TITLE ADVOCNET Electronic Telecommunications System. Final Report

DOCUMENT RESUME

ED 245 096 CE 039 097

AUTHOR OIdsen, Carl F. TITLE ADVOCNET Electronic Telecommunications System. Final Report. INSTITUTION Ohio State Univ., Columbus. National Center for Research in Vocational Education. SPONS AGENCY Office of Vocational and Adult Education (ED), Washington, DC, PUB DATE May 84 CONTRACT 300-83-0159 NOTE 111p. PUB TYPE Reports - Research/Technical (143)

EDRS PRICE MF01/PC05 Plus Postage. DESCRIPTORS *Adult Education; Communications; *Educational Technology; Field Tests; *Information Networks; Postsecondary Education; Program Costs; Program Development; Program Effectiveness; Program Implementation; Program Improvement; *Telecommunications; *Vocational Education IDENTIFIERS *ADVOCNET Telecommunications Program; Dialcom; *Electronic Mail

ABSTRACT The Electronic Telecommunications System project was conceived to assist in the integration of telecommunications technologies such as electronic mail into adult and vocational education programs. After identifying and evaluating over 20 vendors and electronic mail systems, the researchers selected the ITT Dialcom system as the subject of a three and one-half month field test that involved a network of 16 sites. During the field test, training was provided dealing with the use of Dialcom as both a training and communication network. Planned exercises were sent via electronic Mail to illustrate the applicability of the system as well as to ensure practice in its use. No technical problems were encountered and all computer systems and equipment configurations worked satisfactorily during the field test. Based on an analysis of usage data and participants' comments, the researchers concluded the Dialcom compares favorably with systems used previously and that ADVOCNET (Adult and Vocational Education Network) achieved a 'high degree of applicability and acceptance in a very short time. (This report, which is intended as a planning and implementation guide for installing electronic mail systems for use by adult and vocational education program improvement agencies, includes a brief report on the methodology and results of the field test, a series of recommendations, project cost figures, and the project training activities.) (MN)

*********************************************************************** * Reproductions supplied by ERRS are the best that can be made * * from the original document. * ***********%*********************************************************** ADVOCNET

ELECTRONIC TELECOMMUNICATION OS

FINAL REPORT

Carl F; Oldsen

The NatiohAt Center for Research in VocationalEducation The Ohio State University 1960 Kenhy_Rdad ColumbUSi OHO 43210 U 5 OfPAMTNIEPO fOUCATPOIV NATIo%AliNsTiTUTFOfEDUCATION_ Aln Jh Al kr ).101 r, INMAT ION Ma 1984 t

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&V 11 l' 0", V',Vk .. viiVlim the, offit411iNIF .,, ., ,., ., ,11...11..1. V TNI NATIONAL CENTER MISSION STJ'qmz

Ti'P National Center for Research in Vocational Education's mission is to increase the ability of diverse agencies, institutions, and organizations to solve educational problems relating to individual career planning, preparation, and progression. The National Center fulfills its mission by:

Generating knowledge through research

a Developing educational programs and products

o Evaivating individual program needs and outcomes Providing information for national planning and policy Installing educational programs and products Operating information systems and services Conducting leadership development and training programs FUNDING INFORMATION

Education Project Title: National Center for Research in Vocational Applied Research and Development

Contract Number: 300830159

Project Number: 051AP10002/051AP3002A

Art under Which Funds Administered: Educaticn Amendments of 1976, PL 94-482

Snurtiiof Contract: Office of Vocational and Adult Education U, S,. Department of Edutatior. WashingtonD4C. 20202

Contractor: The National. Center for Research in VocaticinalEducation The Ohio. State University Columbus, (WO 43210

Executive Director: Robert E. Taylor contract with t;1 k-clA This publication was prepared pursuant to a the Office of Vocational and AdultEducation, U.S. Department of Education. Contractors undertaking such projects under Government sponsorship areencouraged to express freely their judgment Inprofessional and technical matters. Pointa of view or opinions do not,therefore, necessarily re present official U.S.Department of Education position or policy.

Discriminatton 1964 States: Prohibited: Title VI of the Civil Rights !7.t of person in the United Statesshall, on the - ground of race, color, or national origin,be excluded froM participation in; -be denied the benefits of or besubjected to discrimination under my program oractivity receiving federal financial assistance:"Title IX of the Educa- tional Amendments of 1972 states: "NO person in the United Stat04 on the huts of sexi_beexcliided from participation in, be denied thebenefits Of, or be subjected to discrimination under anyeducation program or activity receiving Federalfinancial assistance: Therefore, the NAtional Center for Researchin Vocational Education Project, like every program oractivity receiv- ing_finanelalassistant from the _U.S. DepartMentof Edu- cation must be operated in compliance Withthese laws.

ii CONTENTS

Page

FOREWORD vii EXECUTIVE SUMMARY

INTRODUCTION

3 BACKGROUND . . ;

METHODOLOGY OF VENDOR: SELECT ON 5

Introduction .

CONCLUSIONS .AMC) RECOMMENDATIONS OF THEVENDOR SELECTION PROCESS . 10 METHODOLOGY OF THE FIELD TEST

10 Introduction Selection of the Field Sites 10 . 11 Sign-On Procedures ...... 13 Training Provided to the Field7TeSL Sites ; ...... Use of the System during the Field-Test 14 15 Summary

16 RESULTS OF THE FIELD TEST

ResuItA Related to Sign-On Pr,we4ures 16 17 Results Re;:lated to Training_ Results Related to Use of the System 19 22 Summary of Results 23 CONCLUSIONS AND RECOMMENDATIONS 29 SuMiiiiry of Recommendations

AP PEND ICES 32 A: Matrix of Electronic Mail Vendors 60 R: Cost Analysis Tables (CAT) 68 C: 17oftWare Analysis Matrix (SAM) 70 I): Test Site Roster 72 ADVOCNET Activity Packages E: 88 F: ADVOCNET Conference Calls 98 G: ADVOCNET Dialcom Directory

iii FOREWORD

Electronic mall its just one of several newtelecommunications technologies program that can increase the effectivenessof adult and vocational education of_thig_techtiolosy and to improvement_agenties To_ assist in the integration designated_ provide Atiplitatiiitt expertise the National Center conducted a study for the Offite Of Adult and VocationalEducation (OVAE) on electronic mail systems and metworla. Over 20 vendors and systems wereidentified and evaluated on 29 criteria relative toelectronic mail and other telecommunica- 'OVAE selected ITT tions assessment feat+ares« As a result of this evaluation. The field Dialcd6 as the *ystet to befield-tested for the ADVOCNET proj6tt; 16 testing QAg accomplished over a4-month time frame, including a network of sites in tooperttloa with Diaicomand the National Center. by This repdeit t:6 intended as a planningand implementation guide_for use OVAE an the National Center for installingelectronic mail AS an integral part of day-to-day communicationsbetween adult and vocational education program improvement agencies It incorporates the current_state- of7the-art electronic mail offerings andbuilds uponprevious National Center efforts of CdtpUter-based messageswitching systems developed over the past3 years.

This project was a broadly based:effortincorporating many agencies and the following for their partici- individuals. We are particularly Indebted to pation in the field test: John Barlow, Education Information,Center Special- Coor- ist. MtS41_ssippi_Department ofEducation; Larry- Barnhardt, Researching dinAting Unit Directqr. North Dakota StateBoard for Vocational Education; Lou ChinnanWaty. State Liaison Representative.WiscOriain Board of Vocationali_ Jackie Karotsch; Felicia_Barank6Vith2Mark Technical.. and_AdUlt_Ediiitatio6 Lovell. Cruver. Marketing and TechnicalRepresentatives; ITT DialeOM; Dr: Mary Education Research SktiAligt,OVAE; TimMcLaughlin, Liaison Coordinator, Michigan Vocational Education ResourceCenter; Wanda Montheyi_State_Liaison Liaison Representativei OregOn Department ofVocational Education; Jcitin Roth, Coleman, Speeialist, Alabama State Departmentof Vocational Education; Mdire Re-searCh Coordinating Unit Director.Vermont Department of Vocational Educa- tiOn; DOhald_Rieeks, Director of theLibrary, Highline (Washington)Community College; Merle Rudebusch, State LiaisonRepresentatiVe, Nebraska Department of Vocational Education; Mac_Stivers.LiaiSon__Coordinator; Kentucky Department Vocational Education; Jack Struck,Executive Directors National Association of CurricUlum Dig- State Directors of VocationalEducation; Betty Anne Sullivan. Voca- seminator, Northeast Network forCurriculum CoordinatiOn; Nona Verloo, tiOnal Consultant, California Departmentof Vocational Education; and, Peggy Zelinko. Manager, 'Special Publications.American Vocational Edutation, Arlington. Virginia. President; We also appreciate the cnnsultingexpertise of Dr. James. lush, in the And David Colombo; Consultant, ofJERA Associates for their assistance identification phzse of the project.

Division of The ADVOCNET project was conductedin the Information Systems Oldsen; Project Director; and the National Center. We wish to thank Carl project, and Yvonne Bergland; Graduate. ResearchAssociate; who assisted on the Norman Singer and James Long whoprovided internal ProductReview_EvaluatidnS D'Andrea and Judi Gray of the final draft. We appreciate the skills of Jean Hemming; for pro- for preparing the typed materials;and Janet Ray and Brenda directed viding word processing support. Graphic and printing services were by Ernie Spaeth and provided by SueTipjtt. Editing was done by Judy Balogh aiid Ray Stewart under the superviSionof Janet Kiplinger. and Voca- The fUnds for this study wereprovided by the Office of Adult tional Edy_cation; U.S. Departmentof Education.

Robert E. Taylor Executive Director The National Center forResearch in Votational Education

Vi EXECUTIVE SUKMARY

The ADVOCNET project identified; evaluated;and field=teited electronic edu- mall systems for their applicability tothe needs of adult add vocational cation program improvement agencies._ Over20 vendors of electronic mail and related services were evaluated on 29 featuresand system capabilities. These data; COMbitied With computer and literaturesearches; information collected by in computer- OVAE and NASBVE, systemdemonstrations, and 3 years of experience based message switching networks weresynthesized andpresented to OVAE for consideration and approval. The ITT Dialtom system was selectedby OVAE as best Meeting the needs of adult andvocational_edUCAtieti.The National Center functioned -as the systems managerfor the field testing with16agencies; inClUding State departments of adult andvocational education, a curriculum coordination center, a community college;NASDVE; AVA, and OVAE; train- The field test covered a 31/2-month period; and included ,Ae_basic ing in system usage;_regular_gTOUpconference calls; and use -of Dialcom as both the training and communicationsnetwork; Planned exercises (Activities 4-6) were sent via electronic mail toillustrate the applicability of the Syg- teM as well as to ensure practice inits use NO technical problems were it-countered and all computer system anderiiiipMent configurations worked sat- isfactdrily; of were ameliorated uponpresentation of a specific concern.

An.iiysis Of usage data, participants'remarks collected via conference_ call; and message traffic revealed a highdegree of satisfaction With Dialcom needs of the ADVOCNET project. For the iG And itA responsiveness to the day With AttiVtc field -test sites;theaveragenumberof sign ons was nine per 9 an avi,rage of six different usersvach day, Peak operating times wore 8 to 1..m.,illusrrating system applicationand- practice as a.m. ,end- 11 a.m. to 1 During the members in various time zones checkedtheir electronic tail boxes. fild=teat duration, 56 perceng of the sitesused Dialcom each-day for an average time of 17 minutes._Thesi. results Compare veryfavorably with- previ- ous systeM 6-sage and indicate ahigh degree of ADVOCNET applicationand ack-eptance in a very short timeframe;

The National Center will proceed toincorpOrate Dialcom as the OVAEelec- trdhiC Mail system for all adult andvocational education: This systems man- the use of ager effort will_includeassistance with sign on procedures and electronic mail featureswith suggestions of specific adult and vocational education applications; technical supportaugmented by Dialcom; and the phased intreidOetionaof the more sophisticated networkservices available to provide State-of-the-art telecommunication§ incArrying out program improvement responsibllitieS;

vii INTRODUCTION

TEr. National Center for Iesearch in Vocational Education was asked by the

Office of Vocational and Adult Education (OVAE), U S; Department of Education;

';.) conduct a designated study to identify; evaluate; and field-test an electronic mail system for adult and vocational education personnel. The National

Center conducted a successful field test of the OVAE selected system, the ITT

Dialcom. The primary objectives of the ADVOCNET project were to seicet and to field-test an electronic telecommunications system.

The purpose of the Electronic Tel System (ADVOCNET) designated study was to identify, select; and field-test a national electronic mail system for use by Federal; State; and local vocational and adult education personnel; In carrying out this study; existing electronic mail entities; including online networks, inhouse software systems, and software brokers; were identified; selth system data collected and several demonstrations attended. The resulting data were Analyzed in a variety of ways to provide the necessary facts on which system would best meet the needs of vocational and adult education In the years to come.

InformAtion was .,lso provided by the Office of Vocational aid MiI. t. Educar tion (OVAE) through the results of a survey entitled State's Need for Services through an Adult and Vocational Education Commun,tcations Network. Data e)l- tection using this instrument was successful due to the input of the National

Association of State Directors of Vocational Education (MSDVE).The primary concern expressed by the respondeats was the cost of an electronicsail legisla- network; The major uses were stated asthe need to keep current rin and respond to tion and regulatory informationWith the ability to request

information inquiries;

2 BACKGROUND

Up Z-.6 the present time, the regular and routine exchange of inforMatibn between adult and vocational education program improvementagencies has been conducted with the telephone; letters, and face-to-face meetings However; recent telecoMmunitations advances that are now available atreasonable costs can be incorporated and applied to the daily communicationrequirements of adult and vocational education. These technoldgita include teleconferencing; distance learning; satellite transmission of data; electrtinitmail, and the subject of the ADVOCNET project; The term electronic mail has evolved from computer -based message switching, where a central or host computer tiestogeti- er dtspersed .-COMOucer terminals or microcomputers;to a central source. The central source is the electronic mailbox tbat is unlocked by using the terminal as the access device. Electronic mAil services are availablefrom a

large number Of ..rmmercial vendors including GTE TelemaiI; ITTDialcom, MCI

Mail, CompuServe'b Infoplex; and the Source.

