Hospital transport_Patient Booklet 11/07/2016 13:27 Page 1

You may be travelling with other patients. That means you may have to wait until those patients are ready to A lifetime of specialist care go home before the transport leaves. We will do our best to make sure your wait is as short as possible. Royal Brompton Sydney Street Cancellations SW3 6NP If you cannot come to your tel: 020 7352 8121 Information about appointment, or have arranged to textphone: (18001) 020 7352 8121 make your own way to hospital, contact hospital transport us to cancel your hospital transport. Hospital Hill End Road Harefield Please give at least 24 hours’ notice Middlesex if you need to cancel your hospital UB9 6JH transport. Our transport provider tel: 01895 823 737 charges us for late cancellations. textphone: (18001) 01895 823 737

website: www.rbht.nhs.uk Contact details Royal Brompton Hospital transport tel: 020 7351 8012 or 020 7352 8121 extension 4040 (Monday to Friday, 8am-5pm) Royal Brompton Hospital transport tel: 01895 828 805 (Monday to Friday, 9am-5pm)

If you have concerns about any aspect Brosurteki bilginin Turkçe tercumesi için of the service you have received in tedavi goruyor oldugunuz bolume bas hospital and feel unable to talk to vurunuz. Bolum personeli tercumenin those people responsible for your care, gerçeklesmesini en kisa zamanda call PALS on 020 7349 7715 or email ayarlacaktir. [email protected]. This is a confidential service. July 2016 © Royal Brompton & Harefield NHS Foundation Trust 5 Hospital transport_Patient Booklet 11/07/2016 13:27 Page 4

Information about hospital transport

This leaflet gives you general information • you have a medical condition that from home, otherwise you and other about our transport service for patients. requires medical staff to be present patients sharing the transport may be Please ask us if you have any questions. during the journey. late for appointments. • Your medical condition could Don’t forget to bring: Who can use hospital deteriorate (get worse) with little or transport? no warning • your appointment/confirmation letter Patients with medical conditions that Requesting hospital transport • any medication you are taking prevent them from using other transport, and who do not have Hospital transport can only be authorised • your hearing aid and glasses if you relatives or friends who can help them, by a healthcare professional: use them can use hospital transport. • Contact your GP, if you are asking for • the keys to your home. This includes patients who are coming hospital transport for the first time to the hospital or have not used the service in the If you experience traffic delays and past six months. think you may be late, you can ask the • as an inpatient driver to let your hospital department • If you have used the service in the know. • for day case treatment past six months, ask your hospital consultant to authorise it for you • to an outpatient clinic when you attend your appointment. Outpatient clinics If you are coming to an outpatient • for tests. We can only provide hospital transport clinic, please let the clinic staff know for a relative or carer if you need their when you arrive that you are using And patients going home after an help during the journey. If you plan to appointment or stay in hospital. hospital transport. They will try to make request hospital transport for a relative sure you are seen as a priority. This is or carer, your hospital doctor or GP will important if you are booked for more need to approve this. We can only arrange hospital than one test on the same day. transport for patients who are in If you are admitted to hospital, your medical need and cannot get to and relative or carer will need to organise Going home from our any other way. his/her own transport home. When your appointment is finished, Please get in touch with the hospital please go to the transport department transport department if you have any and let the staff know that you are What do we mean by medical questions, (see contact details on the waiting to go home on hospital need? back of this leaflet). transport. You are in medical need if: If you need help getting to the Waiting at home transport department, ask a receptionist • your doctor says you cannot use public It is important that you are ready when in any of our departments to arrange transport or your own transport your transport arrives to collect you this for you.

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