Westwind Inn 60th Force Support Squadron, Travis AFB, CA 94535 Welcome to the Westwind Inn on Travis Air Force Base, Gateway to the Pacific! Greetings Valued Guests, Welcome to Northern California, home of the 60th Air Mobility Wing. We are honored to accommodate your lodging needs and extend our most cordial greetings and sincere wishes for a pleasant stay. Our mission is to provide first class affordable accommodations to Team Travis and combat Lodging support world-wide through Superior Customer Service and Hospitality. On the following pages of our directory, you will find information designed to acquaint you with our facilities, available services and our house policies. We recommend you take a few moments to familiarize yourself with our operation. If you have any questions give us the opportunity to answer them. Our Guest Services Team is available 24 hours a day, seven days a week, and can be reached at extension “0”. You may also contact me directly at extension 7010. Thank you for your patronage, and best wishes on your continued journey! With sincerest gratitude, SHEREEN N. MESA, NF-IV Lodging Manager Westwind Inn Amenity Replacement Welcome Valued Guest! We have provided you with a few complimentary items to get you through your first night’s stay. Feel free to ask any Lodging team member if you need any of these items replenished. If you forgot to pack any other toiletry item, please come see us at the front desk. We should have what you need available for purchase. Air Force Inns Promise “Our goal is to provide you a clean, comforta- ble room to guarantee a good night’s rest and pleasant stay. If any part of your stay with us is not satisfactory, please provide the lodging manager or front desk staff an opportunity to ‘make it right’.” Westwind Inn Room Rates Payment Policy • VQ: $84.00 It is each guests responsibility to comply with established • TLF: $93.00 payment policies. The Westwind Inn accepts cash, check, Visa, Master- • Pet TLF: $103.00 Card, American Express and the Services Proprietary Club Card • Business Suites: $94.00 Rate update as of 01 All Air Force lodging guests must pay the established October 2020 daily service charge for the type of accommodation used. Service Charges All lodging guests must provide a valid credit card and government identification card for verification purposes at time of check-in. Authorized Pet Fee: $10.00*/night For stays of 15-days or less: Pets ONLY authorized in designated pet- All guests will be charged the total room charges friendly TLF’s. upon check-in (or approved extension thereafter). * $10/night fee is included in the $103.00 rate listed above For stays of 16-days or longer: Guests will be charged 15-days room charges up- Unauthorized Pet Fee: min. $150.00 on check-in. On day 16 (and every 15-days thereafter) guests will be charged all previous Excess Cleaning Fee: min. $150.00 miscellaneous charges AND the room charges to Smoking Fee: min. $150.00 cover up to another 15 day stay. ALL lodging rooms and common areas Guests unable to provide prompt payment as required will be required to vacate their lodging unit and the re- maining days of their reservation will be cancelled. Checking In & Out Check-in time is 1400 (2pm) Checkout time is 1100 (11am) Guests may check in early if the rooms are Those guests who require a later checkout ready. Reservations are cancelled at 6 p.m. time must contact the front desk. Based on unless a guest provides the front desk with a daily arrival schedules, late checkouts may valid credit card for a guaranteed hold. Your be possible. Additional charges may be add- room will be reserved until 5am the follow- ed for late checkouts when housekeeping ing morning with a credit card. If you do not cannot clean the room before the end of the call to cancel, your credit card may be duty day. charged for the first night only. Westwind Inn Sundry Sales & Vending Forget a Travel Item? The Westwind Inn “Corner Market” is located in Welcome Valued Guest! We have pro- the lobby of building 402 (next to the front desk) and vided you with a few complimentary is open 24-hours a day. It is well stocked with a va- items to get you through your first riety of snacks, beverages, microwavable meals, night’s stay. Feel free to ask any Lodg- fruit, ice cream, personal hygiene items, souvenirs and other assorted items. ing team member if you need any of these items replenished. If you forgot to Laundry supply (detergent, dryer sheets, etc) vend- pack any other toiletry item, please come ing machines are available in all laundry rooms. see us at the front desk. We should have what you need available for purchase. Parking Lots Mail The Westwind Inn is not responsible for damages to vehicles parked on the property. The