f PLEASE KEEP THIS DOCUMENT FOR EASY REFERENCE It is your Summary Plan Description (SPD) of benefits under the World Bank Medical Insurance Plan. Printed versions are published every three years. Changes and updates may occur at anytime and will be posted only on the internal website for Staff (type MIP on the Intranet url to link to the Summary) and on the external website for Retirees and Families, (www.worldbank.org/humanresources). How can you find the information you need about your medical, prescription, or dental benefits? There are three ways to find the information you need. 1. Look at the Table of Contents for the Section descriptions. The page where the Section begins is listed. 2. Review the Topics Index in the back of this Summary. This list is alphabetical and includes the page number for the Topic. 3. If you do not find the Topic you are interested in, contact the appropriate Insurance Administrator below to discuss your concern. z Aetna Global Benefits z Toll Free Phon e 800-723-8897 z Direct Phone 202-473-8666 z Collect Calls 813-775-0190 z Email
[email protected] z Fax 800-475-8751 z CVS/caremark for US in-network prescription drug purchases z Toll Free Phone 844-641-0412 z Cigna International Health Services z Toll Free Phone Within US 1-866-669-7930 Within Canada 1-855-551-1714 Direct Phone +32 (3) 217-5798 z Email
[email protected] z Fax +32 (3) 663-2857 z Website www.cigna.com HR Operations – MSN G2-202 (202) 473-2222 The World Bank Group Washington, DC 20433 USA, Fax (202) 522-2150
[email protected].