Children’s Services
Statement of Purpose and Function Children’s Residential Home The Barns
PUBLICATION SCHEDULE NUMBER: CSF4727
PUBLICATION DATE: January 2012 ISSUE NO: 4
AUTHORISING OFFICER: Jenny Coles Director of Safeguarding and Specialist Services.
AUTHORISING OFFICER’S SIGNATURE:
AUTHOR OF PUBLICATION: Lynn Knowles
POST: Head of Children’s Residential Homes Debbie Mitchell Registered Manager UNIT: Children Looked After
REVIEW DATE: January 2013
TARGET AUDIENCE: CS department staff, Designated Teachers for Children looked after and Corporate Parenting Panel, Ofsted and families
PUBLISHED BY Children’s Services
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CONTENTS
No Description Page(s)
1. Introduction – Aims & Objectives 4
2. Facilities & Services 6
3. Registered Provider 10
4. Qualification & Experience 10
5. Details of Staff 10
6. Staffing 13
7. Organisation Structure 14
8. Definition of Client Group 15
9. Admissions Criteria/Referral Process 15
10. Number of Young People Looked After 17
11. Philosophy 17
12. Arrangements for the Promotion of Health 18
13. Education 19
14. Promoting Children’s Participation 21
15. Young Person’s Involvement 21
16. Positive Approaches to Care 21
17. Arrangements for the Protection of Children 24
18. Absconding, Unauthorised Absence, Missing Children 24
19. Electronic Surveillance 25
20. Fire and Emergency Precautions 25
21. Religious Observance 26
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22. Arrangements for Contact with Parents, Relatives and 26 Friends
23. Arrangements for Dealing with Complaints 27
24. Arrangements for Reviews/Placement Plans etc 28
25. Accommodation 30
26. Details of any specific therapeutic techniques 30
27. Anti-Discriminatory Practice 30
Appendix 1 Organisation Structure 31
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1. Introduction – Aims & Objectives
The Children’s Residential Care Service provides residential care for children who are Looked After by Hertfordshire County Council. It is an integral part of Children’s Sevices and is placed within Safeguarding and Specialist Services and is managed by the Head of Children’s Residential Homes and the Manager for Disabled Children’s services where applicable.
Introduction
There are 8 homes, which make up the residential child care service, with consistent policies and procedures. Each home has a distinct client group and role and some homes in addition to the core function offer complimentary services such as support and outreach.
The Residential Service comprises:
• The Barns, Baldock – Medium to long term home for adolescents. • The Oaks, Stevenage – Medium to long term home for adolescents • Datchworth,–Short term residential support and outreach for children. • Ripon Road, Stevenage – Long term home for disabled children. • Six Hills Way, Stevenage - Medium to long term home for adolescents. • Wilbury Road, Letchworth – Short breaks for disabled children. • Woodland View, St Albans – Medium to long term home for adolescents. • The Lakes, Welwyn Garden City - Adolescent Resource Centre – Short term residential support and outreach for adolescents.
Aims
The overall aim of the service is to provide care of the highest quality which allows children to feel safe and nurtured. The Residential Service sets its aims and objectives with reference to Governmental Legislation and Guidance, Hertfordshire County Council’s Policies and Procedures, The Children services Plan, CS Looked After Strategy, and other relevant documents and guidance’s.
The service aims to meet the five outcomes for children: being healthy, staying safe, enjoying and achieving, making a positive contribution, and achieving economic wellbeing by;
Providing children with a positive home environment that creates security, has clear boundaries and structures and encourages growth and belief in themselves to help them achieve their full potential with regard to personal, social, educational and health development.
1. Providing a consistent approach and giving opportunities for play, leisure activities and positive new experiences using wherever possible local resources.
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2. Providing support for children to understand their past and the impact it has had on them enabling them to make full use of their current opportunities and preparing them for their future. Involving children wherever possible in the decisions concerning their day to day life and giving them opportunities to contribute to their long term plans. 3. Offering planned care that meets individual needs. 4. Assisting children in understanding their feelings and behaviour and coping with the consequences of their actions. 5. Encouraging children to gain and maintain a positive image of themselves and their heritage by respecting and valuing their religion, culture, ethnicity, language, gender, sexuality and disabilities. 6. Promoting a positive attitude towards education, training and employment. 7. Ensuring that children are protected from harm and are kept safe. 8. Providing children with good role models in order to assist them in forming secure positive attachments and build positive relationships.
Objectives
The service aims will be met by
i. a) Providing a safe, secure, well maintained home with appropriate furnishings and decoration. b) Ensuring staff meet at all times the child’s need for security, affection, dignity, privacy, respect and stimulation. c) Providing children with single rooms which lock and operating a ‘knock and wait’ policy.
ii. a) Staff promoting participation in appropriate groups, clubs and activities making use of local and community resources wherever possible. b) Each child having the encouragement and opportunity to pursue suitable hobbies and interests.
iii. a) Expecting staff to listen and talk to children to help them try to make sense of their history and experiences. b) Staff working to and promoting daily structures and routines for all children in line with their care plans.
iv. a) Giving each child the opportunity to request an advocate and to have access to support organisations such as ChildLine. b) Ensuring that each child has access to information about HCC’s complaints procedure. c) Holding weekly children’s meetings which give them space to voice their views and for staff to give them information. d) Wherever possible giving children and their families encouragement to contribute and support the individual internal support plan.
v. a) Writing an internal support plan on admission which will be reviewed regularly and always within 12 weeks.
