9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 1/782C

IV

(Notices)

NOTICES FROM MEMBER STATES

Commission communication concerning Article 4(3) of Directive 98/27/EC of the European Parliament and of the Council on injunctions for the protection of consumers’ interests, concerning the entities qualified to bring an action under Article 2 of this Directive

(Text with EEA relevance)

(2009/C 287/01)

The authorities of the Member States concerned have recognised the entities mentioned below as being quali­ fied to bring actions for an injunction under Article 2 of Directive 98/27/EC.

BELGIUM

Name of the entity Contact details Purpose 1. Association belge des consomma­ rue de Hollande/Hollandstraat, 13 — Promotes, defends and represents consumer interests (initia­ teurs Tests-Achats / Belgische Ver­ B-1060 Bruxelles tives, activities, studies, research, publications on consumer bruikersunie Test-Aankoop Tel: (32-2) 542 35 55 issues, individualised services and support for members, etc.); Fax: (32-2) 542 32 50 — Promotes and supports the recruitment and development of eb.stahca-tset@serbmem E-mail: legal persons whose main objective is to promote and defend eb.pooknaa-tset@nedel consumer interests. www.test-achats.be www.test-aankoop.be 2. Organisation des consommateurs Neustraße, 119 — Informs and advises private persons on consumer problems; a.s.b.l./Consumentenorganisatie B-4700 Eupen — Intervenes with the authorities and takes steps to protect con­ v.z.w / Verbraucherschutzzentrale Tél.: (32-87) 59 18 50 sumers; V.o.E. Fax: (32-87) 59 18 51 E-mail: [email protected] — Rights and individual and collective consumer representation; www.cec-ecc.be — Cross-border consumer issues; www.evz.be — Preventive measures and help for private persons with exces­ sive debts.

BULGARIA

Name of the entity Contact details Purpose 1. Комисия за защита на потре­ Slaveikov Sq. 4A — Is responsible for the application of consumer protection law бителите / Consumer Protection BG-1000 Sofia (general product safety, protection of economic interests, out- Committee tel.: (359-2) 987 74 45 of-court settlement of consumer disputes, protection of con­ fax: (359-2) 988 42 18 sumers’ collective interests); [email protected] е-mail: in — Provision of consumer information and advice; web: www.kzp.bg — Settlement of consumer disputes; — Manages the work of the conciliation committees for out-of- court disputes, including that of the conciliation committee for payment disputes; 2/782C NE noinUnaeporuEehtfolanruoJlaiciffO 9002.11.72

ytitneehtfoemaN sliatedtcatnoC esopruP — Examines consumer complaints;

— RAPEX contact point for the rapid exchange of information on dangerous products;

— Coordinates the activities of other qualified entities under Regu­ lation (ЕС) N° 2006/2004 / on consumer protection coopera­ tion;

— Is responsible for the implementation of 12 Directives coming under the scope of Regulation (ЕС) N° 2006/2004.

2. Българска национална асоциация на Stefan Stambolov St 35A — Provides consumers with information on: goods and services потребителите / Bulgarian National BG-1000 Sofia placed on the market; risks associated with the use of products Consumers’ Association tel./fax: (359-2) 8333 285 and services and ways of avoiding them; various means of pro­ tecting consumers’ economic interests; legislation in force in the Republic of Bulgaria;

— Prepares proposals for legal, economic and political measures to protect consumers and the environment.

3. Потребителски център за инфор­ Knyaz Aleksandr — Independent consumer monitoring; мация и изследвания / Consumer Battenberg Boulevard 27 Centre for Information and Research BG-4000 Plovdiv tel: ,874786)23-953( — Informing consumers on the state of the market for goods and ,0770336880)953( services; 8829974980)953( е-mail: [email protected] — Informing consumers and specialised entities about infringe­ ments of state standards and other legal instruments governing the production and trade of goods and services.

4. Съюз на застрахованите в България / Residential Complex ‘Lazur’, — Protects the interests of insured persons; Union of Insured Persons in Bulgaria Block 7, Entry A BG-8001 Burgas tel./fax: (359-56) 83 14 62 — Informs consumers on insurance matters. е-mail: [email protected]

5. Регионален съюз на потребителите- Blintsi Square 2, — Socially useful activities to protect consumers. 98, гр. Видин / Regional Association 11th floor, room 10 of Consumers - 98, Vidin BG-3700 Vidin tel./fax: (359-94) 601431 е-mail: [email protected]

6. Независим съюз на потребителите в Klokotnitsa St 35-37 — Provides consumers with information on: goods and services България / Independent Union of BG-1000 Sofia placed on the market; risks associated with the use of products Consumers in Bulgaria tel./fax: (359-2) 83 19 000 and services and ways of avoiding them; various means of pro­ Vezrazhdane Square 1, room 224 tecting consumers’ economic interests; legislation in force in Pleven the Republic of Bulgaria; Tel Pleven: (359-64) 801 941 fax Pleven: (359-64) 83 50 02 Sofia office tel./fax: (359-2) — Prepares proposals for legal, economic and political measures 931 56 24 to protect consumers and the environment. e-mails: gb.relbmar@skam gb.sresu@daeh gb.liam@gb_sremusnoc

7. Национална лига — потребители на Residential Complex ‘Lazur’, — Informs consumers on their rights; услуги / National League — Consum­ Block 9, Entrance 3 ers of Services BG-8001 Burgas tel.: (359-56) 888 955 — Addresses irregularities in the market for services and duly noti­ mobile phone: fies the competent consumer bodies; (359) 0 889 61 51 08 е -mail: [email protected] — Assists consumers in the event of problems. 9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 3/782C

ytitneehtfoemaN sliatedtcatnoC esopruP 8. Асоциация ‘Помощ за потребителя’ / Residential Complex ‘Lyulin’, — Organises seminars and provides training on consumer affairs; Consu Assistance Association Block 901, E D, flat 98 mer ntrance — Sets up consumer information and consultation centres; BG-1324 Sofia tel.: (359-2) 36 35 41 — Institutes class actions to defend consumers’ interests; mobile phone: — Initiates legislative developments in the field of consumers’ (359) 0 88 879 55 22 rights; е-mails: gb.vba@ogn_ppa gb.vba@vorimidalvg — Participates in the work of state consultative bodies in the field of consumer protection; — Provides mediation and participates in the work of the concili­ ation committees; — Tests products and is involved in official controls. 9. Федерация на потребителите в Бъл­ Stefan Stambolov St 35A The organisation’s activities focus on the protection of consumers’ гария / Federation of Consumers in BG-1000 Sofia economic interests, by: Bu tel./fax: ,1189139)2-953( lgaria — participating in the preparation of laws and regulations; .5823338)2-953( е-mail: [email protected] — preparing opinions on governmental, departmental and or [email protected] municipal decisions concerning specific consumer interests and the formation of public opinion in this area; — providing consultation and advice on the resolution of concrete problems encountered by consumers and citizens; — working together with manufacturers and dealers in compen­ sating consumers who purchase low-quality or dangerous prod­ ucts, or products with inadequate guarantees or after-sales services; — engaging in effective partnership in state and municipal bodies responsible for monitoring the safety and quality of consumer goods; — conducting market studies and ensures wide publicity of their findings in order to provide guidance and shape new trends in consumer behaviour; — informing the public on consumers’ opinions, evaluations and preferences concerning goods and services placed on the mar­ ket, in the context of annual nominations and awards; — instituting class actions to protect consumers.

CZECH REPUBLIC

Name of the entity Contact details Purpose 1. Sdružení českých spotřebitelů, o.s. Budĕjovická 73 A wide range of actions in the field of consumer protection, includ­ (Association of Czech Consumers) CZ-14000 Praha 4 ing information and advice inconsumer disputes. Tel.: +420 261 263 574 Fax: +420 261 262 268 E-mail: [email protected] http://www.konzument.cz 2. SOS - Sdružení obrany spotřebitelů, Novákových 8 Defending the interests of consumers in fields where the power of o.s. (Consumers Defence Associa­ CZ-18000 Praha 8 the individual to afford such protection is inadequate. tion) Tel.: +420 224 239 940 Fax: +420 224 239 941 E-mail: [email protected] 3. Občanské sdružení spotřebitelů(Civil Nuselská 297/5 Publication of TEST magazine, objective and independent product Consumers’ Association) TEST CZ-14000 Praha 4 testing, all consumer protection issues. Tel.: +420 241 404 922 Fax: +420 241 406 533 E-mail: [email protected] http://www.dtest.cz 4/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 4. Spotřebitel.cz Šárecká 15 All consumer protection issues. CZ-16000 Praha 6 Tel.: +420 224 811 111 Fax: +420 222 311 369 E-mail: [email protected] http://www.spotrebitel.cz

DENMARK

Name of the entity Contact details Purpose 1. Forbrugerombudsmanden Amagerfælledvej 56 According to the Marketing Act, the main task of the Consumer DK-2300 København S Ombudsman is to ensure due observance of the law, specifically in Tel. (45) 32 66 90 00 the area of consumer rights. Fax (45) 32 66 91 00 E-mail: [email protected] The Consumer Ombudsman is authorised to initiate actions under the Website: www.fs.dk following Directives: (English: — Council Directive 84/450/EEC of 10 September 1984 relating www.consumer.dk/index-uk.htm) to the approximation of the laws, regulations and administra­ tive provisions of the Member States concerning misleading advertising, — Council Directive 85/577/EEC of 20 December 1985 to pro­ tect the consumer in respect of contracts negotiated away from business premises, — Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative pro­ visions of the Member States concerning consumer credit, and its latest amendment through Directive 98/7/EC, — Council Directive 89/552/EEC of 3 October 1989 on the coor­ dination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pur­ suit of television broadcasting activities, as amended by Direc­ tive 97/36/EC, — Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours, — Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts, — Directive 94/47/EC of the European Parliament and the Coun­ cil of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis, — Directive 97/7/EC of the European Parliament and of the Coun­ cil of 20 May 1997 on the protection of consumers in respect of distance contracts, — Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of con­ sumer goods and associated guarantees, — Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Inter­ nal Market (’Directive on electronic commerce’). 2. Lægemiddelstyrelsen Frederikssundsvej 378 The remit of the Danish Medicines Agency is to authorise the mar­ DK-2730 Brønshøj keting of pharmaceuticals that are proven to be effective and safe, to Tel. (45) 44 88 91 11 help ensure that public health insurance expenditure in connection Fax (45) 44 91 73 73 with medical treatment is proportionate to the expected medical E-mail: [email protected] results, to oversee the pharmaceutical sector and the sector for Website: www.dkma.dk manufacture of pharmaceutical equipment. The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use. 9002.11.72 NE Official Journal of the European Union C 287/5

GERMANY

Name of the entity Contact details Purpose 1. Aktion Bildungsinformation e.V. Tel: (49) 0711/220 216 30 Protects consumers’ interests by providing information and advice; (ABI) Fax: (49) 0711/220 216 40 authorised to bring collective actions in the interest of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.abi-ev.de Lange Str. 51 D-70147 Stuttgart

2. Allgemeiner Deutscher Automobil Tel: (49) 089 7 67 60 Protects and promotes the interests of motor transport; protection — Club (ADAC) e.V. Fax: (49) 089 76 76 25 00 of road users, in particular consumer protection; authorised to bring E-mail: [email protected] collective actions in the interests of consumers (Article 2 of the Stat­ www.adac.de utes). Am Westpark 8 D-81373 München

3. Bauherren-Schutzbund e.v. Tel: (49) 030/3 12 80 01 Protects consumers’ interests by providing information and advice; Fax: (49) 030/31 50 72 11 authorised to bring collective actions in the interest of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.bsb-ev.de Kleine Alexanderstr 9/10 D-10178 Berlin

4. Berliner Mieterverein e.V. Tel: (49) 030/22 62 60 Protects tenants’ interests in Berlin by providing information and Fax: (49) 030/22 62 61 62 advice; authorised to bring collective actions in the interests of ten­ E-Mail: bmv@berliner- ants (Article 2 of the Statutes). mieterverein.de www.berliner-mieterverein.de Behrenstr. 1c D-10117 Berlin

5. Bund der Energieverbraucher e.V. Tel.: (49) 02 224/9 22 70 Protects energy consumers’ interests by providing information and Fax: (49) 02 224/1 03 21 advice; authorised to bring collective actions in the interests of E-Mail: [email protected] energy consumers (Article 2 of the Statutes). www.energieverbraucher.de Frankfurter Str. 1 D-53572 Unkel

6. Bund der Versicherten e.V. Tel.: (49) 04 193/942 22 Protects consumers’ interests by providing information and advice; Fax: (49) 04 193/942 21 authorised to bring collective actions in the interests of consumers E-Mail: (Article 2 1st sentence of the Statutes). [email protected] www.bundderversicherten.de Tiedenkamp 2 D-24547 Henstedt-Ulzburg

7. Verbraucherzentrale Bundesverband Tel: (49) 030/2 58 00-0 Protects consumers’ interests by providing information and advice; e.V. (VZBV) Fax: (49) 030/25 80 0218 authorised to bring collective actions in the interests of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.vzbv.de Markgrafenstr. 66 D-10969 Berlin

8. Bundesverband privater Kapitalan­ Tel: (49) 0551/53 14 10 3 Protects consumers’ interests by providing information and advice; leger e.V. Fax: (49) 0551/45 71 0 authorised to bring collective actions in the interests of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.bvkapital.de Am Goldgraben 6 D-37073 Göttingen

9. Deutsche Gesellschaft für Sonnenen­ Tel: (49) 089/52 40 71 Protects consumers’ interests by providing information and advice, ergie e.V. Fax: (49) 089/52 16 68 especially in the fields of renewable energy forms and rational use of E-Mail: [email protected] energy, focusing particularly on solar energy; authorised to bring www.dgs.de collective actions in the interests of consumers (Article 2 of the Stat­ Emmy-Noerther-Str. 2 utes). D-80992 München

10. Deutsche Schutzvereinigung Aus­ Tel: (49) 0761/55 01 2 Protects the interests of private house, flat and land owners with landsimmobilien e.V. Fax: (49) 0761/55 01 3 property abroad and other persons with interests in foreign prop­ E-Mail [email protected] erty by providing information and advice; authorised to bring col­ www.dsa-ev.de lective actions in the interests of the abovementioned persons Zähringer Str. 373 (Article 2 of the Statutes). D-79108 Freiburg 6/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 11. Deutsche Umwelthilfe e.V. Tel: (49) 07732/99 95-0 Protects consumers’ interests by providing information and advice; Fax: (49) 07732/99 95 77 authorised to bring collective actions in the interests of consumers E-mail: [email protected] (Article 1 of the Statutes). www.duh.de Fritz-Reichle-Ring 4 D-78315 Radolfzell 12. Deutscher Mieterbund - Mieterv­ Tel: (49) 02381/2 00 56 Protects tenants’ interests in the Hamm region by providing infor­ erein Hamm und Umgebung e.V. Fax: (49) 02381/2 00 58 mation and advice; authorised to bring collective actions in the inter­ Chattanoogaplatz 2-4 ests of tenants (Article 2 of the Statutes). D-59065 Hamm 13. Deutscher Mieterbund - Mieterv­ Tel: (49) 02371/2 34 89 Protects tenants’ interests in Iserlohn by providing information and erein Iserlohn e.V. Fax: (49) 02371/2 34 89 advice; authorised to bring collective actions in the interests of ten­ E-Mail: info@mieterverein- ants (Article 2 of the Statutes). iserlohn.info www.mieterverein-iserlohn.info Vinckestr. 4 D-58636 Iserlohn 14. Deutscher Mieterbund - Mieterv­ Tel: (49) 0561/10 38 61 Protects tenants’ interests in the Kassel region by providing informa­ erein Kassel und Umgebung e.V. Fax: (49) 0561/10 37 39 tion and advice; authorised to bring collective actions in the inter­ E-Mail: mietervereinkassel@t- ests of tenants (Articles 2 and 3 of the Statutes). online.de www.mieterverein-kassel.de Königsplatz 59 Eingang Poststraße 1 D-34117 Kassel 15. Deutscher Mieterbund - Mieterv­ Tel: (49) 0385/71 46 68 Protects tenants’ interests in the Schwerin region by providing infor­ erein Schwerin und Umgebung e.V. Fax: (49) 0385/71 46 69 mation and advice; authorised to bring collective actions in the inter­ E-Mail: information@mieterbund- ests of tenants (Article 2 of the Statutes). schwerin.de www.mieterbund-schwerin.de Dr.-Külz-Str. 18 D-19053 Schwerin 16. Deutscher Mieterbund - Mieterv­ Tel: (49) 0271/5 19 97 Protects tenants’ interests in the Siegerland region by providing erein Siegerland und Umgebung Fax: (49) 0271/2 05 50 information and advice; authorised to bring collective actions in the e.V. E-Mail: info@mieterverein- interests of tenants (Article 2 of the Statutes). siegerland.de www.mieterverein-siegerland.de Koblenzer Str. 5 D-57072 Siegen 17. Deutscher Mieterbund - Landesver­ Tel: (49) 0381/375 29 20 Protects consumers’ interests in the field of tenancy law in band Mecklenburg-Vorpommern Fax: (49) 0381/375 29 29 Mecklenburg-Vorpommern by providing information and advice; e.V. E-Mail: [email protected] authorised to bring collective actions in the interests of tenants www.mieterbund-mvp.de (Article 2 of the Statutes). G.-Hauptmann-Str. 19 D-18055 Rostock 18. Deutscher Mieterbund - Landesver­ Tel: (49) 0431/97 91 90 Protects consumers’ interests in the field of tenancy law in Schleswig- band Schleswig-Holstein e.V. Fax: (49) 0431/9 79 19 31 Holstein by providing information and advice; authorised to bring E-Mail: info@mieterbund- collective actions in the interests of tenants (Article 2 of the Statutes). schleswig-holstein.de www.mieterbund-schleswig- holstein.de Eggerstedtstr. 1 D-24103 Kiel 19. Deutscher Mieterbund -Kieler Miet­ Tel: (49) 0431/97 91 90 Protects consumers’ interests in the field of tenancy law in Kiel by erverein e.V. Fax: (49) 0431/9 79 19 31 providing information and advice; authorised to bring collective E-Mail: [email protected] actions in the interests of tenants (Article 1 Paragraph.2 of the Stat­ www.kieler-mieterverein.de utes). Eggerstedtstr. 1 D-24103 Kiel 20. Deutscher Mieterbund Tel: (49) 02051/25 24 23 Protects tenants’ interests in the Velbert region by providing infor­ -Mieterverein Groß-Velbert und Fax: (49) 02051/25 40 38 mation and advice; authorised to bring collective actions in the inter­ Umgebung e.V. E-Mail: mietervereinvelbert@t- ests of tenants (Article 2 of the Statutes). online.de www.mieterverein-velbert.de Friedrich-Ebert-Str. 62 - 64 D-42549 Velbert 9002.11.72 NE Official Journal of the European Union C 287/7

ytitneehtfoemaN sliatedtcatnoC esopruP 21. Deutscher Mieterbund e.V. Tel: (49) 030/2 23 23-0 Protects, promotes and represents all tenants interests; authorised to Fax: (49) 030/22 32 31 00 bring collective actions in the interests of tenants (Article 2 of the E-mail: [email protected] Statutes). www.mieterbund.de Littenstrasse 10 D-10179 Berlin