The National Center has been involved with and has nurtured thedevelop- ment of an electronic mail system foradult and vocational education forthe

last 3 years; using the message switching system of the Bibliographic Retriev- al Service (US); This system has evolved to a network of over 50agencies, and is used to resvld to requests for curriculum availability; to return iniormation from searching databaseso and to track thereceipt of Federal and

Stare administered projects and product description*. The success of this effort led to the OVAE funding of the ADVOCNET project toinvestigate more

3 sophisticated and powerful electronic mail systemsthat are responsive to the

Important criteria that were needs of adult and vocationaleducationi employed when examining these systems includedlOw-cost operation; theability Unlimited message lengths. to send to multipleaddres3es; ease of use, and. Dialcotn system The evaluation procedures that wereused by OVAE to select the Results of thisexam- are deactibed in themethodology section of this paper ination refl' -t the need to bring adult andvocational iOucation agencies into and closer contact to share resources, tobring about increased prodUttivity; problems of informa- to incorporate the latestteChnology to assist in solving tion transfer anddissemination.

12 METHODOLOGY OF VENDOR SELECTION

Data collected from each vendor; computer searches, trade literature; and demonstrations; together with a knowledge base realized from 2 years of prior experience in electronic mail systems, were arranged on a matrix of 29 cells

(see appendix A) encompassing electronic mail, teleconferencing, management systems, information systems; training; and system costs. Twenty-one vendors were displayed across this matrix with notations made for features available from each.

The pricing algorithms employed by the vendors are complex and were not adaptable to easy display on the matrix. Therefore, cost analysis tables (see appendix B) were developed that provide cost-specific data for each vendor.

Each vendor has verified these data, which are rapidly changing in today's business environment. In order to present meaningful cost quotations, a hypothetical series of messages was composed. These consisted of (1) a 6-page

(11,000 character) regulator-legislative data report, (2) a message (250 characters) to all 50 network sites, and (3) a message (100 characters) to 10 sites. The costs were computed as follows:

Dialcom $ 64

MCI Mail $ 62

SpecialNet ( Telemail broker) $109

Telemail $232 Costs included the charge for a message sentat prime time, applicablemonthly or annual fees, minimumlength charges, and broadcastdelivery.

Examination of the various Systems revealedthat several vendors Wert Telemaili and so using essentially the samesoftWare.packages (DisItom, analysis natrix (see appendix C)was forth). To depf&t, this data, a software presently employed. developed to 'Illustrate hoW eachof these packages is

Based upon review and study of alldocumentation coupled with experience qualified to meet in this area, three vendors wereidentified that seem best These are dis- the needs of the vocationaland adult education community.

cussed in the order oftheir recommendation.

Dialcom, in operation since 1978, promotesthe use of electronic mail, package has teleconferencing, and bulletinboarda. Iti sophisticated software

been adopted by other telecommunicationsvendors because of three executive

features. In addition to systems: communications, information, and support

electronic mail, described by Dialcom asthe "hub of automatedoffice Sys- Electronic Computer terns," their product profileincludes telex interface, conferencing, Originated Mail (E-COM), linkingword processors, electronic

electronic bulletin board,and online discussion. throdgh ITT A wide variety of news and informationsources are available reports, Dialtoth in the form of electronicnewswires, electronic financial

internal news and information, electronicbusiness library, official airline that aid guide, and a gateway to otherdatabases; Functional applications processing, auto- management include a calendar andphone message system, text Dialcom achieves theSt mated letter writing, and customprogramming projects. cli- features through its modular systems that arestructured to accommodate a

ent's changing needs orexpansion;

6 14 Technical support is emphasized befOre;during; and after the Dialcom

which other services system is installed. Dialcom presents a base system from can be integrated with communication functions. As a full service vendor; minimum Dialcoth is particularly competitiveby virtue of charging no monthly to Government accounts and having beenselected as electronic mail vendor by other departments within the U.S.Department of Education.

Telemail, established in 1980, features electrbnit mail,specifically designed bulletin boards, and a broadcastingfunction. AA- a management tool;

Telemail is designed for ease of use through everydayterminology and non-

of choice and indi- threatening prompts. Tailored messages encourage freedom viduality in sending memos; reports; or forms. Security and privacy can be used with any one of the four -lessageclassifications: urgent, private, the option to registered, and timed delivery. Each individual subscriber has

initiate a TatietleSS file through storageof messages. In addition; distribu- to spe- tion of group lists provideS anefficient means of sending informatitin group; cific departments; locaelona;project teams, or all employees as a

As described here; Telemail's softwarepackage, which features user

is friendlinesS achieved through self-pacedand indiVidualized attention;

utilized by four electronic mail vendors. Telemail; which is a full service the basis of vendor offering a variety ofservices; cannot be competitive on

quoted costs when compared to DialCodand MCI Mail. Since low to moderate have pricing was an often stated objectivein the State director's study; we

attached credence to their concerns. mail sys- MCI Mail; introduCed on 27September 1983; offers an electronit

tem that delivers quickly; reliably;and at affordable prices. The cost for minimum monthly MCI Mail is very competitive inthat no membership fees or is left to thesender who chooses charges are incurred. Speed of transmission overnight by noon; or instant, 4-hour; 1 of 4 differentdelivery options: postal centerprecludet the neces- next day via MCIletter. The use of MCI's the use of Correspondence can bepersonalized through sity of terminal; mechanism. Stall communities letterhead and/or signatureby a laser printing thct costs are using an 800 toll-free numb.,ar so areencouraged to participate Supported by a packetswitching no higher thanthose found in largercities. Newman (BBN); MCI'telectronic mail network provided byBolt; Beranek and delivery at a lowerCoat with fewer system maximizedflexibility for quick and The absence ofconnect-time charges restrictions than otherservices. "ounce" Of 7,500characters a strong monthly service feestaket MCI Mall's vendor. contender as a nationwideelectronic mail Mail is the low-pricevendor in In terms of pure costof operation; MCI since September newest; havingbeen available the marketplace;but is also the available boards and gatewayi todatabases; not 1983. Two features; bulletin useful for and Telemail;are extremely through MCI butprovided by Dialcom

vocational and adulteducation. time although the evidenceis persuatiVe, For the purposesof this study, preclude strong supportfor MCI Mail; and the lack of anexisting track record experi- 4 years and 3years of operational whereas Telemailand Dialcom have

ente; respectively.

8 CONCLUSIONS AND RECOMMENDATIONS OF THE VENDORSELECTION PROCESS

These three vendors are all characterized by easeof ope-ation, wide eVailability, and current use by Cover went agencies,professional organiza- ticiaa, and business final); Careful consideration of the present needsof the

Vocational and adult education comounityivendor services and experience records, and multiyear experience with existingcomputer -based message switching systems indicate that Dialcom canbe responsive and provide state- of-the-art electronic mail technoIogy Prices and rates are as quoted through number of 15 November 1983 and are subject toChange; In additioni the total members that are brought into the new SYSt6d mayresult in volume discounts

from the vendor or broker:

9 METHODOLOGY OF FIELD TEST

Introduction

electronic mail A major objective of thisproject was to field-test the as the system that was selected byOVAE; When the endorsement of Dialcom electronit mail system VAS received fromOVAE, the field test CMS initiated;

Specific objectives of thefield test were -- the * to determine the availability ofequipment that was compatible With Dialcom system in diverse fieldsites,

* to test the ease of sign-onprocedUris for the Dialcom system; for the basic * to develop and implementeffective training procedures Dialcom electronic mail feature; and

tht Dialcom * to examine patterns andproblems related to the use of system; availability and In addition to providingbasic information about the effectiveness of the Dialcom system for the adultand vocational etiqCiatioti plan and imple- tommunity; field-test data AlSOprovided information needed to ment full- scale adoption of theSystet;

Selection_of the Field Sites

needed to To provide a realistic settingand obtain practical experience field testing was determine the value and-usefulnessof the Dialcom system; The 16 tomtleted in 16 agencies with ad1Weraity of applications andneedii. commdnity college; 1 agencies included 10 Statedepartments of education; 1

curriculum coordination center, 1 State resourcecenter; the American Voca- of Vocational tional Association; the NationalAssociation of State Directors

10 Education. the Office of Vocational and Adult Education. and the National

Center for Research in Vocational Education; These agencies were selectcJ by virtue of their expressed interest.

Announcements about this fi,eld test were made by mail, telephone,and messages delivered through tie existing BRS computer-based message switching network. Agencies interested in participating in the field test expressedtheir interest in a letter that also described the types of computer equipment chat they would have available for use during the field test.

The field-teat deaign required the participation of different types of agencies including State departments. professional associations,curriculum coordination centers. and OVAE. These sites provided a popUlation and size diversity, from California as the largest to Vermont as thesmallest. This allowed for the integration of an electronic mail system within various size departments and gave indication of the optimum number of mailboxesand or dis- tribution points for full-scale ADVOCNET operation after the field test. Thit is the basis for recommending a maximum of five mailboxes withineach organization. with one person designated as the ADVOCNET coordinator (i.e.. that person being the primary contact for messages being sentand received) and system's applications.

Final selections were made from the letters of interest that hadbeen received. and when necessary, additional sites were contacted to ensure repre- sentativeness of the field site group. A test site roster was established in

December 1983 and is included as a part of this report (see appendix D).

Sign-on Procedures

Once the field-test sites had been selected and had agreed toparticipate, the first phase of the field test began.A major task during this phase was

19 A requirement for par- to Sign field- -test sites ontothe field-teat systom; telecommun- ticipation in the field test wasthe availability of the necessary modem ications equipment, inclUding a computerterminal or microcomputer and a

A review of the typesof equipment that to communicate withthe host system. indicates that there was great were available in theVitfi*us field-test sites

technical materials ligtingvarious types of divertity; ITT Malcom provided

computer terminals and microcomputers instructions for various settings staff was able to required for use of the Dialcomsystem. The National Center with the field-test sites use these technicalmaterials and easily communicate

about technical mattersrelated to sign on; number of mailboxes Each field -test site also wasasked to designate the individuals who wouldhave that they would need and toidentify the names of Each site was those mailboxes. The sites selected two tothree mailboxes. This was done to asked CO appoint a liaison personwith the National Center. with the person whowould ensure the development ofthe working relationship In many instances,this individ- actually be sending andreceiving messages. respective agency; In general, ual was the liaison forthe director of the person, and in some mailboxes were assigned tothe director, the liaison

cases, to a designatedback=up person; and a roster of Once the compatibility ofequipment had been established National Center individuals to be assigned themailboxes was received, the designated individual staff was able to allignidentification numbers to each online directory of and to develop a rosterthat formed the basis of the

with the field test werefunded through the users; Since all costs associated accounts for National Center project, there was noneed to establish separate

field-test agencies withDialcom;

12 Training Provided to the Field-Teat Sites

The introduction of the Dialcom system and training in its usewas the joint responsibility of the National Center projectstaff and the Dialcom

technical support personnel. Documentation furnished by Dialcom wAs used to form the basis of six activity lessons to introduce key conceptsin using the system; These activities were adapted to form the core of instruction in the use of the Dialcom system. They covered the following topics: logging on and off the system, changing your pas word, displaying the direCtOry and sending a message, scanning mail, send options and disposition of mail (see appendix

E).

Basic instruction and training in the use of Dialcom wasaccomplished

through the previously mentioned six activity packages. These were distri-

buted during the February through April timeperiod, with the first three

being sent by U.S. mail and the last three by electronicmail. The latter

method was employed as users gained proficiency andexperience with the sys-

tem. By using the acknowledgement command (AR); NationalCenter staff members

were alSo able to measure the progressof users in picking up their messages.

Several accommodations were made when certain sites experiencedequipment

problems that required forwarding these threeremaining activities ty U.S.

mail.

Discussions of system applications, timelines,operational concerns, and

information Sharing were greatly facilitated by five conferencecalls (see

appendix 0 to all test site participants;The linkage was coordinated by

CONNEX International, a teleconferencing firm identified in the first part of

the review procest CONNEX provided a state-of-the-art teleconferencing

13 21 technique to bring together all participantafor the sharing of common con- the field test. cerns and the exchange ofdata useful in condUcting electronic) of Each conferente call was precededby the mailing (postal or On the Selected date;each an agenda 10 days priorto the scheduled date. member called a previously announced numberand participants were "held"until.

call to ensure voice quality all were CONNEX then conducted a roll and to denote participants by name andlocation. The conference was then the pre- turned over to project staff whoconducted the session according to test is attributed in determined agenda. The excellent success of the field Calls averaged large measure to the use of thistelecommunications technique. staff to 35 minutes in length and enabledparticipants and National Center could not have develdp a sense of community andcohesiveness that otherwise

been achieved, except by expensive andtime=tonduming regional training meet-

ings; which in retrospect would nothave been nearly as effective. gradually The level of message traffic and thecontent of the messages with Dialtom. These increased as users became morecomfortable and proficient

perforManCe standards also indicated anincreased level of sophistication requests for enhanced gained by the participanta Further evidence includei

documentationi instruction on the integrationof microcomputers to compose tips on how to use messages offline and then beonline only to transmit; and

the system in a more efficient manner(i.e., the development of a ADVOCNET

user's group).