Westwind Inn will NOT accept any guest mail through the US Postal Service. The Westwind Inn is not responsible for lost or sto- All personal guest mail will be marked len property from vehicles parked on the property. “Return to Sender” and returned. Guests are not permitted to perform repairs or Guests expecting to receive mail must set up maintenance on vehicles or motorcycles in parking a “General Delivery” box at the Postal Ser- lots. vice Center in Building 1348. Large vehicles (U-Haul’s), RV’s, boats, trailers, etc Personal mail should be addressed to: must be registered through the lodging front desk Rank/Name and be issued a “PERMIT”. These vehicles must be General Delivery parked in the designated lot. 694 A St, Travis AFB, CA 94535 All Distinguished Visitor/Business Suites have des- Guests expecting to receive a package ignated parking spaces. Please utilize those specifi- through UPS, FedEx or other delivery ser- cally marked for your room/building. vice MUST complete (in-person) a consent form (release of liability) at the front desk. Please contact management for any unique parking Note: Individuals must be a registered “in- issues or concerns. house” guest. Space Available Reservations Lodging will accept and confirm reservations for Priority 2 (space available) guests according to the guidelines outlined in below. For reservations at the Westwind Inn just dial “0” from your guest phone. Space-A reservations for Visiting Quarters can be made up to 120 days in advance, depending on occupancy and at the lodging manager’s discretion. Space-A reservation for TLF can only be made up to 30 days in advance base d on occupancy. To make a reservation at any other Air Force Inns property dial toll free 1-888-AFLODGE or go on-line to www.DODlodging.net Westwind Inn General Housekeeping Services Housekeeping service is provided seven days per week 8:00 a.m. and 5:00 p.m. Daily housekeeping service is classified as either “Limited” or “Full” Service. Limited Service: For guests staying between 1-6 nights daily housekeeping services include making beds, removing trash, cleaning bathrooms, replacing towels (if left on the floor), replenishing coffee bar amenities, and providing any light dusting or vacuuming as needed. Full Service: For long-term guests (staying longer than 7 days) the housekeeping staff will also re- place bed linens weekly. Other items included in full service housekeeping include vacuuming and moping all tile floor areas, and dusting/polishing furniture. Do Not Disturb Guest Housekeeping Responsibilities When the “Do Not Disturb” sign is Guests are responsible for maintaining their rooms posted on your door housekeeping ser- in a clean and organized manner. vices will not be provided unless it is removed by 2 pm. However, in order to Guest must allow housekeeping access to their maintain the quality of our facilities the rooms at least every 3rd day. Do not post the “Do housekeeping staff must have access to Not Disturb” sign when away from the room. the rooms at least every three days. It is understandable that upon occasion Please contact the housekeeping office if you are a when you or your family “sleeps in” shift worker, or require specialized cleaning ser- the “Do Not Disturb” sign lets us know vice. They can be reached at extension 7301 from not to perform housekeeping services your room phone. until later in the day. However, after the 3rd day with the “Do Not Disturb” We ask for your assistance by keeping personal sign on the door the housekeeping staff items stored properly as our housekeeper are not will enter the room to perform routine permitted to move your belongings. housekeeping services. Please secure your valuables. A safe is provided (free of charge) for this purpose . Kitchen Units All guests occupying TLF and Business Recycling Suite units are responsible for cleaning all lodging supplied pots, pans, dishes Recycling and re-using are major environmental pro- utensils, and appliances during occu- grams designed to eliminate waste while helping pancy and prior to checkout. Dish conserve natural resources. cloths, towels, soap and dishwasher detergent are provided for your use. If you would like to recycle your plastic or alumi- num cans and bottles please leave these items on your kitchen/kitchenette counter and as part of the base recycling program our housekeeping staff will collect them. Westwind Inn Guest Responsibilities The following rules apply to all guests occupying rooms at the Westwind Inn: While a guest in our rooms, lodging supplies, equipment and fixed assets are the guest’s responsibility. If an item is damaged or destroyed through neglect or abuse, you may be required to pay for the cost of repair, replacement, or cleaning of that item.