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NOVEMBER/DECEMBER 2013 Published by Rankin Publishing, Inc. www.buslinemag.com MAGAZINE IN THIS ISSUE IndyGo: Serving Indianapolis’ Public Transportation Needs ...... 8 Lam Lam Tours & Transportation Specializes In Trolleys To Serve Guam Market...... 18 How’s Business? Motorcoach Companies Overcome Challenges Including Shutdown, Optimistic About Future...... 22

Busline’s Buyers Guide To Maintenance & Repair Facilities...... 41 Busline’s Buyers Guide To Replacement Parts Suppliers...... 45

Busline Vehicle Showcase RAPID RESPONSE ...... Page 6 TROLLEYS & INDUSTRY NEWS...... Page 36 ON THE COVER: STREET CARS IndyGo President & CEO Michael Terry is pictured inside one of the transit system's buses. IndyGo provides public transportation services throughout 31– 35 Indianapolis/Marion County, IN. See page 8. CONTENTS CALENDAR OF EVENTS EDITORIAL & CORPORATE OFFICES NOVEMBER 2013 FEBRUARY 2014 JULY 2014 November 23-27 February 16-20 July 19-23 Rankin Publishing Co., Inc. Canadian Urban Transit United Motorcoach (UMA) National School Don Rankin and Linda Rankin, Publishers Association (CUTA) Fall Expo At Travel Exchange Transportation Association 204 E. Main Street • P.O. Box 130 Conference Los Angeles, CA Annual Meeting & & Trans-Expo Info: 800-424-8262 Convention Arcola, IL 61910-0130, USA Calgary, Alberta Charleston, SC Email: [email protected] Info: 416-365-9800 JUNE 2014 Info: 518-220-9905 Website: www.rankinpublishing.com June 8-13 JANUARY 2014 Community Transportation SEPTEMBER 2014 (800) 598-8083 (U.S.) • (217) 268-4959 January 11-15 Association of America September 15-17 Fax: (217) 268-4815 American Bus (CTAA) Annual Expo BusCon 2014 Association Marketplace St. Paul, MN Indianapolis, IN Editorial: Harrell Kerkhoff, Editor Nashville, TN Info: 800-891-0590 Info: 800-576-8788 Info: 800-283-2877 Rick Mullen, Associate Editor MAY 2014 OCTOBER 2014 Design: David Opdyke January 13-15 May 4-7 October 12-15 Reception: Sandy Pierce International Motor APTA Bus APTA Expo 2014 Coach Group (IMG) & Paratransit & Annual Meeting Maintenance & Safety Conference Houston, TX Advertising

Meeting Kansas City, MO Info: 202-496-4800 Contact Kevin Kennedy @ 623-434-8959 Nashville, TN Info: 202-496-4800 Info: 888-447-3466 Email: [email protected] Or Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher Don Rankin @ 800-598-8083 assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2013 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent Fax: 217-268-4815 of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Email: [email protected] Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net USA 1-877-773-8678 | Canada 418-883-3391 Page 4 BUSLINE November/December 2013

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Page 6 BUSLINE November/December 2013 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 7 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 8 IndyGo Serving Indianapolis’ Public Transportation Needs

By Harrell Kerkhoff, Busline Editor

The Indianapolis Public Transport ation Corporation (IndyGo) is having a positive impact on the lives of area citizens. The transit system president/CEO Michael Terry says, “It’s all about helping riders break down the barriers of the unknown.”

“I feel all forms of transportation need to support one another. There shouldn’t be a big competition between bus charters, intercity bus travel and highway dollars. It’s important that we all support each other for a good local system.”

— IndyGo President & CEO Michael Terry

Page 8 BUSLINE November/December 2013 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 9 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 10

he future appears bright for IndyGo’s continued development item for most families, second only to housing. People are looking for due to central Indiana’s transit planning initiative known as more choices. This includes businesses, colleges and universities, YOUR T“Indy Connect.” During the past few years, transit officials, city health care providers, etc. leaders, business people and interested citizens in central Indiana have “For example, the Indianapolis area is home to several high tech INVITATION embarked on a visionary transit planning collaboration. Central players and pharmaceutical companies. One of their selling points, when try- are IndyGo, the Indianapolis Metropolitan Planning Organization ing to recruit employees, is showcasing an area’s quality transporta- (MPO) and the Central Indiana Regional Transportation Authority tion options.” (CIRTA). Indy Connect is not only a plan for the Terry added that it can’t all just be about TO ATTEND future, but has elevated the discussion of improved intercity bus travel when it comes to helping a region grow. mass transit to the forefront of “Over a number of years, the business community today’s public discussion and “I feel all forms of transporta- policy consideration. has really started to understand the value of this fully integrated tion need to support one Although the road is long transportation plan. They see the need for a strong balance between another. There shouldn’t be a big competition between bus to Indy Connect’s comple- better local streets, highways and various modes of transportation. tion in central Indiana, charters, intercity bus travel IndyGo officials continue to And they are recognizing, as business owners, that and highway dollars,” he said. strive for improved public trans- employees have to get to work.” “It’s important that we all support portation services in the Indianapolis each other for a good local system. metropolitan service region. Recent efforts are People who come to a city want to be able to get being noticed. around. The connectivity of services from other communities in our “I feel the demand for public transportation in our area has grown state to our area is also vital. considerably. There is a demand for more transit options,” IndyGo “There should be a strong blend and coordination between all trans- President & CEO Michael Terry said in a recent interview. “This portation modes and a quality highway system.” includes the growth of local bus service and possible implementation of bus rapid corridors and circulators. Traveling Through Time With IndyGo “We are seeing more business leaders, elected officials and commu- nity and university representatives all speaking out for better transporta- ublic transportation in Indianapolis, the third largest state capital tion options.” in the United States with over 830,000 citizens, has taken many According to the last demographic analysis, Terry said, approximate- Pforms over the decades. ly 70 percent of IndyGo riders were transit dependent. There is a demo- Currently, IndyGo provides public bus transit services to the resi- graphic shift slowly taking place, however, as more people with other dents and visitors of Marion County, IN, of which Indianapolis is the transportation options are looking for better and more cost efficient county seat. Marion County is consolidated with Indianapolis through an arrangement known as “Unigov,” a form of consolidated city/coun- ty government. Today, IndyGo operates 31 local fixed routes throughout Marion County in a “hub and spokes” transit design. This system directly con- nects the majority of bus routes to downtown Indianapolis. IndyGo has nearly 4,000 bus stops and over 230 shelters within its system, along with a fleet of approximately 155 buses with 133 such vehicles in oper- ation at peak pullout. IndyGo delivers nearly 34,000 passenger trips each weekday on its fixed-route system, totaling nearly 10 million trips in 2012. Meanwhile, its paratransit fleet consists of approximately 80 vehicles, and delivers nearly 950 passenger trips each weekday and over 250,000 per year. The headquarters of IndyGo is located in an 8.5-acre facility in the near west side of Indianapolis. Administrative offices, maintenance garage, fuel and wash bays, radio room and service center, state-of-the- art training center and even a medical clinic that services IndyGo’s more than 500 employees are all located within the facility. IndyGo’s headquarters incorporates an historic building that was once the home of the Duesenberg Automobile & Motors Company. Construction of the first streetcar system in Indianapolis began in 1864, employing horse-drawn cars. The first electric streetcar service Pictured above is IndyGo dispatcher Max Emberton. began in 1890 in the city, and by 1898 there were 340 electric streetcars and more than 100 miles of track. The last electric streetcar in Lead photo on page 8, IndyGo President & CEO Michael Terry stands Indianapolis was taken out of service in 1953. behind seats that were once part of the former minor league Bush Stadium In 1904, the Indianapolis Traction Terminal was built, making it the in Indianapolis. Seats from the stadium are now used in area bus stops. largest interurban station in the world. Interurbans were electric rail cars Also shown on page 8 is IndyGo’s headquarters, that ran between cities and served as extensions of existing streetcar which includes the historic Duesenberg building. systems. At its peak, the station served nearly 500 trains a day and 7 See. Learn. Meet. Connect. ways to travel in the area. It’s a major goal of both IndyGo, and the million passengers annually. long-range Indy Connect initiative, to provide such options. A trackless trolley, which was a 40-passenger electric rig running on “Even among choice riders, I think people like the option of not hav- rubber tires and drawing power from overhead wires, debuted in ing a have a second or third family car in an effort to reduce transporta- Indianapolis in 1932. Then in 1957, it was replaced by the bus. tion costs,” Terry said. “Transportation is the second highest budgeted From 1955 to 1974, the privately operated Indianapolis Transit motorcoachexpo.com Page 10 BUSLINE November/December 2013 www.motorcoachexpo.com 1 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 11

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System ran the city’s public bus service. Subsidized public trans- routes were also reassessed as changes in rider demographics, portation in Indianapolis began in 1973 when stockholders of the employment opportunities and other factors were closely examined. private company voted to go out of business. “Population density is an important function of the success of The city of Indianapolis, through the newly established transit. From a funding standpoint in 2004, we had to cut some Indianapolis Public Transportation Corporation, officially pur- routes and focus on our core service. There were areas where indus- chased the Indianapolis Transit System in January 1975. The city try changed and many communities evolved from manufacturing to dubbed the bus system “Metro,” which was renamed “IndyGo” in a more retail or high-tech redevelopment,” Terry said. 1996. Today, IndyGo services primarily all of Marion County. “There has been a long history of public transportation in “We do have the ability to go outside the county, and there are Indianapolis. In fact, the city’s interurban was one of the best tran- other areas where we would like to reach in the future,” Terry said. “Such communities as Carmel, IN, located in Hamilton County, north of Indianapolis, are growing very rapidly. It’s a challenge because we (IndyGo) don’t provide service to some of these loca- tions. It is, however, part of our long range transportation plan. The same is true for Hendricks County to the west of Indianapolis. It’s here that large distribution warehouses have been developed. There is a need to help transport employees to and from this area.” The transportation plan for the future that Terry spoke about dur- ing the recent APTA Bus & Paratransit Conference involves Indy Connect, a long range regional plan that involves a 10-year transit component. “It’s important to keep supporting our urban core as well as reach those areas outside of Marion County where many job opportunities also exist,” Terry said. “People need access to these jobs and often find it hard to do so on their own, especially when gas prices increase. When gas goes over $4 a gallon, there are people who can’t afford to drive to work. They need a better way to commute.” In order for Indy Connect to succeed in central Indiana, Terry re- emphasized that public transportation should not be viewed as a competitor to other forms of travel, but rather an important piece of a complex puzzle. A medical clinic inside IndyGo’s headquarters services “The fact is, whether we are talking about local streets, side- the transit system’s 500-plus workforce. walks, bike ways, the state highway and Interstate systems, rail or sit systems of its time. There has also been a rich history of automo- public transit – all of these forms of travel work and need a certain bile manufacturing in the Indianapolis area, along with those com- level of investment. They shouldn’t be competing. After all, buses panies that continue to produce parts for both automobiles and use highways and need a strong highway system in place,” he said. buses,” Terry said. “During the 1970s, public transportation in the “I also feel it’s important to grow local bus service as an underlying city truly went ‘public’ as many people recognized the need for this backbone network that supports future modes of public transporta- type of service to be part of the city’s infrastructure, just like streets, tion such as bus rapid transit and high speed rail. IndyGo is part of sidewalks, police, fire and utilities. this network.” “I think the private sector looked at the situation and said, ‘We can’t make money. This needs to be something that the government Community Support Continues To Grow considers.’” Public transportation enjoyed a period of growth during the he success of the Indy Connect program is contingent on, in 1980s in Indianapolis. In fact, the system’s fleet at that time was no small part, the acceptance by the community that a quality nearly twice in size of the current IndyGo fleet. Ttransportation plan for the future is vital. Fortunately, a strong “It was a very robust system of local and express bus service, all support base in growing. within Indianapolis. The city went through the transition of becom- “Over a number of years the business community has really start- ing a ‘unigov,’ where the county and the city became one. That had ed to understand the value of this fully integrated transportation plan. initial implications for the expansion of public transportation serv- They see the need for a strong balance between better local streets, ices,” Terry said. highways and various modes of transportation. And they are recog- Over time, however, the focus on public transportation in the nizing, as business owners, that employees have to get to work,” Indianapolis area began to wane as urban decay and other issues Terry said. “No one expects everybody to use public transit, but many took away from some of transit’s focus. The urban area itself also people now recognize that transit is a good option for many individ- began to spread throughout much of Marion County. Times were uals. Transit also plays a role in relieving stress when it comes to changing, and public transportation was having a hard time keeping transportation planning, congestion and future highway develop- up as the 1990s came around. ment.” “This is not to criticize. Elected officials are in the position to He added that in downtown Indianapolis, many jobs greatly bene- make tough decisions given the time period in which they are in fit from a strong public transportation network. office. Mayors, administrations and councils make decisions to put “People are asking, ‘Do we want to fill our downtowns with more certain resources in areas other than public transportation,” Terry parking garages? Is this the best use of property?’” Terry said. “The said. “The local transit system still enjoyed a large number of routes business community has stepped up and started recognizing, ‘This is at this time, but ‘frequency’ and ‘hours of service’ were reduced.” an economic issue that is about access to jobs, health care, etc. In 2004, 20 percent of IndyGo’s service was cut as officials took Having a strong public transportation system in place is vital.’” a hard look at productivity and ridership levels. Terry said many Along with the local business community, strong relationships are Page 12 BUSLINE November/December 2013 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 13

currently in place between IndyGo and rep- To help, the Indianapolis Chamber of address the whole regional issue.” resentatives of various Indianapolis institu- Commerce has joined forces with the Central Terry noted that the Indianapolis area has tions of higher learning. Officials from Indiana Corporate Partnership, which is an enjoyed a strong history of planning and develop- IndyGo and these institutions have worked organization of local business leaders in the ing big projects that have been completed on time together to provide such services as bus pass region. They are committing resources and staff and under budget. This includes a major expan- programs designed for students. These insti- sion of the Indianapolis International Airport, and tutions include Indiana University- the construction of the RCA Dome and Purdue University Indi an - Lucas Oil Stadium. apolis (IUPUI), Ivy Tech “Many area mayors have been staunch leaders of our transit “These projects were all well Comm unity College and initiative. They know it’s all about attracting and keeping youth planned and came with the cor- other smaller higher edu- rect type of funding,” Terry said. cation establishments. in the area while also striving for smart growth.” “Indy Connect has also become a “IUPUI, for example, has a very well thought out implementation strategy.” large student commuter campus in downtown To help in its progress, in 2012 the IndyGo Indianapolis. This includes one of the largest for advocacy and legislative initiatives pertain- Board adopted a budget which included a $6 mil- medical schools in the country and a sports ing to Indy Connect. lion increase that is viewed as an investment venue. Its chancellor has stressed the need to “In addition, many area mayors have been toward the Indy Connect plan. get away from parking garages and find a bal- staunch leaders of our transit initiative. They With this increase, IndyGo officials have ance in transportation options,” Terry said. know it’s all about attracting and keeping youth improved service frequency on certain major “Ivy Tech Community College, meanwhile, in the area while also striving for smart growth,” routes. In response, these routes have experi- focuses on two-year educational programs. Terry said. enced double-digit percentage increases in rider- Campus access is critical as many students are He added that the private sector community ship. older and also work. Therefore, transportation involved with Indy Connect have come up with “We have also added service on the weekend mobility and controlling costs are important fac- some solid funding strategies, and are helping for a major route, and have added a new route on tors.” state legislators evaluate various transportation the north side that provides crosstown connectiv- Terry said many community leaders in and needs in the area. ity to seven other routes. This is helping people around Indianapolis have seen the return on “From a planning side, (Indy Connect) is reduce their overall transit times,” Terry said. investment that a strong public transportation ongoing. There are continual revisions. There Making routes more efficient is vital at system brings in the form of jobs, education, have been two (Indiana state) legislative sessions IndyGo. health care and overall access. This is important where bills (concerning Indy Connect) have been “It’s important to examine the overall produc- if the complete Indy Connect plan is to come to introduced,” Terry said. “Each year, (the bills) get tivity of various routes. Many times there are fruition. a little further along. The ultimate goal is to adjustments that have to be made,” Terry said.