Ucp_:of the System during the- Field-Test

The field test was launched inFebruary 1984. Because the field-test staff; major period was short and because it wasrecommended by the Dialcom Dialcom system It is use focused on theelectronic mall feature of the

14 22 important to note the Dialcom has a number of the features that are available to users and that most of these features would be useful to State departments of adult and vocational education;

Although the design of the field test did not include specific data col- lections procedures, a variety of sources of information were identified and monitored. These included statistical information available through the Mal- com billing stem and statistical reports built into the system itself; recording of specific requests for information from field-test sites, comments made by the field-test sites durlmg the telephone conference calls, and content of messages transmitted through the NationAl Center by the field-test sites via the Dialcom system;

Summary

The field test provided an opportunity to coefirm the feasibility of using

Dialcom for the ADVOCNET system, and provided important information for designing sttategles to increase the adoption of ADVOCNET by the adult and vocational education communities Specifically the field test provided the opportunity to test sign.-on procedures, to develop and teat training procedures, and to monitor use patterns. The next section of this paper provides a summary of the results of the field test.

15 23 RESULTS OF THE FIELD TEST

provided The field test of the, Dielcoeelectrole Mail system for ADVOCNET of use: information about sign=on and trainingprocedures end *bunt patterns of It also provided insights that arehelpful in deSignieg fOIL-Acale adoPtioxt evaluation study using DialcoM AUVOCNET systeq; Since this vas not a fettial collected. data collecttena procedures, informalinfermation and comments were made in indi- Sources of tnforaation duringthe field test incivded comments mail vidual and conference phone conversations,Input st,,nt via the electronic

and Standard statistical informationavailable through the Dialcom

system.

Results Related to Sign -onProcedures

Do The first iMpertant questionaddressed diitittg the field test was: does Dialcom agencies have the necessarytelecommunications equipiiint and

ono-rate effectiVely on diverse typesof equipment? All of the field-test to participate in the sites had telecommunicationsequipment that enabled the and included both con- Olalcom t5ystem. Equipment varied, greedy across sites materials provided puler terminals and micrOcompotert- The Dialcom technical

clear itstrUCtient for required awitchsettings on different types of computer

difficultieS encountered tertinals and microcomputers. There were no unusual

in initiating the use of teIecommunicationSequipment with DialComi questions In most CASet, National Centerstaff was able to respond to to using Dialcom terJmical materials; On three occasions, it was necessary technical stAff. In rtquest specific technicalassistance from the Dialcom

16 2 those cases; information that allOWed effective sign -on to the system was provided.

Another question that was addressed during the field test was: Could the

National Center; functioning as systems manager, facilitate the useof sign -on to the Dialcom system? The National Center staff requested each field-test site to submit the names of individuals who should beassigned Mailbo*die on the system. Each site complied by submitting two to three names to the

National Center; Using this information, the National Center wasable to assign identification numbers and to generate an online directory(see Appen= dix G) of system users. ThrOUghOUt the entire sign -on process; thesystems manager concept functioned smoothly. It appears to be helpful to have a central systems manager as the main point of contact; and toiae Dialcom technical assistance as required; This is a model that =s advocated by Dialtotand that has been found to be effective in other electronicmail applicationd.

ResuIta_kelated_to Training

Throughout the course of the field test, three majortraining strategies were employed. Firit; each field -test Site received a set of Dialcomtechni- cal and training materialS. In addition to these comprehensivematerials; the

Natidnal Center stiff developed six learning activities that weredetigned to be concise; easy -to- follow summaries of the basiccommands reqmired to use the electronic mail functiOn of the Dialcom system Finally; periodic conference calls were conducted that alloyed the fiel&tetet Siteparticipants to ask questions and to interact with National Center and DiAltdd staffs.

When questioned; field-test participants reacted positively tothe Dialcom materials. They felt they were high quality and that they presented alarge quantity of relevant information. As one participant summarized;-Dialcom hat

23 developed an excellent manual." Participants also rated the activity packages developed by the National Center highly. The purpose of developing these additional packages was to provide elementary, concise information that allows users to learn quickly the basic function3 required to use the electronic mail function

Now that these activities have been developed, they can be stored online for easy reference by users during the implementation stage. The field-test participants rated the learning activity packages as beimg very high on the dimensions of content, format, and organization. The specific. comments related to the activity packages included: "activities were well organized an oncise" andwell thought out and easy to follow." Some participants

ed that more learning activities packages were needed and that it would be helpful to have all of the packages available immediately upon system sign on. It appears that the learning acitvity packages provide a concise, quick reference guide to vario us Dialcom features that are a useful supplement to the basic Dialcom manual.

Conference calls were used as a way of coordinating the various sites

throughout the field test. The purpose of the calls was to answer specific questions that participants had and to share the various applications the participants were making of the Dialcom system. Participants expressed the opinion that the conference calls were well organized, that the right number of calls had been conducted, and that the CONNER linkage facility used for the conference calls was of high quality. In general, participants felt that the conference calls were very informative, but felt an alternative would have been to send questions and answers through the Dialcom electronic mail system directly. It is interesting to note that there is some evidence that system

26 use tended to increase immediately after the conference calls; This would indicate that the calls had a motivational function and resolved problemsthat had been inhibiting use of the system.

Research on the use of telecommunications for distance educationstresses the importance of maintaining personal contact to increase student retention.

This is a factor that should also be considered in an electronic mail system;

As systems manager, the National Center should be sensitive to the need to respond to questions and ptubleinti and to provide system participants withthe opportunity to share information about the application they are making of the system.

Results Related to Use of the-System

In general; the field-test participants viewed participation as apositive ekperiente; Some participants remarked that it would have beenhelpful for the field test to extend over a longer period of time sothat they Willa have more opportunity to learn additional featuresand to develop specific applications of the electronic mail for their agencies. There was also the feeling that it would have been more helpful to have had more field-test sites;the traffic an the system would have been higher and the agencieswould haVe had the potential to communicate with a greater hUmher of other users. Both of these comments reflect the necessary limitationeof the field tests and speak favorably for positive acceptance of full-scale; long-ter& use ofDialcom for the ADVOCNET system. Participants expressed the feeling that both theNation- al Center and the Dialcom staffs haVe been cooperative and helpful throughout the field test.

The Nati-Oh-al Center staff asked the field -test participants to ratethe usefulness of the Dial-6:A: system along the following dimensions: (1) ease of

19 27 learning, (2) ease of use, (3) system reliability,(4) technical support, and it was easy to (5) overall satisfaction. In general, particints felt that learn to use the Dialcom system. Slightly lower but high attitudes were expressed toward the ease of use of the system. There were also generally high responses related to the categoryof system reliability. It may be that the responses related to ease of useand system reliability wereslightly lower because participants need a reasonable lengthof time to feel comfort- able with using the system, particularlythe commands. In no case did participants rate ease of use and systemreliability as low; indi= Uniformly high marks were givenfor the area of technical support, cating that the combination of Dialcomand the National Center's technical materials; the National Center's systems managerstaff, and DialcOM'S technical staff provide a high-quality technical supportsystem. Participants coid- applicatitin for siatently rated their overallsatisfaction with the Dialcom

ADVOCNET as being high. Sample responses were, "it was apleasure CO be be a very involved in the field test," "afterearly frustrations, it proved to the woersable system and "very good effort." Perhaps one participant gave

clearest signal with the comment,"Co with it!"

During the latter part of the field-testingphase, several sites developed

specific applications of use baied uponspecial needs; For example; the

Michigan Vocational Education Resource Centerdesigned a survey that was cir-

culated to each test site requestinginformation on tht availability of com-

puter softWire for vocationaleducation. Highline Community College fashioned of study for A similar instrument tocollect data concerning the courses

selected curriculum materiali.

20 Vocational Education The Northeast Network forCurriculum Coordination in March and discus- presented a report about ADVOCNET toits regional meeting in sed specific applicatitha totheir organization. A National Center represen- participants at the April tative introducedinformation about ADVOCNET to Association and the joint meeting of the NationalResearch Coordinating Unit in Norfolk, Va, and tothe East Central Networkfor Curriculum Coordination in Directors' Council of The National Networkfor Curriculum Coordination DC. Vocational and Technical Education attheir April meeting in Washington, microcomputer with the The American VocatirthalAtteciation interfaced its offline mode, then connect to system so staff couldcompose messages in an messages for future refer- ADVOCNET for transmittal. Many of the sites stored illustrate the versatilityand ence and use. These adaptations and activities

variety of this electronic mail system. understanding of the Another type of informationthat provides a clearer that are available directly use of the ADVOCNET systemis the usage statistics

the ca parity to tally usedata and to from DialcOt. The Dialcom system has during the field teat provide usage reports. An analysis of these reports

period indicated thefolloWing:

9 1. Average numbers of sign ons perday:

day: 6 2. Average number of different users per at Average length of each_session: 17 minutes, or $3.74 average cost 3. (These have varied from $13.00 per hour indlUdingtelecommunications. 1 to 82 minutes.) and 11 The peak operating hours or"usage WindOwe are 8 to 9 a.m. 4. &tang the latter period a.m. to 1 ptit;iwith the heaviest volume messages, followed by the This illustrates earlymorning checking for western time zonemembers coming online.

averages 37 percentparticipation 5. Given 16 active membirei_ADVOCNET members signing on in by all users each day, with56 percent of thoie an average day.

21 29 6; These data reveal a high measure of usefor a beginning system when compared to the formative stages of theearlier codpOter-basedmessage networks. Average use per member perday was less than 3 minutes for a 40 member syitea.

Summary of Results

field The field test was successful, andinformation received during the test supported the decision tocontinue using Diatom forthe ADVOCNET sly-Ctem4

The diversity of telecommunications equipmentused in the field-test sites manager, created no major problems. The National Center# acting as systems was easily able to helpthe field test sites sign on; andestablish identifi- and the cation numbers and anonline directory; The Dialcom technical manual learning activities developed by the NationalCenter provided a viable train-

the ing package for the field-testparticipants. The positive reactions to telephone conference calls suggest that some typeof ongoing opportunity for the success answering questioni and forsharing applications is important to of the system;

Participants highly rated theusefulness of the Dialcom system. Dia.&

reports and volume of messagetraffic indicated an eagerness toexperiment

it with and learn to use the system, eventhough usage was not as high as

would have b'en if a larger number of sites were onthe system and if partic- -test ipants had had a longer time =zo usethe systeA; By the end of the field

periodi several agencies that participated werebeginning to develop special- and to share ized applications that wereparticularly useful to the agency

these applications with otherfield-test sites.

22 CONCLUSIONS AND RECOMMENDATIONS

The ADVOCNET project has shown thatelectronic mail has an important role in adult and vocational educationtelecommumicationS; The successful field test Of the OVAE selected Dialcom system among16 sites hai ShoWn it to be technically competenti sophisticated* andflexible to the varying needs and conditionE; OVAE's endorsement and strong commitment toelectronic mail is seen as the springbroad to its integrationwithin all program improvement agencies in adult and vocational education.

This plan is viewed as a further exparaionof established message twitc

ing systems and online newletters that have been employed overthe pait 2

enhanced features and sophisti- years; The selection of Malcom brings about cation that Were deemed desirable and necessary in the Statedirectore sur-

veys and in the evaluatiOn ()I systemfeatures in the selection phaie.

Based on the results of the field test; thefollowing recommendations are

made to support the adoption of ADVOCNET asthe electronic =Ail system(Dr

adult and vocational education

RECOMMENDATION 1: The endorsement and high-leVel use ofADVOCNET by the Office of Vocational and Adult Edikation(OVAE) is essential to the success of the System;

The endorieient Of Dialcoo as theelectronic mail system for ADVOCNET by of Federal OVAE is an important step. Endorsement of the system and the use

funds for equipment and usage time should stimulate therapid expansion of the

ADVOCNET system. OVAE is considering variety of applications of the

ADVOCNET systrsl. Rapid' isplgisentatton of these opplicationswill be important

31 sire the field rest indicates thatfrequent use is crucial to learning to use the system effectively.

Arrangements have been secured with ITTDialcom to guarantee that State

eligible departments and loCal dittritts, whenusing Federal funds, will be

for the ITT Dialcom general services administrationcontract rates. These rates are considerablylower than DiaIcom commercial rates anddo riot include

Monthly minimums for use of the system; This favorable pricing structure

should also help to stimulate the useof the Dialcom system.

function as the RECOMMENDATION 2: The National Center should continue to systems manager for the ADVOCNETsystem.

ITT Dialcom Stro:.gly recommends that a systemsmanager be designated to

As support the marketing, sign -up,training, and use of the ADVOCNETSystem;

systems manager, the Nati-6nel Center wouldcoordinate the solicitation of new

members, assign passwords, and coordinateassistance in the use of electronic

mail and suggest system applications. Malcom marketing support representa- calls to handle tives should be available eitheren=iite or through conference

technical questions concerning the system. This expanded effort could also

provide assur- draw upon the positive experiencesfrom test site personnel to

an6i.5 to their (fellow participants of the usefulnessof the system.

RECOMMENDATION 3: As systems manager, theNational Center should develop and implement sign -up procedures for theADVOCNET system.

The National Center ShOUld developapplication procedures and manage the

ADVOCNET sign-up process. A simple application form hasbeen develotied that

allows agencies who want to join ADVOCNETto provide the ne'eesaryinformation

for sign up easily. This application form can be sent to theNational Center,

Which would then assign identificationnumbers and submit appropriate

24 32 information to ITT Dialcom so that each participating agency can establish an account. The National Center staff could also provide t Ailtation to each ap.ncy to help determine the number of mailboxes that are required to serve

the ti eeds of the agencies. As a final step in the sign -on process,

National Center could be available to help the agency conduct a testof the

Dialcom system to be sure that the agencies'telecommunications equipment is

functioning properly and that key personnel underttand the basic sign-on

procedures;

RECOMMENDATION 4: The trairing procedures used in the field testshould be continued during the full -scale adoption period;

Training procedures used &ft-it* the field test included theDialcom manual and the six learning activites that have beendeVeldped by the National Cell-

ter. The learning activities should be put online so that all new users can

access the activities to learn variouscommands related to the electronic mail

system; If these learning activities are online, the NationalCenter, as sys-

tems manager, could alert new ADVOCNETparticipants to theit availability and

could answer questions, either by phone or by electronicmail messages.

Telephone conference calls were tin important aspectof the field test.

