ANZIIF Executive Certificate in General Insurance Claims, Underwriting or Broking
ANZIIF. YOUR CAREER PARTNER Established more than 130 years ago, ANZIIF is the leading membership, education, training and professional development organisation for insurance and finance in the Asia-Pacific region. We believe that learning and professional development is vital to growing businesses and to achieving ongoing success. Formal qualifications enhance professional credibility, adding value for your clients by ensuring you provide the most up-to-date and relevant advice and service. This mantra is the backbone of ANZIIF as we strive to support our ever evolving industry through education and professional development. Knowledge is power and education improves your professional standing, deepens your capability and prepares you to be a technically-proficient leader. We offer a variety of professional development options to suit all requirements. Invest in your business by undertaking an ANZIIF qualification and see the growth of your business follow. We challenge you to challenge yourself.
Sincerely
PRUE WILLSFORD Chief Executive
Australian and New Zealand Institute of Insurance and Finance
Experience level diagram
Foundation Intermediate Specialised Management Senior Executive eve eve eve 3 eve eve 5 0-1 year 2+ years 4+ years 7+ years 10+ years
Foundation Intermediate Specialised Manager Senior Executive eve eve eve 3 eve eve 5 0-1 year 2+ years 4+ years 7+ years 7+ years A new way of learning
Specialised Manager Senior Executive eve 3 eve eve 5 What is a Skills Unit? 4+ years 7+ years 7+ years The insurance landscape is changing. Insurers are finding that traditional semester-style education is not providing their staff with the right skills, and the time commitment required does not meet with company objectives. To solveLevel this problem, 1 ANZIIF hasLevel developed 2 and implementedLevel 3 online, interactive short courses, called Skills u ti Units, that can be completed te e i te in five or seven eci i e weeks. Skills Units offer you the flexibility to study where e e and when best suits you e e and are built around active e e learning, so that knowledge can be applied in practice to improve everyday work and subsequently enhance business performance. The full list of Skills Units is available at anziif.com/education/anziif-skills-units. Skills Units and Qualifications are structured into three groups based on experience level:
Level 1 Level 2 Level 3 Foundation Intermediate Specialised Knowledge Knowledge Knowledge e ex e ie ce 3 e ex e ie ce e ex e ie ce
of students found ANZIIF’s Skills Units of students thought the Skills Units content 89% content easy to understand 94% aligned with current industry practices of students found the level of detail of of students felt they understood the Skills 82% the Skills Units content to be appropriate 96% Units content well or very well ANZIIF 2018 Student Survey
“Executive level certificates offer flexibility to cater to the different needs of students in developing their skills. Students have flexibility to set their own path. They can either take Skills Units based on their current role, or alternatively take Skills Units based on their wish to specialize in underwriting, claims or broking for their next job assignment and future career. The interactive Skills Units are a breakthrough – they are prepared in such a way that students encounter real life scenarios and learn by experience.”
Mulia K.B. Siregar Chief Technical Officer, PT Asuransi Astra Buana ANZIIF Student of the Year 2018
3 Executive Certificates
Executive Certificates are made up of level three skills units. Students have the option of selecting from a variety of Skills Units until the 80 credit points are reached to attain any of the ANZIIF Executives Certificates below:
Executive Certificate in Insurance
Executive Certificate in General Insurance Underwriting
Executive Certificate in General Insurance Claims
Executive Certificate in General Insurance Broking
An Executive Certificate (Level 3) qualification is required to be eligible for Senior Associate CIP membership status with ANZIIF. More information about membership is available in the ANZIIF Membership section of this brochure.
Why study?
Flexible Recognised Tailor a pathway that gets you where you Completed units means certified skills want to be in your career, no matter what you can add to your resume and take with level you’re starting at. you through your career.
Cost-effective Relevant Skills Units are competitively priced Units are developed by the industry and against other courses in the market, use real-world scenarios, ensuring that costing only A$375 a unit, so you can content is directly relevant to your work always afford to study.* and you only learn what you need to.
* Based on a Skills Unit of 4-6 weeks duration
4 ANZIIF Executive Certificate in Insurance
The ANZIIF Executive Certificate in Insurance is suitable for professionals with four or more years’ work experience in the insurance industry. Students will develop the skills to lead a team in claims or underwriting, and provide quality insurance services to customers. The ANZIIF Executive Certificate in Insurance comprises 80 credit points from any specialised (level 3) Skills Unit.