22. Deutscher Mieterbund Tel: (49) 0611/71 65470 Protects tenants’ interests in the Wiesbaden region by providing -Mieterschutzverein Wiesbaden Fax: (49) 0611/71 65 17 79 information and advice; authorised to bring collective actions in the und Umgebung e.V. E-Mail: info@mieterverein- interests of tenants (Article 2 of the Statutes). wiesbaden.de www.mieterverein-wiesbaden.de Adelheidstr. 70 D-65185 Wiesbaden

23. Deutscher Mieterbund Mieterbund Tel: (49) 0203/5 55 08 11 Protects tenants’ interests in Duisburg by providing information and Rhein-Ruhr e.V. Fax: (49) 0203/55 74 56 advice; authorised to bring collective actions in the interests of ten­ E-Mail: ants (Article 2 of the Statutes). [email protected] www.mieterbund-rhein-ruhr.de Rathausstr. 18 - 20 D-47166 Duisburg

24. Deutscher-Anleger-Schutzbund e.V. Tel: (49) 069: 23 85 38-0 Undertakes preventive measures against the grey capital market and Fax: (49) 069 23 85 28 10 prevention of offences in this area by, among other means, provid­ E-mail: info@deutscher- ing information and protecting consumers’ interests; authorised to anlegerschutzbund.de bring collective actions in the interests of consumers (Article 1 of the www.deutscher- Statutes) anlegerschutzbund.de An der Dammheide 10 D-60488 Frankfurt/M.

25. DMB- Landesverband Hessen e.V. Tel: (49) 0611/411 40 50 Protects tenants’ interests in Hessen by providing information and Fax: (49) 0611411 40529 advice; authorised to bring collective actions in the interests of ten­ E-mail: [email protected] ants (Articles 2 and 5 of the Statutes). www.mieterbund-hessen.de Adelheidstr. 70 D-65185 Wiesbaden

26. DMB - Mieterschutzverein Frank­ Tel: (49) 069/5 60 10 57 Protects tenants’ interests in Frankfurt am Main by providing infor­ furt am Main e.V. Fax: (49) 069/56 89 40 mation and advice; authorised to bring collective actions in the inter­ E-Mail: [email protected] ests of tenants (Article 2 of the Statutes). www.mieterschutzverein- frankfurt.de Eckenheimer Landstraße 339 D-60320 Frankfurt

27. DMB - Mieterverein Leverkusen Tel: (49) 02171/40 40 70 Protects tenants’ interests in Leverkusen by providing information e.V. Fax: (49) 02171/2 78 45 and advice; authorised to bring collective actions in the interests of E-Mail: [email protected] tenants (Article 2 of the Statutes). leverkusen.de www.dmb-mieterverein- leverkusen.de KölnerStr. 35 - 41 D-51379 Leverkusen

28. DMB - Mieterverein Stuttgart und Tel: (49) 0711/21 01 60 Protects tenants’ interests in the Stuttgart region by providing infor­ Umgebung e. V. Fax: (49) 0711/2 36 92 23 mation and advice; authorised to bring collective actions in the inter­ E-Mail: info@mieterverein- ests of tenants (Article 1 Paragraph 2 of the Statutes. stuttgart.de www.mieterverein-stuttgart.de Moserstr. 5 D-70182 Stuttgart

29. Fachverband Glücksspielsucht e.V. Tel. (49) 05221/59 98 50 Protects the interests of consumers by providing information and Fax: (49) 052221/59 98 75 advice on addiction to gambling; authorised to bring collective E-mail: [email protected] actions in the interests of consumers(Article 2 Paragraph 1 of the www.gluecksspielsucht.de Statutes) Auf der Freiheit 25 D-32052 Herford 8/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 30. Foodwatch e.V. Tel. (49) 030/24 04 76-0 Protects consumers’ interests by providing information and advice; Fa: (49) 030/24 04 76 26 authorised to bring collective actions in the interests of consumers E-mail: [email protected] (Article 2 of the Statutes) www.foodwatch.de Brunnenstr.181 D-10119 Berlin

31. Miet-und Pachtverein e.V. Bad Tel. (49) 0671/6 79 48 Protects tenants’ interests in the Bad Kreuznach region by providing Kreuznach Fax: (49) 0671/7 38 42 information and advice; authorised to bring collective actions in the E-mail: interests of tenants (Article 2 of the Statutes). kontakt@mieterverein-bad- kreuznach.de www.mieterverein-bad- kreuznach.de Gustav-Pharrius Str. 1-3 D-55543 Bad Kreuznach

32. Mieter helfen Mietern — Ham­ Tel: (49) 040/43 13 94-0 Protects tenants’ interests in Hamburg by providing information and burger Mieterverein Fax: (49) 040/43 13 94 44 advice; authorised to bring collective actions in the interests of ten­ E-Mail: [email protected] ants (Article 2 of the Statutes). www.mhmhamburg.de Bartelsstraße 30 D-20357 Hamburg

33. Mieter helfen Mietern, Münchner Tel: (49) 089/44 48 82-0 Protects tenants’ interests in Munich by providing information and Mieterverein e.V. Fax: (49) 089/44 48 82 10 advice; authorised to bring collective actions in the interests of ten­ E-Mail: [email protected] ants (Article 2 of the Statutes). www.mhmmuenchen.de Weißenburger Str. 25 D-81667 München

34. Mieter und Pächter e.V. Tel: (49) 0231/58 44 860 Protects the interests of tenants and lessees in Dortmund by provid­ Fax: (49) 0231/52 81 06 ing information and advice; authorised to bring collective actions in E-Mail: [email protected] the interests of tenants (Article 2 of the Statutes). www.mieterschutz.com Prinzenstr. 7 D-44135 Dortmund

35. Mieterschutz-Verein Tel: (49) 03581/40 30 90 Protects the rights and interests of tenants in the area of Upper Oberlausitz/Niederschlesien e.V. Fax: (49) 0358/41 80 81 Lausitz/Lower Silesia by providing information and advice; autho­ E-Mail: rised to bring collective actions in the interests of tenants (Article 2 [email protected] of the Statutes). www.mieterverein-goerlitz.de Löbauer Str. 40 D-02826 Görlitz

36. Mieterverein Baden-Baden und Tel: (49) 07221/2 55 12 Protects tenants’ interests in the Baden-Baden region by providing Umgebung e.V. Fax: (49) 07221/39 28 31 information and advice; authorised to bring collective actions in the E-Mail: interests of tenants (Article 1 Nr. 2 of the Statutes). mieterverein-baden-baden@t- online.de www.mieterverein-baden-baden.de Lange Strasse 13 D-76530 Baden-Baden

37. Mieterverein Bochum, Hattingen Tel: (49) 0234/9 61 14-0 Protects tenants’ interests in Bochum, Hattingen and the region by und Umgegend e.V. Fax: (49) 0234/9 61 14 11 providing information and advice; authorised to bring collective E-Mail: actions in the interests of tenants (Article 2 of the Statutes). [email protected] www.mieterverein-bochum.de Brückstr. 58 D-44787 Bochum

38. Mieterverein Bremen e.V. Tel. (49) 0421/32 02 09 Protects tenants’ interests in the Bremen region by providing infor­ Fax: (49) 0421/3 37 92 08 mation and advice; authorised to bring collective actions in the inter­ E-Mail: ests of tenants (Article 2 of the Statutes). [email protected] www.mieterverein-bremen.de An der Weide 23 D-28195 Bremen 9002.11.72 NE Official Journal of the European Union C 287/9

ytitneehtfoemaN sliatedtcatnoC esopruP 39. Mieterverein Düsseldorf e.V. Tel: (49) 0211/69 96-0 Protects tenants’ interests in Düsseldorf and the region by providing Fax: (49) 0211/35 15 11 information and advice; authorised to bring collective actions in the E-Mail: interests of tenants (Article 2 of the Statutes). [email protected] www.mieterverein-duesselforf.de Oststraße 47 D-40211 Düsseldorf

40. Mieterverein Flensburg e.V. Tel: (49) 0461/2 30 50 Protects tenants’ interests in Flensburg by providing information and Fax (49) 0461/1 25 38 advice; authorised to bring collective actions in the interests of ten­ E-Mail: ants (Article 1 Paragraph 3 of the Statutes). [email protected] www.mieterverein-flensburg.de Rote Straße 14 D-24937 Flensburg

41. Mieterverein für den Regierungs­ Tel. (49) 0651/99 40970 Protects tenants’ interests in the Trier region by providing informa­ bezirk Trier e.V. Fax: (49) 0651/99 40 09 74 tion and advice; authorised to bring collective actions in the inter­ E-Mail: [email protected] ests of tenants (Article 2 of the Statutes). www.mieterverein-trier.de Walramsneustr.8 D-54290 Trier

42. Mieterverein für Lüdenscheid und Tel: (49) 02351/2 24 61 Protects tenants’ interests in the Lüdenscheid region by providing Umgegend e.V. Fax: (49) 02351/3 94 50 information and advice; authorised to bring collective actions in the E-Mail: interests of tenants (Article 2 of the Statutes). [email protected] www.mieterverein-luedenscheid.de Lösenbacher Str. 3 D-58507 Lüdenscheid

43. Mieterverein Gelsenkirchen e.V. Im Tel: (49) 0209/2 49 18 Protects the interests of tenants and lessees by providing informa­ Deutschen Mieterbund Fax: (49) 0209/14 69 49 tion and advice; authorised to bring collective actions in the inter­ E-Mail: [email protected] ests of tenants (Article 2 of the Statutes). www.mieterverein-ge.de Gabelsberger Str. 9 D-45879 Gelsenkirchen

44. Mieterverein Hannover und Umge­ Tel: (49) 0511/1 21 06-0 Protects tenants’ interests in the Hanover region by providing infor­ bung e.V. Fax: (49) 0511/1 21 06 16 mation and advice; authorised to bring collective actions in the inter­ E-Mail: [email protected] ests of tenants (Article 2 of the Statutes).. www.dmb-hannover.de Herrenstrasse 14 D-30159 Hannover

45. Mieterverein Heidelberg und Umge­ Tel: (49) 06221/2 04 73 Protects tenants’ interests in the Heidelberg region by providing bung e.V. Fax: (49) 06221/16 34 18 information and advice; authorised to bring collective actions in the E-Mail: beratung@ interests of tenants (Article 2 of the Statutes).. mieterverein-heidelberg.de www.mieterverein-heidelberg.de Poststrasse 46 D-69115 Heidelberg

46. Mieterverein Karlsruhe e.V. Tel: (49) 0721/37 50 91 Protects tenants’ interests in issues relating to tenancy, leasing and Fax: (49) 0721/37 81 25 property in the City of Karlsruhe and administrative district by pro­ E-Mail: viding information and advice; authorised to bring collective actions [email protected] in the interests of tenants (Article 2 of the Statutes). www.mieterverein-karlsruhe.de Ritterstr. 24 D-76137 Karlsruhe

47. Mieterverein Köln e.V. Tel: (49) 0221/2 02 37-0 Protects tenants’ interests in Cologne by providing information and Fax: (49) 0221/2 40 46 20 advice; authorised to bring collective actions in the interests of ten­ E-Mail: ants (Article 2 of the Statutes). [email protected] www.mieterverein-koeln.de Mühlenbach 49 D-50676 Köln 01/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 48. Mieterverein München e.V. Tel: (49) 089/55 21 43-0 Protects tenants’ interests in Munich by providing information and Fax: (49) 089/55 45 54 advice; authorised to bring collective actions in the interests of ten­ E-Mail: hausmeister@mieterverein- ants (Article 2 of the Statutes). muenchen.de www.mieterverein-muenchen.de Sonnenstr. 10 D-80331 München 49. Mieterverein Oberhausen, Mühl­ Tel: (49) 0208/8 57 29-0 Protects members’ interests in matters relating to tenancy and prop­ heim und Bottrop e.V. Fax: (49) 0208/20 24 44 erty by providing information and advice; authorised to bring col­ E-mail: lective actions in the interests of tenants (Article 2 of the Statutes). [email protected] www.mieterbund-rhein-ruhr.de Willy-Brandt-Platz 4 D-46045 Oberhausen

50. Mieterverein VIADRINA Tel: (49) 0335/6 85 02 60 Protects tenants’ interests in the Frankfurt (Oder) region by provid­ Fax: (49) 0335/6 85 02 58 ing information and advice; authorised to bring collective actions in E-Mail: the interests of tenants (Article 2 of the Statutes). [email protected] www.mieterverein-ffo.city-map.de Halbe Stadt 21 D-15230 Frankfurt/O. 51. Mietverein zu Hamburg von 1890 Tel: (49) 040/8 79 79-0 Protects tenants’ interests in the greater Hamburg region by provid­ r.V. Fx: (49) 040/8 79 79110 ing information and advice; authorised to bring collective actions in E-mail: the interests of tenants (Article 2 of the Statutes). [email protected] www.mieterverein-hamburg.de Beim Strohhause 20 D-20097 Hamburg

52. PRO BAHN Oberbayern - Gemein­ Tel: (49) 089/53 00 31 Protects consumers’ interests in matters relating to public transport nütziger Fahrgastverband Fax: (49) 089/53 75 66 by providing information and advice; authorised to bring collective E-Mail: [email protected] actions in the interests of consumers (Article 2 of the Statutes).. www.pro-bahn.de/oberbayern Agnes-Bernauer-Platz 8 D-80687 München

53. Schutzgemeinschaft der Kapitalan­ Tel: (49) 089 20 20 846 0 Protects the interests of (minority) shareholders and other investors leger e.V. Fax: 549)089 20 20 846 10 by providing information and advice; authorised to bring collective E-Mail: [email protected] actions in the interests of consumers. (Article 2 of the Statutes). www.sdk.org Maximilianstr. 8 D-80539 München

54. Schutzgemeinschaft für Bank- und Tel: (49) 09232/70 07 87 Protects consumers’ interests in banking matters by providing infor­ Sparkassenkunden e.V. Fax: (49) 09232/70 07 86 mation and advice; authorised to bring collective actions in the inter­ E-mail: [email protected] ests of consumers (Article 2 of the Statutes). www.sg-banken.de Ludwigstr. 97 D-95632 Wunsiedel

55. Schutzgemeinschaft für Tel: (49) 0915 90 71 90 Protects consumers’ interests in Financial service matters by provid­ Bankkunden e.V. Fax: (49) 0915 90 70 37 ing information and advice; authorised to bring collective actions in E-mail: the interests of consumers (Article 3 of the Statutes). [email protected] www.schvoba.de Gabrielpltz 2 D-91174 Spalt

56. Schutzverband für Verbraucher Tel: (49) 06106/25 88 30 Protects the interests of consumers and service users by providing und Dienstleistungsnehmer e.V.- Fax: (49) 06106/25 88 31 information and advice; authorised to bring collective actions in the Endverbraucher, Kapitalanleger, E-mail: [email protected] interests of consumers and service users (Article 2 of the Statutes).. Versicherte www.s-vd.de Spessartring 47 D-63110 Rodgau

57. Verband Privater Bauherren e.V. Tel: (49) 030/27 89 01-0 Protects the interests of consumers by providing information and Fax:(49) 030/27 89 01-11 advice in the area of private construction; authorised to bring col­ E-Mail: [email protected] lective actions in the interests of consumers (Article 2 Paragraph 1 www.vpb.de of the Statutes). Chausseestr. 8 D-10115 Berlin 9002.11.72 NE Official Journal of the European Union C 287/11

ytitneehtfoemaN sliatedtcatnoC esopruP 58. Verbraucherzentrale Baden- Tel: (49) 0711/66 91-10 Protects consumers’ interests by providing information and advice; Württemberg e. V. Fax: (49) 0711/66 91 50 authorised to bring collective actions in the interests of consumers E-Mail: (Article 2 of the Statutes). [email protected] www.verbraucherzentrale- bawue.de Paulinenstr. 47 D-70178 Stuttgart

59. Verbraucher-Zentrale Brandenburg Tel. (49) 0331/2 98 71 0 Protects consumers’ interests by providing information and advice; e. V. Fax: (49) 0031/2 98 71 77 authorised to bring collective actions in the interests of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.vzb.de Templiner Str. 21 D-14473 Potsdam

60. Verbraucher-Zentrale Hamburg Tel. (49) 040/24 83 20 Protects consumers’ interests by providing information and advice; e. V. Fax: (49) 040/24 83 22 90 authorised to bring collective actions in the interests of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.vzhh.de Kirchenallee 22 D-20099 Hamburg

61. Verbraucher-Zentrale Hessen e. V. Tel: (49) 01805/97 20 10 Protects consumers’ interests by providing information and advice; Fax: (49) 069/97 20 10 40 authorised to bring collective actions in the interests of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.verbraucher-zentrale- hessen.de Große Friedberger Str. 13 - 17 D-60313 Frankfurt/M.

