WISCONSIN Office of the Commissioner of Insurance

Licensing Information Handbook

Effective as of September 1, 2019

Register online at www.prometric.com/wisconsin/insurance

Published by Prometric Providing License Examinations for the State of Wisconsin

Copyright© 2016-2019, Prometric LLC

REVISED 12052019 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Contents

Introduction 1 A Message from the Office of the Commissioner of Insurance ...... 1 Overview of Licensing Process ...... 1 Wisconsin Licensing Requirements 4 Pre-licensing Education Requirements ...... 5 Pre-licensing Exemptions ...... 6 Fingerprinting and Criminal Background Check Information ...... 7 Scheduling Your Exam 8 Scheduling Information ...... 8 Reschedule and Cancellation ...... 8 If absent or late ...... 9 Test Centers ...... 10 Wisconsin ...... 10 Test Centers ...... 10 Holidays ...... 10 Emergency Closings ...... 10 Testing Accommodations ...... 11 Preparing for Your Exam 12 Study Materials ...... 12 Content Outlines Overview ...... 12 Practice Exams ...... 12 Taking Your Exam 13 Testing Process ...... 13 Test Center Regulations ...... 14 Question Types ...... 15 Experimental Questions ...... 16 Exam Results ...... 16 Appeals Process ...... 17 Licensing Steps 18 Applying for Your License ...... 18 Apply for an Individual Navigator License .. 18 Renewing a License ...... 23 Reinstating Your License ...... 24 Exam Content Outlines 26 Publications 59 Exam Registration Form 63 Credit Card Payment Form 64

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Introduction

A Message The Office of the Commissioner of Insurance (OCI) was created by the legislature in from the Office 1870 and vested with broad powers to ensure that the insurance industry including all licensees meet the insurance needs of Wisconsin citizens responsibly and of the adequately. Agent Licensing is in charge of reviewing and issuing insurance licenses Commissioner to individual intermediaries and firms. It also provides oversight of the professional of Insurance licensing testing services and administration of pre-licensing and continuing education program.

Wisconsin insurance law requires resident agents applying for a major line or some limited lines to pass an examination and submit fingerprints as part of the application process. The licensing process grants permission to individuals to engage in the practice of and prohibits all others from legally practicing insurance sales. By ensuring a minimum level of competence, the licensure process protects the public. OCI is responsible for establishing the acceptable level of safe practice and for determining whether an individual meets that standard.

OCI has contracted with Prometric to develop, evaluate, maintain and revise insurance related examinations for individuals seeking to obtain various insurance licenses in Wisconsin, and to administer the pre-licensing and continuing education program.

This handbook provides information about the examination and licensing process for Overview of obtaining a resident insurance license. You should read this Licensing Handbook Licensing including the examination content outlines prior to taking an exam. Process  Licensing Process Follow these main steps if you are interested in obtaining an insurance license.

1. Read this handbook to learn about examination and licensing requirements. 2. Complete the required pre-licensing education (if applicable) from a Wisconsin approved education provider and obtain a certificate of prelicensing course completion. You can find approved education providers at https://sbs.naic.org/solar-external-lookup/. 3. Make a fingerprint reservation with Fieldprint at www.fieldprintwisconsin.com for the digital fingerprint. Use Fieldprint code FPWIOCIINSURANCE when scheduling your appointment. Fingerprint information is valid for 180 days. 4. Schedule your exam. The easiest way to schedule is online at http://www.prometric.com/wisconsin/insurance 5. Review the examination content outlines which can be found at the end of this document. The content outlines in this guide are the basis for the exams. 6. Bring one, valid, government issued form of identification and a pre-license certificate for line of authority to the test center. Certificates are not required for those taking the Title (2211) or Credit (2212) exams.

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7. Apply for the license via NIPR at www.nipr.com or an NIPR authorized business partner. You must wait 48-72 hours after passing the examination, before submitting the electronic application. Tip: If you cannot find the license type or line of authority (loa) you wish to apply for, make sure any previous order(s) are removed/deleted. Start the NIPR application process again, and your license type/loa should appear. If not, please contact NIPR Customer Service for assistance. Applications can be processed within 24 to 48 hours; however, if your application has been deferred to the state for further review, the processing time could be delayed.

Once your application has been submitted to the State of Wisconsin, you will have 90 days to submit any required information/requirements. Failure to supply the required documentation will cause your application to be CLOSED as EXPIRED. Fees are non-refundable and non-transferable. If you applied for a license type in error, you will need to submit a written request to our office requesting the withdrawal of the application. The application process and the withdrawal of the application represent an administrative expense for the agency and, therefore, the fees are non-refundable and non-transferable. Request can be submitted via email to [email protected] . Please refer to our Helpful Tips for Completing the Agent Licensing Application via the following link https://oci.wi.gov/Documents/AgentsAgencies/TipsAgentApplication.pdf Our office encourages companies, agents, and providers to refer to this document in order to help make the application process easier.

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To get answers that may not be provided in this handbook  Visit our Website: www.prometric.com/wisconsin/insurance Frequently Asked Questions are available: https://www.prometric.com/en- us/clients/insurance/Documents/wisconsin/WIInsuranceExamFAQs.pdf

PRELICENSING AND CONTINUING EDUCATION COURSE LOOKUP A list of courses are available online at https://sbs.naic.org/solar- external-lookup/.

FINGERPRINTING INFORMATION You must make a reservation on Fieldprint at www.fieldprintwisconsin.com At the time of reservation, you must enter the Fieldprint code (not case sensitive): FPWIOCIInsurance

LICENSING INFORMATION Office of the Commissioner of Insurance P.O. Box 7872 Madison, WI 53707-7872 Tel. (608) 266-8699 E-mail: [email protected] Website: oci.wi.gov

More detailed information may be found on oci.wi.gov regarding licensing requirements along with requirements for licenses that do not require prelicensing or examinations.

QUESTIONS ABOUT EXAMINATIONS Prometric www.prometric.com/wisconsin/insurance E-mail: [email protected] Phone: (866) 370-3411 Fax: (800) 347-9242 TDD User: (800) 790-3926

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Wisconsin Licensing Requirements

This section describes: • The types of licenses that require prelicensing and/or an exam and their requirements. • Pre-licensing education requirements and exemptions.

The OCI requires examinations for the license types and lines of authority listed below. Each license granted is valid only for the line of authority named on the license. The basic requirements for each type of license are shown in this chart.

License Type Lines of Authority Prelicensing Exam Fingerprint- Education Required* Required Criminal Background Check

Individual Major Lines Intermediary •Life 20 hours Yes Yes •Accident & Health 20 hours Yes Yes •Property 20 hours Yes Yes •Casualty 20 hours Yes Yes •Personal Lines P&C 20 hours Yes Yes (this license limits the sale of P&C insurance to individuals and families for non- commercial purposes) •Variable (*) No No Life/Variable Annuity

Limited Lines •Credit •Title None Yes Yes None Yes Yes

Individual -- Navigator 16 hours Yes Yes

Certified -- Application 16 hours Yes No Counselor

(*) Individuals seeking the variable life/variable annuity authority must hold a life insurance license and must be registered for Series 6 or Series 7 through the Financial Industry Regulatory Authority (FINRA). NOTE: To sell auto and/or homeowner’s insurance, an agent must obtain both property and casualty authorities or the personal lines P&C authority. Personal Lines P & C is limited to individuals and families auto and homeowner’s for primarily noncommercial purposes. Refer to oci.wi.gov for other license types and requirements that do not require prelicensing education or an examination.

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Pre-licensing The pre-licensing education is not a preparatory course for passing the examination.

Education You must successfully complete the prelicensing education requirement and pass the Requirements corresponding prelicensing proctored exam (if applicable). Prelicensing courses must be offered by an approved provider approved by the OCI.

A list of approved prelicensing education schools is available at https://sbs.naic.org/solar-external-lookup/.

The definition of an approved proctor is someone who is an impartial, disinterested third party or is currently licensed agent with no family or financial relationship to the student and that will verify that the student received no outside assistance. Membership in a professional association or organization does not constitute a financial relationship.

Limited lines of authority do not require prelicensing education.

The chart below lists the prelicensing education and self-study examination requirements for each license type. License Type Required Education Additional Self-Study - (classroom & self-study) Requirements Individual 8 hours – principles of insurance, Must pass a proctored Intermediary general Wisconsin insurance laws examination and submit and ethics proctored affidavit form to 12 hours – for each line of approved school for credit. This authority: policies, terms and is prior to and in addition to the concepts and line specific licensing examination. insurance laws Individual 8 hours – principles of insurance, Must pass a proctored Navigator Wisconsin insurance laws, ethics examination and submit and health insurance proctored affidavit form to 4 hours – Wisconsin public approved school for credit. This assistance program is prior to and in addition to the 4 hours – Affordable Care Act licensing examination. Certified 8 hours – principles of insurance, Must pass a proctored Application Wisconsin insurance laws, ethics examination and submit Counselor and health insurance proctored affidavit form to 4 hours – Wisconsin public approved school for credit. This assistance program is prior to and in addition to the 4 hours – Affordable Care Act licensing examination.

Pre-licensing Education Completion Certificate

You must present a certificate of completion of the required prelicensing education (classroom or self-study) to the test center in order to test. Failure to do so will cause you to be turned away and your fee will be forfeited. The certificate must be printed on state or school letterhead and signed and dated by the provider. Certificates are valid for one (1) year from date of issuance. This certificate can be presented in the form of a faxed copy, electronic version , or paper copy only. Altered certificates will not be accepted. If you have not passed your exam within the one year of completing your prelicensing education, you will be required to retake the pre-licensing education course.

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Pre-licensing The minimum pre-licensing educational requirement do not apply to the following:

Exemptions • If you are applying for the variable life/variable annuity authority or a limited lines credit, legal expense, title, crop, surety, or travel insurance license.

• If you have completed a 2-year Wisconsin vocational school degree program in insurance.

• If you have completed a 4-year college degree in business with an insurance emphasis.

• If you are applying for the applicable line of authority, and hold one of the following professional designations:

Life Accident & Health Property, Casualty, or Personal Lines P&C - Certified Employee Benefit - Registered Health - Accredited Advisor in Specialist (CEBS) Underwriter (RHU) Insurance (AAI) - Chartered Financial Consultant - Certified Employee Benefit - Associate in Risk Management (ChFC) Specialist (CEBS) (ARM) - Certified Insurance Counselor - Registered Employee Benefits - Certified Insurance Counselor (CIC) Counselor (REBC) (CIC) - Certified Financial Planner - Health Insurance Associate - Chartered Property and (CFP) (HIA) Casualty Underwriter (CPCU) - Chartered Life Underwriter (CLU) - Fellow of the Life Management Institute (FLMI) - Life Underwriter Training Council Fellow (LUTCF)

If you are seeking an exemption from the pre-licensing requirement, you must submit the Pre-licensing Exemption Form and official documentation providing evidence of designation. The exemption form and instructions can be obtained via the following link https://oci.wi.gov/Pages/Agents/Prelicensing.aspx#PrelicensingExemptio ns. You can submit the form electronically via the OCI website or by mail or fax with the required supporting documentation to the Agent Licensing Section at (608) 267- 9451 or by e-mail at [email protected].

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You are required to submit your fingerprints in order to obtain your criminal history Fingerprinting from the Wisconsin Department of Justice, Crime Bureau, and the Federal Bureau of and Criminal Investigation. You can make a fingerprint reservation online on Fieldprint at Background www.fieldprintwisconsin.com. At the time of reservation, you must enter the Fieldprint code (not case sensitive): FPWIOCIInsurance. Check Information Applicants must complete this requirement through Fieldprint. Fingerprint cards will NOT be accepted if submitted directly to OCI. The cost is $39.25 for digital fingerprinting. You must present two (2) forms of current signature identification. The primary identification must be government issued, photo bearing with a signature and the secondary identification must contain a valid signature. Identification must be in English. Fingerprinting/Criminal History results typically are made available electronically to OCI within 24-72 hours after completion. Note: If fingerprints are rejected, this will delay OCI in processing your application. Our office does not pre-qualify for licensing. Each application is reviewed on an individual basis after applicant has been successful on the examination(s) and all licensing requirements are completed. Examples of some of the criteria OCI may consider in reviewing an individiuals criminal background are: 1. The basis for the criminal charges/convictions & whether they are related to activities or character required of insurance agents. 2. The age of the applicant at the time of the charge/conviction. 3. The age of the charges/convictions. 4. Whether the applicant has successfully completed the sentence and probation. 5. Pending criminal charges. 6. Whether all charges/convictions were disclosed on the application. 7. Whether the applicant disclosed charges or convictions that are not listed on the criminal background check. i.e. Other state convictions, federal charges/convictions or Wisconsin charges/convictions not listed. 8. Other Ordinance violations such as, but not limited to, theft.

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Scheduling Your Exam

Prometric provides computerized testing through its multistate testing network. You Scheduling may take the exam at any Prometric test center in the United Information States. Follow the instructions here to register and schedule an appointment.

Testing Accommodations. If you require an Americans with Disabilities Act (ADA) accommodation(s) or English as Second Language (ESL) additional time, see the “Testing Accommodations” section below.  Online Schedule online—it saves time and it’s easy! You can easily schedule your exam online at any time using our Internet Registration Service by going to: 1 www.prometric.com/wisconsin/insurance. 2 Click on Create or Login to Your Account to register. 3 Click on Schedule Your Test and follow the prompts.

By fax or mail You may fax the completed Exam Registration Form found at the end of this handbook to Prometric to (800) 347-9242. You must also include the completed Credit Card Payment Form (Visa, MasterCard or American Express). The cardholder’s signature must be on the Form. OR

You may mail the completed Exam Registration Form and the appropriate exam fee to the address on the form. When registering by mail, you may pay the exam fee by Visa, MasterCard or American Express. Personal checks and cash are not accepted.

If paying by credit card, you must also include the completed Credit Card Payment Form (Visa, MasterCard or American Express). The cardholder’s signature must be on the Form. By phone If you are unable to schedule online, you may schedule the examination by calling (866) 370-3411 between 8 a.m. and 9 p.m. (Eastern Time), Monday through Friday, and between 10 a.m. and 3 p.m. (Eastern Time), Saturday and Sunday. Please have your exam information and credit card information for payment available. Reschedule and Cancellation To reschedule your existing exam appointment, you must contact Prometric 24 hours prior to the exam appointment date in order to avoid forfeiting your exam fee.

To cancel your existing exam appointment, you must contact Prometric either through our toll-free number or by visiting www.prometric.com/wisconsin at least three (3) calendar days prior to your scheduled exam appointment in order to avoid forfeiting $40 of your original exam fee. After you cancel your exam, you must

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initiate a refund by going to https://fs6.formsite.com/Prometric/form33/index.html and completing the refund form.

Prometric will review refund requests and email decisions to you within 7-10 business days of receipt unless further research and/or documentation are required. Prometric reserves the right to request documentation to support any illness or emergency claim. Refund requests made via phone will not be accepted.

If you change or cancel your appointment without proper notice, you will forfeit your examination fee(s). If absent or late for your appointment If you miss your appointment, or arrive late and are not allowed to test, you will forfeit your exam fee(s).

Available Wisconsin Examinations

LIST OF WISCONSIN EXAM LINE OF EXAM AUTHORITY SERIES

Life Exam 22-01

Life (for agent who held life license) 22-02

Accident & Health Exam 22-03

Accident & Health (for agent who held A&H

22-04 license)

Property Exam 22-05

Property (for agent who held property license) 22-06

Casualty Exam 22-07

Casualty (for agent who held casualty license) 22-08

Personal Lines P&C Exam 22-09

Personal Line PC (for agent who held this license) 22-10

Title Exam 22-11

Credit Exam 22-12

Navigator Exam 22-14

Individuals who are eligible for the examination “for agent who held property license” are individuals that previously held the specific line(s) of authority in

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Wisconsin or another state. Proof of eligibility may be required by OCI during the application process.

Test Centers You may take the exam at any Prometric test center in the United States. Test center locations are subject to change. Be sure to verify the address of and directions of the test center before you leave for the exam. Wisconsin Test centers that might be most convenient in Wisconsin include: Test Centers For a list of ALL Prometric test sites, please visit www.prometric.com/wisconsin Test Sites Wausau, WI Eau Claire, WI La Crosse, WI 1 Corporate Drive 1903 Keith Street 210 South 7th Street Suite 102 1st Floor, Suite 4 Suite 4 Wausau, WI 54401 Eau Claire, WI 54701 La Crosse, WI 54601

Madison, WI Ashwaubenon,WI Brookfield, WI 1721 Thierer Rd, East 1525 Park Place 19435 West Capitol Drive Pointe Plaza - 1st Floor (Suite 400) Suite L04 Madison, WI 53704 Ashwaubenon, WI 54304 Brookfield, WI 53045

Duluth, MN Rochester, MN Woodbury, MN 2200 London Road 2001 2nd Street SW 1811 Weir Drive Suite 202 Moga Building Suite 340 Duluth, MN 55812 Rochester, MN 55902 Woodbury, MN 55125

Bloomington, MN Sycamore, IL Deerfield, IL Northland Center 1715 Dekalb Ave 770 Lake Cook Road 3600 American Blvd West Suite B Suite 200 Suite 200A Sycamore, IL 60178 Deerfield, IL 60015 Bloomington, MN 55431

Holidays Testing generally does not occur on federal holidays. Additional state holidays may be observed in the state where you schedule the exam appointment. Emergency Closings Severe weather or an emergency could require canceling scheduled exams. If this occurs, Prometric will attempt to contact you by phone; however, you may check for testing site closures by checking our website at www.prometric.com/en- us/pages/siteclosure.aspx or calling Prometric at (866) 370-3411. If the site is closed, the exam will be rescheduled without a rescheduling fee.

If a test center is open for testing and you choose not to appear for the appointment, you will forfeit the exam fees and must reschedule and pay another exam fee.

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Testing ADA Accommodation. Reasonable testing accommodations are provided to allow candidates with documented disabilities recognized under the ADA an Accommodations opportunity to demonstrate their skills and knowledge. Prometric makes every effort to provide reasonable testing accommodations that enable all test takers to take examinations.

If you require testing accommodations under the Americans with Disabilities Act (ADA), please complete and submit a Testing Accommodation Request Form online at https://www.prometric.com/en-us/for-test-takers/prepare-for-test- day/pages/arrange-testing-accommodations.aspx, or contact Prometric at (888) 226-9406 to obtain an Accommodation Request Form. Professional documentation of the disability must be submitted with the Accommodation Request Form to aid Prometric in determining the appropriate testing accommodations. Thirty days’ advance notice is required for all testing arrangements. There is no additional charge for these accommodations.

ESL Accommodation. All examinations are given in English. If English is not your primary language, you may qualify for additional time for the test by requesting an ESL Authorization from Prometric. To request an ESL authorization, please submit : • A personal letter requesting the authorization; and • A letter from the English instructor or sponsoring company (on company letterhead), certifying that English is not your primary language.

Please fax documents to 800.347.9242 and allow three (3) days for processing. If your request is approved, Prometric may extend the time limit on your examination to time-and-one-half or 150% of the normal time limit. Prometric will inform you by mail whether your request for accommodation is approved. You should not schedule your exam until you have received the confirmation email. Exams scheduled before the ESL request has been approved will not include extra time.

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Preparing for Your Exam

Being well prepared can help you pass the exam and save time and • Information about study materials. • An overview of the exam content outlines. • Practice Exams. Study Materials In addition to any pre-licensing education that is required for the exam, you are free to use the materials of your choice to prepare for the exam. Different publishers provide materials to assist you in preparing for insurance licensing exams. These materials take different approaches and you should choose one that meets your needs. Make sure your study materials are current and that they cover the topics in the outlines. You may access these study materials via the Publications section near the rear of this handbook following the content outlines. ✓ Neither the Office of the Commissioner of Insurance nor Prometric reviews or approves these study materials.

General recommendations. You may obtain recommendations for study materials and pre-licensing study courses from insurance companies, the company or agency you plan to work for, or local insurance and agents’ associations. Wisconsin statutes. The exam outlines contain a section on Wisconsin statutes and regulations. In addition to general study material, you may wish to consult the references cited in the applicable content outlines. You can access Wisconsin statutes and insurance regulations at http://oci.wi.gov/wisrules.htm Content The license exam for each type of license consists of questions that test knowledge Outlines of topical areas listed in the content outline for that exam. An overview of each exam content outline appears at the end of this handbook. You can view a complete Overview outline specific to your exam online at https://www.prometric.com/en- us/clients/insurance/Pages/wi-content-outlines.aspx

Note Do not schedule the exam until you are familiar with all subject areas in the applicable content outline.

Practice Exams To take a practice exam, select or copy link below to your browser: https://www.prometric.com/en-us/clients/insurance/Pages/practice- exam.aspx While practice exams contain general, non-state specific insurance questions, they are created in the same format and use the same question types as the actual licensure exams. Practice exams are designed to help you become familiar with the computer-based testing process. During the practice exam, you will get immediate feedback to correct and incorrect responses as well as overall feedback at the end of the session just as you would during the actual exam. Practice exams are available for: • (LIPA) Life Insurance Producer/Agent Practice Exam in English only • (HIPA) Health Insurance Producer/Agent Practice Exam in English only • (PIPA) Property & Casualty Insurance Producer Practice Exam in English only • There is no cost to take Prometric Practice Exams!

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Taking Your Exam

Knowing what to expect when taking the exam may help you prepare for it. This section contains: • An overview of the testing process. • Regulations that will be enforced at the testing center. • Information about the types of questions on the exam. • A guide to understanding the exam results. • Information about appeals.

The exam will be administered by computer but you do not need any computer Testing experience or typing skill to take the exam. Process Arrival. You should arrive at least 30 minutes before the scheduled exam appointment. This allows time for you to sign in and for staff to verify your identification and complete all security checks.

Pre-licensing Education Certificate required. You will be required to present your pre-licensing certificate in order to test. Acceptable forms of proof include faxed copies, electronic certificate, and paper copies only. The certificate must show a state or school letter head and be signed and dated by the provider. Altered certificates cannot be accepted. Pre-licensing certificates are valid for 1 year from issue date.

