2017
HELLO SINGAPORE & MALAYSIA helloworld is a fresh new travel brand with a long and solid history. We have previously created lasting travel memories for clients as Harvey World Travel, selected stores from the United Travel group and Air New Zealand Holidays brands. Allow us to share our knowledge, passion and expertise with you. Our mission is to offer New Zealand travellers industry leading service and deliver the best value holidays. With helloworld, you can plan your holiday at your convenience with our nationwide network of stores and comprehensive website. Our people are truly passionate about travel and can’t wait to share their expertise. Our helloworld store owners and their teams have a genuine interest in making your travel enjoyable and hassle free. As experienced travellers ourselves, we know what goes into making your holiday great and will go the extra mile to make sure your next holiday is your best one yet. We’re helloworld – nice to meet you!
Singapore | 11
Penang | 41
Sabah | 52
Cover Image: Gardens by the Bay, Singapore Valid 1 April 2017 – 31 March 2018. Image Right: Pulau Bohey Dulong, Sabah, Malaysia Contents
Navigating This Brochure 4
Travel Tips 6
Top 10 Things To Do 8
Holiday Packages 10
Singapore 11
Sentosa Island 27
Bintan Island 32
Malaysia 34
Kuala Lumpur 35
Penang 41
Langkawi 46
Regional Malaysia 50
Sabah (Borneo) 52
Sarawak (Borneo) 56
Brunei 57
Accommodation Index 58
Booking Conditions 59
3 Navigating This Brochure 2017 HELLO ADELAIDE & SOUTH Let helloworld inspire you AUSTRALIA to discover these fantastic Accommodation Ratings destinations Diamond ratings are used throughout the brochure to describe the standard of accommodation. Properties
featuring Diamond symbols do not participate in a 2017 2017 2017 2017 2017
HELLO HELLO recognised rating scheme. The rating is supplied by the HELLO HELLO QUEENSLAND KIMBERLEY HELLO GOLD NORFOLK ISLANDS & CRUISING & MELBOURNE COAST ISLAND individual property based on their own assessment. We WHITSUNDAYS BROOME & VIC recommend they be used as a guide only.
Comfortable standard of ¿¿¿ accommodation
Superior standard of ¿¿¿¿ accommodation and facilities
2017 2017 2017 2017 2017
HELLO Deluxe standard of HELLO HELLO HELLO SUNSHINE HELLO NORTHERN PERTH & SYDNEY ¿¿¿¿¿ COAST & TASMANIA TERRITORY THE WEST & NSW accommodation and facilities COAST BRISBANE
¯ Denotes additional half rating
Pricing Guide
The prices featured in this brochure are intended as
2016 a guide. The prices have been calculated using the 20162017 2017 2017 2017 2017
HELLO HELLO HELLO lowest available daily price at the time this brochure TROPICAL HELLO HELLO NORTH ARABIAN BALI CANADA & CHINA was produced and may change due to exchange rate QUEENSLAND PENINSULA ALASKA fluctuations, availability, taxes or seasonal surcharges.
Prices featured in accommodation listings are per person twin share for the period specified unless otherwise stated. The “From” price has been calculated using the lowest nightly rate available, i.e. lead-in room
2016 type in off-peak season including free night offers if 2017 2017 2017 2017 2017
applicable, even if that offer is only available for part of HELLO HELLO HELLO HELLO HELLO COOK HONG KONG NEW FIJI HAWAI‘I a season. A minimum stay is generally required. Where ISLANDS & MACAU ZEALAND prices for more than a one night stay are featured, the prices refer to stays of consecutive nights.
Ask your travel agent for the best price available, other room types or travel dates.
2017 2017 2017 2017 2017
What the Symbols mean HELLO HELLO HELLO HELLO HELLO PACIFIC SINGAPORE THAILAND UK & USA ISLANDS & MALAYSIA EUROPE Properties offering free Wi-Fi access throughout the common areas and in rooms.
Properties offering in-room disabled facilities.
