Citrix Workspace app for Chrome OS Citrix Product Documentation | docs.citrix.com October 1, 2021 Citrix Workspace app for Chrome OS Contents About this release 3 Prerequisites for installing 23 Install 24 Get started 27 Configure and about this feature 35 Troubleshoot 85 Google policies 91 Authenticate 127 SDK and API 129 Limitations 133 © 1999–2021 Citrix Systems, Inc. All rights reserved. 2 Citrix Workspace app for Chrome OS About this release September 16, 2021 What’s new What’s new in 2109 Support for virtual desktops in multiple‑monitor setups You can now use your virtual desktop in full‑screen mode across a subset of available monitors. Pre‑ viously when you selected multi‑monitor mode from the toolbar, the virtual desktop spanned across all available monitors. You can now drag your virtual desktop to span two monitors (out of more than two) and then select multi‑monitor mode. A typical use case for this scenario is where you chose to run a video conferencing app on your native device monitor and want to view your virtual desktop contents in full‑screen across your other two monitors during the call. Note: To use this feature, ensure that within General settings, “Use all the monitors to span display” under Multi‑monitor settings is selected. Battery status indicator The battery status of the device now appears in the notification area within the virtual desktop session. Previously, the battery status indicator wasn’t visible in the session, which sometimes led to a loss of productivity when the laptop shuts down after the battery runs out. This feature is supported only on VDA versions 7.18 and later. Note: With Microsoft Windows 10 VDA, the battery status indicator might take about 1 or 2 minutes to appear. Support for copying image clips Using the standard keyboard shortcuts, you can now copy and paste image clips between your local device and your virtual desktop and app sessions. You can use the standard keyboard shortcuts for copying and pasting while using apps such as Microsoft Word, Microsoft Paint, and Adobe Photoshop. Previously, this functionality was available only for text. © 1999–2021 Citrix Systems, Inc. All rights reserved. 3 Citrix Workspace app for Chrome OS Note: • Due to network bandwidth constraints, sessions might become unresponsive when you try to copy and paste an image clip larger than 2 MB. • You can select and press Ctrl + C and Ctrl + V to copy and paste. The right‑click functionality to copy or paste is also supported. • We’ve tested this feature with BMP, PNG, JPEG, and GIF formats. Auto‑launch of ICA sessions Citrix Workspace app for Chrome OS now supports auto‑launch of ICA (Independent computing archi‑ tecture) sessions on Google managed devices or users. With this feature, you can access resources remotely from Citrix Workspace for web. The downloaded ICA file starts automatically, with the Citrix Workspace app for Chrome OS, if it has been installed on the device. Previously, you were able to only download ICA files and open the files manually in order to start resources. Also, the ICA file wasn’t deleted when opened and remained on the device. With this release, the ICA file is automatically deleted from the device ‑ once it is used to auto‑launch the session. For more information, see Auto‑launch of ICA sessions. Note (HTTPS): If you are on HTTP‑based stores, for a secure context, we recommend that you transition to HTTPS‑ based stores. For more information, see HTTPS. What’s new in 2108.2 This release addresses a number of issues that help to improve overall performance and stability. What’s new in 2108 External webcam support You can now use external webcams within Citrix Workspace app for Chrome OS virtual desktop and app sessions. The Workspace app detects newly connected external webcams and makes them avail‑ able for use dynamically. Support for Microsoft Windows logo key and shortcut keys Note: In Chromebooks, use the Search key to map the Microsoft Windows logo key. © 1999–2021 Citrix Systems, Inc. All rights reserved. 4 Citrix Workspace app for Chrome OS We’re now supporting the Microsoft Windows logo key and shortcut keys on your Citrix Workspace app for Chrome OS sessions. This release adds support for the following key combinations: • Windows + R • Windows + D • Windows + E • Windows + M • Windows + S • Windows + CTRL + S • Windows + T • Windows + U • Windows + Number • Windows + X • Windows + K Note (Microsoft Teams optimization): Microsoft Teams optimization for audio calls, video calls, and screen sharing is generally available from release 2105.5 onwards. We recommend that you update to the latest version of Citrix Workspace app for Chrome OS. By default, screen sharing is disabled but can be enabled. For more information, see Microsoft Teams optimization settings. Note (Enhanced graphics): You might see graphics artifacts in sessions launched with Citrix Workspace app 2108.2 for Chrome OS in rare scenarios. The issue occurs in potentially unsupported Citrix Virtual Apps and Desktop versions or the use of the Legacy Graphics mode policy (when not applicable). If you see any graphics artifacts, you can disable the support for Enhanced graphics. For more information, see Enhanced graphics. Recommendation: If you are using Citrix Virtual Apps and Desktops versions that are no longer supported, you might see black screens or graphics artifacts. For more information on supported versions, see Product Matrix. We recommend setting the Legacy Graphics Mode to Disabled. What’s new in 2106.2 This release addresses a number of issues that help to improve overall performance and stability. © 1999–2021 Citrix Systems, Inc. All rights reserved. 