Certificates are not required for those taking the Title (2211) or Credit (2212) exams.

Identification required. You must present a valid form of government issued identification before taking the test. The identification document must: • Be government-issued (e.g., driver’s license, a state-issued identification card, passport, or military identification card). • Contain both a current photo and signature (if not you must present two identification cards: one with your photo and one with your signature). • Exactly match the name used to register for the exam (including designations such as “Jr.” and “III”).

Important Failure to provide appropriate identification at the time of the exam is considered a missed appointment. As a result, you will be required to pay ✓ another full examination fee before making another appointment. If you cannot provide the identification listed above, contact Prometric before scheduling the appointment to arrange an alternative way to meet this requirement.

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Test Center Copyrighted questions. All test questions are the property of Prometric and Regulations are protected by copyright. Federal law provides severe civil and criminal penalties for the unauthorized reproduction, distribution, or exhibition of copyrighted materials.

To ensure that all candidates are tested under similar conditions, the following regulations and procedures will be enforced at each test center. Failure to follow any of these security procedures may result in your being disqualified from taking an examination.

1 While in the test center, you will be continuously monitored by video. During your examination, you will also be monitored by physical walk-throughs and through an observation window. All testing sessions are video and audio recorded. 2 You must present valid (unexpired) and acceptable ID(s) in order to take your test. (See “Identification required” in the previous section). 3 You will be scanned with a metal detector wand prior to every entry into the test room. If you refuse, you cannot test. 4 You will be required to raise your pants legs above your ankles, empty and turn all pockets inside-out and raise shirt sleeves above your wrists prior to every entry into the test room. 5 If you are wearing eyeglasses, you will be required to remove them for visual inspection to ensure they don’t contain a recording device. Large jewelry items must be stored in your locker due to concerns over concealed recording devices. 6 You must sign the test center roster each time you leave the test room. You must also sign back in and show your ID to the Test Center Administrator (TCA) in order to re-enter the test room. 7 You are prohibited from communicating, publishing, reproducing, or transmitting any part of your test, in any form or by any means, verbal or written, for any purpose. 8 You must not talk to other candidates or refer to their screens, testing materials, or written notes in the test room. 9 You must not use written notes, published materials, or other testing aids. 10 You are allowed to bring soft ear plugs or center-supplied tissues into the test room. 11 Any clothing or jewelry items allowed to be worn in the test room must remain on your person at all times. Removed clothing or jewelry items must be stored in your locker. 12 You must not bring any personal/unauthorized items into the testing room. Such items include but are not limited to outerwear, hats, food, drinks, purses, briefcases, notebooks, pagers, watches, cellular telephones, recording devices, and photographic equipment. Weapons are not allowed at any Prometric test center. You will be asked to empty and turn your pockets inside out prior to every entry into the test room to confirm that you have no prohibited items. 13 You must return all materials issued to you by the test center administrator (“TCA”) at the end of your test. 14 You are not allowed to use any electronic device or phone during breaks.

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15 If you have a medical condition that may require you to access food or medicine during your exam session, you must store those items separately from other items you place in the test center locker. You must inform the TCA before you retrieve the food or medicine, and the TCA will observe you obtaining the item from the locker. You are not allowed to access any item other than food or medicine needed for a medical reason. 16 You must conduct yourself in a civil manner at all times when on the premises of the test center. Exhibiting abusive behavior towards the TCA or any other staff member of the test center may result in examination disqualification and criminal prosecution. Failure to follow any of these security procedures may result in the disqualification of the examination. Prometric reserves the right to audio and videotape any examination session.

For more information on Prometric test center regulations, please visit: www.prometric.com/en-us/for-test-takers/prepare-for-test- day/documents/TestCenterRegulations.pdf

Please note: Test center administrators are not allowed to answer any questions pertaining to the exam content. If you do not understand a question on the examination, you should answer the question to the best of your ability.

Question T ypes The examination contains four-option multiple-choice questions. These questions are designed to be as clear and concise as possible while testing knowledge and comprehension of insurance concepts as well as the application of the insurance concepts. The design of the exam ensures that those who possess the required knowledge of the specific insurance line of authority being tested should perform well on the examination for which they prepared.

Question Formats Three different multiple-choice formats are used. Each format is shown in the following examples. An asterisk (*) indicates the correct answer in each sample question.

Format 1—Direct Which one of the following is a type of health insurance policy designed to replace question the wages of an insured that is unable to work due to an accident or sickness? * 1. Disability Income Insurance Policy 2. Employer-Sponsored Group Major Medical Policy 3. Hospital Expense Insurance Policy 4. Special Risk Policy

Format 2— Benefits under workers’ compensation insurance are payable: Incomplete 1. For bodily injury that is accidental or intentional sentence * 2. Regardless of the liability of the employer 3. Unless safety rules are violated 4. Up to a maximum of 30 percent of weekly wages

Format 3—All of A life insurance policy may include provisions that do all of the following EXCEPT: the following 1. Restrict coverage if death is caused by suicide except 2. Require evidence of insurability to reinstate coverage * 3. Extend the contestable period beyond two years 4. Adjust proceeds if the insured’s age is misstated on the application

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Experimental The examination may include some experimental questions that will not be scored. If Questions present, they are distributed throughout the examination and will not be identified as such. These are used to gather statistical information on the questions before they are added to the examination as scored items. These experimental questions will not be counted for or against you in the final examination score.

You will be helping us help future test takers by completing five (5) experimental test questions in your exam. We plan to use the experimental questions on future exams based on your performance.

The questions will:

• be randomly distributed within your test

• will not be counted in your final score

• time spent on the question will not be deducted from your test time

Exam Results At the end of the exam, you will see a completion notice on screen. A copy of your score report will be emailed to the email address you provided at the time of scheduling. The report indicates the overall score and grade, including the numerical percentage of questions answered correctly and whether you passed or failed.

The report also displays the correct percentage in each major section of the exam, as defined by the exam content outline. These section scores are shown to guide you, or your employer and/or trainer, about areas requiring additional preparation for retesting if you do not pass the exam. Even after you pass, you may want to focus on these areas as you begin to provide insurance products and services to the public.

Duplicate score reports, please use our electronic score report portal to download or print duplicate copies of your candidate score report when or as needed. Please visit www.scorereports.prometric.com. You will be required to enter the confirmation number of your exam and your last name to complete this task.

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Sample Score Report

Note that the section percentages will not average out to the total percentage score. That is because individual exam outline sections are allocated different numbers of questions on the exam. The total percentage score is computed by dividing the number of questions you answered correctly by the total number of questions in the exam. Adding the section percentages and dividing by the total number of sections do not compute the total score.

Prometric electronically notifies OCI of exam results within 48-72 hours of passing the exam. Note that exam scores are confidential and will be revealed only to you and OCI.

Appeals Prometric’s goal is to provide a quality examination and a pleasant testing experience for every candidate. If you would like to submit an appeal concerning Process examination content, registration, scheduling or test administration (testing site procedures, equipment, personnel, etc.), please submit an appeal by visiting www.prometric.com/contactus and clicking on “Request an Appeal”.

Once submitted you will receive an email response within 20 days indicating whether your appeal has been approved.

17 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Licensing Steps

Approval of a application depends on the review and approval of all license application requirements. This section offers information about: • Applying for your license. • Application Questions. • Renewing your license. • Reinstating your license.

Applying for Apply for an Intermediary Individual License Your License Once you have passed your exam, you must apply for your license within 180 days. You can submit an electronic application within 48-72 hours of passing the examination via NIPR at www.nipr.com or an NIPR authorized business partner.

A $10 fee is charged for each application submitted pursuant to s. 601.31 (1) (Lg), Wis. Stat. You can submit one application for one or more lines of authority. The fee for all applications submitted is non-refundable and non-transferable. Apply for an Individual Navigator License Navigator licenses must be applied for via paper. You can submit a paper application to the OCI after completing the pre-licensing training, any federally required exchange training, passing the examination, and paying the license fee. An application form may be downloaded free of charge from the OCI’s website at https://oci.wi.gov/Pages/Agents/NavigatorLicense.aspx.

OCI will process the license upon receipt of a complete application and verification that you have met all licensing requirements. OCI will process the license upon receipt of a complete electronic application and verification that the applicant has met all licensing requirements. Once application is approved, you can print a copy of the license online via State Based Systems (SBS) at https://sbs.naic.org/solar-external-lookup/license-manager for free. For newly licensed individuals, your National Producer Number (NPN) will be issued to you within 24-48 hours after you have been approved. To look up your NPN please select the following link. https://www.nipr.com/PacNpnSearch.htm In Wisconsin, your NPN is the same as your license number. Once you have your NPN, you may print your license from State Based Systems (SBS) at https://sbs.naic.org/solar-external- lookup/license-manager for free.

Wisconsin does not mail a hard copy of the license to the applicants.

Register to Act as a Certified Application Counselor (CAC)

Certified Application Counselors are not required to be fingerprinted or apply for a license. However, they are required to register with OCI. You must provide the employer or sponsor with documentation showing successful completion of the pre-licensing and examination requirements. It is the responsibility of the entity with which the CAC is associated to register.

Certified Application Counselors, once authorized by the federal echange, must register with OCI using the Nonnavigator Business Entity Intiial Registration Form which can be accessed via https://oci.wi.gov/Pages/Agents/NavigatorLicense.aspx#CACentity. The

18 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

form along with a list of all individual CAC’s and any other nonnavigator assisters should be emailed to [email protected].

19 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Application Questions

As a part of the application process, agents and navigators are required to answer background questions on the licensing application.

If you answer “YES” to any of the questions, you must submit copies of the required documentation directly to the OCI for consideration. The required documentation should be submitted to OCI at the time the electronic or paper application is completed. You can also submit supporting documentation through the NIPR Attachment Warehouse at www.nipr.com or fax to the Agent Licensing Section at (608) 267-9451 or via email to [email protected].

If you answer”NO”to an application question and our office identifies either an administrative action, criminal activity, delinquent taxes, etc., the application process will be delayed and you may be subject to action taken by OCI. If you are unclear as to whether something needs to be reported, we encourage you to err on the side of reporting. This will ensure timely processing of the license application, and help prevent administrative action to be taken against you.

READ AND ANSWER QUESTIONS CAREFULLY!

Individual applicants are required to answer the following legal questions on the licensing application:

1 a. Have you ever been convicted of a misdemeanor, had a judgment withheld or deferred, or are you currently charged with committing a misdemeanor?

You may exclude the following misdemeanor convictions or pending misdemeanor charges: traffic citations, driving under the influence (DUI), driving while intoxicated (DWI), driving without a license, reckless driving, or driving with a suspended or revoked license.

You may also exclude juvenile adjudications (offenses where you were adjudicated delinquent in a juvenile court)

1b. Have you ever been convicted of a felony, had a judgment withheld or deferred, or are you currently charged with committing a felony? You may exclude juvenile adjudications (offenses where you were adjudicated delinquent in a juvenile court)

If you have a felony conviction involving dishonesty or breach of trust, have you applied for written consent to engage in the business of insurance in your home state as required by 18 USC 1033? If so, was consent granted? (Attach copy of 1033 consent approved by home state.)

1c. Have you ever been convicted of a military offense, had a judgment withheld or deferred, or are you currently charged with committing a military offense?

NOTE: For Questions 1a, 1b and 1c, “Convicted” includes, but is not limited to, having been found guilty by verdict of a judge or jury, having entered a plea of guilty or nolo contendere or no contest, or having been given probation, a suspended sentence, or a fine.

If you answer yes to any of these questions, you must attach to this application: a) a written statement explaining the circumstances of each incident, b) a copy of the charging document,

20 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

c) a copy of the official document, which demonstrates the resolution of the charges or any final judgment.

2. Have you ever been named or involved as a party in an administrative proceeding, including FINRA sanction or arbitration proceeding regarding any professional or occupational license or registration?

“Involved” means having a license censured, suspended, revoked, canceled, terminated; or, being assessed a fine, a cease and desist order, a prohibition order, a compliance order, placed on probation, sanctioned or surrendering a license to resolve an administrative action. “Involved” also means being named as a party to an administrative or arbitration proceeding, which is related to a professional or occupational license, or registration. “Involved” also means having a license, or registration application denied or the act of withdrawing an application to avoid a denial. INCLUDE any business so named because of your actions in your capacity as an owner, partner, officer or director, or member or manager of a Limited Liability Company. You may EXCLUDE terminations due solely to noncompliance with continuing education requirements or failure to pay a renewal fee.

If you answer yes, you must attach to this application: a) a written statement identifying the type of license and explaining the circumstances of each incident, b) a copy of the Notice of Hearing or other document that states the charges and allegations, and c) a copy of the official document, which demonstrates the resolution of the charges or any final judgment.

3. Has any demand been made or judgment rendered against you or any business in which you are or were an owner, partner, officer or director, or member or manager of a limited liability company, for overdue monies by an insurer, insured or producer, or have you ever been subject to a bankruptcy proceeding? Do not include personal bankruptcies, unless they involve funds held on behalf of others.

If you answer yes, submit a statement summarizing the details of the indebtedness and arrangements for repayment, and/or type and location of bankruptcy.

4. Have you been notified by any jurisdiction to which you are applying of any delinquent tax obligation that is not the subject of a repayment agreement?

If you answer yes, identify the jurisdiction(s):

5. Are you currently a party to, or have you ever been found liable in, any lawsuit, arbitrations or mediation proceeding involving allegations of fraud, misappropriation or conversion of funds, misrepresentation or breach of fiduciary duty?

If you answer yes, you must attach to this application: a) a written statement summarizing the details of each incident, b) a copy of the Petition, Complaint or other document that commenced the lawsuit or arbitration, or mediation proceedings, and c) a copy of the official documents, which demonstrates the resolution of the charges or any final judgment.

6. Have you or any business in which you are or were an owner, partner, officer or director, or member or manager of a limited liability

21 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

company, ever had an insurance agency contract or any other business relationship with an insurance company terminated for any alleged misconduct?

If you answer yes, you must attach to this application: a) a written statement summarizing the details of each incident and explaining why you feel this incident should not prevent you from receiving an insurance license, and b) copies of all relevant documents.

7. Do you have a child support obligation in arrearage?

If you answer yes, a) by how many months are you in arrearage? b) are you currently subject to and in compliance with any repayment agreement? c) are you the subject of a child support related subpoena/warrant? (If you answered yes, provide documentation showing proof of current payments or an approved repayment plan from the appropriate state child support agency.)

8. In response to a “yes” answer to one or more of the Background Questions for this application, are you submitting document(s) to the NAIC/NIPR Attachments Warehouse?

If you answer yes, will you be associating (linking) previously filed documents from the NAIC/NIPR Attachments Warehouse to this application?

Once your application has been submitted to the State of Wisconsin, you will have 90 days to submit any required information/requirements. Failure to supply the required documentation will cause your application to be CLOSED as EXPIRED. Fees are non-refundable and non-transferable.

OCI will process the license application upon receipt of a complete electronic/paper application. For newly licensed individuals, your National Producer Number (NPN) will be issued to you first within 24-48 hours after you have been approved.

To look up your NPN please select the following link. https://www.nipr.com/PacNpnSearch.htm In Wisconsin, your NPN is the same as your license number. Once you have your NPN, you may print your license from State Based Systems (SBS) at https://sbs.naic.org/solar-external-lookup/license-manager for free.

Wisconsin does not mail a hard copy of the license to the applicants.

Once approved, you can then request to be appointed with the insurance company in order to transact insurance business in Wisconsin.

22 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Renewing a License

Notification to all licensees are sent 45-60 days prior to the license expiration date both via email and first class mail. The notification is not required in order to renew the license, it serves as a reminder only.

Renewal for Intermediary (Producer) Individual

Resident and nonresident intermediary licenses expire every two years on the last day of the licensee's birth month. It is possible that licensees may be given longer than the required minimum of 24 months. For example, if an agent applies for a license March 1, 2016, with a birth date of January 30, 2016, the agent's license will expire January 31, 2019.

Resident licensees wanting to renew their license must be CE compliant first and then renew via www.nipr.com or through an authorized business partner. Resident renewal fee is $35. Each resident holding major lines of authority must biennially complete 24 credit hours of education, a minimum of 3 of the 24 credit hours must be in ethics. Wisconsin does not carryover CE credits.

Nonresident licensees wanting to renew their license must renew via www.nipr.com or through an authorized business partner. Nonresident renewal fee is $70.

Renewal for Individual Navigator

Navigators renew October 1st of every year. Individuals are required to complete 8 hours of continuing education, complete federal training, verify individual affiliation to an entity, and pay renewal fee. Renewal applications must be submitted via paper and can be downloaded at https://oci.wi.gov/Documents/OCIForms/11-090.pdf.

Ongoing Registration for a Certified Application Counselor (CAC)

CAC’s by October 1st, must attest to OCI that completed training is completed. Detailed instruction can be found at https://oci.wi.gov/Pages/Agents/NavigatorLicense.aspx#IndividualCoun selor

23 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Reinstating The Reinstatement fee for resident intermediaries is $70. If you want to reinstate Your License a Wisconsin resident intermediary (producer) expired license, please follow the instructions below:

Resident Intermediary License

• License expired less than 12 • License expired more than 12 months: months:

• Pre-licensing education and • Complete pre-licensing education exam not required for for the previously held line of previously held line of authority. authority. Adding new line

requires pre-licensing education and exam for new line. • Schedule and take the exam that covers state law, rules and

regulations: • All prior continuing education www.prometric.com/wisconsin/in requirements must be surance completed.

• Submit fingerprints and apply • Apply online via NIPR at online via NIPR at www.nipr.com www.nipr.com or an NIPR or an NIPR authorized business authorized business partner. partner.

Note: Any resident agent whose license was revoked for failing to pay delinquent taxes or child support must submit the Resident Reinstatement Paper Application which can be downloaded at https://oci.wi.gov/Pages/Agents/ReinstateLicense.aspx#res and mail directly to OCI with payment.

Non-resident Intermediary License

Wisconsin non-resident license expired less than 12 months -- Apply for license to reinstatement online via NIPR at www.nipr.com or an NIPR authorized business partner. Reinstatement fee is $140. Additional instruction can be found at https://oci.wi.gov/Pages/Agents/ReinstateLicense.aspx#NonRes.Wisconsin non- resident license expired more than 12 months must apply for a license online via NIPR at www.nipr.com or an NIPR authorized business partner and pay $75.00 per line of authority. Additional instruction can be found at https://oci.wi.gov/Pages/Agents/NonresidentLicenseApplication.aspx.

Navigator Individual License Navigators whose license has been expired for less than 12 months must satisfy all training requirements and submit a paper application along with $70 reinstatement fee. For detailed instruction please refer to https://oci.wi.gov/Pages/Agents/NavigatorLicense.aspx.

Certified Application Counselor (CAC) Registration Certified Application Counselor (CAC) registration is not eligible for reinstatement. Please route any inquiries to [email protected].

24 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Reporting Updating Name, Address, Phone, or Email Each licensee shall, within 30 days, notify the commissioner in writing of any change Requirements of residence, mailing address, and/or business address. A specific form is not required for this notification.

Address, phone, or e-mail changes can be submitted to www.nipr.com.

E-mail address may also be updated through www.statebasedsystems.com.

OCI also accepts changes mentioned above to be sent directly to OCI at [email protected]

Disclosure Requirements

All licensed agents in Wisconsin must report the following within 30 days per s. Ins 6.61 (16), Wis. Adm. Code:

• Except for action taken by the Wisconsin Office of the Commissioner of Insurance, any formal administrative action against the intermediary taken by any state's insurance regulatory agency, commission or board or other regulatory agency which licenses the person for any occupational activity. The notification shall include a description of the basis for the administrative action and any action taken as a result of the proceeding, a copy of the notice of hearing and other documents describing the problem, a copy of the order, consent to order, stipulation, final resolution and other relevant documents.

• Any initial pretrial hearing date related to any criminal prosecution of the intermediary taken in any jurisdiction, other than a misdemeanor charge related to the use of a motor vehicle or the violation of a fish and game regulation. The notification shall include a copy of the initial criminal complaint filed, the order resulting from the hearing and any other relevant legal documents.

• Any felony conviction or misdemeanor conviction in any jurisdiction, other than a misdemeanor conviction related to the use of a motor vehicle or the violation of a fish and game regulation. The notification shall include a copy of the initial criminal complaint or criminal charging document filed, the judgement of conviction, the sentencing document, the intermediary's explanation of what happened to cause criminal proceedings, the intermediary's reasons why no action should be taken regarding the intermediary's license and any other relevant legal documents.

• Any lawsuit filed against the licensee or the licensee's business in which there are allegations of misrepresentation, fraud, theft or embezzlement involving the licensee or the licensee's business. The notification shall include a copy of the initial suit documents, the intermediary's explanation of what happened to cause the civil proceedings, the intermediary's reasons why no action should be taken regarding the intermediary's license and any other relevant legal documents.

Disclosures may be submitted through the NIPR Attachments Warehouse at http://www.nipr.com/attachment_warehouse_announcements.htm or directy to OCI via e-mail at [email protected].

25 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Exam Content Outlines

The following outlines give an overview of the content of each For example, 10 percent means that 10 questions will be of the Wisconsin insurance examinations. Each examination will drawn on a 100-question exam and 15 will be drawn on a include questions on the subjects contained in the outline. The 150-question exam. percentages indicate the relative weight assigned to each An outline that includes full descriptive subsections for your section of the examination. exam is available online at www.prometric.com/wisconsin/insurance.

