How local governments are changing lives ALBUQUERQUE, ANCHORAGE, AUGUSTA, , BELLEVUE, BIRMINGHAM, BOISE, , NM AK GA MD WA AL ID MA

BOULDER, BUFFALO, CAMBRIDGE, CAPE CORAL, CHARLOTTE, CHATTANOOGA, CORONA, DENTON, CO NY MA FL NC TN CA TX

DENVER, DES MOINES, DOWNEY, DURHAM, FARGO, FORT FORT WORTH, GILBERT, CO IA CA NC ND LAUDERDALE, FL TX AZ

GLENDALE, GREENSBORO, GRESHAM, HARTFORD, INDEPENDENCE, , JACKSON, KANSAS CITY, AZ NC OR CT MO IN MS KS

KANSAS CITY, KNOXVILLE, LAREDO, , LEWISVILLE, LEXINGTON, LINCOLN, LITTLE ROCK, MO TN TX NV TX KY NE AR From the Executive Director 1

What Works Cities (WWC) is a community of our cities in driving better outcomes for their Over two years, we have supported raising economic and social mobility are available to of forward-thinking city leaders and partner residents. They are doing this by using data and the bar for excellence in this work. In April all. Economic disparity is a critical issue from organizations driving toward one goal: to analytical thinking to set goals, inform how they 2017, Michael R. Bloomberg announced the coast to coast, and it is one that cities are eager help city residents thrive and reach their full make decisions, and gather evidence to enable launch of What Works Cities Certification, the to address. We look forward to being part of potential. Increasingly, cities are realizing creativity and innovation. What works, and first-ever national program to provide a rigorous those solutions, and many others. that being effective stewards means using what doesn’t? What could work better? These benchmark against which cities can assess their 21st-century governance strategies based on are the questions that our cities are always use of data-driven programs and policies. Over We owe our sincere thanks to so many: former data and evidence. That’s where we enter the asking. 200 cities have raised their hand, applying to Mayor Michael R. Bloomberg; picture, by providing city leaders with expert the program and committing to advance on the James Anderson, head of Bloomberg technical assistance and ongoing support via Answering them has led to solutions like path to more effective governance. Philanthropies’ Government Innovation our partners. It has been a real pleasure to addressing homelessness by restructuring programs; our WWC Advisors; and—very grow this movement, now 80 cities strong. If contracts so that providers can focus on moving As cities deepen their learning and expertise, importantly—our expert partners: the Behavioral you’re new to WWC, welcome! If you are people into permanent housing; gathering and they are solving each other’s challenges every Insights Team (BIT), the Center for Government one of the many passionate and committed publishing data to ensure equity across city day. We are happy to help cities share those Excellence (GovEx) at Johns Hopkins University, city leaders and frontline practitioners we’ve services; and crunching the numbers to locate solutions so that no one need reinvent the the Government Performance Lab (GPL) at the been so fortunate to work with across the and protect homes vulnerable to fire. It also wheel, accelerating the pace of change and Harvard Kennedy School, Results for America, country, I want to say thank you. You are means using online surveys, social media, and facilitating the transfer of knowledge from city and the Sunlight Foundation. real changemakers, and we are proud to other civic engagement strategies to build an to city. partner with you to achieve even more for your ongoing dialogue with residents so that city — Simone Brody communities. leaders know and address the issues people Cities are striving to be more inclusive, most care about—and residents trust their cities’ equitably distributing services and ensuring We are proud to showcase here the progress efforts to do so. that safe neighborhoods and opportunities for 2 Building CITIES PARTNERING WITH WHAT WORKS CITIES a Movement 80 U.S. cities are increasingly joining the growing what works movement—committing OUR CITIES ARE HOME TO themselves to making data- 26 MILLION PEOPLE and evidence-based decisions WWC partners have trained over 2,500 city to improve residents’ lives. OUR CITIES HAVE ANNUAL BUDGETS EXCEEDING leaders on practices and policies to improve their City halls draw on the $92 BILLION cities’ effectiveness. technical assistance they receive from our expert partners to make better

decisions, boost performance, strengthening enhancing how performance WHAT WORKS and address 21st-century 64 data is managed 61 management CITIES and released CITIES programs and CITIES CERTIFICATION challenges with data-driven analytics Like a Good Housekeeping Seal or ENERGY STAR rating for tools. These achievements data-driven governance, What Works Cities Certi cation provides a conducting low- rigorous benchmark against which cities can assess the effectiveness of are expanding the national shifting contracting cost evaluations their governments. Any city with a population of more than 30,000 is practices to deliver conversation and serving as 20 15 to improve city eligible to participate. Just two months after the launch in March 2017, CITIES better results CITIES services more than 200 cities from 48 states had applied and put a model for what effective themselves on the path to Certi cation. governance looks like. 3

