We're Getting Close!

APRIL 2010

news for employees and friends of wakemed

www.wakemed.org

Raleigh Campus Patient Tower Update New Partnership Enhances WakeMed’s We’re Getting Close! Ambulatory Surgery Program The Fourth Floor Children’s Hospital After nearly 16 months of planning, WakeMed and Surgical Children’s Hospital Nurses’ Station In the March issue of Microscope, we provided an Care Affiliates (SCA) entered into a formal agreement on update on floors two and three of the new Raleigh March 31 that will help us further enhance our existing Campus patient tower, the 2E Cardiovascular ambulatory surgery services throughout the WakeMed Intensive Care Unit and 3E Cardiovascular Inter- system. SCA is a successful provider of specialty surgical mediate Care, scheduled to open this May. In this services with more than 130 surgery centers located issue, we will update you on the fourth floor that throughout the country. Through this partnership, we hope will be entirely occupied by the new WakeMed to grow our outpatient surgery business by providing our Children’s Hospital. This facility, Wake County’s patients and physicians with outstanding service, including first dedicated children’s hospital, will help ensure greater efficiencies, consistent practices across the system that Wake County’s growing population of children and increased capacity for outpatient surgery throughout will have access to the highest quality of pediatric Wake County. health care services, today and tomorrow. Children’s Hospital Patient Room As part of this agreement, WakeMed purchased a con Under One Roof trolling interest in the general partnership that operates the Blue Ridge Surgery Center located on Lake Boone Trail in The WakeMed Children’s Hospital will combine comprehensive, specialized care with new Raleigh. Additionally, SCA will manage the surgical services technologies and expanded surgical capabilities for children. The inpatient unit will offer 25 operations for Cary Hospital and the North Healthplex Day private rooms designed with kids and their families in mind. Each room will have an extra bed Surgery program. While WakeMed has significant experi- so that mom or dad can spend the night. Additionally, a new state-of-the-art Pediatric Intensive ence in inpatient surgery operations, SCA brings added Care Unit with eight beds will be staffed by full-time pediatric intensivists who specialize in efficiencies and long-time experience operating outpatient treating critically ill children. The environment of the unit will be conducive to healing, family day surgery centers. involvement and privacy. A 12-bed Observation Unit will be used for children who do not “Partnering with Surgical Care Affiliates supports require an overnight stay but who need monitoring or additional testing. Meanwhile, an WakeMed’s long-term ambulatory growth strategy and will expanded Level IV Neonatal Intensive Care Unit, formerly called the Intensive Care Nursery, help us to continue to meet the outpatient will provide specialized care for ill or prematurely born infants. surgery needs of this community,” “The new Children’s Hospital is really the natural explained Dr. Bill Atkinson, president progression for WakeMed and Wake County,” said It’s all the buzz! & CEO. “With the purchase of Blue Ridge Jerry Bernstein, MD, a long-time pediatrician and the management services agreement, with Raleigh Pediatric Associates, member of the Employee Appreciation we are well positioned for volume growth WakeMed Board of Directors and key member of Month is coming in our ambulatory surgery program while the team that brought the concept of the hospital in May. we further enhance the service we (continued on page 5) provide to our surgical patients and WakeMed wants to physician partners.” thank our thousands To learn more about SCA Announcing Two New Center or Blue Ridge Surgery Center, visit of dedicated employees. www.scasurgery.com or of Excellence Designations Stay tuned for details www.blueridgesurgerycenter.com. The American College of Radiology (ACR) has on ice cream socials! designated Cary Hospital a Breast Imaging Center of Excellence, making it one of only three in Wake County. To achieve this title, Cary Hospital met specific requirements and earned ACR accreditation in the following president and administrator of Cary WakeMed on Health Care breast imaging modalities: mammography, Hospital. “As an official Breast Imaging stereotactic breast biopsy, breast ultrasound Center of Excellence, Cary Hospital can Reform and ultrasound-guided breast biopsy. offer patients the entire spectrum of breast cancer screening and This March, Dr. Bill (l to r) Keila Gordon, diagnostic services. Mean- Atkinson, president RT; June Kurtz, RT; while, patients can feel & CEO, spoke with Candace Cole, RDMS; confident that they are several local news Pamela Schiavone, ▲ being cared for by a outlets about our RDMS; Yvette superior, top level program nation’s new health Crawley, RT; and run by highly qualified care reform legislation and how it could Gail Estes, RT, (all health care professionals provide a major economic boost for of Imaging Services - – the ‘best of the best’ North Carolina. Other WakeMed leaders, Cary Hospital) were in this community.” including Becky Andrews, vice president part of the team that of Finance, and Susan Weaver, MD, helped Cary Hospital achieve Cary Hospital has been ACR senior vice president of WakeMed the Breast Imaging Center of accredited in mammography since Physician Practices, also spoke with Excellence designation. 1993 and in ultrasound since 2009. news media on the topic. The hospital achieved ACR accredita- According to the ACR, Cary Hospital tion in stereotactic breast biopsy in 2010. “About 31 million additional Americans has achieved high practice standards in The designation as an ACR Breast Imaging are covered under this plan,” Dr. image quality, personnel qualifications, facility Center of Excellence is renewed every Atkinson told WRAL-TV news on March equipment, quality control procedures and three years. The ACR is a national organi- 23. He went on to say that the new quality assurance programs. This was zation serving more than 32,000 diagnos- legislation represents a bold step determined through peer-review evaluations, tic/interventional radiologists, radiation forward; however, a lot of work still needs conducted in each breast imaging modality, oncologists, nuclear medicine physicians, to be done. Watch Dr. Atkinson’s that were performed by board-certified and medical physicists with programs for interview with WRAL and gain other physicians and medical physicists who are focusing on the practice of medical imag- perspectives and information experts in the field. ing and radiation oncology, as well as the on health care reform on the “We are extremely proud of our Imaging delivery of comprehensive health care WakeMed Voices blog: Services, Breast Ultrasound