During the full-scale adoption stage, the online discussion capacityof the

Dialcom system might be substituted fot theConnti c.iinfettOte tails; Using

this capacity, it would be pletible for the National Center toconference with

small groups of participants. The full,:,Atititity of the Dialcom system should

be explored to enable ongoing working and c:Ohfereheihg. This would be impor-

tant since evidence from the field test suggeststhat frequent contact with

the systems manager and with dthir agencies using the system toshare problems

and applications effectively stimulates increased useof the system.

33 RECOKMENDAT1ON 5: A systematic marketing plan shouldbe developed and imple- mented to ensure full participation ofthe adult and vocational education com munities in the system;

The goal for the ADVOCNET systemshould be to link various parts ofthe of adult and vocational education communities,including State departments educationi local SChbOl districts, university training programs,professional associations, private sector groups; andresearch and development centers.

The potential is large The SPECIALNET system for specialeducation currently should have a similar has 1,500 mailboxes. Adult and vocational education it is recom- capacity; To ensure orderly development of theADVOCNET system mended that marketing and sign-upproceed in phases.

The first phase of marketing has alreadybegun with the mailing of materi- of voca- als by OVAE to State directors ofadult education, State direttOrs

tional education, State advisory councilsfor vocational education, the National AdVisory National Advisory Council forVocational Education, and the

Council for Adult Education. It is suggested that the curriculumcoordination The initial aighup ofthese enters be added to thisfirst marketing phase;

various groups will provide a strong basicnetwork. The National Centeri as after systems manager, would corduct afollow-up to all of these agencies soon

the OVAE mailing is completed. During discussions related to sign-onfor the to identify system, the National Centerwould work with each State agency

important subgroups within the agency thatshould be linked into the system. units, State These subgroups might includedirectors of research coordinating

liaison represidtatiVet, staff with responsibilityfor perionnel development,

monies for Staff with responsibility foradministering Fed!ral Section 310

adult education, and individuals with responsibilityfor postsecondary tech- quickly to nical and vocational education. The National Center would move

26 sign on this first= marketing group; to provide basic trailing, and to establish procedures for continued assistance andinteraction, thus promoting early high-level use of the system;

Once sign-up and basic training havebeen accomplished with groups the first phase of marketing, the second phase of the marketingplat should be

initiated. In general, groups contacted duringphase two of the marketing

plan would include university departments of tea-Cheteducation for adult and vocational education, local school districtdirectors of AdUlt and vocational

education, adult and vocational education professionalassociations, n7eCial=

ized networks within adult and vocationaleducation (e;g;; the Coalition for

Adult Literacy); private sector groups With aninterest in adult and voca-

tional edUcAtieh, and research anddevelopment agencies in the area of adult

.end vocational education. Finally, the National Research Cooz.u_natingUnit

Association and The National Network forCurriculum Coordination in Vocational

Education are planning with National Center Staff to it-chideADVOCNET training

in the agehdAe for their respectivenational meetings in 1984 and1985.

ENhibit 1 represents an overview of possible ADVOCNETmarketing groups.

encouraged to feel a RECOMMENDATION 6: Groups belonging to ADVOCNET should -be sense of ownership of the systemand to use the system capabilities for networking and sharing.

OVAE should provide leadership and encouragethe adult and vocational ethr

cation communities to participate inADVOCNET; the National Center would serve

as systems manager to provide coordinating,training, and technical assis-

tance; and ITT Dialcom should provideassistance on technical matters and sup-

ply teChhiCal materials related to the system. As the system grows, various

be encouraged groups within the adult andvocational education community would

to feel a sense of ownership of the system: Dialcom is a powerful system that

27 Vocational Education

I; State directors of vocational education Phase I

2. Curriculum coordination centers

3. Researth coordinating units Phase I

4; State liaison representatives Phase I

5. State vocational advisory councilsPhase I

6. Postsecondary alliance

7. DireCtorS Of postsecondary technical education

8; University vocational education departments

9; Large city vocational education directors

10. Vocational education professional organizations

11. NOICC-SOICC network

Adult_ducation

1. State directors of adult education Phase I

2. University adult education departments

3. Large city adult education departments

4. American Society for Training and Development

5. American ASSOCiation Of COftmunity and JuniorColleges

6. American Association for Adult and Continuing Education

7. Coalition of Adult Education Organizations

8. National Voluntger Network

9. Competency-Based Adult Eddcation Network

10. NetWork of Adult Education Programs Serving the Disabled

!!. Adult Literacy Intiative

12. Clearinghouse on Adult Education

13. State GED coordinators

Exhibit I. ADVOCNET External Marketing Groups

28 36 can facilitate networking among various groups. Fir example, groups can establish their own bulletin boards and electronic newsletterS to facilitate communication and dissemination of information. Dialcom also has a online conferencing capability that would allow various groups to coordinateactivi-

ties and conduct business. There is also evidence to suggest specific ifidbtrs of the system will develop creative applications and uses ofthe system that

-e-et their own special needs. These applications sould be shared with others on the system who might have similar neet!s. The various features of the sys-

tem and their uses in networking and information sharing need to be clearly communicated to participants, and efforts to form specializednetworks within

the system should be en.coAraged.

OVAE staff members, as they discuss Dialcom with various groups,should

describe its capabilities for networking and encoutrage groups to develop net-

working activities. The National Center would develop application programs

that describe the networking capabilities of the ADVOCNET system and conduct

training for various groups that are interested in establishingnetworks;

various groupie begin to develop networking activities on the system, they can

become consultants to other groups who would like to developsimilar types of

activities. All of these strategies will be important to developing full

utilization of the system.

Summary of-Recommendations

The ultimate success of the ADVOCNET system will rely on the involvement

and interest of many individuals and'groups. OVAE can provide leadorthip by

endorsing the system and encouraging various members of theadult and voca-

tional education community to participate in the system; The National Center

could serve as systems manager and conduct a program ofactivities incliiding

37 marketing; sign -on; training; and ongoing technical assistance to support the developoent and coordination of tne ADVOCNET system. Ultimately; the success

Of the system will depend on the extent to which various groups within the

adult and vocational edUcation community feel ownershipof the system. As

with any innovation; adoption and use of ADVOCNET will depend on the ease with

Which participating agencies are able to sign -on and usethe system; to view

ADVOCNET as a cost- effective tisnimunitstion vehicle, and to develop a variety of applications that result in the use of ADVOCNET becoming animportant communication behavior. The field test supports the notion that the use of Dial-

com for ADVOCNET system is feat-Meand that Dialcom provides considerable

power and flexibility as a telecommunicatiedSmode. Following the recommen-

dations that have been made in this section would makethe ADVOCNET system a

roality

30 PJ'PENDXCES Appendix A hatrfi of tiectronic

TELECCOUN CAT 1043 PROJECT

Elactealc Nell Sated kcal Sots Address foroanItl Mire Nos Witty Ctutactor MHO Cartiffeli Lief tatto Aiilitiecetolpiont _eitistirof a

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Cost Analysis Tables (CAT)

Telecommunications Proj "tct AMVOC-NET Cost Analysis Table

System (Company Naze):__Autcfmalltonet- Telephone:, (313) 769 -= Contact Person- Valerie Hawksl-ev Cost C?Iterla Yes I. Time Length Sensitive

2. Amount of data, Command Sensitive _Prime $14/hour; Non primeSIO/hour 4. Time of day diSCOtint

3. Volume discount NO 6. Basic Charge $200/directory 7; Minimum Monthly OsageCharge N a, MiiiititIM Time Session. $.0004/2000 charactersper day 9. Storage/Pi ling ChArge UM 10 SkoAddast Delivery Mailboxcharge of $5/month for eachentry_to Special Function Charges .411 Detail Report OO P ?petone#PriqUitcfrIt

:3. Training Charges = Onsits On line. Prompting

matsrialstideS8.

14; Equipment Costs chtratters per second terminal 15, OtherCharges:;i.07/1000 characters for 120 speed (bothtransmittedor received);

40 TelecomMatScationsProject ADVIOC-CaT Cost knal4li*Table

(CompanyName):..Jbagglitiailli=jd144.22,===.01=GAIILL=MPuni- Systea cations andTechhology) Teener after Telephone :LILLJAU=AJjX Contact Per.scn:

1. Time Leagth N9 2. hoseat ofdata,

3. CommandSensitive

4; Tia4 of day No 5. volliao discount connect ti Me $760 oat tiesfee (includes 40trouts 6; taAit ChargedmmIMMMFIMITIMMM7STm""mm'

7; Miailum Moatly Usage.Charge SeSsion a; Mitlaum Time /AP_II;h Charge--41'-r10 4 ; Storage/Pil.ag BroadcastDelivery.,; Tar No Special Pt-AtticaCharges; RapOrti&L-44-1 ohar-oe Optional PrintedPull Detail

TrainingCharges - Ohsits On line it's a federallytunded project. Materials Ito L4. Equipment Costi Ommonts: University ContSrvla Tmlonet IS.Software used 4(California) Stanford accounts) . or Tymndt(70 those statesinvolved. Project covers allcosts for

41 57 Tole-ommunicationsProott eDVCC=NET 1 Cost AnalysisTable

System (Company (203) ___rrankGadertalt______Telephone: Contact Person:

;Oat Time LengthSensitive

2. ke*Immat of data siensitiveto number mailhoxes 3. Co=mand Sensitive No 4. ime of daydiscdttt No VOlUm a discount $100 6. Basso Charge Zswii Charge-46-0itma-i-lb_(includeot-e 7. MInimUM Monthly time) or$30/mailbOX(4 hr. connect Session. 8; MiniMum Time 4404. Charga---tiothrefot- 9. Storags/rillig Yes 3roadciAtDelivery None Charges LI; SOidial Function Report Yes;availabochar Optional PrintedFull ZetaiI 12 sca.. - OnNtte-bueg_ot,iabi_e i Training Charges i_larme--x-c_4v. On line at_no charcE; Quickreforsncide Materials

14. EquIpment 15. Ornaments: to runin=house. Equity license -provide software Reduce cost. Minimum numberof users. $40,000 forlicense.

(Gded by AT £T) 42 for trainer for trainingpurposes - Comprehtsive UserGuide Available (SMAll charge.) TelecommunicationsProject ADVCC=NET

Cost AnalysisTable

System (Company Name):CONFER1-1(Adve-rtel_Coutirins- , Telephone:(3131665 - 2612 :,:ontact Person: t- -.acuag=lag

Cost-Cri_rer_i_a

1. Time LengthSensitive4UMV-

2. Amountofdata- No ar 410. ve 3; Command Sensitive SeIL-GMULUOt-for_actess char- -.eel *4. Time of daydiScount= 1.i -I ft../ ./ volume discount IIN/ 11= wp- ,..,22- rr 6. Basic Charge Charge--$20 7. mInsmum MonthlyUsage No S. Minimum TimeSession

9. Storage/Filing ChargeWINEIIIrMINEMYes

VI -... 10. Broadcast Delivery Special FunctionCharges Yes Optional PrintedFull DetailReport = Oft site 13; Ttaininq Charget On line

Mate real! Organiser's Guide to ConferII

13. Equipment Costs...,;a2/Sjailijaai2==e-ed-d--

15; TeleConferenting Service Of day; State Computing Systemalso sensitive to time * Access to Wayne

43 59 TeledommunicationsProject Anvoc=nr: Cit AnalysisTable

Systedit (CompanyNa=e): 243-RW!1156) Tolepbond: (90O) Cdfttact Person:

Yes %Me LengthSens] ties

2. kmeeat of data

tic) 3; Comte-lid Sensitive

4. Time of daydiscount Volumediscount,------time $10 /half hour,plua_te.le0111140 conne-ct 6. Basi-c Charrie Minimum MonthlyOsageCharge-Aft-______after_firSt30 34sijoh_142tOUrminimum; 331/2C/minute m .utos 8. Minimum Time Will recordconference 9. Storage/TilingCharge 13; StdadcastDeliVery, Other types ofconferindes available Special ?UnctionCharge* Report Optiddal PrintedFUll Detail aining Charges -On site OrtiontatidnSeesi_a_m_Icannexcall-Ro_t_ Oaii44 Materials * Teleconferenci 14; Equipment Costs

44 60 Telecommunications Project ADVOC-NZT

Cost analysisTable enititelEquipmentCorticitition)* System (CodbanyMaze) 1900 elt=C. itvan.Jr. tellephone:A414) 868 - ContactPerson:,

Cost CriteriaNwlmMb

1. TIMe LengthSensitive

2; Amount of data

3 Command Sensitive

4. Time of daydiscoun VolUte discount

6. Basic Charge Toe Minimum MonthlyOsage Charge

B. Minimum TimeSession

9 Storage/Filing Charge

13. Broadcast Delivery, te=aFee 11. Special FunctionCharges .0tional PrintedFull Detail ReportIPII11M111, *waireverrisr Training Charges -On site on line

MateriAlS Tel __14004111±for star4clone_systee *14; EquiPtent Costs TelecommunicationsProject ADV0.7-NET

Cost AnAlysisTable

System U7.fampany Name): tialcomi=r) T. 140 hbll 4 Contact? =mat Criteria Yes 1. Time LengthSensitive Xmount of data ffillina%71105211Pto 'Isomuminem No 3. Command Sentitive,.., (5 6.00) Ileineee 4. Time of daydiscount ($9. (30/hour over2' hours /month) Volume discount

Basic &commits 7; Minimum MonthlyusageCharge--Smie_lorAmarmaent Yds. minute a. Minimum TimeSesszon` .40/2048charactair4 Storage/FilingCharge--

13. Broadcast Delivery Nk-we Special FunctionCharges Yes; available at nocharta___ Report .:ptional PrintedFull Detail 4n site.$100-4250/day 12. Training Charges - On line No

Materials N°

No Equipment LAtts

4C 62 ToImicoamuniCations Project LDVOC-ISET

Cost AnalYSiSTahls

System (Company Name):

Contact Person:.Jiiivuam--

CMStCriteria

1. Time Length Sensitive

2; knowat of data 1BP =011 ...... 3; Command Sensitive,

4. Time of daydiscount., volume discount

6. BasiC Charge Minimum MonthlyUsAgs Charge

3. Minimum TimeSession

?. Storage/riling Charge

10; Broadcast Delivery Special FunctionCharges 2pticnil PtiAtedruil DetAil Report__ 4www=6111IINMPR* 4M TralnLng Charges -On Szte Cu line

See_ Special Net EgUipment Costs

Edu Tech contractor toSpecialNet

47 TelecommunicatiOnsProject ADVOC-NET

Cost A=alyAisTable

Systat :CompanySameraallak122M2... T410Phono:i0.a-LJ-LLLJUUJ.. ContactPerson:.J=WILLL.612:elitmlLt......