Wisconsin Life: General and State s. Ins 28.04(2)(b), Ref: s. 628.11, s. Series 22-01 s. Ins 28.06(6) 628.40, s. 631.20, Disciplinary actions s. 631.20(3), s. 100 questions (5 pre-test items) License termination, 631.22, s. 631.28, Two-hour time limit suspension, or s. Ins 6.07, s. Ins Effective: November 16, 2019 revocation 6.11, s. Ins 6.11(3), Monetary forfeiture s. Ins 6.55, (fines) s. Ins 6.55(4)(b), s. 1.0 Insurance Regulation 35% Ref: s. 601.31, s. Ins 6.57, s. Ins 6.85 (35 Items) 601.64, s. Producer regulation 1.1 Licensing 628.10(1), Fiduciary and trust Purpose s. 628.10(2), s. account Ref: ch. 628 628.10(3), s. responsibilities Persons required to be 628.345(1)(b), s. Place of licensed 628.345(2), s. business/records Ref: s. 618.41, ch. 628.345(3)(a), maintenance 628, s. 628.02(1), s. 628.345(3)(d), s. Compensation of s. 628.02(3), s. 628.345(3)(e), agents 628.02(4), s. s. 628.345(3)(f), s. Controlled business 628.02(5), Ins 6.63 Shared commissions s. 628.03, s. 1.2 State regulation Proper exchange of 628.04, s. 628.49, Commissioner's general business s. 632.69(1)(b) and duties and powers Ref: s. 628.32, s. (c), Duties 628.51, s. 628.61, s. 632.69(2), s. Ins Hearings s. Ins 6.66 6.58, s. Ins 42.01, Penalties Marketing practices s. Ins 42.03, s. Ins Wisconsin Insurance Misrepresentation 47 Security Fund False advertising License Requirements Ref: ch. 227, s. Rebating Ref: ch. 26, s. 227.12, s. 601.41, Unfair discrimination 628.03, s. 628.04, s. 601.41(4), s. Boycott, coercion, or s. 628.04(2), s. 601.42, s. intimidation 628.34, s. 601.42(4), s. Illegal inducement 628.51,632.69(1)(b) 601.62, s. Ref: ch. 20, s. and (c), 632.69 (2), 601.62(5), s. 628.34(1) – (14), s. Ins 6.59, s. Ins 601.64, s. s. Ins 6.54, s. Ins 6.59(4)(a), 601.64(2), s. 6.55, s. Ins 6.59(4)(c) 601.64(3), s. Ins 6.67, s. Ins Record keeping, s. 601.64(3)(d), s. 6.68 maintenance, and 601.64(4), s. Examination of records duration 601.65, Ref: s. 601.43, s. Renewal s. 628.10, s. 601.43(1)(b), s. Continuing education 628.10(2)(b), s. Ins 601.43(1)(c), s. requirements 6.59, ch. 646 601.43(2)(a), s. Reinstatement Company regulation 601.45, s. 601.49, Assumed name Solvency s. Ins 16.01, s. Ins Change of address or Responsibilities of the 26.10, s. Ins telephone number insurer 26.10(3), Reporting of actions Rates s. Ins 28.10, s. Ins Ref: s. 601.42, s. Use of Policy forms 28.10(3) 628.04, s. 628.08, Readability General statutes, rules, s. 628.09, s. Producer and regulations affecting 628.09(6), s. appointments/termi insurance contracts 628.11, s. Ins 6.57, nations Definitions s. Ins 6.61, s. Ins Unfair claims, Specific knowledge 6.63(3), s. Ins methods, and Misrepresentation/War 28.04(1)(a), practices ranties s. Ins 28.04(1)(f), s. Notice of right to file Knowledge and acts of Ins 28.04(2)(a), complaint the agent

26 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Certificates of s. 628.347(5), s. 2.3 Producers and general Insurance 628.347(7), s. rules of agency Ref: s. 628.34, ch. 628.347(8), Insurer as principal 631, s. 631.08, s. s. 631.95, s. 632.41 Producer/insurer 631.09, – s. 632.695, relationship s. 631.11, s. s. 632.69(1)(j), s. Authority and powers of 631.28, ch. 632 Ins 2.03, s. Ins producer Regulation of specific 2.07, Express clauses in insurance s. Ins 2.07(3)(i), s. Implied contracts Ins 2.07(4), s. Ins Apparent Cancellation 2.07(5), s. Ins Responsibilities to the Renewal/Nonrenewal 2.07(6), s. Ins applicant/insured Notice of proof of loss 2.07(7), s. Ins 2.09, 2.4 Contracts Payment of claims s. Ins 2.09(6), s. Ins Elements of a legal Ref s. 628.46, s. 2.13(12m), s. Ins contract 631.36, s. 631.43, 2.14, Offer and acceptance s. 631.48, s. s. Ins 2.15, s. Ins Consideration 631.81, s. 2.16, s. Ins 2.17, Competent parties 632.36(1−2), s. Ins s. Ins 3.27(7), Legal purpose 6.11, s. Ins 6.77 s. Ins 6.54, s. Ins Distinct characteristics of Privacy of Consumer 6.55, s. Ins 6.60(2), an insurance contract Information s. Ins 6.61, s. Ins Contract of adhesion Ref: s. 610.70, s. 6.67, s. Ins 6.68, s. Aleatory contract Ins 25 Ins 6.90, ch. 20 Personal contract 1.3 Federal regulation Life insurance illustration Unilateral contract Fair Credit Reporting Act Ref: s. Ins 2.14, s. Ins Conditional contract (15 USC 1681–1681d) 2.17 Legal interpretations Fraud and false statements Interstate insurance affecting contracts (18 USC 1033, 1034) product regulation Ambiguities in a 1.4 Wisconsin statutes, compact contract of adhesion rules, and regulations Ref: s. 601.58 Reasonable pertinent to life expectations insurance and 2.0 General Insurance 10% (10 Indemnity annuities Items) Utmost good faith Policy provisions 2.1 Concepts Representations/misre Required provisions Risk management key presentations Variable contract terms Warranties Contestability Risk Concealment Assignment Exposure Fraud Designation of Hazard Waiver and estoppel beneficiary Peril Ref: s. 632.44, s. Loss 3.0 Life Insurance Basics 10 % 632.45, s. 632.46, Methods of handling risk (10 Items) s. 632.46(3), s. Avoidance 3.1 Insurable interest 632.47, s. 632.48, Retention 3.2 Personal uses of life s. 632.56, Sharing insurance s. Ins 2.13(12m) Reduction Survivor protection Marketing methods and Transfer Estate creation practices Elements of insurable risks Cash accumulation Policy replacement Adverse selection Liquidity Disclosure Law of large numbers Estate conservation Unfair practices Reinsurance 3.3 Life settlements Life insurance and 2.2 Insurers (including stranger annuities Types of insurers originated life Proposal Stock companies insurance) Ref: s. Policy summary Mutual companies 632.69 Advertising Fraternal benefit 3.4 Determining amount of Suitability of annuity societies personal life insurance sales to consumers Reciprocals Human life value approach Ref: s. 601.42, s. Lloyd's associations Needs approach 628.34, s. Risk retention groups Types of information 628.34(1) – Private versus government gathered s. 628.34(9), s. insurers Determining lump- 628.347(1)(e), Admitted versus sum needs s. nonadmitted insurers Planning for income 628.347(2)(a)(intro) Domestic, foreign and alien needs , s. 628.347(2)(b), insurers 3.5 Business uses of life s. 628.347(2)(d), s. Financial status insurance 628.347(2)(dm), (independent rating Buy-sell funding s. 628.347(3m), s. services) Key person 628.347(4), s. Marketing (distribution) Executive bonuses 628.347(4m), systems 27

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Deferred compensation Medical Information Revocation at Divorce 30- funding Bureau (MIB) 3-5 Split dollar plans Medical examinations Succession Change of insured and lab tests Revocable versus provision (including HIV irrevocable 3.6 Classes of life insurance consent) Common disaster clause policies Ref: s. 631.90, s. Spendthrift clause Group versus individual Ins 3.53 5.3 Settlement options Ordinary versus industrial Selection criteria and Cash payment (home service) unfair discrimination Interest only Permanent versus term Classification of risks Fixed-period installments Participating versus Preferred Fixed-amount installments nonparticipating Standard Life income Ref: s. 632.62(1), Substandard Single life 632.62(2), 632.62(4) Joint and survivor Fixed versus variable life 4.0 Life Insurance Policies 12 % 5.4 Nonforfeiture options insurance and annuities (12 Items) Cash surrender value including regulation of 4.1 Term life insurance Extended term variable products Level term Reduced paid-up insurance 3.7 Premiums Annual renewable 5.5 Policy loan and Factors in premium term withdrawal options determination Level premium term Cash loans Mortality Decreasing term Automatic premium loans Interest 4.2 Whole life insurance Withdrawals or partial Expense Continuous premium surrenders Premium concepts (straight life) 5.6 Dividend options Net single premium Limited payment Cash payment Gross annual premium Single premium Reduction of premium Premium payment mode 4.3 Flexible premium payments 3.8 Licensee responsibilities policies Accumulation at interest Solicitation and sales Adjustable life One-year term option presentations Universal life Paid-up additions Advertising 4.4 Specialized policies 5.7 Disability riders Wisconsin Insurance Joint life (first-to-die) Waiver of premium Security Fund Juvenile life Waiver of cost of insurance Illustrations 4.5 Group life insurance Disability income benefit Policy summary Characteristics of group Payor benefit life/disability Buyer's guide plans (juvenile insurance) Need for variable Types of plan sponsors 5.8 Accelerated (living) license to Group underwriting benefit provision/rider recommend requirements Qualifying events termination Conversion to individual Disclosure Suitability policy Effect of benefit payment Life insurance policy 5.9 Riders covering cost comparison 5.0 Life Insurance Policy additional insureds methods Provisions, Options and Spouse/other-insured term Replacement Riders 14% (14 Items) rider Use and disclosure of 5.1 Standard provisions Children's term rider insurance Ownership Family term rider information Assignment 5.10 Riders affecting the Field underwriting Entire contract death benefit amount Notice of information Modifications Accidental death practices Right to examine (free Guaranteed insurability Application procedures look) Cost of living Delivery Payment of premiums Return of premium Policy review Grace period 6.0 Annuities 10% (10 Items) Effective date of Reinstatement coverage Incontestability 6.1 Annuity principles and Premium collection Misstatement of age and concepts Statement of good gender Accumulation period health Exclusions versus annuity period 3.9 Individual underwriting Suicide exclusion Owner, annuitant and by the insurer Medical examination; beneficiary Information sources and autopsy Insurance aspects of regulation Prohibited provisions annuities Application including backdating 6.2 Immediate versus Licensee report 5.2 Beneficiaries deferred annuities Attending physician Designation options Single premium immediate statement Individuals annuities (SPIAs) Investigative Classes Deferred annuities consumer Estates Premium payment (inspection) report Minors options Trusts Nonforfeiture 28 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Surrender charges Distributions at death s. 628.03, s. Death benefits Corporate-owned 628.04, s. 628.49, 6.3 Annuity (benefit) 7.4 Taxation of individual s. 632.69(1)(b) and payment options retirement annuities (c), s. Ins 6.58, s. Ref: s. 632.435(1)(a) (IRAs) Ins 42.01, Life contingency options Traditional IRAs s. Ins 42.03, s. Ins Pure life versus life Contributions and 47 with guaranteed deductible amounts License Requirements minimum Premature Ref: ch. 26, s. Single life versus distributions 628.03, s. 628.04, multiple life (including taxation s. 628.04(2), s. Annuities certain (types) issues) 628.34, s. 628.51, 6.4 Annuity products Annuity phase benefit 632.69(1)(b) and Fixed annuities payments (c), 632.69(2), s. General account Values included in the Ins 6.59, s. Ins assets annuitant's estate 6.59(4)(a), Interest rate Amounts received by s. Ins 6.59(4)(c) guarantees beneficiary Record keeping, (minimum versus Roth IRAs maintenance, and current) Contributions and duration Level benefit payment limits Renewal amount Distributions Continuing education Indexed annuities 7.5 Rollovers and transfers requirements Market value adjusted (IRAs and qualified Reinstatement annuities plans) Assumed name Guaranteed living benefit 7.6 Section 1035 exchanges Change of address or riders telephone number Variable annuities 8.0 Qualified Plans 4% (4 Reporting of actions 6.5 Uses of annuities Items) Ref: s. 601.42, s. Lump-sum settlements 8.1 General requirements 628.04, s. 628.08, Qualified retirement plans 8.2 Federal tax s. 628.09, s. including group versus considerations 628.09(6), s. individual annuities Tax advantages for 628.11, s. Ins 6.57, Personal uses employers and s. Ins 6.61, s. Ins Individual retirement employees 6.63(3), s. Ins annuities (IRAs) Taxation of distributions 28.04(1)(a), Tax-deferred growth (age-related) s. Ins 28.04(1)(f), s. Retirement income 8.3 Plan types, Ins 28.04(2)(a), Education funds characteristics and s. Ins 28.04(2)(b), purchasers s. Ins 28.06(6) 7.0 Federal Tax Considerations Simplified employee Disciplinary actions for Life Insurance and pensions (SEPs) License termination, Annuities 5% (5 Items) Self-employed plans (HR suspension, or 7.1 Taxation of personal life 10 or Keogh plans) revocation insurance Profit-sharing and 401(k) Monetary forfeiture Amounts available to plans (fines) policyowner SIMPLE plans Ref: s. 601.31, Cash value increases 403(b) tax-sheltered s.601.64, s. Dividends annuities (TSAs) 628.10(1), Policy loans s. 628.10(2), s. Surrenders 628.10(3), s. Amounts received by Wisconsin Life: State Specific 628.345(1)(b), beneficiary (Statues, Rules & Regulations) s. 628.345(2), s. General rule and Series 22-02 628.345(3)(a), s. 628.345(3)(d), s. exceptions 35 questions (5 pre-test items) 628.345(3)(e), Settlement options One-hour time limit s. 628.345(3)(f), s. Values included in Effective November 16, 2019 insured's estate Ins 6.63 7.2 Modified endowment 1.2 State regulation 30% contracts (MECs) (11 Items) 1.0 Insurance Regulation Modified endowment Commissioner's general versus life insurance 1.1 Licensing 25% (9 duties and powers Seven-pay test Items) Duties Distributions Purpose Hearings 7.3 Taxation of non- Ref: ch. 628 Penalties qualified annuities Persons required to be Wisconsin Insurance Individually-owned licensed Security Fund Accumulation phase Ref: s. 618.41, ch. Ref: ch. 227, s. (tax issues related 628, s. 628.02(1), 227.12, s. 601.41, to withdrawals) s. 628.02(3), s. s. 601.41(4), s. Annuity phase and the 628.02(4), s. 601.42, s. exclusion ratio 628.02(5), 601.42(4), s. 29

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

601.62, s. s. Ins 16.01, s. Ins Suitability of annuity 601.62(5), s. 26.10, s. Ins sales to consumers 601.64, s. 26.10(3), Ref: s. 601.42, s. 601.64(2), s. s. Ins 28.10, s. Ins 628.34, s. 601.64(3), 28.10(3) 628.34(1) – s. 601.64(3)(d), s. General statutes, rules, s. 628.34(9), s. 601.64(4), s. and regulations affecting 628.347(1)(e), 601.65, insurance contracts s. s. 628.10, s. Definitions 628.347(2)(a)(intro) 628.10(2)(b), s. Ins Specific knowledge , s. 628.347(2)(b), 6.59, ch. 646 Misrepresentation/War s. 628.347(2)(d), s. Company regulation ranties 628.347(2)(dm), Solvency Knowledge and acts of s. 628.347(3m), s. Responsibilities of the the agent 628.347(4), s. insurer Certificates of 628.347(4m), Rates Insurance s. 628.347(5), s. Use of Policy forms Ref: s. 628.34, ch. 628.347(7), s. Readability 631, s. 631.08, s. 628.347(8), Producer 631.09, s. 631.95, s. 632.41 appointments/termi s. 631.11, s. – s. 632.695, nations 631.28, ch. 632 s. 632.69(1)(j), s. Unfair claims, Regulation of specific Ins 2.03, s. Ins methods, and clauses in insurance 2.07, practices contracts s. Ins 2.07(3)(i), s. Notice of right to file Cancellation Ins 2.07(4), s. Ins complaint Renewal/Nonrenewal 2.07(5), s. Ins Ref: s. 628.11, s. Notice of proof of loss 2.07(6), s. Ins 628.40, s. 631.20, Payment of claims 2.07(7), s. Ins 2.09, s. 631.20(3), s. Ref: 628.46, s. s. Ins 2.09(6), s. Ins 631.22, s. 631.28, 631.36, 2.13(12m), s. Ins s. Ins 6.07, s. 631.43, s. 2.14, s. Ins 6.11, s. Ins 631.48, s. 631.81, s. Ins 2.15, s. Ins 6.11(3), s. Ins 6.55, s. 632.36(1−2), s. 2.16, s. Ins 2.17, s. Ins 6.55(4)(b), s. Ins 6.11, s. Ins 6.77 s. Ins 6.54, s. Ins Ins 6.57, s. Ins 6.85 Privacy of Consumer 6.55, s. Ins 6.60(2), Producer regulation Information s. Ins 6.61, s. Ins Fiduciary and trust Ref: s. 134.97, s. 6.67, account 610.70, s. Ins 25 s. Ins 6.68, s. Ins responsibilities 1.3 Federal regulation 15% 6.90, ch. 20 Place of (5 Items) Life insurance illustration business/records Fair Credit Reporting Act Ref: s. Ins 2.14, s. Ins maintenance (15 USC 1681–1681d) 2.17 Compensation of Fraud and false statements Interstate insurance agents (18 USC 1033, 1034) product regulation Controlled business 1.4 Wisconsin statutes, compact Shared commissions rules, and regulations Ref: s. 601.58 Proper exchange of pertinent to life business insurance and Ref: s. 628.32, s. annuities 30% (10 628.51, s. 628.61, Items) Wisconsin Accident and Health: s. Ins 6.66 Policy provisions General and State Marketing practices Required provisions Series 22-03 Misrepresentation Variable contract 100 questions (5 pre-test items) False advertising Contestability Two-hour time limit Rebating Assignment Effective November 16, 2019 Unfair discrimination Designation of Boycott, coercion, or beneficiary intimidation Ref: s. 632.44, s. 1.0 Insurance Regulation 35% Illegal inducement 632.45, s. 632.46, (35 Items) Ref: ch. 20, s. s. 632.46(3), s. 628.34(1) – (14), 632.47, s. 632.48, 1.1 Licensing , s. Ins 6.54, s. Ins s. 632.56, Purpose 6.55, s. Ins 2.13(12m) Ref: ch. 628 s. Ins 6.67, s. Ins Marketing methods and Persons Required to be 6.68 practices licensed Examination of records Policy replacement Ref: s. 618.41, ch. Ref: s. 601.43, s. Disclosure 628, s. 628.02(1), 601.43(1)(b), s. Unfair practices s. 628.02(3), s. 601.43(1)(c), s. Life insurance and 628.02(4), s. 601.43(2)(a), s. annuities 628.02(5), 601.45, s. 601.49, Proposal s. 628.03, s. Policy summary 628.04, s. 628.49, Advertising

30 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

s. 632.69(1)(b)(2), 601.62(5), s. s. Ins 16.01, s. Ins s. 632.69(1)(c)(2), 601.64, s. 26.10, s. Ins s. Ins 6.58, s. Ins 601.64(2), s. 26.10(3), 42.01, s. Ins 42.03, 601.64(3), s. Ins 28.10, s. Ins s. Ins 47 s. 601.64(3)(d), s. 28.10(3) License Requirements 601.64(4), s. General statutes, rules, Ref: ch. 26, s. 601.65, and regulations affecting 628.03, s. 628.04, s. 628.10, s. insurance contracts s. 628.04(2), s. 628.10(2)(b), s. Ins Definitions 628.34, s. 628.51, 6.59, ch. 646 Specific knowledge s. 632.69(1)(b)2, Company regulation Misrepresentation/War s. 632.69(1)(c)2, s. Solvency ranties Ins 6.59, s. Ins Responsibilities of the Knowledge and acts of 6.59(4)(a), insurer the agent s. Ins 6.59(4)(c) Rates Certificates of Record keeping, Use of Policy forms Insurance maintenance, and Readability Ref: s. 628.34, ch. duration Producer 631, s. 631.08, s. Renewal appointments/termi 631.09, Continuing education nations s. 631.11, s. requirements Unfair claims, 631.28, ch. 632 Reinstatement methods, and Regulation of specific Assumed name practices clauses in insurance Change of address or Notice of right to file contracts telephone number complaint Cancellation Reporting of actions Ref: s. 628.11, s. Renewal/Nonrenewal Ref: s. 134.97, s. 628.40, s. 631.20, Notice of proof of loss 601.42, s. 628.04, s. 631.20(3), s. Payment of claims s. 628.08, s. 631.22, s. 631.28, Ref: s. 628.09, s. s. Ins 6.07, s. Ins 102.31(2)(a), s. 628.09(6), s. 6.11, s. Ins 6.11(3), 102.31(2)(b)(1), 628.11, s. Ins 6.57, s. Ins 6.55, s. s. Ins 6.61, s. Ins s. Ins 6.55(4)(b), s. 102.315(10)(a)(4), 6.63(3), s. Ins Ins 6.57, s. Ins 6.85 s. 102.315(10)(a)3, 28.04(1)(a), Producer regulation s. 102.315(10)(b)3, s. Ins 28.04(1)(f), s. Fiduciary and trust s. 628.46, s. Ins 28.04(2)(a), account 631.36, s. Ins 28.04(2)(b), responsibilities s. 631.43, s. s. Ins 28.04(2)(c), Place of 631.48, s. 631.81, s. Ins 28.06(6) business/records s. 632.36(1−2), s. Disciplinary actions maintenance Ins 18.10, s. Ins License termination, Compensation of 21.01(4)(a−c), suspension, or agents s. Ins 21.01(5), s. revocation Controlled business Ins 21.01(6), Monetary forfeiture Shared commissions s. Ins 21.01(10), (fines) Proper exchange of s. Ins 21.01(11), s. Ref: s. 601.31, s. business Ins 6.11, s. Ins 6.77 628.10(1), s. Ref: s. 628.32, s. Privacy of Consumer 628.10(2), 628.51, s. 628.61, Information s. 628.10(3), s. s. Ins 6.66 Ref: s. 134.97, s. 628.10(4), s. Marketing practices 610.70, s. Ins 25 628.345(1)(b), Misrepresentation 1.3 Federal regulation s. 628.345(2), s. False advertising Fair Credit Reporting Act 628.345(3)(a), Rebating Fraud and false statements s. 628.345(3)(d), s. Unfair discrimination HIPPA 628.345(3)(e), Boycott, coercion or 1.4 Wisconsin statutes, s. 628.345(3)(f), s. intimidation rules, and regulations Ins 6.63 Illegal inducement pertinent to disability 1.2 State regulation Ref: ch. 20, s. (A&H) insurance Commissioner's general 628.34, s. Policy provisions duties and powers 628.34(1) – (14) Right to return a Duties , s. Ins 6.54, s. Ins policy Hearings 6.55, Right of insurer to Penalties s. Ins 6.67, s. Ins contest Wisconsin Insurance 6.68 Preexisting conditions Security Fund Examination of records Application Ref: ch. 227, s. Ref: s. 601.43, s. responsibilities 227.12, s. 601.41, 601.43(1)(b), s. Grace period s. 601.41(4), s. 601.43(1)(c), s. Disclosure 601.42, s. 601.43(2)(a), s. requirements 601.42(4), s. 601.45, s. 601.49, Continuation privileges 601.62, s. Independent review 31

