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Turn page for instructions.

Our newest publication, Gensler Design What’s ahead for Forecast, taps the collective intelligence of our global team. Focused on the intersection design in 2013? of business and design, it provides a quick and comprehensive guide to what’s ahead.

Unique among design firms, Gensler works with a cross section of the world economy. This exposes us to the issues driving change across our clients’ markets. As designers, we address the opportunities that such change creates for our clients—engaging them in a dialogue about the future.

Gensler Design Forecast distills this into 60 trends. It draws on the insights we’ve gained with our clients, turning these trends to their competitive advantage. We are pleased to share it with you, believing that you will find it timely, interesting, and useful.

Diane Hoskins, FAIA Andy Cohen, FAIA, IIDA David Gensler Executive Director Executive Director Executive Director

1 Design Forecast 2013 The Future of The Future of The Future of The Future of Gensler Work Health & Wellness Lifestyle Community Annual Report

Workplace P.08 Financial P.18 Health P.28 Mixed Use & P.34 Hospitality P.40 Planning & P.48 Firm Highlights P.58 Services Firms & Wellness Entertainment Urban Design Leadership P.62 It’s the Economy More Choice, Lower Cost Focused on Staying Well The Growth of Cities Catching the Flavor Livable Cities Clients P.64 Millennial Influence Technology Evolves Redesigned for Wellness Where the Action Is Health Is the New Green A Richer Urban Mix Gensler Offices P.80 Supporting Focus Work Retail Bank Revolution Accessible Healthcare The Power of Connection Innovation Desired Planning for Resilience

Consulting P.10 Creative Media P.20 Retail Centers P.36 Sports & P.42 Mission Critical P.50 Recreation

Future-proofing A Nonlinear Work Process The Value of Place Anchor Tenants Virtual Laboratories

Rethinking ROI Integrating Tech & Office From Big Box to Boutique Playing to the Fans Zeroing Out the Cloud View Related Catalyzing Connection Tech-driven Workstations Centers Go Hyper-local Sponsors Are Partners Supporting Healthcare Online Content!

Commercial P.12 Product Design P.22 Retail P.38 Brand Design P.44 Aviation & P.52 Throughout the publication, follow Office Buildings Transportation this link to connect to related videos, blog posts, publications, and research reports. Shifting the Paradigm Rethinking the Desk Upmarket Ambitions Keeping It Simple Emphasis on Comfort

A Need for the New Health & Hackability Scalable Pop-ups Individual Choices Air Travel’s DIY Moment View related content

Repositioning Steps Up Fabrication on Demand Engaging by All Means Walking the Line Sustainability Labs

Corporate P.14 Science P.24 Education P.54 Campus HQs & Technology & Culture

A Campus Preference New Players, New Centers Doing More with Less

Some Giants Go Mega Lab Bench to iPad Demand-led Growth

Urban or Suburban? Rethinking the Lab Millennial Crossover

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Teams Are the Stars

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3 3 A new workplace revolution The Future of has begun. The millennial Work generation is reshaping work in its own image. Choice is in the air, even if how it’s exercised varies from sector Consulting Future-proofing to sector. “Everyone under Workplace Rethinking ROI It’s the Economy Catalyzing Connection Millennial Influence one roof” sometimes trumps Supporting Focus Work mobility. As business pushes

Commercial into new markets, bridging Office Buildings Shifting the Paradigm A Need for the New the local/global divide is more Repositioning Steps Up Corporate Campus crucial. That push also means Headquarters A Campus Preference Some Giants Go Mega that the flow of workplace Urban or Suburban? Professional Financial Services Firms Services Firms Law Firms in Transition More Choice, Lower Cost innovation comes today from Teams Are the Stars Technology Evolves Designed for Activity Retail Bank Revolution every part of the world.

Creative Media A Nonlinear Work Process Integrating Tech & Office Tech-driven Workstations

Product Design Rethinking the Desk Health & Hackability Fabrication on Demand Science & Technology New Players, New Centers Lab Bench to iPad Rethinking the Lab

6 457 Focus! Gensler’s Workplace Performance Workplace Index (WPI) analysis of the survey responses of over 100,000 office workers shows an increase in the amount of time people spend on focused work and in its reported criticality to their jobs. Here are the changes from 2008 to 2012. TREND TREND TREND practice area leaders 01 02 03 Lisa Bottom San Francisco It’s the Millennial Supporting Economy Influence Focus Work Janet Pogue Washington, DC Economic shifts continue to drive The influence of millennial workers Gensler’s WPI survey shows that 2008 2012 2008 2012 change in the workplace, but the can be seen in the workspace at individual focus work is the most implications are far from uniform. different scales. This reflects the significant factor in workplace 48% 55% 85% 88% Jim Williamson In some sectors, mobility is reduc- cohort’s interest in self-direction effectiveness. WPI respondents Washington, DC Time spent on Criticality of ing and reallocating real estate to and self-expression. Coworking rated it “most critical,” perhaps focus work* focus work** fit people’s work styles. For others, space gives young entrepreneurs because—as the WPI data shows getting everyone “under one roof” an instant community that’s used —if you support it well, then *Percentage of the work week employees is more important. In every sector, to rapid-fire collaboration. Hackable collaboration, learning, and social report that they spend focusing. **Percentage of workers who report focused work both the financial metrics and the space can be reshaped on the fly interaction go up; if you don’t, to be highly critical to their job performance. intangibles of human performance to meet a team’s fast-changing they go down. The challenge is are priorities as firms vie for talent needs. The artwork and amenities how to support focus work in and strive for innovation. are homegrown and temporary. open, collaborative work settings.

To boost mobile-software develop- ment, AT&T asked for a highly adaptable workshop-lab-incubator space. Employees can easily reconfigure the workspace through means such as sliding panels with writable surfaces and untethered work components.

above: AT&T Foundry, Palo Alto, CA View related content opposite: Gensler, Los Angeles

8 Gensler Design Forecast 2013 9 Facebook’s renovation of an office Facebook Headquarters, Menlo Park, CA campus in Menlo Park, CA, took the existing buildings and open spaces as a framework that could support ongoing small-scale interventions, many initiated by teams that are inventing the future in real time. View related content

Consulting

Trend Trend Trend practice AREA leaders 04 Andrew Garnar-Wortzel 05 06 New York Future- Rethinking Catalyzing

Philip Tidd proofing ROI Connection London As they expand and contract, How design addresses value Connection and engagement their interests converging and goes beyond the financial. Holistic are emerging as common threads diverging with others as markets measures of ROI provide greater of real estate, including office Gervais Tompkin shift, organizations find it much transparency about how real space, across the economy. This San Francisco harder to project future space estate assets perform at a human has a technological aspect, mixing needs accurately. So they have level—personal productivity, real and virtual in ways that are an increasing need for real estate engagement, and wellness, for likely to reshape work and other that gives them “the right to be example—and at organizational, settings. Connection can be at wrong,” with a flexibility that’s community, and regional odds with people’s need to focus, strategic rather than operational. levels. Making these broader which Gensler research shows is Potentially, this could involve the performance goals explicit and fundamental. Bridging the virtual way the space works and the way measurable will spur innovation and real divide is also a challenge, it’s delivered and deployed. and provide new benchmarks. despite steadily better technology.

10 11 The Tower at PNC Plaza features a breathable double skin that will drive energy performance to new levels. Its innovative workplace strategy introduces double-height collaboration spaces that add vertical connections between floors.

The latest generation of office buildings rethinks the spec model to give individual tenants the leeway to tailor their spaces, expand into mezzanines, and make connectivity and amenity more visible features.

opposite: The Tower at PNC Plaza, Pittsburgh View related content above: C3, Culver City, CA Commercial Office Buildings

Trend Trend Trend practice area leaders 07 08 09 Leslie Jabs New York Shifting the A Need for Repositioning Paradigm the New Steps Up Elva Rubio Chicago A convergence of workplace and Office tenants are looking for new Building renewal is on the upswing, demographic trends requires next- office building “products” offering with a particular focus on Class B generation office towers with more build-to-suit flexibility. The office and C properties that startups and Peter Weingarten adaptable tenant space, supporting tower is being rethought to allow companies with millennial workers San Francisco greater density and interaction with individual tenants to tailor their appreciate for their expansive floor a more loft-like spaciousness and spaces to have a headquarters look plates and sense of authenticity. better vertical connectivity. Higher and feel. Giving employees the Retrofitting Class A office towers ceilings, more generous lease spans, ability to customize work settings with higher-efficiency systems and and ventilation strategies improving and recapturing parts of the core improved cladding and glazing can indoor environmental quality are as communal space are two ways add leasable space by recapturing among the likely responses to end- office towers can support single- obsolete mechanical floors. New user interest in healthy, sustainable, and half-floor tenants in a style that lobbies and better daylight quality and productive work settings. reinforces their brand and identity. on office floors also enhance value.

12 13 Hyundai Motors USA, Fountain Valley, CA Even at the mega-scale, like China opposite: China Merchants Bank, Shanghai Merchants Bank in Shanghai, the appeal of a headquarters campus is to promote community and team- work by bringing everyone “under one roof” in a healthy, productive, and sustainable workplace.

Corporate Campus Headquarters

Trend Trend Trend practice area leaders 10 11 12 John Adams Los Angeles A Campus Some Giants Urban or Preference Go Mega Suburban? Jay Longo Chicago Despite the pull of urban centers, In China and the US, some Some companies are opting many companies still prefer campus energy, financial, and technology for urban campuses because headquarters. Silicon Valley is a giants are opting for mega- their young talent wants to live Janet Pogue famous example, but campuses are campuses. The goals are to and work there. In some regions, Washington, DC also showing up closer in as cities support their work processes, this is emptying out suburban actively compete for the high-tech, foster collaboration and social office campuses, making them biotech, energy, and other sectors. cohesion, and protect intellectual a drag on the market. By shifting Olivier Sommerhalder The latest campus headquarters are property. Their sheer size allows them to multi-tenant occupancy, Los Angeles tailored to the company’s culture mega-campuses to provide the for example, and mixing in non- and ways of working more closely services, amenities, and “net- office uses, the properties can than in the past, giving global and positive” infrastructure of self- often be repositioned, finding new mobile teams a home base. contained communities. life with other tenants.

14 15 Q&A Professional

Steve Martin Services Firms PRACTICE AREA LEADER

Trend Trend Trend practice area leaders How are law firms adapting to 13 14 15 Marilyn Archer changes in work modes? Houston

SM: While international law Law Firms Teams Are Designed firms are moving toward open in Transition the Stars for Activity Barbara Dunn office environments, the private Los Angeles office prevails for US attorneys. The professional services sector Law firm teams are starting to Accounting and management Going forward, attorney offices is under pressure. Many law, eclipse individual legal stars, consulting firms have long lever- need to incorporate different accounting, and consulting firms making support of teamwork aged mobility. Now they’re taking Steve Martin continue to push into new markets, a higher priority. Gensler’s the next step, organizing the furniture settings and tools to Washington, DC accommodate diverse work but law firms in particular are Legal WPI survey found that 71 workspace by activity. A variety processes—from focused work coming to grips with falling percent of attorney collaboration of settings can be booked on to collaborative teamwork that revenues and stagnant rates. As happens in individual workspace, demand, placed and allocated to requires advanced technology. a result, there’s a new openness not in conference rooms. With reflect prevailing work patterns. Future offices will include more to innovation in work process remote participants involved, The goal is to support different personal and small-group video and how it is supported by the the right equipment is a must. work modes more effectively technology. No longer bound by office workplace and by mobility In open plan offices, avoiding while maintaining or improving geography, attorneys will use strategies and technology. distraction is an issue. utilization of the space. technology to access clients, conduct remote depositions, or build expert teams virtually.

Management consultancies embrace mobile work styles and approach the workplace as a collaborative meeting point. Law firms are moving in this direction, but with greater use of individual work settings as the focal point of real and virtual interaction. opposite: Latham & Watkins, Houston above: Boston Consulting Group, New York

View related content

16 Gensler Design Forecast 2013 17 30 South Wacker, Chicago Gensler renovated a former open- opposite: Cole Capital, Phoenix outcry trading floor in Chicago, a three-story space, as a best-in-class digital trading facility. Connected visually to office mezzanines above, the new trading floor gives its 500 traders outdoor views of the city.

Financial Services Firms

Trend Trend Trend practice area leaders 16 17 18 Cathy Bregenzer San Francisco More Choice, Technology Retail Bank Lower Cost Evolves Revolution Rocco Giannetti New York While business conditions put Tech is the glue for financial As more and more people even greater emphasis on real services firms. Better tech move to cashless payments and estate costs, financial services integration and quieter, more virtual banking, retail banking Krista Lindsay firms still have to attract and energy-efficient cooling are is focusing on the relationship London support their top performers. improving the workspace— itself as a first-person, place- Emphasizing new work styles including trading floors—and centered experience. For both and workspace choices gives lowering operating costs. private banking and branch these firms added flexibility and To speed software/systems banking, a revolution is under efficiency, especially for global development, leading financial way that looks beyond tradi- expansion, while delivering the hubs such as London’s Canary tional models for new ideas on sophistication and amenities Wharf are opening financial how to connect with customers their high producers expect tech accelerator spaces close on a personal—and highly today in their work settings. to their potential clients. personalized—level.

18 19 Creative Media

Trend Trend Trend practice area leaders 19 20 21 James Lee Los Angeles A Nonlinear Integrating Tech-driven Work Process Tech & Office Workstations Michael White Los Angeles Converting content from physical The separation of tech-intensive The changing nature of the and analog to digital changes the studios and conventional office technology is transforming technology and eliminates the space is over, replaced by one the traditional creative media need for traditional workflow and cohesive creative media work workstation. It is being rede- adjacencies. The shift to server/ setting. Former “black box” signed around the equipment cloud-based computing frees up functions like video production as a support structure and where and how media production and graphics editing take place framework. The latest workstations can occur. As multidisciplinary at the desktop—collocated in empower users to tailor, reconfig- teams replace departments, the the workplace, not in enclosed ure, and move them around media workspace is becoming editing rooms or studios—to easily, depending on how they more open, multi-functional, provide fully integrated produc- work, where they work, and the and collaborative. tion facilities. creative media task at hand.

Studio space is steadily integrating with other workspaces, letting media companies do more with less from a real estate perspective. Behind this is new editing and production technology that lives on the desktop.

left: Time Warner Cable, El Segundo, CA above: KCET, Burbank, CA

20 Gensler Design Forecast 2013 21 Product Design

Trend Trend Trend practice AREA leaders 22 23 24 Ehren Gaag Baltimore Rethinking Health & Fabrication the Desk Hackability on Demand Steve Meier Chicago As smart devices proliferate, as If sitting at your desk all day Solid modeling programs, mobility becomes the rule, what literally takes years off your life, rapid prototyping, and instant happens to the desk? Will it the sedentary nature of office fabrication are impacting George Miller-Ramos become “universal,” changeable work is likely to change—with product design. They let designers London at will to suit the needs of any significant workplace product model and fabricate, but they user? Is a desk even needed if implications, since this could be could also “localize” some prod- smart devices have everything as big a health issue as second- uct manufacturing, eliminating people require to work and hand cigarette smoke was a inventories and shipping. connect? Or will smart surfaces generation ago. Letting people In time, they could change the and even smart eyewear change reshape work settings quickly relationship between designers the game, transforming the to meet changing needs similarly and end users, with fabrication workspace and making smart- opens the door to a range of technology serving as phones and tablets passé? new products. the “medium of exchange.”

Q&A The SLO_Gen Table was created using digital design and fabrication techniques by product designers from Gensler Los Angeles and Ehren Gaag students from the College of Archi- PRACTICE AREA LEADER tecture and Environmental Design at Cal Poly, San Luis Obispo, CA.