_Cost Yes Time LengthSensitive No kmoorat of data

Command Sensitive 3 57.00/ r. $14.00/hour_tbusiness) ,Right) 4. Time of ditydiscount

3. Volume discount " $700/aonual: $520Educom MelOmP101241_ 6. Basic Charge minimum MonthlyOsage Charve" No Session 8. Minimum Time first 5 days $.007/day/1000-characters after Charge 9; Storage /filing ULLL=LLUL characrers/address- reiSeo) 10. Broadcast Delivery Charges, t40- 11. Special Function No_ argeuT4lessEdunet bills FUll DetailReport _Cp_tidital,-P-rich oh' 12.foryou at 5 /account /month: - Onsite See 3; Training Cnatles On line

Material'See

Coats None . Equipment

48 64 Telecousunications Project ADVOC-NET

Cost AnalysisTable E>4MT_OW=mdlotilinioo and work System (Cotipany Name): Telephone: GM)528 -5840 PerioniMen-vWair-te'riAnta nbilev; Contact -7317177ir (6141 891=64 66* Cost Criteria Yes 1. Time LengthSensitive Amount of data

3. Command SonsitiVe- $14.60 don=prime $20 75/hr; prim cum; OB. 3. Time of day discount No Volume uiscount et; Ilet rat "11a a. Basic Charge fltrs Usage Charge No i; minitUt Monthly No a. Minimum TimeSattion_ NO '3. Storage/?ding Charge

;0; BrOadcast Special FUndtionCharges Report Yes "`ptiOnal PrintedFull Detail No Training Charges -On sits Yet* On Yes* Materials

14; Equipment Costs ...m,

15. Comments _The Source *

49 6 5 TwIecomatticationsProject ADVOC,,NET

Cost AnalysisTable

, -Aire - Technology) System (Company Name): (New JerseyInstitute_ of 635=5_5_0_3_ uroff-1ais Graziano - cosr 1. ionsi uwase_p_IUS Yaml_Lakh-014rpf Cost) TimeLiialt-hSensitZ7r in vi ua meftbership) No 2; kowoat ofdata No 3. Command Sensitive hnUrs at vazying 19.50/hour priltetime: other _cot -atet 4.

valuate $200-imo_mth_2LpinizatianalAetbelLagasILindividual 6. Sasic Charge ChargeSa_Ol_titbrithiaccoaxi_t_(tIIesuoderatpays MinimumMonthly usage sa 3; MiniMum TimeSession -10400_characte Charge 5. Storage/Filing

10. EtroadcaatDelivery----Y4Au SpiCialFunctionCharges- Yes Printed FullDetail Report $25/hour site , TrainingCharges - On .10 chargefucceptIA:rtompt-et time On line-- User ManuelWithaccountchargei Materials Coststp- . Equipment

r- TeleCommunIcationSProject ADVOC-MET

Cost AnalysiSTable

System cConr; any MameOz Telephone :amcigazu Contact ;,erson:

CbAt criter_a_

1. Time LengthSensitive

1- kmoomt of data

3. Command Sensitive

3. Time of daydiscount,

1=1=10. Volume discoumt111.11.1111111W

8. Basic Charge Usage ChArge 7. MInsmum Monthly

8. Minimum TimeSession

Cherge.m.m..,m,, 41111111I 9. Storage/Filing

10. Broadcast Delivery Charges 11. Special Function Full DetailReport e. Optional Printed - Onsite 13. Training Charges On line,

MaterialS

;NiffiVkle4M, A....MIISZsak1r .1 14. Equipment COSts bolt (on-site)computer;

51 TeIecombuniCations Project ADVOC4.NET

Cost AnalysisTahie

SystoM (CompanyName):.JILLLWIami======Liti.....mm.m Contact 'e=son TelePhoneliJjaA4

Co _st Criteria NO 1. Time LengthSensitive 000 2; Aso.oftt of data

3. Command Sensitive, NO 1 4. Time of daydiscount

5. Volume discount one time- 6; SaSio Charge *- $1704 (1, monthtiniMdm)inciude_s2_ Minimum Monthlyt4ags Charge,

S. Minirtum Title Session: 4 WO storage /Filingcharle Yes 10. ardatdcast Delivery-- I None Charges ...,.. EpeciaI FUndtion Report Yes 1 __.. _ ZOtidnal PrintedFull Detail On site No 13. Training ChargeS - On line No No Materials Requires host aomputeravaIlable on-site mail system. :4. Equipment Costs ca prior to 1-83. * 50% reductionif membership approved

52 Project Telecommunications ADVOC-NET CostAnalyiii Table

System (Companymame):,.....LARINJIORWLEOwm.... ContactPersont...... 11MAInlaWIMILLIWIT41140hoftel---(614),V&MU

Sensitive 1. Time Lngth Will.aram.....+a 2; AM6Unt ofdata- Ammam.mmiallar-dmilma Sensitivow leeS 3. Command 110M9 TiMe of daydiStountsi a-rinrths; Pilot of S5-0300foir_Utilited_usagetfdtn Vol ume__ discountvo__uetunt Onrata rated. portpricing; or* Nome 6. Sasid Charge first 4 months S59O -C11111111KG Minimum Monthlyt1sag..-.., Charge NO 8. miaimum TimeSession-- CIErne---Atter_3diels-,02__per6iguulFters 9; Storage/Filing

Sti.-,adcaat 10. messave__;_

special Function,ChargesNo charge toreceive. _1: "Send-35C to eachmail lib*. Available at no cher______ge FUll DetailReport__ 13. ,Dptional Printed Inforgex-tilayat_eacl-n-ch site_oft Charges Oh site each month at nocnarge 1.3. ?raining first Imursoay at On1iae Tat5"-Atour"--- itatetiais TraLininitainUsasS-L-501-ea4i1

Costs None; 14. Equipment

53 69 TelecommunicatioalProject ADVOC-NET

Cost AnalySisTable

'WO System (COMpanyName):212122ajaga 42-5-5 ContactPerSOf1:.-ANUanlltilla...... TiliPhmle: 800 MCI = 2255

--AA-- 1, "::.sae LengthSens t.s.te Yea-7500-diaracter_ *2, Amount ofdata,-

3, Command Sensiti*d Na 4. Time of daydiscoun No volume dIscount 5; OveriAgh_t0;4-hour. Itazt_Letter,ns A100; 15-oci? o. Basic Charge 4IMMIMMI! Minimut MonthlyUSage Charge Mo 543Sion No 9. Mitimum Time "et Jd Charge 9. Storage/Filing tra 10. Broadcast Delivery signsl_ Yes, letter_head_tid Special FUrittionCharges Full DetailReport_ I:; optional Printed 4 On site No 13. Training Charges - On line Yes Materials22.....

Equipment Costs characters (3-5Pages). Each firs:, MCI "ounce"equal to 7500 *Prices based upCO_ deliver option, additional "oUnCe" -costs$1.00 regardless of

54 70 TelecommunicatiOns Project kOVOC-NET

Cost AnalySisTable

System (CoMpanyName):2=aa=p)__*_ Teleph Conti-etPersont-Wath-johnsmn

Cost-C-rtt_e_r_i_a Time Lengthsetaisitive

2. Asst of data. 1.11P

3. Commend Sensitive

AlliCAPV10 '",":-."74.4rxiordomm.temonionkimoc 4. Time of daydiscoun VOlume discount n* 6 . Charge ARPANET users$3;000 /year for_Pluiceszfet Sites. Peadiv tionth17 usage.Charge _Yes . for CSNET users; 8; Minimum Tsai.Set-Sion. lanamwair 9. storage /FilingCharge

10. S.roadcaStDelivery, Chazgr,s 11. Special Function Repoz't :ptionaI PrintedFull Detail - Onsite 13. Training Charges Cn line Materials

14. Egripment Costs Science Foundation. Research Networkof the National * Computer Scie,-te and development_and other CSNET dues to supportsoftware taintenance **_ Mkthership organizations may petitionfor lower fees; optations;Smaller scientific

55 71 TelecdiumunicCaionsP-oject ADVOC.,NET

Cott AnalysisTable

a Eh _ate. ar- aosaaa..:' System (Company Name) : Telephone:441422;-1242. Contact Person:,,,d1a44 /fromin Cost criteria Yes Time LengthSenSitive Yes 2. howest of data No ...... 3. Coamand Sensitive, ----- lime of day

No Nalsokank 5. Volumediscount $1513 kieberthip Fee 6. SasiC Charge, VIEVAINOVII MinimumMonthly UsageChargaligA.U.Aaraz No SiSSIOtt 9. Minimum Time No Charge 9. Storage/Filing No 10. BroadcastDelivery Charges No_ 11. Special FUAttion ao charge FUll Detail 12. Optional Printed expenses Charges - Onsite, S250/day plus 13; Training On line. Y-01A1-8-0-am-a-tMLAA274=6:-

MaterialsYe None 14; Equipment Cotts

56 TelecommnicationsProject ADVOC-NET

Cost AnalytilTable

System (Company NAAII): 'AM) 345--1-3-01___ ContactPerSon:-411,f1t..,,mm...... Toldphon:, Cost Criteria Yes 1. Time Lengthsensitive howleat of data

No IMMININNIfbow 3. Command Sensitive at 300 baud;$48 /hour at 1200bau 4; Time of daydiscount--DaYk$24/hour volume discount N° Charge No

$15/month 911111, Mini um MonthlyUsage Charge.MINEk Na a; Mitinum TimeSieSion._ SA 9. Storage/Piling Charge NA 10. SroadCaSt Delivery NA Special FunctionCharges_ NA ::ptional PrintedFull DetailReport, Oh site 13. Training Charges - On line NA NA Materials

Newsletterdissemination service W.MISMP Equiptiont Costs

57 -alecomsdniCationsPrrAect ADVOCNZT

Cott AnalysisTable

- -1011"DOWsv. ?s=ea !Company Name) - Network) ContactPerson: Tel4Phon4:;JASULLJUUWALL

0 -4-t Criteria

1. Tile LengthSensitiveOM!

2. kmapeet of data

3; Coe:Mind Sensitivemm

4. Time of daydiscOunt.,

41111WAw S. Volume discount 800. ---- 6; Basic Charge OBI= ; - MinimumMonthly Usage

3. Minimum TimeSession

9. Storage/FilingCharge

10. 9rdadcastDeli/jery.. Charges $70/3'ear_ 11. Special Function Report 1 Pritte&Full Detail 4. Optional Training Charges On site On line Materials

co3t3__*Tele-c-o-n-fe0 5' Nat 14. r TelecommunicationsProject kOVOC-NET

Cost AnalysisTabli

System (Company Name):azjj21,._*. Telephone.--AAA84_19-1756 ContactPersonwii_Ne11Y-

.1111 Y-41114$-1A-C1/11A4r 1. Time LengthSetlitive 1000--ch_ereatAre.4011512s...... ) kst t of data No 'NW 3; Conn/And Senaitive N° 4. Time of daydiscount., No 5. Volume diACOunt SlOn_annual_Tee 6; Nasic eh Minimum MonthlyZSageC3aarge;----M-0-4-11i00/mOlh41440 minute 8. Minimum TimeSession ----W11:40 9. Storage/FilingCharge "s 10. Sroadast Delivery None Special Fu=nctionCharges RepOrtre_s_ optional PrintedFull Detail Chargel - Onsite 13; TrAititsr '0 Lite,AMD44-0------1 freeSet-40_ClaZiant_Atittl-xS-1-0__ Matiriali, each additional

Equipment Costs 14; from Tymshare. is a proprietarySystem available 'Note: Oh Tlme 11

59 75 TelecommutidationsProject ADVOC=NET

Cost AnalysisTable

System (Company Mali) Telephone t7-091104217-7- Contact Person: (213) 820-4111

Cast C-rett.e_r_i_a_

1. Tinto, 4engthSnsitittlys,j

2. kilt4.4mt of data No 3. Command Sensitive Ye. 4. Time of daydiscoun

Titilume discount

$301 6. Basic Charge ,alrr 6300 USage Charge 1. MinittM Monthly Session.. 8; Minimum Time

9. Storage/FilingChargeND-- NA 10. BroadcAiltDelivery SpecialFunction Charges Printed FullDetailReport---Yes 12. 2ptional cue-tcm_ntan)'i Charges = Onsite,-4-4-0111P_LastreevelaxaLases :3. Training omline;800 -manes = Materials---14-0rktcoOk

Equipdett Costi 0=-Idor

60 76 Telecommunication*Project ADVOC-NET

Coat ALalysisTable Systems,__Inca Natant):____PAA2TC/PATEAParticip*Ition System s-ompany(r P. kLohlmamn_____ Telephone: j617) Can .actPerson. ---Nnld cr use PSI) Malcom throughTelenet or Tymnet; co-st_Cxxte (See the Source or vas SensitIve 1. Ti Ma Loncith

2. Amount Ofdata Sensitive 3. Command eVenintandweeknnd _approxiMati.$201boUr_aeseinthe 4; Time of daydiscoun Volume dittount

6. 3asic Charge Minimum MonthlyUsage Charge Minimum TimeSession-- Charge 9. Storage/Piling 13; 3roadcast Chaiklis--ticertse-Nett:Ork-Buildinvtvidlitae * SpecialPUndtion ($20000Approximat coat) FUll DetailRaport, I :*.otonal Printed - Cnsite If Training Charge* S3i000 On line

MateriaIS ($zia4o01_ Costs Hardware andsafeware_crailable the Educational-Institutions for *This inaddes502 diSOdUnt to network building maintenance ofSI.000/Otarteri. and ($10;000); software to S10.000, Of up to 4Stages costing up

** Evaluationof pilot $2.000, TelecommunicationsProject ADVOC-NET

Cost Analy* sTable Cor-o-ora_tion) System (CompanYName):m.,21L-Elus1112urce-T-e-14comnittinct TeloWAone:-A-9_0_0111_6=33W- ContactPersont--c-c-a-rdo_ i703) 734-7500

1. Time LengthSensitive

2. hememit of data CommandSeniibive 3. $25.75/hcu 300 baudat120,/1/11Puri 1200h47144a't 4. Time of de?liscoUt vening rates volume discomat IP

---11111- (onetime-ZIZILLIALLMULL.4.4...... mm=...m..m.... 8. 3aSit Charge S1--.4_1,10mmt_t_Maibte-man_ceiAl:-== Minimum MonthlyUsage Charge mini MiniUM .msSesSiOnalst_6..------f-e-e---tbali--1_ # for, Charge --=-SAOs re-- 9; S.orage/Filing Tev 10. BroadcastDelivery, Special FunctionCharges Detail 12. OptionalPrinted Full Charges - Ohsite 12. Training On Line Yes

Materials, NOrze Equipment Costs!NW .

