US 20120052857A1 (19) United States (12) Patent Application Publication (10) Pub. No.: US 2012/0052857 A1 Kumar et al. (43) Pub. Date: Mar. 1, 2012

(54) SYSTEM AND METHOD FOR REPORTING Publication Classi?cation LOSS OF BROADBAND CONNECTIVITY (51) Int. Cl. H04W 24/00 (2009.01) (75) Inventors: Shiv Kumar, Marlboro, NJ (US); H04W 4/12 (2009.01) Paritosh Bajpay, Edison, NJ (US); (52) U.S. Cl...... 455/424; 455/466 Jackson Liu, Middletown, NJ (US); Narendra Ravi, Howell, NJ (US) (57) ABSTRACT The subject disclosure provides a system and methods for a (73) Assignee: AT&T INTELLECTUAL central network monitoring authority to be automatically PROPERTY I, L.P., Reno, NV alerted upon loss of broadband connectivity at a residential gateway. In connection with detecting a connectivity loss in a (Us) residential gateway, traceable alert data is created, a mobile device is located within range of an associated femto cell, the (21) Appl. No.: 12/868,206 traceable alert data is provided to the mobile device; and the mobile device is then employed to transmit the traceable alert (22) Filed: Aug. 25, 2010 data to a central network monitoring authority. Patent Application Publication Mar. 1, 2012 Sheet 1 0f 10 US 2012/0052857 A1 Patent Application Publication Mar. 1, 2012 Sheet 2 0f 10 US 2012/0052857 A1 Patent Application Publication Mar. 1, 2012 Sheet 3 0f 10 US 2012/0052857 A1 Patent Application Publication Mar. 1, 2012 Sheet 4 0f 10 US 2012/0052857 A1

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SYSTEM AND METHOD FOR REPORTING to the femto cell system either When idle or While in call LOSS OF BROADBAND CONNECTIVITY Without dropping an active call. [0006] Generally, a femto cell is a loW-poWeredbase station TECHNICAL FIELD that typically resides Within a building and provides cellular [0001] The subject disclosure relates generally to transceivers With access to a ?xed netWork. The femto cell communications, and more speci?cally, to automatically generally includes base station functionality, as Well as means alerting a central network monitoring authority upon loss of to communicate With a ?xed netWork such as the . broadband connectivity. Generally, a femto cell utiliZes a residential gateWay and related components to access the internet. As used herein, the BACKGROUND term “residential gateWay” refers to an interface betWeen a (WAN) and one or more local end user [0002] The use of Wireless communication devices have devices, also referred to as customer premises equipment become so prevalent in today’s society that almost everyone (CPE) devices. Residential gateWays operate as functional uses a cell phone or other Wireless communication device for bridges betWeen the external netWork and the CPE devices, communication With one another. As people become more receiving application-agnostic data from the external net con?dent With the use of these Wireless communication devices and the services they provide, the use of Wired Work, separating the data into various types, optionally refor devices, such as a Wired telephone at home, have become less matting it for a particular application, and distributing the important in day-to-day life. The result of this change in data via one or more in-premises netWorks to one or more behavior has led many people to discontinue their Wired com CPE devices. Each CPE device may consume the data in its munication service and rely entirely on their Wireless com raW format or perform additional transformations on the data munication device. In some circumstances, such as those prior to use. Data that is distributed by the gateWay may living on the fringe of service or living in large multi-unit include, but is not limited to, voice, video, and/or computer complexes, the marginal signal strength in these locations data. makes relying entirely on a Wireless service a someWhat risky [0007] Conventional residential gateWay devices provide proposition. end users With only limited data monitoring and control func [0003] In addition to mobile phone netWorks currently in tions. For example, conventional residential gateWays permit place, a neW class of small base stations has emerged, Which some ?ltering of computer data for security and netWork may be installed in a user’s home and provide indoor Wireless management purposes, such as providing ?reWall and coverage to mobile units using existing broadband Internet Dynamic Host Con?guration Protocol (DHCP) services. connections. Such personal miniature base stations are gen These functions of the residential gateWay are generally con erally knoWn as access point base stations, or, alternatively, ?gured by the end user via a Web interface, Which provides Home B (HNB) or femto cells. The coverage area of a some visibility into the traditional computer data functions of femto cell is relatively small and may cells may be connected the gateWay device, as Well as Simple NetWork Management to use mobile broadband access such as via High-Speed DoWnlink Packet Access (HSDPA). Protocol (SNMP) netWork monitoring and control functions. [0004] Femto cells have evolved to alloW the user to It should be noted that currently most residential gateWays do increase or provide su?icient signal strength in be overlapped not generate SNMP traps. In general, hoWever, apart from the With neighboring Wireless systems and other femto cells. provisioning and control of computer data netWork services, Femto cells are also connected to the Wireless communication no other function exists Within these devices to control or system using an Intemet Protocol based transmission system. monitor other application data types, such as voice or video. Typically, such miniature base stations are connected to the [0008] Some conventional residential gateWays include Internet and the mobile operator’s netWork via broadband interfaces that convert voice and video data received from the ?xed access such as via a residential gateWay (typically a WAN from an Internet Protocol (IP) format into a native Digital Subscriber Line (DSL) or a cable ). format used by a customer premises equipment (CPE) device, Alternatively, the femto cells can be implemented in any area such as a telephone or . Control of these interfaces Where the user desires Wireless communication device usage may be provided via provisioning services from the netWork and a high-speed internet connection is available. For or from craft interfaces into the residential gateWay, but in example, a Wireless communication device user can install general this control is limited to “on/off” type functionality, and initialiZe a femto cell in their apartment and create a such as mapping IP addresses to telephone numbers, or pro Wireless communication service bubble permitting reliable viding a video cutoff relay. communications by the Wireless device and alloWing the user to cancel their Wired communications service and rely on [0009] Central netWork monitoring authorities (usually ser their Wireless communication device. vice providers) have methodologies to monitor, control, and [0005] Neighboring Wireless communication systems may maintain the connectivity of groups of customers (e.g., in a employ one or more radio access technologies on one or more small metropolitan area). Various methods are knoWn for frequencies typically via ?xed base stations, also knoWn as monitoring and/or controlling connectivity Within neighbor macro cells. Furthermore, a system may have one radio hoods and ?xed access points. HoWever, today, the connec access technology overlaying another. For example, portions tivity in individual residential gateWays is unmonitored. of a global system for mobile communications (GSM) system [0010] The above-described de?ciencies of today’s Wire may be overlapped With Wideband Code Division Multiple less communications systems are merely intended to provide Access (WCDMA) base stations Which may be overlapped an overvieW of some of the problems of conventional sys With various femto cells. It may be desirable for the user tems, and are not intended to be exhaustive. Other problems equipment (UE) communicating on the macro cell to handoff With the state of the art and corresponding bene?ts of one or US 2012/0052857 A1 Mar. 1, 2012

