Function Sabre Amadeus

SIGN IN/OUT HE SINE SIGN IN TO ALL WORK AREAS SI*(sign) JI*(sign) SIGN IN TO PRACTICE TRAINING SI6 JJ*(sign) CHANGE WORK AREAS ⌧B JMB DISPLAY ALL WORK AREAS *S* JD DISPLAY TERMINAL ID ‡J JD SIGN OUT OF ALL WORK AREAS SO* JO*

ENCODE/DECODE HE DAC DECODE CITY W/*MXP DAC MXP ENCODE CITY W/-CCMILAN DAN MILAN DECODE W/*IB DNA IB ENCODE AIRLINE W/-ALIBERIA DNA IBERIA DECODE HOTEL W/HL*HY DNH HY ENCODE HOTEL W/-HLHYATT DNH HYATT DECODE CAR W/CR*AL DNC AL ENCODE CAR W/-CRALAMO DNC ALAMO DECODE COUNTRY HCCC/JP DCJP ENCODE COUNTRY HCCC/JAPAN DCJAPAN AIRCRAFT STATISTICS W/EQ*747 DNE747

PNR – NAME/PASSENGER TYPES HE NM or HE NAME ADULT -2SMITH/A MR/B MRS NM2SMITH/A MR/B MRS CHILD -JONES/MARY MISS*CHD NM1JONES/MARY MISS(C10) INFANT -SMITH/B MRS -I/SMITH/CHARLES NM1SMITH/B MRS(INF/MARY/11MAY08) DIFFERENT SURNAMES -SMITH/B MR‡-BROWN/L MRS NM1SMITH/B MR1BROWN/L MRS

Training Services 1 December 2008

Function Sabre Amadeus

PNR – NAME/PASSENGER TYPES (cont.) UPDATE FIRST NAME ONLY -1.3⌧JOAN MRS NU1/JOAN MRS or 1/JOAN MRS UPDATE NAME -2.2⌧BROWN/W MR NU1/1BROWN/W MR or 1/1BROWN/W MR DELETE NAME -1⌧ XE1

PNR – PHONE/CONTACTS HE AP or HE PHONE HE INV AGENCY 9JFK708-123-1234-A AP JFK 708 123-1234-A HOME 9JFK708-555-1234-H AP JFK 708 555-1234-H BUSINESS 9BOS617-555-2323-B AP BOS 617 555-2323-B MEMO APX-ADVISED PENALTIES EMAIL ADDRESS PE‡[email protected][email protected] SEND EMAIL EM (end PNR and send email) INV-EMLA FAX NUMBER 9PDX503-555-4444-F APF-US5035554444 SEND FAX DIF INV-FAXA CHANGE 92⌧503-555-1234-B 2/PDX 503 555-1234-B DELETE 92⌧ XE2

PNR - TICKETING HE TK FUTURE 7TAW15APR/FREEFLOW TKTL15APR/-FREEFLOW FUTURE WITH QUEUE CATEGORY 7TAW23JUL55/ TKTL23JUL/Q55 TICKETED 7T-A TKOK CHANGE 7⌧TAW19APR/ 5/TL19APR DELETE 7⌧8 XE8 AUTOMATIC CANCEL DOES NOT QUEUE 86P/22FEB TKXL22FEB

Training Services 2 December 2008

Function Sabre Amadeus

PNR - FORM OF PAYMENT HE FP US CASH 5-CASH FPCASH CHECK 5-CHECK FPCHECK CREDIT CARD 5-*AX378200000000000‡12/09 FPCCAX378200000000000/1209 MANUAL APPROVAL CODE W‡FA/CCAX378200000000000‡12/09*Z1234 FPCCAX378200000000000/1209/N1234 CHANGE FOP TO CREDIT CARD 59⌧-*AX378200000000000‡12/09 9/CCAX378200000000000/1209 DELETE 59⌧ XE9 FOR MCO LINE NUMBER 4 -- FPCCCA123456234563456723/1109/L4

