Blaenau Gwent Advice Service Providers the Below Table Contains Summary Information Supplied by Advice Providers Operating in the Blaenau Gwent Region

Annex 1: Stage 2: Mapping Advice Services in Wales

The mapping exercise sought to capture the wide range of information, advice and guidance services provided by the NfP, public and private sectors in order to build a holistic picture of advice services which the citizens of Wales can access. The purpose of the exercise was to identify and physically map the current range, location, levels and types of advice services being delivered by both generalist and specialist providers across Wales. Due to self-selection and completion by providers, as well as issues relating to distribution of the exercise, the results do not reflect the full picture of advice services in Wales. It only shows providers’ funded capacity to deal with demand, and a snap-shot in time. The picture will be very different across Wales in April 2013.

Overview of Findings from the Mapping Exercise The findings from the mapping exercise can show the self-completed responses as written. Therefore it should be noted that advice providers’ varied interpretation of how advice is defined, or the levels at which a provider may give advice, skew the findings as different organisations work in different ways but use the same terminology. Of note, the term ‘specialist’ is inconsistently interpreted across the sector, which affects the findings, e.g. those who stated they were ‘specialists’ providing ‘discrimination advice’ for their specific target user group may be providing in-depth legal advice in relation to discrimination and equality related legislation, or consider themselves ‘specialists’ due to working in a particular manner with their target group.

Both the internal and external stakeholder reference groups clearly stated that the findings of the mapping exercise did not reflect their knowledge of independent social welfare legal advice provision in Wales with significantly more services identified than were known. It was highlighted that the self-reporting of responses created a picture of provision that did not match experience on the ground, where advice providers across the board could not match the demand from advice seekers.

1 Blaenau Gwent Advice Service Providers The below table contains summary information supplied by advice providers operating in the Blaenau Gwent region:

Level(s) of Advice Specialist Advice Town where the service is delivered – Organisation name

including ination r outreach and main offices Numbe Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrim 2 & 3 Age Cymru Gwent All     5 Blaenau Gwent Citizens Advice Bureau Tredegar        6 Blaenau Gwent Citizens Advice Bureau Ebbw Vale        7 Blaenau Gwent Citizens Advice Bureau Llanhilleth        8 Blaenau Gwent Citizens Advice Bureau Abertillery        9 Blaenau Gwent Citizens Advice Bureau Aberbargoed        10 Blaenau Gwent Citizens Advice Bureau Brynmawr        11 Blaenau Gwent Citizens Advice Bureau Blaina        12 Blaenau Gwent Citizens Advice Bureau Ebbw Vale        27 & 28 Speakeasy Ebbw Vale       4 Trading Standards All      25 Shelter Cymru Blaenau Gwent        Shelter Cymru @ Abertillery Community 26 Abertillery        1st Office

Blaenau Gwent Responses to the review were sent in by 5 services directly. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request from Age Cymru Gwent.  All the responses indicated funding reductions have been experienced and are ongoing which is reducing service availability.

2  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (2) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (3) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights.

The below table contains information from the desktop search of other advice providers operating in Blaenau Gwent:

Specialist Advice

Town where the service is delivered – Organisation name including outreach and er main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consum Discrimination 1 Age Cymru Gwent Carers Project Blaina    13 Care and repair Blaenau Gwent      14 CRUSE in Gwent Blaenau Gwent  15 Disability Advice Project All   16 Family Information Services All   17 Genesis Cymru Wales 2 All   18 Home Authority Principle All   19 Housing Options All   20 Legal advice All  21 National Youth Advocacy Service All   22 People First All   23 Private tenants – advice and support All   24 SE Wales Regional Equality Council All    29 Tenancy Support Service All   30 The 11 to 25 Youth Information Service All  31 The Phoenix Project Abertillery  

3 Blaenau Gwent: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

4 Blaenau Gwent: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

5 Bridgend Advice Service Providers The below table contains summary information supplied by advice providers operating in the Bridgend region:

Level(s) of Advice Specialist Advice Town where the service is delivered – including Low Number outreach High Debt Welfare Medium benefits Housing mployment and main Consumer E Discrimination Organisation name offices Home visiting service General Advice provides 5 Bridgend Citizens Advice Bureau Porthcawl         6 Bridgend Citizens Advice Bureau Caerau         7 Bridgend Citizens Advice Bureau Sarn         8 Bridgend Citizens Advice Bureau Bridgend         9 Bridgend Citizens Advice Bureau Coity         10 Bridgend Citizens Advice Bureau Brackla         11 Bridgend Citizens Advice Bureau Bridgend         12 Bridgend Citizens Advice Bureau Bridgend         4 Bridgend CBC – Welfare rights All       2 & 3 Bridgend CBC – Housing and Council Tax service All      19 Bridgend CBC – Housing All     23 Ogwr Dash All    25 Shelter Cymru @ Maesteg CAB Maesteg       26 Shelter Cymru @ Pyle Life Centre Pyle       27 Shelter Cymru @ YMCA All       33 Stuart Lock Budgeting and Debt Advice All      

Responses to the review were sent in by 6 services directly. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location with very limited evening and weekend support available.  Details of funding reductions were only supplied by Shelter Cymru and Bridgend County CABx who highlighted reductions coming into force in April 2013 which is anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: 6 o Tackling poverty (5) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (1) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (2) – homelessness prevention, housing and tenancy rights and support and planning advice.

The below table contains information from the desktop search of other advice providers operating in Bridgend:

Specialist Advice

Town where the service is delivered – including outreach and

Number Organisation name main offices Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Age Connects Wales Blaina    13 Bridgend County Shout All   14 Caer Las Cymru All   15 Care and Repair All   16 Careers Wales All   17 Bridgend CBC – Consumer Advice All   18 Family Information Service All   23 Hafod Housing Association All     29 Bridgend CBC – Housing Options All    20 Just @sk info centre All     21 Just @sk info direct All     27 Linc Cymru All    22 Llamau All   24 Person2Person Citizen Advocacy All  28 The Peer Signposting Project All  29 The Wallich All  30 Bridgend CBC – Trading Standards All   31 Valleys to Coast Housing All    32 Wales and West Housing All    

7 Bridgend: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

8 Bridgend: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

9 Caerphilly Advice Service Providers The below table contains summary information supplied by advice providers operating in the Caerphilly region:

Level(s) of Advice Specialist Advice

Town where the Organisation name service is delivered – including outreach and

Number main offices Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination 1 Caerphilly Citizens Advice Bureau Bargoed        3 Caerphilly Citizens Advice Bureau Caerphilly town        4 Caerphilly Citizens Advice Bureau Caerphilly town        5 Caerphilly Citizens Advice Bureau Bedwas        6 Caerphilly Citizens Advice Bureau Cefn Fforest        7 Caerphilly Citizens Advice Bureau Gelligaer        8 Caerphilly Citizens Advice Bureau Graig Y Rhacca        9 Caerphilly Citizens Advice Bureau Lansbury Park        10 Caerphilly Citizens Advice Bureau Nelson        11 Caerphilly Citizens Advice Bureau Newbridge        12 Caerphilly Citizens Advice Bureau Caerphilly town        13 Caerphilly Citizens Advice Bureau Rhymney        14 Caerphilly Citizens Advice Bureau Penyrheol        15 Caerphilly Citizens Advice Bureau New Tredegar        Caerphilly CBC – Trading standards and 17 All       Consumer Advice 16 Caerphilly CBC – Income Maximisation Team All        Charter Housing Association – General housing / 21 Money Saviour Project / Employment Project / All          Money Savers Project / Shelter Project 27 Shelter Cymru @ Twyn Community Centre All      28 Shelter Cymru @ Bargoed CAB Bargoed      29 Shelter Cymru @ Risca CAB Risca      30 Shelter Cymru @ Bargoed CAB Bargoed      31 Shelter Cymru @ Blackwood Community First Blackwood     

