You r R ykneld RYKNELD HOMES CUSTOMERS MAGAZINE 38TH EDITION 3 JANUARY 2017

Community Spirit Working with Stars in Winners! communities their eyes! See page 4 See page 8 See page 10 Welcome

Welcome to our first edition of Your Rykneld in 2017! We’re getting off to a great start in the new year by celebrating the work of all those people who were nominated for a Get Cooking project in Renishaw See page 15 Community Spirit Award. In the last issue of Your Rykneld we invited you to nominate an individual or group who has gone the extra mile to support their neighbour or local community. Thanks to everyone who sent in a nomination and wrote to say how much they appreciated the Contents kindness and support they had received. The nominations spoke of the care and commitment shown by the unsung heroes 06 and heroines of our estates and villages and how their actions can make such a 7 difference to someone’s life or their local community. Keep warm this winter Choosing the winners was always going to be difficult, so congratulations to Sandra Check out our advice about keeping Thompson and Pilsley Community Football warm and well this winter. Club who have both received £150 in shopping vouchers. To find out more about their achievements see page 4 and 5. 10 In this issue we’ve also included lots of useful information to help you – including 10 advice about staying warm and safe this Mixing with the stars! winter and the dates for our estate walkabouts over the coming months. Read about the acting career Don’t forget we always welcome feedback of a Holmesfield customer. on our services or suggestions for changes you might want to see – so take the opportunity to have your say and fill in our 13 Comment Form on the back page of this magazine. What you said about us Find out what some of our customers 14 have been saying about Rykneld Homes. Change of details? Have your contact details changed recently? To help us keep our contact information up to date, it would be a great 20 help if customers could let us know if they have changed their landline telephone, Give us your best shot mobile telephone or email addresses. This will help speed up how quickly we Enter our photo competition to find the can contact you and ensure you receive best shots of North East . the best service possible. To let us know your latest details please 18 contact our Contact Centre on 01246 217670.

2 YOUR RYKNELD JANUARY 2017 News brief

Work starts on new homes Positive futures Work started in December on a scheme to build 50 new We’re getting behind a homes in North Wingfield. fantastic project to We are replacing 45 houses on part of the Alma support young people estate with a mixture of bungalows and family homes on and the community in nearby land. and Heath. The scheme will be Rykneld Homes is known as Wingfield taking part in the Court and is part of the Postive4Young People Council’s and Rykneld’s (P4YP) scheme which long term plans to has been awarded almost £10,000 to deliver regenerate non- activities in the area, starting in January. traditionally built homes We will be organising cooking on a budget in our district. courses which have been very successful in other parts of the district. P4YP recently received funding for a local artist to work with young people to paint a 35 foot mural of Baden Powell on the Scout Hall in North Wingfield in celebration of 100 years of scouting.

Congratulations! Well done to the winners of our recent customer satisfaction survey prize draws! Gas servicing keeps you safe Steven Bell from Holmgate was the winner of our Annual Customer Satisfaction Survey. He received Every year we carry out servicing to your gas or solid fuel £250 in shopping vouchers. Thanks to everyone heating appliances to keep you and your family safe. who also returned their survey – your comments It is essential that you keep your servicing appointment are helping us to shape our future service delivery. for your own safety. The winner of our quarterly Customer Satisfaction We do write to customers with an appointment date and survey was Mary Vaughan from . She time – if these are not convenient, please let us know as received £50 in shopping vouchers. Anyone who soon as possible so we can rearrange it. fills in one of our satisfaction survey forms is Our priority is to keep you, your family and your home safe. automatically entered into our quarterly draw – so please let us know what you think about our services and you could be our next winner! Pay to Stay will not go ahead In the October issue of Your Rykneld we informed you about government plans to charge some customers an increased rent – known as Pay to Stay. The government has since decided not to go ahead with its proposals. The change will no longer be compulsory.

Steven Bell

YOUR RYKNELD JANUARY 2017 3 COMMUNITY SPIRIT AWARDS

Community Spirit Awards 2016 Community Spirit Awards The winners! 2016

hanks to everyone who submitted a Winner of the Good Neighbour Award. Tnomination in our 2016 Community Sandra Thompson from Apperknowle was the Spirit Awards. winner. Sandra was nominated by her neighbour Our judges were impressed with the care, help Adrienne Van Mierlo. and commitment shown by so many of you – Adrienne had this to say about Sandra who helped whether helping a neighbour or benefiting your her after she came out of hospital following surgery. local community. “Without her constant care and help, I feel I would The awards are about saying a big thank you to not have progressed as well as I did. She has walked all the people who make our district a better place and cared for my dogs, washed, ironed, cleaned and to live – the unsung heroes and heroines who shopped,” said Adrienne. make such a difference. “She did all of these things for me with a constant Choosing the winners was a difficult task but and happy demeanour. we’ve included here the two nominations which “Two weeks after surgery my cat and dog died our judges felt said so much about Community within the same week. Sandra kept me strong even Spirit in . though she was just as devastated as myself. The winners both received £150 in shopping “I am not the only neighbour that Sandra ‘watches vouchers. over’. She is always willing to help and has become a truly wonderful friend and neighbour to me and I consider myself blessed to have her in my life. In a nutshell, Sandra is an angel who has lost her wings!” Sandra was amazed to find she had won our Award.

