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Tanium™ Asset User Guide Version 1.14.73

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Tanium™ Asset User Guide Version 1.14.73 Tanium™ Asset User Guide Version 1.14.73 May 13, 2021 The information in this document is subject to change without notice. Further, the information provided in this document is provided “as is” and is believed to be accurate, but is presented without any warranty of any kind, express or implied, except as provided in Tanium’s customer sales terms and conditions. Unless so otherwise provided, Tanium assumes no liability whatsoever, and in no event shall Tanium or its suppliers be liable for any indirect, special, consequential, or incidental damages, including without limitation, lost profits or loss or damage to data arising out of the use or inability to use this document, even if Tanium Inc. has been advised of the possibility of such damages. Any IP addresses used in this document are not intended to be actual addresses. Any examples, command display output, network topology diagrams, and other figures included in this document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Please visit https://docs.tanium.com for the most current Tanium product documentation. This documentation may provide access to or information about content, products (including hardware and software), and services provided by third parties (“Third Party Items”). With respect to such Third Party Items, Tanium Inc. and its affiliates (i) are not responsible for such items, and expressly disclaim all warranties and liability of any kind related to such Third Party Items and (ii) will not be responsible for any loss, costs, or damages incurred due to your access to or use of such Third Party Items unless expressly set forth otherwise in an applicable agreement between you and Tanium. Further, this documentation does not require or contemplate the use of or combination with Tanium products with any particular Third Party Items and neither Tanium nor its affiliates shall have any responsibility for any infringement of intellectual property rights caused by any such combination. You, and not Tanium, are responsible for determining that any combination of Third Party Items with Tanium products is appropriate and will not cause infringement of any third party intellectual property rights. Tanium is committed to the highest accessibility standards to make interaction with Tanium software more intuitive and to accelerate the time to success. To ensure high accessibility standards, Tanium complies with the U.S. Federal regulations - specifically Section 508 of the Rehabilitation Act of 1998. We have conducted third-party accessibility assessments over the course of product development for many years, and most recently a comprehensive audit against the WCAG 2.1 / VPAT 2.3 standards for all major product modules was completed in September 2019. Tanium can make available any VPAT reports on a module-by-module basis as part of a larger solution planning process for any customer or prospect. As new products and features are continuously delivered, Tanium will conduct testing to identify potential gaps in compliance with accessibility guidelines. Tanium is committed to making best efforts to address any gaps quickly, as is feasible, given the severity of the issue and scope of the changes. These objectives are factored into the ongoing delivery schedule of features and releases with our existing resources. Tanium welcomes customer input on making solutions accessible based on your Tanium modules and assistive technology requirements. Accessibility requirements are important to the Tanium customer community and we are committed to prioritizing these compliance efforts as part of our overall product roadmap. Tanium maintains transparency on our progress and milestones and welcomes any further questions or discussion around this work. Contact your sales representative, email Tanium Support at [email protected], or email [email protected] to make further inquiries. Tanium is a trademark of Tanium, Inc. in the U.S. and other countries. Third-party trademarks mentioned are the property of their respective owners. © 2021 Tanium Inc. All rights reserved. © 2021 Tanium Inc. All Rights Reserved Page 2 Table of contents Asset overview 9 Sources 9 Online and offline asset data aggregation 9 Predefined reports 9 Summary report 10 Custom reports 10 Views 10 Data export 10 ServiceNow CMDB 10 Tanium™ Connect 10 Flexera 10 Integration with other Tanium products 10 Trends 11 Getting started 12 Step 1: Install Tanium Asset 12 Step 2: Use predefined reports 12 Step 3: Add Asset attributes 12 Step 4: Assign user access 12 Step 5: Import data 12 Step 6: Export Asset data 12 Asset requirements 13 Tanium dependencies 13 Tanium™ Module Server 13 Disk space 14 Tanium Module Server on Linux 14 Endpoints 14 Supported operating systems 14 © 2021 Tanium Inc. All Rights Reserved Page 3 Third-party software 15 Host and network security requirements 15 Ports 15 Security exclusions 15 Internet URLs 16 User role requirements 16 Installing Asset 