10 Centre 32 The Disability Can-do organisation All      

Responses to the review were sent in by 11 services directly. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Appointment only services offered some evening and weekend support on request.  Details of funding reductions were only supplied by 4 services who highlighted some reductions already experienced and some due to start in April 2013 leading to reduced service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (5) – through: accessing welfare benefit entitlement and grants; debt and money advice; and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (4) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (3) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (2)

The below table contains information from the desktop search of other advice providers operating in Caerphilly:

Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 2 Blackwood Basement All  18 Care and Repair All     19 Careers Wales All   20 & Charter Housing All   21 22 Energy Efficiency team All    23 Family Information Service All   24 Housing allocations and advice All   25 Person2Person Citizen Advocacy All  26 Risca Citizens Advice Bureau Risca       33 United Welsh Housing All    11 34 Youth Forum All 

12 Caerphilly: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

13 Caerphilly: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

14 Cardiff Advice Service Providers The below table contains summary information supplied by advice providers operating in the Cardiff region:

Level(s) of Advice Specialist Advice

Town where the service is delivered – Organisation name including outreach and main offices yment Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Emplo Consumer Discrimination 32 & 33 Church Army Cardiff Splott and Fairwater     5-8 Age Concern Cardiff and Vale Cardiff and Vale       Pontcanna, Splott, Fairwater, Heath, 11-19 CAB4Cardiff        Adamdown, Llanedeyrn Llanrumney, Cardiff Council's Consumer and 23 Cardiff       Business advice service 26 Cardiff Law Centre Cardiff        36 DIVERSE Cymru Cardiff      7 LGBT Excellence Centre Cardiff     49 & 79 Race Equality First Cardiff      51 Riverside Advice Centre Cardiff        Shiloh Pentecostal Fellowships trust 11 Cardiff    Cardiff 56 - 62 Somali Advice Centre Cardiff    63 - 67 Speakeasy Cardiff       78 Women Connect First Cardiff      The Carers Centre for Cardiff and the 16 Cardiff     Vale of Glamorgan 52 - 54 Shelter Cymru Cardiff      29 Carers Centre Cardiff      40 Hafod Housing Association Cardiff         43 & 44 Llamau Cardiff     80 & 81 Stuart Lock Debt and Budgeting Advice Cardiff       RNIB Cymru (transitions and 82 Cardiff        employment service) 15 Responses to the review were sent in by 18 services directly. From the information supplied the following can be summarised:  Face to face is the predominant channel for delivery, followed by telephone and online advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening support is available on request.  Limited details of anticipated funding reductions were supplied by 8 services who highlighted reductions coming into force from April 2013 would reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (8) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (12) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (7) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (5)

The below table contains information from the desktop search of other advice providers operating in Cardiff:

Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices onsumer Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment C Discrimination 2 Advocacy Matters Cardiff   3 Advocacy Support Cymru Cardiff   4 Aelwyd Housing Cardiff    9 Bi Cymru Cardiff      10 Bond Board Cardiff   20 Cadwyn Housing Association Cardiff    21 Cardiff Race Equality First Cardiff   1 & 22 Cardiff Community Housing Association Cardiff   24 Cardiff Gypsy and Traveller Project Cardiff   25 Cardiff Housing Help Centre Cardiff   27 Care and repair Cardiff   

16 28 Careers Wales Cardiff   30 Carers Wales Cardiff   31 Cartrefi Cymunedol Cymru Cardiff    34 Community Health Council Cardiff    35 Contact a Family Cardiff    38 Family Information Service Cardiff   39 First stop benefits contact centre Cardiff    41 Housing Options Centre Cardiff    42 Linc Cymru Cardiff    47 MEWN Cymru Cardiff   48 Newydd Homes Cardiff    50 Refugee Voice Wales Cardiff   55 SNAP Cymru Cardiff  69 Sprout (advice for young people) Cardiff  71 Taff Housing Association Cardiff    37, 45, Fairwater, Llanedeyrn, 46, 68, Llanrumney, Splott, St One Stop Shops    70, 72, Mellons, Butetown, 73 Trowbidge 74 United Welsh Housing Association Cardiff    75 Wales and West Housing Association Cardiff    76 Wales and West Housing Homes Cardiff    77 Welsh Refugee Council Cardiff  

17 Cardiff: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

18 Cardiff: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

19 Carmarthenshire Advice Service Providers The below table contains summary information supplied by advice providers operating in the Carmarthenshire region:

Level(s) of Advice Specialist Advice Town where the service is delivered – Organisation name including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination 13 Carmarthenshire Citizens Advice Bureau Carmarthen        14 Carmarthenshire Citizens Advice Bureau Llanelli        15 Carmarthenshire Citizens Advice Bureau Ammanford        16 Carmarthenshire Citizens Advice Bureau Llanelli        17 Carmarthenshire Citizens Advice Bureau Ammanford        18 Carmarthenshire Citizens Advice Bureau Pontyberem        19 Carmarthenshire Citizens Advice Bureau Llandovery        20 Carmarthenshire Citizens Advice Bureau Llanelli        21 Carmarthenshire Citizens Advice Bureau Llandybie        37 Shelter: Carmarthen Appointment Ammanford       38 Shelter: Carmarthen Appointment Llanelli       39 Shelter: Carmarthen Appointment Carmarthen       40 Shelter Cymru: Carmarthen Appointment Ammanford       29 Carmarthenshire People's First Carmarthen     1 & Age Cymru Sir Gar Llanelli     2 3 Alzheimer's Society Ammanford   Area 43 Cardigan Youth Drop-in and Information 5 Cardigan   Centre 12 Carmarthen MIND Carmarthen     7 Care and Repair Carmarthen      33 Llanelli MIND Llanelli     35 Mencap Carmarthenshire      36 Parkinson's Disease Society Carmarthen    45 Women's Aid Carmarthen    34 Macmillan welfare rights advice Carmarthen       27 Carmarthenshire County Council - housing benefit Llanelli       Carmarthenshire County Council - Customer 25 Carmarthen    Services

20 Pantyffynnon Communities First: Debt and Benefits 28 Ammanford       Project Glanymor and Tyisha Communities First: Debt and 25 Llanelli        Benefits Project 30 Catch Up Information Centre Llanelli       46 Stuart Lock Debt and Budgeting Advice Cardiff       43 Trading Standards Carmarthen       

