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The following documentation has been submitted to ASTHO for the Accreditation Library as a potential example of Health Department documentation that might meet the PHAB Domain 3 Standard 3.2 Measure 3.2.4A.

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Document Risk Communication Plan Title: Document 9/1/2011 Date: Version of Standards and Measures Used: 1.5 Related PHAB Standard and Measure Number Domain: 3 Standard: 3.2 Measure: 3.2.4A Required 1 Documentation: Short description of how this document meets the Standard and Measure’s requirements:

The Public Health Preparedness and Response Plan (All Hazards Emergency Operations Plan) describes the department’s plan for risk communication during a crisis, disaster, outbreak or other threat. Submitting Idaho Division of Public Health Agency: Staff Contact Traci Berreth Name: Staff Contact Chief, Public Health Business Operations/Accreditation Coordinator Position: Staff Contact Email: [email protected] Staff Contact 208-334-5774 Phone: Can we attribute the document to your agency? ☒ Yes, you can include our agency name when posting ☐ No, please post the document anonymously Can we include staff name and contact information with the documentation? x☐ Yes, you can include staff contact information ☐ No, please do not include staff contact information

Thank you for submitting your health agency’s documentation to the Accreditation Library. We appreciate your contribution to this resource, and we look forward to continuing to provide you with assistance in your accreditation work.

PUBLIC HEALTH PREPAREDNESS AND RESPONSE PLAN

Version 7 September 2011

HEALTH PREPAREDNESS PROGRAM

For Official Use Only Idaho Department of Health and Welfare September 2011

IDAHO DEPARTMENT OF HEALTH AND WELFARE (IDHW) PUBLIC HEALTH PREPAREDNESS AND RESPONSE PLAN TABLE OF CONTENTS

Preface ……………………………………………………………………………………….... iii Security Instructions/Record of Interim Changes/Record of Revision ……...... v Table of Contents ……………………………………………………………...……..………. vii Forward …………………………………………………………………………………………xv

BASE PLAN

Introduction ...... 1 A. Purpose ...... 1 B. Scope ...... 1 C. Legal Authority ...... 1 Planning Assumptions ...... 12 Direction and Control ...... 13 Concept of Operations ...... 17 A. Conditions for Implementation ...... 17 B. Conditions for Termination ...... 18 C. IDHW Emergency Notification ...... 18 D. Emergency Support Functions ...... 19 Roles and Responsibilities ...... 19 Ongoing Plan Management and Maintenance ...... 23

Appendices to Base Plan

Appendix 1 – Public Health District Map Appendix 2 – Listing of Memorandums of Agreement (MOA) Appendix Pg # a. Emergency Management Assistance Compact (EMAC) ...... 3 b. Pacific Northwest Emergency Management Arrangement (PNEMA) ...... 5 c. Pacific Northwest Border Health Alliance (PNWBHA) ...... 9 d. Public Health Districts (PHDs) ...... 19 e. CHEMPAK ...... 23 f. Emergency Medical Services – State of Utah ...... 33 g. Mutual Aid – State of Montana ...... 35 h. Mutual Aid – State of Washington ...... 39 i. Idaho Hospital Association ...... 45 j. Public Health Laboratory ...... 51 k. Centers for Disease Control and Prevention (CDC) ...... 61 l. Idaho State Liquor Division ...... 67 m. Idaho State University – Holt Arena ...... 73 n. Idaho Center in Nampa ...... 75 o. Diamond Line Delivery Systems...... 79 Appendix 3 – Idaho Department of Health and Welfare Organizational Charts Appendix 4 – State Public Health Notification Protocol Appendix 5 – Incident Command System (ICS) Organizational Chart Appendix 6 – Federal Resources

Introduction vii IDHW Public Health Preparedness and Response Plan, Version 7 Idaho Department of Health and Welfare For Official Use Only September 2011

Appendix 7 – Executive Order Appendix 8 – Draft Executive Orders Appendix 9 – Abbreviations and Acronyms

SUPPORT ANNEXES

ANNEX A – EMERGENCY SUPPORT FUNCTIONS

Introduction ...... A-1 A. Purpose ...... A-1 B. Scope ...... A-1 Planning Assumptions ...... A-8 Direction and Control ...... A-9 Concept of Operations ...... A-9 A. ID-ESF #8 Health and Medical Services – General ...... A-9 B. State-Level Response Structure ...... A-10 C. Initial Actions ...... A-10 D. Continuing Actions ...... A-13 E. Recovery Annex, Individual and Household Assistance ...... A-14 F. Incident Annex, Strategic National Stockpile ...... A-14 G. Incident Annex, Pandemic Influenza ...... A-14 Roles and Responsibilities ...... A-14

Appendices to Annex A Appendix 1 – Abbreviations and Acronyms

ANNEX B – PUBLIC HEALTH EMERGENCY RISK COMMUNICATIONS

Introduction ...... B-1 A. Purpose ...... B-1 B. Scope ...... B-1 C. Policies ...... B-1 Planning Assumptions ...... B-1 Direction and Control ...... B-2 Concept of Operations ...... B-2 A. Step 1 – Verify Situation ...... B-3 B. Step 2 – Conduct Notifications ...... B-3 C. Step 3 – Conduct Crises Assessment ...... B-4 D. Step 4 – Organize Assignments ...... B-4 E. Step 5 – Prepare Information and Obtain Approvals ...... B-5 F. Step 6 – Release Information to Media, Public, and Partners ...... B-5 G. Step 7 – Obtain Feedback and Conduct Crisis Evaluation ...... B-7 H. Step 8 – Conduct Public Education ...... B-8 Roles and Responsibilities ...... B-8

Appendices to Annex B Appendix 1 – Risk Communication Assessment viii Introduction IDHW Public Health Preparedness and Response Plan, Version 7 For Official Use Only Idaho Department of Health and Welfare September 2011

Appendix 2 – IDHW Emergency Notification Procedure Appendix 3 – Partner Public Information Officers Contact List Appendix 4 – Communication Staff Assignments Appendix 5 – Resource Locations Appendix 6 – Message Development for Emergency Communications Appendix 7 – Translation Services Information Appendix 8 – Spokesperson Tips Appendix 9 – Anticipated Questions and Answers Worksheet Appendix 10 – Crisis Communication Spokesperson Checklist Appendix 11 – Media Contact List Appendix 12 – Media Call Report Appendix 13 – Immediate Response to Inquiries Appendix 14 – Abbreviations and Acronyms

ANNEX C – TACTICAL COMMUNICATIONS SYSTEMS

Introduction ...... C-1 A. Purpose ...... C-1 B. Scope ...... C-1 C. Policies ...... C-1 Planning Assumptions ...... C-2 Concept of Operations ...... C-2 A. StateComm Defined ...... C-2 B. Health Alert Network (HAN) ...... C-5 C. WebEOC ...... C-5 D. Idaho Resource Tracking System ...... C-5 E. Other available communication systems ...... C-5 Roles and Responsibilities ...... C-8

Appendices to Annex C Appendix 1 – Idaho State EMS Communications Center Interoperability Appendix 2 – Health Alert Network Process Flowchart Appendix 3 – Teleconference Bridge Etiquette Appendix 4 – Sheriff Office Directory Appendix 5 – IDHW Division of Public Health Tactical Communication Resources Appendix 6 – Abbreviations and Acronyms

ANNEX D – PUBLIC HEALTH LABORATORY RESPONSE

Introduction ...... D-1 A. Purpose ...... D-1 B. Scope ...... D-1 C. Policies ...... D-1 Planning Assumptions ...... D-1 Direction and Control ...... D-2 Concept of Operations ...... D-3 Roles and Responsibilities ...... D-7

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a. IDHWOC Purpose: IDHWOC was developed as a Department Operations Center in accordance with NIMS guidance. IDHWOC represents the physical location at which the coordination of information and resources to support incident management activities normally takes place. IDHWOC serves as the coordination point for all IDHW services in response to public health emergencies both natural and deliberate. Once activated, IDHWOC is a centralized command organization established to provide guidance and support, as needed, relevant to public health emergencies. IDHWOC will coordinate internal IDHW incident management and response and will be linked to and physically represented in the IDEOC by the IDHW Disaster Coordinator. Because public health emergencies are typically not site specific, not immediately identifiable, are geographically dispersed, and evolve over time, these type of incidents call for a coordinated response. When activated, IDHWOC can be operational 24 hours a day, seven days a week and can be staffed to function as a command and control center in the event of an emergency.

b. IDHWOC has the responsibility for:

i. Setting health policy and priorities;

ii. Allocating critical health resources according to priorities;

iii. Coordinating with and providing support to the IDEOC through the IDHW Disaster Coordinator;

iv. Coordinating with and providing support to the PHDs; and

v. Communicating timely and accurate information to the public during emergency situations.

c. IDHWOC organizational Structure: The IDHWOC organizational structure is modeled under the premise of the Incident Command System (ICS) and is tailored to fit the needs of IDHW. This structure is flexible and can constrict or expand based on situational requirements. The ICS organization compromises five major functional areas: Command, Operations, Planning, Logistics, and Finance/Administration (see Appendix 5).

The ICS organizational structure is modular, extending to incorporate all elements necessary for the type, size, scope, and complexity of a given incident. The following factors will be considered when organizing the IDHWOC:

i. Develop the form of the organization to match the function or task to be performed;

ii. Staff only the functional elements that are required to perform the task;

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B. The agent causing an infectious disease outbreak can be easily disseminated or transmitted person-to-person, has a high mortality rate, and subsequently a major public health impact;

C. The outbreak or emergency may cause public panic and social disruption; or

D. The outbreak requires special action for public health preparedness.

CONDITIONS FOR TERMINATION

The decision to terminate the response portion of this plan and begin recovery operations will be made by the Director or his/her designee. The criteria for termination may include the following examples:

A. The outbreak or emergency is contained and effective control measures are in place;

B. Mass casualties transferred to fixed and/or temporary facilities;

C. Mass vaccination or chemoprophylaxis is complete and mass dispensing clinics are closed; and

D. The imminent public health threat has diminished and/or the outbreak did not materialize.

IDHW EMERGENCY NOTIFICATION

For urgent reporting and response beyond standard working hours, an IDHW Division of Public Health notification system is utilized. The notification system is activated through the IDHW Bureau of Emergency Medical Services (EMS) State Communications Center (StateComm). StateComm operates 24 hours per day, seven days per week, and can be reached toll-free by telephone within Idaho, the United States, and Canada, or through radio contact via remote mountaintop transmitter sites connected by microwave links to the Center. StateComm is utilized by health care organizations, EMS agencies, and other government agencies throughout the state for notifying appropriate response parties during urgent situations, such as reporting of selected diseases and other health-related emergencies. Once StateComm receives a report of an event needing an urgent response, the StateComm Communication Specialist contacts the appropriate local, state, and federal agencies; and coordinates conference calls. For incidents impacting public health, StateComm notifies the local PHD pager first and the IDHW contact, if needed.

For IDHW Division of Public Health, a group of designated individuals participate in the state public health notification system. If StateComm needs to contact the IDHW Division of Public Health after standard working hours, the Communications Specialist contacts an appropriate Division of Public Health representative utilizing either a call-down list for non- hazardous material (HazMat) IDHW public health staff or a call-down list for HazMat IDHW public health staff. During an incident where IDHW Division of Health is the lead agency,

18 Base Plan IDHW Public Health Preparedness and Response Plan, Version 7

PUBLIC HEALTH PREPAREDNESS AND RESPONSE PLAN

ANNEX B PUBLIC HEALTH EMERGENCY RISK COMMUNICATIONS

Version 7 September 2011

HEALTH PREPAREDNESS PROGRAM

Idaho Department of Health and Welfare For Official Use Only September 2011

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B -ii Annex B – Public Health Emergency Risk Communications IDHW Public Health Preparedness and Response Plan, Version 7 For Official Use Only Idaho Department of Health and Welfare September 2011

ANNEX B – PUBLIC HEALTH EMERGENCY RISK COMMUNICATIONS TABLE OF CONTENTS

Introduction ...... B-1 A. Purpose ...... B-1 B. Scope ...... B-1 C. Policies ...... B-1

Planning Assumptions ...... B-1

Direction and Control ...... B-2

Concept of Operations ...... B-2 A. Step 1 – Verify Situation ...... B-3 B. Step 2 – Conduct Notifications ...... B-3 C. Step 3 – Conduct Crises Assessment ...... B-4 D. Step 4 – Organize Assignments ...... B-4 E. Step 5 – Prepare Information and Obtain Approvals ...... B-5 F. Step 6 – Release Information to Media, Public, and Partners ...... B-5 G. Step 7 – Obtain Feedback and Conduct Crisis Evaluation ...... B-7 H. Step 8 – Conduct Public Education ...... B-8

Roles and Responsibilities ...... B-8

Appendices to Annex B

Appendix 1 – Communication Staff Assignments Appendix 2 – Partner Public Information Officers Contact List Appendix 3 – IDHW Emergency Notification Procedure Appendix 4 – Risk Communication Assessment Appendix 5 – Resource Locations Appendix 6 – Message Development for Emergency Communications Appendix 7 – Translation Services Information Appendix 8 – Spokesperson Tips Appendix 9 – Anticipated Questions and Answers Worksheet Appendix 10 – Crisis Communication Spokesperson Checklist Appendix 11 – Media Contact List Appendix 12 – Media Call Report Appendix 13 – Immediate Response to Inquiries Appendix 14 – Abbreviations and Acronyms

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B-iv Annex B – Public Health Emergency Risk Communications IDHW Public Health Preparedness and Response Plan, Version 7 Idaho Department of Health and Welfare For Official Use Only September 2011

INTRODUCTION

A. PURPOSE: This Annex outlines the communication policies and procedures to be used by the Idaho Department of Health and Welfare (IDHW) staff during a public health incident. This Annex has been developed in accordance with guidance provided by the Centers for Disease Control and Prevention (CDC).

During a public health incident, risk communication and information dissemination to educate the media, public, partners, and stakeholders regarding risks associated with a real or obvious threat is crucial for an effective public response. This Annex addresses the steps that need to be taken to verify the situation, conduct notifications and assessments, organize assignments, prepare information, obtain approvals, release information, obtain feedback, and conduct public education.

The steps of this Annex are carried out by designated communication teams. Each team’s role is described in Appendix 1, including a job action checklist which provides a breakdown of expected activities for immediate action and ongoing activities.

B. SCOPE: This Annex provides detailed information that outlines the roles and responsibilities of the IDHW Communications Team. The IDHW Public Information Officer (PIO) directs communication teams in order to meet the communication needs of a specific public health incident.

C. POLICIES: The decision to implement this Annex will be made by the Director and/or designee or the IDHW PIO. The decision to terminate the response Annex will also be made by the Director and/or designee or the IDHW PIO. The criteria for termination may include:

a. The incident is contained and local response activities are ongoing and in place; and

b. The need for emergency public information has diminished, and/or the incident did not materialize.

PLANNING ASSUMPTIONS

A. IDHW has partnered with the Idaho Public Health Districts (PHDs) and State agencies represented on the Public Information Emergency Response (PIER) Team(s) to coordinate the development and delivery of messages to the media and general public. A listing of public information contacts for Idaho, CDC, regional, and international partners is found in Appendix 2 of this Annex. Depending on the

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situation, the identification of a public health incident may occur rapidly or it may evolve over several weeks or months.

B. The scale of the incident itself and the effects on the mass populace could disrupt communication functions. Depending on the incident, government agencies (Federal, State, local) may not be able to completely protect the public from all public health incidents. In most instances, individuals will need to take actions to protect themselves and others.

DIRECTION AND CONTROL

In the event of a public health incident, an emergency notification procedure has been developed. This procedure has been graphically displayed in Appendix 3 of this Annex. In addition, all media communication conducted during a public health incident will be reviewed and cleared by the IDHW Director and/or Deputy Directors, PIO, and Division Administrator (or their alternates if they are not available). See Appendix 3 of this Annex for names and contact information.

In addition, the Deputy Attorney General will be contacted by a PIO if the subject to be cleared has a legal implication. If the Idaho Emergency Operations Center (IDEOC) has been activated and a PIER Team(s) assembled, all media communication will also be reviewed and cleared through the PIER Team by the IDHW PIER team leader.

