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I 0 3 5 3 IMPORTANT C cn CD.. This booklet contains important information about the vehicle's warranty coverage. It also explains U P, Owner Assistance Information '<: and GM's Participationin an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it availableto a Catera dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information. Ix

1 I Protection r-1Plan I ' Have you purchased the Genuine GM Protection Plan? The GM Protection Plan maybe purchased within specific timdmileage limitations. See the information request form on page 31 of this booklet.Remember, if the service contract you are considering to purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan €iom .

0 1997 Cadillac Motor Car Division, General Motors Corporation.All rights reserved. GENERAL MOTORS, GM, CADILLAC, and the CADILLACand CATERA emblems are registered trademarksof General Motors Corporation. Part No. 10407696 A 1998 Catera Warranty and Owner Assistance Information

An Important Message to Catera Owners ...... 4 WarrantyCoverageataGlance ...... 5 New Vehicle Limited Warranty WhatIsCovered ...... 6 WhatIsNotCovered ...... 8 Things You Should Know About the New Vehicle Limited Warranty ...... 11 Emission Control Systems Warranties 1. Federal Emission Control Systems ...... 15 2 . California Emission Control Warranty ...... 16 3 . EmissionWarranty Parts List ...... 18 4 . Things You Should Know About The Emission Control Systems Warranties ...... 22 Owner Assistance CustomerSatisfaction Procedure ...... 25 Assistance for Text Telephone (TTY) Users ...... 26 RoadsideAssistance ...... 26 GoldKey Courtesy Transportation ...... 26 State Warranty Enforcement Laws ...... 26 Special Policy Adjustment Programs ...... 26 CustomerAssistance Offices ...... 27 GMOfficesOverseas ...... 27 GM Participation in an Alternative Dispute Resolution Program...... 28 GMProtectionPlan ...... 31 .

P An Important Message to Catera Owners.. . Cadillac’s Commitmentto You Receipts should be retained in the glove box literature We are committed to assure your satisfaction with your portfolio. Also, a “Maintenance Record” is provided in new Catera. the Maintenance booklet.All required maintenance items and the intervals at which eachis to be performed Your Cadillac Catera dealeralso wants you to be are listed init as wellas an area to apply the validation completely satisfied and invites you to return allfor your stamp and the date, mileage and dealer which performed service needs both during and after the warranty period.the service. Vehicle Operation and Care Owner Assistance Considering the investment you have made in your Catera, weknow you will want to operate and maintain Your Cadillac Catera dealeris best equippedto provide all it properly. We urge you to follow the maintenance your service needs.In the event you have any questions or instructions contained in your Owner’s Manual and concerns, talk to a member of dealer management.If you Maintenance booklet. still need assistance, followthe additional procedure If you have questions on howto keep your Caterain outlined in “Owner Assistance” on page25 of this booklet. good working condition, see your Cadillac Catera dealer, GM Participation in an Alternative Dispute the place many Catera customers choose to have their maintenance work done. You can rely on your Cadillac Resolution Program Catera dealer to use the proper parts and repair practices.On page 28 of this booklet, you will also find Maintenance Records information on the voluntary, non-binding Alternative Dispute ResolutionProgram in whichGM participates. Retain receipts covering performance of regular maintenance. Receipts can be very important if a We thank you for choosing a Cadillac Catera. question arises asto whether a malfunction is caused by lack of maintenance or a defectin material or workmanship. Cadillac Motor Car Division 4 Warranty Coverage at a Glance

The 1998 warranty coverages are summarized below. Please read pages6 through 24 for complete details.

NewVehicle Limited Warranty I Emission Control Systems Warranties I 2YRSl 3YRSl 4yRsl 7YRSl8yRsl Coverage 24,000 MI 36,000 MI 50,000 MI 70,000 MI 80,000 MI I I I I Federal Bumper-to-Bumper I I I I (includes tires)

Sheet Metal 0 Catalytic Corrosion Converters & Powertrain Control Module IIII California Defect & Performance

0 Specified Components L J

Defects in material or workmanship continue to , ". , , " Yl_ __>_.., .~' be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage.

