致: 所有 BSP 客运代理人

日期: 2020 年 5 月 12 日

主题: 关于 MIAT Mongolian 的市场通知

尊敬的代理人，

请参考以下来自 MIAT Mongolian Airlines 的通知。

作为对客户的服务，并应航空公司的具体要求，IATA 可通过 ASD 向其指定的代理人提供该航空公司 的市场通知。

此通知绝不代表或反映 IATA 的意见或政策。

此通知中包含的信息由航空公司提供，并由其负责，仅用于指定的 ASD 用户的访问、使用和受益。

IATA 对此通知中包含的虚假陈述、内容的准确性、此通知中信息的使用或依据以及未收到此通知的 ASD 用户访问此通知不承担任何责任。

有关此通知的任何问题或投诉请直接提交给相关航空公司。

顺致敬意！

国际航空运输协会（加拿大）北京办事处

International Air Transport Association, 3F, Digital Harbor, No. 1, Wangjing North Road, Chaoyang District, China 100102

To: All BSP participant Agents

Date: May 12, 2020

Subject: Communication from MIAT Mongolian Airlines

Dear Agent,

Please find below communication from MIAT Mongolian Airlines.

As a service to its customers and at an 's specific request, IATA may make available, via BSPlink, communications from that airline to its appointed agents.

Such communications in no way represent or reflect the opinions or policies of IATA.

The information contained in these communications is provided by and remains the responsibility of the specific airline named in the communication and is intended only for the access, use and benefit of certain designated BSPlink users.

IATA accepts no liability for any misrepresentation contained in such material; for the accuracy of the content; for any use of, or reliance on, the information contained in such material; and/or for the access of such materials by BSPlink users to whom such material is not directed.

Any problems or complaints concerning such material must be referred directly to the named airline on whose behalf such material has been made available.

Best regards,

International Air Transport Association (IATA)

International Air Transport Association, 3F, China Digital Harbor, No. 1, Wangjing North Road, Chaoyang District, Beijing China 100102 V;HIAT MIAT MONGOLIAN AIRLINES 17120 Buyanl Ukhaa 45, Khan-Uul duureg, , Tel: (976)-70049973, Fax: 7004991 9, 7 0049877, Sita: UNLDDOM, UNLTTOM, http:/iwww.miat.com

Date Ref.

To whom it may concern '

In relation to recent "COVID-19" outbreak we have temporarily suspended our scheduled flights until the end of May. please refer to the attached "special Ticketing instruction due to Coronavirus outbreak" for further instruction on how to accommodate customers whose flights are affected.

In a case the flight suspension continues beyond the end of May, we willfollow up with an updated instruction in a timely manner.

Thank you for your understanding.

C:\Users\orlomjav.kh\DesktopU020\A4\A4 TOOT 2020.04.07 docx.docx

001 /,p t TMIAT

Announcement

4n of May,2O2O

As per Govemment of Mongolia's insiruction, in order to ]ialt the spread of the novel mronavirus, MIAT Mongolian Airlines has resolved to take the following steps: 1. MIAT Mongolian Airlines to temporarily cancel all its flights on Ulaanbaatar-Beijing- Ulaanbaatrar and Ulaanbaatar--Ulaanbaatar routes from 3d of February to 31s of May, both days inclusive. 2. MIAT Mongolian Airlines to temporarily cancel all its fights on Ulaanbaatar-lncheon- Ulaanbaatar and Ulaanbaatar-Busan-Ulaanbaatiar routes from 25e of February to 31st of May, both days inclusive. 3. MIAT Mongolian Airlines to temporarily cancel all its flights on Ulaanbaatar-Tokyo- Ulaanbaatrar route from 28h of February to 31st of May, both days inclusive. 4. MIAT Mongolian Airlines to temporarily cancel all its flights on Ulaanbaatar-Berlin- Ulaanbaatar and Ulaanbaatrar--Ulaanbaatar routes from 1lh of March to 31$ of May, both dala inclusive. 5. To accommodate customels whce flights arc affected by the suspension, please follow the attached N117'SpecialTicketing guidance due to Coronavirus outbreaK dated on 4tr of May, 2020.

English announ@ment shall prevail. FLIGHT OPERATIONS CONTROL EMIAT AND ENGINEERING DEPARTMENT 7 iliiniA'BL'NE.

