Spring 2020

The

VoiceThe OfficialNFDA magazine for the Industry

In this issue...

Covid - 19 Guidance

NFDA Dealer Attitude Survey

100 Dealers Receive EVA Accreditation

David Newman Appointed NFDA Chairman

...and more!

The Voice Interviews Mark Lavery, CEO of Cambria Automobiles Plc Welcome to the Spring Edition of the Voice Coronavirus The latest results of the NFDA Dealer The magazine features an interview with Attitude Survey Winter 2019/2020 Mark Lavery, CEO of Cambria Automobiles, are included in The Voice. The survey, as well as summaries of the latest published in March, showed that Lexus had developments in employment law and the UPDATE the highest, overall average score across main measures announced in the Spring all questions and, in general, there was a Budget. slight improvement in dealers’ satisfaction levels with their manufacturers. The survey Please note, due to the Coronavirus, we continues to represent an essential tool for have had to postpone the NFDA Spring NFDA to monitor the health of the dealer/ Ball which was due to take place on 25 Covid-19 Coronavirus Guidance for NFDA members manufacturer working relationship. Please April 2020 and will now likely be held in find more details in the magazine. Sue Robinson Spring 2021. We have already contacted The Covid-19 Coronavirus emergency automotive retail sector. sponsors and guests individually, but if you is presenting a number of challenges Visit our website to find guidance Director, NFDA The Voice features a comprehensive We are in constant communication have any questions please do not hesitate for automotive retailers. documents on: update on Drive My Career including the to get in touch. with our dealer members as well as the Dear Colleague, first Driving Inclusivity in Automotive event • Generic HR & Employment NFDA, your trade association, is Government to continue to address The Coronavirus is presenting a number of which took place in December, February’s guidance NFDA is the voice of automotive retailers. the most pressing issues facing challenges for the whole country. NFDA has apprentice takeover campaign and a If you require any assistance or would like working harder than ever to support businesses. • Q&A around issues at work been working extremely hard to support summary of the milestones achieved by to discuss any of the issues highlighted in its members. We will continue to send our franchised dealer members and provide Drive My Career in its first two years. • Coronavirus Job Retention the magazine, please contact our member regular updates and communications We are providing our dealer members them with regular guidance and daily helpline on 01788 538303 or email Scheme Also, you will find an update on our Electric over the coming weeks. Our helpline with guidance documents prepared by updates on the issues facing businesses [email protected]. • Lay off and short-time working Vehicle Approved (EVA) accreditation and email support are available to our legal team on a daily basis through and the announcements made by the • Summary of Government Government. Please find in the magazine scheme with the list of the 100 dealerships members as usual. our coronavirus-dedicated bulletin, financial support measures the list of issues we have covered and visit that obtained their EV Accreditation during website and social media channels. www.nfda-uk.co.uk/industry-issues for the first twelve of months of operation of The situation is very fluid and we • Latest member updates including more information. EVA. continue to monitor the implications We encourage NFDA members MoT exemption, businesses to that the measures announced by who are currently not receiving this temporary close, key workers the Government are having on the guidance to contact us. NFDA REGIONAL MEETINGS 2020: DATES & VENUES

The NFDA Regional Meetings 2020 will take place across the country throughout the year. Visit www.nfda-uk.co.uk/industry-issues Themes of discussion will include new and used UK car market, the relationship between retailers and manufacturers, aftersales, HR, with an or email [email protected] update on Drive My Career, finance and insurance, as well as electric vehicles, including NFDA’s Electric Vehicle Approved (EVA) scheme. We will cover the focus of NFDA’s lobbying activities, as well as the latest results of the Dealer Attitude Survey Winter 2019/2020 and Consumer Member Helpline - Contact: 01788 538 303 Attitude Survey 2020.

SOUTH WEST SOUTH MIDLANDS Venue: Holiday Inn, Filton, Bristol Venue: Hilton Hotel, Cobham Venue below Thursday 4 June Tuesday 16 June Thursday 18 June – Hilton, Northampton NFDA calls on Government to support franchised Thursday 24 September Thursday 10 September Tuesday 8 September – Double Tree by Hilton, Tuesday 8 December Thursday 17 December Walsgrave, Coventry dealers and automotive aftermarket Wednesday 9 December – Double Tree by Hilton, On 17 March 2020, NFDA wrote that critical vehicles can continue to On 25 March, the Transport Secretary’s NORTH NORTH EAST Walsgrave, Coventry a letter to the Chancellor of the announced that vehicle owners will be Venue: Park Royal Hotel, Warrington Venue: Marriott Hotel, York operate safely and efficiently during The regional meetings help us set the Tuesday 9 June Exchequer, the Rt Hon Rishi Sunak MP these extremely challenging times. exempt from MOTs for 6 months, the Tuesday 23 June direction of our work and enable us to Tuesday 22 September Tuesday 15 September and Alok Sharma, Secretary of State Driver & Vehicle Standards Agency provide you with an accurate update on all MOT moratorium Thursday 10 December Tuesday 15 December for Business, Enterprise and Industrial (DVSA) has outlined the details of the our activities. Your feedback is key and your Strategy, to urge the Government to exemption which are available on the attendance to the NFDA Regional Meetings is Additionally, at a time when many support franchised retailers during the NFDA website. Meetings take place in the morning and lunch is provided. vital: contact [email protected] to attend. vehicle owners are going to be ill, in outbreak of the Coronavirus. quarantine or social distancing, NFDA NFDA will continue to monitor the NFDA asked for assurances that highlighted to Government that it was situation and provide our members service and repair workshops in not reasonable to require them to with timely updates. Please visit franchised dealerships will not be venture out to get their vehicles MOT- www.nfda-uk.co.uk for more closed as these are vital in ensuring tested. details.