more of the various non-limiting embodiments may become [0021] FIG. 4 is a simpli?ed schematic illustrating an oper further apparent upon review of the following detailed ating environment according to exemplary embodiments; description. [0022] FIG. 5 is a simpli?ed schematic illustrating a resi dential gateway device according to exemplary embodi SUMMARY ments; [0023] FIG. 6 is a simpli?ed schematic illustrating an oper [0011] The following presents a simpli?ed summary of the ating environment according to exemplary embodiments; speci?cation in order to provide a basic understanding of [0024] FIG. 7 is a simpli?ed schematic illustrating amobile some aspects of the speci?cation. This summary is not an device according to exemplary embodiments; extensive overview of the speci?cation. It is intended to nei [0025] FIG. 8 is a ?owchart illustrating the example steps ther identify key or critical elements of the speci?cation nor according to exemplary embodiments; delineate the scope of the speci?cation. Its sole purpose is to [0026] FIG. 9 is a ?owchart illustrating the example steps present some concepts of the speci?cation in a simpli?ed according to exemplary embodiments; and form as a prelude to the more detailed description presented [0027] FIG. 10 is a ?owchart illustrating the example steps later. according to exemplary embodiments. [0012] The disclosure describes a system and methods for automatically alerting a central network monitoring authority DETAILED DESCRIPTION upon loss of broadband connectivity. The system and meth ods disclose detecting a connectivity loss in a residential [0028] One or more embodiments are now described with gateway; creating traceable alert data; locating a mobile reference to the drawings, wherein like reference numerals device within range of an associated femto cell; providing the are used to refer to like elements throughout. In the following traceable alert data to the mobile device; and employing the description, for purposes of explanation, numerous speci?c mobile device to transmit the traceable alert data to a central details are set forth in order to provide a thorough understand network monitoring authority. ing of the various embodiments. It may be evident, however, [0013] In another aspect, the method includes employing a that the various embodiments can be practiced without these processor to execute a set of code instructions stored in a speci?c details, e.g., without applying to any particular net computer-readable storage medium, the set of code instruc worked environment or standard. In other instances, well tions, when executed by the at least one processor, performs known structures and devices are shown in block diagram a group of acts comprising: receiving a traceable alert data, form in order to facilitate describing the embodiments in the alert data indicating a connectivity loss in an associated additional detail. residential gateway; locating a mobile device within range; [0029] As used in this application, the terms “component,” and providing the traceable alert data to the mobile device. “module,” “system,” “interface,” “platform,” “station,” [0014] In another aspect, the system for alerting a central “framewor ,” “connector,” or the like are generally intended network authority of the loss of connectivity includes: a net to refer to a computer-related entity, either hardware, a com work interface; a sensor for detecting a loss of connectivity at bination of hardware and software, software, or software in the network interface; and an intelligent component for cre execution or an entity related to an operational machine with ating alert data indicative of the loss of connectivity. one or more speci?c functionalities. For example, a compo [0015] The following description and the annexed draw nent may be, but is not limited to being, a process running on ings set forth certain illustrative aspects of the speci?cation. a processor, a processor, an object, an executable, a thread of These aspects are indicative, however, of but a few of the execution, a program, and/ or a computer. By way of illustra various ways in which the principles of the speci?cation may tion, both an application running on a controller and the be employed. Other advantages and novel features of the controller can be a component. One or more components may speci?cation will become apparent from the following reside within a process and/or thread of execution and a detailed description of the speci?cation when considered in component may be localiZed on one computer and/or distrib conjunction with the drawings. uted between two or more computers.As another example, an [0016] Other systems, methods, and/or devices according interface can include I/O components as well as associated to the exemplary embodiments will be or become apparent to processor, application, and/or API components. one with skill in the art upon review of the following drawings [0030] Further, the various embodiments can be imple and detailed description. It is intended that all such additional mented as a method, apparatus, or article of manufacture systems, methods, and/or devices be included within this using standard programming and/or engineering techniques description, be within the scope of the exemplary embodi to produce software, ?rmware, hardware, or any combination ments, and be protected by the accompanying claims. thereof to control a computer to implement the disclosed subject matter. The term “article of manufacture” as used BRIEF DESCRIPTION OF THE DRAWINGS herein is intended to encompass a computer program acces sible from any computer-readable device, carrier, or media. [0017] These and other features, aspects, and advantages of For example, computer readable media can include but are the exemplary embodiments are better understood when the not limited to magnetic storage devices (e.g., hard disk, following Detailed Description is read with reference to the ?oppy disk, magnetic strips . . . ), optical disks (e.g., compact accompanying drawings, wherein: disk (CD), digital versatile disk (DVD) . . . ), smart cards, and [0018] FIG. 1 is a simpli?ed schematic illustrating an oper ?ash memory devices (e.g., card, stick, key drive . . . ). ating environment according to exemplary embodiments; Additionally it should be appreciated that a carrier wave can [0019] FIG. 2 is a simpli?ed schematic illustrating an oper be employed to carry computer-readable electronic data such ating environment according to exemplary embodiments; as those used in transmitting and receiving electronic mail or [0020] FIG. 3 is a simpli?ed schematic illustrating an oper in accessing a network such as the Internet or a local area ating environment according to exemplary embodiments; network (LAN). Of course, those skilled in the art will rec US 2012/0052857 A1 Mar. 1, 2012

ogniZe many modi?cations can be made to this con?guration pay-per-vieW programming, or the like. The set of one or Without departing from the scope or spirit of the various more device(s) 106, 110 includes at least one of a mobile embodiments. device or a Wireline device (e.g., customer premise equip [0031] In addition, the Words “exemplary” and “example” ment, such as a Digital Video Recorder (DVR), femto cell are used herein to mean serving as an example, instance, or access point, pico cell access point, Wi-Fi access point, digital illustration. Any aspect or design described herein as “exem television, or the like). plary” is not necessarily to be construed as preferred or [0035] Generally, a residential gateWay 104 can connect to advantageous over other aspects or designs. Rather, use of the a WAN 130 via most any transmission link 120. As an Word exemplary is intended to present concepts in a concrete example, the link 120 can be a ?ber optic cable, such as but fashion. As used in this application, the term “or” is intended not limited to one or more T-1 lines, a Digital Subscriber Line to mean an inclusive “or” rather than an exclusive “or”. That is, unless speci?ed otherWise, or clear from context, “X (DSL), Broadband over PoWer Lines (BPL), employs A or B” is intended to mean any of the natural . The link 120 can utiliZe most any protocol inclusive permutations. That is, if X employsA; X employs B; and can carry both user data (e.g., user plane) and signaling or X employs both A and B, then “X employs A or B” is (e.g., control plane) betWeen the residential gateWay 104 and satis?ed under any of the foregoing instances. In addition, the WAN 130. articles “a” and “an” as used in this application and the [0036] The system 102 includes any number of communi appended claims should generally be construed to mean “one cations devices, such as depicted local desktop computer 108, or more” unless speci?ed otherWise or clear from context to laptop computer 112, telephone 116, television and/or set top be directed to a singular form. box (STB) 118. The system also includes a femto cell 120. For [0032] Moreover, terms like “user equipment, mobile purposes of the present disclosure, a “communications station,” “mobile,” subscriber station,” “access terminal,” device” may be any tethered or untethered communications “terminal,” “handset,” “end device, mobile device,” and device, and may include any personal computer (e.g., desk similar terminology, refer to a Wireless device utiliZed by a top, laptop, personal digital assistant (PDA) (e.g., palmtop), subscriber or user of a Wireless communication service to notebook, server computer, television or handheld computing receive or convey data, control, voice, video, sound, gaming, device) equipped With a suitable ?xed Wired or Wireless or substantially any data-stream or signaling-stream. The modem, a mobile communications device (e.g., cellular foregoing terms are utiliZed interchangeably in the subject phones or data-enabled handheld devices capable of receiv speci?cation and related drawings. Likewise, the terms “base ing and sending messages, Web broWsing etc.), or any station,” “Node B,” “evolved Node B,” “home Node B enhanced communications device (e.g., PDA) or integrated (HNB),” and the like, are utiliZed interchangeably in the information appliance capable of email, text services (such as subject application, and refer to a compo SMS/MMS), video mail, Internet access, corporate data nent or appliance that serves and receives data, control, voice, access, messaging, calendaring and scheduling, information video, sound, gaming, or substantially any data-stream or management, and the like through the Internet, intranets or signaling-stream from a set of subscriber stations. Data and extranets via e.g. any IEEE 802.11 standard, IEEE 802.15 signaling streams can be packetiZed or frame-based ?oWs. standard, IEEE 802.16 standard, or Wireless Wide-Area Net [0033] Furthermore, the terms “user, subscriber,” “cus Works (WWANs). In some embodiments, one or more com tomer,” and the like are employed interchangeably through munications devices may be capable of operating in multiple out the subject speci?cation, unless context Warrants particu modes (e.g., Dual Transfer Mode (DTM) or Multi-Radio lar distinction(s) among the terms. It should be appreciated Access Bearer (RAB) terminals) in that these devices may that such terms can refer to human entities or automated engage in both circuit-sWitched (CS) as Well as packet components supported through arti?cial intelligence (e.g., a sWitched (PS) communications, and can transition from one capacity to make inference based on complex mathematical mode of communications to another mode of communica formalisms), Which can provide simulated vision, sound rec tions Without loss of continuity. Typically, various user equip ognition and so forth. In addition, terms “core netWork”, ment can utiliZe most any attachment procedure to connect “core mobility netWork”, “service provider netWork” and the With base station 102, When the UE 104 is Within the coverage like are employed interchangeably throughout the subject area of the base station 120. Typically, the UE 104 as dis speci?cation, unless context Warrants particular distinction closed herein can include most any Wireless communication (s) among the terms. device employed by a subscriber, such as, but not limited to, [0034] Referring to the draWings, FIG. 1 illustrates an a cellular phone, a personal digital assistant (PDA), a laptop, example system for automatically alerting a central netWork a personal computer, a media player, a gaming console, and monitoring authority, With associated components is illus the like. Further, it can be appreciated the UE 104 can be trated in accordance With aspects described herein. In mobile, stationary, and/or have limited mobility. In one example system 102, a set of one or more device(s) 106, 110 aspect, UE 104 can request for content from the core netWork can report or provide a netWork alarm incident, or “netWork 106. problem,” to a central netWork monitoring authority operated [0037] A mobile device can be user equipment or any by a service provider. The at least one netWork performance device enabled for Wireless communication, such as a cellular incident is speci?c to the service provide by the netWork. In a phone; a portable computer (e.g., netbooks or laptops); per netWork, the at least one netWork perfor sonal digital assistants (PDAs); a Moving Picture Experts mance incident can be at least one of a dropped call, no Group (MPEG)-1 Audio Layer 3 (MP3) player; a portable coverage, voice quality issues, etc. In a Wireline netWork, radio tuner (satellite-signal based or conventional); a portable such as a digital cable service, the at least one netWork per gaming box; or the like. A Wireline device can be one of a formance incident can include poor image quality, unavail Wireline telephone, a tethered personal computer, a set top ability of programming guide, authentication fail event(s) for box, a television (TV) set, a stereo music player, a tethered US 2012/0052857 A1 Mar. 1, 2012

radio tuner, a tethered gaming box (e. g., set top box), a digital operations, with different air-interface, functionality or con video recorder (DVR), or the like. ?gurations and being operated in a coordinated manner. Such [0038] The residential gateway 106 is typically installed in femto cell base stations offer a new paradigm in mobile net the premises of a residential or commercial establishment. work connectivity, allowing direct subscriber control of Generally, a residential gateway may provide the functional mobile network access and access quality. ity of a modem and router and may be, for example, a cable [0042] Development of varying types of wireless access modem, a router, a switch, a wireless modem, a wireless points to communication networks (e.g. public land mobile router, and so on. The residential gateway allows the connec networks (PLMNs), network operators, mobile operator core tion of a (LAN) (used in the home or at networks, etc.) have been one solution offered to effect con a commercial establishment) to a Wide Area Network vergence between traditional wireless communication sys (WAN), such as the Internet. The WAN can often be the tems and traditional ?xed-line communication systems. The Internet or can merely be a larger LAN of which the home is a part (such as a municipal WAN that provides connectivity to convergence, otherwise known as ?xed-wireless conver the residences within the municipality). WAN connectivity gence, involves a degree of interoperability between ?xed line may be provided through DSL, , a broadband networks (e.g. intranet, Internet, etc.) and mobile communi mobile phone network, or other connections. cation networks (e.g. cellular phone networks). A femto [0039] Traditional ?xed line communication systems, such access point, as described herein, includes any suitable node, as digital subscriber lines (DSLs), cable lines, dial-up net router, switch, hub, or the like, con?gured to communica works, or like connections offered by service providers are tively couple an access terminal (AT) with a communication alternative and sometimes competing communication plat network. The femto access point can be wired (e. g. employing forms to wireless communications. However, in recent years , universal serial bus (U SB), or other wired connec users have begun replacing ?xed line communications with tion for communication), wireless (e. g. employing radio sig mobile communications. Several advantages of mobile com nals for communication), or both. Examples of femto access munication systems, such as