I Date 29 Apr,2020 dY Ulaanbaatar t 'A-aa) I

FLIGHT IRREGULARITY NOTICE -i

To: Whom it may concern,

In response to the Coronavirus situation, MIAT Mongolian Airlines has cancelled some of the scheduled flights below:

The cancelled hts are as follows:

Flight number Flight routes Date of flights

U laan baatar-Moscow-Berl i n-Moscow- oM135/OM136 03 May 2020 31 May 2020 Ulaanbaatar -

oM501/OM502 Ulaanbaatar-Narita-Ulaanbaatar 01 May 2020 -31May 2020

oM301ioM302 U laanbaatar-l ncheon-U laanbaatar 01 May 2020 -31 May 2020 oM307/0M308

oM311tOM312 U laanbaatar-Busan-Ulaanbaatar 03 May 2020 -31May 2020

oM223lOM224 U laanbaatar-Beijing-U laanbaatar 01 May 2020 -31May 2020 oM227lOM228

oM235/OM236 U laan baata r-G u a n gzh ou-Ynaax6 aar ap 03 May 2020 -31May 2020

oM297/OM298 Ulaanbaatar-Hong Kong-Ulaanbaatar 01 May 2020 May 2020 oM2971tOM2972 -31

Thank you for your kind attention.

Sincerely yours,

Gantulga E. Head of FOCED

MIAT Building, Buyant Ukhaa-4S, Ulaanbaatar 17120, Mongolia Tel: 976-1 1-284077, 70049972 Fax: 976-70049952 SITA: ULNFOOME-mail:[email protected] and [email protected] site: http://www.miat.com Attachment to the Al'll4. dated on special ricketing instruction due to coronavirus outbreak For travel date between 21stof Janua ry,2020 and 31stof May, 2020. For oM tickets (all destination), MIAT code share marketed tickets and MIAT SpA tickets issued on/before lstof May, 2020. i 1. Cancellation and Refund - Waiver on cancellation and refund charge. - For all OM purchased tickets to be refun'ded betwee n 21th of February & 31st qf May 2020. - Waiver code: 1N2003 - OSI MCSSAgC: OSI OM IRR CANCEL/OM FLTIOIOIDDMM2O tOr VAIid PNR. Remarks 2. *J""ff;7f;$r1lifft: section: waiver code "rN2003", reasJ. i"i*ri"" ,ryrr+ - New travel date must be on/before 31sr of Decemb er,202L There will be no charge for ReboouReissue. waiver code: rN2003 - osl message: osl oM IRR cANcEL/oM ittzozotoDMM2o for vatid pNR. 2'1For all MIAT operating and marketing flights, reservation and ticketing offer passenger agents shall first the to change travel oat6, explaining if the passenger now and purchase decides to refund the ticket later he or she would [ave to'piv r,ig-h"r price currency fluctuations because of and availability of lower booking class, g,It the passenger pay refund shall charge for routes other than above exempted routes."nl 2'2For all MIAT operating affected flights, ticrei expiry date will be extended to 31st December' 20?.1 and the passenger of is entifled to change flight date within 31stof December,202l at no additional reiJsuing char!", tor avoidance Jf double, the passenger shall pay fare difference. lf passenger haJa proirotional or discounted ticket, the be rebooked to "U" ticket will booking class on the new travel date at no additional Exception: charge. For the route ULN-TYO vv, ticrei expiry date will December' be extended to 31sr of 20?.1 and the passenger is entiiled to change December, flight date within 31stof 2021 at no additional rejlsuing charge regardless 2'3ln of ticket issue date. the case of passenger ticket for MIAT r"rrr"liig codeshare fare, flight or ticket with MIAT spA if the cooperating airline does not have seit available passenger's foinew booking class for the ^ original fare, the passenger shall cover fare difference. 2'4 Please handle any problem that may irise from new flight date and fare not meeting current fare rules and sales date, and if newbooking clais or rire is not avaitaute in flights on case by case MIAT operating basis, n"..".mry, contact MIAT marketing department ([email protected]) at your .if ^ - earriest convenilncl. 2'Sln a case of rerouting, please choose available fare closest to the passenger,s and calculate fare original fare difference and tax difference accordingly and the passenger the fare shall cover difference. In this case, reissuing .r,"rg" L waived. 2'6 Reservation & ticketing agents shall use-torr" .6d" "lN20M1uLNR2020,, for 2.7Travel agents new ticket. shall use code "1N2003,'to waive the reissuing charge. 2'8For any ticket Refund, regardless of the sales channel including card payments, transfer, and bank cash payments shail be refunded within 3-6 months. 2'9For any complain in relation to ticket refund or rebooking,""'v' r'vsvvplease vv"tqcontact to MIAT quality and Standards department. service ___o0o___

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