5 1998 General Motors Corporation New Vehicle Limited Warranty

General Motors Corporation will provide for repairs to the vehicle during the warrantyin accordanceperiod with the following tern, conditions and limitations. What Is Covered Warranty Applies Warranty Period This warranty is forGM vehicles The Warranty Period for all coverages registered in the United States and begins on the date the vehicle is first normally operated in the United delivered or put in use and ends at the States or Canada, and is provided to I I expiration of the coverage period. the original and any subsequent owners of the vehicle during the Bumper-to-Bumper Coverage Warranty Period. The complete vehicleis covered for 4 years or 50,000 miles, whichever Repairs Covered comes first, except for other coverages The warranty covers repairs to correct listed here under 'What Is Covered" any vehicle defect related to materials and those item listed under 'What Is or workmanship occurring during the Not Covered" on pages8,9 and 10. Warranty Period. Needed repairs will be performed using new or remanufactured parts.

6 1 Sheet Mew Coverage Sheet metal panels'are covered ag,ainstcomsbn and.rust-through as follows: Corrosion: Body sheet metal panelsare covered against rust for 4 years or 50,000 miles, whichever comes .fir&.

. NOTE: Cosmetic or surface corrosion (resulting fkom stone &ips or scratches in the paint, for-example)is not No Charge included in sheet metal covezage. Warranty repairs, including towing, parts and labor, will be made at No Charge. What Is Not Covered Tire Damageor Wear Damage Due to Accident, Misuse, Normal tire wear or wear-out is not or Alteration covered. Road hazard damage such Damage caused as the result of anyof A as punctures, cuts, snags, and breaks the following: is not covered: resulting from pothole impact, curb impact, or from other objects is not covered. Also, 0 collision, fire, theft, freezing, vandalism, riot, damage from improper inflation, spinning (as when explosion, or objects striking the vehicle; stuck in mud or snow), tire chains, racing, improper misuse of the vehicle such as driving over curbs, mounting or dismounting, misuse, negligence, overloading, racing, or other competition. Proper alteration, vandalism, or misapplication is not covered. vehicle use is discussed in the Owner's Manual and Maintenance booklet; 0 alteration or modification to the vehicle including the body, chassis or components after final assembly by GM. In addition, coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. NOTE: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or totaled. Damage or Corrosion Due to Maintenance Environment, Chemical Weatments All vehicles require periodic or Aftermarket Products maintenance. Maintenance services, Damage caused by airborne fallout such as those detailed in the Owner’s (chemicals, tree sap, etc.), stones, Manual or Maintenance publications hail, earthquake, water or flood, windstorm, lightning, are the owner’s expense.Vehicle lubrication, cleaning, the application of chemicals or sealants subsequent or polishing, as well as items requiring replacement or to manufacture, etc., is not covered. See page12 for repair as a resultof vehicle use, wear, or exposure are details regarding Chemical Paint Spotting. not covered. Items such as: filters Damage Due to Insufficient or Improper Maintenance brake pads and linings Damage causedby failure to follow clutch linings the recommended Maintenance limited slip rear axle service Schedule intervals and/or failure to use are coveredonly when replacement or repair is the or maintain fluids, fuel, lubricants, or result of a defect in material or workmanship. refrigerants recommended in the Owner’s Manual and Maintenance Failure or damageof one component due to vehicle booklet is not covered. use, wear, exposure or lack of maintenance of another component is not covered.

9 Extra Expenses Other Terms: This warranty givesyou specific Economic loss or extra expense is not covered. legal rights and you may also have other rights which vary from state to state.

Examples include: General Motors does not authorizeany person to Loss of vehicle use create forit any other obligation or liabilityin 0 Inconvenience connection with these vehicles. Anyimplied Storage warranty of merchantability or fitness for a 0 Payment for loss of time or pay particular purpose applicable to thisvehicle is limited in duration to the durationof this Vehicle rental expense written warranty. Performanceof repairs and Lodging, meals, or other travel costs needed adjustments is the exclusive remedy State or local taxes required on warranty repairs under this written warrantyor any implied warranty. General Motors shall notbe liable for *While extra expenses are not covered byNew the Vehicle Limited Warranty, Cadillac does provide incidental or consequential damages (such as, many additional customer benefitssuch as Cadillac but notlimited to, lost wages or vehicle rental Owner Privileges. See your Owner's Manual and expenses) resulting from breachof this written Maintenance booklet. warranty orany implied warranty.* * Some states do notallow limitations on how long an implied warranty will lastor the exclusionor limitation of incidental or consequential damages,so the above limitations or exclusions may not applyto you.