Responses to the review were sent in by 3 services directly with additional information supplied by Carmarthenshire County Borough Council who provided overview information on Council funded and/or advice partner services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request.  Details of funding reductions were only supplied by CABx and Carmarthenshire’s People’s First network who highlighted reductions coming into force in March 2014 which is anticipated to reduce service availability and 3 redundancies (CABx in relation to legal aid reform).  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (x6) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (x14) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (x 1) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (x2)

21 The below table contains information from the desktop search of other advice providers operating in Carmarthenshire:

Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination Ammanford, Cross Hands, 8 - 11 Careers Wales  Carmarthen, Llanelli 6 Bro Myrddin Housing Association Carmarthen  22 - Carmarthenshire County Council – Carmarthen, Ammanford, Llanelli  24 Business Advice 31 Cymdeithas Tai Cantref Carmarthen  44 Tywi, Taf and Teifi Area Housing Office Carmarthen   4 Amman and Gwendraeth Area Housing Office Ammanford     32 Llanelli Area Housing Office Llanelli

41 SNAP Cymru - Carmarthenshire Llanelli   42 Tai Cymdogaeth Cyf Carmarthen  

22 Carmarthenshire: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

23 Carmarthenshire: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

24 Ceredigion Advice Service Providers The below table contains summary information supplied by advice providers operating in the Ceredigion region:

Level(s) of Advice Specialist Advice Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination 11 Ceredigion Citizens Advice Bureau Aberystwyth           12 Ceredigion Citizens Advice Bureau Cardigan           13 Ceredigion Citizens Advice Bureau Newcastle Emlyn           14 Ceredigion Citizens Advice Bureau Llandysul           15 Ceredigion Citizens Advice Bureau Aberaeron           16 Ceredigion Citizens Advice Bureau Lampeter           8 Ceredigion CBC – Housing advice Ceredigion       9 Ceredigion CBC – Trading standards Ceredigion       10 Ceredigion CBC - Welfare reform Officer Ceredigion       18 Eco Centre Wales Ceredigion      23 Shelter Cymru @ Aberystwyth CAB Aberystwyth        24 Shelter Cymru @ Cardigan CAB Cardigan       

Responses to the review were sent in by 6 services directly. From the information supplied the following can be summarised:  There is advice available online in the region, with telephone advice acting as the predominant channel for delivery, followed by face to face.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location.  Details of funding reductions were only supplied by Ceredigion Citizens Advice Bureaux who highlighted reductions coming into force from April 2013 which is anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (2) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (2) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights.

25 o Housing advice (2) – homelessness prevention, housing and tenancy rights and support and planning advice.

The below table contains information from the desktop search of other advice providers operating in Ceredigion:

Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Age Cymru Aberaeron Aberaeron   2 Age Cymru Aberystwyth Aberystwyth   3 Age Cymru Cardigan Cardigan   Area 43 - Cardigan Youth Drop-in and 4 Cardigan  Information Centre 5 Business advice Ceredigion  6 Cantref Ceredigion    7 Care and Repair Ceredigion     17 Cruse Bereavement Centre Ceredigion  19 Family Housing Association Ceredigion    20 Family Information Service Ceredigion   21 Mid Wales Housing (Area Office) Ceredigion    22 Mid Wales Housing (Head Office) Cerdigion    25 Tai Ceredigion Housing Association Cerdigion    26 & 27 The Wallich – Solutions worker Ceredigion 

26 Ceredigion: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

27 Ceredigion: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

28 Conwy Advice Service Providers The below table contains summary information supplied by advice providers operating in the Conwy region:

Level(s) of Advice Specialist Advice

Town where the service Organisation name is delivered – including outreach and main offices ment Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employ Consumer Discrimination Conwy County Borough Council - 22 Conwy       Revenue and Benefits Assessment Service 5 Conwy Citizens Advice Bureaux Llandudno          6 Conwy Citizens Advice Bureaux Llanrwst          7 Conwy Citizens Advice Bureaux Llandudno Junction          8 Conwy Citizens Advice Bureaux Llanrwst          9 Conwy Citizens Advice Bureaux Llandudno          10 Conwy Citizens Advice Bureaux Llansannan          11 Conwy Citizens Advice Bureaux Cerrigydrudion         12 Conwy Citizens Advice Bureaux Gyffin          13 Conwy Citizens Advice Bureaux Colwyn Bay          20 Clwyd Alyn Housing Association Conwy        28 North Wales Deaf Association Colwyn Bay        31 Shelter Cymru Rhyl        32 Shelter Cymru Llandudno        33 Shelter Cymru Llanrwst        34 Shelter Cymru Kimnel Bay        25 Wales and West Housing Association Conwy       

Responses to the review were sent in by 5 services directly. From the information supplied the following can be summarised:  There is advice available online in the region, with face to face acting and telephone advice being the main delivery channels.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location.  Details of funding reductions were only supplied by Conwy Citizens Advice Bureaux who highlighted reductions coming into force from April 2013 which is anticipated to reduce service availability.

29  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (2) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (2) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (2) – homelessness prevention, housing and tenancy rights and support and planning advice. The below table contains information from the desktop search of other advice providers operating in Conwy:

Specialist Advice

Town where the service Organisation name is delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Action for children – Conwy family project Conwy  2 Age Cymru North Wales Central Aberystwyth   3 Antioch Money Advice Colwyn Bay   4 Antur Conwy Enterprise Conwy  14 Care and Repair Conwy     15 Careers Wales Colwyn Bay   16 Careers Wales Llandudno 17 Cartrefi Conwy Colwyn Bay    18 Cartrefi Conwy (Area office) Llandudno    19 Cartrefi Conwy (Head office) Colwyn Bay    21 Conwy and Denbigh Bond Bureau Conwy   23 Conwy Council: Welfare Benefits Conwy    24 Cymdeithas Tai Clwyd Area Office Conwy    25 Cymdeithas Tai Clwyd Main Office Conwy    26 Family Information Service Conwy   27 Housing Advisory Team Colwyn Bay    29 North Wales Housing Area Office Llandudno Junction    30 North Wales Housing Main Office Gwynedd    35 Trading Standards Conwy   37 Welfare Rights Unit Conwy  

30 Conwy: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

31 Conwy: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

32 Denbighshire Advice Service Providers The below table contains summary information supplied by advice providers operating in the Denbighshire region:

Level(s) of Advice Specialist Advice

Town where the service is delivered Organisation name – including outreach

Number and main offices Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination 1 Access 2 Advocacy Denbighshire     3 Alzheimer’s Society Denbighshire     4 Benefits Advice Shop Denbighshire       15 Care and Repair Denbighshire      5 Clwyd Alyn Housing Association Denbighshire        8 Denbighshire Citizens Advice Bureaux Denbighshire         9 Denbighshire Citizens Advice Bureaux Glan Clwyd Hospital         10 Denbighshire Citizens Advice Bureaux Llangollen         11 Denbighshire Citizens Advice Bureaux Prestatyn         12 Denbighshire Citizens Advice Bureaux Rhyl         13 Denbighshire Citizens Advice Bureaux Rhyl County Court         14 Denbighshire Citizens Advice Bureaux Ruthin         24 Denbighshire Learning Disability Forum Denbighshire    25 Family Information Service Denbighshire    16 Denbighshire CBC One Stop Shop Corwen   17 Denbighshire CBC One Stop Shop Denbigh   18 Denbighshire CBC One Stop Shop Llangollen   19 Denbighshire CBC One Stop Shop Prestatyn   20 Denbighshire CBC One Stop Shop Rhyl   21 Denbighshire CBC One Stop Shop St Asaph   22 Denbighshire CBC One Stop Shop Ruthin   32 Denbighshire CBC – Trading Standards Denbighshire      Denbighshire CBC – Revenue and 23 Benefits team, Housing Benefit S180 Denbighshire       project, DCC Customer Services