Properties offering facilities catering for families which may include kids’ clubs, family 2017
Our Imagine the stories Imagine the stories rooms, child menus, highchairs and cots. HELLO GREAT
UNIQUE AUSTRALIAN EXPERIENCES AUSTRALIAN Specialty Signature Collection RAIL HOLIDAYS A special bonus offer (e.g. sparkling wine) Collection is available if you are celebrating your honeymoon. Details must be provided at the VIETNAM, LAOS time of booking. & CAMBODIA SMALLASIA GROUP JOURNEYS
2017-18 FEATURING 2017-18 VIETNAM • CAMBODIA • LAOS • THAILAND PRIVATE TRAVEL, RIVER CRUISES MYANMAR • CHINA • INDIA • BHUTAN ONE&ONLY HAYMAN ISLAND and SMALL GROUP JOURNEYS SRI LANKA • JAPAN • MONGOLIA Suggested ‘must do’ tours of iconic 2017 – 2018 destinations/attractions. Our 2016-17 2017 2017 2016-17 HELLO HELLO HELLO HELLO EXOTIC EUROPE ALASKA PACIFIC Cruise CRUISING CRUISING CRUISING CRUISING
Refer to page 5 for details. Collection
CONNECT CONNECT CONNECT CONNECT In store helloworld.co.nz 0800 80 80 40 WITH US In store helloworld.co.nz 0800 80 80 40 WITH US In store helloworld.co.nz 0800 80 80 40 WITH US In store helloworld.co.nz 0800 80 80 40 WITH US 4 Why book with helloworld?
Merlion Fountain, Singapore The helloworld Difference 1. We have experienced knowledgeable travel consultants who are passionate about making your travel dreams come true. 2. We will ensure you enjoy choice and flexibility when you book your travel with us. 3. We offer a real alternative for discovering the world by crafting travel experiences that suit your individual needs. 4. We are the only New Zealand travel agency group that allows you to earn and spend your Fly Buys points. 5. Should you need to change your travel plans while you are away there will always be someone here to help you.
Bonus Offers Throughout this brochure you’ll find amazing Bonus Offers including free nights, room upgrades and food and beverage credits to name a few. Just look for the Bonus Offer box. We are always sourcing specials throughout the year. Look for this symbol to find our Ask us for the latest deals when making your booking. most popular experiences! With everything from accommodation, day tours, extended touring and much more, you’ll be spoilt with choice when Exclusively For You planning your next holiday. We’re always on the lookout for ways to enhance your To assist you, we’ve highlighted our most popular products holiday experience! booked by our customers. Just look for the We love it! symbol throughout this brochure. We’ve put together some fantastic Holiday Packages that offer exceptional value for money, starting on page 10. Our customers love it and so will you! Just look for Exclusively for You!
24 Hour Assistance We know your holiday experience doesn’t end until you are safely home. That’s why when you book a GO Holiday through helloworld you will have access to the GO Assist Help Desk which is a 24 hour, seven day a week service, should you require any assistance during your holiday. You will be given your GO Assist Freephone number with your documentation and you can contact the team at any time during your holiday. We’re with you on your journey. Kek Lok Si Temple, Penang, Malaysia 5 Travel Tips
State Mosque, Kota Kinabalu, Sabah
How to Get There Languages BY AIR From New Zealand you can fly to Singapore, Malay, English, Mandarin and Tamil are the official Events & Public Holidays Malaysia and Brunei with Air New Zealand, languages of Singapore. April Singapore Airlines and Malaysia Airlines. Your Bahasa Malaysia (Malay) is the official language Travel Agent can advise you on the best airlines of Malaysia and Brunei, however English is Thai Water Festival (songkran), to get you there. widely spoken. Penang, Malaysia 13th Royal Brunei offer daily direct flights from Australia Bahasa Indonesia is the official language of May to Bandar Seri Begawan. Connecting flights are Bintan Island. English is widely spoken particularly available from all major New Zealand cities. in major towns and resort areas. Sabah Fest 5th-7th Borneo Jazz Festival 12th-13th A ferry transfer from Tanah Merah Ferry Terminal Electricity (Singapore) to Bintan Island is available. Beginning of Ramadan 27th 220-240V 50Hz. Visas & Passports June Etiquette New Zealand passport holders must have a valid Singapore Food Festival 1st-31st In respect to local traditions and religious beliefs passport with at least six months’ validity beyond arms and legs should be covered and shoes Dragon Boat Festival, Singapore 9th their stay in Singapore, Bintan Island, Malaysia removed when visiting places of worship. Food Hari Raya Puasa (last day of Ramadan) 25th and Brunei. New Zealand passport holders do should be handled with the right hand. Topless not require a visa for visits of up to 30 days in sunbathing (by women) is