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Grievance Ref: s. s. 632.896, s. Ref: s. 628.32, s. 632.895(10) 632.875, s. Ins 632.73, s. Temporomandibular joint 3.35, s. Ins 3.36, 632.745(11), disorders s. Ins 3.37 s. Ins s. 632.746(1), s. Ref: s. 3.38, s. Ins 3.47, 632.76(1), s. 632.895(11 s. Ins 3.54, s. Ins 632.76(2), Hospital and ambulatory 3.67(2) - (3) s. 632.76(2)(ac), s. surger Prescription Eye Drops 632.78(1), s. Ref: s. Ref: s.632.895 632.83, 632.895(12) (16t) s. 632.835, s. Autism spectrum Oral and Injected 632.897, s. Ref: s. Chemotherapy 635.02(7), s. 632.895(12m), s. Ref: s. 632.867 635.11, s. Ins Ins 3.36 Marketing methods and 18.01(4), s. Ins Breast reconstruction practices 18.01(6), s. Ins Ref: s. Advertising 18.02(1), s. Ins 632.895(13) Suitability 18.10, s. Ins Immunizations Outline of coverage 18.105, s. Ins Ref: s. Policy replacement 18.11(2)(a)4, s. Ins 632.895(14) Interstate insurance 3.28, s. Ins 3.33, s. Student on medical leave product regulation Ins 3.39(27), Ref: s. compact s. Ins 3.41 – .45, s. 632.895(15) Ref: s. 601.58, s. Ins 3.46(14), s. Ins Hearing aids, cochlear 628.34, s. Ins 3.27, s. 3.60(6) – (7), s. Ins implants, and related Ins 3.27(1), s. Ins 8.48 treatment for infants and 3.27(12) – (13), s. Ins Coverages children 3.27(22) – (24), Nurse practitioners Ref: s. s. Ins 3.27(5) – Ref: s. 632.87 632895(16) (5a), s. Ins 3.27(7) – Optometrists Colorectal cancer (9), s. Ins 3.29, s. Ins Ref: s. 632.87(2) screening 3.39(15), s. Ins 3.46, s. Chiropractic benefits Ref. s. Ins 3.46(22), Ref: s. 632.87 632.895(16m), s. s. Ins 6.90 Handicapped children Ins 3.35 Long-term care Ref: s. 632.88 Contraceptives and insurance Alcohol, drug abuse, services Long-term care mental, and nervous Ref: s. insurance disorders 632.895(17) Long-term care Ref: s. 609.05(3), Emergency medical partnership program s. 609.655, s. services Agent training 632.89, s. Ref: s. 632.85 requirements 632.895(12m) Prescription drugs and Ref: s. 632.825, s. Home care devices Ins 3.46, s. Ins 3.465 Ref: s. 632.895, Ref: s. 632.853, Requirements for group s. Ins 3.54 s. Ins 3.67(2) health policies Skilled nursing facility Experimental treatment Special provisions Ref: s. Ref: s. 632.855, Disclosure requirements 632.895(3) s. Ins. 3.67(3) Termination/nonrenewal Kidney disease Requirements relating to regulation Ref: s. HIV Fair marketing standards 632.895(4) Ref: s. 149.12(1), Ref: s. Diabetes s. 631.90, s. 600.03(35)(a), s. 625.13, s. Ref: s. 631.93, s. 632.746(6, 7, 9, 10), s. 632.747, s. 632.895(6) 632.895(9), s. Ins 632.748, s. 632.749, Newborn children 3.53 s. 632.7495, ch. Ref: s. Cancer clinical trials 635, s. 635(19), s. 632.895(5), s. Ins Ref: s. 609.05(3), 635.11, s. 635.18, s. Ins 3.38 s. 609.655, s. 3.13(3), s. Ins 3.33, ch. Maternity benefits for 609.75, s. 609.80, Ins 8, dependent children s. 628.34, s. s. Ins 8.48, s. Ins Ref: s. 631.07(3)(a)3.m, 8.68 632.895(7) s. 631.93, s. Medicare supplement Adopted children 632.85, s. Ref: s. 628.34, s. Ref: s. 609.75, s. 632.853, s. 632.84, s. Ins 3.27, s. 631.07(3)(a)3.m, s. 632.855, s. Ins 3.39 632.896 632.87, s. Short-term medical Grandchildren 632.87(1) - s. policies Ref: s. 632.87(2), s. Ref: s. 632.895(5m) 632.87(5) (6), s. 632.7495(4) Mammograms 632.88, s. 632.89, Interstate insurance Ref: s. 609.80, s. s. 632.89(2), s. product regulation 632.895(8) 632.895, s. compact Lead poisoning screening 632.895(3) – (14), Ref: s. 601.58

32 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

2.0 General Insurance 10% (10 Indemnity insurance Items) Utmost good faith application Representations/misre Common situations for 2.1 Concepts presentations errors/omissions Risk management key Warranties 3.7 Individual underwriting terms Concealment by the insurer Risk Fraud Underwriting criteria Exposure Waiver and estoppel Sources of underwriting Hazard information Peril 3.0 Accident and Health Application Loss Insurance Basics 8% (8 Licensee report Methods of handling risk Items) Attending physician Avoidance statement Retention 3.1 Definitions of perils Investigative Sharing Accidental injury consumer Reduction Sickness, medical (inspection) report Transfer necessity and emergency Medical Information Elements of insurable risks 3.2 Principal types of losses Bureau (MIB) Adverse selection and benefits Medical examinations Law of large numbers Loss of income from and lab tests Reinsurance disability (including HIV 2.2 Insurers Medical expense consent) Types of insurers Dental expense Unfair discrimination Stock companies Long-term care expense Genetic Information Mutual companies 3.3 Classes of health and Fraternal benefit insurance policies Nondiscrimination societies Individual versus group Act of 2008 (GINA) Reciprocals Private versus government Classification of risks Lloyd's associations Self-funded vs fully insured Preferred Risk retention groups Limited versus Standard Private versus government comprehensive Substandard insurers Employer group versus 3.8 Considerations in Admitted versus association group replacing accident and nonadmitted insurers 3.4 Limited policies health insurance Domestic, foreign and alien Limited perils and amounts Pre-existing conditions insurers Required notice to insured Benefits, limitations and Financial status Types of limited policies exclusions (independent rating Accident-only Underwriting requirements services) Specified (dread) Licensee liability for errors Marketing (distribution) disease and omissions systems Hospital indemnity Required notification 2.3 Producers and general (income) 3.9 Other required, uniform rules of agency Credit disability and general provisions Insurer as principal Blanket insurance Incontestability Producer/insurer (teams, passengers, Grace period relationship other) Reinstatement Authority and powers of Prescription drugs Claim procedures producer Vision care Change of occupation Express 3.5 Common exclusions Misstatement of age Implied from coverage Coordination of benefits Apparent 3.6 Licensee responsibilities Right to examine (free Responsibilities to the in individual health look) applicant/insured insurance Rights of spouse 2.4 Contracts Marketing requirements Insuring clause Elements of a legal Advertising Consideration clause contract Wisconsin Insurance Entire contract; changes Offer and acceptance Security Fund Physical examinations and Consideration Sales presentations autopsy Competent parties Outline of coverage Legal actions Legal purpose Compensation Change of beneficiary Distinct characteristics of disclosure Unpaid premium an insurance contract Field underwriting Conformity with state Contract of adhesion Nature and purpose statutes Aleatory contract Employee waiver form Illegal occupation Personal contract Disclosure of Renewability clause Unilateral contract information about Noncancelable Conditional contract individuals Guaranteed renewable Legal interpretations Application procedures Conditionally affecting contracts Requirements at renewable Ambiguities in a delivery of policy Renewable at option contract of adhesion Individual and small of insurer Reasonable employer health expectations 33

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Nonrenewable Long-term disability (LTD) Court ordered (cancelable, term) 4.5 Social Security disability dependency Qualification for disability coverage 4.0 Disability Income and Related benefits Eligibility of dependent Insurance 8% (8 Items) Definition of disability children not based 4.1 Qualifying for disability Waiting period solely on residency benefits Disability income benefits Policy extension for Inability to perform duties handicapped Own occupation 5.0 Medical Plans 8% (8 Items) children Any occupation 5.1 Medical plan concepts Adoptions Loss of income (income Fee-for-service basis Federal health care replacement contracts) versus prepaid basis reform required Definition of total disability Specified coverages versus dependent coverage Presumptive disability comprehensive care Benefit offers Requirement to be under Benefit schedule versus Substance abuse physician care usual/reasonable/custom coverage 4.2 Individual disability ary charges 5.5 HIPAA (Health income insurance Any provider versus limited Insurance Portability Basic total disability plan choice of providers and Accountability Income benefits Insureds versus Act) requirements (monthly indemnity) subscribers/participants Eligibility Elimination and 5.2 Types of providers and Guaranteed issue benefit periods plans Creditable coverage Waiver of premium Major medical insurance Renewability feature (indemnity plans) 5.6 Health Savings Accounts Coordination with social Characteristics (HSAs) and Health insurance and workers Common limitations Reimbursement compensation benefits Exclusions from Accounts (HRAs) Additional monthly coverage Definition benefit (AMB) Provisions affecting Eligibility Social insurance cost to insured Contribution limits supplement (SIS) Defined contribution Portability Occupational versus plans 5.7 Federal Health Care nonoccupational Health maintenance Reform (Patient coverage organizations (HMOs) Protection and At-work benefits General characteristics Affordable Care Act) Partial disability Preventive care benefit services 6.0 Group Accident and Health Residual disability Primary care physician Insurance 8% (8 Items) benefit versus referral 6.1 Characteristics of group Other provisions affecting (specialty) physician insurance income benefits Emergency care Group contract Cost of living Hospital services Certificate of coverage adjustment (COLA) Other basic services Experience rating versus rider Preferred provider community rating Future increase option organizations (PPOs) 6.2 Types of eligible groups (FIO) rider General characteristics Employment-related Relation of earnings to Limited health plans groups insurance Open panel or closed Individual employer Other cash benefits panel groups Accidental death and Types of parties to the Multiple-Employer dismemberment provider contract Trusts (METs) or Rehabilitation benefit 5.3 Cost containment in Welfare Medical health care delivery Arrangements reimbursement Cost-saving services (MEWAs) benefit Preventive care Associations (alumni, (nondisabling injury) Hospital outpatient professional, other) Refund provisions benefits Customer groups Return of premium Alternatives to (depositors, creditor- Cash surrender value hospital services debtor, other) Exclusions Maternity stay Discretionary groups 4.3 Unique aspects of minimum limits 6.3 Marketing individual disability Utilization management considerations underwriting Prospective review Advertising Occupational Concurrent review Unfair inducements considerations 5.4 State requirements Regulatory Benefit limits (individual and group) jurisdiction/place of Policy issuance alternatives Eligibility requirements delivery 4.4 Group disability income Newborn child 6.4 Employer group health insurance coverage insurance Group versus individual Dependent child age Insurer underwriting plans limit criteria Short-term disability (STD)

34 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Characteristics of Medicare carve-outs Claims terminology group and supplements and other key terms Plan design factors Nondiscrimination rules Part C — Medicare Persistency factors (highly-compensated) Advantage Administrative 6.7 Types of funding and Part D — Prescription Drug capability administration Insurance Eligibility for insurance Conventional fully-insured 8.2 Medicare supplement Annual open plans Purpose enrollment Fully self-funded (self- Open enrollment Employee eligibility administered) plans Standardized Medicare Dependent eligibility Characteristics supplement plans Coordination of benefits Conditions suitable for Core benefits provision self-funding Additional benefits Change of insurance Benefits suitable for Regulations and required companies or loss of self-funding provisions coverage 6.8 Health Insurance Standards for Coinsurance and Exchange marketing deductible carryover Advertising No-loss no-gain 7.0 Dental Insurance 4% (4 Appropriateness of Events that terminate Items) recommended coverage 7.1 Categories of dental purchase and Continuation of treatment excessive insurance coverage under Diagnostic and preventive Right to return (free COBRA Restorative look) Reinstatement of Oral surgery Replacement coverage for military Endodontics Pre-existing conditions personnel Periodontics Required disclosure 6.5 Small employer medical Prosthodontics provisions plans Orthodontics Outline of coverage Definition of small 7.2 Indemnity plans Guide to Health employer Choice of providers Insurance for People Availability of coverage Scheduled versus with Medicare Rating of small employer nonscheduled plans Permitted plans Benefit categories compensation Benefit choices Diagnostic/preventive New plans effective Defined contribution services June 1, 2010 arrangement market Basic services 8.3 Other options for Renewability of coverage Major services individuals with Participation requirements Deductibles and Medicare Open enrollment coinsurance Employer group health State Health Exchange Combination plans plans 6.6 Regulation of employer Exclusions Disabled employees group insurance plans Limitations Employees with Employee Retirement Predetermination of kidney failure (End Income Security Act benefits Stage Renal (ERISA) 7.3 Employer group dental Disease) (ESRD) Applicability expense Individuals age 65 and Fiduciary Integrated deductibles older responsibilities versus stand-alone plans Medicaid Reporting and Minimizing adverse Eligibility disclosure selection Benefits Age Discrimination in 8.4 Medicare Access and Employment Act (ADEA) 8.0 Medicare 8% (8 Items) CHIP Reauthorization Applicability to 8.1 Medicare standard Act of 2015 (MACRA) employers and policies 9.0 Long-Term Care Insurance workers Nature, financing and 8% (8 Items) Permitted reductions administration in insured benefits Part A — Hospital 9.1 Long-term care (LTC) Permitted increases in Insurance policies employee Individual eligibility Eligibility for benefits contributions requirements Levels of care Requirements for Enrollment Skilled care medical expense Coverages and cost- Intermediate care coverage sharing amounts Custodial care Civil Rights Act/Pregnancy Part B — Medical Insurance Home health care Discrimination Act Individual eligibility Adult day care Applicability requirements Respite care Guidelines Enrollment Benefit periods Relationship with Medicare Coverages and cost- Benefit amounts Medicare secondary sharing amounts Optional benefits rules Exclusions Guarantee of insurability 35

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Return of premium s. 628.345(3)(f), s. Tax Qualified LTC plans Ins 6.63 Exclusions 1.0 Insurance Regulation 1.2 State regulation 30% Underwriting 1.1 Licensing 25% (9 (11 Items) considerations Items) Commissioner's general Regulations and required Purpose duties and powers provisions Ref: ch. 628 Duties Standards for Persons Required to be Hearings marketing licensed Penalties Advertising Ref: s. 618.41, ch. Wisconsin Insurance Shopper's guide 628, s. 628.02(1), Security Fund Outline of coverage s. 628.02(3), s. Ref: ch. 227, s. Appropriateness of 628.02(4), s. 227.12, s. 601.41, recommended 628.02(5), s. 601.41(4), s. purchase s. 628.03, s. 601.42, s. Right to return (free 628.04, s. 628.49, 601.42(4), s. look) s. 632.69(1)(b)(2), 601.62, s. Replacement s. 632.69(1)(c)(2), 601.62(5), Renewal provisions s. Ins 6.58, s. Ins s. 601.64, s. Continuation or 42.01, s. Ins 42.03, 601.64(2), s. conversion s. Ins 47 601.64(3), Required disclosure License Requirements s. 601.64(3)(d), s. provisions Ref: ch. 26, s. 601.64(4), s. Inflation protection 628.03, s. 628.04, 601.65, Pre-existing conditions s. 628.04(2), s. s. 628.10, s. Protection against 628.34, s. 628.51, 628.10(2)(b), s. Ins unintentional lapse s. 632.69(1)(b)2, 6.59, ch. 646 Prohibited provisions s. 632.69(1)(c)2, s. Company regulation Rate disclosure form Ins 6.59, s. Ins Solvency 6.59(4)(a), Responsibilities of the 10.0 Federal Tax Considerations s. Ins 6.59(4)(c) insurer for Accident and Health Record keeping, Rates Insurance 3% (3 Items) maintenance, and Use of Policy forms 10.1 Personally-owned duration Readability health insurance Renewal Producer Disability income insurance Continuing education appointments/termina Medical expense insurance requirements tions Long-term care insurance Reinstatement Unfair claims, 10.2 Employer group health Assumed name methods, and insurance Change of address or practices Disability income (STD, telephone number Notice of right to file LTD) Reporting of actions complaint Benefits subject to Ref: s. 134.97, s. Ref: s. 628.11, s. FICA 601.42, s. 628.04, 628.40, s. 631.20, Medical and dental s. 628.08, s. s. 631.20(3), s. expense 628.09, s. 631.22, s. 631.28, Long-term care insurance 628.09(6), s. s. Ins 6.07, s. Ins Accidental death and 628.11, s. Ins 6.57, 6.11, s. Ins 6.11(3), dismemberment s. Ins 6.61, s. Ins s. Ins 6.55, 10.3 Medical expense 6.63(3), s. Ins s. Ins 6.55(4)(b), s. coverage for sole 28.04(1)(a), Ins 6.57, s. Ins 6.85 proprietors and s. Ins 28.04(1)(f), s. Producer regulation partners Ins 28.04(2)(a), Fiduciary and trust 10.4 Business disability s. Ins 28.04(2)(b), account insurance s. Ins 28.04(2)(c), responsibilities Key person disability s. Ins 28.06(6) Place of income Disciplinary actions business/records Buy-sell policy License termination, maintenance 10.5 Health Savings suspension, or Compensation of Accounts (HSAs) and revocation agents Health Reimbursement Monetary forfeiture Controlled business Accounts (HRAs) (fines) Shared commissions Ref: s. 601.31, s. Proper exchange of 628.10(1), s. business 628.10(2), Ref: s. 628.32, s. Wisconsin Accident and Health: s. 628.10(3), s. 628.51, s. 628.61, State Specific (Statues, 628.10(4), s. s. Ins 6.66 Rules & Regulations) 628.345(1)(b), Marketing practices Misrepresentation Series 22-04 s. 628.345(2), s. 628.345(3)(a), False advertising 35 questions (5 pre-test items) s. 628.345(3)(d), s. Rebating One-hour time limit 628.345(3)(e), Unfair discrimination Effective November 16, 2019

36 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Boycott, coercion or 1.4 Wisconsin statutes, Newborn children intimidation rules, and regulations Ref: s. Illegal inducement pertinent to disability 632.895(5), s. Ins 3.38 Ref: ch. 20, s. (A&H) insurance 30% Maternity benefits for 628.34, s. (10 Items) dependent children 628.34(1) – (14), Policy provisions Ref: s. s. Ins 6.54, s. Ins Right to return a 632.895(7) 6.55, policy Adopted children s. Ins 6.67, s. Ins Right of insurer to Ref: s. 609.75, s. 6.68 contest 631.07(3)(a)3.m, s. Examination of records Preexisting conditions 632.896 Ref: s. 601.43, s. Application Grandchildren 601.43(1)(b), s. responsibilities Ref: s. 601.43(1)(c), s. Grace period 632.895(5m) 601.43(2)(a), s. Disclosure Mammograms 601.45, s. 601.49, requirements Ref: s. 609.80, s. s. Ins 16.01, s. Ins Continuation privileges 632.895(8) 26.10, s. Ins Independent review Lead poisoning screening 26.10(3), Grievance Ref: s. s. Ins 28.10, s. Ins Ref: s. 628.32, s. 632.895(10) 28.10(3) 632.73, s. Temporomandibular joint General statutes, rules, 632.745(11), disorders and regulations affecting s. 632.746(1), s. Ref: s. insurance contracts 632.76(1), s. 632.895(11 Definitions 632.76(2), Hospital and ambulatory Specific knowledge s. 632.76(2)(ac), s. surgery Misrepresentation/Warran 632.78(1), s. Ref: s. ties 632.83, 632.895(12) Knowledge and acts of s. 632.835, s. Autism spectrum the agent 632.897, s. Ref: s. Certificates of 635.02(7), s. 632.895(12m), s. Ins Insurance 635.11, s. Ins 3.36 Ref: s. 628.34, ch. 18.01(4), s. Ins Breast reconstruction 631, s. 631.08, s. 18.01(6), s. Ins Ref: s. 631.09, 18.02(1), s. Ins 632.895(13) s. 631.11, s. 18.10, s. Ins Immunizations 631.28, ch. 632 18.105, s. Ins Ref: s. Regulation of specific 18.11(2)(a)4, s. Ins 632.895(14) clauses in insurance 3.28, s. Ins 3.33, s. Student on medical leave contracts Ins 3.39(27), Ref: s. Cancellation s. Ins 3.41 – .45, s. 632.895(15) Renewal/Nonrenewal Ins 3.46(14), s. Ins Hearing aids, cochlear Notice of proof of loss 3.60(6) – (7), s. Ins implants, and related Payment of claims 8.48 treatment for infants and Ref: s. Coverages children 102.31(2)(a), s. Nurse practitioners Ref: s. 102.31(2)(b)(1), Ref: s. 632.87 632895(16) s. Optometrists Colorectal cancer 102.315(10)(a)(4), Ref: s. 632.87(2) screening s. 102.315(10)(a)3, Chiropractic benefits Ref. s. s. 102.315(10)(b)3, Ref: s. 632.87 632.895(16m), s. Ins s. 628.46, s. Handicapped children 3.35 631.36, Ref: s. 632.88 Contraceptives and s. 631.43, s. Alcohol, drug abuse, services 631.48, s. 631.81, mental, and nervous Ref: s. s. 632.36(1−2), s. disorders 632.895(17) Ins 18.10, s. Ins Ref: s. 609.05(3), Emergency medical 21.01(4)(a−c), s. 609.655, s. services s. Ins 21.01(5), s. 632.89, s. Ref: s. 632.85 Ins 21.01(6), 632.895(12m) Prescription drugs and s. Ins 21.01(10), Home care devices s. Ins 21.01(11), s. Ref: s. 632.895, Ref: s. 632.853, Ins 6.11, s. Ins 6.77 s. Ins 3.54 s. Ins 3.67(2) Privacy of Consumer Skilled nursing facility Experimental treatment Information Ref: s. Ref: s. 632.855, Ref: s. 134.97, s. 632.895(3) s. Ins. 3.67(3) 610.70, s. Ins 25 Kidney disease Requirements relating to 1.3 Federal regulation 15% Ref: s. HIV (5 Items) 632.895(4) Ref: s. 149.12(1), Fair Credit Reporting Act Diabetes s. 631.90, s. 631.93, s. Fraud and false statements Ref: s. 632.895(9), s. Ins 3.53 HIPAA 632.895(6) Cancer clinical trials 37