CONCEPT OF OPERATIONS

To insure effective and efficient risk communication, IDHW will utilize the following process: Organize assignments Conduct assessment Prepare information/ (activate crisis plan) 4 Obtain approvals 5 3 Release information to media, public, partners 6 through arranged channels Conduct notification 2 Crisis Occurs 7 Obtain feedback and Verify situation 1 conduct crisis evaluation

8 Conduct public education

B-2 Annex B – Public Health Emergency Risk Communications IDHW Public Health Preparedness and Response Plan, Version 7 Idaho Department of Health and Welfare For Official Use Only September 2011

Step 1: Verify Situation

A. Get the facts;

B. Obtain information from additional sources to put the incident into perspective;

C. Ascertain information origination and determine credibility;

D. Could this be a rumor? Review and critically judge all information;

E. Determine whether the information is consistent with other sources;

F. Determine whether the characterization of the event is plausible;

G. Clarify information through subject matter experts (SMEs);

H. Attempt to verify the event magnitude;

I. Begin to identify staffing and resource needs to meet the expected media and public interest. (Two worksheets provided in Appendix 4 can be used to asses the intensity of the incident and assist in determining the resources needed.); and

J. Determine who should be notified of this potential crisis.

Step 2: Conduct Notifications

A call-down list for IDHW notifications has been provided in Appendix 2 of this Annex. In addition, partner PIO contact information can be found in Appendix 3 of this Annex. When reporting critical incidents the following information should be provided:

A. Date, time, and location of incident;

B. Employee(s) involved [include name(s), location(s), program(s), and work location(s)];

C. Client(s) involved [include name(s), program(s), and location(s)];

D. Other involved [include name(s) and relationship(s) to IDHW, if any];

E. Description of incident; and

F. Person completing report.

Contact with elected officials reporting procedures: Contact with city or county leaders, State Legislators, the Governor’s Office, or Congressional delegation must be reported the same day to the appropriate Division Administrator and the Office of Public Information and Communications. The Office of

Annex B – Public Health Emergency Risk Communications B-3 IDHW Public Health Preparedness and Response Plan, Version 7

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Public Information and Communications is responsible for keeping the Director’s Office current on contacts with political leaders.

Step 3: Conduct Crisis Assessment (Activate Crisis Plan)

The IDHW Health Official and/or designee should conduct the following:

A. The State Health Official and/or designee should determine the organization/office/individual in charge of managing the crisis. They should ensure that direct and frequent contact with the office in charge is possible.

B. The State Health Official and/or designee should determine what other agencies/organizations are doing to solve this crisis.

C. The IDHW PIER Team Leader and/or the IDHW Office of Public Information and Communications should determine what the public wants to know, determine what they should be doing, and decide how to communicate it.

D. State Health Official and/or designee should learn who is being affected by the crisis. What are their public health perceptions? What public health information do they want and need to know?

E. The IDHW PIER Team Leader and/or the IDHW Office of Public Information and Communications should determine what is being said about the event through active monitoring.

Throughout the event, information will continue to be gathered about the severity of the situation and the potential impact on communication operations and resources. This requires swift and active research.

Step 4: Organize Assignments

A. Staff Assignments: The Communication Staff Assignment chart found in Appendix 4 of this Annex provides a graphical depiction of the communication teams and how they interface. The checklist sheets detail the staff responsibilities for the media, public, and partner information teams. These checklists can also be used during the debriefing session between shift changes to ensure that a complete transfer of current actions/activities is made.

B. IDEOC/PIER TEAMS: In accordance with Title 46: Militia and Military Affairs, Chapter 10, State Disaster Preparedness Act also known as “Idaho Disaster Preparedness Act of 1975, amended by the Idaho Bureau of Homeland Security Act of 2004”, if the IDEOC were to open, state agency public information officers would be assigned to the State’s PIER Team(s). The protocol for activating PIER Teams would be with the Governor declaring an emergency and enlisting the Bureau of Homeland Security’s support. The IDEOC would then be activated, with the PIER Team Leader and Alternate Leader contacted. Each PHD Director can also request

B-4 Annex B – Public Health Emergency Risk Communications IDHW Public Health Preparedness and Response Plan, Version 7 Idaho Department of Health and Welfare For Official Use Only September 2011

support of the PIER Team during an emergency. One four-person PIER Team would report to the IDEOC to assist with media calls and to manage information to disseminate to the public. A second PIER Team may then relocate to the site of a disaster to assist with handling on-site media and addressing public concerns. This coordination of PIER activities is supported by the Idaho Emergency Operations Plan (IDEOP), Emergency Support Function #15 (ID-ESF #15), Public Information and External Affairs. See Appendix 3 for contact information for the PIER Team Coordinator. The IDHW lead PIER Team members are the IDHW PIOs.

C. Resources: The locations of pre-designated resources to be used in an emergency situation have been provided in the resource locations chart found in Appendix 5 of this Annex. Pre-determined messages can be found on the Public Health Public Information Officer Team Room of the Idaho Preparedness Learning Management System (LMS). Access to this resource is available to the State and PHD PIOs and the IDHW Health Education Specialist.

Step 5: Prepare Information and Obtain Approvals

A. Message development: Appendix 6 of this Annex contains a document to be used to assist in message development for emergency communication. Appendix 7 of this Annex contains information on how to obtain translation services. Division of Public Health (DPH) SMEs may be called upon as needed to assist in message development.

B. Procedure for information verification and clearance/approval: Three persons will review and clear a public health communications document before it is released from IDHW. The IDHW Director and/or Deputy Director, IDHW PIO, and the appropriate IDHW Division Administrator have been identified as the review team. A list of the identified members can be found in Appendix 3 of this Annex.

In addition, the Deputy Attorney General will be contacted by a PIO if the subject to be cleared has a legal implication. If the IDEOC has been activated and a PIER Team(s) assembled, all media communication will also be reviewed and cleared through the PIER Team by the IDHW PIER Team leader.

All information will be cleared simultaneously and in person, whenever possible. Unless the person requesting clearance of the document is able to get the three primary clearance authorities in one room, three copies of the document will be made and presented to each authority.

Step 6: Release Information to Media, Public, and Partners Through Arranged Channels

Exemptions: Idaho Code §9-340(B), as follows: 9-340B. RECORDS EXEMPT FROM DISCLOSURE – LAW ENFORCEMENT RECORDS, INVESTIGATORY RECORDS OF AGENCIES, EVACUATION AND EMERGENCY RESPONSE PLANS, WORKERS COMPENSATION. The following records are exempt from disclosure:

Annex B – Public Health Emergency Risk Communications B-5 IDHW Public Health Preparedness and Response Plan, Version 7

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A. (3)(b) Records of building, facilities, infrastructures and systems held by or in the custody of any public agency only when the disclosure of such information would jeopardize the safety of persons or the public safety. Such records may include emergency evacuation, escape or other emergency response plans, vulnerability assessments, operation and security manuals, plans, blueprints or security codes. For purposes of this section “system” shall mean electrical, heating, ventilation, air conditioning, and telecommunication systems.

B. Health Insurance Portability and Accountability Act (HIPAA) Protocol: The following information may be released by the IDHW about a person(s) affected by a public health agent/threat:

a. Age (given as a decade range, e.g. 0-10, 11-20, 21-30, etc.);

b. Gender;

c. County of residence; and

d. Health status (hospitalized or not hospitalized).

C. Spokespersons will be utilized in an emergency to communicate information the public wants or needs to know to reduce the incidence of illness and disease. Spokespersons will be provided with the following documents: “Spokesperson Tips” (see Appendix 8), “Anticipated Questions and Answers Worksheets” (see Appendix 9), and “Crisis Communication Spokesperson checklist” (see Appendix 10).

D. Hotline: Hotline services will be used to answer media and general public questions arising as a result of a public health incident. The two primary hotline services include the CDC Public Response Hotline and 2-1-1 Idaho CareLine.

a. CDC Public Response Hotline: All communication materials will include contact information for both the English 1-800-CDC-INFO (1-800-232-4636) and Spanish (1-888-246-2857) versions of this hotline service. Idaho messages will be provided to the CDC hotline through the State/IDHW PIO to the CDC Media Contact (see Appendix 3). Information about calls requiring an Idaho response will be forwarded by this CDC hotline coordinator on a pre-determined, regular basis.

b. 2-1-1 Idaho CareLine: Information and messages will also be provided to the Idaho CareLine through one of the 2-1-1 Idaho CareLine coordinators (see Appendix 4). Information about calls requiring follow-up by IDHW will be forwarded by the 2-1-1 Idaho CareLine coordinators to the Content and Clearance Team on a regular basis. Information requests for medical information will be forwarded by the 2-1-1 Idaho CareLine operators to CDC hotline operators.

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c. Public Health Districts (PHDs): Information and messages will also be provided to PHD hotlines. The process and procedures for setting up a hotline is contained in each agency’s communication plan.

E. Health Alert Network: This automated, Web-based system is designed to rapidly notify designated users about important health information. Health alerts can be initiated in the following ways:

a. Health alerts initiated by CDC: Using their Health Alert Network (HAN), the CDC is able to send a health alert to IDHW and the PHDs. Upon receipt of such an alert, the Office of Epidemiology, Food Protection and Immunizations (OEFI) will provide further guidance as necessary to the PHDs through the Idaho HAN. The PHDs are then able to relay this information, as well as any additional district- specific guidance, to external partners such as Idaho primary care providers, specialists, nurses, other medical professionals, veterinarians, dentists, pharmacy personnel, other agencies/businesses, first responders, elected officials, other public health professionals, and the media.

b. Health alerts initiated by IDHW: Idaho health alerts can be sent via the Idaho HAN by the appropriate IDHW employees from the DPH.

c. Health alerts initiated by the PHDs: Idaho health alerts can be sent via the Idaho HAN by appropriate PHD employees.

F. Regional and local media contact list: Appendix 11 of this Annex provides the media contact list for print, TV, and radio throughout Idaho.

G. Responding to media calls: The Media/Political Contact Liaison, in coordination with the Communication Coordinator, will be responsible for providing coordinated messages to the national and local media as well as responding to media questions.

H. Logging of media calls: A form to assist with responding to media calls is located in Appendices 12 and 13 of this Annex. Appendix 12 is primarily for the Media/Political Liaisons to use, and Appendix 13 is a basic form for responding to incoming inquiries.

Step 7: Obtain Feedback and Conduct Crisis Evaluation

A. As soon as is feasible following a crisis, conduct an evaluation of the organization’s response as follows:

a. Compile and analyze comments and criticism from the public;

b. Compile and analyze media coverage;

c. Conduct an immediate review of what went right and wrong to capture lessons learned;

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d. Share results within IDHW and with the PHDs;

e. Consider whether journal articles could be developed from the analyses;

f. Determine need for changes to Annex B, Public Health Emergency Risk Communications;

g. Determine need to improve policies and processes; and

h. Institutionalize changes with an appropriate training, and revise crisis plan policies and procedures based on lessons learned.

Step 8: Conduct Public Education

A. Once the crisis has subsided, the organization may need to carry out additional public education activities:

a. Should IDHW be educating the public about public health issues related to this crisis?

b. What are the public’s perceptions and information needs related to this crisis?

c. Did the public understand the IDHW messages? Are they taking appropriate actions?

d. Should other audiences not involved in this crisis be considered for public education?

e. Should messages related to this crisis be incorporated into other health communication activities?

f. Should this event be used to highlight any related public health messages?

g. Should any Web sites be updated as a result of this crisis?

h. Should any of the crisis materials be institutionalized?

i. Would a series of post-crisis “canned” articles be useful in this situation?

ROLES AND RESPONSIBILITES

See Appendix 4 for Communication Team Roles and Responsibilities.

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APPENDIX 1 COMMUNICATION STAFF ASSIGNMENTS

PURPOSE

This appendix provides the Communication Staff Assignment Chart and the Job Action Checklists for each identified role.

A. Communication Staff Assignment Chart

Annex B 1 Appendix 1 – Communication Staff Assignments For Official Use Only Idaho Department of Health and Welfare September 2011

Communication Coordinator

• Works directly with the Division of Health Operational Command • Coordinates activities with Public Health Districts • Activates IDHW Communication Teams • Coordinates release of public information through teams

Media/Political Contact IDHW PIER Content and Clearance Communication Monitoring Liaison and Research • State public information • Develops content for • Main contact for media officers who can be press releases, talking • Monitors TV and radio calls and political activated for response points, Web material broadcasts, Web sites, inquiries • Joint Incident Command • Disseminates newspaper articles for • Pass information to team Center (activated by messages/material to accuracy leader and Content and Governor or his/her other team leads • Checks for missing Clearance Team designee) information, providing • When appropriate, media with key facts returns calls to media or political leaders

2-1-1 Idaho CareLine Web Coordinators • Posts latest updates to • Assist operators, relay inform people of questions and information emergency response for script development • Schedule 2-1-1 activities to fit the crisis • Activate backups (if necessary, request national 2-1-1 support)

2-1-1 Idaho CareLine

• Use the designated state wide source for information • Provides scripted messages to public • Communicates with 2-1-1 Coordinators on incoming questions from public

2 Annex B Appendix 1 – Communication Staff Assignments Idaho Department of Health and Welfare For Official Use Only September 2011

COMMUNICATION COORDINATOR

Staff Member Contact Information: Lead: Tom Shanahan Emily Simnitt Public Information Manager Public Information Officer Office of Public Information and Office of Public Information and Communication Communication 334-0668 (work) 334-0693 (work) 869-1070 (cell) 514-5848 (cell) [email protected] (text) [email protected] (text) [email protected] [email protected]

Role: This staff member will serve as the communication lead for the Idaho Department of Health and Welfare (IDHW) and will be responsible for coordinating all communication activities.

Receive Information From: The Idaho Department of Health and Welfare Operation Center (IDHWOC)

Provide Information To: Communication Functional Team Leads

Knowledge, Skills, and Abilities Desired:  Knowledgeable on the Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan  Knowledgeable of the Incident Command System  Able to successfully handle multiple tasks while working under stress  Knowledgeable on crisis and emergency risk communication principles  Understand and anticipate the questions the media and the general public are likely to have regarding the incident  Understand and able to develop and communicate effective, consistent messages that build trust in the receipt and delivery of messages to Idaho residents and State partners

Immediate Actions:

 Activate Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan, as appropriate.  Designate an IDHW Public Information Emergency Response (PIER) Team member, as appropriate.  Establish initial communication with the IDHWOC, subject matter experts(s), and/or PIER Team. Determine known information and discuss the release of current and anticipated information.  Bring together the IDHW communication team functional leads; brief them on event, advise them on what can be communicated now, and delegate assignments.  Contact the public information officers associated with the affected Public Health District(s) (PHD), other Idaho agencies, and Federal partners as necessary to learn what communication they are planning and coordinate the development and dissemination of information.

Annex B 3 Appendix 1 – Communication Staff Assignments For Official Use Only Idaho Department of Health and Welfare September 2011

 Prepare clearance team that will review all messages before they are released to the public.  Bring in needed resources.  Determine the initial operational hours/days for the communication team.

Ongoing Operations:

 Continue regular communications with the IDHWOC, IDHW communication functional team leads, the PHD PIOs, and other appropriate partners.  Review and approve materials from the Content and Clearance Team for release and coordinate their review by the IDHWOC.  Line up designated spokesperson(s). Inform them when they need to be available to the media and brief them on messages prior to that time.  Provide spokesperson(s) background materiel on the event.  Review with spokesperson(s) tips for message content prior to media contact using the “Crisis Communication Spokesperson Checklist”.  Establish a regular review of resources used and needed.  Reassess every 12 hours the operational hours/days for the communication team.

After Action Responsibilities:

 Continue regular communications with the IDHWOC, IDHW communication functional team leads, the PHD PIOs, and other appropriate partners as needed.  Participate in after action review/debriefing with the IDHW Communications Team.  Recommend changes to Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan as needed.