Left to right Adrienne Van Mierlo, Sandra Thompson, Lorraine Shaw, Managing Director of Rykneld Homes

4 YOUR RYKNELD JANUARY 2017 COMMUNITY SPIRIT AWARDS

Nominating someone

Pilsley Community Football Club

“I couldn’t believe it Winner of the Community Group Award when the phone rang Pilsley Community Football Club was the winner. They to say I had won the were nominated by Sharon Heath from Pilsley. Community Spirit Sharon had this to say: “I feel this Club deserves the Award, I almost put the upmost recognition for all the individuals who give up phone down as a huge amount of their time to the youngsters of winning £150 is too Pilsley and surrounding area. good to be true! I was “The Club was founded back in 2014 with just one very overwhelmed and children’s football team and running men’s team. emotional that I had Today, we have 15 teams, a club shop, a Nike been nominated for sponsorship deal, this is all in just two years and it’s still this as I help people growing!! What an achievement!! without expecting the “All this has been achieved though kind volunteers recognition. who run each team and give up their time to run “In my opinion training sessions and co-ordinate matches. community spirit is about caring about your “They are the ‘unsung heroes’ and without them community by supporting people less fortunate than there wouldn’t be a club. Also without very kind yourself. Life is so hectic and everyone is in a rush sponsorship from community members and local doing their own thing. Maybe sometimes we should companies the children wouldn’t have new kits and try to stop and think about elderly people who might training wear every season. need help and haven’t got relatives living close by or “All these individuals who work hard to improve the other people who may be struggling and how you can community have full time jobs and families and still help them.” turn up, week in, week out to give their commitment. “It’s been achievable because of all the individuals, volunteers and behind the scenes people, working hard to make it a success.”

2015 Good Neighbour Award finalist, Stuart Brown. YOUR RYKNELD JANUARY 2017 5 NEWSBRIEF

Temporary centre closure Please be aware the North Wingfield Community Resource Centre will close for one week commencing Monday 13 February to allow works to be carried out on the building. Rykneld Homes will not be able to offer a housing service from the centre that week but is sc0hed5 uled to reopen on Monday 20 February 2017.

Customers will still be able to make payments by:

n Setting up a Direct Debit – please phone our Contact Centre on 01246 217670 or visit our website at www.rykneldhomes.org.uk n Using a Debit/Credit Card and telephoning the Rykneld or Council Contact Centres. n Paying online through the Rykneld or Council websites A night at the theatre n Visiting anywhere displaying the Payzone symbol Our Community Involvement Team joined forces n Using a cheque or Postal Order. with First Art group to take customers from across North East Derbyshire to enjoy a fantastic evening During the closure our nearest available Area Housing out at the theatre to watch ‘The Carpenters Story’. Office is in on Market Street. You can also visit Rykneld Homes organised the trip and paid for the any of our alternate Area Housing Offices and One Stop transport to the theatre whilst First Art contributed Shops at: 50% towards the cost of the tickets, with attendees 05 contributing the other 50%. Dronfield: Dronfield Sports Centre in the Civic Centre. We invited customers and residents that we work Killamarsh: Spencer Street, Killamarsh. with at Apperknowle, Marx Court at Clay Cross, Holmgate Darby and Joan, and Rawlins Court. For enquiries about making a payment please contact our The trip was about encouraging people to get out Contact Centre on 01246 217670. and about and build up new friendship networks.

River cruise Our Community Involvement Team worked with the Friendship Group to help them increase membership of the social club. They applied for our Neighbourhood Improvement Budget funding to buy a Kurling set and we helped them to organise a cruise on the River Trent.

Missed repair appointments It is important you let us know as soon as possible if a repairs appointment is no longer convenient. You can let us know by calling us on 01246 217670. Missed appointments waste time and resources.

