IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use: Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

© 2010 Chevrolet Motor Division, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC.

Part No. 25788080 C Third Printing 2010 Chevrolet Limited Warranty and Owner Assistance Information

Important Message to Malibu Hybrid Coverage . . . . . 11 Vehicle Operation Owners...... 1 and Silverado and Care ...... 15 GM's Commitment ...... 1 Two‐mode Hybrid Maintenance and Warranty Owner Assistance ...... 1 Coverage ...... 12 Service Records ...... 15 GM Participation in an What is Not Covered ...... 12 Chemical Paint Spotting . . . . . 15 Alternative Dispute Things to Know About Warranty Resolution Program ...... 1 the New Vehicle Coverage – Extensions . . . . 16 Warranty Service – United Limited Warranty ...... 13 Touring Owner States and Canada ...... 1 Warranty Service – Foreign Warranty Coverage at a Repairs – Component Countries ...... 16 Glance ...... 2 Exchanges ...... 13 Warranty Service – Foreign New Vehicle Limited Warranty Repairs – Recycled Countries ...... 17 Warranty ...... 2 Materials ...... 13 Original Equipment Emission Control System Tire Service ...... 13 Alterations ...... 17 Warranty ...... 2 6.6L DURAMAX® Diesel Recreation Vehicle and Special Body or Equipment New Vehicle Limited Engine Components ...... 13 Aftermarket Engine Alterations ...... 17 Warranty ...... 4 Pre-Delivery Service ...... 18 What Is Covered ...... 4 Performance Enhancement Products and Production Changes ...... 18 What Is Not Covered ...... 7 Noise Emissions Warranty for Hybrid Specific Warranty . . . . . 10 Modifications ...... 14 After-Manufacture Light Duty Trucks Over What is Covered ...... 11 10,000 Lbs Gross Towing ...... 11 “Rustproofing” ...... 14 Paint, Trim, and Appearance Vehicle Weight Items ...... 15 Rating (GVWR) Only ...... 18 2010 Chevrolet Limited Warranty and Owner Assistance Information

Emission Control Systems Warranty Information for Warranty ...... 19 California Only ...... 33 What Is Covered ...... 19 Special Coverage Adjustment How to Determine the Programs Beyond the Applicable Emissions Warranty Period ...... 34 Control System Warranty ...... 19 Customer Assistance Federal Emission Control Offices ...... 35 System Warranty ...... 19 Customer Assistance for Text California Emission Control Telephone (TTY) Users ...... 36 System Warranty ...... 21 Online Owner Center ...... 37 Emission Warranty My GM Canada Parts List ...... 24 (Canada) — www.gm.ca . . . 37 Replacement Parts ...... 28 Roadside Assistance Maintenance and Repairs . . . 28 Program ...... 38 Claims Procedure ...... 29 Courtesy Transportation Customer Satisfaction Program ...... 39 Procedure ...... 30 State Warranty Enforcement Laws ...... 32 Important Message to Owners... 1

GM's Commitment expired when the problem results Warranty Service – United from a defect in material or GM is committed to assuring States and Canada workmanship. These instances will satisfaction with your new vehicle. be reviewed on a case-by-case The selling dealer has invested Your dealer also wants you to be basis. If the issue has not been in the proper tools, training and completely satisfied and invites you resolved to your satisfaction, parts inventory to ensure that any to return for all your service needs, follow the Customer Satisfaction necessary warranty repairs can both during and after the warranty Procedure on page 30. be made to your GM vehicle. period. GM requests that the vehicle be We thank you for choosing GM. returned to the selling dealer for all Owner Assistance GM Participation in an warranty repairs. If a situation or The dealer is best equipped to event occurs where you are Alternative Dispute Resolution significantly inconvenienced, an provide all your vehicle's service Program needs. Should you ever encounter authorized GM dealer can make the a problem that is not resolved See Customer Satisfaction warranty repairs. However, in the during or after the limited warranty Procedure on page 30 for event the dealer is not able to period, talk to a member of dealer information on the voluntary, perform the repair due to the special management. Under certain non-binding Alternative Dispute tool and training requirements, circumstances, GM and/or GM Resolution Program in which GM contact the Customer Assistance dealers may provide assistance participates. Offices on page 35. If you are after the limited warranty period has unable to return to the selling dealer, contact a GM dealer in the United States or Canada for warranty service. 2 Warranty Coverage at a Glance