4 Annex B Appendix 1 – Communication Staff Assignments Idaho Department of Health and Welfare For Official Use Only September 2011

IDHW PUBLIC INFORMATION EMERGENCY RESPONSE (PIER) TEAM REPRESENTATIVES

Staff Member Contact Information: Lead: Deputy Director Alternate: Program Manager

Role: These team members will act as the lead for IDHW PIER team, coordinating all activities with the Communication Coordinator.

Receive Information From: Communication Coordinator, State Emergency Operation Center

Provide Information To: Communication Coordinator, State Emergency Operation Center

Knowledge, Skills, and Abilities Desired:  Knowledgeable on Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan  Knowledgeable of the Incident Command System  Able to successfully handle multiple tasks while working under stress  Knowledgeable on crisis and emergency risk communication principles  Understand and anticipate the questions the media and the general public are likely to have regarding the incident  Knowledgeable on Idaho communication personnel and resources

Immediate Actions:

 Provide or serve as the IDHW PIER Team representative at the Idaho Emergency Operation Center or in the field, as necessary.  Serve as a liaison between PIER Team and the Communication Coordinator.  Request needed resources from Communication Coordinator.

Ongoing Operations:

 Continue regular communications with the Communication Coordinator and PIER Team.  Bring in resources as needed.

After Action responsibilities:

 Participate in after action review/debriefing with the IDHW Communications Team and PIER Team, as appropriate.  Recommend changes to Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan as needed.

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CONTENT AND CLEARANCE

Jean Calomeni Health Education Specialist Communication and Environmental Health 3634-4961 (work) [email protected]

Role: These team members will be responsible for writing communication messages and disseminating them to the appropriate audience. Following development, this team will clear these messages through the appropriate subject matter experts and the Communication Coordinator.

Receive Information From: Communication Coordinator

Provide Information To: 2-1-1 Idaho CareLine Coordinators, Web, Media/Political Contact Liaison

Knowledge, Skills, and Abilities Desired:  Knowledgeable on Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan  Able to successfully handle multiple tasks while working under stress  Knowledgeable on crisis and emergency risk communication principles  Understand and anticipate the questions the media and the general public are likely to have regarding the incident  Able to develop effective, consistent messages that build trust in the receipt and delivery of messages to Idaho residents and State partners

Immediate Actions:

 Coordinate with Communication Coordinator to develop key messages and information for dissemination based only on what is currently known about the event (see Appendix 6).  Provide all IDHW Communication Functional Team Leads with communication messages and media call form (see Appendix 12).

Annex B 7 Appendix 1 – Communication Staff Assignments For Official Use Only Idaho Department of Health and Welfare September 2011

Ongoing Operations:

 Continue regular communications with the IDHW Communications functional team leads, providing them with updated, approved messages and scripts.  Prioritize incoming information for clearance and dissemination.  Share soon-to-be released materials and key messages with Communication Coordinator.  Work with translators to develop messages for cultural and language requirements of special populations.  Provide developed communication messages and materials to all IDHW Communication Functional Team Leads.

After Action Responsibilities:

 Participate in after action review/debriefing with the IDHW Communications Team.  Recommend changes Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan as needed.

8 Annex B Appendix 1 – Communication Staff Assignments Idaho Department of Health and Welfare For Official Use Only September 2011

MEDIA/POLITICAL CONTACT LIAISON

Staff Member Contact Information: TBD

Role: These team members will be responsible for providing the coordinated messages to the national and local media as well as Idaho politicians. This team will also relay any unanswered questions to the content and clearance team and be responsible for calling back the media and legislators with answers to their questions.

Receive Information From: Communication Coordinator and Content and Clearance

Provide Information To: Communication Coordinator and Content and Clearance

Immediate Actions:

 Establish regular communication with the Communication Coordinator and the Content and Clearance Team.  Work with Communication Coordinator and the Content and Clearance team to coordinate information dissemination with the national and local media and any Idaho legislators requesting information.

Ongoing Operations:

 Continue regular communications with the IDHW Communications Team.  Continue to relay incoming information from the national and local media as well as the Idaho legislators to the Communication Coordinator and the Content and Clearance Team.  Prioritize incoming information to provide to Content and Clearance Team.

After Action Responsibilities:

 Participate in after action review/debriefing with the IDHW Communications Team.  Recommend changes to Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan as needed.

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COMMUNICATION MONITORING AND RESEARCH

Staff Member Contact Information: TBD

Role: These team members will be responsible for monitoring the messages disseminated by the media, identifying media information needs and requests, and compiling the requests/questions from CareLine operators. They will provide gathered information to the Communication Coordinator.

Receive Information From: Communication Coordinator

Provide Information To: Communication Coordinator

Immediate Actions:

 Activate enhanced media monitoring systems via watching TV news, monitoring print news, and researching stories on the Internet.  Monitor information shared by the National Public Health Information Coalition (NPHIC).  Establish regular communication with the Communication Coordinator.  Establish initial triage in responding to media and public interests and inquiries.  Analyze what messages are appearing on the event: o Determine what messages are needed; o Determine what misinformation needs correcting; and o Identify concerns, interests, and needs arising from the crisis as it is being reported.

Ongoing Operations:

 Collect and disseminate public and media requests and inquiries to the appropriate IDHW subject matter expert(s) on a regular basis.  Research communication on similar events that might be used in IDHW communications through the NPHIC and others.  Continue triage for response to media requests and inquiries.

Annex B 11 Appendix 1 – Communication Staff Assignments For Official Use Only Idaho Department of Health and Welfare September 2011

After Action Responsibilities:

12 Annex B Appendix 1 – Communication Staff Assignments Idaho Department of Health and Welfare For Official Use Only September 2011

2-1-1 IDAHO CARELINE COORDINATORS

Staff Member Contact Information: TBD

Role: These team members will be responsible for providing CareLine operators with approved information to respond to questions from the public.

Receive Information From: Content and Clearance

Provide Information To: Content and Clearance

Immediate Actions:

 Provide CareLine Coordinators with approved messages.  Establish communication with the Content and Clearance.  Develop bullet points with key information and questions to ask callers for 2-1-1 Idaho CareLine operators, as necessary.  Provide just-in-time training to new hotline operators.

Ongoing Operations:

 Provide staff with updates on the new incoming information from Content and Clearance and the IDHW website.  Continue to develop bullet points with key information and questions to ask callers for 2-1-1 Idaho CareLine operators, as necessary.  Compile the incoming questions from the operators and provide them to Content and Clearance.  Provide just-in-time training to new hotline operators.

After Action Responsibilities:

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14 Annex B Appendix 1 – Communication Staff Assignments Idaho Department of Health and Welfare For Official Use Only September 2011

HOTLINE OPERATORS

Staff Member Contact Information: TBD

Role: These team members will be responsible for providing the public with approved messages and forwarding any unanswered questions to the 2-1-1 Idaho CareLine coordinators.

Receive Information From: 2-1-1 Idaho CareLine Coordinator(s)

Provide Information To: 2-1-1 Idaho CareLine Coordinator(s)

Immediate Actions:

 Receive just-in-time training on event-related issues as appropriate.

Ongoing Operations:

 Provide the public with approved messages.  Provide the 2-1-1 Idaho CareLine Coordinator(s) with any unanswered questions coming from the public.

After Action responsibilities:

 Continue to provide messages to the public as needed.  Participate in after action review/debriefing with the IDHW Communications Team.  Recommend changes to Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan as needed.

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WEB

Staff Member Contact Information: TBD

Role: These team members will be responsible for putting approved communication materials on the IDHW web site.

Receive Information From: Content and Clearance Team

Provide Information To: N/A

Knowledge, Skills, and Abilities Desired:  Knowledgeable on Annex B, Public Health Emergency Risk Communications, of the IDHW Public Health Preparedness and Response Plan  Able to work under stress  Knowledgeable on crisis and emergency risk communication principles  Able to build web pages  Knowledgeable on appropriate partner web sites

Immediate Actions:

 Format content materials developed by the Content and Clearance Team and place on the IDHW web site.  Provide links to pertinent national information that will be useful.  Gather web information for possible dissemination.

Ongoing Operations:

 Create links to other governmental agency web sites that also will have information about the event.  Clear all web site content with Content and Clearance Team prior to making it available on-line.  Prepare graphics to illustrate the incident or what is being done.

After Action responsibilities:

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APPENDIX 2 PARTNER PUBLIC INFORMATION OFFICERS CONTACT LISTS

PURPOSE

This appendix lists the contact numbers for partner public information agents.

Idaho Public Information Partners Organization Contact NameBusiness Phone Business Fax Email Agriculture Pamm Juker 208-332-8671 208-334-2170 [email protected] Boise State University Kathleen Craven 208-426-3275 208-426-4001 [email protected] Bureau of Homeland Security Robert Feeley 208-422-3033 208-422-3044 [email protected] College of Southern Idaho Doug Maughan 208-732-6262 208-736-3015 [email protected] College of Western Idaho Jennifer Couch 208-562-3508 [email protected] Labor Georgia Smith 208-332-3570 x 2102 208-334-6455 [email protected] Corrections Jeff Ray 208-658-2141 208-327-7404 [email protected] Department of Environmental Quality Director’s Office 208-373-0240 208-373-0287 Eastern Idaho Technical College Todd Whightman 208-524-3000 x 3440 [email protected] Education Melissa McGrath 208-332-6818 208-334-2228 [email protected] Ed Mitchell 208-287-2883 [email protected] Fish and Game 208-334-2148 Niels Nokkentved 208-287-2882 [email protected] Governor’s Office Mark Warbis 208-334-2100 208-334-3454 [email protected] Tom Shanahan 208-334-0668 [email protected] Health and Welfare 208-334-5926 Emily Simnitt 208-334-0693 [email protected] Nicole Stricker 208-526-5955 208-526-9917 [email protected] Idaho National Laboratory Carisa Schultz 208-526-9120 208-526-2089 [email protected] To get in touch with INL communications officer on duty, call Warning Communications Center at 208-526-1515 Brad Bugger 208-526-0833 [email protected] Tim Jackson 208-526-8484 [email protected] Department of Energy Clayton Ogilvie 208-526-5190 208-526-8789 [email protected] Bob Pence 208-526-6518 [email protected] Danielle Miller 208-526-5709 [email protected]

Annex B 1 Appendix 2 – Partner Public Information Officers Contact Lists For Official Use Only Idaho Department of Health and Welfare September 2011

Steve Richardson Idaho State Police 208-884-7360 208-884-7462 [email protected] Sheldon Kelly Idaho State University Libby Howe (acting) 208-282-2930 [email protected] Industrial Commission Megan Holbrook 208-334-6013 208-334-5145 [email protected] Insurance Fund Al Bunch 208-332-2203 208-334-3696 [email protected] Labor Bob Fick 208-332-3570 x 3628 208-334-6340 [email protected] Lewis – Clark College Bert Sahlberg 208-792-2200 208-799-2201 [email protected] stephanie.bailey- Library Stephanie Bailey-White 208-334-2150 x 112 208-334-4016 [email protected] North Idaho College John Martin 208-769-3316 208-769-3273 [email protected] Parks and Recreation Jennifer Werner 208-514-2254 208-334-5232 [email protected] PERSI Patrice Perow 208-287-9261 208-334-2086 [email protected] Public Health District 1 Cynthia Taggart 208-415-5108 208-415-5181 [email protected] Public Health District 2 Tara Biesecker 208-799-1383 208-799-0349 tbieseck@[email protected] Public Health District 3 Laurie Boston 208-455-5325 208-454-7722 Laurie.boston@[email protected] Public Health District 4 Dave Fotsch 208-327-8639 208-327-8500 [email protected] Public Health District 5 Amy Lierman 208-737-5978 208-734-9502 [email protected] Public Health District 6 Tracy McCulloch 208-239-5250 208-234-7169 [email protected] Public Health District 7 Geri Rackow 208-533-3155 208-5257063 [email protected] Public Utilities Commission Gene Fadness 208-334-0339 208-334-3762 [email protected] Red Cross of Idaho Polly Gorley 208-947-4357 x 807 208-947-4371 [email protected] Tax Commission Renee Eymann 208-334-7513 208-334-7846 [email protected] Jeff Stratten 208-334-8817 [email protected] Transportation 208-334-8563 Mel Coulter 208-334-8002 [email protected] University of Idaho Tania Thompson 208-885-6267 208-885-5841 [email protected] Water Resources Kelly Conrad 208-287-4992 208-287-6700 [email protected]

2 Annex B Appendix 2 – Partner Public Information Officers Contact Lists Idaho Department of Health and Welfare For Official Use Only September 2011

IDHW Public Health Media Clearance Position/Role Contact Name Business Phone Business Fax Email 1. Director Richard Armstrong 208-334-5500 208-334-6558 [email protected] Richard (Dick) Schultz 208-334-0627 [email protected] Alternates David Taylor 208-334-5500 208-334-6558 [email protected] Drew Hall 208-334-5506 [email protected] W 208-334-0668 2. Public Information Manager Tom Shanahan H 208-888-4175 208-334-5926 [email protected] C 208-890-0161 Alternate PIO Emily Simnitt 208-334-0693 208-334-5926 [email protected]

3. Division Administrator Jane Smith 208-334-5932 208-334-6581 [email protected]

Alternate Dr. Chris Hahn 208-334-5939 208-334-5939 [email protected]

Regional Public Information Partners State Contact Name Business Phone Business Fax Email Alaska Greg Wilkinson 907-269-7285 907-269-2048 [email protected] Tom Shanahan 208-334-0668 [email protected] Idaho 208-334-5926 Emily Simnitt 208-334-0693 [email protected] Montana Jon Ebelt 406-444-0936 406-444-1970 [email protected] Nevada Martha Framsted 775-684-4014 775-684-4211 [email protected] Christine Stone 971-673-1282 [email protected] Oregon 971-673-1299 Candy Cates 971-673-1313 [email protected] Utah Tom Hudachko 801-538-6232 801-538-6306 [email protected] 360-236-4077 Washington Tim Church 360-236-4024 [email protected] 360-280-2517 Wyoming Kim Deti 307-777-7656 307-777-7439 [email protected]

Annex B 3 Appendix 2 – Partner Public Information Officers Contact Lists For Official Use Only Idaho Department of Health and Welfare September 2011

International Contacts Location Contact NameBusiness Phone Business Fax E-mail 250-952-1280 British Columbia, Canada Peter Dalton 250-952-1883 [email protected] 250-356-7876 Kevin Finnerty (Ex. Dir Comm and Info 416-327-4352 416-327-8791 [email protected] Branch) Ontario, Canada Deanna Blair (Manager, Issues and 416-326-7257 416-327-3858 [email protected] Media Comm and Info Branch

Current CDC Division of Media Relations (DMR) Staffing http://www.cdc.gov /media/subtopic/contact.htm Division/Program Contact Name Phone Business Fax E-mail 404-639-3286 Main Media Line 404-639-7394 [email protected] 800-232-4636 Director, Media Relations Glen Nowak 404-639-7289 [email protected] Press officer  National Institute for Occupational Safety and Fred Blosser 202-245-0645 [email protected] Health (NIOSH) – primary contact

4 Annex B Appendix 2 – Partner Public Information Officers Contact Lists Idaho Department of Health and Welfare For Official Use Only September 2011

Senior press officer  Air pollution, asthma, mold, formaldehyde, vessel (cruise ship) sanitation, cancer clusters and phthalates  Agency for Toxic Substances Bernadette Burden 404-639-7288 [email protected] and Disease Registry (ATSDR)  National Institute for Occupational Safety and Health (NIOSH) – secondary contact Senior press officer  Birth defects and Candice Burns Hoffman 404-639-7689 [email protected] developmental disabilities  CDC Buildings and Facilities

Press officer  HIV/AIDS, viral hepatitis, Elizabeth-Ann Chandler 404-639-8895 [email protected] STDs and tuberculosis Press officer  Haiti Response  Injury prevention and control, drowning, school violence, suicides, concussions, auto Melissa Dankel 404-639-4718 [email protected] accidents, falls, violence/abuse and prescription drug overdose  Office of Science and the Public Health Law Program Press officer  Pertussis, chickenpox, measles, mumps, rubella, Jeff Dimond 404-639-7324 [email protected] polio, HPV, Norwalk virus, rotavirus