Grassmoor Friendship Group

6 YOUR RYKNELD JANUARY 2017 KEEP WARM, STAY SAFE THIS WINTER

Keep warm, stay safe this winter

During the winter months it’s best to be prepared n Try to keep the heating on – we appreciate this for whatever the weather might throw at us. may not always be easy due to the cost of fuel – but this can stop pipes from freezing up and then We’ve developed a special information guide on our bursting – causing damage to your home and website which gives useful advice about how to possessions. keep yourself and your home safe and well during severe cold spells. n Know where your stop taps and valves are located – you may need to turn them off quickly Visit www.rykneldhomes.org.uk and look up our if there is a burst. The main stop tap is often Keep Warm, Keep Well this Winter section. Copies found under the kitchen sink. We have installed are also available in our Area Housing Offices. SureStop valves to assist turning off the mains cold water. If you have one fitted these are In the event of very heavy snow we may only be generally a blue switch found above the work able to operate a limited emergency repairs service. surface in your kitchen. We will update our website, www.rykneldhomes.org.uk and n Turn off stop taps in outside toilets and wash Twitter@Rykneld_Homes on a daily basis with rooms and protect exposed pipework. details of the service we can offer. Insurance In very cold weather we may have to deal with a Please be aware Rykneld Homes is not responsible high number of emergency repairs, many due to for damage to your household goods – such as frozen or burst pipes. Some of these could have furniture and carpets - caused by a burst pipe. been avoided with just a few, simple precautions Please make sure you have an insurance policy in such as lagging any pipework in cold areas like place to cover such an incident. Rykneld Homes outside taps or outside toilets. can help arrange contents insurance cover that can be paid weekly alongside your rent – Here are just a few other precautions please contact us for details. you could take:

YOUR RYKNELD JANUARY 2017 7 WORKING WITH YOUR COMMUNITY Working with your community

New age kurling at Dronfield Sports Centre New age kurling!

eople from all over North East Derbyshire annual day of fun and free activities for older Pcame together in Dronfield to take part in a people across the UK. special sports tournament. Led by The Sir Simon Milton Foundation, it 'New age kurling' is just like the winter Olympic celebrates the value and knowledge that the older sport of curling, but without the ice and can be generation contribute to our communities while played by people of all abilities on practically any combating loneliness and isolation. indoor floor surface. Jude Milburn, Community Involvement Officer Rykneld has been working with several social at Rykneld Homes, said: "Sports like kurling have clubs in the district to encourage them to take up helped us to tackle social isolation, which is a the sport and build a team. Kurling is a great way national problem. We've established four new for people to meet up and socialise. social clubs on the back of the sport in the past 12 The tournament at Dronfield Sports Centre months and hope to continue to spread the word brought together 10 teams and was part of the and get more people involved!" extended 'Silver Sunday' celebrations which is an

8 YOUR RYKNELD JANUARY 2017 Get cooking!

ustomers in Renishaw enjoyed tasty cookery Cclasses thanks to our Community Involvement Team. It has been working with villagers over the past few months delivering Healthy Eating workshops at the Methodist Church with participants ranging from 3 to 80 years! Customers learnt how to cook exciting healthy alternatives to their traditional meals and sat to eat together. The sessions were completely free and open to everyone, with ingredients and teaching provided by us. Community Involvement planned six sessions including an Indian cooking One of the participants said: “Since starting the demonstration from a Rykneld member of staff classes I have been out and bought more fresh Participants attending all six classes could food and encouraged healthy eating to my kids. choose a cooking related reward; some of the These sessions have really helped me with choices were a slow cooker, a set of pans and a meeting new people and doing something I really steamer. love to do and given me a boost when cooking Due to the success of the sessions and for my kids at home.” enthusiasm of the group, Rykneld will continue If you would like to get involved please to deliver a session on the first Monday of contact the Community Involvement Team every month. on 01246 217670. Diamond celebrations

year of hard work was rewarded for seven of The Diamond service, attended by Her Majesty Aour young Community Improvers who have The Queen and The Duke of Edinburgh, was a received their Bronze Duke of Edinburgh Award. celebration of the dedication and commitment Our Community Involvement Team (CIT) has shown by all involved in the DofE. been working with them over the past year to help them achieve their goal. They have now completed their award and were invited to Derbyshire County Council Offices in Matlock to receive it. Heather Summers, Head of Neighbourhoods at Rykneld Homes, said: “Helping young people to challenge themselves, learn new skills and gain positive life experiences is a key commitment for us. “Through our Community Involvement Team we have been able to support seven Community Improvers to gain their Bronze award and we are very proud of that success.” We are currently recruiting new members to join the group and will be offering the DofE award to them if they want to take up the opportunities.

n Our Community Involvement Team was proud to be invited to a special service at Westminster Abbey in November to mark 60 years since HRH Community Improvers receive their Duke of The Duke of Edinburgh founded The Duke of Edinburgh Awards Edinburgh’s Award (DofE).

YOUR RYKNELD JANUARY 2017 9 Stars in their eyes!

Victoria Wood, Sean Bean, Norman Wisdom just a few of the people John Howe has met in his role as a TV extra. Together with his wife Yvonne, the pair from Holmesfield has appeared in television shows over the past 16 years – you might even recognise their faces! Your Rykneld dropped in to meet the couple who have been council tenants for the past 20 years.