Growing a WHAT WORKS COMMUNITY OF CITIES Community The What Works Community FACILITATING COLLABORATIVE LEARNING SHARING SOLUTIONS FROM CITY TO CITY of Cities connects city staff with peers, experts, and resources BOSTON to accelerate the pace of progress. By coming together Using the WWC Slack channel, Boston, MA, shared a beta version of its toolkit to empower other cities to build online, over the phone, and their own version of CityScore, which aggregates key performance metrics into one number for quick assessment through in-person events, cities of city performance. Fellow What Works city Providence, RI, is among municipalities piloting the program. are building relationships and tackling problems together. What Works Cities on Tour is a new traveling Syracuse, NY, drew on lessons from New They are jumpstarting new workshop series for cities to receive additional expert Orleans, LA, when rolling out a program technical assistance from our partners while learning from SYRACUSE to use predictive analytics to preemptively policies and programs each other. install smoke detectors in high-risk homes to prevent re fatalities. Syracuse also passed by following each other’s on that knowledge to Glendale, AZ. successes and learning from The annual What Works each other’s challenges. Cities Summit celebrates the leaders and frontline practitioners driving change in local government, bringing them After connecting with Seattle, WA, at the 2017 What Works Cities Summit, Madison, together to deepen their what WI, is piloting Seattle’s 12-week model for works practices. implementing performance management. 4

Changing THE WHAT WORKS ACROSS ALL COMPONENTS CITIES STANDARD OF THE STANDARD

the Way SHOWED SUBSTANTIAL IMPROVEMENT BY OF CITIES ADVANCED IN ADVANCING IN AT LEAST COMMIT AT LEAST ONE INDICATOR HALF OF INDICATORS Cities Work Cities make powerful, public commitments to achieving The What Works Cities better results for their residents by using data and evidence. Standard helps cities use A FRAMEWORK FOR IMPACT data and evidence to inform MEASURE By taking concrete steps to implement the What Works Cities Standard, cities improve the way they make critical their actions and improve Cities collect and use data and tools to measure progress decisions and, ultimately, change residents' lives. outcomes. WWC support and engage residents along the way. BUILDING CAPACITY equips local governments Cities work with WWC’s expert technical partners to with the tools to make the expand their ability to effectively collect data and use TAKE STOCK journey to success and drive it to inform decisions, measure progress, increase Cities consistently review and transparency, and engage residents. meaningful impact in their re ect on the data and evidence they have to learn communities. and make improvements. IMPROVING DECISION-MAKING Cities use data to make better decisions about how they allocate resources and provide services. ACT Cities use data and evidence CHANGING LIVES to inform major decisions and take action to improve Cities spend public dollars more ef ciently, deliver outcomes. stronger programs and services, and make improvements in their residents' lives. 4 5 Spreading the Message

Being a part of What Works Cities is pulling us From The Atlantic Democracy Dies in Darkness “­ Bloomberg to give $42 million to further into the 21st century.” help cities do more with data —Kirk McLean, Lead Analyst, City of Buffalo, NY In Search of the Smartest City Can Bloomberg Philanthropies establish a national standard for data-driven governments? Certification “is going to be a Great to see “@Bloomberg powerful way cities become @WhatWorksCities feature more data-driven with the CityScore & help of @WhatworksCities @Providence RI’s pilot of CityScore as a best practice —Jennifer Pahlka Executive Director, Code for America —Marty Walsh, Mayor of Boston @pahlkadot . . . . @marty_walsh. . . . Time to recognize THE innovation in city Smart use of #data“ is tricky, but cities governance HILL In all honesty, at the end of the site visit as we were returning to our have @WhatWorksCities and its new “ offices, the City Manager stopped me to say, ‘This has been certification to lead the way one of the best days I’ve had as City Manager.’ The ideas that —StateScoop WWC represents are things we have been striving for as a City for @State_Scoop some time, but without much of a roadmap. —Chris McMasters, Chief Information Officer,” . . . . City of Corona, CA