The warranty coverages are Emission Control System covered under the New summarized below. Warranty Vehicle Limited Warranty Bumper-to-Bumper coverage New Vehicle Limited Warranty For light duty trucks, see How to explained previously. Specified Determine the Applicable Emissions major components are Bumper-to-Bumper Control Systems Warranty under (Includes Tires) covered for the first 8 years Emission Control Systems Warranty or 80,000 miles, whichever . Coverage is for the first 3 years on page 19 for more information. comes first. or 36,000 miles, whichever Federal comes first. ‐ Defects and performance for . Gasoline Engines heavy duty truck emission Powertrain control systems are covered Defects and performance . ‐ for the first 5 years or Coverage is for the first 5 years for cars and light duty truck or 100,000 miles, whichever 50,000 miles, whichever emission control systems are comes first. comes first. covered for the first 2 years ® Sheet Metal or 24,000 miles, whichever . 6.6L DURAMAX Diesel comes first. From the first Engines are covered for the . Corrosion coverage is for the 2 years or 24,000 miles to first 5 years or 50,000 miles, first 3 years or 36,000 miles, 3 years or 36,000 miles whichever comes first. whichever comes first. defects in material or . Rust-through coverage is for the workmanship continue to be first 6 years or 100,000 miles, whichever comes first. Warranty Coverage at a Glance 3

® California . 6.6L DURAMAX Diesel Noise Emissions Engines . Gasoline Engines . Coverage is for applicable ‐ Defects and performance for vehicles weighing over ‐ Defects and performance for the emission control systems 10,000 lbs based on the Gross cars and trucks with light duty are covered for the first or medium duty emission Vehicle Weight Rating (GVWR) 5 years or 50,000 miles, only, for the entire life of the control systems are covered whichever comes first. for the first 3 years or vehicle. 50,000 miles, whichever ‐ Specified components for the comes first. emission control system are covered for the first 7 years or ‐ Specified components for cars 70,000 miles, whichever or light duty trucks equipped comes first. with light duty or medium duty truck emission control Important: Some California systems are covered for the emission vehicles may have special first 7 years or 70,000 miles, coverages longer than those listed whichever comes first. here. See “California Emission Control System Warranty” under Emission Control Systems Warranty on page 19. 4 New Vehicle Limited Warranty

GM will provide for repairs to the Obtaining Repairs Powertrain Component Warranty vehicle during the warranty period in To obtain warranty repairs, take Coverage accordance with the following terms, the vehicle to a Chevrolet dealer The powertrain is covered for conditions, and limitations. facility within the warranty period 5 years or 100,000 miles, whichever What Is Covered and request the needed repairs. comes first, except for other A reasonable time must be allowed coverages listed here under “What Warranty Applies for the dealer to perform necessary is Covered” and those items listed This warranty is for GM vehicles repairs. under “What is Not Covered” later in this section. registered in the United States and Warranty Period normally operated in the United Engine Coverage includes: All States or Canada, and is provided The warranty period for all internally lubricated parts, engine oil to the original and any subsequent coverages begins on the date the cooling hoses, lines and radiators. owners of the vehicle during the vehicle is first delivered or put in Also included are all actuators and warranty period. use and ends at the expiration of electrical components internal to the coverage period. Repairs Covered the engine (i.e.: Active Fuel Bumper-to-Bumper Coverage Management Valve Lifter Oil The warranty covers repairs to Manifold, etc.) cylinder head, block, correct any vehicle defect related to The complete vehicle is covered for timing gears, timing chain, timing 3 years or 36,000 miles, whichever materials or workmanship occurring cover, oil pump/oil pump housing, during the warranty period. Needed comes first, except for other OHC carriers, valve covers, oil pan, repairs will be performed using new coverages listed here under “What seals, gaskets, manifolds, flywheel, or remanufactured parts. Is Covered” and those items listed water pump, harmonic balancer, under “What Is Not Covered” later in No Charge engine mount, starter motor, this section. turbocharger and supercharger. Warranty repairs, including towing, Timing belts are covered until the parts, and labor, will be made at no first scheduled maintenance charge. interval. New Vehicle Limited Warranty 5