John and Yvonne Howe at their home in Holmesfield

10 YOUR RYKNELD JANUARY 2017 STARS IN THEIR EYES

In 2008 I worked on a programme called ‘Wuthering Heights’ starring Sarah Lancashire where I played the local alehouse landlord. I also played a newspaper reporter in a film called ‘Damned United’ which starred Michael Sheen as Brian Clough. I used to work for the Mercury Entertainments paper as the Rhyme Master. As part of my work for the paper I met Sean Bean at the opening of the Sheffield United Academy.

John was an extra in Victoria Wood's drama Who is your favourite celebrity that you have Housewife 49 met/worked with? John - While I was working on Last of the Summer How did you get into acting/extra work? Wine, I met Norman Wisdom. One day while I was John - In 2001, I used to chauffeur my old friend on the set he came in and pretended to trip up and and radio presenter, Tony Capstick, to the set of kept tricking everyone on set. He was very funny Last of the Summer Wine. After about three and an absolutely brilliant guy. months of doing this one of the crew asked if I fancied getting into extra work. I hadn’t really What was your dream acting job? thought about it before but was given the details of John - Last of the Summer Wine would have an agency. I filled in the application form and one been my ideal acting job as it was really big at the day received a call asking if I was available for a job time. I knew the cast and crew quite well and they as an extra in the series ‘Cutting It’ starring Amanda were all brilliant. Holden and Sarah Parish. It went on from there really. Yvonne would come What are you working on at the moment? with me when they wanted couples. John – I am currently working on a few projects. I am writing my biography which is about being born What was your favourite role? on the Arbourthorne estate in Sheffield. I am also John - My favourite role was in ‘The Birth of a writing a script about life as a DJ. It is the first script Legend’ in 2004. I was part of Hogg’s Gang. The I have ever written. show was originally going to be called ‘Building the We’ve had some really good times. We were Titanic’ and was set in 1911/12 lucky enough to meet Kay Mellor who did a talk at We filmed at Forgemasters in Sheffield where our agency’s Christmas party one year. She is one they had an old traction engine in the yard that of the nicest writers I have ever met. looked really good.

What was the most unusual/interesting role you have done or been offered? John - The most unusual role I had was a homeless person in Blue Murder with Caroline Quentin. I had to grow a beard and grow my hair long. Yvonne - When you are there on set, it is so hard to see how everything will come together but it is so interesting to watch. John – My first speaking role was in ‘The Chase’ which was a programme based around a veterinary surgery. It starred Gaynor Faye and Keith Barron. I played a farmer, Mr Peters in April 2006. I still remember my line – “Mr Peters, I’ve come for my dog.” In June 2006, I got an extra role in ‘Housewife 49’ starring Victoria Wood. I played the boss of the factory. John with his acting hero Norman Wisdom on the set of Last of the Summer Wine

YOUR RYKNELD JANUARY 2017 11 NEWSBRIEF

Helping people into work and training This year we were delighted to work with several local Apprenticeships schools to offer a total of 30 work placements to Y12 pupils. Find out more about apprenticeships This is the highest number of placements we have ever available in North East Derbyshire at a special been able to offer, with pupils gaining experience across event to be held in March. the organisation from repairs to administration. North East Derbyshire District Council is We have worked with a local primary school to support holding its Annual Apprenticeship their curriculum work on materials and attended Careers Marketplace which is taking place on 15 Fairs and World of Work Days to promote housing as a March from 1.00pm to 5.30pm at the District career and help young people gain valuable job interview Council Offices, 2013 Mill Lane, Wingerworth, experience. Chesterfield. Employers including Kier, Paperclip Admin, Skills for Careers and IKO will be present to discuss apprenticeship vacancies. Residents can also find out more about higher level and degree level apprenticeships from universities and colleges that will also be attending the event. For more information, please contact Jane Weston, Employment and Skills Officer at North East Derbyshire District Council – [email protected] or 07866 681601.

Misted windows We are aware that some double-glazed window units are becoming misted. Units can fail for a variety of reasons and some will have failed as a result of their age. This does not affect their ability to keep your house warm – the window will still continue to offer good thermal Shortlisted for Awards insulation. We are very proud to have been made finalists in To help eradicate the misting we have recently two awards schemes, which celebrate the best in developed a planned repairs programme to treat the units, housing and business. in conjunction with a company called Crystal Clear Rykneld Homes has been shortlisted in the Window Works. national 2017 Housing Innovation Awards in the Most windows can be treated and our recent trial categories Best Housing Provider and Best showed a success rate of over 90%. Occasionally units will Community Engagement project for our require a second treatment before they are fully repaired. Community Involvement programme. Once the treatment has been applied there is a ‘drying We have also been shortlisted in the 2017 Building time’ of around six weeks, during this period the unit will Communities in the Awards in five take time to clear. Where units cannot be treated they will categories: Team of the Year – for our Customer be replaced. Services; Project of the Year and Sustainability and We are currently experiencing a high level of demand Renewable Technologies for our work to regenerate for this new planned repairs service so please bear with us housing; Training for the work of our HR Team and whilst we work through our programme. Apprentice of the Year – 16-24 years.