33 23 Denbighshire CBC – Welfare Rights Team Denbighshire        26 Housing options (North Denbighshire) Rhyl   27 Housing options (South Denbighshire) Ruthin   28 N.E.W.S.A. LTD. Denbighshire    29 Shelter Cymru Rhyl      30 Shelter Cymru Rhyl      33 Vision Support Denbighshire       British Red Cross Home from Hospital     35 Denbighshire Service    

Responses to the review were sent in by 21 services, predominately gathered by Denbighshire County Borough Council as Council funded and/or advice partner services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available.  Details of funding reductions were only supplied by 4 services that highlighted reductions coming into force from April 2013 which is anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (6) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (12) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (3) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (1)

34 The below table contains information from the desktop search of other advice providers operating in Denbighshire:

2 Age Cymru North Wales Central Denbighshire    6 Cymdeithas Tai Clwyd Denbighshire    7 Denbigh Youth Project Denbighshire  31 The Pop in Centre Prestatyn  34 West Rhyl Young People Centre Rhyl 

35 Denbighshire: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

36 Denbighshire: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

37 Flintshire Advice Service Providers The below table contains summary information supplied by advice providers operating in the Flintshire region:

Level(s) of Advice Specialist Advice

Town where the service is delivered – Organisation name including outreach and main offices scrimination umber N Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Di 1 Clwyd Alyn Housing Association Flintshire        2 Domestic Abuse Safety Unit Deeside     9 & 10 Eco Centre Wales      12 Flintshire Citizens Advice Bureau Mold         13 Flintshire Citizens Advice Bureau Hollywell         14 Flintshire Citizens Advice Bureau Deeside         Flintshire CBC - Revenues and Benefits Service, 15 Flintshire       Money Advisor Flintshire CBC - Welfare Benefits Team & 16 Flinshire         Flintshire CBC – Money Advisor 21 Shelter Cymru @ Flintshire Youth Info Shop Hollywell      22 Shelter Cymru @ Flint Library Learners Centre Flint      23 Shelter Cymru @ Deeside CAB Deeside      13 North Wales Deaf Association Flintshire   

Responses to the review were sent in by 9 services directly. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location.  Details of funding reductions were supplied by 4 services that highlighted experienced and anticipated reductions coming into force which is anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (5) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (3) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (2) – homelessness prevention, housing and tenancy rights and support and planning advice. 38 The below table contains information from the desktop search of other advice providers operating in Flintshire:

Specialist Advice Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Age Cymru North East Wales Flintshire    Hollywell and 2 Benefit Surgeries    Connahs Quay 3 Care and Repair Flintshire     4 Careers Wales Mold Deeside   5 CCareers Wales Shotton Deeside   8 Deeside Over 50's Local forum Deeside   11 Family Information Services Flintshire  17 Housing Options Flintshire    18 National Youth Advocacy Service Mold    19 North Wales Energy Advice Centre Mold    20 Pennysmart Mold    24 Youth Info Shop Hollywell 

39 Flintshire: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

40 Flintshire: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

41 Gwynedd Advice Service Providers The below table contains summary information supplied by advice providers operating in the Gwynedd region:

Level(s) of Advice Specialist Advice Town where the service is Organisation name delivered – dvice including outreach and main offices Number Home visiting service General A provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination 8 Citizens Advice Bureau Bangor          9 Citizens Advice Bureau Bangor          10 Citizens Advice Bureau Pwllheli          11 Citizens Advice Bureau Ysbyty Gwynedd          12 Citizens Advice Bureau Dolgellau          13 Citizens Advice Bureau Caernarfon          14 Cydlynydd Tan Y Maen Blaenau Ffestiniog    17 Shelter Cymru @ Bangor CAB Bangor      18 Shelter Cymru @ Caernarfon CAB Caernarfon      19 Shelter Cymru @ Dolgellau CAB Dolgellau      20 Shelter Cymru @ Pwllheli CAB Pwllheli      21 Shelter Cymru Main Office Y Felinheli      26 North Wales Deaf Association Flintshire      

Responses to the review were sent in by 4 services directly. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request.  All 3 supplied details of funding reductions highlighting reductions experienced and coming into force leading to reduced service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (1) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion.

42 o Promoting the rights of the citizen and social inclusion (3) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights.

The below table contains information from the desktop search of other advice providers operating in Gwynedd:

Specialist Advice Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Benefit Advice – Area Office Pwllheli   2 Benefit Advice – Head Office Dolgellau 3 Benefit Advice – Meirionydd Office Caernarfon 4 Care and repair Gwynedd   5 Careers Wales Bangor Bangor   6 Careers Wales Caernarfon Caernarfon   7 Careers Wales Porthmadog Porthmadog   15 GISDA Holywell   16 Gwynedd-Ni Gwynedd  22 SNAP Cymru Gwynedd  23 Tai Clywd Gwynedd    24 Tai Eryri Gwynedd    25 Welfare Rights Unit Gwynedd  

43 Gwynedd: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

44 Gwynedd: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

45 Isle of Anglesey Advice Service Providers The below table contains summary information supplied by advice providers operating in the Anglesey region:

Level(s) of Advice Specialist Advice Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discriminatio n 2 Citizens Advice Bureau Holyhead            3 Citizens Advice Bureau Llangenfni            4 Citizens Advice Bureau Holyhead            5 Citizens Advice Bureau Beaumaris            6 Citizens Advice Bureau Amwlch            9 Clwyd Alyn Housing Association Denbighshire        13 Cymdeithas Tai Eryri Anglesey        18 North Wales Deaf Association All North Wales        19 Shelter Cymru Y Felinheli         20 Shelter Cymru Llangefni         21 Shelter Cymru Holyhead         22 Shelter Cymru Holyhead        

Responses to the review were sent in by 5 services. From the information supplied the following can be summarised:  There is little advice available online in the region, with telephone acting as the predominant channel for delivery, followed by face to face advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location.  Details of funding reductions were only supplied by Canolfan Cynghori Ynys Môn Citizens Advice Bureau and North Wales Deaf Association who highlighted reductions coming into force in xxx which is anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (x2) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (x3) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights.