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Ref: s. 609.05(3), 632.748, s. Ref: s. 134.97, s. s. 609.655, s. 632.749, s. 601.42, s. 628.04, 609.75, s. 609.80, 632.7495, ch. s. 628.08, s. s. 628.34, s. 635, s. 635(19), s. 628.09, s. 631.07(3)(a)3.m, 635.11, s. 635.18, 628.09(6), s. s. 631.93, s. s. Ins 3.13(3), s. 628.11, s. Ins 6.57, 632.85, s. Ins 3.33, ch. Ins s. Ins 6.61, s. Ins 632.853, s. 8, 6.63(3), s. Ins 632.855, s. s. Ins 8.48, s. Ins 28.04(1)(a), 632.87, s. 8.68 s. Ins 28.04(1)(f), s. 632.87(1) - s. Medicare supplement Ins 28.04(2)(a), 632.87(2), s. Ref: s. 628.34, s. s. Ins 28.04(2)(b), 632.87(5) (6), s. 632.84, s. Ins s. Ins 28.06(6), s. 632.88, s. 632.89, 3.27, s. Ins 3.39 137.20 s. 632.89(2), s. Short-term medical Disciplinary actions 632.895, s. policies License termination, 632.895(3) – (14), Ref: s. suspension, or s. 632.896, s. 632.7495(4) revocation 632.875, s. Ins Interstate insurance Monetary forfeiture 3.35, s. Ins 3.36, product regulation (fines) s. Ins 3.37 s. Ins compact Ref: s. 601.64, s. 3.38, s. Ins 3.47, Ref: s. 601.58 628.10(1), s. Ins 3.54, s. Ins s. 628.10(2), s. 3.67(2) - (3) 628.10(3), s. Prescription Eye Drops 628.345(1)(b), Ref: s.632.895 s. 628.345(2), s. (16t) Wisconsin Property: General and 628.345(3)(a), Oral and Injected State s. 628.345(3)(d), s. Chemotherapy Series 22-05 628.345(3)(e), Ref: s. 632.867 s. 628.345(3)(f), s. 100 questions (5 pre-test items) Marketing methods and Ins 6.63 Two-hour time limit practices 1.2 State regulation Effective November 16, 2019 Advertising Commissioner's general Suitability duties and powers Outline of coverage Duties 1.0 Insurance Regulation 35% Policy replacement Hearings (35 Items) Interstate insurance Penalties product regulation 1.1 Licensing Insurance security compact Purpose fund Ref: s. 601.58, s. Ref: ch. 628 Ref: ch. 227, s. 628.34, s. Ins Persons required to be 227.12, s. 601.41, 3.27, s. Ins licensed s. 601.41(4), s. 3.27(1), s. Ins Ref: s. 618.41, ch. 601.42, s. 3.27(12) – (13), s. 628, s. 628.02(1), 601.42(4), s. Ins 3.27(22) – s. 628.02(3), s. 601.62, s. (24), s. Ins 628.02(4), s. 601.62(5), s. 3.27(5) – (5a), s. 628.02(5), 601.64, s. Ins 3.27(7) – (9), s. 628.03, s. 601.64(2), s. s. Ins 3.29, s. Ins 628.04, s. 628.49, 601.64(3), 3.39(15), s. Ins s. Ins 6.58, s. 601.64(3)(d), s. 3.46, s. Ins s. Ins 42.01, s. Ins 601.64(4), s. 3.46(22), 42.03, ch.. Ins 47, 601.65, s. Ins 6.90 s. Ins 42.02 s. 628.10, s. Long-term care License Requirements 628.10(2)(b), s. Ins insurance Ref: ch. Ins 26, s. 6.59, ch. 646 Long-term care 601.31, s. 628.03, Company regulation partnership program s. 628.04, s. Solvency Agent training 628.04(2), s. Responsibilities of the requirements 628.34, s. 628.51, insurer Ref: s. 632.825, s. s. Ins 6.59, s. Ins Rates Ins 3.46, s. Ins 3.465 6.59(4)(a), s. Ins Use of Policy forms Requirements for group 6.59(4)(c) Producer health policies Record keeping, appointments/termi Special provisions maintenance and nations Disclosure requirements duration Unfair claims, Termination/nonrenewal Renewal methods, and regulation Continuing education practices Fair marketing standards requirements Notice of right to file Ref: s. Reinstatement complaint 600.03(35)(a), s. Assumed name Ref: s. 628.11, s. 625.13, s. Change of address or 628.40, s. 631.20, 632.746(6, 7, 9, telephone number 10), s. 632.747, s. Reporting of actions

38 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

s. 631.20(3), s. Cancellation Modifications or 631.22, s. 631.28, Renewal/Nonrenewal additions s. Ins 6.07, Notice of proof of loss Required provisions s. Ins 6.11, s. Ins Payment of claims Limitations on using or 6.11(3), s. Ins 6.55, Ref: s. disclosing s. Ins 6.55(4)(b), s. 102.31(2)(a), information Ins 6.57, s. Ins 6.85 s. 102.31(2)(b) 1., regarding domestic Producer regulation s. 102.315(10)(a)4, abuse Fiduciary and trust s. 102.315(10)(a)3, Ref: s. 628.34, s. account s. 102.315(10)(b)3, 631.95(2)(f), responsibilities s. 628.46, s. s. 632.05, Place of 631.36, s. 632.07, s. business/records s. 631.43, s. 632.08, s. Ins 4.01, maintenance 631.48, s. 631.36 s. Ins 6.76 Compensation of (1) and (2) Wisconsin Automobile agents s. Ins Insurance Plan (WAIP) Controlled business 21.01(4)(a−c), s. Ref: s. 610.01, ch. Shared commissions Ins 21.01(5), 619, s. Ins 4.10 Proper exchange of s. Ins 21.01(6), s. Lender Requirements business Ins 21.01(10), Ref: s. 632.07 Ref: s. 628.32, s. s. Ins 21.01(11), s. 628.51, s. 628.61, Ins 6.11, s. Ins 6.77 2.0 General Insurance 8% (8 s. Ins 6.66 Privacy of Consumer Items) Marketing practices Information 2.1 Concepts Misrepresentation Ref: s. 134.97, s. Risk management key False advertising 610.70, ch.. Ins 25 terms Rebating s.134.98 Risk Unfair discrimination 1.3 Federal regulation Exposure Boycott, coercion or Fair Credit Reporting Act Hazard intimidation (15 USC 1681–1681d) Peril Illegal inducement Fraud and false statements Loss Ref: ch. 20, s. (18 USC 1033, 1034) Methods of handling risk 628.34, s. 1.4 Wisconsin statutes, Avoidance 628.34(1) – (14), rules, and regulations Retention s. Ins 6.54, s. Ins common to property Sharing 6.55, s. Ins 6.67, s. insurance Reduction Ins 6.68, s. Ins 6.60 General rate standards Transfer Examination of records Ref: s. 625.11, s. Elements of insurable risks Ref: s. 601.43, s. 625.13, s. 625.22, Adverse selection 601.43(1)(b), s. s. 626.13, s. Law of large numbers 601.43(1)(c), s. 631.20, s. Ins Reinsurance 601.43(2)(a), s. 3.49(3), s. Ins 4.08, 2.2 Insurers 601.45, s. 601.49, s. Ins 4.10(7)(g), s. Types of insurers s. Ins 16.01, s. Ins Ins 6.78 Stock companies 26.10, s. Ins Prohibited classification of Mutual companies 26.10(3), risks Fraternal benefit s. Ins 28.10, s. Ins Ref: s. 628.34, s. societies 28.10(3) Ins 6.54 Reciprocals Retention of Surplus lines Lloyd's associations Electronic Records Definition Risk retention groups Ref: s. 137.20 Responsibilities of Private versus government General statutes, rules, agents and brokers insurers and regulations affecting Ref: s. 618.39, s. Admitted versus insurance contracts 618.41, s. nonadmitted insurers Definitions 618.41(7m), Domestic, foreign and alien Specific knowledge s. 618.41(8), s. insurers Misrepresentation/War 618.415, s. 618.42, Financial status ranties s. 618.43, (independent rating Knowledge and acts of s. 628.02, s. services) the agent 628.02(5), s. Marketing (distribution) Certificates of 628.04(2), s. Ins systems Insurance 6.17s. Ins 6.18, s. 2.3 Producers and general Ref: s. 628.34, ch. Ins 6.19, s. Ins 6.66 rules of agency 631, s. 631.08, s. Oral contracts Insurer as principal 631.09, s. 631.11, Ref: s. 631.05 Producer/insurer s. 631.28, ch. 632 1.5 Wisconsin statutes, relationship Electronic delivery of rules, and regulations Authority and powers of notice of documents pertinent to property producer Ref: s. 610.60 insurance Express Regulation of specific Application of the standard Implied clauses in insurance fire policy in Wisconsin Apparent contracts 39

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Responsibilities to the Endorsements HO-2 through HO-6 applicant/insured 3.3 Common policy HO-8 2.4 Contracts provisions 5.2 Definitions Elements of a legal Insureds — named, first 5.3 Section I — Property contract named and additional coverages Offer and acceptance Policy period Coverage A — Dwelling Consideration Policy territory Coverage B — Other Competent parties Cancellation and structures Legal purpose nonrenewal Coverage C — Personal Distinct characteristics of Deductibles property an insurance contract Other insurance Coverage D — Loss of use Contract of adhesion Nonconcurrency Additional coverages Aleatory contract Primary and excess 5.4 Perils insured against Personal contract Limits of liability 5.5 Exclusions Unilateral contract Policy limits 5.6 Conditions Conditional contract Restoration/nonreduction 5.7 Selected endorsements Legal interpretations of limits Special provision (HO 01 affecting contracts Coinsurance 43) Ambiguities in a Vacancy or unoccupancy Limited fungi, wet or dry contract of adhesion Named insured provisions rot, or bacteria coverage Reasonable Duties after loss (HO 04 26, HO 04 27) expectations Assignment Permitted incidental Indemnity Abandonment occupancies — residence Utmost good faith Insurer provisions premises (HO 04 42) Representations/misre Liberalization Earthquake (HO 04 54) presentations Subrogation Scheduled personal Warranties Salvage property (HO 04 61) Concealment Claim settlement Personal property Fraud options replacement cost (HO 04 Waiver and estoppel Third-party provisions 90) Standard mortgage Home day care (HO 04 97) 3.0 Property Insurance Basics clause Sewer back-up/sump 13% (13 Items) Loss payable clause discharge or overflow 3.1 Principles and concepts No benefit to the (HO 04 95) Insurable interest Bailee Underwriting 6.0 Commercial Package Policy Function 4.0 Dwelling Policy 4% (4 (CPP) 9% (9 Items) Loss ratio Items) 6.1 Components of a Rates 4.1 Characteristics and commercial policy Types purpose Common policy Loss costs 4.2 Coverage forms — Perils declarations Components insured against Common policy conditions Hazards Basic Interline endorsements Physical Broad One or more coverage Moral Special parts Morale 4.3 Property coverages 6.2 Commercial property Causes of loss (perils) Coverage A — Dwelling Commercial property Named perils versus Coverage B — Other conditions form special (open) perils structures Coverage forms Direct loss Coverage C — Personal Building and personal Consequential or indirect property property loss Coverage D — Fair rental Condominium Blanket versus specific value association insurance Coverage E — Additional Condominium Basic types of construction living expense commercial unit- Loss valuation Other coverages owners Actual cash value 4.4 General exclusions Builders risk Replacement cost 4.5 Conditions Business income Functional 4.6 Selected endorsements Extra expense replacement cost Special provisions (DP 01 Causes of loss forms Market value 43) Basic Agreed value Automatic increase in Broad Stated amount insurance (DP 04 11) Special Valued policy Broad theft coverage (DP Selected endorsements 3.2 Policy structure 04 72) Ordinance or law (CP Declarations Dwelling under 04 05) Definitions construction (DP 11 43) Spoilage (CP 04 40) Insuring agreement or 4.7 Personal liability Peak season limit of clause supplement insurance (CP 12 Additional/supplementary 30) coverage 5.0 Homeowners Policy 18% (18 Value reporting form Conditions Items) (CP 13 10) Exclusions 5.1 Coverage forms 40 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

6.3 Commercial inland Limits Assumed name marine Deductibles Change of address or Nationwide marine Loss conditions telephone number definition General conditions Reporting of actions Commercial inland marine Optional coverages Ref: s. 134.97, s. conditions form Definitions 601.42, s. 628.04, Inland marine coverage 7.3 Businessowners Section s. 628.08, s. forms III — Common Policy 628.09, s. Accounts receivable Conditions 628.09(6), s. Bailee's customer 7.4 Selected endorsements 628.11, s. Ins 6.57, Commercial articles Protective safeguards (BP s. Ins 6.61, s. Ins Contractors equipment 04 30) 6.63(3), s. Ins floater Utility services — direct 28.04(1)(a), Electronic data damage (BP 04 56) s. Ins 28.04(1)(f), s. processing Utility services — time Ins 28.04(2)(a), Installation floater element (BP 04 57) s. Ins 28.04(2)(b), Signs s. Ins 28.06(6), s. Valuable papers and 8.0 Other Coverages and Options 137.20 records 4% (4 Items) Disciplinary actions Transportation coverages 8.1 Other policies License termination, Motor truck cargo Boatowners suspension, or forms Surplus lines revocation Transit coverage Directors and Officers Monetary forfeiture forms National Flood Program (fines) 6.4 Equipment breakdown Ref: s, 601.64, s. Equipment breakdown 628.10(1), protection coverage form s. 628.10(2), s. (EB 00 20) 628.10(3), s. Selected endorsement Wisconsin Property: State 628.345(1)(b), Actual cash value (EB Specific (Statues, Rules & s. 628.345(2), s. 99 59) Regulations) 628.345(3)(a), 6.5 Farm coverage Series 22-06 s. 628.345(3)(d), s. Farm property coverage 628.345(3)(e), 35 questions (5 pre-test items) form s. 628.345(3)(f), s. One-hour time limit Coverage A — Ins 6.63 Effective November 16, 2019 Dwellings 1.2 State regulation 20% Coverage B — Other (7 Items) private structures Commissioner's general Coverage C — 1.0 Insurance Regulation duties and powers Household personal 1.1 Licensing 20% (7 Duties property Items) Hearings Coverage D — Loss of Purpose Penalties use Ref: ch. 628 Insurance security Coverage E — Persons required to be fund Scheduled personal licensed Ref: ch. 227, s. property Ref: s. 618.41, ch. 227.12, s. 601.41, Coverage F — 628, s. 628.02(1), s. 601.41(4), s. Unscheduled farm s. 628.02(3), s. 601.42, s. personal property 628.02(4), s. 601.42(4) s. Coverage G — Other 628.02(5), 601.62, s. farm structures s. 628.03, s. 601.62(5), s. Mobile agricultural 628.04, s. 628.49, 601.64, s. machinery and s. Ins 6.58, 601.64(2), s. equipment coverage s. Ins 42.01, s. Ins 601.64(3), form 42.03, ch. Ins 47, s. s. 601.64(3)(d), s. Livestock coverage form Ins 42.02 601.64(4), s. Definitions License Requirements 601.65, Causes of loss (basic, Ref: ch. 26, s. s. 628.10, s. broad and special) 601.31, s. 628.03, 628.10(2)(b), s. Ins Conditions s. 628.04, s. 6.59, ch. 646 Exclusions 628.04(2), s. Company regulation Limits 628.34, s. 628.51, Solvency Additional coverages s. Ins 6.59, s. Ins Responsibilities of the 6.59(4)(a), s. Ins insurer 7.0 Businessowners Policy 9% 6.59(4)(c) Rates (9 Items) Record keeping, Use of Policy forms 7.1 Characteristics and maintenance and Producer purpose duration appointments/termi 7.2 Businessowners Section Renewal nations I — Property Continuing education Unfair claims, Coverages requirements methods, and Exclusions Reinstatement practices 41

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Notice of right to file Ref: s.610.60 1.5 Wisconsin statutes, complaint Regulation of specific rules, and regulations Ref: s. 628.11, s. clauses in insurance pertinent to property 628.40, s. 631.20, contracts insurance 20% (7 s. 631.20(3), s. Cancellation Items) 631.22, s. 631.28, Renewal/Nonrenewal Application of the standard s. Ins 6.07, s. Ins Notice of proof of loss fire policy in Wisconsin 6.11, s. Ins 6.11(3), Payment of claims Modifications or s. Ins 6.55, Ref: s. additions s. Ins 6.55(4)(b), s. 102.31(2)(a), Required provisions Ins 6.57, s. Ins 6.85 s.102.31(2)(b)1, Limitations on using or Producer regulation s. 102.315(10)(a)4, disclosing Fiduciary and trust s. 102.315(10)(a)3, information account s. 102.315(10)(b)3, regarding domestic responsibilities s. 628.46, s. abuse Place of 631.36, Ref: s. 628.34, s. business/records s. 631.43, s. 631.95(2)(f), s. maintenance 631.48, s. 632.05, Compensation of 631.36(1) and (2), s. 632.07, s. agents s. Ins 632.08, s. Ins 4.01, Controlled business 21.01(4)(a−c), s. s. Ins 6.76 Shared commissions Ins 21.01(5), The Wisconsin Insurance Proper exchange of s. Ins 21.01(6), s. Plan (WIP) business Ins 21.01(10), Ref: s. 610.01, ch. Ref: s. 628.32, s. s. Ins 21.01(11), 619, s. Ins 4.10 628.51, s. 628.61, s. Ins 6.11, s. Ins Lender Requirements s. Ins 6.66 6.77 Ref: s. 632.07 Marketing practices Privacy of Consumer Misrepresentation Information False advertising Ref: s. 134.97, s. Rebating 610.70, ch.. Ins 25 Wisconsin Casualty: General and Unfair discrimination s.134.98 State Boycott, coercion or 1.3 Federal regulation 20% Series 22-07 intimidation (7 Items) Illegal inducement Fair Credit Reporting Act 100 questions (5 pre-test items) Ref: ch 20, s. (15 USC 1681–1681d) Two-hour time limit 628.34, s. Fraud and false statements Effective November 16, 2019 628.34(1) – (14), (18 USC 1033, 1034) s. Ins 6.54, s. Ins 1.4 Wisconsin statutes, 6.55, s. Ins 6.67, s. rules, and regulations 1.0 Insurance Regulation 35% Ins 6.68, s. Ins 6.60 common to property (35 Items) Examination of records insurance 20% (7 1.1 Licensing Ref: s. 601.43, s. Items) 601.43(1)(b), s. General rate standards Purpose 601.43(1)(c), s. Ref: s. 625.11, s. 601.43(2)(a), s. 625.13, 625.22, s. Ref: ch. 628 601.45, s. 601.49, 626.13, Persons required to be s. Ins 16.01, s. Ins s. 631.20, s. Ins licensed 26.10, s. Ins 3.49(3), s. Ins 4.08, 26.10(3), s. 4.10(7)(g), s. Ins Ref: s. 618.41, ch. s. Ins 28.10, s. Ins 6.78 628, s. 628.02(1), 28.10(3) Prohibited classification of Retention of Electronic risks s. 628.02(3), s. Records Ref: s. 628.34, s. 628.02(4), s. Ref: s. 137.20 Ins 6.54 628.02(5), General statutes, rules, Surplus lines s. 628.03, s. and regulations affecting Definition 628.04, s. 628.49, insurance contracts Responsibilities of s. Ins 6.58, s. Ins Definitions agents and brokers 42.01, s. Ins 42.03, Specific knowledge Ref: s. 618.39, s. Misrepresentation/War 618.41, s. ch.. Ins 47 ranties 618.41(7m), Knowledge and acts of s. 618.41(8), s. License Requirements the agent 618.415, s. 618.42, Ref: ch. 26, s. Certificates of s. 618.43, s. 601.31, s. 628.03, Insurance 628.02, s. s. 628.04, s. Ref: s. 628.34, ch. 628.02(5), s. 628.04(2), s. 631, s. 631.08, s. 628.04(2), s. Ins 628.34, s. 628.51, 631.09, 6.17, s. Ins 6.18, s. s. Ins 6.59, s. 631.11, s. Ins 6.19, s. Ins 6.66 631.28, ch. 632 Oral contracts s. Ins 6.59(4)(a), s. Electronic delivery of Ref: s. 631.05 Ins 6.59(4)(c) notice of documents