user mobility, small relative siZe points include access point base stations (BSs), wireless local of user equipment (UE), and ready access to public switched area network (WLAN) access points, wireless wide area net telephone networks as well as the Internet, have made such work (WWAN) access points, including worldwide interop systems very convenient and thus very popular. As users have erability for microwave access (WiMAX) BSs, and the like. begun relying more and more on mobile systems for commu Femto access points comprise access points to a communica nication services traditionally obtained through ?xed line tion operator’s network, such as a mobile communication systems, demand for increased , reliable service, operator’s network, a circuit-switched voice network, a com high voice quality, and low prices has intensi?ed. bined circuit-switched and packet-switched voice and data [0040] Generally, a wireless multiple-access communica network (or all-packet voice and data network), or the like. tion system can simultaneously support communication for Examples of a femto access point include a Node B (NB), multiple wireless terminals. Each terminal communicates base transceiver station (BTS) a home Node B (home NodeB, with one or more base stations via transmissions on the for Home Node B, HNB), a home-evolved eNode B (HeNB), or ward and reverse links. The forward link (or downlink) refers simply a BS, of various transmit power/cell siZe including to the communication link from the base stations to the ter macro cells, micro cells, pico cells, femto cells, etc. Consis minals, and the reverse link (or uplink) refers to the commu tent with the aforementioned trends, successive deployments nication link from the terminals to the base stations. This of femto cells can be expected to have more and more IP communication link may be established via a single-in Multimedia Subsystem (IMS)-based functionality. Thus, a single-out, multiple-in-signal-out, or a multiple-in-multiple femto access point might include su?icient IMS functionality out (MIMO) system. so as to be described as an IMS client femto access point. [0041] In addition to mobile phone networks currently in [0043] It is noted that while various aspects, features, or place, a new class of small base stations has emerged. These advantages of the subject embodiments are illustrated small base stations are low power and can typically utiliZe through femto access point(s) and associated femto network ?xed line communications to connect with a network opera platform, such aspects and features also can be exploited in tor’s core network. In addition, these base stations can be indoor-based base stations (e.g., home-based access point(s), distributed for personal/private use in a home, of?ce, apart enterprise-based access point(s)) that provide wireless cov ment, private recreational facility, and so on, to provide erage through substantially any, or any, disparate telecommu indoor/outdoor wireless coverage to mobile units. These per nication technologies such as for example Wi-Fi (wireless sonal base stations are generally known as femto cells, or ?delity) or picocell telecommunication. personal femto access points, or access points, or home node [0044] In one aspect, the subject innovation utiliZes femto B units (HNBs), or home-evolved eNode B units (HeNBs). cells located in residential or commercial establishments to Typically, such miniature base stations are connected to the alert the network Operational Support System in case of Internet and the operator’s network via a DSL router or cable broadband connectivity loss. In the proposed solution, the modem. Pico cells also generally approximate a cellular base femto cell will receive alerts from the residential gateway and station, but also bene?t from a small siZe, including dimen will use an in-range user equipment (U E) to initiate data alerts sions less than or equal to those of a WiFi access point. As a to network OSSs. User equipment will utiliZe text services result, pico cells can ?t easily and unobtrusively in a building such as the Short Message Service (SMS) and/or Multimedia environment. For purposes of the present disclosure, the term Message Service (MMS) capability to send alerts to Network “femto cell” will generally include personal femto access OSS without any billing impact on the customer. It is noted points, or access points, or home node B units (HNBs), home that sending the alert data via user equipment will require evolved eNode B units (HeNBs), pico cells, or any user ter administrative changes to prevent customers from being minal with the capability to perform required base station billed for utiliZing text services such as SMS/MMS services. US 2012/0052857 A1 Mar. 1, 2012

[0045] In an aspect of the subject innovation, feedback 150 betWeen a residential gateWay and the netWork. The netWork can be delivered to a device in a form of network neWs in can include the alarm reporting function in a manner that Will response to delivery of report 110 via, at least in part, incident require approval from the cell phone oWner. report component 108. Accordingly, every submission of [0050] In an aspect, a periodic monitoring of the residential report 110 can have a “feedback response” from the netWork gateWay may be performed by a heartbeat monitor. The heart operator; in one aspect, such potential response includes beat monitor may be con?gured to periodically monitor the delivery of a message (e.g., a SMS message) that acknoWl residential gateWay for communication. Should communica edges reception of report 110. Feedback system 140 can tion With the monitored gateWay be lost, an automatic noti? provide feedback in accordance With the folloWing aspects. If cation may be provided to the residential gateWay. In one the “problem noted in a certain area” is associated With a aspect, the noti?cation may include time stamp data so that cellsite With a problem, the “neWs” that shoWs up as an alert the exact time of the loss of connectivity may be noted and in the app says “technical dif?culties have been noted in the archived for logging or analysis. area, and expected solution has ETA XXX”. If the problem [0051] In another aspect, the periodic monitoring may reported in the area is related to capacity, and We have “capac include monitoring of various performance parameter mea ity augmentation plans” in our database, then We provide surements of the broadband connection. Such performance netWork neWs as to When the capacity adds Will be in place. If parameter measurements may include detection and mea the problem reported in an area is related to coverage, and We surement of throughput, latency, bandWidth, and other per have coverage improvement plans, then We provide feedback formance and security parameters. The monitoring function related to the coverage improvement plans. If the problem collects, stores, and analyZes performance data, line condi reported is related to performance that is not coverage or tions and stability data and may provide the performance capacity, and We have performance improvement plans in measurement data as part of the automatic noti?cation. In one place, We have the ability to share those plans and ETA via aspect, the performance measurement data is only collected netWork neWs. If the problem has no knoWn plans, then We When the relevant measurement reaches certain predeter have the ability to create a ticket, and can inform the customer mined thresholds. In another aspect, the noti?cation may that a ticket has been created. include time stamp data so that the exact time for the relevant [0046] In another aspect of the subject innovation, feed measurement may be noted and archived for logging or analy back 150 can be supplied to a device Within the set of device sis. (s) 106 as part of an alerting service, to Which the device can [0052] In another aspect, the performance measurement subscribe. The alerting service can provide netWork develop data includes the detection and measurement that re?ect the ment information related to speci?c area(s); such information folloWing conditions of the broadband connection: (1) the can include planned deployments of base stations, addition complete loss of signal/connectivity