2 3 as being employed by the client. Currently, weeks of leave following the loss of child situations (if, for whatever reason, that step it is the intermediary’s responsibility to under the age of 18, or a stillbirth after 24 has been missed) it is not necessarily fatal RMI Employment Law determine whether IR35 applies. weeks of pregnancy. to an unfair dismissal defence. From 6th April Details of the new entitlement and those Tribunal Procedure: striking out who will qualify will be set out in separate From 6 April 2020, changes to IR35 In Employment Tribunals striking out a Regulations. Bereaved parents will be rules will be implemented for medium and claim prior to the hearing is increasingly entitled to take their leave in one two-week large businesses in the private sector and rare. Over the years Tribunals have become block or in two separate blocks of one more cautious of striking out unless the will largely mirror changes that took effect week. The leave must be taken before grounds for doing so are very clear. in the public sector in 2017. the end of a period of at least 56 days Under the new regime, for all contracts beginning with the date of the child’s death. When considering striking out a Tribunal will often issue an “Unless Order” stating entered into, or payments made on or Bereaved parents employed with a that unless a party complies with some after 6 April 2020, the onus will shift from minimum of 26 weeks’ continuous service direction, then the claim will be struck BULLETIN the PSC to the end user client to make will also be entitled to receive statutory out. In Duncan Lewis Solicitors v Puar the a status determination. Responsibility for parental bereavement pay. Those with less Employment Appeal Tribunal (EAT) held accounting for tax and national insurance than 26 weeks’ continuous service will be that a Tribunal should specifically consider will shift to the party who pays for the entitled to take two weeks of unpaid leave. individual’s services, known as the ‘fee- the seriousness of the default, as well as Spring 2020 payer’. CASE LAW UPDATE any reason for the default, before striking out a claim or a defence. In anticipation of these changes, it • Unfair Dismissals and Investigations Facts Welcome to the Spring Edition of the RMI Employment is essential that medium and large • Tribunal Procedure: striking out businesses carry out an assessment to The Claimant’s claim was struck out after Unfair Dismissals and Investigations law bulletin. As it is once again spring there are a determine whether the new rules under she failed to comply with an Unless Order IR35 apply to their independent contractors Under the Employment Rights Act 1996 requiring her to give further particulars number of changes coming in this April. and review their contracts and pay (section 98 (4)) one of the important steps (details) of her claim. arrangements. Small businesses will not be needed for an employer to demonstrate a caught by the changes. fair dismissal to an Employment Tribunal is The Claimant applied to the Tribunal for a to demonstrate that a fair investigation has review of the original strike out decision, HOLIDAY PAY REFERENCE taken place. which was successful. The Respondent PERIOD ADJUSTMENT then appealed to the Employment Appeal It is generally good practice to hold a Tribunal (EAT) against that reconsideration Presently separate investigation meeting before decision. a decision is taken to proceed with an In the EAT’s Judgment it separated out The calculation of holiday pay can be invitation to a disciplinary hearing. The the questions the Tribunal had to ask complicated, particularly for those with ACAS code of practice at paragraph is removed. Once agency itself when considering the matter. There variable hours and variable rates of 5 also makes this point. It is frequently workers have satisfied the should be a specific finding on a question remuneration. Currently, the holiday pay however assumed that without a separate 12-week qualifying period, of the seriousness of the Claimant’s default reference period is 12 weeks under the investigation meeting any subsequent they will be entitled to equal pay and that should be dealt with separately Employment Rights Act 1996 (albeit it is dismissal will be unfair. That however is comparable to workers who are from the reason for the default. These arguable that is not binding). wrong and this has just been re-confirmed engaged directly by the employer. were separate questions for a Tribunal by the Employment Appeal Tribunal (EAT) in From 6th April to consider and, in making a decision, In addition, from 6 April 2020 all the Judgment Sunshine Hotel v Goddard. the Tribunal had to set out its reasoning agency work-seekers must be From 6 April 2020, the holiday pay sufficiently on such matters. provided with a key facts statement reference period will increase from 12 In the case the EAT confirmed there is no weeks to 52 weeks. Employers will be legal requirement for an employer to hold setting out the terms under which IN CONCLUSION they will undertake the work. required to look back at the previous 52 an investigation meeting. Section 98(4) weeks where a worker has worked and plus the ACAS code of practice requires Don’t forget, any advice contained in the On or prior to 30 April 2020, agency received pay, discarding any weeks not an employer to act “reasonably”. The above is general in nature and will need to workers whose existing contracts worked or where no pay was received, to key points for an investigation is to AMENDMENTS TO be tailored to any one particular situation. contain a Swedish derogation consider all the relevant evidence (not just AGENCY WORKERS RULES calculate the average weekly pay. As an RMI member you have access to the provision must be provided with a written the evidence that supports the employer’s RMI Legal advice line, as well as a number notification by the agency that it will no It is hoped that this change will help to case) and make sure that the employee Presently of written particulars from their first day of industry experts for your assistance. longer have effect. even out the variation in pay for workers, knows the evidence and full details of the of employment. Additional information Should you find yourself in the situation The Agency Worker Regulations particularly those in seasonal or atypical allegations they are facing in advance. will have to be included as part of the above, contact us at any stage for advice 2010 entitle agency workers to receive the roles. NEW RIGHT TO A WRITTEN Of course, employers also have to be and assistance as appropriate. same pay and basic working conditions as extended right. STATEMENT OF TERMS aware of their own procedures. If there is a direct recruits once they have completed NEW PARENTAL Changes to IR35 rules for the private disciplinary policy which always requires an Motor Industry Legal Services 12 weeks’ continuous service working in BEREAVEMENT LAW Presently sector employer to hold a separate investigatory the same role. The ‘Swedish derogation’ Motor Industry Legal Services (MILS) meeting, then in such situations that currently provides an exemption to the Currently, employees who have been Presently Presently provides fully comprehensive legal advice right to equal pay, if agency workers are continuously employed for more than one may (but will not always) mean that a and representation to UK motor retailers There is no statutory law in this area. employed under a permanent contract month must be provided with a written At present, the IR35 rules apply where subsequent dismissal is unfair. for one annual fee. It is the only law firm of employment with the temporary work statement of terms within two months of an individual (worker) personally performs From April (probably) Comment in the UK which specialises in motor agency and are paid by the agency for employment commencing. services for another person (client), through law and motor trade law. MILS currently periods between assignments. an intermediary (usually a personal service The Parental Bereavement (Leave and Pay) The case is good news for employers. We advises over 1,000 individual businesses From 6th April company, or PSC) and if the services Act 2018 is expected to come into force would generally advise that a separate within the sector as well as the Retail From 6th April From 6 April 2020, all new employees and were provided under a direct contract, the in April 2020. If it does come into force, investigation meeting is best practice, Motor Industry Federation (RMI) and its From 6 April 2020, the Swedish derogation workers will have the right to a statement worker would be regarded for tax purposes bereaved parents will have the right to two but the case goes to show that in some members.