Annex B 5 Appendix 2 – Partner Public Information Officers Contact Lists For Official Use Only Idaho Department of Health and Welfare September 2011

Press officer  Injury prevention and control, drowning, school violence, suicides, concussions, auto Gail Hayes 770-488-4902 [email protected] accidents, falls, violence/abuse and prescription drug overdose Senior press officer  National Center for Health Statistics (NCHS)  Heat disease and stroke  Health marketing Karen Hunter 404-639-7277 [email protected]  Adolescent/school health and physical activity, nutrition obesity and breastfeeding  Diabetes  Genomics Press officer  Emerging Infectious Disease Journal  Epidemic Intelligence Service (EIS)  Smoking and Health  Bacterial diseases, insect Kristen Nordlund 404-639-7387 [email protected] borne diseases, West Nile virus, Lyme Disease, and plague  Viral and rickettsial disease, Mad Cow Disease, Ebola, Hantavirus, rabies and special pathogens

6 Annex B Appendix 2 – Partner Public Information Officers Contact Lists Idaho Department of Health and Welfare For Official Use Only September 2011

Senior press officer  Office of the CDC Director  CDC budget Arleen Porcell-Pharr 404-639-7285 [email protected]  Hispanic health issues and Spanish-language media  Speaks Spanish Senior press officer  Immunization, vaccines and immunization safety Joe Quimby 404-639-7368 [email protected]  Pertussis, chicken pox, measles, mumps, rubella, polio and influenza Senior press officer  Terrorism preparedness, pandemic preparedness, bioterrorism and emergency response Von Roebuck 404-639-7284 [email protected]  Director’s Emergency Operations Center (DEOC)  Public Health Laboratory Networks  Public Health Law Press officer  Foodborne diseases issues: Salmonella, E. Coli, FoodNet, PulseNet and Safe Water Systems  Clean Hands campaign  Morgellons disease Lola Russell 404-639-7916 [email protected]  Quarantive issues; border health; animal importation; travelers’ health; immigrant, refugee and migrant health; Arctic Investigations Program and pandemic flu community mitigation measures

Annex B 7 Appendix 2 – Partner Public Information Officers Contact Lists For Official Use Only Idaho Department of Health and Welfare September 2011

Senior press officer  Office of CDC Director, CDC buildings and facilities, CDC budget and Office of Science W: 404-639-7851 Tom Skinner [email protected]  Chronic Fatigue Syndrome C: 404-625-7579  Public Health Informatics  CDC′s Healthiest Nation campaign Press officer  Women′s health  Minority health  Special populations Rhonda Smith 404-639-7292 [email protected]  Viral and rickettsial diseases, Mad Cow Disease, Ebola, Hantavirus, rabies and special pathogens

8 Annex B Appendix 2 – Partner Public Information Officers Contact Lists Idaho Department of Health and Welfare For Official Use Only September 2011

APPENDIX 3 IDAHO DEPARTMENT OF HEALTH AND WELFARE (IDHW) EMERGENCY NOTIFICATION PROCEDURE

PURPOSE

This appendix provides the notification numbers that will be used during a public health incident.

Call-down list for non-Hazardous Material (HazMat) State IDHW public health staff (All are 208 area code.)

Name Work Home Cell Christine Hahn, MD 334-6583 331-0304 860-2217 Leslie Tengelsen, DVM 334-5941 863-4188 863-4188 Kris Carter, DVM 334-6674 342-0595 n/a Jane Smith, RN 334-5932 853-6115 573-0591 Dieuwke Spencer, RN 334-0670 368-0806 484-0101 Dia Gainor 334-4000 658-1091 867-4445 Angela Wickham 334-6553 867-6898 331-5634 Elke Shaw-Tulloch 334-5950 338-1302 761-5985 Chris Ball 334-2235 608-3067 830-9742

Call-down list for HazMat IDHW public health staff (Use only when State Public Health is specifically requested.) (All are 208 area code.)

Name Work Home Cell Kai Elgethun 334-5682 891-3317 891-3317 Elke Shaw-Tulloch 334-5950 338-1302 761-5985 Dia Gainor 334-4000 658-1091 867-4445 Jane Smith, RN 334-5932 853-6115 573-0591 If no response from any of these four contacts, use call-down list above for non-HazMat State (IDHW) public health staff.

The determination of whether an incident is categorized as a non-Hazardous Material (HazMat) or a HazMat incident is made by StateComm based on definitions found in the Idaho Hazardous Materials/WMD Incident Command and Response Support Plan.

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APPENDIX 4 RISK COMMUNICATION ASSESSMENT

PURPOSE

This worksheet will be utilized to assess the intensity of a public health incident.

A. Incident Assessment Matrix:

a. Initial assessment of the intensity of a crisis incident is vital.

b. To complete, begin by checking the boxes below that are applicable to your incident.

c. Don’t spend a lot of time considering whether or not to check a box; this matrix is meant to be a general guide and should only take a few minutes to complete.

d. This is not a test, and there are no right or wrong answers.

Criteria Criteria Check if Intensity Crisis Criteria Number applicable (0–8) 1  ++++++++ Initial incident is clearly recognized as a public health emergency requiring immediate public communication to prevent further widespread illness/death. 2  ++++ Deaths are expected within a short window of time (catastrophic incident). Diagnosis and/or treatment are uncertain. 3  ++++ The media and public perceive incident as the “first,” “worst,” or “biggest,” etc. 4  ++++ Deaths are expected well above normal levels. 5  +++ The incident is occurring in a metropolitan area (with dense media outlets) versus a sparsely populated area (with fewer media outlets). 6  +++ The incident is sudden, is national in scope, or has the potential to have a national health impact. 7  +++ The government is perceived as a cause of or responsible for the incident. 8  +++ The incident predominantly impacts children or previously healthy adults. 9  +++ The incident is possibly “man-made” and/or deliberate. 10  +++ Controlling incident may require widespread public civil rights suspension. 11  +++ Persons involved must take steps to protect personal health and safety. 12  +++ Responsibility for mitigating incident falls within the scope of your organization. 13  ++ The incident has some “exotic” aspect. 14  ++ A well-known product, service, or industry is involved. 15  ++ Sensitive international trade or political relations are involved. 16  ++ A well-known “celebrity” is involved. 17  ++ An ongoing criminal investigation is involved. 18  ++ The disease or public health issue is not well understood by the

Annex B 1 Appendix 4 – Risk Communication Assessment For Official Use Only Idaho Department of Health and Welfare September 2011

Criteria Criteria Check if Intensity Crisis Criteria Number applicable (0–8) general population, or the general population is misinformed about the situation. 19  ++ The incident is “acute.” Your organization is faced with explaining the incident and the aftermath (e.g., a laboratory accident or chemical release). 20  + Long-term health effects for humans involved in the incident are uncertain. 21  + The incident is evolving. Its progression is uncertain and may become more or less serious (e.g., identification of a novel influenza virus). 22  + The incident site does not have a well-equipped and resourced public information response capability. 23  0 Incident occurred internationally with little chance of affecting U.S. population. 24  0 Treatment or control of exposure is generally understood and within the person’s control. Incident Evaluation Factors Crisis Crisis Description Crisis Criteria Recommended Outcome* Level Highly intense in the First box must be Operate 24 hours a day, 7 days a week initial phase. The need checked. From among for media and public response, with an to disseminate boxes 2, 3, and 4, at expectation that relief and replacement information rapidly to the least two boxes must staff will be needed. Per your plan, form public and media is be checked. or join a Joint Information Center (JIC). A critical. Life and limb will be at risk if the public is not notified about the risk and public health recommendations. Intense. The need to First box not checked, Operate 20 hours a day, 7 days a week directly provide public and third and fourth during the initial phase. Set up routine health recommendations boxes checked. times for media briefings, allow public to to the public and media e-mail or leave phone messages during to save life or limb is not non-duty times, and move into immediate. The public maintenance phase when possible. Be B and media, however, prepared to face “initial phase” believe their health and demands, depending on developments safety are or could soon during the maintenance phase be at risk. There is a (maintenance phases with bumps). May high and growing need to form a JIC. demand for more information.

2 Annex B Appendix 4 – Risk Communication Assessment Idaho Department of Health and Welfare For Official Use Only September 2011

Criteria Criteria Check if Intensity Crisis Criteria Number applicable (0–8) Crisis Level Crisis Description Crisis Criteria Recommended Outcome* Moderately intense. Third box checked, Operate 10–12 hours a day, 5–6 days a Media frenzy develops. and boxes 1, 2 and 4 week and assign a single team member Interest is generated not checked. Three or for after-hour purposes during the initial because of the incident more of the ++ boxes phase. Operate on weekend if incident novelty versus a checked, and one or occurs on a weekend; otherwise use C legitimate and more of the +++ boxes on-call staff only on weekends, not widespread or checked. during full operation. Attempt to move immediate public health the media and public to maintenance concern. Interest could phases with prescribed times and die suddenly if a “real” outlets for updates. No need to form a crisis occurred. JIC. Minimally intense. Boxes 1, 2, and 3 not Operate normally in the initial phase Builds slowly and may checked. More + or ++ while preparing to move to 24 hours a continue for weeks, boxes checked than day, 7 days a week, if needed. Notify depending on the +++ boxes. relief and replacement staff that they outcome of further may be called for duty depending on investigation. Requires how the incident develops. Do not “burn D monitoring and out” staff with long hours before the reassessments. public and media demand escalates. Practice your crisis communication operations (during normal duty hours) to ensure the system works. Consider operating a JIC if information release is shared.

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APPENDIX 5 RESOURCE LOCATIONS IN BOISE, IDAHO

PURPOSE

This appendix provides a list of available rooms, resources, and the contact information that can be used in emergency response.

Space Rooms/Space Location Capacity Resources Contact Fees Conference Pete T. Cenarussa Building 20 white board, Deborah Bailey None rooms/space for Conference Room 3A network connection 334-0642 operating your [email protected] communications Pete T. Cenarussa Building 25 TV/VCR, Deanna Jarvis None teams outside of the Conference Room 6 Whiteboard, network 334-6585 EOC, for a location to connection, conference [email protected] bring media on site, phone for quickly training Pete T. Cenarussa Building 40 screen, Fiona Brumstaf None spokespersons, and Conference Room 7 TV/VCR, 334-5625 for holding team town white board, [email protected] meetings. network connection Pete Cenarussa Building 30 TV/VCR, Margo Miller None Conference Room 10 white board, 334-0627 To schedule these network connection [email protected] conference rooms and Joe R. Williams Building Each screen, phone line 332-1900 $50/day access the resources 700 West State Street conference TV/VCR, available in them, call Department of Administration room = 100 whiteboard; $30/half or e-mail the listed (chairs only), network connection day contact person. East Conference Room – 1st 50-60 (tables Provide the contact Floor and chairs) person with a PCA code if there is an West Conference Room – 1st associated fee. Floor

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Joe R. Williams Building 30 screen, 332-1900 $20/day 700 West State Street TV/VCR, Department of Administration whiteboard; $15/half network connection day Basement Conference Room *UNAVAILABE UNTIL 12/10 Joe R. Williams Building 50 (chairs screen, 334-4250 Luella Lee None 700 West State Street only), 20 whiteboard, [email protected] Department of Insurance (chairs and network connection, 3rd Floor Conference Room A tables) projector, phone line Joe R. Williams Building 12 whiteboard, 334-3150 None 700 West State Street 85 network connection; Jennifer Bonilla Accounting Department screen in training room only [email protected]

4th Floor Conference Room A 4th Floor Training Room Joe R. Williams Building 35 whiteboard, 334-3100 None 700 West State Street screen, Jennifer Bonilla Controller’s Office network connection [email protected] 5th Floor Conference Len B. Jordan Building screen, sink 332-1500 option 2 $20/day 650 West State Street whiteboard, phone line $15/half Department of Administration network connection day

3rd Floor – Room 302 30 Basement Room – B-02 49 portable videoconferencing Len B. Jordan Building 30 screen, 332-6810 None 650 West State Street TV/VCR, Department of Education whiteboard, 2nd Floor network connection

2 Annex B Appendix 5 – Resource Locations in Boise, Idaho Idaho Department of Health and Welfare For Official Use Only September 2011

Equipment and Supplies Equipment Location How to Obtain It Web site (24/7) www.healthandwelfare.idaho.gov Julie Ellsworth 334-5559 [email protected]  Tom Shanahan 334-0668 [email protected] Fax machine (for broadcast fax 10th Floor Director’s Office lobby; Elsie Boyd 334-0628 [email protected]  releases) Tom Shanahan’s office Laptop computers 10th Floor Tom Shanahan 334-0668 [email protected]  10th Floor Emily Simnitt 334-0693 [email protected] 4th Floor Janet Brown 334-6957 [email protected]  Printers for every computer Network printers only  Copier (and backup) Director’s Office, Communication’s  Scanner 4th Floor Janet Brown 334-6957 [email protected] Several tables Conference rooms Conference room  contact person, see A. Space above Cell phones/pagers/ personal data Each PIO carries a cell phone Tom Shanahan 208-890-0161  devices and e-mail readers Emily Simnitt 208-514-5848 Calendars, flow charts, bulletin In conference rooms only  boards, easels  Paper By printers Margo Miller 334-0627 [email protected]  Color copier Network copier; 1st,10th Floors LCD projector 10th Floor Tom Shanahan 334-0668 [email protected]  4th Floor Janet Brown 334-6957 [email protected] Podium In Conference Rooms 7,10 Conference room  contact person, see A. Space above Satellite hookup 4th Floor; Conference Rooms 3a, 4, Janet Brown 334-6957 [email protected]  6, 7, 9, 10 TV/VCR 10th Floor ; 4th Floor Tom Shanahan 334-0668 [email protected]  Emily Simnitt 334-0693 [email protected] Janet Brown 334-6957 [email protected]  Video copier 4th Floor Janet Brown 334-6957 [email protected]  CD-ROM Each computer is equipped  Paper shredder Done by contractor Copier toner 10th Floor supply closet Margo Miller 334-0627 [email protected]  4th Floor Janet Brown 334-6957 [email protected]

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Printer ink, paper Stored with printers. Margo Miller 334-0627 [email protected]  Janet Brown 334-6957 [email protected]  Pens 10th Floor supply closet Margo Miller 334-0627 [email protected]  Markers 10th Floor supply closet Margo Miller 334-0627 [email protected]  Highlighters 10th Floor supply closet Margo Miller 334-0627 [email protected]  Erasable markers 10th Floor supply closet Margo Miller 334-0627 [email protected]  FedEx and mail supplies Director’s Office Margo Miller 334-0627 [email protected]  Sticky notes 10th Floor supply closet Margo Miller 334-0627 [email protected]  Tape 10th Floor supply closet Margo Miller 334-0627 [email protected]  Notebooks 10th Floor supply closet Margo Miller 334-0627 [email protected]  Poster board 10th Floor communication’s area Margo Miller 334-0627 [email protected]  Standard press kit folders 10th Floor communication’s area Tom Shanahan 334-0668 [email protected] B-roll beta copies Laughing Dog Productions Tom Shanahan 336-4162  3235 E. Bayberry Ct.  Formatted computer disks Each person has supply Margo Miller 334-0627 [email protected]  Color-coded supplies 10th Floor supply closet Margo Miller 334-0627 [email protected]  Organizers 10th Floor supply closet Margo Miller 334-0627 [email protected]  Expandable folders 10th Floor supply closet Margo Miller 334-0627 [email protected]  Staplers (several) Each PIO has one  Paper punch Graphic Arts area Emily Simnitt 334-0693 [email protected]  Three-ring binders Graphic Arts area Julie Scholnik 334-0693 [email protected] Organization’s press kit or its logo http://infonetdhw/hw_logo/home.htm (Logo)  on a sticker  Paper clips (all sizes) 10th Floor supply closet Margo Miller 334-0627 [email protected]

4 Annex B Appendix 5 – Resource Locations in Boise, Idaho Idaho Department of Health and Welfare For Official Use Only September 2011

APPENDIX 6 MESSAGE DEVELOPMENT FOR EMERGENCY COMMUNICATION

PURPOSE

This appendix contains a document to be used to assist in message development for emergency communication.