With the netWork; (2) Subscription to the alerting service can be alloWed at a time very little connectivity With the netWork (i.e., dying gasp the device delivers an initial netWork performance incident message); and (3) intermittent connectivity With the netWork. report or at a time the device deploys, e.g., installs, builds, and It Will be understood that the listed conditions are not activates, the incident report component 1 08. To deliver infor intended to be exhaustive or limiting. Other conditions of the mation or content as part of the alerting service, server(s) 156 broadband connection Which require alerting of the central can include at least one application server that can extract netWork authority may become further apparent. netWork alerts or neWs from a memory or memory element [0053] In FIG. 2, there is shoWn a schematic diagram of a (e.g., a database) in response to a query from a device that residential gateWay 104 Which has a netWork interface (not subscribes to the alerting service. The query can be received shoWn) and a netWork access sWitch (not shoWn). The resi and processed by the application server or a database manager dential gateWay provides an interface for communicating component (not shoWn). A server or node that is part of With the illustrated various communication devices to facili operational layer(s) 160, e.g., netWork and marketing layer, tate exchange of data through various communication links can provide content to the memory or the memory element. (e.g., a 210, a Category 3 (Cat 3) or unshielded [0047] Currently, if a residential gateWay loses netWork tWisted pair (UTP) 220, an Ethernet connection or Category 5 connectivity and there is no higher level domain netWork cable 230, a Wi-Fi connection 250, etc.). failure alarm, the netWork OSS cannot proactively determine [0054] The femto cell 120 typically serves a feW (for individual residential gateWay loss of service. Typically, a example, l-5) Wireless devices Within con?ned coverage area user has to call the netWork OSS to report connectivity loss. via a Wireless link 270 to mobile devices 106, 110 in the The embodiments described herein proactively alert netWork coverage area Which encompasses a doWnlink and an uplink. OSS When a residential gateWay loses connectivity even A femto netWork platform (not shoWn) can control such ser When there is no netWork alarm. vice, in addition to mobility handover from macro-to-femto [0048] In one aspect, the residential gateWay has ?rmWare handover and vice versa, and registration and provisioning of for detecting netWork connectivity loss and makes real-time femto access points (AP). Control, or management, is facili rules based decision to alert the netWork OSS. In an optional tated by backhaul link(s) that connect deployed femto AP embodiment, the netWork OSS Will Wait for a pre-de?ned With the femto netWork platform. In an aspect of the subject period before alerting the netWork OSS. The rule based pro innovation, part of the control effected by femto AP measure cessor then Will create and send alert data to the femto cell. ments of radio link conditions and other performance metrics. The femto cell then Will locate an in-range cell phone and Femto netWork platform also includes components, e.g., send an SMS/MMS alert to the netWork OSS. Then the Net nodes, gateWays, and interfaces, that facilitates packet Work OSS can then create and take folloW up corrective sWitched (PS) (e.g., internet protocol (IP)) traf?c and signal action. ing generation for netWorked telecommunication. It should [0049] The proactive management of the residential gate be appreciated that femto netWork platform 109 can be femto Way Will result in real-time detection of connectivity loss AP 130 can integrate seamlessly With substantially any US 2012/0052857 A1 Mar. 1, 2012

packet switched (PS)-based and circuit switched (CS)-based technologies, and a set of antennas 312 (e. g., smart antennas, network such as macro network platform 108. Thus, opera microwave antennas, satellite dish(es) . . . ) that can serve one tion with a wireless device such as 106, 110 is substantially or more sectors within a macro cell 305. It is noted that a set straightforward and seamless when handover from femto-to of control node(s), which can be a part of macro macro, or vice versa, takes place. network platform; a set of base stations (e.g., Node B 310) [0055] In yet another aspect, the femto cell 120 has a LAC that serve a set of macro cells 305; electronics, circuitry or (location area code) and RAC (routing area code) that is components associated with the base stations in the set of base different from the underlying macro network. These LAC and stations; a set of respective OTA wireless links (e. g., links 315 RAC are used to identify subscriber station location for a or 316) operated in accordance to a radio technology through variety of reasons, most notably to direct incoming voice and the base stations; and backhaul link(s) 355 and 351 form a data tra?ic to appropriate paging transmitters, and emergency macro radio access network (RAN). Macro network platform calls as well. As a subscriber mobile device (e.g., 110, 106) 360 also communicates with other base stations (not shown) that exploits macro coverage enters femto coverage, the sub that serve other cells (not shown). Backhaul link(s) 351 or 353 scriber mobile device attempts to attach to the femto cell 120 can include a wired backbone link (e.g., optical ?ber back through transmission and reception of attachment signaling. bone, twisted-pair line, Tl/El phone line, a digital subscriber The attachment signaling can include a LocationArea Update line (DSL) either synchronous or asynchronous, an asymmet (LAU) and/or Routing Area Update (RAU). Attachment ric ADSL, or a coaxial cable . . . ) or a wireless (e.g., line-of attempts are a part of procedures to ensure mobility, so voice sight (LOS) or non-LOS) backbone link. Backhaul pipe(s) calls and data sessions can continue even after a macro-to 355 link disparate base stations 310. According to an aspect, femto transition or vice versa. Conversely, if not successful, backhaul link 353 can connect multiple femto access points the mobile device is generally commanded (through a variety 330 and/or controller components (CC) 1101 to the femto of communication means) to select another LAC/RAC or network platform 302. In one example, multiple femto APs enter “emergency calls only” mode. It is to be appreciated that can be connected to a routing platform (RP) 387, which in this attempt and handling process can occupy signi?cant UE turn can be connect to a controller component (CC) 301. battery, and femto AP capacity and signaling resources (e.g., Typically, the information from UEs 320 A can be routed by communication of pilot sequences) as well. the RP 102, for example, internally, to another UE 320A [0056] When an attachment attempt is successful, the connected to a disparate femto AP connected to the RP 387, mobile device is allowed on femto cell 120, and incoming or, externally, to the femto network platform 302 via the CC voice and data traf?c are paged and routed to the subscriber 301, as discussed in detail supra. through the femto cell. To facilitate voice and data routing, [0059] In wireless environment 350, within one or more and control signaling as well, successful attachment can be macro cell(s) 305, a set of femto cells 345 served by respec recorded in a memory register, e.g., a Visitor Location Reg tive femto access points (APs) 330 can be deployed. It can be ister (V LR), or substantially any data structure stored in a appreciated that, aspects of the subject innovation are geared network memory. to femto cell deployments with substantive femto AP density, [0057] FIG. 3 illustrates a wireless environment that e.g., 104-107 femto APs 330 per base station 310. According includes macro cells and femto cells for wireless coverage in to an aspect, a set offemto access points 330l-330N, with N a accordance with aspects described herein. In wireless envi natural number, can be functionally connected to a routing ronment 350, two areas 305 represent “macro” cell coverage; platform 387, which can be functionally coupled to a control each macro cell is served