4 5 ALL 100 DEALERS RECEIVE ELECTRIC VEHICLE APPROVED (EVA) ACCREDITATION COMMERCIAL VEHICLE DIVISION SLIGHT DECLINE IN LCV MARKET DURING FEBRUARY Electric Vehicle Approved Light commercial vehicle registrations were down for the first Following less than 12 months since the official time since November 2019, according to the SMMT’s LCV registration figures for February 2020. launch of the Electric Vehicle Approved (EVA), all In contrast, 2.0-2.5 tonne vans saw a strong 9.3% rise in demand, dealerships that entered the scheme have now been 14,103 LCVs were registered in February, with 14,384 registered in from 2,469 sales to 2,698 this year. 4x4s also had a good February, audited and have received their EVA accreditation. the same period last year, indicating a decline of -2.0%. Year-to-date almost doubling from 25 to 48 vehicles registered. figures, however, showed an increase of 2.8%, from 36,620 in 2019 The Ford Transit Custom yet again maintained itself as the most to 37,660 in 2020. Electric Vehicle Approved (EVA) is the accreditation scheme by the Energy Saving Trust (EST) to verify that they met the EVA registered LCV of the month totalling 1,930 units sold, adding up launched by the NFDA in 2019 to recognise expertise in the electric standards. The standards cover key areas of EV retail and aftersales Decreases were seen most prominently in vans under 2.0 tonnes, to 5,047 in the year to date. Ford Transit continued as the second vehicle sector and promote industry standards for the benefit of the including sales advertising, retailers’ communication with the dropping 11.1% to 922 units, and pickups falling from 1,505 in highest seller at 1,897 units, maintaining good demand from Ford, consumer. In its first year, the scheme was endorsed and funded by consumer, staff training and availability of charge points. February 2019 to 1,353 in February 2020. Vans weighting 2.5-3.5 with the Mercedes-Benz Sprinter beating the Vauxhall Vivaro into the Government’s Office for Low Emission Vehicles (OLEV). tonnes saw a smaller decline of 2.8%. third, selling 1,092 vehicles. NFDA is currently in conversation with the Government to discuss Dealerships that entered the scheme were independently audited their involvement in the scheme in 2020. List of EV Approved retailers Johnsons Hyundai Coventry Triangle of Chesterfield JS Holmes Ltd Nissan VERTU Motors Macklin Motors Nissan Glasgow Central eCarLogical Glyn Hopkin Nissan Chelmsford Listers VW Evesham VERTU Motors Bristol Street Motors Acorn Group Limited Kia Glyn Hopkin Nissan Cambridge Listers VW Leamington Nissan Darlington Alex F. Noble and Son Nissan Glyn Hopkin Nissan Colchester Listers VW Loughborough Edinburgh VERTU Motors Bristol Street Motors Glyn Hopkin Nissan Waltham Abbey Listers VW Stratford upon Avon Nissan Northampton NMDA All Electric Hyundai Kidderminster Glyn Hopkin Nissan Ipswich Listers VW Worcester VERTU Motors Bristol Street NATIONAL MOTORCYCLE DEALERS ASSOCIATION Arnold Clark Hillington Renault Group 1 Automotive Beadles Listers Group Ltd Solihull Ilkeston/ Nissan Berry BMW Chiswick Maidstone VW Battersea VERTU Motors Bristol Motors BFC Motor Group Hendy Kia (Eastleigh) Chesterfield/Nissan Lookers VW Newcastle ENCOURAGING 3% Blackshaws Mitsubishi Morpeth Hendy Renault Brighton VERTU Motors Bristol Street Marriott Group King’s Lynn Renault-Derby/Renault Blackshaws Mitsubishi Alnwick Humming Bird Motors Plc Colindale, Volkswagen GROWTH IN MOTORCYCLE London, Kia VERTU Motors Bristol Street Motors/ Caffyns VW Worthing Marriott Group Bury St. Edmunds Renault Humphries and Parks Ltd. Volkswagen REGISTRATIONS FOR Clive Brook Volvo Huddersfield VERTU Motors Macklin Motors Jardine Motors Group Lancaster Clive Brook Volvo Bradford Marshall Motor Group VW Oxford Glasgow South Nissan Reading Kidlington FEBRUARY Corkills Wigan VW VERTU Motors Bristol Street Motors Jardine Motors Group Tamworth Marshall Motor Group VW South Bradford/Nissan DSG Hyundai Audi Oxford category, falling by -6.3%, alongside touring and trail/enduro. VERTU Motors Bristol Street Motors Devonshire Motors Jardine Motors Group Masters of Beckenham Ltd Renault Halifax/Nissan The Honda PCX 125 was again the most registered model with 190 Centre South London February 2020 delivered a strong 3% increase in motorcycle Eastern Western Motor Group Motorline Maidstone Audi units, followed by the Honda Z 125 MA with 85, and the Lexmoto Nissan Edinburgh Jardine Motors Group Warrington VERTU Motors Nottingham Hyundai sales compared to last year, improving a typically quiet Audi Motorline East Kent Audi LXR 125 SY 125-10 in third with 51 sales. Eastern Western Motor Group Vospers Nissan month. This is based on the registration figures provided by Barnetts Nissan Dundee Jardine Motors Group Amersham Norton Way Group Nissan Wessex Garages Kia Newport Audi the Motorcycle Industry Association (MCIA) Press Statistics Lexmoto retained its position as the third best-selling brand of Eastern Western Motor Group Pebley Beach Ltd Hyundai & Suzuki Wessex Garages Hyundai Newport February 2020, with Honda remaining at the top with 1,124 Nissan Fife Jardine Motors Group Milton Keynes (Swindon) for February 2020. Audi Wessex Garages Nissan Gloucester registrations, and Yamaha a distant second with 591. After a strong Eastern Western Motor Group Perrys Kia Preston 4,607 new motorcycles were registered in February, up from 4,473 in Nissan Stirling Jardine Motors Group Porsche Wessex Garages Kia Gloucester January, Royal Enfield dropped out of the top 10, with SYM entering Saftdwin Ltd Martins of Camberley February 2019. In terms of year-to-date, the market has grown 2.9%, Centre Colchester Wessex Garages Bristol Kia at number 10 for the first time in many months. February is a month Fish Brothers Kia Saftdwin Ltd Martins of Basingstoke Jardine Motors Group Porsche from 10,449 in 2019 to 10,753 in 2020 so far. that often distorts the normal market trends and so it was with Glyn Hopkin Nissan St. Albans Wessex Garages Kia Cardiff Centre East London Smiths Motor Group Nissan brands like Suzuki and Ducati were not amongst the top-ten brands Glyn Hopkin Nissan East London Wessex Garages Hyundai Cardiff Growth in terms of engine bands was seen across the board, with Jardine Motors Group Manchester Smiths Motor Group Hyundai in registration volumes. Glyn Hopkin Nissan North London Audi Peterborough Wessex Garages Cardiff Nissan the biggest increases coming from 651-1000cc at 27.7%, and over Glyn Hopkin Nissan Bedford JCT600 VW Sheffield Smiths Motor Group Reanult West Way Nissan Manchester 1000cc at 7.3%. Only the 126-650cc band saw a decline, from Although motorcycle dealers have felt optimistic about market 1,078 in February 2019 to 955 in February 2020. Glyn Hopkin Nissan Romford JCT600 Ltd Sheffield Audi Sturgess Hyundai Loughborough West Way Nissan Mill Hill London demand for this year, the recent negative effects of the coronavirus pandemic are bound to supress market confidence for March. Glyn Hopkin Nissan Milton Keynes John Clarke Dundee Audi Swansway Blackburn West Way Nissan Stourbridge Naked motorcycles again showed encouraging growth with an increase of 14.4% to 1,389 units. Sport/tour bikes saw a big 88.2% NMDA hopes that the March plate change and orders in January For more information visit the EVA website: www.evapproved.co.uk or email [email protected] change from 51 last year to 96 this year, with adventure sport and and February being registered in March will be able to combat the Follow us on Twitter: @EVApproved customs also growing. Drops were seen in the motorcycle scooter potential impact of coronavirus on the market.