21 Before you begin 21 Import and configure Asset with default settings 21 Import and configure Asset with custom settings 21 Configure service account 22 Manage dependencies for Tanium solutions 22 Enable collection of Active Directory (AD) information 22 Prepare endpoints 23 Manage solution configurations with Tanium Endpoint Configuration 23 Configure Asset 24 Configure Asset action group for file evidence content 24 Set user permissions on computers 24 Upgrade Asset 25 Verify Asset version 25 What to do next 25 Building reports 26 Work with existing reports 26 View reports 26 Customize columns 27 Filter reports 28 Filter items 29 Create report filter 29 Create a report 31 Specify general report information 31 © 2021 Tanium Inc. All Rights Reserved Page 4 Select columns 31 Define default filter 32 Filter calculations 33 Finish report 33 Delete report 33 Delete assets 33 Configuring sources 34 Configure Tanium source 34 What to do next 35 Configure database source 35 What to do next 37 Disable sources 37 Configuring attributes 38 Asset solution content 38 View and edit default asset attributes 38 Normalized attributes 39 Configure additional Tanium attributes 39 Important considerations for attributes 39 Add attributes 40 Configure external attributes 42 Before you begin 42 Add external attributes 42 Schedule and run Asset data imports 43 View schedule and run import 43 View imports 43 Set user permissions on computers 44 Delete attributes 44 Configuring views 46 Create custom views 46 Specify view details 46 © 2021 Tanium Inc. All Rights Reserved Page 5 Select columns 47 Define filter 47 Filter calculations 48 Finish and test the view 48 Create ServiceNow view 48 Create Flexera views 48 Export data from views 49 Tanium Connect 49 ServiceNow 49 Flexera 49 Exporting data to destinations 50 CSV file 50 Tanium Connect 50 Before you begin 50 Create a connection 50 Asset Reports 50 Asset Computers 51 COMPATIBILITY 51 Filtering No Results and Errors 52 Examples 52 Example: Enhanced JSON 52 Example: Flattened JSON 53 ServiceNow: Orlando Patch 7 or later 53 ServiceNow requirements 53 Tanium requirements 53 Configure secure communication with MID Server 54 Configure Service Graph Connector for Tanium Asset app in ServiceNow 54 Monitor and verify data 55 ServiceNow: Jakarta-New York 55 Before you begin 55 © 2021 Tanium Inc. All Rights Reserved Page 6 Prepare ServiceNow to receive Tanium data 56 Add ServiceNow as a destination 56 Exclude computers from exported ServiceNow data 57 Edit ServiceNow export mappings 57 Run export 57 Check data in ServiceNow 58 Configure least privilege access in ServiceNow 59 Flexera FlexNet Manager Suite: 2019 R2.2 or later 59 FlexNet Manager Suite requirements 59 Tanium requirements 59 Integration instructions 59 Flexera FlexNet Manager Suite: 2019 R1 or earlier 59 Before you begin 60 Configure Flexera staging database 60 Add Flexera destination 61 Configure Flexera to receive data from Tanium Asset 63 (Optional) Enable file evidence content 63 Troubleshooting Asset 64 Collect logs 64 Update service account log level 64 Configure report timeout period 64 Troubleshoot reports 64 Troubleshoot asset data exports and imports 65 View status of imports and exports 65 View import and export logs 65 Disable imports and exports 66 Fix Error: MULTIPLE_DUPLICATE_RECORDS error message in ServiceNow log file 66 Fix missing information in export to ServiceNow Jakarta-New York versions 66 Back up and restore the Asset database 67 Remove unneeded data from the Asset database 68 © 2021 Tanium Inc. All Rights Reserved Page 7 Delete assets 68 Delete attributes 68 Configure data retention and vacuuming 69 Remove Asset tools from endpoints 69 Uninstall Asset 70 Contact Tanium Support 70 Reference: Cron syntax 71 Reference: ServiceNow mappings 72 © 2021 Tanium Inc. All Rights Reserved Page 8 Asset overview With Asset, you can get a complete and up-to-date view of your enterprise inventory. An asset is any computer, server, or virtual machine that is managed by a Tanium Client. The inventory aggregates live asset data with the most recent data from offline assets. You can build reports to show an overview of all your assets, or you can drill down into specific computers or users. Sources Sources define how Asset gets data. By default, Asset uses saved questions in Tanium to get information about your endpoints to populate the Asset database. These saved questions are run on a schedule to regularly update the database. You can augment Asset inventory data with external data from a SQL Server database. By importing data that is typically not available on an endpoint into the Asset data store, you can enable filtering and reporting on information such as department, cost center, building, and location. Online and offline asset data aggregation Asset aggregates data from both online and offline assets into one complete reporting data set. This data is populated from saved questions that are scheduled on a configurable basis. All devices that have answered Tanium Asset questions are visible in Asset reports.
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