by a base station 310. It can be ler component 301. It can be appreciated that, although the appreciated that macro cell coverage area 305 and base sta ?gures do not show sets of femto cells 345 served by respec tion 310 can include functionality, as more fully described tive femto access points (APs) 330 intersecting, neighboring herein, for example, with regard to system 300. Macro cov femto cells 345 frequently have concurrent coverage areas. erage is generally intended to serve mobile wireless devices, Depending on the transmit power, neighboring femto cells like UE 320 A, 320 B, in outdoors locations. An over-the-air frequently have convergent areas of coverage for handoffs wireless link 315 provides such coverage, the wireless link and messages. The controller component 301 can be 315 comprises a downlink (DL) and an uplink (UL), and operationally linked to the femto network platform 330 by utiliZes a predetermined band, licensed or unlicensed, of the employing backhaul link(s) 353. Accordingly, UEs UE 320A radio frequency (RF) spectrum. As an example, UE 320 A, connected to femto APs 330l-330N can communicate inter 3205 can be a 3GPP Universal Mobile Telecommunication nally within the femto enterprise via the routing platform System (UMTS) mobile phone. It is noted that a set of base (RP) 387 and/or can also communicate with the femto net stations, its associated electronics, circuitry or components, work platform 302 via the RP 387, controller component 301 base stations control component(s), and wireless links oper and the backhaul link(s) 353. It can be appreciated that ated in accordance to respective base stations in the set of base although only one femto enterprise is depicted in FIG. 3, stations form a radio access network (RAN). In addition, base multiple femto enterprise networks can be deployed within a station 310 communicates via backhaul link(s) 351 with a macro cell 305. macro network platform 360, which in cellular wireless tech [0060] It is noted that while various aspects, features, or nologies (e.g., 3rd Generation Partnership Project (3GPP) advantages described herein have been illustrated through Universal Mobile Telecommunication System (U MTS), Glo femto access point(s) and associated femto coverage, such bal System for Mobile Communication (GSM)) represents a aspects and features also can be exploited for home access core network. point(s) (HAPs) that provide wireless coverage through sub [0058] In an aspect, macro network platform 360 controls a stantially any, or any, disparate telecommunication technolo set of base stations 310 that serve either respective cells or a gies, such as for example Wi-Fi (wireless ?delity) or picocell number of sectors within such cells. Base station 310 com telecommunication. Additionally, aspects, features, or advan prises radio equipment 314 for operation in one or more radio tages of the subject innovation can be exploited in substan US 2012/0052857 A1 Mar. 1, 2012

tially any Wireless telecommunication, or radio, technology; in such a manner as to encode information in the signal. By for example, Wi-Fi, Worldwide Interoperability for Micro Way of example, and not limitation, communication media Wave Access (WiMAX), Enhanced General Packet Radio includes Wired media such as a Wired netWork or direct-Wired Service (Enhanced GPRS), 3GPP LTE, 3GPP2 UMB, 3GPP connection, and Wireless media such as acoustic, RF, infrared UMTS, HSPA, HSDPA, HSUPA, or LTE Advanced. More and other Wireless media. Combinations of the any of the over, substantially all aspects of the subject innovation can above should also be included Within the scope of computer include legacy telecommunication technologies. readable media. [0061] Referring noW to FIG. 4, there is illustrated a block [0066] With reference again to FIG. 4, the exemplary envi diagram of an exemplary computer system operable to ronment 400 for implementing various aspects of the dis execute the disclosed architecture. In order to provide addi closed subject matter includes a computer 410, the computer tional context for various aspects of the disclosed subject 410 including a processing unit 404, a system memory 406 matter, FIG. 4 and the folloWing discussion are intended to and a system bus 408. The system bus 408 couples to system provide a brief, general description of a suitable computing components including, but not limited to, the system memory environment 400 in Which the various aspects of the disclosed 406 to the processing unit 404. The processing unit 404 can be subject matter can be implemented. Additionally, While the any of various commercially available processors. Dual disclosed subject matter described above may be suitable for microprocessors and other multi-processor architectures may application in the general context of computer-executable also be employed as the processing unit 404. instructions that may run on one or more computers, those [0067] The system bus 408 can be any of several types of skilled in the art Will recogniZe that the disclosed subject bus structure that may further interconnect to a memory bus matter also can be implemented in combination With other (With or Without a memory controller), a peripheral bus, and program modules and/ or as a combination of hardWare and a local bus using any of a variety of commercially available softWare. bus architectures. The system memory 406 includes read [0062] Generally, program modules include routines, pro only memory (ROM) 460 and random access memory grams, components, data structures, etc., that perform par (RAM) 412. A basic input/output system (BIOS) is stored in ticular tasks or implement particular abstract data types. a non-volatile memory 410 such as ROM, EPROM, Moreover, those skilled in the art Will appreciate that the EEPROM, Which BIOS contains the basic routines that help inventive methods can be practiced With other computer sys to transfer information betWeen elements Within the com tem con?gurations, including single-processor or multipro puter 402, such as during start-up. The RAM 412 can also cessor computer systems, minicomputers, mainframe com include a high-speed RAM such as static RAM for caching puters, as Well as personal computers, hand-held computing data. devices, microprocessor-based or programmable consumer [0068] The computer 402 further includes an internal hard electronics, and the like, each of Which can be operatively disk drive (HDD) 414 (e.g., EIDE, SATA), Which internal coupled to one or more associated devices. hard disk drive 414 may also be con?gured for external use in [0063] The illustrated aspects of the disclosed subject mat a suitable chassis (not shoWn), a magnetic ?oppy disk drive ter may also be practiced in distributed computing environ (FDD) 416, (e.g., to read from or Write to a removable diskette ments Where certain tasks are performed by remote process 418) and an optical disk drive 420, (e.g., reading a CD-ROM ing devices that are linked through a communications disk 422 or, to read from or Write to other high capacity optical netWork. In a distributed computing environment, program media such as the DVD). The hard disk drive 414, magnetic modules can be located in both local and remote memory disk drive 416 and optical disk drive 420 can be connected to storage devices. the system bus 408 by a hard disk drive interface 424, a [0064] A computer typically includes a variety of com magnetic disk drive interface 1226 and an optical drive inter puter-readable media. Computer-readable media can be any face 428, respectively. The interface 424 for external drive available media that can be accessed by the computer and implementations includes at least one or both of Universal includes both volatile and nonvolatile media, removable and Serial Bus (USB) and IEEE1394 interface technologies. non-removable media. By Way of example, and not limita Other external drive connection technologies are Within con tion, computer-readable media can comprise computer stor templation of the subject matter disclosed herein. age media and communication media. Computer storage [0069] The drives and their associated computer-readable media can include either volatile or nonvolatile, removable media provide nonvolatile storage of data, data