6 7 LEVELLING OUT OF AUCTION What the Spring DEMAND EXPECTED IN MARCH Budget Means for Following the past few months of strong volume growth, respondents to the National Association for Motor Auctions’ (NAMA) market attitude survey expect volumes to stabilise during March. the Road to Zero 38% of respondents believed that volumes would stay the same in March, with a quarter estimating an increase and 42% expecting a fall. March usually sees an increase in vehicle volumes due to dealer part-exchange vehicles following the March plate change. However, according to NAMA, it is likely the NATIONAL ASSOCIATION volumes will level off, as good quality used cars are in shorter supply, so dealers are holding onto more YEARS When newly appointed Chancellor Rishi Sunak package of measures to help otherwise viable Nonetheless, the Treasury’s response 50 OF MOTOR AUCTIONS 1969-2019 part-exchange vehicles to sell at retail rather than auctions. MP announced that the Government’s first businesses weather the storm. This included to the outbreak did not detract from the Budget since October 2018 would go ahead temporarily extending business rates reliefs Government’s other priorities. Since the Conversion rates were predicted to remain strong, with 58% expecting yet another rise, a third this March, it was marked as one which would for SMEs, a Coronavirus Business Interruption announcement that the ban on new petrol, believing they would stay the same, and only 8% thought they would decrease. First time pave the way forward for a post-Brexit Britain Loan Scheme and a £2.2 million grant diesel hybrid sales will be brought forward to conversion rates also saw 58% of respondents expecting an increase, as demand for good and bring certainty to Government finances. scheme for small businesses. Bank of England 2035, the motor industry had been waiting quality used car stock continues amid strong consumer sales. However, the recent Coronavirus outbreak Governor Mark Carney simultaneously with anticipation for the March Budget to shifted the focus of the budget entirely. announced a cut to interest rates, bringing provide some clarity on how we will get there Following a strong two months for vehicle values, they are generally expected to plateau them back down to 0.25%, the lowest rate in – the Chancellor’s new commitments on in March by NAMA members. 83% of respondents suggested that petrol cars would In response to declining consumer spending in UK history. Interest rates were subsequently electric car subsidies, taxes and infrastructure remain the same, with 75% saying the same for diesel, and 82% for hybrids. the wake of the outbreak, Sunak announced a cut again to 0.1% investment provided some answers. No respondents believed that petrol, hybrid or plug-in hybrid values would decrease, and only 17% believe diesel value would decrease. Plug-In Grant – Safe for Now other automotive organisations stressed It is encouraging that following lobbying The market is expected to remain strong in the run up to Easter, the importance of incentives such as the efforts, the Plug-In Car and Van Grants have In late 2019, concern surrounding the future although external factors may have some short-term effects Plug-In Car and Van grants in their pre- been protected until 2022-23, although of the Plug-In Car Grant was raised after on the market, particularly the uncertainty surrounding budget submissions, particularly in light of this came at the cost of £500 from the total Transport Secretary Grant Shapps told the coronavirus. However, any impact is likely to be short the 2035 ban. Consumer research suggests grant amount for cars, as well as removing Times he could not promise “lots of extra that vehicle price remains one of the most eligibility for the grant from electric cars lived and only delay vehicle buying decisions rather public bungs of taxpayers’ cash so you significant market entry barriers, as well as valued higher than £50,000. than remove them altogether. can buy your new car”. The NFDA and charging anxiety.

Changes to VED: suspension of supplement for ‘expensive EVs’ Further clarity was also given on Company Car Tax (CCT) rates until the end of 2024/25 Aside from the plug-in grant, the Budget The temporary changes to VED financial year. The Budget confirmed that forward to supporting Director also reaffirmed the effectiveness of tax supplements were paired with the launch CCT would be frozen from 2023-24 to of a full review of the VED framework. The Sue Robinson, her team and UK changes in driving electric vehicle (EV) 2024-25, meaning that CCT rates for EVs DAVID NEWMAN APPOINTED Treasury is consulting on plans to create franchised retailers over the next uptake. For instance, the ‘expensive car’ will be no higher than 2% in five years’ a more ‘granular’ system which would years. I would very much like to VED supplement will be suspended for eliminate “cliff edges” in CO2 banding and time – 13 points lower than the cleanest NFDA CHAIRMAN premium EVs – from 1 April 2020 until 31 thank Mark Squires for his years of instead reward marginal reductions in new petrol car. This is a significant incentive for David has extensive experience in service.” March 2025. The supplement charged £320 car CO2, as well as “greening VED after first company car drivers to switch to electric in the automotive retail industry having per year to owners of electric cars valued registration.” The NFDA is engaging with the next few years and gives businesses an worked at Ridgeway Group for 20 at £40,000 or more, whilst cheaper models this review process and will formally submit appropriate timeframe to plan fleet stock years as Chief Executive, Chairman incurred £0 of duty. the sector’s views in due course. changes. and owner of the business. The company was sold to Marshall Motor Holdings PLC in May 2016. Powering Infrastructure Investment Many businesses looking to install these connecting high-powered charge points to chargepoints have found the cost of the electricity grid where those costs would David began his career as a graduate As mentioned earlier, charging anxiety remains one of the most significant factors upgrading local power supplies prohibitive, prevent private sector investment. This will trainee with Ford Motor Company. discouraging motorists from considering with some installations incurring six-figure be welcome news to many businesses, Subsequently, he worked in a an EV for their next car purchase. Whilst connection costs. particularly auto retailers, who have a number of field management roles it is expected that most recharging will be strong business case for installing rapid with Citroen UK. David has a BSc completed at home, there is also a high The Budget addressed this issue by chargepoints. The NFDA will monitor and (Hons) in Politics and Economics Mark Squires, outgoing NFDA demand for ‘on route’ rapid chargepoints to announcing a ‘Rapid Charging Fund’, advise members on the details of this fund from Loughborough University. Chairman, added, “It has been my make EVs more viable on longer journeys. to help businesses with the costs of as and when it is announced. On 14 January 2020, the National His interests include cars, light pleasure and privilege to work with Franchised Dealers Association commercial vehicles, trucks and NFDA. During my three years as (NFDA) announced the appointment the whole motor industry, politics, Chairman, I have seen the profile at the NFDA Executive Board of economics and current affairs. of the association grow alongside Additional measures announced in the • Investments in colleges: 1.6 billion will • Green Transport Solutions: £1 billion David Newman as Chairman. David the launch of innovative initiatives. Budget 2020: be invested to improve FE college building will be invested into Green Transport succeeded Mark Squires whose tenure David Newman, incoming Chairman, It was particularly rewarding to play • The Fuel duty will remain frozen for and facilities Solutions, this includes the improvement as Chairman ended at the end of 2019 commented, “I am delighted to an active role in the development another year • Transport infrastructure: £27 billion will of the charging infrastructure following his three years of service. take on the role of NFDA Chairman of the now well-established • The National Living Wage will be be invested to improve the condition of during a time of significant changes Consumer Attitude Survey. I wish increased from £8,632 to £9,500 4,000 miles of roads in the UK in the . I look David every success”.