PNR - COMMISSION HE FM PERCENTAGE FM9 DOLLAR AMOUNT FM20.00A COMMISSION CAP FM0/C50.00 PERCENTAGE W/ COMMISSION CAP FM9/C50.00 CHANGE COMMISSION 7/5 DELETE COMMISSION XE7

PNR - ADDRESSES S HE AB OR HE AM BILLING ADDRESS 5/TECH‡5/123 MAIN ST‡5/DALLAS TX 75201 ABTECH,123 MAIN ST, DALLAS TX 75201 MAILING/DELIVERY ADDRESS 5DL-DELIVER TO BBC AMDELIVER TO BBC CHANGE 512⌧/NEW TEXT 12/NEW TEXT DELETE 512⌧ XE12

PNR – OSI/SSR HE OS HE SR OSI 3OSI DL VIP TRAVELER OSDL VIP TRAVELER

Training Services 3 December 2008

Function Sabre Amadeus

PNR – OSI/SSR (cont.) SSR 3VGML-1.1 SRVGML/P1 SSR, SPECIFIC SEGMENT, PSGR 3WCHR4-1.2 SRWHCR/S4/P2 DELETE OSI OR SSR 312⌧ XE12

PNR - REMARKS HE REMARKS GENERAL REMARK 5ADVISED NEEDS PASSPORT RM ADVISED NEEDS PASSPORT CONFIDENTIAL REMARK 5HR-25 PC OFF ALL CAR RENTALS RC 25 PC OFF ALL CAR RENTALS CATEGORIZED REMARK 5C‡HILTON HONORS RMH/HILTON HONORS CHANGE PNR REMARK 59⌧NEW INFO 9/NEW INFO REMARK TO PRINT ON ITINERARY 5‡THANK YOU FOR USING ABC TRAVEL RII THANK YOU FOR USING ABC TRAVEL PRINT ON INV, SEG ASSOCIATED 5‡S2 HTL GUARANTEED FOR LATE ARR RII HTL GUARANTEED FOR LATE ARR/S2 CHANGE OR CANCEL ITIN REMARK 59⌧ XE9 CANNED REMARK RIP/M12,14

PNR - FREQUENT FLYER HE FFN BASIC FFCO12345678 FFNCO-12345678 NAME ASSOCIATE FFAA9236717-1.1 FFNAA-9236717/P2 FQTV # OTHER AIR SHARE AGREEMENT FFDL3243567/AF FFNDL-3243567,AF DELETE FREQUENT FLYER NUMBER FF1⌧ XE7

PNR - RECEIVED FROM HE RF RECEIVED FROM 6BRENDA JONES RFBRENDA JONES CHANGE 6⌧BOB JONES RFBOB JONES RELEASE PNR TO ANOTHER AGENT 6TA/B4T0 SUZIE SMITH RF SUZIE.SMITH-0001AB

Training Services 4 December 2008

Function Sabre Amadeus

PNR - END HE ET END E ET END AND REDISPLAY ER ER END, UPDATE AND REDISPLAY EWR ERK

PNR - IGNORE HE IG IGNORE I IG IGNORE AND REDISPLAY IR IR

PNR - DISPLAY HE RT REDISPLAY CURRENT PNR *A RT BY NAME *-WILSON/BOB RT/WILSON/BOB FROM NAME LIST *2 RT2 REDISPLAY NAME LIST RT0 (zero) BY RECORD LOCATOR *ABCEDF RTABCDEF BY BRANCH AND NAME *-F6B1-WILSON/BOB RT/MIAAX2150-WILSON/BOB DISPLAY AIRLINE RECORD LOCATORS RL DISPLAY RECORD LOCATOR HISTORY RLH DISPLAY PROFILE LOCATOR USED TO BUILD PNR RLP

PNR - CLAIM HE RO CLAIM PNR BY RECORD LOCATOR ⌧QUA/*ABC123 ROCOABC123 CLAIM BY FLIGHT AND NAME ⌧QUA/*UA51/12MAY-ELLIOTT ROUA51/12MAY-ELLIOTT END CLAIM ⌧QUA/CLM ET