not permitted. Pointing July Singapore, Bintan Island and Brunei and 60 days with the foot is not considered polite. Rainforest World Music Festival, in Malaysia. Travel advice is available from the Sarawak 14th-16th New Zealand Government Ministry of Foreign Ramadan Georgetown Festival, Penang, Affairs and Trade at www.safetravel.govt.nz. Singapore, Bintan Island, Malaysia and Brunei include Malaysia 28th Jul-3rd Sep a large Muslim population. Ramadan is observed by Currency many throughout these countries and we recommend August Singapore: Singapore Dollar (SGD) you make yourself aware of how that may affect your Bintan Island: Indonesian Rupiah (IDR) travel. Daytime is often quieter, business hours are Singapore International Malaysia: Malaysian Ringgit (MYR) generally shorter with restaurants and cafés screened Festival of Arts 11th Aug-17th Sep Brunei: Brunei Dollar (BND) off or closed out of respect for those who are fasting. Singapore Night Festival 19th-27th Major credit cards are widely accepted throughout In the evening, cities come to life, public places will be Singapore, Bintan Island, Malaysia and Brunei. busy well into the early hours of the morning. September Hari Raya Haji 1st Weather Guide 2017 Formula 1 Singapore Airlines Singapore Constantly hot and humid, with a daily average temperature range of 24ºC to 31ºC. Singapore Grand Prix 15th-17th The wettest months are November to January and driest May to July. F1 Petronas Malaysia Malaysia A tropical climate with high temperatures and high humidity throughout the year. Grand Prix 29th Sep-1st Oct Monsoon season for the south-west is from May to September and the north-east from November to March. On the west coast, the wet months are May to October, while on the east coast, the wet months are September to December. October Brunei Brunei averages 25ºC to 31ºC with 80% humidity through most of the year. The wettest months Deepavali, Singapore and Malaysia 18th are September, January, May and June with the driest months being February and March. MotoGP, Malaysia 29th Temperature average in Singapore Kuala Lumpur Brunei December Summer (Dec – Feb) 24ºC to 31ºC 24ºC to 33ºC 25ºC to 31ºC ZoukOut, Singapore 9th-10th Autumn (Mar – May) 24ºC to 33ºC 24ºC to 33ºC 25ºC to 33ºC Winter (Jun – Aug) 25ºC to 31ºC 24ºC to 33ºC 25ºC to 32ºC January Spring (Sep – Nov) 25ºC to 32ºC 24ºC to 33ºC 25ºC to 32ºC Thaipusam, Malaysia 31st
6 INTERNATIONAL Singapore & Malaysia AIRPORTS REGIONAL N AIRPORTS
LAOS THAILAND SOUTH CHINA SEA
CAMBODIA
VIETNAM
GULF OF THAILAND
LANGKAWI KOTA KINABALU Mt Kinabalu SANDAKAN PENANG BANDAR SERI BEGAWAN SABAH MALAYSIA BRUNEI CAMERON HIGHLANDS
KUALA LUMPUR BORNEO MALACCA SARAWAK SINGAPORE KUCHING BINTAN ISLAND (INDONESIA)
SUMATRA KALIMANTAN (INDONESIA) (INDONESIA)
JAVA SEA
JAKARTA
JAVA (INDONESIA)
MALAYSIA PULAU PULAU SINGAPORE UBIN TEKONG
SINGAPORE CHANGI AIRPORT
JURONG SINGAPORE CITY
JURONG SINGAPORE STRAIT ISLAND SENTOSA ISLAND TO BINTAN ISLAND
7 Top 10 Things To Do
1 Gardens by the Bay, Singapore
1. Gardens by the Bay 5. Kuala Lumpur Sprawling over 101 hectares on the Marina Bay waterfront, Malaysia’s capital, Kuala Lumpur is a curious blend of old Gardens by the Bay is home to over a quarter of a million and new. Gleaming high rise buildings contrast against the rare plants. Spend time exploring the Flower Dome and lively precincts of Chinatown and Little India. Enjoy excellent Cloud Forest Dome. Marvel at the futuristic Supertree Forest shopping, tasty cuisine and interesting cultures. (see page with vertical gardens rising from nine to 16 storeys. 35 for details) (see page 12 for details) 6. Brunei 2. Animal Encounters One of the world’s smallest countries, Brunei is also Discover a diverse range of incredible wildlife in Singapore considered one of the wealthiest. Brunei is situated in the 2 Sabah, Malaysia and Malaysia. Visit the magnificent orangutans at Sabah’s north eastern tip of Sarawak and is predominately covered Sepilok Orangutan Centre or Sarawak’s Semenggoh by pristine rainforest. (see page 57 for details) Orangutan Rehabilitation Centre and see turtles on Selingan 7. Sentosa Island Island. Explore one of the world’s best zoos, Singapore Zoo Located just off Singapore’s southern shore, the resort where you can see animals in habitats resembling their island of Sentosa is the perfect holiday destination. Relax natural environments. (see pages 12 and 53 for details) on the white sand beaches and swim in the warm tropical 3. Singapore’s Neighbourhoods waters. For the young at heart, experience the oceanarium, A melting pot of cultures, Singapore’s neighbourhoods butterfly park, water rides and the integrated resort of provide a fascinating insight into the city’s diversity. Resorts World Sentosa which includes Universal Studios. Chinatown is a bustling