8 9 NFDA TRIP to NADA 2020 From Friday 14 to Monday 17 February, NFDA attended the NADA Show 2020 alongside dealer members and colleagues from around the world. The second day of the show was This year’s keynote speaker was dealers are focusing heavily on opened by Charlie Gilchrist, outgoing former UK Prime Minister, The Right providing their customers with the With hundreds of exhibitors, informative President and CEO, Charlie Gilchrist, NADA Chairman, who thanked Hon. David Cameron. He provided best possible experience and a workshops and learning sessions, this 2019 NADA Chairman and a number dealers for their support to the trade an interesting perspective on the convenient and transparent service. of industry representatives. One of association. “Every dealer has a current global political situation and, year’s NADA Show provided attendees It was interesting to see that, in the the main issues on the agenda was tremendously bright future ahead, although he did not focus on Brexit, with an ideal opportunity to gain a better US, state franchise laws, which are the Dealership of Tomorrow. GM don’t let others define who you are. he said trade tariffs “are the wrong understanding of the US market and meet set state by state, give significant Automotive LLC President, Glenn Hold strong to your identity”, he said. approach”. Sue Robinson was invited with colleagues from around the world protection to local dealerships. Mercer, offered his perspective on to meet with him who was surprised including several NFDA counterparts. Our traditional dealer visit took place These laws offer dealers protection what dealers should expect over to learn that there were many UK It was interesting to meet with NFDA’s at BMW of Henderson. The visit on a number of key business the next decade and explained that dealers at the event. equivalent in Australia, the Australian gave us an insight into the current issues. These include the ability “dealerships are here to stay”. Automotive Dealer Association (AADA) challenges and opportunities facing On the final day of the show, of manufacturers to sell direct, and see that their dealer members are Sue Robinson, NFDA Director, US dealers and it was fascinating to incoming NADA chairman, Rhett termination without due cause, experiencing similar issues to the UK in see first-hand how the dealership Ricart, invited dealers to embrace the as well as the density of dealer the F&I sector. provided an update on NFDA’s lobbying activities following Brexit operates. opportunities that come with change. networks. Overall, talking Going forward, it is clear that to dealers flexibility and resilience will be key and listening to ensure that the automotive to keynote sector continues to thrive speakers, it throughout an unprecedented was apparent period of changes which will that, also affect the global automotive in the US, industry.

The workshops covered topics ranging from the ‘future of car buying’ to the and the association’s ongoing ‘perfect service department’ as well as relationships with key Government the habits and business culture that drive departments. She described the success. NFDA’s Parliamentary Engagement Programme which continues to On the Friday, we had insightful highlight the levels of investment in the discussions at the NADA International dealer sector. The scale of employment LAS Roundtable. The roundtable was in the retail side of the automotive

attended by Peter Welch, NADA industry was also discussed. 2020 VEGAS

10 11 knowledgeable about not just our brands but every other competitor ...And then Cambria Is your “guests’ experience” the biggest opportunity? brand in that space. This is not something that can be done on was founded in 2006. ‘The industry the internet, there still needs to be a position where the guest can Absolutely, nothing will ever be more important. We’ve got to make experience all those touchpoints handled by an expert in the brand. has been hugely A few of us got together, ourselves easier to do business with. At Cambria, we work on the beneficial to me, but saw the way the industry basis that if we can take a little and often out of every product that we In the volume space, it appears that a number of OEMs are trying to was going which seemed sell and make sure we deliver a great guest experience, then the guest go direct to the consumer while some are thinking you can just have what I have got out of it to be central ‘command will come back to us for maintenance. If we continue to do that as we a net base solution where you can pick up and drop off a vehicle but is the result of what I put and control’ with a very move forward, I think there is a good opportunity to grow our business commercially I haven’t seen that work yet. Somebody may come up into it by applying myself big head office and lots of and enhance the relationships with the people that purchase from us. with a solution down the line. people in places a long way 24 hours a day, 7 days Once you take into account the movement of the vehicle, the away from the dealerships Will the uncertainty improve following the General Election a week and I still maintenance and the repair of the product, and the ability to facility a making decisions. Our view and the departure of the UK from the EU? do that now!’ was that the level of service warranty claim, I don’t see that happening without a physical retailer. provided in our industry could I don’t think there is any clarity yet. In a year’s time, if the Prime Minister improve and we thought is true to his word and we have a deal with a Free Trade Agreement NFDA has been working hard to improve the that by having standalone where we can move goods across the border without tariffs, then perception of the automotive industry through autonomous responsible that’s where the uncertainty is dealt with. However, if we don’t have a Drive My Career, which Cambria has supported since Q business units, with local people selling local cars to local people and Free Trade Agreement and we end up having tariffs, there is a real risk. the beginning. Do you see any improvement? having those cars maintained locally would be a better way to go. Honda has already announced the closure of their plant in Swindon Our Company strategy is the car and guest for life and this means we Q and I think there may be a domino effect and we will end up with a lot I do and I think the Drive My Career campaign has been excellent. We A maintain a relationship with both the car and the guest. of people unemployed. were one of the original supporters and we have recently employed a We think having local people selling cars to local people helps us I would like to see the Prime Minister and his senior advisors listen to number of people from higher education thanks to these activities. ensure we refer to our four pillars of associate delight, guest delight, the industry and understand what a core plank of the UK economy we One of the aspects that our general managers need to understand brand delight and stakeholder delight. Instead of customers or provide. We must work with the OEMs and make sure we have tariff- and one of our single biggest challenges, is that it is their role to recruit, consumers, we treat people as we would treat a guest coming into our The Voice free access to the European markets. train and retain their own associates. It’s not somebody else’s job. home.

Having these autonomous, responsible business units is different to How did the acquisition of Leven Cars Group’s Interviews the way most of the industry is going, particularly for businesses of our Rolls-Royce and franchises come about? size, but we found this strategy to be successful. We are fortunate to have some very good management and associates in our business We tried to buy the business six years ago and it did not work out. Mark Lavery and this makes a big difference to the Group’s performance. We actually had conversations with the shareholders of Leven prior to Christmas and we were due to meet them in January and then, of General managers have the autonomy to operate those locations course, the tragic set of circumstances occurred and the company CEO of Cambria as long as they follow our guidelines on all the things that are went into administration. A commercially critical. It was an acquisition target we identified before, we know the market Automobiles Plc This model is probably not for everybody, but that’s how we have well and a couple of our directors are based just outside Edinburgh. grown from a turnover of £26m in our first year when we made All the moons aligned and once the administrator was called, we were £107,000 pre-tax, to last year, when we turned over £657m and made first in the queue and managed to get the deal done nine days after £12.3m pre-tax. we started the conversations. Mark has over 34 years of automotive retail AM Awards 2019 - Business Leader of the Year The team worked incredibly hard and we are delighted to finally be What are the main challenges the industry experience. He worked for Hartwell PLC for able to purchase the Aston Martin and Rolls-Royce franchises for is currently experiencing? 10 years, which culminated in his becoming Q Edinburgh. We are in and around our communities all the time, the best ambassadors for our retail sites should be the people that run them. Group Operations Director. He then took We are in an unprecedented period of change, particularly with the Declining new car sales, strong and stable used and Even when you are out having a coffee, there will be somebody in that the role of Group Operations Director of Reg legislators’ emissions regulations affecting our OEM partners. aftersales: is this still going to be the case in 2020? facility who is a potential associate for your business and we are not Vardy PLC from 2004 to 2005 and became Zero tailpipe emission of course is critical, but I think we need to be spending enough time identifying, engaging and having a conversation the founder and CEO of Cambria in 2006. aware of the damage we are doing to the planet by mining some The SMMT is suggesting new car sales will decline again and I agree with these people. NFDA interviewed Mark in February 2020. of the minerals out of the earth then transporting those minerals all because of a combination of uncertainty from our politicians and the It is the General Managers responsibility to make sure he has a clear around the globe so that in first world countries we achieve zero issues surrounding emissions, with the potential onerous fines for Human Resource strategy. We have a term in Cambria called “Playing exhaust emissions but do enormous damage to the planet. There is the OEMs. The used car market will continue to be a critical part for 7 against 11”, and it’s a football analogy. You don’t need to be a How did it all start? so much hypocrisy around what comes out of tailpipes. Legislators franchised dealers, we are enjoying growth in this sector a number of genius to work out playing 7 against 11, the side with 7 will lose. We should talk to the engineers who understand how it all works to make others are also. When we sell a used car we must ensure we provide a have the responsibility to have good human resources strategies to I came into the industry almost by accident. I took what I thought was what we do far more sustainable. That’s the major challenge that the good warranty product and ideally a service plan because a used car make sure we become more attractive to get new people into our a six-week temporary summer holiday job at a Ford dealer just outside global industry faces. still needs to be maintained just like a new car. Liverpool called Skelmersdale Motors as a service receptionist. A industry. From a retailer point of view, it’s critically important as we go through vacancy came up in the sales operations and, 35 years later, I wonder What will the role of dealers be in the future? where it all went wrong...! these changes that we work closely with our manufacturer partners, What is your advice to young people considering that we continue to lobby the legislators and that we understand, no A a career in the automotive industry? From service reception to sales department, I ended up heading matter what’s happening economically, the level of guest experience We have seen consolidation in the UK for the last thirty years and my first department as used car sales manager within 18 months of we provide is far more important than anything else. some progress can still be made on this front. I think there will be a coming into the industry and at 21 years old I became the youngest role for physical dealerships for decades to come, particularly if you It is attainable. Young people may be influenced by external general manager in what was then called the Automotive Financial If you look after your consumers, customers or guests, you will are in the high luxury segment and we are fortunate a number of perceptions of our sector but it is our job to open their eyes and make Group, AFG, network. They were the distributors for Nissan products still be able to build a business, even in these very uncertain and our businesses fall into that category. A purchase in the high luxury them want to be a part of what we do. The industry has been hugely in the UK before the factory in Japan took over. Then I became their difficult times. As long as we remember there’s a guest at the end segment is not necessarily a logic-based purchase, it is an emotional beneficial to me, but what I have got out of it is the result of what I put youngest regional director at 23 years old...and from there my career of everything we do, the industry will continue to demonstrate its purchase. The guest wants the full brand experience, they need to be into it by applying myself 24 hours a day, 7 days a week and I still do has progressed to my current role as CEO of Cambria Automobiles plc. robustness and sustainability. immersed in the brand and need to talk to people who are incredibly that now!