ANZIIF Executive Certificate in Insurance
Complete 80 credit points from any of the following specialised Skills Units Each unit is worth 10 credit points (select eight)
• Undertake risk identification • Assess risks • Analyse the insurance market • Issue personal insurance contracts • Issue liability insurance contracts • Issue industrial special risks contracts • Issue consequential loss/business interruption contracts • Review a personal insurance portfolio • Review a liability portfolio • Review an industrial special risks portfolio • Review a business interruption portfolio • Negotiate treaty reinsurance • Manage personal insurance claims • Manage liability claims • Manage industrial special risks claims • Manage business interruption claims • Inspect damage and develop scope of work • Settle personal insurance claims • Settle liability claims • Settle industrial special risks claims • Settle business interruption claims • Prepare a submission for new business • Provide professional insurance broking services and advice • Analyse and amend a broking client’s insurance program • Review and improve service performance • Negotiate broking client claims • Establish a broking client loss control programs
Visit anziif.com/execcertinsurance for further information and to enrol.
5 ANZIIF Executive Certificate in General Insurance Underwriting
The Executive Certificate in General Insurance Underwriting is designed for insurance professionals with four or more years’ experience working in the insurance industry, who specialise or wish to specialise in underwriting. Students will acquire the skills to lead an underwriting team, effectively manage the process of analysing and assessing the risks associated with a prospective customer’s insurance policy application, determine the policy’s terms and conditions and prepare and maintain the relevant documentation.
ANZIIF Executive Certificate in General Insurance Underwriting
40 points from any of the following 40 points from any of the following specialised (level 3) General insurance Skills Units Underwriting Skills Units Each unit is worth 10 points (select four) Each unit is worth 10 points (select four)
• Issue personal insurance contracts • Undertake risk identification • Issue liability insurance contracts • Assess risks • Issue industrial special risks contracts • Analyse the insurance market • Issue consequential loss/business interruption • Manage personal insurance claims contracts • Manage liability claims • Review a personal insurance portfolio • Manage industrial special risks claims • Review a liability portfolio • Manage business interruption claims • Review an industrial special risks portfolio • Inspect damage and develop scope of work • Review a business interruption portfolio • Settle personal insurance claims • Negotiate treaty reinsurance • Settle liability claims • Settle industrial special risks claims • Settle business interruption claims • Prepare a submission for new business • Provide professional insurance broking services and advice • Analyse and amend a broking client’s insurance program • Review and improve service performance • Negotiate broking client claims • Establish a broking client loss control programs
Visit anziif.com/execcertgiunderwriting for further information and to enrol.
6 ANZIIF Executive Certificate in General Insurance Claims
The Executive Certificate in General Insurance Claims is designed for insurance professionals with four or more years’ experience working in the insurance industry, who specialise or wish to specialise in claims. Students will acquire the skills to lead a claims team, manage and settle insurance claims and provide quality service for customers.
ANZIIF Executive Certificate in General Insurance Claims
40 points from any of the following 40 points from any of the following specialised (level 3) General Insurance Skills Units Claims Skills Units Each unit is worth 10 points (select four) Each unit is worth 10 points (select four)
• Manage personal insurance claims • Undertake risk identification • Manage liability claims • Assess risks • Manage industrial special risks claims • Analyse the insurance market • Manage business interruption claims • Issue personal insurance contracts • Inspect damage and develop scope of work • Issue liability insurance contracts • Settle personal insurance claims • Issue industrial special risks contracts • Settle liability claims • Issue consequential loss/business interruption • Settle industrial special risks claims contracts • Settle business interruption claims • Review a personal insurance portfolio • Review a liability portfolio • Review an industrial special risks portfolio • Review a business interruption portfolio • Negotiate treaty reinsurance • Prepare a submission for new business • Provide professional insurance broking services and advice • Analyse and amend a broking client’s insurance program • Review and improve service performance • Negotiate broking client claims • Establish a broking client loss control programs
Visit anziif.com/execcertgiclaims for further information and to enrol.
7 ANZIIF Executive Certificate in General Insurance Broking
The Executive Certificate in General Insurance Broking is designed for insurance broking professionals with four or more years’ experience. Students will develop the skills to lead an insurance broking team, analyse and determine a customer’s needs and risk profile to make recommendations for insurance solutions, negotiate the terms and conditions of a policy with the insurer on the customer’s behalf, effectively manage and settle insurance claims on behalf of a customer and provide quality ongoing insurance broking services to customers.
ANZIIF Executive Certificate in General Insurance Broking
40 points from any of the following 40 points from any of the following specialised (level 3) General insurance Skills Units Broking Skills Units Each unit is worth 10 points (select four) Each unit is worth 10 points (select four)
• Prepare a submission for new business • Undertake risk identification • Provide professional insurance broking services • Assess risks and advice • Analyse the insurance market • Analyse and amend a broking client’s insurance • Issue personal insurance contracts program • Issue liability insurance contracts • Review and improve service performance • Issue industrial special risks contracts • Negotiate broking client claims • Issue consequential loss/business interruption • Establish a broking client loss control programs contracts • Review a personal insurance portfolio • Review a liability portfolio • Review an industrial special risks portfolio • Review a business interruption portfolio • Negotiate treaty reinsurance • Manage personal insurance claims • Manage liability claims • Manage industrial special risks claims • Manage business interruption claims • Inspect damage and develop scope of work • Settle personal insurance claims • Settle liability claims • Settle industrial special risks claims • Settle business interruption claims
Visit anziif.com/execcertbroking for further information and to enrol.