November/December 2013 BUSLINE Page 13 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 14

This overall effort has helped the transit sys- going to be inconvenienced due to an increase Community Collaborations Program. tem increase it ridership thus far in 2013 by near- in downtown congestion. We also knew that Luellen said IndyGo seeks to arrange mutu- Altoona Tested Electric Bus ly 3 percent. there were going to be a lot of new riders on ally beneficial promotional trade agreements “We have seen the highest ridership during the our system who might not understand how to where each party brings comparable value to past couple of months,” Terry said in October. use a public transit bus. We basically said to the table. IndyGo promotional activities on “IndyGo will probably go over the 10 million everyone, ‘Just get on,’” Terry said. “We did- behalf of the partner organization are expected passenger trip mark this year.” n’t want a large number of first-time riders to be met with equal-value activities or oppor- getting on our buses and then not knowing tunities. IndyGo and partner promotional A Super Bowl Experience activities are determined based on dollar-for- dollar values. By leveraging public transportation “Many years ago, public transportation played a big role in IndyGo’s multi-channel media provider must not communications, partners getting children in Indianapolis to and from school. Today, one viable Aonly transport pas- can reach hundreds of sengers safely and effi- option is utilizing public transportation again. This can include thousands of Indianapolis ciently on an everyday basis, after-school transportation as well.” residents and visitors. but also tackle those special events at “We (IndyGo) arrange for a part- come along from time to time. Such an event ner’s promotion to include access to (that part- for IndyGo was Super Bowl XLVI, played at how to work the fare system.” ner’s) venue or event via transit. Through in- Lucas Oil Stadium in downtown Indianapolis In response, Terry added, many IndyGo kind trades, we provide promotional support on Feb. 5, 2012. buses were completely full. as well that can include bus passes. We can Terry said IndyGo ridership increased near- Although the Super Bowl experience has also provide free advertising space on our ly 40 percent during the time leading up to the passed, IndyGo continues to grow in ridership. buses for an event,” Luellen said. “As part of Super Bowl. This was even more impressive Helping with this trend is improved marketing the exchange, IndyGo can receive tickets for when considering that a large part of down- efforts that includes the IndyGo Community events that are given to employees. It’s really town Indianapolis was closed off for security Collaborations Program. As a public agency a true collaboration. IndyGo has received a lot reasons. with limited resources, IndyGo does not pro- of mileage from the program, which has In an effort to improve service during the vide cash sponsorships. However, according to included recognition from the mayor of Super Bowl time period, IndyGo provided free IndyGo Manager of Marketing Bryan Indianapolis. Some of our partners in this pro- fares for its entire system for four days. Luellen, the transit system does provide multi- gram include The Children’s Museum of “We knew our regular passengers were channel in-kind media sponsorships under the Indianapolis, the Indiana Black Expo, the Indy

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Jazz Fest and the Indiana State Fair.” “I think this is a huge opportunity. Many IndyGo is currently working with various Terry added that community collaborations years ago, public transportation played a big officials and groups within Marion County to remain an important function at the transit sys- role in getting children in Indianapolis to and further explore this transportation option. tem. from school,” he said. “Today, as more school “IndyGo also purchases advertising, but systems are looking to save money and Customer Service Aided when you can partner with another organiza- become more efficient, one viable option is By Improved Technology tion, this helps bring new recognition and utilizing public transportation again. This can appreciation of what public transit is doing in include after-school transportation as well.” nother big factor helping IndyGo the community,” Terry said. “It helps IndyGo He added that IndyGo is already transport- grow is the transit system’s focus on reach a broader audience.” ing children who attend local magnet and pri- Acustomer service. Terry said properly The search for new riders can also include vate schools. training employees goes a long way in making services that were once greatly reduced but are “Public transportation runs all of the time. sure the riding public is both safe and satisfied. now being looked at again. This includes the We provide opportunities and help people “It starts with finding the right people who transportation of public and private school view transit differently. We can provide added are customer focused and have the right skills children, according to Terry. value,” Terry said. for a particular job,” Terry said. “As part of our training process, it’s also important to keep current employees up-to-date on various issues.” When it comes to bus operators, Terry added that IndyGo officials work hard to find and implement the right technology in an effort to make this challenging position easier. “I often tell our new drivers, ‘I cannot do your job. You are driving a multi-ton vehicle in traffic that is full of people who you are responsible for on an everyday basis. And, you are doing this with a smile,’” Terry said. “We provide in-service training every year with all of our bus operators. For example, we will be adding 17 articulated buses that are 60 feet in length to our fleet. We have to train and refresh all of our operators when it comes to driving these vehicles. The same is true when a new bus component is introduced to our system, such as a different kind of tie-down for wheel- chairs. Each of our buses is accessible for rid- ers with disabilities. Therefore, making sure all bus operators know how to use lifts and tie- downs is very important.” He added that technology can play a key role in making a bus operator’s job better and safer. “We asked ourselves at IndyGo, ‘How can we remove operators from potential confronta- tion with riders?’ It was easy to recognize that the fare payment process can lead to such con- frontations,” Terry said. “We shouldn’t be put- ting our operators in that position. Therefore, IndyGo’s fare structure is being looked at to see how today’s technology can help.” When it comes to fare collection, Terry feels a cashless system where fare media is pur- chased from a vending machine or online is the best way to avoid many negative issues with passengers. Such technology is currently being explored by IndyGo officials. The use of electronic cards, such as a school or business ID card, are also beneficial. Other technology being explored by IndyGo for the benefit of future customer travel includes improved automatic vehicle locator (AVL) tools. “From a customer standpoint, we want rid- ers to know exactly how to get from one place

Page 16 BUSLINE November/December 2013 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 17

to another and when the next bus is arriving at public travel on our regular routes. This “There are all kinds of alternatives when it a stop,” Terry said. “This is the kind of infor- includes audio systems on all buses for those comes to powering a bus such as hydrogen mation that the next generation of ridership is with a vision impairment, along with visual fuel cell, compressed natural gas and propane. demanding. It’s all about reducing the mystery signs for those who have a hearing impairment. IndyGo is currently evaluating these alterna- of using public transportation.” “Again, it’s all about helping riders break tive fuels. Through a grant, for example, we Luellen added that IndyGo officials are down the barriers of the unknown.” will be able to convert more than 20 of our tra- working to provide real time specific informa- ditional diesel buses to fully electric vehicles,” tion in multiple formats. This can Terry said. “We are anticipating include information available “From a customer standpoint, we want riders to know these buses will be able to on smartphone apps, text exactly how to get from one place to another and when the next bus is travel approximately 130 messaging, the Internet and miles between a charge. on-street signage. arriving at a stop. This is the kind of information that the next generation of They will service some “We are working to offer a ridership is demanding. It’s all about reducing the mystery of key routes. I feel this could diverse number of options for using public transportation.” be a game changer if the technol- people so they will better understand ogy proves out.” where their buses are located,” Luellen said. Plans are in place as well for a new down- “Providing alerts about re-routes is also impor- Keeping riders safe from crime is also a town transit center that could feature a solar tant.” major IndyGo objective. collection element. This would not only help Luellen is involved as well in travel training “We have a close relationship in place with power the facility, Terry said, but some of this programs designed for current and potential rid- local law enforcement. Streets can be unsafe at energy could be used to help charge buses. ership groups. This includes businesses that times, but riding a bus should always be safe. He added that IndyGo’s standard diesel want to offer transit options for employees and We have a least eight cameras on every bus to buses are also becoming more fuel efficient. organizations that cater to disabled populations. help with our security,” Terry said. “These This includes recalibrating transmission sys- “IndyGo provides a paratransit system cameras not only protect riders but bus oper- tems in an effort to improve fuel mileage. throughout our service region in Marion ators as well.” County. It’s good, however, to help as many of Advancements in technology are also being Contact: Indianapolis Public Transportation these riders as possible use our main service,” considered when it comes to the type of buses Corporation, 1501 W. Washington St., Terry said. “This is where training comes into in service at IndyGo. For example, the transit Indianapolis, IN 46222. play. We also provide various tools throughout system currently has 17 hybrid-electric buses Phone: 317-635-2100. our system to help members of the disabled in its fleet. Website: www.IndyGo.net.

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Lam Lam Tours & Transportation Since 1982, Specialty Vehicles has been providing safe, e cient and quality Specializes In Trolleys people-moving transportation.

We're proud to assist our customers in choosing the best To Serve Guam Market products for their needs and budget. Our vehicles can accommodate anywhere from 2 to 148 passengers and ourism plays a key role in the economic success of Guam, we oer both new and used compact vehicles that easily an organized, unincorporated U.S. territory located in the maneuver tight spaces such as parking lots and facilities. Twestern Pacific Ocean. It’s an island known for its beach- es, friendly residents, hotels, Las Vegas-style shows and shopping venues. It’s also home of Lam Lam Tours & Transportation, which has found success using Classic American Trolleys from SVI Inc., dba Specialty Vehicles, of Henderson, NV. Recently, Lam Lam officials accepted delivery of 11 new Classic American Trolleys, with another 5 on order. “We have maintained a very close business relationship with Specialty Vehicles for approximately 16 years. A significant investment has been made by Lam Lam Tours & Transportation to establish a fleet of vehicles very unique to our island scene, and SVI has played a key role in making this happen,” Lam Lam Tours & Transportation Assistant General Manager Frank Guerrero said. “We have procured 34 trolleys from SVI thus far, and we are looking forward to receiving 5 additional vehicles in 2014. “Lam Lam Tours & Transportation’s Classic American Specialty Vehicles’ Leah Munoz, Nancy Munoz and Rachel Drenk. Trolleys have become an iconic image while serving Guam’s CLASSIC AMERICAN TROLLEY tourism industry.” “We have found that people of all ages love Classic American Trolleys from Specialty Vehicles feature all of There's no doubt about it… a beautifully crafted Classic American the modern amenities and safety of a bus, with the nostalgia and TTrolleyrolley will capture the attention of nearly everyone who passes it. The the nostalgia of riding in a trolley. It’s a fun way appearance of a classic trolley. Available in gasoline, diesel, LPG raised roof cupola, arch top windows, traditional red and green coloring ECO SHUTTLE and brass accents entice riders of all ages to hop on and experience the and CNG, these trolleys are manufactured by Supreme to get to a destination, and a good way for t
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Since 1982, Specialty Vehicles has been providing safe, e cient and quality people-moving transportation.

We're proud to assist our customers in choosing the best products for their needs and budget. Our vehicles can accommodate anywhere from 2 to 148 passengers and we oer both new and used compact vehicles that easily maneuver tight spaces such as parking lots and facilities.

CLASSIC AMERICAN TROLLEY

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are highly sought after for school trips and special commu- Corporation as well as Chance Rides, of Wichita, KS. SVI nity events.” also has two facilities in southern Nevada for sales, distri- He added that new Classic American Trolleys purchased bution and assembly. by Lam Lam Tours & Transportation feature a very comfort- These relationships allow SVI to offer an expanded prod- able ride thanks to a supe- uct line of people moving rior air suspension sys- equipment that includes tem. They also include a trolleys, trams, electric design that allows riders vehicles and buses. the choice of either sitting Customers include those in a section that is air- who represent tour com- conditioned, or in a sec- panies, transit systems, tion that is opened-sided municipalities, amuse- where passengers can ment parks, colleges, enjoy the warm breeze hotels and airports. coming through the cabin. “We provide all kinds “The engines in our of trams, such as those new trolleys are also found transporting visi- equipped with emission tors to and from an control features that amusement park’s park- reduce pollution from the ing lot. This can include a exhaust by an estimated power car pulling articu- 98 percent,” Guerrero lated trailers or a single said. “Also, the added fil- vehicle tram,” Munoz ter chambers within the said. “There are several exhaust system reduce The Eco Shuttle is U.S. manufacturers that engine noise. These fea- electric-powered. exclusively build trams tures make our new trolleys very environmentally friendly.” for Specialty Vehicles. Among our customers that use trams The new trolleys also come with Wi-Fi accessibility. This are Disneyland, the San Diego Zoo, and the Singapore Zoo. enables customers with smartphones to engage in Internet We sell trams all over the world to amusement parks, cities, activities. In the near future, passengers will be able to track zoos and national parks. the trolleys along their routes through the use of GPS. In addi- “Specialty Vehicles just came out with a new Metro tion, the fleet will be equipped with automatic bus stop Tram that we think is going to be very popular among tran- announcement capabilities. sit agencies and cities. It can be an all-open air tram or an Specialty Vehicles has been the exclusive distributor for all-enclosed model with air conditioned trailers. It kind of Supreme Corporation’s Classic American Trolley since 1998. looks like a bullet train, but with rubber tires. The first ones Since then, these trolleys have been sold are going to Balboa Park in San Diego to help throughout the United States, Guam, Asia and with parking congestion. They will also help South America. transport large groups for various events and “We just delivered 30 new Classic American lower the carbon footprint throughout the Trolleys to the city of Miami and Miami-Dade park. The hope is the new Balboa Park trams Transit to be used in downtown Miami. A new will reduce the need for people to park within trolley service was initiated there about a year its grounds.” ago and it’s been very successful. Ridership is Specialty Vehicles also sells electric trams going through the roof,” Munoz said. “Many that are made in China and assembled at the cities nearby are also using trolleys due to South SVI Henderson facility. Florida’s tourism. Trolleys cater well to this “These trams are all electric battery pow- clientele.” ered. They also come with solar roofs, are She added that trolleys provided by ADA accessible and can transport 8 to 23 pas- Specialty Vehicles are built on a bus chassis. sengers,” Munoz said. “This is a very popular “We have found that people of all ages love product line, again for cities, park districts, the nostalgia of riding in a trolley. It’s a fun way golf courses, colleges, event centers, church- to get to a destination, and a good way for cus- es, etc.” tomers to stimulate ridership.” She added that officials at Specialty Vehicles are con- stantly reviewing customer feedback information and look- A Wide Variety Of ing into product upgrades. People Movers At SVI “Product diversification and listening to our customers have helped us grow as a company,” Munoz said. “The pecialty Vehicles has enjoyed success over the years, information that customers provide about the different in large part, by offering a wide variety of vehicles, vehicles we offer has led to many improvements.” Swhile building lasting relationships with a diversi- Munoz founded Specialty Vehicles in 1982 after the fied group of manufacturers. This includes Supreme death of her father, Pete Miller, who was instrumental