10 Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs - Component Exchanges Tire Service In the interestof customer satisfaction, General Motors Any authorized Cadillac Cateraor tire dealer foryour may offer exchange service on some vehicle components. brand of tires can assist you with tire service.If, after This service is intended to reduce the amountof time contacting oneof these dealers, you need fb-ther your vehicle is not available for use due to repairs. assistance or you have questions, please contact Components used in exchange are Service Replacement Cadillac’s Customer Assistance Center. The toll-free Parts which may be new, remanufactured, reconditioned, telephone numbers are listedon page 27. or repaired, depending on the component involved. After-Manufacture “Rustproofing” All exchange components used meetGM standards and are warranted the same as new components. Examples Your vehicle was designed and built to resist corrosion. of the typesof components that might be serviced this in Application of additional rust-inhibiting materials is fashion include: engine and assemblies, neither necessary nor required under the Sheet Metal instrument cluster assemblies, radios, compact disc Coverage. GM makes no recommendation concerning players, tape players, batteries, and powertrain control the usefulness or valueof such products. modules. Application of after-manufacture rustproofing products may create an environment which reduces the corrosion Warranty Repairs- Recycled Materials resistance built into your vehicle. Repairs to correct Environmental Protection Agency(EPA) guidelines and damage causedby such applications are not covered GM support the capture, purification,and reuse of under yourGM New Vehicle Limited Warranty. automotive air conditioning refrigerant gases.As a result, any repairs GM may make to your vehicle may involve the installationof purified reclaimed refrigerant.

11 Paint, Trim and Appearance Items Warranty Coverage - Extensions Defects in paint, trim, upholstery or other appearance Time Extensions:The New Vehicle Limited Warranty items are normally corrected during new vehicle will be extended one day for each day beyond the first preparation. If you fmd any paint or appearance concerns, 24 hour period in whichyour vehicle is at an authorized advise your dealeras soon as possible. Your Owner’s dealer facility for warranty service.You may be asked to Manual and Maintenance booklet has instructions show the repair ordersto verify the periodof time the regarding the care of paint,trim, upholstery, glass, and warranty is to be extended. Your extension rights may other appearance items. vary depending on state law. Chemical Paint Spotting Mileage Extensions:Prior to delivery, some mileageis put on your vehicle during testing at the assembly plant, Some weather and atmospheric conditions can create a during shipping and while at the dealer facility. The chemical fallout. Airborne pollutants can fall upon and dealer records this mileage on the first pageof this attack painted surfaces on your vehicle.This damage can warranty booklet at delivery. For eligible vehicles, this take two forms: blotchy, ringlet-shaped discolorations, and mileage will be added to the mileage limits of the small irregular dark spots etched into the paint surface. warranty ensuring that you receive full benefitof the Although no defectin the factory applied paint causes coverage. Mileage extension eligibility: this, Cadillac will repair, at no chargeto the owner, the 0 Applies only to new vehicles held exclusively painted surfacesof new vehicles damaged by thisfallout in new vehicle inventory. condition within 12 months or 12,000 milesof purchase, whichever comes first. a Does not apply to used vehicles,GM owned vehicles, dealer owned used vehicles, or dealer demonstrator vehicles. 0 Does not apply to vehicles with more than 1,000 miles on the odometer even though the vehicle may not have been “registered” for license plates. 12 Warranty Service - United States your dealer witha statement of circumstances, the and Canada original repair order, proof of ownership, and any “paid” receipt indicating the work performed and parts replaced. For your records, the servicing dealer should provide a Please note that repairs made necessary by the use of copy of the Warranty Repair Order listingall warranty improper or dlrty fuels and lubricants are not covered repairs performed. While any Cadillac Catera dealer under the warranty. See your Owner’s Manual and will perform warranty service, we recommend that Maintenance booklet for additional information on fuel you return to the Cadillac Catera dealer that sold you requirements when operating in foreign countries. your vehicle becauseof their continued and personal interest in you.If you are traveling or have changed Original Equipment Alterations your residence, visit any Cadillac Catera dealer in the This warranty does not cover any damage or failure United States or Canada for warranty service. resulting from modification or alteration to the vehicle’s Touring Owner Service- Foreign Countries original equipment as manufactured or assembled by General Motors. Examples of the types of alterations If you are touringin a foreign country and repairs are that would not be covered include, installation or use of needed, itis suggested you take your vehicle toa General any non-GM part, accessory, materials, or the cutting, Motors dealer facility, preferably one which sells and welding, or disconnectingof the vehicle’s original services . Once you return to the United States, equipment parts and components. for reimbursement consideration, you should provide