mix of old and new while Little India (see pages 12, 27 and 28 for details) buzzes with a vibrant Indian community. Discover Perankan 8. Shopping culture in Joo Chiat with an endless array of culinary choices From luxury boutiques to streetside markets, there is and visit Kampong Glam which boasts rich history, living something for every budget in the shopping havens of traditions and trendy shops. (see page 13 for details) Singapore and Malaysia. Singapore’s Orchard Road offers 4. Cuisine over two kilometres of luxury brands, local labels and trendy Taste your way around Singapore and Malaysia. From Laksa high-street fashion. Shopaholics will love the extensive and Chilli crab to Nasi Goreng and Rendang, the delicious range of malls in Malaysia’s capital, Kuala Lumpur. flavours will leave you wanting more. Whether you choose to 9. Langkawi dine in luxury or enjoy street fare with the locals, there is a Laze away your days throughout the 99 Langkawi Islands. cuisine for every taste. (see pages 13, 35 and 41 for details) 3 Little India, Singapore Find the perfect spot under a swaying coconut palm and swim in the sapphire waters of the Andaman Sea. The archipelago is also home to picturesque rice paddies, jungle-covered hills and unique rock formations. (see page 46 for details) 10. Borneo Borneo is home to stunning beaches, unique wildlife and incredible conservation parks. In Sabah, climb Mount Kinabalu, meet orangutans and enjoy the beaches while in Sarawak visit ethnic minority villages. (see pages 52, 53 and 56 for details) 4 Penang, Malaysia 5 Petronas Twin Towers, Kuala Lumpur 8 Our Local Secrets
For the best shopping in Singapore… Head to Mustafa Centre which offers a huge variety of products at cheap prices and is the only 24 hour shopping centre in Singapore.
Food lovers will enjoy… Chinatown Food Street, an open-air eating spot and home to food stalls which serve mouth- 7 Sentosa Island watering traditional Chinese and local dishes.
Take the family to… Jacob Ballas Children’s Garden located in the Singapore Botanic Gardens. The children will love climbing on the suspension bridges, exploring the tree houses and making their way through the hedge maze. Just remember adults must be accompanied by children!
For the best rooftop bar in Singapore… Make you way to Loof Bar at the top of Oden Towers to sip on cocktails and see dazzling views of the city skyline.
For a glimpse into Penang’s art scene… 6 Brunei 8 Chinatown, Singapore Wander the streets of Georgetown and discover the unique artworks which represent life in the city. From painted portraits to wrought-iron caricatures, the streets are adorned with art.
Music lovers will enjoy… The Rainforest Music Festival in Kuching. Held at the Sarawak Cultural Village each year, enjoy listening to bands while wandering around the longhouse and tallhouse displays.
Gardeners should not miss… Seeing the world’s largest and smelliest flower, the Rafflesia Flower. Blooming for just a few days at unpredictable times in Sabah, the flower is a rare sight. 9 Langkawi, Malaysia 9 Holiday Packages HOLIDAY PACKAGES
Kuala Lumpur, Malaysia
Planning a holiday to Singapore and Malaysia is easy with our selection of great Holiday Packages. We’ve put together a range of the most popular getaways including exclusive packages created just for you. Featuring a choice of accommodation options and local experiences, these are a fantastic way to discover Singapore and Malaysia. If you’re looking for the best holiday at the best price, our package deals offer exceptional value for money!
5 Night Singapore & Sentosa Family Fun
From price based on 2 adults and 2 children 0 to 11 years on a 5 night AY PACK $ * D AG LI E package, valid 1 – 11 Apr, 20 Apr – 21 May, 26 May – 30 Jun, From S 965 O H 24 Aug – 13 Sep, 18 Sep – 21 Dec 17, 8 Jan – 5 Feb, 25 Feb – 27 Mar 18. per person quad share EXCLUSIVEL Y FOR YOU H S O E LI G Discover Singapore and Sentosa with six days of family fun. Begin your family D AY C K A PA experience in Singapore and venture into 40 hectares of jungle on a night safari. Encounter a myriad of nocturnal animals before dinner. Enjoy the thrills and spills of LEGO experiences at LEGOLAND® Malaysia where everyone in the family can become a hero. Continue the fun on Sentosa and go beyond the screen as you experience the wonders of Universal Studios Singapore™ with a one day pass. Includes: • 3 nights accommodation in a Family Connecting Room at Rendezvous Hotel Singapore • 2 nights accommodation in a Deluxe Poolview Room at Shangri-La's Rasa Sentosa Resort & Spa • Night Safari Tour with Dinner • 1 Day LEGOLAND® Malaysia Pass • 1 Day Universal Studios Singapore™ Ticket • Return private transfers from Singapore Airport Note: Family prices are based on children 0 to 11 years when using existing bedding.