First, consider the following:

Audience: Purpose of Message: Method of delivery:  Relationship to event  Give facts/update  Print media release  Demographics (age,  Rally to action  Web release language, education,  Clarify event status  Through spokesperson (TV culture)  Address rumors or in-person appearance)  Level of outrage  Satisfy media requests  Radio  Other ______

Six Basic Emergency Message Components:

1. Expression of empathy:

2. Clarifying facts/Call for Action: Who What? Where? When? Why? How? 3. What do we not know? 4. Process to get answers: 5. Statement of commitment: 6. Referrals: For more information Next scheduled update Finally, check your message for the following:

Positive action steps Avoid jargon Honest/open tone Avoid judgmental phrases Applied risk communication principles Avoid humor Test for clarity Avoid extreme speculation Use simple words, short sentences Develop a notification schedule!

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APPENDIX 7 TRANSLATION SERVICES INFORMATION

PURPOSE

This appendix contains information on how to obtain translation services. Division of Health subject matter experts (SMEs) may be called upon as needed to assist in message development.

Information Maintained by: Heidi Graham 450 W. State St., 10th Floor Boise, ID 83720-0036 Phone: (208) 334-5617 Fax: (208) 334-5926 TSS: (208) 334-4921 E-Mail: [email protected]

The list of interpreters is updated every four to six weeks and the most current list is available at: http://infonetdhw/divisions/humanresources/interpretercommunications.aspx. . *B = Basic I = Intermediate A = Advanced Indicate Regional Off-Site Resources

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EXTERNAL RESOURCES

BoiseInterpreters.com www.boiseinterpreters.com

A database to help you locate interpreters in your community.

Council on the Deaf and Hard of Hearing 1720 Westgate Drive Suite A, Room 134 Boise, ID 83704 (208) 334-0879 Text telephone (208) 334-0803 http://cdhh.idaho.gov/ Toll-free for calls outside of Boise: 800-433-1323 Text telephone, toll-free for calls outside of Boise: 800-433-1361

The Council provides direct services and is involved in public and private sector programs and policies as they relate to persons with hearing impairments. The Council serves as a resource for other State agencies regarding the needs of persons with hearing impairments and how to meet those needs.

You can visit the Council’s Internet site at: http://cdhh.idaho.gov/. At this site you can also locate a sign language interpreter using their CDHH Directory of Idaho Interpreters at http://cdhh.idaho.gov/documents/2008%20interpreter%20directory.pdf.

Eastern Washington Center for the Deaf and Hard of Hearing (EWCDHH) Interpreter Referral Service Phone: (509) 328-3728 Toll Free: 800-214-3323 Fax: (509) 329-3702 E-mail: [email protected] After Hours Cell# (509) 990-9674

The Eastern Washington Center for the Deaf and Hard of Hearing (EWCDHH) has been providing sign language interpreters and other technical assistance in North Idaho for the past 20 years. Available 24 hours a day, 7 days a week with qualified interpreters matched to your individual situation. All of interpreters are fully screened both by our organization and the Registry of Interpreters for the Deaf (RID). They have passed a State Department of Social and Health Services or Washington State patrol background review – important to you if you are working with vulnerable populations or children. All our interpreters are trained in HIPAA and State privacy laws, and wear identification at all assignments. You can access their website at http://www.ewcdhh.org/interpreter_services.htm.

Idaho Commission for the Blind and Visually Impaired (ICBVI) 340 West Washington PO Box 83720 Boise, ID 83720-0012 (208) 334-3220 800-542-8688

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The Idaho Commission for the Blind and Visually Impaired (ICBVI) has been serving Idahoans who are legally blind since 1967. The ICBVI is a State and Federally funded agency whose primary responsibility is the rehabilitation of blind individuals. The ICBVI assists individuals in achieving their independence, acquiring education and work skills, and in finding jobs.

Contact ICBVI if you need to translate a document into Braille. To learn more about ICBVI, visit their Internet site at: http://www.icbvi.state.id.us.

Idaho Commission on Hispanic Affairs 5460 W. Franklin road, Suite B Boise, ID 83705 (208) 334-3776 http://www2.state.id.us/icha/

The Commission will make referrals to Spanish interpreters and translators. Cost for services should be negotiated directly with the interpreter and independent of the Commission.

Idaho Office for Refugees 1607 W. Jefferson Boise, ID 83702 (208) 336-5533 ext. 262 http://www.idahorefugees.org/

Idaho Relay Service The Idaho Relay Service is a service that provides 24-hour, seven-days-a-week telecommunication access that allows communication between individuals with a speech/hearing disability, and hearing individuals, via the telephone. The Relay Service will relay your voice message to a text telephone and/or vice versa. A text telephone is the Americans with Disabilities Act (ADA) preferred term for a telephone equipped with a keyboard and screen, otherwise known as a telecommunication device for the deaf (TDD) or teletypewriter (TTY). There is no charge for using the Idaho Relay Service unless your call is long distance. You can access their web site at http://www.hamiltonrelay.com/states/id.htm.

The Relay also has a service called Speech to Speech in which someone with a speech impairment may use the relay communication assistant to help speak with people who have trouble understanding them. The Relay’s communication assistants are trained to work with different speech patterns. For someone who has a speech pattern that is hard to understand, the Relay can facilitate the communication by restating what the person said to the person being called. The number to call for this service is 1-888-791-3004.

The Relay also provides services in Spanish. The number to call for this service is 1- 866-252-0684. To make a call, dial the appropriate toll-free number:

From a regular voice phone, dial 1-800-377-1363 From a text telephone/ASCII, dial 7-1-1 or 1-800-377-3529

A Communication Assistant will answer your call to assist in guiding your call. Provide

Annex B 15 Appendix 7 – Translation Services Information For Official Use Only Idaho Department of Health and Welfare September 2011 the area code and telephone number you wish to call. Also, be prepared to provide the billing information for long distance calls if applicable.

Idaho School for the Deaf & Blind 1450 Main Street Gooding, ID 83330 (208) 934-4457 (voice or text) http://www.isdb.idaho.gov/

This organization will make referrals for services Statewide for the hearing or visually impaired. When calling for referral to a sign interpreter, request the Interpreter Coordinator. When calling for a referral to assist someone who is visually impaired, request the Visually Impaired Unit.

National Federation of the Blind of Idaho 1301 S. Capitol Blvd., Suite C Boise, ID 83706 (208) 343-1377 http://www.nfbidaho.org.

The Federation can help you regarding the needs of a blind person or direct you to other resources as necessary.

Network Interpreting Service (NIS) Network Interpreting Service is a 24-hour-a-day service that coordinates and supplies American Sign Language interpreting service to all settings. NIS accepts all requests for interpreters regardless of their timeliness. As a general rule, however, the more advance notice you can request the service, the greater likelihood resources will be available. The numbers to call for this service are 1-800-284-1043 (voice), or 1-800- 284-5176 (TTY). You can access their website at http://asInis.com.

Treasure Valley interpreter Association PO Box 4144 Boise, ID 83704 (208) 283-7212

Treasure Valley Interpreter Association may refer you to interpreters to meet your needs.

World Relief 6702 Fairview Avenue Boise, ID 83704 (208) 323-4964 http://boise.wr.org

World Wide Interpreters World Wide Interpreters (WWI) enables users to access interpreters in over 60 different languages, 24 hours a day. All WWI interpreters are bound by a Code of Ethics, which addresses many things, including confidentiality. Additionally, WWI's medical interpreters are instructed in compliance with the Health Insurance Portability and Accountability Act (HIPAA) requirements and safeguards for patient confidentially.

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Our primary use of over-the-phone interpretation service is to gain information whenever a bilingual employee or contract interpreter is unattainable. If you encounter an uncommon language that WWI does not support, please contact your Human Resource Specialist or Civil Rights Manager. You will be directed to an alternative resource for assistance.

Specific guidelines regarding usage of over-the-phone interpretation services are determined within your unit and inquiries should be directed to your supervisor or Heidi Graham, Civil Rights Manager. Instructions on how to use WWI, including access information and personal identification number (PIN) codes can be found on the Interpreter Communications InfoNet page.

Additional Resources Depending on your location, you may also find language assistance at an institution of higher learning. Colleges and universities frequently host international students, or offer international, or foreign language studies. Check your local phonebook for the school of your choice, and ask if these services are offered. If so, the associated staff members can usually refer you to an interpreter, or a bilingual student, who may be interested in contracting with you to provide interpreter services. Keep in mind that most bilingual persons are not professional interpreters, and they will depend on you to control the interaction and guide the conversation.

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APPENDIX 8 SPOKESPERSON TIPS

PURPOSE

This appendix will be provided to spokespersons during a public health incident to provide them with recommendations on how to effectively communicate with the public and media.

Role of Spokesperson during a public health incident  Take your organization from an “it” to a “we.”  Build trust and credibility for the organization.  Remove the psychological barriers within the audience.  Gain support for the public health response.  Ultimately, reduce the incidence of illness, injury, and death by getting it right.

Recommendations for Spokespersons  Do not over reassure.  Acknowledge uncertainty.  Express that a process is in place to learn more.  Give anticipatory guidance.  Be regretful, not defensive.  Acknowledge people’s fears.  Acknowledge the shared misery.  Express wishes. “I wish we knew more.”  Stop trying to allay panic. (Panic is much less common than we imagine.)

At some point, be willing to address the “what if” questions. These are questions that every person is thinking about and for which they want expert answers. If the “what if” could happen and people need to be emotionally prepared for it, it is reasonable to answer this type of question. If you do not answer the “what if” questions, someone with much less at stake regarding the outcome of the response will answer these questions for you. If you are not prepared to answer the “what if” questions, you lose credibility and the opportunity to frame the “what if” questions with reason and valid recommendations.

Ask more of people by giving them things to do. Perhaps the most important role of the spokesperson is to ask people to bear the risk with you. You can then ask the best of them, to bear the risk during the emergency, and work toward solutions.

The preceding recommendations come largely from the work of Dr. Peter Sandman.

General recommendations for spokespersons in all settings:  Know your organization’s policies about the release of information.  Stay within the scope of your responsibilities. Unless you are authorized to speak for the entire organization or a higher headquarters, do not do it.  Do not answer questions that are not within the scope of your organizational responsibility.  Tell the truth. Be as up front as possible.

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 Follow up on issues.  Use visuals when possible.  Illustrate a point through examples, stories, and analogies. Ensure that they help you make your point and do not minimize or exaggerate your message. Test the stories on a small group first.

When Emotions and Accusations Run High in an Emergency Public Meeting

 Do not show inappropriate hostility. You can be angry at the organisms or natural disasters that cause illness and death but do not show outrage or become indignant toward your detractors.

 Ask for ground rules. To avoid the appearance of biases, ask a neutral third party to express ground rules.

 Hire a facilitator or moderator. An organization is usually better off to hire a facilitator/moderator for the meeting from the beginning. (NOTE: this person should be neutral.)

 Acknowledge the anger up front. Acknowledge any expressions of anger up front and explain what you hope to accomplish. Refer to your objectives if the communication deteriorates.

 Do not react with temper. Do not lose your temper when confronted with accusations.

 Practice self-management. Remind yourself of your greater purpose. Display confidence and concentration. Visualize a verbal attack and mentally rehearse a temperate response. Do not be caught off guard. Anticipate the attack and practice not feeding the anger.

 Exhibit active listening. Active listening is exemplified by the ability to express the other person’s point of view. Concentrate on what the person is saying instead of thinking about what you will say next when it is your turn to respond.

 Do not say, “I know exactly how you feel.” Refrain from using expressions such as, “I know exactly how you feel,” since the audience is not likely to believe that you do. Instead, acknowledge the feeling.

 Avoid interrupting, but set limits. If a hostile speaker dominates, appeal to him or her that you want to address the concerns of others in the room.

 Do not overreact to emotional words. Remember, you are the professional. Others have a totally different investment in what is happening. Words you interpret in one way mean something else to others. Give them the benefit of the doubt.

 Use open body language. Sit or stand with your arms relaxed by your sides. Do not cross your arms or put your hands on your hips. Make eye contact when possible.

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 Modulate your voice. Use a slightly lower tone and volume of voice than the angry individual.

 Do not take personal abuse. A certain amount of anger and negative emotion directed at you is understandable. If it becomes personal, however, you have the right to express the inappropriateness of that behavior and ask the person to join with you in getting back to the issues. You are the organization. You are not alone. You are not the true focus of the attack. If you know that the audience will be hostile, bring along a neutral third party who can step in and defuse the situation.

 State the problem, then the recommendation. When explaining your position, state the problem before your answer. For example, rather than saying, “Exposed persons should take Cipro for 60 days,” say, “To eliminate the risk of respiratory anthrax, CDC recommends that exposed persons take Cipro for 60 days.”

 Commit to a response. Write down people’s comments, issues, inquiries, and get back to them.

 Do not promise what you can not deliver. Explain the limitations of the situation and express that you are doing everything you can to keep the response on track.

 Look forward, not back. Acknowledge past mistakes: “I wish we had met with you sooner to hear your concerns.” Then talk about where you want to go in resolving problems rather than where you have been.

 Do not search for the single answer. One size may not fit all. Consider many possible solutions and do not view a negotiation as an either/or proposition.

Pitfalls for Spokespersons during an Emergency  Remember that jargon confuses communication and implies arrogance. If you have to use a technical term or acronym, define it. If you can define it, do you need to use it? Jargon and euphemisms are security blankets. Try to give yours up.

 Use humor cautiously. Humor is a minefield. Soft, self-deprecating humor may be disarming for a hostile audience, but be careful.

 Refute negative allegations without repeating them. Don’t own the negative by repeating the accusation.

 Use positive or neutral terms whenever possible.

 Don’t assume you have made your point. Ask whether you have made yourself clear.

 Money will become an issue. During the early stage of an emergency, don’t lead with messages about money.

 Avoid one-liners, clichés, and off-the-cuff comments at all costs. Any statement that trivializes the experiences of the people involved by saying something such as “there are no guarantees in life” kills your credibility.

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 Discuss what you know, not what you think.

 Do not express personal opinions.

 Do not show off. This is not the time to display impressive vocabulary.

What spokespersons should know when communicating through the media

 Go into the media interviews with a purpose. Have a specific message to deliver.

 Make sure the reporter gets your name and title right. This will help avoid later confusion and lack of reliability.

 Stick to your message. Do not let a reporter put words in your mouth; use the words of your previously developed message.

 Reframe leading or loaded questions. If the question contains leading or loaded language, reframe it to eliminate the language and then answer the questions.

 Do not react to new information that a reporter gives you. Do not assume the reporter has it right if he or she claims that someone has lodged an allegation. Do not react to new information that a reporter gives you. Instead, say, “I have not heard that” or “I would have to verify that before I could respond.”

 Don’t answer a question a second time or add to your answer. If a reporter leaves a microphone in your face after you have answered the question, stop. Do not answer the question again or add on to your answer.

 There is no such thing as “off the record.” Background and deep background do not mean you would not be quoted. Do not say anything before, during, or at the conclusion of an interview that you are not prepared to see in print the next day.

 Anticipate questions. List as many expected questions as possible and draft answers.

 Make your point first. Have prepared message points. Try to say it in 30 seconds and in fewer than 90 words.

 Do not fake it. If you do not know the answer, say so. If it is not in your area of expertise, say so. Commit to getting the answer.

 Do not speak disparagingly of anyone. Never speak disparagingly of anyone, not even in jest.

 Do not react to hypothetical questions. Do not buy in to hypothetical questions.

 Record sensitive interviews. Be sure the reporter knows you are doing so.

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 Do not ask to review article or interviews. To avoid a perception that you are trying to edit a message, or their reporting, do not ask reporters to allow you to review their articles or interviews.

 Break down questions. Break down multiple-part, or complex, questions into manageable segments. Answer each part separately.

 Do not raise unwanted issues. Do not raise issues you don’t want to see in print or on the news.

 Do not say “no comment” to a reporter’s question. Never just say “no comment” to a reporter’s question. Instead, state why you cannot answer that question. Say that the matter is under investigation, that the organization has not yet made a decision, or simply that you are not the appropriate person to answer that question.