5 Citrix Workspace app for Chrome OS What’s new in 2105.5 Enhanced graphics This enhancement provides higher frame rates, resulting in smoother interactive graphics and video playback. Microsoft Teams support You can now use the following features of Microsoft Teams for virtual desktop and virtual app sessions: • Optimized audio calls • Optimized video calls • Optimized screen sharing It is supported only on VDA versions 1906 and later. Note: • Screen sharing currently allows sharing of the entire screen, including areas outside of Cit‑ rix Workspace app. To avoid unintended data exposure, this feature is disabled by default but can be enabled through the Google admin policy. For more information, see Microsoft Teams optimization settings. • To troubleshoot, and to change Microsoft Teams to optimized from unoptimized within your client session, see Troubleshooting for Microsoft Teams optimization. • During screen sharing using Microsoft Teams optimization, the red border around the shared window does not appear. • Video calls are supported only on the primary monitor. If you try to move your Microsoft Teams call to a different monitor in your virtual desktop session, only audio calls aresup‑ ported. You might not be able to see participant videos nor your own. • Screen sharing works only in the primary monitor in a multiple monitor setup. • App sharing is currently not supported. What’s new in 2105.1 This release addresses a number of issues that help to improve overall performance and stability. What’s new in 2103 Google Cloud Print support Google no longer supports its Google Cloud Print feature. As a result, the Google Cloud Printing with Citrix Workspace app for Chrome OS isn’t available. © 1999–2021 Citrix Systems, Inc. All rights reserved. 6 Citrix Workspace app for Chrome OS What’s new in 2101.6 This release addresses a number of issues that help to improve overall performance and stability. What’s new in 2101.5 Improved webcam performance This release improves the overall performance and stability of the webcam with 32‑bit applications. It also introduces support for webcam redirection for 64‑bit applications. Support for webcam redi‑ rection with both 32‑bit and 64‑bit apps is currently limited to built‑in webcams. For more information, see Webcam redirection for 64‑bit. Note: When an application overlaps with the application window of the video conferencing call for a participant, all participants on the call might see a static video image for that participant. Improved audio performance Citrix Workspace app for Chrome OS now allows you to experience smooth audio quality on your calls when using a webcam. You’ll no longer see much lag between audio and video. Also, earlier, when you set the PCM Audio through the VDA, you were unable to hear the audio. This release addresses those issues and improves the overall audio performance and stability. Audio recommendations: For best performance, use a USB headset within a session to speak and to listen. What’s new in 2010 This release addresses a number of issues that help to improve overall performance and stability. What’s new in 2009.5 This release addresses a number of issues that help to improve overall performance and stability. What’s new in 2009 Session performance improvements in multi‑monitor scenarios Citrix Workspace app for Chrome OS improves the overall performance and stability of sessions in multi‑monitor scenarios. In earlier versions, when a session was running on multiple monitors, you experienced sluggish performance. © 1999–2021 Citrix Systems, Inc. All rights reserved. 7 Citrix Workspace app for Chrome OS Improved audio performance Earlier, you might hear a crackling sound when listening to audio. Citrix Workspace app for Chrome OS now enriches the user experience by providing smooth audio output. What’s new in 2007 This release addresses a number of issues that help to improve overall performance and stability. What’s new in 2006 Language support Citrix Workspace app for Chrome OS is now available in the Italian language. Support for setting multi‑touch as the default mode Citrix Workspace app for Chrome OS now allows you to set Multi‑touch as the default mode through the Google Admin Console.