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b) Giving children a copy of their internal support plan and any other relevant documents.
vi. a) Staff using a range of behaviour management techniques and strategies in line with the child’s internal and CLA care plans.
vii. a) Ensuring that all care plans give consideration to the child’s need for community links, recreational, medical, educational, family, cultural, racial, sexual orientation and religious needs.
viii. a) Staff promoting, encouraging and supporting children to attend education and training opportunities. b) Staff attending all relevant meetings including Personal Education plan meetings, SEN reviews and pupil progress reviews as well as communicating regularly with the school and liaising with the Advisory teacher. c) Staff attending school performances and assemblies.
ix. a) Staff working within all policies and procedures especially those covering safeguarding, bullying and keeping safe. b) Promoting a culture where staff can identify and progress opportunities for improvement and change within current policies and procedures. c) Ensuring that all relevant pre-employment checks are completed and all efforts are made to ensure the safe recruitment of staff. d) Promoting and supporting the use of Responsible Reporting Procedures. e) Ensuring good recording, reporting, monitoring and audit procedures are in place.
x. a) Expecting staff to act as ‘good parents’. b) Having a firm commitment to staff support and training. c) Ensuring that all staff have supervision and appraisals in line with HCC’s Performance, Management and Development Policy.
2. Facilities and Services
The Registered Manager of The Barns is directly accountable to the Head of Residential Homes, based at:
Children Services The Lakes Adolescent Resource Centre Lemsford Lane Welwyn Garden City Herts AL8 6YW
When all seven young people are in residence there will always be a minimum of 3 staff on a late shift and 2 on an early shift.
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There will always be a minimum of two staff on duty in the building through the night. These are staff who sleep in. Arrangements can be made to provide a waking night if this is appropriate.
Waking night staff are usually employed between the hours of 10.00 pm and 8.00 am. An earlier start time and later finish time can be negotiated depending on the requirements of the Home at the time. Currently The Barns does not employ waking night staff.
The Registered Manager or the Head of Care provide an on-call service to the Home on a rota basis outside office hours. The Hertfordshire County Council Emergency Duty Team are also available outside office hours.
It will be the responsibility of the Registered Manager to maintain the most appropriate staff presence within the service as a whole. Staff allocated to particular responsibilities will be expected to work flexibly.
Transport
The Barns has two cars, one of which is a seven seater. However, the staffing levels make it impossible to respond to all requests to transport a young person. All effort is made to prioritise medical and educational appointments. Young people and staff are encouraged to utilise public transport where practical.
Professional Services Available in the Community
• Child and Family Clinic (Psychotherapy). • Medical (dietician, Community Doctor, specialist resources eg drug projects). • CLA Nurse. • Family Placement Teams. • Advisory Teacher/Tutors. • Youth and Community. • Independent visitors. • Child and Adolescent Mental Health Service. • Interpreters. • Advocacy Service (Voice). • Community Police Team. • Adolescent Drug and Alcohol Service for Hertfordshire.
Services Offered at the Barns
Our objective is to develop the physical, psychological and emotional well being of the children we look after.
We have a thorough Quality System, work/practice to a set of clear policies of which the ethos, values and aims are common to all Hertfordshire Residential Homes. The Barns is located in Baldock and has a range of facilities either in the town itself or within the neighbouring towns of Hitchin, Letchworth or
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Stevenage. We are on a main bus route and Baldock has a very good railway service link.
The home is set within a large garden that has outside facilities where the young people can play football, netball and basket ball etc and in addition has a dining/BBQ area. The home consists of a sitting room, dining room, kitchen, young people’s kitchenette, telephone room, a staff office, an industrial laundry room and facilities for young people to do laundry. The home consists of seven bedrooms which all have en suite toilets and showers, two sleeping in rooms and two main bathrooms. The home has full accessibility for disabled users and in addition a lift and a disabled toilet. Also contained within the building is a specific area where the Managers, Head of Care and Office managers are located which includes a team kitchenette.
The home also has a separate building which consists of four rooms, education activities room, family meeting room, professionals/team meeting room and a disabled toilet/shower room.
We promote the wellbeing of young people by providing assessment and care through a whole range of intensive, quality services modelled on the ethos of empowerment and delivered by a motivated, skilled and supported staff team. Our response to the young people’s requirements reflects sensitivity and a commitment to meeting their needs holistically. Living at The Barns provides young people with the care and control to which they are entitled, offering opportunities to relate to adults who are able to demonstrate emotional commitment combined with professional integrity and safe boundaries to behaviour. Staff and young people are encouraged to consider their own potential which then creates an open environment in which learning and developing occurs.
In order to facilitate this we offer help in working/dealing with the following areas:
• Support and help in following cultural and religious choices. • Benefits of education and promoting health. • Life and social skills. • Self-care/personal safety. • Loss and bereavement. • Identity/self-esteem. • Anger management. • Self responsibility, independence and training skills. • Relationships. • Maintaining family links. • Group living. • Inappropriate sexual behaviour. • Safe and appropriate expression of feelings.
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The following systems are in place to achieve this:
• Support plans. • Link working. • Good primary care. • Appropriate role models. • Life story work. • Group work. • Individual work. • Recreational activities, diversion work, crafts. • Weekly residents meetings. • Joint work with families and/or relevant persons/organisation. • Clear and factual information on health and education issues.
Daily Routines
The home will keep a daily record of what happens. This records all resident. This records behaviour, work plans, visits, feelings, emotions, progress at school or work relationships. The aim of the record is to formulate the patterns of behaviour of each young person, identifying useful and helpful strategies for working with that young person both in the here and now and in the future. The daily records form the basis of regular and Statutory Reviews, providing documented information.
Handovers
At the end of each shift, staff going off duty will hand over to staff coming on duty. This will involve discussing the last 24 hours and any significant events, discussing each young person’s current situation, checking diaries for appointments for staff and young people and to plan for the next shift. It records the responsibilities of the team members for that shift. These plans are recorded on a Shift Planner. All shift plans are archived monthly.
Reference: Residential Child Care, Standards, Policies and Procedures, CSF3786 Care Practice 1.
Link working
All young people will have an allocated Child Care Worker who acts as a Link worker. Their work is then overseen by an Assistant Manager/Shift Leader to ensure that all prospects of the young person’s care is monitored, reviewed and evaluated. The Link worker is responsible for all matters such as contact, cultural, religious; health and education are given the highest priority. The Link worker will meet with the young person weekly and will record all link sessions ensuring that the Social Worker receives these documents monthly. It is expected that a two way process of verbal communication takes place weekly. The focus of linkwork is to ensure that the young person receives all information about their care and that they maintain a positive image of themselves. The production and update of the child’s Support plan is the responsibility of the Link worker with the Head of Care Practice being
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available for support and guidance. The Support plan is drawn up in conjunction with the Departmental care plan.
