Civil Parking Enforcement in The County Council’s Annual Report on Parking

Report on parking activities for the period 2009 to 2010

www.gloucestershire.gov.uk 1. Introduction

Parking is a particularly emotive • The environmental impact of car very well served by public transport. Gloucestershire is a largely rural County highly issue and tends to be high on the parking supply in towns and villages Car parking also takes up a large agenda during public consultation in the County in terms of: amount of space in development, reliant on the use of the car. Car ownership exercises on transport schemes is costly to business and reduces and in local parish plans. - Helping to achieve County targets densities. Reducing the amount of on traffic reduction parking in new development (and in throughout the County reflects this with the “There is a real dilemma... between the expansion and change of use in the individual’s desire to own and - The setting of appropriate tariffs existing development) is essential, average number of cars significantly higher park a car and the collective desire in relation to public transport fares as part of a package of planning to enjoy a safe and an attractive - Provision of appropriate cycling than the national average (0.55 cars per person street. The neighbourhood in which and transport measures, to promote parking facilities and improved sustainable travel choices”. we live affects fundamentally our walking and cycling environments in Gloucestershire compared to 0.45 cars quality of life and parking has a real Planning Policy Statement 3 (PPS3) impact, both positive and negative, • The impact of parking on on Housing (2006) requests that per person nationwide). One of the effects on the way the neighbourhood the highway network, in terms looks and works. A balance of appropriate management of “Local Planning Authorities should, of high car ownership is significant parking between the two perspectives supply, particularly where there are with stakeholders and communities, needs to be struck and this is only competing needs and road safety develop residential parking policies problems in the urban areas of the County, a likely to happen when parking is implications. for their areas, taking account of integrated as a key component of expected levels of car ownership, National government provides urban design and not simply as a the importance of promoting good policy, legislation and advice problem exacerbated by their historic layout. numerical or functional component design and the need to use land of housing layout”. (Car parking: in relation to the provision and efficiently”. The widespread reliance on the car means that What works where, English management of parking. Partnerships, p4). At a national level, Planning Policy Notably, the predecessor document, PPG3, provides an effective parking management is vital for the It is a transport issue which can Guidance Note 13: Transport be difficult to tackle as it can bring (2001) sets out the use of parking outline maximum standard of efficient functioning of the County’s transport into play the need to address the policies, alongside other planning 1.5 off-street parking spaces confilict between different policy and transport measures, to reduce per dwelling, as an average systems and the development of sustainable objectives for different stakeholders, reliance on the car and to promote provided for sustainable residential such as: sustainable transport choices. developments. and dynamic communities. It states: • The provision of parking in The purpose of this report is to set central urban areas and Park “The availability of car parking has out the policies and objectives for and Ride provision a major influence on the means Gloucestershire County Council for of transport people choose for their the 2009 -2010 financial year. • Parking income to local authority journeys. Some studies suggest It will discuss the steps that we budgets, and the need to manage that levels of parking can be more have taken to achieve our objectives car travel demand through tariff significant than levels of public during the year and consider the control transport provision in determining steps we need to take in the future • Parking charges in relation means of travel (particularly for the to allow us to meet new challenges to public transport fares journey to work) even for locations and objectives.

02-03 Introduction 04-11 On street parking 12 District reports

Contents 13-15 Borough Council 16-18 Council 19 The Council 20-22 City 23-25 District 26-29 Borough 30 County overview 31-47 Appendices & contact details

3 Annual Parking Report - Gloucestershire County Council 4 2. On street parking

2.1 Overview correspondingly, reduces On street parking in Gloucestershire 2.2 Projects – 2009-10 the travelling public and often has permit parking schemes throughout CO2 emissions.” is the responsibility of Gloucestershire the effect of making it impossible the County. The policy also outlined Civil Parking Enforcement County Council. As the highway A total of £380,000 was spent for a disabled person to access a major policy change in the way (previously Decriminalised Parking Following the introduction of civil authority we are responsible on new parking schemes in shops and other facilities in their we charge for residents parking Enforcement) was introduced parking enforcement, we aimed for making all improvements to Gloucestershire during the last community. The County Council, permits. A council decision was into the County in 2007 when to maximise the benefit of having the highway. This includes all financial year. The following is an along with all District and Borough taken that a new charging strategy the Secretary of Sate allowed overview of the schemes this money an efficient enforcement operation on street parking projects. New Councils in the County is resolved should be put in place: that permit the County Council to take over was spent on. by improving our on street parking projects in Gloucestershire to confront this abuse. schemes should be funded entirely responsibility for the enforcement restrictions and further extending can be split into two categories, by permit holders (and not be of parking regulations, at the same Bus Lane Enforcement Gloucestershire County, our enforcement operation. From both of which are the operational partially funded by other tax payers) time changing the status of any discussion with members of the The site that was designated Cheltenham Borough and and permit charges should be the contravention of those regulations responsibility of different teams Gloucester City Councils have public, the district councils and our within the County Council with the as our first priority for bus lane same throughout Gloucestershire. from a criminal to a civil “offence”. own performance monitoring, we enforcement was Llanthony been working with specialist fraud Whilst there remains room for Parking Manager responsible for the investigators and the Police to Accordingly, shortly after the identified the following as significant co-ordination and strategic overview Bridge in Gloucester. This bus lane improvement, the introduction of areas for improvement at the start was built to give bus users easy crack down on blue badge abuse adoption of the residents parking of all schemes: policy, charges for Residents Civil Parking Enforcement over the of the 2009-2010 financial year: access to the new Gloucester in Gloucestershire. We have carried past two years has been a success, • Permitted parking projects: Quays development, as well as out two operations so far, one in Parking Permits were aligned delivering improved enforcement • Access issues for residents, Including all issues of access to to provide a safer and friendlier Cheltenham and one in Gloucester. across all areas into a single price These have both involved the schedule designed to cover the and a greater focus on the growing particularly in Cheltenham, homes, shops and businesses are environment for pedestrians. The problem of parking management. training of our enforcement officers full and real cost of the provision Gloucester and undertaken by the parking team bus lane has been heavily misused along side Police and Community of such permit schemes and ensure based in Shire Hall since its introduction which has The county Traffic manager has • Excessive commuter parking Support Officers followed by a that no part of that cost was borne stated that CPE has: been detrimental to the safety on street • Restricted parking projects: of pedestrians traffic across the week of intensive enforcement by anyone not directly receiving the of blue badges on the street. We potential benefit of the schemes. “reduced the level of indiscriminate • Blue badge fraud Including issues of road safety and bridge has risen as high as over one parking which has had the effect efficient traffic flow in circumstances thousand vehicles per day. have targeted misuse, as well as These new charges will be rolled out of making more efficient use of • Signs, lines and Pay & Display where parking cannot be allowed fraudulent abuse, and forgeries. over the next three years. Details the available road space. This machines in poor repair are undertaken by the asset and Undertaking the first camera The operations have resulted in 14 of the charges can be found in the in turn reduces journey times, division teams at Gloucestershire enforcement project has involved on-going Court cases and 6 formal appendices to this report. particularly for public transport, and • Bus lane abuse. Highways. a large amount of legal and warnings, and have been a success operational preparation over the in increasing awareness of how blue We are currently undertaking a year. We have worked with experts badges should be used. The project major review of all on street parking in the field of camera enforcement has met with a very positive support restrictions in urban areas of the Length of on street restrictions Resriction length Number of bays % of total highway and data processing to produce a from disabled groups in Cheltenham County. We are focussing on in Gloucestershire (meters) length system that will become a model and Gloucester. areas where residents and local for a number of other camera councillors have informed us there Double yellows 405656 8113 16.76% enforcement projects throughout Residents Parking - County wide are problems. This review aims to the County. Enforcement began review update restrictions to bring them in Single yellows 100410 20082 1.67% line with the new residents parking on Llanthony Bridge in July 2010 In late 2009, a residents parking Limited waiting 15007 3001 0.25% policy and to introduce restrictions following a publicity campaign. policy was adopted as part of We plan to extend bus lane in the areas where residents have Pay and Display 5794 1159 0.10% a large scale project to afford limited opportunities to park within enforcement to other problem areas residents better opportunity to Permit holder only 9390 1878 0.16% in the County in the near future. easy walking distance of their park close to their homes in areas homes. We have started this review Other 23639 4728 0.39% Blue Badge fraud investigation with intense parking pressures. in Cheltenham and Gloucester as Total 559896 111979 9.34% The policy set standards for the these are the areas that experience Blue Badge fraud and misuse development of a strategic review the most severe parking pressures gives able bodied people access to and updating of current parking spread across a wide area. facilities and dispensations reserved regulations in residential areas. It The maps overleaf show the 1st The responsibility for parking between Gloucester City Council and improved parking schemes for those in real need. It denies was an important first step in the review areas which we are currently enforcement on street has been and the Forest of Dean District in their areas. the use of designated spaces to work that has subsequently been working on in Cheltenham and delegated to the six District Council, and between Cotswold the most vulnerable section of undertaken standardising residents Gloucester. and Borough Councils in District Council and During the 2009-2010 financial year our objectives were to make Gloucestershire. Some District Council. improvements in each of the areas Councils work in partnership to best All of the District and Borough above wherever possible. The deliver an efficient and effective Councils work closely with the projects described below have been service. This type of partnership County Council on the design undertaken to achieve the above approach has been adopted and implementation of new objectives.