and Mammo services. For more information, visit www.wakemedvoices.org. graphy teams for leading us to achieve this www.acr.org. To view Dr. Atkinson’s great honor,” said David Coulter, senior vice (continued on page 3) employee forums, visit the WakeMedWeb. WakeMed Commends Our 2010 TBJ Health Care Heroes The Triangle Business Journal (TBJ) honored 28 local professionals this year with Health Care Hero Awards, including six from WakeMed. Winners were nominated by their peers and selected by a TBJ-appointed committee. All winners have made significant contributions to health care in this community. SaidTBJ publisher Charlene Grunwaldt, “This year’s winners truly exemplify the spirit of the Health Care Heroes Awards. By serving the sick, running major health-care operations and building lasting institutions, these winners go above and beyond the call of duty to Dig In! to a Healthy Lifestyle Saturday, April 17 ensure the Triangle offers cutting-edge services. We thank each of our 28 winners 9 am to 12:30 pm for their years of hard work.” Marbles Kids Museum in downtown Raleigh Robin Carver, RN, BSN, CIC departments. Dr. Hull travels the state to Elaine Rohlik FREE! (museum admission educate medical professionals on stroke Carver works As the executive separate) The down and dirty on how to build, to decrease the prevention and care. He has served as director of WakeMed maintain and sustain a community garden occurrence of the course director for WakeMed’s Rehab Services, Fresh food, fresh air, a refreshing WakeMed’s annual stroke conference and is our Rohlik has helped lifestyle – no matter what you hospital-acquired “go to” expert for media interviews expand WakeMed’s enjoy about gardening, community infections as the on stroke. Rehab Hospital to gardens improve the quality of life director of our its current 84-bed inpatient capacity, for everyone who digs in! Join Infection Preven- William Lagarde, MD, FAAP making it the region’s largest and Advocates for Health in Action tion & Control The only pediatric most comprehensive rehab hospital. (AHA) this April to learn more department. This is a huge respon- endocrinologist She also oversees 10 outpatient about community gardens and sibility, especially since one out of in Wake County, rehab programs, a partnership with how to start, maintain, manage and every 10 hospitalized patients in the Dr. Lagarde is the YMCA of the Triangle, two skilled enjoy the benefits of a garden in United States develops a hospital- the director of nursing facilities, Healthworks well- your neighborhood, workplace, acquired infection, according to the WakeMed Faculty ness programs, a 10-bed specialty school or place of worship. This Centers for Disease Control and Physicians’ Neuro unit and Acute Rehab free event will include workshops, Prevention. Reducing these infec- Children’s Diabetes & Endocrinology Services. Also recently added to expert advice, education and a tions also reduces patients’ length program. He is also an assistant profes- her scope of responsibilities were guide to working gardens in Wake of stay, decreases the cost of hos sor of pediatrics at The University of WakeMed Home Health and the role County. Workshop space is limited, pitalization, and improves patient North Carolina at Chapel Hill. He is of liaison to Mid-Carolina Homecare so reserve your spot at www. safety and satisfaction. A leader, certified by the American Board of Specialists. Among her many accom- advocatesforhealthinaction.org. teacher and nurse, Carver has Pediatrics in pediatrics and pediatric plishments, Rohlik led efforts to gain The AHA collaborative is formed brought WakeMed’s infection pre- endocrinology, and he is a fellow of the accreditation from the Commission by WakeMed, the John Rex vention practices into the national American Academy of Pediatrics with on Accreditation of Rehabilitation a community garden projectEndowment, Wake County Human spotlight. Her efforts have led to memberships in a variety of professional Facilities (CARF) for our inpatient Services and nearly 50 other significant improvements in quality medical organizations. Numerous rehab program, inpatient stroke spe- organizations in Wake County. of care, patient safety and patient research studies have cited Dr. Lagarde’s cialty program, brain injury program Together, these partners work satisfaction. Her achievements involvement in helping to improve the and spinal cord system of care. She toward building a healthier com- include a large decrease in the lives of patients with diabetes and other herself is an accreditation surveyor munity in the hopes of reducing incidence of hospital-acquired endocrine disorders, and his findings in medical and aging services for childhood obesity in our county. MRSA infection; the elimination of have been published in several medical CARF International. Rohlik also The collaborative is funded by ventilator-associated pneumonia in journals. Additionally, ENERGIZE!, a helped establish the North Carolina the John Rex Endowment. the MICU; an 87 percent decrease special program designed to identify and Spinal Cord Injury Association and in central line-associated blood- educate children at risk of developing a Pet-Assisted Therapy program stream infections in the STICU; and type 2 diabetes about diet and nutrition, at WakeMed. sustaining health care worker hand benefits from Dr. Lagarde’s service, hygiene compliance since January commitment and tireless support. Mary Szymkowski, DVM New Additions and 2009. WakeMed employees con- Szymkowski has Attachments tinue to maintain a 90 percent William (Tres) Pittman, III, MD been volunteering compliance rate while the nation- As director of at WakeMed since wide rate is only 40 percent. WakeMed’s Hospital- 1993 as part of Welcome to the WakeMed ist program, Dr. our Hospitality family, all new brides, grooms Keith Hull Jr., MD Pittman leads a team Pet program. She and babies! Dedicated of 30 hospitalists on is a veterinarian Stacey Carroll, RN, (MICU) and to providing the Raleigh Campus. for the Animal husband Justin welcomed daughter compassion- The program, which Hospital of Peak Piper Elizabeth on November 20. ate, thought- has grown substan- Plaza in Apex. Courtney Blad (6C Surgery & Trauma) ful care to tially under his leader- Through many life changes and a was married to Alex Oktyabrsky on patients in ship, is called by very busy schedule, Szymkowski January 23. our community, Dr. Hull is a many one of the best hospitalist pro- continues to give her spare time to Leo Jolly (Food & Nutrition Services - neurologist at Raleigh Neurology grams in the region. Staff and leadership WakeMed. She brings her pet dog to Cary Hospital) and wife Kim welcomed Associates. He is also a co-founder credit Dr. Pittman with providing a the Raleigh Campus to offer patients son Landon Christopher on of this successful practice that supportive work environment, where and staff comfort, warmth