E2 TelecommunidetionsPr6lect ADVOC--;NET

Colt AnalysisTable

System (ColpanyNamo)i-e-cleaNet(NatiouLLuwas41smilyement_i__._1nc.) Telephone: (2 -0 -2-) P22-7931_ .contact Cibbs Cost Criteria Yea I. Tied LengthSone/titre

2. Mispisat ofdatS7 N- 3. Command Senb iti e sinezi hours ($14/hour)Off=Pook ($7/hour) discount.wAu 4 Time of day Night hours(44/nOti Na (_x_v_maaila41forbusimelms_$10.000/month) . volume discount $200_antU411Y 6. Basic Charge Osage Charge !ten* 7. MirimuM Monthly

AMIMINNIY 8. Min:,=mu= TimeSession. _rharaaters storage/riling chiazgo s.005/da 11000 9. S.OS/addrasi 4...... amewassemmwmamorratiou.srm Broadcast Delivery

Charges None 41.1MPRIPIVIk__ 11. Special Function under-Plan II tional PrintedFull DetailRepart---A-vailah-le = Ot site 13; Training Charges On line (See belaw.)* Materials. sabe-zzajwidi Costs.Plan-M-Inalades 14. vquipment charges and portableterminal.

comments Special net beingdeveloped by BUilt in trainingprogram for 1; 1984. IBM. Available by January TY"iner Guide $200. *Materials - Orientation slidepreseAtation with Beginning slidepreentatidn with TrainerGuide $100. 63 -,,,q4-24. :710. BEST CO tiARABLE "© TeledOmmunicationtProject ADVOC-NET

Coct AnalytiSTable T System (Comptay Name): iTelephona:--(201)AM-2000 ContattPerSons--1."11-1414A14- cost CrTttrra

I. Time LengthSensitive Yas 2. Amount ofdata

3. Command Sensitive--

4. Time ot daydiscount Volute discount

6 Basic Charge Usage Charge 7. Minimum Monthly 3essi00- S. Minitut Time Charge 9. Storage-,'Filing BroadOAstDeliverY Charges 1I. Special Function Report :ptIOO41 PrintedFUll Detail Training Charges -On situ Oft line

Materials

13. EquipmentCosts software package anhost computers: 15. Pr Oprietary

64 Telecommunication* Project ADVOC-NET

Cost AnalysisTable

System (Company Name): Telephone 1341 Contact Person: Cost Criteria Ye 1. Time LengthSensitive Yeti 2. kmooeit of data -,-APID- No Command Sensitive 3. Business Hours (14.00/ht.) Off-=Peak (7.00/hr.) Night ,..(4.00/hr.) 4; Time 0:: daydiscoubt, (*see be 5. Volume discount $ 140/month/first threeMem th 6. BaSic Charge $500/account after threemonths Minimum Monthly OsageCharge Liss than one minute 8. Minimum TimeSession $-.007/101_0_charittersi-duiLiiaLlm.' 9. Storage/Piling Charge_ $.05/Address (first addreAseefree) 10; SrcadCast Delivery, None 11. Special FunctionCharges Full Detail Report SI007Month-Cava-i-lable_haxd_ copy 12. Optional Printed or magnetic tape) ___kdministratot-tr-aininz- no charge On site .3. Tr4ining Charges - connect charge Training-raidAe_at_moeii -r'fogone Materiel* Cat) No 14; Equipment Costs before discount of 5%. *a) resellersarrangement - $3000 in usage - up to20% fot 520,000 - commit toservice for i year

b) one year agreement=- commit to monthlylevel: $10,000/month to qualifyfor discount of 5% 65 price protectiongiv. - TelecommunicationsProject ADVOC-NET

Cost AnalysisTable

SysteM (Company Name): Telephone: C3-91-6-1 COntact Pertiatit

1. Time LengthSensitiveN-0- kmoieet of data,

3. CommandSEASitive

4. rime of daydiscountw.---No

licit :me discount t4i4LIMIIM1111 Servtce_Yea___ 6; oasic Charge---1-2= tenanc Osage Charge. $100-.- Minimum Monthly 51.0G/user mont e. MinimUt TineSessionNo Storage/FilingCharge Delivery---$-;-02-5/1ine * 13. Broadcast ;1g Special FunctionCharges 11-111-Ww-m.N., $ .025/1tni DetailasportY-esahle-e_t__S_11,50/titin-' :OtIona Printed Full Chdrges - OnSite __ 13. :aiming Yes On line,

Materials- MOM

14 Equipment Costs

*Lne u,up to 80tharacters.

6 $ Appendix C

Telecommunications Project Software Analysis Matrix (SAM) ADVCC-NET Software Analysis Matrix - SOftware.(Host) System System Dialcom:SoUrdei Other (Company Name) GTE Teletiail::::T utdmail ADP Autonet X *I Contact /A.. (Technet) 1=-1-84d* BestNet (AECT) Compuserv. Comet Computer Carp, of COMET America) All-In-1 OEL:maiI (Digital) (VAX)

DIAICOM (ITT) X EdLine (NSPRA) ccsp NAS3E X EduNet (Educom) X EdUteCh WIZ) EZES EIES (New Jersey Institute InfomaiL Infomail (stn) infooleir infplx (Compuserve) x Mailnet (EdUnet/Educom) MCI Mail MC: Mail BRS MSGS (BRS) Tvmsharc .'.'.:r1-Tymt, II (Tymshare) Cl4ss

PARTICIPATE (PSI) Special vet (NSMI) NATnSE System 85 System 8S (AT & T) X TdIamalt: (WrV

CourC4 (Source TelecompUtin etrporatioW

UnimaiI (viiitel StatesInfarA4- Unimail tion SrVide) 2/2P/E4 Append.:x D 70st site

Al'OC-NET

Test Site Roster

IMMURE ORGANIXION CONTA7 Pf RSOli(S )

(R11 359-3551 Cept; of Educatioc . PSI Box 171 John Edactfion Inforiation Cenfe iiCi01, MS 19205 Hyde Mateo) ti!ison person for Elwyn Wheat(SD)

(rJ1) 224-311 North Dakci-4 State Boardfor State Capitol ortitiardt, Larry YiJpervisar, Special Ilietds 8isomPTi-,RorthDikota5M5 1.ice Schulz) RtIJ Director for Carroil kiti6071 WitiOt

. . . Eirchinil (SD) P.O. Box114 (608) 266412Z Llinntswary, Lou State LiilSor Represent/five is,siiBOIrd_OrIntiopil; Technical, and A&it Education 2 She Ave., 7th Floor StR for R. Sorenson (SD) Raison, WI5170)

(202) 4313-550 ITT Ofiltoe 611tryliA A9 U. bloWeri Nriefing lithnital -- (JaCkie rarOtSCh) Represertative Washirlton, CC20024 (Sue Cournoyer)

24,817 BOB 13, Rolm 5018 P.DZ) toXI, Dr. Mary Education ikearch Spedalist kpirtmentOf EOuution

Office of Vocational andMull. 7th 1 0 Stlet, Hashington, DC 20202 Education

133 Erickson Hall (17) zi Assistant '.ourdinitor.enl Niefigan Vocational Edvcatinm Oesoure Center Picigan State UniwersitY (Timothy McLaughlin) liaison fcr :ory (itR) E, Lansing, 11 41024 (Ed tory, Chris Olson) Arnoll

Prinnle Partway $.E (50)!184113 K604, WaL State ti 'on 'lregon Oepartmt of Education 501tm, Ok 573)0 (Piã') Representative_for.mcnty ;D) 1614) ;;4-365 National Ceder for Research in 1960 Kenny Road OldSen, Carl. Specialls: (A) E4l4015 Columbus, Ohio CIO (rvonne Vocational Educatiom

N) 2t1.507i Alabou Stitt kpartmeit of State Office Building Patterson, Doug Research Creillhatirm WI; 116bi Nrectr forRotet Carte (9) VolitionEducation 1613d MOntqcotry,

*/) 820.1101 vernont (41rtrent of Elycition 120 Stitt Street Moire ilenian Research Coordluti6n Urif State Office Building .Direcrnr Mon**, VT 6602 tlalsr person for Arthur PICO 1S0) Si' 85 SD rate Dlre(fw. cgt(111S1 Ifry AfrOrtE0 TREPW

5160 C4114e eistrid9 (206) 8)8-3110 Viald ./rertor cf ttit, titrary Corwity Col le? Midway, liashingtoo er2 Nov Lmnstroo) (Bev Postelwaite)

:nt t); Eduration Bo (.4987 (40/) 4114805 Rudebuscr,, *de I 11:glotia; Nebraska pr ra uth 301 fentenoiliA11 South fa$09 5tk itfl 'Aril'',

(4OI) 2174k Irene olittnit:4 ;i3Iations lffiter RtiOtle 10:;16 Cept; of Ncatirin !I Rifts Street ProviOece, RiC2908 for Ff&,i1 !1,tiitoro (SD)

kedicky Depirmt of frbcation (41t31 Plea Tower (502) 564490 Stivers,MdC Coorliretela ht.Pratt15n) fr4okfort-, (Y01

203 tax Post line (111) 1?.1120 Struck, ;ark Execc,:.vf tlirixtor; I1ASOVf Nittonal Association of State 011-1 PA11011 Cioyce &Imes) Oirettors of Yocitforil Efication

200 Oid tiñ kid 1201) 1;0.1191 De!ty kine t.;rricurto D.ssemiritor Northeast Network for 08851 f.dordinlior for Nrthi COordinator 0 5 grit*, NJ Poc5i -Iirector 3tatt Education (916) 4150404 eri 0o, 4nii rons4,1t4nt, Yr.c!tioni! California (Opt, Gf IdgitiOn 121 CePftel (lisA Stie) COucktion for Itri (Stitt tirectcrj SitYirtin, c 14

(1)) V26111 moige of *Oa) Write Vocational Assoc 2020North 140: Street Virginia 22201 (tone ft;HIps) Pecatloi

87 Appendix E ADVOCNE -T Activity Packages The Ohio State Univerlity

1960 Kenny Road Cegurrnbus. Otuo 43710 Phoh4: 61853655 Cable: CTVOCEDOSU/Coluntlus; Ohio ADVOC-NET PROJECT -Pilot Test Activity 41 - Signing ON and OFF Dialcom

INSTRUCTIONS: This ADVOC=NET activity package is prepared for use in conjunction with the materials you receive from ITT DIALCOM. Please folio's the steps as outlined below. If you encounterany eiffiLulties, please do not hesitate to contact CarlOldsel or Yvonne Berglana at (800) S4& 4e15 for assistance.

IF TRODUCTIO4

As a seleCed test sic:: for ADVOC-NET, you are particlviting in a nation-wide fiele-test of electromic mail. At regular intervals, you w111 receive information and a set of instructional materials from the National Center for Research in Vocational Education (NCRVE). Each set represents an -,4portant step IN the use of the many features of electronic mail.-

As the testirl progresses, data will be collected on the :;se and opePation of ADVOC=NET. This information will constitute tna bAsis for design of a state- ol-the-art application of eiA-.tronic mail for vocat!onal and adult education personnel.

ACTIVITY #1

This first activity is designed to teach you how access the ITT DIALCOM system using your terminal.

I. Carefully read pages 1 to 13 in the Electroni-c _Mei User Guide for Beginners. Please pay particular atten.. on to the informatirn concerninv your equipment found zt the bottom of page 1.

2. Carefully study page 7. Select the access mode that applies to yaw situation, Fill in the urt ary iniorivti;.Dn, the appropriate lelephnne number, your use- ID and rassvmrd, as provided hy NCRVE. 4; After yoNt have pleted step 3, sign ON to th4 computer. Resporp: t) the ".7,1 call'' message by typing in MAIL. This will .1:4er yno imUs 'he rail system. You w1:1 rogivr, the romp of "Send, Read, or Scan:"

4nswo'," n the word READ. Yo- k.11 he presented with a headt,- containing TO, FROM And 5TZLIJ, etc. Type the word MORE to -,ee the message from NCRVE, 7. After you hlve read the message, the prompt, "dispositian" will appear. Type 9ELETE.