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in building some of the first monorails in the United Lam Lam Tours & Transportation is one of three Japan States. Travel Bureau’s (JTB) subsidiary companies operating in Munoz is joined at the company by daughters Leah Guam. The other two subsidiary companies are Pacific Munoz, who serves as president; and Rachel Drenk, who Micronesia Tour (PMT) and R & C Tours, both of which are is company treasurer. They travel agencies responsible were named 2012 Nevada for accommodations, coor- Small Business Persons of dinating transportation and the Year by the Nevada providing guided tours for office of the U.S. Small visiting JTB customers to Business Administration. Guam. Lam Lam Tours & Specialty Vehicles is Transportation plays a certified as a DBE (Dis - major role in supporting advantaged Bus iness Ent - PMT/JTB by providing erprise) and WBE (Wom - ground transportation. en’s Business Enter prise) Lam Lam Tours & company. Transportation has under- “The market segment gone some significant that we work in is very changes in fleet size and diverse. For example, we services over the years to have had customers pur- meet an increasing number chase trolleys that serve as of visitors to the island. food trucks, medical facil- “In the face of growing ities and those used at competition, Lam Lam retirement centers,” Nancy Tours & Transportation Munoz said. “All of our continues to forge into the Shown is the exterior of a Classic American Trolley products are great for future by enhancing its purchased by Lam Lam Tours & Transportation. attracting ridership.” services in the community, She estimated that Specialty Vehicles sells, on average, 150 and by maintaining a leading edge,” Guerrero said. “Our trolleys and another 150 trams and other vehicles per year. image is long-lasting. We continue to maintain a fleet that is “As a company, we have stayed away from putting all of of the highest standards. Vehicle preventative maintenance our eggs in one basket. Instead, Specialty Vehicles provides and repair are the core factors to keeping our fleet on the a wide variety of products for a diverse customer base,” road and on schedule. Vehicle purchasing plans to replace Nancy Munoz said. old units in the fleet are conducted on an annual basis. This includes the recent purchase of Classic American Trolleys.” Lam Lam Officials See Recognizing the need to upgrade the company’s trolley Bright Trolley Future fleet, Jun Hiyoshi, current president of Lam Lam Tours & Transportation, visited Specialty Vehicles to help coordi- uam is known as “Where Amer - nate the purchase of his company’s new ica’s Day Begins” due to its trolleys. Gproximity to the international “The relationship between Lam Lam date line. It’s a popular tourist destination, Tours & Transportation and Specialty especially for people in Japan, China and Vehicles has been very professional and South Korea. It also has a population of amicable,” Guerrero said. “Nancy Munoz nearly 160,000 residents on an island has taken the opportunity to visit our com- approximately 30 miles long and up to 12 pany on two occasions. First, to attend a miles wide. Providing a valuable service ceremony commemorating the official on the island is Lam Lam Tours & start of our trolley shuttle operation, and Transportation, which operates from a then to recognize Lam Lam Tours & five-acre property with a fleet of 94 vehi- Lam Lam Tours & Assistant Transportation after it purchased the 100th cles and 185 employees. Transportation President General Manager trolley sold by Specialty Vehicles.” Frank Guerrero “‘Lam Lam’ is a native Chamorro Jun Hiyoshi word. It has two different meanings, both of which seem Contact: Specialty Vehicles, appropriate for our company’s identity,” Guerrero said. 440 Mark Leany Drive, Henderson, NV 89011. “Lam Lam is the highest mountain on Guam. I feel that Phone: (800) SVI-TRAM. Lam Lam Tours & Transportation is among the tallest Website: www.specialtyvehicles.com. mountains in this business. Lam Lam is also another –––– word for ‘shine/shining.’ I believe our company shines a Contact: Lam Lam Tours & Transportation, bit brighter than the average company in the industry. 117 Guerrero St., Harmon Industrial Park, “We have a very close and friendly relationship with all Tamuning, Guam 96913. transportation companies and travel agents working in the Phone: 671-648-8336. Guam tourism industry.” Website: www.jtb-pmt.com.

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By Rick Mullen, Busline Magazine Associate Editor One of the company’s most popular destina- tions is the Cedar Point amusement park, locat- Busline Magazine recently spoke with executives from three motor- ed near Sandusky, OH, on Lake Erie, known for its many roller coasters. coach companies, two of which are located in the Upper Midwest and The Cedar Point Express tour, which runs in one on the East Coast, who shared the unique aspects of doing business the spring and summer, includes transportation in their respective regions. to and from Cedar Point in one of the compa- ny’s luxury coaches, and a ticket for Cedar Point amusement park or Soak City Water Park, lue Lakes Charter & Tours, of Clio, “Most of our business is private charters,” both at the same location. MI, located just north of Flint, is a full- said Blue Lakes Charter & Tours Safety & “We take more people to Cedar Point than Bservice charter and tour company trans- Compliance Director Jason Cupp. “We also any carrier in Michigan,” Cupp said. “Michigan porting passengers to the many tourist destina- have mid-sized buses to take groups to area has some great destinations for tourists. There tions in Michigan, as well as throughout the cities for a night on the town. In addition, we are many historical sites and great places to play United States. The company also offers casino offer about a dozen foliage tours each year, golf. We also take passengers on many ski trips, line runs and serves the Detroit Pistons of the although the season is pretty much over for National Basketball Association. this year. “The biggest part of “All in all, (during the our business is a tie shutdown) we ended up between charters for col- leges and the military, losing about $60,000 in followed by casino runs. total business.” The casino work is nice — Blue Lakes Charter & Tours Safety & because it is a little stead- Compliance Director Jason Cupp ier and less seasonal. If people want to go to a as well as other sporting events.” casino, they go regardless Another popular destination for Blue Lakes of the weather. customers is the town of Frankenmuth, just “We have four loca- north of Clio, known as Michigan’s “Little tions. Our main site is in Bavaria.” The city is home of many German Clio, and we also have and Bavarian festivals as well as restaurants facilities in Pontiac and specializing in German cuisine. Traverse in Michigan and “Frankenmuth is well known for its world- Pictured is Blue Lakes Charter & Tours Safety Toledo, OH.” famous restaurants,” Cupp said. & Compliance Director Jason Cupp. Page 22 BUSLINE November/December 2013 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 23

During the recent government shut- kind of thing could eliminate business It is a very competitive market and we have down, Blue Lakes had many can- in the future, especially in this plenty of competitors in the area that are want- cellations from customers, such as era of social media.” ing the business as well.” school groups, who had chartered Blue Lakes employs full- Blue Lakes’ drivers are trained to make sure trips to national monuments, time cleaners. The company passengers arrive at their destinations safely, according to Cupp. also takes sanitary measures and experience an enjoyable trip. Cupp also reported that Blue seriously, especially as the “All of our drivers are trained in customer Lakes has a contract with the heart of flu season approach- service and are mechanically trained, as well,” Department of Defense to trans- es. The seats of motorcoaches Cupp said. “We have a recurring driver training port military personnel. That are cleaned during the day, program in addition to new-hire driver training. business also came to a halt dur- each day, using hospital- “Customers must see Blue Lakes’ drivers ing the shutdown. grade cleaning products, reflecting a positive light. Anybody can drive a “All in all, we ended up losing Cupp said. bus, especially since driving late-model coach- about $60,000 in total business,” Cupp said. “If there is an easily avoided problem, we es is like driving an oversized luxury car. Blue Lakes’ fleet includes 25-, 27-, 32-, 46-, take measures up front to keep business going. “We seek drivers who can work well under and 56-passenger coaches as well as a limo coach. “We are currently operating 61 coaches,” Cupp said. “On our coaches we offer Wi-Fi, interior 110 outlets for plugging in phones, etc., air conditioning and reclining seats. We have restrooms on all of our coaches.” Other amenities on Blue Lakes’ coaches include CD players, DVD monitors, public address systems, spacious luggage compart- ments and overhead storage racks. Beginning with 2012 model motorcoaches, three-point seat belts are mandatory. “We have some 2012s and we will also be getting some 2014 motorcoaches at the end of

“One thing that is in the forefront of my mind is social media. Everybody has a camera phone and everybody is a journalist. If a coach shows up with some gum on a seat, it could very easily be seen by 100 people within five minutes.”

the year,” Cupp said. “If a customer requests a motorcoach with seat belts, we have enough to meet such a request.” It is probably be a safe bet to say reputable motorcoach companies would agree that next to safety, maintaining a clean and attractive fleet is the most important aspect of doing business. Cupp alluded to a factor in the importance of clean and attractive vehicles unique to modern times. “One thing that is in the forefront of my mind is social media,” he said. “Everybody has a camera phone and everybody is a journalist. If a coach shows up with some gum on a seat, it could very easily be seen by 100 people within five minutes. “Something as simple as not cleaning the gum off the floor or missing a wrapper, that

November/December 2013 BUSLINE Page 23 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 24

pressure; somebody who is focused and can the company 10 years or more. When the com- people were not spending,” he said. “We have deal with less than ideal situations with cus- pany needs drivers, it typically has a large pool seen a 10 percent hike in business. tomers. of people with school bus experience from “We are also selling the fact that motorcoach- “In the interviewing process, I like to ask which to tap — except during the month of es are the ‘green’ way to travel. Putting 50 to 60 May. people in one vehicle and moving them with “In the interviewing process, I like to “During the month of one engine is the smart way to go. With the May, I’m pretty sure a large 2012 motorcoaches, the low emission rates are ask prospective drivers to tell me one number of bus companies absolutely phenomenal.” situation where they were stuck and in the country are just slam- Contact: Blue Lakes Charters & Tours, didn’t know what to do, and how he or ming busy seven days a 12154 N. Saginaw Road, Clio, MI 48420. week,” Cupp said. “People Phone: 800-282-4BUS (4287). she resolved that situation. Getting who are school bus drivers, Email: [email protected]. people to think outside of the box is a who make up most of our Website: www.bluelakes.com. applications, are still driv- big part of this industry, especially in ing for schools Monday orthfield Lines, Inc., of Northfield, dealing with passengers.” through Friday during May. MIN, located about 45 miles south of This is the only time we NMinneapolis/St. Paul, is a full-service prospective drivers to tell me one situation struggle finding drivers.” motorcoach charter company, serving the state where they were stuck and didn’t know what to Also, to help ensure the safety and well being of Minnesota, as well as all of the United States do, and how he or she resolved that situation. of passengers, Blue Lakes’ maintenance facility and Canada. Northfield Lines’ sister company, Getting people to think outside of the box is a is staffed with 10 highly trained, certified main- Benjamin Bus, operates a fleet of school buses, big part of this industry, especially in dealing tenance technicians. serving the community’s children. with passengers.” According to Cupp, all Blue Lakes’ charter Northfield Lines offers charters for airport All of the company’s drivers are required to coaches are subjected to yearly inspections by transfers; athletic teams and organizations; have had previous experience driving a motor- the Michigan Department of Transportation. businesses; convention and hotel shuttles; coach or a bus. The company also invites the Michigan State church, civic and club groups; employee shut- “Pulling cargo or hauling a bunch of farm Police to conduct an inspection, as well. tles; private outings; and weddings and recep- animals is a little different than transporting Looking ahead, Cupp said the company’s tions. people,” Cupp said. “A driver must be respect- future is “promising.” “Most of our customers are Fortune 500 com- ful and cool under pressure.” “This year, has been one of our better years panies, located in both Minneapolis and St. Blue Lakes employs a veteran staff of driv- as far as consistent business. Last year and all Paul,” said Northfield Lines President/CEO ers, with about 50 percent who have been with the way back to 2008, fuel prices were up and John Benjamin. “Most of this business

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involves convention-type work and shuttles “A few of our coaches have glass ceilings. from the Minneapolis–Saint Paul International Some clients love this amenity as they like to be “We are going to supply Airport to the Minneapolis Convention Center, able to look up and see the buildings in large hotels, etc. cities such as Minneapolis, Chicago and New clients that require “We also have a couple of large clients who York City. The glass ceilings are also popular shuttles to transport require shuttles to for tours of mountainous areas.” transport emp loyees The company is also planning to supply employees with an app to among their respec- unique apps to some of its allow tracking of the tive campuses. We customers. have vehicles desig- “We are going to sup- shuttle vehicles.” nated just for these ply clients who require shuttles to — Northfield Lines President/CEO trips, which operate transport employees with apps to John Benjamin five days a week, 52 allow tracking of the shuttle vehicles,” weeks a year.” Benjamin said. shutdown, such was not the case for Northfield The company emp - Beginning with 2012 models, motorcoach Lines. loys 150 people, Ben - are required to be outfitted with three-point “The government shutdown did not have jamin said. seat belts. much of an impact on our business,” Benjamin Northfield Lines’ fleet “I am totally in favor of three- reported. “We transport some personnel for the includes 43 vehicles, 22 point seat belts in motorcoaches,” military, but it is not a large part of our business. of which are large motorcoaches. The remain- Benjamin said. “Motorcoaches can benefit by Therefore, the government shutdown had a der includes mini-coaches and vans. having seat belts. I would never order a new small impact on our company.” Amenities on the company’s motorcoaches motorcoach without them. While it might go without saying that main- include DVD players, deluxe seating, restrooms “We also operate 80 school buses, which are taining a clean and attractive fleet of vehicles is and individual climate and lighting controls. designed differently than motorcoaches. important, the failure of a motorcoach company Wheelchair-accessible vehicles and card tables “There are some school systems now requir- to keep this issue at the forefront of its business are available upon request. ing that there be three-point seat belts in the can be devastating. “Wi-Fi is also available on all of our vehi- motorcoaches they order. While we don’t have “Curb appeal is critically important,” cles,” Benjamin said. “In addition, we recently them in all our coaches, we have them in Benjamin said. “That first impression when the purchased a global positioning system for our enough to provide that service.” bus pulls up to the curb in front of a customer entire fleet. We also have electrical outlets While some motorcoach companies lost sig- just speaks volumes of how a company operates installed in most vehicles. nificant revenue during the recent government its business. There are a lot of pieces in the puz-