12 YOUR RYKNELD JANUARY 2017 WHAT YOU SAID ABOUT US What you said about us

Thanks to everyone who has taken the time to give us feedback on the services we provide. Your comments help shape our future service delivery. We have included here some of your comments from the past few months.

Help and support The work of our Community Involvement Team was praised by Parkside Community School after we supported a recent World of Work Day at Chesterfield College. “Events like this could not take place without the help and support of local employers and businesses. On behalf of staff and students I would like to take this opportunity to express our gratitude once again.” the time and are wonderful in Dronfield who wrote to say: ambassadors for Rykneld. They are “Thank you for all your support To the rescue all truly committed and polite moving into my bungalow. All of A customer in Clay Cross was full of people.” you have been so kind and helpful, praise for our Responsive Repairs making my life so much easier. Service when her 88-year-old Great job Once again a big thank you.” husband became locked in a room A customer in Killamarsh was very and was very distressed. “I rang pleased with the work of our Repairs Credit to the company Rykneld and within an hour a staff. “I am 98-years-old and A customer in Littlemoor workman came, he climbed appreciate the way all of your congratulated a Repair operative on through a window and was able to workmen treat me. They’ve always their work. “The workman was very sort the problem out. I am most done a great job and leave polite, very professional and very grateful. Thank you.” everywhere in a good, clean state. It knowledgeable. He gave a good, is a pleasure to have them in my old-fashioned service and is a credit High quality home.” to your company.” The helpfulness of our Choice Move team received praise from a Could not ask for more Nothing too much trouble customer in Unstone. “The home The work of our Repairs staff and A customer in Temple Normanton visit was brilliant, all the information Contact Centre received praise from rang our Contact Centre to praise given was of a high quality. The a customer in Marsh Lane who the work of our Choice Move team officer doing the visit was requested a repair . “The worker that in helping him to find a Rykneld knowledgeable, friendly and willing came to do the repair was very nice home . “I email and telephone the to help.” and friendly and left everything as he Choice Move team on a regular found it. I must say overall from basis to see how far I have come for Wonderful ambassadors reporting the fault to it being a property. They always go that The work of our Housing Support repaired you could not ask for extra mile to help and nothing is too staff received fantastic praise from a anymore than was done. The lady much trouble. They understand my customer in Grassmoor. “They are a on the phone was very good too.” situation and everyone who answers credit to Rykneld Homes. They have the phone is very kind and helped me so much I don’t know Making life easier considerate. Thank you.” what I would have done without The work of our Housing Support them. They kept me informed all team earned praise from a customer

YOUR RYKNELD JANUARY 2017 13 Estate Walkabouts

We have included in this issue our estate walkabout dates for January and February. For further information about any of the dates please contact your Housing Support Officer on 01246 217670 or visit our website at www.rykneldhomes.org.uk.

Apperknowle Friday 10 February at 3:00pm Meeting at top of New Road

Arkwright Tuesday 17 January at 10am Meeting at the Arkwright Centre

Ashover Thursday 19 January at 10am Meeting on the corner of Malthouse Lane

Barlow Thursday 26 January at 2pm Meeting at Springfield/Valley Road junction

Brackenfield Tuesday 17 January at 10:40am Meeting at School/Carr Lane junction Danesmoor Dronfield Woodhouse Calow Penncroft Lane/Drive Area Thursday Thursday 16 February at 11:00am Thursday 23 February at 10:30am 12 January at 11am - Meeting at Meeting at the Communal Room, Meeting at Central Drive car park junction of Flaxpiece Road and Moray Place Penncroft Lane Clay Cross Bevan Road/Pine View/The Square Duckmanton Angel Estate Tuesday 7 February at Area Thursday 19 January at 11am Tuesday 17 January at 11am 10am - Meeting outside 1 Queen Meeting at Bevan/Cemetery Road Meeting at top of Robertson Avenue Street junction Clay Lane Tuesday 7 February at Eckington 10:45am - Meeting at entrance to Dronfield Central Thursday 9 February at Appian Way Central Tuesday 17 January at 3pm 10:30am - Meeting at Eckington Florence Rd Area Thursday 2 February Meeting outside Manor Bungalows Swimming Pool at 10am - Meeting at High Hazel Court Fletcher Avenue Tuesday 17 January at Woodview/Pitt St Thursday 12 January car park 2pm - Meeting on the corner of at 10:30am - Meeting outside Gledhill Close/School Lane Eckington Friendship Hall, Berry Avenue Central Area Tuesday 31 January at Hartington Friday 13 January at Castle Hill Thursday 16 February at 11am - Meeting at Park Row car park 10:30am - Meeting on the corner of 10:30am - Meeting at Castle Hartington Rd/Fanshaw Rd Hill/Castle Hill Close junction Coal Aston Snapehill Monday 6 February at 10am Birkhill/Fanshaw Estates Thursday Thursday 12 January at 10:30am - Meeting at the bottom garage site on 19 January at 10:30am - Meeting on Meeting outside Rawlins Court Marsh Avenue road outside Birkhill School, Stonelow Friday 13 January at 11am Chestnut Ave Cutthorpe Meeting outside Block 1 Stonelow Friday 24 February at 3pm - Meeting to Green, Stonelow Rd Gosforth Valley the front of 2 Riggotts Way Thursday 12 January at 11:30am Meeting at the parking area adjacent to 1 Sheards Drive