12 13 NFDA CALLS FOR MARK GARNIER FIRST ‘DRIVING INCLUSIVITY IN NI DEALERS TO BE MP VISITS ALL AUTOMOTIVE’ EVENT CHAMPIONS ABLE TO CONDUCT ELECTRIC HYUNDAI DIVERSITY IN THE INDUSTRY MOT TESTING DEALERSHIP

Following the closure of all Mark Garnier MP visited the All Electric MoT test centres and the Hyundai dealership in Kidderminster on cancellation of 5,000 MoT tests Tuesday 18 February 2020. The MP met in Northern Ireland earlier in January with Group Managing Director Jason As part of the drive to close the gender gap in the automotive and February, NFDA highlighted that Pickerill and Chairman John Leek. industry, Shell Helix Motor Oils sponsored Drive My Career’s “it is imperative that the Northern first networking day for female apprentice technicians. Ireland MoT system is reformed to allow dealers to conduct the testing”. The first Drive My Career opportunities of developing support greater diversity in promoting diversity in ‘Female Apprentice a more diverse workforce in and inclusion in Industry and traditionally male-dominated In Northern Ireland, unlike in the rest of the UK, MoT tests Network’ event was held the automotive industry. The beyond’. sectors such as engineering are carried out at 15 government-run centres. Following an on 11 December 2019. event also gave delegates and automotive, to ensure inspection of all vehicle lifts in Northern Ireland’s 15 MoT Event delegates from the chance to hear from Sue Robinson, Director there is more parity, centres, the Driver and Vehicle Agency (DVA) found ‘signs across the UK included and engage with keynote of the NFDA said, “It is inclusion and young talent of cracking’ in 48 out of 55 lifts. As a result, about 5,000 41 female Apprentice speaker, Laura Taylor, extremely positive to see in tomorrow’s workforce. MoT tests were immediately cancelled in late January and Technicians in the retail Aftersales Manager for the automotive industry February. motor sector, together Marshall Motor Group, and with HR professionals her career journey so far in Infrastructure Minister Nichola Mallon said drivers affected and representatives the sector. Representatives by MoT test cancellations would be automatically issued from a network of car from Lookers, a dealer with temporary exemption certificates, valid for four and commercial vehicle group that played an integral months. However, nothing could be done with cars under dealerships. They came role in developing the Drive four-year-old that were still due the first MOT. The visit was coordinated by the NFDA as its Parliamentary Engagement Programme continues to provide franchised together to share their My Career network, were dealers with an opportunity to meet their local MP and industry experiences and also on hand to share and discuss key issues facing their businesses. discuss ways in which hear experiences with the to drive greater diversity, Mark Garnier Member of Parliament (MP) for Wyre Forest since 2010, was the Parliamentary Under-Secretary of State at the Department for International Trade from 2016 to 2018. He was also a member of the Finance Select Committee from 2015 to 2016 and a member of the Treasury Select Committee from 2010 to 2016.

The main themes of discussion included the investments Sponsoring the first ever put into the dealership and the group’s contributions to the join forces to promote networking event for local and national economy. NFDA reiterated dealers’ views and celebrate inclusivity in female apprentices in the on a series of issues that, at the time, were also included the sector, one of the key automotive industry is an NFDA emphasized that MoT had repeatedly been an issue in the association’s Budget submission, such as the goals of Drive My Career. A for both motorists and dealers in Northern Ireland, primarily important step towards importance of protecting the plug-in grant. diverse and representative addressing the significant due to long waiting times. To address the shortage of workforce is a huge benefit MoT appointments available, centres have had to open on The MP and Jason Pickerill discussed the electric vehicle gender and skills gap to automotive retailers, currently within the industry.” Sundays and regularly add extra appointments. This might market as well as the decline of new diesels despite especially in a time when have put an additional strain on certain centres’ facilities, the latest Euro 6d-TEMP diesel vehicles available to the our sector is facing potentially causing some of the current issues. consumer. Clean Air Zones and the relevant policies attendees. In the afternoon, support career progression apprentices took part in an major changes and fast currently being implemented by the Government were also developments.” Recent problems have made it apparent that it is time to debated. and create leadership exciting off-road experience review how MoT tests are carried out in Northern Ireland. opportunities for women in at the JLR Solihull Britt Burnett, General NFDA has called on the Government to enable franchised Jason Pickerill, All Electric Managing Director, said, “The the automotive sector. Experience centre. Manager Marketing and dealers in Northern Ireland to conduct MoTs as in the rest visit provided an excellent opportunity to discuss the key Technical Europe for Shell of the UK. We are currently in dialogue with the Northern issues affecting the automotive retail sector and highlight Networking sessions Shell was ‘proud to sponsor explored the challenges, such an event as part of commented, “Shell is Ireland Government and we will meet them soon to the challenges and opportunities facing dealers in key areas proud to play a key role discuss the issue and outline our position. such as the electric vehicle market”. misconceptions and Shell’s broader efforts to

14 15 Marshall Volvo @MarshallVolvo • Feb 4 Callum Parker is Marshall #Volvo #Grantham’s Year 3 Parts #Apprentice. Callum is a Franchised retailers celebrate apprentices massive asset to our parts team and also to the business, and he is able to oversee many different aspects of the day-to-day running of the dealership’s part operations. #DMCApprenticeTakeover with social media takeover

Drive My Career members took part in the second ‘Apprentice Takeover’ campaign to raise awareness of the multiple apprenticeship opportunities in the retail automotive industry on occasion of the National Apprentice Week 2020 which took place between 3 and 9 of February.