13 Recreation Vehicle and Special Pre-Delivery Service Body or Equipment Alterations Defects in the mechanical, electrical, sheet metal, paint, Installations, or alterations to the original equipment trim, and other componentsof your vehicle may occur vehicle (or chassis) as manufactured and assembled at the factory or whileit is being transported to the by General Motors,are not covered by this warranty. dealer facility. Normally, any defects occurring during The special body company (assembler) or equipment assembly are detected and corrected at the factory installer is solely responsible for warranties on the during the inspection process. In addition, dealers are body or equipment and any alterations to of any the obligated to inspect each vehicle before delivery. They parts, components, systems or assemblies installed repair any uncorrected factory defects and any transit by GM. Examples include, but are not limited to, damage detected before the vehicleis delivered to you. special body installation (such as recreational vehicles), Any defects still present at the time the vehicle is the installationof a non-GM part, cutting, welding delivered to you are covered by the warranty.If you or the disconnectingof original equipment vehicle find any such defects when you take delivery, please or chassis parts and components, extensionof advise your dealer without delay. For further details , suspension and driveline modifications concerning any repairs which the dealer may have made and axle additions. prior to your taking deliveryof your vehicle, please ask your dealer. Production Changes General Motors Corporation andGM dealers reserve the rightto make changesin vehicles builtandor sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.

14 1998 Emission Control Systems Warranties

If a catalytic converter or vehicle (powertrain) control This section outlines the emission warranties that module is found to be defective under eitherof these General Motors provides for your vehicle in warranties, those parts are warranted for8 years or accordance with theU.S. Federal CleanAir Act. 80,000 miles, whichever comes first. Defects in material or workmanshipin GM emission partsmay also be covered under the New Emission Defect Warranty Vehicle Limited Warranty Bumper-to-Bumper General Motors Corporation warrants to the owner that coverage. Theremay be additional coverage on the vehicle: GM diesel engine vehicles. In any case, the 0 was designed, equipped, and builtso as to conform at warranty with the broadest coverage applies. the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA), and What Is Covered 0 is free from defects in materials and workmanship which cause the vehicle failto to conform with those The parts covered under the emission warranty are regulations during the emission warranty period. listed under Emission Warranty Parts List on pages 18 through 21. Emission related defectsin the genuine GM parts listed under Emission Parts Covered, including related diagnostic 1. Federal Emission Control Systems costs, parts and labor are covered this by warranty. Both the Emission Defect Warranty and the Emission Performance Warranty described below begin on the date the vehicle fistis delivered or put into use and continues for a periodof 2 years or24,000 miles, whichever comesfist.

15 This warranty applies if your vehicle meets both of the following requirements: Your vehicle is registered in C,aIiforniaor other states adopting California emis-don and warranty regulations *; is certified for sale in California as indicatedon the vehicle’s emission control^ information label. * Currently Connecticut, Massachusettsand New Yo&.

16 Your Rights and Obligations (For Vehicles Subject to General Motors Warranty Coverage: California Exhaust Emission Standards) For 3 years or 50,000 miles, whichever comesfirst: The CaliforniaAir Resources Board and General Motors If your vehicle failsa Smog Check inspection, are pleased to explain the emission control system GM will make all necessary repairs and adjustments warranty on your1998 vehicle. In California,new to ensure that your vehicle passes the inspection. motor vehicles must be designed, equipped, and built This is your vehicle emission control system to meet the states’ stringent anti-smog standards. GM Performance Warranty. must warrant your vehicle’s emission control system for the periodsof time and mileage listed provided there If any emission related part on your vehicle is has been no abuse, neglect, or improper maintenanceof defective, GM will repair or replaceit. This is your your vehicle.Your vehicle’s emission control system short-term emission Defects Warranty. may include parts such as the fuel injection system, For 7 years or 70,000 miles, whichever comes first: ignition system, catalytic converter, and engine computer. Also included are hoses, belts, connectors, If an emission related part listedin your vehicle and other emission related assemblies. warranty booklet specially noted with coverage for 7 years or 70,000 miles is defective,GM will repair Where a warrantable condition exists,GM will repair or replace it. This is your long-term emission control your vehicle at no cost to you includmg diagnosis, system Defects Warranty. parts and labor. Any authorized Cadillac Catera dealerwill, as necessary under these warranties, replace, repair, or adjust to General Motors specifications any genuineGM parts that affect emissions. The applicable warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle isfust placed in service as a demonstrator or company vehicle prior to sale at retail, on the date the vehicle is placed in such service. What Is Not Covered The Emission Control Systems Warranties obligations do not apply to conditions resulting from tampering, abuse, neglect, or improper maintenance; or any other item listed under “WhatIs Not Covered” in the New Vehicle Limited Warranty on pages8,9 and 10. The “Other Terms” presentedin the New Vehicle Limited Warranty also apply to the emission related warranties. 3. Emission Warranty Parts List The parts thatmay affect your vehicle’s emissions are on the following pages. These emission parts are covered under emission warranties as follows: Federal coverage- 2 years/24,000 miles, whichever comes first. (GM extends this coverage through the New Vehicle Limited Warranty period) California coverage- 3 years/50,000 miles, whichever comesfirst. NOTE: Certain partsmay be covered beyond these warranties if shown with asterisk(s) as follows:

0 (*) 7 years/70,000 miles, whichever comesfirst, California emission coverage. (**) 8 years/80,000 miles, whichever comesfirst, Federal emission coverage. Powertrain Control System Barometric Pressure Sensor Manual TransmissionSkip Shift Solenoid Brake Switch Mass Air Flow Sensor* Camshaft Position Sensor Oxygen Sensors Coolant Fan Control Relay ParkNeutral Position Switch Coolant Level Sensor Powertrain Control Module (PCM)** Crankshaft Position Sensor Programmable Read Only Memory (PROM) Data Link Connector Throttle Position SensodSwitch Electric Throttle Control (ETC) Motor Torque Converter Clutch SolenoidEwitches Engine Coolant Temp. Sensor Torque Converter Clutch SolenoidValve Fast Idle Solenoid Transmission Shift Solenoids Four Wheel Drive Low Switch Transmission Speed Sensors Ignition Switch Transmission Fluid Pressure Switch Intake Air Temperature Sensor Transmission Fluid Temperature Sensor Malfunction Indicator Lamp Transmission Line Pressure Control Solenoid Manifold Absolute Pressure Sensor Vehicle Control Module (VCM)** Manual Transmission Clutch Vehicle Speed Sensor Switch (60" V6 only)

Fuel Management System Altitude Fuel Limiter (Diesels) Fuel Pressure Regulator Diesel Fuel Injection Pump Fuel Rail Assembly* Diesel Fuel Inj. Pump Timing Adj. Diesel Glow Plugs Fuel Injectors

19 Air Management System Air Cleaner Idle Air Control Valve Air Cleaner Diaphragm Motor Idle Speed Control Motor Air Cleaner Resonator Intake Manifold* Air Cleaner Temp. Compensator Valve Intake Manifold Tuning Valve Air Intake Ducts Intake Manifold Tuning Valve Relay Charge Air Control Actuator Supercharger Assembly* Charge Air Control Solenoid Valve Throttle Body Assembly* Charge Air Control Valve Throttle Body Heater Charge Air Cooler Throttle Closing Dashpot Charge Air Cooler Fan Turbocharger* Charge Air Heat Stove Turbocharger Oil Separator Charge Air System

Ignition System Distributor* Ignition Control Module* Distributor Cap Ignition Timing Adjustment Distributor PickUp Coil Knock Sensor System Distributor Rotor Spark Plug Wires Ignition Coil Spark Plugs

Catalytic Converter System Catalytic Converter* ** Exhaust pipes and/or Mufflers (when located Exhaust Manifold* between converter and exhaust manifold)

' Positive Crankcase Ventilation System DieselCrankcase Depression Regulator Valve PCV OilSeparator Cap PCV Valve PCV Oil Filler Cap PCV Filter 20 Exhaust Gas Recirculation System Diesel EGRVacuum Pump EGR Valve and Exhaust Press. Regulator Solenoid EGR Control Valves Valve (diesels only) EGR Passages EGR Valve Relay EGR Temperature Sensor Exhaust Backpressure Transducer EGR Thermal Vacuum Valve Exhaust Pressure RegulatorValve and EGR Valve Actuator (diesels only)