Reference: Residential Child Care Standards, Policies and Procedures, CSF3786 Care Planning 5
3. Registered Provider and Responsible Individual
Hertfordshire County Council’s elected members are the Registered Provider and have appointed Lynn Knowles, Head of Children’s Homes, as the Responsible Individual acting on their behalf to ensure that the home meets the required standards of care.
The contact address is:
Children’s Services The Lakes Adolescent Resource Centre Lemsford Lane Welwyn Garden City Herts AL8 6YW
Registered Manager
Deborah Mitchell is the Registered Manager of The Barns.
The contact address is:
The Barns Weston Way Baldock Herts SG7 6ER
4. Qualifications and Experience
The manager, Deborah Mitchell has over 20 years experience within Residential Care and holds the Degree in Social work qualification and NVQ Level 4, and 5 in management. Deborah has worked for Hertfordshire County Council since December 1999.
5. Details of Staff
The Barns will be supported by a team of 16.24 whole time equivalent and care staff and 3 support staff posts. The team holds a wide range of experiences and qualifications and are actively encouraged to participate in further training. A large proportion of staff have now completed the NVQ level three in Working with Children and Young People or equivalent. Staff are supported by Herts CC Performance and Management Development
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Scheme. The staff team is mixed in relation to age, gender, religion and culture.
Number of Care staff in total is 14.5
Number of Support staff in total is 4 (1 post is Job Shared)
Head of Care – Qualifications and Experience
Angie Conachan is the Head of Care Practice. She has over 20 years experience in childcare and holds the NVQ level 4 and 5 in Management. The Head of Care has relevant experience in Childcare and holds in depth knowledge of relevant childcare legislation, procedures and responsibilities.
Assistant Managers – Qualifications and Experience
There are three Assistant Managers who hold a minimum of a NVQ level 3 in Caring for Children and Young People or equivalent qualification. Assistant Managers have relevant experience in residential childcare, with knowledge of relevant childcare legislation, procedures and responsibilities.
Jan Wilkinson (F/T) – Has been in post since 2010 as an Assistant manager and prior to this worked as a Child Care Worker. Jan is an experienced worker and holds a NVQ level 3 in caring for Children and Young People and has attended a wide range of training courses relevant to working with children and young people.
Wendy Reilly (F/T) – Has been in post since 2006 and has many years experience as a child care worker.
The 3rd Assistant manager post is currently vacant.
Shift Leaders – Qualifications and Experience
There are 2. Shift Leaders who hold a minimum of a NVQ level 3 in Caring for Children and Young People or equivalent qualification.
Sarah Hair – Has been in post since 2006 as a shift leader and has many years experience of working with children and young people and children with disabilities. Sarah has a NVQ level 3 and NVQ 4 in Caring for Children and Young People.
Christine Crone (P/T) – Chris has been in post since 2001, she has many years working within residential care. Chris holds NVQ level 3 in Caring for Children and Young People.
Child Care Workers – Qualifications and Experience
There are 8 Whole time equivalent Residential Child Care Workers in The Barns, who hold or who are working towards a minimum of a NVQ level 3 in
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Caring for Children and Young People or equivalent qualification. Child Care Workers have life and / or work experience of young people experiencing difficulties. Some hold previous experience of residential childcare.
Sara Horan – (F/T) - Sara has been in post since 2001 she holds NVQ level 3 in Caring for Children and Young People. Sara is currently deputising as a shift leader to develop her practice and managerial skills. Sara has attended various training courses to develop her skills within both professional areas.
Camilla Gresham (F/T) – Camillia has been in post since 1994 and has a wealth of expertise of working with children and young people. Camillia has NVQ level 3 in Caring for Children and Young People. Camillia attends a range of training courses relevant to working with children and young people.
Rodney Williams (F/T) – Rodney has been in post since 1996. Rodney has attended a range of training courses relevant to working with children and young people.
Rachael Hunt (F/T) – Rachael has been in post since 2004. Rachael holds the NVQ level 3 in Caring for Children and young People and has attended training courses relevant to working with children and young people.
Fiona Wiggins (F/T) – Fiona has been in post since 1995. Fiona holds the NVQ level 3 in Caring for Children and Young People. Fiona has attended training courses relevant to her role.
Cheryl Harrington (F/T) – Cheryl has been in post since 2007. Cheryl holds NVQ in Health and Social Care. Cheryl has attended a range of training courses relevant to working with children and young people.
Louise Harrow (F/T) – Louise has been in post since 2007. Louise holds NVQ in Health and Social Care. Louise has attended a range of training courses relevant to working with children and young people
Shauna Hegarty (F/T) – Shauna has been in post since 2007. Shauna holds NVQ level 3 in Health and Social Care. Shauna has attended a range of training courses relevant to working with children and young people. Shauna is currently on maternity leave.
Alex Greaves (P/T) – Alex has been in post since 2010. Alex is currently completing the Level 3 diploma in Caring and Young people. Alex has a background of working with children and young people within a restorative approach. Alex has attended a range of training courses relevant to his role.
Support staff – qualifications and experience
There are 2 Office Managers (1 post) Jackie O’Gorman Who has been in post as a Office manager since 2006 and holds NVQ level 3 in Administration prior to this Jackie has a wealth of experience working with different client groups. Stefanie Brennecke has been in post since 2003and has NVQ level 2 in Administration.
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Both Jackie and Stefanie have attended a wide range of training relevant to their role. Their role is to ensure the day to day upkeep of the building and to ensure that the home is always of a high standard of repair and cleanliness. The Office Manager also has responsibility for all secretarial and financial duties within the home.
Cook (Term time) - Georgie Reekie is the cook and has been in post since 2005. Georgie has previous experience of working in schools as a cook.
Domestic Assistant (F/T) – Mei Zou has been employed since 2007. She takes responsibility for maintaining the cleanliness of the building and highlighting maintenance issues.