62. Verbraucher-Zentrale Niedersach­ Tel: (49) 0511/9 11 96-0 Protects consumers’ interests by providing information and advice; sen e. V. Fax: (49) 0511/9 11 96 10 authorised to bring collective actions in the interests of consumers E-mail: [email protected] (Article 2 of the Statutes). www.verbraucherzentrale- niedersachsen.de Herrenstr. 14 D-30159 Hannover

63. Verbraucherzentrale Rheinland- Tel: (49) 06131/2 84 80 Protects consumers’ interests by providing information and advice; Pfalz V. Fax: (49) 06131/28 48 66 authorised to bring collective actions in the interests of consumers E-mail: [email protected] (Article 2 of the Statutes). www.verbraucherzentrale-rlp.de Ludwigstr. 6 D-55116 Mainz

64. Verbraucherzentrale Sachsen- Tel: (49) 0345/2 98 03 29 Protects consumers’ interests by providing information and advice; Anhalt e. V. Fax: (49) 0345/2 98 03 26 authorised to bring collective actions in the interests of consumers E-mail: [email protected] (Article 2 of the Statutes). www.vzsa.de Steinbockgasse 1 D-06108 Halle

65. Verbraucher Zentrale Thüringen Tel: (49) 0361/5 55 14-0 Protects consumers’ interests by providing information and advice; e. V. Fax: (49) 0361/5 55 14 40 authorised to bring collective actions in the interests of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.vzth.de Eugen-Richter-Str. 45 D-99085 Erfurt

66. Verbraucherzentrale Bayern e.V. Tel: (49) 089/5 39 87-0 Protects consumers’ interests by providing information and advice; Fax: (49) 089/53 75 53 authorised to bring collective actions in the interests of consumers E-Mail: (Article 2 of the Statutes). [email protected] www.verbraucherzentrale- bayern.de Mozartstr. 9 D-80336 München 21/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 67. Verbraucher-Zentrale des Landes Tel: (49) 0421/16 07 77 Protects consumers’ interests by providing information and advice; Bremen e.V. Fax: (49) 0421/1 60 77 80 authorised to bring collective actions in the interests of consumers E-Mail: (Article 3 Paragraph 2 of the Statutes).. info@verbraucherzentrale- bre­ men.de www.verbraucherzentrale- bremen.de Altenweg 4 D-28195 Bremen

68. Verbraucherzentrale des Saarlandes Tel: (49) 0681/500 89-0 Protects consumers’ interests by providing information and advice; Landesarbeitsgemeinschaft der Ver­ Fax: (49) 0681/500 8922 authorised to bring collective actions in the interests of consumers braucherverbände e.V. E-Mail: [email protected] (Article 2 of the Statutes). www.vz-saar.de Trierer Str. 22 D-66111 Saarbrücken

69. Verbraucherzentrale Schleswig- Tel: (49) 0431/59099-0 Protects consumers’ interests by providing information and advice; Holstein Fax: (49) 0431/5909977 authorised to bring collective actions in the interests of consumers E-Mail: (Article 2 of the Statutes). [email protected] www.verbraucherzentrale-sh.de Andreas-Gayk Strasse 15 D-24103 Kiel

70. Verbraucherzentrale Berlin e. V. Tel: (49) 030/2 14 85-0 Protects consumers’ interests by providing information and advice; Fax: (49) 030/2 19 64 242 authorised to bring collective actions in the interests of consumers E-Mail: (Article 2 of the Statutes). [email protected] www.verbraucherzentrale-berlin.de Hardenbergplatz 2 D-10787 Berlin

71. Verbraucherzentrale Mecklenburg- Tel: (49) 0381/2 08 70 50 Protects consumers’ interests by providing information and advice; Vorpommern e.V. Fax: (49) 0381/2 08 703 0 authorised to bring collective actions in the interests of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.nvzmv.de Strandstr. 98 D-18055 Rostock

72. Verbraucher-Zentrale Nordrhein- Tel: (49) 0211/3 80 90 Protects consumers’ interests by providing information and advice; Westfalen Landesarbeitsgemein­ Fax: (49) 0211/3 80 216 authorised to bring collective actions in the interests of consumers schaft der Verbraucherverbände E-mail: [email protected] (Number 2.1 and 2.2. of the Statutes). e. V. www.vz-nrw.de Mintropstr. 27 D-40215 Düsseldorf

73. Verbraucher-Zentrale Sachsen e. V. Tel: (49) 0341/69 62 90 Protects consumers’ interests by providing information and advice; Fax: (49) 0341/68 92 826 authorised to bring collective actions in the interests of consumers E-Mail: [email protected] (Article 2 of the Statutes). www.vzs.de Brühl 34-38 D-04315 Leipzig

74. Vereinigte Schutzgemeinschaft Aus­ Tel (49) 08856/80 33 878 Protects the interests of consumers by providing information and landimmobilien e.V. Fax: (49) 08856/80 30 884 advice; authorised to bring collective actions in the interests of con­ E-mail: sumers (Article 2 of the Statutes). [email protected] www.schutgemeinschaft- auslandimmobilien.de Stalachter Str. 36 D-82393 Iffeldorf

75. Vereinigung kritischer Verbraucher Tel: (49) 0331/5505894 Protects consumers’ interests by providing information and advice; e.V. Ffax: (49) 0331/5505895 authorised to bring collective actions in the interests of consumers E-Mail: (Article 2 of the Statutes). info@vereinigung-kritischer- verbraucher.de www. vereinigung-kritischer- verbraucher.de Sellostr. 29 D-14471 Potsdam 9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 31/782C

ESTONIA

Name of the entity Contact details Purpose 1. Tarbijakaitseamet Kiriku 4, Supervision of general consumer protection in connection with the EE-15071 Tallinn marketing of goods and the provision of services, and supervision of Tel: (372-6) 20 17 00 consumer contracts in connection with package travel guarantees. Fax: (372-6) 20 17 01 E-mail: [email protected] Veebiaadress: www.consumer.ee 2. Ravimiamet Ravila 19, Supervision in connection with the marketing and advertising of EE-50411 Tartu medicines Tel: (372 7) 37 41 40 Fax: (372-7) 37 41 42 E-mail: [email protected] Veebiaadress: www.sam.ee

IRELAND

Name of the entity Contact details Purpose 1. National Consumer Agency 4 Harcourt Road Independent statutory officer responsible for providing consumers Dublin 2 with advice and information, regulating credit intermediaries, licens­ Ireland ing pawnbrokers and enforcing a wide range of consumer protec­ Tel. (353-1) 402 55 00 tion legislation. Fax (353-1) 402 55 01 E-mail: [email protected] Website: www.odca.ie

GREECE

Name of the entity Contact details Purpose 1. Νέο Ινστιτούτο Καταναλωτών (NEO Καλυψούς 105 / Kalipsous 105 Protects consumers’ rights and interests. INKA) GR-176 71 Καλλιθέα / Kallithea Consumers’ association — New con­ Tel.: (30) 21 09 57 78 77 sumers’ institute (NEO INKA) Fax: (30) 21 09 53 34 71 E-mail: [email protected] website:: www.inka.org.gr 2. Κέντρο Προστασίας Καταναλωτών Τσιμισκή / Tsimiski 54, Protects consumers’ rights and interests. (ΚΕΠΚΑ) GR-546 23 Θεσσαλονίκη / Consumers’ protection centre of Thessaloniki Thessaloniki (KEPKA) E-mail: [email protected] Website: www.kepka.org Tel: (30) 23 10 26 94 49 Fax: (30) 23 1024 22 11 3. Ένωση Καταναλωτών — Ποιότητα Βαλτετσίου / Valtetsiou 43-45, Protects consumers’ rights and interests. Ζωής (ΕΚΠΟΙΖΩ) GR-106 81 Αθήνα / Athens Consumers’ association ‘the quality E-mail: [email protected] of life’ (EKPIZO) website: www.ekpizo.gr Tel: (30) 21 03 30 44 44 Fax: (30) 21 03 30 05 91 4. Ελληνική Καταναλωτική Οργάνωση Δημοκρίτου / Dimokritou 10, Protects consumers’ rights and interests. (EKATO) GR-54352, Θεσσαλονίκη / Greek consumers’ organisation Thessaloniki (EKATO) E-mail: [email protected] & [email protected] Website: www.ekato.org Tel: 1239496246220132)03( Fax: ,9158090132)03( 6246220132)03( 5. Ινστιτούτο καταναλωτών (INKA) Θ. Πασχίδη / Th. Paskidi 52, Protects consumers’ rights and interests. Ιωαννίνων GR-45445 Ιωάννινα / Ιoannina Consumers’ institute (INKA) of Ioan­ E-mail: @inka.gr nina Tel: (30) 26 51 06 51 78 Fax: (30) 26 51 06 51 78 41/782C NE noinUnaeporuEehtfolanruoJlaiciffO 9002.11.72

ytitneehtfoemaN sliatedtcatnoC esopruP 6. Ένωση για τα δικαιώματα των πολιτών Λυκαβηττού / Likavipou 18, Protects consumers’ rights and interests. Citizens’ rights organisation GR-106 73 Αθήνα / Athens Tel: (30) 21 03 60 04 10 Fax: (30) 21 03 60 04 11 7. Ινστιτούτο Καταναλωτών (INKA) Μοναστηρίου / Μonastiriou 17, Protects consumers’ rights and interests. Μακεδονίας GR-54627 Θεσσαλονίκη / Thessal­ Consumers’ institute (INKA) of oniki Macedonia E-mail: [email protected] Website: www.inkamak.eisodos.com Tel: (30) 23 10 53 52 63 (11 72 1) Fax: (30) 23 10 51 74 92 8. Ινστιτούτο Καταναλωτών (INKA) Ακαδημίας / Akadimias 3, Protects consumers’ rights and interests. Κέρκυρας GR-49100 Κέρκυρα / Kerkira Consumers’ institute (INKA) of Tel: (30) 26 61 04 58 26 Fax: (30) 26 61 03 62 50 9. Ένωση Καταναλωτών Σ. Τσικνιά / S. Tsiknia 48 (πρώην Protects consumers’ rights and interests. Αιτωλοακαρνανίας Τσαλδάρη / formerly Tsaldari), Consumer Association of Aitoloakar­ GR-30100 Αγρίνιο/ Agrinio nania E-mail: INKA-AIT@OTENET. GR Tel: (30) 26 41 02 44 44 Fax: (30) 26 41 02 13 44 10. Ένωση Καταναλωτών Βόλου και Αγίου Νικολάου / Agiou Nikolaou Protects consumers’ rights and interests. Θεσσαλίας 104, Consumer Association of & GR-38221, Βόλος / Volos Tel: (30) 24 21 04 56 15 Fax: (30) 24 21 07 13 31 11. Ένωση Καταναλωτών Ελλάδας Γούναρη / Gounari 4-6, Protects consumer’s rights and interests. Consumer Association of GR-185 31, Πειραιάς / Peiraias Tel: (30) 210 4111080 Fax: (30) 210 4111080 12. Ένωση Πολιτών Αλκυόνης / Alkionis 9, Protects consumer’s rights and interests. Citizens’ association GR-175 61 Π. Φάληρο / P. Faliro Tel: (30) 21 09 82 91 52 Fax: (30) 21 09 82 50 96 13. Εμπορικό και Βιομηχανικό Ακαδημίας / Akademias str 7, Protects and develops the trade, industry and skilled-craft sectors; Επιμελητήριο Αθηνών GR-10671 Αθήνα / Athens formation of economic policy. Athens Chamber Of Commerce Tel: (30) 21 03 60 48 15-9, According to Article 10, paragraphes 9 and 15 of the Greek Law And Industry 36 02 411-9 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 21 03 61 64 64 bring injunctive actions aiming to the protection of consumers’ col­ Διεύθ. ηλεκ. ταχ.: [email protected] lective interests’. E-mail: [email protected] Website: www.acci.gr 14. Βιοτεχνικό Επιμελητήριο της Αθήνας Ακαδημίας / Akademias 18, Protects and develops the trade, industry and skilled-craft sectors; Athens Chamber Of Handicrafts GR-10671 Αθήνα / Athens 10671 formation of economic policy. ATHENS-GR According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: (30) 210 3680700 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 210 3614726 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’. Website: www.acsmi.gr 15. Επαγγελματικό Επιμελητήριο Αθηνών Πανεπιστημίου / Panepistsimiou 44, Protects and develops the trade, industry and skilled-craft sectors; Athens Chamber Of Tradesmen GR-10679 Αθήνα / Athens formation of economic policy. Tel: (30) 21 03 60 16-5, According to Article 10, paragraphes 9 and 15 of the Greek Law 36 33 08 0 (President’s office) no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 21 03 61 97 35 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’. Website: www.eea.gr 16. Εμπορικό και Βιομηχανικό Τσιμισκή / Tsimiski 29, Protects and develops the trade, industry and skilled-craft sectors; Επιμελητήριο Θεσσαλονίκης GR-54624 Θεσσαλονίκη / Thessal­ formation of economic policy. Thessaloniki Chamber Of Com­ oniki According to Article 10, paragraphes 9 and 15 of the Greek Law merce And Industry Tel: ,0010730132)03( no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 011073 bring injunctive actions aiming to the protection of consumers’ col­ Fax: –4110730132)03( lective interests’. 661073 E-mail: [email protected] Website: www.ebeth.gr 9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 51/782C

ytitneehtfoemaN sliatedtcatnoC esopruP 17. Βιοτεχνικό Επιμελητήριο Αριστοτέλους / Aristotelous 27, Protects and develops the trade, industry and skilled-craft sectors; Θεσσαλονίκης GR-54624 Θεσσαλονίκη / Thessal­ formation of economic policy. Thessaloniki Chamber Of Handi­ oniki According to Article 10, paragraphes 9 and 15 of the Greek Law ,8661420132)03( crafts Tel: no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 986142 bring injunctive actions aiming to the protection of consumers’ col­ (30) 23 10 23 26 67 Fax: lective interests’. E-mail: [email protected] Website: www.veth.gr

18. Επαγγελματικό Επιμελητήριο Αριστοτέλους / Aristotelous 27, Protects and develops the trade, industry and skilled-craft sectors; Θεσσαλονίκης GR-54624 Θεσσαλονίκη / Thessal­ formation of economic policy. Thessaloniki Chamber Of Trades­ oniki According to Article 10, paragraphes 9 and 15 of the Greek Law ,5525720132)03( men Tel: no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,043172 bring injunctive actions aiming to the protection of consumers’ col­ ,)eciffos’tnediserP(884172 lective interests’ 050022 Fax: ,9461720132)03( 382752 E-mail: [email protected] [email protected] Website: www.uhcci.gr/epimelitiria/ EETH.html