46 The below table contains information from the desktop search of other advice providers operating in Anglesey:

Specialist Advice Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Bangor Advice Centre Anglesey        7 Care and repair Anglesey      8 Careers Wales Anglesey     10 Consumer Advice Anglesey     12 CRUSE Bereavement Centre Holyhead     11 CRUSE Bereavement Centre Llangefni     14 Defaid Anglesey    15 Family Information Service Anglesey     16 Homelessness Advice Anglesey        17 JE O’Toole Centre Anglesey        23 Trading Standards Anglesey       

47 Isle of Anglesey: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

48 Isle of Anglesey: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

49 Merthyr Tydfil Advice Service Providers

The below table contains summary information supplied by advice providers operating in the Merthyr Tydfil region:

Level(s) of Advice Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination Gurnos, Town Centre, Trefechan, 4 - Merthyr Tydfil Citizens Advice Bureau Aberfan, Troedyrhiw, Galon          10 Uchaf, Treharris, Pant 21 Shelter Cymru @ Merthyr CAB Merthyr Tydfil          28 Stuart Lock Debt and Budgeting Advice Merthyr Tydfil       27 Merthyr Tydfil CBC - Consumer Advice Merthyr Tydfil         27 Merthyr Tydfil CBC - Housing advice Merthyr Tydfil        

Responses to the review were sent in by 5 services directly. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location.  Details of funding reductions were supplied by two organisations who highlighted reductions coming into force anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (2) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (2) – targeting both the general public to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (2) – homelessness prevention, housing and tenancy rights and support and planning advice.

50 The below table contains information from the desktop search of other advice providers operating in Merthyr Tydfil:

Specialist Advice Town where the service is Organisation name delivered – including outreach and main offices crimination Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Dis 1 Care and Repair Merthyr Tydfil   2 Careers Wales Merthyr Tydfil   3 Christians Against Poverty Merthyr Tydfil   11 CRUSE Bereavement Centre Merthyr Tydfil  12- Gurnos, Treharris Drop-in Centre  14 and Troedyrhiw 15 Family Information Service Merthyr Tydfil  10 Hafod Housing Association Merthyr Tydfil    16 Merthyr Tydfil Advocacy Service Merthyr Tydfil  Merthyr Tydfil County Borough Council 17 Merthyr Tydfil   Housing Dept 18 Merthyr Tydfil Housing Association Merthyr Tydfil    19 Merthyr Valley Homes Merthyr Tydfil    20 Peer Mentoring Wales Merthyr Tydfil    22 Speakeasy Merthyr Tydfil  23 Tai Dewis Merthyr Tydfil    24 The Information Service Merthyr Tydfil  25 Welfare Rights Unit Merthyr Tydfil   26 Welsh Tenants Federation Merthyr Tydfil   

51 Merthyr Tydfil: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

52 Merthyr Tydfil: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

53 Monmouthshire Advice Service Providers The below table contains summary information supplied by advice providers operating in the Monmouthshire region:

Level(s) of Advice Specialist Advice

Town where the service is delivered – Organisation name including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination One Stop Shop 1 Monmouth: Citizens Advice Bureau          (Monmouthshire) 2 Abergavenny: Citizens Advice Bureau Abergavenny          3 Caldicot and District: Citizens Advice Bureau Caldicot          4 Chepstow and District: Citizens Advice Bureau Chepstow          5 Caldicot and District: Citizens Advice Bureau Monmouth          6 Monmouth: Citizens Advice Bureau Monnow Vale          19 Shelter Cymru @ Abergavenny One Stop Shop Abergavenny         20 Shelter Cymru @ Caldicot One Stop Shop Caldicot         21 Shelter Cymru @ Chepstow One Stop Shop Chepstow         25 Age Cymru Gwent Monmouthshire        7 Care & Repair (Monmouthshire) Monmouthshire        24 East Wales Energy Agency (Energy Advice Centre) Monmouth          North and South 26 MIND Monmouthshire        Monmouthshire 12 Monmouthshire CBC - Benefits Advice Team Monmouth         12 Monmouthshire CBC - Trading Standards Monmouth          15- Monmouthshire CBC – Customer Access Team at Abergavenny, Caldicot         18 (One Stop Shops) Chepstow, Monmouth Charter Housing Association – General housing / 10 Money Saviour Project / Employment Project / Monmouth          Money Savers Project / Shelter Project 27 Monmouthshire CBC – SCH benefits advice team Monmouthshire         

54 Responses to the review were sent in by 16 services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Evening and weekend support is available on request from one service provider.  Details of funding reductions were supplied by 6 services who highlighted reductions coming into force in leading to reduced service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (9) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (10) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (4) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (1)

The below table contains information from the desktop search of other advice providers operating in Monmouth:

Specialist Advice t Town where the service is delivered – including outreach

Number Organisation name and main offices Home visiting service General Advice provides Debt Welfare benefits Housing Employmen Consumer Discrimination 17 Aelwyd Housing Monmouthshire    8 Careers Wales Abergavenny   9 Careers Wales Chepstow   11 Family Information Service Monmouthshire  12 Monmouth CBC Housing Services Dept Monmouthshire   13 Melin Homes Monmouthshire    14 Monmouthshire Housing Association Monmouthshire   22 The Attick Monmouthshire  23 The Wallich – Youth Solutions Centre Monmouthshire  

55 Monmouthshire: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

56 Monmouthshire: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

57 Neath Port Talbot Advice Service Providers The below table contains summary information supplied by advice providers operating in the Neath Port Talbot region:

Level(s) of Advice Specialist Advice

Town where the service Organisation name is delivered – including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination Neath Port Talbot CBC –Trading 27 Neath Port Talbot      Standards  Neath Port Talbot CBC – Welfare 17 Neath Port Talbot       Rights Unit 27 Neath Port Talbot CBC – Housing / Neath Port Talbot      Council Tax Benefit Neath, Port Talbot Blaengwynfi, Glyncorrwg, Swansea Neath Port Talbot Citizens Cymmer, Cwmavon 2 - 8            Advice Bureau Health Centre, Skewen Health Centre, Resource Centre Port Talbot 24 Shelter Cymru @ Neath CAB Neath            Shelter Cymru @ One Stop Shop  25 Pontardawe           Pontardawe 26 Shelter Cymru @ Port Talbot CAB Port Talbot           

Responses to the review were sent in by 4 services. From the information supplied the following can be summarised:  There is advice available online in the region, with face to face acting as the predominant channel for delivery, very closely followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location.  Details of funding reductions were supplied by 2 services who highlighted reductions coming into force from April 2013 which will lead to service reductions.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (2) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (2) – targeting both the general public to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (2) – homelessness prevention, housing and tenancy rights and support and planning advice.