How is product design evolving in the workplace?

EG: A mobile and collaborative workforce requires new ways to team and connect. Our research shows that as much as 50 percent of the workplace should support collaboration and interaction. The conference room isn’t where it’s happening, so the potential for distraction is higher. With the shift from laptops to tablets, people are even more mobile. All this suggests opportunities for a new generation of products that facilitate the different modes of work that need to coexist in the workspace. The need for virtual teams will also drive new products. Wellness is likely to change work styles, with desks opposite, from left: HiFi Chair, Ninety and chairs that let people choose Task Light to stand or sit while they work. above: SLO_Gen Table left: David Edward Royale Chair

22 Gensler Design Forecast 2013 23 Amgen and Gensler translated workplace research and strategy into a pilot project to modernize Amgen’s 40-year-old headquarters campus building as a high- performing “home base” for its global team. above: Amgen Headquarters Pilot Project, Thousand Oaks, CA below: Organovo, San Diego New labs and offices for Organovo, which specializes in 3D bioprinting Science & technology, renew an out-of-date industrial building. Interior glass walls encourage interaction and visual connection between the sci- Technology entists and their office colleagues.

Trend Trend Trend practice area leader

Barbara Bouza 25 26 27 Los Angeles New Players, Lab Bench Rethinking New Centers to iPad the Lab China’s growth as an exporter and The lab bench isn’t the center of Labs are becoming an accepted market is making it a global R&D the action any longer. Advances part of the office workplace. center for science and technology, in technology are integrating labs A shift to modularized labs adds spurring new academic programs. with other workspace, and freeing planning flexibility and makes Something similar is happening researchers and technicians to it easier and less expensive to in the US as it faces a shortage of work in the field or at the patient’s update, replace, move, or remove qualified graduates. To cope with bedside. This expedites lab work, them. Mobile labs make it possible reduced funds, universities are reduces space needs, provides to deploy fully equipped testing engaging industry as an active greater flexibility, and supports and research facilities wherever research partner, often in jointly workforce mobility by allowing they are needed, including in sponsored facilities. shared use of lab facilities. remote or difficult locations.

1324 Gensler Design Forecast 2013 25 The Future of As health consciousness grows, it is shifting the focus Health & Wellness of healthcare from illness to wellness. Healthcare providers are rethinking their treatment models and facilities, both to reflect the more holistic view of health that wellness implies and to remain competitive in a fast-changing marketplace. Wellness speaks to the human dimensions of healthcare and Health & Wellness broadens its range of settings. Focused on Staying Well Redesigned for Wellness Accessible Healthcare It opens the door to innovation.

26 27 Health & Wellness

Trend Trend Trend practice AREA leaders Sarah Bader 28 29 30 Chicago Focused on Redesigned Accessible Barbara Bouza Staying Well for Wellness Healthcare Los Angeles Healthcare is being reinvented As wellness is embraced by health- As healthcare has evolved, the around the idea of wellness— conscious consumers, everything human dimensions haven’t always proactively maintaining health, from hospitals to work settings is had the highest priority. Now Nila Leiserowitz not just treating illness. Aging being rethought and redesigned. consumers are pushing back. They Chicago populations and the rising cost Healthcare providers are focusing want healthcare facilities to be of care are leading to a holistic, on the patient experience. Hotels located closer to where they live and self-managed approach to personal are integrating fitness and stress work, and to use smartphones and health that extends to all aspects reduction into guest rooms, while tablets to schedule their appoint-

of life. This has broad implications, employers are making it easier for ments and get answers to routine Blending hospitality with retail, a not just for the healthcare sector— people to avoid sedentary habits. questions. Technology today can health insurance company brought hospitals, insurers, and providers, Communities are giving renewed take this further, letting specialists a service and learning center to for example—but also for comm- value to recreational open space, diagnose and even treat people where its customers are, making it unities and organizations. and promoting walking and biking. remotely, working with local teams. ultra-convenient for them to get information and advice about their coverage and healthcare options. Q&A

Sarah Bader PRACTICE AREA LEADER

How is technology impacting design for health and wellness? SB: For providers, success will depend on the ability to touch more people. Technology allows that through what we call information arbitrage—taking electronic medical records and managing the information in new ways. It will enable people to monitor their own care and to involve providers more fully. How we support this technology in the physical space is a developing area of expertise.

Medical concierge teams at Johns opposite: Johns Hopkins Medicine following page: Yishun Community Hopkins Medicine International International, Baltimore Hospital, Singapore help their global clientele decide on View related content top: Horizon Center, Moorestown, NJ the best possible medical care and above: An energy company’s fitness arrange it, often on an urgent basis. center, Houston

28 Gensler Design Forecast 2013 29 Singapore’s new Yishun Community Hospital will use “slow medicine,” an alternative to treating end-of-life patients with multiple surgeries and heavy medication. Holistic in approach, it will make the setting itself part of the treatment plan.

30 31 The Future of We now live in many places at once. Smart devices connect Lifestyle us to work, play, shopping, entertainment—and to each other—in a convergence of tangible and virtual worlds.

The Growth of Cities As urban experiences and Where the Action Is The Power of Connection pleasurable pursuits are

The Value of Place From Big Box to Boutique increasingly filtered through Centers Go Hyper-local digital media, people will seek to make personal connections between leisure’s real and Upmarket Ambitions Scalable Pop-ups Engaging by All Means virtual contexts. Informed, connected individuals will Catching the Flavor Health Is the New Green Innovation Desired drive the market.

Anchor Tenants Playing to the Fans Sponsors Are Partners

Keeping It Simple Individual Choices Walking the Line

32 33

The latest mixed-use centers, like this one in Buenos Aires, renovate old buildings—in this case, a former GM factory—as vibrant hubs that offer shopping, sports, and enter- tainment to revive their districts.

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Bergamot Transit Village redevelops a vacant industrial site next to a new Metro station in Santa Monica, CA. Mixing creative workspace, multi- unit housing, and vibrant streetfront retail, it fits with and activates the surrounding neighborhoods.

opposite: Nexus IRSA, Buenos Aires above: Bergamot Transit Village, Santa Monica, CA left: Shanghai Tower, Shanghai Mixed Use & Entertainment

Trend Trend Trend practice AREA leaders

Marty Borko 31 32 33 Los Angeles The Growth Where the The Power of of Cities Action Is Connection Bea de Paz Washington, DC The UN projects an 84 percent The urban core is experiencing a Destinations trade on their ability increase in urban population by rebirth. Its popularity reflects the to connect people. The best of 2050, when 69 percent of the fact that the typical city center them connect emotionally by earth’s 9.3 billion people will live comes with a modicum of infra- providing immediate, authentic P eter Merwin Houston in cities. Urbanization drives structure, services, and amenities, experiences that get people “out growth and challenges cities to usually including mass transit. of the house” at night and on A super-tall tower’s vertical mix can absorb it without being over- This makes the core a particularly weekends. The activity their draw a 24/7 crowd to activate its whelmed. This will require strate- attractive venue for redevelopment. synergy produces gives them a Duncan Paterson Los Angeles district. The Shanghai Tower’s 121 gies that range from mixed-use As single-use districts lose favor, vibrancy that can spark renewal stories combine offices with hospi- “vertical cities” to fine-grained the urban core is pulling in a in the areas around them and tality, housing, and retail—all linked development that effectively broader range of uses and mixing generate higher returns faster for by transit to the surrounding city. addresses the cultural context. them in closer proximity. property owners and developers.

34 Gensler Design Forecast 2013 35 Successful retail centers are well Retail Centers attuned to the shopping patterns of their clientele. They emphasize the social dimension, recognizing the value of providing customer communities with a place to land.

Trend Trend Trend practice AREA leaders

Maureen Boyer 34 35 36 San Francisco The Value From Big Box Centers Go

of Place to Boutique Hyper-local David Glover Los Angeles To compete successfully with Consolidation and contraction Consumer interest in authenticity online shopping, retail centers among retailers mean that US retail is pushing retail centers to focus offer what amounts to a curated center owners and developers on the local in their tenant mix experience. As “curated” implies, face big box and anchor vacan- and design choices, avoiding a they are rethinking everything cies. To stay relevant, revive and one-size-fits-all approach. In from the tenant mix to the details raise rents, and preserve and keeping with retailers that are of the overall setting. Variation grow their tenant base, they are tailoring their look and offerings and customization are a big part reinventing themselves. For new to the specific community served, of the curating process, expressed retail centers, this is shrinking the retail centers are adding locally through events and store offer- format as they and their tenants focused events and finding ways ings and activities. So are the switch to a boutique-like experi- to leaven their tenant roster with amenities that can turn a retail ence to generate buzz and attract local stores and locally derived— center into a real destination. new customers. and often artisanal—goods.

opposite: The Avenues, Kuwait City

View related content above: FIGat7th, Los Angeles Q&A below: Coex, Seoul

Maureen Boyer Practice Area Leader

How can US retail developers stay relevant and thrive?

MB: The best way to connect with your customers is to be relevant to them. This relates to how well you grasp the current conditions of your specific market and how well you can project them into the future. Teenagers continue to be a significant target market for US malls, but today’s young adults shop differently than previous generations. If your retail center—like many others— has young adults as its primary demographic, you have to pay close attention to their constantly changing habits. If you can continually show them that you know what they care about and your retail center reflects that, you’re on the right track to staying relevant to them.

36 Gensler Design Forecast 2013 37 Gensler leverages its global design network to support UNIQLO’s Retail expansion across Asia, Europe, and the US. As with other international store rollouts, Gensler design standards ensure the highest level of quality and brand consistency.

Trend Trend Trend practice AREA leaders

37 38 39 Barry Bourbon Upmarket Scalable Engaging by San Francisco

Ambitions Pop-ups All Means Kyle Davis From quick-serve restaurants to From its origins in high fashion, Retailers, banks included, are Chicago makers of custom car wheels, the pop-up store concept is pulling out the stops to connect everyone is moving upmarket. spreading, taking cues from food with their customers. Many offer Chains with a “fast food” image trucks, in-store stores and expe- tailored content such as in-store Irwin Miller are broadening their menus— riential feature zones, and the navigation, social apps, interactive Los Angeles emphasizing fresh, local, and over-the-top installations found environments, and digital wallets Q&A healthy—and giving patrons in trade shows. Reflecting retail’s to keep the focus on personal attractive places to meet up time-bound need for space, service and engagement. Others and socialize. Other retailers pop-ups are “going mega” to stress their brand elements (“This are stretching the luxury category introduce new products. They’ve is us”), the local ties (“We’re here Chinatsu Kaneko as they recognize the growing also hit the sidewalk and parked too”), and one-to-one guidance Senior Designer affluence of their customers. curbside to generate brand buzz. (“How can we help?”).

How is “curation” emerging as a trend in brand design in Tokyo?

CK: Curation is big in Tokyo, especially in the retail sector. Brands have to be refreshed to keep their target audiences interested and loyal. Department stores are dedicating part of their floor to “temporary shops” so there is always something new. Their customers come to the store for essentials, but are entertained by the inspirational. That inspirational aspect reflects the brand’s curation and careful editing. Younger generations mix different brands to suit their own sensitivity and they expect the same expression from brands.

View related content Relevance and authenticity are key strategies in engaging customers. In Tokyo, the new Ben & Jerry’s shop is redolent of the company’s roots in New England dairy farms, an authentic look that appeals to young people in the city.

UNIQLO, Taipei opposite, from left: Microsoft Surface Pop-up Store, New York; Ben & Jerry’s, Tokyo

38 Gensler Design Forecast 2013 39 The sustainable, 185-room Fairmont Pittsburgh shares the 23-story Hospitality Three PNC Plaza with law firm Reed Smith’s headquarters, ground-floor retail, and 28 condominiums. The mix helps activate a major plaza in the heart of the city’s downtown.

Trend Trend Trend practice AREA leaders

40 41 42 Ed Grun Houston Catching Health Is the Innovation the Flavor New Green Desired Tom Ito Los Angeles Many hotels aim to stand out Hospitality brands have made Hotel operators in the Middle by celebrating their roots in the sustainable practices part of their East are especially keen on the community. Providing a backstory brand and offering. Now health new. With more competition in Nancy Nodler is part of this, especially for and wellness are in their sights. this sophisticated and rapidly Houston established properties. New ones Wellness is more than access to a maturing market, choice is up and trade on their cachet, with ameni- spa or fitness center. It can mean prices are coming down. That’s ties that draw locals as well as guest rooms that encourage driving experimentation: new visitors. Knowledge of the terrain yoga, exercise, and meditation, brands, new lifestyles, and new and a reflected sense of place are for example, and design choices, designs. At the high end, the focus differentiators that add to the toiletry selections, room-service is on creating something special guest experience. Creativity and menus, and mini-bar snacks that and memorable—the kinds of authenticity always win points. reflect a health consciousness. settings that lead to return visits.

above: Fairmont Hotel, Pittsburgh left: Mr. C Beverly Hills, Los Angeles opposite: Shore Hotel, Santa Monica, CA Hotels are upping the ante on sustainability to attract guests and control life-cycle costs. The LEED-Gold Shore Hotel sets the bar high for green design, with natural ventilation, LED lighting, sandstone walls, and rooftop solar panels.

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40 Gensler Design Forecast 2013 41 below: Rio 2016 Olympics Master Plan View related content (with Coutinho, Diegues, Cordiero Architects, Miguel Pinto Guimarães Architects, and SWA), Rio de Janeiro right: Farmers Field, Los Angeles bottom right: Shengjing International Performing Arts Center, Shenbei, China

Host cities, such as Rio de Janeiro, are utilizing major sporting events as a catalyst for change. The 2016 Olympic and Paralympic Games offer a chance for the city to rebrand itself and renew its infrastructure.

With a retractable roof and seating for up to 76,000 fans, Farmers Field, the proposed sports/entertainment venue, is designed to attract the most iconic events to downtown LA.

Sports & Q&A

Jonathan Emmett Recreation Practice Area Leader

Trend Trend Trend practice AREA leaders How can technology enhance the fan experience? 43 44 45 Ron Turner Los Angeles JE: When we’re watching a game Anchor Playing to Sponsors Are at home, we’re accustomed to a plethora of data—instant stats, Tenants the Fans Partners Jonathan Emmett commentary, interaction with Los Angeles other fans, and the opportunity Sports and entertainment districts Sports venues are designed The sponsors of sports venues are to follow along with our own are now urban destinations, to make fans feel like repeating increasingly viewed as partners. devices. Sports fans look for a often developed in tandem with the experience. The latest stadiums To make their investment in Keith Fuchigami similarly immersive experience at convention centers. The goal is to deliver cruise ship–worthy naming rights pay off, sponsors Los Angeles the game; and with thoughtful maximize each venue’s revenue offerings at every price point. are actively involved in shaping strategy and design, technology and its contribution to the whole. Technology is leveraged to every aspect of the fan experience presents an opportunity. The goal Arenas and stadiums now host enhance the game-watching they touch. They measure their is to engage and entertain—not Michael Wekesser several teams along with headline experience and connect fans ROI in engagement: getting fans overwhelm. If you miss the chance Los Angeles music and trade events. The crowds with venue sponsors and teams. out to the games, interacting with to connect on the channels that they attract stay on afterward, The locations of choice now are them at the venue, and keeping consumers are choosing for spending their money right there downtown—with public transit the connection going between personal communications and instead of heading home. replacing the sea of parking. games and in the off-season. transactions, it’s likely your fans are going to stay home with those high-def TVs.