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zle of success in this business, but curb appeal, and buy a vehicle, but when it comes down to it, the individual,” Benjamin said. “Not everybody in addition to safety, are top priorities.” customer service must be paramount,” comes through our door with the same qualifi- A large part of making sure passengers expe- Benjamin said. “When a customer makes or cations. There may be people who have never receives the first phone call to or from driven a large vehicle, and there may be people Northfield Lines, the voice on the other end who have had some experience driving large must be friendly and helpful. Our drivers are vehicles. trained, not only to operate a vehicle safely, but “For example, an applicant may have experi- ence operating large farm equip- ment. This person is likely to be “Another thing that keeps me up a used to being aware of what is behind them, as well as in front of little bit at night is the uncertainty him or her. of world affairs.We have been in “We have two people in our company who handle our driver business long enough to know training program: Craig Osborne what goes on in the world affects and Steve Trcka. our business very much.” “For our school bus operation, we also have a third-party tester. This person has been state certi- also to be courteous. Drivers must be able to fied to take people through a state-required help customers with any questions they may course that we have set up.” have. Our drivers are required to be friendly, Even though Northfield Lines experiences well groomed and conduct themselves in a pro- very little driver turnover, from time to time the fessional manner, which is extremely impor- company’s growth has required it to seek new tant. drivers. “I grew up in a family with 11 children, and “We had 6 motorcoaches back when we I feel like I was immersed in being with people bought the company in 1989, and today we and having to deal with people issues. It is have 43 vehicles,” Benjamin said. “For our extremely important that we strive to help oth- school bus company, we started with 30 buses ers who are involved in this business, as well as and today we have 80. We have many drivers Northfield Lines President/CEO John Benjamin customers.” and there is crossover between the two compa- When it comes to training drivers, Northfield nies. School bus drivers must also have a com- rience safe and enjoyable trips falls upon a com- Lines takes a more personalized approach. mercial drivers license, and we have some peo- pany’s drivers. “We have a process that new employees must ple who aspire to driving both motorcoaches “It is a people business. Anybody can go out go through, but we try to tailor the training to and school buses.”

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When speaking of the challenges of doing “The days of the black, smoky vehicle are a Baltimore puts it in an area where many desti- business in today’s world, Benjamin is con- thing of the past.” nations coveted by travellers worldwide are cerned about the uncertainties surrounding the Contact: Northfield Lines, Inc./ within a short drive. Affordable Care Act. Benjamin Bus, Inc., “We are headquartered in a good location,” “Another thing that keeps me up a little bit at 32611 Northfield Blvd., Northfield, MN 55057. Barbara Bayer said. “We are near Washington, night is the uncertainty of world affairs,” he Phone: 888-670-8068 (toll free). D.C., Annapolis (MD) and Philadelphia (PA). It said. “We have been in business long enough to Email: [email protected]. is just a day trip to New York City. Woodlawn know what goes on in the world affects our Website: wow.northfieldite.com. Motor Coach is located just off the main belt- business very much. For example, 9/11 (the way, which gives the company’s motorcoaches Sept. 11, 2001, terrorist attacks on the World oodlawn Motor Coach, Inc., of easy access to customers.” Trade Center in New York City and the Baltimore, MD, was founded in Woodlawn Motor Coach carries passengers Pentagon in Washington, D.C.) and the 2008 W1929 by Frank Bayer as a school to the many historical sites throughout stock market crash both adversely impacted our bus company servicing local schools. In 1984, Maryland and Pennsylvania, as well as trips to business. Thankfully, within a year or a year the company exp - and a half following both of these events, the anded into the business we lost came back. Those were some motorcoach charter “We had many cancellations during the rough times. segment, and now “Nonetheless, I feel good about the future. transports passen- shutdown. Thankfully, some of the groups Partly because of the price of fuel, people have gers to locations that had reserved charters are now coming looked for alternative ways to travel, whether throughout the Uni - by public transportation and/or large vehicles ted States and back and rescheduling their trips.” such as motorcoaches, buses and trains. Canada. — Woodlawn Motor Coach General Manager Barbara Bayer “I was in Europe recently, where it seems “We are a char- everybody travels by train, bus and a little by ter motorcoach and school bus company. We other tourist locations such as Charleston, SC, air. Here in the United States, this hasn’t been offer only charter trips for pre-formed groups,” Savannah, GA, and Disney World in the case in years past, but I think people are said Woodlawn Motor Coach General Orlando, FL. The company’s customers becoming more open to alternatives to their cars Manager Barbara Bayer. include students; high school, collegiate and because of the cost. I really see bus transporta- Barbara Bayer’s husband, Hohman Bayer, is professional sport teams; and professional tion very much part of the future.” the company’s president and is Frank Bayer’s tour planners. Benjamin also alluded to the environmental great-nephew. Because Woodlawn Motor Coach charters benefits of travelling by motorcoach and/or bus. Woodlawn Motor Coach’s location in many trips daily to nearby Washington, D.C.,

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and other historical sites operated by the fed- are equipped with wheelchair lifts,” Bayer who look and act professionally,” Bayer said. eral government, the recent shutdown had a said. “We also have a wheelchair lift on one “After that comes the cleanliness of the bus. negative impact on business. of our mini-coaches. We have been quite People don’t want to pay to ride on a dirty “We had many cancellations during the busy with these vehicles.” coach with dirty restrooms and dirty win- shutdown,” Bayer said. “Thankfully, some of The company’s coaches are equipped with dows. the groups that had reserved charters are now such amenities as DVD players, music tape “We have an excellent cleaning crew and players, air conditioning, reclining seats and each time a coach arrives at our facility, it is restrooms. According to Bayer, Wi-Fi service cleaned completely inside and out before it is on the vehicles is planned for the near future. allowed back on the road.” Woodlawn Motor Coach also has one Woodlawn Motor Coach insists that its coach equipped with three-point seat belts. drivers be attuned to the various aspects of

“We conduct safety meetings weekly. Everybody is required to attend at least one meeting per month on safety and to discuss any problems that may arise.”

However, Bayer said, the company’s drivers their profession, as well as the ins and outs of have reported that passengers are reluctant to making sure riders have a safe and enjoyable buckle-up. trip. “Customers know the seat belts are there, “Our drivers must be people oriented. They Woodlawn Motor Coach but they don’t really use them the way they must have ‘common sense’ in dealing with General Manager Barbara Bayer do in their cars,” Bayer said. people,” Bayer said. “They must also be Like any reputable company, Woodlawn knowledgeable of their profession and of the coming back and rescheduling their trips.” Motor Coach puts a high priority, second areas where they travel. They must conduct The company’s fleet consists of 13 motor- only to safety, in maintaining a clean and themselves in a professional manner and be on coaches and 3 mini-coaches, Bayer said. attractive fleet. time all the time.” “We have two 55-passenger coaches that “The No. 1 priority is having safe drivers The company’s drivers undergo background

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checks and are subject to random drug testing, Bayer said. “Our drivers have physicals each year, rather than every two years,” she said. “In addition, they all have GPSs to help them with directions. We also put up maps in the office to make sure drivers are given the correct addresses and directions if they need help when they are traveling to a new area or in a location that we visit infrequently. “We conduct safety meetings weekly. We divide “Our drivers also recruit other our personnel alphabetically and everybody is drivers. If they are here and required to attend at least one meeting per month on safety and to discuss any problems that may arise. they are happy, they tell their “We have been blessed to have some good drivers. friends. This helps in our efforts Many of them have been with the company for quite awhile. Our drivers also recruit other drivers. If they to find new qualified drivers.” are here and they are happy, they tell their friends. “The motorcoach industry This helps in our efforts to find new qualified drivers.” is trying to get the fly-by-night companies off the road and out of With a total of more than 200 employees, counting the school bus business, which helps those of us who are trying to follow the rules side of the business, Bayer is keeping a close eye on developments and be safe. concerning the Affordable Care Act. “It does seem like more people are opting to travel by motorcoach, “At this time, health insurance is our biggest challenge — not even when taking short trips. A group of friends who want to go to the knowing exactly the timeline and what will be required,” she said. “It same place are taking a motorcoach rather than traveling separately in is a situation that has been changing so much and we haven’t gotten 20 cars. a clear picture from anybody as of yet.” “These groups might order a bus to take them to a football or base- Challenges notwithstanding, Bayer is very optimistic about the future ball game here in Baltimore or in Washington, D.C., or see a play or of Woodlawn Motor Coach and the industry as a whole. a movie. Many people realize it is a lot less expensive and so much “I feel good about the future of our company,” she said. “We have fun when they travel in a group with their friends.” been around for a long time. We have a good reputation, a large amount of repeat clientele and many new people calling. Contact: Woodlawn Motor Coach, Inc., “We stay on top of all the rules and regulations and abide by them. 6523 Baltimore National Pike, Baltimore, MD 21228. I think as long we keep doing that and everybody in the industry pulls Phone: 410-744-3300. Email: [email protected]. together, the future is bright. Website: woodlawnmc.com.

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November/December 2013 BUSLINE Page 29 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 30

ADVERTORIAL BITZER introduces ROADSTAR air conditioning compressors

For more than 75 years BITZER has been a global leader in the manufacture of air condi- tioning and refrigeration compressors. In North America product supply and technical sup- port for transit compressors including the new ROADSTAR, are provided through its manu- facturing plant in Flowery Branch, GA.

The transit environment is one of the most challenging for air-conditioning applications. The possibility for system upsets and potentially harmful conditions for compressor survival can become extreme. The compressor is the heart of any air conditioning sytem and to keep it pumping through tough conditions BITZER has developed the ROADSTAR compressor.

BITZER provides the lightest transit style compressor in the market and the widest speed range available. With the development of the new ROADSTAR they can offer an even more reliable product while maintaining these essential benefits. BITZER has supplied the new ROADSTAR compressor to air conditioning systems on buses in the US, India, Mexico, the United Arab Emirates, Turkey, Brazil, Asia and Germany totalling more than 96 million kilo- meters of service without a single warranty claim submitted.

The focus of the ROADSTAR compressor optimization was to improve reliability over “heart attack” conditions such as flooded starts and liq- uid slugging. This was addressed through strengthened drive gear and an innovative surface treatment. The integrated oil collection chamber also simplifies maintenance. It is used to collect the used oil which is required for lubrication, sealing and cooling the shaft seal.

In order to accommodate the varied and diverse range of applications in the bus market, the BITZER ROADSTAR compressor is available in four and six-cylinder assemblies with identical shared drive components. The result is 8 different displacements ranging from 400 to 970 cubic cen- timeters. The new ROASDSTAR provides BITZER with a compressor that assures superior reliability under extreme operating conditions. BITZER is committed to providing product improvement and component reliability to keep the heart of your air condition system running.

4080 Enterprise Way Flowery Branch, GA 30542 USA 770-503-9226 FAX: 770-503-9440 E-Mail: [email protected] Website: www.bitzerus.com Company Officer: Matt Lish Products: Provides bus/coach air conditioning compressors. Its product range covers all compres- sor technologies from reciprocating to scroll and screw compressors. Bitzer bus a/c compressors are designed specifically to excel within the harsh environment of today’s engine compartments. Bitzer’s bus a/c compressors offer capacity to cool coaches, school buses, and transit buses including larger articulated and double-decker buses.

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Cable Car Classics Cable Car Classics

Low Floor Classic Apollo Classic Cable Car Classics restyles modern Gillig low floor transit-duty buses We restyle Glaval Apollo buses for customers who demand rider with the highly desired, top quality features of classic cable car charm. We appeal without sacrificing quality or durability. The Apollo Classic is deliver the fun rider experience and nostalgic image preferred by tourists, perfect for sightseeing tours, shuttles for weddings and other special shoppers, and travelers; resulting in increased ridership and revenue events, and general charter service. desired by community leaders and agency boards. This beautiful trolley offers classic design and value on an econom- Our best-in-class methods and materials ensure excellent performance ical platform. It provides excellent performance, with compact width and durability, offering rider appeal without sacrificing quality, reliability, or well-suited for historic and tourist districts. Riders enjoy great motor- maintainability. Maintenance-free exterior trim looks great year after year. coach level views, an open-air This model is available with con- experience with removable win- ventional diesel, CNG, and GM/ dows, and flat-floor with no wheel- Allison’s state-of-the-art hybrid paral- wells. Apollo Classic has a full lel drive diesel/electric system to opti- range of sizes, floorplans, and mize performance and efficiency. This options. For more information, brings trolleys to a new level by seam- visit apollotrolley.com. lessly integrating modern hybrid technology. A cupola roof access Cable Car Classics, Inc. hatch and access ports for important 3239 Rio Lindo Avenue, Healdsburg, CA 95448 cable and A/C connections provide serviceability. For more information, 800-348-1873 visit lowfloortrolley.com. www.cablecarclassics.com • [email protected] “Trolley Show . . . with Transit Go” “Modern Function Meets Irresistible Charm” Model...... Low Floor Classic (optional CNG & Hybrid-Electric models) Seating...... 28 to 40 passengers, solid oak (optional pads) Model...... Apollo Classic Length...... 29'/35'/40' Seating...... 23 to 40 passengers, solid oak (optional pads) Width ...... 102" Length ...... 26’ to 37’ Height...... 132" w/Trolley-style cupola roof, 135” hybrid-electric Width...... 96" Wheelbase ...... 162.5"/230"/279" Height...... 139" to 141” w/Trolley-style cupola roof Overhang (front/rear) ...... 84.5"+Trolley-style cowcatcher/117" Wheelbase...... 158" to 276” Inside Height (min/max)...... 76"/95" Overhang (front/rear)...... 50"+cowcatcher/105 to 129" Turning Radius ...... 29'/36'/41' Inside Height (min/max) ...... 78" Tire Size ...... 275/70R22.5 to 305/85R22.5 Turning Radius...... 24.5’ to 35’ Engine ...... Cummins Tire Size ...... 245/70R19.5 to 265/70R22.5 Transmission...... Allison, Voith, ZF, Engine...... Cummins ISB 6.7L 200-280 hp (optional GM/Allison Hybrid Parallel Drive) Transmission..Allison (optional VTM Hybrid-Electric driveline upgrade) Brakes...... Air, "S"Cam w/ABS Brakes...... Hydraulic Disc w/ABS, or Air Q+ Cam w/ABS Fuel Tank Capacity...... 75 to 120 Gallon Fuel Tank Capacity...... 60 to 90 Gallon Chassis...... GILLIG, low floor, stainless steel, rear engine Chassis...... Freightliner MB-65, front engine Gross Vehicle Weight Rating (GVWR)...... 39,600 lbs. max Gross Vehicle Weight Rating (GVWR)...... 25,000 to 32,000 lbs. Body...... Aluminum Body...... Steel or FRP Air Conditioning ...... Thermo King, Carrier, + Air Conditioning...... Carrier, Trans/Air, Thermo King Baggage Capacity...... Options Available Baggage Capacity...... Many options available, including underfloor Wheelchair Ramp...... Yes, 31" x 47.5" Wheelchair Lift...... Yes, Front or Rear Steering...... Power TRW Steering...... Power TRW Suspension ...... Full Air, Multi Bellows Suspension ...... Leaf Spring, Optional Rear Air