Training Services 5 December 2008

Function Sabre Amadeus

PNR – COPY HE PNR COPY COPY PNR ECAPD RRN COPY PSGR INFO ONLY ICPD RRP COPY ITINERARY AND INCREASE TO 3 ICB3 RRI/3 COPY AND ATTACH TO ANOTHER PNR RRA

PNR – DIVIDE/SPLIT HE DIVIDE STEP 1: DIVIDE NAME 2 D2 SP2 STEP 1, IF DIVIDING NAMES 2 AND 4 D2*4 SP2,4 STEP 2: RECEIVE SPLIT PNR 6MARY JONES RFMARY.JONES STEP 3: END AND FILE SPLIT F EF STEP 4: RECEIVE SOURCE PNR 6MARY JONES RFMARY.JONES STEP 5: END TRANSACTION E ET

PNR HISTORY HE HISTORY PNR HISTORY *H RH CAR HISTORY *HIC RHC AIR HISTORY *HIA RHA HOTEL HISTORY *HIH RHH

PNR - NON-HOMOGENEOUS HE NHP SELL FLIGHTS, PSGR ASSOCIATE SS1Y2/P2 ADD PSGR ASSOCIATION AFTER SALE 5/P2 (associate segment 5 to psgr 2) INCREASE NUMBER IN PARTY 5/4 (change segment 5 to 4 psgrs) END AND RETRIEVE RECORD ER

Training Services 6 December 2008

Function Sabre Amadeus

PNR - NON-HOMOGENEOUS (cont.) RETRIEVE ASSOCIATED LIST OF PSGRS RTAXR VIEW LIST OF AIR RECORD LOCATORS RL RETRIEVE RECORD FOR PSGR 1 RT1

AVAILABILITY HE AVAIL BASIC AVAILABILITY 123OCTPDXOMA AD23OCTPDXOMA BY DEPARTURE TIME 123OCTPDXOMA7A AD23OCTPDXOMA7A BY ARRIVAL TIME 123OCTSEASFO/11A AA23OCTSEASFO11A BY AIRLINE 123OCTPDXORD‡UA AD23OCTPDXORD/AUA BY DAY OF WEEK, ASSUMED CITY AD4/IAH (4 is Thursday) SEVEN DAY SEARCH AD/26DECHNLSFO6A/AAA/CQ SYSTEM TIMETABLE S23FEBMIASXM/ES‡UA TD23FEBMIASXM/AUA (includes connections) CHANGE TIMETABLE TO AVAILABILITY TCAD RETURN AVAILABLILITY 1R ACR

AVAILABILITY - CHANGE/MODIFY HE AVAIL DISPLAY MORE 1* MD CHANGE DEPARTURE TIME 1*5P AC5P CHANGE DEPARTURE DATE 115JAN AC15JAN CHANGE DEPARTURE CITY 1*DSEA ACSEA CHANGE DEPARTURE AND ARRIVAL 1*SFOIAD ACSFOIAD CHANGE AIRLINE PREFERENCE 1‡CO,AA AC/ACO,AA REDISPLAY ORIGINAL AVAILABILITY 1*OA MOAD DISPLAY RETURN AVAILABILITY 1R18JAN ACR18JAN

Training Services 7 December 2008

Function Sabre Amadeus

AVAILABILITY - DIRECT ACCESS HE AVAIL DIRECT LINK AVAILABILITY 119MAYMIABGI⌧BW 1BWAD19MAYMIABGI

AVAILABILITY - DUAL CITY HE AVAIL DISPLAY OUTBOUND AND RETURN AD10OCTSEAIAH*15OCT CHANGE OUTBOUND DATE AC11OCT* CHANGE RETURN DATE AC*18OCT FIRST CITY AVAIL TO SINGLE DISPLAY ACF SECOND AVAIL TO SINGLE DISPLAY ACS MORE OUTBOUND AVAILABILITY MDF MORE RETURN AVAILABILITY MDS