5 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 6 [ Figure 1 ] Gloucester, 1st review area [ Figure 2 ] Cheltenham, 1st review area

7 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 8 We are introducing a new method Pay and Display Improvements machines are solar powered and Signs and lines improvements highway improvement schemes approach will be undertaken in of consultation, which involves significantly more efficient. The that have involved minor changes collaboration with the District and contacting all of the affected Pay by Phone Technology project has helped us cut down Throughout the year we have to parking over the year. A number Borough Councils who manage off- been working on bringing parking residents by letter, possibly several The first of the improvements to running costs on both machine of minor parking specific schemes street car parks, and in consultation times, to ask them to answer a repair and electricity, delivering signs and lines in Gloucestershire have also been undertaken. They with relevant stakeholders, including Pay and Display undertaken was to up to a consistent and acceptable questionnaire and to invite them significant environmental benefits have often involved updating yellow parish and town councils. introduce pay by phone technology. standard county wide. This has to attend consultation events. We as well as providing a more efficient lines so that they are of maximum The purpose of this was to make proved a challenge, but we feel In terms of the management of are adopting this robust method of and reliable service to the motorist. efficiency according to the current Pay and Display easier to use for that this is an area where significant existing parking demand in the consultation in recognition of the usage patterns of the relevant the motorist. The system allows improvements have been made County and provision of parking sensitive nature of residents parking Real-Time monitoring system stretch of highway. motorists to pay for their parking during the year. A total of 307 as part of new developments, this schemes. We then proceed to using their mobile phones. You are Near the end of the last financial parking restriction maintenance, Gloucester Rugby Parking strategy outlines policies to help design schemes which are heavily able to pay by phone for on street year we introduced a Real-Time Pay repair and improvement jobs address the following objectives: influenced by the needs of local and off street parking in Gloucester and Display machine monitoring were carried out as part of an Consultation is currently being residents and other stakeholders. and Cheltenham. Details of the database. This has further improved ongoing project to ensure that undertaken to determine the • To provide parking to support Questionnaires for the first study pay by phone service can be found the efficiency of our on street parking restrictions throughout best way to improve parking for the economic growth and potential areas were sent out to residents on our website as well as on parking operation. The database the County align with TSRGD residents, and other stakeholders, of towns and villages in the County and businesses on the affected P&D machines in Gloucester and allows us to remotely access (Traffic Signs Regulations and suffering from parking congestion in terms of: streets early in 2010 and by the Cheltenham. The system allows information such as machine faults, General Directions) 2002. in Gloucester on Rugby match days. end of the year the design work you to not only pay for your parking - The sheer provision of parking ticket levels, cash box levels and supply and its relative accessibility was well underway. when you don’t have change, but battery life. This has reduced the Approximately 200 signs and 2.3 The local transport plan (LTP3) also to pre book parking and sends need for CEO patrols to regularly lines improvements are currently - The quality of the parking offer We plan to extend our residents an automatic reminder when your scheduled for completion during inspect the machines and allows us Gloucestershire County Council parking review during the next few paid for period is due to expire. the 2010-2011 financial year. - The setting of appropriate tariffs to promptly respond to any issues. has developed a draft Parking and years to eventually cover all of the The system also gives us access urban areas throughout the County. Pay and Display machine Barton and Tredworth Demand Management Strategy - Visitor parking provision, replacement to detailed transaction data helping which is out to public consultation including coach parking In the more immediate future, we us build up a picture of the parking A project was undertaken in hope to be able to complete our as part of Gloucestershire’s Draft Following frequent technical patterns in Pay and Display areas the Barton and Tredworth area Local Transport Plan until 14th - Parking facilities for HGVs review for much of Cheltenham and problems, 53 old Pay and Display and improve the management - and of Gloucester at the request of Gloucester during the 2010-2011 October 2010. Following the • To limit the environmental impact machines were replaced in therefore the availability - of parking residents and members in an consultation period, comments financial year. Gloucester city centre. The new spaces in the City. attempt to ease the congestion of car parking supply in towns and on the strategy will be reviewed villages in the County in terms of: on heavily parked streets. The and a finalised Parking and Demand purpose of the project was to free Management Strategy adopted - Helping to achieve County up extra parking spaces wherever as part of the Local Transport Plan targets on traffic reduction possible by reducing double yellows in April 2011. and in exceptional circumstances - The setting of appropriate tariffs allowing parking on the pavement. The draft strategy sets out in relation to public transport fares We have split the scheme into 4 Gloucestershire County Council’s Pay and Display weekly 1600 - Provision of appropriate phases which we have undertaken policies, in collaboration with key parking distribution cycle storage facilities and separately. Phase 1 has been stakeholders, on the management 1400 improved walking and cycling successfully introduced, phases of existing parking provision in the The graph give us an environments indication of the Pay and 1200 2 and 3 are due to be installed County, and on parking standards Display parking pattern in on the ground shortly and phase for new developments. This • To minimise the impact of an average week for both 1000 4 is under formal consultation. document will provide a guide on parking on the highway network, Cheltenham and Gloucester: Highway improvement schemes parking for all modes of transport, in terms of appropriate management 800 and will address parking policies of supply, particularly where there Gloucester Gloucestershire Highways have and needs in the diverse areas of are competing needs, and road 600 undertaken a large number of the County. The County Council’s safety measures. Cheltenham Acts of parking 400

200

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Friday Sunday Monday Tuesday Thursday Saturday Wednesday

9 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 10 On street finances for Gloucestershire

Group 1: Group 2: Cheltenham Cotswold Gloucester & Stroud & Gloucestershire Total for Forest of Dean Tewkesbury County Council Gloucestershire (£) (£) (£) (£)

Income

Penalty Charge Notice income -1,142,200 -429,411 -1,571,611

Pay & Display income -1,311,238 -70,619 -1,381,857

Permits and waivers -200,964 -29,106 -230,070

Total Income -2,654,402 -529,136 -0 -3,183,538

Expenditure

Enforcement 266,832 249,242 516,074

2.4 On street parking and the They also have the responsibility County Council as is the case with Appeals and other admin 160,479 48,750 209,229 district councils to cover any deficit incurred as part the urban districts. of the CPE process. Third Party Contracts 530,854 36,765 11,766 579,385 Gloucestershire County Council, For detailed information on the as the highway authority, has • Cheltenham and Gloucester - individual districts please see the Management 32,663 88,306 81,530 202,499 responsibility for all matters relating Urban Districts district sections of this report. to the public highway throughout Overheads 284,775 120,705 470,286 875,766 the County. Gloucestershire is Cheltenham and Gloucester’s costs 2.5 Financial breakdown are all covered by Gloucestershire a two tier authority and we have Table 2 shows a breakdown of Contribution to set-up costs 46,089 90,000 136,089 devolved the responsibility of County Council. Any surplus they make as part of the process is paid income and expenditure, on street, parking enforcement to the District, for the whole of Gloucestershire. Total Expenditure 1,275,603 589,857 653,582 2,519,042 in full to Gloucestershire County Borough and City Councils in the Any surplus made from parking Council. County. This responsibility has been on street can only be spent on the devolved in three different ways: • Forest of Dean highway network, so the surplus shown below has been used for a Inter-Authority Transactions 1,378,799 51,416 -1,430,215 0 • Cotswold, Stroud and Tewkesbury - Rural Districts Civil Enforcement in the Forest of wide range of highway improvement Dean started six months later than projects. For a financial overview Net Total 0 112,137 -776,633 -664,496 The rural districts invested a the rest of the County and day for the county, please see the significant amount of money setting to day enforcement is undertaken table opposite. For more detailed up CPE and to reflect that, they by Gloucester City Council on their information on the County finances keep a percentage of any surplus behalf. Any surplus or deficit is please see the appendices made as part of the CPE process. passed back to Gloucestershire (Section 10.4).

11 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 12 3. Cheltenham Borough Council

3.1 Introduction Cheltenham is a regency spa town situated in the north east of Gloucestershire with approximately 110,000 people living in the Borough. It is often used as a base for those wishing to tour the , with its good links to larger cities and the local airport. The area attracts many tourists and visitors with it’s festivals that take place throughout the year. The town centre specifically, is home to large employers and attracts numerous shoppers daily.