and good January 25. leads the force in medical care for staff feel valued, while ensuring excel- cheer. As a veterinarian, Szymkowski Megan Williams, RN, (Chest Pain neurology patients. Dr. Hull is an lent clinical direction. In 2009, he was completes an initial exam and a six- Unit) celebrated the birth of Odis outstanding leader and innovator named a Fellow in Hospital Medicine month medical/behavioral assess- Josiah on February 1. in stroke care in Wake County and by the Society of Hospital Medicine, the ment of many of our “four-legged Tinesha Williams (Chest Pain Unit) beyond. He is a champion for leading organization of hospitalists in volunteers.” This requires a complete welcomed daughter Olivia Marie on stroke prevention and treatment the nation. Dr. Pittman maintains his health check as well as an extensive February 3. who has laid groundwork for future role as a clinician, caring for patients behavioral evaluation test to ensure Jessica Dixon, RN, (Infection advancements. He played an instru- every day to better understand what is the dog will adapt well in the hospital Prevention & Control) and husband mental role in the creation of the required to provide the best in patient environment and is reliable, stable Scott celebrated the birth of daughter WakeMed Stroke Center, which is care. He is a champion of many quality and well mannered regardless of any Marley Catherine on February 5. certified by The Joint Commission improvement efforts at WakeMed, distraction (i.e. a child tugging on its Lavonda London, RN, (Women’s (JC) as a Primary Stroke Center including developing a transitional care tail). Szymkowski provides this ser- Pavilion & Birthplace - Raleigh) and and holds the JC’s Gold Seal of system that transfers care of the patient vice free of charge, along with only husband Travis welcomed son Travis Henry on February 13. Approval™, and he now serves as from the hospital back to their primary a few other vets in Wake County. the center’s medical director. He care physician once the patient has been Otherwise, each medical exam alone Kristie Ansley, RN, (CVSICU) and also helped establish the WakeMed discharged. His work on hospital com- could cost WakeMed $85. Over the her husband celebrated the birth of daughter Claire Marie on February 26. TIA Center, the first facility of its mittees, such as the electronic patient past three years, Szymkowski has 2 kind in the region that quickly record implementation team, has sup- examined more than 55 dogs. These Stephanie Somerville (Pathology Labs evaluates and treats patients who ported improvements in inpatient care exams are critical to the success of - Cary Hospital) and fiancé Shaunti Crawford welcomed daughter Zoe have experienced a transient and safety while considering what will the Hospitality Pet program as they Alona Crawford on March 2. ischemic attack (TIA). Both facili- help physicians better do their jobs. give assurance that the dogs are ties enable improved outcomes fit for patient visits. Kelly Gentry, RN, (NCCU) and Brian Aiken celebrated the birth of son for thousands of patients who Noah Robert on March 11. present to WakeMed’s emergency before after Two New Centers of Excellence (continued from page 1) This March, the WakeMed Center for Innovative Learning, formerly called the WakeMed Medical Simulation Center, was designated a Center of Educational Excellence by Laerdal Medical, one of the world’s leading providers of health care solutions, including products and Clearing services for simulation, immobilization, basic and Clutter! advanced life support, patient care, self-directed ▲the learning and medical education. Before and after photos of the Laerdal’s Center of Educational Excel- WAKE MED Heart Center Observation Area EXTRA lence designation recognizes facilities supply closet. The department WakeMed In The News that have exhibited consistent excellence improved efficiency by using in educational philosophy and programs the 5S system to organize The News & Observer, February 22 – Active Alex Magazine, March – Courtney for the purpose of helping save lives; their supplies. Deb Laughery (Public Relations) was Mann, MD, (Children’s Emergency identifies facilities that can be referred to as examples as it relates to the design and aking work easier for interviewed for a story about the online Department) provided information on the implementation of excellent educational our staff and creating posting of charity care policies. most common sports-related injuries. programs to help caregivers save lives; a better environment WRAL-TV, February 23 – Stacy Moretz, WRAL-TV, March 2 – Dr. Bill Atkinson and establishes a network of centers that for our patients is a RD, LDN, (Corporate & Community (Administration) explained how health care can provide mutual support for “breaking continued goal at Health) discussed artificial sweeteners in costs are calculated. new ground” in the field. WakeMed. How can we work smarter, diet sodas and how they affect weight loss. M Sampson County Independent, March 3 – more efficiently and more effectively so that we use resources wisely and The News & Observer, February 24 – Mark Dunn (Mobile Critical Care Services) our patients receive the best care Kristen Klecha, RD, LDN, (Food & and Amar Patel (WakeMed Center for possible? This is a question most of Nutrition Services - Cary Hospital) was Innovative Learning) were featured in us ask ourselves on a regular basis. interviewed on interpreting nutrition an article about a Code STEMI training labels. exercise their departments coordinated The answer to this question involves in Sampson County. 5S, one of the primary principles of WRAL-TV, February 24 – Robin Carver, Lean. Originally developed in the RN, (Infection Prevention & Control) OPEN/net, March 9 – Laura Aiken early 1900s, Lean is a practice that discussed community-acquired MRSA. (Community Outreach) was featured in a program about healthy, active communities. strives to eliminate waste and any- Infection Control Today, February 24 thing that does not add value for the – Sharon McNamara, RN, (Surgical WCNC-TV, March 15 – Tom Young, customer. A Lean method of work- Services) discussed operating room issues, MD, (WakeMed Faculty Physicians - Fran Powell, RN, and Christine place organization, 5S follows five from hand-washing to meeting new gold Neonatology) was interviewed about the O’Neill, RN, simulation education basic steps to improve efficiency, standard guidelines. WakeMed Milk Bank and the benefits of specialists with the Center for reduce clutter and improve work- breast milk for preemies. Innovative Learning, practice skills WNCN-TV, February 26 – Robin Carver, place appearance: on a patient simulator. RN, (Infection Prevention & Control) WUNC-TV, March 17 – Mark Piehl, MD, Sort, Set in order, Shine, educated the public about Norovirus (WakeMed Faculty Physicians - Pediatrics) “It is a great honor to receive