 If you deal with sensational questions, answer as briefly as possible, then return to your key messages. If you have to deal with sensational or unrelated questions, answer in as few words as possible without repeating the sensational elements. Then return to your key messages. Here are a few recommended “bridges” back to what you want to say:

o “What I think you are really asking is…” o “The overall issue is…” o “What is important to remember is…” o “It is our policy to not discuss this issue, but what I can tell you is…” o “What I am really here to discuss…” o “Your readers/viewers need to know…”

This material is based largely from the information provided on the Center for Disease Control and Prevention’s “Emergency Risk Communication CDCynergy” tool.

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APPENDIX 9 ANTICIPATED QUESTIONS AND ANSWERS WORKSHEET

PURPOSE

This appendix provides worksheets that will help to facilitate answering the public and the media’s questions based on anticipated questions about a specific incident.

Step 1: Review the following list of questions commonly asked by the media. The spokesperson should have answers to these questions prepared and change/update as necessary throughout the duration of the incident:

Questions Commonly Asked by Media in a Crisis (Covello, 1995)  What happened? (Examples: How many people were injured or killed? How much property damage occurred?)  When did it happen?  Where did it happen?  Who was involved?  Why did it happen? What was the cause?  What safety measures were taken?  Is there danger now?  When will we find out more?  Who is to blame?  Do you accept responsibility?  What do you do there?  Has this ever happened before?  What is your (spokesperson’s) name and title?  What do you have to say to the victims?  What are you going to do about it?  Will there be inconvenience to the public?  Was anyone hurt or killed? What are their names?  How much will it cost the organization?  How much damage was caused?  What effect will it have on production and employment?

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Step 2: Using the answer Development Model below, draft answers for the public and sound bites for the news media in the space provided below the model. Then go back and check your draft answers against the model. Don’t forget that sound bites for the news media should be eight seconds or less and framed for television, radio, or print media.

Answer Development Model

In your answers/sound bite, you should… By...

 Using a personal story 1. Express empathy and caring in your first  Using the pronoun “I” statement.  Transitioning to the conclusion

 Limiting the number of words (5020)  Using positive words 2. State a conclusion (key message).  Setting it apart with introductory words, pauses, inflections, etc.

 At least two facts  An analogy 3. Support the conclusion.  A personal story  A credible 3rd party

 Using exactly the same words as the 1st 4. Repeat the conclusion. time

 Listing specific next steps Providing more information about 5. Include future action(s) to be taken.  o Contacts o Important phone numbers

This material is based largely from the information provided on the Center for Disease Control and Prevention’s “Emergency Risk Communication CDCynergy” tool.

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APPENDIX 10 CRISIS COMMUNICATION SPOKESPERSON CHECKLIST

PURPOSE

This appendix provides a checklist that will be provided to spokespersons during an emergency to help with the process of communicating to the public and media by providing critieria on message preparation, content, and delivery.

Criteria YES NO Message Preparation* 1. Did you mobilize resources and staff quickly? 2. Did you recognize that public perceptions matter more than facts? 3. Did you seek outside help, including volunteers? 4. Did you coordinate efforts with other emergency response

organizations? 5. Did you enlist support from credible third parties? 6. Did you monitor and listen closely to what the news media, public officials, and other important players were saying and questions they are asking? 7. Did you refrain from trying to control the flow of information? 8. Did you withhold names of injured or deceased until next-of-kin were

properly notified? Message Content* 9. Did you express and show concern, empathy, and compassion

consistently for damages, injuries, and any inconvenience? 10. Did you emphasize dedication, commitment, and social

responsibility? 11. Did you provide an early or immediate apology? 12. Did you provide a list of facts and an action plan? 13. Were you open and honest about capabilities, needs, and problems? 14. Did you know exactly what you wanted to say to the media and did

you use two key messages? 15. Did you acknowledge responsibility but avoid placing blame? 16. Did you indicate that investigations are under way to determine the

cause? 17. Did you tell the truth as best you knew it? 18. Did you use examples, human-interest stories, and concrete analogies

to establish a common understanding? 19. Did you use simple visuals and graphics as much as possible?

20. Did you test your message content prior to delivery?

21. Did you refrain from going “off the record”?

Annex B 1 Appendix 10 – Crisis Communication Spokesperson Checklist For Official Use Only Idaho Department of Health and Welfare September 2011

22. Did you avoid saying “no comment”? 23. Did you avoid evading statements and shifting responsibility? 24. Did you avoid statements that imply that cost is more important than

public safety, health, or environment? 25. Did you avoid the use of technical and legal jargon?

26. Did you avoid providing too much technical detail?

Criteria YES NO

Message Delivery*

1. Was top management involved and visible?

2. Did you go immediately to the scene?

3. Were you easily accessible to the media?

4. Did you stay calm? (not lose your temper) 5. Did you practice what you planned to say to the media aloud and did

you test it? 6. Did you indicate that you would get back by a specific time with an

answer if you did not know an answer to a question?

7. Did you avoid conjecture and speculation (“what if” questions)?

Nonverbal Communication** 1. Were you sensitive to the non-verbal messages you were

communicating? 2. Did you sit up straight, showing that you are paying attention and

respecting your audience? 3. Did you make eye contact? (Avoiding eye contact can make you look deceitful. If it is very difficult to make eye contact, focus on the back of the room, not on your notes or the floor.) 4. Did you avoid defensive, argumentative, and unreceptive body language (e.g., arms crossed)? Did you stand with your arms straight at your sides? 5. Did you avoid fidgeting, shuffling papers, or playing with your pen? (Keeping your feet planted on the ground, sitting or standing still will make you look more controlled and confident.)

2 Annex B Appendix 10 – Crisis Communication Spokesperson Checklist Idaho Department of Health and Welfare For Official Use Only September 2011

APPENDIX 11 MEDIA CONTACT LIST

PURPOSE

This appendix provides the contact information for media contacts throughout Idaho.

Radio Outlets and Contact Information KACH am – 1340 KART am – 1400, KMVX fm – 102.9 1133 E. Glendale, Preston, ID 83263 47 North 100 West, Jerome, ID 83338 P: 208-852-1340 F: 208-852-1342 P: 208-324-8181 F: 208-324-7124 www.kachradio.com E: [email protected] KATW fm – 101.5, KVAB fm, KCLK fm/am KAWZ fm – 89.9 403 Capital St., Lewiston, ID 83501 PO Box 271, 4002 N. 3300 E. P: 208-743-6564 F: 208-798-0110 Twin Falls, ID 83301 Email: [email protected] P: 208-734-4357 F: 208-736-1958 www.katfm.com csmradio.com KBAR am – 1230, KZDX fm – 99.9 KBGN am – 1060 120 S. 300 W., Rupert, ID 83350 3303 E. Chicago, Caldwell, ID 83605 P: 208-436-2244 or 208-436-4757 P: 208-459-3635 F: 208-678-2246 E: kbgn@kbgnradio.com www.kbgnradio.com KBOI am – 670, KQFC fm – 97.9, KLCI fm, KBYI fm – 100.5 KIZN fm, KTIK am BYU-Idaho, Rexburg, ID 83460-1700 1419 Bannock, Boise, ID 83701 P: 208-496-2907 F: 208-496-2912 P: 208-336-1821 F: 208-336-3735 E: [email protected] E: [email protected] www.98kqfc.com or www.670kboi.com KCIR fm – 90.7 KECH fm – 95.3 1446 Filer Ave. E., Twin Falls, ID 83301 PO Box 2158, 221 N. Wood Way, #300 P: 702-731-5452, 208-734-5777 Ketchum, ID 83340 F: 208-734-0331 P: 208-726-5324 F: 208-726-5459 www.kech95.com KEZE fm – Star 96.9 KEZJ fm – 95.7, KLIX am/fm www.star969fm.com 415 Park Ave., Twin Falls, ID 83303 P: 208-733-7512 F: 208-733-7525 E: [email protected] www.kezi.com or www.newsradio1310.com KEZJ fm – 95.7, KLIX am/fm KGA am – 1510, KDRK, KAEP, KEYF, 415 Park Ave., Twin Falls, ID 83303 KYWL fm, KJRB, KDRK am P: 208-733-7512 F: 208-733-7525 PO Box 30013, Spokane, WA 99223 E: [email protected] P: 509-448-1000 F: 509-448-7015 www.kezi.com or www.newsradio1310.com www.1510kga.com KHTQ fm, KVNI am – 1080 KID am/96.1 fm (107.1 in Pocatello) 504 E. Sherman, Coeur d’Alene, ID 83814 1406 Commerce Way, Idaho Falls, ID 83401 P: 208-664-9271 F: 208-667-0945 P: 208-524-5900 F: 208-522-9696 www.rock945.com KIZN fm – 92.3, KZMG fm – 93.1, KKGL fm KKMV fm, KAT Kountry fm 96.9 KZDZ fm, KBAR am KFTA am 1419 Bannock, Boise, ID 83702 120 S. 300 W., Rupert, ID 83350 P: 208-336-3670 F: 208-336-3734 P: 208-436-4757 F: 208-678-2246 www.kitn.com or www.magic93.com E: [email protected]

Annex B 1 Appendix 11 – Media Contact List For Official Use Only Idaho Department of Health and Welfare September 2011

KKZX 98.9, KQNT AM 590, KAQQ AM 1280, KLCE fm, KTHK, KCVI, KFTZ, KPLB KIX FM 96.1, KISC FM 98.1, KCDA FM 400 West Sunnyside, Idaho Falls, ID 83402 808 E. Sprague, Spokane, WA 99202 P: 208-785-1400 F: 208-785-0184 P: 509-242-2400 F: 509-242-1160 www.kkzx.com KLER am 1300/fm 95.3 KMHI am PO Box 32, Orofino, ID 83544 1795 Canyon Creek, Mtn Home, ID 83647 P: 208-476-5702 F: 208-476-5703 P: 208-587-8424 F: 208-587-8425 E: [email protected] E: [email protected]

KNJY fm (Spokane), KCDA fm KOFE am – 1240 E. 2211 Sprague, Spokane, WA 99202 201 N. Eighth, St. Suite F Maries, ID 83861 P: 509-534-3636 F: 509-534-7640 P: 208-245-1240 F: 208-245-6525 E: kofe@smemail.com KORT am 930/fm 92.7 KOZE am 950/fm 96.5 610 N. Pine, Grangeville, ID 83530 2560 Snake River Ave., Lewiston, ID 83501 PO Box 510 P: 208-743-2502 F: 208-743-1995 P: 208-983-1230 F: 208-983-2744 E: [email protected] [email protected] www.koze.com KRLC am – 1350, KMOK fm – 106.9, KVTY KFTZ fm – 103.3, KCVI 101.5 fm (KBEAR), 105.1 KLCE, KTHK, KBLI, KBLY am 805 Steward Ave., Lewiston, ID 83501 400 W. Sunnyside Idaho Falls, ID 83402 P: 208-746-5056 F: 208-743-4440 P: 208-523-3722 F: 208-525-2575 F: 208-785-0184 KRPL am – 1400, KZFN fm – 106.1 KRSA am/fm 1114 N. Almon, Moscow, ID 83843 315 Hwy 93 N., Salmon, ID 83467 P: 208-882-2551 F: 208-883-3571 P: 208-756-2218 F: 208-756-2098 E: [email protected] E: [email protected] www.zfun106.com www.ksrafm.com KSAS fm – 103.3, KIDO am – 630, KLTB fm KSEI am – 930, KMGI fm – 102.5 – 104.3, KCIX, KXLT, KFXD 544 N. Arthur, Pocatello, ID 83204 827 E. Park Blvd., Ste. 100, Boise, ID 83712 P: 208-233-2121 F: 208-234-7682 P: 208-344-6363 F: 208-385-9064 E: [email protected] E: [email protected] KSPT am – 1400, KIBR fm – 102.5, KPND KTDA am – 1270 fm – 95.3 21361 Hwy. 30, Twin Falls, ID 83301 327 Marion Ave., Sandpoint, ID 83864 P: 208-733-1270 F: 208-733-4196 P: 208-263-2179 F: 208-263-7945 KTSY fm – 89.5 KUOI fm – 89.3 fm 16115 S. Montana Ave., Caldwell, ID 83605 PO Box 8849, Moscow, ID 83843 P: 208-459-5879 F: 208-459-3144 P: 208-885-2218 F: 208-885-2222 E: fun@ktsy.ort E: [email protected] www.ktsy.org KUPI 980 am/99.1 fm KVSI am – 1450 854 Lindsay Blvd., Idaho Falls, ID 83402 PO Box 340, Montpelier, ID 83254 P: 208-522-1101 F: 208-522-6110 P: 208-847-1450 F: 208-847-1451 E: [email protected] www.kvsi.com KWAL am – 620 KWEI am/fm PO Box 828, 120 N. First St., Osburn, ID PO Box 45234, Boise, ID 83711 83849 P: 208-367-1859 F: 208-383-9170 P: 208-752-1141 F: 208-753-5111 E: [email protected] E: [email protected]

2 Annex B Appendix 11 – Media Contact List Idaho Department of Health and Welfare For Official Use Only September 2011

KWIK am – 1240, KPKY fm – 94.9, KLLP fm KZBQ fm – 29.7, KOW am – 1290, KORR fm 259 E. Center, Pocatello, ID 83201 – 104.4 P: 208-233-1133 F: 208-232-1240 PO Box 97, 436 N. Main, Pocatello, ID 83204 www.newradio1240.com or www.kpky.com P: 208-234-1290 F: 208-234-9451 E: [email protected] KZZU FM 92.9 “The Zoo” Statehouse News Bureau – KBSU am/fm & 500 W. Boone Ave, Spokane, WA 99201 KBSX P: 509-323-4000 F: 509-325-0676 700 W. Jefferson, Boise, ID 83720 E: [email protected] P: 208-344-3961 F: 208-334-4080 www.kzzu.com E: [email protected]

Television Outlets and Contact Information KAID TV – Ch 4 (PBS) KBCI TV – Ch 2 (CBS) 1455 N. Orchard, Boise, ID 83706 PO Box 2, 140 N. 16th, Boise, ID 83707 P: 208-373-7220 F: 208-373-7245 P: 208-336-5222 F: 208-472-2211 E: [email protected] E: [email protected] www.idahoptv.org www.2online.com or www.kbcitv.com KCDT TV – Ch 26 (PBS) KIDK TV – Ch 3 (CBS) PO Box 443101, Moscow, ID 83844-3101 1255 E. 17th, Idaho Falls, ID 83403 P: 208-885-1226 P: 208-522-5100 F: 208-522-5103 E: [email protected] www.kidk.com KIDX TV – Ch 3 (CBS) KIFI TV – Ch 8 (ABC) 145 South Arthur, Pocatello, ID 83201 1915 N. Yellowstone, Idaho Falls, ID 83403 P: 208-233-3333 F: 208-233-3337 P: 208-525-8888 F: 208-233-8932 E: [email protected] www.localnews8.com www.kidk.com KIFI TV – Ch 8 (ABC) KISU TV – Ch 10 (PBS) 150 S. Main, Pocatello, ID 83204 912 S. 8th St, Pocatello, ID 83209 P: 208-233-8888 F: 208-233-8932 P: 208-282-2857 F: 208-282-2848 www.localnews8.com http://idptv.state.id.us KIVI TV – Ch 6 (ABC) KHQ TV Ch 6 (NBC) 1866 E. Chisholm Dr., Nampa, ID 83687-6899 1201 W. Sprague Ave., Spokane, WA 99201 P: 208-467-3301 F: 208-381-6681 P: 509-448-6000 F: 509-448-4644 www.idaho6.com www.khq.com KLEW TV – Ch 3 (CBS) KMVT TV – Ch 11 (CBS) 2626 17th St., Lewiston, ID 83501 1100 Blue Lakes N. Twin Falls, ID 83301 P: 208-746-2636 F: 208-746-4819 P: 208-733-1100 ext. 12 F: 208-733-4649 E: [email protected] E: [email protected] www.klewtv.com www.kmvt.com KPVI TV – Ch 6 (NBC) KREM TV – Ch 2 (CBS) 902 E. Sherman, Pocatello, ID 83204 4103 S. Regal, Spokane, WA 99223 P: 208-233-6667 F: 208-233-6678 P: 509-448-2000 F: 509-448-6397 www.kpvi.com E: [email protected] www.krem.com KSAW TV – Ch 68 (ABC) KSVT TV – Ch 13, 14 834 Falls Ave., Twin Falls, ID 83301 PO Box 1568, Sun Valley, ID 83353 P: 208-734-6022 F: 208-734-4787 P: 208-788-4504 F: 208-788-4444 [email protected] E: [email protected] [email protected] KTFT TV – Ch 38 (NBC) KTRV TV - Ch 12 (FOX) 834 Falls Ave., Ste. 1010K, Twin Falls, ID 679 6th St. N. Ext., Nampa, ID 83653 83301 P: 208-466-1200 F: 208-461-4861 P: 208-734-6064 F: 208-734-3981 E: [email protected] www.ktrv.com