Secondary Air Injection System Air Pump Pump Belt Bypass Valve Switching Valves Check Valves Vacuum Delay Valve Injection CheckValve

~~~ Evaporative Emission Control System (Gasoline Engines) Canister Fuel Filler Cap Canister ControlValve Fuel Tank Filler Pipe (with restrictor) Canister Vent Solenoid Fuel Tank Pressure ControlValve Canister Purge SolenoidValve Fuel Tanks* Canister Purge ThermalVacuum Valve Fuel Tank Vacuum Sensor Fuel Feed and Return Pipes and Hoses Purge Line Vacuum Switch

Miscellaneous Items Used in Above Systems Actuators Ducts Hoses Pipes Sensors Tubes Belts Fittings Housings Pulleys Springs Valves Clamps Gaskets Clamps Mounting Relays Switches Wiring Connectors Grommets Hardware Sealing Devices * 7 years/70,000 miles, whichever comes first, California emission coverage. ** 8 years/80,000 miles, whichever comes first, Federal emission coverage. 21 Parts specified in your maintenance schedule as 4. Things You Should Know About the requiring scheduled replacement are covered up to their Emission Control Systems Warranties first replacement interval or the applicable emission warranty coverage period, whichever comesfiist. If Replacement Parts failure of one of these parts results in failureof another The emission control systems of your vehicle were part, both will be covered under the Emission Control designed, built, and testedusing genuine GM parts* and System warranties. the vehicle is certified as being in conformity with If equipped, items marked with an asterisk are covered applicable federal and California emission requirements. by the California long-term emission control system Accordingly, it is recommended that any replacement Defects Warranty for 7 years/ 70,000 miles. (For parts used for maintenance or for repairthe of example, if one of these parts causes a Smog Check emission control systems be new, genuineGM parts. failure after the 3-year/50,000-mile performance The warranty obligationsare not dependent upon the warranty has expired, the part still is covered for use of any particular brandof replacement parts. The 7 years/70,000 miles.) owner may elect to use non-genuineGM parts for For detailed information concerning specific parts replacement purposes. Use of replacement parts which covered by these emission control systems warranties, are not of equivalent quality may impair the ask your dealer. effectiveness of emission control systems. If other than new, genuine GM parts are used for maintenance replacements orfor the repairof parts affecting emission control, the owner should assure himselfherself that such partsare warranted by their manufacturer to be equivalent to genuineGM parts in performance and durability. * “genuine GM parts,” when used in connection withGM vehicles means parts manufactured by or for GM, designed foruse on GM vehicles and distributed by anydivision or subsidiary of General Motors Corporation. 22 Maintenance and Repairs If, inan emergency situation, it is necessary to have repairs performedby other than a Cadillac Catera Maintenance and repairs can be performed by any dealer and you believe the repairs are covered by qualified service outlet; however, warranty repairs emission warranties, take the replaced parts and your must be performedby an authorized dealer except receipt to a Cadillac Catera dealer for reimbursement in emergency situation whena warranted part or an consideration. This appliesto both the Emission a warranty station is not reasonably available to the Defect Warranty and Emission Performance Warranty. vehicle owner. In an emergency, where an authorized dealeris not Receipts and records covering the performanceof reasonably available, repairs may be performed at any regular maintenance or emergency repairs should be available service establishment or by the owner, using retained in the event questions arise concerning any replacement part. Cadillac will consider maintenance. These receipts and records should be reimbursement for the expense incurred (including transferred to each subsequent owner. GM will not diagnosis), not to exceed the manufacturer’s suggested deny warranty coverage solely on the absenceof retail price forall warranted parts replaced and labor maintenance records. However,GM may deny a charges based on Cadillac’s recommended time warranty claimif a failure to perform scheduled allowance for the warranty repair and the geographicallymaintenance resulted in the failureof a warranty part. appropriate labor rate.A part not being available within 10 days or a repair not being completed within30 days constitutes an emergency. Retain receipts and failed parts in order to receive compensationfor warranty repairs reimbursable due to an emergency.