structures, and non-removable media implemented in any method or computer-executable instructions, and so forth. For the com technology for storage of information such as computer-read puter 402, the drives and media accommodate the storage of able instructions, data structures, program modules or other any data in a suitable digital format. Although the description data. Computer storage media includes, but is not limited to, of computer-readable media above refers to a HDD, a remov RAM, ROM, EEPROM, ?ash memory or other memory tech able magnetic diskette, and a removable optical media such as nology, CD-ROM, digital versatile disk (DVD) or other opti a CD or DVD, it should be appreciated by those skilled in the cal disk storage, magnetic cassettes, magnetic tape, magnetic art that other types of media Which are readable by a com disk storage or other magnetic storage devices, or any other puter, such as Zip drives, magnetic cassettes, ?ash memory medium Which can be used to store the desired information cards, cartridges, and the like, may also be used in the exem and Which can be accessed by the computer. plary operating environment, and further, that any such media [0065] Communication media typically embodies com may contain computer-executable instructions for perform puter-readable instructions, data structures, program modules ing the methods of the disclosed subject matter. or other data in a modulated data signal such as a carrier Wave [0070] A number of program modules can be stored in the or other transport mechanism, and includes any information drives and RAM 412, including an 430, one delivery media. The term “modulated data signal” means a or more application programs 432, other program modules signal that has one or more of its characteristics set or changed 434 and program data 436. All or portions of the operating US 2012/0052857 A1 Mar. 1, 2012

system, applications, modules, and/ or data can also be cached Wireless technologies. Thus, the communication can be a in the RAM 412. It is appreciated that the disclosed subject prede?ned structure as With a conventional netWork or simply matter can be implemented With various commercially avail an ad hoc communication betWeen at least tWo devices. able operating systems or combinations of operating systems. [0077] Wi-Fi, or Wireless Fidelity, alloWs connection to the [0071] A user can enter commands and information into the Internet from a couch at home, a bed in a hotel room, or a computer 402 through one or more Wired/Wireless input conference room at Work, Without Wires. Wi-Fi is a Wireless devices, e.g., a keyboard 438 and a pointing device, such as a technology similar to that used in a cell phone that enables mouse 440. Other input devices (not shoWn) may include a such devices, e.g., computers, to send and receive data microphone, an IR remote control, a joystick, a game pad, a indoors and out; anyWhere Within the range of a base station. stylus pen, touch screen, or the like. These and other input Wi-Fi netWorks use radio technologies called IEEE802.1 1(a, devices are often connected to the processing unit 404 b, g, n, etc.) to provide secure, reliable, fast Wireless connec through an input device interface 442 that is coupled to the tivity. A Wi-Fi netWork can be used to connect computers to system bus 408, but can be connected by other interfaces, each other, to the Internet, and to Wired netWorks (Which use such as a parallel port, an IEEE1394 serial port, a game port, IEEE8023 or Ethernet). Wi-Fi netWorks operate in the unli a USB port, an IR interface, etc. censed 2.4 and 5 GHZ radio bands, at an 11 Mbps (802.11b) [0072] A monitor 444 or other type of display device is also or 54 Mbps (802.11a) data rate, for example, or With products connected to the system bus 408 via an interface, such as a that contain both bands (dual band), so the netWorks can video adapter 446. In addition to the monitor 444, a computer provide real-World performance similar to the basic typically includes other peripheral output devices (not “10BaseT” Wired Ethernet netWorks used in many of?ces. shoWn), such as speakers, printers, etc. [0078] Various aspects or features described herein can be [0073] The computer 402 may operate in a netWorked envi implemented as a method, apparatus, or article of manufac ronment using logical connections via Wired and/ or Wireless ture using standard programming and/or engineering tech communications to one or more remote computers, such as a niques. In addition, various aspects disclosed in the subject remote computer(s) 448. The remote computer(s) 448 can be speci?cation can also be implemented through program mod a Workstation, a server computer, a router, a personal com ules stored in a memory and executed by a processor, or other puter, a mobile device, portable computer, microprocessor combination of hardWare and softWare, or hardWare and ?rm based entertainment appliance, a peer device or other com Ware. The term “article of manufacture” as used herein is mon netWork node, and typically includes many or all of the intended to encompass a computer program accessible from elements described relative to the computer 402, although, for any computer-readable device, carrier, or media. For purposes of brevity, only a memory/ storage device 450 is example, computer readable media can include but are not illustrated. The logical connections depicted include Wired/ limited to magnetic storage devices (e.g., hard disk, ?oppy Wireless connectivity to a local area netWork (LAN) 452 disk, magnetic strips . . . ), optical disks (e.g., compact disc and/ or larger netWorks, e. g., a Wide area netWork (WAN) 454. (CD), digital versatile disc (DVD), blu-ray disc (BD) . . . ), Such LAN and WAN netWorking environments are common smart cards, and ?ash memory devices (e.g., card, stick, key place in of?ces and companies, and facilitate enterprise-Wide drive . . . ). Additionally it should be appreciated that a carrier computer netWorks, such as intranets, all of Which may con Wave can be employed to carry computer-readable electronic nect to a global communications netWork, e.g., the Internet. data such as those used in transmitting and receiving elec [0074] When used in a LAN netWorking environment, the tronic mail or in accessing a netWork such as the internet or a computer 402 is connected to the local netWork 452 through local area netWork (LAN). Of course, those skilled in the art a Wired and/or Wireless communication netWork interface or Will recogniZe many modi?cations may be made to this con adapter 456. The adapter 456 may facilitate Wired or Wireless ?guration Without departing from the scope or spirit of the communication to the LAN 452, Which may also include a disclosed subject matter. disposed thereon for communicating [0079] In various embodiments, a system, method and With the Wireless adapter 456. computer program product are provided for real-time control [0075] When used in a WAN netWorking environment, the and/or monitoring of data appearing on one or more CPE computer 402 can include a modem 458, or is connected to a interfaces of a residential gateWay, Where the data includes communications server on the WAN 454, or has other means voice, video and/or computer data. An end user can thus for establishing communications over the WAN 454, such as automatically monitor the connectivity of a residential gate by Way of the Internet. The modem 458, Which can be internal Way in real-time. or external and a Wired or Wireless device, is connected to the [0080] Referring to FIG. 5, a schematic diagram of a par system bus 408 via the serial port interface 442. In a net ticular embodiment of a residential gateWay is depicted and Worked environment, program modules depicted relative to generally designated 500. The residential gateWay 500 the computer 402, or portions thereof, can be stored in the includes an intelligent component 530, a sensor 540, a remote memory/storage device 450. It Will be appreciated memory 510, a processor 512, a netWork access sWitch 514, that the netWork connections shoWn are exemplary and other and a netWork interface 516. The memory 510, in a particular means of establishing a communications link betWeen the embodiment, includes non-volatile memory. computers can be used. [0081] The residential gateWay provides broadband ser [0076] The computer 402 is operable to communicate With vices including a voice service, a high speed data any Wireless devices or entities operatively disposed in Wire service, a video service, other broadband service, or any less communication, e.g., a printer, scanner, desktop and/or combination thereof. In a particular embodiment, the service portable computer, portable data assistant, communications provider uses an Internet Protocol Television (IPTV) proto satellite, any piece of equipment or location associated With a col. In another particular embodiment, the service provider Wirelessly detectable tag (e.g., a kiosk, neWs stand, restroom), uses a data-over-cable service interface speci?cation (DOC and telephone. This includes at least Wi-Fi and BluetoothTM SIS) protocol. US 2012/0052857 A1 Mar. 1, 2012