District reports While District Councils throughout the County undertake We are currently in the initial stages bus operators service the town parking illegally as receiving a fine the enforcement of all on street of implementing a travel choice centre, all of which are disabled grew increasingly unlikely. (on the Highway or road) parking plan for Cheltenham Borough user friendly and many cater for restrictions under an agreement Council employees with the view parents and children. In addition In November 2007, we started our with the County Council, they to extending this to members of the to this we have seven 24 hour taxi Civil Parking Enforcement service remain directly responsible for public through Gloucestershire’s ranks enabling shoppers, workers with 4 CEOs (Civil Enforcement all aspects of publicly owned Local Travel Plan 2011-26. This and visitors alike to reach their Officers) and a supervisor. The area off street car parks in their areas. will set Cheltenham on it’s way to destinations. covered and the type of activity Any income generated from the becoming a sustainable travel town was limited. Despite this, even with History of decriminalised management of those car parks and help ease congestion. a small team, the service provided parking enforcement is not ring fenced to a specific improved on the police traffic We have 26 residents permit areas, area of the Councils budget (in warden service.. As our Parking and offer 3,190 spaces of charged Before the introduction of DPE the way that on street income is Services department has grown in off street parking and 273 spaces (Decriminalised Parking Enforcement) to the County Councils Highway size and experience, we have been of charged on street parking. - now known as CPE (Civil Parking budget) and can be used to Enforcement), the Police were able to cover a larger area and support any part of the District The Borough is served by a responsible for dealing with parking provide additional services such as Councils functions. park and ride scheme operating infringements via a team of Traffic suspensions and waivers. With the from Arle Court and Cheltenham Wardens. Their numbers dropped increased enforcement has come The following sections detail both racecourse. Several different and many drivers took a chance on a higher rate of compliance. on and off street activities in the six District, Borough and City Councils within Gloucestershire County and give a context to the enforcement process. Annual Parking Report - Gloucestershire County Council 14 3.2 Enforcement needs of those communities are meet the community’s needs. We We are achieving an increased often difficult to balance. will continue working in partnership working average recovery rate Penalty charge notice Total Penalty On Off This years main objectives were with Gloucestershire County Council of 70.8% for the year. statistics - Cheltenham Charge Notices street street to consolidate the team’s skills and It is challenging to provide the to effectively maintain signs and knowledge and improve our service. correct levels of patrol cover lines in Cheltenham. Due to more efficient working in Cheltenham’s diverse areas. systems we are now having High level PCNs 14387 14,269 118 We focussed on the areas To help us achieve an efficient 3.3 Administration success decreasing the number Low level PCNs 7190 4,373 2,817 which generated most complaints patrol coverage, we make use of of TPT appeals. Total 21577 18,642 2,935 and took a robust approach to The parking administration information provided by members Number paid 15372 13,445 1,927 enforcement in those locations. objectives for the year 2009/10 Our objectives for 2010-11 are of the public to target areas with Number written off 1,783 The areas were kept under review parking problems. were as follows: as follows: and priorities changed where Number of challenges 4092 appropriate. With the establishment of regular • To implement an on-line payment • To review the resident’s parking and challenge facility for Penalty policy mobile patrols, the service is more Total We have made the following responsive to the concerns of local Charge Notices • To offer a TPT appeal online Number of appeals to adjudicators 30 improvements during the year: people, even those in outlying facility Number of appeals dismissed 6 areas not normally covered by • To streamline the application • We have enhanced the team’s Number of appeals non – contested 10 foot patrols. Residents contact the process for dispensations and The table (top right) summarises skills by sharing information, Number of appeals allowed 11 enforcement team by telephone, suspensions the number of PCN’s issued and experience and knowledge across Number of appeal withdrawn 3 letter or email and areas of concern the category of appeals received: both on and off street activities. • To continue to improve our are visited regularly. Findings and success rate with Traffic Penalty • We have improved technical any enforcement activity is logged. 3.4 Off street parking Tribunal (TPT) adjudications to identify potential sites that can management and processes. knowledge by introducing an NVQ Information is then available to give Cheltenham Borough Council, be used in supporting such services Within our car parks we have qualification for members of the updates and progress reports. The parking administration team are working in partnership with the as sustainable travel nodes, night designated parking bays for original start up team. responsible for notice processing, The table below gives details of County Council, is committed safe parking and improved access disabled users and parent and child issuing permits, dispensations, • We have become more the enforcement staff employed to developing Cheltenham into to business, places of interest and bays, to ensure fair access to all. suspensions, compiling TPT cases responsive to patrol and by Cheltenham Borough council: a sustainable travel town. Whilst community services. There are currently limited safe and and liaisingwith debt recovery enforcement requests and evolved recognising there are some secure facilities for motorcycles; this agencies. Currently there is a three We have established the sound methods of recording these. differences in local conditions and is something which we are aiming working day turnaround with initial the problems faced, the approach Cheltenham Mobility and Disability Position and to improve shortly. The town centre has the highest challenges. To enable efficient seeks to take into account the forum. This is a community led Number of employess proportion of parking and loading delivery of all of the above services, broader traffic flow and parking initiative. It aims to identify the The Regent Arcade car park has restrictions, consequently this area members of the team have recently challenges that we face throughout needs of the local community, and received a safe car park award from Civil Enforcement Officers 14 is prioritised for enforcement. obtained an NVQ qualification the County. to seek ways to improve access to the British Parking Association in It is vital to maintain the free flow in parking administration. facilities in both the off and on street recognition of the services available Supervisor of traffic to facilitate ease of access 1 Whilst regular reviews of the off environment (particularly where for 2009/10. We aim to build on this by transport and delivery services The table below summaries the street parking policy have been mobility and disability are issues) and continue to improve safety bringing visitors to the town and Civil Enforcement Manager 1 administration staff employed ongoing in consultation with to ensure fair access for all. in our off street car parks. enabling local commerce to thrive. by Cheltenham Borough Council stakeholders, the need was Total 16 identified for an overhaul to the We are currently conducting an The table below shows financial It is important to keep specialist audit of all of our off street car parks details for off street car parks bays clear for disabled users, existing off street policy. Position and with a view to improving our asset in Cheltenham. deliveries, taxis and bus services, Number of employess The Cheltenham Parking Board as well as to ensure a steady The flexibility of the mobile has now been established with Off street income and expenditure - Cheltenham turnover rate in parking places. service has lead to closer links 3 the County Council helping us to with Police and PCSOs at INA level Administration Staff/Officer CEO’s are encouraged to move work together to address local Income attended vehicles on and engage to help resolve community issues 1 Parking Administration concerns and improve parking for with drivers giving parking advice by participating in several joint Parking charges (inc. permits & season tickets) £3,900,000 Manager residents, businesses and visitors and directions, but enforcement operations. in Cheltenham. We aim to establish PCN income £73,000 remains the primary activity. 4 Other 0 Our future plans and objectives Total a framework and structure that delivers a range of services to In areas where residents parking include: fostering closer working Total £3,973,000 both off and on street parking and schemes are in place, it is a priority relationships with local Police, As a result of the initialisation of streetscape management. to provide a fair and consistent promoting a multi-agency response Expenditure to resolve long-standing issues. the view, pay and challenge online service with value for money for To support the sustainable travel Enforcement £52,000 those who have paid for permits We will assess the value of the NVQ facility, we are receiving fewer postal challenges. This enables town initiatives, an audit has Appeals and other admin £52,000 and visitors vouchers. training programme and consider begun of the services and facilities customers to view evidence, submit Car park maintenance and improvements £180,000 offering it to more members of associated with off street car Some areas in Cheltenham combine a challenge or pay online. Initial the team. We plan to undertake a parking, with a view to improving Total £284,000 commercial properties as well as feedback would suggest that this review of current working practices our existing asset management and residential ones and the differing facility is customer friendly. Net Income £3689000 and ascertain whether they still processes, but more importantly,

15 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 16 4. Cotswold District Council

With over 19,000 inhabitants, with higher levels of deprivation. across the Cotswolds. Cirencester is the principal settlement and together with eight The UK continues to suffer an The strategy sets out the 4.1 Introduction smaller Market Towns, provides the economic downturn, and Cotswold Councils strategic parking aims focus for much of the economic District has been affected by job and objectives and is due to losses. Unemployment is rising, be submitted to Full Council for activity and service provision within Cotswold District is one of the largest rural from a low of 0.7% (Oct 07 - Feb adoption in October 2010. the District. There are several 08) up to a rate of 2.2% (as of Towns and Parishes which attract January 2010), but this contrasts The Strategy has been developed districts in southern , covering around significant numbers of tourists, with a Gloucestershire rate of 3.5 following significant surveys and particularly in the summer season, %, and the national figure of 4.3%. data analysis undertaken by an 450 square miles of eastern Gloucestershire these include: Bourton on the independent parking consultant Water, Stow on the Wold and The economy is dependant on and following extensive consultation within the South West Region. The District’s Moreton in Marsh. the service sector, which accounts with the Public, Town Councils, for 81.7% of all jobs in the district, Chambers of Commerce, Specialist natural beauty and rich heritage are unprecedented With a population of 83,500, (ONS in particular distribution, hotels groups and Cotswold District mid 2008 population estimates) and restaurants, accounting for Council elected members. nationally. Around 70 per cent of the district lies the District has a low population 31.4% of jobs. Reflecting the main density which impacts on the economic sectors, the majority of The parking report produced by within the Cotswold Area of Outstanding Natural average cost of service delivery. companies are small or medium- the consultants should be read in Indeed, despite relatively high sized. Average earnings are low conjunction with the Parking Strategy. levels of car ownership, difficulty in Beauty (AONB). The district has the second compared to the cost of living and 4.2 Enforcement gaining access to services remains house prices in particular. highest number of listed buildings (6,000) and a significant issue for residents in Dropped kerb enforcement was the most rural parishes, particularly Cotswold District Council introduced in December 2009, elderly or younger people. Parking Strategy warning notices were issued over the largest number of conservation areas (144) several weeks before Penalty The District has an ageing During the year three of our Civil Charge Notices were issued. in England. population. On current local Enforcement Officers passed the NVQ level 2 Controlling Parking Local disability groups welcomed projections, by 2026, 30.5% of the the much needed changes, where population would be 65 years and Areas. This qualification was achieved through demonstrating the people they represent had over, compared to just 20.1% in experienced difficulties crossing the 2007. By contrast, the 0-19 year old knowledge, ability and skills whilst being observed by an road. Tactile dropped kerbs were population is predicted to decline by patrolled regularly enabling those 16.1% between 2007 and 2026. assessor. Continued professional development for Enforcement with mobility problems or baby Traditionally, the population in Officers is considered very buggies to cross easily and safely. Cotswold District has been very important, to maintain a good level Civil Enforcement Officers continue homogeneous with 98.8% classified of service. The enforcement for to enforce parking both on street as ‘white’. The ethnicity of the the Cotswolds is seasonally led and in the Council’s car parks population has changed in recent with the North Cotswolds requiring across the district. The table below years as the District has attracted more enforcement hours during provides details on the enforcement significant numbers of migrant the summer and particularly bank staff currently working for Cotswold workers in agriculture, health and holiday weekends. District Council. social care and the tourism and leisure industries (although the The Council is preparing a Parking Strategy; the focus in 2009-10 numbers coming into the District Position and have declined with the recession). was to widely consult on all parking issues with as many stakeholders Number of employess Statistically, the District is a safe as possible throughout the district. place with low levels of crime. The Parking Strategy considers the Civil Enforcement Officers 7 The District is in the top quintile needs of parking users now and of all English Districts for a number in the future and identifies actions Senior Civil Enforcement 1 of comparators, for example necessary to provide a sustainable Officer educational facilities, skills, income modern parking service which and earnings, and health. However, reflects local issues and meets Total 8 there are some parts of the District the demands for parking provision

17 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 18 5. The Forest of Dean District Council

4.3 Administration 5.1 Introduction Cotswold District Council carry out Permit applications are processed include transfer of information to the back office functions for Stroud within an average of 24 hours Traffic Penalty Tribunal, and enable The Forest of Dean is a rural district popular with District Council as well as their own of receipt of the application. the appellant to submit appeals PCN’s and permits, which reduces Challenges and representations on line. the overall cost to both authorities are replied to within an average tourists containing large areas of densely forested through shared working. The admin of 48 hours. The following tables provide details officers each spend a percentage of the number of administration terrain. The district contains four towns (, of their time on work loads for both Plans are in place to automate staff employed by Cotswold and authorities ensuring continuity as many elements of the PCN statistics on the numbers of PCN’s , Coleford and ) as well as of service at all times. processing as possible. This will issued respectively. a number of villages.