November/December 2013 BUSLINE Page 31 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 32

Specialty Vehicles Specialty Vehicles

FE - Gasoline FE - Diesel

The Front Engine Gasoline Classic American Trolley is manufac- The Front Engine Gasoline Classic American Trolley is manufac- tured in 26’-35’ lengths with passenger capabilities of 20-39. They tured in 26’-35’ lengths with passenger capabilities of 20-39. They are built on a Ford F53 chassis with Ford 6.8L engine for maximum are built on a Freightliner MB65 chassis with Cummins ISB diesel power and comfort. A welded tubular steel body and riveted gal- engine for maximum power and comfort. A welded tubular steel vaneal exterior panels contain solid hardwood interior and pol- body and riveted galvaneal exterior panels contain solid hard- ished brass fixtures. wood interior and polished brass fixtures. Air conditioning, heat- Air conditioning, heating and handicap accessibility are among ing and handicap accessibility are among many of the available many of the available options. Classic American Trolleys are options. designed to operate in various environments. Depending on the Classic American Trolleys are designed to operate in various climate, road conditions and the customer’s final operating environments. Depending on the climate, road conditions and the requirements, these trolleys are performance designed and built customer’s final operating requirements, these trolleys are per- to perfection. formance designed and built to perfection. Altoona tested for 7 years and 200,000 miles – these powerful Altoona tested for 10 years and 350,000 miles – these powerful vehicles encompass all the features needed to handle various vehicles encompass all the features needed to handle various transportation needs. transportation needs.

Specialty Vehicles 440 Mark Leany Drive, Henderson, NV 89011 Specialty Vehicles Phone: 702-567-5256 • Fax: 702-567-3020 440 Mark Leany Drive, Henderson, NV 89011 Email: [email protected] Phone: 702-567-5256 • Fax: 702-567-3020 Website: www.specialtyvehicles.com Email: [email protected] Website: www.specialtyvehicles.com

Model...... FE - Gasoline Model...... FE - Diesel Length...... 26’ - 35’ Length...... 26’ - 35’ Width...... 100” Width...... 100” Height...... 133” Height...... 133” Inside Height (min./max.)...... 76” - 91” Inside Height (min./max.)...... 76” - 91” Overhang (front/rear) ...... 49”/100-122” Overhang (front/rear) ...... 49”/100-122” Engine...... 6.8L V10 Ford Engine ...... 6.7L Cummins Transmission...... 5 Spd. Auto Transmission...... 6 Spd. Auto Chassis...... Ford F53 Rail Chassis...... Freightliner MB65 Rail Air Conditioning...... 70-125K BTU Air Conditioning...... 70-145K BTU Wheelchair Lift Option...... Yes Wheelchair Lift Option...... Yes Steering...... Power Steering...... Power Suspension...... Leaf Spring Suspension ...... Leaf Spring - Opt. Rear Air

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Specialty Vehicles Specialty Vehicles

RE - Diesel FE - Gas Wedding The Rear Engine Classic American Trolley was engineered with transit agencies in mind from the ground up. They are equipped The Classic American Wedding Trolley will add a brilliant piece with Cummins ISB diesel engines and heavy-duty Allison transmis- of nostalgia to an event while guests will feel the glamour of the sions. With GVWR’s from 26,000 to 32,000, seating configurations elegant affair. The trolley is built on a Ford F53 chassis with Ford are available for a passenger capacity of 33-41 passengers with gasoline engine in lengths from 26’ to 35’, and seating from 20 to additional standees. 39 passengers with a rear conductors platform. Many options are available including destination signs, fare The Classic American Wedding Trolley is more than just trans- boxes, air conditioning, heating and cushioned seats. Removable portation, it is an experience that riders will remember and treas- window sections, handicap accessibility, entertainment systems ure. Built from the ground up with a choice of options, each trol- are also available. ley is customized to suit various needs with items such as dark Altoona tested for 10 years and 350,000 miles — these power- mahogany wood, entertainment package and spiral brass stan- ful vehicles encompass all the features needed to handle various chions. transportation needs. Specialty Vehicles Specialty Vehicles 440 Mark Leany Drive, Henderson, NV 89011 440 Mark Leany Drive, Henderson, NV 89011 Phone: 702-567-5256 • Fax: 702-567-3020 Phone: 702-567-5256 • Fax: 702-567-3020 Email: [email protected] Email: [email protected] Website: www.specialtyvehicles.com Website: www.specialtyvehicles.com

Model ...... RE - Diesel Model...... FE - Gas Wedding Length...... 33’ - 37’ Length...... 26’ - 35’ Width...... 100” Width...... 100” Height...... 133” Height...... 133” Inside Height (min./max.)...... 76” - 91” Inside Height (min./max.)...... 76” - 91” Overhang (front/rear)...... 101”/132” Overhang (front/rear) ...... 49”/100-122” Engine ...... 6.7L Cummins Engine...... 6.8L V10 Ford Transmission...... 6 Spd. Auto Transmission...... 5 Spd. Auto Chassis...... Freightliner XB27-XB75 Rail Chassis...... Ford F53 Rail Air Conditioning...... 70-145K BTU Air Conditioning...... 70-125K BTU Wheelchair Lift Option...... Yes Wheelchair Lift Option...... Yes Steering...... Power Steering...... Power Suspension...... Air Ride Suspension...... Leaf Spring

November/December 2013 BUSLINE Page 33 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 34

Hometown Trolley Hometown Trolley By Double K, Inc. By Double K, Inc.

Mainstreet Villager The Hometown Trolley Mainstreet model is a heavy-duty rear The Hometown Trolley Villager model is a front engine trolley engine trolley combining all the transit components for the high capable of many applications from a small private tour operator volume urban areas, such as full air suspension, air brakes, to a full scale transit agency. The Villager model is available in Allison B300 transmission, Cummins ISB, LED destination signs, gasoline, bio-diesel, CNG and Voice Annunciation systems, Propane. The Villager can be instep ADA lift equipment and equipped with minimal compo- more. The Mainstreet trolley will nents to make a more economi- provide the quality and reliabili- cal choice for the small opera- ty of any high demand transit tor or loaded with many transit needs while at the same time features such as destination lending the nostalgic feel of the signs, spiral brass railings, bike turn of the century cable car. racks, GPS systems and more. Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 Double K, Inc. (Hometown Trolley) 715-478-5090 • Fax: 715-478-5095 701 N. Railroad Ave., Crandon, WI 54520 Email: [email protected] 715-478-5090 • Fax: 715-478-5095 Web site: www.hometowntrolley.com Email: [email protected] Web site: www.hometowntrolley.com

Model...... Villager Length...... 22’, 40’ Model...... Mainstreet Width...... 93”, 96”, 99” Length...... 25’, 40’ Height ...... 10’6” Width...... 99” Wheelbase ...... 158, 178, 190, 208, 228 Height...... 11’2” Overhang (front/rear)...... Front 28” / Rear 118” Wheelbase ...... 160, 190, 208, 228 Inside Height (min./max.) ...... Aisle 88” Overhang (front/rear)...... 42” / 120” Tire Size...... 19.5x6.75 & 22.5 Inside Height (min./max.) ...... Aisle 88” Engine ...... Cummins ISB 6.7 Tire Size...... 22.5 Transmission ...... Allison 2 Engine...... Cummins ISB Fuel Tank Capacity...... 75 gal. Transmission...... Allison B300 Chassis...... Ford, Workhorse, Freightliner Chassis ...... Freightliner Baggage Capacity...... Available Baggage Capacity...... Available Wheelchair Lift Option...... Yes Wheelchair Lift Option...... Yes Suspension ...... Spring or Air Suspension...... Air

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Hometown Trolley By Double K, Inc.

Pictured left to right are Wayne South, Ed Gajecki and Jim Walton,repre- senting the city of Calgary; Wes Woods of Crestline Coach; Don Roberts, Robb Ledbetter, Del Herr, Ben Cupp and Chris Ward, representing ARBOC. ARBOC Specialty Vehicles Produces 1,500th Bus ARBOC Specialty Vehicles, a custom builder of paratransit vehicles, announced that the company had recently produced its 1,500th bus at the Middlebury, IN, facility. “This milestone reflects the hard work and dedication of all ARBOC employ- ees,” ARBOC President and CEO Don Roberts said. “Since our inception in 2008, we have focused on producing and delivering quality products that can meet the needs of commuters with disabilities. This milestone is a credit to all Carriage ARBOC employees.” As the 1,500th bus rolled out of the plant, ARBOC’s dealer, Wes Woods of The Hometown Trolley Carriage model is a front engine, low- Crestline, as well as representatives from the City of Calgary, Jim Walton, Ed floor trolley providing ease of entry and exit with no steps. The Gajecki and Wayne South, were on-site to accept the keys of their Spirit of Carriage low-floor design allows the ADA ratio of 5:1 and minimal Freedom Bus, a low-floor, ADA compliant bus. step in height when pulled to curb locations. The Carriage is avail- Founded in 2008, ARBOC Specialty Vehicles is a developer and manufac- able in gasoline, diesel, CNG and turer of low-floor technology up to 30’. With its three key product offerings, full electric. the Spirit of Mobility, Spirit of Freedom and Spirit of Liberty, ARBOC offers low- floor paratransit products that serve a variety of industries and applications as The Carriage is also available well as meeting and exceeding 2014-2018 federal fuel economy standards, with LED destination signs, DVD according to the company. Visit www.ARBOCsv.com for more information. player and monitor, HVAC with cli- mate control, brass or brushed stainless handrailing, luggage rack, exterior wood package, for- $$ FIND MONEY $$ ward facing or perimeter seating, DBE 110 volt invertor for Christmas lighting on the interior and exterior, Advertising Sign Panels Certif ied and many more transit components. The Carriage is less than 22-feet in length, making it the per- For Your Bus Bike Racks fect size for historical downtown areas, hotels, theme parks and many other shuttle type transportation needs. Capture the nos- talgia of a Hometown Trolley in your hometown with the new low-floor Carriage, built to preserve integrity and craftsmanship true to its era of the “turn of the century.”

Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 715-478-5090 • Fax: 715-478-5095 Email: [email protected] Thousands of Bike Rack Signs In The Field Now! Web site: www.hometowntrolley.com We also supply Bus: Model ...... Carriage Type...... Low Floor Trolley King, Queen, Tail & Interior Frames, Passenger Capacity...... 16-20 Custom Design and Fabrication Services Length...... 20’ - 24’ Width...... 8’ For Mass Transit Displays and Advertising ADA...... 1 or 2 Position Engine ...... Gasoline, Diesel, CNG or Full Electric Russell Cress Company Inc. Chassis...... Chevy 4500 145 Lodi Street, Hackensack, New Jersey 07601 Handrailing ...... Brass or Stainless Comfort Control...... Full HVAC 
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Prevost Updates Mobile Apps, Volvo Group Introduces Apps O B I T U A R Y

Prevost says it has enhanced two of its ators with their marketing; and, Prevost Employee, Christine Garant, Dies mobile apps. The Prevost Locator App has • “Conversion Portal” gives Prevost author- added some new functionality. ized converters a link to conversion coach Prevost has announced the death of a valued The “service level” for each of the 160 plus resources. member of its customer providers is now displayed, let- Prevost Tools App users can support team. Christine ting users know what coach also link to wiring diagrams, Garant, age 54, served services are offered by each pneumatic diagrams, technical Prevost customers for service provider. Additionally, manuals, driver’s guides and 26 years. each service provider pin on service bulletins for any Garant started with the map is color-coordinated Prevost or Volvo motorcoach. Prevost in 1987, serv- and icon-coordinated by cate- The app also provides links to ing as senior secretary, gory, so users can more easily Prevost online warranty serv- administrative assistant identify providers on the map ices, Prevost Liaison telemat- sales and marketing, and then as coordinator of by type, according to spokespeople. ics system, and online parts ordering. invoicing and delivery in Sainte-Claire, QC. The Prevost Tools App has been updated Operators who have questions about invoic- with some new resources. It puts access to Volvo Group Introduces Volvo Transporters ing matters should contact Jerry Doughty, many Prevost service tools all in one applica- And Volvo Sustainability Apps director of financial services, at 336-393-4836 tion. The company says these new buttons have The Volvo Group has introduced a new or [email protected]. been added to the app: online game called Transporters. Users of Prevost is a manufacturer of premium inter- • “My Bulletins” gives users access to a list Transporters get behind the wheel of one of the city touring coaches and produces conversion of service bulletins according to their specific Volvo Group’s vehicles and carry out a number coaches for high-end motorhome and specialty vehicles; of assignments. By picking up objects and conversion. Prevost is part of the Volvo Group, • “Contacts” gives users a list of service team avoiding obstacles in a variety of environments, manufacturers of heavy-duty diesel engines. Its contacts and an auto dial function for those the user takes part in a virtual journey through main manufacturing facilities are in Sainte- reading the document on a phone; the everyday operating world of the Volvo Claire, QC, Canada and it also has 10 Parts and • “Marketing Tools” gives users a link to the Group. Transporters can be played by visiting Service Centers in the United States and Prevost Marketing Tools site, which provides www.volvogroup.com/transporters. Canada. Visit www.prevostcar.com for more print ads, photos and presentations to help oper- Visit www.prevostcar.com. information.