this Standardize and Sustain. and ways to prevent it. provided information about WakeMed’s new prestigious designation from Laerdal, Children’s Hospital. a leader in the field of medical simulation Put into widespread use in Japan Advance for Nurses, March – Gail and education,” said Amar Patel, man- in the early 1990s, 5S inspires the Sturtevant, RN, (Nursing Administration News 14, March 17 – Susan Weaver, MD, ager of the WakeMed Center for Innova- phrase, “A place for everything, - Cary Hospital) discussed ways to keep (Administration) was featured in a story tive Learning. “Each day, our team sets everything in its place,” and can patient satisfaction high. about an insurance option for those with out to provide clinical professionals from be applied to any setting pre-existing conditions. Carolina Parent, March – WakeMed, the region and state with the including homes, retail Debbie Credle (Children’s The News & Observer, March 17 – Judy most advanced medical simulation train- stores, restaurants and Asthma) was interviewed O’Neal (Administration) was quoted about ing possible. We are here to help these health care systems. on how to identify asthma a grant applied for by the City of Raleigh to professionals better learn how to save Using 5S to in children. improve bus services on New Bern Avenue. lives by giving them the opportunity to practice skills in a controlled yet clinically Improve Our Carolina Parent, March 18 – Courtney realistic environment. It is extremely System Mann, MD, (Children’s Emergency rewarding to be recognized for our Within a health care Department) educated parents about accomplishments in this field.” setting like WakeMed, 5S color-coded their childhood injuries. guides staff to organize supply closets, and The WakeMed Center for Innovative WTVD-TV, March 21 – Kathy Underhill tools and supplies, mak- Staff Development Learning is a 3,800-square-foot, state- (Birth & Parent Education) was featured ing them easier to find at & Training reorga- of-the-art facility located on the Raleigh in a story about WakeMed’s new education a moment’s notice. Not ▲ nized their office Campus. It provides a unique training class for expectant parents of multiples. only does this save staff 5A Medical Intermediate supply shelves. environment for health care providers time and energy, but it Care created a specific “We used 5S in the WRAL-TV, WNCN-TV, News 14 and The News throughout the region, including those also helps prevent the process for organizing Women’s Pavilion & & Observer, March 22 & 23 – Elizabeth affiliated with Wake AHEC, The Capital overstocking of supplies their needle drawers. Birthplace (WP&B) Penny, LRT/CTRS, and Scully (Rehab Regional Advisory Committee (CapRAC), and reduces the likelihood to help us organize Hospital) were highlighted for Scully’s Wake Technical Community College and that expired items will be found supplies and de-clutter hallways, birthday celebration. the numerous hospitals that comprise the on shelves and in drawers. This leads rooms and nursing stations,” said Southern Atlantic Healthcare Alliance. to money saved as well as improved Nelda Bostick, RN, manager, patient care and safety – more attention (WP&B - Raleigh). “As a result, our is given to our patients rather than work environment is safer and worrying about lost, non-refilled or cleaner, supplies and equipment can Cary Hospital Gives expired patient care items. Additionally, more quickly and easily be found, Imaging Services at Cary Hospital our workplace looks neater and and staff satisfaction has increased. donated an ultrasound machine to cleaner, and therefore more trust Most importantly, we can give our Johnston Community College (JCC) worthy, to our patients, their families patients more efficient care. Staff in March. Pictured are Pamela and our visitors. have also developed a sense of Schiavone, RDMS, supervisor, what can I do? ownership and empowerment over (Imaging Services - Ultrasound - Cary maintaining a clean, organized unit.” Hospital) and Steven Penny, the lead Organizational Process Improvement instructor for medical sonography at is challenging all departments, To learn more about these projects JCC. Said Penny, “This machine will clinical and non-clinical, to appoint and others, and to view photos, support education for about 23 new an internal 5S champion and com- visit the 5S Educational Site located sonography students per year, plete a 5S project of their own. Many on the Sharepoint Organizational including students of our Medical departments have done so already, Process Improvement page. Organi- Sonography and Cardiac & Vascular weaving 5S into their daily processes zational Process Improvement also Sonography programs. We are very and procedures. For example, most offers 5S classes (one per month) thankful to WakeMed for this gener- nursing units have reorganized and on the Raleigh Campus, at Cary Hospital or at North Healthplex. ous and valuable donation.” Register via Learning Link. 3 accepting newpatients–call919-350-0953. MD, toworkalongsideJohnHolly, MD. Brier Creek Medical Group is also Brier Creek MedicalGroup willwelcomeanewprovider, SaraLynn Rooker, Brier Creek MedicalGroup andKnightdaleFamilyMedicine.ThisMay, the Falls PointeMedicalGroup isWSP’s third primarycare practice.Othersinclude information, visitwww.fallspointemedicalgroup.com orcall919-848-9451. care needs,thepracticeiscurrently acceptingnewpatients.Formore MD; andLeslieRobinson,MD.Focusingonarea familiesandtheirprimary team includesMicheleRobertsCasey,MD;MonicaOeiInamRashid 12 attheWakeMed NorthHealthplexPhysiciansOfficePavilion.Thephysician (WSP) - Falls Pointe Medical Group is opening a primary care practice on April To serveWake County’s growing healthcare needs,Wake SpecialtyPhysicians Adds NewPrimaryCare Providers Wake Specialty Physicians page ontheWakeMedWeb. able ontheWakeMed Foundation tion andapplicationsareavail - and September1.Moreinforma - Scholarship programsareMay 1 the Foundation’s Grants&Skills The remaining2010deadlinesfor Upcoming Deadlines International StrokeConference Primary StrokeProgram Stroke ProgramCoordinator, Kimberly Elks,RN,BSN,CCM 2010 World RoboticSymposium Surgical Services-OR Pamela Smith,RNFA Certification Bariatric SupportGroupLeader Nutrition Services-CaryHospital Registered Dietitian,Food& Kristen Klecha,MS,RD,LDN Care’s NationalTeaching Institute American AssociationofCritical Clinical NursingResources Nurse Specialist, Neuroscience Clinical CNRN, APRN Tina Dennis, RN,MSN,CCRN, Healthcare Six SigmaGreenBelt– Information Services Project Manager, Beverly Fisher, CNNA,ITIL Traineeship UVA NutritionSupport Food &NutritionServices Lead ClinicalDietitian, LDN, CDE Tina Schwebach,RD, was awarded. $10,152.64 inscholarshipfunds March 1,2010,deadline.Intotal, the WakeMed Foundationforthe awarded SkillsScholarshipsby The recipientslistedbelowwere Recipients Scholarship Skills Announces WakeMedFoundation