As part of the #DMCApprenticeTakeover campaign, Drive My Career members promoted across their social media channels inspiring apprentices’ case studies through stories, images and videos. 16,961 followers • 4d • Meet Robert - our CV Service Apprentice at Evans Halshaw Ford Preston. Pendragon Using the hashtag #DMCApprenticeTakeover the different organisations entered the PLC Robert says, “Training blocks at college are great learning opportunities ans I also Drive My Career thoroughly enjoy doing large mechanical jobs, such as pulling out engines. I am confident competition. Across social media, posts with the hashtag #DMCApprenticeTakeover had on all basic categories, and sure I have the skills to do and learn anything I want!” We’re currently recruiting for a Technician Apprentice at Renault Middlesbrough - more than 1.5 million impressions and the campaign reached more than 350,000 different learn more and apply online > http://socsi.in/ve4ki #NAW2020 #LookBeyond #DMCApprenticeTakeover users in a week. This was a significant improvement from last year when the campaign celebrates two years of success reached 200,000 users and had 1 million impressions. Drive My Career members that took part in the initiative showcasing their apprentices Drive My Career was developed by the NFDA in February 2018 as an industry-first employment included Marshall Motor Group, JCT 600, TrustFord, Caffyns, Pendragon and Arnold Clark. initiative addressing franchised retailers’ concerns that not many young people generally For the second consecutive year, Marshall Motor Group was the overall winner as they consider the automotive retail sector as an option for their professional careers. participated with the accounts of several different dealerships across the UK using multiple social media outlets. This year, they involved Marshall’s CEO Daksh Gupta as well as a number of mentors, service and aftersales managers who shared words of encouragement The initiative uses highly-targeted digital redirected through Drive My Career to Marshall Marshall Motor Group @MarshallGroup • Feb 5 Over the past 100 years, Marshall has helped 20,000 young people to complete for the apprentices. Additionally, 2020 marked 100 years since the Marshall apprenticeship marketing campaigns to connect an retailers’ career pages #marshallmoments their #apprenticeships, equipping them for careers within the automotive and engineering sectors. Here’s @MarshallGroup Chief Executive, Daksh Gupta with a few scheme began and during the week, they also celebrated the launch of their Marshall audience of 16 to 24 years old potential words regarding our #DMCApprenticeTakeover candidates with dealers in their local area. • In December 2019, the first Drive My Centre. Career Female Apprentice Network, These campaigns make young people JCT600 shared images, quotes and high-quality videos featuring apprentices describing sponsored by Shell Helix Motor Oils, aware of the variety of roles available in their journey and the reasons they love their careers in the automotive industry. In particular, the industry and the rewarding sides of took place in Solihull. The event was two videos stood out and one of them won the ‘best post’ prize. These featured a total of a career in automotive. Through many attended by 41 female apprentice six parts and technician apprentices working at JCT600 Porsche Sheffield and JCT600 channels, these campaigns challenge the technicians Porsche Leeds. misconceptions of the automotive sector Sue Robinson commented, “Drive My TrustFord adopted a different strategy and shared engaging content that showed insights and promote diversity, inclusivity and Brook loves coming to work as he & his colleagues are a ‘little family! He fancies being Career was created as an industry- a Manager one day & after winning both Ford’s Business Support Apprentice of the not only into the professional but also the personal lives of their apprentices. transparency. Year & TrustFord’s Apprentice of the Year award, we think he’s off to a good start ;) first initiative to complement retailers’ #DMCApprenticeTakeover Also, Caffyns, Pendragon and Arnold Clark supported the campaign for the first time. In 2019, Drive My Career reached recruitment strategies and support them 2.5 million young people through in highlighting the exciting elements of a Pendragon took it to LinkedIn to celebrate its 328 apprentices through inspiring messages. social media. Its main channels of career in the automotive sector. Also, they announced the launch of a brand-new IT apprentice scheme that will see three communications included Instagram, technical support trainees work alongside experienced Technical Support Consultants. covered the apprenticeship opportunities “It is encouraging and rewarding to see Facebook, YouTube and Twitter. in the sector, the variety of roles available the huge numbers of young people that Arnold Clark shared the story of Harry Chaundy, Apprentice of the Year 2019 at Arnold During the first month of Drive My Career, across all automotive business areas as hear about a career in the automotive retail Clark’s GTG Training. He competed at World Skills UK and, as he came fourth in his the website redirected to dealers’ portals well as the role of technicians in today’s industry thanks to Drive My Career on a category last year, he will be representing the UK at the Shanghai WorldSkills 2021. as many people as it now does in a day. motor industry. To build engagement with regular basis. Marshall Mercedes @MMGMercedesBenz • Feb 6 Evie Birkbeck, Year 1 #Apprentice #Technician at #Mercedes-Benz of #Preston is a Caffyns used Twitter, Instagram and Facebook to share the stories of apprentices who stood The traffic to the website has grown from a its community and raise further awareness 3-pointed star! “Thanks to the terrific support and regular Highly commended @MarshallGroup coveted ‘Apprentice of the Year’ awards, great things out, including Jamie, who came second in the Volvo Apprentice of the Year awards. few hundred users a month to more than of the automotive industry, Drive My are destined for Evie who impresses each and everyday. #DMCApprenticeTakeover feedback of our members, we will continue #NAW2020 11,000. People visit the Drive My Career Career periodically hosts competitions and The winning apprentices for ‘best overall campaign’ and ‘best post’ received £50 vouchers. website not only to find the dealerships quizzes. to promote the automotive retail sector as based in their areas but also to learn more a great place to work and showcase our Search #DMCApprenticeTakeover on Twitter - LinkedIn - Facebook - Instagram about careers in the automotive retail Drive My Career has reached several members as employers of choice”. to learn more about the campaign or visit www.drivemycareer.co.uk sector. milestones in 2019, its second year of operation: Drive My Career has run several Marshall BMW Porsche Centre Leeds TrustFord Caffyns Group @CaffynsGroup • Feb 4 campaigns over the past months. These • In 2019, Drive My Career’s campaigns @Marshall_BMW @PorscheLeeds @TrustFordUK Introducing Jamie! Introducing Lucy Johnson who has It’s #NationalApprenticeshipWeek Introducing Becky (and Lola ) an He came 2nd in the Volvo Apprentice have reached 2.5 million young people been at Marshall #BMW #Grimsby so let’s celebrate our Apprentices Accounts Apprentice at #Wilmslow. When of the Year awards and is continuing his Arnold Clark @ArnoldClark • Feb 7 for two years and last week with a video highlighting what they not working, Becky loves to spend time training to gain Level 3 qualifications. This on social media Meet Harry Chaundy. Not only did he achieve his level 3 Vehicle Technician qualification completed her #Apprenticeship get up to day to day. We thank them with her dog Lola and takes her to Carrs will lead him to the next step of Master in 2019, he was voted GTG Apprentice of the Year. He’s competed in World Skills UK as an Aftersales Advisor. for all the hard work they put in Park so Lola can splash around in the Technician qualification. and is now going on to represent the UK at WorldSkills 2021 in Shanghai! #NAW2020 Congratulations Lucy! whilst learning something new. water! HOW CUTE IS LOLA? Keep up the amazing work Jamie! #DMCApprenticeTakeover #DMCApprenticeTakeover #porsche #leeds #yorkshire #DMCApprenticeTakeover #NCW2020 #DMCApprenticeTakeover • More than 11,000 users visit the Drive #NAW2020 #marshallmoments @JCT600careers @jct600 #NAW2020 My Career website every month @DriveMyCareer