6. Staffing
Prior to working within The Barns and in accordance to Hertfordshire’s Selection and Recruitment process every member of staff undergoes a Criminal Record Bureau check (CRB). The County Medical Officer also receives confidential health and medical information. Two references are also received and verified prior to commencing active duty. Staff appointed to The Barns are required to conduct themselves in a professional manner at all times.
The Barns recognises that staff are a most valued resource. We aim to build on and develop their existing skills and see this as a vital ingredient in the provision of a quality service. We are also aware that adolescence can be a difficult time for teenagers that may bring individual issues to all young people. As a team we have the experience to respect this while caring and enabling young people to reach their full potential. The staff’s aim is to enable young people to develop all self help skills, self esteem as well as providing a safe place in which young people can live. Providing such quality care does not happen by coincidence, it is achieved by:
1) A comprehensive induction programme for new staff.
2) Individual supervision which takes place once a month. New staff receive one to one supervision at least fortnightly during the first six months and agency staff receive one to one supervision no less frequently than after each eight shifts worked.
3) Weekly staff meetings, including regular consultation meetings with Child and Adolescent Mental Health Service. (This is not always possible during the summer holiday period).
4) Comprehensive training programme (including Children, Schools and Families training, in-house training, external short courses and Care Standards recommendations e.g. Management Training including the following:
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• Anti-discriminatory practice. • Child development/communicating with children. • Keeping Safe. • Child Protection Foundation. • Child abuse/trauma. • Recording skills. • Health and hygiene. • National Vocational Qualification (NVQ). • Sponsorship to the Diploma in Social Work Qualification. • Registered Managerial qualifications.
5) Black and Asian Workers Support Group.
6) Involvement of local Child and Adolescent Mental Health Service team working with the staff team in relation to childcare practice.
7) Access to consultation from the Child and Family Clinic on pieces of direct work and outreach work.
7. Organisation Structure
See Appendix 1
1 x Registered Manager 1 x Head of Care Practice 3 x Assistant Managers 3.5 x Shift Leaders 9 x Child Care Workers 4 x Support Staff
Roles within the Home
Within the Home there are workers who have different titles and functions.
Registered Manager
Deborah Mitchell the Registered Manager has overall responsibility for the running of the Home, which includes decision making about staffing, finances, policy and procedures.
Head of Care Practice
Angie Conachan the Head of Care Practice is responsible for the care practice, planning and development as well as deputising for the Registered Manager. The Head of Care is also responsible for the Assistant Managers’ supervision and appraisal in accordance to Hertfordshire’s Performance Management Development Scheme.
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Assistant Managers/Shift Leaders
These members of staff are responsible for supervising the majority of staff, basic administration, health and safety checks. They ensure that the shifts are planned on a daily basis, that all workers are clear what they will be doing on a particular shift and that all planned visits and appointments are accounted for during the shift period. The Assistant Managers are also responsible for the immediate health and safety of young people, visitors and workers.
Office Manager
Responsible for the general maintenance of the Home as a whole ensuring that they meet with the domestic and catering standards, Environmental Health Standards and Health and Safety Regulations. The Office Manager ensures that the Home’s financial procedures are in accordance to Hertfordshire guidelines and is responsible for informing the Registered Manager of budgetary matters. The Office Manager is also responsible for the supervision of all ancillary staff. Administration roles include typing of correspondence and other office administration.
Child Care Workers
Child Care Workers are responsible for meeting the day-to-day physical, psychological and emotional needs of children and young people. Their work includes individual and group work, maintaining records, and liaising with outside agencies. Workers are rostered to work a shift pattern tailored to the needs of the residents in the Home. Two or three Child Care Workers sleep in each night. Preferably three staff will sleep in.
Support Staff
Domestic staff are responsible for general domestic duties/laundry. The Cook prepares the evening meals for the young people and meals at weekends. All support staff assist the smooth running of The Barns.
8. Definition of Client Group
The Barns is a Residential Home for 7 young people aged up to 18 years old. The young people who live at The Barns have a range of experiences from their past and due to their emotional and behavioural needs are unable to live in a family situation. The Barns offers the young people a period of positive and nurturing care, thus enabling them to begin to understand their past and consider their own potential.
9. Admissions Criteria/Referral Process
Admissions Criteria
Referrals will be accepted for young people of either sex up to the age of 18 who have been assessed as needing the security and support of a longer
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term residential placement. All referrals are considered with regard to the young person’s needs and the needs of the resident group. These referrals will be planned, requests for emergency admissions cannot be considered as in accordance to the Care Standards Act. The overall responsibility and authority in relation to admissions rests with the Registered Manager in liaison with Head of Children’s Residential Homes.
Referral Process
Initial referrals from Children, Schools & Families Social Workers will be made by telephone to the Registered Manager or Head of Care Practice. Following this discussion the Social Worker will then be asked to provide the relevant written information, via the Central Placement Service.
This will include:
• Placement Request Form (CSF4413). • Child Looked After Care Plan. • Placement Information Record. • Children Looked After Assessment and Action Records. • Personal Education Plan. • Initial/Core Assessment.
• Any recent school, psychiatric or medical reports. • On receipt of this information an acknowledgement will be sent to the referring Social Worker/Practice Manager. The Referral Panel will then meet to assess the suitability of admission. This Panel consists of at least two of the following:
• Registered Manager (The Barns). • Head of Care Practice (The Barns). • Assistant Manager. • Child and Adolescent Mental Health Service/LINK if appropriate.
A decision on the appropriateness of the proposed placement will be made within 7 working days of receiving all of the relevant information. If appropriate the admission procedure will commence. If not, the decision will be communicated by telephone to the referrer and confirmed in writing/email within 72 hours stating reasons for the decision.
If admission is granted an appropriate education provision must be in place before the Young Person moves in. This is to ensure the Young Person reaches his/her full potential and gains access to the education they are entitled to.
Pre-Admission
A pre-admission planning meeting will be convened by the Registered Manager and will include members of the Referral Panel, the child and family members, Social Worker, and any other relevant professionals, eg Voice.