19. Εμπορικό και Βιομηχανικό Λουδοβίκου / Loudovikou 1, Πλ. Protects and develops the trade, industry and skilled-craft sectors; Επιμελητήριο Πειραιά Οδησσού / Odissos Square, formation of economic policy GR-18531 Πειραιάς / Piraeus Piraeus Chamber Of Commerce According to Article 10, paragraphes 9 and 15 of the Greek Law And Industry Tel: (30) 21 04 17 72 41 - 5 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 21 04 17 86 80 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: lective interests’ [email protected] [email protected] Website: www.uhcci.gr/epimelitiria/ EBEP.html

20. Βιοτεχνικό Επιμελητήριο Πειραιά Καραΐσκου / Karaiskou 111, Protects and develops the trade, industry and skilled-craft sectors; GR-18532 Πειραιάς / Piraeus formation of economic policy Piraeus Chamber Of Handicrafts Tel: ,3440114012)03( According to Article 10, paragraphes 9 and 15 of the Greek Law ,8921214 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 5674714 bring injunctive actions aiming to the protection of consumers’ col­ Fax: ,5949714012)03( lective interests’ 2514714 E-mail: [email protected] Website: www.bep.gr

21. Επαγγελματικό Επιμελητήριο Πειραιά Αγίου Κωνσταντίνου / Agiou Kon­ Protects and develops the trade, industry and skilled-craft sectors; stantinou 3, formation of economic policy Piraeus Chamber Of Tradesmen GR-18531 Πειραιάς /Piraeus According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: ,3051214012)03( no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 7196214 bring injunctive actions aiming to the protection of consumers’ col­ (30) 21 04 12 27 90 Fax: lective interests’ E-mail: [email protected] Website: www.eep.gr

22. Εμπορικό και Βιομηχανικό Βασ. Γεωργίου / Vassileios Geor­ Protects and develops the trade, industry and skilled-craft sectors; Επιμελητήριο Ροδόπης giou 2β, formation of economic policy ηνή / Chamber Of Industry And Com­ GR-69100 Κομοτ According to Article 10, paragraphes 9 and 15 of the Greek Law ,1382201352)03( merce Of Rodopi Prefecture Tel: no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 13863 bring injunctive actions aiming to the protection of consumers’ col­ Fax: (30) 25 31 02 67 14 lective interests’ E-mail: [email protected]; [email protected] Website: www.rodoppicci.gr

23. Επαγγελματικό και Βιοτεχνικό Καβείρων / Kaveiron 12, Protects and develops the trade, industry and skilled-craft sectors; Επιμελητήριο Ροδόπης GR-69100 Κομοτηνή / Komotini formation of economic policy ,7452201352)03( Chamber Of Tradesmen And Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law ,60043 Handicrafts Of Rodopi Prefecture no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 9-07418 bring injunctive actions aiming to the protection of consumers’ col­ (30) 25 31 02 58 66 Fax: lective interests’ E-mail: [email protected] Website: www.everodopi.gr 61/782C NE noinUnaeporuEehtfolanruoJlaiciffO 9002.11.72

ytitneehtfoemaN sliatedtcatnoC esopruP 24. Επιμελητήριο Αιτωλοακαρνανίας Παπαστράτου / Papastratou 53 και Protects and develops the trade, industry and skilled-craft sectors; Σμύρνη Chamber Of Aitoloakarnania Pre­ ς / & Smirnis, formation of economic policy fecture GR-30100 Αγρίνιο / Agrinio Tel: ,5252201462)03( 26275 According to Article 10, paragraphes 9 and 15 of the Greek Law Fax: (30) 26 41 02 25 90 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can E-mail: [email protected] bring injunctive actions aiming to the protection of consumers’ col­ lective interests’

25. Επιμελητήριο Αργολίδας Κορίνθου / Korinthou 23, Protects and develops the trade, industry and skilled-craft sectors; Chamber Of Argolida Prefecture GR-21200 Άργος / Argos formation of economic policy. Tel: ,6127601572)03( ,32036 86966 According to Article 10, paragraphes 9 and 15 of the Greek Law Fax: (30) 275 10 24595 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can E-mail: [email protected] bring injunctive actions aiming to the protection of consumers’ col­ Website: www.arcci.gr lective interests’

26. Επιμελητήριο Αρκαδίας 25ης Μαρτίου και Πανός / Panos & Protects and develops the trade, industry and skilled-craft sectors; Martiou 21, formation of economic policy. Chamber Of Prefecture 22100 Τρίπολη / Tripoli Tel: ,1417220172)03( ,241722 According to Article 10, paragraphes 9 and 15 of the Greek Law 321732 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 27 10 23 37 38 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.arcadianet.gr www.ikenet.gr, www.eic.gr

27. Επιμελητήριο Άρτας Μ. Γραικού και Φλέμινγκ / Graikou Protects and develops the trade, industry and skilled-craft sectors; & Flemig, formation of economic policy. Chamber Of Prefecture GR-47100 Άρτα / Arta Tel: ,8278201862)03( 45687 According to Article 10, paragraphes 9 and 15 of the Greek Law Fax: (30) 26 81 07 86 54 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can E-mail: [email protected] bring injunctive actions aiming to the protection of consumers’ col­ Website: www.arta.chambernet.gr lective interests’

28. Επιμελητήριο Αχαΐας Μιχαλακοπούλου / Mihalakopoulou Protects and develops the trade, industry and skilled-craft sectors; 58, formation of economic policy. Chamber Of Ahaia Prefecture GR-26221 Πάτρα / Patra Tel: ,9777720162)03( ,976772 According to Article 10, paragraphes 9 and 15 of the Greek Law 650872 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 26 10 27 65 19 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.e-a.gr

29. Επιμελητήριο Βοιωτίας Λ. Κουτσοπετάλου / L. Koutsopeta­ Protects and develops the trade, industry and skilled-craft sectors; 1, formation of econ policy. Chamber Of Viotia Prefecture lou omic GR-32100 Λειβαδιά / Livadia Tel: ,1828201622)03( 46672 According to Article 10, paragraphes 9 and 15 of the Greek Law Fax: (30) 22 61 02 13 47 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can E-mail: [email protected] bring injunctive actions aiming to the protection of consumers’ col­ Website: www.viotiachamber.gr lective interests’

30. Επιμελητήριο Γρεβενών Εμμανουήλ Παππά / Emmanouil Protects and develops the trade, industry and skilled-craft sectors; 7, formation of econ policy. Chamber Of Prefecture Papa omic GR- 51100 Γρεβενά / Grevena Tel: ,)3-(1055802642)03( ,40558 According to Article 10, pargraphes 9 and 15 of the Greek Law 50558 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: 0130802642)03( bring injunctive actions aiming to the protection of consumers’ col­ 33308 lective interests’ E-mail: [email protected] Website: www.grevena.chamber­ net.gr 9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 71/782C

ytitneehtfoemaN sliatedtcatnoC esopruP 31. Επιμελητήριο Δράμας Λαμπριανίδου / Labrianidiou 40, Protects and develops the trade, industry and skilled-craft sectors; GR-66100 Δράμα / formation of econ policy Chamber Of Drama Prefecture omic ,0572201252)03( Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law 59942 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 25 10 25835 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.ccidrama.gr

32. Επιμελητήριο Δωδεκανήσων Γρηγορίου Λαμπράκη / Grigoriou Protects and develops the trade, industry and skilled-craft sectors; 8, formation of econ policy Chamber Of Dodekanissa Prefec­ Labraki omic ture GR-85100 Ρόδος / Rodos Island According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: (30) 22 41 04 42 00, no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Κάλυμνος: 22 43 05 15 17, bring injunctive actions aiming to the protection of consumers’ col­ Κως: 22 42 02 61 79, lective interests’ Κάρπαθος: 22 45 02 24 83 Fax: (30) 22 41 04 42 40 E-mail: [email protected] Website: www.ebed.gr

33. Επιμελητήριο Έβρου Οδός Εμπορίου / Eboriou, 1ος Protects and develops the trade, industry and skilled-craft sectors; st Chamber Of Prefecture όροφος / 1 floor, formation of economic policy GR-68100 Αλε / Alex­ ξανδρούπολη According to Article 10, pargraphes 9 and 15 of the Greek Law an droupoli no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Tel: ,3226201552)03( bring injunctive actions aiming to the protection of consumers’ col­ 73562 lective interests’ Fax: (30) 25 51 02 32 53 E-mail: [email protected] Website: www.chamberofevros.gr

34. Επιμελητήριο Εύβοιας Ελ. Βενιζέλου / El. Venizelou 12, Protects and develops the trade, industry and skilled-craft sectors; δα ida omic Chamber Of Evia Prefecture GR-34100 Χαλκί / Chalk formation of econ policy (30) 22 21 08 64 52 Tel: According to Article 10, pargraphes 9 and 15 of the Greek Law Fax: (30) 22 21 08 09 18 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can E-mail: [email protected] bring injunctive actions aiming to the protection of consumers’ col­ Website: www.eviachamber.gr lective interests’

35. Επιμελητήριο Ευρυτανίας Νικολάου Τσιαμπούλα / Nikolaou Protects and develops the trade, industry and skilled-craft sectors; 5, formation of econ policy Chamber Of Evritania Prefecture Tsiaboula omic GR-36100 Καρπενήσι / Karpenissi According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: ,6300807322)03( no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 82632 bring injunctive actions aiming to the protection of consumers’ col­ Fax: (30) 22 37 08 04 40 lective interests’

36. Επιμελητήριο Ζακύνθου Λομβάρδου / Lombardou 20, Protects and develops the trade, industry and skilled-craft sectors; GR-29100 Ζάκυνθος / formation of economic policy Chamber Of Zakynthos Prefecture Tel: ,)1-(0491405962)03( According to Article 10, paragraphes 9 and 15 of the Greek Law 2-1-09002 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 26 95 02 31 35 bring injunctive actions aiming to the protection of consumers’ col­ E zan -mail: [email protected] lective interests’ Website: www.zantecci.gr

37. Επιμελητήριο Ηλείας 28ης Οκτωβρίου και Πλ. Ηρώων / Protects and develops the trade, industry and skilled-craft sectors; 28th Chamber Of Ilia Prefecture of October str & Iroon formation of economic policy Square, According to Article 10, paragraphes 9 and 15 of the Greek Law ύργος os GR-27100 Π / Pyrg no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,4514301262)03( Tel: bring injunctive actions aiming to the protection of consumers’ col­ ,52223 lective interests’ 59863 Fax: (30) 26 21 03 17 91 E-mail: [email protected] Website: www.helia.chambernet.gr

38. Επιμελητήριο Ημαθίας Κεντρικής / Kentrikis 3, Protects and develops the trade, industry and skilled-craft sectors; GR-59100 Βέ / Veria formation of econ policy Chamber Of Prefecture ροια omic Tel: ,0745201332)03( According to Article 10, paragraphes 9 and 15 of the Greek Law ,47792 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 43742 bring injunctive actions aiming to the protection of consumers’ col­ Fax: (30) 23 31 02 53 30 lective interests’ E-mail: [email protected] Website: www.imathiachamber.gr 81/782C NE noinUnaeporuEehtfolanruoJlaiciffO 9002.11.72

ytitneehtfoemaN sliatedtcatnoC esopruP 39. Επιμελητήριο Ηρακλείου Κορωναίου / Koroneou 9, Protects and develops the trade, industry and skilled-craft sectors; GR-71202 Η / I formation of econ policy Chamber Of Irakleion Prefecture ράκλειο rakleio omic Tel: (30) 28 10 24 70 00 According to Article 10, paragraphes 9 and 15 of the Greek Law Fax: (30) 28 10 22 29 14 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can -mail: rg.hebe@toor E bring injunctive actions aiming to the protection of consumers’ col­ ,rg.hebe@ikanatepak lective interests’ Website: www.ebeh.gr

40. Επιμελητήριο Θεσπρωτίας Κυρα-Βασιλικής / Kyra Vassilikis Protects and develops the trade, industry and skilled-craft sectors; 13, st Chamber Of Prefecture (1ος όροφος / 1 floor), formation of economic policy GR-46100 Ηγουμενίτσα / Igou­ According to Article 10, paragraphes 9 and 15 of the Greek Law men itsa no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can (30) 26 65 02 94 80 (-88) Tel: bring injunctive actions aiming to the protection of consumers’ col­ Fax: (30) 26 65 02 94 89 lective interests’ E-mail: [email protected] Website: www.uhcci.gr/epimelitiria/ THESPROTIA.html

41. Επιμελητήριο Ιωαννίνων Τρικούπη και Οπλαρχηγού Πουτέτση Protects and develops the trade, industry and skilled-craft sectors; Trikoupi & Oplarhigou formation of economic policy Chamber Of Ioannina Prefecture / Poutesi 14, According to Article 10, paragraphes 9 and 15 of the Greek Law GR-45332 Ιωάννι / I να oannina no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Tel: 562)03( 3726201 bring injunctive actions aiming to the protection of consumers’ col­ (President’s office), lective interests’ 98322 ,90742 )retneCofnIUE(98567 Fax: (30) 26 51 0251 79

42. Επιμελητήριο Καβάλας Ομονοίας / Omonias 50Α, Protects and develops the trade, industry and skilled-craft sectors; Chamber Of Prefecture GR-65302 Καβάλα / Kavala formation of economic policy ,5233220152)03( Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law ,823322 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,752222 bring injunctive actions aiming to the protection of consumers’ col­ 212222 lective interests’ Fax: (30) 25 10 83 59 46 E-mail: [email protected] Website: www.chamberofkavala.gr

43. Επιμελητήριο Καρδίτσας Ηρώων Πολυτεχνείου / Iroon Poly­ Protects and develops the trade, industry and skilled-craft sectors; tehneiou 3, formation of economic policy Chamber Of Prefecture GR-43100 Καρδίτσα / Karditsa According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: ,4332201442)03( no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 10322 bring injunctive actions aiming to the protection of consumers’ col­ Fax: (30) 24 41 02 22 38 lective interests’ E-mail: [email protected] Website: [email protected]

44. Επιμελητήριο Καστοριάς Μητροπόλεως / Mitropoleos 60, Protects and develops the trade, industry and skilled-craft sectors; GR-52100 Καστ / K formation of econ policy Chamber Of Prefecture οριά astoria omic Tel: ,6296207642)03( According to Article 10, paragraphes 9 and 15 of the Greek Law ,)eciffos’tnediserP(18982 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 82592 bring injunctive actions aiming to the protection of consumers’ col­ Fax: (30) 24 67 02 24 42 lective interests’ E-mail: [email protected]

45. Επιμελητήριο Κέρκυρας Αριστοτέλους / Aristotelous 2 Protects and develops the trade, industry and skilled-craft sectors; Chamber Of Corfu Prefecture Τ.Θ. / PO Box 426, formation of economic policy GR-49100 Κέ / Corfu ρκυρα According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: ,3189301662)03( no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,41893 bring injunctive actions aiming to the protection of consumers’ col­ 89913 lective interests’ Fax: (30) 26 61 04 00 88 E-mail: [email protected] Website: www.cci-kerkyra.gr

46. Επιμελητήριο Κεφαλονιάς και Ιθάκης Λ. Βεργωτή / L. Vergoti 131, Protects and develops the trade, industry and skilled-craft sectors; Chamber Of Kefalinia & Ithaki GR-28100 Αργοστόλι / Argostoli formation of economic policy Tel: ,3522201762)03( Islands According to Article 10, paragraphes 9 and 15 of the Greek Law 95942 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 26 71 02 61 90 bring injunctive actions aiming to the protection of consumers’ col­ E chamb -mail: [email protected] lective interests’ 9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 91/782C

ytitneehtfoemaN sliatedtcatnoC esopruP 47. Επιμελητήριο Κιλκίς Γ. Καπετά / G. Kapeta 11, Protects and develops the trade, industry and skilled-craft sectors; Τ.Θ. / PO Box 40, formation of econ policy Chamber Of Prefecture omic GR-61100 Κιλκίς / Kilkis According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: ,0854201432)03( no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,18542 bring injunctive actions aiming to the protection of consumers’ col­ 32902 lective interests’ Fax: ,4290201432)03( 62902 E-mail: [email protected] Website: www.gbi.gr

48. Επιμελητήριο Κοζάνης Ι. Φαρμάκη / I. Farmaki 2, Protects and develops the trade, industry and skilled-craft sectors; ozani omic Chamber Of Prefecture GR-50100 Κοζάνη / K formation of econ policy ,9664301642)03( Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law 39614 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can (30) 26 83 92 45 68 Fax: bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.kozani.chambernet.gr

49. Επιμελητήριο Κορίνθου Ερμού / Ermou 2, Protects and develops the trade, industry and skilled-craft sectors; Chamber Of Korinth Prefecture GR-20100 Κόρινθος / Korinth formation of economic policy ,4644201472)03( Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law ,68958 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,40462 bring injunctive actions aiming to the protection of consumers’ col­ 30462 lective interests’ Fax: (30) 27 41 0 2 11 73 E-mail: [email protected] Website: www.korinthcc.gr