42 43 Brand Design

Trend Trend Trend practice AREA leaders John Bricker 46 47 48 New York Keeping It Individual Walking Simple Choices the Line Dian Duvall San Francisco Consumers face an overwhelming People connect based on shared Consumers once felt that they range of choices, so brands are values and aspirations, so tapping lacked control, but social media, simplifying their message and into both is a brand imperative. smartphones, and peer-to-peer offerings. The paradox of choice In this sense, brands have some- connections are shifting the Deanna Francl Washington, DC means that brands have a potential thing in common with family or balance. Consumers set the pace advantage if their paring down is friends—social bonds that bridge and terms of brand engagement. seen as a convenience. Pop-ups between the personal and the Yet they also expect that the and other responses to changing communal. So smart brands give brand’s intelligence, sense of tastes and short attention spans people many reasons to choose authenticity, and willingness to use time itself as a limiting device them. They also engage them in surprise them in pleasing ways to introduce a new product and many different ways so they stay will be there. Smart brands walk deliver a message. interested—and loyal. that line with alacrity.

Less can often be more. Gensler’s simple but memorable graphics helped create brand awareness for DoubleTree’s Cookie CAREavan, a 50-city food truck tour featuring the hospitality brand’s signature chocolate-chip cookies.

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DoubleTree by Hilton brand design opposite: 100% design, UK, brand repositioning

44 Gensler Design Forecast 2013 45 The Future of Thriving communities grow from a strong base. Behind Community their growth is a supporting armature—flexible, resilient, and able to meet the future in many different ways. To

Livable Cities A Richer Urban Mix thrive is to work well. Thriving Planning for Resilience Virtual Laboratories Zeroing Out the Cloud Supporting Healthcare communities attract talent and investment, move people and goods efficiently, and house, educate, entertain, and sustain the young and the old. New or renewed, thriving communities build a better world.

Emphasis on Comfort Air Travel’s DIY Moment Sustainability Labs

Doing More with Less Demand-led Growth Millennial Crossover

46 47 King Abdullah City for Atomic and Renewable Energy is a key part of Saudi Arabia’s shift to a knowledge-based economy. The King Abdullah City for Atomic and resource-efficient city, set in a View related content Renewable Energy, Riyadh wadi landscape, is planned for below: London Britannia Airport full use of natural systems. Proposal, Thames Estuary

The proposed floating airport in the UK’s Thames Estuary would achieve resilience by addressing Planning & sea-level rise. It would replace London Heathrow, which could then be redeveloped as a transit- Urban Design served new community.

Trend Trend Trend practice AREA leaders 49 50 51 Alan Colyer Houston Livable A Richer Planning Cities Urban Mix for Resilience Carlos Cubillos Washington, DC “Walkable” cities, dense and New work patterns are reshaping Designing with nature for resilience transit-linked, are the new standard. cities the same way they’re reshap- is a planning strategy that takes One-third of the US population ing the workplace. As creative and sustainability to the next level. lives in central cities, the most since knowledge workers unplug from Resilience moves the focus from Peter Sheard London 1950. The worldwide migration of traditional office space, they are individual buildings to larger businesses and people into cities creating significant shifts in real areas and urban/regional systems. creates new challenges for provid- estate demand. They are already Accurate risk assessment is part of ing adequate housing and services. transforming the urban cores of it. For example, climate data from To cope, some metropolitan regions some established cities, turning the last 50 years may be an inad- are developing high-density new dense transit corridors into cata- equate basis for ensuring the safety communities at their edges. Most lysts of redevelopment that allow of communities over the next 50 are transit-served and the best are for a richer, more accessible mix years, given the higher incidence highly sustainable. of uses than in the past. of extreme weather events.

48 Gensler Design Forecast 2013 49 Mission Critical

Trend Trend Trend practice AREA leaders Jan Gross 52 53 54 New York Virtual Zeroing Out Supporting Laboratories the Cloud Healthcare Greg LaCour Houston Data centers are the new university The exponential growth of digitized Hospitals’ need for data centers has research labs. These institutions data puts the spotlight on the grown beyond traditional records rely increasingly on computing power energy and carbon footprint impli- storage to embrace the clinical side Grant Uhlir to support scientific, engineering, cations of data centers. Several as well. Paperless records and digital Chicago medical, demographic, and even legal of the biggest users are taking patient care—including surgery, research. While business continuity the lead by being more transpar- medical research, and other health- is all-important to business users, ent about these implications care related activities—contribute research institutions value speed, and pushing for new solutions. to the data storm that healthcare Offering vital support to the daily capacity, and—in particular—the Making processing and cooling more providers are facing. A future growth operations of Cleveland Clinic, its ability to add and upgrade equipment efficient is an important first step, that centers will support is the new data center serves 2,800 quickly and cost effectively to meet but the end goal is net zero energy need for specialists to treat patients physicians. It can potentially double changing program needs tied to performance—without compromis- remotely, working with medical and in size to add supercomputing research funding. ing speed and redundancy. paramedical teams in the field. capability for medical research.

Q&A

Jan Gross PRACTICE AREA LEADER

What is the industry doing to keep data centers from overwhelming the grid? JG: We are looking at new ways to cool these buildings, which are the heartbeat of our culture. We need to look for more sustainable, more renewable energy sources to power them. We’re also urging manufacturers to warranty higher operating temperatures for their equipment, which will allow operators to run the equipment at a higher temperature and won’t require so much cooling power.

left: Cloud Computing Center, Upstate New York top: Cleveland Clinic Data Center, Brecksville, OH above: High Performance Computing Research Center, Princeton University, NJ

50 Gensler Design Forecast 2013 51 Terminal 2 at Incheon International Airport, designed by Gensler as Q&A part of the HMGY Consortium, doubles the size of the East Asia gateway and sets a new standard for quality of passenger experience and sustainable high performance. Jennifer Johnson MANAGING DIRECTOR

How are airports becoming destinations? JJ: Bringing an airport into the urban fold, and vice versa, can have a huge impact on revenue. Take Denver International Airport (DIA): some 53 million travelers pass through DIA every year, but far too many of them never get into the city. DIA’s South Terminal Redevelopment Program will help change that. The catalyst is a new rail line extending 15 miles from downtown Denver to connect with DIA. The airport will meet it with a new train station, a large hotel and conference center, and a public plaza that’s big enough

Air travelers expect airports to for festivals and cultural events. provide a high level of amenity: Once they’re in place, DIA will not SFO T2’s hospitality-like settings only be a gateway to Denver for and locally themed retail have arriving passengers, but a key grown concession revenues. T2 destination in the region. For the also speaks to the importance of city and for its airport, that’s one sustainability to the community. trailblazing revenue generator!

opposite: Incheon International Airport Aviation & Terminal 2, South Korea above left: Denver International Airport South Terminal Redevelopment Program Transportation left: San Francisco International Airport Terminal 2 renovation

Trend Trend Trend practice AREA leaders View related content 55 56 57 Bill Hooper Washington, DC Emphasis on Air Travel’s Sustainability Comfort DIY Moment Labs Keith Thompson Los Angeles The introduction of new aircraft Airports and airlines are letting Airports increasingly see them- like the A-380 and B-787 puts air travelers do it themselves. selves as sustainability proving a new emphasis on passenger As people go paperless, their grounds. They are large enough comfort and efficiency. While mobile phones will supplant ticket to tackle sitewide innovations airlines are making a big point of counters and kiosks. As a result, like cogeneration and geothermal it as they bring the planes on line, much less space and staff will climate control that are equally airports are still catching up. be needed on the landside for applicable to urban districts. On the horizon is the emergence of departing passengers—a change Terminals, too, have a scale and more personally adaptable spaces that could reshape terminals, visibility that make sustainable in terminals, with clubs as the making them more compact. measures valuable both from a testbed of the concept. Leading Phones as well as signage will building performance standpoint airports are already taking lessons guide people to their gates, point- and as “teaching moments” for in comfort from hospitality. ing out amenities along the way. the traveling public.

52 Gensler Design Forecast 2013 53 Users ranging from everyday readers to scholars are drawn to Education Boston Public Library collections like the Norman B. Leventhal Map Center, a repository for historic maps and atlases housed in new gallery, & Culture reading, and research spaces.

Trend Trend Trend practice AREA leaders 58 59 60 Dave Broz Chicago Doing More Demand-led Millennial

Maddy Burke-Vigeland with Less Growth Crossover New York Financial exigencies are leading In some fast-growing economies, There are similarities between the many education and cultural insti- the demand for education and millennial generation at work and tutions to find new partners and culture still outstrips the supply. the younger cohort still in school. Kimberly Hickson new markets, integrate technology This is fueling a wave of expansion. Both value self-expression and Houston into programs and facilities, and In education, the first goal is to calling their own shots. While the rethink how they serve their train the next generation, but the workplace is changing to accom- communities—without diminish- longer-term goal is to achieve modate them, education lags behind. ing the quality of the experience. parity with, if not actually surpass, Teaching models and settings are View related content Strategies include having buildings international institutions. In out of sync with students who serve multiple uses, leveraging the petroleum-rich Middle East, value collaboration (but need to programs by offering online culture is a source of national focus) and are ready to scrap survey courses, and spurring growth by prestige, so museums and other courses for small-group seminars, opposite: Moorpark College Academic developing centers or campuses in cultural projects are potential hands-on prototyping with peers, Center, Moorpark, CA locations with greater demand. ingredients in new development. and self-paced online learning. left: Norman B. Leventhal Map Center, Boston Public Library, Boston below: MIT-SUTD International Design Center, Cambridge, MA following page: Myriad Botanical Gardens, Oklahoma City, OK Moorpark College and a local high school share this building’s offices and classrooms. Designed to blend A new international partnership with with its context, the building unites Singapore University of Technology the upper and lower campuses while and Design prompted MIT to build a giving each a distinct identity. collaboration hub—a multipurpose international design center that can be reconfigured as needs change.

54 Gensler Design Forecast 2013 55 Gensler Design Forecast is a summary of the trends we see in our global markets and their implications for design. For updates, please follow us online.

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A public-private partnership between Oklahoma City and Devon Energy was key to providing the revenue to upgrade and operate Myriad Botanical Gardens, whose new light-filled restaurant is a focal point of the popular urban park.

56 Gensler Design Forecast 2013 57 WE GROW We receive our people Gensler Annual Report WHEREVER OUR international Lead the CLIENTS TAKE US. acclaim. Profession. Gensler is led collaboratively Our Global Presence New Benchmark for Architectural Record Designer Xia Spotlighted Hartman Named an Keeps Expanding. Shanghai Tower. Names Gensler #1. as “Brave Thinker.” AIA Fellow. across its 43 offices and 20 Gensler has extended its Slated to be the tallest Gensler claimed the Gensler’s Jun Xia joined a Principal Bill Hartman was reach to 43 locations, building in China when #1 spot in Architectural slate of influential leaders as named a Fellow of the including the most recent completed in 2015, the Record’s 2012 Top 250 one of The Atlantic’s Brave American Institute of practices by an exceptional additions in Bangalore, Shanghai Tower crossed Architecture Firms, an Thinkers 2012 for his work Architects, recognizing his Bangkok, Miami, Pittsburgh, the 400-meter threshhold achievement driven largely on the Shanghai Tower. leadership with clients to Raleigh-Durham, São Paulo, in December 2012. by the diversity of our Perhaps more impressive realize greater potential team of designers. Every Seoul, and Toronto. practice areas, talent, and than the tower’s soaring through design excellence. geographic markets. height, said the magazine, client benefits from the are its sustainable features. IIDA Inducts Williamson. VMSD Ranks Gensler The International Interior range of their experience, Top Retail Firm. Design Association inducted For the second year running, principal Jim Williamson as Gensler earned VMSD’s 2012–2013 International the breadth of their market #1 retail design firm ranking. President. Williamson plans The standing acknowledges to help grow the IIDA’s Firm Launches New the firm’s $65 million in international presence and coverage, and the depth and Practice Areas. 2011 retail revenue. enhance its mission. To meet client needs, we Henry’s Contributions continue to extend the Recognized with Legion of diversity of their knowledge breadth of our services, Firm Tapped as Interior Honor Induction. including three new practice Design Giant. The Retail Design Institute areas in Health & Wellness, Gensler claimed the #1 spot inducted principal Jeff and expertise. The Gensler Education & Culture, and We Cultivate Innovation in Interior Design’s 2012 Top Henry into the Retail Creative Media. by Hiring Diverse Talent. 100 Giants and was named Design Legion of Honor, Gensler has hosted the “Most Admired Firm.” recognizing his lifetime difference begins with them. 2,200+ internships in four The firm also was named #2 contributions that have decades and continues among the magazine’s 2012 shaped retailing, store to offer scholarships to Hospitality Giants. design, and design culture. Bricker Cited for Impact promising young architects on Retail Design. and designers. DDI named principal John Bricker a “Top Retail Design HyundaiCard Air Lounge Influencer,” recognizing Wins National AIA Award. his role as a retail practice Big Win in the Middle East. The American Institute of founding member and his Research Program Keeps The National Bank of Abu Architects conferred the interdisciplinary approach. Building Knowledge. Dhabi named Gensler as 2012 Institute Honor Award Gensler continues to fund the lead designer for NBAD for Interior Architecture to research projects across Headquarters in the Abu the HyundaiCard Air Lounge offices and practice areas to Dhabi Central Business in South Korea. Birney Honored Among investigate the connection District on Al Maryah Island, Top Young Designers. of design to strategy and strengthening the city’s role VMSD named Design business performance. as a financial hub. Director Aaron Birney to its This body of knowledge Designer Dozen list of the includes 100,000+ Workplace best and brightest young Performance Index survey designers in retail design. responses and 1 million+ BD+C Calls Gensler the observational data points, Best Place to Work. as well as insights gained Industry magazine Building from direct client and user Design + Construction named outreach. Ongoing efforts Gensler Is Top-Ranked Gensler a “Best AEC Firm include a survey exploring International Design Firm. to Work For,” recognizing evolving workstyles. Gensler received the top the firm’s diverse talent architectural firm (non- pool and commitment to engineering) ranking in professional development. Board of Directors ENR’s Top 500 International from left: Andy Cohen, Diane Hoskins, David Gensler, Dan Winey, Ray Shick, Design Firms. Robin Klehr Avia, Joe Brancato, Ken Sanders, Julia Simet, Chris Johnson

58 Gensler Annual Report 59 broad designers Sustainability expertise make the is embedded in with local difference. our work. relevance.