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Placement information record will be completed and a Care Plan/Pathway Plan agreed. The following will always be agreed:
• Review date for next meeting. • Contact arrangements with the family and friends. • Visiting arrangements from the Social Worker. • A clear definition of the task required by The Barns. • An agreement of funding for specialist input, if appropriate, (eg extra staff member). • Educational and health arrangements. • Social Worker’s role. • The Barns Linkworker and their role. • Admission date and plan of introduction.
Admission into The Barns
Where possible the Linkworker will visit the young person in their family or current placement and share information about The Barns. They will also receive a handbook outlining basic information about the Home.
An individual and appropriate plan of introduction will be formulated. This could include short visits, joining in a mealtime, overnight stays etc.
On the young person’s first visit to The Barns their Linkworker will be present to introduce them to them the staff and other young people. The Linkworker will also be present on the admission day.
The young people resident at The Barns will be informed of any new admissions at their weekly resident’s meeting.
There should be at least one week between leaving and admissions.
10. Number of Young People Looked After
The Barns can provide care for up to 7 young people at any one time.
11. Philosophy
Our work promotes the five outcomes for children enshrined in the Children Act 2004, the philosophies of the 1989 Children Act, Leaving Care Act 2000, the Care Standards Act 2000, Adoption & Children act 2002 and Hertfordshire Children Services Principles.
This includes:
• To ensure that every young person is listened to and makes informed choices. • To encourage and promote the potential and achievement of all young people. • To ensure that all young people receive the best possible education.
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• To ensure that the young people are treated fairly, with dignity and respect, with an explicit equality of opportunity. • To promote and safeguard the welfare of young people. • To promote working in partnership with families and professionals. • To promote the health, religious and cultural needs with each young person within a model of anti discriminatory practice. • We aim to provide a caring, safe and stable environment. • We will hear what a young person says and where appropriate encourage an Independent Visitor or an advocate from Voice. • We aim to work in an open, honest and accessible manner at all times.
The Barns and Hertfordshire Children & Schools are committed to monitoring its services for all young people in its care. The following inspections ensure that the care on offer does not fall below a best possible standard. The Barns will be inspected by Ofsted. This monitoring is by one unannounced and one announced inspection. Actions are timescaled and monitoring is a crucial element of the Ofsted role.
Hertfordshire completes Regulation 33 Visits on a monthly basis. All of these inspections are linked and ensure that the principles of the Care Standards Act 2001 and 1989 Children Act are given the highest possible priority.
12. Arrangements for the Promotion of Health
Protection and Promotion of Health
If is often found that young people who have had frequent disruption and disturbances in their lives may not have received continuity of health care. Staff play an active role in promoting all aspects of the young person’s health. All young people at The Barns will be encouraged to register with a local GP and meet with our CLA Nurse. Assistance and encouragement are offered with this, along with help with dental and optical care.
Clear and factual information is provided on health care, including areas such as diet, personal hygiene, alcohol, illegal substances and solvents and staff are always available to discuss these issues. Alcohol, illegal substances and solvent abuse are not acceptable at The Barns.
Health care also includes clear, factual information on sexuality, HIV and AIDS, substance use and alcohol where appropriate and/or as requested.
Young people are actively discouraged from smoking and we are a non- smoking environment. Staff give clear messages that smoking is a dangerous habit and offer support and advice to young people who wish to stop smoking.
Medication for all young people will be kept secure and issued by the appropriate staff. It may be possible for older young people to self administer medication. Children over the age of 16 will in general be entrusted with the holding and administration of their medication unless otherwise agreed by the Case Manager/Medical Practitioner and advice will be sought from the
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Children Looked After Community Nurse. A record of all medication held and issued is kept.
The staff at The Barns and working alongside the cook all the young people are encouraged to participate in creating a healthy weekly menu of their choice ensuring there is a balanced and healthy diet.
The staff at The Barns strongly promotes the benefits of undertaking appropriate exercise this will in turn assist in the young people having a positive self image and build on their self esteem.
Reference: Residential Child Care, Standards, Policies and Procedures, CSF3786 Care Planning 3 and CSF3787 The Custody and Administration of Medicines in Children’s Homes.
Children Looked After Community Nurse
We have a Children Looked After Community Nurse available for consultation and training to the staff team. She also meets individually with young people on specific issues or any other health related matters.
There is a health information file, which is available to all staff, which is updated by the CLA Nurse. The CLA Nurse can also complete medical and routine medical procedures where appropriate in line with policy and procedure.
Reference: Residential Child Care, Standards, Policies and Procedures, CSF3787, The Custody and Administration of Medicines in Children’s Homes, CSF3790 Substance Misuse Policy for Children’s Homes in Hertfordshire and CSF3791 Sex Education, Relationship and Sexual Health Policy, Health of Looked After Children: Practice Guidance, June 2003.
13. Education
The education of the young people living at The Barns is given the highest priority as many may have experienced disruption resulting in a lack of achievement and low self-esteem. Hertfordshire has an excellent commitment to the education for all Children Looked after and a Corporate Parenting Officer is available for consultation at:
Children’s Services County Hall Hertford Herts SG13 8DF
Tel: 01992 555926
Staff are committed to the value of education and the activities that surround it, for example, establishing a routine, the need to be organised and punctual.
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Staff aim to present positive views of the need and benefits of statutory education to the young people in their care. They aim to help young people develop their unique individual skills and give them ambition and motivation for their future.
All young people under the age of 16 are legally expected to attend school and staff give special prominence to promoting the benefits of education. All staff support, encourage and assist the young person to ensure full advantage is taken of the educational opportunities available. This applies equally to young people over the statutory school leaving age. All young people attending school have a Personal Education Plan (PEP) agreed by the young person, their parents (if appropriate) the school’s designated teacher for Children Looked After, the Advisory Teacher and The Barns.
Staff work in partnership with parents wherever possible to enable them to retain an interest in their young person’s education and where appropriate, influence a different parenting role. Where it is not possible for parents to fulfill the role of interested, supportive adults, staff attend social events and open evenings. Staff strive to develop and maintain good working relationships with schools and colleges and work in close partnership with Advisory Teachers/Connexions and special projects.