14 YOUR RYKNELD JANUARY 2017 ESTATE WALKABOUTS

Grassmoor Sheepcote Estate Thursday 19 January Shirland Broom Drive/Southend Area Thursday at 1:30pm - Meeting at 14 Sheepcote Byron St Area Wednesday 15 February 12 January at 1:30pm - Meeting at Road at 10am - Meeting at Byron junction of Broom Drive/Mill Lane Norwood & Rotherwood Wednesday St/Hallfieldgate Lane junction Chapman Lane/New St Area 8 February at 1:30pm - Meeting on School Close Area Wednesday Shakespeare/Tennyson Way Area Cross Street 15 February at 10:30am - Meeting on Wednesday 11 January at 10am Westthorpe & Manor Thursday 9 School Close Meeting outside Community Centre, February at 1:30pm - Meeting at 4 St Leonards Place Area Wednesday New Street Manor Road 15 February at 11am - Meeting outside 49 St Leonards Place Heath Littlemoor Thursday 12 January at 11:00am - Thursday 19 January at 11:15am Stonebroom Meeting at Heath Rd/Heather Ave Meeting at Alton Lane Tuesday 21 February at 10:30am - junction Meeting at Birkinstyle Lane/Birkinstyle Marsh Lane Ave junction Hepthorne Lane Wednesday 1 February at 2:00pm Thursday 26 January at 11am Meeting at Bramley Road/Ridge Road Temple Normanton Meeting at top of Hambleton Avenue junction Friday 13 January at 10am - Meeting on Elm Street Holmesfield Mickley Monday 16 January at 2pm - Meeting Wednesday 22 February at 10:00am Tupton at corner of Woodside Ave/Woodside Meeting on Priestley Avenue/Mickley Queen Victoria Road Estate Monday View junction Lane Junction 13 February at 10am - Meeting outside 119 Road Holmewood Morton Davenport/Wingfield Road Tuesday Area 1 (Central St, Chesterfield Rd, Maltby Ave Area Thursday 9 February 14 February at 1:30pm Lawrence Ave, Masefield Ave, at 10:30am - Meeting on Maltby Ave Mornington Rd, Searston Ave, Evershill Lane Area Thursday Unstone Shakespeare St, Shaw St, Shelley St, 9 February at 11:00am - Meeting on Friday 10 February at 2:00pm - Springfield Rd, Tennyson St, Tibshelf Evershill Lane Meeting at Hardhurst Road Rd) Wednesday 25 January at Whittington Lane junction 10:00am North Wingfield Meeting at Heath Road/Searston Williamthorpe Rd/Dark Ln Wednesday Wadshelf Avenue junction 25 January at 11am - Meeting at Wednesday 11 January at 2:30pm Area 2 (Cavendish Cl, Compton St, parking area near Scout hut on Meeting in the parking area on School Devonshire Terrace, Dukes Cl, Holbrook Ave Lane Hardwick Cl, Heath Rd, Hunloke Rd, Whiteleas Ave/Ashford Ave Queens Walk, Queensway, St Albans Wednesday 18 January at 11am Wessington Cl, Wood St) Thursday 26 January at Meeting at North Wingfield Resource Tuesday 17 January at 10am - Meeting 10:00am - Meeting Queensway/St Centre car park at Hill Crest Ave/Back Lane junction Albans Junction Alma Rd/Lings Cres Wednesday 11 January at 11am - Meeting at North Wingerworth Holmgate Wingfield Resource Centre car park Adlington Estate Monday 16 January at Friday 17 February at 2pm - Meeting at 2:00pm - Meeting on Halcyon Holmgate Community Centre Car Pilsley Approach Park Wednesday 15 February at 10:00am Allendale Estate Monday 16 January at Meeting at the Hallgate Ln/Broom Ave 2:45pm - Meeting outside the Holymoorside junction Allendale Flats Wednesday 11 January at 1pm Meeting at Heather Way car park Renishaw Woolley Moor Wednesday 1 February at 1:30pm Tuesday 24 January at 10am - Meeting Kelstedge Meeting at Hague Ln/Carrwood Rd at Hawthorne Close Thursday 19 January at 10:45am junction Meeting at Causeway House Ridgeway Killamarsh Friday 6 January at 10:30am - Meeting Central Tuesday 17 January at 1:30pm in Ridgeway Craft Centre Car Park Meeting at Killamarsh Area Housing Office

YOUR RYKNELD JANUARY 2017 15 Competitions

If you can solve our wordsearch or find the three Ryki characters hidden somewhere Ryki Symbol on the pages of this magazine you could win £25 in shopping vouchers! You can enter either one or both of our puzzles – the choice is yours!