discussions. patient beforestartingtheseprivate doubt, it’s alwaysbesttoaskthe diagnoses andmedications.Ifin patient’s condition,pasthistory, medical information,includingthe before youbegindiscussingprivate would prefervisitorsleavetheroom at alltimesbyverifyingifthepatient remember torespectpatientprivacy we arecaringforthem.Please in theroomwithourpatientswhile Often, familymembersorvisitorsare Respect PatientPrivacy the bestinherretirement. Please joinusinwishingSharon all patients. increasingly more importantto rooms, anissuethatisbecoming top priorityinAmerica’s operating leader inensuringthatsafetyisthe 2006), McNamara has been a national Registered Nurses(AORN)(2005- Association ofperiOperative As theformerpresident ofthe surgeries thanever. department’s abilitytohandlemore efficiency thathave resulted inthe implemented newmethodsof surgeries atWakeMed and physicians whochoosetoperform ships withthemore than150 She hassinceforged strong relation- to WakeMed. Please joinusinwelcomingPeggy others. Medical Center, amongseveral of Baltimore andDukeUniversity Washington, D.C.,SinaiHospital including Providence Hospital in for numerous well-knownhospitals Harewood hasledsurgery programs nursing andleadershipexperience, With more than20yearsof surgical her newrole onMonday, April5. retirement. Harewood startedin director uponMcNamara’s chosen asthedepartment’s interim Peggy Harewood , RN,hasbeen Raleigh CampusSurgicalServices New InterimDirectorfor Surgical ServicesRetiresApril16 Director of Raleigh Campus to ourorganization. room experience years ofoperating 2002, bringing42 joined WakeMed in McNamara, RN, Sharon Management News Management