Exclusions: Excluded from the Exclusions: Excluded from Drive Systems Coverage powertrain coverage are sensors, the powertrain coverage are includes: All internally lubricated wiring, connectors, engine radiator, cooling lines, hoses, parts, final drive housings, axle coolant hoses, coolant and heater radiator, sensors, wiring and shafts and bearings, constant core. Coverage on the engine electrical connectors. Also excluded velocity joints, propeller shafts cooling system begins at the inlet to are the clutch and pressure plate and universal joints. All mounts, the water pump and ends with the as well as any Transmission supports, seals, gaskets as well as thermostat housing and/or outlet Control Module and/or module any electrical components internal that attaches to the return hose. programming. to the drive axle. Also covered are Also excluded is the entire Transfer Case Coverage includes: any actuators directly connected to pressurized fuel system (in-tank fuel All internally lubricated parts, case, the drive axle (i.e.: front differential pump, pressure lines, fuel rail(s), mounts, seals and gaskets as well actuator, etc.). regulator, injectors and return line) as any electrical components Exclusions: Excluded from the as well as the Engine/Powertrain internal to the transfer case. Also powertrain coverage are all wheel Control Module and/or module covered are any actuators directly bearings, drive wheel front and programming. connected to the transfer case as rear hub bearings, locking hubs, Transmission/Transaxle Coverage well as encoder motor. drive system cooling, lines, hoses, includes: All internally lubricated Exclusions: Excluded from the radiator, sensors, wiring and parts, case, torque converter, powertrain coverage are transfer electrical connectors related to drive mounts, seals and gaskets as well case cooling lines, hoses, radiator, systems as well as any drive system as any electrical components sensors, wiring, electrical control module and/or module internal to the transmission/ connectors as well as the transfer programming. transaxle. Also covered are any case control module and/or module actuators directly connected to the programming. transmission (slave cylinder, etc.). 6 New Vehicle Limited Warranty

Tire Coverage be covered under the applicable Notice: This warranty excludes: The tires supplied with your vehicle portion (Bumper-to-Bumper, Any communications device that are covered against defects in Powertrain, etc.) of the New Vehicle becomes unusable or unable to material or workmanship under the Limited Warranty. In the event GM function as intended due to Bumper-to-Bumper coverage. Any accessories are installed after unavailability of compatible tire replaced will continue to be vehicle delivery, or are replaced wireless service or GPS satellite warranted for the remaining portion under the New Vehicle Limited signals. of the Bumper-to-Bumper coverage Warranty, they will be covered, parts period. and labor, for the balance of the Sheet Metal Coverage applicable portion of the New Sheet metal panels are covered After your New Vehicle Limited Vehicle Limited Warranty, but in no Warranty expires, you may still against corrosion and rust-through event less than 12 months/ as follows: have pro-rated warranty coverage 12,000 miles. on your original equipment tires by Corrosion: Body sheet metal the tire manufacturer. Contact the GM accessories sold panels are covered against rust for tire manufacturer of the brand of over-the-counter, or those not 3 years or 36,000 miles, whichever tires on your vehicle. If necessary, requiring installation, will continue comes first. to receive the standard GM Dealer your GM dealer or GM Customer Rust-Through: Any body sheet Assistance Center can provide you Parts Warranty of 12 months from the date of purchase, parts only. metal panel that rusts through, with the tire manfacturer's contact an actual hole in the sheet metal, information. GM Licensed Accessories is covered for up to 6 years or are covered under the Accessory Coverages 100,000 miles, whichever accessory-specific manufacturer's comes first. All GM parts and accessories sold warranty and are not warranted by and permanently installed on a GM GM or its dealers. Important: Cosmetic or surface vehicle by a GM Dealer or GM corrosion, resulting from stone approved Accessory Distributor/ chips or scratches in the paint, for Installer (ADI) prior to delivery will example, is not included in sheet metal coverage. New Vehicle Limited Warranty 7

