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Ticket: # 1282269 _____________________________________________________________________________ Ticket: # 1282269 - Blocking of Service Date: 10/22/2016 6:49:12 PM City/State/Zip: Arcata, California 95521 Company Complaining About: Sudden Link _____________________________________________________________________________ Description My service has been completely restricted to a single Sudden Link webpage (attached image) asking me to address a copyrighted material that they believe was downloaded over my service. I believe this action to be in violation of FCC rules and in no way necessary as they have multiple means of contacting me about this issue. They have my phone number, email address and home address for traditional mail. Cutting off service in order to deliver a message is in no way OK with the number of ways they could reach me available. _____________________________________________________________________________ Ticket: # 1282419 - Comcast still refuses to Activate HOB Go on PlayStation 4, in effort to make you use there Set top box. Date: 10/22/2016 10:34:46 PM City/State/Zip: Palatine, Illinois 60074 Company Complaining About: Comcast _____________________________________________________________________________ Description I am a Comcast Cable and Internet Customer. I use a cablecard device and rent none of Comcast equipment. As part of my HBO subcription I have access to HBO Go which is a internet based on demand service provided by HBO for HBO subscribers. Cable companies like Comcast must authenticate your subscriber in order to use the service on the device you want to use it on. Comcast refuses to authenticate devices access from Playstation's and it feels they are trying to force cablecard customers like myself into their set top boxes for the re on demand solutions when I do not wish to use. The FCC should put pressure on comcast to authenticate all devices with HBO Go apps and not just pick and choose. This is a known issue with Comcast: https://www.techdirt.com/blog/netneutrality/articles/20150303/12433530200/comcast-blocks-hbo-go- working-playstation-4-wont-coherently-explain-why.shtml http://www.theverge.com/2015/3/5/8156025/comcast-blocks-hbo-go-sony-ps4 http://www.slate.com/blogs/future_tense/2015/03/13/it_s_absurd_that_comcast_can_block_hbo_go_ on_your_ps4.html _____________________________________________________________________________ Ticket: # 1285168 - AT&T Exclusive provider in the complex with no access to competion Date: 10/24/2016 11:17:09 PM City/State/Zip: Doral, Florida 33178 Company Complaining About: AT&T _____________________________________________________________________________ Description I moved a year and a half ago to The Reserve East complex in Doral, FL. When I found out that my choices on Tv, phone and internet were only 1 company I was very surprised. But I was shocked when AT&T told me they only provide DSL with 3mb in the complex and no other company is allowed to set up services due to a general contract established several years ago by the developer of the property. This fact not only takes away the right to choose the company an user wants to hire, eliminating competition, but also allows At&T to provide the slowest speed available to the market. As I have inquire in several occasions to AT&T and my community manager, the main contract allows AT&T to hold the complex in that scenario for 8 years. I find the contract violates all anti-competition regulation as allows exclusivity for a provider, eliminating the right to choose that every person has. I would appreciate if this commission can revise this matter. Regards _____________________________________________________________________________ Ticket: # 1287806 - (b) (6) blocks out ISP internet Providers and offers overpriced internet Date: 10/26/2016 12:33:14 PM City/State/Zip: Grand Rapids, Michigan 49546 Company Complaining About: Bloom Broadband _____________________________________________________________________________ Description (b) (6) from Grand Rapids/Kentwood, MI offers over priced internet service through Bloom company. It does not give the renter the option to freely choose or transfer other internet service of your choosing. I tried having my AT&T u-verse internet service transferee to the apartment building I will be moving to but they don't allow them. They charge 49$/12mbp 59$/25mgb 69$/40mgbs And it is the same for every renter. We need to have the right to have any internet we want. The prices are too high for the little amount of data offered. Please help. _____________________________________________________________________________ Ticket: # 1287951 - Blocking Date: 10/26/2016 1:25:28 PM City/State/Zip: Over There, U S Virgin Islands 15155 Company Complaining About: AT&T _____________________________________________________________________________ Description you fucking suck some dry ass dinkey dick. Your just mad that your wife dosent give you any when you get home thats why your taking all this shit away from our children. Next time why dont you guys learn