Photo Credits: Cover photo: Justin Graddy; Page 3: WWC on Tour: Carrie Evans; WWC Summit: Craig Warga; Pages 6–7: Las Vegas: City of Las Vegas; Syracuse: The Post- Stan- dard/Ellen M. Blalock; Durham: City of Durham; Jackson: City of Jackson; WWC Advisory Board: Susan Farley; Pages 8–9: Police: Fort Worth Star-Telegram; Saint Paul: Justin Graddy; : Denver Peak Academy; SXSW: Erik Carlson; WWC Summit: Craig Warga; San Jose: City of San Jose; Pages 10–11: Seattle: Jason Chiu; Mesa: City of Mesa; WWC Summit and Michael R. Bloomberg: Craig Warga; Page 12: : @slcmayor Twitter; South Bend: City of South Bend; Charlotte: @CLTMayor Twitter; Knoxville: @MayorRogero Twitter; Tacoma: Craig Warga; Nashville: City of Nashville; Beach: @VABeachMayor Twitter; Kansas City, MO: KansasCityStarVideo YouTube/Jill Toyoshiba; Boston: City of Boston. Document Credits: Written and edited by Sharman Stein, Kristin Taylor, and Irena Choi Stern. Designed by Mare Earley. Infographics on pages 2–4 designed by Bureau Blank. 6 BUILDING CAPACITY Shireen Santosham’s favorite part of being build and maintain momentum Chief Innovation Officer is “the ability to LAS VEGAS: MEASURING RESULTS Carreon, Administrative Officer. for innovation and change within take a big, hairy problem, bring together That changed when Las Vegas our City.” diverse players, and help them solve it.” began working with WWC part- Those skills came in handy when the City of ner GovEx at Johns Hopkins Uni- SYRACUSE: SHARING DATA San Jose, as part of its Smart City strategy, versity to revamp its performance asked WWC to help the City utilize new management system, now called low-cost evaluation tools, kick-start its “Results Vegas.” The new system analytics department, and open data to aligned departmental goals with its Silicon Valley community. Santosham the City’s four priorities: growing economy, neighborhood livabili- and Erica Garaffo, a Data Analytics Lead, ty, community risk reduction, and worked with WWC partners on increasing high-performing government. the effectiveness of daily operations and Results Vegas is breaking down boosting departmental decision-making silos across city hall by uniting Syracuse has recently been work- by integrating low-cost evaluations into It wasn’t that Las Vegas was departments around common ing with WWC to pass a formal CITY LEADER planning new initiatives and improving lacking indicators to track and goals and bringing them togeth- open data policy, while also gal- existing practice. Additionally, they worked measure progress as city depart- er to discuss progress. In Decem- vanizing community interest in to improve government service delivery via ments served residents. Indeed, ber 2016, Las Vegas launched a its municipal data by cultivating Shireen data analytics and standardize processes every department had multiple web portal that allows residents contacts with local nonprofits to share data openly with residents and city measures—some 600 in total, to follow that progress, too. “We and other community stakehold- Santosham staff. “Bringing together diverse groups of in fact—but many focused on want the public to see what our ers. These local organizations stakeholders and helping them use tech and outputs, not outcomes, and they major priorities are and to be now meet regularly to discuss San Jose, CA data to make better decisions—that’s been minimally reflected the City’s able to track our progress and the data they need for their own really satisfying,” Santosham says. top priorities. “When we had so hold the City accountable and to projects. For example, the Com- many measures in every depart- know we are tackling the tough munity Foundation wants data ment, it was hard to know what issues,” Carreon says. “By mak- on housing code violations, the was important,” says Victoria ing our goals public, we hope to age of housing stock, and simi-