Towing What Is Not Covered Damage Due to Bedliners Towing is covered to the nearest Tire and Wheel Damage or Wear Owners of trucks with a bedliner, Chevrolet dealer if your vehicle whether after-market or factory cannot be driven because of a Normal tire wear or wear-out is installed, should expect that with warranted defect. not covered. Road hazard damage normal operation the bedliner will such as punctures, cuts, snags, ® move. This movement may cause 6.6L DURAMAX Diesel Engine and breaks resulting from pothole finish damage and/or squeaks and Coverage impact, curb impact, or from other rattles. Therefore, any damage For trucks equipped with a objects and tire wear due to caused by the bedliner is not 6.6L DURAMAX® Diesel Engine, the misalignment beyond the covered under the terms of the diesel engine, except those items maintenance period is not covered. New Vehicle Limited Warranty. listed under “What Is Not Covered” Also, damage from improper later in this section, is covered inflation, spinning, as when stuck in Damage Due to Accident, Misuse, for 5 years or 100,000 miles, mud or snow, tire chains, racing, or Alteration whichever comes first. For improper mounting or dismounting, The New Vehicle Limited Warranty additional information, refer to misuse, negligence, alteration, does not cover damage caused as Things to Know About the New vandalism, or misapplication is not the result of any of the following: Vehicle Limited Warranty on covered. Damage to wheels or tire . Collision, fire, theft, freezing, page 13. Also refer to the sidewalls caused by automatic car washes or cleaning agents is not vandalism, riot, explosion, appropriate emission control system or objects striking the vehicle warranty for possible additional covered. coverages. . Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. 8 New Vehicle Limited Warranty

. Alteration, modification, Damage or Corrosion Due to Damage Due to Contaminated or or tampering to the vehicle, Environment, Chemical Poor Quality Fuel including, but not limited to Treatments, or Aftermarket Poor fuel quality or incorrect fuel the body, chassis, powertrain, Products driveline, or other components may cause driveability problems after final assembly by GM. Damage caused by airborne fallout, such as hesitation, lack of power, rail dust, salt from sea air, salt or stall, or no start. It may also render . Coverages do not apply if other materials used to control road gauges inoperable or degrade the odometer has been conditions, chemicals, tree sap, functionality for components such disconnected, its reading has stones, hail, earthquake, water or as spark plugs, oxygen sensors, been altered, or mileage cannot flood, windstorm, lightning, the and the catalytic converter. Damage be determined. application of chemicals or sealants from poor fuel quality, water . Installation of non-GM (General subsequent to manufacture, etc., is contamination, incorrect diesel fuel Motors) parts not covered. See “Chemical Paint or gasoline may not be covered. Spotting” under Things to Know . Water or fluid contamination It is recommended that About the New Vehicle Limited gasoline meet specifications . Damage resulting from hail, Warranty on page 13. which were developed by floods, windstorms, lightning and Damage Due to Insufficient or automobile manufacturers other environmental conditions Improper Maintenance around the world and contained . Alteration of glass parts by in the World-Wide Fuel Charter Damage caused by failure to follow application of tinting films which is available from the Alliance the recommended maintenance of Automobile Manufacturers Important: This warranty is void on schedule intervals and/or failure at www.autoalliance.org/ vehicles currently or previously titled to use or maintain proper fluids, fuel_charter.htm. Gasoline meeting as salvaged, scrapped, junked, or maintain fluids between these specifications could provide or otherwise considered a total loss. recommended maintenance improved driveability and emission intervals, fuel, lubricants, control system performance or refrigerants recommended in compared to other gasoline. the owner manual is not covered. New Vehicle Limited Warranty 9

Please refer to your Owner Manual Maintenance . Tire Rotation under “Fuel”, for additional All vehicles require periodic . Wheel Alignment/Balance ** recommendations, including the use maintenance. Maintenance . Wiper Inserts of TOP TIER Detergent Gasoline. services, such as those detailed in Additional information can also be the owner manual are the owner's are covered up to the first found at: www.toptiergas.com/ expense. Vehicle lubrication, maintenance inspection period index.html. cleaning, or polishing are not outlined in the Owner Manual. Any replacement at the time of, Damage Due to Impact, Use, covered. Failure of or damage to or beyond the maintenance or the Environment components requiring replacement or repair due to vehicle use, wear, inspection period is considered Windshield or glass cracks, chips or exposure, or lack of maintenance is maintenance, and is not covered as scratches due to impact are not not covered. part of the New Vehicle Limited covered. Windshield cracks will be Warranty. The New Vehicle Limited covered for the first 12 months, Items such as: Warranty only covers components regardless of mileage if caused by . Audio System Cleaning when replacement or repair of these defects in material or workmanship. components is the result of a defect . Brake Pads/Linings Lights, lens, mirrors, paint, grill, in material or workmanship. moldings and trim are not covered . Clutch Linings * Consumable battery covered up to for cracks, chips, scratches, dents, . Coolants and Fluids 12 months only. dings and punctures or tears as a . ** Maintenance items after result of impact with other objects or Filters 7,500 miles. road hazards. In addition, cracks, . Keyless Entry (or other remote chips, scratches or other damage to transmitter/receiver batteries) * the face of a radio or instrument . Limited Slip Rear Axle Service cluster from impact or foreign objects is not covered. 10 New Vehicle Limited Warranty