Gensler Predicts London’s Barsuk Sheds Light on Gensler Highlights “A Team Targets Housing for Nagashizu: One Year Later. Relief in Sandy’s Wake. BASF Notches Double New Milestones in Leading the Pack in A Sustainability Pioneer. Future as Global Leader. Learning Styles. Building That Breathes.” World’s Rural Poor. A local Gensler team built Following Superstorm Platinum Rating. Sustainable Building. Green Design. The USGBC awarded Art The firm shared a vision of Studio director Peter Principal Doug Gensler Driven to address the lack a fishing hut in Nagashizu, Sandy, which hit the East The BASF North American Gensler maintained its Gensler captured the #2 Gensler the 2012 Pres- the City of London in 2050 Barsuk delivered a TEDx spoke at CoreNet’s East of affordable housing in the Japan, a town destroyed Coast of the US, Gensler Headquarters, in Florham leadership in sustainability spot on ENR’s Top 100 ident’s Award, recognizing at the Developing City Talk about how the built Coast regional symposium developing world, Gensler’s by the 2011 earthquake staff reached out to support Park, NJ, became the fifth with projects such as Green Design Firms, and his pioneering vision for Exhibition. In this future, environment can enhance about The Tower at PNC Smita Gupta and Diwakar and tsunami. The structure Gensler employees in need project in the US to achieve PNC Bank’s first net-zero ranked #1 in Commercial the green building industry. the Square Mile becomes a learning, and how the Plaza, offering insights on Chintala partnered with helps revive a key aspect of assistance. The firm has LEED double Platinum energy bank branch in Offices, #1 in Sports, Below: PNC Bank’s net-zero new global free-trade zone, newest education spaces the headquarters’ innovative WorldHaus to create low- of the town’s livelihood, committed a matching certification. Gensler’s Fort Lauderdale, FL, and Entertainment & Civic, energy retail branch built on a new infrastructure encourage four learning breathable skin and natural cost, eco-friendly modular while creating a communal donation of up to $10,000 design helped BASF attain The Tower at PNC Plaza in and #1 in Retail. The and rich with cultural and modes: socializing, creating, ventilation system. houses and apartments. gathering place for villagers. to support American Red the USGBC’s highest rating. Pittsburgh. Set to be one firm also captured the technological innovation. focusing, and collaborating. Starting at a cost under Cross Disaster Relief. of the greenest highrises in #1 spot in BD+C’s Most $2,000, the prototypes use the US, the tower received Green Accredited Staff innovative materials such Eco-Structure’s 2012 “On the in Architecture and Tompkin Takes Aim at as interlocking compressed- Boards” Evergreen Award. Engineering firms. Gensler Gensler Sponsors CTBUH Technology Conundrum. earth bricks and a modular Team Expands Role of has more than 450 LEED 2012 World Congress. Principal Gervais Tompkin microtruss and polystyrene Animal Shelters. certified projects. In September, Gensler spoke at TEDx about roof panel system. In June 2012, the Don sponsored the 2012 World business’s dependence on Sanders Adoption Center Congress of the Council on virtual relationships and opened as a “No Kill” animal Financial Results Tall Buildings and Urban how we succeed—or fail— shelter in Texas. Gensler Revenues in our most recent fiscal year hit an all-time Habitat. The Shanghai at adapting to the changes New Lease on Life for helped Friends For Life Gensler Sets Benchmarks high, reflecting the breadth of our practice and service Winey Says Future Cities meeting showcased high- they require. Blighted Neighborhood. reinvent the shelter’s role in Green Airport Design. offerings, our global reach, and the continuing trust of Are On the Way Up. rise projects and examined A team of Gensler planners in the community, with a A host of new airport our clients across our four market sectors. Principal Dan Winey issues such as climate and designers revitalized sustainably designed space terminals reflect the highlighted the Shanghai change and urban density. the MLK Medical Center that sets a new standard for firm’s commitment to $751M Tower in a TEDx Talk about Making a Global Impact. Campus and surrounding animal care, animal rescue, environmental steward- designing cities using the Gensler’s “Redefining the area in South Los Angeles, and client education. ship, including the LEED $697M vertical space created by Town Square” initiative transforming an underserved Gold certified Portland $683M sustainable tall buildings. engages the 43 cities where neighborhood into a health International Jetport and we’re located, drawing on and wellness community. San Francisco International $574M our energy and expertise A Chic New Image for Airport’s Terminal 2, as to initiate improvements to Rebranded Goodwill. well as the Chennai Inter- $463M our communities. Clever details and a color- national Airport in India. Hospital Honored for based theme infused new Helping the Environment. energy into a rebranded Gensler received a 2012 Duo Outlines Consumer Goodwill pop-up shop in Healthcare Environment Trends in Global Retail. Washington, DC, created Award for Conceptual Retail practice leaders Irwin with donated time by a IMPACT NY Highlights Design of the Community Miller and Barry Bourbon Gensler design team. Design That Matters. Hospital at Yishun, Art Gensler on Airports: presented “Shopping Gensler’s Amanda Carroll Singapore. The hospital’s “Let’s Flip the Terminal.” the Globe” to National founded and co-chaired design enables 80 percent Firm Exports Design 2008 2009 2010 2011 2012 In March 2012, Art Gensler Retail Federation members IMPACT NY, an IIDA event natural ventilation and a Thinking to Thailand. delivered the keynote, “Let’s in a groundbreaking inviting New York design fully integrated natural With students from Flip the Terminal,” for the live webinar, describing Knight Stresses Need for firms to submit pro bono LA Office Nets LEED water cycle. four US and Thailand Contributions to US and Gensler is fully employee AAAE/ACC Airport Planning, trends in emerging Resilience at Greenbuild. work with community Platinum Rating. universities, principal international retirement owned through direct Design & Construction markets and offering four In a presentation at impact. Proceeds benefited With radiant cooling Jordan Goldstein led an plans (US$) shares and our ESOP. Symposium. Gensler Denver must-do strategies for Greenbuild 2012, Lewis desigNYC, a platform that systems, operable experiential design held an open house following companies that want to Knight, regional director connects civic-minded skylights, and advanced and research program the leading industry event. expand internationally. of Gensler’s Planning designers with nonprofits. controls, Gensler’s new in Bangkok to create $ 33.5mil 100% & Urban Design practice, office in downtown Los scalable options for outlined how the San Angeles achieved LEED low-income housing Francisco Bay Area is Platinum status. and community centers. The value of Gensler ESOP taking a long-term focus and retirement plans to prepare for climate (US$, on 9.23.12) change and natural disasters by planning for resilience. $ 284mil

60 Gensler Annual Report 61 Board of Directors Denver Keith Thompson, AIA, LEED AP Scott Dunlap, AIA, LEED AP BD+C Robin Klehr Avia, FIIDA Andrew P. Cohen, FAIA, IIDA Ron Turner, FAIA, LEED AP Dian Duvall Gensler Leadership Joseph Brancato, AIA Eugene Y. Watanabe, AIA, LEED AP BD+C John Duvivier, RA, LEED AP Andrew P. Cohen, FAIA, IIDA Detroit Michael White, AIA J. Jeffrey Hall, AIA, LEED AP BD+C David Gensler, Assoc. AIA, LEED AP William Hartman, FAIA, LEED AP Warwick Wicksman, AIA Jeff Henry, CID Simply put, Gensler is its Diane Hoskins, FAIA, LEED AP BD+C Tommaso B. Latini, AIA Christopher P. Johnson, RIBA Doha Miami Joan Price Ken Sanders, FAIA Christopher P. Johnson, RIBA Walter Trujillo, AIA, LEED AP Tina Riedell Ray Shick, AIA Kirsten Ritchie, PE, LEED AP O+M people. A first-person quality Julia Simet, IIDA, LEED AP ID+C Dubai Minneapolis Gervais Tompkin, AIA, LEED AP Daniel W. Winey, FAIA, IIDA, LEED AP Tareq Abu-Sukheila, AIA Lamar Johnson, AIA, LEED AP BD+C Peter Weingarten, AIA, LEED AP Christopher P. Johnson, RIBA Nila R. Leiserowitz, FASID, IIDA Steve Weindel, AIA, LEED AP Executive Directors Daniel W. Winey, FAIA, IIDA, LEED AP pervades our one-firm firm. Andrew P. Cohen, FAIA, IIDA Firmwide Resources Morristown Douglas Zucker, AIA, IIDA, LEED AP David Gensler, Assoc. AIA, LEED AP Bruce Bartolf Reid Brockmeier, AIA Diane Hoskins, FAIA, LEED AP BD+C Karen Draper, ACA Rob Gatzke, AIA, LEED AP BD+C San Jose, CA David Gensler, Assoc. AIA, LEED AP Brenda Nyce-Taylor, IIDA, LEED AP ID+C Chuck Albright, AIA Clients are the first to know it, Founder Kate Kirkpatrick Kevin Schaeffer, AIA, LEED AP M. Arthur Gensler Jr., FAIA, FIIDA, RIBA Meghan Rhea, Esq. New York John Scouffas Ken Sanders, FAIA Ambrose Aliaga-Kelly, AIA Robin Klehr Avia, FIIDA San José (CR) because they can quickly Gensler Principals Hong Kong Brian W. Berry, AIA, LEED AP BD+C Samuel Bermúdez, RA Callum D. MacBean, RIBA Joseph Brancato, AIA Abu Dhabi John Box Bricker San Ramon put faces to names. They Tareq Abu-Sukheila, AIA Houston Madeline Burke-Vigeland, AIA, Doug Wittnebel, AIA, LEED AP BD+C Christopher P. Johnson, RIBA Marilyn Archer, FIIDA, ASID, LEED AP BD+C Matin Zargari LEED AP ID+C Robert Cataldo, AIA Atlanta Stephanie Burritt, RID Kathy A. Diamond São Paulo recognize teamwork when Stephen Swicegood, FAIA, IIDA, LEED AP David J. Calkins, FAIA, LEED AP BD+C Andrew Garnar-Wortzel Joseph Brancato, AIA Alan Colyer, ASLA Rocco Giannetti, AIA, LEED AP ID+C Austin James E. Furr, FAIA Lydia H. Gould, IIDA, CID Seattle David W. Epstein, AIA, LEED AP Gerald Gehm, AIA, LEED AP BD+C Jan L. Gross, AIA Sidney Scarboro, AIA, LEED AP they see it, too, but most Todd Runkle, LEED AP Ed Grun, AIA Leslie Jabs, AIA, CDT Chad Yoshinobu, AIA, LEED AP BD+C Steve Hudson, CPA Kathleen Jordan, AIA, CID, LEED AP BD+C Baltimore Richard Maxwell, AIA, LEED AP BD+C Joshua Katz, AIA Seoul Chris Banks, AIA, IIDA, LEED AP Bonny J. McLoud, AIA, RID, Thomas A. Lanzelotti, AIA, CSI Andrew P. Cohen, FAIA, IIDA important, they recognize Jim Camp, AIA, LEED AP LEED AP BD+C Joseph Lauro, AIA, LEED AP BD+C Daniel W. Winey, FAIA, IIDA, LEED AP Peter Stubb, AIA, LEED AP Nancy Nodler, RID EJ Lee, IIDA, LEED AP ID+C James Wallace, AIA, LEED AP C.K. Pang, AIA, LEED AP BD+C Laurent Lisimachio, AIA, LEED AP ID+C Shanghai Hal B. Sharp, AIA, LEED AP BD+C Kenneth Lunstead, AIA Xiaomei Lee, LEED AP BD+C commitment—a collaborative, Bangalore Dean Strombom, AIA, LEED AP BD+C Mark Morton, IIDA Ray Shick, AIA Daniel W. Winey, FAIA, IIDA, LEED AP Craig Taylor, AIA, LEED AP BD+C Paul Murphy Benjamin Ward, AIA, LEED AP BD+C Rives Taylor, FAIA, LEED AP BD+C Keith Frome Rosen, AIA, IIDA Jun Xia can-do attitude that takes Bangkok Johnathan Sandler Jordan Goldstein, AIA La Crosse Julia Simet, IIDA, LEED AP ID+C Singapore Diane Hoskins, FAIA, LEED AP BD+C Thomas Houlihan, AIA Thomas Vecchione Michael Wiener, LEED AP BD+C Peter Wang, AIA, LEED AP BD+C every challenge seriously and Beijing Las Vegas Edward Wood, IIDA Tampa Jerry C. Hung JF Finn III, AIA, LEED AP Bert Oliva, IIDA Robert M. Stefko, AIA, LEED AP Newport Beach Boston Kim Graham, CID, LEED AP ID+C Tokyo can draw on design research Kenneth I. Fisher, AIA, LEED AP BD+C London David Loyola, AIA, IIDA, LEED AP BD+C Nachiko Yamamoto, AIA, LEED AP ID+C Douglas C. Gensler, AIA Enrico Caruso, MCSD Sandi Warneke, CID, IIDA, LEED AP BD+C Jeanne M. Nutt, IIDA Philip Gillard, RIBA Chip Williams, LEED AP BD+C Toronto Arlyn Vogelmann Simon Jackson, MCSD James Young, CID Kenneth Lunstead, AIA and a deep bench of talent and Christopher P. Johnson, RIBA Charlotte Krista Lindsay Phoenix Washington, DC John W. Gaulden, AIA, LEED AP BD+C Ian Mulcahey Beth Harmon-Vaughan, FIIDA, Lisa Amster, AIA, LEED AP ID+C Ernest Muñoz, AIA, LEED AP Trevor Oldridge, CA (SA) LEED AP BD+C Kenneth Baker, Assoc. AIA, IIDA expertise to get the job done. José Sirera, RIBA Jay Silverberg, AIA Jeff Barber, AIA, LEED AP Chicago Duncan Swinhoe, RIBA Mariela Buendia-Corrochano, LEED AP Sarah Bader, LEED AP Jon Tollit, ARB, FRSA, LEED AP, MCSD Pittsburgh Carlos Cubillos, LEED GA Our people are the heart of Todd Baisch, AIA, LEED AP Fergal Walsh Douglas C. Gensler, AIA Deanna Francl, LEED AP Richard E. Fencl, AIA, CSI, LEED AP Donald Ghent, AIA, CSI, LEED AP BD+C Lamar Johnson, AIA, LEED AP BD+C Los Angeles Raleigh-Durham Jordan Goldstein, AIA, IIDA, LEED AP Nila R. Leiserowitz, FASID, IIDA John Adams, AIA, LEED AP BD+C John Gaulden, AIA, LEED AP BD+C William Hooper, AIA, LEED AP the Gensler difference. Jay Longo, AIA, LEED AP Marty Borko Ernest Muñoz, AIA, LEED AP Diane Hoskins, FAIA, LEED AP BD+C Carlos M. Martínez, AIA, FIIDA, LEED AP Barbara Bouza, AIA, LEED AP BD+C, Steven Martin, AIA, LEED AP BD+C Steve Meier, LEED AP BD+C EDAC San Diego Janet Pogue, AIA, IIDA, LEED AP Tom Mulhern Andrew P. Cohen, FAIA, IIDA Tom Heffernan, AIA, LEED AP BD+C Dee Rendleman, Assoc. AIA, CPA Elva Rubio, Assoc. AIA, LEED AP Barbara Dunn, FIIDA, CID J. Kevin Heinly, AIA, LEED AP BD+C Raffael Scasserra, AIA, LEED AP Grant C. Uhlir, AIA, LEED AP BD+C Brian Ferguson, AIA Theresa Sheils, AIA, LEED AP Leda Woods, IIDA Arpy Hatzikian San Francisco John Thomann, AIA, IIDA, LEED AP BD+C Thomas S. Ito, AIA, LEED AP BD+C Michael Bodziner, CID, LEED AP James Williamson, IIDA, LEED AP ID+C Dallas Rob Jernigan, AIA, LEED AP BD+C Lisa Bottom-Duvivier, Assoc. AIA, Ted Kollaja, AIA, IIDA, LEED AP BD+C Stephanie E. Koenig, Assoc. AIA Assoc. IIDA, LEED AP Paul Manno, AIA, IIDA Kap Malik, AIA Barry Bourbon, AIA, LEED AP Judy Pesek, IIDA, LEED AP ID+C Irwin S.D. Miller Cathy Bregenzer, AIA, LEED AP BD+C Cindy Simpson, IIDA, LEED AP ID+C Duncan Paterson, Assoc. AIA Collin Burry, FIIDA, LEED AP ID+C Eric Stultz, AIA, LEED AP Julia Campbell, RIBA, IIDA, Assoc. AIA, LEED AP