50. Επιμελητήριο Κυκλάδων Αγ. Νικολάου 6 / Ag. Nikolaou, Protects and develops the trade, industry and skilled-craft sectors; Ερμούπ - Σύρος / formation of econ policy Chamber Of Islands GR-84100 ολη omic rmoupolis- E According to Article 10, paragraphes 9 and 15 of the Greek Law ,6432801822)03( Tel: no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,64208 bring injunctive actions aiming to the protection of consumers’ col­ 30478 lective interests’ Fax: (30) 22 81 08 65 55 E-mail: [email protected] Website: www.cycladescc.gr

51. Επιμελητήριο Λακωνίας Ξανθάκη / Xanthaki 3, Protects and develops the trade, industry and skilled-craft sectors; GR-23200 Γύθειο / Gythio formation of economic policy Chamber Of Lakonia Prefecture Tel: ,9722203372)03( According to Article 10, paragraphes 9 and 15 of the Greek Law 40832 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can (30) 27 33 02 20 08 Fax: bring injunctive actions aiming to the protection of consumers’ col­ E g -mail: [email protected] lective interests’ Website: www.lcci.gr

52. Επιμελητήριο Λάρισας Παπακυριαζή / Papakyriazi 44, Protects and develops the trade, industry and skilled-craft sectors; GR-41222 Λάρι / formation of econ policy Chamber Of Larissa Prefecture σσα omic Tel: ,3546350142)03( According to Article 10, paragraphes 9 and 15 of the Greek Law ,)eciffos’tnediserP(883552 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 25 47 38, bring injunctive actions aiming to the protection of consumers’ col­ ,254635 lective interests’ ,744235 009635 Fax: (30) 24 10 25 75 22 E-mail: [email protected] Website: www. Larissa-chamber.gr

53. Επιμελητήριο Λασηθίου Ι. Κουμουνδούρου / I. Koumoun­ Protects and develops the trade, industry and skilled-craft sectors; dourou formation of economic policy Chamber Of Lassithi Prefecture 17, GR-72100 Άγιος Νικόλαος - Κρήτη / According to Article 10, paragraphes 9 and 15 of the Greek Law Agios Nikolaos - Creta no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Tel: ,1322201482)03( bring injunctive actions aiming to the protection of consumers’ col­ ,04172 lective interests’ ,05172 10382 Fax: (30) 28 41 02 38 31 E-mail: [email protected] Website: www.epimlas.gr 02/782C NE noinUnaeporuEehtfolanruoJlaiciffO 9002.11.72

ytitneehtfoemaN sliatedtcatnoC esopruP 54. Επιμελητήριο Λέσβου Πλ. Κουντουριώτη / Kountouri­ Protects and develops the trade, industry and skilled-craft sectors; oti Chamber Of Lesvos Island Prefec­ 71, formation of economic policy ture GR-81100 Μυτιλήνη / Mytilini According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: ,1348201522)03( no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,46582 bring injunctive actions aiming to the protection of consumers’ col­ ,71292 lective interests’ )eciffos’tnediserP(23992 Fax: (30) 2 32 75 55. Επιμελητήριο Λευκάδας Δ. Μακρή / D. Makri 5, Protects and develops the trade, industry and skilled-craft sectors; GR-31100 Λευκάδα / formation of economic policy Chamber Of Lefkada Island Prefec­ Tel: (30) 26 45 02 23 81 ture According to Article 10, paragraphes 9 and 15 of the Greek Law Fax: (30) 26 45 02 23 81 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can -mail: [email protected] E eb bring injunctive actions aiming to the protection of consumers’ col­ lective interests’ 56. Επιμελητήριο Μαγνησίας Δημητριάδος / Dimitriados 176, Protects and develops the trade, industry and skilled-craft sectors; omic Chamber Of Prefecture GR-38221 Βόλος / Volos formation of econ policy Tel: ,6673201242)03( According to Article 10, paragraphes 9 and 15 of the Greek Law 17232 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can (30) 24 21 03 12 11 Fax: bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.c-magnesia.gr 57. Επιμελητήριο Μεσσηνίας Πλ. 23ης Μαρτίου / 23rd Martiou Protects and develops the trade, industry and skilled-craft sectors; Square, formation of economic policy Chamber Of Messinia Prefecture GR-24100 Καλαμάτα / According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: (30) 27 21 06 22 00 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can ,9222601272)03( Fax: bring injunctive actions aiming to the protection of consumers’ col­ 14728 lective interests’ E-mail: [email protected] Website: www.kalamata.chambernet.gr 58. Επιμελητήριο Ξάνθης Βασ. Κωνσταντίνου / Vass. Konstan­ Protects and develops the trade, industry and skilled-craft sectors; ou 1, formation of economic policy Chamber Of Prefecture tin GR-67100 Ξάνθη / Xanthi According to Article 10, paragraphes 9 and 15 of the Greek Law ,5015201452)03( Tel: no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 33522 bring injunctive actions aiming to the protection of consumers’ col­ Fax: (30) 25 41 02 59 87 lective interests’ E-mail: [email protected] Website: www.ebex.gr 59. Επιμελητήριο Πέλλας 25ης Μαρτίου / 25th Martiou 13, Protects and develops the trade, industry and skilled-craft sectors; GR-58200 Έδεσσα / Edessa formation of economic policy Chamber Of Prefecture Tel: ,6-5556201832)03( According to Article 10, paragraphes 9 and 15 of the Greek Law 53762 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 23 81 02 90 29 bring injunctive actions aiming to the protection of consumers’ col­ -mail: r E [email protected] lective interests’ 60. Επιμελητήριο Πιερίας 28ης Οκτωβρίου / 28th of October Protects and develops the trade, industry and skilled-craft sectors; 9, formation of economic policy Chamber Of Prefecture GR-60100 Κατερίνη / Katerini According to Article 10, paragraphes 9 and 15 of the Greek Law ,1123201532)03( Tel: no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 11342 bring injunctive actions aiming to the protection of consumers’ col­ (30) 23 51 02 51 24 Fax: lective interests’ E-mail: [email protected] 61. Επιμελητήριο Πρέβεζας Δοδώνης / Dodonis 47, Protects and develops the trade, industry and skilled-craft sectors; ρέβεζα omic Chamber Of Prefecture GR- 48100 Π / Preveza formation of econ policy Tel: (30) 26 82 02 94 14 According to Article 10, paragraphes 9 and 15 of the Greek Law Fax: (30) 26 82 02 92 83 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can E -mail: bring injunctive actions aiming to the protection of consumers’ col­ [email protected] lective interests’ Website: www.preveza.chambernet.gr 62. Επιμελητήριο Ρεθύμνου Εμ. Πορτάλιου / Em. Portaliou 23, Protects and develops the trade, industry and skilled-craft sectors; GR-74100 Ρέθυμνο / Rethymnon formation of economic policy Chamber Of Rethymnon Prefecture (30) 28 31 02 22 14 Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law Fax: (30) 28 31 05 50 86 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can E-mail: [email protected] bring injunctive actions aiming to the protection of consumers’ col­ Website: www.eber.gr lective interests’ 9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 12/782C

ytitneehtfoemaN sliatedtcatnoC esopruP 63. Επιμελητήριο Σάμου Κουντουριώτη / Kountourioti 19, Protects and develops the trade, industry and skilled-craft sectors; GR-83100 Σάμος / formation of econ policy Chamber Of Samos Island Prefec­ omic ,0797803722)03( ture Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law 08978 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 22 73 02 27 84 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.samoscci.gr 64. Επιμελητήριο Σερρών Π. Κωστοπούλου / Kostopoulou 2, Protects and develops the trade, industry and skilled-craft sectors; GR-62122 Σέρρες / formation of economic policy Chamber Of Serres Prefecture ,0279901232)03( Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law )υορδέορποίεφαργ(91799 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can (30) 23 21 09 9740 Fax: bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.eves.gr 65. Επιμελητήριο Τρικάλων Βενιζέλου / Venizelou 1, Protects and develops the trade, industry and skilled-craft sectors; καλα ala omic Chamber Of Prefecture GR-42100 Τρί / Trik formation of econ policy ,3947201342)03( Tel: According to Article 10, paragraphes 9 and 15 of the Greek Law ,98942 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 02747 bring injunctive actions aiming to the protection of consumers’ col­ Fax: (30) 24 31 03 89 45 lective interests’ E-mail: [email protected] Website: www.trikala.chamber­ net.gr 66. Επιμελητήριο Φθιώτιδας Όθωνος / Othonos 3, Protects and develops the trade, industry and skilled-craft sectors; GR-35100 Λαμία / Lamia formation of economic policy Chamber Of Fthiotida Prefecture Tel: ,2112201322)03( According to Aarticle 10, paragraphes 9 and 15 of the Greek Law 59312 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 22 31 03 09 85 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.fthiotidoscc.gr 67. Επιμελητήριο Φλώρινας Μεγαρόβου / Megarovou 15, Protects and develops the trade, industry and skilled-craft sectors; GR-53100 Φλώρινα a formation omic Chamber Of Prefecture / Florin of econ policy Tel: ,4332205832)03( According to Aarticle 10, paragraphes 9 and 15 of the Greek Law 66422 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 23 85 02 80 20 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ http: Δικτυακός τόπος: www.ebef.gr 68. Επιμελητήριο Φωκίδας Γιδογιάννου / Gidogiannou 7, Protects and develops the trade, industry and skilled-craft sectors; Chamber Of Fokida Prefecture GR-33100 Άμφισσα / Amfissa formation of economic policy Tel: ,7968205622)03( According to Aarticle 10, paragraphes 9 and 15 of the Greek Law 15632 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can (30) 22 65 02 21 85 Fax: bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ 69. Επιμελητήριο Χαλκιδικής Πολυτεχνείου /Polytehniou 58, Protects and develops the trade, industry and skilled-craft sectors; GR-63100 Π / Polyg formation of econ policy Chamber Of Prefecture ολύγυρος yros omic Tel: ,0024201732)03( According to Aarticle 10, paragraphes 9 and 15 of the Greek Law 00342 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 23 71 02 13 55 bring injunctive actions aiming to the protection of consumers’ col­ E-mail: [email protected] lective interests’ Website: www.epichal.gr 70. Επιμελητήριο Χανίων Ελ. Βενιζέλου / Elef. Venizelou 4, Protects and develops the trade, industry and skilled-craft sectors; GR-73110 Χανι / Chan formation of econ policy Chamber Of Prefecture ά-Κρήτη ia- omic Creta According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: (30) 28 21 05 23 29, no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can 45 34 9, 40 62 4 (President’s bring injunctive actions aiming to the protection of consumers’ col­ office) lective interests’ Fax: (30) 28 21 02 83 07 E-mail: [email protected] Website: www.chania-cci.gr 71. Επιμελητήριο Χίου Φιλίππου Αργέντη / Filipou Protects and develops the trade, industry and skilled-craft sectors; Argenti 8, formation of economic policy Chamber Of Island Prefec­ GR-82100 Χίος / Chios ture According to Article 10, paragraphes 9 and 15 of the Greek Law Tel: (30) 22 71 04 43 30 - 1 no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can Fax: (30) 22 71 04 43 32 bring injunctive actions aiming to the protection of consumers’ col­ epimeliti@oten E-mail: et.gr lective interests’ Website: chios.proodos.gr/chamber 22/782C NE noinUnaeporuEehtfolanruoJlaiciffO 9002.11.72

SPAIN

Name of the entity Contact details Purpose 1. Instituto Nacional del Consumo C/Príncipe de Vergara, 54 Central government body which, pursuant to Article 51 of the Con­ E-28006 Madrid stitution and the consolidated text of the General Law for the Pro­ Tel. (34) 91 822 44 00 tection of Consumers and Users, promotes and fosters consumers’ Fax (34) 91 435 94 12 and users’ rights [email protected]

2. Dirección General de Consumo de la Plaza Nueva, 4 Government agency responsible for market surveillance and protec­ Junta de Andalucía E-41071 Sevilla tion of consumers’ and users’ rights Tel. (34) 95 504 14 78 Fax: (34) 95 504 14 49 Dg.consumo.cgob@ juntadeandalucia.es

3. Dirección General de Consumo del Via Universitas, 36, 6e Planta Government agency responsible for market surveillance and protec­ Gobierno de Aragón E-50071 Zaragoza tion of consumers’ and users’ rights Tel. (34) 976 71 56 12 Fax (34) 976 71 56 09 [email protected]

4. Agencia de Sanidad Ambiental y Ciriaco Miguel Vigil, 9 Government agency responsible for market surveillance and protec­ Consumo del Principado de Asturias Edificio Buenavista tion of consumers’ and users’ rights E-33006 Oviedo Tel. (34) 98 510 83 02 Fax (34) 98 510 83 10

5. Dirección General de Consumo / Paseo del Borne, 17-1o Government agency responsible for market surveillance and protec­ Direcció General de Consum — Gov­ E-07012 Palma de Mallorca tion of consumers’ and users’ rights ern de les Illes Balears Tel. (34) 971 17 95 22 Fax (34) 971 17 62 52

6. Dirección General de Consumo del León y Castillo, 200 Government agency responsible for market surveillance and protec­ Gobierno de Canarias Ed. Servicios Múltiples III, planta 1 tion of consumers’ and users’ rights E-35071 Las Palmas de Gran Canaria Tel. (34) 928 89 93 21 Fax (34) 928 89 98 68 [email protected]

7. Dirección General de Comercio y Hernán Cortes, 9 Government agency responsible for market surveillance and protec­ Consumo del Gobierno de Cantabria E-39003 Santander tion of consumers’ and users’ rights Tel. (34) 942 20 79 36 Fax: (34) 942 20 75 28

8. Instituto de Consumo de la Junta de Berna, 1-1o planta Government agency responsible for market surveillance and protec­ Comunidades de Castilla-La Mancha Edificio Iberdrola tion of consumers’ and users’ rights E-45071 Toledo Tel. (34) 925 28 45 29 Fax (34) 925 22 62 06

9. Agencia de Protección Civil y Con­ Garcia Morato, 24 Government agency responsible for market surveillance and protec­ sumo de la Junta de Castilla y León E-47007 Valladolid tion of consumers’ and users’ rights Tel (34) 983 41 88 15 Fax (34) 983 41 00 78

10. Agencia Catalana del Consumo / Carrer Pamplona 113 Government agency responsible for market surveillance and protec­ Agència Catalana del Consum — 08018 Barcelona tion of consumers’ and users’ rights Generalitat de Catalunya Tel. +34 93 551 66 66 Fax +34 93 551 65 99 www.consum.cat/ [email protected]

11. Dirección General de Consumo de C/Atarazanas, 8 Government agency responsible for market surveillance and protec­ la Junta de Extremadura E-06800 Merida (Badajoz) tion of consumers’ and users’ rights Tel 107400429)43( 007400429 Fax (34) 924 00 47 02 [email protected] 9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 32/782C

ytitneehtfoemaN sliatedtcatnoC esopruP 12. Instituto Gallego de Consumo / Gonzalo Torrente Balllester Government agency responsible for market surveillance and protec­ Instituto Galego de Consumo — 1-3-5-bajo tion of consumers’ and users’ rights Xunta de Galicia E-15707 Santiago de Compostela (A Coruña) Tel 683545189)43( 793545189 215445189 Fax (34) 981 54 45 98-99 [email protected]

13. Dirección General de Consumo de C/ Ventura Rodríguez, 7-4o planta Government agency responsible for market surveillance and protec­ la Comunidad de Madrid) E-28008 Madrid tion of consumers’ and users’ rights Tel. (34) 91 580 32 13 Fax (34) 91 580 33 39 [email protected].