JUNE: 112 cities (40 percent

2015 of eligible ▼ APRIL: WWC cities) apply APRIL: WWC partners head to WWC is launched to Tulsa, OK, for ▼ ▼ SEPTEMBER: Jackson, MS, in first 6 first site visit JUNE: Mesa, AZ, becomes ✪✪✪✪✪✪✪✪ becomes first What Works city to first city to sign weeks AUGUST: First 8 cities announced sign an open data policy agreement with WWC 7 lar information to inform its giv- can’t solve poverty, but we might plan approved. In addition to Software engineer Seth Etter, a civic tech- ing around the amelioration of be able to fix specific problems on the in-person services, the City nology enthusiast in Wichita, was delight- lead paint. Sam Edelstein, Chief specific streets.” launched a DSC website to an- ed when city officials reached out to the Data Officer, says the City’s data swer common questions. To set new Code for America chapter in town, can help pinpoint specific blocks DURHAM: CUTTING RED TAPE DSC up for long-term success, the Open Wichita, as soon as it opened in within census tracts, making it City sought input from residents 2015. City leaders asked how they could possible to target very specific as well as from nearby Charlotte support the group, which is devoted to areas within Syracuse’s impover- and Raleigh, two fellow What helping to solve community problems and ished neighborhoods with infor- Works cities with similar centers. increasing government transparency. Open mation, including vacant houses, Partnering with WWC, Durham Wichita had a ready answer: Adopt an the location of crimes, and code developed goals for DSC and open data policy. “We can act as advo- violations. Says Edelstein: “We’re set up mechanisms to measure all constantly working on ways to As every home or small business progress. “Data and analysis will cates, but at the end of the day, we have resolve issues, and we’re interest- owner knows, obtaining building help us track how the Center is to have buy-in from the City,” Etter says. ed in out- permits can be time-consuming running and identify areas for im- Open Wichita also recommended that comes and the City invite public comment on the draft and frustrating. To counter this provement,” says Patrick Young, CITY RESIDENT metrics. “The data get us all challenge, the City of Durham Director of Durham City-County policy; again, the City agreed, and more The non- on the same page.” opened a new Development Ser- Planning Department/DSC Man- than 120 comments were received. The profits want —Sam Edelstein, vices Center (DSC) in April 2017, ager. All entities now housed in Seth Etter policy was passed in September 2016, to track the Syracuse, NY bringing together over 20 city the Center will meet quarterly to a product of the City’s collaboration with returns on and county departments, state hold each other accountable for WWC partner the Sunlight Foundation, grants they agencies, and advisory boards in driving success. As Durham wel- Wichita, KS as well as Open Wichita. Etter now works make, and they’ve indicated that a one-stop shop on the ground comes unprecedented growth, with the OpenGov Foundation, but still having more consistent, updated floor of City Hall. Residents can the DSC is a testament to the devotes a lot of his spare time to the civic access to data would be helpful meet with customer service spe- City’s efforts to provide a higher tech group. “It’s rewarding to know that the to narrow down where they may cialists and obtain information level of customer service for res- time and effort I’m putting in day to day want to make grants. The data on the processes, time, and cost idents and to foster a more busi- are going toward things that can be huge- get us all on the same page. We involved in getting a project ness-friendly community. ly beneficial to a lot of people,” he says.