32 63 Gensler Clients Gensler CLIENTs Our clients reflect a dynamic world that is simultaneously 1199SEIU United Healthcare Advanced Health Media Alpargatas USA Inc. Andrews Kurth LLP global and local. If there’s Workers Advocate BroMenn Medical Alpha & Omega Consulting Group, Angel-In-Us 1st Financial Funding and Center LLC Angelo, Gordon & Co. Investment Advocate Health Care Alps Construction Anhui Qiantang Investment Co., a trait they all share—whatever 20th Century Fox AEC Electrónica The Al-Rai Real Estate Co. W.L.L. Ltd. 3CDC Aetna Altivia Corporation Ann Beha Architects their size, locations, or focus­— 3M Company Aetrex Worldwide, Inc. Altman Vilandrie & Company Ann Inc. 3M Real Estate Company LLC Affiliated Engineers, Inc. Altola Company Limited Annunciation Orthodox School 3rd Railway Survey and Design Affordable Concepts Inc. Alysa R. Herman, M.D. Anschutz Entertainment Group it’s the desire to excel. Design Institute Group Corporation Aflac Incorporated Ambassador Robert H. Tuttle Anthony Mason & Associates 40 North Industries, LLC AIG AMD Aon Inc. 8build Air Canada AMEC AP Desarrollos S.A. serves that ambition very well. Air Lease Corporation American Airlines, Inc. Apache Corporation Air Liquide USA LLC American Arbitration Association Apollo Group, Inc. And while “excel” takes place A Air National Guard American Century Investment Apple, Inc. Air New Zealand Services, Inc. Applied Materials, Inc. A.T. Kearney Airports Authority of India American City Business Journals AQR Capital Management in the present, it aims for the AAA Northern California, Nevada Ajamie LLP American College of Cardiology ARAMARK Parks and Destinations & Utah AKF Group LLC American Express ARAMARK Strategic Assets Abacus Project Management, Inc. Akin Gump Strauss Hauer & Feld American Gas Association Arcadia Group Limited future—a vision of what lies The Abbey Company LLP American International Group, Inc. Architeriors Abbott Japan Co., Ltd. Akridge American Psychological ArcLight Cinemas ahead that sees challenges as ABC News National Convention Akzo Nobel Inc. Association Arden Realty, Inc. Abercrombie & Fitch Al Fattan Properties American Red Cross in Greater ARDMS About.com Al Futtaim Group new York ARES Capital Corporation sources of opportunity and Abt Associates Inc. Al Futtaim Real Estate Amerilux, LLC Arizona Public Service Company Abu Dhabi Investment House Al Ghurair Group Arizona State University Abu Dhabi Islamic Bank Al Khozama Management Arlington Economic Development innovation. We design with Abu Dhabi Urban Planning Company Armani Exchange Council Al Yamama Company Arnold & Porter LLP that future in mind. Our Academic Federal Credit Union Alamo Toyota Arthur J. Gallagher & Co. Acadian Asset Management Alatus LLC Artisan Partners Limited Accenture Aldar Properties PJSC Partnership clients’ enduring success is Acclergy Corporation Aletheia Research and 50of Fortune magazine’s Arup Acme Brick Company Management Global 100 companies Asset Strategies how we measure our own. ACT Alexander Toyota are Gensler clients. Astoria Federal Savings and Loan The Adam Corporation Alexandria Real Estate Equities, Inc. Association Adams and Reese LLP Alfa Tech Consulting Enterprises AstraZeneca ADECCO ASVEL Lyon Alfieri, LLC Ameristar AT Kearney Villeurbanne AlixPartners LLP Amgen AT&T adidas AG ALKS and Associates Amherst Holdings LLC Atinum E & P, Inc. Adidas Sports (China) Company All Web Leads, Inc. Ammann & Whitney Atlantic Pearl Investments, Inc. Ltd. Allegiant MD AmREIT Atrium Irvine, LLC Adler Planetarium Allegis Group, Inc. Ana Catalina Facio Atwood Oceanics Adler Weiner Research Alliance Commercial Partners, LLC Anbang Property & Casualty Aurora Oil & Gas Limited ADM International AllianceBernstein, L.P. Insurance Co., Ltd. Austin Beutner Adobe Systems Incorporated Allsteel Anderson Automotive Group Austin Community College District

33 65 Gensler CLIENTs

Bergdorf Goodman Boston Properties, Inc. Business Roundtable ccrd partners The Children’s Assessment Center City of Long Beach Bering Straits Native Corporation Boston Scientific Corporation ByteGrid Holdings LLC CDC Houston Children’s Medical Center City of Maricopa Berkeley Unified School District Boston Scientific Japan K.K. CEB China Institute in America City of Peoria Bernards Botai Investment Group Cedars-Sinai Medical Center China Merchants & JiaMing Real City of Phoenix Bernstein Litowitz Berger & BP p.l.c. C Cenovus Energy Inc. Estate Development Co., Ltd. City of Portland, Maine Grossmann LLP Brabbit & Salita Centerpoint Energy China Merchants Bank City of San Diego Real Estate 2 145 Best Buy Co., Inc. Brach Eichler LLC C & K Properties The Central Bank and Financial China Northeast Architectural Assets Division Current Gensler clients, taking in every market sector Best World International Ltd BRE Properties, Inc. C.A. Hull Co., Inc. Services Authority of Ireland Design Institute Co., LTD Claire’s Stores and a planet’s worth of cities and regions. Better Business Bureau The Breakaway Group Cadillac Central Houston, Inc. China Pacific Insurance Co., Ltd. Clarity Coverdale Fury Beverly Hills Gateway, LLP Brenham Main Street Historical Cadwalader, Wickersham Taft LLP Central Intelligence Agency Chinese Academy of Sciences, Clark County Nevada/Dept. of The Beverly Hills Hotel & Preservation, Inc. Caesars Entertainment Centrum Partners Shanghai Branch Real Property Management Austin Convention Enterprises Baotou City Planning Bureau Bungalows British Airways Caldwell Companies Century 21 Department Stores The Chiofaro Company Clayco Inc., Hilton Austin Barclays Capital BGC Shoken Kaisha Limited British Telecommunications plc. California Institute of Technology Cerberus Capital Management Choice Hotels International, Inc. Clear Channel Airports Autodesk, Inc. Barlow Lyde & Gilbert BHP Billiton The Broad Foundation Cámara de Comercio de Bogotá Certified Moving & Storage Co., Inc. Chongqing Nan’an District Clear Task, Inc. Automatic Data Processing, Inc. Base Management Bilzin Sumberg Baena Price & Broadreach Capital Partners Camelot LLC CH2M Hill People’s Government Cleary Gottlieb Steen & Hamilton AutoNation BASF Corporation Axelrod, LLP BroadReach Healthcare Cameron CHA Chongqing Zhongyu Building LLP AvalonBay Communities Bausch & Lomb Incorporated Bingham McCutchen LLP Broadway Real Estate Services LLC Camp Emerald Bay Chadbourne & Parke, LLP Management Development Co., Cleveland Clinic Avanade Inc. Bayer Healthcare, LLC Biodesix Broken Hills Proprietary, Inc. Campbell Hall The Chalak Group Ltd. Clifford Chance LLP Avanti Press, Inc. BBCN Bank Biola University Brookfield Properties Corporation Camtec Chamilia Christman Capital Development Clune Construction Company Avaya Inc. BBDO Bior Brooklyn Basketball LLC Canary Wharf Limited ChanfineR eal Estate Development Company Clyde & Co LLP Avero Diagnostics BBVA Compass Bank Bixby Land Company Brooks Sports, Inc. Candy and Candy Co., Ltd. The Chugh Firm CNA Financial Corporation Avid Technology Europe Ltd. BCL, Inc. BJ’s Restaurants, Inc. Brooks, Pierce, McLendon, Canrig Drilling Technology Ltd. Chaparral Energy Church of Scientology Coatue Capital, LLC Avid Technology, Inc. BDO LLP BL Arquitectos Humphrey & Leonard LLP Canyon Capital Advisors LLC Charles Company International Coca-Cola Company, Limited Beacon Capital Partners, LLC. Black & Veatch Corporation Buch Construction The Capital Group Companies, Inc. Charming Shoppes, Inc. CIBA VISION Corporation Cognizant Technology Solutions The Beacon Institute For Rivers & Blackrock Realty LLC Buckingham Companies Capital One Charron Consulting CIBC World Markets Cole Real Estate Investments B Estuaries BlackRock, Inc. Buddha Bar Capitol Toyota Chengdu Oriental Hope High cie Games Colliers Bennett & Kahnweiler, Inc. Beazer Homes The Blackstone Group Buick Caplin & Drysdale, Chartered Power Real Estate Development CIFI group Co., LTD Colliers International Bacardi USA Beazley Bloom International Properties Bupa CAPTRUST Financial Advisors Co., Ltd. Cigna Colorado Corrections Industries Bachendorf’s Beckman Coulter LLC Burberry International K.K. Caremark Chesterfield, LLC CIM Group LLC ColorPlus Fashions Pvt Ltd. Baker & McKenzie Behringer Harvard Bloomberg L.P. Carillion Construction Ltd. Chevrolet Cini•Little The Colton Company Baker Botts L.L.P. Beijing Architecture Design Bloomsburg Carpet Carillion Plc Chevron Corporation Cisco Systems, Inc. Columbia College Chicago Baker, Donelson, Bearman, Institute Blue Shield of California Carl Zeiss Vision Inc. Chevron Texaco Business and Real Citadel Investment Group Columbia University Caldwell & Berkowitz, PC Beijing Capital Land Ltd. Blue Star Concession The Carlyle Group Estate Services Citadel LLC Comcast Corporation BakerHostetler Beijing Ideal Industry Bluestone Capital Partners Carter & Associates Chia Tai Land Development Co., Ltd. Citigroup Comcast SportsNet Houston Balfour Beatty plc. Development Group Company BMC Software, Inc. Cartier Chicago Board Options Exchange The City Investment Fund, L.P. Comex Group Ballard Spahr LLP Beijing North Kong International BMS Management, Inc. 33of the top 50 US Casa Dorada Chicago Commons City National Bank Commercial Club of Chicago Balyasny Asset Management Real Estate Co., Ltd. BNP Associates, Inc. Fortune 500 companies Cash Call, Inc. Chicago Cubs City of Aurora Compañía Comercializadora Banana Republic Beijing Tongzhou New BNY Mellon Cassidy Turley Chicago Loop Alliance City of Boston Public Facilities Giuliano de San Pedro S.A. are Gensler clients. Banco do Brasil Modernized International City Boardwalk Auto Center CastleHill Partners The Chicago School of Department Compass Properties Banco J.P. Morgan, S.A. Investment & Operation Co., Ltd. Bobrick Washroom Equipment, Caterpillar Professional Psychology City of Casa Grande CompPartners Bank of America Corporation Beijing Vantone Industrial Co., Ltd. Inc. Burkhalter, Kessler, Clement and Cathay Bank Chicago Title City of Clearwater Computer Sciences Corp Bank of America Merrill Lynch Benchmark Development The Boeing Company George LLP Cathay Pacific Airways Limited Chicago Trading Company City of Dodge City Compuware Banco Múltiplo S.A. Benchmark Hospitality BOKU, Inc. Burleson Cooke LLP CATIC Real Estate Co., Ltd. Chicagoland Entrepreneurial City of Hope Concord Eastridge, Inc. Bank of Chengdu International Bond Companies Buro Happold Cato Institute Center City of Houston Condé Nast Bank of the West The Benham Group Booz Allen Hamilton Inc. Burr Pilger Mayer, Inc. Cavalry Management Group, LLC Chieftain Capital Management, Inc. City of Huntington Beach The Conference Board Inc. BankUnited Bennett Toyota Boson Real Estate Co., Ltd. Burson Marsteller CBRE, Inc. Children’s Healthcare of Atlanta City of Irvine Conn’s Banorte Securities International Bentley Prince Street The Boston Consulting Group Burt’s Bees CCI PROJECTS PVT. Ltd. Inc. City of Livermore Consensus Inc.

66 67 Gensler CLIENTs

Consulate General of the State Crescent Heights Danders & More DTS TASS Emlak Konut Real Estate Federation of Italian-American Fox Entertainment Group, Inc. of Qatar Crescent Real Estate Equities Danker & Donohue Garage Corp. Duff & Phelps Investment Company Organizations of Brooklyn, Ltd. Fox Plaza Consumer Electronics Association Limited Partnership Danning, Gill, Diamond & Kollitz, Duffey + Petrosky Emmes Asset Management FedEx Fox Wireless The Container Store Crescent Resources, LLC LLP The Duke Endowment Company Felcor Lodging Trust The Fratelli Group Continental Development Crimson Real Estate Advisors, LP Data Foundry, Inc. Duke University The EMMES Corporation Feld Entertainment Freese and Nichols, Inc. Corporation Criterion Capital Management, Datesweiser dunnhumby Emser International Fennemore Craig Fremont Automotive Acquisition, Inc. Continental Resources LLC Datong Zhongjian Weiye Real 10of the 15 largest Durman Esquivel, S.A. Encana Corporation Fenway Properties Freshfields Bruckhaus Deringer Convention & Entertainment CRM Properties Group, Ltd. Estate Development Co., Ltd. international banks The Durst Organization Endeavor Real Estate Group Fideicomiso de Administración Fried, Frank, Harris, Shriver & Facilities Crocker Partners LLC David Edward are Gensler clients. Duty Free Americas, Inc. Entrust Capital Inc. Inmobiliaria IV Etapa Jacobson LLP Cooley LLP Crosspoint Properties David Evans and Associates, Inc. Dwight-Englewood School Environmental Systems Design, Fidelity Investments Friedkin Companies, Inc. Cooper Lighting Crowe Horwath David Yurman Inc. Dylan’s Candy Bar Inc. Fifth & Pacific Companies, Inc. Friends For Life CORFERIAS, Bogotá Crowell & Moring LLP Davis Partners DePuy Companies Dynegy Inc Epicor Finance Street Chongqin Rong Frontier Communications Corner Bakery Café Crown Acquisitions Davis Polk & Wardwell LLP Desjardins Group Epstein Becker & Green, P.C. Tuo Real Estate Co., Ltd. Corporation Cornerstone Research Crown Casino Corporation Day Pitney LLP Deutsche Bank AG Equinix Fine Properties, LLC FSP 390 Interlocken Corp. Corning Incorporated CRP/AAC 650 Madison Owner, DB Realty Limited Devon Energy Corporation E Equinox Fitness Finnegan, Henderson, Farabow, FSP Pacific Center, LLC Corporate Development Services, LLC DCP Midstream, LLC DeVry Inc. Equinox Restaurant Garrett & Dunner, LLP Fujian Haixia Bank LLC Cruzan Monroe Deakyo Co. Ltd Dewey & LeBoeuf LLP E! Entertainment Equity Office Properties Trust FINRA Fulbright & Jaworski L.L.P. Corporate Office Properties Trust Crystal City Business Debevoise & Plimpton LLP DFH Network Inc. E. & J. Gallo Winery Ericsson Fireman’s Fund Insurance Future Ads LLC Cortec Improvement District Decibel Management DI Designs Corporation Ltd EA Engineering, Science, and Ernst & Young LLP Company Cosentini Associates CS Technology Diageo Technology, Inc. Essex Commercial Properties First Brothers Co., Ltd. Cosmos Scientific Systems, Inc. CSC Dickstein Shapiro LLP East West Partners Evenson Best LLC First Niagara Bank G Coty Inc. Culver Studios Diesel Eastgate Realty Eveo, Incorporated First Western Trust Bank Country Garden Holdings Co., Ltd. Cummins Diesel Dragon Trading Co., Ltd eBay Expedia, Inc. FirstService Williams Commercial G2 Strategic, LLC County of Los Angeles Cushman & Wakefield Inc. Digital Domain Productions, Inc EC Harris LLP Exposition Metro Line Real Estate G4S Integrated Services County of Orange CVS Caremark Digital Realty Edarat Group Construction Authority FirstSouthwest Gables Residential County of San Diego CW Driver 15 Digitaria Edelman EXT Promociones S.A. Fish & Richardson P.C. Gables Urban of the 15 most profit- County of Sonoma CyberPoint International, LLC Dimensional Fund Advisors EDENS Extell Development Company Fisher Brothers The Gallup Organization able US companies are Cousins Properties Cymer, Inc. DiNapoli Capital Partners EDG2 Exterran Fisk Electric Company Gannett Covanta Energy Cypress Equities Gensler clients. Direct Energy Edward J. Minskoff Equities, Inc. ExxonMobil Global Services Co. Fitch Gap, Inc. Covariance Capital Management, DIRECTV Edwards Lifesciences EYGS LLP Fitness International, LLC Gard North America Inc. Deka Immobilien Investment Discepolo, LLP Egidio V. Giuliani S. A. EYP Mission Critical Facilities, Inc. Fletcher Jones Motorcars Gardiner & Theobald Inc. Coventry Development D GmbH Disney Ehrenkranz & Ehrenkranz LLP Fluor Corporation Gausman & Moore Corporation Del Frisco’s Restaurant Group DJM Capital Partners, Inc. Eisner, Kahan & Gorry FMC Technologies, Inc. Gaylord Entertainment Covington & Burling LLP D Rock Gaming Del Monte Corporation DLA Piper El Palacio de Hierro, S.A. de C.V. F Focal Point GCL Solar Energy, Inc. Cowtan & Tout D.A. Davidson Delaware North Companies, Inc. The Do Bar El Paso Energy Corporation Foggo Associates GE Capital Real Estate Cox Enterprises, Inc Dahlman Rose & Company Delegation of the European Dodge & Cox El Pollo Loco F&T group Follett Higher Education Group GE Global Research Coyle & Company Dai Nippon Printing Co., Ltd Union to the United States of Douglas Emmett, Inc. Electronic Arts Inc. F.H. Paschen Food and Beverage, LLC GE Infrastructure Querétaro Cozen O’Connor Daiichi Properties & Development America Dow Jones & Company Elevation Group LLC Facebook Foodvest Company, W.L.L. Gemini Commercial Investments CP Group Dalian Oceanwide Real Estate Dell DPR Construction, Inc. Elixir-CIG LLC Fairmont Hotels & Resorts Fore Research & Management Ltd. Crady, Jewett & McCulley, LLP Co., Ltd. Dell Japan Inc. Dream Island Ellis Partners LLC Falfurrias Capital Partners Forest City Enterprises, Inc. GEMS Education Crain Caton & James, P.C. Dalian Port Investment & Deloitte DreamWorks Animation Emaar Properties PJSC Fallon Worldwide Formaation LLC Genentech, Inc. Crain Communications Development Co., Ltd. Delta Air Lines, Inc. Dress Barn Embassy of the Republic of South Fast Retailing Co., Ltd. Fortress Investment Group General Atomics Cravath, Swaine & Moore LLP Dalian Yingfang Real Estate Co., Denbury Resources, Inc. Driehaus Capital Management Africa Federal Aviation Administration Four Seas International House General Electric Company Creative Artists Agency Ltd. Denver International Airport DRW Trading Group EmblemHealth Federal Reserve Bank Tourism Development Co., Ltd. General Glass International Creative Wood Products Inc. The Dallas Opera DePaul University DSI EMC Corporation Federal Reserve Bank of Atlanta Four Season Nevis General Motors Credit Suisse Daltile International The Depository Trust & Clearing DSK Consulting Emirates Integrated Federal Reserve Bank of New York Fourth Presbyterian Church General RE Services Corporation CresaPartners Danaher Corporation Corporation DTE Energy Group Telecommunications Company Fédération Française de Tennis Fouts Corporation GenOn Energy PJSC