23 Claims Procedure The only exceptions would be if you request or agree to As with the other warranties covered in this booklet, an extension, orif a delay resultsfrom events beyond the take your vehicle to any authorized Cadillac Catera control of your dealer or GM. If you are notso notified, dealer facility to obtain service under the emission GM will provide any required repairsat no charge. warranties. This should be done as soon as possible afterIn the event a warranty matter is not handled to your failing an EPA-approved InspectiodMaintenance test or satisfaction, refer to the Customer Satisfaction a California Smog Check test, or at any time you suspectProcedure in this booklet under “Owner Assistance” a defect in a part. on page 25. Those repairs qualifying under the warranty will be For further informationor to report violations of the performed by any Cadillac Catera dealer at no charge. emission control systems warranties, you may contact Repairs whichdo not qualify will be charged to you. the Director, Field Operations and Support Division You will be notifiedas to whether or not the repair Environmental Protection Agency,401 “M’ Street, S.W., qualifies under the warranty within a reasonable time Washmgton, DC20460. (not to exceed30 days after receiptof the vehicleby the For a vehicle subject to the California Exhaust Emission dealer, or within the time period requiredby local or standards, you may contact the Stateof California Air state law). Resources Board, Mobile Source Operations Division, P.O. Box 8001, El Monte, California 9173 1-2990. Owner Assistance Customer Satisfaction Procedure We encourage you to call the toll-free number in order to give your inquiry prompt attention.Please Your satisfaction and goodwill are important to your have the following information available to give the dealer and to Cadillac. Normally, any concerns with Customer Assistance Representative: the sales transaction or the operationof your vehicle will be resolved by your dealer’s Sales or Service Your name, address, home and business Departments. Sometimes, however, despite the best telephone number intentions of all concerned, misunderstandings can Vehicle Identification Number (This is available occur. If your concern has not been resolved to your from the vehicle registration or title, or the plate satisfaction, the following steps should be taken: above the left topof the instrument panel and visible STEP ONE - Discuss your concern with a member through the windshield.) of dealer management.Normally, concerns can be 0 Dealer name and location quickly resolved at thatlevel. If the matter has already been reviewed with the Sales, Service, or Parts Vehicle’s delivery date and present mileage Manager, contact the owner of the dealer facilityor Nature of concern the General Manager. When contacting Cadillac, please remember that your STEP TWO - If after contacting a memberof dealer concern will likely be resolved at a dealer’s facility. That management, it appears your concern cannot be resolved is why we suggest you follow Step One first if you have by the dealer without further helpcontact the Cadillac a concern. Customer Assistance Center by calling 1-800-458-8006. (In Canada, contact GM of Canada Central Office in Oshawa by calling 1-800-263-3777: English, or 1-800-263-7854: French).

25 Assistance For Text Telephone (TTY) Users State Warranty Enforcement Laws To assist customers whoare deaf or hard of hearing and Laws in many states permit ownersto obtain a who use Text Telephones(TTYs), Cadillac has TTY replacement vehicle or a refundof the purchase price equipment available atits Customer Assistance Center. under certain circumstances. The provisionsof these Any TTY user can communicate with Cadillac laws vary from state to state.To the extent allowed by by dialing: state law, General Motors requires that you first provide us with written notification of any service difficulty 1-800-833-2622 in the United States 1-800-263-3830 Canada you have experiencedso that we have an opportunity in to make any needed repairs before you are eligible for TTY for Cadillac Roadside Assistanceis: the remedies provided by these laws.Your written 1-800-747-2128 in the United States notification should be sent to the Cadillac Customer Assistance Center. Please see page 27 for the address. Cadillac Roadside Assistance Cadillac is proud to offer the response, security Special Policy Adjustment Programs and convenienceof Cadillac’s 24-hour Roadside Beyond the Warranty Period Service. Please refer to your Owner’s Manual and Cadillac is proudof the protectionaorded by its Maintenance booklet for details,or consult your warranty coverages. In order to achieve maximum dealer. The Cadillac Roadside Assistance Center can customer satisfaction, there may be times when Cadillac be reached by calling 1-800-882-1112. This program is will establish a special policy adjustment program to pay not availablein herto Rico or the U.S. Virgin Islands. all or partof the costof certain repairs not covered by the warranty or to reimburse certain repair expenses you Cadillac Courtesy Transportation may have incurred. Check with your Cadillac Catera

~ During the Bumper-to-Bumper warramty coverage dealer or call the Cadillac Customer Assistance Center period, interim transportation may be available under to determine whether any special policy adjustment the Cadillac Gold Key Courtesy Transportation program is applicable to your vehicle. Program. Please consult your dealer for details.