Penalty charge notice Total Penalty On Off Transport systems within the 5.3 Administration an expansion to the Coleford town district are generally infrequent and centre car park. By demolishing statistics - Cotswold Charge Notices street street Administration for the Forest Position and consequently the population is some nearby buildings, it was of Dean is also undertaken by Number of employess highly reliant on private transport. possible to increase the number High level PCNs 4528 4454 74 Gloucester City’s administration staff of spaces in the car park from Gloucester city continues to on the behalf of the Forest of Dean Administration Officers 2 Low level PCNs 5931 1882 4049 40 to 110. All of our other facilities Total 10459 6336 4123 manage, and undertake, parking district council. Again information remain unchanged. The possibility services for the forest of Dean is presented in the Gloucester city Senior Administrator 1 Number paid 8897 of charging on street is under district (this has been the case section of this report. Details of consideration at member level. Number written off 274 179 95 since Civil parking enforcement PCN’s issued in the Forest of Dean Total 3 Number of challenges 2733 was introduced in the area). district can be seen below. The Forest of Dean does not charge for parking in any of its car parks 5.2 Enforcement 5.4 Off street parking and they are not subject to any Civil enforcement officers Car parks are provided free of enforcement regime. charge at locations throughout the Off street income and expenditure - Cotswold Enforcement in the Forest of Dean Forest of Dean district to improve This table provides a financial breakdown of our off street parking statistics. is undertaken by Gloucester City’s access to local amenities and to enforcement staff on the behalf of encourage visitors throughout the the Forest of Dean district council. Income Forest of Dean District.To further Further information is presented in improve our parking facilities the Parking charges (inc. permits & season tickets) £2,026,148 the Gloucester city section of this district undertook PCN income £104,119 report (section 6). Other £13,005 The district aims to enforce Total £2,143,272 on street parking restrictions Penalty charge notice Total Penalty On Off throughout the district in a timely statistics - FOD Charge Notices street street Expenditure and considerate manner to enable local and visiting users to use the High level PCNs 845 845 0 Employee related costs £140,968 town areas to their full potential. Administration, appeals and stationery £104,347 Low level PCNs 131 131 0 Car Park Maintenance/services & improvements £237,550 Lydney, Newent, Coleford and Total 976 976 0 Utilities & Rates £243,273 Cinderford are priorities for Number paid 610 610 0 enforcement but patrols are Total £726,138 sent to problem areas according Number written off 100 100 0 Number of challenges 279 279 0 Net Income £1,417,134 to Gloucester City’s floating unit patrol strategy.

19 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 20 6. Gloucester City Council

6.1 Introduction Accessibility to Gloucester by Gloucester has a strong sporting to the base to update the office road, rail and water is good. Close tradition and is well known for its once in location. We then continue proximity to the M5, M4, M50 Rugby Club. Rugby match days to monitor the area at different Gloucester is a historic City with many important and M40 motorways provides create much demand on the intervals of the day to determine good access to and from a range residential streets around the ground the need for additional patrols. The tourist destinations with tourism contributing of destinations. Rail access in and on the nearby St Oswalds Car table below provides a breakdown Gloucester is generally good Park. Gloucester has one main of the enforcement staff currently to the local economy. Key attractions include with regular services to Malvern, hospital - Gloucestershire Royal, working in the Gloucester City and Taunton, Swindon, Cardiff, which is located on Great Western Forest of Dean area. Gloucester Cathedral, the Docks and the Birmingham, and London. Road close to the City Centre. Gloucester Station is located 6.2 History of decriminalised close to the City Centre. A new Position and parking enforcement Gloucester Quays. In recent years awareness of parkway railway station is proposed Number of employess at Elmbridge Court through the In November 2007 responsibility the City has increased dramatically thanks to the Gloucestershire Local Transport for On street Parking Enforcement Civil Enforcement Officers 16 Plan. There are a number of regular transferred from the Police success of Harry Potter and the Beatrix Potter bus services in and out of and to the Local Authority and we Supervisor 4 around the City. There are two park carry out this function under an Centenary celebrations. The population of the and ride bus sites at Waterwells Agency Agreement on behalf of Total 20 and St. Oswald’s Park. Gloucestershire County Council City at around 110,000 is very similar to its near for Gloucester City and the Forest Gloucester offers a good range of Dean District. We currently 6.4 Administration neighbour Cheltenham. of shops, mostly located in the employ APCOA Parking UK to City Centre. Gloucester operates manage enforcement and car park We currently use Chipside parking a Farmers Market every Friday management. APCOA have been software for all of our Penalty in the Pedestrian Streets, which fulfilling this role since September Charge notice processing. We brings many visitors to the City. 2009. currently respond to appeals and There are 15 City Centre Car Parks representations within 10 days. to accommodate these visitors. 6.3 Enforcement Facilities are available to appeal on There is a Controlled Parking Zone Our current deployment consists line and payments are received via in the City Centre operating Pay of six Beats and with a “floating” our website, touch tone phone and and Display Parking. As there are unit spanning from the City Centre our cashier’s office. For details of many residential dwellings in the out to Linden and Barton. We also our administration staff see table City Centre these bays are also deploy a mobile unit to cover outer below. For penalty charge notices shared with permit holders. Permit city areas and the Forest of Dean. see table overleafs. areas near the City Centre include Alvin street and Oxford Road (Zone The City Centre is considered A), Gothic Cottages (Zone B), Great a high priority area due to the high Position and Western Road (Zone C), Deans concentration of restrictions. Regular Number of employess Way and Deans Walk (Zone D). patrols are therefore made in the centre to help ease congestion and Gloucester has a good network Administration Officer 3 improve the traffic flow in the city of educational establishments for pedestrians and buses. including primary and secondary Supervisor 1 schools, which create parking We use our floating or mobile patrol pressure at key times Gloucestershire officer to respond to complaints ETC 1 College is also located close to and they are dispatched to any the City centre to the south of complaint as soon as they are Total 5 Llanthony Road. available. The CEO’s will radio back

21 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 22 7. Stroud District

7.1 Introduction

ideal for evening event parking. We Penalty charge notice Total Penalty On Off also have car parks in Longsmith Stroud District is a largely rural area covering statistics - Glos City Charge Notices street street Street, Hampden Way, Hare Lane North and South. Westgate Street 175 square miles in the south of Gloucestershire. High level PCNs 10630 10315 315 car park has coach parking facilities and is ideally placed for Cathedral Low level PCNs 13513 8949 4564 The eastern half of the District is part of the visitors. Station Road Car Park has Total 24143 19264 4879 access to GL1 facilities and we Cotswold Hills, designated as an Area of Number paid 16658 have tailored the charging hours Number written off 576 to finish at 4pm to help the evening Outstanding Natural Beauty (AONB). To the west Number of challenges 9013 economy. Charges also finish at 4pm in St Michaels Square and Hampden Way. of the Cotswolds escarpment is the low-lying We are planning some landscape of the Severn Vale, which is bordered Off street income and expenditure - Gloucester City improvements to Kings Walk and Longsmith multi storey car parks by the Severn Estuary. Income for this year. Parking charges (inc. permits & season tickets) £11,563.46 At Castlemeads car park we have PCN income £2,288,012.62 made use of our staff car park and Other £10,821.74 offer a good value rate of £2 all day for weekends. This car park is just Total £2,310,397.82 5 minutes walk from Gloucester Quays and 10 minutes walk from Expenditure the City centre. We also have St Enforcement £40,899.39 Oswald car park, next to the Park Appeals and other admin £1,236,494.40 and Ride Car Park which is 10 Car park maintenance and improvements £- minutes walk from City centre but offers a very competitive rate of Total £1,277,393.79 £1.50 for all day parking. Approximately 110,000 people live parking enforcement is managed enforcement was conducted by Net Income £1,033,004.03 We offer a good value but in the District, with three-quarters by the Traffic Wardens, Police Community competitive tariff in our car parks of the district residents living in or community safety service, car parks Support Officers and Police Officers. to encourage visitors to stay longer. are managed by Stroud District Currently our main tariff bands are around Stroud town, Cam, Dursley Enforcement is now undertaken by Council’s asset management team 6.5 Off street parking All our Car Parks have good access set in 2 hour increments from £2 and Wotton-Under-Edge. Stroud District Council Civil Enforcement and notice processing and permit to the city centre, in particular to £6. See the left hand table for is relatively affluent but there are Officers across the District with We are responsible for 12 Pay issuing is undertaken by Cotswold our 3 multi-storey Car Parks are a financial breakdown of off street pockets of deprivation. Rural a consistent approach to dealing and Display Car Parks and 3 Multi district council on behalf of Stroud centrally placed. Eastgate Roof Top parking in our off street car parks. isolation and access to services is a with illegally parked motor vehicles. Storey Car Parks providing 2,252 has recently been upgraded and problem generally, particularly in the District Council. Compliance with on street parking spaces across the City. is above the Mall shopping centre 6.6 Bus Lanes Severn Vale and around restrictions has greatly improved History of decriminalised parking Our Car Parks play a vital role in with access to the indoor market and Wotton-under-Edge. with an increase in turnover of enforcement supporting the city centre economy and the Mall. Kings square has On 19th July 2010 we implemented limited waiting spaces and an and providing essential facilities for a bus and taxi lane on Llanthony access to Kings Walk shopping Parking in Stroud District is split Prior to the introduction of Civil improvement in traffic flow through Bridge and have been issuing postal shoppers, tourists and businesses. centre and the Guildhall, which is between three departments: Parking Enforcement on street the district. PCN’s to unauthorised vehicles.