68 Gensler Annual Report 69 Gensler CLIENTs

Geode Capital Management Greenlaw Partners Hanover Gardens Association LLC Hewlett-Packard Development HSC Supply Company Jack In The Box, Inc. Junglim Architecture Geomagic GreenSPACE Hansa Investments Company, L.P. HSR Associates, Inc. The Jackie Robinson Foundation Junior Achievement George Comfort & Sons Inc. Grey Healthcare Harbor East Hexcel Corporation Hudson Pacific Properties Jackson & Cooksey, Inc. JWT George Mason University Griffith Properties Harbor Group International, LLC High Fashion Home Hughes Hubbard & Reed Jackson Hole Airport JWT Action The George W. Bush Foundation Grubb & Ellis Company Harbor Group Management High Flying Foods Hughes Marino Jackson Lewis LLP The George Washington Grupo Integral de Desarrollo Company Highgate Holdings Hulu Jackson Walker, L.L.P. of4 the 10 largest University Inmobiliario, S. de R.L. de C.V. Harrison & Star Hillcrest Country Club The Humane Society of the Jacobs K The Georgetown Companies Grupo Sur Inversiones S. A. Harvard University Hillwood Development Company, United States companies in China Jacobs Consultancy Getty Images, Inc. Gryphon Technologies Hatch Mott MacDonald LLC Humanscale are Gensler clients. James F. Knott Realty Group Kaiser Permanente Gibson, Dunn & Crutcher LLP GT Land Holdings Limited Hathaway Dinwiddie Hilton Grand Vacations Company, Hunt Consolidated JAMS, The Resolution Experts KAL Hotel Network Co., Ltd. Gilbane Building Company Guangdong Mobile Construction Company LLC Hunter Douglas Inc. Innocean Worldwide Americas, Janet, Jenner & Suggs, LLC Kan Am 1000 Main L.P. Gilead Sciences, Inc. Communication Co., Ltd. Haworth, Inc. Hilton Worldwide Hunter Storm LLC Japan Cycle Sports Center Kantar Media Girl Scouts of Greater Chicago Hines The Huntley Group InnoSpring, Inc. The JBG Companies Kasowitz Benson Torres & and Northwest Indiana HNI Corporation Hunton & Williams LLP Inova Health System JC Flowers & Co., LLC Friedman LLP Gittleman Management Company Hogan Lovells Hyatt Hotels Corporation Insider Marketing, Inc. JDRF Kate Spade GlaxoSmithKline plc Holder Construction Hyatt Regency Institute for Media & JE Dunn Construction Group, Inc. Katten Muchin Rosenman LLP Gleeds Holiday Inn Downtown- HYM Investments Entertainment Jefferies & Company, Inc Kaye Scholer LLP Global Real Estate Development Superdome New Orleans Hyundai Capital Instituto Marangoni Jenner & Block LLP KCET Co. (GREDCO) 99 Holland & Knight LLP Hyundai Motor America Intel Corporation Jennings, Strouss & Salmon, PLC KCI Technologies Inc. Glumac Countries in which Gensler has worked. With offices Hollister Company Ltd. Intelsat JetBlue Airways kCura GMMB Inc. in 43 cities, we can deliver projects for our clients HollyFrontier Corporation InterContinental Hotels Group JiaMing (Beijing) Property Keck Medical Center of USC Golden Gate Hotel & Casino in every region of the world. Holmes Murphy & Associates I Interior Investments, LLC Development Co., Ltd. Keefe, Bruyette & Woods, Inc. GolinHarris Home Box Office, Inc. Internap Jinjiang Municipal People’s Keller and Heckman LLP Gonzaga University The Home Depot, Inc. IBM Corporation International Coffee & Tea, LLC Government Kenneth Rainin Foundation Goodwin Procter (UK) LLP Guangzhou Panyu Century Haynes and Boone, LLP Home Inns Group ICAP Services North America LLP International Monetary Fund Jinmao Group Kenyon & Kenyon LLP The Goodyear Tire & Rubber Co. Garden Real Estate Ltd. Haynes Whaley Associates, Inc. Honeywell International Inc. Ice Miller LLP Interpublic Group of Companies JMB Realty Corp. KEO International Consultants Google Inc. Guizhou East View Real Estate HBF Hong Tai Real Estate Co., Ltd. ICON Venue Group Interstate Hotels & Resorts, Inc. JMC Steel Group Kessler Financial Services Gordon Arata McCollam Co., Ltd. HBK Services, LLC Horace W. Goldsmith Foundation iContact LLC Interstuhl JMP Securities Ketchum Duplantis & Eagan LLC Gulf Capital PJSC HCP, Inc. Horizon Blue Cross Blue Shield of IDS Real Estate Group Intuit, Inc. Joel Berman Glass Studios KeyBank Gordon Silver Gulf North Africa Holding Co. HDR Architecture, Inc. New Jersey IHS Energy Invesco Ltd. The John Buck Company The Khalili Center for Bariatric Goulston & Storrs Guotai Junan Securities Co. Ltd. Health Care Service Corporation Host Hotels & Resorts, L.P. Iino Kaiun Kaisha, Ltd. Irell & Manella LLP The John Valentine Co., Inc. Care Government of Singapore Healthcare Realty Services Hostelling International Illinois Institute of Technology IRET Properties John Wayne Airport Khayyat Contracting & Trading Investment Corporation HealthyBack Hotel Shilla Co., Ltd. Ilshin Architects & Associates Co., The Irvine Company LLC The Johns Hopkins University Kia Motors America Grace International Pte Ltd. H Hearst Communications, Inc. Hotels.com LTD ISG Middle East Johnson & Johnson Kidder Mathews Graham Capital Management, LP The Hearst Corporation Houlihan Lokey, Inc. Incheon International Airport Isle of Capri Casinos, Inc. Johnson Controls, Inc. Kier & Wright Civil Engineers and Grander Images H.I.G. Capital Heartland Alliance Houston Airport System Corporation Islington Borough Council Johnston, Allison & Hord, PA Surveyors Inc. Grant Thornton International Ltd. The Habitat Company Heartland Housing, Inc. Houston Ballet Independent Bank ITC Hotels Joint Industry Board of the Kiewit Corporation Graphic Packaging International, Hachette Filipacchi Media US Heidrick & Struggles The Houston Club Indian Motorcycle/Polaris The Ito Partnership Electrical Industry Kilroy Realty Corporation Inc. Hacienda El Dorado S.A. Height Analytics, LLC Houston Independent School Industries, Inc. ITT Corporation Jonathan Rose Companies LLC Kimberly Zeiser Graycor Services LLC Hackman Capital Partners, LLC Heir Gallery, Inc. District Indivest, Incorporated Iverify.us Inc. Jones Day Kimley-Horn and Associates, Inc. GREE Japan Co., Ltd. Haggar Clothing Co. Henricksen Houston Museum of Natural Industrial and Commercial Bank Ivy Realty Jones Lang LaSalle Kimpton Hotel & Restaurant Greeley and Hansen LLC Hainan Jianfeng Tourism Hen’s Teeth Science of China Jones, Walker, Waechter, Group, LLC Green Bank Development Co., Ltd. Herald Square Properties The Houston Scottish Rite Industrial Color Poitevent, Carrère & Denègre King & Spalding Green Street Properties Hakkasan Ltd. Herbalife The Howard Hughes Corporation InfraREIT Capital Partners, LLC J L.L.P. King Abdullah City for Atomic and Greenberg Traurig Halcon The Heritage Consortium LLC HPT Management Services LP Inland American Office Joseph Freed and Associates, LLC Renewable Energy Greenfield Community College Halliburton Herman Miller, Inc. HRE Performance Wheels Management, LLC J + J|Invision JP Morgan Chase & Co. King Arthur Flour Company, Inc. Greenhill & Co., Inc. Hangzhou Green Building Meilu Hess Corporation HSBC Bank Plc. Inland Real Estate Group of J.C. Penney, Inc. The Julia Ideson Library King Street Properties Development Co., Ltd. Companies Preservation Partners

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Kinzer Real Estate Services Liskow & Lewis Massachusetts Institute of Mercy Montparnasse 56 National Semiconductor The KIPP Foundation Little Lake City School District M Technology Mercy Medical Center Monument Realty Corporation Kirkland & Ellis LLP Littler Mendelson P.C. Massachusetts School of Merit Energy Company Moore Capital Management LLC Natural Development Austin KITA (Korean International Trade Locke Lord LLP M&C Corp. Professional Psychology Mesa Group Mooyoung Architects & Engineers Natural Resources Defense Association) Lockheed Martin Corporation M. Alfieri Co Mastercard International Mesirow Financial Morgan & Morgan Inc. Council Knowledge Advisors 7 Lockton Insurance Brokers M.H. Alshaya Co. W.L.L. Incorporated Messeturm Service GmbH Morgan Stanley NAVTEQ North America, LLC Kohler Co. of the top 10 European Lockwood, Andrews and Newman, Mabanee Company S.A.K. Matco Investments, Ltd. MetLife Morgans Hotel Group Navy Federal Credit Union Kolesar & Leatham companies are Gensler Inc. Macerich The MathWorks, Inc. Metlife Investments Ltd. Morris, Manning & Martin, LLP Navy Pier, Inc. Kongsberg clients. Loeb & Loeb LLP Macquarie Holdings USA, Inc. Max Brenner Metro National Morrison & Foerster LLP NBCUniversal, Inc. Konica Minolta Business Solutions, Loews Hotels Madison Capital Max UK Limited Metropolitan Washington Airports Mountain Development Corp. NCH Capital Inc. U.S.A., Inc. Logistics Management Institute Magical Elves Mayer Brown LLP Authority MPG Office Trust, Inc. NCR Korean Air Lasher Holzapfel Sperry & Lone Star College System Magnitude Capital Mayline MGHerring Group MRP Realty Neiman Marcus Korn/Ferry International Ebberson, PLLC Long Lake Crossing, LLC Magnolia Quality Development Mazefaros Trading & Investments MGM Hospitality Msheireb Properties Nestlé Finance Services Centre Kostow Greenwood Architects Latham & Watkins LLP Longo Toyota Corporation Limited Limited MGM Resorts International MSI Design Kramer Levin Naftalis & Frankel Law Offices of Peter T. Nicholl Loomis, Sayles & Company, L.P. Magnolia River Park Corporation MB Real Estate Michael Best & Friedrich, LLP Mubadala Development Company LLP Lazard Frères & Co. LLC Looper Reed Mark & McGraw Limited McCann Echo Torre Lazur Michigan Humane Society The Muckenthaler Cultural Center KRON 4 LBA Realty LLC Loro Piana NY Magnusson Klemencic Associates, McCann WorldGroup Microsoft Mulberry Kushner Properties Leerink Swann Los Angeles Community College Inc. McCarter & English, LLP Midway Companies Mulberry’s Garment Care Kwartler Associates, Inc. Legacy District Maguire Investments McCarthy Building Companies, Inc. Mike Shaw Automotive Muller Toyota KWG Property Holding Ltd. Legg Mason & Co., LLC Los Angeles County Department Magus Estates & Hotels Pvt. Ltd. McCarthy Tétrault Milbank, Tweed, Hadley & McCloy Museum of Science and Industry 73 of the top 100 global Lehigh Valley Health Network of Public Works Maimonides Infants and Children’s McCollom Realty LLP Mylan Inc. law firms are Gensler Lehman Brothers Holding, Inc. Los Angeles County Metropolitan Hospital McDermott Will & Emery The Milk Group clients. L Lehman College - The City Transportation Authority Manchester Financial Group The McDevitt Company Milk Studios University of New York Los Angeles County Museum of Manhattan College McDonald’s USA, LLC Millennium Partners N L. & J.G. Stickley Inc. Leland International Art Manifest Digital McEvoy Ranch Miller Barondess, LLP NetApp L.A. Event Center, LLC Lenovo Los Angeles Dodgers Manpower Inc. McGlinchey Stafford PLLC Miller Canfield Paddock & Stone Nabors Corporate Services Inc. NetSpi La Cité Development Leonard Green & Partners, L.P. Los Angeles Memorial Coliseum & ManpowerGroup McGraw Hudson Construction Miller Thomson LLP Nanjing Hexi New District Neuberger Berman LLC La Jolla Village Professional Center Leonisa Inc. Sports Arena Mantri Developers Pvt. Ltd. Corp. Millward Brown Development Co., Ltd. Neudesic Associates Lerner Enterprises Los Angeles World Airports Manulife Financial The McGraw-Hill Companies Minimal Inc. Nanjing Zhongshan Scenic Area Neumann Monson Architects Laclé & Gutiérrez Lewis and Roca LLP Louis Dreyfus Property Group Mar Ventures, Inc. McGuireWoods LLP Ministry of Higher Education, Construction & Development Neuro Focus Lafarge North America Inc. Lewis Brisbois Bisgaard & Smith Louis Vuitton Marathon Asset Management McKinsey & Company, Inc. Kingdom of Saudi Arabia Co., Ltd. Neutrogena Corporation Lake Charles Cogeneration LLC LLP Louisville Financial Associates LLC Marc Realty McManimon, Scotland & Baumann, Minmetals Real Estate Co., Ltd. Nanjing Zhongshan Yundie Real New Boston Fund Inc. The Lancaster Hotel Lexington Realty Trust Lowe Enterprises, Inc. Margaret A. Cargill Philanthropies LLC Minneapolis Convention Center Estate Co., Ltd. New Carrollton JV, LLC Landscape Architecture LG Hausys, Ltd. Loyola Marymount University Maricopa County Means Knaus Partners, L.P. Minsheng Bank NASCAR Digital Media, LLC New Community Jewish High Foundation LG-Ericsson Co., Ltd. LPL Financial Marin Software Media Brands Mio Dino S.r.l. National Association of Real School Langer Meringoff Properties LLC Library of Congress LTC Design Group MARKON, Inc. Medidata Mirae Asset Investments, Co., Ltd. Estate Investment Trusts New England Conservatory of The Langham Huntington Hotel LifeScan, Inc. Lucifer Lighting Company Marlboro College MedImmune Miramont Country Club National Bank of Abu Dhabi Music & Spa Limited Brands Inc. LUNAR Marlin Equity Partners, LLC Medtronic Medical Appliance The Mitchells Family of Stores/ National Basketball Association New Giza Langley Weinstein LLP Lincoln Center for the Performing Luther Seminary Marmot Mountain LLC Technology & Service Ltd. Wilkes Bashford National Board for Certified New Museum of Contemporary Larchmont Temple Arts Lutron Electronics Co., Inc. Marquis Property Company Meet Minneapolis MKK Consulting Engineers, Inc. Counselors & Affiliates, Inc. Art Largavista Companies Lincoln Harris Luxo Corporation Marriott International, Inc. MEIP Philadelphia Manager I LLC Mobilitie National Council of Architectural New York Athletic Club Larimer County Facilities and Lincoln Property Company Luxottica Group Mars Food US Meister Seelig & Fein LLP Modern VideoFilm Registration Boards New York Life Insurance Co. Information Technology Linowes and Blocher LLP Lynn University Marsh & McLennan Companies Mendes & Mount Moelis & Company National Futures Association New York Marriott Eastside Larsen & Toubro Limited Linyi Huayang Import & Export Marshall, Gerstein & Borun LLP Mentor Graphics Corporations Mohawk Carpet, LLC National League of Cities New York Post Las Vegas Monorail Company Co., LTD. Martin, Disiere, Jefferson & Wisdom Meraas Moinian National Place Lease Company, New York Public Library Las Vegas Sands Corporation Lion Capital Inc. L.L.P. Merage Investment Group Momentum Group LLC New York School of Interior Design Lasco Enterprises, LLC Lipman Hearne Mary Kay Inc. Merck & Co., Inc. Monday Properties National Real Estate Advisors The New York Times