Every encouragement is offered to young people with the ability to pursue higher education. The Leaving Care Act now includes the right for young people to attend education to University level with financial support. An appropriate selection of books and other reading material is available, as are quiet areas for studying.
If young people have no school to attend they will be expected to work with staff on individual planned programmes. This will involve education, sport and other topics of interest to each individual young person. This programme is drawn up with each young person weekly and will take place during school hours. Staff will liaise with education colleagues including the Advisory Teacher to ensure that tailored plans have an educational focus. A plan for individual tutoring will also be discussed with the Advisory Teacher.
Staff acknowledge they have an important role in preparing young people for working life and that gaining employment and/or training may be difficult. Pathway Plans including individual programmes are completed to assist and support young people thus ensuring that the transition to adulthood is a more positive experience.
Staff make rigorous efforts to counter the lack of self-esteem and confidence that young people may experience in this area and give reassurance, assistance and support in each young person’s efforts.
Reference: Residential Child Care, Standards, Policies and Procedures, CSF3786, Care Planning 2 and CSF3616 Residential Child Care Education Policy.
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14. Promoting Children’s Participation
The Barns is located in Baldock, and the surrounding areas such as Letchworth, Hitchin and Stevenage offer a wide range of facilities available for use by the community: youth clubs, local parks, woods, library, cinema, leisure centre, ten pin bowling, swimming pools as well as an activity and resources centre. All young people resident at The Barns will be encouraged by the staff team to use these facilities as we appreciate the importance of community links as well as religious and cultural needs. The Barns actively encourages young people to participate in recreational activities and hobbies, these are clearly defined within individual care and pathway plans.
15. Young Person’s Involvement
Weekly Residents meetings are held and this is the young person’s voice. It is hoped that it will also encourage the young people in gaining identity as part of a group. Each young person is given the opportunity to chair and minute the meeting with staff facilitating if necessary. Staff will also help young people prepare the agenda and ensure that their points and grievances are heard. During this meeting staff will pass on information relevant to the group and listen to and act upon any suggestions forthcoming.
At this meeting the young people are encouraged to voice their views on the running of the home. A priority for this forum is the matter of respect and the promotion of anti-bullying and anti racism.
Ideas about menus, decorating, purchasing etc are also discussed within this forum. The young people are encouraged to challenge aspects of living at The Barns and about their care. Activities, holidays and rewards are regularly discussed and monitored via this forum.
Actions, questions and decisions are then filtered to the staff team via the management and staff meetings. It is vital that responses are within a realistic timescale. It may be necessary that external advice is sought, if this is the case it is imperative that the young people are kept informed on an ongoing basis.
16. Positive Approaches to Care
The Barns aims to reward positive behaviour and personal achievements and to channel unacceptable behaviour appropriately. This approach depends on the relationship between staff and young people. These relationships are funded on trust, honesty, mutual respect and good professional practice.
Young people are encouraged to develop the inner controls/emotions required to achieve self-control and feelings of warmth and self-respect. This is achieved through example, praise, and recognition of all achievements and the offering of positive alternatives. We work on the basis of rewarding good behaviour, and marking achievements rather than extensive use of sanctions.
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The Barns is committed to ensuring that consistent and realistic boundaries are applied throughout practice. Often the young people have experienced a range of inconsistencies and are confused with what expectations are placed upon them. Saying no can raise a lot of emotions for young people but over time and with support young people will begin to see the caring element of saying both yes and no. We are committed to working in an ethos promoting restorative justice principles.
The personal safety of the young people at The Barns is given the highest priority by: -
• Direct work (individual and group e.g.: weekly house meetings and linksessions). • Adherence to the HSCB procedures (Staff at The Barns continually update their knowledge in safeguarding and promoting young peoples safety). • Supervision – close but not intrusive supervision of the young people.
Keep Safe/Holding Techniques
From time to time it is necessary to safely hold a young person to prevent harm, injury or damage to the Home, self or other person. This should not be a frequent occurrence let alone a feature of the control methods employed by The Barns. On other occasions young people may become depressed or experience panic at which time it is acceptable for a worker to hold the young person until they retain composure.
For survivors of sexual abuse or physical abuse, both restraint and holding may be perceived as an extension of their abuse. Staff are encouraged to consider this fact when restraining/holding a young person as often the full history of the person is not known.
The Barns believes that appropriate physical contact is essential for the well being of the young people in our care. All young people have the right to experience safe touch within the context of a nurturing relationship.
It is sometimes helpful to consider matters from the young person’s point of view. By saying no, applying boundaries and by using Keeping Safe Techniques enables a young person to see that they do not have to destroy everything about them. In turn this can increase the sense of security for the young person. When used sensitively and correctly and followed through with appropriate debrief between the young person and residential workers, restraint can enhance confidence in the young person, who then feels that you are able to adequately and safely care for them.
Behaviour Management /Sanctions
It is recognised that some form of sanction may be necessary where there are examples of unacceptable behaviour. They will always be relevant and just. Staff will discuss the behaviour and its consequences with the young person.
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Where possible restorative means would be considered, eg a young person may be required to purchase an item to replace the damaged one.
The Head of Care is responsible for monitoring the sanctions with the staff and young people to ensure they are fair and effective. Sanctions are recorded in line with the requirements of the 1989 Children Act and are available for all auditing and inspection processes. The Registered Manager regularly monitors the behaviour management within the home.
Permitted Sanctions
• Verbal reprimands. • For deliberate destruction of property we may deduct up to 2/3rds of the child’s pocket money per week towards a replacement or repair. • Restrictions or delaying of leisure activities. • Home based activity. • A positive contribution to the group eg household task. • The young person may be asked to leave the group for a short period.
Sanctions not Permitted (See HMSO Children Act 1989 Guidance & Regulation Volume 4 page 17).
• Corporal punishment. • Deprivation of food and drink. • Restriction or refusal of visits/communications. • Requiring a young person to wear distinctive or inappropriate clothing. • The use of or withholding of medication or medical or dental treatment. • The use of accommodation to physically restrict the liberty of any young person. • Intentional deprivation of sleep. • Imposition of fines (except by way of reparation). • Intimate physical searches.