JANUARY: Randomized FEBRUARY: control trials Jackson, MS, lead 386 reduces

low-income timeframe ▼ ▼ 2016 residents to for hiring MARCH: WWC DECEMBER: Forbes names sign up for free new establishes Advisory WWC one of the “biggest philanthropic ▼ medical employees Board DECEMBER: 13 new cities join WWC, bets on social change checkups in from 45 to 20 including Tacoma, WA from 2015” , days LA 8 IMPROVING DECISION-MAKING Naperville Police Chief Robert Marshall opportunity for departments to has made it a top priority to provide data work with one another provides to the community. He’s especially proud of 10+ CITIES TACKLE POLICE DIVERSITY recruitment messaging is most advantages, such as messaging the launch of an interactive map that allows effective in getting more people that’s successful in one city being residents to view public safety incidents in There’s a lot at stake for police of color and women to apply. tested in another. The cohort also their neighborhoods. He’s also worked on departments working to rebuild In Chattanooga, the first city to includes Fort Worth, Little Rock, using data and predictive analysis to better trust with their communities fol- partner with BIT on this work, Scottsdale, South Bend, Tacoma, deploy police resources. “We dramatically lowing incidents like officer-in- Mayor Andy Berke strongly sup- and , D.C., to name changed how we train our police officers volved shootings. Many forces ported the effort. Trials revealed a few. after researching training methods and are committing to recruiting more that messages emphasizing the examining data related to police litigation, diverse forces that are reflective challenge of the job and the ca- ST. PAUL: MAKING HOUSING SAFER complaints, injuries, and use of force, reer benefits of joining the police among other things,” Marshall says. Data review also led to the establishment of a team to respond to an increase in “We need a police force that looks CITY LEADER mental health calls with more focused like the citizens it serves.” communication, de-escalation, and follow- —Andy Berke, Mayor of up care. Marshall, who entered policing Chattanooga, TN Robert to be of service to others, says that, as Chief, he most enjoys “advocating for and department tripled the likelihood Marshall providing police employees with the best of applying compared to the con- After a new ordinance shifted resources and best practices so they can trol. These messages were espe- oversight of some 12,000 resi- Naperville, IL provide top quality police services.” Since of the communities they serve. cially effective for people of color, dential rental properties to Saint working with WWC partners to establish WWC partner BIT is support- quadrupling the likelihood that Paul’s Department of Safety and an open data policy, Naperville has looked ing more than 10 cities across they would apply. This resulted in Inspections (DSI), staff struggled to open its data to engage the public and the country to use randomized the most diverse pool that Chat- to keep up with the nearly 200

track progress on other initiatives. control trials to determine what tanooga had experienced. The percent workload increase. Ap- 2016 ▲ ▼ ▼ JUNE: MARCH: WWC releases brief MARCH: Six new cities join WWC, MARCH: WWC hosts two APRIL: First WWC Summit brings San Jose, CA, reduces illegal about gap between cities’ including Little Rock, AR panels at SXSW in Austin, TX together more than 200 city leaders dumping by 146 percent desire and capacity to use data through behavioral- science-based messaging 9 plying data-focused strategies our performance by using data than 2,500 innovations that cre- When Kansas City residents voted to approve that WWC partners had shared is becoming how we do what we ate efficiencies, enhance gov- an $800 million infrastructure repair plan, with the City’s Innovation Team, do,” says DSI Deputy Director ernment, and improve life for Teresa Johnson, head of the organization that DSI identified goals and used Travis Bistodeau. residents. WWC partner GovEx manages the City’s animal shelter, was elated data to allocate resources where worked with Denver to improve by the new $14 million shelter within the pack- they are most needed. DSI DENVER: INVESTING IN STAFF staff’s data analysis capabilities. age, which will be repaid through property has also hired additional staff, Together, they developed and tax increases over 20 years. Winning voters’ equipped inspectors with mobile launched a new Peak Academy approval was built on the City’s tradition of technology to increase efficiency course focused on introducing community engagement, data-driven thinking, in the field, and created incen- analytics concepts to employees and using a quarterly resident satisfaction tives to encourage owners to unfamiliar with using data, as survey to set priorities and allocate funds. better maintain their properties. well as an advanced analytics Kansas City expanded that use of data and CITY RESIDENT A new data-based dashboard course targeting employees with performance management in setting priorities helps to evaluate progress regu- existing data skills who wanted through its collaboration with WWC. Says larly, and staff meet monthly to to accelerate their capability Teresa City Manager Troy Schulte: “[Residents have] review the numbers and iden- beyond basic spreadsheets and been telling us for years to invest more in tify ways to keep moving clos- databases. Denver now offers infrastructure. We delivered the package, and er to performance targets. Less the courses to employees from Johnson they responded.” Johnson, owner of two dogs than a year later, inspections of Denver has been running its cel- across the City who can apply and a cat, says: “Citizens were so in favor of overdue properties are on the ebrated Peak Academy program what they learn to deliver ser- Kansas City, MO getting a true modern shelter built that people decline, and overall productivity since 2012, teaching nearly vices in a more targeted way who, frankly, hadn’t even gone to the polls has increased by more than 50 6,500 city employees to make and make better, more da- before actually registered and came out to percent. As a result, DSI has re- small changes in their daily work ta-driven decisions about where vote.” The City released plans in May 2017 cently received an internationally that will make a big difference to provide resources. Denver to begin work repairing sidewalks and other recognized award for its inno- over time. Employees have gone also worked with BIT to learn infrastructure projects, and plans to break vative approach to inspections. on to save the City more than behavioral science techniques ground in the fall of 2017 for the new shelter, “Reflecting on and improving $20 million and generate more and teach others the tools. next to the Kansas City Zoo.