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Temsa Names Rick Arnes For more information about CH Bus Sales, Background Investigation Security Clearance, Field Technician, Midwest Inc., and Temsa, visit www.chbussales.com and was a member of Battle Damage Assessment www.temsa.com. teams during operations Desert Shield and CH Bus Sales has announced the appoint- Desert Storm, and was a finalist for soldier of the ment of Rick Armes as Field Technician- SunLine Transit Agency Board Of Directors year in 1993. She is originally from San Diego. Midwest. Temsa says Armes will provide pro- Appoints Lauren Skiver General Manager SunLine Transit Agency is a joint powers fessional technical customer service through authority formed in 1977 to operate the The board of directors of SunLine Transit Coachella Valley's (California) public trans- Agency has appointed Lauren Skiver as its gen- portation system. eral manager. Skiver is a 16-year veteran of the transit industry. She currently serves as the Tony Johnson Named Interim President Of chief executive officer Fort Worth Transportation Authority of the State of Del - aware Transit Corp - The Fort Worth Trans portation Auth ority (The oration (DART), head- T), of Fort Worth, TX, has ann ounced that Ant - quartered in Wilm - hony (“Tony”) Johnson, executive vice president ington, DE. Before and chief operating officer of The T, will serve joining DART in 2012, as interim president and onsite visits, training, and communication, pri- Skiver was deputy chief executive director dur- marily to the Midwestern United States. He will operating officer of core ing The T Board’s also act as a liaison between the customers, services for the State of search to replace Dick Temsa factory representatives and CH Bus Maryland Transit Ad - Ruddell, who retired Account Executives. ministration (MTA). There, she was responsible October 4. Armes has been a licensed diesel mechanic for operation and budgets for Maryland’s fixed- Johnson has more for 18 years as well as being ASE certified for route bus system, mobility paratransit service, than 20 years of experi- 11 years. Formerly, Armes was employed by light rail, Metro subway and the MARC com- ence in public trans- Ford and Imperial Royal Tours. muter rail systems operating in Maryland. portation. He began his CH Bus Sales, Inc., is a privately owned cor- From 1997 to 2006, Skiver worked for the career with The T in poration and is the exclusive distributor of Hillsborough Area Regional Transit Authority. 1991 as director of operations for all aspects of Temsa coaches in the United States. Temsa is a Skiver served in the United States Army from bus operations. Prior to his interim responsibili- fully owned subsidiary of Sabanci Holding, a 1987 to 1995 as a switch operator/imagery ana- ties as president, Johnson served as executive financial and industrial group in Turkey. lyst. There she had a Top Secret-Special vice president and chief operating officer.

™ Ameritrans 330 Ameritrans new R330 Series SERIES is the only mid-size coach that offers legendary RAM-tough power. Built on the RAM 5500 SLT chassis, the new R330 seats up to 31 passengers in a spacious 102” interior cabin and is available in a wide range of seating configurations – including ADA access. Touring-coach style amenities, uncompromising quality, construction and design are built into the new R330.

Visit ameritransbus.com THE ONLY

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MAHA USA Introduces Wireless Mobile Column lighter duty maintenance facilities that need a larger capacity lift to service medium-duty Lifts With Precision Ball-Screw Lifting Technology trucks and vans. The new MCL 15 holds 15,000 pounds MAHA USA has introduced its new per column and has a 20-inch fork length and redesigned MCL family of ball- and an extended base. The longer fork screw-powered mobile column lifts. The allows the devices to lift dual tire assem- company says its new lifts expand the blies while engaging the surface of both variety of tire profiles and vehicles that tires. can now be served by wireless mobile MAHA says the MCL 16 is now equipped lifts. with 16-inch-long standard forks capable of Spokespeople say the MCL 12 and engaging super-single tires better. Updates MCL 15 lifts are completely new prod- to the MCL 16 include an increased carriage ucts, while the MCL 16 and MCL 18 width, giving users the ability to accommo- have been significantly redesigned. The date wider tire diameters. architecture of MAHA’s new mobile col- An extra-wide body carriage, with a umn lifts are engineered to accelerate the width of 36.61 inches, is also available for velocity of maintenance activities by the MCL 16 and fits in the same size base providing a flexible vehicle lifting sys- frame as the unit’s standard carriage. This tem that creates a more open, productive and screw lifts have been redesigned, and each wider carriage design allows the MCL 16 accessible work space, according to the base frame now features a lower profile and to accommodate flotation tires and other company. longer leg structure that increases the oversized tire diameters commonly found on “Our new MCL wireless mobile column columns’ stability. military vehicles. lift series boosts productivity through superi- The main support column of each lift is The MCL accessory line has also under- ority ergonomics and by expanding applica- formed from a solid, one-piece, hot-rolled I- gone upgrades including a 36,000-pound tion flexibility,” says Juergen Werner, vice beam, giving it rigidity and stability, while capacity crossbeam. This larger capacity unit president of sales and marketing. “Not only reducing load and stress on interior structural works in unison with the MCL 18 for frame can you lift a wider variety of vehicles with welds. engaging applications under trucks and buses our new lifts, but once the vehicles are elevat- MAHA says its addition of the MCL 12 for wheels-free access, according to MAHA. ed, they enable service techs to operate virtu- gives users a lighter capacity mobile lift For more information visit: ally unencumbered.” option. Lifting 12,000 pounds per column, http://www.maha- All base frames for the MCL wireless ball- the MCL 12 is a cost effective solution for usa.com/WirelessMobileColumnLift.htm.

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From ABC Robert Heaney and Marc Braeckel (Marc Braeckel share of ownership to be purchased by Muncie Transit Supply Company Muncie employee Hank Helmbrecht in 1991); • 1992 – Muncie Reclamation acquires Baker Celebrates 60th Anniversary Transit Parts in Sombra, ON, and enters the Muncie Transit Supply first opened its Canadian transit parts marketplace; doors 60 years ago as Muncie Reclamation • 1995 – Muncie Reclamation changes name and Supply Co. specializing in restoring old to Muncie Transit Supply providing full-serv- worn bus parts back to OEM specs. Now Yea ice aftermarket parts distribution for the transit with six decades, expansions, consolidations and coach industries. The reclamation business and a merger, the aftermarket transit parts Proudly Serving Public is sold allowing the company to concentrate on the sale of new bus parts; and, manufacturer and distributor serves both & Private Transit M-Bcelebrate.com transit and coach industries throughout the • 2007 – ABC Companies acquires Muncie- • Knowledge leaders Baker brands – expanding the parts sales ter- United States. • Major brands • Extensive parts selection ritory to encompass U.S. and Canadian mar- ABC says with 86,000 square feet of ware- for all makes & models • RFQ/bid specialists kets. Muncie’s Indiana-based facility is house space, the Muncie location offers the • LIVE support US 800.428.8610 Canada 800.256.0520 inventory of major product lines and brands rehabbed to add modern bus inspection depot available for most transit vehicles in service Transit Authority and Greyhound; on property. today. Spokespeople say milestones in the • 1978 – Muncie is acquired by Chromalloy Muncie also has a product development company’s history include: American Corporation; staff that supports sales and customer service • 1953 – Muncie Reclamation and Supply • 1986 – Moves operations to a new 86,000- operations. Additionally, a central customer Co. opens for business; square-foot facility and focuses on expanding call center and automated parts ordering “sim- • 1964 – A major expansion doubles size of new bus parts offering; plify customer access and streamline” orders, operations with a new state-of-the-art plant and • 1989 – Ownership of Muncie is purchased according to the company. facility – serving marquise customers Chicago from Chromalloy by St. Louis business owners Visit abc-companies.com. Proterra Announces Largest-Ever Freightliner Custom Chassis U.S. Order Of Electric Buses Showcases 300hp S2C Chassis Proterra Inc., a provider of At BusCon zero-emission battery electric transit solutions, has complet- Freightliner Custom Chass - ed the companies’ largest ever is (FCCC) says its new S2C U.S. sale of Altoona-tested chassis, showcased at this heavy-duty electric buses to year’s BusCon, will offer Foothill Transit, a joint pow- 300hp, the first S2C model to ers authority of 22 member reach that horsepower mark. cities in the San Gabriel and Pomona Valleys of Southern California. Spokespeople say com- In 2011, Foothill Transit became the first transit agency in the United bined with the S2C’s design States to use on-route charge electric buses by purchasing and operating emphasizing easy engine Proterra buses. The agency has now purchased an additional 12 buses from access, high driver visibility and operational efficiency, it is a good Proterra to completely electrify its 291 route, which travels between choice for public transportation, resort/hotel shuttles, day-tour opera- LaVerne and Pomona. tors and businesses with highly specialized transport needs. Proterra says zero-emission electric buses are of particular interest in According to Frieghtliner, more standard features include: California, where there are many environmental non-attainment zones and • 20-percent larger windshield, offering increased driver visibility California Air Resource Board (CARB) regulations in play. of up to 50 percent; The Foothill Transit sale is the latest new order for Proterra, with the • 60- or 100-gallon fuel tanks, which reduce fuel stops; company’s last three sales to transit systems coming from repeat cus- • 55-degree wheel cut for improved maneuverability; tomers. Recently, StarMetro of Tallahassee purchased an additional three • Low-effort, easy-tilt hood for easy engine access; EV buses from Proterra, increasing its EV fleet size to five, and the • Pin-slide disc brakes for reduced maintenance; Worcester Regional Transit Authority in Massachusetts doubled its initial • Optional full air disc brakes with 22.5-inch wheels; three-bus order to six. • Ergonomically designed dash for optimized driver experience; Because of growing demand, Proterra says it has doubled its production and, workforce, installed a second production line, added a second shift and • Between-the-rail fuel tank for more opportunity for skirt-located fea- grown its sales staff. tures. Foothill Transit is entering its 25th year of serving the San Gabriel and In addition, the S2C can be equipped with optional Americans with Pomona Valleys in Los Angeles County. Its 314-bus fleet covers over 300 Disabilities Act wiring, which offers body builders interface connec- square miles each year, carrying 14 million passengers. For more informa- tions, and the chassis’ exhaust clearance can be configured to allow tion, visit www.foothilltransit.org. for an in-step wheelchair lift. Proterra designs and manufactures clean technology and clean energy, pro- FCCC manufactures chassis for the motorhome, delivery walk-in viding zero emission vehicles. Proterra says The EcoRide™ is the world’s van, school bus and shuttle bus markets. It is a subsidiary of Daimler first battery electric bus with fast charge enabled infinite range. The Proterra Trucks North America LLC, a Daimler company. product is made in America and based in Greenville, SC. Visit www.freightlinerchassis.com. Visit www.proterra.com for more information. November/December 2013 BUSLINE Page 39 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 40

MCI Moves Headquarters, Service Center McGuire. “We’ve configured the service center space for coaches to drive in one door and out To New Des Plaines, IL, Site the other. The goal is convenience and fast, expert service.” MCI spokespeople say the company created tics. We’ve added a number of state-of-art fea- The new service center includes two full- a new Chicago-area destination for coach shop- tures, including portable tablets for technicians, service pits for oil changes and related services; ping and service, moving its Schaumburg cor- all loaded with schematics, parts catalogs and a state-of-the-art paint booth; two indoor bus porate headquarters and Des Plaines Sales and diagnostics. There’s also space and comfort wash stations; a drivers’ area with lounge Service Center to a single, new facility in Des enough for our technicians to do all work chairs, television, Wi-Fi and refreshments; and Plaines, IL. The move brings MCI’s corporate indoors. The new location is closer to the a customer parts pick-up window. offices and Des Interstate and to O’Hare airport,” said Learn more at www.mcicoach.com. Plaines Sales and Service operations Foxy Travel Adds New MCI J4500 To Fleet includes his wife, mother and an uncle. under the same roof. Donald Menard, who is technically retired at The company says Foxy Travel of Linwood, MA, has purchased age 76 but still routinely puts in 60-hour weeks, its new 80,000- a new 2014 MCI J4500 started Foxy Travel in square-foot facility, which is known as “Mike 1981. The company pur- at 200 E. Oakton and Diane,” in the compa- chased its first coach, an Street, includes in - ny tradition of naming MCI, in 1988. The fleet has door space to show- new coaches for family been almost exclusively case MCI and Setra and friends. Foxy Travel MCI-made ever since. models and ample parking for new and pre- President Keith Menard, Today, the fleet numbers owned coaches. About 60,000 of the interior son of founder Donald eight coaches, including a square footage houses the air-conditioned MCI Menard, said that the late Mike and Diane recently purchased “re-energized” J4500 and Sales and Service Center. Ritchie, owners of Ritchie Bus, weren’t related three other J4500s, two D-Series coaches and The hours of service are 6 a.m. to 10 p.m. to his family by blood, but they acted like they an older 46-passenger MCI 102D3 which The telephone number remains 1-800-428- were, despite being competitors. “There wasn’t Menard says is still a “great bus.” 7626. anything they wouldn’t do for us,” said Menard. The fleet performs a mix of charter and tour Patrick McGuire, director of MCI Service “They made much of our early success possi- work. The company also arranges cruises and Centers said, “We can accommodate up to 36 ble. We really felt this new coach in all of its international travel. coaches for maintenance and repair, and we latest, greatest glory would be a fitting tribute.” Visit www.foxytravel.com and www.mci- have the absolute latest equipment and diagnos- Menard runs the company with family that coach.com for more information.

Improve the appearance of ordinary buses – any style, any length!

Phone: 517-750-1177 Toll Free: 1-877-443-2838 Fax: 517-750-1807

P.O. Box 405, Spring Arbor, Michigan 49283 www.trolleyillusions.com [email protected]

Inquiries Welcome!