Congratulations! Well done to Rod Shaw from Dronfield who won £25 in shopping vouchers after winning our competition in the October issue of Your Rykneld. Can you find our three little Rykis?...

1. Page number Title of article 2 Page number Title of article 3. Page number Title of article

Can you find our winter F R S O C E P S N W N A D O M E words? D E B S E S N A K E C T O B A U Snowflake T S O V A I L T M O S N W A R S R W I S B T I B O C K L I E N L Icicles P O I O A S E T A F R S T O N E Winter R I R I C I L S Y E A R W E I E Snowman E P O C E T T A B R I M L W I T T D S L E E S T R O A B L I Y I Frost N R P O I N O W E N A U C N U D Sleet I A E N B O R A B S I U N U N R Poinsettia W Z D I Z I F R S T N E M A A A R Z J A N A R R O B M I N A J Z Robin O I C I C L E S C L E S O P E L Blizzard B L Z D E N C A B U M T I P U B January I B A E K A L F W O N S A W F O E K L F O N S O D Z I L B M A F

Please send competition entries to: Competitions, Communications, Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG or hand in your entry form into one of our Area Housing Offices. Closing date for entries is Friday 24 February 2017.

Name Address

Tel Email

16 YOUR RYKNELD JANUARY 2017 WORKING WITH YOU

Calling all tenants and residents in Clay Cross, Danesmoor and North Wingfield WE NEED YOUR HELP!

Could you spare time to help us bring Our goals are: of every month starting at 7.00pm. communities together in our area? n To help bring communities The next meeting will be held on the Danesmoor Tenant and Residents together by organising events FIRST WEDNESDAY in February. Association recently opened its doors n To support local charities to tenants and residents of Clay Cross n To meet with local Parish and The meetings are usually attended by and North Wingfield and is now District Councillors to discuss a Housing Support Manager from looking for more members. any problems and new Rykneld Homes, both Parish developments in the area Councillors and District Councillors, We desperately need new people to n To help resolve any tenant or other Housing Officers and the Police. join in the New Year or the group may housing problems – such as have to fold. It will be a shame if the estate maintenance or anti- The group is non-political and is there group is lost! social behaviour issues. to pass on views, ideas, problems, concerns and the priorities of tenants We are run by volunteers who get We hold monthly meeting at The and residents in Danesmoor, Clay together to work to improve the Community of Christ Church on Cross and North Wingfield. local area. Thanet Street on the first Wednesday

A big thank you!

e wanted to say a very big thank you to all our Our involved groups look at everything from repairs Wcustomers who get involved with the work of and maintenance to how we manage our estates. If Rykneld Homes. Members of our involved customer you would like to join one of our groups please contact groups were treated to a lovely Christmas meal as our our Community Involvement Team on 01246 217670, way of giving something back for the time and effort email [email protected] or visit our they give to us. website at www.rykneldhomes.org.uk and check out our Get Involved section.

YOUR RYKNELD JANUARY 2017 17 HOW ARE WE DOING? Charity fund-raising

ur staff are keen to raise Omoney for charities that are close to so many people’s hearts. Our chosen charity for this year is Ashgate Hospice, but over the past few months staff have also lent their support to other fund- raising campaigns including: British Heart Foundation – we collected a mini mountain of clothing and goods donated by staff and their families. Macmillan Cancer Care – staff in our Contact Centre baked lots of delicious cakes and goodies to raise money for the charity. Thanks to the generosity of colleagues who bought them we Ashgate Hospice – we held a raised £211. staff Halloween Dress Down Day Children in Need – our Contact and cake bake and raised a Centre staff once again brought fantastic £198 for the hospice. We in lots of tempting goodies for also supported national Hospice sale to colleagues and helped us Care Week and raised a further raise £254. £93 for Ashgate.

