2011 Customer Satisfaction Index Scores Effective November 1, 2012 Domestic

AAAA AAAA FORWARDING, INC. Unindexed AAIM AACTION MOVING & STORAGE Unindexed AARV AARO MOVING SYSTEMS, INC. 103.94 AAVH ALL AMERICAN MOVING SERVICES Unindexed AAVP AMERICAN VANPAC CARRIERS, INC. Unindexed ACMH ACME MOVING & STORAGE Unindexed ADMV ADVANCE CORPORATION Unindexed ADOL AMBASSADOR RELOCATIONS INC Unindexed AEQL ACCESS RELOCATION Unindexed AERM MAYFLOWER TRANSIT, LLC 94.14 AFDG ATLAS FORWARDING, INC. Unindexed AFFH AMERICAN FAST FREIGHT INC Unindexed AFIW PASHA GROUP DBA AFI/PASHA WORLDWIDE Unindexed AFTS AFFILIATED TRANSPORTATION SYSTEMS Unindexed AIGP ARPIN INTERNATIONAL GROUP Unindexed ALDS ALEXANDERS MOVING & STORAGE 93.79 ALLV ALLIED VAN LINES 93.47 ALRQ ALL AMERICA RELOCATION, INC. Unindexed AMJV ABLE MOVING & STORAGE, INC. Unindexed AMRB AMERICAN RED BALL Unindexed ANBP A & B TRANSPORTATION SERVICES Unindexed ANVL ANDREWS VAN LINES, INC. Unindexed AOFA A-1 FREEMAN NORTH AMERICAN Unindexed AOTA A-1 TRANSFER AND STORAGE COMPNAY Unindexed APMT ALL PRO MOVING & TRANSFER Unindexed APVA APPLE TRANSFER, INC. Unindexed APVN APACA VAN LINES INC Unindexed ARCA ACE RELOCATION SYSTEMS, INC. 89.35 ARMR ARMBRUSTER MOVING AND STORAGE, INC. Unindexed ARMT ARMSTRONG RELOCATION CO. 101.75 ARNA A. ARNOLD WORLD CLASS RELOCATION 92.37 ARPV ARPIN VAN LINES, INC. 99.16 ARSG ARMSTRONG MOVING & STORAGE Unindexed ATVL ATLAS VAN LINES INC 97.23 AVAS AMERICAN VAN SERVICE, INC. Unindexed BAIP PARKER K. BAILEY & SONS, INC. Unindexed BAMO BARNES MOVING & STORAGE CO. Unindexed BARK BARKLEY TRUCK LINES, INC. Unindexed BBAF B & B MOVERS, INC. Unindexed BBMS BRANTLEY BROTHERS MOVING Unindexed BEKM BEKINS A-ONE MOVERS Unindexed BEKS BEKINS NORTHWEST Unindexed BEMJ BEMIDJI TRANSFER, INC. Unindexed BKST BROOKS TRANSFER & STORAGE CO, INC. Unindexed BLTF BLAIR TRANSFER & STORAGE, INC. Unindexed BMNN BELTMANN GROUP, INC. Unindexed BMOV BARRETT MOVING & STORAGE CO. Unindexed BMSG J BARBER MOVING AND STORAGE Unindexed BMVM BUDD VAN LINES INC. Unindexed BNBF B & B FORWARDING, INC. Unindexed BTFA BERGER TRANSFER 103.32 BTRA B TRANSFER Unindexed BUSV BURNHAM SERVICE COMPANY INC Unindexed BVLC BEKINS VAN LINES CO. Unindexed BYSR BAYSHORE TRANSPORTATION Unindexed CAZS CALIFORNIA MOVING SYSTEMS Unindexed CCWF CONTAINER CONCEPTS Unindexed CENP CENTRAL TRANSPORTATION SYSTEMS Unindexed CHFB CHIEFTAIN VAN LINES, INC Unindexed CHIM CHIPMAN CORPORATION Unindexed CHMG CHARLESTON MOVING & STORAGE Unindexed CHMN CHIPMAN MOVING & STORAGE Unindexed CIMV CITY MOVING SYSTEMS Unindexed CLFO CALIFORNIA MOVERS Unindexed CLWA CALAWAY TSF & STG INC Unindexed CMAC COLEMAN AMERICAN MOVING SERVICES 100.03 CMVH CENTURY MOVING & STORAGE Unindexed CMVQ COASTAL MOVING & STORAGE, INC Unindexed COTV CONTINENTAL VAN LINES Unindexed COVA COVAN WORLD-WIDE Unindexed CRIP CLARK & REID COMPANY INC. Unindexed CRMF CROWN MOVING COMPANY, INC. Unindexed CRRG CORRIGAN MOVING SYSTEMS, INC. Unindexed CRWV CARTWRIGHT INTERNATIONAL VAN LINES Unindexed CSQE COASTAL