Extra Expenses this vehicle is limited in duration Hybrid Specific Warranty to the duration of this written Economic loss or extra expense is For vehicles sold in the United warranty. Performance of repairs not covered. States, in addition to the and needed adjustments is the Bumper to Bumper Coverage Examples include: exclusive remedy under this ‐ ‐ described previously, General written warranty or any implied . Inconvenience Motors will warrant certain Hybrid warranty. GM shall not be liable . components for each Chevrolet Lodging, meals, or other travel for incidental or consequential Tahoe Two mode Hybrid, Chevrolet costs damages, such as, but not limited ‐ Silverado Two‐mode Hybrid, and . to, lost wages or vehicle rental Loss of vehicle use Hybrid (hereafter expenses, resulting from breach . referred to as Hybrid) for 8 years or Payment for loss of time or pay of this written warranty or any 160 000 kilometers, (100,000 miles), . State or local taxes required on implied warranty.* whichever comes first, from the warranty repairs * Some states do not allow original in‐service date of the . Storage limitations on how long an implied vehicle, against warrantable repairs Other Terms: This warranty gives warranty will last or the exclusion to the specific Hybrid components of you specific legal rights and you or limitation of incidental or the vehicle. may also have other rights which consequential damages, so the vary from state to state. above limitations or exclusions may not apply to you. GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to New Vehicle Limited Warranty 11

For vehicles sold in Canada, in owner of the vehicle, the coverage What is Covered addition to the Base Warranty described in this Hybrid warranty This Hybrid warranty covers repairs Coverage described in the GM is transferable at no cost to any to correct any vehicle defect related Canadian Limited Warranty, subsequent person(s) who assumes to materials or workmanship Maintenance and Owner Assistance ownership of the vehicle within occurring during the 8 year or booklet, General Motors of Canada the above described 8 years or 160 000 kilometers (100,000 miles) Limited will warrant certain Hybrid 160 000 kilometers (100,000 miles) term for the following: components for each Chevrolet term. No deductibles are associated Tahoe Two‐mode Hybrid, Chevrolet with this Hybrid warranty. Towing Silverado Two‐mode Hybrid,and This Hybrid warranty is in addition During the 8 year or Chevrolet Malibu Hybrid (hereafter to the express conditions and referred to as Hybrid) for 8 years or 160 000 kilometers (100,000 miles) warranties described previously. Hybrid warranty period, towing is 160,000 kilometers (100,000 miles), The coverage and benefits whichever comes first, from the covered to the nearest Chevrolet described under “New Vehicle original in service date of the servicing dealer if your vehicle ‐ Limited Warranty” are not extended vehicle, against warrantable repairs cannot be driven because of a or altered because of this special warranted Hybrid specific defect. to the specific Hybrid components of Hybrid Component Warranty. the vehicle. Contact the Chevrolet Roadside For Hybrid owners requiring more Assistance Center for towing. Refer This warranty is for Hybrid vehicles comprehensive coverage than that to the owner manual for details. registered in the United States or provided under this Hybrid warranty, Malibu Hybrid Coverage Canada, and normally operated in a GM Protection Plan may be the United States or Canada available. See your Chevrolet dealer Hybrid Components respectively. In addition to the initial for more details. The energy storage control module and components including the Hybrid NiMH batteries, Hybrid battery disconnect, and Hybrid battery cooling fan. 12 New Vehicle Limited Warranty