AIR SELL HE SELL FROM AVAILABILITY: BASIC SELL 01Y1 SS1Y1 SELL CONNECTING SEGMENTS 02Q1* SS2Q1 MIXED CLASS SELL 01F1J2 SS1FJ2 WAITLIST 02Y1LL SS2Y1/PE WAITLIST CONNECTION 01F1F2LL SS1F1/PE LONG SELL (WITHOUT AVAILABILITY): BASIC SELL 0NW123Q18DECORDNRTNN2 SSNW123Q18DECORDNRT2 WAITLIST 0JL83Y15OCTLAXNRTLL1 SSJL83Y15OCTLAXNRTPE1 OPEN SEGMENT 0DLOPENYMIAATLDS1 SODLYMIAATL ARNK 0A (F4) key or SIARNK INSERT AFTER AND SELL /2/01Y1 SS1Y1 (auto-arranges by city and date) SELL FROM DUAL CITY AVAILABILITY SS1Y1*11

Training Services 8 December 2008

Function Sabre Amadeus

AIR SELL (cont.) ACCEPT WL CLEARANCE FOR SEG 3 .3HK 3/HK ACCEPT ALL SCHED CHGS AT ONCE EWR ERK

MODIFY/CANCEL SEGMENTS HE SEGMENT REDUCE NUMBER IN PARTY ,2 3/2 REARRANGE AIR SEGMENTS /4/2 RS4,2 UPDATE SEGMENT STATUS .3HK 3/HK CANCEL ENTIRE ITINERARY XI XI CANCEL SEGMENT X2 XE2 CANCEL MULTIPLE SEGMENTS X3-5 XE3-5 CXL AND REBOOK SEGMENT DATE X1‡0011DEC SB11DEC CXL AND REBOOK SEG BY CLASS WC2F SBF2 CXL AND REBOOK ALL SEGS CLASS WCAF SBF ADD RETENTION LINE 0OTHAAGK1MIA21MAY-RETENTION LINE RU 1A HK1 MIA21MAY/RETENTION LINE CHANGE SEGMENT STATUS CODE .2HK 2/HK REMOVE SEGMENT WITHOUT CANCEL .2XK DL2

PASSIVE SEGMENTS HE SELL PASSIVE SELL – TO ISSUE TICKET SHORT SELL FROM AVAILABILITY 02Y1BK*ABCDEF SS2Y1/PK/ABCDEF LONG SELL FROM AVAILABILITY 0UA23Y11NOVORDLAXGK2*ABCDEF SSUA23Y11NOVORDLAXPK2/ABCDEF FROM DUAL CITY AVAILABILITY SS1Y1/PK/ABCDEF*11/PK/ABCDEF PASSIVE SELL CANNOT ISSUE TICKET 0UA23Y11NOVORDLAXYK2*ABCDEF SSUA23Y11NOVORDLAXGK2/ABCDEF

Training Services 9 December 2008

Function Sabre Amadeus

SEATS HE SEATS DISPLAY SEAT MAP 4G1* SM2 GENERIC WINDOW 4GA/W ST/W GENERIC AISLE 4G2/A ST/A ASSIGN BY SEGMENT NUMBER 4G3/A ST/A/S3 ASSIGN SPECIFIC SEAT 4G3/12C ST/12C/S3 SPECIFIC SEAT MULTIPLE PSGRS 4G2/8CD ST/8CD/S2 ASSIGN SEAT BY PSGR ASSOCIATION 4G3/7A-1.1 ST/7A/S3/P1 DISPLAY ASSIGNED SEATS *B RTG CANCEL ALL SEATS 4GXALL SX CANCEL SPECIFIC SEAT 4GX1 SX4 or XE15

FLIGHT/SERVICE INFORMATION HE DO FROM BOOKED AIR SEGMENT VI*3 DO3 FROM ALL BOOKED AIR SEGMENTS VI* DO2-8 BY SPECIFIC FLIGHT AND DATE 2UA123/23AUG DOUA123/23AUG LIVE FLIFO 2UA123 1UADO123 AIRCRAFT STATISTICS W/EQ*747 DNE747