58 The below table contains information from the desktop search of other advice providers operating in Neath Port Talbot:

Specialist Advice Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Age Concern Neath Port Talbot Neath Port Talbot   9 Care and Repair Neath Port Talbot   10 Careers Wales Neath Neath   11 Careers Wales Port Talbot Port Talbot   12 Coastal Housing Group Ltd Neath Port Talbot    13 DEWIS Neath Port Talbot    14 Family Information Service Neath Port Talbot  15 Housing Options Neath Port Talbot    16 Melin Advice Centre Neath Port Talbot    21 Newydd Homes Neath Port Talbot    18 NPT Homes - Neath One Stop Shop Neath   19 NPT Homes - Pontardawe One Stop Shop Pontardawe   20 NPT Homes - Port Talbot Civic Centre Port Talbot   21 One Stop Shop Neath Neath  22 One Stop Shop Pontardawe Pontardawe  23 One Stop Shop Port Talbot Port Talbot 

59 Neath Port Talbot: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

60 Neath Port Talbot: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

61 Newport Advice Service Providers

The below table contains summary information supplied by advice providers operating in the Newport region:

Level(s) of Advice Specialist Advice

1 Age Cymru Gwent Newport     3 Newport: Citizens Advice Bureau St Davids Clinic          St Julians Medical 4 Newport: Citizens Advice Bureau          Centre 5 Newport: Citizens Advice Bureau Newport          6 Newport: Citizens Advice Bureau Newport County Court          7 Newport: Citizens Advice Bureau Pillgwenlly          13 Newport City Homes Newport     Charter Housing Association – General housing / 10 Money Saviour Project / Employment Project / Newport          Money Savers Project / Shelter Project 21 East Wales Energy Agency (Energy Advice Newport       Centre) 16 Shelter Cymru @ Newport CAB Newport       17 Shelter Cymru @ Youth Info Shop Newport       22 Newport Mind: Welfare Benefits Newport      

Responses to the review were sent in by 11 services directly with additional information supplied xxx who provided overview information on Council funded and/or advice partner services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request.  Details of funding reductions were supplied by 4 services who highlighted reductions coming into force anticipated to lead to reduced services.

62  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (5) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (3) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (3) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (1)

The below table contains information from the desktop search of other advice providers operating in Newport:

2 Baneswell Housing Association Newport    12 Cadwyn Housing Association Newport    8 Care and Repair Newport   9 Careers Wales Newport   11  Family Information Services Newport 12 Newport & District Refugee Support Group Newport   14 Newport Housing Trust Newport   15 Newport Immigration Advice Centre Newport    18 Solas Cymru Newport   19 South East Wales Energy Advice Centre Newport    20 Trading standards Newport   

63 Newport: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

64 Newport: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

65 Pembrokeshire Advice Service Providers The below table contains summary information supplied by advice providers operating in the Pembrokeshire region:

Level(s) of Advice Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination Goodwick Surgery, Milford 2 – Haven Town Hall, Tenby, Citizens Advice Bureau         9 Fishguard, Haverford West, Pembroke Dock, St Davids 17 Shelter Cymru @ Haverford West CAB Haverford West          18 Shelter Cymru @ Pembroke Dock Pembroke Dock          19 Shelter Cymru Head Office Haverford West          24 Eco Centre Wales Pembrokeshire      25 Pembrokeshire Housing Association Pembrokeshire        Neyland , Milford Haven, 26 Pembroke CBC – Revenue and Benefits Fishguard, Pembroke Dock and         Haverfordwest Pembrokeshire Care Society Pembrokeshire          16

Responses to the review were sent in by 6 services. From the information supplied the following can be summarised:  There is advice available online in the region, with telephone advice acting as the predominant channel for delivery, followed by face to face advice services.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location.  Details of funding reductions were supplied by 4 services highlighting reductions are anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (2) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (2) – targeting both the general public to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (2) – homelessness prevention, housing and tenancy rights and support and planning advice.

66 The below table contains information from the desktop search of other advice providers operating in Pembrokeshire:

Specialist Advice Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Age Concern Pembrokeshire Pembrokeshire  10 Care and Repair Pembrokeshire    Haverford West, 11 & 12 Careers Wales    Pembroke Dock 13 Cymdeithas Tai Cantref Pembrokeshire     14 Family Information Service Pembrokeshire   15 Pembroke CBC - Housing Services Pembrokeshire   20 SNAP Cymru Pembrokeshire   21 The Rowan Organisation Pembrokeshire  22 The Zone Pembrokeshire  23 Pembroke CBC - Trading Standards Pembrokeshire   

67 Pembrokeshire: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

68 Pembrokeshire: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

69 Advice Service Providers The below table contains summary information supplied by advice providers operating in the Powys region:

Level(s) of Specialist Advice Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination 1 BCA Independent Advocacy Services Powys    4 Clwyd Alyn Housing Association Powys        5 Eco Centre Wales Powys      Llandrindod Wells & District Volunteer Bureau - 6 Llandrindod Wells    Community Support Powys Association of Voluntary Services - Mental 7 Powys   Health Development & Information Service 8 Powys Carers Service Powys     Arwystli Medical Centre, Bronllys Hospital, Caereinion Medical Centre, Llandrindod Wells Medical Centre, Llanfyllin Group Practice, Llanrhaeadr Medical Practice, Llanwrtyd Surgery, 4 - 19 Powys Citizens Advice Bureau        Oldford Community Housing Office, Presteigne Medical Centre, The Hazel Centre, Welshpool Medical Centre, Wylcwm Street Surgery, Brecon, Machynlleth, Newtown, Ystradgynlais 29 Powys Drop In (Gwalia Care & Support) Powys         38 & 39 Shelter Cymru @ Brecon CAB Brecon         40 Shelter Cymru @ Powys County Office Llandrindod Wells         41 Shelter Cymru @Newtown CAB Newtown         45 Brecon Advice Centre Brecon and District          Machynlleth, Corris, Cemmaes, 3 Canolfan Cynghori Bro Ddyfi Advice Centre Llanbrynmair, Welshpool and         Aberystwyth Magistrates Courts

70 Responses to the review were sent in by 12 services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request.  Funding reductions were outlined by 11 of the services leading to reduced service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (6) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (6) – targeting both the general public (e.g. Trading Standards function) and specific user groups (e.g. Women’s Aid or Mencap) to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (3) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (2)

The below table contains information from the desktop search of other advice providers operating in Powys:

Specialist Advice

Town where the service is Organisation name delivered – including outreach dvice and main offices Number Home visiting service General A provides Debt Welfare benefits Housing Employment Consumer Discrimination 2 Age Cymru Newtown   20 & Brecon, Newtown, Llandrindod  Care and Repair   21 Wells, and Ystradgynlais  Brecon, Newtown, Llandrindod 22 - 25 Careers Wales  Wells, and Ystradgynlais 26 Cymdeithas Tai Cantref Powys    27 Cymdeithas Tai Clwyd Powys    28 Family Information Service Powys  29 Gwalia Care and Support Powys  30 Housing options - Brecon Brecon   3431 Housing options - LlandrindodYstradgynlais Wells YstradgynlaisLlandrindod Wells   3325 MidHousing Wales options Housing - Newtown Association PowysNewtown    3633 MontgomeryHousing options Family - W elshpoolCrisis Centre MontgomeryWelshpool  

71 37 Powys County Council - Revenues Services Powys   Powys County Council - Trading standards, 42 Brecon   Brecon Office Powys County Council - Trading standards, 43 Llandrindod   Llandrindod Office 44 Powys County Council - Welfare Rights Unit Powys  

72 Powys: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

73 Powys: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

74 Rhondda Cynon Taf Advice Service Providers The below table contains summary information supplied by advice providers operating in the Rhondda Cynon Taf (RCT) region:

