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XL Axiata Tbk XL Axiata PT Tower XL Axiata – 12, X5 Brand Book Guidelines & Applications DRIVING GROWTH DELIVERING EXCELLENCE DRIVING DRIVING GROWTH DRIVING GROWTH DELIVERING EXCELLENCE PT XL Axiata Tbk XL Axiata Tower Jl. HR Rasuna Said X5. Kav.11 – 12, EXCELLENCE DELIVERING Kuningan Timur, Setiabudi, Jakarta Selatan, Jakarta 12950 - Indonesia Tel. (62-21) 576 1881 Fax. (62-21) 576 1880 www.xl.co.id SUSTAINABILITY REPORT DRIVING GROWTH DELIVERING EXCELLENCE The life of modern society is inseparable from the digital world that serves as a means of communication to build relationship with families, a platform to shop, find information, learn, and conduct business transactions to develop the economy. The progress of a nation is as fast as the progress of its digitization. With this in mind, XL Axiata supports our beloved nation to continue to advance and develop by providing the best: Driving Growth, Delivering Excellence. XL Axiata’s commitment to this nation is actualized in our goal, i.e “To Develop Indonesia through Technology Democratization.” However, our role is not only to develop the economy, but also to develop the society and the environment through various digitalization program. Building Prosperity, Nurturing People, Process Excellent, and Planet & Society are The 4 pillars that underlies the company in operating our sustainability strategy. Our plan to build XL Axiata into a sustainable Telecom company has begun to be implemented and will be constantly developed. We believe that digitization has a pivotal role in this journey, and we are committed that through connectivity, we will support the global citizens’ efforts to realize 17 SDGs targets by 2030. 2015 2016 2017 2018 CONTINUE GROWTH IN THE DIGITAL ERA 1 C EO TABLE OF CONTENTS Report CEO REPORT 62 Company Business ETHICS 4 XL Axiata of Achievements 63 ANTI Corruption 64 Directing OF ANTI ACHIEVEMENTS Corruption TO Business Partners 8 OF XL AXIATA 65 Whistleblowing 9 PERFORMANCE XL Axiata 2019 66 PLANET & SOCIETY 10 AWARD 2019 67 Digital 12 EVENT HIGHLIGHTS 2019 Transformation Sustainability Commitment of XL Axiata of Commitment Sustainability 16 ABOUT XL AXIATA 67 Environment 72 USO (Universal Service Obligation) SUSTAINABILITY 73 SISTERNET 26 COMMITMENT OF XL AXIATA 27 SUSTAINABILITY POLICY RESPONSIBLE 28 BUILDING PROSPERITY 74 Business 28 Economic 75 Giving THE Best Service Performance 77 Consumer Protection 31 BUILDING THE Nation 77 CUSTOMER PRIVACY Business Responsible Together 31 Laut Nusantara 34 NURTURING PEOPLE 35 XL FUTURE Leaders ABOUT THE REPORT (XLFL) 78 79 REPORT PERIOD 37 INTERNET OF THINGS (IOT) Service Prototype 79 DETERMINATION OF CONTENT AND SCOPE 43 XL Axiata YOUTH Leadership CAMP (XYLC) 81 STAKEHOLDERS 44 E-LEARN 45 GERAKAN DONASI KUOTA 84 StateMENT GRI Standards (GDK) IN Accordance Check Report The About 47 Developing HUMAN 85 INDEKS GRI STANDARD Capital at XL Axiata 89 LINKING THE SDG’S AND GRI 58 PROCESS EXCELLENCE STNDARDS 59 Governance 60 Governance Structure 2 SUSTAINABILTY REPORT 2019 PT XL AXIATA TBK CONTINUE GROWTH IN THE DIGITAL ERA 3 CEO Report Connectivity is the key to realize CEO REPORT the 17 Sustainable [GRI 102-14] Development Goals by 2030. XL The presence of new XL Axiata of Achievements Axiata has become technology will bring up the leading and trusted information new opportunities too. technology DIAN SISWARINI President Director & CEO infrastructure provider, building connectivity to XL Axiata of Commitment Sustainability improve community welfare and and more efficient. XL Axiata such as applying a “green environmental supports the development of building” concept in each of our preservation. the nation by providing digital buildings. Sustainability aspects services for the development are incorporated in our KPI of Indonesia. “Driving growth, performance measurements. delivering excellence” is our Dear stakeholders, commitment to drive the growth and progress of this nation by ECONOMIC Current developments in the providing service excellence. PERFORMANCE digital world are underlying growth acceleration in many The growth of the overall digital Our support to this nation is not sectors. Digital services enable world supports the growth Business Responsible limited to taking a role in digital us to stay connected from afar, of XL Axiata. As the second technology only, as we also attend classes without having to largest telecommunications strive to utilize digital technology step on campus, sell products service provider in Indonesia, to develop social welfare and without having a store, and work XL Axiata currently provides environmental preservation. without having to come to the 3,319.9 Petabytes that are We actualize this commitment office. Everything seems possible transmitted through 130,217 BTS in a sustainability “roadmap” on a digital platform. (Base Transceiver Stations) in that is encompassed in our around 425 cities in Indonesia. 