at CaryHospital New DirectorofPharmacyServices Assumes NewResponsibilities Vice PresidentofFinance the care weprovide. reduce caregiver error andenhance in projects andprograms designedto patient safety, aswellparticipating identifying opportunitiestoimprove Meanwhile, Johnsonwillbetaskedwith tion ofsystem-wideservicedelivery. standards complianceandtheintegra- planning, program development, with leadershipintheareas ofstrategic ment provides. Shewillalsocollaborate outcomes oftheservicesdepart- clinical, operationalandfinancial ment ofthePharmacyincluding sible fortheadministrativemanage- At CaryHospital,Johnsonisrespon- pharmacy experience. Cary Hospitalmore than25yearsof the RaleighCampusandbringsto the director ofPharmacyServiceson while reducing costsacross oursystem. quality ofcare weoffer to ourpatients as Nursing,tocontinueenhance the Process Improvement teams, aswell ity &PatientSafetyandOrganizational be workingmore closelywiththeQual- through oursystem.Andrews willalso most efficientwaytomovepatients These areas worktogether tofindthe ing leadershipoverPatientAccess. and CaseManagementwhilemaintain- ity forClinicalResource Management

MEERA KELLEY, MD VP, Quality & patient Safety out ourfrustrations,fears,anger times ofstress,oneusmaytake Occasionally, andusuallyduring WakeMed, wearefortunate. or that“no,wecan’tdothat.”At approach that“it’s notmyproblem” sense ofpurpose–peopletakethe there isnotsuchacollective this right?”Insomeorganizations tone isalways,“Howdowemake a roomtoconsiderchallenge,the shared purpose.Whenwegatherin We workwellasateamwith doing whatisbestforthepatient. physicians aretrulycommittedto even more.Staff,managersand have cometoappreciateourculture disoriented orlost.Overtime,I helping handwhensomeonelooked out foreachotherandoffereda People werefriendly. Theywatched four yearsagowastheculture. noticed whenIcametoWakeMed One of the things that I immediately formerly served as formerly servedas Hospital. She Services atCary director ofPharmacy recently namedthe RPh, PharmD,was Martha Johnson, assumed responsibil- Becky Andrews has and throughput, patient length-of-stay continuously improve ongoing effort to As partofour WakeMedfor Center Safety & Disruptive Behaviors Disruptive & Safety

our patients. and decrease length-of-stayfor improve throughput and efficiency, together todeliveroutstanding service, umbrella whileweallcontinuetowork consolidate likeefforts underone realignment ofresponsibilities willhelp to Medicare andMedicaid. This also managesReimbursementrelated Officer MikeDeVaughn. DeVaughn Andrews directly toChiefFinancial Payable andPayroll willtransfer from ing, whileAccounting,Accounts Services andManagedCare Contract- Patient FinancialServices,SupplyChain Andrews willremain responsible for with eachother. suggestions youhavewithmeand upheld everyday. Pleaseshareany sure ourteamworkandrespectare WakeMed and worktogethertomake on theawesomeculturewehaveat occur ateveryhospital.Let’s build episodes areinfrequent,theydo to makethingsright?”Whilesuch What canwedoasateamrightnow out. Icanseethatyouare upset. the situation.Forexample,“Time encourage youtousephraseshelp a coworkerinsituationlikethis,I of thepatient.Ifyoufindyourselfor to functioningoptimallyforthecare IMMEDIATELY gettheteamback Most importantly, weneedto promptly. it canbeaddressedeffectivelyand you letyoursupervisorknowsothat disruptive orintimidating,Iaskthat that youfeelisinappropriate, they arise.Ifyouwitnessbehavior we addresstheseissuesassoon and physicians.Itisimportantthat are inplace.Theyapplytobothstaff that relatetodisruptivebehaviors At WakeMed, policiesandprocedures thoughts orconcerns. likely tospeakupandshareany members sothatpeopleareless response setsinwiththeotherteam is goingon.Inaddition,fearof am lessabletopayattentionwhat these thoughtsandfeelings,I stressed. Mybrainishijackedwith like Iamincompetent,and down, suddenlyIfeelterrible. is putatrisk.Ifsomeonetearsme another, thewholeteamfunction member hasactedoutagainst is soimportantbecause,onceateam undermine acultureofsafety.” This Event Alert related to “behaviors that the country, hasissuedaSentinel system andmosthospitalsaround which accreditsourhealthcare Behaviors. TheJointCommission, Intimidating orDisruptive phenomenon, referredtoas are beingaskedtoaddressthis Hospitals aroundthecountry impact onourteam. and inadvertentlyhaveanegative on whatisimportant(thepatient) those aroundus.We maybefocused realize theeffectwearehavingon up withwhatisgoingon,wedonot does happen,wemaybesocaught personal tosomeoneelse.Whenthis something criticalorevenharsh or stressonacolleague.We maysay PatientSafety