14. Dirección General de Atención al Ronda de Levante, 11- 4o Planta Government agency responsible for market surveillance and protec­ Ciudadano, Drogodepencias y Con­ E-30071 Murcia tion of consumers’ and users’ rights sumo de la Región de Murcia Tel (34) 968 39 58 31 Fax (34) 968 22 12 17

15. Dirección General de Familia, Infan­ C/González Tablas s/n Government agency responsible for market surveillance and protec­ cia y Consumo del Gobierno de E-31002 Pamplona tion of consumers’ and users’ rights Navarra Tel (34) 848 42 62 21

16. Dirección General de Salud Pública C/Gran Via, 18 Government agency responsible for market surveillance and protec­ y Consumo del Gobierno de la E-26071 Logroño tion of consumers’ and users’ rights Rioja Tel (34) 941 27 24 20 Fax (34) 941 27 24 18 [email protected]

17. Dirección General de Comercio y C/Colón, 32 Government agency responsible for market surveillance and protec­ Consumo / Direcció General de E-46004 Valencia tion of consumers’ and users’ rights Comerç i Consum de la Generalitat Tel (34) 96 386 96 04 Valenciana Fax (34) 96 386 96 00

18. Dirección de Consumo y Seguridad C/Donostia San Sebastián, 1 Government agency responsible for market surveillance and protec­ Industrial — Gobierno Vasco / E-01010 Vitoria (Gasteiz) tion of consumers’ and users’ rights Kontsumo eta Industria Segurta­ Tel (34) 945 01 99 23 suneko Zuzendaritza — Eusko Jau­ Fax 139910549)43( rlaritza 749910549 [email protected]

19. AUC Cavanilles, 29, 2o D Consumers’ and users’ organisation specialising in commercial com­ Asociacíon de Usuarios de la Comu­ E-28007 Madrid munications. Also provides information and training for consumers nicación Tel. (34) 91 501 67 73 and users and represents them in the various consumer participa­ Fax (34) 91 501 87 66 tion bodies [email protected]

20. ASGECO Plaza Navafría, 3-Bajos Consumers’ and users’ organisation of a general nature. Provides Asociación General de Consumi­ E-28027 Madrid information and training for consumers and users and represents dores Tel. 896350419)43( them in the various consumer participation bodies 116350419 Fax (34) 91 405 39 97 [email protected]

21. CEACCU C/San Bernardo, 97-99 Consumers’ and users’ organisation of a general nature. Provides Confederación Española de Orga­ Edif. Colomina, Oficina F information and training for consumers and users and represents nizaciones de Amas de Casa, Con­ E-28015 Madrid them in the various consumer participation bodies sumidores y Usuarios Tel. (34) 91 447 04 81 Fax (34) 91 594 51 24 [email protected]

22. CECU /Mayor, 45 2o Planta Consumers’ and users’ organisation of a general nature. Provides Confederación de Consumidores y E-2813 Madrid information and training for consumers and users and represents Usuarios Tel (34) 91 364 13 84 them in the various consumer participation bodies Fax (34) 91 366 90 00 [email protected]

23. FUCI C/Joaquín Costa, 61 Bajo Drcha. Consumers’ and users’ organisation of a general nature. Provides Federación de Usuarios- E-28002 Madrid information and training for consumers and users and represents Consumidores Independientes Tel. (34) 91 564 01 18. them in the various consumer participation bodies Fax (34) 91 562 83 55 [email protected] 42/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 24. HISPACOOP C/Vallehermosa, 15, 1o Consumers’ and users’ organisation of a general nature. Provides Confederación Española de Coop­ E-28015 Madrid information and training for consumers and users and represents erativas de Consumidores y Tel (34) 91 593 09 35 them in the various consumer participation bodies Usuarios Fax (34) 91 593 18 14 [email protected] 25. OCU C/Albarracín, 21 Consumers’ and users’ organisation of a general nature. Provides Organización de Consumidores y E-28037 Madrid information and training for consumers and users and represents Usuarios Tel. (34) 913 000 045 them in the various consumer participation bodies Fax (34) 917 543 870 [email protected] 26. UNAE C/Villanueva, 8 - 3o Consumers’ and users’ organisation of a general nature. Provides Federación Unión Nacional de Con­ E-28001 Madrid information and training for consumers and users and represents sumidores y Amas de Hogar de Tel. (34) 91 575 72 19 them in the various consumer participation bodies España Fax (34) 91 575 13 09 [email protected] 27. ADICAE C/Gavín, 12 local Consumers’ and users’ organisation specialising in financial services. Asociación de Usuarios de Bancos, E-50001 Zaragoza Provides information and training for consumers and users and rep­ Cajas y Seguros Tel. (34) 976 39 00 60 resents them in the various consumer participation bodies Fax (34) 976 39 01 99 [email protected] 28. U.C.E. /O’donnel 32, 5od Consumers’ and users’ organisation of a general nature. Provides Unión de Consumidores de España E-28009 Madrid information and training for consumers and users and represents Tel (34) 91 434 20 85 them in the various consumer participation bodies Fax (34) 91 557 09 96 [email protected]

FRANCE

Name of the entity Contact details Purpose 1. Association de défense, d’éducation 3, rue de la Rochefoucauld Protection of consumers’ economic interests et d’information du consommateur F-75009 Paris (ADEIC) Tel. (33) 144 53 73 93 Fax (33) 144 53 73 94 E-mail: [email protected] Website: http://www.adeic.asso.fr President: Patrick Mercier General Secretary: Christian Huard 2. Association Force - Ouvrière Con­ 141, avenue du Maine Protection of consumers’ economic interests sommateur (AFOC) F-75014 Paris Tel. (33) 140 52 85 85 Fax (33) 140 52 85 86 E-mail: [email protected] Website: perso.wanadoo.fr/afoc President: Jean-Claude Mailly General Secretary: Raphaël Man­ zano 3. Association Léo Lagrange pour la 153, avenue Jean-Lolive Protection of consumers’ economic interests défense des consommateurs F-93315 Pantin-Le-Pré-Saint- (ALLDC) Gervais Cedex Tel. (33) 148 10 65 65 Fax (33) 148 10 65 71 E-mail: [email protected] Website: www.leolagrange- conso.org President: Marc Lagae General Secretary: Yves Blein 4. Association Etudes et Consomma­ 4, boulevard de la Villette Protection of consumers’ economic interests tion (ASSECO-CFDT) F-75955 Paris Cedex 19 Tel. (33) 142 03 81 14 Fax (33) 153 72 85 56 E-mail: [email protected] Website: www.cfdt.fr/asseco President: Yvonne Delemotte General Secretary: René Machabert 9002.11.72 NE Official Journal of the European Union C 287/25

ytitneehtfoemaN sliatedtcatnoC esopruP 5. Confédération Générale du Loge­ 6/8, Villa Gagliardini Protection of consumers’ economic interests ment (CGL) F-75020 Paris Tel. (33) 140 31 90 22 Fax (33) 140 31 92 74 E-mail: CGL. [email protected] President: Henry de Gaulle General Secretary: Pierre Perio 6. Confédération de la Consommation 17 rue Monsieur Protection of consumers’ economic interests du Logement et du cadre de vie F-75007 Paris (CLCV) Tel. (33) 156 54 32 10 Fax (33) 143 20 72 02 E-mail: [email protected] Website: www.clcv.org President: Reine-Claude Mader General Secretary: M. Alain Chosson 7. Conseil national des Associations 108, avenue Ledru-Rollin Protection of consumers’ economic interests Familiales Laïques (CNAFAL) F-75011 Paris Tel. (33) 147 00 02 40 Fax (33) 147 00 01 86 E-mail: [email protected] Website: www.cnafal.com President: Michèle Fournier- Bernard General Secretary: Eric Comparat 8. Confédération Nationale des Asso­ 28, place Saint-Georges Protection of consumers’ economic interests ciations Familiales Catholiques F-75009 Paris (CNAFC) Tel. (33) 148 78 81 61 Fax (33) 148 78 07 35 E-mail: cnafc-conso@afc. France.org Website: www.afcfrance.org President: Paul de Viguerie Directeur: Olivier Braillon 9. Confédération Nationale du Loge­ 8, rue Mériel Protection of consumers’ economic interests ment (CNL) F-93104 Montreuil Cedex Tel. (33) 148 57 04 64 Fax (33) 148 57 28 16 E-mail: [email protected] President: Jean-Pierre Giacomo Administrateur: Philippe Denizot 10. Confédération Syndicale des 53, rue Riquet Protection of consumers’ economic interests Familles (CSF) F-75019 Paris Tel. (33) 144 89 86 80 Fax (33) 140 35 29 52 E-mail: [email protected] Website: www.csfriquet.org President: M. Christian Zytynski General Secretary: François Édouard 11. Familles de France (FF) 28, place Saint-Georges Protection of consumers’ economic interests F-75009 Paris Tel. (33) 144 53 45 90 Fax (33) 145 96 07 88 E-mail: conso@familles-de- france.org Website:, www.familles-de- france.org President: Henri Joyeux General Secretary: Olivier Degauquier 12. Familles Rurales (FR) 7, cité d’Antin Protection of consumers’ economic interests F-75009 Paris Tel. (33) 144 91 88 88 Fax (33) 144 91 88 89 E-mail: [email protected] Website: www.famillesrurales.org President: Thierry Damient Directeur: Jean-Yves Martin 62/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 13. Fédération nationale des Associa­ 32, rue Raymond-Losserand Protection of consumers’ economic interests tions d’Usagers des transports F-75014 Paris (FNAUT) Tel. (33) 143 35 02 83 Fax (33) 143 35 14 06 E-mail: [email protected] Website: perso.wanadoo.fr/fnaut President: Jean Sivardière General Secretary: Simone Bigorgne

14. Association pour l’Information et la 263, rue de Paris Protection of consumers’ economic interests Défense des Consommateurs Sala­ F-93516 Montreuil Cedex riés de la CGT (INDECOSA-CGT) Tel. (33) 148 18 84 26 Fax (33) 148 18 84 82 E-mail: [email protected] Website: www.cgt.fr/indecosa President: Daniel Collet General Secretary: Daniel Tournez

15. Organisation Générale des Consom­ 16, avenue du Château Protection of consumers’ economic interests mateurs (ORGECO) F-94300 Vincennes Tel. (33) 101 49 57 93 00 Fax (33) 143 65 33 76 E-mail: [email protected] Website: perso.wanadoo.fr/orgeco/ President: Yves Sirot Sécrétaire Général: Sylvie Martin-Pernot

16. Union fédérale des 11, rue Guénot Protection of consumers’ economic interests Consommateurs- Que Choisir F-75011 Paris (UFC-QUE CHOISIR) Tel. (33) 143 48 55 48 Fax (33) 143 48 44 35 E-mail: [email protected] Website: www.quechoisir.org President: Alain Bazot Directeur: Jean-Louis Redon

17. Union Féminine Civique et Sociale 6, rue Béranger Protection of consumers’ economic interests (UFCS) F-75003 Paris Tel. (33) 144 54 50 54 Fax (33) 144 54 50 66 E-mail: [email protected] Website: www.ufcs.org President: Chantal Jannet General Secretary: Elisabeth Leveque

18. Union Nationale des Associations 28, place Saint-Georges Protection of consumers’ economic interests Familiales (UNAF) F-75009 Paris Tel. (33) 149 95 36 00 Fax (33) 140 16 12 76 E-mail: [email protected] Website: www.unaf.fr President: Hubert Brin Directeur: Monique Sassier

19. Direction générale de la concur­ 59, boulevard Vincent Auriol Protection of consumer interests; enquiries; injunctions rence, de la consommation et de la F-75703 Paris cedex 13 répression des fraudes (D.G.C.C.R.F.) 9002.11.72 NE Official Journal of the European Union C 287/27

ITALY

Name of the entity Contact details Purpose 1. A.C.U. — Associazione consumatori Via Padre Luigi Monti, 20/C Seeks solely to achieve social solidarity by protecting the rights of utenti I-20162 Milano (MI) consumers and users; prohibited from pursuing various activities; tel. (39)02-661 54 11 the main objective of the association is to secure benefits for con­ fax (39)02-642 52 93 sumers and users who are disadvantaged due to their physical, men­ [email protected] tal, economic, social or family situation (Art. 3 of the Statutes). www.consumatoriutenti.it; www.mangiosano.org

2. ADICONSUM — Associazione difesa Via G.M. Lancisi, 25 Seeks solely to protect the rights and interests of consumers and consumatori e ambiente I-00161 Roma users including: rights relating to health, safety and quality of prod­ tel. (39)06-441 70 21 ucts and services; appropriate information and fair advertising; fair­ fax (39)06-44 17 02 30 ness, transparency and equality regarding contractual relations [email protected] relating to goods and services; provision of public services in accor­ www.adiconsum.it dance with quality and efficiency standards; information on respon­ sible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes)

3. ADOC — Associazione difesa orien­ Via Lucullo, 6 Pursues the statutory aim of protecting consumers and users by tamento consumatori I-00187 Roma undertaking actions which guarantee rights and safeguard a higher tel. (39)06-4825849 standard of living (Art. 2 of the Statutes). fax (39)06-4819028 [email protected] www.adoc.org

4. ADUSBEF — Associazione per la Via Farini, 62 Operates in Italy with the aim of helping, protecting, representing difesa degli utenti dei servizi bancari, I-00185 Roma and defending users of banking and financial services and those finanziari, postali, ed assicurativi tel. (39)06-48 18 632 involved with common investment funds or any other activity fax (39)06-48 18 633 directly or indirectly related to credit services (Art. 1 of the Statutes). [email protected] www.adusbef.it

5. ALTROCONSUMO — Associazione Via Valassina, 22 Promotes and defends the interests of consumers and users of goods indipendente di consumatori 20159 Milano (MI) and services and undertakes any initiative liable to guarantee such tel. (39)02-668901 interests, both individually and collectively (Art. 2 of the Statutes). fax (39)02-66890288 [email protected];press@ altroconsumo.it www.altroconsumo.it

6. ASSOUTENTI — Associazione Via Celimontana, 38 Pursues the sole aim of protecting users and consumers by carrying nazionale degli utenti dei servizi I-00184 Roma (RM) out social solidarity activities and protecting civil rights (Art. 2 of the pubblici tel. (39)06-68 33 617 Statutes). fax (39)06-68 67 434 [email protected] www.assoutenti.it

7. C.T.C.U. — Centro tutela consuma­ Via Dodiciville, 2 The union of associations and organisations of the Alto Adige oper­ tori utenti — Verbraucherzentrale I-39100 Bolzano (BZ) ates solely in the field of consumer protection. It seeks to protect the sudtirol tel. (39)0471-97 55 97 interests of consumers and users, employing its own and consum­ fax (39)0471-97 99 14 ers’ structures and autonomous departments which are separate www.centroconsumatori.it; from the other general activities (Art. 1 of the Statutes). www.euroconsumatori.org; www.assicurarsibene.it

8. Cittadinanzattiva Via Flaminia, 53 A public participation movement which seeks to protect human I-00196 Roma rights by promoting and practising social and political rights at tel. (39)06-36 71 81 national, European and international level. It seeks to eliminate waste fax (39)06-36 71 83 33 and combat corruption and, working closely with the vast consumer [email protected] movement, safeguard the rights of consumers and users and protect www.cittadinanzattiva.it the environment, land, health as well as individual and collective security (Art. 1 of the Statutes).

9. CODACONS — Coordinamento Viale Mazzini, 73 Pursues the sole aim of protecting, using its own legitimate means delle associazioni per la tutela I-00195 Roma and in particular with recourse to legal instruments, the rights and dell’ambiente e la difesa dei diritti di tel. (39)06-37 25 809 interests of consumers and users, as well as immigrants and refugees, utenti e consumatori fax (39)06-37 01 709 with regard to public organisations and private producers and pro­ [email protected] viders of goods and services in order to eliminate the market distor­ www.codacons.it tions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes). 82/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 10. CODICI — Centro per i diritti del Viale Guglielmo Marconi, 94 Facilitates independent and democratic social training, without cittadino I-00146 Roma profit-making aims. The centre pursues the sole objective of carry­ tel. (39)06-55 30 18 08 ing out any cultural, social, political and legal activities in order to fax (39)06-55 30 70 81 promote, uphold and protect the rights and interests of consumers [email protected] and users, and in particular those who are disadvantaged (Art. 3 of www.codici.org the Statutes).

11. CONFCONSUMATORI — Confed­ Via G. Mazzini, 43 Seeks solely to protect consumers and users, without pursuing erazione generale dei consumatori I-43100 Parma (PR) profit-making aims, and focuses on achieving social solidarity (Art. tel. (39)052-12 30134 2 of the Statutes). fax (39)052-28 57 17 [email protected] www.confconsumatori.it

12. FEDERCONSUMATORI — Feder­ Via Palestro, 11 Supports, provides training and information and protects all con­ azione nazionale di consumatori e I-00185 Roma sumers and users, in particular those who are economically and utenti tel. (39)06-42 02 07 55 socially disadvantaged (Art. 2 of the Statutes). fax (39)06-47 42 48 09 federconsumatori@ federconsumatori.it www.federconsumatori.it

13. La casa del consumatore Viale Monza, 137 Operates exclusively at EU, national, regional and local level in order I-20125 Milano (MI) to provide information and promote, support, protect, represent and tel. (39)02-28 38 92 82 defend the individual and collective rights and interests of consum­ fax (39)02-28 38 93 43 ers of goods and users of services as well as the various interests of [email protected] consumers and users in general (Art. 1 of the Statutes). www.casadelconsumatore.it

14. Lega consumatori Via delle Orchidee, 4/A Seeks to promote, organise and enhance as effectively as possible the I-20147 Milano (MI) individual and collective resources of partners with regard to train­ tel. (39)02-48 30 36 59 ing, information and self-protection in order to identify and meet the fax (39)02-48 30 26 11 needs of the community; promotes and coordinates the setting up of [email protected] economic bodies based on self-management and the direct involve­ www.legaconsumatori.it ment of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to deter­ mine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers’ and tenant farmers’ movement, favouring forms of coop­ eration based on shared and mutual experience (Art. 2 of the Stat­ utes). 15. Movimento consumatori Via Piemonte, 39/A Protects the rights and interests of consumers and users in general, I-00187 Roma as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well tel. (39)06-48 80 053 as those of savers; seeks to improve the quality of life of such per­ fax (39)06-48 20 227 sons; promotes the development of consumer culture and provides [email protected] information and training on sustainable and environmentally com­ www.movimentoconsumatori.it patible consumerism (Art. 2 of the Statutes).