Restorative Practice
Restorative justice is a process used to put things right for “victims” and to ‘help’ offenders take responsibility for what they have done. We use this process at the process to enable all children to hear how it feels to be a victim of offensive behaviour, the aim being that this may prevent them from choosing to be offensive or offend again. It also allows ‘closure’ for the victim. All staff are trained in the use of this process which is hoped will reduce the need for sanctions or holding.
Reference: Residential Child Care, Standards, Policies and Procedures, SF3784, Care and Control in Residential Work with Children and Young People.
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17. Arrangements for the Protection of Children
Child Protection
Young people have an absolute right to protection. The procedural guidance for staff clearly demonstrates the systems required to protect HSCB Procedures are discussed in supervision, team meetings and management meetings. Any issues of child protection are given the highest priority and advice is sought from relevant professionals. The Need to Know Policy is adhered to.
Training will be provided for all staff in the prevention of and recognition of abuse and dealing with disclosures.
Anti-Bullying Policy
We have a commitment to challenging all forms of bullying. We will work with the young person being bullied and the person who has bullied. Risk Assessments will be completed as part of the overall work we are doing with the young people. In certain circumstances, where issues of safety arise it may be necessary to move the person who has bullied. Only in exceptional circumstances where there are no other feasible options would the victim of bullying be moved. All victims and perpetrators of bullying are offered advice and support. We would also proactively involve other agencies such as Young Citizens Project and work alongside the National Curriculum’s strategy on Citizenship.
The Barns have an identified Bullying representative, who continually updates the staff team on all aspects of bullying and ensues that this is discussed in team meetings, resident meetings and individually via linksesions.
Reference: Residential Child Care CSF3683 RCC Guidance on preventing and responding to bullying in childrens residential homes
18. Absconding, Unauthorised Absence, Missing Children
The protocol for Missing Children clearly states that:
When there is an unauthorised absence a search will be made of the Home, garden and surrounding area. Family and friends will be contacted to see if the person's whereabouts is known. The Police are informed in the case of the under 11’s and very vulnerable young people within 30 minutes, otherwise when all searches of the locality are completed a missing persons form is filled in (unless the care plan or risk assessment indicates that this should be done immediately). Parent(s) or other person(s) with parental responsibility will be informed. The Social Worker or Emergency Duty Officer is informed as soon as possible. On the persons return those informed of the absence will be informed as soon as possible. The child’s social worker will be invited to see or speak with the child as soon as possible.
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The expectations of the Home are made clear to young people, and why eg need to know where going, agreed time back, contact numbers with permission and consequences of what will happen if they go missing.
Staff at The Barns are always very proactive in their approaches with young people and expectations are made clear to them e.g. need to know where they are going, agreed time back and it is made clear to the young people that when they are not on the unit they are to be contactable by mobile phone.
On return to the Home the young person will be made to feel welcome. Regardless of time the young person will be provided with a drink and snack.
Reference: Residential Child Care, Standards, Policies and Procedures, CSF3788 Protocol for Children Missing from Residential Care/Foster Care in Hertfordshire.
19. Electronic Surveillance
The Barns has an alarm system to the external doors and the bedroom doors. These are activated at night and at other times as required so the staff on duty are aware if young people leave their room, enter another young person’s room or leave the building. This is a safeguarding mechanism to reduce any possible risk of harm to the young people from each other or from themselves (through sexualised behaviour, bullying or absconding) and maintain building security. The exterior of the building is monitored by a CCTV system to ensure the safety of residents and staff.
20. Fire and Emergency Precautions
Fire drills are held at least once every three months. All the young people are shown the fire procedures when admitted. There are smoke and heat detectors throughout the building.
Staff are instructed in the use of the fire equipment and have regular training. A designated Fire Officer ensures that the fire equipment is inspected weekly. All these inspections and the fire practices are recorded and a monthly report completed.
The close down drill at night involves the removal of all electrical plugs, which do not need to be left in, from sockets. As part of this procedure windows and doors are secured.
Fire Procedures
In the event of a young person discovering a fire or smelling smoke they should:
• Tell a member of staff in order that the alarms can be activated – or activate the alarm.
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• Break the nearest fire call point glass. • Not attempt to fight the fire. • Not attempt to enter any rooms in search of the fire. • Not try to stop to gather up possessions. • Follow staff instructions. • Leave the building by the nearest exit. • Gather at the assembly point or as instructed by staff. • Not attempt to re-enter the building.
All new residents are made aware of these procedures and regular fire drills are held with the expectation that all young people attend.
21. Religious Observance
All staff recognise and respect that religion plays an important part in many people’s lives. The role of the staff will be to ensure that all young people are able to follow the religion of their choice. All necessary efforts are made by staff to ensure that all important aspects of a young person’s religion and culture are met.
If required, staff help young people to make contact with local religious establishments. Positive steps are taken by staff to provide facilities for young people to follow any special requirements of their religion eg special dietary needs, individual prayer areas.
We believe that it is important for young people to have the opportunity to learn about and experience different religions and their beliefs and they will be given the chance to visit places of religion/worship and experience different celebrations and ceremonies.
22. Arrangements for Contact with Parents, Relatives and Friends
Staff recognise the importance of sustaining or creating positive links between young people and their families of origin and friends. Contact arrangements form part of the young person’s care plan and will be negotiated and agreed prior to admission. Parents, relatives and friends are encouraged to visit the Home or for the young person to visit them. The staff can supervise contact if this is part of the care plan. Written guidance is available for staff regarding contact issues.
Staff aim to provide a warm, welcoming environment where young people can meet with their family and friends in private, as appropriate. It is often possible for family or friends to stay for a meal if this is arranged in advance. Contact and links are encouraged through visits, phone calls and letters.