42 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Record keeping, 601.64(2), s. Boycott, coercion or maintenance and 601.64(3), intimidation duration s. 601.64(3)(d), s. Illegal inducement Renewal 601.64(4), s. 601.65, Ref: ch. 20, s. Continuing education 628.34, s. requirements s. 628.10, s. 628.34(1) – (14), s. 628.10(2)(b), s. Ins Ins 6.54, s. Ins Reinstatement 6.59, ch. 646 6.55, Ins 6.60, s. Ins 6.67, s. Ins 6.68 Assumed name Company regulation Examination of records Change of address or Solvency telephone number Ref: s. 601.43, s. Responsibilities of the Reporting of actions 601.43(1)(b), s. insurer 601.43(1)(c), s. Ref: s. 134.97, Rates 601.43(2)(a), s. s.137.20, s. 601.42, 601.45, s. 601.49, s. 628.04, s. Use of Policy forms s. Ins 16.01, s. Ins 628.08, s. 628.09, 26.10, s. Ins s. 628.09(6), s. Readability 26.10(3), s. Ins 628.11, s. Ins 6.57, Producer 28.10, s. Ins s. Ins 6.61, s. Ins appointments/termi 28.10(3) 6.63(3), s. Ins nations 28.04(1)(a), Retention of Electronic Unfair claims, Records s. Ins 28.04(1)(f), s. methods, and Ref: s. 137.20 Ins 28.04(2)(a), s. practices Ins 28.04(2)(b), s. General statutes, rules, Ins 28.04, s. Ins Notice of right to file and regulations affecting 28.06(6) complaint insurance contracts

Disciplinary actions Ref: s. 628.11, s. Definitions 628.40, s. 631.20, License termination, Specific knowledge suspension, or s. 631.20(3), s. revocation 631.22, s. 631.28, Misrepresentation/War s. Ins 6.07, s. Ins ranties Monetary forfeiture 6.11, s. Ins 6.11(3), (fines) s. Ins 6.55, s. Ins Knowledge and acts of the agent Ref: s. 628.10(1), s. 6.55(4)(b), s. Ins 628.10(2), 6.57, s. Ins 6.85 Certificates of Insurance s. 628.10(3), s. Producer regulation 628.345(1)(b), s. Fiduciary and trust Ref: s. 628.34, ch. 628.345(2), s. account 631, s. 631.08, s. 628.345(3)(a), s. responsibilities 631.09, 628.345(3)(d), Place of s. 631.11, s. s. 628.345(3)(e), s. business/records 631.28, ch. 632 628.345(3)(f), s. Ins maintenance 6.63 Electronic delivery of Compensation of notice of documents 1.2 State regulation agents Ref: s. 610.60 Commissioner's general Controlled business duties and powers Regulation of specific Shared commissions clauses in insurance Duties contracts Proper exchange of Hearings business Cancellation

Penalties Ref: s. 628.32, s. Renewal/Nonrenewal Insurance security 628.51, s. 628.61, Notice of proof of loss fund s. Ins 6.66 Payment of claims Ref: ch. 227, s. Marketing practices Ref: s. 227.12, s. 601.41, Misrepresentation s. 601.41(4), s. 102.31(2)(a), s. 601.42, s. False advertising 102.31(2)(b)(1), 601.42(4), s. Rebating s. 601.62, s. 102.315(10)(a)(4), 601.62(5), s. Unfair discrimination s. 102.315(10)(a)3, 601.64, s.

43

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

s. 102.315(10)(b)3, Automobile liability Risk s. 628.46, s. 631.36, Financial responsibility Exposure defined s. 631.43, s. Hazard Persons required to 631.48, s. 631.81, Peril s. 632.36(1−2), s. show proof Ins 18.10, s. Ins Required coverages Loss 21.01(4)(a−c), and prohibited Methods of handling risk s. Ins 21.01(5), s. exclusions Avoidance Ins 21.01(6), Cancellation or s. Ins 21.01(10), s. nonrenewal Retention Ins 21.01(11), s. Ins Responsibility for Sharing 6.11, minors operating Reduction s. Ins 6.77 motor vehicles Transfer Privacy of Consumer Wisconsin Automobile Information Insurance Plan Elements of insurable risks (WAIP) Ref: s. 134.97, s. Adverse selection 134.98, s. 610.70, Ref: s. 343.15, s. s. Ins 25 344.01, s. Law of large numbers 344.01(2)(d), 1.3 Federal regulation Reinsurance s. 344.29, s. Fair Credit Reporting Act 344.30, s. 344.31, 2.2 Insurers (15 USC 1681–1681d) s. 344.33, Types of insurers

Fraud and false statements s. 344.34, s. Stock companies (18 USC 1033, 1034) 344.62, s. 619.01, s. 632.22, Mutual companies 1.4 Wisconsin statutes, rules, and regulations s. 632.26(1), s. Fraternal benefit common to casualty 632.32, s. 632.34, societies insurance s. 632.36, Reciprocals General rate standards s. 632.365, s. Lloyd's associations 632.37, s. 632.38, Ref: s. 625.11, s. s. 895.04(4), s. Ins Risk retention groups 625.13, 625.22, s. 3.49, s. Ins 6.77, s. 626.13, Ins 21.01(7) – (10) Private versus government insurers s. 631.20, s. Ins Workers’ compensation 3.49(3), s. Ins 4.08, Admitted versus Purpose nonadmitted insurers s. 4.10(7)(g), s. Ins 6.78 Definitions Domestic, foreign and alien Prohibited classification of Approval of rates and insurers risks rating plans Financial status Ref: s. 628.34, s. The Wisconsin (independent rating Ins 6.54 Workers’ services) Compensation Surplus lines Marketing (distribution) Insurance Pool systems Definition (WWCIP) 2.3 Producers and general Responsibilities of Ref: ch. 102, s. rules of agency agents and brokers 102.04, s. 102.07, s. 102.075, s. Insurer as principal Ref: s. 618.41, s. 102.076, s. 102.12, Producer/insurer 618.42, s. 618.43, s. 102.28, s. relationship s. 628.02, s. 102.29, 628.04(2), s. Ins Authority and powers of s. 102.30, s. 6.17, s. Ins 6.18, producer 625.11, ch. 626, s. s. Ins 6.19, s. Ins 626.13, Express 6.66 s. Ins 6.78, ch. Ins Implied Oral contracts 21 Apparent Ref: s. 631.05 2.0 General Insurance 8% (8 Items) Responsibilities to the 1.5. Wisconsin statutes, applicant/insured rules, and regulations 2.1 Concepts pertinent to casualty 2.4 Contracts insurance Risk management key terms 44 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Elements of a legal Damages 4.0 Auto Insurance 14% (14 contract Items) Compensatory — Offer and acceptance special versus 4.1 Personal auto policy general Consideration Definitions Punitive Competent parties Liability coverage Absolute liability Legal purpose Bodily injury and Strict liability property damage Distinct characteristics of an insurance contract Vicarious liability Supplementary payments Contract of adhesion 3.2 Policy structure Exclusions Aleatory contract Declarations Medical payments Personal contract Definitions coverage Unilateral contract Insuring agreement or Uninsured motorists clause Conditional contract coverage Additional/supplementary Coverage for damage to Legal interpretations coverage affecting contracts your auto Conditions Ambiguities in a Collision contract of adhesion Exclusions Other than collision

Reasonable Endorsements Deductibles expectations 3.3 Common policy Transportation Indemnity provisions expenses

Utmost good faith Insureds — named, first Exclusions named and additional Representations/misre Duties after an accident or presentations Policy period loss

Warranties Policy territory General provisions

Concealment Cancellation and Selected endorsements nonrenewal Fraud Amendment of policy Deductibles Waiver and estoppel provisions Other insurance 3.0 Casualty Insurance Basics Towing and labor 13% (13 Items) Nonconcurrency costs

3.1 Principles and concepts Primary and excess Extended non-owned coverage — vehicles Insurable interest Limits of liability furnished or available for regular Underwriting Per occurrence use (accident) Function Miscellaneous type Per person Loss ratio vehicle Aggregate—general Rates Joint ownership versus products— coverage Types completed operations 4.2 Commercial auto Loss costs Split Commercial auto coverage Components forms (casualty only) Combined single Hazards Business auto Policy limits Physical Garage Named insured provisions Moral Business auto physical Duties after loss damage Morale Assignment Truckers Negligence Insurer provisions Motor carrier Elements of a negligent act Liberalization Coverage form sections

Defenses against Subrogation Covered autos negligence Duty to defend Liability coverage 45

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Garagekeepers Exclusions Coverage H — Bodily coverage injury and property Occurrence versus claims- damage liability Trailer interchange made coverage Coverage I — Personal Claims-made features and advertising Exclusions Trigger injury liability Conditions Retroactive date Coverage J — Medical Definitions payments Extended reporting Selected endorsements periods — basic Definitions versus supplemental Lessor — additional Conditions insured and loss Claim information Exclusions payee Premises and operations Limits Mobile equipment Products and completed Additional coverages Auto medical operations payments coverage 6.0 Businessowners Policy 10% Insured contract (10 Items) Drive other car coverage Pollution liability coverage 6.1 Characteristics and form purpose Individual named insured 5.3 Commercial crime 6.2 Businessowners Section II — Liability Commercial carrier General definitions regulations Burglary Coverages

The Motor Carrier Act Theft Exclusions of 1980 Robbery Who is an insured Endorsement for motor carrier Crime coverage forms Limits of insurance policies of insurance General conditions for public liability Commercial crime coverage forms Definitions (discovery/loss sustained) 6.3 Businessowners Section 5.0 Commercial Package Policy III — Common Policy (CPP) 10% (10 Items) Government crime Conditions coverage forms 5.1 Components of a (discovery/loss 6.4 Selected endorsement commercial policy sustained) Hired auto and non-owned Common policy Coverages auto liability (BP 04 04) declarations Employee theft 7.0 Workers Compensation Common policy conditions Insurance 5% (5 Items) Forgery or alteration Interline endorsements 7.1 Workers compensation Inside the premises — laws One or more coverage theft of money and parts securities Type of law 5.2 Commercial general Inside the premises — Monopolistic versus liability robbery or safe competitive Commercial general burglary of other property Compulsory versus liability coverage forms elective Outside the premises Bodily injury and State Workers' property damage Computer fraud Compensation Law liability Funds transfer fraud Exclusive remedy Personal and advertising injury Money orders and Employment covered liability counterfeit money (required, voluntary)

Medical payments Other crime coverages Covered injuries

Supplementary Extortion — Occupational disease payments commercial entities Benefits provided Who is an insured Guests' property Uninsured Employers' Limits of insurance 5.4 Farm coverage Fund

Conditions Farm liability coverage form Definitions 46 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

7.2 Workers compensation Licensing requirements 6.63(3), s. Ins and employers liability 28.04(1)(a), insurance policy 8.4 Surety bonds s. Ins 28.04(1)(f), s. Ins 28.04(2)(a), s. General section Principal, obligee and surety Ins 28.04(2)(b), s. Part One — Workers Ins 28.04(1m), s. compensation insurance Contract bonds Ins 28.06(6) Disciplinary actions Part Two — Employers License and permit bonds License termination, liability insurance Judicial bonds suspension, or revocation Part Three — Other states 8.5 Other policies Monetary forfeiture insurance (fines) Boatowners Part Four — Your duties if Ref: s. 628.10(1), s. injury occurs 628.10(2), s. 628.10(3),s. Part Five — Premium 628.345(1)(b), s. 628.345(2), s. Part Six — Conditions Wisconsin Casualty: State 628.345(3)(a), s. Selected endorsements Specific (Statues, Rules & 628.345(3)(d), Regulations) s. 628.345(3)(e), s. Voluntary Series 22-08 628.345(3)(f), s. Ins compensation 35 questions (5 pre-test items) 6.63 1.2 State regulation 20% Anniversary rating One-hour time limit (7 Items) date Effective November 16, 2019 Commissioner's general

Other states duties and powers 1.0 Insurance Regulation Duties Sole proprietors, Hearings partners, officers 1.1 Licensing 20% (7 Penalties and others coverage Items) Insurance security Purpose fund 7.3 Premium computations Ref: ch. 628 Ref: ch. 227, s. Persons required to be Job classification 227.12, s. 601.41, licensed s. 601.41(4), s. Rates Ref: s. 618.41, ch. 601.42, s. 628, s. 628.02(1), 601.42(4) s. Payroll s. 628.02(3), s. 601.62, s. 628.02(4), s. Adjustment upon audit 601.62(5), s. 628.02(5), 601.64, s. Experience modification s. 628.03, s. 601.64(2), s. factor 628.04, s. 628.49, 601.64(3), s. Ins 6.58, s. Ins s. 601.64(3)(d), s. Premium discounts 42.01, s. Ins 42.03, 601.64(4), s. ch. Ins 47 7.4 Rating organization 601.65, License Requirements s. 628.10, s. 8.0 Other Coverages and Options Ref: ch. Ins 26, s. 628.10(2)(b), s. Ins 5% (5 Items) 601.31, s. 628.03, 6.59, ch. 646 s. 628.04, Company regulation 8.1 Umbrella/excess liability s. 628.04(2), s. Solvency policies 628.34, s. 628.51, Responsibilities of the s. Ins 6.59, Personal insurer s. Ins 6.59(4)(a), s. Rates Commercial Ins 6.59(4)(c) Use of Policy forms Record keeping, Readability 8.2 Specialty liability maintenance and Producer insurance duration appointments/termi Renewal Errors and omissions nations Continuing education Unfair claims, Professional liability requirements methods, and Reinstatement practices Directors and officers Assumed name Notice of right to file liability Change of address or complaint Fiduciary liability telephone number Ref: s. 628.11, s. Reporting of actions 628.40, s. 631.20, Liquor liability Ref: s. 134.97, s. s. 631.20(3), s. 137.20, s. 601.42, 631.22, s. 631.28, Employment practices s. 628.04, s. liability s. Ins 6.07, s. Ins 628.08, s. 628.09, 6.11, s. Ins 6.11(3), 8.3 Surplus lines s. 628.09(6), s. s. Ins 6.55, 628.11, s. Ins 6.57, s. Ins 6.55(4)(b), s. Definitions and markets s. Ins 6.61, s. Ins Ins 6.57, s. Ins 6.85 47

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Producer regulation Ref: s. Cancellation or Fiduciary and trust 102.31(2)(a), s. nonrenewal account 102.31(2)(b)(1), Responsibility for responsibilities s. minors operating Place of 102.315(10)(a)(4), motor vehicles business/records s. 102.315(10)(a)3, The Wisconsin Auto maintenance s. 102.315(10)(b)3, Insurance Plan Compensation of s. 628.46, s. (WAIP) agents 631.36, Ref: s. 343.15, s. Controlled business s. 631.43, s. 344.01, s. Shared commissions 631.48, s. 631.81, 344.01(2)(d), Proper exchange of s. 632.36()1) & (2), s. 344.29, s. business s. Ins 18.10, s. Ins 344.30, s. 344.31, Ref: s. 628.32, s. 21.01(4)(a) –(c), s. 344.33, 628.51, s. 628.61, s. Ins 21.01(5), s. s. 344.34, s. s. Ins 6.66 Ins 21.01(6), 344.62, s. 619.01, Marketing practices s. Ins 21.01(10), s. s.632.22 Misrepresentation Ins 21.01(11), s. Ins s. 632.26(1), s. False advertising 6.11, s. Ins 6.77 632.32, s. 632.34, Rebating Privacy of Consumer s. 632.36, Unfair discrimination Information s. 632.365, s. Boycott, coercion or Ref: s. 134.97, s. 632.37, s. 632.38, intimidation 610.70, s. Ins 25 s. 895.04(4), s. Ins Illegal inducement 1.3 Federal regulation 20% 3.49, s. Ins 6.77, s. Ref: ch. Ins 20, s. (7 Items) Ins 21.01(7) – (10) 628.34, s. Fair Credit Reporting Act Workers’ compensation 628.34(1) – (14), (15 USC 1681–1681d) Purpose s. Ins 6.54, s. Ins Fraud and false statements Definitions 6.55, s. Ins 6.67, s. (18 USC 1033, 1034) Approval of rates and Ins 6.68 1.4 Wisconsin statutes, rating plans Examination of records rules, and regulations The Wisconsin Ref: s. 601.43, s. common to casualty Workers’ 601.43(1)(b), s. insurance 20% (7 Compensation 601.43(1)(c), s. Items) Insurance Pool 601.43(2)(a), s. General rate standards (WWCIP) 601.45, s. 601.49, Ref: s. 625.11, s. Ref: ch. 102, s. s. Ins 16.01, s. Ins 625.13, 625.22, s. 102.04, s. 102.07, 26.10, s. Ins 626.13, s. 102.075, s. 26.10(3), s. Ins s. 631.20, s. Ins 102.076, s. 102.12, 28.10, s. Ins 3.49(3), s. Ins 4.08, s. 102.28, s. 28.10(3) s. 4.10(7)(g), s. Ins 102.29, 6.78 s. 102.30, s. Retention of Electronic Prohibited classification of 625.11, ch. 626, s. Records risks 626.13, s. Ins 6.78, Ref: s. 137.20 Ref: s. 628.34, s. ch.. Ins 21 General statutes, rules, Ins 6.54 and regulations affecting Surplus lines insurance contracts Definition Definitions Responsibilities of Specific knowledge agents and brokers Misrepresentation/War Ref: s. 618.41, s. Wisconsin Personal Lines: ranties 618.42, s. 618.43, General and State Knowledge and acts of s. 628.02, s. Series 22-09 the agent 628.04(2), s. Ins 100 questions (5 pre-test items) Certificates of 6.17, s. Ins 6.18, Two-hour time limit Insurance s. Ins 6.19, s. Ins Effective November 16, 2019 Ref: s. 628.34, ch. 6.66 631, s. 631.08, s. Oral contracts 631.09, Ref: s. 631.05 1.0 Insurance Regulation 35% s. 631.11, s. 1.5. Wisconsin statutes, (35 Items) 631.28, ch. 632 rules, and regulations Electronic delivery of pertinent to casualty 1.1 Licensing notice of documents insurance 20% (7 Purpose Ref: s. 610.60 Items) Ref: ch. 628 Regulation of specific Automobile liability Persons required to be clauses in insurance Financial responsibility licensed contracts defined Ref: s. 618.41, ch. Cancellation Persons required to 628, s. 628.02(1), Renewal/Nonrenewal show proof s. 628.02(3), s. Notice of proof of loss Required coverages 628.02(4), s. Payment of claims and prohibited 628.02(5), exclusions s. 628.03, s. 628.04, s. 628.49,

48 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

s. Ins 6.58, s. Ins 601.64(2), s. s. Ins 28.10, s. Ins 42.01, 601.64(3), 28.10(3) s. Ins 42.03, ch.. s. 601.64(3)(d), s. Retention of Electronic Ins 47 601.64(4), s. Records License Requirements 601.65, Ref: s. 137.20 Ref: ch. Ins 26, s. s. 628.10, s. General statutes, rules, 601.31, s. 628.03, 628.10(2)(b), s. Ins and regulations affecting s. 628.04, s. 6.59, ch. 646 insurance contracts 628.04(2), s. Company regulation Definitions 628.34, s. 628.51, Solvency Specific knowledge s. Ins 6.59, Responsibilities of the Misrepresentation/War s. Ins 6.59(4)(a), s. insurer ranties Ins 6.59(4)(c) Rates Knowledge and acts of Record keeping, Use of Policy forms the agent maintenance and Readability Certificates of duration Producer Insurance Renewal appointments/termi Ref: s. 628.34, ch. Continuing education nations 631, s. 631.08, s. requirements Unfair claims, 631.09, Reinstatement methods, and s. 631.11, s. Assumed name practices 631.28, ch. 632 Change of address or Notice of right to file Electronic delivery of telephone number complaint notice of documents Reporting of actions Ref: s. 628.11, s. Ref: s. 610.60 Ref: s. 134.97, s. 628.40, s. 631.20, Regulation of specific 137.20, s. 601.42, s. 631.20(3), s. clauses in insurance s. 628.04, s. 631.22, s. 631.28, contracts 628.08, s. 628.09, s. Ins 6.07, s. Ins Cancellation s. 628.09(6), s. 6.11, s. Ins 6.11(3), Renewal/Nonrenewal 628.11, s. Ins 6.57, s. Ins 6.55, Notice of proof of loss s. Ins 6.61, s. Ins s. Ins 6.55(4)(b), s. Payment of claims 6.63(3), s. Ins Ins 6.57, s. Ins 6.85 Ref: s. 28.04(1)(a), Producer regulation 102.31(2)(a), s. s. Ins 28.04(1)(f), s. Fiduciary and trust 102.31(2)(b)(1), Ins 28.04(2)(a), s. account s. Ins 28.04(2)(b), s. responsibilities 102.315(10)(a)(4), Ins 28.04(2)(1m), s. Place of s. 102.315(10)(a)3, Ins 28.06(6) business/records s. 102.315(10)(b)3, Disciplinary actions maintenance s. 628.46, s. License termination, Compensation of 631.36, suspension, or agents s. 631.43, s. revocation Controlled business 631.48, s. 631.81, Monetary forfeiture Shared commissions s. 632.36(1−2), s. (fines) Proper exchange of Ins 18.10, s. Ins Ref: s. 628.10(1), s. business 21.01(4)(a−c), 628.10(2), Ref: s. 628.32, s. s. Ins 21.01(5), s. s. 628.10(3), s. 628.51, s. 628.61, Ins 21.01(6), 628.10(4), s. s. Ins 6.66 s. Ins 21.01(10), s. 628.345(1)(b), Marketing practices Ins 21.01(11), s. Ins s. 628.345(2), s. Misrepresentation 6.11, 628.345(3)(a), False advertising s. Ins 6.77 s. 628.345(3)(d), s. Rebating Privacy of Consumer 628.345(3)(e), Unfair discrimination Information s. 628.345(3)(f), s. Boycott, coercion or Ref: s. 134.97, s. Ins 6.63 intimidation 610.70, s. Ins 25 1.2 State regulation Illegal inducement 1.3 Federal regulation Commissioner's general Ref: ch. 20, s. Fair Credit Reporting Act duties and powers 628.34, s. (15 USC 1681–1681d) Duties 628.34(1) – (14), Fraud and false statements Hearings s. Ins 6.54, s. Ins (18 USC 1033, 1034) Penalties 6.55, 1.4 Wisconsin statutes, Insurance security s. Ins 6.67, s. Ins rules, and regulations fund 6.68 common to property Ref: ch. 227, s. Examination of records and casualty insurance 227.12, s. 601.41, Ref: s. 601.43, s. General rate standards s. 601.41(4), s. 601.43(1)(b), s. Ref: s. 625.11, s. 601.42, s. 601.43(1)(c), s. 625.13, 625.22, s. 601.42(4), s. 601.43(2)(a), s. 626.13, 601.62, s. 601.45, s. 601.49, s. 631.20, s. Ins 601.62(5), s. s. Ins 16.01, s. Ins 3.49(3), s. Ins 4.08, 601.64, s. 26.10, s. Ins s. 4.10(7)(g), s. Ins 26.10(3), 6.78 49