23 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 24 7.2 Enforcement school keep clear restrictions in pedestrian environment. Illegal 7.3 Administration Enforcement Officers issue tickets car parks. response to complaints. This can be access through a no entry has which are electronically transferred Parking restrictions are essential useful as PCSOs can issue parking been reduced almost too nil due Stroud District Council continues to Cotswold on a daily basis, where The Council retains the ownership to help keep traffic moving safely tickets where we cannot do so. to improved configuration of the to work with Cotswold District they are processed and managed of car parks to assist and meet and provide access to residents, kerb. Obstructive vehicle parking in Council to economise on back- through to payment, adjudication or a variety of customer needs. businesses and visitors and are Civil Enforcement Officers are the thoroughfare section has also office processing of Penalty Charge Bailiff. Cotswold DC also process all These needs are catered for by provided by Gloucestershire equipped with GIS linked mobile been reduced due to less inhibited Notices (PCN’s) and permits. season tickets and permits for both promoting the turnover of spaces Highways after consultation with radios, this allows us to provide a pedestrian movement. Cotswold hosts the I.T system with authorities. during working hours. Car park local stakeholders, including demand response service when a link to Stroud District Council. enforcement measures ensure, as residents and businesses. we receive complaints about illegal We have also worked in partnership The partnership has worked well 7.4 Off street parking much as possible, that shoppers parking. Where possible, we are with Gloucestershire Highways and with considerable savings made and visitors can find spaces and this The primary aim of parking Stroud District Councils Asset able to direct officers to parking Gloucestershire County Council in the initial set-up costs and in turn assists the local economy enforcement provided by Stroud Management Service continues problems using the radio system to develop an improved public annual on-going costs for both by allowing customers to use the District Council is to ensure that: and advise complainants when realm concept for the market to provide administration and authorities. Stroud District Civil management support for our businesses in the district. • Disabled badge holder bays are officers are expected to arrive. town of Berkeley. Consultation clear of non disabled badge holders The table below shows details on the concept plans closes 1st of the numbers of enforcement September 2010. Should the • Ensure that non-residents staff employed by Stroud District community agree with proposals, do not park in residents bays. Council. this will see an improved Penalty charge notice Total Penalty On Off configuration of on street car parks statistics - Stroud Charge Notices street street • Increase the turn over of short on Salter Street; introduction of stay parking restrictions near to more accessible public space High level PCNs 1596 1549 47 town centres so shops benefit from Position and in the town square; alteration to Low level PCNs 1727 693 1034 increased turnover of customer Number of employess the priority of traffic accessing parking. Marybrook Street; restricted heavy Total 3323 2242 1081 Civil Enforcement Officers 4 Number paid 2577 0 0 • Ensures the free flow of traffic vehicle access due to arrangement of kerb lines - all with no net loss Number written off 135 103 32 through our towns and villages, Supervisor 1 improving access and road safety of parking. The key objective of the Number of challenges 1000 0 0 project is to: Patrol patterns are geographical/ Total 5 town based and Civil Enforcement • Reclaim public space to more Officers are expected to provide easily allow community events and a visible presence both on street to provide space, for instance, for Off street income and expenditure - Stroud District and within our car parks. Where In 2009 and through to June café tables 2010, the District Council has possible Officers are expected to • Reconnect the town centre Income offer advice prior to the issue of a worked with Gloucestershire by eliminating the feeling that it Parking charges (inc. permits & season tickets) £525,324 Penalty Charge Notice. Highways, Gloucestershire County Council, Dursley Town is bisected by the road and by PCN income £27,199 The enforcement of school keep Council and community groups to providing a focal point Other £10,741 clear zones are a priority for Stroud deliver an improved public realm • Engendering a feeling of safety Total £563,264 District Council. We can currently scheme around the market place for pedestrians through the slowing enforce five schools within the in Dursley. The Traffic Regulation of traffic and creating pedestrian Expenditure district and each school will receive Order was altered to extend the crossing points a weekly visit on a rota basis. Civil pedestrian zone and introduce a Enforcement £40,550 Enforcement Officers also work in new shared use loading bay and • Create a destination of choice Appeals and other admin £125,308 partnership with Police Community night time taxi rank, the surfacing for local people, visitors and Car park maintenance and improvements £236,558 Support Officers (PCSOs) and our removed and replaced with high businesses by creating an attractive Neighbourhood Warden Service quality material and street furniture and distinctive town centre, which Total £402,416 to visit schools that do not have installed to create a more attractive the community would be proud of. Net Income £160,848

25 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 26 8. Tewkesbury Borough

Today, it hosts the regional office street parking in the Borough. to enable effective enforcement. of Bovis Homes and a large office The borough have employed an premises occupied by the insurance An independent survey was additional Civil Enforcement Officer 8.1 Introduction group Zurich. To the south of the carried out by RTA Associates in to further improve the enforcement centre there is the Cleeve Hill & Tewkesbury and . The operation. Tewkesbury is a historic , today GE Aviation business park and survey found that non compliance to the west the Malvern View rates in Tewkesbury have dropped Following the results of the Business Park, both of which have steadily from 23% in 2007 to compliance survey we have it contains a range of both independent and limited space available for further 15% in 2008 and 11% in 2010. In changed the Civil Enforcement Officers work patterns to attempt investment and expansion. Bishops Winchcombe the non compliance to reduce non compliance. national retailers and services. The town’s Cleeve has two large retail outlets rates were 24% in 2007, 14% architecture and history creates a distinctive with their own large Car Parks in 2008 and 15% in 2010. that offer customers’ free parking. As elsewhere, Tewkesbury has Consequently, there are no Pay and Position and suffered from the recession. There Number of employess centre, with a number of small alleyways linking Display Car Parks but free limited has been a 12% reduction in car waiting on street parking is available usage which has resulted in a Civil Enforcement Officers 5 key areas of the town and attractions such as the for visitors who wish to use the reduction of income. However, the smaller retail outlets. last quarter of the financial year has Supervisor 2/5 12th Century Abbey and the Heritage and Visitor Churchdown has a few small retail shown an increase in use of our outlets and has a combination of Car Parks. Following the results Total 5+2/5 Centre. The town’s location (a short distance west free on street limited waiting parking of the compliance survey we have available and a Car Park offering changed the Civil Enforcement of junction 9 of the M5) has brought considerable Officers work patterns in an attempt 56 free spaces. Tewkesbury Borough Council to further reduce non compliance. investment over recent years, creating a number Brockworth has a number of small prioritises certain areas for retail outlets and only has free 8.2 Enforcement enforcement. Resources are on street limited waiting parking generally focussed on the busiest of extensive employment sites which are focussed Improvements have been made available. There are no off street areas where it is important that to parking in the Tewkesbury parking facilities. restrictions are enforced to prevent around this major arterial transport route. area during this financial year. congestion and to maintain a high There are two Taxi Bays in the Restrictions that we were unable turnover of parking spaces. The Borough, both in Tewkesbury. to enforce due to broken and table below shows details of the They are well used by local hackney damaged lines and signs have high priority areas for enforcement carriages. predominately been corrected in Tewkesbury Borough. There are no Park and Ride Schemes in the Tewkesbury High priority areas in Tewkesbury Borough Borough, but the Borough Bus is run on Market Days (Wednesdays Town/village Street/car park and Saturdays) which picks up from the local villages. The only Tewkesbury High Street national company to operate Barton Street The three main population areas Tewkesbury at Twixtbears and King for its immediate population, the local buses within Gloucestershire Church Street in the Borough are Tewkesbury Johns Court. Therefore, the majority town also acts as a popular tourist is Stagecoach. Several smaller Spring Gardens (car park) (11,783), Winchcombe (6,145) of the enforcement resources are destination for walking holidays and companies are based within the and Bishops Cleeve (13,411). focused on Tewkesbury. Cotswold breaks. To manage tourist County operating a variety of Winchcombe North Street parking, Winchcombe has two Pay mainly rural routes. 21 different War Memorial Square Tewkesbury is the largest retail Winchcombe is a small historic and Display Car Parks offering 145 Bus Services operate through the High Street centre in the Borough, and therefore market town located on the parking spaces. There is also free Borough. Approximately 60% of the Bull Lane (car park) most of Tewkesbury Borough’s Pay River Isbourne. It is an attractive on street limited waiting parking population use a vehicle to travel and Display car parks are located town with a centre composed of available. to work in the Borough. Bishops Cleeve Tobyfield Road here offering 854 parking spaces. traditional Cotswold architecture. Church Road Bishops Cleeve plays an important There is also free on street limited Today the town benefits from a History of decriminalised role as a local shopping and service Churchdown St Johns Avenue waiting parking available. The only range of independent retailers, parking enforcement centre for its residents. It has proved two Resident Parking Zones within pubs and restaurants. Alongside attractive for a number of large We aim to provide consistent and Brockworth Court Road Tewkesbury Borough are in providing an important local centre scale investors. responsible management of on