APRIL 2010 i m p a c t report

PUBLISHED BY THE WAKEMED FOUNDATION FISCAL YEAR 2009 We’re Getting Close! (continued from page 1)

Foundation Updates to the WakeMed Foundation Board for funding. “WakeMed Employees, Physicians & Volunteers is already one of the state’s top You’re invited to To generate even more awareness for their providers of primary and spe- fundraising efforts, the Foundation joined cialty care services for children. social media outlets such as Facebook Add that fact to Wake County’s Sneak a Peek! your gifts and Twitter, and launched the Children continued growth, and WakeMed friday, May 21 MAKING A DIFFERENCE FOR PATIENTS AND Can’t Wait campaign, with Web site Children’s Hospital becomes 7 to 9 am and 2 to 4 pm OUR COMMUNITY www.childrencantwait.org, to provide more than a nice-to-have for our Enjoy light refreshments and updates, stories and information on donation community – it’s a real necessity.” guided tours of the new tower before opportunities. So far, the Children Can’t Wait the official Grand Opening. site has attracted over 1,200 supporters. Complementing Our Care To make the visits of our patients Community Rallies Behind and their families more comfort- Official Grand Opening the WakeMed Foundation and able, the fourth floor will include SUNday, May 23 WakeMed Children’s a family area, playroom and “teen A variety of special events, activities room.” This way, parents or other and ceremonies are being planned Since the launch of www.childrencantwait. adult visitors can read, watch TV, for this day. Additional details will follow Your Gifts to the WakeMed org in summer 2009, the WakeMed Founda- check e-mail or quietly reflect closer to the date. All staff, physicians, Foundation: Making an Impact tion has provided a platform for the commu- outside of the patient’s room, volunteers, friends of WakeMed and nity to help raise funds for the construction while patients and their siblings Generous donors pledged more than local residents are invited to attend of the WakeMed Children’s Hospital. The can read books, play games or $2.8 million to the WakeMed Foundation and celebrate with us. Foundation hopes to raise $8.5 million of their engage in other activities for dis- in fiscal year 2009, and the Foundation’s $20 million goal before the hospital’s sched- traction. The floor also provides newly released 2009 Impact Report provides uled grand opening in May 2010. To date, direct access to the Women’s a detailed analysis of how these funds How You Can Help 2,654 donors have contributed $7.9 million. Pavilion & Birthplace and the were used. The WakeMed Foundation is still A wide variety of community events held nurseries that are located on the accepting needed donations for “Our mission is to help WakeMed ensure throughout the winter helped raise funds and fourth floor of the main hospital. the WakeMed Children’s Hospital that this region’s residents have direct awareness for WakeMed Children’s includ- through the Just For Kids Kam- access to high-quality, advanced health ing the Winter Chill Tennis Tournament, the paign (JFKK). They hope to raise care, today and tomorrow,” said Jack 2010 N.C. International Auto Expo and The $20 million by the end of 2011 for Upcoming Events to Benefit Radford, executive director of the WakeMed Market at Ravenscroft School. These events this important effort. For more Foundation. “The donations we receive help have helped the Foundation raise over the Children’s Hospital information on how you can us empower WakeMed to serve a myriad of $7,600, with some proceeds yet to be tallied. Models for Charity Spring 2010 give, visit the JFKK page on the health care needs in our community, from Fashion Show & Silent Auction WakeMedWeb or go to educational scholarships for caregivers to Thursday, April 15 from 6 to 8 pm www.childrencantwait.org. the construction of North Carolina’s newest Saks Fifth Avenue children’s hospital. We thank all of our For details, or to purchase tickets, visit donors for their generosity and support.” www.modelsforcharityraleigh.com. In 2009, the WakeMed Foundation focused Bowties for Bandaids Benefit Gala primarily on their Just For Kids Kampaign Underwritten by Kisco Senior Living (JFKK), a campaign to raise $20 million for Saturday, May 1 from 7 to 11 pm the construction of the WakeMed Children’s MagnoliaDiversity Glen, Raleigh Hospital, the first dedicated children’s Live music,Inclusion great food, wine tasting hospital in Wake County. Donations and and silent auction. More information at contributions in fiscal year 2009 were also & www.childrencantwait.org. used to help raise awareness for the needs of area children, and to award $156,000 in The McConnell Golf Challenge grants and scholarships to provide continu- for the WakeMed Children’s Hospital ing education for WakeMed physicians and UnderwrittenDiversity by John McConnell April is Diversity employees, medical equipment, toys for of McConnellInclusion Golf pediatric patients, trauma safety education Monday, June 7 - Raleigh Country Club Inclusion Awareness for community children, special support ▲ &A competition for your favorite college Month at WakeMed Above: Twinkle visits Ravenscroft School team. Call the WakeMed Foundation & for families with children in the Neonatal Intensive Care Unit, education and support in Raleigh to thank students and teachers at ext. 04596 for details. The WakeMed Diversity & Inclusion for children with spinal cord injuries, for their support of WakeMed Children’s. Council Encourages Respect, Tolerance With less than two months until the education for area builders about home The school donated proceeds from their and Understanding grand opening of the Children’s Hospital, modifications for people with disabilities, spring shopping event, The Market at During the month of April and the Foundation still needs your help to and support for the WakeMed Children’s Ravenscroft School, which totaled $5,516 beyond, WakeMed offers classes and reach their $8.5 million goal. Spread the Diabetes & Asthma programs. (including an anonymous gift). experiences to assist staff and man- word – visit www.childrencantwait.org agement in learning about diversity to donate or get involved. Or call the and inclusion in the workplace. Skills Foundation at ext. 07656. Comings & Goings gained from these classes and activities will help WakeMed succeed in maintaining a culture of inclusion. 2 East Medicine at Cary Hospital welcomes new manager Teresa Harvey, RN. This education is sponsored by Previously, she served as manager of the Raleigh Campus Observation Units. April is National Organ Donation Month WakeMed’s Diversity & Inclusion The 2 West Intensive Care Unit & 2 West Medical/Surgical Intermediate Care - According to the United Network for Organ Council, led by Anthony Newkirk, Cary Hospital welcome Mike Kucich, RN, as day shift supervisor/educator. Sharing, approximately 114,000 people in the manager, (Employee Relations & Pathology Labs welcomes Laura Thompson as manager of Anatomic Pathology. United States are waiting to receive an organ Diversity) in partnership with Staff transplant. In North The Children’s Emergency Department welcomes nursing assistant II Development & Training. Teresa Rodriguez. Carolina alone, over 3,000 Details, including class patients are waiting for 6C Surgery & Trauma welcomes nursing assistant Cami Edwards. dates and times, are avail- organ transplants; able on the WakeMedWeb. The Women’s Pavilion & Birthplace - Raleigh welcomes Deborah Orlovsky-Paine, however, due to a critical RN; Stacy Dockus, RN; Nicole Morrison-Goncalves, RN; Jeff Lee, certified child shortage, only a few New Annual Mandatory protective seat technician; Elizabeth Dyer, clinical secretary in the Milk Bank; hundred will actually A new annual mandatory and Casey Patton-Grizzle, clinical secretary. COMINGS GOINGS receive them. For these training module focused on The Heart Center Observation Area welcomes Erin Smith, RN, and Jennifer patients, a lung, kidney, diversity and inclusion has Crocker, RN. heart or liver transplant been implemented for staff. CVSICU welcomes Anna Honeycutt, RN, and Dawn Craft, RN. could lead to a second Entitled Valuing Diversity Information Services welcomes Joe Barbacci as a programmer analyst. chance at life, but a donor at WakeMed, it will be added NCCU welcomes Ryan Hutchinson, clinical secretary, and Lissa Wertz, RN. organ may not be found in time. One person to the WakeMed Annual Certificate can save the lives of up to eight people through Program and features information on Food & Nutrition Services welcomes Brandon Watts as a food service assistant. 5 organ donation and enhance the lives of over 50 valuing differences in the workplace, Observation Units 1, 2 & 3 welcome David Crosby, RN, as their new manager. others through tissue donation. Please make this culturally competent patient care and The units thank Tracy Frisbee, RN, for serving as interim manager prior to Crosby’s the month you talk to your family about organ WakeMed policies that support inclu- appointment and also wish her a fond farewell as she leaves WakeMed to pursue donation. To become a donor in North Carolina, another endeavor. sion practices. A PowerPoint version follow these steps: of this module is being provided to 5B Neuro Intermediate Care welcomes Linda Hutson, RN, and nurse technician • managers so they can share the Rose Bond back to the department. They also welcome new nurse technicians Ask the DMV to put a heart on your license. information with their staff. Jean Hatchett, Pam Hinton and Erica Whitley, and wish a fond farewell to Sheila • Register online at www.donatelifenc.org.