© 1998 Stan Mitts Page 40 BUSLINE November/December 2013 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 41

ABC Companies New Jersey full service technical, mechanical, retrofitting, 1506 30th Street, N.W. ABC Companies collision and refurbishment services including Faribault, MN 55021 USA Hudson Service paint and body work, wheelchair retrofits, 800-222-2875, 507-334-1871 Mike DeMayo, Operations Manager electrical upgrades, and engine and transmis- Fax: 507-334-0246 415 Tonnele Avenue sion rebuild and replacement. E-Mail: [email protected] Jersey City, NJ 07306 ABC Parts, along with affiliates Muncie Website: www.abc-companies.com (201) 795-3113 Transit Supply and Baker Transit Parts, pro- Company Officers: Clancy Cornell, vide customers with an expansive selection of Chairman of the Board Emeritus; Dane Indiana high-quality OEM, aftermarket and private Cornell, CEO & Chairman; Tim Wayland, ABC Companies label components for most popular coach, President & Chief Commercial Officer; Tom Lee Loper, Senior Vice President transit and heavy-equipment models. With DeMatteo, Senior Vice President and General Nappanee Refurbishment Center stocked parts inventory at eight strategically Counsel/Secretary; Brenda Borwege, Senior 504 South Oakland Avenue placed locations, including key distribution Vice President – Strategic Accounts/ Nappanee, IN 46550 centers in Southern California, Indiana, and Marketing; Dan Axelson, Chief Financial (574) 773-4277 Florida, ABC’s trained parts professionals can Officer; Roman Cornell, Senior Vice quickly and efficiently locate or source parts President – Eastern Region; Clint Guth, Minnesota every day. Senior Vice President – Western Region; and, ABC Companies Online ordering is available 24/7 with Ashley Cornell, Vice President Greg Dotseth, Operations Manager everyday 2 percent savings on complete parts 1506 30th Street, N.W. inventory. 13 ABC Locations – Maintenance And Repair Faribault, MN 55021 Facilities: (507) 334-1871 BRC Coach & Transit California (formerly Big Rig Collision) ABC Companies Texas Locations in: Calgary, AB, Wes Lefler, Operations Manager ABC Companies and Las Vegas, NV 1485 Dale Way Mark Santoyo, Operations Manager 403-243-7400, 702-632-2847 Costa Mesa, CA 92626 1702 South Great Southwest Parkway Fax: 403-243-7407 (714) 444-5888 Grand Prairie, TX 75051 Website: www.brccoachandtransit.com (972) 206-1110 Services: BRC Coach & Transit is a premier Florida collision repair and refurbishment facility for ABC Companies Services: ABC Companies’ strategic vehicle- motorcoaches and transit buses in North Ed Harmon, Director of Operations care network spans North America and offers America. BRC is a one-stop shop for collision 17469 West Colonial Drive solutions to preserve equipment value and repair, frame straightening, mechanical serv- Winter Garden, FL 34787 keep fleets running at peak performance. ices, custom graphics, refinishing and fire (407) 656-7977 Dedicated customer service professionals, restoration on all makes of motorcoaches. The OEM spec experts, fleet maintenance special- company offers pick-up and delivery any- New Jersey ists, factory-trained technicians and ASE-cer- where in North America and guarantees on- ABC Companies tified mechanics deliver reliable, efficient, and time quality repairs with a “no hassle” lifetime Bob Hornung, Operations Manager professional vehicle care services from key warranty. BRC has over 100,000 square feet 1494 Federal Street metro areas throughout North America. of state-of-the-art facilities with three 60-foot Camden, NJ 08105 With over 280,000 square feet of service commercial paint booths and a 175 ton, 70- (856) 966-1500 and collision facilities nationwide, ABC offers foot frame straightening machine. 12

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Budget Truck and Auto, Inc. E-Mail: [email protected] Jim’s Truck and Trailer/Coachwerks 2027 W. Avalon Road Website: www.coachcrafters.com 1269 Breezy Lane Janesville, WI 53546 USA Services: Repair and restoration of public and Winona, MN 55987 USA 603-756-0361 private buses and coaches for over two 800-264-1294 Fax: 507-452-2701 Fax: 603-756-0136 decades. DBE Certified. 12 Website: Website: www.budgettruckandauto.com www.jimstruckandtrailercoachwerks.com Services: Budget Truck and Auto is a family Complete Coach Works Services: Since 1971, Jim’s Truck & Trailer owned and operated business. Its 40,000- 1863 Service Court Coachwerks has set the standard for excel- square-foot facility consists of three paint Riverside, CA 92507 USA lence in the repair and refurbishing of charter booths that measure over 65-feet long, and 951-684-8595 coaches, buses, city transits, and all kinds of one of the largest frame machines in the coun- Fax: 951-684-2088 trucks. Its ASE certified technicians specialize try. It is committed to producing the highest E-Mail: [email protected] in total refurbishing, frame repairs, align- quality collision repairs along with the most Website: www.completecoach.com ments, suspension work, paint and graphics, impeccable customer service available in the Services: For over 25 years, Complete Coach brakes, A/C repair, fire restoration, wheelchair collision repair industry. The company’s goal Works has served the industry as a One Stop lift repairs and installations, electrical, sand is to exceed expectations in every way. It Transportation Solution Provider. The com- blasting, collision repairs, warranty repairs, strives to accomplish this through a profes- pany has provided peace of mind to thou- D.O.T. inspections, and more. sional, well-trained, motivated team of sands of customers by being their one stop With 61,000 square feet of shop space situ- employees and over 40 years of experience. shop. Whether rail or bus, shuttle or trolley, ated on 6 secured acres, the company has the Don’t forget to check the company out on the Complete Coach Works provides collision facilities, skills, and experience to handle Web and Facebook. Product offerings include: repair, complete rehab and remanufacturing, most any repair needed. Jim’s Truck & Trailer free estimates, collision repair, custom paint- drive train repowers, alternative fuel and Coachwerks is an authorized warranty repair ing, custom graphics, bus wraps, frame hybrid conversions and wheelchair lift retro- center for scores of major component manu- straightening, Ricon lift dealer installer, certi- fits. facturers, works with all major insurance fied welding, and free loaner cars. 13 When it comes to green technology, CCW’s companies and has nationwide towing avail- expertise spans multiple transportation modes. able. 12 CoachCrafters, Inc. From buses to utility and dump trucks, from 27530 Co. Rd. 561 waste disposal to off-road equipment, CCW Motor Coach Industries Tavares, FL 32778 USA has successfully converted vehicles to run on Builds the MCI J4500, D-Series, Commuter 352-742-8111 CNG, LNG, LPG, and hybrid propulsion sys- Coach models; and distributor of EvoBus Fax: 352-742-7311 tems. 11 GmbH for Setra Buses and Setra Parts in the

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United States and Canada. [email protected] Toll Free Fax: 1-800-939-0133 Parts 200 E. Oakton St. 520 North Spring Street Fax: 418-658-1723 Des Plaines, IL 60018 USA Loudonville, OH 44842 Director Of Operations: Philippe Flebus 800-428-7626, 847-285-2000 877-754-4404 E-Mail: [email protected] Fax: 847-285-2013 Fax: 419-490-2115 Web: www.prevostcar.com E-Mail: [email protected] MCI Website: www.mcicoach.com Services: Reliability Driven, MCI is a leading Prevost U.S. Parts Customer Service Setra Website: www.setra-coaches.com manufacturer of intercity coaches in North 2200 Point Blvd. Suite 100 America, building the MCI J4500 and D-Series Elgin, IL 60123 MCI Sales And Service Centers coach. MCI also distributes the Setra S 417 and Toll Free: 1 800 799-9938 Administration Patrick McGuire, director of Operations MCI Setra S 407 coaches and Setra parts in the Toll Free: 1 800 621-5519 Coach Parts Service Centers, United States and Canada. Conveniently locat- Toll Free: 1 877 999-8808 Transit Parts [email protected] ed, MCI Service Centers offer preventative Phone: (847) 844-7680 maintenance to troubleshooting, retrofits, Toll Free Fax: 1 877 999-8809 Illinois repair and collision work to strict OEM stan- Fax: (847) 844-6955 Mark Heldt, Service Manager dards, using OEM parts and OEM-trained tech- Branch Manager: Joe Ward [email protected] nicians who have access to all original MCI E-Mail: [email protected] 200 E. Oakton St. and Setra coach model specifications. Under Web: www.prevostcar.com Des Plaines, IL 60016 USA ReliaDrive, MCI Service Centers promise (866) MCICOACH (624-2622) same-day diagnostics, an accurate estimate and Prevost Parts & Service Centers Fax: 847-299-6773 a fixed-right-the-first-time guarantee on MCI California and Setra coaches. 3384 De Forest Circle Florida MCI also offers an extensive aftermarket Mira Loma, CA 91752 Miguel Laro, Service Manager parts inventory and emergency roadside assis- Toll Free: 1 800 421-9958 [email protected] tance managed in-house by MCI professionals Phone: (951) 360-2550 1155 Elboc Way by calling 800-241-2947. MCI offers training Fax: (951) 360-2560 Administration Winter Garden, FL 34787 for customers’ mechanics and drivers at its Fax: (951) 360-2565 Parts 800-390-0287 National Training Center in Louisville, KY, Branch Manager: Tim Willmuth Fax: 407-246-1417 and webinar sessions on a variety of topics E-Mail: [email protected] important to operators. All past webinars are Web: www.prevostcar.com New Jersey archived at www.mcicoach.com/webinar. 13 Randy Imbrogno, Service Manager Tennessee [email protected] Prevost 800 South Cartwright Street 14 Harmon Drive Prevost Canadian Parts Goodlettsville, TN 37072 Blackwood, NJ 08012 USA Customer Service Toll Free: 1 877 299-8881 800-262-1287 2955-A Watt Street Phone: (615) 299-8881 Fax: 856-232-7830 Quebec, QC G1X 3W1 Canada Fax: (615) 299-8816 Administration Toll Free: 800-463-8876 Branch Manager: Rose Baker Texas 418-654-0174 Admin., E-Mail: [email protected] Robert Kirby, Service Manager 418-653-0948 Parts Web: www.prevostcar.com [email protected] 9787 Clifford Drive Dallas, TX 75220 USA www.budgettruckandauto.com 800-248-4942 Fax: 214-366-5901

California Thomas Hoskins, Service Manager [email protected] 10850 Portal Drive Los Alamitos, CA 90720 USA 800-777-4101 Fax: 714-484-4811 Painting

Canada Ricon Lifts Marc-Andre Quellet, Service Manager Fabrication [email protected] 1400 Barre Street Vinyl Graphics Montreal, QC H3C 1N4 Canada Collision Repair 800-663-3328 Fax: 514-938-5142 Certified Welding

Ohio Frame Straightening MCI Major Repair Center :$YDORQ5G‡-DQHVYLOOH:, Ron Miller, Service Manager 3+21(  ‡)$;  72//)5((   November/December 2013 BUSLINE Page 43 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 44

Florida Texas - Houston Alberta 6931 Business Park Blvd. N. 10155 Windfern Road 292 MacDonald Crescent Jacksonville, FL 32256 Houston, TX 77064 Fort McMurray, Alberta T9H 4B6 Canada Toll Free: 1 800 874-7740 Phone: 713-849-8562 Phone: 1-780-792-9526 Phone: (904) 886-4555 Fax: 713-849-8562 Fax: 1-780-743-0983 Fax: (904) 886-0092 Administration Branch Manager: Carl Boulet Service Manager: Christopher Murgatroyd Fax: (904) 886-0093 Parts Service Manager: Theodore Bruning Branch Manager: Cindy Harmon E-Mail: [email protected] Ontario E-Mail: [email protected] Web: www.prevostcar.com 8301 Keele Street Web: www.prevostcar.com Vaughan, ON L4K 1Z6 Canada British Columbia Phone: 1-905-738-0881 New Jersey 11911 No. 5 Road Fax: 1-905-738-0891 201 South Ave. Richmond, BC V7A 4E9 Canada Service Manager: Stephen Farrugia South Plainfield, NJ 07080 Phone: 1-604-940-3306 Toll Free: 1 800 223-0830 Fax: 1-604-940-3384 Services: Prevost is a leading North American Phone: (908) 222-7211 Branch Manager: Dale Paziuk manufacturer of premium seated coaches and Fax: (908) 222-7304 E-Mail: [email protected] conversion coaches for high-end motorhome Branch Manager: Craig Heaton Web: www.prevostcar.com and specialty conversion. Prevost offers OEM E-Mail: [email protected] replacement parts for both coach and transit Web: www.prevostcar.com Quebec buses, and is the exclusive distributor of 850 Chemin Olivier Prevost and Nova Bus certified parts and com- Texas - Dallas Saint-Nicholas, QC G7A 2N1 ponents. 15200 Frye Road Canada The 10 Prevost Parts and Service Centers are Fort Worth, TX 76155-2702 Toll Free: 1-866 -870-2046 strategically located throughout Canada and the Toll Free: 1 866 773-8678 Phone: (418) 831-2046 United States to offer fast, reliable service for Phone: (817) 685-0250 Fax: (418) 831-7432 every make and model of coaches, motorhomes Fax: (817) 685-0460 Service Center Manager: and buses. Prevost offers a complete range of Branch Manager: Carl Boulet Guillaume Charron maintenance services and mechanical repairs, E-Mail: [email protected] E-Mail: [email protected] including a unique removable wheelchair lift Web: www.prevostcar.com Web: www.prevostcar.com retrofit for Prevost coaches. Online ordering is available at www.prevostcar.com. 13

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ABC Companies tive prices and speedy delivery. With distribu- 2955-A, Avenue Watt 1506 30th Street, N.W. tion facilities in Louisvile, KY, and East Quebec, Quebec G1X 3W1 CANADA Faribault, MN 55021 USA Brunswick, NJ, and stock at numerous Toll free phone: 1-800-463-8876 800-222-2871 Service Centers, MCI carries a vast catalog of Phone: 1-418-654-0174 FAX: 507-334-0246 new OEM parts for MCI and Setra as well as Phone: 1-418-653-0948 E-Mail: [email protected] for virtually all make coaches and transit Toll free fax: 1-800-939-0133 Website: www.abc-companies.com buses, along with money-saving remanufac- Fax: 1-418-658-1723 Company Officers: Shaun Huxford, Vice tured parts. Plus, monthly parts specials save Website: https://www.prevostcar.com/con- President of Parts Operations; Hugh customers even more. tent/prevost-parts McElvaney, Director of Parts Sales; Gerard The “Coach Critical” guarantee promises Company Officer: Yanuzzi, Director of Marketing; Joe Gibson, same-day shipping to coach-down customers, Jack Forbes General Manager of Muncie Transit Supply; covering 1,500 operationally critical parts for Vice President - Part Sales Mark Wourms, General Manager of Baker MCI coaches. This includes axles, wind- Fax: 1-321-984-2222 Transit Parts shields, body components, HVAC elements Cell: 1-847-910-1832 Products: ABC Companies brings together an and more. If MCI can’t deliver on its guaran- E-Mail: [email protected] expansive inventory of parts, components and tee, it will credit half the part price, up to Products: The Prevost Online Parts Ordering accessories for every motorcoach and transit $150. And for all customers, most parts can process is advanced and customer-focused. equipment requirement. Covering the United be shipped next-day at ordered by noon EST, As a cornerstone of the Prevost Parts and States and Canada, ABC Parts, Muncie Transit via phone or online at the MCI Online Parts Service Network, Prevost has the capabilities, Supply and Baker Transit Parts offer competitive- Store. the reach, and depth of technical knowledge ly-priced parts for today’s equipment models. Plus, Visit www.mcicoach.com/parts for current to make parts identification, placement of value-priced ABC Select Parts for motorcoaches parts specials and more, call 800-323-1290 in orders, and order shipping and tracking con- as well as ABC pre-owned motorcoach and transit the United States, or 800-665-0155 in venient and easy. Prevost offers same-day parts offer more choice throughout North America. Canada. 13 shipping of stock parts anywhere in the Trained parts professionals can help customers United States and Canada for orders received locate or source virtually any part. 13 Prevost before 2 p.m. Prevost U.S. Parts Prevost also offers 24/7 emergency parts MCI Service Parts Customer Service Center ordering and shipping and 24/7 online parts 7001 Universal Coach Drive Illinois ordering with a special discount. Prevost Louisville, KY 40258 USA 2200 Point Blvd., Suite 100 Parts exclusive computerized parts catalog Service Hours: Monday - Friday / 7:00 a.m. Elgin, IL 60123 USA provides immediate access to all coach to 7:00 p.m. 1-847-844-7680 assemblies, subassemblies, and components. 800-323-1290 Toll free phone: 1-800-799-9938 Admin. The catalog can “explode” any aspect/compo- FAX: 800-525-4569 Toll free phone: 1-800-621-5519 Coach nent of the coach. The system includes all Email: [email protected] Toll free phone: 1-877-999-8808 Transit coaches dating back to the 1980 model year – Products: World-class fill rates, extensive Toll free fax: 1-877-999-8809 down to the “nuts and bolts.” Prevost Parts OEM inventory, value-priced Coach Guard Fax: 1-847-844-6955 and Service Centers use RF barcode technol- parts, value-added kits and expert customer ogy for quick shipment of parts and, with the service: MCI Service Parts has what cus- Prevost Canadian Parts exception of normal wear items, all parts sup- tomers need to make MCI, Setra and other- Customer Service Center plied and installed in a Prevost Parts and maker coaches more reliable, with competi- Quebec City Service Center carry a one-year warranty. 13