27 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 28 9. County overview

Tewkesbury Borough Council correspondence is responded to reduce traffic flow, congestion 9.1 Summary and conclusions Parking Manager to give a clear During the reported year of respond to reported parking to within 2 working days. and pollution in the town centres. strategic lead and oversight on 2009/2010 we greatly improved problems by sending CEO patrols Annual permits are available in all The second full year of Civil Parking both the development of new the way in which we collected late to investigate. We will further improve our of our car parks but are considerably Enforcement in Gloucestershire parking schemes and Policies as payment of Penalty Charge Notices, reporting procedures to incorporate cheaper in the Long Stay Car Parks. has started to see the County and well as helping our District partners especially those progressing to In the future, an extensive review information that may be required District Councils take full advantage improve the enforcement of those County Court debt registration and by the County Council or Freedom of on street parking restrictions is During last year Business Permits of the benefits of the devolution restrictions and regulations. the subsequent issue of a Warrant of Information requests. planned in Tewkesbury. A project were introduced in two of our Car of enforcement powers to Civil to a bailiff. Over the next year we targeting blue badge fraud is also Parks to enable local businesses Authorities in the County. For the 9.2 The way ahead Details of PCN’s issued in will focus on the bailiff service being under consideration (for more to significantly reduce their parking first time those responsible for Tewkesbury Borough is shown 2010/2011 will see the review provided ensuring that debts are details on this project please charges. creating Parking Regulations (Traffic in the table below. of Residents Parking produce properly collected. see section 2.2, page 5). We Regulation Orders) have direct results in the four review areas also plan to investigate a more There are plans in place to re-line control over how effective those Issues over staffing levels and the 8.4 Off street parking in Cheltenham and the two review effective approach to the repair the Car Parks. Free parking will regulations are in practise and to reach of enforcement patrols, both areas in Gloucester, and allow us and maintenance of lines and signs All Car Parks are either free of continue to operate on Remembrance design new schemes that can be in terms of areas visited and times charge or Pay and Display. The Day and for the switching on of to move on to similar reviews in throughout the Borough. properly aligned with enforcement the Stroud and Cotswold Districts. of day have been identified. We tariffs for the car parks have been the Christmas Lights. Existing free patrols and times. now need to improve the way we 8.3 Administration set to encourage the use of the Car Parks are to remain free of Throughout the process we will develop new and innovative target our resources and ensure Long Stay Car Parks that are charge. There are no new car parks Active enforcement has helped that we have the optimum levels Our objective throughout last located on the edge of the Town presently scheduled. to highlight those regulations that approaches to the management year was to maintain our speedy of a growing parking problem of patrol officers - in the right place are not best placed or designed - to provide an effective service that response to appeals and an efficient - often because the original need across the County. These processes and cost effective service. will ensure that: at the same time does not become Penalty charge notice Total Penalty On Off for those controls has now passed an unreasonable financial burden statistics - Tewkesbury Charge Notices street street To this end we instigated a new or changed. In other areas, and • those residents, visitors and on the process. method of recording appeals despite an increase in patrol time businesses in need are given received using a daily appeals High level PCNs 2,675 2,644 31 and presence on the street, the effective help, We will continue to prioritise correspondence book. In Low level PCNs 4,375 1,985 2,390 Authorities have failed to meet the enforcing correct use of Blue addition, we reviewed our daily expectations of road users and • where possible an incentive is Badges and other dispensations. Total 7,050 4,629 2,421 provided to encourage the greater procedures. This has resulted in residents who see the continuing We aim to improve and develop the Number paid 5,659 3,897 1,762 use of other means of transport one administration officer now abuse of the existing regulations as way in which we identify and tackle (train, bus, cycle and walking etc), being able to work part time thereby Number written off 214 an unacceptable detrimental effect all kinds of fraud. To achieve this on their lives and their communities. reducing our overall costs Number of challenges 2,028 • that we encourage greater use we plan to continue to work in close partnership with a number of other A need for better, and more, of off-street car parks - especially organisations. regulations, better enforcement and for medium to long stay parking - Position and Off street income and expenditure - Tewkesbury Borough improved compliance with those easing on street congestion, The current tightened budgetary Number of employess regulations is the most common • we help to provide a less constraints have highlighted the cause for public comment since the Income congested and safer highway need to ensure that the services we Administration Officers 1+3/5 take up of Civil Parking Enforcement environment. provide represent the best possible Parking charges (inc. permits & season tickets) £563,932 powers. The year 2009/2010 has value for money. We will continue Supervisor 3/5 PCN income £65,209 seen a county lead response to Continuing improvements to the to scrutinise our costs, cutting Other £42,378 this need with the first adoption of way we resource and target our waste and improving working Total 2+1/5 a parking Policy aimed at enabling Total £671,519 enforcement patrols will see an practise wherever identified. the current wide ranging review improvement in compliance and the Expenditure of Residents Parking across the development of a both proactive Unless we have requested further County and a holistic approach to a and reactive enforcement regime. Enforcement £54,410 information from the appellant growing and commonly felt problem Appeals and other admin £61,384 A further roll out of camera or are awaiting an audit check, that cannot be effectively managed Car park maintenance and improvements £184,218 at an isolated local level. enforcement on key bus lanes then appeals are responded to will see improved bus times and within two working days. Permit Total £300,012 In 2009 the County Council further encourage the uptake and use applications are processed on the invested in a single dedicated of local bus services. same day as received and all other Net Income £371,507

29 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 30 8. Appendices 10.3 Gloucestershire Car Parks Cheltenham Borough Charges 10.1 Contact details Gloucestershire County Council Gloucester City Council Location Spaces Disabled Max Cost Website www.gloucsestershrie.gov.uk/parking Website www.gloucester.gov.uk/parking spaces stay 1 hr 2hrs 3hrs 4hrs 6hrs 6hrs + 8hrs 8hrs + Email [email protected] Email [email protected] Phone 01452 425610 Phone 01452 396723 Postal Parking, Integrated Transport Unit Postal Parking Services, Bath Parade address Gloucestershire County Council address Gloucester City Council GL53 7HN 80 1 6hrs + £1.40 £2.60 £3.60 £4.00 £7.50 £10.00 Shire Hall , Westgate street Herbert Warehouse, The Docks Bath Terrace Gloucester GL1 2TG Gloucester GL1 2EQ GL50 2BL 160 3 6 hrs + £0.60 £0.90 £1.20 £5.00 Cheltenham Borough Council Stroud District Council Brewery GL50 4AA 23 1 2 hrs £1.40 £2.60 Website www.cheltenham.gov.uk/parking Website www.stroud.gov.uk/parking Chapel Walk Email [email protected] Email [email protected] GL50 3DA 47 1 6 hrs + £1.40 £2.60 £3.60 £4.00 £7.50 £10.00 Phone 01242 264114 Phone 01453 766321 Chelt walk Postal Parking services Postal Parking Services GL50 3PU 90 2 6 hrs+ £1.40 £2.60 £3.60 £4.00 £6.00 address Cheltenham Borough Council address Stroud District Council Municipal offices, Promenade Ebley Mill, Stroud Commercial Cheltenham GL50 9SA Gloucestershire GL5 4UB Street GL50 2AZ 37 1 6 hrs+ £0.60 £0.90 £1.20 £5.00 Cotswold District Council Tewkesbury Borough Council Coronation Square Website www.cotswold.gov.uk Website www.tewkesbury.gov.uk GL51 7RG 144 1 4 hrs £0.20 £0.40 £0.80 Email [email protected] Email [email protected] Grosvenor Phone 01285 623000 Phone 01684 295010 Terrace Postal Cotswold District Council Postal Council Offices GL52 2SA 452 2 6 hrs + £1.20 £2.00 £2.60 £5.50 address Parking Services address Gloucester Road High Street PO BOX 239, Cirencester Tewkesbury GL50 3HQ 126 5 6 hrs + £1.40 £2.60 £3.60 £4.00 £5.50 Gloucestershire GL7 9DJ Gloucestershire GL20 5TT. North Place Forest of Dean District Council GL50 4DT 484 3 6 hrs + £1.40 £2.60 £3.60 £4.00 £5.50 Portland Website www.fdean.gov.uk Street Email [email protected] GL52 2NW 329 4 6 hrs + £1.40 £2.60 £3.60 £4.00 £7.50 £10.00 Phone 07795061016 Regent Postal Council Offices Arcade address High St, Coleford, Gloucestershire GL50 1 JZ 557 15 6 hrs+ £1.50 £2.90 £4.30 £5.50 £9.00 £12.00 £14.00 Rodney Road GL50 1HT 111 1 6 hrs + £1.40 £2.60 £3.60 £4.00 £7.50 £10.00 Sandford Lido 10.2 District Permit zones | District permit zones GL53 7PY 141 2 8 hrs £2.90 £4.80 £6.50 £8.20 Sherborne Place District Number of Residents permits Business permits Waivers/ GL52 2RS 102 1 4 hrs + £1.40 £2.60 £3.60 £4.00 £5.50 permit zones issued issued dispensations issued St George’s Cheltenham 26 1398 40 189 Road Cotswold 3 552 0 29 GL50 3PF 116 1 6 hrs + £1.40 £2.60 £3.60 £4.00 £7.50 £10.00 Forest of Dean 0 0 0 St James Gloucester 11 575 95 Not recorded Street GL50 2SH 202 2 6 hrs + £1.40 £2.60 £3.60 £4.00 £7.50 £10.00 Stroud 2 69 0 West End GL50 3HU 36 1 6 hrs + £0.70 £1.30 £1.80 £5.00

31 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 32 Cotswold District Car Park Charges Forest of Dean Car Park Charges

Location Spaces Disabled Max Cost spaces stay ½ hr 1 hr 2hr 3hr 5hr 10hr Location Spaces Max stay Cost

Brewery, Cirencester Lewell street, Newent 86 No max stay £0.00 GL7 1JW 298 Y 3 hrs 50p £1.20 £2.10 £2.60 N/A N/A High street, 34 No max stay £0.00 Forum Cirencester High street, Drybrook 21 No max stay £0.00 GL7 1LW 248 Y 3 hrs 50p £1.20 £2.10 £2.60 N/A N/A Leisure Centre Belle Vue road, Cinderford 12 No max stay £0.00 Cirencester GL7 1FP 120 Y 3 hrs 50p £1.20 £2.10 £2.60 N/A N/A Heywood road, Cinderford 64 No max stay £0.00 Abbey, Woodside street, Cinderford 13 No max stay £0.00 Cirencester 100 N 10 hrs N/A £1.20 £2.10 £2.60 £3.50 £6.30 Old Station, Grange Lane, Littledean 15 No max stay £0.00 Cirencester 147 Y 10 hrs N/A £1.20 £2.10 £2.60 £3.50 £6.30 Mill end, Blakeney 18 No max stay £0.00 Sheep Street, Cirencester 69 Y 10 hrs N/A £1.20 £2.10 £2.60 £3.50 £6.30 Bream road, Lydney 65 No max stay £0.00 Waterloo, Forest road, Lydney 83 No max stay £0.00 Cirencester 233 Y 10 hrs N/A £1.20 £2.10 £2.60 £3.50 £6.30 Beeches, Newerne street, Lydney 135 No max stay £0.00 Cirencester 145 Y 7 days 50p £1.20 £2.10 N/A N/A £3.20 Swan road, Lydney 20 No max stay £0.00 Lorry Park Cirencester, Cars 15 N 10hrs N/A N/A N/A N/A N/A £3.20 Bank street, Coleford 42 No max stay £0.00 Lorry Park Cirencester, Lorries 25 N 24hrs N/A £2.10 N/A N/A N/A 6.20 Lords hill, Coleford 54 No max stay £0.00

Queen Street, Newland street, Coleford 21 No max stay £0.00 Cirencester 15 N 72 hrs Free Free Free Free Free Free Rissington road, Old Station Way, Coleford 54 No max stay £0.00 Bourton on the Water 229 Y 10 hrs N/A £1.20 £2.10 £2.60 £3.50 £6.30 Railway Drive, Coleford 219 No max stay £0.00 Station Road, Moreton in Marsh 52 Y 10 hrs N/A £1.20 £2.10 £2.60 £3.50 £6.30 Grahamstown Road, Sedbury 16 No max stay £0.00 Maugersbury Road, Stow on the Wold 61 Y 10hrs N/A £1.20 £2.10 £2.60 £3.50 £6.30 Beachley Slipway, Beachley 11 No max stay £0.00 Fosseway – Stow on the Wold 100 N 72 hrs Free Free Free Free Free Free Church street, 35 N 3 hrs N/A 60p £1.30 £1.90 N/A N/A West Street, Tetbury 57 N 10 hrs N/A 60p N/A N/A N/A £3.20 Old Railyard, Tetbury 80 Y 13 hrs Free Free Free Free Free Free Lorry Park, Tetbury 20 N 72 hrs Free Free Free Free Free Free