Reference: The Children Act 1989, Guidance and Regulations, Volume 4, Residential Care
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23. Arrangements for Dealing with Complaints
Making a Complaint
Our philosophy and working practice is based on equal opportunity and anti- discriminatory practice. All young people have the right to be treated fairly and with respect and have the right to complain if they feel this is not happening. They also have the right to complain about any other aspect of the service and staff will give advice and help to do this, if required.
However, young people do not have to discuss complaints with staff but can instead contact, by phone or by letter:
Lynn Knowles Head of Residential Homes Children’s Services The Lakes ARC Lemsford Lane Welwyn Garden City AL8 6YW
Tel: 01707 343630
Ofsted Ofsted National Business Unit Piccadilly Store Street Manchester M1 2WD
Tel: 0300 123 1231
Voice 42A Church Street Old Hatfield Hertfordshire AL9 5AW
Tel: 01707 270169
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Children’s Rights Director Roger Morgan Office of the Children’s Rights Director Ofsted Aviation House 125 Kingsway London, WC2B 6SE
Tel: 0800 528 0731
Leaflets explaining how to make a complaint are readily available in the Home. There is a CS complaints procedure which requires that all complaints are responded to within 28 days.
Reference: CSF3384 Have Your Say – Making Comments, Compliments and Complaints, Policy and Procedure – Issued March 2007
Each young person has a leaflet from Voice with a picture of their visiting advocate on it, a description of the service and contact details. They are aware they can contact VOICE to make a complaint at any time. Each young person being Looked After will be given a Young People’s Handbook. This contains information/details about VOICE (e.g. telephone numbers and addresses) Ofsted, the Head of Children’s Residential Homes and ChildLine. There is a private telephone available to young people.
24. Arrangements for Reviews/Placement Plans etc.
Care Plans/Pathway Plans
Although essential information and a basic assessment of needs will be available prior to admission, the first six weeks of any placement will be a settling in period for the young person and an opportunity for these needs to be fully assessed. This will involve working together with the young person’s family, Social Worker, and other professionals to prepare a detailed care plan to meet identified needs.
The support plan is a transparent working document giving all relevant information and details of individual work and strategies for addressing specific behaviour. Each young person receives a copy of their support plan and each member of the care staff will be fully conversant with its content thus ensuring that all work undertaken with the young person is carried out consistently. A care plan update involving the whole staff group and a representative from the local CAMHS is held 12 weekly. This is an opportunity for the team to discuss the young person, review the work being done, highlight any concerns and formulate plans for the next twelve weeks. Each support plan is designed to encourage the young person to look at and be reconciled with their past, give space to enjoy their present and look forward positively to their future. It is the responsibility of the young person’s Linkworker in consultation with the Case Manager and Head of Care Practice
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to co-ordinate all the necessary components and ensure all the work detailed therein is carried out.
The Linkworker will explore with the young person their personal interests to ensure that the young person’s participation in hobbies and recreational, sporting and cultural activities are promoted.
Reference: Residential Child Care, Standards, Policies and Procedures, CSF3786 Care Planning 1.
Planning Meeting
In keeping with the philosophy of the Children Act, The Barns recognises the importance of regular reviewing and planning. To facilitate this we will hold regular Planning Meetings for each young person. This will involve the young person, their family, relevant professionals, Field Social Worker and Linkworker. It is essentially composed of two elements:
(a) Information sharing - this is an opportunity for all individuals involved to give and receive information thus ensuring that everyone is aware of the young person’s current situation regarding short and long term plans. (b) Planning - to gain consensus on short and long term plans and ensure there is agreement as to specific tasks to be undertaken and by whom in order to achieve these.
Statutory Review
A Statutory Review of each young person living at The Barns is held within four weeks of the start of the placement. A second review is held no more than three months into the placement. These timescales are a statutory requirement and should be adhered to and the relevant Area Team is responsible for this arrangement. If however, the need arises to make changes to the young person’s plan; all dates can be brought forward. Any requests for additional reviews from the young person and/or parent will be given serious consideration. The Review process includes consultation with the young person, parents and all other relevant interested parties.
Leaving the Barns
The Barns is committed to ensuring that subsequent placements will best serve the current needs of the young person and that they happen at the appropriate time. Once the decision to move on has been arrived at by means of the Planning/Review process, the following procedures will apply:
• A Planning Meeting will be called to work out a Leaving Plan which is dependent on the individual needs of the young person. This will work closely with the Pathway Plan. • The CLA teams will be aware and will be working in conjunction with The Barns. They will also be invited to every 15+ review.
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• The plan will be closely monitored, and the needs of the young person considered at all times. It will take into account education, training, employment, accommodation, finance, benefits, health, networks, and leisure, where to seek help, disability, religion, race, language and culture. • The staff will endeavour to make the move as positive as possible for the young person and help them through any anxieties they may have. • All information will be up to date and handed over to the relevant party. • All practical tasks involved in the process will be completed. • Each young person will have time where they are able to say their goodbyes. • Where appropriate The Barns will, for a period of time, remain in contact with any young person who leaves. This includes planned outreach work and support. • As good practice if a young person leaves The Barns in an unplanned manner then a disruption meeting will be called. This will identify causes and give all professionals the opportunity to learn from these incidents and to enable all professionals involved to address areas of practice.
25. Accommodation
The Barns consists of one main House and a School Room.
26. Details of any Therapeutic Techniques
Staff at The Barns work within a therapeutic environment which is based on a range of social work and psychological models, most specifically cognitive, behavioural and psychodynamic theories. Staff are supported in this work by regular consultations from the local Child and Mental Health Service and by ongoing supervision and training in accordance with HCC Performance Management & Development.
27. Anti-Discriminatory Practice
We believe that all people living, working and visiting The Barns should be treated equally and with respect. To ensure individual needs are met we plan carefully for each young person’s day to day care. Young people are involved in menu planning, food shopping and have an input into the living environment (eg choosing bedroom decor and furniture for the home). We believe in working in an open and honest way with all young people. The Barns promotes anti-discriminatory practice throughout its working and care for the young people and staff team.
Reference: CSF3683 Residential Child Care Anti-Bullying Policy, Hertfordshire Safeguarding Children Board Child Protection Procedures and Need to Know Policy
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Appendix 1
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