CARRIERS, INC. Unindexed CTYY CITY TRANSFER & STORAGE CO. Unindexed CVLC CARTWRIGHT VAN LINES Unindexed CVMQ COR-O-VAN MOVING & STORAGE Unindexed CWMO CROWN MOVING & STORAGE, INC. Unindexed CWPH CROWN RELOCATIONS Unindexed DANS DANIEL MOVING SYSTEMS Unindexed DBMS DENOYER BROTHERS MOVING AND STORAGE Unindexed DCKM DIRKS MOVING SERVICE, INC Unindexed DHLL DAHILL MOVING & STORAGE Unindexed DRYN DARYL FLOOD, INC. Unindexed EASG EAST SIDE VAN & STORAGE CO. Unindexed EGEV EAGLE VAN LINES Unindexed EXMV EXECUTIVE MOVING Unindexed FEDA FEDERAL MOVING & STORAGE Unindexed FEDQ FEDERAL WAREHOUSE COMPANY Unindexed FHXI FREIHOFER TRANSPORT, INC. Unindexed FIMV FIAMINGO MOVING AND Unindexed FOGA FOGARTY VAN LINES, INC. Unindexed FRMV A-1 FREEMAN MOVING & STORAGE Unindexed FVLI FRONTIER VAN LINES Unindexed GDNN GOLDEN NORTH VAN LINES, INC. Unindexed GELM GEROLD MOVING AND WAREHOUSE Unindexed GLMN GALLUP MOVING & STORAGE COMPANY Unindexed GLUL GLOBAL VAN LINES INC Unindexed GMVO GREENS MOVING & STORAGE INC Unindexed GNMV GENERAL MOVING COMPANY, INC. Unindexed GOLT GOLDEN TRANSFER COMPANY Unindexed GRMT GREENMOUNT MOVING & STORAGE Unindexed GRVI GRAEBEL VAN LINES, INC. 100.47 GTPT GARRETT TRANSPORTATION SERVCE, INC Unindexed GWYI GATEWAYS INTERNATIONAL, INC. Unindexed HILI HI-LINE TRANSFER & STORAGE, INC. Unindexed HIMR HI-LINE MOVING SERVICES Unindexed HLMR HALL-LANE MOVING & STORAGE CO., INC. Unindexed HOMS HOME MOVING & STORAGE Unindexed HRZM HORIZON MOVING SYSTEMS OF ARIZONA Unindexed HTSQ HILLDRUP MOVING & STORAGE 99.19 ICNE INTERCONEX, INC. Unindexed IDLQ IDEAL WAY MOVERS, INCORPORATED Unindexed IGBR ITS GLOBAL RELOCATION SERVICES Unindexed INIC INTERSTATE INTERNATIONAL INC 95.44 INVA INTERSTATE VAN LINES INC Unindexed JBWQ JOBBERS MOVING AND STORAGE Unindexed JKMS JK MOVING & STORAGE, INC. Unindexed JSAM JOHNSON STORAGE AND MOVING Unindexed KLVH KLAVUHN MOVING & STORAGE Unindexed KTFI KING TFR. & STGE. CO., INC. Unindexed LILE AMERICAN MOVERS Unindexed LIPP LIPPINCOTT VAN LINES Unindexed LNCM LINCOLN MOVING & STORAGE COMPANY Unindexed LRDM LA ROSA DEL MONTE EXPRESS, INC. Unindexed LTSO LASSEN TRANSFER & STORAGE Unindexed LWRS LAWRENCE TRANSPORTATION Unindexed LXTS LUX TRANSFER & STORAGE, INC. Unindexed LYNM LYNN MOVING AND STORAGE, INC. Unindexed MCCG MCCOLLISTER'S TRANSPORTATION SYSTEMS Unindexed MCHO MITCHELL MOVING & STORAGE COMPANY Unindexed MCLJ MCLAUGHLIN TRANSPORTATION SYSTEMS Unindexed MDMB MID-WEST MOVING & STORAGE Unindexed MDSI MID-STATE MOVING & STORAGE INC Unindexed MEMN METRO MOVING SVC INC Unindexed MERS MERCHANTS MOVING & STORAGE Unindexed MHLB MITCHELL BROTHERS MOVING, INC. Unindexed MJOM JOE MOHOLLAND MOVING, INC. Unindexed MMOG MOUNTAIN MOVING & STORAGE Unindexed MMVB MERCHANTS MOVING & STORAGE Unindexed MNAE MONTANTA TRANSER CO Unindexed MOGM MORGAN VAN LINES, INC. Unindexed MOVS MITCHELL OVERSEAS MOVERS, INC. Unindexed MOYS MOYER & SONS, INC. 101.85 MRGQ MERGENTHALER TRANSFER AND STORAGE Unindexed MSIY MOVING SOLUTIONS, INC Unindexed MTAT MONTANA TRANSFER