33 Annual Parking Report - Gloucestershire County Council 34 Gloucester City Car Park Charges Stroud District Car Park Charges

Location Spaces Disabled Max Cost Location Spaces Disabled Max Cost spaces stay 1hr 2hr 3hr 4hr All day spaces stay 1hr 2hr 3hr 4hr 4hr + 5hr 5hr +

Painswick Car Park Hare Lane North Stamages Lane, Hare Lane GL1 2DF 79 1 hrs na £2 na £4 £6 Painswick, GL6 6UZ 60 Y 23 hrs £0.10 £0.20 £0.30 £1.10 £1.50 Hare lane South Stonehouse Car Park, Hare Lane GL1 2DA 97 6 na £2 na £4 £6 High Street, Westgate street car park Stonehouse, GL10 2NG 92 Y 23 hrs £0.10 £0.20 £0.40 £1.20 £1.60 Westgate street 139 4 na £2 na £4 £6 Cheapside Car Park, 171 Y 23 hrs £0.50 £0.80 £1.00 £1.50 £2.00 GL1 2TU 11 coach spaces Cheapside, Stroud, GL5 3BL £0.50 £0.80 £1.00 £2.50 £3.50 Eastgate Roof Top London Road Car Park, Eastgate Street 380 20 na £2 na £4 £6 London Road, GL1 2PA Parent/child spaces 18 Stroud, GL5 2AD 136 Y 23 hrs £0.50 £0.80 £1.00 £1.50 £2.20 Longsmith Multi storey London Road Service Yard, Longsmith Street 300 17 na £2 na £4 £6 London Road, GL1 2HH Parent/child spaces 16 Stroud, GL5 2AD 6 Y 24 hrs Contract parking bays on an annual licence Kins Square Car Park Multi-Storey levels 1, Kings Walk 1A, 5 & 5A, London Road, GL1 1EA 290 4 na £2 na £4 £6 Stroud, GL5 2AD 140 Y 23 hrs £0.50 £1.00 £1.50 £2.20 St Michaels sq Car Park Parliament Street Car Park St Michaels Parliament Street, GL1 1HX 97 1 na £2 na £4 £6 Stroud, GL5 1DP 125 Y 23 hrs £0.50 £0.80 £1.00 £1.50 £2.20 Hampden Way Car Park Church Street Car Park, Hampden Way Church Street, Stroud, GL5 1JL 74 Y 2 hrs £0.50 £1.00 GL1 1SX 72 7 na £2 na £4 £6 Multi-Storey levels 2 & 4A, Station Road Car Park London Road, Station Road Stroud, GL5 2AD 206 Y 3 hrs £0.50 £1.00 GL1 1QD 110 2 na £2 na £4 £6 Rowcroft Car Park, Ladybellegate street Rowcroft, Stroud, GL5 3BE 24 Y 3 hrs £0.50 £0.80 £1.00 Car Park Ladybellegate Street Car Park GL1 2HN 28 7 na £2 na £4 £6 Passage Road Arlingham, GL2 7JR 19 Y 23 hrs Free GL1 Car Park Bruton Way 53 10 2 half hours na na na £4 Berkeley Library, Marybrook GL1 1DT Parent/child spaces 6 Street, Berkeley, GL13 9AA 31 Y 23 hrs Free Northware house Marybrook Street Car Park, car park Marybrook Street, The Dock Berkeley, GL13 9AB 27 Y 23 hrs Free GL1 2EP 66 (weekend only) na £2 na £4 £6 Cainscross Car Park, Castlmeads car park Cainscross, Stroud, GL5 4LL 98 Y 48 hrs Free Castlemeads way St. Matthews Car Park, GL1 2NH 249 All day na na na na £2 Cainscross, Stroud, GL5 4LH 39 Y 23 hrs Free St Oswald car park 1 Chapel Street Car Park, St oswalds road Chapel St, Cam, GL11 5NU 29 Y 23 hrs Free GL1 2SR 242 8 All day na na na na £1.50 The Wheatsheaves, Silver St Oswalds Car park 2 Street, Chalford, GL6 8QG 17 Y 23 hrs Free St Oswald Road GL1 2SR 52 All day na na na na £1.50 Castle Street Car Park, Castle Street, Dursley, GL11 5SN 86 Y 2 hrs Free

35 Annual Parking Report - Gloucestershire County Council 36 Stroud District Car Park Charges (continued) Forest of Dean Car Park Charges

Location Spaces Disabled Max Cost Location Spaces Disabled Max Cost spaces stay 1hr 2hr 3hr 4hr 4hr + 5hr 5hr + spaces stay 1hr 2hr 3hr 4hr Over 4hrs+

Water Street Car Park, Spring Gardens, Water Street, Dursley, GL11 4BS 15 Y 3 hrs Free Oldbury Road, GL20 5DN 286 5 24hrs £1.00 £2.00 £3.50 £5.00 £8.00 May Lane Car Park, May Lane, Railsmeadow, Dursley, GL11 4JH 49 Y 3 hrs Free Howells Road, GL20 5PY 127 3 24hrs £1.00 £2.00 £4.00 Castle Street - Parsonage Street, Parsonage Street, Dursley, GL11 4AA 25 Y 1 hr Free Oldbury Road, Oldbury Road, Gl20 5LR 98 4 24hrs £1.00 £2.00 £3.50 £5.00 £8.00 Long Street Car Park, Long Street, Dursley, GL11 4HR 82 Y 23 hrs Free St. Marys Lane, St. Marys Lane, GL20 5SL 46 0 24hrs £1.00 £2.00 £3.50 £5.00 £8.00 Holmridge Car Park, The Street, Horsley, GL6 0PR 13 Y 23hrs Free Station Road, Kings Stanley Car Park, High Street, Station Road, GL20 5DR 74 2 24hrs £1.00 Kings Stanley, GL10 3JD 38 Y 23 hrs Free Gloucester Road, Gloucester Road, 46 Cars £2.00 £4.00 Friday Street Car Park, Friday Street, 1 24hrs , GL6 9JL 31 Y 23 hrs Free GL20 5SW 6 Coaches £3.00 £6.00 The Bus Station, Old Market Road, Vineyards, , GL6 0FF 13 Y 2 hrs Free Gander Lane, GL20 5PG 129 2 24hrs £2.00 £4.00 Comrades Car Park, Old Bristol Road, Bishops Walk, Nailsworth, GL6 0JE 14 Y 4 hrs Free Oldbury Road, GL20 5RX 45 2 24hrs £1.00 £2.00 £3.50 £5.00 £8.00 New Market Road Car Park, New Market Road, Back Lane, 98 Cars £1.00 Nailsworth, GL6 0DQ 33 Y 23 hrs Free Back Lane, GL54 5RA 2 Coaches 3 24hrs £1.00 Old Market East, Old Market Road, Bull Lane, Nailsworth, GL6 0BX 46 Y 4 hrs Free Bull Lane, GL54 5HY 45 1 24hrs £1.00 £2.00 £3.50 £5.00 £8.00 Old Market Lay-by, Old Market Road, Chapel Hay, Nailsworth, GL6 0FF 24 Y 2 hrs Free Church Road GL3 2ER 56 0 12hrs Free Free Free Free Free Old Market West, Old Market Road, Pipers Grove, Nailsworth, GL6 0FF 19 Y 2 hrs Free Snowshill, WR12 7JT 25 0 24hrs Free Free Free Free Free Old Market West, Old Market Road, Nailsworth, GL6 0FF 31 Y 23 hrs Free Town Hall Car Park, Old Bristol Road, Nailsworth, GL6 0JF 21 Y 4 hrs Free Randwick Car Park, Randwick, Stroud, GL6 6JB 11 Y 23 hrs Free Butterow West Car Park, Butterow West, Rodborough, GL5 3UG 12 Y 23 hrs Free The Chipping Car Park, The Chipping, Symn Lane, GL12 7AD 36 Y 23 hrs Free The Chipping Car Park, The Chipping, Symn Lane, GL12 7AD 37 Y 3 hrs Free Potters Pond Car Park, Potters Pond, Wotton-under-Edge, GL12 7HF 23 Y 23 hrs Free

37 Annual Parking Report - Gloucestershire County Council 38 10.4 Detailed Performance and On street Financial Breakdown per district

2009/2010 2009/2010 Cheltenham Borough Council Cotswold District Council Number Percent Number Percent

PCNs Issued On street Total 18642 86.40% PCNs Issued On street Total 6346 60.59% Higher level 14,269 76.54% Higher level 4,454 70.19% Lower level 4,373 23.46% Lower level 1,882 29.66%

Avg issue per patrolled hour 1.52 Avg issue per patrolled hour 1.33

PCNs Issued Off-Street Total 2935 13.60% PCNs Issued Off-Street Total 4127 39.41% Higher level 118 4.02% Higher level 74 1.79% Lower level 2,817 95.98% Lower level 4,049 98.11%

Avg issue per patrolled hour 1.04 Avg issue per patrolled hour 0.87

PCNs Paid Total 15337 71.08% PCNs Paid Total 8897 84.95% Within discount period 10,100 65.85% Within discount period 6,595 74.13% At full rate 4,441 28.96% At full rate 1,902 21.38% With additional Charge 620 4.04% With additional Charge 285 3.20% At Warrant 176 1.15% At Warrant 115 1.29%

Informal/Formal Total 4092 18.96% Informal/Formal Total 2733 26.10% Representations Number cancelled 1783 60.75% Representations Number cancelled 1295 31.38%

Appeals to the Traffic Total 32 0.15% Appeals to the Traffic Total 44 0.42% Penalty Tribunal Declined 8 25.00% Penalty Tribunal Declined 25 56.82% Upheld 5 15.63% Upheld 7 15.91% Not contested 7 21.88% Not contested 12 27.27% Total PCN Income (on street) £ 581,354.12 Total PCN Income (on street) £ 208,217.98 Total P&D income £ 771,865.83 Total P&D income £ 70,618.61 Total Permit income £ 86,135.84 Total Permit income £ 17,916.53 Other income (Waivers etc) £ 19,316.71 Other income (Waivers etc) £ 124.13 Total Income £ 1,458,672.50 Total Income £ 296,877.25