8 ANZIIF Assessment
Skills Units are either 5 weeks or 7 weeks from start to finish. They are made up of 4 or 6 weeks of learning content with the final week dedicated to completing both Exams and Interactive Scenarios. To assist in embedding this knowledge ANZIIF uses multiple choice questions, activities and application questions throughout the Skills Units before the assessments, allowing the students to practice what they are learning and prepare them for the assessments.
Interactive Scenarios
Case-based interactive scenarios challenge students to apply the knowledge they have gained during the course to real-world scenarios that reflect situations that are commonly experienced by insurance professionals. To pass the scenario, students need to be able to successfully navigate a customer situation to the end by selecting the best options from a list of possible solutions.
Exam
The exam will run for approximately 90 minutes for five-week ANZIIF Skills Units, and approximately 120 minutes for seven-week units, and consists of two parts. • Exam A assesses the learners knowledge with simple multiple choice questions, with a single answer required. This Exam requires a mark of 50% in a single attempt in order to pass. • Exam B assesses the learners ability to critically apply their knowledge and skills to customer scenarios using a range of techniques such as complex multiple choice, with multiple answers required, and fill in the blank or matching questions. This Exam requires a mark of 100% after three attempts in order to pass. All exams are ‘open resource’ so students can refer to the online unit, any hard copy notes and search the internet. View all exam dates in the Skills Units academic calendars.
Assessment Results
Assessment results are normally available 2 days after the exam date. Successful students will be posted an official Statement of Attainment two weeks after the study period ends. This statement will include: • List of competencies. The competencies achieved to assist students with credit into and recognition for further study • Exam and overall skills unit result Unsuccessful students can be re-enrolled into the next study period at a discounted fee.
“I found the knowledge tests at the end of each week really useful as it allows you to review notes and content for each week as opposed to the whole course.”
Samantha Everest Broker Support, McDonald Everest Insurance Brokers
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ANZIIF Membership
ANZIIF membership offers opportunities at all careers stages, starting with Allied membership, for those yet to obtain insurance qualifications and rising to the prestigious level of Fellow, for those with post-graduate qualifications and strong insurance experience. All ANZIIF students receive complimentary membership as part of their enrolment.
ANZIIF membership benefits include:
1 use of the ANZIIF postnominal * unrestricted access to the latest broking, business, sales and management content via the ANZIIF 2 Members’ centre
3 access to the Journal, the most-read insurance industry publication in the Asia-Pacific region
4 discounts for ANZIIF seminars and conferences
5 a subscription to ANZIIF’s broking faculty newsletters. *
* Student member must upgrade to a CIP membership to use ANZIIF postnominals. Visit anziif.com/membership for further information.
SE IOR FFILI E SSO I E FELLOW S UDE LLIED SSO I E IP IP IP IP
Certified Insurance Professional (CIP)
You will be automatically registered to the relevant ANZIIF membership and provided with complimentary membership for up to one year after completion of your study. After that, in order to keep using your ANZIIF Membership title, you will need to pay an annual ANZIIF membership fee and meet other ANZIIF membership requirements. The ANZIIF CIP designation demonstrates a professional’s commitment to a career in insurance. CIP members must: • Have an ANZIIF qualification or equivalent; • Participate in 25 hours of professional development per year (25 CIP points); and 25 CIP • Adhere to the ANZIIF Code of Ethics. POINTS
ANZIIF provides an extensive library of technical articles, interactive online activities, a range of professional development events, and courses and qualifications to help members reach their 25 CIP points per year.
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FAQs
How long does it take to complete a qualification?
Each Skills Unit would take 5 or 7 weeks to study. On average it can take a year to complete an Executive Certificate qualification.
What if I already have experience?
If you have been in the industry for some time, you can begin learning at the level applicable to you. Moreover, you may be eligible for Recognition of Prior Learning (RPL) – a process that will allow you to gain credit for past experience and help you to attain an ANZIIF Certificate or AQF qualification. Please visit anziif.com/rpl for more information.
What support do I have during my study?
Students have access to dedicated student support services and resources and become student members for the duration of their studies. As student members, students have access to all the benefits listed in the ANZIIF Membership section of the brochure.
Enrol now Visit anziif.com/education/anziif-skills-units or contact ANZIIF customer service on +61 3 9613 7200 or email [email protected] for any questions. 72EDU_0519_800
Australian and New Zealand Institute of Insurance and Finance RTO 3596
Australia Level 7 628 Bourke Street Melbourne Victoria 3000 T +61 3 9613 7200
New Zealand PO Box 344 Shortland Street Auckland 1140 T +64 9 379 7128 [email protected] anziif.com
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