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New York University Orr Toyota Plataforma Mercantil S.A. PSC Raycome Real Estate Robert L. Johnson Company Newport Orthopedic Institute O Osborn Maledon, P.A. Playhouse Office LLC Puaca Development Co., Ltd Robert W. Baird & Company NewQuest Properties OSNAT GAD INC Plaza Lotus Group Public Company Accounting RB Properties, Inc. Robin Hood Foundation News America Marketing Oakland Athletics Baseball Outback Steakhouse PM Realty Group Oversight Board Ready at Dawn Roche Constructors, Inc. Properties LLC Company Outsell The PNC Financial Services Group Publicis Groupe Reckson Rock Creek Global Advisors LLC News Corporation Oasis Realty West, LLC Ouzhu Development Polsinelli Shughart PC Putnam Investments Red Sea Group Rockefeller Group Next Century Associates, LLC Ober | Kaler Oxford Financial Group, Ltd. 10 Polytechnic Institute of New York PVR Limited RedLine Rockpoint Group of the 12 largest US Nexus Development Corporation Ocean Avenue Management LLC technology companies University Pyramid Project Management LLC The Redstone Companies Rogal + Walsh + Mol NHN Japan Corp. Oceanside Management are Gensler clients. Porsche Cars North America, Inc. Reebok International Rohan Developers Pvt. Ltd. Niagara Bottling, LLC Corporation P Port of Seattle Reed Smith Room and Board Nick’s Riverside Café O’Connell Robertson Portafolio Inmobiliario S.A. Q Reel FX, Inc. Ropes & Gray, LLP The Nielsen Company Japan O’Connor Capital Partners Pachulski Stang Ziehl & Jones LLP Penske Automotive Group Porter Hedges LLP Regency Park Rosemont Realty Nikken Sekkei Ltd. Odebrecht Pacific Life Penzance Properties Porzio, Bromberg & Newman P.C. Qantas Airways Limited Regent Partners LLC Rosenberg Library Ningbo Wantou Development Odyssey International Pacific Northwest National PepsiCo Power Construction Company Qatar 2022 Bid Committee Regus Rosslyn Business Improvement Co., Ltd. Office of the Comptroller of the Laboratory Perfect World Software Co. Ltd. Power Pacific Corporation Limited Qatar Media Services Rehabilitation Institute of District Nintendo of America Inc. Currency Pacific Real Estate Partners, Inc. Perfecta S.A. Power Smart Contracting Ltd. Qatargas Operating Company Chicago Round Table Investment Nippon Life Insurance Company The Offices of South Coast Plaza Pacifica Ventures Performance Toyota of Kansas Powerlong Group Development Limited Reilly Pozner, LLP Management Company, Lp Nissan Motor Co., Ltd. Oger - Abu Dhabi Palmetto Transoceanic LLC City Co., Ltd Qatari Diar Real Estate Investment REIT Management & Research LLC Royal Bank of Canada Nissan North America, Inc. Panduit Corp. Perkins Coie Pratesi Linens, Inc. Company The Related Companies Royal Caribbean International NM Project Company, LLC Panduit Mexico S. en N.C. de C.V. Permasteelisa Preotle, Lane & Associates Qingdao Ao Li De Sport Culture Related Urban Development Royal Dutch/Shell Group of Noble Drilling Services Inc. Pantone, Inc. The Petersen Automotive Presidio Financial Partners Development Co., Ltd. REM Global Companies Nokia The Paradies Shops Museum The Presidio Group LLC Qingdao Purchasing Tendering Ren Cen Associates, LLC RP MRP 900 G, LLC Nokia Siemens Networks Paragon Outlet Partners LLC Petrolink Services, Inc. Price, Postel & Parma LLP Co., Ltd. Resnick Automotive Group RP/Kinetic Parc 55 Ownership LLC Nollenberger Capital Partners, Inc. Paramount Group Inc. The Pew Charitable Trusts Prime West QSR International LDC Response Genetics RRI Energy, Inc. Nomura Securities International, Parkdale Hotel Pfizer Inc. Primestor Development, Inc. Quark Reyes Holdings, LLC RTC of Southern Nevada 3of the top 10 companies Inc. Parker Poe Adams & Bernstein LLP Pharo Management LLC Princess Cruise Lines Ltd. Queens Library Reynolds & Brown Ruben Companies Nordman Cormany Hair & in Latin America are Parkway Properties, Inc. PhaseNext Hospitality Princeton Shopping Center Quest Diagnostics Incorporated Reznick Group, P.C. The Rubicon Project Compton LLP Gensler clients. Parque Arauco S.A. Phelps Dunbar Company Quest Software RFR Realty, LLC Runnymede Borough Council Noritex Parsons Corporation Philadelphia Eagles Principal Builders Quilts Inc. RGA Russell Reynolds Associates Normandy Real Estate Partners Ogilvy & Mather Passion Food Hospitality Philips Prismatique Designs Ltd. Quincannon RGM Advisors, LLC Rutgers University The North Face Ogletree Deakins Pat Lobb Toyota of McKinney Philips Electronics Japan, Ltd. The Pritzker Group, LLC Quintess Rice & Gardner Consultants, Inc. Ryan Companies US, INC. Northern Arizona University Oliver McMillan Patina Restaurant Group, LLC Philips Electronics North America Procomer Quintiles Transnational Japan K.K. Richard D. Kimball Company, Inc. Northwestern Memorial Hospital Olson Patrinely Group, LLC Corporation Progress Energy QVC Japan, Inc. Richard MacDonald Studio Northwestern Memorial O’Melveny & Myers LLP Patterson Belknap Webb & Tyler Philips Lightolier Project Management Advisors, Inc. The Richard Solomon Group, LLC S Physicians Group Omnicom Group Inc. LLP Phillips Distilling Company Project Solutions, LLC Richemont Northwood Investors One William Street Capital Paul Capital Group Phillips Family Office Prologis, Inc. R Richfield Investment Corp. S.K. Hart Properties Nossaman LLP Management Paul, Weiss, Rifkind, Wharton & Phoenix Suns Prometheus Real Estate Group, Rimland Equities Saban Brands LLC Nova Corp, Inc. Onex Investment Corp. Garrison Piedmont Office Realty Trust, Inc. Inc. Radio Flyer Riot Games Saban Capital Group Novartis AG Ontario Real Property, LLC Paulson & Co., Inc. Pillsbury Winthrop Shaw Pittman Promontory Financial Group, LLC RadioShack Corporation Rise Group salesforce.com, inc. NOVO Construction Onyx Assest Management, LLC PCG Inc. LLP Property Development Centers Radisson Hotel & Suites Ritz-Carlton Chicago Salix Pharmaceuticals, Inc. NP International OpenTek, LLC PDI Global LLC PIMCO Proskauer Rose LLP Radler Enterprises The Ritz-Carlton Hotel Company, Sam Houston State University NTR Metals OpenText Corporation PDI/Dreamworks Pinnacle Foods Group, LLC Protiviti RAH Architects L.L.C. Samoo Architects and Engineers Nu Skin Japan Co., Ltd. OPNET Technologies, Inc. Pear Communications Pipeline Brickell, LLC Provident Realty Advisors, Inc. Ramsey Shilling Co Riverbed Technology, Inc. Samsung Electronics America Nuance Communications, Inc. Oracle Corporation Pearson Education Pizzuti Proyectos Karmia de Occidente Random House, Inc. RJM Construction Samsung Telecommunications of NVIDIA Corporation Orascom Peloton Commercial Real Estate Plains All American Pipeline, L.P. Prudential Insurance Company of RasGas Company Limited Robeco Investment Management America, LLC Orca Bay Capital Corporation Penguin Group The Planning Center America The Ratkovich Company The Robert Green Company San Diego Association of Origin Design Penobscot Plantronics, Inc. PRUPIM Rayadah Investment Company Robert Half International, Inc. Governments

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San Francisco Association of Seawell Shanghai Lotus Supermarket Shenzhen Chuangjianye Real Société Générale Stewart J. Rahr Tiendas y Franquicias S.A. de C.V. REALTORS® Second Street Ventures Chain Store Co., Ltd. Estate Co. Ltd Sodimac S.A. Stinson Morrison Hecker LLP T TiePoint Engineering, PC San Francisco Travel Association Sedgwick LLP Shanghai Mingshen Corporation Sherwood Equities Sojitz Corporation Stockbridge/SBE Holdings, LLC Tiffany & Co. San Jacinto Community College Segel Group Group Co., Ltd. Shimao Group Sony Pictures Entertainment Stone Source T. Rowe Price Time Warner District Selective Real Estate Investments Shanghai Post & Shoal Creek Walk Southern California Edison Stoney Inn TAG Consulting Time Warner Cable Inc. SanDisk Corporation Selex Galileo Ltd Telecommunication Design Shorenstein Realty Services L.P. Southern California Gas Strasburger & Price, LLP TaherInvest The Timken Company Sanguine Microelectronics Selfridges Retail Ltd Institute Shui On Land Limited Southern Illinois University Stratus Properties Inc. TAI TIORCO (Shanghai) Co., Ltd. Seligman Western Enterprises LTD Shanghai Ranking Real Estate Co., Shumaker, Loop & Kendrick, LLP Southern Union Company Stream Realty Partners, L.P. Taikang Property Investment Co., Tishman Construction sanofi-aventis U.S. LLC Senterra Ltd. Sichuan Haidilao Catering Co, Ltd. Southwestern Community College Structure Tone Ltd. Corporation Santa Ana Park S.A. Sentre Partners, Inc. Shanghai Rural Commercial Bank Sideman & Bancroft LLP District The Sturm Group Tait & Associates, Inc. Tishman Hotel & Realty LP Santa Monica College Sephora USA, Inc. Sidley Austin LLP Southwestern Energy Company Subaru of New England Tait Subler Tishman Speyer Santa Monica Malibu Unified SERPROCO S.A. Siemens AG SpawGlass Construction Corp. Suffolk Construction Takenaka Corporation TM Advertising School District Sertus Capital Partners, LLC Siemens Real Estate, Inc. Spear Street Capital Sullivan & Cromwell LLP Taleo Corporation T-Mobile USA, Inc. Santa Monica Wellness Group Server Farm Realty, Inc. Siena Spectra Energy Sullivan Group Incorporated Talisman Todd Williams & Associates Inc. Sapient SETS Engineering Services Silicon Valley Bank Spencer Foundation Sullivan Toyota Tameer Holding Investments Tony & Guy Sapinda UK Limited SettlePou Silver Lake Spencer Stuart SulmeyerKupetz Targa Resources, Inc. Tony & Joe’s Seafood Place Satcon Technology Corporation Seward & Kissel LLP 19of the top 20 US Silverstein Properties Spencer Stuart Japan Ltd. Summit Partners Tata Consultancy Services (TCS) Top Seed LLC Satori Capital, LLC Sewell Automotive Group law firms are Simmons Vedder Partners Spireon SunCoke Energy Tax Analysts Torani/R.Torre & Company Saudi Binladin Group Seyfarth Shaw LLP Simon Property Group, Inc. Sport Club Corinthians Paulista Sundance Cinemas TBG Partners The Tornante Company Gensler clients. SAVO Group Shaklee Corporation Simplehuman SPX Corporation SunEdison TD Bank Financial Group Total Gas & Power North America Scanga Architectural Shaklee Japan K.K. Simpson Thacher & Bartlett LLP SSC3 Investors Sunoco Logistics Partners L.P. TEFCU Touro College Woodworking Shandong Minglian Real Estate Shanghai Shenyuan Investment Sincere Group Real Estate ST Residential, LLC Sunrise Brands LLC Telefónica de Costa Rica TC, S.A. The Tower Companies Schiff Hardin LLP Co., Ltd. Consulting Company Ltd. Development Co., Ltd. St. Helena Olive Oil Co. Suntide Commercial Realty, Inc. Tencent Towers Watson Schlumberger Shanghai Baoxin Real Estate Co., Shanghai Wai Gao Qiao Free Sinochem International Tendering St. John’s University SunTrust Banks, Inc. Tencent America, LLC Town Sports International The School of the Art Institute of Ltd. Trade Zone Development Co., Co., Ltd. St. Jude Medical, Inc. Susman Godfrey LLP Teneo Holdings LLC Toyota Motor Sales, U.S.A., Inc. Chicago Shanghai Chengtou Corporatio Ltd Sino-Ocean Land Holdings Ltd. STAMPEX S.A Sutherland Asbill & Brennan LLP Terremark Worldwide, Inc. Tradelink LLC Schroders Investment Shanghai Construction Property Shanghai Xiandai Engineering Sino-Singapore Nanjing, Eco Hi- The Standard Suzhou Danhua Jundu Real Estate Tesla Motors Inc. Trademark Property Company Management Limited Development Co., Ltd. Consultants Co., Ltd. Tech Island Development Standard Bank Plc Development Co., Ltd. Tetra Tech Tradeweb Shanghai Dawning Group Co., Ltd. Shanghai Yuan Feng Investment Siren Interactive Standard Chartered Bank Suzhou National New-Hitech The Texas A&M University System Trammell Crow Company Shanghai Eastbest International Co., Ltd. SITA Staples Industrial Development Zone Texas Facilities Commission Trans National Group (Group) Co., Ltd. Shanghai Yueshang Business Sitecore Japan Co. Ltd STAPLES Center Education Institute Texas Instruments Incorporated Transmax, LLC Shanghai Expo Ltd. Enterprise Development Co., Ltd. The 614 Company Starbucks Coffee Company Suzhou Phoenix Group Thames Street Wharf LLC Transocean Offshore Deepwater Shanghai Fu Xiang Properties Co., Shanghai Zhicheng Development SJP PROPERTIES Starwood Asset Management Suzhou Science and Technology The 32 East 31st Street Corp. Drilling, Inc. Ltd. Co., Ltd. SK China Real Estate Co., LTD. Starwood Hotels & Resorts City Development Co., Ltd. The World Food Prize Foundation Transportation Security 7 Shanghai Huajing Real Estate Co., Shanghai Zhongying Enterprises Skadden, Arps, Slate, Meagher & Worldwide, Inc. Suzhou Tech-City Company TheStreet, Inc. Administration of the 12 largest US Ltd. Co., Ltd. Flom LLP & Affiliates State Farm Insurance Companies Swanson Rink Thomas H. Lee Capital, LLC Transwall Office Systems, Inc. pharmaceutical firms Shanghai Huan Jiang Investment Sharyland Utilities, L.P. Skanska State Street Corporation The Swatch Group Inc. Thomas Properties Group Transwestern are Gensler clients. & Development Co., Ltd. ShayGlenn LLP SKS Investments Station Casinos, Inc. Swift Energy Company Thompson & Horton LLP Travis Commercial Real Estate Shanghai International Tendering Shearman & Sterling Skyline Construction Steadfast Companies Swift Realty Partners, LLC Thompson Hine LLP Services Schwartz, Page & Harding, L.L.P. Co., Ltd. Sheila Siegal Trust/Sandringham Skyline Design Stellar Management Swinerton Builders Thomson Reuters Treasury Holdings Ltd Scotia Capital Shanghai Jin Pan Real Estate Properties, LLC Skyworks Solutions, Inc. Steptoe & Johnson LLP Symantec Corporation Thor Equities, LLC Trilogy Inc. Scotiabank Development Co., Ltd. Shell SL Green Realty Corp. Sterling & Francine Clark Art Symantec Japan, Inc. Thoratec Corporation Trinity Capital Advisors, LLC The Scoular Company Shanghai Jinfu Bund Real Estate Shellist, Lazarz & Slobin, LLP Smith, Anderson, Blount, Dorsett, Institute Syncada from VISA Thunderbird Partners Tri-State Generation and Scripps Networks Co., Ltd. Shenyang Oceanwide Real Estate Mitchell & Jernigan, L.L.P. The Sterling Facility Services, LLC Synopsys, Inc. TIAA-CREF Transmission Association, Inc. Scuderia Development Shanghai Kinghill Limited China Co., Ltd. Smithsonian Institution The Sterling Group Syracuse University Tianjin Jinnan New City Real The TriZetto Group, Inc. SDGE Shanghai Knowledge and Shenyang Xiangming Changyi Snell & Wilmer, LLP Sterne, Kessler, Goldstein & Fox, Syska Hennessy Group Estate Development Co., Ltd. Troutman Sanders LLP Seadrill Innovation Community Real Estate Co., Ltd. SNR Denton P.L.L.C. Tianjin NEOCHINA Huacheng TTM Technologies Development Co., Ltd. Real Estate Co., Ltd.