BONUS: FREE late check-out until 3pm when staying at Rendezvous Hotel Singapore.
6 Night Explore Malaysia
From price based on a 6 night package, valid 1 Apr – 22 Jun, AY PACK $ * D AG LI E 2 Sep – 10 Dec 17. MYR3 Penang city tax per room per night payable direct. From S 789 O H per person twin share EXCLUSIVEL Y FOR YOU H S O E LI G Enjoy seven incredible days exploring Penang and Kuala Lumpur. With plenty of D AY C K A PA free time at each destination, discover the incredible flavours of Malaysia. Embark on a culinary discovery of Penang as you travel by trishaw through Georgetown. Visit a night food market and take the opportunity to sample some local street food (own expense). Continue on to Malaysia’s capital, Kuala Lumpur and immerse yourself in this bustling city. Take your tastebuds on a journey through the city’s neighbourhoods and discover food inspired by Malay, Chinese and Indian culture. Includes: • 4 nights accommodation in a Superior Room at PARKROYAL Penang Resort • 2 nights accommodation in a Superior Room at PARKROYAL Kuala Lumpur • Breakfast daily • Penang Scenic Night Tour with Dinner • Kuala Lumpur Food Experience Tour • Return coach transfers from Penang Airport • Return coach transfers from Kuala Lumpur Airport
BONUS: FREE late check-out until 4pm when staying at PARKROYAL Penang Resort. 20% discount on à la carte Spa Treats at St Gregory Spa and à la carte Food at Chatz Brasserie and Si Chuan Dou Hua when staying at PARKROYAL Kuala Lumpur.
* The prices in this brochure are intended as a guide only. Prices are in New Zealand Dollars and are per person per package twin share, unless otherwise specified. 10 Please refer to page 4 for an explanation of “From” prices and ask your travel agent for our best price. Singapore SINGAPORE Our Favourites
Experience the stunning Gardens by the Bay, spectacular day or night
Visit Singapore Zoo
Discover the many shopping malls along Orchard Road
Sample delicious cuisine at one of the many food stalls
Explore the diverse neighbourhoods of Chinatown and Little India
Transfers As one of the world’s major commercial hubs, Singapore is a bustling destination that offers an intoxicating blend of Chinese, Malay, Indian and other cultural strands including Arab and Eurasian From Changi Airport to Singapore (20km): making Singapore one of the most culturally diverse cities in Asia. By coach One Way: $32 per adult, $15 per child (2-11 years). Indulge in the culinary delights of Singapore with a range of cuisine from local to international, By coach Return: $79 per adult, $39 per child which can be experienced from local hawker food stalls or fine dining restaurants. (2-11 years). By private vehicle One Way: $81 per vehicle^. Singapore is a shopper’s paradise with its abundant malls, suburban town centres and old- Includes: fashioned shop houses. Stroll along Orchard Road, Marina Square and Marina Bay Sands for a • Meet and greet service myriad of retail centres. Explore some of trendy markets situated at the ethnic neighbourhoods, • Porterage: One piece of standard size luggage and such as Chinatown, Little India and the Arabic Quarter. one piece of hand carry luggage per person. • Customer care service • Goods and services taxes Discover the many parks and gardens dotted throughout Singapore. The stunning Gardens by • Book the return seat-in-coach transfer option and the Bay is not to be missed with its breathtaking waterfront views, the massive ‘Supertrees’ receive SGD33 credit per adult and SGD18 credit per child for any Tour East Singapore sightseeing vertical gardens and the world’s tallest indoor waterfall. Visit Singapore Zoo to see animals tour. (conditions apply) roaming freely in their natural habitat. Get up close with incredible creatures such as tigers, Operator: Tour East Singapore pygmy hippos and the first polar bear born in the tropics. Discover the Primate Kingdom and the Note: ^Price based on 2 adults. Reptile Garden.
S NEWTON E 33 ENS R S E ENS R CIRCUS 43 850m 19 E EN EA A E LITTLE INDIA
ORANGE GRO E R A ENAG R S NGEI R 39 9 ROA SE EGIE A AN ESAR 45 N RO OR ANA R I ORIA S OP IR R