26 When you make an inquiry, you will need to give the Canada year, model and mileageof your vehicle andyour Customer Assistance Centre, 163-005 Vehicle Identification Number(VIN). General Motorsof Canada Limited 1908 ColonelSam Drive Customer Assistance Offices Oshawa, OntarioLlH 8P7 Cadillac encourages customers to call the toll-free 1-800-263-3777 (English) number for assistance.If a U.S. customer wishes 1-800-263-7854 (French) to write to Cadillac, the letter should be addressed 1-800-263-3830(For Text Telephone devices(TTYs)) to Cadillac’s Customer Assistance Centerin Roadside Assistance: 1-800-268-6800 Pontiac, Michigan. All Overseas Locations GMODC - Customer Assistance Center United States Mail Code 169-007 Customer Assistance Center 1908 Colonel Sam Drive Cadillac Motor Car Division Oshawa, Ontario, CANADA L1H 8P7 P.O. Box 436004 Telephone: 905-644-41 12 Pontiac MI, 48343-6004 905-644-4866 Fax: 1-800-458-8006 1-800-833-2622(For Text Telephone devices (TTTys)) Caribbean Numbers Roadside Service: 1-800-882-11 12 1-800-496-9992 (English)herto Rico 1-800-496-9993 (Spanish)herto Rico Tire Manufacturer Customer Assistance 1-800-75 1-41 35 (English) Dominican Republic Goodyear 1-800-321-2136 1-800-75 1-4136 (Spanish) Dominican Republic Michelin 1-800-847-3435 1-800-496-9994U.S. Virgin Islands 1-800-389-0009 Bahamas 1-800-534-0122 Bermuda, Barbados, Antigua& B.V.I. If toll free service is not availablein the Caribbean, call herto Rico 1-787-763-1315. 27 GM Participation in an Alternative Dispute Resolution Program This program is available in all50 states and the District BBB AUTO LINE is an out-of-court program of Columbia. Canadian owners refer to your Warranty administered by the Better Business Bureau system and Owner Assistance Information booklet for to settle automotive disputes.This program is available information on the Canadian Motor Vehicle Arbitration free of charge to customers who currently ownor lease Plan (CMAP). General Motors reserves the right to a GM vehicle. change eligibility limitations and/or to discontinue its If you are not satisfied after following the Customer participation in this program. Satisfaction Procedure, you may contact BBBthe using Both Cadillac and your Catera dealer are committed the toll-free telephone number, or write them at the to making sure you are completely satisfied with your following address: new vehicle. Our experience has shown that,if a BBB AUTO Lm situation arises whereyou feel your concern has not Council of Better Business Bureaus, Inc. been adequately addressed, the Customer Satisfaction 4200 Wilson Boulevard Procedure describedon page 25 is very successful. Suite 800 There may be instances wherean impartial third party Arlington, VA 22203- 1804 can assist in arriving aat solution toa disagreement Telephone: 1-800-955-5 100 regarding vehicle repairs or interpretationof the New Vehicle Limited Warranty. To assist in resolving these To file a claim, you will be asked to provide your name disagreements, Cadillac voluntarily participates BBBin and address, your Vehicle Identification Number(VIN) AUTO LINE. and a statement of the natureof your complaint. Eligibility is limitedby vehicle age and mileage, and other factors.

28 We prefer you utilizethe Customer Satisfaction Some state laws mayrequire you to use this program Procedure before you resort to AUTO LINE, but you before filing a claim with a state-run arbitration program may contact the BBB at any time. The BBB will attempt or in the courts. For further information, contact the to resolve the complaint serving as an intermediary. If BBB at 1-800-955-5 100 or the Cadillac Customer this mediation is unsuccessful, an informal hearing will Assistance Center at 1-800-458-8006. be scheduled where eligible customers may present their case toan impartial third-party arbitrator. The arbitrator will makea decision which you may accept or reject.If you accept the decision,GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 daysfrom the time you file a claim untila decision is made.

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The Genuine GM Protection Plan Many owners seek to enhance their vehicle ownership after the expiration of the standard GM vehicle warranty by purchasing an optional service contract. That’s why I General Motors offersits own GM Protection Plan, a I service contract which provides mechanical repair I I TO: The Genuine GM Protection Plan protection, the availabilityof vehicle rental coverage, P.O. Box 7179 and towing and road service. I I North End Station The GM Protection Plan can be purchased for eligible I Detroit, Michigan48202 vehicles, even after you have taken deliveryof your new I Please send me information on The GenuineGM car or truck, subject to specifictimehileage limitations. I Protection Plan. The most popular plans can even be transferred to I subsequent owners, thereby adding to the resale value I of Owner’s Name: the vehicle. And yes, you can even cancel the plan forI Street a Address: prorata refund, less a small administrative fee. I I Apt. No.: While there are other service contracts available on theI market today, only Zip: the GM Protection State: Plan provides youI City: with an agreement directly with GENERAL MOTORS.I Vehicle Identification Number (17 Digits): The logo for the General Motors Protection Plan appearsI below. This logoon all Plan materials assures you that I ~~ this service contractis THE GENUINEGM I Date You Took Delivery From The Dealer: PROTECTION PLAN- the finest such program I available to GM vehicle owners. I Selling Dealer Firm Name: Ask your dealerfor details,Zip: or complete State: and mail the I City: form below. I I 31

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