8. Type "QUIT" to exit the Mail system.

9. Sign off the system by typ4mg OFF to log off the computer. Be sure to hang up the telephone to criplttely disconnect.

10. Procee t Activity #2 when received froL, ROWE. /jlh The Ohio State University TVE (Yen FOR Ifif$101it VOCATIONAL MOTOR

MO Kirin y Road Ccatarilkit, Ohio 4321E1 Phone: 614,486 36E5 Cable: CTVCCEEKISWOOkinkliiit Ohio

ADVOC=NET PROJECT - Pilot Test

Activity Display DIRECTORY and SENDING a Message

ItiSTRUCTICNS with This ADVOC-NET activity package isprepared for use in conjunction the Electronic Mail S stem =wiserGuide for Beginners receivedfrom_ITT MALCOM. Please follow the steps as outlinedbe ow to learn how to display the directory and send a message;

INTRODUCTIOt ADVOC-NET Pilot test Ino Master Mail Directoryit a litting_of_all the for communi_cationmongthis participants. This textfile has been established network of people. Use of this directory_permitt youto send messages to Eath line in the other participants WithOuthaving to memorize -IC numbers. information. directorf,,- contains the mama ID nUMbetfollowed by othe,0 pertinent

ACTIVT ADVOC-N7T This second activity is designed toteach you how to access tie directory and then send a messageusing your terminal.

1. Carefully read pages 14-18 in theEletilic Mail = User Guidefor_Beginners.

Sign ON to tht system following thesteps as previuusy described in ktiVtt:i 11.

by typing in MAIL; 3. Respond to the "mail call" message This willtiter you into the mail system.

TliaJi or )fan:" 4 You *011 prompt of

-6114. Locate the s Answer by typin in the words DISPLAY mailbox n-riber (7D number) fbi. Olden and enter it here:

'Send, Poodi or Scan:" 6 You will cumin receive the )rompt of

Answ,r by typing in rtht Tt r.'ond J oessa.ct, the Nail System will present se)1 polipt!t.h?t, will e. able ycti to 'mail" the messay..

74 in C. Oldsen's 8. Respond the prompt "TO:" by entering mail box number.

Respond to the prompt "SUBJECT:" bytying in "ADVOC=NET Pilot Tett, Activity #2".

typing in the following 10. Respond to the prompt "TEXT:" by message:

Upon receipt of this message, you will kno.4 that (insert your name and state here)has completed Activity #2 of the ADVOC-NET project. ITT Dialcom is electronic Mail provides communication canabilitiesranging from keyboard conversation, to sending,receiving and filing electroni . messagesto postings on an electronit buretin board. The speed of electronic mai? results it dramatic increases in productiv'ty of the user. Features include date ac' ;vatipn; message forwarding, electronicfiling and express priority ind confidentiality;

Text, yo,, must type ".SENO" 11. After ),ou have finished typing the on e line by itself.

C. OlJsen Sent. 12. Yo0 Will receive verificationof:

13. This ends a simp.,e send transaction.

14. Type "QUIT" to exit the mail system. log off the ccmputr. 15. Sign off the system by typing OFF to Be sure to hang up the telepone tocompletely disconnect

IL. Proceed to Activity #3 when receivedfrom NCRVE.

91 The Ohio State Unlviirsity TAMMULCUM FOE MUM M VOCA11101U1 MUM*

1 Kenny Road Coi..-nbus. Ohio 432) 0 Phone: 614 ..kgrr3= CTVCCEDOSU/Colightka, Oho

0'0477PrJECT4 = Pilot Test

Pr:i Changing Your Passwerd

is prepared for use in INSTRUMONS: This ADVOC-NET activity package conjurion with the materials youhave received from ITT +MALCOM. Please follow the steps as outlined below. If you encoumter any difficulties. please contact CarlOldsen or Yvonne Berglnd at (SOO) 848-4815 for by typing in on yitur terminal. assistance. You can also obtain assistance The system v$ programmed with atutorial nessage to aid yuu.

INTRODOCTION

The password is an impertan security element b.2ilt irto_Dialcom's :o it must be treated elearnniC mail system; Itis the key to your account yi u must enter your userID and seriUUtly Elen're you car begfin a session; assigned passwdd._ TO aff4rd yourgreatfir' protectiOnagainit_unauthorized cal change their access Lo recommerds tlat users period IC passwords.

ACTINITY_03 change your patsrd to ensure Thisactivity iSdesigned to teach you how to security any confidentiplity. previously described inActivity #1. I. Sio on to the sysLem as

PASSIC4. 2; At the protipt tJoe in the command _7 nassword J. T:tt system will respond with"Old password:" Enter the ya,u were assionel,CAT.

4. You Will then receive the prompt"Enter ew password:"

be rrmsidered whenchoos:ng S. The following restrictions should anew pasbwutd.

I ChAracters. fl The pa ;sword should not exce0 b) A nun-printing passwordhold down CM key) should 401* contain digit or non-alphabetic charactersi passwords be_wh011y or fn c) It is recommended that cart non-printing(requiring the CTRL key) and be at least 3 cnaractes. 92 76 The followicg characters cannot be used when CTRL is used: SHLOMPO

6. Decide upon your n(.4 password and type it after the prompt, 'Enter new password:"

7. The system will respond "Enter it again:"Use the CTRL key again if you chose a non=printing password.

8. You will then receive the prompt, "DONE". This signifies that your password has been changed.

9. Review the enclosed xercxed copy of page 146 from DIALCOMfor further information.

In Inter thip mail system following the procedure outlined in Activity #2.

11. Please send the foll,wing message to C. Cldsen and Y.Bergland ustig their proper rie:*s as thty appearin the AVOC-NET directory, not their mail box numbers.

A We has been created which allows you to type ALLAVOat the "TO" prompt and transmit one message to All 1;;;4i-onal Education. If yoo want to see this list, type the followihg: MAIL DIS REF (return`

If you want tc see the entire Mast,- ;,rect4ry 1-rVocational Education, please type the fc1;owing:

) MAIL DIS OIR (return)

Let us know :f you have any quest' 4. HaVe great day!! (Type in your nami) ;

12. SEND the message

13. You will receive vercation of:

c;. Oldsen--.S,mt Y. EQrgland--Stot

14. Exit th...; mail system end lign otf the computer.

15. PtUCttJ !6 Activity 14 when reed:1:d fr ^^MCRVE. Thank you

93 rrr Danko c,1=-.; (AUG--;83) APPENDICES

Protecting your User rp -he >PASSWD co and aimmtaistaaSusabwormassamoasso The- >PASTWD cOmdand to ensure Users should periodicallychamge their ID passwords This is done by the security and confidentialityof their UserIDe. apply to passwords: >pASSWD command. The following restrictions characters. 1) The pas:sword not exceed t6 DUITS or AiN1- 2) A_ton-printing passwordshould not contain alphabetic characters. non- It is recommended thatpasswords be ucholly or in pert 3) least 3 characters. Oritting (requiringthe CTRL key) and be at

The following CTR.4. characters CARROTbe used: SHL3MPQ letters Certain terminals may restrictthe usage of additional NOM Manual for information. in the passwotdi. See your operating

, M1300.100=2=1 Example - Changingthe !?::ssword of aDior ID I 1*XX:bat:X. >PAS= *on-printing Enter mew password: =AY <-----Use CTRL key tf again if non printing Enter it again: DWf <-----Use CTRL kty

7one.

0,1-*4Wfw-- . 00000 wio xxxxxxx7cz.-~comcc7xxxI x,rxixxxx:oconc=xxx w the s=one tint has rot :f the password is..r.i:ered incorrectl,_ been changed and theoriginal password remains. what the mew At0;mesi a usar maycharge his pails And forget rheSystem Manager mustinwokaUli piac,Jord LT. It situations like this password. It is not possible to >PASSWD re -issue the iig*r_ti ascertain eicitting passworlsof User IDS. OWNER command nay be used toCrests _NON -OWNER or The >PASSWD -LONG Manager for details;should right* ti; ;our UserID Contact yowr System other users to accesscertain you wish to usethis fiature to permit files on your ID ss anowner ornonr-owner.

78 f:1,1 Page I4 CHARGING YOUR ID PASSWORD 3PA;5$14D The Ohio State University 11121M_CEIna 1111113EMO1 VOCilaitt EWA=

1960 Kenny Road Coturnbuk Ohio 43210 Pliat:11,14-4*SaSSS CTVOCEDOSWColurnbus; Ohio

ADVOC-NET PROJECT - Pilot Test

Activity *4 Scanning Mail

package is prepared for INSTRUCTIONS: This ADVOC-NET activity received _from ITT use in cOnjUnCti-cawith materials previedtly DIALCOM and the ItionalCenter for Research itVodational EdUcation; please follow the_Steps outlinedbelow to bedtime _ _ fa.;iliat with the SCAN command. If ytit encounter_anydifficulties please cOntdt Carl Olds,,In orYvonne Bergland at (800)8118=4815 or Jackie Karotschi tialOOAMarketing Support Representativeat give you assi4tAnde i2O2) 488-0'450; The cc and W71.13 will also in the for of . tutorial message.

INTRODUCTION Using the SCAN command alltwsyou to review themail currently the sub)ect and sender. ih your mailbox. Two header Linea displa?, The command QSCANdisplays a condensed oneline item. Several other options existfor _he SCAN c,:rnandwhich pei7'iitt perusal cf various typesof mail:

1. SCAN UNREiX- currentmaili only unread items

2. SCAN READ = current mailonly previously read items' all items in the 3 SCAN FILE = filec mail file you crested

ACTIVITY *4 activity is d66i4hed toiiiustrAt.o the use of the SCAN command Of the mail sysieth; previously described in I. Sign on_vo the system as Activity #1.

2; Carefully read pages 23-25 ofthe Wadi"wide.

3. At the prompt>i type the dOmmalhd MAIL. Scan:" 4; 'The system will respotidwith "Sandi Road; or Enter Scan. 79 95

the prompt "Read or 5. After reviewing your mail, answer Scan:" by typing in QSCAN tosee_how the system displays the condensed version of yourmail with "Read or Sean: "; 6. The system will again prompt you respond with _READ ALL. ThiS Command will enable_you to read all scanneditems without any further pro opts;

7. At the prompt "Read or Scan:"; typeQUIT.

8. The system will respondwith> . Type OFF.

9. Proceed to Activity #5 whenreceived from NCRVE. Thank you.

80 The Ohio State Untri*ttly,

ratvlktinny WNW ,t1;0447/4b4.11-, Ohio 43210 114-486-XS5 CTVOCEDOSU/Coluntbw,.c.)hio

ADVOC=NET Project - Pilot Test

Activity #5 Send Options

INSTRUCTIONS: This fifth ADVOC=NET activity oackage24prepared for use in conjunction with theDialcom matet44;at receilMd at the beginning of the pilot test. Please fol1019-the stepA as outlined below. If you encounter any difficutitiesplease gio not hesitate to contact Carl Oldsen or YvonneBergiamd at (OM/348-4815 or assistance. INTRODUCTION Activity #2 was desighed to teach youhow to4CtftZS4hft ADVOC=NET directory and then send a messageusing your terminal. Dialcom's Mail System has many optionsavailable .t. it saran entampe your sendingcapabilities.

ACTIVITY #5 This activity is designed togive you practice using some ofthe speCial_options when sending messages. These options are available at "TO:" and at "TEXT" modes; Electronic- Mx' 1. Carefully read pages 14-T-18 in the System -_UserAluide_fca!_Be inners.

2. Sign ON to the system followingthe steps described in Activity #1.

3. Enter the MAIL SYSTEM by typingMAIL after the prompt);

4; At the prompt "Sent% ReacL orScan:"i type "Send".

5. The first options are used followingthe_prompt "TO:" and BEFORE the name(s) to Which theyapply.

6; Please send the following messageTO C; Oldsen CC Y; Bergland. Type "Courtesy Copy" when prompted "SUBJECT:"; 97

81 "TEXT:", type the following message: 7. At the next prompt, Upon receipt ofthis message, you willknow that (insert your name and statehere) has recelved Activity$5 of the ADVOC-NET project. 1 have completed the *courtesy copy" option.

You V:21- , 8. Type .SEND on a lineby itself. verification of the transaction. *Send". 9. At the prompt "Send,Read, or Scan: "; type Please send the following messageTO: ARC. Oldsen, 10. Requested" at CC Y. Bergland. Type "Acknowledgement the "SUBJECT" prompt.

11. At the "text" prompt,type the following message: (insert your name and_state)hascompleted the "acknowledgement requested" option. You will receive 12. Type_.SEND on a line byitself. verification of the transactionas described onpage 16 under the option AR. Scan:" type "Send:". 13. At the prompt"Send, Read, message TO: EXC. Oldsen, 14. Please send thefollowing Y. Bergland andyetittelf. Type the word"EXPRESS" at the "SUBJECT"proMpt. the following message: 1 At the "text" prompt, type This message was sentvia -the Express mode. The mail call messagewill specify that Epress items arewaiting to be read. (insert your name)

You will receive 16. Type_,SEND on a line byitself. verifiCatiOn of thetransaction. above can also be usedin the_ 17. The options described However, the commands mustbe preceded by "tekt*_mode. line. a DOT (.) andbe the onlyinformation typed on the practice sending 18. Study the inforMation onpages 16-18 and the following messages:

82 a) TO: C. Oldsen SUBJECT: ADVOC-NET #1 TEXT: This message is sent to illustrate the use of the special option "CC" within the text mode. (insert your name). .CC Y. Bergland .SEND

b) TO: C. OldsenY. Bergland SUBJECT: ADVOCNET #2 TEXT: This message is sent to illustrate the use of the special options "EX" and /AR" within the text mode. (insert your name).

.AR C. Oldsen .EX Y. Bergland .SEND

TO: C. Oldsen SUBJECT: use of Display and Spell Features TEXT: This mesage is designed with some spelling errors so you can see how the system operates in the dictionary mode. The display option will show you the corrected text after corrections are executed. Page 18 of the User Guide ilustrates the use of theseoptions;

CC Y. Bergland .AR C. Oldsen .SP (do corrections as indicated) ;DISPLAY .SEND 19. Type "QUIT* to exit the mail system.

20. Sigfl off the system by typing "OFF".

2l. Proceed to Activity #6 when received fromNCRVE.