Annex B 3 Appendix 11 – Media Contact List For Official Use Only Idaho Department of Health and Welfare September 2011

KXLY TV – Ch 4 (ABC) KXTF TV – Ch 35 (FOX) 504 E. Sherman Ave. 1061 Blue Lakes Blvd. N. Coeur d’Alene, ID 83814 Twin Falls, ID 83301 P: 208-765-4004 F: 509-327-3932 (Spokane) P: 208-733-0035 F: 208-733-0160 and F: 208-667-0945 (Coeur d’Alene) [email protected] E: [email protected] www.kxly.com Northwest Cable News – Boise Bureau Pocatello Vision TV – Ch 12 5407 Fairview, Boise, ID 83706 911 N. 7th Ave., Pocatello, ID 83205-4169 P: 208-321-5715 F: 208-448-3797 P: 208-234-6280 F: 208-234-6296 www.nwcn.com

Print Outlets and Contact Information Aberdeen Times (weekly) Arbiter (weekly) BSU 31 S. Main St., Aberdeen, ID 83210 1910 University Dr. Boise, ID 83725 P: 208-397-4440 P: 208-345-8204 F: 208-426-3198 http://members.dailypost.com www.arbiteronline.com Arco Advertiser (weekly) Argonaut (weekly) University of Idaho PO Box 803, 146 S. Front St. Arco, ID 83213 301 Student Union, Moscow, ID 83844 P: 208-527-3038 F: 208-527-8210 P: 208-885-8924 F: 208-885-2222 (Attn: E: [email protected] www.arcoadvertiser.com Argonaut) E: [email protected] Associated Press (daily) Bengal – ISU (monthly) 101 South Capital Blvd. Ste. 304, Boise, ID PO Box 8009, Pocatello, ID 83209 83702 P: 208-236-3990 F: 208-236-4808 P: 208-343-1894 F: 208-344-0135 E: [email protected] E: [email protected] www.isubengal.com www.ap.org Boise Weekly (weekly) Bonner County Daily Bee (daily except 523 Broad St., PO Box 1657, Boise, ID 83702 Monday) P: 208-344-2055 F: 208-342-4733 PO Box 159, Sandpoint, ID 83864 E: [email protected] P: 208-263-9534 F: 208-263-9091 www.boiseweekly.com E: [email protected] www.bonnercountydailybee.com Bonners Ferry Herald (weekly) Buhl Herald (weekly) 7183 Main St., Bonners Ferry, ID 83805 124 S. Broadway, Buhl, ID 83316-0312 P: 208-267-5521 F: 208-267-5523 P: 208-543-4335 F: 208-543-6834 E: [email protected] E: [email protected] www.bonnersferryherald.com Cable Scene (weekly) Caribou County Sun (weekly) 587 4th St., Idaho Falls, ID 83403 169 S. First W., Soda Springs, ID 83276 P: 208-523-7777 F: 208-745-8703 P: 208-547-3260 F: 208-547-4422 E: [email protected] Challis Messenger (weekly) Clearwater Progress (weekly) 310 East. Main, Challis, ID 83226 417 Main St., Kamiah, ID 83536-0428 P: 208-879-4445 F: 208-879-5276 P: 208-935-0838 F: 208-935-0973 E: [email protected] E: [email protected] www.challismessenger.com Clearwater Tribune (weekly) Coeur d’Alene Press (daily) 161 Main St., Orofino, ID 83544 PO Box 7000, Coeur d’Alene, ID 83814 P: 208-476-4571 F: 208-476-0765 P: 208-664-8176 F: 208-664-0212 E: [email protected] E: [email protected] www.clearwatertribune.com www.cdapress.com

4 Annex B Appendix 11 – Media Contact List Idaho Department of Health and Welfare For Official Use Only September 2011

Cottonwood Chronicle (weekly) Daily Argus Observer (daily) 503 King St, PO Box 157., Cottonwood, ID PO Box 130, Ontario, OR 97914 83522 P: 541-889-5387 F: 541-889-0678 P: 208-962-3851 F: 208-962-7131 E: [email protected] E: [email protected] www.argusobserver.com www.cottonwoodchronicle.com Gunfighter (weekly) MHAFB Idaho Business Review (weekly) 366 Gunfighter Ave., Ste. 314, Mountain 200 N. 4th St., Ste. 300, Boise, ID 83707 Home, ID 83648 P: 208-336-3768 F: 208-336-5534 P: 208-828-6500 F: 208-828-4205 www.idahobusiness.net www.mountainhome.af.mil/wingstaff/PA/gunfig hter Idaho County Free Press (weekly) Idaho Enterprise (weekly) PO Box 690, Grangeville, ID 83530 PO Box 205, Malad, ID 83252 P: 208-983-1200 F: 208-983-1336 P: 208-766-4773 F: 208-766-4774 E:[email protected] E: [email protected] www.idahocountryfreepress.com Idaho Magazine (Monthly) Idaho Mountain Express (weekly) 1412 West Idaho St Ste. 240, Boise, ID 83702 591 First Ave. N., Ketchum, ID 83340 P: 208-336-0653 F: 208-336-3098 P: 208-726-8060 F: 208-726-2329 E: [email protected] www.mtexpress.com Idaho Press Tribune (daily) Idaho State Journal (daily) PO Box 9399, Nampa, ID 83652 PO Box 431, Pocatello, ID 83204 P: 208-467-9251 F: 208-467-9562 P: 208-232-4161 F: 208-233-8007 E: [email protected] E: [email protected] www.idahopress.com www.idahostatejournal.com Idaho Statesman (daily) Idaho Unido (weekly) PO Box 40, Boise, ID 83707 121 N. 18th Ave.., Pocatello, ID 83201 P: 208-377-6400 F: 208-377-6449 P: 208-234-7383 F: 208-234-7384 E: [email protected] E: [email protected] www.idahostatesman.com www.unido.com Independent Enterprise (weekly) Jefferson Star (weekly) 124 S. Main, Payette, ID 83661 PO Box 37, 134 W. Main St., Rigby, ID P: 208-642-3357 F: 208-642-3560 (Attn: 83442 Independ. Enterprise) P: 208-745-8701 E: [email protected] E: [email protected] Lewis County Herald (weekly) Lewiston Morning Tribune (daily) PO Box 159, Nez Perce, ID 83543 PO Box 957, Lewiston, ID 83501 P: 208-937-2671 F: 208-962-7131 P: 208-743-9411 or 208-888-0564 F: 208- E: [email protected] 746-1185 E: [email protected] www.Lmtribune.com Long Valley Advocate (weekly) Messenger – Index (weekly) 101 N. Main St., Cascade, ID 83611 PO Box 577, Emmett, ID 83617 P: 208-382-3233 F: 208-382-6728 P: 208-365-6066 F: 208-365-6068 E: [email protected] E:[email protected] www.messenger-index.com Middleton Gazette (monthly) Morning News (daily) PO Box 1099, 501 N. Dewey PO Box 70, Blackfoot, ID 83221 Middleton, ID 83644 P: 208-785-1100 F: 208-785-4239 P: 208-585-3472 F: 208-585-6187 E: [email protected] E: [email protected]

Annex B 5 Appendix 11 – Media Contact List For Official Use Only Idaho Department of Health and Welfare September 2011

Moscow – Pullman Daily News (daily) Mountain Home News (weekly) 409 S. Jackson, Moscow, ID 83843 PO Box 1330, Mountain Home, ID 83647 P: 208-882-5561 F: 208-883-8205 P: 208-587-3331 F: 208-587-9205 Email: [email protected] E: [email protected] www.dnews.com www.mountainhomenews.com News-Examiner (weekly) Owyhee Avalanche (weekly) PO Box 278, Montpelier, ID 83254 PO Box 97, Homedale, ID 83628 P: 208-847-0552 F: 208-847-0553 P: 208-337-4681 F: 208-337-4867 E: [email protected] E: [email protected] www.news-examiner.net owyheeavalanch.com Post Register (daily) Power County Press (weekly) PO Box 1800, Idaho Falls, ID 83403 PO Box 547, American Falls, ID 83211 P: 208-522-1800 F: 208-529-9683 P: 208-226-5294 F: 208-226-5295 www.postregister.com E: [email protected] www.press-times.com Preston Citizen (weekly) Priest River Times (weekly) PO Box 472, Preston, ID 83263 PO Box 10, Priest River, ID 83856 P: 208-852-0155 F: 208-852-0158 P: 208-448-2431 F: 208-448-2938 E: [email protected] E: [email protected] www.prestoncitzen.com www.priestrivertimes.com Recorder Herald (weekly) Rexburg Standard-Journal (weekly) PO Box 310, Salmon, ID 83467 PO Box 10, 23 S. 1st E., Rexburg, ID 83440 P: 208-756-2221 F: 208-756-2222 P: 208-356-5441 F: 208-356-8312 E: [email protected] St. Maries Gazette-Record (weekly) Scroll (weekly) 610 Main, St. Maries, ID 83861 BYU-Idaho, MC 164 Rexburg, ID 83460-0785 P: 208-245-4538 F: 208-245-4011 P: 208-496-2900 F: 208-496-2911 www.smgazette.com E: [email protected] www.byui.edu/scroll Shelley Pioneer (weekly) Sho-Ban News (weekly) PO Box P, Shelley, ID 83274 PO Box 900, HRDC Bldg. – Pine Dr. P: 208-357-7661 F: 208-357-3435 Fort Hall, ID 83203 E: [email protected] P: 208-478-3887 F: 208-478-3702 E: [email protected] Shoshone News Press (daily) Spokesman Review (daily) 401 Main St., Kellogg, ID 83837 2601 Hillway Drive ,Boise, ID 83702 P: 208-783-1107 F: 208-784-6791 P: 208-336-2854 F: 208-336-0021 E: [email protected] Star-News (weekly) The Adams County Record (weekly) 1000 First St., McCall, ID 83638 PO Box R, 211 Illinois Ave., Council, ID P: 208-634-2123 F: 208-634-4950 83612 E: [email protected] P: 208-253-6961 F: 208-253-6801 mcallstarnews.com E: [email protected] http://www.theadamscountyrecord.com Teton Valley News (weekly) Times News (daily) 75 N. Main, Driggs, ID 83422 PO Box 548, 132 3rd St. W., Twin Falls, ID P: 208-354-8101 F: 208-354-8621 83303 E: [email protected] P: 208-733-0931 F: 208-734-5538 E: [email protected] www.magicvalley.com Upper Country News-Reporter (weekly) Weiser Signal American (weekly) PO Box 9, 155 N. Superior PO Box 709, 18 E. Idaho, Weiser, ID 83672 Cambridge, ID 83610 P: 208-549-1717 F: 208-549-1718 P: 208-257-3515 F: 208-257-3540 E: [email protected] E: [email protected]

6 Annex B Appendix 11 – Media Contact List Idaho Department of Health and Welfare For Official Use Only September 2011

APPENDIX 12 MEDIA CALL REPORT

PURPOSE

This appendix provides the template that would be used by the Media/Political Contact Liaison to gather information from incoming calls.

Media Call Report Response Required? ___Yes __No

Date: Time:

Media Name: Location (town):

Reporter Name:

Who are they calling for?

Nature of call. Please be specific with questions.

Are they requesting an interview with an individual staff member or a return call with answers to their questions?

Did you refer them to another agency? If so, who?

Deadline to return call: Call back number:

Information provided to them: ___Situation update ___Vaccination clinic information ___District Health Dept. update ___Update on state efforts

Additional info for communication coordinator about request: Has monitoring team been alerted? ___Yes ____No Media Inquiry Team member taking report: Ext.: Response to Inquiry Completed by: Date and Time:

Annex B 1 Appendix 12 – Media Call Report For Official Use Only Idaho Department of Health and Welfare September 2011

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2 Annex B Appendix 12 – Media Call Report Idaho Department of Health and Welfare For Official Use Only September 2011

APPENDIX 13 IMMEDIATE RESPONSE TO INQUIRIES

PURPOSE

This appendix provides the template that would be used to provide information for immediate inquiries to incoming calls.

Information Provided

 Medical referral: I am not qualified to provide you with medical information. However, I can transfer you to medical professionals at the Center for Disease Control and Prevention to answer your questions. (Transfer English speakers to 1- 888-246-2675 and Spanish speakers to 1-888-246-2857.)

 Information on mass vaccination clinics: To be provided

 Public Health District coordination: To be provided

 Situation update: We’ve just learned about the situation and are trying to get more complete information now. Updated information will be available and provided through 2-1-1 Idaho CareLine and on local news stations.

The information that we currently have is that at approximately, ______(time), a (brief description of what happened:)

At this point, we do not know the number of (persons ill, persons exposed, injuries, deaths, etc.).

We have a system (plan, procedure, operation) in place for just such an emergency, and we are being assisted by (police, FBI, EOC) as part of that plan.

The situation is (under) (not yet under) control and we are working with (local, State, Federal) authorities to (e.g., contain this situation, determine how this happened, or determine what actions may be needed by individuals and the community to prevent this from happening again).

We will continue to gather information and make it available on our Website at http://www.healthandwelfare.idaho.gov and on local news stations.

Call Outcome

 Calmed caller based on scripted information  Referred caller to:  911  Mass vaccination clinic  Public Health District Hotline  CDC Hotline  Other:______

Annex B 1 Appendix 13 – Immediate Response to Inquiries For Official Use Only Idaho Department of Health and Welfare September 2011

Action Needed

 None

 Return call to: Caller’s name: ______Telephone number: ______Gender: M F

 Call urgency: Level A ______Level B______Level C______(immediately) (within 12 hours) (within 24 hours)

2 Annex B Appendix 13 – Immediate Response to Inquiries Idaho Department of Health and Welfare For Official Use Only September 2011

APPENDIX 14 ABBREVIATIONS AND ACRONYMS

PURPOSE

This annex contains key acronyms and abbreviations with their definitions that are commonly used throughout this plan and supporting plans.