to be a man instead of taking everything like if its a dick. _____________________________________________________________________________ Ticket: # 1291476 - Misleading and theft of services Date: 10/28/2016 11:38:12 AM City/State/Zip: Scranton, Pennsylvania 18504 Company Complaining About: Comcast _____________________________________________________________________________ Description I'm currently an xfinity customer and my complaints are the following; First when I was enrolled I was promised a 300.00 card as a new member, well after months of calling I was told that it was a two hundred card and in the end I was sent a one hundred dollar card. The next issue has to be the most illegal one; I recently downgraded my package by cutting my cable and phone landline. I recently found out as a xfinity/Comcast customer with an internet package I'm not allowed to sign in to xfinity hotspots. I called xfinity explaining that this rule was not explained to me and its ridiculous because I an a customer and this is theft of service. If I can walk into Mcdonalds, Dunkin Donuts, Starbucks Walmart, and get free wi-fi why as a paying customer I am not allowed to sign in xfinty hotspots. The rep explained that because of the downgrade my speed is to slow when the hotspots have high speed internet. I explained that like the rep that signed me up mislead me with a 300.00 card this rep didnt tell me by me downgrading package I would be punished by not being able to access hotspots. _____________________________________________________________________________ Ticket: # 1295245 - CenturyLink is blocking a website suddenly I have used, as well as millions, since 2003. Date: 10/31/2016 4:12:32 PM City/State/Zip: Foley, Alabama 36535 Company Complaining About: Centurylink _____________________________________________________________________________ Description The website is http://www.gaiaonline.com This is a anime, Roleplay forum website that's been around since 2003, people go here to enjoy, make friends who have the same love for anime, Japan, and join guilds that are of our internet such as video games and other animes. All kinds of fun themed things. There is absolutely no reason or right for them to be blocking this website. I have gone to many threads by using my cellphone, AT&T's service to get onto the site, since I can't get on by my own home network of Century Link while they ignore all of our requests to unblock it. I will link you threads of other people's complaints.. http://www.gaiaonline.com/forum/bug-report-technical-support/gaia-online-blocked-by-centurylink- isp/t.101118357/ http://www.gaiaonline.com/forum/bug-report-technical-support/page-doesn-t-respond-when-using- wifi/t.101113131/ _____________________________________________________________________________ Ticket: # 1297496 - Sony Playstation Network unwilling to remove IP address ban Date: 11/1/2016 7:19:29 PM City/State/Zip: Pflugerville, Texas 78660 Company Complaining About: Sudden Link _____________________________________________________________________________ Description PSN has informed me that the address that my ISP has provided, is banned for violation of Terms and Conditions. The ban was not toward my account but to someone else. When talking to PSN support, I was inform to changed my IP address. I have changed it 4 times, and still have the same problem. With my account being in good standing, PSN is unwilling to remove the IP address ban that they said could of took place years ago. _____________________________________________________________________________ Ticket: # 1297579 - Limiting Internet access from NAT 3 to NAT 2 Date: 11/1/2016 8:09:39 PM City/State/Zip: Norfolk, Virginia 23505 Company Complaining About: Cox _____________________________________________________________________________ Description I have contacted my COX representative Gary Newell at (757)724-5782 regarding my restricted network. While I was talking to him. He said if I wanted to have unlimited access I would have to upgrade. But on the lease terms on my PPV for navy housing it states if I paid a sum of 138$ for 6 months. I would have internet service and cable in my military housing (PPV). I connected my device via ethernet so I can stream the net and I am not being throttled, but I am not allowed to access the Playstation servers. Gary explained that it is set in place so I would not slow other persons down, but in reality setting NAT 2 from NAT 3 is more of a restriction on the internet then it is slowing others down. Connecting to the server and keeping the stable connection would only require 30-100kB/s. I tried to explain to him when i did a speed test on the device that was a false statement because I was still receiving speeds of 20+ megabits/s with a NAT 3. I would understand If I was receiving 1 megabit with a NAT 2 because that makes a lot more sense. (In that case I would opt'd out and used my mobile device for that service.) I have paid the 138$ and they are requiring me to pay more than the asking price for unrestricted internet.
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