Starter Generator Unit Other Hybrid Components Maintenance The starter generator unit, starter Hybrid Battery As the vehicle owner, you are generator control module, starter The 300-volt electrical system responsible for the performance of generator control module coolant includes: the scheduled maintenance listed in pump, and 3-phase cable assembly. your owner manual. Maintenance . Hybrid High Voltage Wiring intervals, checks, inspections, and Other Hybrid Components . Hybrid Control Modules recommended fluids and lubricants The 42-volt cable assembly, as prescribed in the owner manual auxiliary transmission pump, and . Transmission Power Inverter are necessary to keep your vehicle cabin heater coolant pump. Module (TPIM) in good working condition. Any . Accessory Power Module (APM) damage caused by owner/lessee Chevrolet Tahoe and Silverado failure to follow scheduled Two‐mode Hybrid Coverage What is Not Covered maintenance may not be covered by Transmission In addition to the ”What is Not warranty. Scheduled maintenance Covered section previously, this includes such items as: Hybrid transmission assembly and “ Hybrid warranty does not cover the . internal components, including the Brake Pads/Linings following items: transmission auxiliary fluid pump, . Coolants and Fluids transmission auxiliary pump Wear Items . Filters controller, and 3-phase transmission Wear items, such as brake linings, cables. are not covered in this Hybrid Brakes warranty Brake Modulator Assembly Things to Know About the New Vehicle Limited Warranty 13

® Warranty Warranty Repairs – Recycled 6.6L DURAMAX Diesel Engine Repairs – Component Materials Components Exchanges Environmental Protection Agency For trucks equipped with a In the interest of customer (EPA) guidelines and GM support 6.6L Duramax® Diesel Engine, satisfaction, GM may offer the capture, purification, and reuse the complete engine assembly, exchange service on some vehicle of automotive air conditioning including turbocharger components, components. This service is refrigerant gases and engine is covered for defects in material intended to reduce the amount of coolant. As a result, any repairs or workmanship for 5 years or time your vehicle is not available for GM may make to your vehicle may 100,000 miles, whichever comes use due to repairs. Components involve the installation of purified first. reclaimed refrigerant and coolant. used in exchange are service . Cylinder block and heads and replacement parts which may be Tire Service all internal parts, intake and new, remanufactured, reconditioned, exhaust manifolds, timing gears, or repaired, depending on the Any authorized Chevrolet or tire timing gear chain or belt and component involved. dealer for your brand of tires can cover, flywheel, harmonic All exchange components used assist you with tire service. If, after balancer, valve covers, oil pan, meet GM standards and are contacting one of these dealers, oil pump, water pump, fuel warranted the same as new you need further assistance or you pump, engine mounts, seals, components. Examples of the have questions, contact Chevrolet and gaskets types of components that might be Customer Assistance Center. The toll-free telephone numbers are . Diesel Fuel Metering System: serviced in this fashion include: injection pump, nozzles, high engine and transmission listed under Customer Assistance Offices on page 35. pressure lines, and high assemblies, instrument cluster pressure sealing devices assemblies, radios, compact disc players, tape players, batteries, and powertrain control modules. 14 Things to Know About the New Vehicle Limited Warranty

. Glow Plug Control System: You should be aware that these After-Manufacture control/glow plug assembly, glow products may have detrimental “Rustproofing” plugs, cold advance relay, and effects on the performance and life Engine Control Module (ECM) of the engine, exhaust emission Your vehicle was designed and built to resist corrosion. Application of . Fuel injection control module, system, transmission, and drivetrain. The Duramax® Diesel additional rust-inhibiting materials is integral oil cooler, transmission neither necessary nor required adapter plate, left and right Engine, Allison Automatic ® under the Sheet Metal Coverage. common fuel rails, fuel filter Transmission , and drivetrain have been designed and built to offer GM makes no recommendations assembly, fuel temperature concerning the usefulness or value sensor, and function block industry leading durability and performance in the most demanding of such products. Important: Some of these applications. Engine power Application of after-manufacture components may also be covered enhancement products may enable rustproofing products may create an by the Emission Warranty. See the engine to operate at horsepower environment which reduces the Emission Warranty Parts List on and torque levels that could corrosion resistance built into your page 24 for details. damage, create failure, or reduce vehicle. Repairs to correct damage Aftermarket Engine the life of the engine, engine caused by such applications are not Performance Enhancement emission system, transmission, covered under your New Vehicle Products and Modifications and drivetrain. Damage, failure, Limited Warranty. or reduced life of the engine, Some aftermarket engine transmission, emission system, performance products and drivetrain or other vehicle modifications promise a way to components caused by aftermarket increase the horsepower and torque engine performance enhancement levels of your vehicle’s powertrain. products or modifications may not be covered under your vehicle warranty. Things to Know About the New Vehicle Limited Warranty 15