16. Movimento difesa del cittadino — Via Piemonte 39/A Autonomous and non-profit-making association operating in Italy ONLUS I-00187 Roma which seeks solely to achieve solidarity and social promotion and tel. (39)06-86 39 92 08 protect the rights of citizens, consumers and users (Art. 1 of the Stat­ fax (39)06-86 38 84 06 utes). [email protected] www.helpconsumatori.it

17. Unione nazionale consumatori Via Duilio, 13 Pursues the statutory aims of representing and protecting indiscrimi­ I-00192 Roma nately the interests of all consumers, including users of public and tel. (39)06-32 69 531 private services, in particular those disadvantaged due to their weak fax (39)06-32 34 616 negotiating position and the lack of information compared with pro­ [email protected] fessionals; defends, if required, legal rights against ordinary and www.consumatori.it administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes). 9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 92/782C

CYPRUS

Name of the entity Contact details Purpose 1. Competition and Consumer Protec­ Tel.: (357) 22 86 71 53 The aim of the service is to safeguard consumers’ health, safety and tion Service of the Ministry of Com­ Fax: (357) 22 37 51 20 economic interests. The service is responsible for both the adoption merce, Industry and Tourism Email: [email protected] of EU Directives and the application of harmonized legislation. 2. Cypriot Consumers Association Tel.: (357) 22 51 61 12/3/4 The aim of the association is to defend consumers’ rights as laid Fax: (357) 22 51 61 18 down by the United Nations and the EU and to educate consumers Email: [email protected] and so that they are fully aware of their rights and obligations. [email protected] www.cyprusconsumers.org.cy 3. Cyprus Consumers and Quality of Tel.: 11131322)753( The aim is to defend and to promote all consumers’ interests indis­ Life 30036422)753( criminately and to safeguard their rights to a comfortable and Fax: (357) 22 46 30 77 healthy life in a sustainable and developed environment. Email: [email protected] www.consumersunion.org.cy

LATVIA

Name of the entity Contact information Purpose 1. Patērētāju tiesību aizardzības centrs Tālr: (371) 73 38 026 To implement the protection of consumer rights and interests. Fakss: (371) 73 38 024 E-pasts: [email protected] www.ptac.gov.lv

LITHUANIA

Name of the entity Contact information Purpose 1. Nacionalinė vartotojų teisių apsaugos Vilniaus g. 25, The National Service for the Protection of Consumer Rights is a gov­ taryba prie Teisingumo ministerijos LT-01119, Vilnius, Lietuva ernment institute, responsible for conducting consumer protection Tel.: (370) 52 62 67 51 policy and coordinating the activity of inspectorate institutions for Fax.: (370) 52 79 14 66 product safety and the defence of consumer rights. El. p. [email protected] www.nvtat.lt

LUXEMBOURG

Name of the entity Contact details Purpose 1. Union luxembourgeoise des consom­ 55, rue des Bruyères Information, education, protection, consumer protection, legal ser­ mateurs nouvelle asbl L-1274 Howald vices, consultation with experts, legal assistance, representation with Tel: (352) 49 60 22-1 public authorities. Fax: (352) 49 49 57 E-mail: [email protected] Website: www.ulc.lu 2. Automobile Club du Grand-Duché 54, route de Longwy Protects and promotes the interests of car drivers as consumers. de Luxembourg asbl L-8007 Bertrange Tel.: (352) 45 00 45-1 Fax: (352) 45 04 55 E-Mail: [email protected] www.acl.lu 03/782C NE Official Journal of the European Union 27.11.2009

HUNGARY

Name of the entity Contact details Purpose 1. Fogyaszóvédelmi Egyesületek Orszá­ Logodi u. 22-24 Representation and protection of the interests of Hungarian consum­ gas Szövetsége H-1012 Budapest, ers. Tel.: (36) 1 31 17 030 Collaborates on formulating and legislating national consumer pro­ Fax: (36)1 33 17 386 tection policy, and maintains relations with domestic and foreign e-mail: [email protected] consumer protection organisations. Contact: dr. Baranovszky György, President 2. Országos Fogyasztóvédelmi Balaton u. 27 General representation and protection of consumer interests and Egyesület (OFE) H-1055 Budapest enforcement of their rights. Collaborates on formulating and legis­ Tel.: (36) 1 31 17 030 lating consumer protection policy and setting official prices; assists Fax: (36) 1 33 17 386 with obtaining legal redress. 3. Magyar Energiafogyasztók Szövetsé­ Fö u. 68 Represents, protects and enforces the interests of Hungarian energy genek (MESZ) H-1027 Budapest consumers. Collaborates on the regulation of matters of energy man­ Tel.: (36)1 22 41 478 agement concerning small and large consumers and provides legal Fax: (36)1 22 41 478 advice. 4. Csepeli Fogyasztóvédelmi Egyesület Petz Ferenc u. 8 General representation and protection of consumer interests and H-1211 Budapest enforcement of their rights. Tel.: (36)1 42 54 507 Fax: (36)1 42 54 507 5. Magyar Autóklub Egyesület (MAK) Rómer Flóris u. 4/a Protection of the motoring interests of association members. H-1024 Budapest Tel.: (36) 134 51 800 Fax: (36) 1 34 51 801 6. Csalán Környezet és Természetvédö Kossuth L. u. 1, II/2 Representation and protection of the interests of Hungarian consum­ Egyesület H-8200 Veszprém ers. Collaborates on formulating and legislating national consumer Tel.: (36)-88 57 83 90 protection policy, and maintains relations with domestic and foreign Fax: (36) 88 57 83 91 consumer protection organisations. E-Mail: [email protected] 7. Fogyasztói Jogérvényesítő Szervezet Thaly Kálmán utca 22-24.1./4. The aim of the organisation is to enforce consumers’ rights; to (FJSZ) 1096 Budapest expose infringements affecting consumers; safeguard consumers’ E-Mail: [email protected] interests; raise awareness of consumers’ rights; support consumer Representative: Dr. Márk Erdélyi, protection activities carried out by the state and other bodies; to President extend consumers’ rights, and take steps to make protection more effective.

MALTA

Name of the entity Contact details Purpose 1. Consumer and Competition Division Mireille Vella To enforce the corresponding national legislation transposing: Director General — Council Directive 84/450/EEC of 10 September 1984 on the Consumer and Competition Divi­ approximation of the laws, regulations and administrative pro­ on sion Can Road visions of the Member States concerning misleading advertis­ Santa Venera ing and subsequent amendments to the Directive; Malta Tel: (356) 2144 6250-5 — Directive 97/7/EC of the European Parliament and of the Coun­ Fax: (356) 2149 6879 cil of 20 May 1997 on the protection of consumers in respect Email: [email protected] of distance contracts; — Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive); — Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative pro­ visions of the Member States concerning consumer credit and subsequent amendments to the Directive; 9002.11.72 NE Official Journal of the European Union C 287/31

ytitneehtfoemaN sliatedtcatnoC esopruP — Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; — Council Directive 85/577/EEC of 20 December 1985 to pro­ tect the consumer in respect of contracts negotiated away from business premises. 2. Malta Tourism Authority Frank Farrugia To enforce the corresponding national legislation transposing: Director ce — Quality Assuran — Directive 94/47/EC of the European Parliament and the Coun­ Directorate cil of 26 October 1994 on the protection of purchasers in Malta Tourism Authority respect of certain aspects of contracts relating to the purchase Auberge d’Italie of the right to use immovable properties on a timeshare basis; Triq il-Merkanti Valletta Malta — Council Directive 90/314/EEC of 13 June 1990 on package Tel: (356) 2291 5600 travel, package holidays and package tours. Fax: (356) 2291 5897 Both Directives have been transposed to by virtue of the Malta Travel Email: [email protected] and tourism Services Act (Cap. 409). 3. Broadcasting Authority 7, Mile End Road To enforce the corresponding national legislation transposing Coun­ Ħamrun cil Directive 89/552/EEC of 3 October 1989 on the coordination of Malta certain provisions laid down by Law, Regulation or Administrative Tel: (356) 2122 1281 Action in Member States concerning the pursuit of television broad­ Fax: (356) 2124 0855 casting activities (and as subsequently amended). Email: [email protected] 4. Medicines Authority John-Joseph Borg To enforce the corresponding national legislation transposing Coun­ Director — Post-Licensing Direc­ cil Directive 92/28/EEC of 31 March 1992 regarding advertising of torate Medicines Authority medicinal products for human use. 198, Rue D’Argens, Gzira Malta Tel: (356) 2343 9131 Fax: (356) 2343 9158 Email:n [email protected]

NETHERLANDS

Name of the entity Contact details Purpose 1. Consumentenbond Enthovenplein 1 Seeks to enable consumers to make easier and better choices in a sus­ Postbus 1000 tainable and socially justifiable society. NL-2500 BA Den Haag Nederland Tel. (31-70) 445 45 45 Fax (31-70) 445 45 96 1e) Koos Peters, [email protected] 2e) Wibo Koole, [email protected] Website: www.consumenten­ bond.nl

AUSTRIA

Name of the entity Contact details Purpose 1. Wirtschaftskammer Österreich Wirtschaftskammer Österreich Represents and promotes the common interests of its members and Wiedner Hauptstraße 63 of industry and trade and individual members (§ 1 of the A-1045 Wien Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the Tel. (43-1) 501 05 42 96 collective interests of consumers pursuant to § 28(1), § 28(a)(1), § Fax (43-1) 50 20 62 43 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG. E-mail: huberta.maitz- [email protected] 23/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 2. Bundesarbeitskammer Bundesarbeitskammer Represents and promotes the social, economic, occupational and Prinz-Eugen-Straße 20-22 cultural interests of workers; contributes towards improving the eco­ A-1040 Wien nomic and social situation of workers and their families, implements Tel. (43-1) 501 65 25 50 measures in matters relating to education, culture, environmental Fax (43-1) 501 65 25 32 protection, consumer protection, organisation of leisure time, pro­ E-mail: tection and promotion of health and living conditions and the pro­ [email protected] motion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.

3. Präsidentenkonferenz der Land­ Präsidentenkonferenz der Land­ Promotes the national economic role of agriculture and forestry and wirtschaftskammern Österreichs wirtschaftskammern represents their economic interests. Protects the collective interests Österreichs of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. Löwenstraße 12 A-1010 Wien Tel. (43-1) 534 41 85 00 Fax (43-1) 534 41 85 09 E-mail: [email protected]

4. Österreichischer Gewerkschaftsbund Österreichischer Gewerkschafts­ Represents the social, economic and cultural interests of all gainfully bund employed people other than the self-employed (manual workers, Hohenstaufengasse 10-12 white-collar workers, public servants, including apprentices or per­ A-1010 Wien sons in a similar situation), the unemployed, even if they have not Tel. (43-1) 53 44 44 05 yet had the opportunity to be gainfully employed (other than in self- Fax (43-1) 53 44 45 52 employment), pupils and students who intend to go into gainful E-mail: thomas.maurer- employment (other than self-employment) and other occupational [email protected] groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.

5. Verein für Konsumenteninformation Verein für Advises, informs and protects consumers against misleading and Konsumenteninformation unfair advertising and sales methods, and in legal matters pertaining Mariahilferstraße 81 to the purchase of goods and services. Protects the collective inter­ A-1010 Wien ests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG. Tel. (43-1) 58 87 73 33 Fax (43-1) 588 77 75 E-mail: [email protected]

6. Österreichischer Landarbeiterkam­ Österreichischer Promotes cooperation between chambers of agricultural workers, mertag Landarbeiterkammertag provides advice and deals with common matters that fall within the Marco d’Aviano-Gasse 1 sphere of responsibility of the chambers of agricultural workers A-1015 Wien (employees’ section). Protects the collective interests of consumers Tel. (43-1) 512 23 31 pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG. Fax (43-1) 512 23 31/70 E-mail: [email protected]

7. Österreichischer Seniorenrat Österreichischer Seniorenrat Ensures that all economic, social and cultural facilities are accessible (Bundesaltenrat Österreichs (Bundesaltenrat Österreichs) to the older generation in keeping with its needs; contributes towards Sperrgasse 8-10/III solving problems of social, old-age and health policy, and supports A-1150 Wien the provision of advice, information and care for the elderly. Pro­ Tel. (43-1) 892 34 65 tects the collective interests of consumers pursuant to § 28(1), Fax (43-1) 892 34 65/24 § 28(a)(1) and § 29(1) of the KSchG. E-mail: [email protected]

9002.11.72 NE noinUnaeporuEehtfolanruoJlaiciffO 33/782C

ytitneehtfoemaN sliatedtcatnoC esopruP 8. Schutzverband gegen den unlauteren Schutzverband gegen den unlaut­ Combats unfair competition, especially trade libel in economic life. Wettbewerb eren Wettbewerb Protects the collective interests of consumers pursuant to § 1, § 2(1) Schwarzenbergplatz 14 und § 14(1) of the UWG. A-1040 Wien Tel. (43-1) 514 50 32 92 Fax (43-1) 505 78 93 E-mail: [email protected]

POLAND

Name of the entity Contact details Purpose 1. Rzecznik Praw Obywatelskich Biuro Rzecznika Praw Obywatel­ Under Article 208 of the Constitution of the Republic of Poland, the skich Commissioner for Citizens’ Rights shall safeguard the freedoms and Al. Solidarności 77 rights of persons and citizens specified in the Constitution and other PL-00-090 Warszawa normative acts. Tel.:centrala: (48 22) 551-77-00 Tel. )2284(:wótnaseretniaicęjyzrp: His specific responsibilities were laid down in the Act of 15 July 1987 551-77-60; on the Commissioner for Citizens’ Rights (consolidated text: Official 11-87-155 Gazette 2001 No 14 p. 147) The Commissioner for Citizens’ Rights Fax: (48 22) 827-64-53 takes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights. 2. Rzecznik Ubezpieczonych Biuro Rzecznika Ubezpieczonych The Insurance Ombudsman acts on the basis of the Act of Aleje Jerozolimskie 44 22 May 2003 on the supervision of insurance and pensions and on PL-00-024 Warszawa the Insurance Ombudsman. Under the Act, the Insurance Ombuds­ Tel. 2937333)2284( man can request clarification from insurance companies, the Polish 8237333)2284( Motor Insurers’ Bureau and the Insurance Guarantee Fund on: Fax: (48 22) 33 37329 E mail: [email protected] — individual matters, at the request of the policyholder;

— general insurance conditions or internal regulations which, in the view of the Insurance Ombudsman, are disadvantageous for policyholders and;

— non-compliant insurance services provided by insurers.

In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance. 3. Rzecznik Konsumentów Miejski/Powiatowy Rzecznik Kon­ Under the Act of 15 December 2000 on Competition and Consumer sumentów — some 360 through­ Protection (Official Gazette 2003 No. 86, p. 804 with subsequent out the country changes), the Regional and Municipal Consumer Ombudsmen rep­ Miejski Rzecznik Konsumentów w resent the local authorities in the field of consumer protection. Warszawie Ul. Górskiego 7 The main responsibilities of the Consumer Ombudsman are: PL-00-033 Warszawa T: (48 22) 826 17 12; 1) to ensure free consumer advice and legal information in the T/F: (48 22) 827 76 37 field of consumer protection; e-mail: [email protected] 2) to propose new regulations and changes to regulations in local [email protected] legislation in the field of consumer protection; 3) to take action against businesses in cases concerning the pro­ tection of consumer rights and interests;

4) to cooperate with the appropriate local branch of the Office for Consumer Protection, the Trade Inspectorate and consumer organisations;

5) to undertake other tasks as described in the Act or in specific regulations.