FARE QUOTE DISPLAYS HE FQD BASIC FARE QUOTE FDSEAMIA FQDSEAMIA BY DEPARTURE DATE FDPDXDFW12MAR FQDPDXDFW/12MAR BY DEPARTURE AND RETURN DATES FDSFOSEA15JUL‡R23JUL FQDSFOSEA/15JUL*23JUL BY DEPART/RETURN, SPECIFIC FASFOSEA15JUL‡R23JUL-UA,AA FQDSFOSEA/15JUL*23JUL/AUA,AA BY AIRLINES FSSFOANC-AS,UA FQDSFOANC/AAS,UA BY PASSENGER TYPE FSSLAXNYCMIL FQDLAXNYC/R,-MIL

Training Services 10 December 2008

Function Sabre Amadeus

FARE QUOTE DISPLAYS (cont.) BY DATE AND FARE TYPE FQPDXIAH15APRYZ-UA FQDPDXIAH/15APR/R,-YZ/AUA BY FARE TYPE FQPDXMSN EX FQDPDXMSN/R,-EX HISTORICAL FQ23DEC01SFOMIA12JAN01EX-CO FQDSFOMIA/R,23DEC01/ACO/R,-EX FARE TYPES/PSGR TYPE CODES FQL (from FQD display) or FQL* (for all)

FARE QUOTE DISPLAY - CHANGES HE FQD CHANGE FARE QUOTE DATE FQ*17JUN FQDC/17JUN CHANGE BOTH DATES FA*15JUL‡R23JUL FQDC/15JUL*23JUL CHANGE FARE QUOTE AIRLINE FQ*-DL FQDC/ADL CHANGE QUOTE, FARE TYPE FQ*NLC FQDC/R,-YC REDISPLAY PREVIOUS FARE QUOTE FQ* MPFQD REVERSE CITY PAIR FQ*SEASFO FQDR

FARE QUOTE DISPLAY - RULES/ROUTINGS HE FARE RULE RULES FROM LINE NUMBER RD2 FQN2 DISPLAY LIST OF ALL RULES RD2*M FQN2*LI BY LINE FOR SPECIFIC INFORMATION RD2*PN FQN2*PE ROUTING BY LINE NUMBER RD1*RT FQR1 BOOKING CODES FROM LINE RD6*1 FQS6 or FQS6/AUA HISTORICAL RULE DISPLAY RD23DEC01MIALON12JAN02BO3-UA FQDMIALON/R,03JAN01/AUA then FQN2 (line 2) REDISPLAY LAST FARE RULE RD** MPFQN

ITINERARY PRICING HE FXX BASIC WP FXX PRICE LOWEST AVAILABLE WPNC FXA

Training Services 11 December 2008

Function Sabre Amadeus

ITINERARY PRICING (cont.) DISPLAY TICKETING IMAGE *WSA FQQ1 (shows tkt image for psgr 1 if multi psgr PN PRICE LOWEST POSSIBLE WPNCS FXL REBOOK LOWEST AVAIL FARE WPNCB FXR REBOOK LOWEST AVAIL, PSGR TYPE WPNCB‡PCHD FXR/RC06 REBOOK LOWEST AVAIL AND STORE WSNCB FXB PRICE, SEGMENT SELECT WPS3/5 FXX/S3,5 PRICE, NAME SELECT WPN1.1 FXX/P1 BEST PUBLISHED OR PRIVATE FARE FXR/RPFA,U PRICE, BY PASSENGER TYPE WPPMIL FXX/RMIL PRICE WITHOUT PENALTY WPNC‡XP FXX/R,*NPE PRICE WITH OPEN RETURN WPS1/2/OP FXX/OPEN PAST/FUTURE DATE PRICING WPNC‡B02FEB FXX/R,02FEB02 ZAP OFF PERCENT AMOUNT WPQ/SPCL/DP15 FXX/ZO-15P*SPCL ZAP OFF $ AMOUNT WPQ/ET25/DA25.00 FXX/ZO-25A*ET25

STORED FARES HE TST BASIC WS FXP SEGMENT SELECT WSS1/3 FXP/S1,3 ZAP OFF $ AND ADD TKT DESIGNATOR WSQ/ETCO/DA50.00 FXP/ZO-50A*ETCO OVERRIDE FARE BASIS WSS1/3/4*QVE7N FXP/L1,3,4-QVE7N DISPLAY STORED FARE *WS TQT DISPLAY HISTORY OF STORED FARE *WSH TTH UPDATE STORED FARE WS TTU/S2-4 DELETE WSDALL TTE ADD COMMISSION FP‡KP5 or FP‡K25.00 FM5 or FM25.00A ADD COMMISSION W/ CAP FM5/C20.00 ADD COMMISSION/CAP AND PENALTY FM5/C20.00/XO/5/XP/25.00A