Paint, Trim, and Appearance If you have questions on how to Chemical Paint Spotting keep your vehicle in good working Items Some weather and atmospheric condition, see your Chevrolet conditions can create a chemical Defects in paint, trim, upholstery, dealer, the place many customers fallout. Airborne pollutants can fall or other appearance items are choose to have their maintenance upon and adhere to painted normally corrected during new work done. You can rely on your surfaces on your vehicle. This vehicle preparation. If you find any Chevrolet dealer to use the proper damage can take two forms: paint or appearance concerns, parts and repair practices. advise your dealer as soon as blotchy, ring-shaped discolorations, possible. Your owner manual has Maintenance and Warranty and/or small irregular dark spots instructions regarding the care of Service Records etched into the paint surface. these items. Retain receipts covering Although no defect in the factory Vehicle Operation and Care performance of regular applied paint causes this, Chevrolet maintenance. Receipts can be very will repair, at no charge to the Considering the investment you important if a question arises as to owner, the painted surfaces of new have made in your Chevrolet, we whether a malfunction is caused by vehicles damaged by this fallout know you will want to operate and lack of maintenance or a defect in condition within 12 months or maintain it properly. We urge you to material or workmanship. 12,000 miles of purchase, whichever follow the maintenance instructions comes first. in your owner manual. A “Maintenance Record” is provided in the maintenance schedule section of the owner manual for recording services performed. The servicing dealer can provide a copy of any warranty repairs for your records. 16 Things to Know About the New Vehicle Limited Warranty

Warranty Mileage Extensions : Prior to Touring Owner Coverage – Extensions delivery, some mileage is put on Service – Foreign Countries your vehicle during testing at the Time Extensions : The New assembly plant, during shipping, If you are touring in a foreign Vehicle Limited Warranty will be and while at the dealer facility. The country and repairs are needed, extended one day for each day dealer records this mileage on the take your vehicle to a GM dealer beyond the first 24 hour period first page of this warranty booklet facility, preferably one which sells in which your vehicle is at an at delivery. For eligible vehicles, and services Chevrolet vehicles. authorized dealer facility for this mileage will be added to the Once you return to the United warranty service. You may be asked mileage limits of the warranty States, provide your dealer with a to show the repair orders to verify ensuring that you receive full benefit statement of circumstances, the the period of time the warranty is to of the coverage. Mileage extension original repair order, proof of be extended. Your extension rights eligibility: ownership, and any paid receipt may vary depending on state law. indicating the work performed and . Applies only to new vehicles parts replaced for reimbursement held exclusively in new vehicle consideration. inventory. Important: Repairs made . Does not apply to used vehicles, necessary by the use of improper GM-owned vehicles, dealer or dirty fuels and lubricants are not owned used vehicles, or dealer covered under the warranty. See demonstrator vehicles. your owner manual for additional . Does not apply to vehicles with information on fuel requirements more than 1,000 miles on the when operating in foreign countries. odometer even though the vehicle may not have been registered for license plates. Things to Know About the New Vehicle Limited Warranty 17

Warranty Service – Foreign Original Equipment Alterations Recreation Vehicle and Special Countries This warranty does not cover any Body or Equipment Alterations This warranty applies to GM damage or failure resulting from Installations or alterations to the vehicles registered in the United modification or alteration to the original equipment vehicle, States and normally operated in the vehicle's original equipment as or chassis, as manufactured and United States or Canada. If you manufactured or assembled by assembled by GM, are not covered have permanently relocated and General Motors. Examples of the by this warranty. The special body established household residency in types of alterations that would not company, assembler, or equipment another country, GM may authorize be covered include cutting, welding, installer is solely responsible the performance of repairs under or disconnecting of the vehicle's for warranties on the body or the warranty authorized for vehicles original equipment parts and equipment and any alterations to generally sold by GM in that components. any of the parts, components, country. Contact an authorized Additionally, General Motors does systems, or assemblies installed GM dealer in your country for by GM. Examples include, but not warranty non‐GM parts and/or assistance. calibrations. The use of parts are not limited to, special body Important: GM warranty and/or control module calibrations installations, such as recreational coverages may be void on not issued through General Motors vehicles, the installation of any GM vehicles that have been will void the warranty coverage non-GM part, cutting, welding, or imported/exported for resale. for those components that are the disconnecting of original damaged or otherwise affected by equipment vehicle or chassis parts the installation of the non‐GM part and components, extension of and/or control module calibration. wheelbase, suspension and driveline modifications, and axle The only exception is that non‐GM additions. parts labeled “Certified to EPA Standards” are covered by the Federal Emissions Performance Warranty. 18 Things to Know About the New Vehicle Limited Warranty