The Consumer Ombudsman can, in particular, institute legal pro­ ceedings on behalf of consumers and, with their agreement, inter­ vene in consumer protection proceedings already in progress. 43/782C NE Official Journal of the European Union 27.11.2009

ytitneehtfoemaN sliatedtcatnoC esopruP 4. Organizacje Konsumenckie 1) Federacja Konsumentów Under Article 39 of the Act of 15 December 2000 on Competition Rady Krajowej Federacji Kon­ and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with sumentów: subsequent changes), consumer organisations are empowered to Plac Powstańców 1 represent consumer interests in cases against administrative bodies PL-00-030 Warszawa, and local authorities and can participate in the creation of national tel./fax: (48 22) 827 51 05, consumer policy. www.federacja- The organisations mentioned in section 1 have the right to: konsumentow.org.pl E-mail: biuro@federacja- 1) express their opinion on draft legislation and other documents konsumentow.org.pl concerning consumer rights and interests; 2) develop and promote consumer education programmes; 2) Stowarzyszenie Konsu­ 3) carry out tests of products and services and publish the results mentów ich Polsk of such tests; ul. Nowowiejska 25, PL-00-665 Warszawa 4) publish magazines, research projects, brochures and leaflets; tel.: (48 22) 660 52 71 5) run a free consumer advice service and provide free help to fax: (48 22) 825 68 31 consumers in settling their claims, unless the organisation’s E-mail: [email protected] rules of operation require a fee to be charged for such services; http://www.skp.pl/ 6) participate in standardisation work; 7) complete assignments on a national level in the field of con­ sumer protection, as commissioned by national and local gov­ ernment bodies; 8) apply for subsidies from public funds to undertake the assign­ ments specified in point 7 above.

PORTUGAL

Name of the entity Contact details Purpose 1. Associação de Consumidores da Telf.: (351) 296 62 97 26 Promote public actions aimed at consumer information, awareness Região Autónoma dos Açores Fax: (351) 296 62 97 26 and education; encouraging and preparing consumers to defend Email: their interests; secretariadodeangradoheroismo@ Conduct studies and issue opinions, processing and publishing them acra.pt when necessary; [email protected] web site: www.acra.pt Create a legal advisory service for consumers in accordance with the terms to be defined by the Secretary General; Undertake or order analyses, tests and other examinations on the quality of products; Promote various types of meetings to discuss problems that affect Consumers. 2. Associação de Consumidores de Tel. (351) 239 40 48 40 Protection of consumers that are its members and consumers in gen­ Portugal Fax: (351) 239 40 47 38 eral; Email: [email protected] Promote, diffuse and oversee application and respect for the con­ Website: http://planeta.clix.pt/acop sumer rights recognised under the Constitution and by law; Study all issues that are of interest to consumers and seek solutions to them. 3. Associação de Consumidores de Tel. (351) 265 23 79 70 Defend consumers in general. Setúbal Fax (351) 265 23 79 70 Email: [email protected] Web-site

ROMANIA

Name of the entity Contact details Purpose 1. Asociatia pentru Protectia Consuma­ Bd. N. Băalcescu nr. 32-34, et. 4, Represents consumers and promotes their interests, offers informa­ torilor din România (APC - România) Cam. 16, sector 1, tion for consumers and provides education. RO-010055, Bucuresti; Tel: 021311 02 43; Fax: 021315 71 49; E-mail: [email protected]; Website: www.apc-romania.ro. 9002.11.72 NE Official Journal of the European Union C 287/35

SLOVENIA

Name of the entity Contact details Purpose 1. Društvo za varstvo potrošnikov Tel.: (386 2) 251 68 83 Non-governmental consumer organisation arjeva Maribor Trub 3 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ SLO-2000 Maribor tection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.

2. Mednarodni inštitut za potrošniške Tel.: (386 1) 474 06 00 Non-governmental consumer organisation raziskave Fax.: (386 1) 433 33 71 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring Frankopanska 5 injunctive actions for the protection of consumers’ collective rights’. SLO-1000 Ljubljana

3. Obalno združenje potrošnikov Tel.: 386 5 628 87 50 Non-governmental consumer organisation Koper Fax.: 386 5 654 08 80 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring Dolg a reber 5, injunctive actions for the protection of consumers’ collective rights’. SLO-6000 Koper

4. Varstvo potrošnikov Celje Tel.: (386 3) 541 26 05 Non-governmental consumer organisation Fax.: (386 3) 492 35 11 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] jan tection Law, ‘the Chambers of commerce and handicrafts can bring ul. 2 Gledališka injunctive actions for the protection of consumers’ collective rights’. p.p. 297 SLO-3000 Celje

5. Zavod za varstvo potrošnikov Tel.: (386 1) 256 88 77 Non-governmental consumer organisation Fax.: (386 1) 256 88 77 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring Koprska 94 injunctive actions for the protection of consumers’ collective rights’. SLO-1000 Koper

6. Združenje potrošnikov Gorenjske Tel.: (386 4) 236 25 40 Non-governmental consumer organisation Kranj an [email protected] According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ Bertoncljeva 23 tection Law, ‘the Chambers of commerce and handicrafts can bring SLO-4000 Kranj injunctive actions for the protection of consumers’ collective rights’.

7. Združenje potrošnikov Posavja Fax.: (386 7) 814 91 49 Non-governmental consumer organisation [email protected] According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ Cesta Krških žrtev 23 tection Law, ‘the Chambers of commerce and handicrafts can bring SLO-8270 Krško injunctive actions for the protection of consumers’ collective rights’.

8. Združenje potrošnikov Pomurja Tel.: (386 2) 5349 390 Non-governmental consumer organisation Fax.: (386 2) 5349 391 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring Trg zmage 4 injunctive actions for the protection of consumers’ collective rights’. SLO-9000 Murska Sobota

9. Združenje potrošnikov Primorske Tel.: (386 5) 333 41 43 Non-governmental consumer organisation Fax.: (386 5) 334 651 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring Gradn b 33 Ur. ikove rigade injunctive actions for the protection of consumers’ collective rights’. SLO-5000 Nova Gorica

10. Združenje potrošnikov Zasavja Tel.: (386 3) 566 90 40 Non-governmental consumer organisation Fax.:(386 3) 566 90 41 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring zmag 33 Cesta e injunctive actions for the protection of consumers’ collective rights’. SLO-1410 Zagorje ob Savi

11. Zveza potrošnikov Slovenije — Tel.: (386 1) 474 06 00 Non-governmental consumer organisation društvo Fax.: (386 1) 433 33 71 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring kopanska Fran 5 injunctive actions for the protection of consumers’ collective rights’. SLO-1000 Ljubljana 63/782C NE noinUnaeporuEehtfolanruoJlaiciffO 9002.11.72

ytitneehtfoemaN sliatedtcatnoC esopruP 12. Zveza potrošniških združenj Tel.: (386 2) 534 93 90 Non-governmental consumer organisation Fax.: (386 2) 534 93 91 Slovenije According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring zmag 4 Trg e injunctive actions for the protection of consumers’ collective rights’. SLO-9000 Murska sobota 13. Gospodarska zbornica Slovenije Tel.: (386 1) 589 80 00 Chamber of Commerce of Slovenia Fax.: (386 1) 589 81 00 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring Dimičeva 13 injunctive actions for the protection of consumers’ collective rights’. SLO-1000 Ljubljana 14. Obrtna zbornica Slovenije Tel.: (386 1) 583 05 00 Chamber of Craft of Slovenia Fax: (386 1) 505 43 73 According to articles 74, 75 and 76 of the Slovenian Consumer Pro­ ob [email protected] tection Law, ‘the Chambers of commerce and handicrafts can bring Celovšk a 71 injunctive actions for the protection of consumers’ collective rights’. SLO-1000 Ljubljana

SLOVAKIA

Name of the entity Contact details Purpose 1. Združenie slovenských spotrebiteľov Palisády 22, Representation of consumers in court. Providing expert consultation. Bratislava Mediating solutions in disputes between consumers and sellers. Tel. (421) 2 54 41 11 48 Fax. (421 2 54 41 11 48 E-mail: [email protected] web: www.isnet.sk/zss 2. Ochrana spotrebiteľa Oravy Obrancov mieru 2, Mediating solutions in disputes between consumers and sellers. Dolný Kubín Tel. (421) 435 88 61 23 Mob. (421) 907 24 21 11 E-mail: [email protected] 3. Asociácia užívateľov služieb Skuteckého 30, Banská Bystrica Representation of consumer interests in court. Tel. (421) 484 13 87 08 E-mail: [email protected] www: www.asu.sk 4. Infospot, informačné a spotrebiteľ­ Žabotova 2, Out of court settlement of consumer disputes, representation in ské centrum Bratislava court, representation at the bodies of national administration. Tel. (421) 252 49 19 11 Mob. (421) 905 25 00 05 E-mail: [email protected] 5. Spotrebiteľská informačná agentúra Horný val 24, Resolving consumer disputes through out of court settlements; rep­ Žilina resentation of consumers in court. Tel. (421) 415 62 59 92 Fax. (421) 415 00 08 33 E-mail: [email protected] 6. Združenie na ochranu práv Šrobárova 2676/30, Protection of consumer rights at the place of settlement; representa­ spotrebiteľov v Poprade Poprad tion of consumers in court. Tel. (421) 908 32 74 64 E-mail: [email protected] 7. Združenie bratislavských Stavbárska 60, Representation of consumers and the submission of requests for spotrebiteľov Bratislava court orders. Tel. (421) 903 84 72 92 E-mail: [email protected] 8. Združenie občianskej sebaobrany Mraziarenská 3, Representation of consumers in consumer disputes especially for Bratislava monopoly supply services. Tel. (421) 255 41 01 75 Mob. /942388409)124( 374307309)124( E-mail: [email protected] web: www.sebaobrana.szm.sk 9002.11.72 NE Official Journal of the European Union C 287/37

ytitneehtfoemaN sliatedtcatnoC esopruP 9. Asociácia spotrebiteľských subjektov Ul. 17. Novembra 14, Provision of advisory services; help for consumers in court. Slovenska Stará Ľubovňa Tel. (421) 52 432 60 47 Fax. (421) 52 432 60 47 E-mail: [email protected] web: www.spotrebiteliask.sk 10. Regionálne združenie spotrebiteľov Kapisztoryho 1, Provision of advisory services; help for consumers in court Regionspot Nové Zámky Tel. (421) 35 42 32 64

FINLAND

Name of the entity Contact details Purpose 1. Kuluttaja-asiamies Tel. (358 9) 772 61 Supervises marketing aimed at consumers and consumer contract Fax (358 9) 772 67 557 conditions; E-mail [email protected] Also supervises compliance of radio and television advertising with web: www.kuluttajavirasto.fi ethical principles and with regulations governing the protection of minors. 2. Kuluttajat — Konsumenterna ry Tel. (358 9) 877 50 120 Monitors the effectiveness and progress of consumer protection. Fax (358 9) 877 50 120 E-mail: info@kuluttajat- konsumenterna.fi web: www.kuluttajat- konsumenterna.fi 3. Suomen Kuluttajaliitto Tel. (358 9) 454 22 10 Monitors consumers’ market interests using civil action. Fax (358 9) 454 22 120 E-mail [email protected] web: www.kuluttajaliitto.fi 4. Kuluttajavirasto Tel. (358 9) 772 61 Monitors package travel and security for this. Fax (358 9) 772 67 557 E-mail [email protected] web: www.kuluttajavirasto.fi 5. Rahoitustarkastus Tel (358 10) 831 51 Supervises consumer credit marketing and contract conditions, Fax (358 10) 831 53 28 together with the consumer ombudsman. E-mail rahoitustarkastus@ rahoitustarkastus.fi web: www.rahoitustarkastus@fi 6. Lääkelaitos Tel. (358 9) 47 33 41 Supervises advertising of medicines. Fax (358 9) 71 44 69 E-mail [email protected] web: www.laakelaitos.fi 7. Sosiaali- ja terveydenhuollon tuote­ Tel. (358 9) 396 72 70 Supervises tobacco and alcohol advertising. valvontakeskus Fax (358 9) 39 67 27 97 web: www.sttv.fi 8. Viestintävirasto Tel. (358 9) 69 661 Monitors television and radio advertising, taking into account: Fax (358 9) 69 66 410 — regulations on ethical principles and the protection of minors E-mail [email protected] which affect advertising and television advertising; web: www.ficora.fi — alcohol and tobacco advertising. 9. Vakuutusvalvontavirasto Tel. (358 9) 415 59 50 Supervises insurance marketing and the use of insurance conditions. Fax (358 9) 415 59 660 E-mail kirjaamo@ vakuutusvalvonta.fi web www.vakuutusvalvonta.fi

SWEDEN

Name of the entitiy Contact details Purpose 1. Konsumentverket/ Tel: (46) 8 429 05 00 The Konsumentverket is the national-level administrative authority Konsumentombudsmannen Fax: (46) 8 429 89 00 for consumer affairs and is tasked with the safeguarding of consum­ E-post: konsumentverket@ ers’ interests. konsumentverket.se Webbadress: www.konsumentverket.se 83/782C NE Official Journal of the European Union 27.11.2009

UNITED KINGDOM

Name of the entity Contact details Purpose 1. Office of Fair Trading (OFT) Tel. 0207 211 8000 The purpose of the Office of Fair Trading is to help maximize con­ The Office of Fair Trading sumer welfare and to make sure that competition works well in Fleetbank House order to make markets more efficient and benefit consumers. 2-6 Salisbury Square London EC4Y 8JX United Kingdom www.oft.gov.uk [email protected]

2. The Information Commissioner’s Tel. 01625 545 700 The Information Commissioner has a number of specific duties office (formerly The Information Fax 01625 524 510 under the Data Protection and Freedom of Information Acts. Commissioner) Information Commissioner’s OfficeWycliffe House Water Lane Wilmslow Cheshire SK9 5AF United Kingdom http://www. informationcommissioner.gov.uk [email protected]

3. The Civil Aviation Authority Tel. 020 7379 7311 The CAA has several specific functions, including furthering the rea­ Civil Aviation Authority sonable interest of users of air transport services and protection CAA House against the consequences of failure on the part of air transport orga­ 45-59 Kingsway nizers. London WC2B 6TE United Kingdom http://www.caa.co.uk

4. The Office of Gas and Electricity Tel. 020 7901 7000 The Gas and Electricity Markets Authority is responsible for regulat­ Markets (formerly the Gas and Elec­ Fax 020 7901 7066 ing the gas and electricity markets in Great Britain and protecting the tricity Markets Authority) Ofgem 9 Millbank London SW1P interests of gas and electricity customers. 3GE United Kingdom http://www.ofgem.gov.uk/ofgem/ index.jsp [email protected]

5. The Office for the Regulation of Tel. 02890 311575 The Director-General of Electricity Supply for Northern Ireland is Electricity and Gas (Northern Ire­ The Office for the Regulation of responsible for regulating the gas and electricity markets in North­ land) (formerly the Director-General Electricity and Gas ern Ireland and protecting the interests of gas and electricity custom­ of Electricity Supply for Northern (Northern Ireland) ers. Ireland) Brookmount Buildings 42 Fountain Street Belfast BT1 5EE United Kingdom http://ofreg.nics.gov.uk/index.html

6. The Office of Communications Tel. 0845 456 3000 The Office of Communications is the regulator for the UK commu­ Fax 0845 456 3333 nications industries, and is responsible for regulating television, The Office of Communications radio, telecommunications and wireless communications services. Riverside House 2a Southwark Bridge Road London SE1 9HA United Kingdom http://www.ofcom.org.uk [email protected]

7. The Office of Water Services (for­ Tel. 0121 625 1300 / 1373 The Office of Water Services is the economic regulator of the priva­ merly the Director-General of Water Fax 0121 625 1400 tized water industry in England and Wales. It protects consumers’ Services) Office of Water Services Centre interests on pricing and service standards and adjudicates disputes. City Tower 7 Hill Street Birming­ ham B5 4UA United Kingdom http://www.ofwat.gov.uk [email protected] 9002.11.72 NE Official Journal of the European Union C 287/39

ytitneehtfoemaN sliatedtcatnoC esopruP 8. The Office of Rail Regulation (for­ Tel. 020 7282 2000 Responsible for regulating railways in Great Britain. The office’s merly the Rail Regulator) Fax 020 7282 2040 responsibilities include protecting the interests of users of railway The Office of Rail Regulation services. 1 Waterhouse Square 138-142 Holborn London EC1N 2TQ United Kingdom http://www.rail-reg.gov.uk 9. Every weights and measures author­ 204 separate organisations. Please Weights and measures authorities are part of local government in ity in Great Britain contact the Office of Fair Trading Great Britain, enforcing law and regulations governing the sale and in the first instance: supply of goods and services and providing advice for consumers Tel. 0207 211 8000 and business. The Office of Fair Trading Fleetbank House 2-6 Salisbury Square London EC4Y 8JX United Kingdom www.oft.gov.uk [email protected] 10. The Department of Enterprise, Tel. 028 9052 9900 DETINI enforces law and regulations governing the sale and supply Trade and Investment in Northern Department of Enterprise, Trade of goods and services in Northern Ireland and provides advice for Ireland and Investment consumers and business Netherleigh Massey Avenue Belfast BT4 2JP United Kingdom http://www.detini.gov.uk [email protected]. 11. The Financial Services Authority Tel. 020 7066 1000 The FSA is an independent body that regulates the UK financial ser­ Fax 020 7066 1099 vices industry. It seeks to maintain confidence in the UK financial The Financial Services Authority system, promote public understanding and secure protection for 25 The North Colonnade, Canary consumers. Wharf, London E14 5HS United Kingdom http://www.fsa.gov.uk