JUNE: 12 new cities join WWC, including Buffalo,▼ NY AUGUST: Engaging Local Government Leaders (ELGL) names WWC “the most SEPTEMBER: important company operating in the WWC local government arena” releases “Moving the ▼ ▼ Needle” JUNE: First convening of a ▼ brief SEPTEMBER: WWC on Tour kicks off in WWC cohort gathers Pacific Kansas City, MO Northwest cities to trouble- shoot common challenges 10 CHANGING LIVES Melissa Sieben (Mundt) makes a joke of and positive feedback from ser- something that turned out to be no joking mat- SEATTLE: TACKLING HOMELESSNESS community-based human service vice providers and homeless indi- ter. Staff analyzing the city’s blight problem providers. Teaming up with WWC viduals, Seattle is expanding the discovered that up to a third of the 6,000 partner the Government Perfor- pilot by $35 million in contracts vacant or abandoned properties being mance Lab (GPL) at the Harvard focused on homelessness-related mowed by the City/County were privately Kennedy School, Seattle piloted services. owned. “We were their best lawn mowing a new contracting model that re- MESA: FIGHTING BLIGHT service ever,” says Sieben, Assistant County structured $8.5 million worth of Administrator for the Unified Government of contracts around the goal of plac- Wyandotte County and Kansas City. What ing people in permanent housing, happened next shines a light on how using rather than just providing services data to address a city issue can enhance Seattle declared a state of emer- along the way. The pilot also con- community life. Abandoned homes are gency in November 2015 because solidated contracts, saving staff going into the tax sale or land bank, giving the number of people experienc- time and giving providers greater qualified buyers an opportunity to make flexibility to meet clients’ needs. CITY LEADER repairs and find new occupants for the for- ing homelessness reached cri- Contract managers and provid- When Mesa’s Council charged merly vacant homes. The Government is now sis-level proportions, with many ers now meet regularly to review the City with transforming neigh- recouping more funds from property owners living in tent cities rife with crime performance data, enabling the borhoods, staff were determined Melissa Sieben who weren’t paying taxes, due to more flexi- and violence. This wasn’t for a lack City to troubleshoot problems in to use a data-driven approach ble payment plans. Working with WWC, the of funding for the City’s most vul- real time and spread the most to ensure funds redirected to- (Mundt) Government launched an open data portal nerable residents; Seattle’s bud- effective practices. So far, the pi- ward fighting blight reached the and a performance management program to get for homeless services grew lot has yielded promising results: Kansas City, KS drive progress in its blight initiative, launched from $29 million in 2005 to $50 most vulnerable residents. “Some in response to a residential survey. “Every- million in 2016 while homeless- Greater numbers of people—like homes just haven’t had the TLC body should be proud of where they’re from,” ness continued to rise. The City young Georgie’s family (left)— they deserve because of a lack of Sieben says. “We have performance goals realized it had to revamp its con- are being moved into permanent income to make improvements,” that will show we’re moving the needle.“ tracting practices with dozens of housing. Because of this success explains Liz Morales, Housing