4P Sustainability Framework: Further, such developments of We continue to improve our Building Prosperity, Nurturing Indonesia’s digital world and service excellence, attracting People, Process Excellence, information technology are encouraging results and Planet & Society. Year to year, increasing rapidly year on year, increasing total customers to we determine specific targets to Report The About indicated by the expansion of 56.7 million, 1.8 million more realize an XL AXIATA 2022 that coverage areas, increase in the than our customer base of the is building itself as a company internet, and adoption of the previous year. that has a sustainability DNA. We latest technology that is faster adopt sustainability principles in every aspect of operations, 4 SUSTAINABILTY REPORT 2019 PT XL AXIATA TBK CONTINUE GROWTH IN THE DIGITAL ERA 5 CEO Report to support and expand i.e. a women’s empowerment reporting year, we were able to Indonesia’s digital inclusion program using digital platform. save 122,010 joules of energy to more regions and even and reduce emissions equivalent reach beyond its operational No less important is building to 3.9 Tons of CO2. scope. Working closely with future leaders through the XL the government through the Future Leaders (XLFL) program. To reduce waste generation, XL Axiata of Achievements Universal Service Obligation This program has helped equip we have minimized the use of (USO) program, XL Axiata opens 1,150 university students and plastics such as in plastic cups, digital access in remote areas to 700 high school students from bottled mineral water, styrofoam help improve people’s welfare in various regions in Indonesia with plates, and others. We also sort these regions. the curriculum to enhance their domestic waste in our offices. communication, innovation, and Expanding beyond merely entrepreneurship skills. As part The growth and progress of providing digital facilities, XL of the XLFL program, e-Learn, XL Axiata are attributed to Axiata wants everyone to have or online learning, has been hard work of the Board of XL Axiata of Commitment Sustainability the confidence, the knowledge accessed by 38,000 active Directors and all employees who and the skills to take part in the users from 2013 up until now. have given their thoughts and digital world in a safe, effective dedication to the development and efficient manner, and seek of this Company. We also Our infrastructure growth welfare by increasing salaries 24 hours a day, 7 hours a week, ways to promote this. Therefore, ENVIRONMENTAL recognize the support of our is in line with the growth in and remuneration as well as in addition to the 600 customer we have prepared applications PERFORMANCE stakeholders who encourage revenue in the reporting year, community investment in the and created a forum to help us to continuously achieve the service officers and 95 retail We continue to take every which reached Rp25,150 billion form of implementation of CSR realize this. One of these is best. To that end, we would outlets throughout Indonesia. effort to turn XL Axiata into a billion, or an increase of 9.34% programs. the Laut Nusantara app, which like to thank all the partners, sustainable telecommunications compared to the previous year. receives recommendation from employees and stakeholders company that cares about the Thus, government expenditure We believe that this increase the Ministry of Maritime Affairs who together have strived SOCIAL environment. We attempt to in the form of taxes will also is the result of the excellent and Fisheries, through which to make XL Axiata the most PERFORMANCE continuously save energy by increase in 2019. This increased services we provide customers fishermen can get information trusted telecommunications and Business Responsible Digital access has not yet been setting schedule of electricity revenue of course allowed such as XL Care, which is ready about fish location, which digital company in Indonesia. We evenly distributed throughout usage, implementing “Green us to improve employee to respond to customer needs is expected to be able to hope that this cooperation can Indonesia, particularly in BTS” program, and so forth, ultimately help them increase continue to be developed in the remote and border areas. as our activities are mainly their income by preventing coming years for the progress XL Axiata believes that concentrated in buildings and them from wasting fuel and and development of our beloved connectivity and internet offices, thus consuming much going to sea without good nation and for the achievement access are rights of all people electricity. By doing so, in the results. We also built Sisternet,
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