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Tudor Investment Corporation Unilever Japan Customer Waitrose Limited Wells Fargo Wragge & Co Zukerman Gore Brandeis & 500 Woodward LLC Tulsa Cancer Institute Marketing K.K. V Walgreen Co. Wells Real Estate Funds, Inc. WSP Flack and Kurtz Inc. Crossman, LLP 550 Post Oak, LP TUOHY Union Bank, N.A. Wal-Mart Stores, Inc. Wenzhou Municipal Oujiangkou WWR Real Estate Services Zumtobel Lighting Inc. 806 Main Tier 1, L.P. Turcotte Development Group, LLC Union Pacific Corporation Valinor Management LLC The Walsh Company LLC Development & Construction Wyndham Worldwide 5619 DTC Parkway, LLC Turnberry Associates Union Properties PJSC The Vance Corporation The Walt Disney Company Command Center 5718 Westheimer Road Investors LP Turner Construction Company UniPath Labs Vanke Real Estate Co., Ltd. Walt Disney Imagineering West Ave Plastic Surgery Center Image Credits Tuxedo Park Library Uniqlo Vantage Property Investors, LLC Walter P Moore West Coast Quartz Corporation X All images are credited to Gensler unless otherwise noted. TWG Holdings, Inc. Uniqlo Hong Kong, Limited Vector Capital Walter Toebe Construction Western Asset Management Twin Cities Habitat for Humanity Uniqlo Taiwan Ltd. Vein Clinics of America Company Company Xenel Industries Ltd. Joe Aker: page 61, Friends for Life Taichi Misonoo: page 39, right Twin Cities Law Firm Unire Real Estate Group, Inc. Venables Bell & Partners Wampold Companies Western International University Xiamen Urban Planning Bureau Assassi Productions: page 61, Gensler Michael Moran: page 28 Christopher Barrett: page 18 Mr. C: page 40, bottom Twins Ballpark, LLC United Properties The Venetian Casino Resort Wangfujing Hotel Management Western Office Interiors XO Communications Robert Benson: page 55, top Nacasa & Partners: page 38; page 60, Twitter United Real Estate Company Venetian Orient Limited Co., Ltd. WesternGeco Connecticut College: page 60, TEDx UNIQLO NY Two Sigma Investments, LLC United Service Corporation Ventura County Community Warburg Pincus LLC Westfield Group Bruce Damonte: page 40, top Prakash Patel: pages 56-57 Erin Derby: Introduction; page 58 Scott Pease: page 51 Twofour54 FZ LLC United Services Organization, Inc. College District Warnaco Wexler & Walker Public Policy Y Gensler/Ryan Gobuty: inside front cover, Dave Pino Photography: page 25, bottom United States Golf Association Ventura Foods, LLC Warner Norcross & Judd Associates page 9; page 19; page 20; page 21; page 23, Owen Raggett: page 15; page 16 United States Steel Corporation Venus Group Washington Hilton The Wharton School, University of Yahoo! top; pages 24-25, top; page 41; page 54; Jasper Sanidad: pages 10-11 U United Surgical Partners Verint Systems Inc. Washington Real Estate Holdings Pennsylvania Yale Properties USA page 59, Biola, HyundaiCard Air Lounge Sherman Takata: page 8 Gensler/Chris Leonard: page 17; page 29, International VeriSign, Inc. LLC Whole Foods YELLOWPAGES.COM LLC top; page 39, left; page 55, bottom U.S. Army Corps of Engineers United Way of NYC Verity Wireless Washington Real Estate Wilhelm Builders, Inc. Yi Wu Gao Rui Real Estate Tim Griffith: page 29, bottom U.S. Bancorp The Universal Church Verizon Investment Trust William Blair & Company, LLC Development Co., Ltd. David Joseph: page 61, BASF U.S. Bank Special Assets Group University of California, San Diego VF Apparel Limited Willkie Farr & Gallagher LLP Yinfeng Property Development Nic Lehoux: page 53, bottom; page 61, SFO T2 Leland International: page 22, bottom U.S. Department of Agriculture University of California, San Viacom, Inc. WilmerHale Ltd. Luxo: page 22, top U.S. Department of Defense Francisco ViaSat Inc. Windes and McClaughry Yitel Hotel Management Limited U.S. Department of Homeland University of California, Santa Vino Volo Winslow Capital Management Yoforia

Security Barbara Vinson & Elkins LLP The Winter Organization yogmogg co., Ltd © 2013 Gensler. Produced by Gensler Savings to our natural resources include: U.S. Department of State University of Chicago Virginia Tech Advanced Research Wipro Infocrossing Yongsan Development Co., Ltd. Publications. Gensler Design Forecast 2013 U.S. Department of Veterans University of Colorado at Boulder Institute 4 Withers Bergman LLP Young & Rubicam is printed on 10% postconsumer-waste Million BTUs of net energy 19 of the top 6 US casino paper with ultralow-VOC (-3 percent) Fully grown trees 42 Affairs University of Houston Visa Inc. Wittek Development, LLC Yuan Sheng Real Estate Co., Ltd. and hotel companies vegetable oil-based ink. Environmental Pounds of solid waste 1,324 U.S. Equities University of Maryland Visa Worldwide Co., Ltd. Wm. Wrigley Jr. Company Yum! Brands, Inc. are Gensler clients. impact estimates were made using the Pounds of greenhouse gases 3,647 U.S. Equities Realty LLC University of Massachusetts Vision Equities Wohnrath Associados, Projetos e Yunan Orient Abundance Environmental Paper Network Calculator. Gallons of wastewater 19,781 U.S. Federal Bureau of University of Pennsylvania Vista Equity Partners Gerenciamento S.S. Ltda. Investment Co., Ltd For more information visit http://calculator. Investigation University of Phoenix Vista Motors Ltd., LLC Wolfe & Wymann LLP environmentalpaper.org U.S. Federal Government University of Southern California Vistamar School Water Replenishment District of The Wolff Company U.S. General Services The University of Texas Health Visteon Corporation Southern California Wolff Urban Development, LLC Z Administration Science Center VMware, Inc. Waterman Properties LLC Womble Carlyle Sandridge & Rice, U.S. Social Security Administration Unum Group Volcano Japan Co., Ltd. WB Engineering Consultant PLLC LLP Zadok Jewelers Office of Disability Adjudication Urban Innovations Vornado Realty Trust WB Wood Wonder LLC ZAFF LLC and Review Urban Outfitters, Inc. Vornado/Charles E. Smith WCCP I & II Talavi, LLC Woodbine Development ZBI UBM Urban Realty Company, LLC Wealth Design Group LLC Corporation zColo UBM China Co. Ltd. Urban W. Denver Hotel, LLC Weatherford International The Woodlands Development Zhangjiang Group UBS Urbis Partners LLC W Webster Bank, N.A. Company Zhejiang Jiangong Real Estate UCB Japan Co., Ltd. URS Corporation The Wegner Group Woodridge Capital, LLC Development Group Co., Ltd. Umm Al-Qura University, US Airways Center W.P. Carey & Co. Ltd Weiboro Properties Ltd. World Bank Group Zhejiang Jinrui Holdings, Group Kingdom of Saudi Arabia USAA Real Estate Company W.W. Grainger, Inc. Weil, Gotshal & Manges LLP World Kitchen, LLC Zhongkai Group Un Deux Trois USC Transformational Medicine Wachtell, Lipton, Rosen & Katz Weisbart Springer Hayes LLP WorldHaus, Inc. Zhu Gongshan Under Armour, Inc. Institute Wadell Engineering Weitz & Luxenberg P.C. Worthe Real Estate Group Ziff Brothers Investments Unico Properties, LLC USO, Inc. Wafra Real Estate Co. Wellington Management WPP Group, Inc. Zubatkin Owner Representation, Company LLC

78 Gensler Annual Report 79 Gensler Offices

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Dan Winey Joe Brancato Diane Hoskins Nila Leiserowitz Jim Furr Dan Winey Rob Jernigan +1 (415) 433-3700 +1 (212) 492-1400 +1 (202) 721-5200 +1 (312) 456-0123 +1 (713) 844-0000 +1 (415) 433-3700 +1 (213) 327-3600

Judy Pesek Office directors Office directors Office directors Office directors Office directors +1 (214) 273-1500 Office directors Office directors

Bangalore Abu Dhabi Boston Atlanta Chicago San Francisco Denver Sonmoy Chatterjee Tareq Abu-Sukheila Doug Gensler Stephen Swicegood Lamar Johnson Scott Dunlap Jennifer Johnson +91 (80) 6708-2000 +971 (2) 635-9100 +1 (617) 619-5700 +1 (404) 507-1000 +1 (312) 456-0123 Office directors +1 (415) 433-3700 +1 (303) 595-8585 Austin Bangalore Doha Boston Baltimore Chicago San Jose Las Vegas Todd Runkle Smita Gupta Chris Johnson Jeanne Nutt Jim Camp Nila Leiserowitz Kevin Schaeffer JF Finn III +1 (512) 867-8100 +1 (415) 836-4552 +44 (0) 20-7073-9600 +1 (617) 619-5700 +1 (410) 539-8776 +1 (312) 456-0123 +1 (408) 885-8100 +1 (702) 893-2800 Dallas Bangkok Dubai Morristown Charlotte Detroit San Ramon Los Angeles Judy Pesek Jordan Goldstein Tareq Abu-Sukheila Reid Brockmeier John Gaulden Bill Hartman Matin Zargari Rob Jernigan +1 (214) 273-1500 +66 (0) 2626-8909 +971 (2) 635-9100 +1 (973) 290-8500 +1 (704) 377-2725 +1 (313) 965-1600 +1 (925) 904-2100 +1 (213) 327-3600 Houston Bangkok London New York Charlotte La Crosse Seattle Newport Beach David Calkins Janie Horas Ian Mulcahey Robin Klehr Avia Ernie Muñoz Tom Houlihan Karen Thomas Kim Graham +1 (713) 844-0000 +66 (0) 2626-8909 +44 (0) 20-7073-9600 +1 (212) 492-1400 +1 (704) 377-2758 +1 (608) 796-4343 +1 (206) 654-2100 +1 (949) 863-9434 Houston Beijing London New York Miami Minneapolis Phoenix Gerald Gehm Jerry Hung Duncan Swinhoe Joe Brancato Diana Farmer-Gonzalez Bill Lyons Beth Harmon-Vaughan +1 (713) 844-0000 +86 (10) 6562-8900 +44 (0) 20-7073-9600 +1 (212) 492-1400 +1 (305) 350-7070 +1 (612) 333-1113 +1 (602) 523-4900

Hong Kong New York Raleigh-Durham San Diego Callum MacBean Julia Simet Brett Hautop Kevin Heinly +852 3976-8000 +1 (212) 492-1400 +1 (919) 239-7828 +1 (619) 557-2500

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Shanghai Toronto Tampa Ray Shick Eric Ginsburg Bert Oliva +86 (21) 6135-1900 +1 (416) 601-3890 +1 (813) 228-7681

Singapore Washington, DC Michael Wiener Latin america Jeff Barber +65 6692-2500 +1 (202) 721-5200

Tokyo Office directors Washington, DC Michel Weenick Jordan Goldstein +81 (03) 6863-5300 San José +1 (202) 721-5200 Samuel Bermúdez Urena Tokyo +506 2505-3700 Nachiko Yamamoto +81 (03) 6863-5300 São Paulo Luca Panhota-Alves +55 (11) 3073-8800

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