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Prohibited classification of s. 632.32, s. Aleatory contract risks 632.34, s. 632.36, Personal contract Ref: s. 628.34, s. s. 632.365, Unilateral contract Ins 6.54 s. 632.37, s. Conditional contract Surplus lines 632.38, s. Legal interpretations Definition 895.04(4), s. Ins affecting contracts Responsibilities of 3.49, s. Ins 6.77(6), Ambiguities in a agents and brokers s. Ins 21.01(7) – contract of adhesion Ref: s. 618.41, s. (10) Reasonable 618.42, s. 618.43, expectations s. 628.02, s. Indemnity 628.04(2), s. Ins 2.0 General Insurance 5% (5 Utmost good faith 6.17, s. Ins 6.18, Items) Representations/misre s. Ins 6.19, s. Ins 2.1 Concepts presentations 6.66 Risk management key Warranties Oral contracts terms Concealment Ref: s. 631.05 Risk Fraud 1.5 Wisconsin statutes, Exposure Waiver and estoppel rules, and regulations Hazard pertinent to property Peril 3.0 Property and Casualty insurance Loss Insurance Basics 20% (20 Application of the standard Methods of handling risk Items) fire policy in Wisconsin Avoidance 3.1 Principles and concepts Modifications or Retention Insurable interest additions Sharing Underwriting Required provisions Reduction Function Limitations on using or Transfer Loss ratio disclosing Elements of insurable risks Rates information Adverse selection Types regarding domestic Law of large numbers Loss costs abuse Reinsurance Components Ref: s. 628.34, s. 2.2 Insurers Hazards 631.95(2)(f), s. Types of insurers Physical 632.05, Stock companies Moral s. 632.07, s. Mutual companies Morale 632.08, s. Ins 4.01, Fraternal benefit Negligence s. Ins 6.76 societies Elements of a Wisconsin Automobile Reciprocals negligent act Insurance Plan Lloyd's associations Defenses against (WAIP) Risk retention groups negligence Ref: s. 610.01, ch. Private versus government Damages 619, s. Ins 4.10 insurers Compensatory — Lender Requirements Admitted versus special versus Ref: s. 632.07 nonadmitted insurers general 1.6. Wisconsin statutes, Domestic, foreign and alien Punitive rules, and regulations insurers Absolute liability pertinent to casualty Financial status Strict liability insurance (independent rating Vicarious liability Automobile liability services) Causes of loss (perils) Financial responsibility Marketing (distribution) Named perils versus defined systems special (open) perils Persons required to 2.3 Producers and general Direct loss show proof rules of agency Consequential or indirect Required coverages Insurer as principal loss and prohibited Producer/insurer Blanket versus specific exclusions relationship insurance Cancellation or Authority and powers of Basic types of construction nonrenewal producer Loss valuation Responsibility for Express Actual cash value minors operating Implied Replacement cost motor vehicles Apparent Functional The Wisconsin Auto Responsibilities to the replacement cost Insurance Plan applicant/insured Market value (WAIP) 2.4 Contracts Agreed value Ref: s. 343.15, s. Elements of a legal Stated amount 344.01, s. contract Valued policy 344.01(2)(d), Offer and acceptance 3.2 Policy structure s. 344.29, s. Consideration Declarations 344.30, s. 344.31, Competent parties Definitions s. 344.34, Legal purpose Insuring agreement or s. 344.62, s. Distinct characteristics of clause 619.01, s. 631.35, an insurance contract Additional/supplementary s. 632.26(1), Contract of adhesion coverage

50 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Conditions Broad theft coverage (DP Transportation Exclusions 04 72) expenses Endorsements Dwelling under Exclusions 3.3 Common policy construction (DP 11 43) Duties after an accident or provisions 4.7 Personal liability loss Insureds — named, first supplement General provisions named and additional Selected endorsements Policy period 5.0 Homeowners Policy 10% (10 Amendment of policy Policy territory Items) provisions — (PP 01 Cancellation and 5.1 Coverage forms 93) nonrenewal HO-2 through HO-6 Towing and labor Deductibles HO-8 costs (PP 03 03) Other insurance 5.2 Definitions Extended non-owned Nonconcurrency 5.3 Section I — Property coverage — vehicles Primary and excess coverages furnished or Limits of liability Coverage A — Dwelling available for regular Per occurrence Coverage B — Other use (PP 03 06) (accident) structures Miscellaneous type Per person Coverage C — Personal vehicle (PP 03 23) Split property Joint ownership Combined single Coverage D — Loss of use coverage (PP 03 34) Policy limits Additional coverages Restoration/nonreduction 5.4 Section II — Liability 7.0 Other Coverages and Options of limits coverages 10% (10 Items) Coinsurance Coverage E — Personal 7.1 Personal umbrella Vacancy or unoccupancy liability policies (DL 98 01) Named insured provisions Coverage F — Medical 7.2 National Flood Duties after loss payments to others Insurance Program Assignment Additional coverages "Write your own" versus Abandonment 5.5 Perils insured against government Insurer provisions 5.6 Exclusions Eligibility Liberalization 5.7 Conditions Coverage Subrogation 5.8 Selected endorsements Limits Salvage Special provisions — (HO Deductibles Claim settlement 01 43) 7.3 Other policies options Limited fungi, wet or dry Boatowners Duty to defend rot, or bacteria coverage Third-party provisions (HO 04 26, HO 04 27) Standard mortgage Permitted incidental clause occupancies — residence Wisconsin Personal Lines: State Loss payable clause premises (HO 04 42) Specific (Statues, Rules & No benefit to the Earthquake (HO 04 54) Regulations) Bailee Scheduled personal Series 22-10 property (HO 04 61) 35 questions (5 pre-test items) 4.0 Dwelling Policy 10% (10 Personal property Items) One-hour time limit replacement cost (HO 04 Effective November 16, 2019 4.1 Characteristics and 90) purpose Home day care (HO 04 97) 4.2 Coverage forms — Perils Business pursuits (HO 24 1.0 Insurance Regulation insured against 71) Basic Personal injury (HO 24 82) 1.1 Licensing 20% (7 Broad Items) Special 6.0 Auto Insurance 10% (10 Purpose 4.3 Property coverages Items) Ref: ch. 628 Coverage A — Dwelling 6.1 Personal auto policy Persons required to be Coverage B — Other Definitions licensed structures Liability coverage Ref: s. 618.41, ch. Coverage C — Personal Bodily injury and 628, s. 628.02(1), property property damage s. 628.02(3), s. Coverage D — Fair rental Supplementary 628.02(4), s. value payments 628.02(5), Coverage E — Additional Exclusions s. 628.03, s. living expense Medical payments 628.04, s. 628.49, Other coverages coverage s. Ins 6.58, s. Ins 4.4 General exclusions Uninsured motorists 42.01, s. Ins 42.03, 4.5 Conditions coverage s. Ins 47 4.6 Selected endorsements Coverage for damage to License Requirements Special provisions — (DP your auto Ref: ch. 26, s. 01 43) Collision 601.31, s. 628.03, Automatic increase in Other than collision s. 628.04, s. insurance (DP 04 11) Deductibles 628.04(2), s.

51

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

628.34, s. 628.51, Responsibilities of the Misrepresentation/War s. Ins 6.59, insurer ranties s. Ins 6.59(4)(a), s. Rates Knowledge and acts of Ins 6.59(4)(c) Use of Policy forms the agent Record keeping, Readability Certificates of maintenance and Producer Insurance duration appointments/termi Ref: s. 628.34, ch. Renewal nations 631, s. 631.08, s. Continuing education Unfair claims, 631.09, requirements methods, and s. 631.11, s. Reinstatement practices 631.28, ch. 632 Assumed name Notice of right to file Electronic delivery of Change of address or complaint notice of documents telephone number Ref: s. 628.11, s. Ref: s. 610.60 Reporting of actions 628.40, s. 631.20, Regulation of specific Ref: s. 134.97, s. s. 631.20(3), s. clauses in insurance 137.20 s. 601.42, s. 631.22, s. 631.28, contracts 628.04, s. 628.08, s. Ins 6.07, Cancellation s. 628.09, s. s. Ins 6.11, s. Ins Renewal/Nonrenewal 628.09(6), s. 6.11(3), s. Ins 6.55, Notice of proof of loss 628.11, s. Ins 6.57, s. Ins 6.55(4)(b), s. Payment of claims s. Ins 6.61, s. Ins Ins 6.57, s. Ins 6.85 Ref: s. 6.63(3), s. Ins Producer regulation 102.31(2)(a), s. 28.04(1)(a), Fiduciary and trust 102.31(2)(b)(1), s. Ins 28.04(1)(f), s. account s. 628.10(a), responsibilities 102.315(10)(a)(4), s. Ins 28.04(2)(b), Place of s. 102.315(10)(a)3, s. Ins 28.04(1m), business/records s. 102.315(10)(b)3, s. Ins 28.06(6) maintenance s. 628.46, s. Disciplinary actions Compensation of 631.36, License termination, agents s. 631.43, s. suspension, or Controlled business 631.48, s. 631.81, revocation Shared commissions s. 632.36(1−2), s. Monetary forfeiture Proper exchange of Ins 18.10, s. Ins (fines) business 21.01(4)(a−c), Ref: s. 628.10(1), s. Ref: s. 628.32, s. s. Ins 21.01(5), s. 628.10(2), 628.51, s. 628.61, Ins 21.01(6), s. 628.10(3), s. s. Ins 6.66 s. Ins 21.01(10), s. 628.345(1)(b), Marketing practices Ins 21.01(11), s. Ins s. 628.345(2), s. Misrepresentation 6.11, s. Ins 6.77 628.345(3)(a), False advertising Privacy of Consumer s. 628.345(3)(d), s. Rebating Information 628.345(3)(e), Unfair discrimination Ref: s. 134.97, s. s. 628.345(3)(f), s. Boycott, coercion or 610.70, s. Ins 25 Ins 6.63 intimidation 1.3 Federal regulation 20% 1.2 State regulation 20% Illegal inducement (7 Items) (7 Items) Ref: ch. 20, s. Fair Credit Reporting Act Commissioner's general 628.34, s. (15 USC 1681–1681d) duties and powers 628.34(1) – (14), Fraud and false statements Duties s. Ins 6.54, s. Ins (18 USC 1033, 1034) Hearings 6.55, 1.4 Wisconsin statutes, Penalties s. Ins 6.67, s. Ins rules, and regulations Insurance security 6.68 common to property fund Examination of records and casualty insurance Ref: ch. 227, s. Ref: s. 601.43, s. 20% (7 Items) 227.12, s. 601.41, 601.43(1)(b), s. General rate standards s. 601.41(4), s. 601.43(1)(c), s. Ref: s. 625.11, s. 601.42, s. 601.43(2)(a), s. 625.13, 625.22, s. 601.42(4), 601.45, s. 601.49, 626.13, s. 601.62, s. s. Ins 16.01, s. Ins s. 631.20, s. Ins 601.62(5), s. 26.10, s. Ins 3.49(3), s. Ins 4.08, 601.64, s. 26.10(3), s. 4.10(7)(g), s. Ins 601.64(2), s. s. Ins 28.10, s. Ins 6.78 601.64(3), 28.10(3) Prohibited classification of s. 601.64(3)(d), s. Retention of Electronic risks 601.64(4), s. Records Ref: s. 628.34, s. 601.65, Ref: s. 137.20 Ins 6.54 s. 628.10, s. General statutes, rules, Surplus lines 628.10(2)(b), s. Ins and regulations affecting Definition 6.59, ch. 646 insurance contracts Responsibilities of Company regulation Definitions agents and brokers Solvency Specific knowledge Ref: s. 618.41, s. 618.42, s. 618.43,

52 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

s. 628.02, s. Commissioner general 628.04(2), s. Ins duties and powers 6.17, s. Ins 6.18, s. Duties Ins 6.19, s. Ins 6.66 Wisconsin Limited Line: Title Hearings Oral contracts Series 22-11 Penalties Ref: s. 631.05 Ref: ch. 227, s. 35 questions (5 pre-test items) 1.5 Wisconsin statutes, 227.12, s. 601.41, One-hour time limit rules, and regulations s. 601.41(4), s. Effective November 16, 2019 pertinent to property 601.42, s. insurance 10% (4 601.42(4), s. Items) 601.62, s. 1.0 Insurance Regulation Application of the standard 601.62(5), s. 25% (9 Items) fire policy in Wisconsin 601.64, s. Modifications or 1.1 Licensing 601.64(2), s. additions Purpose 601.64(3), Required provisions Ref: ch. 628 s. 601.64(3)(d), s. Limitations on using or Persons required to be 601.64(4), s. disclosing licensed 601.65, information Ref: s. 618.41, ch. s. 628.10, s. regarding domestic 628, s. 628.02(1), 628.10(2)(b), s. Ins abuse s. 628.02(3), s. 6.59 Ref: s. 628.34, s. 628.02(4), s. Company regulation 631.95(2)(f), s. 628.02(5), Responsibilities of the 632.05, s. 628.03, s. insurer s. 632.07, s. 628.04, s. 628.49, Rates 632.08, s. Ins 4.01, s. Ins 6.58, s. Ins Use of policy forms s. Ins 6.76 42.01, Unfair claims, The Wisconsin Insurance s. Ins 42.03, s. Ins methods, and Plan (WIP) 47 practices Ref: s. 610.01, ch. License Requirements Notice of right to file 619, s. Ins 4.10 Ref: ch. 26, s. complaint Lender Requirements 628.03, s. 628.04, Ref: s. 628.11, s. Ref: s. 632.07 s. 628.04(2), s. 628.40, s.628.46, s. 1.6. Wisconsin statutes, 628.34, s. 628.51, 631.20, s. rules, and regulations s. Ins 6.59, 631.20(3), s. pertinent to casualty s. Ins 6.59(4)(a), s. 631.28, s. 631.43, insurance 10% (3 Ins 6.59(4)(c) s. 631.48, Items) Record keeping, s. 631.81, s. Ins Automobile liability maintenance, and 6.11, s. Ins 6.11(3), Financial responsibility duration s. Ins 6.55, s. Ins defined Renewal 6.55(4)(b), s. Ins Persons required to Reinstatement 6.57, show proof Assumed name s. Ins 6.85 Required coverages Change of address or Producer regulation and prohibited telephone number Fiduciary and trust exclusions Reporting of actions account Cancellation or Ref: s. 134.97, s. responsibilities nonrenewal 601.42, s. 628.04, Place of Responsibility for s. 628.08, s. business/records minors operating 628.09, s. maintenance motor vehicles 628.09(6), s. Compensation of The Wisconsin Auto 628.11, s. Ins 6.57, agents Insurance Plan s. Ins 6.61, s. Ins Controlled business (WAIP) 6.63(3) Shared commissions Ref: s. 343.15, s. Disciplinary actions Proper exchange of 344.01, s. License termination, business 344.01(2)(d), suspension or Ref: s. 628.32, s. s. 344.29, s. revocation 628.51, s. 628.61, 344.30, s. 344.31, Monetary forfeiture s. Ins 6.66 s. 344.34, (fines) Marketing practices s. 344.62, s. Ref: s. 601.31, s. Misrepresentation 619.01, s. 631.35, 628.10(1), s. False information and s. 632.26(1), 628.10(2), advertising s. 632.32, s. s. 628.10(3), s. Defamation 632.34, s. 632.36, 628.345(1)(b), Boycott, coercion and s. 632.365, s. 628.345(2), s. intimidation s. 632.37, s. 628.345(3)(a), Illegal inducement 632.38, s. s. 628.345(3)(d), s. Unfair discrimination 895.04(4), s. Ins 628.345(3)(e), Rebating 3.49, s. Ins 6.77(6), s. 628.345(3)(f), s. Ref: ch. 20, s. s. Ins 21.01(7) – Ins 6.63 628.34, s. (10) 1.2 State regulation 628.34(1) – (14), 53

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

s. Ins 6.54, s. Ins Types of indices Releases and satisfactions 6.55, Requirements to record Assignments s. Ins 6.68 Acknowledgments Subordinations Examination of books and Affidavits records 3.0 Title Insurance 20% (7 Ref: s. 601.43, s. Items) 601.43(1)(b), s. 3.1 Title insurance 601.43(1)(c), s. principles Wisconsin Limited Line: Credit 601.43(2)(a), s. Covered Risks Series 22-12 601.45, s. 601.49, Risk of error in public 35 Questions (5 pre-test items) s. Ins 16.01 records One-hour time limit General statutes, rules, Hidden off-record title Effective November 16, 2019 and regulations affecting risks

insurance contracts Risk of omission and Definitions commission by 1.0 Insurance Regulation 30% Specific knowledge producer (10 Items) Misrepresentation/War Interests that can be ranties insured 1.1 Licensing Knowledge and acts of Types Process the agent Owners Ref: ch. 628 Ref: s. 628.34, ch. Lenders Persons required to be 631, s. 631.08, s. Easements licensed 631.09, Title insurance forms Ref: ch. 628, s. s. 631.11, ch. 632 Commitments 628.02(1), s. 628.02(3), Regulation of specific Owner's policy s. 628.02(4), s. clauses in insurance Loan policy 628.02(5), s. contracts Title insurance policy 628.03, Notice of Proof of Loss structure and provisions s. 628.04, s. Ref: s. 631.43, s. Insuring provisions 628.49, s. Ins 631.48, s. 631.81 Schedule A 6.58, s. Ins 42.01, Schedule B — s. Ins 42.03, s. Ins 2.0 Real Property 25% (9 Exceptions from 47 Items) coverage Record keeping, 2.1 Concepts, principles and Exclusions from maintenance, and practices coverage duration Definition of real property Conditions Renewal Types of real property Endorsements Ref: Ins 3.25 (6) (c) Title to real property 3.2 Title searching Reinstatement Marketable title techniques Assumed names 2.2 Acquisition and transfer Hard copy index Change of address or of real property Computer index telephone number Conveyances Chain of title Reporting of actions Encumbrances Ref: s. 134.97, s. Adverse possession 4.0 Title Exceptions and 601.42, s. 628.04, Eminent Domain Procedures for Clearing s. 628.08, s. Foreclosure Title 30% (10 Items) 628.09, s. 628.09(6), s. Abandonment 4.1 Principles and concepts 628.11, s. Ins 6.57, Decedents' estates Standard exceptions s. Ins 6.61, s. Ins Intestate Voluntary and involuntary 6.63(3), s. Ins 3.25 Testate liens Disciplinary actions Types of joint ownership Federal liens License termination, Tenants in common Mortgage suspension or Joint tenancy Judgments revocation Survivorship Marital Taxes and assessments Monetary forfeiture Property Surveys (fines) Marital Property Condominiums Ref: s. 601.31, s. Legal capacity of parties Water rights 628.10(1), s. Individuals Equitable interests 628.10(2), Corporations Covenants s. 628.10(3), s. General partnerships Conditions 628.10(4), s. Limited partnerships Restrictions 628.345(1)(b), Fictitious names Access s. 628.345(2), s. Trusts Easements 628.345(3)(a), Limited Liability 4.2 Special problem areas s. 628.345(3)(d), s. Company (LLC) and concerns 628.345(3)(e), 2.3 Legal descriptions Acknowledgments s. 628.345(3)(f), s. Types of legal descriptions Construction lien Ins 6.63 Types of measurements Bankruptcy 1.2 State regulation used Probate Commissioner's general Language of real Good faith duties and powers descriptions Foreclosure Duties 2.4 Recording 4.3 Principles of clearing Hearings Types of records title Penalties 54 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Ref: s. Ins 3.25 Examination of books and Lloyd's associations (22), ch. 227, s. records Risk retention groups 227.12, s. 601.41, Ref: s. 601.43, s. Private versus government s. 601.41(4), s. 601.43(1)(b), s. insurers 601.42, s. 601.43(1)(c), s. Authorized versus 601.42(4), s. 601.43(2)(a), s. unauthorized insurers 601.62, s. 601.45, s. 601.49, Domestic, foreign and alien 601.62(5), s. s. Ins 16.01, s. Ins insurers 601.64, s. 26.10, s. Ins Financial status 601.64(2), s. 26.10(3) (independent rating 601.64(3), General statutes, rules, services) s. 601.64(3)(d), s. and regulations affecting Marketing (distribution) 601.64(4), s. insurance contracts systems 601.65, Definitions 2.3 Producers and general s. 628.10, s. Specific knowledge rules of agency 628.10(2)(b), s. Ins Misrepresentation/War Insurer as principal 6.59 ranties Producer/insurer Company regulation Knowledge and acts of relationship Responsibilities of the the agent Authority and powers of insurer Certificates of producers Use of policy forms Insurance 2.4 Contracts Producer Ref: s. 628.34, ch. Elements of a legal appointments/termi 631, s. 631.08, s. contract nations 631.09, Offer and acceptance Unfair claims, s. 631.11, s. Consideration methods, and 631.28, ch. 632, Competent parties practices Regulation of specific Legal purpose Notice of right to file clauses in insurance Distinct characteristics of complaint contracts an insurance contract Ref: s. 628.11, s. Cancellation Contract of adhesion 628.40, s. 631.22, Renewal/Nonrenewal Aleatory contract s. 631.28, s. Ins Ref: s. Ins 3.25 (6) Personal contract 6.07, s. Ins 6.11, s. (c) Unilateral contract Ins 6.11(3), s. Ins Notice of proof of loss Conditional contract 6.55, s. Ins Payment of claims Legal interpretations 6.55(4)(b), s. Ins Ref: s. 628.46, s. affecting contracts 6.57, s. Ins 6.85 Ins 631.43, s. 631.48, Ambiguities in a 3.26 s. 631.81, s. Ins contract of adhesion Producer regulation 6.11, s. Ins 6.77 Reasonable Fiduciary and trust 1.3 Federal regulation expectations account Fair Credit Reporting Act Indemnity responsibilities (15 USC 1681–1681d) Utmost good faith Place of Fraud and false statements Representations/misre business/records (18 USC 1033, 1034) presentations maintenance Warranties Compensation of 2.0 General Insurance 25% (9 Concealment agents Items) Fraud Controlled business 2.1 Concepts Waiver and estoppel Shared commissions Risk management key Truth and lending Proper exchange of terms consumer credit business Risk transactions Ref: s. 628.32, s. Exposure Ref: s. 421, s. 422 628.51, s. 628.61, Hazard s. Ins 6.66, 631.69, Peril 3.0 Credit Insurance Basics 186.36 Loss 35% (12 Items) Marketing practices Methods of handling risk 3.1 Nature of credit Ref: s. Ins 3.26 Avoidance insurance Misrepresentation Retention Principles and Concepts False information and Sharing Parties involved advertising Reduction Debtor/insured Rebating Transfer Creditor/beneficiary Unfair discrimination Elements of insurable risks Insurer Boycott, coercion and Adverse selection Advantages for debtors intimidation Law of large numbers and for creditors Illegal inducement Reinsurance Markets Ref: 628.34, s. 2.2 Insurers Banks and savings 628.34(1) – (14), Types of insurers and loan 134.10 & 134.11, s. Stock companies associations Ins 6.54, s. Ins Mutual companies Credit unions 6.55, Fraternal benefit Finance companies s. Ins 6.67, s. Ins societies Credit card companies 6.68 Reciprocals 55