• There are now more than 1,000 dealerships on the dealer- finder interactive map

• Every month, an average of 3,000 potential candidates are Lucy Freeman - Parts Apprentice

16 17 Average score across LEXUS 8.9 (8.7) NFDA DEALER ATTITUDE SURVEY all questions TOYOTA 8.5 (8.1) MERCEDES 8.3 (7.7) Lexus remained at the top KIA 8.3 (8.6) with the highest average HONDA 7.6 (6.9) REVEALS score across all questions PEUGEOT 7.4 (6.8) of the survey, 8.9 out of SEAT 7.1 (7.3) 10 points. It was followed NISSAN 7.1 (6.2) by Toyota (8.5), Mercedes SUZUKI 6.9 (8.1) IMPROVEMENT 6.9 (7.3) and Kia (8.3 each). Jeep, SUBARU MG 6.6 Fiat, Abarth (4.4), and Alfa VOLVO 6.2 (6.4) IN DEALER Romeo (4.0) had the lowest MAZDA 6.2 (7.3) scores. The overall average BMW 6.1 (4.2) was 6.1, up by 0.3 points VOLKSWAGEN 6.0 (5.9) SATISFACTION from six months ago. 5.8 (6.2) SKODA 5.7 (5.8) The latest NFDA Dealer Attitude Survey was published on AUDI 5.7 (4.6) MITSUBISHI 5.6 (5.8) 9 March 2020 and revealed an improvement in dealers’ JAGUAR 5.4 (4.9) satisfaction levels with their respective manufacturers. CITROEN 5.4 (4.4) 5.2 (5.5) NFDA conducted the Dealer Attitude Survey Winter 2019/2020 in January 2020 and asked franchised dealers 53 FORD 5.0 (5.2) DACIA 5.0 (4.3) questions about the on-going relationship with their respective manufacturers. The questions covered a range of RENAULT 4.7 (5.2) business issues and their impact on dealers’ satisfaction levels. Responses were scored from 1 (extremely dissatisfied) to VAUXHALL 4.6 (5.2) 10 (extremely satisfied). NFDA surveyed 31 franchise networks and received a 39% response rate. HYUNDAI 4.6 (4.3) Average 6.1 JEEP 4.4 (3.5) Despite a number of concerns, particularly surrounding profit return and return on capital, franchised dealers were fairly FIAT 4.4 (3.4) satisfied with the ability to do business with their manufacturers on a day to day basis. ABARTH 4.4 (2.9) ALFA ROMEO 4.0 (3.0)

0 1 2 3 4 5 6 7 8 9 10 How would you rate your LEXUS 9.4 (9.1) MERCEDES 9.2 (7.9) Total manufacturer overall on TOYOTA 8.9 (8.2) movement scale of 1 to 10? KIA 8.9 (9.1) BMW 99.3 (-67.2) across all ABARTH 75.7 (-78.4) PEUGEOT 7.8 (6.9) The all-important question how questions CITROEN 58.6 (-1.9) HONDA 7.6 (6.8) would you rate your AUDI 58.5 (-38) 7.3 (8.0) There was an manufacturer overall? had an SEAT ALFA ROMEO 56.3 (-56.8) NISSAN 7.2 (6.6) overall average FIAT 53.1 (-34.3) average score of 5.9 points, MG 7.1 improvement JEEP 46.2 (-16) which was 0.3 points higher 45.9 (19.2) SUZUKI 6.8 (8.4) of 12.0 points NISSAN than six months ago and 0.1 MAZDA 6.7 (8.0) HONDA 37.7 (57.7) across all PEUGEOT 31.3 (28) points up from last year. Lexus SUBARU 6.6 (7.3) MERCEDES 27.4 (-32.1) 6.5 (6.6) questions of retained its position at the top of VOLVO 25.7 (-32.8) the survey. JAGUAR the table with 9.4 points. It was BMW 6.0 (3.3) DACIA 21.5 (-6.7) 5.9 (6.0) Following followed by Mercedes (9.2), MINI TOYOTA 20.6 (-38.4) SKODA 5.8 (5.6) disappointing HYUNDAI 16.1 (-86.3) Toyota and Kia (8.9 each). The JAGUAR 5.3 (4.8) performances LEXUS 8.2 (11.7) manufacturers with the lowest DACIA 5.3 (5.6) VOLKSWAGEN 1.8 (14.5) in the past two SKODA -3.6 (-3.8) ratings were Abarth (3.8), Alfa VOLKSWAGEN 5.2 (5.2) editions of the MITSUBISHI -8.6 (-15.7) Romeo (3.4) and Hyundai (3.2). AUDI 5.2 (3.5) survey, BMW FORD -14.1 (-14) MITSUBISHI 4.9 (5.4) KIA -14.9 (-8.2) CITROEN 4.9 (3.4) regained all the -15.2 (-26.8) LAND ROVER Average LAND ROVER 4.8 (5.8) points it had SEAT -19.7 (1.0) 12 RENAULT 4.4 (5.1) previously lost MINI -22.1 (-27.7) -22.7 (22.9) FORD 4.2 (5.0) SUBARU with a total VOLVO -23.4 (38.7) FIAT 4.2 (3.7) increase of RENAULT -29.2 (14.3) VAUXHALL 4.1 (4.3) Average 5.9 +99.3 points. VAUXHALL -30.3 (-29.1) JEEP 3.9 (3.4) MAZDA -57.1 (27.9) ABARTH 3.8 (2.6) Suzuki had the SUZUKI -62.7 (41.5) ALFA ROMEO 3.4 (2.6) biggest loss in -80 -60 -40 -20 0 20 40 60 80 100 120 HYUNDAI 3.2 (3.9) points (-62.7).

0 1 2 3 4 5 6 7 8 9 10 Sue Robinson, NFDA Director, said “It is encouraging to “It is vital that manufacturers and dealers maintain an see that most manufacturers continue to take seriously their open channel of communication to discuss the main For more information about the survey, please email [email protected] performance in the survey and work with dealers to address their issues affecting businesses and continue to cooperate to or visit www.nfda-uk.co.uk/reports/dealer-attitude-survey networks’ concerns. A healthy relationship between dealers and allow the automotive sector to thrive through a period of manufacturers is instrumental to the success of our industry. changes and challenges”.

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