22. The next time you sign on the system youwill see that there is an Express (as per #14) itemwaiting to be read. Use the command MAIL READ EXPRESS to targetthis specific item. jd

lot,

84 Th4 OW Slate Ws/varsity INtaskDITER F MUCH II MUM EDLOTtelli

1W0 y Road Caitiff;.us, Ohio 43210 Phalli:: 614-486-3655 Cable: CTVOCEBOSUIColumbus, Ohio

ADVOC=NHT PrOject - Pilot Test

Activity # Disposition of Mail

is prepared for INSTRUCTIONS: This ADVOC-NET activity package conjunction with the FleotronicMail System,User_Guide use in Please folibw the steps for_Se -inners receivedfrom ITT Dialcom. as out ined bele*. If you encounter anydifficultieS, please contact Carl Oldsen orYvonne Bergland at(300) 848=4815 for You can also obtainassistance by typing inHELP assistance. with a tutorial on your terminal. 'The 'system is programmed message to aid y

Tf!TRODUCTION Dialcom has provided anumber of Upon receipt of a massage, These options to further process ordispose of the communication. include: REPLY to the sender * FORWARD the message FILE the message Leave the message in yourmailbox DELETE the message

ACTIVITY t6 activity is designed _toillustratethe use This sixth ADVOC,,NET of messages you of several methods tofurther process or dispose receive in your mitilbOX. in the I. AA a review, pleaseread the following pages User Guide: tO page 17; information on .FILE b) _page 20-22: options at "=- more - -" and "disposition* previously 2. Sign ON to the systemfolloWing the stern as described in Activity#1. the prompt). 3. Enter themail system by typing in MAIL at is101 system, ask to READ yourmail. we 4. When prompted by the have sent you severalmessages to workwith during this "Activity $6, Message 1 activity. These are labelled to 4." "--more--", read the first messageby 5. At the prompt hitting the return ortyping in YES. the prompt "disposition" 6. After reading the message, will appear. Type the_word DELETE orD to remove the message from yourmailbox. Respond by 7. Again, the prompt "--more--"will appear. typing YES. message, and receivedthe prompt 8. After you have read the "dispotition", type FILE.Thit command hasplaced the message in yourgenear(uncategorized) message file. "disposition", respond with"NEXT". 9. AfLer the prompt A header will appear. At "-=more==",type "YES". reply as indicated bytyping 10. After readihg the message, prompted_with "disposition". You the word REPLY when and will recei7W7Ehe prompt"TEXT". Type your message when done, type .SEND on aline by itself. At the 11. Andwer "NEXT" to the prompt"disposition". prompt ""more--",type "YES". uqe theFORWARD option to 12. After reading the message, the prompt, send the followingmessageto C, Oldsen;_At "disposition'", type FORWARDC. Oldten. After receiving the prompt "comments:" type: This message wasreCeivedby (insert your name) and isbeingforwain3-717776Tadsted. SEND QUIT to exit the 13. At the next'disposition" prompti type Mail system. system you May wantto retrieve 14. Prior to signing off the the_item_filed during thisaetivity_by_re-entering_the Mail system and return theprompt "SendiReadi or Scan" with READ FILE. you forparticipation_ih 15. Sign off the system....Thank contacting you the ADVOC7NET_fieldtest. We will be thOttly with an evaluation.

/jd 102 is6 Appendix F ADVOCNET Conference Calls

ADVOC=NET Teleconference, 2-8-84

On February 8, 1984, the ADVOC-NET project had itsfirst teleconference call to acquaint the test site participants with the schedule of eventsplanned for the field test phase. Of the twelve organizations selected for the pilot, all participated in tne conference call with the exceptionof the Nebraska and Rhose Island Departments of Educatioe.

Carl OIdseniResearch Specialist and ADVOC7NET_prolectdirector moderated the thirty minute conference call coordinated by CONNEX International; After a review of the project background and timelines, a Dialcombriefing_and future schedule of events, the conference was opened to the participantsfor a question and answer period.

John McKenzie, Assistant Coordinator of the Michigan Vocational Education Resource Center requested further information concerning the basicservices- offered by Dialcom. Mr. Oldsen outlined the bulletin board, electronic mail, and information transfer features;

Nona Verloo, Vocational Education Consultant of theCalifornia Department of Education inquired into the message storage function and also askedabOUt_the pilot test procedures. Mr. Oldsenresponded that Dialcom has a varietyof message retention Options_ranging_from storage to the ability toprint it. He briefly described the framework of the pilot- testingwhich will include structured electronic mail functions to be carried out byeach participant;

Jack Struck, Executive Piector of the National Associationof State Directors of Vocational Education requested information concerning thedisposition of test results. Mr. Oldsen answered that the data will be used toidentify comnunication neees and eventually implement procedures -tobring these features into a network for use by federal, state, and localVocational and adult education personnel;

Dr. MaryLovell,EdUcatiOn ReSearch Specialist with the U.S.DepartMent of Education asked about access to datanase which is available throughDialcom's "Gateway to databases."

Larry Barnhardt, Supervisor; Special Needs, North DakotaState Board for Vocational EdUCAtiOn questioned the affect of using Dialcom onRIVE, VECM, and other databases, He Was assured that access -could be gained through Malcom; Mt; Barnhardt also inquired about the fee structure usedb: Dialcom. Mr. Oldsen explained that no monthly minimum is charged byDialcom. For the pilot_ te,:ting_participants will not be charged for use ofDIALCOM. Procedures haVe been developed so that these costs will be billed to theADVOC-NET project.

103 Both Nona_VerIoo and John McKenzie voiced appreciation to the Office of Vozation-al and Adult Education (OVAE) for supporting the ADVOC-NTT project.

Several of uhe participants_ added contact persons to the test_Siteroster. Mr. Oldsen announced that the next teleconference is scheduled in 2 to 3 weeks time. Representatives from Dialcom will participate to answer technical questions. Test sites will receive instructional materials; a directory of users, mail box nuMber, user ID within the next ten days; The revised test site roster will be included.

Me; Oldsen thanked the test site participants for their input, and if any further information about the electronic telecommunications system is reeled, the test sites were encouraged to contact himi

104

89 ADVOC41ET Teleconference,2-29-84 February 29, 1984, theADVOC-NET project held its second teleconference for the fourteensites involved in thepilot test.

Rhode Island and AVA wereunable to participate;

Carl Oldsen again moderatedthe thirty minuteconferente Call coordinated by CONNEX. Mr. Oldsen introduced thefour new test Lou sites; John Barlow; MississippiDepartment of Education; Chinnaswamy; Wisconsin Board ofVocational, Technical; andAdult

Education; Doug Patterson; AlabamaState Department ofVocational Education; and, Mary Perry, VermontDepartment of Education. Also Marketing joining the teleconference wasJackie Karotsch; Dialtom materials sent to the Support Representative; She enumerated the Electronic Mail User GUide test sites for usedurtig the pilot:

for Beginners; Referencecards A & B, Directoryof ADVOC -NET users;

and -copies of systemlevel commands and equipmentparameters.

Several sites stated thatthey had not yet rMteiVedtheir materials. instructed to If they have not receivedthem by Friday, they were

contact Jackie. the Mr. Oldsen reiAeWed projectACtiwity no; one; stressing He diretted the iNiportance of reading thedotOMentation carefuIly; participants attention todirectory so theycould obtain their user fOUr unique nymbers. ID which consists of theietters AVO followed by

He ek03;:ined that everyone'spassword is CAT. Sites will be

),nstructed on how to changethis later for higherlevel security.

Jackie gave the participantsthe addresses needed toaccess

OIALCOM through: (1) Telenet; C 301 363; (2)Tymnet, Dialteni; 63 and, (3) Uninet; carriage return,063; carriag' return. Jackie

answered several equipmentquestions and gave hertelephone number

90 103 (202) 488-0550 to call if the sites encountered anydifficultiet.

She also explained that the systemwill transmit tutorial message with the prompt HELP. The system has also been programmed to respond to JACK' by sending her a message fromthe user who is encountering difficulties by typing out theproblem and at the end of the text use the command .SEND. She urged sites to check their mailboxes two to three times per week and practicewith beginners' mail as often as possible. Yvonne Bergland reviewed activity no. two;explaining that this lesson wi'.1 be forwarded to each siteshortly. The second activity is detigned to teach the sites how to accessthe dieettory; and then send a message; Mr. Oldsen thanked the sites for theirparticipation at the conclusion of the teleconferenCe.

Yvonne Bergland Pecorder

106

91 ADVOC-NET Teleconference, 3--:-14-84

March 14, 1984 The ADVOC-NET projectheld a teleconference on in the pilot test. Mittissippi, North Dakota, for the participants_ the roll call. Vermont, Rhode Islandand AVA did not answer weld-cited the test sitesto the third_ Carl Oldsen, moderator Dialcom Matketing :.'onference call and_introduceiSharon Appleton, the The conference wasopened to a question Support representative. expressed concern over notbeing able period. Several of the sites system._ Ms. Appletonexplained that Dialcom is to sign onto the requ iring that currently changing -partoof the access software be a minimum of four(4) C.!:taracters. all users' passwords -must problem new piiswordt and She assigned thotesites experiencing a clAhge it using the commandPASSWD. She urged then explained how to possible -for security the sites to changetheir pattwords_as soon as that the systems manager,Mt. Oldsen,_ sake. It was also explained should anyone forget has the ability toassign a temporary password their current one. the use of the ALLAVOcommand to send a Mr. Oldsen explained file created message to all test siteparticipants through this new by DiaIcom. packages prepared Yvonne Bergland reported onthe three activity (1) signing on and offthe_System;(2) displaY= and sent_to the sites: (3) changing the ing the ditectory andsending a mess..ige; and instructional activities arepresently password. Three additional the subjects ofscanning mail, being designed and will -cover that detpotition of mail, andsehd_options. Ms. Bergland explained the test sites these remai.4ng materialswill be transmitted to mail system and_urged theparticipants to watch usina the electronic the end of March. their mailboxes foractivity number feUt by announced that Mr. Oldsen thanked thesites for their input_atid April 4, 1984. Using the the next conferenceis scheduled for project has proved teledehfeterice as an adjunctto the electtonic_maiI interest and enthusiamfor to be a positiveexperience in prOtOtihg Test_titescontinue to expresstheir affirmative ADVOt-NET. to OVAE endorsement of the_Dialcom systemand thiS being conveyed through their participation.

10 "e4

92 ADVOC-NET Teleconfereacei 4-11=84

teleconference for On April 11, 1984, theADVOC-NET project held ire fourth the participants in the pilot test; North Dakota, Wieconsin, Oregon, Nebraska, and AVA were unable toparticipate. thanked them for Carl Oldsen, the moderator,welcomed the test sites and their participation in the projectto date. He reviewed the agenda and then described a recent trip to Dialcom headquartersin Washingtcn, D.C. where he received intensive trainingof the electronic mail system.

Mr; Oldsen updated the DialCOMfield test. He commented on the number activities four of sites involved and reported onthe acknowledgement of threUgh six; activities 4, Yvonne Bergland responded toseveral questions concerning password, use of AVO numbers 5, and 6. These included queries about the rather than names and theacknowledgement function; They were The test-sites requested anexercise on the edit function. described encouraged to practice sending messagesusing the various commands in the six activities. following the Mr. Oldsen briefly outlindd aproposed schedule of events it is hoped that conclusion of the field test. After a briefing with OVAE, network would be expanded toinclude the remaining the ADVOC=NET communication Coordinating Units, and State Departmentt ofVocational Education, Research and other vocationaleducation agencies OMDICCS State Liaison Representatives, As The currently used CBMSwill eventually be phased out. and SOICCS). their names will be added to new participants areintroduced to the system, them. the directory and theADVOC-NET activities forwarded to be stored on -line It was recommended by DonRiedka that the six activities for use by present and futurepartidipants.

price structure used byDialcom and explained the Mr. Oldsen clarified the materials are registration/fee negotiatione. He stated that promotional the middle of May. presently being prepared andwill be disseminated by Dialcom into Jackie Karotsch urged thetest-sites to begin incorporating She outlined several of thebenefits offered by the their daily work routine. sites that Further expanded documentationwill be forwarded to all system. functions. will enable them to perform moresophisticated electronic mail the non-receipt of messages Jackie answered a fewtechnical questions concerning and the use of express andacknowledgement requested commands. and ended the telecon- Mr. Oldsen thanked thesites for their participation ference at 2:30 p.m.

108

93 ADVOCNET Teleconference 5/16/84

On May 16, 1984, theADVOCNET_project_hadits final teleconference forthe_ participants in the pilot test. J. Barlow, D. Riecks,_ M. Rudebusch, M. Stivers,J. StUirch (Joyce Barnes), and B.Sullivan answered the CONNEX rollcall.

Carl Oldsen, ADVOCNET projectdirector, moderated the twentyminute conference call. After Weld-obi:1g the participants, Mr.Oldsen presented some preliminaryusagedata for the month of March,1984.

Yvonne Bergland th-v reported that two advancedactivity packages were currently bei prepared and would be transmittedto the sites One next week. The packages feature the texteditor function. deals with the editing_modeaccessed through_the mail systemand the other approaches it fromthe system level command of

Mr. Oldsen then- reviewed -the costof the system explaining the special rate offered ADVOCNET usersbecause of the federal government connection. The conference was opened to aquestion period where thefollowing :,items were clarified: A dopy Of Dr. Worthington'sletter will be forwarded to each of the test sites. the system until the . Test sites can continue using end of May, 1984. Sign-up of new members will commenseJune 1, 1984.

. A newdirectory will be created for ADVOCNETand maintained by NCRVE.

. There is nomonthly minimum fee for governmentaccounts. Each state will be evaluated on anindividual batiS as to eligibility. and BRS can . Dialcom posses a "gateway" to databases be accessed. 1O 94 ADVOCNETTeleconference May 16, 1984 PAGE TWO mt. Oldsen thanked the sites for their inputand assistance during the pilot test. He stated that OVAE's_endorsement of the system was duei in parti to the positiveinput and participation by the sites. There being no further business, the conference was concluded at 2:20 EDT.

Yvonne Bergland

110

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