Expenditure (on street only) Management £ 32,662.97 Expenditure (on street only) Management £ 20,716.40 Enforcement £ 266,832.24 Enforcement £ 93,956.78 PCN Processing (back office) £ 68,123.29 PCN Processing (back office) £ 25,712.02 Third Party Contracts £ - Third Party Contracts £ 8,478.73 Premises £ 12,295.92 Premises £ 1,511.95 Supplies & Services £ 60,544.21 Supplies & Services £ 12,776.23 Support Services Costs £ 103,299.96 Support Services Costs £ 30,410.00 Transport £ 4,094.59 Transport £ 8,485.75 Other costs £ 31,412.24 Other costs £ 18,665.00 Total Expenditure £ 579,265.42 Total Expenditure £ 220,712.86

Balance £ 879,407.08 Balance £ 76,164.39

39 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 40 Detailed Performance and On street Financial Breakdown per district

2009/2010 2009/2010 Forest of Dean District Council Gloucester City Council Number Percent Number Percent

PCNs Issued On street Total 976 100% PCNs Issued On street Total 19264 79.79% Higher level 845 86.58% Higher level 10.315 53.55% Lower level 131 13.42% Lower level 8.949 46.45%

Avg issue per patrolled hour 1.63 Avg issue per patrolled hour 1.13

PCNs Issued Off-Street Total 0 0% PCNs Issued Off-Street Total 4879 20.21% Higher level 0 Higher level 315 6.46% Lower level 0 Lower level 4,564 93.54%

Avg issue per patrolled hour 0.00 Avg issue per patrolled hour 0.56

PCNs Paid Total 698 71.52% PCNs Paid Total 16658 69.00% Within discount period 606 86.82% Within discount period 13,162 79.01% At full rate 49 7.02% At full rate 1,589 9.54% With additional Charge 34 4.87% With additional Charge 905 5.43% At Warrant 9 1.29% At Warrant 1002 6.02%

Informal/Formal Total 279 28.59% Informal/Formal Total 9013 37.33% Representations Number cancelled 100 35.84% Representations Number cancelled 3603 73.85%

Appeals to the Traffic Total 1 0.10% Appeals to the Traffic Total 28 0.12% Penalty Tribunal Declined 1 100% Penalty Tribunal Declined 8 28.57% Upheld 0 0% Upheld 7 25.00% Not contested 0 0% Not contested 7 25.00% Total PCN Income (on street) £ 23,988.34 Total PCN Income (on street) £ 536,857.57 Total P&D income £ - Total P&D income £ 539,372.22 Total Permit income £ - Total Permit income £ 82,935.48 Other income (Waivers etc) £ - Other income (Waivers etc) £ 12,576.10 Total Income £ 23,988.34 Total Income £ 1,171,741.37

Expenditure (on street only) Management £ - Expenditure (on street only) Management £ - Enforcement £ - Enforcement £ - PCN Processing (back office) £ 7,633.54 PCN Processing (back office) £ 84,721.74 Third Party Contracts £ 17,958.60 Third Party Contracts £ 512,895.05 Premises £ - Premises £ 3,761.58 Supplies & Services £ 2,207.50 Supplies & Services £ 56,437.11 Support Services Costs £ 2,945.00 Support Services Costs £ 7,754.38 Transport £ - Transport £ 23.85 Other costs £ - Other costs £ - Total Expenditure £ 30,744.64 Total Expenditure £ 665,593.71

Balance £ -6,756.30 Balance £ 506,147,66

41 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 42 Detailed Performance and On street Financial Breakdown per district

2009/2010 2009/2010 Stroud District Council Tewkesbury Borough Council Number Percent Number Percent

PCNs Issued On street Total 2244 67.47% PCNs Issued On street Total 4629 65.66% Higher level 1,549 69.03% Higher level 2,644 57.12% Lower level 693 30.88% Lower level 1,985 42.88%

Avg issue per patrolled hour 1.04 PCNs Issued Off-Street Total 1082 32.53% Higher level 47 4.34% PCNs Issued Off-Street Total 2421 34.34% Lower level 1,034 95.56% Higher level 31 1.28% Lower level 2,390 98,72%

PCNs Paid Total 2577 77.48% Avg issue per patrolled hour 0.91 Within discount period 1,925 74.70% At full rate 608 23.59% PCNs Paid Total 5658 80.26% With additional Charge 4 0.16% Within discount period 3,708 65.54% At Warrant 40 1.55% At full rate 1,640 28.99% With additional Charge 234 4.14% Informal/Formal Total 1000 30.07% At Warrant 76 1.34% Representations Number cancelled 618 57.12% Informal/Formal Total 1905 27.02% Appeals to the Traffic Total 17 0.51% Representations Number cancelled 983 40.60% Penalty Tribunal Declined 6 35.29% Upheld 2 11.76% Appeals to the Traffic Total 21 0.30% Not contested 9 52.94% Penalty Tribunal Declined 7 33.33% Total PCN Income (on street) £ 68,132.31 Upheld 5 23.81% Total P&D income £ - Not contested 8 38.10% Total Permit income £ 3,493.00 Total PCN Income (on street) £ 153,061.19 Other income (Waivers etc) £ 1,295.00 Total P&D income £ - Total Income £ 72,920.31 Total Permit income £ 2,822.09 Other income (Waivers etc) £ 3,455.00 Total Income £ 159,338.28 Expenditure (on street only) Management £ 15,840.27 Enforcement £ 66,409.42 Expenditure (on street only) Management £ 51,749.95 PCN Processing (back office) £ - Enforcement £ 88,876.08 Third Party Contracts £ 19,871.00 PCN Processing (back office) £ 23,038.24 Premises £ - Third Party Contracts £ 8,415.16 Supplies & Services £ 5,601.82 Premises £ - Support Services Costs £ 10,451.04 Supplies & Services £ 8,425.26 Transport £ 2,793.66 Support Services Costs £ 35,409.61 Other costs £ 7,515.08 Transport £ - Total Expenditure £ 128,482.29 Other costs £ - Total Expenditure £ 215,914.30

Balance £ 55,561.98 Balance £ -56,576.02

43 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 44 10.5 On Street Parking Charges n/a n/a £80 £40 £14 2012 £100 £360 FREE n/a n/a £72 £36 £90 £14 2011 £250 Cheltenham - Inner Promenade, Prom North, Rodney Road & Cambray Place FREE Forest n/a n/a £62 £31 £14 2010 £150 Up to 30mins £1.00 FREE £77.50 Up to 1hr £1.70 n/a n/a £80 £40 £14 2012 £100 Up to 1hr 30mins £2.50 £360 FREE Up to 2hrs £3.30 n/a n/a £72 £36 £90 £14 2011 £250 FREE Stroud Cheltenham - Promenade South Imperial Square, Montpellier Street n/a n/a £62 £31 £14 2010 £150 FREE £77.50 Up to 1hr £1.60 n/a n/a £80 £40 £14 2012 £100 Up to 2hrs £2.80 £360 FREE Up to 3 hours £4.00 n/a n/a £72 £36 £90 £14 2011 Up to 4hrs £5.50 £250 FREE Up to 10hrs £10.00 Tewkesbury n/a n/a £62 £31 £14 2010 £150 FREE £77.50 Cheltenham - Wellington street, Bath Road, St James street Winchcombe street, crescent place, crescent terrace, oriel road n/a n/a £80 £40 £14 2012 £100 £360 FREE

Up to 1hr £1.60 n/a n/a £75 £60 £30 £14 2011 £250 FREE Up to 2hrs £2.80

Up to 3hrs (only available on Sundays) £3.80 z1 Cirencester n/a n/a £50 £40 £20 £14 2010 £150 FREE

Cheltenham - Jessops avenue n/a n/a £80 £40 £14 2012 £100 £360 FREE

1 hr £1.30 n/a n/a £90 £72 £36 £14 2011 £250 FREE 2hrs £2.60

3hrs £3.90 z1 Cirencester n/a n/a £62 £31 £14 2010 £150 FREE Up to 12 hrs £6.00 £77.50

n/a n/a £80 £40 £14 2012 £100 £360 FREE Cirencester - Market Place n/a n/a £90 £72 £36 £14 2011 £250 FREE up to 30 minutes £0.50 Gloucester

up to 1 hour £1.00 n/a n/a £62 £31 £14 2010 £150 FREE £77.50 £80 £40 Gloucester £14 2012 £100 £360 £850 £475 FREE £72 £36 £90 Up to 1hr £1.40 £14 2011 £250 £850 £475 FREE Up to 1hr 30mins £2.10 Up to 2hrs £2.70 Cheltenham £62 £31 £14 2010 £150 £850 £475 FREE £77.50 10.6 Permit parking fees and charges Permit Parking Parking Standard Reduced Charge Permit (tax band A vehicles & <300cc Motorcycles) Higher Charge Permit (2nd vehicles) Replacement and amendment permits Vouchers Visitor Book of (5hr) vouchers Book of 10hr) vouchers £12.50 £12.50 £12.50 £12.50 £25 £12.50 Business Permits £12.50 £12.50 £12.50 £25 £12.50 Annual Permit £12.50 £12.50 £25 £12.50 £12.50 £12.50 £25 £12.50 £12.50 £12.50 £25 £12.50 £12.50 £12.50 £12.50 £25 £25 £25 £25 £25 £25 £25 £25 £25 £25 £25 £25 £25 £25 £25 £25 Imperial Square, Cheltenham (annual permit) Imperial Square, Cheltenham (6 motnh permit) Permit (upon Carer documented Social Services assesment confirming)

45 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 46 10.7 Pay and Display machines [ Figure 2 ] Pay and Display machines in Gloucester [ Figure 1 ] Pay and Display machines in Cheltenham

47 Annual Parking Report - Gloucestershire County Council Annual Parking Report - Gloucestershire County Council 48 Contact:

Integrated Transport Unit Gloucestershire County Council Shire Hall Gloucester GL1 2TG t: 0800 514 514 e: [email protected]

www.gloucestershire.gov.uk