November/December 2013 BUSLINE Page 45 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 46

Home of the Best Full-Service Downtown Cincinnati Bus Shelters Travel Plaza in Northern Illinois Get Makeover By ArtWorks Apprentices Featuring… ArtWorks, a Cincinnati non-profit organization that employs and trains local youth to create art and community impact, partnered with Metro and the Public Library of Cincinnati and Hamilton County last summer to transform 24 shelters into colorful public art featuring popular books. In addition to Willy Wonka, Harry Potter, Dorothy and Toto, “Alice in Wonderland,” “Where the Wild Things Are,” “The Scarlet Letter,” and “The Odyssey” are just a few of the literary characters and works sug- gested by the community that inspired the bus shelter art. BOWMANSDALE Seating for 175, Homestyle Cooking, Daily Specials, ArtWorks lead artist Ryan Little and teaching artist Brandon Parker led 2112 Bumble Bee Hollow Rd. the six youth apprentices between the ages of 14 and 21 in designing the Off Rt. 15 • Mechanicsburg, PA HARRISBURG LEMOYNE NEWPORT Buffet, Soup & Salad Bar, Full Menu, Carry-Out 2929 Paxton St. • 717-561-8050 Rts. 11 and 15 North across from Rt. 322 and Rt. 34, Newport Exit graphic prints for the Cincinnati Metro Art Shelter Project. 717-697-5383 CAMP HILL 4605 Jonestown Rd. Radisson Hotel • 717-761-7992 717-567-9344 Founded in 1996, ArtWorks is an award-winning non-profit organi- (815) 562-5840 4230 Trindle Road • 717-737-3896 717-652-7035 LEBANON PALMYRA zation that empowers and inspires the creative community to transform CARLISLE 7845 Linglestown Rd. 1202 W. Maple St. • 717-273-8691 901 E. Main St. • 717-838-6815 everyday environments through employment, apprenticeships, education, 60 Noble Blvd. in Super Walmart 717-545-8580 757 E. Cumberland St. • 717-273-9023 PINE GROVE community partnerships, and civic engagement. 717-960-9400 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA l-81 , Exit 31 • 717-345-6400 Metro is a tax-supported public service of the Southwest Ohio 608 E. High St. • 717-249-7721 717-564-9320 717-306-6565 RED LION Regional Transit Authority, providing about 17 million rides per year in 1176 Harrisburg Pike • 717-243-7774 4403 N. Front St. • 717-238-1048 LEWISTOWN 897 West Broadway • 717-246-1802 Greater Cincinnati. Learn more at www.go-metro.com. 905 Walnut Bottom Rd. • 717-249-0694 Harrisburg East Mall/Rt. 83 & Paxton St. US 522 & US 22 • 717-248-5255 655 Lombard St., Cape Horn Plaza CEDAR CLIFF 717-561-0703 121 Electric Avenue • 717-248-4447 717-246-7801 Exit 19 off I-83 • Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 LITITZ SCOTLAND Seating for 40, Specialty Sandwiches, 717-737-6404 717 -939-6972 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. • 717-263-7507 Homemade Soup, Fresh Salads & Sides, CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 717-627-4666 SHIPPENSBURG Blue Bunny Ice Cream! 1075 Lincoln Way East • 717-263-4601 Exit 26 off I-81 • 717-652-9123 LITTLESTOWN 333 East King St. • 717-532-7945 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 430 North Queen St. • 717-359-8946 SHREWSBURY (815) 561-9595 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 LYKENS VALLEY Exit 1 off I-83 • 717-235-4663 717-263-2970 Uptown Shopping Center 4660 Rt. 209 • 717-362-8416 SILVER SPRING CLEONA 720 Division St. • 717-236-6226 MANHEIM Rt. 114 and Shadow Oak Dr. Designated Bus Parking and 493 W. Penn Avenue • 717-272-5677 Harrisburg Airport • 717-948-3900 711 Lancaster Rd., Rt. 72 Mechanicsburg, PA • 717-697-3460 COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-664-4944 SPRINGETTSBURY Pull-Thru Fueling Island 1788 Columbia Ave., off Rt. 30 717 -561-0445 MECHANICSBURG Hallam Exit off Rt. 30, Rt. 462 717-684-7048 HERSHEY Wesley Dr. Exit, Rt. 15 717-757-9655 Bus Drivers & Tour DILLSBURG Rts. 39 and 322 • 611 E. Main St., 717-761-7525 WAYNESBORO 898 North US Rt. 15 • 717-432-9500 Hummelstown • 717-566-6041 KMart Plaza, 5600 Carlisle Pike 302 East Main St. • 717-762-9201 Guides Eat free! EAST MANCHESTER JONESTOWN 717-766-9675 YOCUMTOWN 4245 North George St. • 717-266-3170 Rt 72 & I-81 • 610-562-8462 6250 Carlisle Pike in Wal-Mart Exit 14A off I-83 • 717-938-5705 ELIZABETHTOWN LANCASTER 717-591-9864 YORK Mini-Mall — 2 Stores 1284 S. Market St. • 717-367-6471 1880 Hempstead Rd. • 717-509-6988 MERCERSBURG 2125 York Crossing Dr & Rt 74 ENOLA Willow Valley Square • 717-464-5119 11924 Buchanan Trial West 717-767-1381 with over 5,000 sq. ft. of shopping! Enola Rd., Exit Rt. 11 1829 Oregon Pike • 717-569-7898 717-328-0111 Exit 4, I-83, 133 Leader Heights Road 15 S. off Rt. 81 • 717-732-4228 1434 Manheim Pike • 717-394-3417 MIDDLETOWN 717-747-9191 EPHRATA Rt. 30 and Centerville Rd. 2270 W. Harrisburg Pike • 717-944-9535 York Galleria Mall • 717-757-3026 ATM,Major Credit Cards accepted. 140 N. Reading Rd.• 717-733-1660 Lancaster, PA • 717-393-9523 MIFFLINTOWN 60 Arsenal Rd. • 717-699-4600 GETTYSBURG 68 East Town Mall, Rt. 30E Rt. 322 and Rt. 35, Mifflintown Exit Exit 6W off I-83 • 717-845-9360 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA • 717-394-8957 717-436-9779 3141 Carlisle Road, Dover I-39 & Hwy 38, Exit 99 717-334-5920 1755 Columbia Ave. MYERSTOWN 717-767-2594 1090 York Rd.• 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 295 West Lincoln Avenue (Rt. 422) 144-158 S. George St. • 717-846-1021 Rochelle, IL GREENCASTLE 717-397-5112 717-866-2278 Rts. 30 & 74 in Wal-Mart Rt. 16 and I-81 • 717-597-2589 575 N. Franklin St., next to McCuskey NEW CUMBERLAND 717-764-8923 HALIFAX High School • 717-394-7938 101 Limekiln Rd. • 717-774-1027 380 Memory Lane • 717-757-2912 OPEN 24 HOURS 3761 Peter's Moutain Rd.• 717-896-2535 2034 Lincoln Hwy East in Wal-Mart NEW HOLLAND Tell us you saw this ad in Busline Magazine, HANOVER 717-390-1099 828 W. Main St. • 717-354-9300 and 1 driver and 1 tour guide will receive a 991 Carlisle St., Rt. 94 • 717-632-7531 King & Water Streets • 717-299-6699 NEW OXFORD FREE MEAL! Please call ahead! 350 Eisenhower Dr.• 717-632-0005 Manor Shopping Center 6040 York Rd., Rts. 30 and 94 Please call ahead to the phone number listed by 1448 Baltimore St. • 717-630-0337 1296 Millersville Pk. • 717-293-5706 717-624-4266 the McDonald’s of your choice. Page 46 BUSLINE November/December 2013 1113Busline.FINAL_Layout 1 11/11/13 3:45 PM Page 47

BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA HARRISBURG LEMOYNE NEWPORT 717-697-5383 2929 Paxton St. • 717-561-8050 Rts. 11 and 15 North across from Rt. 322 and Rt. 34, Newport Exit CAMP HILL 4605 Jonestown Rd. Radisson Hotel • 717-761-7992 717-567-9344 4230 Trindle Road • 717-737-3896 717-652-7035 LEBANON PALMYRA CARLISLE 7845 Linglestown Rd. 1202 W. Maple St. • 717-273-8691 901 E. Main St. • 717-838-6815 60 Noble Blvd. in Super Walmart 717-545-8580 757 E. Cumberland St. • 717-273-9023 PINE GROVE 717-960-9400 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA l-81 , Exit 31 • 717-345-6400 608 E. High St. • 717-249-7721 717-564-9320 717-306-6565 RED LION 1176 Harrisburg Pike • 717-243-7774 4403 N. Front St. • 717-238-1048 LEWISTOWN 897 West Broadway • 717-246-1802 905 Walnut Bottom Rd. • 717-249-0694 Harrisburg East Mall/Rt. 83 & Paxton St. US 522 & US 22 • 717-248-5255 655 Lombard St., Cape Horn Plaza CEDAR CLIFF 717-561-0703 121 Electric Avenue • 717-248-4447 717-246-7801 Exit 19 off I-83 • Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 LITITZ SCOTLAND 717-737-6404 717 -939-6972 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. • 717-263-7507 CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 717-627-4666 SHIPPENSBURG 1075 Lincoln Way East • 717-263-4601 Exit 26 off I-81 • 717-652-9123 LITTLESTOWN 333 East King St. • 717-532-7945 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 430 North Queen St. • 717-359-8946 SHREWSBURY 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 LYKENS VALLEY Exit 1 off I-83 • 717-235-4663 717-263-2970 Uptown Shopping Center 4660 Rt. 209 • 717-362-8416 SILVER SPRING CLEONA 720 Division St. • 717-236-6226 MANHEIM Rt. 114 and Shadow Oak Dr. 493 W. Penn Avenue • 717-272-5677 Harrisburg Airport • 717-948-3900 711 Lancaster Rd., Rt. 72 Mechanicsburg, PA • 717-697-3460 COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-664-4944 SPRINGETTSBURY 1788 Columbia Ave., off Rt. 30 717 -561-0445 MECHANICSBURG Hallam Exit off Rt. 30, Rt. 462 717-684-7048 HERSHEY Wesley Dr. Exit, Rt. 15 717-757-9655 DILLSBURG Rts. 39 and 322 • 611 E. Main St., 717-761-7525 WAYNESBORO 898 North US Rt. 15 • 717-432-9500 Hummelstown • 717-566-6041 KMart Plaza, 5600 Carlisle Pike 302 East Main St. • 717-762-9201 EAST MANCHESTER JONESTOWN 717-766-9675 YOCUMTOWN 4245 North George St. • 717-266-3170 Rt 72 & I-81 • 610-562-8462 6250 Carlisle Pike in Wal-Mart Exit 14A off I-83 • 717-938-5705 ELIZABETHTOWN LANCASTER 717-591-9864 YORK 1284 S. Market St. • 717-367-6471 1880 Hempstead Rd. • 717-509-6988 MERCERSBURG 2125 York Crossing Dr & Rt 74 ENOLA Willow Valley Square • 717-464-5119 11924 Buchanan Trial West 717-767-1381 Enola Rd., Exit Rt. 11 1829 Oregon Pike • 717-569-7898 717-328-0111 Exit 4, I-83, 133 Leader Heights Road 15 S. off Rt. 81 • 717-732-4228 1434 Manheim Pike • 717-394-3417 MIDDLETOWN 717-747-9191 EPHRATA Rt. 30 and Centerville Rd. 2270 W. Harrisburg Pike • 717-944-9535 York Galleria Mall • 717-757-3026 140 N. Reading Rd.• 717-733-1660 Lancaster, PA • 717-393-9523 MIFFLINTOWN 60 Arsenal Rd. • 717-699-4600 GETTYSBURG 68 East Town Mall, Rt. 30E Rt. 322 and Rt. 35, Mifflintown Exit Exit 6W off I-83 • 717-845-9360 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA • 717-394-8957 717-436-9779 3141 Carlisle Road, Dover 717-334-5920 1755 Columbia Ave. MYERSTOWN 717-767-2594 1090 York Rd.• 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 295 West Lincoln Avenue (Rt. 422) 144-158 S. George St. • 717-846-1021 GREENCASTLE 717-397-5112 717-866-2278 Rts. 30 & 74 in Wal-Mart Rt. 16 and I-81 • 717-597-2589 575 N. Franklin St., next to McCuskey NEW CUMBERLAND 717-764-8923 HALIFAX High School • 717-394-7938 101 Limekiln Rd. • 717-774-1027 380 Memory Lane • 717-757-2912 3761 Peter's Moutain Rd.• 717-896-2535 2034 Lincoln Hwy East in Wal-Mart NEW HOLLAND Tell us you saw this ad in Busline Magazine, HANOVER 717-390-1099 828 W. Main St. • 717-354-9300 and 1 driver and 1 tour guide will receive a 991 Carlisle St., Rt. 94 • 717-632-7531 King & Water Streets • 717-299-6699 NEW OXFORD FREE MEAL! 350 Eisenhower Dr.• 717-632-0005 Manor Shopping Center 6040 York Rd., Rts. 30 and 94 Please call ahead to the phone number listed by 1448 Baltimore St. • 717-630-0337 1296 Millersville Pk. • 717-293-5706 717-624-4266 the McDonald’s of your choice. 1113Busline.FINAL_Layout 1 11/11/13 3:46 PM Page 48

Even for the safest operators, accidents are part of the motorcoach business. But recovering from a collision shouldn’t

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Please contact your Prevost Regional Service Manager for more information. USA 1-877-773-8678 CANADA 418-883-3391 www.prevostcar.com The ultimate class.

PRE017-11_ServiceAd-121511_BusLine.indd 1 12/21/11 11:23 AM