Level(s) of Advice Specialist Advice

Town where the service is

Organisation name delivered – including er outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consum Discrimination

3 - 7 Age Concern Morgannwg Ltd One4All Centres – Aberdare,          Treorchy, and Pontypridd 9-12, 15- Pontypridd, Trebannog, 18,20- Abercwmboi, Bryncynon, 35,37-39 Penywayn, Gartholwg, Clydach Vale, Cwmaman, Cwmbach, Treorchy, Cymmer, Darranlas, Gilfach Pontypridd Citizens Advice Bureau Goch, Glyncoch, Llanharan,            Rhydeflin, Llwynypia, Maerdy, Penrhys, Penygraig, Perthcelyn, Pontygwaith, Fernhill, Tonyrefail, Maes-yr- Haf, Treorchy, Ferndale, Tylorstown, Porth and Ystrad. Mountain Ash, Aberdare, 8, 13-14 Cynon Valley Citizens Advice Bureau Hirwaun, Penywaun, Porth,         & 36 Penderyn Shelter Cymru @ Housing Advice 8 Pontypridd            Centre 84 Shelter Cymru @ Mountain Ash CAB Mountain Ash            85 & 86 Speakeasy Pontypridd       RCT County Borough Council (CBC) - 80 & 81 RCT        Services for Young People RCT CBC - Customer Care and ICT RCT 64-68       Service Response RCT CBC - Community Learning RCT 63        Department RCT CBC - Procurement of Education RCT 69 Services, Children’s Services and       Adult Services 70 RCT CBC - Regeneration and RCT       

75 Planning/Town Centre Regeneration, Planning Service/Building Control 76 RCT CBC – Leisure Services RCT       73 RCT CBC – Carers Support Project RCT        89 RCT CBC – Young Carers Project RCT        78 RCT CBC – Parent & Carer Network RCT        RCT CBC – Private Sector Housing RCT 77        Grants 81 RCT CBC – Housing Advice Centre RCT        RCT CBC – Early Years and Family RCT 75       Support Services 79 RCT CBC – Welfare Rights Team RCT        62 RCT CBC – Trading Standards RCT         72 Barnardos RCT        RNIB Cymru (transitions and 82 RCT         employment service) The Oasis Centre (Gwalia Care & 53 Pontypridd       Support) RCT Homes – Money Savers and 80 Pontypridd         Housing Advice 48 Cwm Cynon Women’s Aid Pontypridd       

Responses to the review were sent in by 26 services including overview information provided on Council funded and/or advice partner services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available.  Details of funding reductions were supplied by 5 services highlighting reductions coming into force anticipated to lead to reduced service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (10) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (12) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (6) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (3)

76 The below table contains information from the desktop search of other advice providers operating in Rhondda Cynon Taf:

Specialist Advice

Town where the service is delivered – including Organisation name outreach and main offices scrimination Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Di 1 Adref Pontypridd and Aberdare    2 Aelwyd Housing RCT    40 Care and repair RCT    41 - 43 Careers Wales Aberdare, Pontypridd, Treorchy   44 - 46 Community Mental Health Team Aberdare, Pentre, Pontypridd    47 Cruse Bereavement Centre RCT  Cwm Taf Health Board Patient Support 49 RCT   Service Blaenrhondda, Blaencwm, Treherbert, Tynewydd, 50 Cwmni Bolder Project   Penyrenglyn 51 Cynon Taff Community Housing Group RCT    52 Employment advice RCT   53 Family Information Services RCT  58 RCT CBC Financial literacy project RCT  56 Newydd Homes RCT    57 Person to Person Citizen Advocacy RCT  61 RCT People First RCT  60 RCT CBC Sensory services RCT  87 VALREC RCT   88 WICID RCT (online) 

77 Rhondda Cynon Taf: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

78 Rhondda Cynon Taf: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

79 Swansea Advice Service Providers The below table contains summary information supplied by advice providers operating in the Swansea region:

Level(s) of Advice Specialist Advice

Town where the service Organisation name is delivered – including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination 1 Age Cymru Swansea Bay Swansea       Swansea and Neath Portalbot Citizens Advice Fforestfach, Pontardawe, 5 - 8            Bureau Ty Einon 23, 24 Shelter Cymru @ Swansea CAB Swansea       36 Valleys to Coast Housing Swansea          37 Swansea CBC - Homelessness Team Swansea       38 Swansea CBC - Trading Standards Swansea        39 Swansea CBC - Workways Swansea        40 Swansea CBC - Social Inclusion Unit Swansea         41 Ty Arian Solicitors Swansea        - Stuart Lock Debt and Budgeting Advice Swansea (Home visits)       Swansea University Students’ Union Advice & 42 Swansea      Support Centre 43 Ystradgynlais Volunteer Centre Ystradgynlais      

Responses to the review were sent in by 12 services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request.  Details of funding reductions were supplied by 5 services highlighted reductions coming into force in which is anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (6) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion.

80 o Promoting the rights of the citizen and social inclusion (5) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (4) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (2)

The below table contains information from the desktop search of other advice providers operating in Swansea:

Specialist Advice

Town where the service Organisation name is delivered – including outreach and main offices vice Number Home visiting ser General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 2 BAWSO Swansea   3 Swansea Council - Benefits Take up Swansea   4 Swansea Council - Business development team Swansea  9 Careers Wales Swansea   10 Coastal Housing Group Ltd Swansea    11 Swansea Council - Consumer advice Swansea   12 Cruse Bereavement Centre Swansea  13 Eastside Family Support Project Swansea  14 EYST Swansea   15 Family Housing Association Swansea    16 Swansea Council - Family Information Service Swansea  17 Grwp Gwalia Gyf Swansea    18 Swansea Council - Housing options Swansea   19 Info-nation Swansea  20 Maggies South West Wales Swansea  21 MEWN Cymru Swansea   22 Relate Swansea  25 SNAP Cymru Swansea  27 SPAN Swansea  28 Swansea Bay Racial Equality Council Swansea  

81 29 Swansea Care and Repair Swansea    30 Swansea Consumer Support Network Swansea   31 Swansea Council for Voluntary Action Swansea  32 Swansea Network 50+ Swansea  33 Tai Esgyn Housing Swansea    34 Tenancy Support Unit Swansea  35 Welsh Refugee Council - Swansea Office Swansea  

82 Swansea: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

83 Swansea: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

84 Torfaen Advice Service Providers The below table contains summary information supplied by advice providers operating in the Torfaen region:

Responses to the review were sent in by 4 services. Additional information was provided by the Council (see additional table below). From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request.  Details of funding reductions were only supplied by 2 services who highlighted reductions coming into force anticipated to lead to reduced service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (3) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (2) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (2) – homelessness prevention, housing and tenancy rights and support and planning advice.