ACRONYM DEFINITION ADA Americans with Disabilities Act CDC Centers for Disease Control and Prevention DPH Idaho Division of Public Health EOC Emergency Operations Center ESF Emergency Support Function EWCDHH Eastern Washington Center for the Dear and Hard of Hearing HAN Health Alert Network HIPAA Health insurance Portability Accountability Act ICBVI Idaho Commission for the Blind and Visually Impaired IDEOC Idaho Emergency Operations Center IDEOP Idaho Emergency Operations Plan IDHW Idaho Department of Health and Welfare IDHWOC Idaho Department of Health and Welfare Operating Center LMS Idaho Preparedness Learning Management System NIS Network Interpreting Service NPHIC National Public Health Information Coalition OEFI Office of Epidemiology, Food Protection and Immunizations PHD Public Health District PIER Public Information Emergency Response PIN Personal Identification Number PIO Public Information Officer RID Registry of Interpreters for the Deaf SME Subject Matter Expert TDD Telecommunication Device for the Deaf TTY Teletypewriter WWI World Wide Interpreters

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PUBLIC HEALTH PREPAREDNESS AND RESPONSE PLAN

ANNEX C TACTICAL COMMUNICATIONS SYSTEMS

Version 7 September 2011

EMERGENCY MEDICAL SERVICES

Idaho Department of Health and Welfare For Official Use Only September 2011

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C-ii Annex C – Tactical Communications Systems IDHW Public Health Preparedness and Response Plan, Version 7 For Official Use Only Idaho Department of Health and Welfare September 2011

ANNEX C – TACTICAL COMMUNICATIONS SYSTEMS TABLE OF CONTENTS

Introduction ...... C-1 A. Purpose ...... C-1 B. Scope ...... C-1 C. Policies ...... C-1

Planning Assumptions ...... C-2

Concept of Operations ...... C-2 A. StateComm Defined ...... C-2 B. Health Alert Network (HAN) ...... C-5 C. WebEOC ...... C-5 D. Idaho Resource Tracking System (IRTS) ...... C-5 E. Other available communication systems ...... C-5

Roles and Responsibilities ...... C-8

Appendices to Annex C

Appendix 1 – Idaho State EMS Communications Center Interoperability Appendix 2 – Health Alert Network Process Flowchart Appendix 3 – Teleconference Bridge Etiquette Appendix 4 – Sheriff Office Directory Appendix 5 – IDHW Division of Public Health Tactical Communication Resources Appendix 6 – Abbreviations and Acronyms

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C-iv Annex C – Tactical Communications Systems IDHW Public Health Preparedness and Response Plan, Version 7 Idaho Department of Health and Welfare For Official Use Only September 2011

INTRODUCTION

A. PURPOSE: This annex outlines the resources for the Idaho Department of Health and Welfare (IDHW) Health Preparedness Program (HPP) tactical communication system. The system will be implemented in the event of a public health incident that falls within the guidelines of the Public Health Preparedness and Response Plan.

B. SCOPE: This network is comprised of personnel, equipment, and software which are individual component subsystems operating independently. This system is available 24/7/365 and provides the capability to relay information to and from all levels of Federal, State, local, tribal, private sector, and non-governmental agencies. The network is compromised of primary and backup systems.

Personnel, equipment, and software have the following functions:

a. Idaho State Emergency Medical Services (EMS) Communications Center (StateComm) is a means of relaying public health incident response information throughout the State of Idaho. Contact StateComm at (208) 632-8000 or (208) 846-7610;

b. Health Alert Network (HAN) is a web based application systems designed to rapidly deliver time-critical, health-related information to designated health partners;

c. The Idaho Resource Tracking System (IRTS) is available to all licensed hospitals in Idaho. Hospital staff will receive notification of mass casualty incidents (e.g., a multiple car crash, an explosion at a local factory, or an infectious disease outbreak) via email, text, page, Web-based notification, or StateComm call. Trained personnel then enter data on the hospital’s emergency department status, bed availability, and the types and number of patients that the facility can receive. During an incident, the information is available 24/7 though IRTS, StateComm, and local dispatch to assist with the movement of patients. IRTS meets Federal Hospital Available Beds During Emergencies and Disasters (HAvBED) requirements;

d. WebEOC is a Web-based crisis management system used to facilitate information sharing and coordination of resources for the State of Idaho; and

e. Other communication systems as defined in the annex (see Appendix 5).

C. POLICIES: These communication systems can be utilized at any time for emergency or non emergency purposes.

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PLANNING ASSUMPTIONS

A. Regular communications systems are available for use and additional communications systems may be needed.

B. Signed Memorandums of Agreements (MOAs) will be honored.

C. Completely secure communications cannot be guaranteed, particularly if broadcast communications must be used.

D. Personnel and equipment for each element are funded and in working order.

E. Funding and manpower could constrain emergency operations.

F. Federal, State, and local government as well as private medical facilities will provide support as previously coordinated and agreed upon.

G. Fully qualified staffing is critical for effective communications.

H. Some components do not have secondary or backup systems.

CONCEPT OF OPERATIONS

A. STATECOMM. A component of the Idaho EMS Bureau, StateComm is a 24/7 communications center and the primary EMS dispatch for 16 communities in Idaho. StateComm provides statewide dispatching of the Idaho Transportation Department (ITD) and is the point of contact for hazardous materials incidents and public health threats for the entire State of Idaho. StateComm has contact with the seven public health districts (PHDs) and the Idaho Division of Public Health (DPH). The Communication Specialists flight follow aircraft for Idaho Department of Fish and Game and dispatch and provide flight following to air medical helicopters.

The Communication Specialists are certified emergency medical dispatchers providing first-aid and pre-arrival instructions to callers requesting an ambulance and relaying medical control information from responders to physicians. They work closely with the Bureau of Homeland Security (BHS), PHDs, Idaho Department of Fish and Game, air medical agencies, law enforcement, fire departments, and other State, local, and governmental agencies.

In the event of evacuation, StateComm has a fully functional backup center located at a separate facility. Evacuation drills are conducted on a quarterly basis.

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a. Primary communication capabilities:

i. Two-way statewide radio communications

ii. Dynamic Message Signs (DMS)

iii. Emergency Alert System (EAS)

iv. Condition Acquisition Reporting Systems (CARS) 511

v. Telephones, fax, internet, intranet

vi. National Warning System (NAWAS), radio base stations, and email (see Appendix 1).

vii. Analog statewide paging system

1. Analog paging system is a voice activation paging system. This system is owned by IDHW and is maintained by Idaho Military Division, Public Safety Communications. Pager tests are conducted on a weekly basis. The system provides the ability to contact the following agencies through paging:

a. Public Health Districts (PHDs)

b. Idaho Bureau of Homeland Security (BHS)

c. Regional Response Hazmat Teams

d. Idaho Transportation Department (ITD)

e. Idaho Department of Environmental Quality (DEQ)

f. EMS Ambulance and air medical units

g. Search and Rescue

h. Idaho Division of Aeronautics

i. Critical Incident Stress Management (CISM)

j. Idaho State Department of Agriculture

2. The system provides the ability to contact the following agencies by

telephone:

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a. Idaho Bureau of Laboratories (IBL)

b. DPH

i. A cache of pagers is available for DPH when needed.

viii. Two-way radio communications comprised of 37 mountain top-based stations with statewide radio coverage. This system is owned by IDHW and maintained by the Idaho Military Division, Public Safety Communications. EMS frequencies are monitored 24/7/365:

1. 155.340 (F1) – EMS unit to hospital frequency

2. 155.280 (F2) – primary frequency for all other paging and radio traffic

3. StateComm consoles are integrated in the Motorola 700 MHz trunked radio system located in Meridian, ID. From the Communications Center StateComm can have access to any talk group in the 700 MHz trunked system.

ix. Dynamic Message Signs (DMS) – IDHW and ITD have a MOU in place which authorizes IDHW to use DMS to alert the traveling public of a public health incident. This is a valuable resource to provide information to motorists en-route. The DMS have also been a valuable asset for child abduction (AMBER) alerts and national security messages.

x. Emergency Alert System – A television and radio broadcast warning system for the public. The system is used to alert the public of disasters, evacuation requirements, severe weather, and AMBER alerts.

xi. CARS 511 – A Web and telephone-based system owned by ITD and used to alert the traveling public of situations on the State highway system. This system will be able to post floodgate messages to alert the public of regional or statewide incidents.

xii. Telephones

1. Ten recorded phone lines

2. 18 recorded phone lines on the State microwave system

3. Six recorded telephone lines routed from ITD headquarters Private Branch Exchange (PBX)

xiii. Fax – Two unsecured facsimile machines to be used for data transfer; email is preferred method.

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xiv. Internet/intranet – Cable T-1 connection to World Wide Web

xv. National Warning System (NAWAS)

1. National system is activated by the Federal Emergency Management Agency (FEMA) and the Department of Homeland Security to advise states of threats and disasters.

a. The national system is also used by the National Weather Service to advise states and countries of severe weather situations.

2. State system is activated by StateComm to advise specific State agencies and county sheriff offices of threats and disasters.

xvi. Radio base station – Located at the seven PHDs, IBL, and the IDHW Operations Center (IDHWOC). Radio base stations provide transmit and receive capabilities on State EMS frequencies 1 and 2. Allows communication with Idaho hospitals on F1. Radio base stations are tested on a weekly basis.

xvii. Email – 24/7 monitoring of State and individual email. (To be used for data transfer.)

B. HEALTH ALERT NETWORK (HAN). The Idaho HAN is an automated system designed to rapidly deliver time-critical, health-related information to designated health partners. When a health threat is identified, IDHW sends an e-mail or fax message to the PHDs. The PHDs pass this information on through e-mail or fax to hospitals, clinics, physicians, and other appropriate health care providers. In addition, information on the HAN Website summarizes the event and provides background and guidelines for public health staff and clinicians (see Appendix 2).

C. WebEOC. A web based crisis management system used to facilitate information sharing and coordination of resources for the State of Idaho.

D. IDAHO RESOURCE TRACKING SYSTEM (IRTS). A Web-based application designed to assess emergency management resources including hospital bed availability during a mass casualty incident and to provide for a method to meet Federal HAvBED requirements.

E. Other available communication systems:

a. Government Emergency Telecommunications Services (GETS)

b. Radio Amateur Civil Emergency Services (RACES) – available through the Idaho BHS.

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c. Dispatch Centers – (See Appendix 4)

d. Secured Website

e. File Transfer Protocol (FTP) site

f. Zix Mail-Ability to send email securely to anyone with an email address, regardless of their platform or software.

g. Cell phones – Multiple cell phones available through all bureaus.

h. Satellite phones

i. Portable 2-way radios

j. Mobile vehicle radios

k. Voice Over Internet Protocol (VoIP)

l. Runners/Couriers

i. Not currently assigned or built into plans, however a feasible option if necessary. To be used when other means of data transmission is not available.

ROLES AND RESPONSIBILITIES

A. StateComm will provide a common point for communications, general alerts, and teleconference bridge calls between agencies during public health events (see Appendix 3).

B. IDHW Information Technology Services Division (ITSD) will assure that all network connections are available.

C. Idaho Military Division, Public Safety Communications will maintain the EMS statewide radio base station infrastructure.

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APPENDIX 1

Annex C 1 Appendix 1 – Idaho State EMS Communications Center Interoperability For Official Use Only Idaho Department of Health and Welfare September 2011

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APPENDIX 2 HEALTH ALERT NETWORK PROCESS FLOWCHART

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APPENDIX 3 TELECONFERENCE BRIDGE ETIQUETTE

Teleconference bridge phone number: 800-575-8877

A. StateComm will contact participants with the time and pass code for the initial conference call. Be conscious of the different Idaho time zones.

B. Dial into the bridge at the scheduled time.

C. Do not begin conversing until a roles call is conducted and/or the Moderator takes control of the call. This is to ensure that all participants are on the call and information is only relayed once.

D. Conference call Moderator is in control of the call. Moderator is determined by incident type.

E. Please identify yourself before speaking.

F. Do not put the call on hold if you have music as an option.

G. Utilize speaker phones as much as possible if several people are calling from the same room.

H. Keep conversations brief.

I. Keep phone background noise to a minimum, especially radio traffic.

J. Conference calls are being recorded.

K. If there is an actual emergency requiring the full use of the bridge, conference participants will be asked to disconnect from the call.

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APPENDIX 4

SHERIFF OFFICE DIRECTORY County Phone Fax ADA CO (208) 377-7351 (208) 377-6535 ADAMS SO (208) 253-4227 (208) 253-1141 BANNOCK SO (208) 236-7114 (208) 236-7112 BEAR LAKE SO (208) 945-2121 (208) 945-2780 BENEWAH SO (208) 245-2555 (208) 245-4898 BINGHAM SO (208) 785-1234 (208) 785-5199 BLAINE SO (208) 788-5555 (208) 788-5559 BOISE SO (208) 392-4411 (208) 392-4108 BONNER SO (208) 265-5525 (208) 265-5490 BONNEVILLE SO (208) 529-1200 (208) 529-1297 BOUNDARY SO (208) 267-3151 (208) 264-3154 BUTTE SO (208) 527-8553 (208) 527-3916 CAMAS SO (208) 764-2261 (208) 764-2721 CANYON SO (208) 454-7531 (208) 454-7253 CARIBOU SO (208) 547-2561 (208) 547-2563 CASSIA SO (208) 878-2251 (208) 878-9797 CLARK SO (208) 374-5403 (208) 374-5614 CLEARWATER SO (208) 476-4521 (208) 476-7835 CUSTER SO (208) 879-2289 (208) 879-5246 ELMORE SO (208) 587-2121 (208) 587-2118 FRANKLIN SO (208) 852-1234 (208) 852-2580 FREMONT SO (208) 624-4482 (208) 624-4485 GEM SO (208) 365-3521 (208) 365-7166 GOODING SO (208) 735-1911 (208) 324-5803 IDAHO SO (208) 983-1100 (208) 983-1359 JEFFERSON SO (208) 745-9210 (208) 745-9212 JEROME SO (208) 735-1911 (208) 324-5803 KOOTENAI SO (208) 446-1300 (208) 664-0685 LATAH SO (208) 882-2216 (208) 883-2281 LEMHI SO (208) 756-8980 (208) 756-6040 LEWIS SO (208) 937-2447 (208) 937-9235 LINCOLN SO (208) 735-1911 (208) 324-5803 MADISON SO (208) 356-5426 (208) 356-6056 MINIDOKA SO (208) 434-2320 (208) 436-9561 NEZ PERCE SO (208) 799-3131 (208) 799-3144 ONEIDA SO (208) 766-2251 (208) 766-2891 OWYHEE SO (208) 495-1154 (208) 495-1259 PAYETTE SO (208) 642-6006 (208) 642-6035 POWER SO (208) 226-2311 (208) 226-7783 SHOSHONE SO (208) 556-1114 (208) 753-8851 TETON SO (208) 354-2323 (208) 354-8028 TWIN FALLS SO (208) 735-1911 (208) 324-5803 VALLEY SO (208) 382-5160 (208) 382-7171 WASHINGTON SO (208) 414-2121 (208) 414-2536

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APPENDIX 5 IDHW DIVISION OF PUBLIC HEALTH TACTICAL COMMUNICATION RESOURCES

IDHW Division of Public Health Tactical Communication Resources

Office of Bureau of Vital Bureau of IDHW Epidemiology Health Idaho Bureau Records Community Information Resource EMS Bureau Food Planning and of and and Technology Protection and Resource Laboratories Health Environment Security Immunizations Development Statistics al Health Department

X Secure FTP Secure web portal X on IDHW server

Zix Mail X 3-HPP Government 2-IBL Emergency 1-SHO

Telecommunication 1-Deputy Service (GETS) Director 2-Region 1 Satellite Phone 1 2-IDHWOC

Meridian VoIP LBJ

Pager

As As Runners/Couriers As needed As needed As needed As Needed needed needed Portable 2-way 1 25 2 1 radio Mobile vehicle 7 radio

Radio Base Station 1 1

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APPENDIX 6 ABBREVIATIONS AND ACRONYMS

PURPOSE

This annex contains key acronyms and abbreviations with their definitions that are commonly used throughout this plan and supporting plans.

ACRONYM DEFINITION AMBER Child Abduction Alerts BHS Bureau of Homeland Security CARS Condition Acquisition Reporting Systems CISM Critical Incident Stress Management DEQ Idaho Department of Environmental Quality DMS Dynamic Message Signs DPH Idaho Division of Public Health EAS Emergency Alert System EMS Emergency Medical Services FEMA Federal Emergency Management Agency FTP File Transfer Protocol GETS Government Emergency Telecommunications Services HAN Health Alert Network HAvBED Hospital Available Beds During Emergencies and Disasters HPP Health Preparedness Program IBL Idaho Bureau of Laboratories IDHW Idaho Department of Health and Welfare IDHWOC Idaho Department of Health and Welfare Operations Center IRTS Idaho Resource Tracking System ITD Idaho Transportation Department ITSD Information Technology Services Department MOA Memorandums of Agreement NAWAS National Warning System PBX Private Branch Exchange PHD Public Health District RACES Radio Amateur Civil Emergency Services StateComm Idaho State EMS Communications Center VoIP Voice Over Internet Protocol WebEOC A Web-based crisis management system used to facilitate information sharing and coordination of resources for the state of Idaho

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