JANUARY-MARCH: 12 new cities join WWC, including Modesto, CA DECEMBER: Forbes names WWC one of 2016’s “ten 2016 most promising 2017 ▼ philanthropic ▼ OCTOBER: 16 new cities bets” MARCH: Second WWC Summit brings together join WWC 350 leaders from 91 cities 11 and Community Development its to inform the largely Hispanic ered that two similar summer Rick Harris moved to the Twin Cities eight Director. Working with WWC, residents about complying with programs that expose young years ago when his wife took a new job. Mesa created a blight index that housing codes and other ways to people to career opportunities Leaving behind his office furniture business in tracked data on code violations, sustain improvements. were run by different agencies, San Jose, he decided to start a new commer- crime, graffiti, and vacant prop- with the City-funded program cial interiors business in the Twin Cities area erties. That index helped the CONTRACTING FOR RESULTS being oversubscribed and the but found it hard to break into the private sec- tor, which had composed 90 percent of his City identify a neighborhood of If you haven’t considered that federally funded program being business in . “After the handshake, nearly 350 homes where it pilot- a city’s contracting process has undersubscribed. By improving the facilities person would say, ‘Welcome, ed its Love Your Neighborhood the potential to improve out- coordination and streamlin- but we’ve been working with our vendors for program. Residents along with comes for residents or save ing the enrollment process for 20 years, and we don’t change our vendors City departments and volunteers money, think again. WWC part- youth, the City was able to ful- very much, unless they’re hit by a bus,’” Har- have replaced smoke alarms, ner GPL is helping cities identify ly utilize its federal funding and ris recalls. Today, 90 percent of his business improved land- their goals for key serve nearly 20 additional stu- “Our goals are to create is in the public sector thanks to Saint Paul’s scaping, removed procurements and dents last summer. GPL’s work a neighborhood that efforts to promote racial equity in municipal fifty tons of debris, set up systems to with cities has also focused on CITY RESIDENT contracting. “My biggest contract last year, identified bus stop understands what the City increasing the number of ven- measure outcomes, a big flooring project of nearly $1 million, enhancements, can offer.” dors bidding on contracts. In enabling a compar- was with Saint Paul and one of the housing and more. “Our Boston, for example, the City re- —Liz Morales, Mesa, AZ ison of performance Rick Harris complexes they built,” Harris says. Saint Paul’s goals are to create ceived 13 proposals for a capital over time and across push to ensure equity in contracting is part of a neighborhood that understands similar contracts, as well as ac- IT procurement, more than twice Saint Paul, MN reforming practices within its Procurement and what the City can offer,” Morales tive management of contractors the number it usually receives Contract Compliance and Business Devel- says. The City kicked off the proj- using data. Cities are also work- for similar procurements. Such opment Divisions; that work was launched ect with a survey to understand ing with GPL to better coordi- changes can potentially save with the assistance of WWC. Saint Paul’s the community’s needs, and held nate contracted services across cities millions of dollars and results-driven contracting innovations, which bilingual neighborhood meetings agencies to improve efficiency. lead to higher quality services have saved the City millions of dollars, were and events plus door-to-door vis- In , staff discov- through increased competition. recently recognized with an award.

MARCH: MARCH: Michael R.

Ten new cities ▲ Bloomberg announces MAY: WWC join WWC, What Works Cities launches including Augusta, GA Certification Repurpose for Results ▼ technical MAY: Over 200 cities assistance apply for first round of JUNE: 80 cities now participating Certification in WWC across the U.S. 4 12 Mayors at Work

Knoxville Mayor Madeline Rogero (right)

Salt Lake City Mayor Jackie Biskupski (right)

Nashville Mayor Megan Barry

Kansas City, MO, Mayor South Bend Mayor Pete Buttigieg (center) Sly James

Virginia Beach Mayor Will Sessoms

Boston Mayor Marty Walsh Charlotte Mayor Jennifer Roberts (right) Tacoma Mayor Marilyn Strickland LOUISVILLE, MADISON, MESA, , , , MODESTO, NAPERVILLE, KY WI AZ FL WI MN CA IL

NASHVILLE, NEW HAVEN, NEW ORLEANS, NORFOLK, CITY, OLATHE, ORLANDO, PORTLAND, TN CT LA VA OK KS FL OR

PROVIDENCE, RALEIGH, RANCHO RIVERSIDE, SAINT PAUL, SALINAS, SALT LAKE CITY, SAN FRANCISCO, RI NC CUCAMONGA, CA CA MN CA UT CA

SAN JOSE, SCOTTSDALE, SEATTLE, SOUTH BEND, SYRACUSE, TACOMA, TEMPE, TOPEKA, CA AZ WA IN NY WA AZ KS

TULSA, TYLER, VICTORVILLE, VIRGINIA BEACH, WACO, WASHINGTON, WEST PALM WICHITA, OK TX CA VA TX DC BEACH, FL KS whatworkscities.org

@WhatWorksCities facebook.com/WhatWorksCities