85 The below table contains information from the desktop search of other advice providers operating in Torfaen:

Specialist Advice

Town where the service is delivered – Organisation name including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 2 Torfaen County Borough Council – Bridges into work Torfaen   3 Bron Afon Torfaen    12 Care & Repair Torfaen Torfaen    13 Careers Wales Torfaen   15 Christians Against Poverty Torfaen    16 Cwmbran Centre for Young People Torfaen  17 Disability Advice Project Torfaen  18 Family Information Service, TCBC Torfaen  19 Torfaen County Borough Council – Financial Inclusion Officer Cwmbran   20 Torfaen County Borough Council – Financial Inclusion Officer Pontypool   18 Torfaen County Borough Council – Genesis Wales Torfaen  21 Gofal Cymru Torfaen  20 Gwalia Torfaen    21 Hafod Housing Torfaen    22 Torfaen County Borough Council – Housing Options Team Torfaen   23 Melin Homes Torfaen    25 Solas Torfaen   26 South East Wales Regional Equality Council Torfaen   27 Torfaen Peoples Centre Torfaen  28 Torfaen Voluntary Alliance Torfaen  29 Torfaen County Borough Council – Trading Standards Torfaen   30 Want2Work Torfaen  

86 The table below contains additional information supplied by Torfaen County Borough Council:

Town where the service is delivered – including Organisation name outreach and main offices

A4e Pathways Torfaen Torfaen County Borough Council – Communities First Blaenavon, TCBC Torfaen Torfaen County Borough Council – Communities First Penygarn & St Cadocs Torfaen Torfaen County Borough Council – Communities First Thornhill Torfaen Torfaen County Borough Council – Communities First Trevethin Torfaen Torfaen County Borough Council – CoStar Manager Torfaen Torfaen County Borough Council – Customer Services Torfaen Torfaen County Borough Council – Garnsychan Partnership Torfaen Gateway Credit Union Torfaen Sence Cymru Torfaen Itec Training Torfaen Jobcentre Plus Torfaen Work Programme Torfaen Pensions Service Torfaen Remploy Torfaen

87 Torfaen: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

88 Torfaen: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

89 Vale of Glamorgan Advice Service Providers The below table contains summary information supplied by advice providers operating in the Vale of Glamorgan region:

Level(s) of Advice Specialist Advice

Town where the service is Organisation name delivered – including outreach

and main offices mer Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consu Discrimination Llantwit Major, Gibbonsdown, 1-5 Vale of Glamorgan Citizens Advice Bureau          Barry, Penarth, St Athan 14 Shelter Cymru @ Barry CAB Barry          15 Shelter Cymru @ Vale of Glamorgan Council Vale of Glamorgan          18 Race Equality First Vale of Glamorgan      17 Cardiff and Vale Age Concern Vale of Glamorgan       The Carers Centre for Cardiff and the Vale of Vale of Glamorgan 19     Glamorgan 20 Llamau Vale of Glamorgan     21 Vale Counselling Service Vale of Glamorgan       

Responses to the review were sent in by 6 services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request.  Details of funding reductions were supplied by 4 services who highlighted reductions coming into force which is anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (3) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (6) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (1) – homelessness prevention, housing and tenancy rights and support and planning advice.

90 The below table contains information from the desktop search of other advice providers operating in Vale of Glamorgan:

Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 6 Care and repair Vale of Glamorgan    7 Careers Wales Barry   8 Family Information Service Vale of Glamorgan  9 Home Access - Tabernacle Penarth Vale of Glamorgan      10 & 11 Housing advice Vale of Glamorgan   12 Housing benefit liaison Vale of Glamorgan    13 Jigso - Llamau Vale of Glamorgan   16 Trading standards Vale of Glamorgan  

91 Vale of Glamorgan: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

92 Vale of Glamorgan: Advice Service Provider Locations against Welsh Index of Multiple Deprivation

93 Wrexham Advice Service Providers The below table contains summary information supplied by advice providers operating in the Wrexham region:

Level(s) of Advice Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Low Medium High Debt Welfare benefits Housing Employment Consumer Discrimination Acton, Chirk, Gwersyllt, 2 - 7 Wrexham Citizens Advice Bureau            Penycae Rhos, Wrexham 9 Pennysmart Wrexham      58 Clwyd Alyn Housing Association Conwy        28-30 Shelter Cymru CAB BAWSO, Ty AVOW        59 Penderels Trust Wrexham        57 Wrexham Women’s Aid Wrexham        56 AVOW Wrexham        54 Wrexham Council – Home Start Team Wrexham        53 Wrexham Council – Family Friend’s for 5’s – 11’s Wrexham        55 Wrexham Council – Parenting Team Wrexham County        60 Wrexham Council – Together Achieving Change Wrexham County        52 Wrexham Council – Flying Start Wrexham County        31-36 Wrexham Council – Tenancy Support Team Wrexham         51 Wrexham Council – Homeless Team Wrexham         38 Wrexham Council – Trading Standards Wrexham          45-50 Wrexham Council – Benefits section Wrexham         44 Wrexham Council – Information Shop Wrexham         19, 25 Wrexham Council – Family Information Service Wrexham         & 42 (Opening Doors; Genesis 2) 12 Wrexham Council – Corporate & Customer Services Wrexham         39-40 Wrexham Wrexham Council – Welfare Rights Team         & 61

94 Responses to the review were sent in by 21 services directly with additional information supplied xxx who provided overview information on Council funded and/or advice partner services. From the information supplied the following can be summarised:  There is little advice available online in the region, with face to face acting as the predominant channel for delivery, followed by telephone advice.  Most services are open during office hours, Monday to Friday, 9am – 5pm with outreach advices session times varying per location. Some evening and weekend support is available on request.  Details of funding reductions were only supplied by Wrexham Citizens Advice Bureau who highlighted reductions coming into force anticipated to reduce service availability.  There is cohesion between the different advice providers stated aims and objectives which can be broken down into: o Tackling poverty (6) – through: accessing welfare benefit entitlement and grants; debt and money advice (including improving financial capability); and promoting financial inclusion. o Promoting the rights of the citizen and social inclusion (9) – targeting both the general public and specific user groups to ensure access to justice and inclusion in society through providing of information and advice on rights. o Housing advice (4) – homelessness prevention, housing and tenancy rights and support and planning advice. o Access to education, training and employment (4)

95 The below table contains information from the desktop search of other advice providers operating in Wrexham:

Specialist Advice

Town where the service is Organisation name delivered – including outreach and main offices Number Home visiting service General Advice provides Debt Welfare benefits Housing Employment Consumer Discrimination 1 Wrexham Council – Business Team Wrexham  8 Care and repair Wrexham   9 Careers Wales Wrexham Wrexham   10 Christians Against Poverty Wrexham   11 Consumer advice Wrexham   18 Contact a family Wrexham  13 CPP Tenancy Support Wrexham   14 Cruse Bereavement Centre Wrexham  15-18 Family Information points Brynteg, Overton, Wrexham  20 Hafal Wrexham  21 Home Gateway Register Wrexham   22 In2change Wrexham  23 Itec Wrexham  Migrant workers Information & Advocacy   24 Wrexham Service 27 National Youth Advocacy Service Wrexham  26 Outside in Wrexham  27 Second Voice Advocacy Service Wrexham  37 The Home Authority Principle Wrexham  

96 Wrexham: Advice Service Provider Locations against Out of work benefit claimants as percentage of the total population

97 Wrexham: Advice Service Provider Locations against Welsh Index of Multiple Deprivation