18 YOUR RYKNELD JANUARY 2017 USEFUL CONTACTS

Choice Move Tel: 01246 217670 Email: choicemove@ rykneldhomes.org.uk Home Ownership Rykneld Homes, Pioneer House, Mill (Right to Buy and Leaseholders) North East Derbyshire Lane, Wingerworth, Chesterfield S42 6NG. For all services please call us on Tel: 01246 217670 District Council 01246 217670 Email righttobuy@ District Council Offices, rykneldhomes.org.uk 2013 Mill Lane, Wingerworth, Contact Centre opening times: 8am-5pm Leaseholdmanagement@ Chesterfield S42 6NG. rykneldhomes.org.uk Tel: 01246 231111 Or visit our website at: Or visit our website at: www.rykneldhomes.org.uk Housing Accounts/Rent s www.ne-derbyshire.gov.uk Or Text us at 07800 002 425 Tel: 01246 217670 Council Tax and Housing Housing Offices Tenancy Support Benefits For all Area Housing Offices at Tel: 01246 217670 Tel: 01246 217600 Eckington, Killamarsh, Clay Cross, Text: 07971 793 892 Dronfield and North Wingfield telephone by writing to Community Elections and Electoral 01246 217670 . Sustainment, Pioneer House, Mill Lane, Wingerworth, Registration Repairs Chesterfield S42 6NG Tel: 01246 217069, 217068 For repairs contact 01246 217670 . or via an Area Housing Office. Emergency housing repairs (including Environmental Services drainage). Only serious emergencies Community Tel: 01246 217610 for abandoned vehicles, accepted out of hours. Involvement Team Burgundy Bin collection, Bulk Collections, Freephone 08000 121 621. Text Tel: 01246 217670 Cleansing, Dog Wardens, Fly Tipping, Pest repairs4u to 07800 002 425 Email: [email protected] Control, Pollution Control (air, noise, odour), Recycling initiatives, refuse collection and Adaptations street cleansing. Warden Services Tel: 01246 217670 Tel: 01246 217670 E-mail: adaptations.team@ Food Safety and Hygiene rykneldhomes.org.uk Tel: 01246 217238, 217239 Homelessness Other Services North East Derbyshire Citizens Advice Bureau Tel: 01246 231111 . For emergency out of Tel: 0300 456 8437 hours call Derbyshire out of hours duty team Derbyshire Constabulary 01629 532600. During normal office hours For non-emergencies Derbyshire County Council if anyone is in need of emergency housing phone 101 Tel: 08456 058 058 they should contact 01246 231111. After www.derbyshire.police.uk 8am - 8pm Monday to Friday 5pm the emergency out of hours service and 9.30am - 4pm Saturdays. kicks in and this is run by Call Derbyshire Derbyshire Law Centre Email: [email protected] (managed by Derbyshire County Council). Freephone 0800 7076990 Text: 86555 The emergency out of hours number is 01246 550674 Fax: 01629 585995 01629 532600 . Minicom: 01629 585400 Chesterfield Jobcentre Plus By writing to: Tel: 01246 343100 Derbyshire County Council, County Hall, Matlock DE4 3AG.

You will need to include: of life. The groups are run by volunteers Community News and arrange talks on local patient services

Do you have any community events you n The date and time of your and advice from health care professionals. would like to promote? We can help you community event Membership is free. spread the word through the pages of n The location Your Rykneld, on our website or through n Brief details of the event Clay Cross our Twitter site. n A contact person Breathe Easy Hardwick North. Meets on n Contact details – phone number or the fourth Tuesday of the month from All you need to do is get in touch with our email address where we can 1.30pm – 3.30pm at Barnabas Centre, Communications Team by sending them contact you. Pilsley Road, Danesmoor, S45 9BU. an email marked for their attention to For information contact Godfrey Kerry [email protected] Breathe Easy Support Group 01246 8653890 or email: A support group to help people with [email protected] breathing difficulties lead a better quality

YOUR RYKNELD JANUARY 2017 19 Do you have a comment, compliment or complaint about any of the services we provide?

Do you have a question you would like answered about our services?

Do you have any suggestions for future articles in Your Rykneld? If so, we would like to hear from you. We can include your questions or suggestions in future editions of the magazine. Please complete the cut off slip and either: Give us your best shot! post it to Communications, Rykneld Homes, n Why not enter our photo competition? Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG As part of our 10th anniversary celebrations this year, we want n hand it in at one of our Area Housing Offices to find some of the best images of North East Derbyshire. n fill in an on-line form which can be found on We’re looking for pictures that capture the lovely our website at www.rykneldhomes.org.uk countryside in our district, or character of our towns, villages and estates. Name The winner will receive £50 in shopping vouchers and their photograph, together with the runners-up, will be featured in a Address future edition of Your Rykneld and on our website. Happy snapping! How to enter

n The competition is open to Rykneld tenants only. Email n The photograph must be taken in the North East Derbyshire District.

Phone n The photograph must be digital and around 1MB in size. It should be emailed to our address. [email protected] and marked Photo Comment Competition. We cannot accept postal entries.

n The email should contain details of your name, address, telephone number, the date and location of the photograph.

n The closing date is 30 April 2017.

n The photograph must not have been published elsewhere, or won a prize. It must be the work of the person submitting the entry.

n We may use the photograph both digitally and in any promotional material produced by Rykneld Homes.

20 YOUR RYKNELD JANUARY 2017