Training Services 12 December 2008

Function Sabre Amadeus

MANUAL STORED FARE HE TTC CREATE SHELL W‡ TTC CREATE SHELL, SEGMENT SELECT W‡C‡S1/4/5 TTC/S3,5 STEP 1: INSERT FARE BASIS CODES W‡I‡L1/2-QE14NR TTI/L1,2/QE14NR STEP 2: BASE FARE AND TAXES W‡I‡Y225.00/22.50US/3.00XF TTI/F225.00/X22.50US/X3.00XF STEP 3: FARE CALCULATION W‡I‡CSFO UA MIA 225.00 END XF MIA4.5 TTI/CSFO UA MIA 225.00 USD225.00END XF MIA DISPLAY SPECIFIC PRICING RECORD **W1 TQT/T1 CANCEL PRICING RECORD W‡D1 TTE

HISTORICAL FARE RECORDS HE FR BASIC FR (after pricing entry, records the quote) WITH FREEFLOW TEXT FR/LOWER FARE NOT AVAILABLE RETRIEVE HISTORICAL QUOTE RHFR

TICKETS/INVOICES HE TTP ISSUE TICKET ONLY W‡ TTP ISSUE TKT,INV, ALL PSGRS ONE INV W‡DIN TTP/INEJ TKT ISSUE ONE INV PER PASSENGER DIN‡NIALL INV TKT WITH CARRIER OVERRIDE W‡ADL‡DIN TTP/VCO/INEJ (V*CO if carrier not in ITIN) ISSUE INV ONLY, ALL PSGRS ON ONE DPX INEJ OVERRIDE FOR PAPER TICKET W‡XETR TTP/PT

PROFILES HE PRO DISPLAY AGENCY OFFICE PROFILE N*-Y6VO-⌧ PV DISPLAY BUSINESS. ACCT RECORD N*IBM PDN/IBM

Training Services 13 December 2008

Function Sabre Amadeus

PROFILES (cont.) DISPLAY PERSONAL ACCT RECORD N*IBM-SMITH PDN/IBM-SMITH or PDN/-SMITH DISPLAY ALL TVLRS ASSOC. TO CO. NUIBM PLT//IBM REDISPLAY PROFILE N* PD DISPLAY CO. PROFILE FROM BRANCH N*-B4T0-AMICO PDN/MIAAX2150/AMICO or PDA/AMICO MOVE ALL A LINES AFTER DISPLAYING NM PT MOVE, LINE SELECTING NM3‡6 PT3,6 MOVE, RANGE OF LINES NM3-8,11 PT3-8,11 MOVE, EXCEPT SPECIFIC LINES NMX3 PTX3 LIST OF PROFILES BY ALPHA NLIST/A PDN/A BLIND TRANSFER N*OFFICE‡NM PBN/OFFICE TRANSFER ONLY LINES PTO3-20

QUEUES HE QUEUE DISPLAY JUST YOUR Q CATEGORY QCA QUEUE COUNT ACTIVE ONLY QC/ALL QTQ QUEUE COUNT, SPECIFIC QUEUE QC/8 QC8CE QUEUE COUNT, Q AND CATEGORY QC8C8 ENTER QUEUE AND CATEGORY QS8C8 VIEW LIST OF PNRS ON QUEUE Q/15/L QV/15 REMOVE PNR FROM QUEUE QR QN IGNORE AND MOVE ON IN QUEUE I QD IGNORE AND EXIT QXI QI UPDATE, END, REMOVE, EXIT, REDISPLAY QXER QFR SEND TO QUEUE QP/8/(prefatory code) QE56 SEND RECORD TO MULTIPLE QUEUES QP/8/7‡76/11 QM58C2/70C2 OPTIONAL / Q RE-MINDER 5Q-28FEB48/(prefatory code) OP28FEB/48C5/FINAL PAYMENT