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Automobile dealers Monthly outstanding Essential Health Benefits and manufacturers balance No annual limits for Retailers Joint credit life essential benefits Types of credit covered — Truncated life Coverage for pre-existing closed-end versus open- Suicide clause conditions end 4.2 Credit disability All plans have certain 3.2 Regulation insurance levels of coverage State regulation Ref: s. 429.104 (14), s. (platinum, gold, silver Approval of policy 422.202, s. 632.60, s. and bronze) forms 632.44(3)(a), s. 631.24, Ref: s. Ins 3.25 s. 631.69, s. 632.97, s. 2.0 Basic Health Insurance Amounts to be insured 428.203 Concepts 15% (5 Items) Term of insurance Eligibility of the individual Types of comprehensive Premium rates insured health insurance plans Premium refunds Qualifying for benefits Health Solicitation Sickness or injury Maintenance organization Evidence of coverage Definition of disability — plans (HMO) Termination of group own occupation versus Preferred provider policy any occupation organization plans (PPO) Claims processing Ref: s. 631.83 (1) (b) Point of service Prohibited transactions Elimination period plans (POS) Credit insurance Benefit period premium rate filing Special types of coverage Excepted Benefits under Ref: s. Ins 3.25 Critical period the ACA Consumer credit Common exclusions Short term policies transactions Normal pregnancy Limited benefit Ref: s. Ins 422 4.3 Credit involuntary plans Obligation of good unemployment Dental, vision faith insurance plans Ref: 421.108 Ref: s. 429.104 (14), Insurance terms Conditions applying to s. 422.202, s.631.69, Copayments insurance to be s. 632.60, s. 632.97 Deductibles provided by creditor Eligibility of the individual Coinsurance Ref: 424.203 insured Limitation on credit Qualifying for benefits 3.0 Health Insurance Exchanges life insurance Definition of under the ACA 10% (5 Ref: 632.60 involuntary Items) Application of unemploy Individual exchange proceeds of credit ment Qualified health plan insurance policy Benefit period certification Ref: 632.97 4.4 Other credit insurance Premium tax credits which Federal regulation Ref: s. 42.203 (3) may be taken in Consumer Credit (a), s. 138.09 (7) advance Protection Act (h), Reduced cost sharing if (Truth-in-Lending s. 625.03, s. silver plan is Act) 645.675 (1) (f), s. purchased 424.203 (2), s. 631.69, s. Opportunity to purchase 4.0 Types of Consumer Credit 632.97 through the federal Insurance 10% (4 Items) Credit property exchange call center, 4.1 Credit Life Insurance Eligibility online or through the Ref: s. 429.104 (14), Insured event mail s. 138.09 (7) (h), s. Benefit conditions Comparison shopping tools 422, s. 422.202 Mortgage guaranty Single application (2)(s)(a)(1), Ref: s. 645.675 (1) Enrollment assistance s. 422.501 (2)(b)(2), (L) (1) through navigators s. 428.203 (8)(g), s. Eligibility Small Business Health 631.24, s. 625.03, s. Insured event Options Program (SHOP) 631.69, Benefit conditions exchange s. 632.60, s.632.44 For employers (3)(a), Ins. 3.25, Ins. with 2 to 50 employees 3.26, Ins. 6.75, s. Tax credits may be 134.10, s.134.11, Wisconsin Navigator available for s.421, s.421.108 Series 22-14 employers with Eligibility of the individual 35 questions (5 pre-test items) less than 25 insured One-hour time limit employees Gross coverage versus net Effective November 16, 2019 payoff 4.0 Navigators and Nonnavigator

coverage Assisters 10% (3 Items) Types of insurance 1.0 Affordable Care Act (ACA) 10% (4 Items) Navigators coverages Federal Ref: s.428.203 (8) (g) Major Provisions certification Decreasing term Market wide Reforms Level term Guaranteed Issue

56 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

State license including 16.01, s. Ins 26.10, s. Ref: s. 102.31, s. fingerprinting and Ins 28.10 102.315, s. 631.36, s. Ins background check Hearings 6.77, s. Ins 18.10, s. Ins Affiliation with Ref: ch. 227, s. 21.01 navigator entity 227.12, s. 601.41, s. Renewal/Nonrenewal Annual continuing 601.62, s. 601.64, s. Ref: s. 102.31, s. education requirement 628.10, s. Ins 6.59 102.315, s. 631.36, s. Ins Nonnavigator assisters Penalties 21.01 Federal Ref: s. 601.64, s. Notice of proof of loss certification – 601.65 Ref: s. 631.43, s. certified Licensing 631.48, s. 631.81 application Purpose Payment of claims counselors ...... Ref: ch. 628 Ref: s. 628.46, s. Ins Affiliation with Persons required to be 3.65, s. Ins 3.651, s. Ins nonnavigator licensed 6.11 entity and State Ref: s. 618.41, Unfair claims, methods, registration ch. 628, s. 628.02-.04, and practices Annual training s. 628.49, Ref: s. Ins 6.11, requirement s. 628.92, s. s. Ins 6.55, Permitted Practices for 632.69, s. Ins 6.58, s. Navigators and certified Ins 42.01, s. Ins 42.03, 8.0 Wisconsin Statues, Rules, and application counselors s. Ins 47 Regulations Pertinent to Prohibited Practices for License requirements Disability (A&H) Insurance Navigators and certified Ref: ch. 26, s. 20% (7 Items) application counselors 628.03, s. 628.04, s. Policy provisions Privacy and 628.34, Right to return a policy Security of Health s. 628.51, s. Ins Ref: s. 632.73 Information 3.465, s. Ins 6.59 Grace period HIPAA Ref: s. 632.78(1) Confidentiality, Integrity Marketing practices Disclosure requirements and availability of Types of unfair practices Ref: s. 628.32, s. protected health Ref: ch. 20, s. 635.11, s. Ins 3.60, s. information (PHI) 628.34, s. Ins 6.54, s. Ins Ins 8.48 6.55, s. Ins 6.67, s. Ins Continuation and 5.0 Brokers, Agents and 6.68 conversion privileges Producers 10% (3 Items) Responsibilities of the Ref: s. 632.897, Roles and Responsibilities insurer s. 635.02(7), s. Ins 3.41 Compensation Ref: s. 628.11, s. – s. Ins 3.45. s. Ins 8.49 628.40, s. Ins 6.57 Independent review 6.0 State Public Assistance Privacy Ref: s. 632.835, Programs 10% (3 Items) Ref: s. 134.97, s. s. Ins 18.01(6), s. Ins State health care 610.70, s. Ins 25 18.10-.11, s. Ins 18.105 assistance programs Prohibited Practices for Grievance BadgerCare Plus Navigators or Ref: s. Medicaid for the nonnavigator assisters. 632.745(11), s. 632.83, elderly, blind and Ref. s. 628.95 s. Ins 18.01(4), s. Ins disabled General statutes, rules, and 18.02(1) Long term care regulations affecting Coverages Medicaid insurance contracts Nurse practitioners Eligibility Definitions Ref: s. 632.87 Financial Specific knowledge Optometrists requirements Ref: ch. 631, ch. Ref: s. 632.87(2) Nonfinancial 632 requirements Misrepresentation/Warranties Chiropractic benefits Ref: s. 628.34, s. Ref: s. 632.87 631.08, s. 631.11 Handicapped children Knowledge and acts of the Ref: s. 632.88 agent Alcohol, drug abuse, 7.0 Wisconsin Statutes, Rules, Ref: s. 631.09, s. mental, and nervous and Regulations Common to 631.11 disorders Life, Disability (A&H), Use of policy forms Ref: s. 609.05(3), Property and Casualty Ref: s. 631.20 s. 609.655, s. 632.89, s. Insurance 15% (5 Items) Readability 632.895(12m) Ref: s. 631.22, s. Responsibilities of the Home care Ins 6.07 Commissioner of Ref: s. 632.895, Notice of right to file Insurance s. Ins 3.54 complaint Duties Skilled nursing facility Ref: s. 631.28, s...... Ref: s. 601.41, s. Ref: s. Ins 6.85 601.42 632.895(3) Regulation of specific clauses Examinations Kidney disease in insurance contracts Ref: s. 601.43, s. Ref: s. Cancellation 601.45, s. 601.49, s. Ins 632.895(4) 57

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Diabetes Ref: s. 628.34, Ref: s. 632.87(6), s. 609.05(3), 632.895(6) s. 609.655, s. 609.75, s. Newborn children Ref: s. 631.07(3)(a)3.m, 632.895(5), s. Ins 3.38 s. 631.93, s. Maternity benefits for 632.85, s. 632.853, s. dependent children 632.855, s. 632.87, s. Ref: s. 632.87(1) - 632.895(7) Adopted children s. 632.87(2), s. Ref: s. 609.75, s. 632.87 (5), s. s. 609.80, 631.07(3)(a)3.m, s. s. 632.88, s. 632.896 632.89, s. Grandchildren Ref: s. 632.89(2), s. 632.895(5m) 632.895, s. Mammograms 632.895(3) – (14), Ref: s. 609.80, s. s. 632.896, s. 632.895(8) 632.875, s. Ins Lead poisoning screening Ref: s. 3.35, s. Ins 3.36, 632.895(10) s. Ins 3.37 s. Ins Temporomandibular joint 3.38, s. Ins 3.47, disorders s. Ins 3.54, s. Ins Ref: s. 3.67(2) - (3) 632.895(11) Injected Chemotherapy Hospital and ambulatory Ref. s. 632.875 surgery Marketing methods and Ref: s. practices 632.895(12) Advertising Autism spectrum Ref: s. 628.34, s. Ref: Ins 3.27, s. Ins s.632.895(12m), s. Ins 3.39(15), s. Ins 3.36 3.46(22), s. Ins 6.90 Breast reconstruction Suitability Ref: s. Ref: s. 628.34, s. 632.895(13) Ins 3.27(7), s. Ins 3.46 Immunizations

Ref: s. Requirements for group 632.895(14) health policies Student on medical leave Ref: s. 632.746(9), ...... Ref: s. ch. 635, s. 635(19), ch. Ins 8 632.895(15) Special provisions Hearing aids, cochlear Ref: s. implants, and related treatment 600.03(35)(a), s. 625.13, s. for infants and children 632.746, s. 632.747, s. Ref: s.632.895 632.748, s. Ins 3.13(3) (16) Disclosure requirements Colorectal cancer Ref: s. 635.11, s. screening Ins 8.48 ...... Ref: s.632.895 Termination/nonrenewal (16m), s. Ins 3.35 regulation Contraceptives and Ref: s. 632.749, services s. 632.7495 ...... Ref: s. 632.895 Medicare supplement (17) Ref: s. 628.34, s. Emergency medical 632.84, s. Ins 3.27, s. Ins 3.39 services Short-term medical policies Ref: s. 632.85 Ref: s. 632.7495(4) Prescription drugs and

devices

Ref: s. 632.853, s. Ins 3.67(2) Experimental treatment Ref: s. 632.855, s. Ins. 3.67(3) Requirements relating to HIV Ref: s. 149.12(1), s. 631.90, s. 631.93, s. 632.895(9), s. Ins 3.53 Cancer clinical trials

58 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

Publications

The insurance exams include questions uniform to other states in the licensing program dealing with product knowledge and questions involving the statutes and rules unique to Wisconsin.

The intent of OCI publications is to provide a broad overview of insurance concepts, state laws, and ethics.

OCI has not prepared any study programs or manuals for the product knowledge questions of the examination. However, area university centers, technical or private schools may have a course designed to prepare students for insurance testing. You should contact them directly for information. You may look up approved providers via the following link. https://sbs.naic.org/solar-external-lookup/

Wisconsin Intermediary’s Guide

The guide was been developed by the Office of the Commissioner of Insurance (OCI) as a study guide for the Wisconsin laws section of the exam. The intent is to provide a broad overview of insurance concepts, state laws, and ethics. OCI has not prepared any study program or manuals for the product knowledge questions of the exam.

Printed/hard copies of the Intermediary Guide are no longer available through OCI.

You can download the guide at the following link https://oci.wi.gov/Pages/Agents/Prelicensing.aspx.

Navigator Study Guide & State Public Program Assistance Presentation

The Guide and the Presentation were also developed by OCI as a study manual for the Wisconsin laws section of the examination.

Your may can download the Navigator Study Guide and presentation at https://oci.wi.gov/Pages/Agents/NavigatorLicense.aspx.

OCI Publications

You may find and print available OCI publications via the following link https://oci.wi.gov/Pages/Consumers/ConsumerPublications.aspx.

To request a print copy of the any OCI publications, you may contact [email protected] or call our Central Files Dept. at (608) 264-8110. There is a fee associated when requesting print copies.

Listed on the following page are some publications that can be used for self-study. This list is provided to assist you in finding self-study materials.

The inclusion of a particular source of information on this list does not constitute a recommendation or endorsement by either the Office of the Commissioner of Insurance or Prometric. You should contact publishers and/or the course providers directly for further information on price and availability.

59 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

LIFE AND ACCIDENT & HEALTH

Wisconsin Life and Health Licensing Manual Pentera Life and Health Fundamentals Published by: Published by: Independent Insurance Agents of Wisconsin Pentera Group, Inc. 725 John Nolen Drive 2511 E. 46th St., Suite R-7 Madison, WI 53713 Indianapolis, IN 46205 (608) 256-4429 or (800) 362-7441 www.iiaw.com

Life and Health Licensing Study Manual Life & Health Basics Published by: Published by: A.D. Banker & Company Kaplan Financial 500 College Blvd., #120 8081 Zionsville Road Overland Park, KS 66211 P.O. Box 68520 (800) 866- 2468 Indianapolis, IN 46268 www.adbanker.com (800) 428-1324, Ext. 711 [email protected]

Life and Health Insurance Principle and Life Insurance Primer / Health Insurance Practice Primer / Variable Annuities & Variable Life Published by: Insurance Primer / General Insurance Primer Kaplan Financial Published by: 2300 Mayfair Road, #205 Werbel Publishing Company, Inc. Wauwatosa, WI 53226 686 Deer Park Avenue (414) 456-9040 Dix Hills, NY 11746 (631) 243-0032

Guide to Life Insurance / Guide to Health Life & Health Licensing Sourcebook Insurance Published by: Published by: EXAMCO, Inc. Rough Notes Company, Inc. 5728 Jefferson Highway 1200 North Meridian Street New Orleans, LA 70123 Indianapolis, IN 46206 (800) 955-7055

Pathfinder Life & Health Manual Pre-Licensing – Accident/Health and Life Published by: Published by: Pathfinder Insurance Training Institute Midwest American Publishing 1033 College Park Pyramids P.O. Box 463 Indianapolis, IN 46268 Eau Claire, WI 54702 (715) 834-3988

Passkey for Health Insurance Licensing Test Preparation – Life & Health Published by: Published by: Kaplan Financial ABLE, Inc. (now ExamSimulator) 520 North Dearborn Street 11771 Kelly road Chicago, IL 60610 Leavenworth, KS 66048 (800) 586.2253 www.examsimulator.com

60 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

PROPERTY AND CASUALTY

Property and Casualty Licensing Study Property & Casualty Basics Manual Published by: Published by: Kaplan Financial A.D. Banker & Company 8081 Zionsville Road 500 College Blvd., #120 P.O. Box 68520 Overland Park, KS 66211 Indianapolis, IN 46268 (800) 866-1280 (800) 428-1324 www.adbanker.com [email protected]

Pre-Licensing – Property and Casualty General Insurance Primer Published by: Published by: Midwest American Publishing Werbel Publishing Company, Inc. P.O. Box 463 686 Dear Park Avenue Eau Claire, WI 54702 Dix Hills, NY 11746 (414) 378-1553 (516) 243-0032

Passkey for Property/Casualty Insurance Licensing Sourcebook Property & Casualty Licensing Published by: Published by: EXAMCO, Inc. Kaplan Financial 5728 Jefferson Highway 520 North Dearborn Street New Orleans, LA 70123 Chicago, IL 60610 (800) 955-7055

General Insurance by D.L. Bickelhaupt 1979 Test Preparation Property & Casualty Published by: Published by: Richard D. Irvin, Inc. ABLE, Inc. (now Examsimulator) 1818 Ridge Road 11771 Kelly Road Homewood, IL 60430 Leavenworth, KS 66048 (800) 586-2253 www.examsimulator.com

Student Self Study Guide Wisconsin Property & Casualty Manual Published by: Published by: Management & Risk Institute, Inc. Independent Insurance Agents of Wisconsin 700 Quaker Lane 725 John Nolen Drive P.O. Box 370 Madison, WI 53713 Warwick, RI 02887 (608) 256-4429 or (800) 362-7441

Property/Casualty Insurance Licensing Published by: Kaplan Financial 2300 Mayfair Road, #205 Wauwatosa, WI 53226

61 WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE

TITLE

Pre-licensing Course Alta Policy Forms Handbook Published by: Published by: Wisconsin Land Title Association American Land Title Association County Road B 1828 L Street, N.W., #705 P.O. Box 873 Washington, DC 20036 West Salem, WI 54669 (608) 786-2336

WISCONSIN LAW

Wisconsin Insurance Law Published by: Kaplan Financial 2300 Mayfair Road, #205 Wauwatosa, WI 52336 (414) 456-9040

62

Exam Registration Form Wisconsin Insurance Examinations To conveniently register online, please go to www.prometric.com/wisconsin/insurance.

Print or type clearly and neatly. Incomplete or illegible forms will not be processed. Last Name First Name Middle Name

Residence Address (Your address of legal residence is required)

City State ZIP Code Daytime Phone Number (including area code) ( ) Employer (insurance company, if known) Evening Phone Number (including area code) ( )

E-mail address (applications without an email address may experience delays) Fax Number (including area code) ( )

Name of Your Pre-licensing Education Course Provider or Waiver code number: Pre-licensing Course Completion Date

Series Exam Title Exam Fee Total 22-01 Life, General and State Specific $75.00 $ 22-02 Life State Specific $75.00 $ 22-03 Accident and Health General and State Specific $75.00 $ 22-04 Accident and Health State Specific $75.00 $ 22-05 Property General and State Specific $75.00 $ 22-06 Property State Specific $75.00 $ 22-07 Casualty General and State Specific $75.00 $ 22-08 Casualty State Specific $75.00 $ 22-09 Personal Lines General and State Specific $75.00 $ 22-10 Personal Lines State Specific $75.00 $ 22-11 Title $75.00 $ 22-12 Credit $75.00 $ 22-14 WI - Navigator $75.00 $ Total Fee $ By filing this registration, you assume full responsibility for exam selection. If you are unsure about which exam you need for the license you are seeking, resolve this question before you register. Fees for these exams are non-refundable and non-transferrable. Exam fees are valid for 90 days from receipt at Prometric.

Please allow 7-10 business days for receipt and processing of your application. An authorized Prometric Client Service Representative will contact you by phone to obtain your social security number to complete the registration process.

Registration fees are not refundable. Fees may be paid by MasterCard , Visa or American Express. Personal checks and cash are not accepted. To pay by credit card (when registering by mail or fax), please complete the Credit Card Payment Form on the next page and fax to 800.347.9242, or send this completed form along with the appropriate fee to: Prometric ATTN: WI Insurance Exam Registration 7941 Corporate Drive Nottingham, MD 21236

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Credit Card Payment Form

Print or type clearly and neatly. Incomplete or illegible forms will not be processed.

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