[0082] The residential gateway includes an intelligent com radio access netWork. It should be appreciated that antennas ponent 530 Which monitors all or substantially all network 769l-769Q are a part of communication platform 725, Which performance related incidents at a particular residential gate comprises electronic components and associated circuitry Way. In an aspect, the intelligent component 530 executes a that provide for processing and manipulation of received rules-based analysis so that netWork outages or intermittent signal(s) and signal(s) to be transmitted such as receivers and sloWdoWns can be monitored. The intelligent component, in transmitters 766, mux/demux component 767, and mod/de an aspect, includes a heartbeat monitor or a specialiZed sensor mod component 768. 540 for monitoring the broadband connection. In one aspect, [0086] Multimode operation chipset(s) 715 alloWs mobile the residential gateWay may Wait a predetermined period of device 710 to operate in multiple communication modes in time after initial indications from the monitor or sensor before accordance With disparate technical speci?cation for Wireless determining that the loss of connectivity has occurred. It Will technologies. In accordance With one aspect, multimode be noted that there should be consideration for intermittent operation chipset(s) 715 utiliZe communication platform 725 losses of connectivity When there are periods With lack of in accordance With a speci?c mode of operation (e.g., voice, packet transmissions and packet receptions. Additionally, Global Positioning System (GPS)). In another aspect, multi there may be perceived a intermittent loss of connectivity mode operation chipset(s) 715 can be scheduled to operate When most or all of the connected devices for a residential concurrently (e.g., When Q>l) in various modes or Within a gateWay have been poWered off. multitask paradigm. [0083] FIG. 6 is a schematic diagram of an example system [0087] Mobile device 710 includes access component 718 for reporting the loss of broadband connectivity. The central that can convey content(s) or signaling in accordance With netWork monitoring authority 610 (usually a service pro disclosed aspects. It should be appreciated that access com vider) monitors and administers the netWork to determine the ponent 718, can include a display interface that renders con proper functioning of the netWork. Service providers not only tent in accordance With aspects of an interface component deal With the netWorks assets, platforms, and services, but (not shoWn) that resides Within access component 718. must also support business processes to provide services to [0088] Mobile device 710 also includes a processor 735 their customers and interact With their partners and suppliers, con?gured to confer functionality, at least in part, to substan as Well as operational processes to monitor and administer tially any electronic component Within mobile device 710, in these assets. The central netWork monitoring authority accordance With aspects of the disclosure. As an example, includes an operational support system (OSS) Which supports processor 735 can be con?gured to execute, at least in part, the monitoring of the netWork With aspects like monitoring, instructions in multimode operation chipset(s) that afford management, and administration; resolution of trouble; bill multimode communication through mobile device 710 such ing and/ or charging; provisioning; activation; ful?llment; etc. as concurrent or multi-task operation of tWo or more chipset It is imperative that the OSS is noti?ed of any netWork out (s). As another example, processor 735 can aid mobile device ages or service failures in a prompt manner. It is desirable to 710 in receiving and conveying signaling and content(s) (e. g., minimiZe the time, risk, and effort in proceeding from service various data ?oWs) that are part of an active management act conception to revenue-generating deployment, and it Would initiated by a subscriber that operates mobile 710, or an be desirable to automate such a process. approval cycle associated With auxiliary subscribers (e.g., [0084] The central netWork monitoring authority also secondary subscriber, tertiary subscriber . . . ). Moreover, includes an intelligent component 630. In an aspect, the intel processor 735 enables mobile device 710 to process data ligent component 630 can correlate all or substantially all (e.g., symbols, bits, or chips) for /demultiplex netWork performance incidents from a plurality of customers ing, modulation/demodulation, such as implementing direct in a speci?c area (e.g., metropolitan market) and can access and inverse fast Fourier transforms, selection of modulation disparate netWork systems, (for e. g., operation layers or exter rates, selection of data packet formats, inter-packet times, etc. nal layers, to establish if the reported netWork performance Memory 755 can store data structures (e.g., metadata); code incident is “neW” or recurring). Operation layers can include structure(s) (e.g., modules, objects, classes, procedures . . . ) one or more of NetWork Planning layers, Marketing layers, or instructions; netWork or device information like policies Business layers, Whereas external layers can include vendor and speci?cations, attachment protocols; code sequences for layers, contractor layers, regulation layers, or the like. In an scrambling, spreading and pilot (e.g., reference signal(s)) aspect, the intelligent component 330 executes a rules-based transmission; frequency offsets, cell IDs, and so on. analysis so that netWork outages or netWork sloWdoWns can [0089] The processor 735 is functionally and/or communi be correlated to speci?c geographical areas or may be catego catively coupled (e.g., through a memory bus) to memory 755 riZed as isolated incidents. Based on the correlation assess in order to store and retrieve information necessary to operate ment (or some other rules-based analysis), the intelligent and/or confer functionality, at least in part, to communication component 330 can generate netWork planning or mainte platform 725, multimode operation chipset(s) 715, access nance information to dispatch human repair or maintenance component 718, and substantially any other operational personnel. aspects of multimode mobile 710. [0085] FIG. 7 illustrates a schematic diagram 700 of an [0090] Many neWer mobile devices (such as smart phones) example embodiment of a mobile device 710 that can be have an in-built softWare agents that are able to communicate employed With respect to the alert management system in With a back-of?ce system (like an mFormation based system) accordance With aspects described herein. Mobile device to receive commands to execute and send phone data to the 710, Which can be a multimode access terminal, includes a set back-of?ce system. Essentially these agents enable the imple of antennas 769 1-769 Q (Where Q is a positive integer) that can mentation of the Fault, Con?guration, Accounting, Perfor receive and transmit signal(s) to and from Wireless devices mance, Security (“FCAPS”) model of the ISO Telecommu like access points, femto cell access points, access terminals, nications Management NetWork. The neWer smart phone Wireless ports and routers, and so forth, Which operate in a in-built softWare agents can be leveraged to alert service