Training Services 14 December 2008

Function Sabre Amadeus

CARS HE CAR STANDARD CAR AVAILABILITY CFDEN/23AUG-25AUG/1P-6P CADEN23AUG-25AUG/ARR-1P-6P CAR AVAILABILITY FROM AIR SEGMENT CF1/2/ICAR CAS2/VT-ICAR SELL FROM CAR AVAILABILITY 0C1 CS1 DIRECT SELL CAR FROM AIR SEGMENT 0CARZENN1SAN5DEC-09DEC/SCAR CSZES2/VT-SCAR REDISPLAY LAST CAR AVAILABILITY CF* MPCA OR MPCM CAR LIST BY CITY CLLMCI CLMCI CAR LIST FROM AIR SEGMENT CQL3 CLS3 DISPLAY NON-AIRPORT LOCATIONS CQLZEDEN CLZEDEN REQUEST AVAILABILITY FROM LIST CF*1 CA xx 25SEP-2/ARR-9A-5P DESCRIPTION FROM SEGMENT RTSVCC2 DESCRIPTION FROM AVAILABILITY CF*P1 CT1 CAR LOCATION POLICY CP*ZEDEN CPOZEDEN MODIFY A SOLD CAR SEGMENT CM3/CT-CCAR 3/VT-CCAR

HOTELS HE HOTEL STANDARD HOTEL AVAILABILITY HOTSAN/6FEB-9FEB2 HASAN6FEB-9FEB/RT-2 AVAILABILITY FROM PNR SEGMENT HOT1/1NT2 HAS2/RT-2 SELL FROM HOTEL AVAILABILITY 0H1‡2/GAX3782000000000EXP 02 04-SMITH HS1/G-CCAX378200000000000EXP0204 DIRECT SELL HOTEL 0HHL24393/2FEB-3FEB/1A1KRAC HSHYMIA1232FEB-3FEB/RT-A1K REDISPLAY LAST HOTEL AVAILABILITY HOT** MPHA or MPHM HOTEL LIST BY CITY HOTSAN HLSAN HOTEL LIST FROM PNR SEGMENT HOT2 HLS2 HOTEL LIST BY REFERENCE POINT HOTFL-DISNEY WORLD DRPDISNEY WORLD/USFL DESCRIPTION FROM PNR SEGMENT HOD‡3 HFS3 DESCRIPTION FROM HTL AVAILABILITY HOD*3 HF3 MODIFY A SOLD SEGMENT HOM3D/13FEB-14FEB 3/DT-13FEB-1

Training Services 15 December 2008

Function Sabre Amadeus

CALCULATOR FUNCTION HE DF ADDITION T⌧120‡25‡15 DF120;25;15 SUBTRACTION T⌧87-24 DF87-24 MULTIPLICATION T⌧85*5 DF85*5 DIVISION T⌧80/4 DF80/4 BASE FARE FROM TOTAL TX/T189.00 DF189P7.5 DISPLAY TAX AND TOTAL TX/B91.74 DF91.74P7.5 ADD DAYS T⌧30OCT‡21 DD30OCT/21 SUBTRACT DAYS T⌧30OCT-21 DD30OCT/-21

MISCELLANEOUS

WEATHER ⌧WEA/WX*SFO GGWEASFO LIST OF TAXES FOR COUNTRY TX*AU FQNTAX/AU COUNTRY CODE AND CURRENCY DC*FRANCE DCFRANCE MINIMUM CONNECTING TIMES T*CT-JFK/AA DMAA/JFK/AA CONNECTING POINTS T*CP-IADBAK DXIADBAK DETERMINE MILEAGE WNHNLSFOSLC FQMHNLSFOSLC CURRENCY CONVERSION DC‡JPY35000/USD FQC35000JPY/USD

NEWS/INFORMATION

DAILY BRIEFING Y/AAL/HOT/SEP10 GGNEWS (GLOBAL) GGAMAUSNEWS (US) GCAMACANEWS (CA)

Training Services 16 December 2008