CO. Unindexed MTWT MOUNTAIN WEST MOVING AND STORAGE Unindexed MVEL MILLS VAN LINES INC Unindexed MVMT THE MOVE MANAGEMENT CENTER Unindexed NARS NOFFS/ATLANTIC RELOCATION SYS. Unindexed NAVL NATIONAL VAN LINES, INC. 98.92 NCMG NORTH COAST MOVING & STORAGE Unindexed NOAM NORTH AMERICAN VAN LINES 93.15 NOWM NORTHWEST MOVING Unindexed NWVN NEW WORLD VAN LINES, INC. Unindexed OFMO OLSEN & FIELDING MOVING SERVICE Unindexed OKMO O.K. MOVING & STORAGE Unindexed ONMO ONEIL RELOCATION Unindexed OVPS OVERSIZE PARCEL SERVICE, INC. Unindexed PAXT PAXTON VAN LINES Unindexed PEOW PEOPLES WAREHOUSE INC Unindexed PFMV PROFESSIONAL MOVERS, INC. Unindexed PIVA PIONEER VAN & STORAGE Unindexed PLNE PLANES MOVING & STORAGE, INC. Unindexed PMNS PIEPHO MOVING AND STORAGE, INC Unindexed PRKS PARKS MOVING & STORAGE , INC. Unindexed PULN PULLEN MOVING CO Unindexed PVLN PIONEER VAN LINES, INC. Unindexed QMSV QUALITY MOVING & STORAGE Unindexed QSMO QUALITY SERVICES MOVING Unindexed RAOS RAINIER OVERSEAS, INC Unindexed RAZO RAZORBACK MOVING & STORAGE INC Unindexed REBV REBEL VAN LINES Unindexed RELB RELIABLE TRANSFER CORP. Unindexed RFMV ROCKY FORD MOVING VANS, INC. Unindexed RMTF READY TO MOVE LLC Unindexed RMVG RAMAR MOVING SYSTEMS, INC. Unindexed RMXF RE/MAX ALLEGIANCE RELOCATION SERVICE Unindexed SCYT STACEY TRANSFER & STORAGE Unindexed SELI SELLS SERVICE, INC. Unindexed SHUW SHUR-WAY MOVING & CARTAGE Unindexed SIKM SIMONIK TRANSPORTATION AND WAREHOUSING GROUP 100.49 SINA SINCLAIR MOVING & STORAGE Unindexed SMQF SMITH TRANSFER & STORAGE INC. Unindexed SODE SOURDOUGH EXPRESS, INC. Unindexed SODR SCHROEDER MOVING SYSTEMS, INC. Unindexed SOHM SOUTH HILLS MOVERS, INC. Unindexed SRFQ STAR TRANSFER, INC. Unindexed SSOW SECURITY STORAGE COMPANY Unindexed STAC STAR MOVING SYSTEMS Unindexed STGV STERLING VAN LINES INC. Unindexed STHW SOUTHWEST TRANSFER & STORAGE Unindexed STVL STARCK VAN LINES INC 96.72 SUDR JAMES B. STUDDARD TRANSFER & STORAGE Unindexed SUVL SUDDATH RELOCATION Unindexed SVLI SECURITY VAN LINES, INC. Unindexed SVLM STEVENS WORLDWIDE VAN LINES 95.08 SVMQ ST VRAIN MOVING & STORAGE CO. Unindexed SWMW STEWART MOVING & STORAGE SYSTEMS Unindexed TCMM TOWN & COUNTRY MOVERS, INC. Unindexed THOI THOMAS TRANSFER & STORAGE Unindexed TRAG TRADING POST MOVING & STORAGE Unindexed TRFW RELOCATION FREIGHT CORP OF AMERICA Unindexed TWDV TRANS-WORLD MOVING Unindexed TXMV TEXAS MOVING CO., INC. Unindexed UMVS UNIVERSITY MOVING AND STORAGE Unindexed UVLN UNITED VAN LINES, LLC 96.12 VIVC VICTORY VAN CORPORATION Unindexed VIVL VICTORY VAN LINES INC Unindexed VONP B. VON PARIS & SONS, INC. Unindexed WEAR WEGELE & WEGELE VAN LINES, INC. Unindexed WELE WELESKI TRANSFER, INC. Unindexed WEXC WESTERN EXPRESS, INC. Unindexed WFSB WILLIES TRANSFER AND STORAGE Unindexed WHTN WHEATON WORLD WIDE MOVING 99 WIFD WORLD INTERNATIONAL FORWARDING Unindexed WOCF WORLD CLASS FORWARDING, INC. Unindexed WRNC ROGER WARD NORTH AMERICAN, INC Unindexed YNMS YOUNG MOVING & STORAGE, INC. Unindexed ZENV ZENITH VAN & STORAGE Unindexed