Veeder, RN, as she transitions to a new position on 5C Nephrology & Urology. • Share your wishes with your family. 2010 APRI L Non profit Organization U.S. Postage PAID Microscope is a newsletter written by and for Raleigh, NC the employees of WakeMed. Our goal is to provide WakeMed Health & Hospitals Permit NO. 1307 employees and friends of WakeMed with the most 3000 New Bern Avenue up-to-date news on all of the hospital system’s activi- Raleigh, North Carolina 27610 ties. The Public Relations department thanks all of the employees who contributed to this publication. ADDRESS SERVICE REQUESTED We welcome comments and suggestions on this publication and its content. Call (919) 350-8120, e-mail [email protected], or write Microscope, WakeMed Public Relations Department, 3000 New Bern Avenue, Raleigh, NC 27610.

Coleen Smith, Moira Dutton, Editors Leslie Keefe, Design WakeMed Employees, Photos

What an Employee! WakeMed’s

Suzanne Baker (WakeMed Faculty Physicians - Finance) completed the CALENDAR Safe Sitter requirements to become a certified OF EVENTS program professional medical auditor (CPMA). Held at Raleigh To help you plan ahead, this calendar lists upcoming system-wide events, Sandy Williamson, RN, (Pediatric Campus & Cary training classes and community events. For complete details and fee Intensive Care Unit) was promoted to Hospital supervisor/educator. information, visit the WakeMedWeb. Please send calendar submissions to the Public Relations department or e-mail [email protected]. Lynn Thorne (Financial Planning) received her certification as a Support Group for Bariatric Raleigh Campus Electronics Sale Microsoft application specialist in Surgery Patients Tuesday, May 4 – 7 am to 4 pm in the Excel and Word 2007. Tuesday, April 13 from 6:30 to 7:30 pm – Cary Andrews Center, Rooms 5 and 6. Spon- Todd Hatlem (Clinical Analysis) Hospital Conference Center. Monthly support sored by The Volunteers at WakeMed received his certification as a group, led by a WakeMed registered dietitian, Raleigh Campus and representatives Microsoft application specialist in for people who have had bariatric surgery. from Infinite Electronics. Proceeds benefit Excel and Access 2007. Call 919-350-2358 or ext. 02358 for details. programs and services for WakeMed Latonya Kearney (Clinical Analysis) Hospice of Wake County Grief patients, families, visitors, staff, physicians Raleigh Campus, Andrews Center passed the certification exam to Support Programs and the community. Payroll deduction from 9 am to 4 pm become a Microsoft application • Service of Remembrance & Renewal – Satur- (with name badge), cash, check or charge. June 28 & 29 • July 14 & 15 specialist for Word 2007. day, April 24 from 10 to 11 am at Hospice of Volunteer Orientation August 19 & 20 • August 30 & 31 Robert Hollowell, DDS, (WakeMed Wake County, 250 Hospice Circle, Raleigh. Raleigh Campus – Monday, April 12 from Faculty Physicians - Dental Services) • Camp Reflections – Friday, April 30 from 6:15 to 5:30 to 8:30 pm; Wednesday, April 14 from Cary Hospital, Conference Center was chosen as president-elect of the 8:30 pm, and Saturday, May 1 from 9 am to 4 pm. 9:30 am to 12:30 pm; and Monday, May 3 from 9 am to 4 pm North Carolina Dental Society. A weekend day camp for grieving children and from 5:30 to 8:30 pm. All sessions held in July 14 & 15 • August 2 & 3 Conference Dining. Vicki Leff (Case Management - Rehab teens (ages 5 to 17 years). Cary Hospital – Tuesday, April 20 from This popular two-day program Hospital) wrote an article for new • Adult Grief Support Groups – May 12 to June 30, is offered to kids ages 11 to 13. runners entitled Get Up and Move It every Wednesday (10 am to noon) at Brighton 8:30 am to noon; and Thursday, May 6 from Participants learn proper child care that was published in the March issue Gardens Assisted Living in Raleigh; April 27 5:30 to 9 pm. All sessions held in the of Endurance Magazine. to June 15, every Tuesday (6:30 to 8:30 pm) Conference Center. skills and techniques for preventing and handling medical emergencies Holly Parham (5C Nephrology & at Hospice of Wake County in Raleigh. Visit Staff Development & Training (CPR and basic first aid training). Urology) passed the Nursing Boards. www.hospiceofwake.org or call 919-828-0890. Enroll in any of the listed classes via Learning Link or ask your manager/super- $50 fee. Register at www.wakemed. (Women’s Pavilion CoolKidz Expo 2010 Melissa Gagliano visor to send an e-mail to SDRegistration@ org or contact Bobbie Earnhardt, & Birthplace - Cary) is planning a Saturday & Sunday, April 17 & 18 – Raleigh wakemed.org with your name, employee RN, (Raleigh) at bearnhardt@ mission trip to Haiti for early May to Convention Center. A family event featuring fun number, course name, date(s) and time(s). assist with earthquake relief efforts. activities and cool new products. Visit www. wakemed.org, or Joanna Stephanos coolkidzexpo.com for details and ticket info. For information, visit the WakeMedWeb or (Cary) at [email protected]. Aurora Niebla, RN, (NCCU) obtained call ext. 08306. Preliminary requirements 17th Annual Spring Daze Arts her certified neuroscience registered may apply. nurse (CNRN) certification. & Crafts Festival Saturday, April 24 – 9 am to 5 pm at the Computer Training Danielle Wenzel, RN, (NCCU) was Oncology New Drug Update: Pearls for the Fred G. Bond Metro Park in Cary. Word: Mail Merge – Thursday, April 15 accepted into certified registered General Practice Pharmacist – Tuesday, Visit www.townofcary.org for details. from 10 to 11:30 am in the MOB, SD&T nurse anesthetist (CRNA) school. April 13, 7 pm at The Solution Center, Durham two great family events Classroom #4 The following MICU nurses had Adult Physical Assessment for Nurses: on saturday, may 1! Employee Development perfect attendance in 2009: Leelamma The Basics – Tuesday & Wednesday, April 20 Apex Peak Fest 9 am to 5 pm in downtown Apex Thekkaemuriyil, RN; Jessica Molnar, Time Management – Wednesday, April 14 & 21 at the Andrews Center Meet in the Street Festival 10 am to 4 pm in RN; Gregory Anderson, RN; Ashley from 8:30 am to 12:30 pm in the MOB, User’s Guide to the Wake County Mental downtown Wake Forest Perry, RN; Donna Mintz, RN; and SD&T Classroom #3 Health System – Wednesday, April 21, 6 pm at Stephenie Mazzella, RN. Bring the whole family to these free spring Dealing With Conflict: Staff Workshop – the Andrews Center events! Enjoy food, games, local vendors, Carolyn McKay, RN, (MICU) achieved Thursday, April 22 from 8:30 to 11:30 am SRI Drugs in Pregnancy and Lactation – arts & crafts and live entertainment. in the MOB, SD&T Classroom #3 her critical care registered nurse Visit www.apexpeakfest.com or Thursday, April 22, 7 pm at the Andrews Center Management Development (CCRN) certification. www.wakeforestchamber.org. Strategies for Effective Medical Communica- Performance Management at WakeMed tion – Saturday, April 24, 9 am at the UNC – Tuesday, April 20 & 27 from 9 am to 3 pm Kenan-Flagler Business School’s Rizzo Center, in the MOB, SD&T Classroom #3 Chapel Hill Wake AHEC Continuing Education 18th Annual Lactation Consultant Comprehen- WakeMed Receives North Carolina Educational credit available for all sive Update – Monday through Friday, April 26 ESGR Above & Beyond Award programs. For details/fees call ext. 08547 through 30 at the Andrews Center or visit www.wakeahec.org and click Ethics and Legal Issues in Mental Health and This award is presented to employers who have exceeded legal requirements Program Listings. Substance Abuse Counseling – Wednesday, for providing support to Service members of the Guard and Reserve. The Training for Interpreters in Health and April 28, 9 am at the Andrews Center Committee for Employer Support of the Guard and Reserve (ESGR) is an Human Service Settings: Level 2 – Hope and Healing: The Aftermath of Suicide agency within the office of the Assistant Secretary of Defense for Reserve Wednesday, April 7, 8:30 am at the – Wednesday, April 28, 9 am at Hope Affairs. It promotes cooperation and understanding between Reserve McKimmon Center, Raleigh Community Church, Raleigh component members and their civilian employers, and assists in the resolu- Coronal Polishing for the Dental Assistant Intraoral Radiography for the Office-Trained tion of conflicts arising from an employee’s military commitment. II - Friday, April 9, 8:30 am at the Andrews Dental Assistant – Tuesday, May 4, 6 pm Center WakeMed was nominated for this award by Robert Matthews, MD, director at the Andrews Center 7th Annual Dialogues and Neonatal: 6 (WakeMed Faculty Physicians - Urology), who wrote, “Dr. Bill Atkinson, Spanish/English Interpreter Training: Perinatal Medicine Conference – Monday Advanced Medical Terminology – Tuesday president & CEO, wholeheartedly supported my second mobilization in five & Tuesday, April 12 & 13 at the Washington years … greatly easing the adjustment for my family. At WakeMed, we have & Wednesday, May 11 & 12 at the McKimmon Duke Inn & Golf Club, Durham Center, Raleigh several physicians and dozens of employees in Reserve units. Dr. Atkinson Improving Patient Relations and Minimiz- TNAC: Triangle Nurse Appreciation frequently recognizes us for our service. More importantly, he helps create ing Practice Risk – Tuesday, April 13, an environment where our service is honored by our seniors, peers and Celebration – Tuesday, May 11, 5 pm at 5:45 pm at the Andrews Center the McKimmon Center, Raleigh subordinates.”