Pre-Delivery Service Production Changes This warranty covers this vehicle as designed, built, and equipped Defects in the mechanical, GM and GM dealers reserve the by GM, and is not limited to any electrical, sheet metal, paint, trim, right to make changes in vehicles particular part, component, and other components of your built and/or sold by them at any time or system of the vehicle vehicle may occur at the factory or without incurring any obligation to manufactured by GM. Defects in while it is being transported to the make the same or similar changes design, assembly, or in any part, dealer facility. Normally, any defects on vehicles previously built and/or component, or vehicle system as occurring during assembly are sold by them. manufactured by GM, which, at the identified and corrected at the time it left GM's control, caused factory during the inspection Noise Emissions Warranty noise emissions to exceed Federal process. In addition, dealers inspect for Light Duty Trucks Over Standards, are covered by this each vehicle before delivery. They 10,000 Lbs Gross Vehicle warranty for the life of the vehicle. repair any uncorrected factory Weight Rating (GVWR) Only defects and any transit damage GM warrants to the first person detected before the vehicle is who purchases this vehicle for delivered to you. purposes other than resale and to Any defects still present at the time each subsequent purchaser of this the vehicle is delivered to you are vehicle, as manufactured by GM, covered by the warranty. If you find that this vehicle was designed, built, any defects, advise your dealer and equipped to conform at the time without delay. For further details it left GM's control with all applicable concerning any repairs which the United States EPA Noise Control dealer may have made prior to you Regulations. taking delivery of your vehicle, ask your dealer. Emission Control Systems Warranty 19

The emission warranty on your How to Determine the Federal Emission Control vehicle is issued in accordance Applicable Emissions Control System Warranty with the U.S. Federal Clean Air System Warranty Act. Defects in material or Federal Warranty Coverage State and Federal agencies may workmanship in GM emission . Car or Light Duty Truck with require different emission control parts may also be covered under a Gross Vehicle Weight system warranty depending on: the New Vehicle Limited Warranty Rating (GVWR) of 8,500 lbs. Bumper-to-Bumper coverage. There . Whether the vehicle conforms to or less may be additional coverage on GM regulations applicable to light 2 years or 24,000 miles and diesel engine vehicles. In any case, duty or heavy duty emission ‐ 8 years or 80,000 miles for the the warranty with the broadest control systems. coverage applies. catalytic converter, vehicle/ . Whether the vehicle conforms powertrain control module, What Is Covered to or is certified for California transmission control module regulations in addition to U.S. or other onboard emissions The parts covered under the EPA Federal regulations. diagnostic device, including emission warranty are listed under emission-related software, the Emission Warranty Parts List All vehicles are eligible for Federal “ ” whichever comes first. later in this section. Emissions Control System Warranty Coverage. If the emissions control . Light Duty Truck equipped with label contains language stating the Heavy Duty Gasoline Engine vehicle conforms to California and with a Gross Vehicle Weight regulations, the vehicle is also Rating (GVWR) greater than eligible for California Emissions 8,500 lbs. Control System Warranty Coverage. ‐ 5 years or 50,000 miles, whichever comes first. 20 Emission Control Systems Warranty

. Light Duty Truck equipped with Emission related defects in the . The vehicle fails an Heavy Duty Diesel Engine and genuine GM parts listed under the EPA-approved I/M test during with a Gross Vehicle Weight Emission Warranty Parts List, the emission warranty period. Rating (GVWR) greater than including related diagnostic costs, . The failure results, or will result, 8,500 lbs. parts, and labor are covered by this in the owner of the vehicle ‐ 5 years or 50,000 miles, warranty. having to bear a penalty or other whichever comes first. Federal Emission Performance sanctions, including the denial of Warranty the right to use the vehicle, Federal Emission Defect Warranty under local, state, or federal law. Some states and/or local GM warrants to the owner the GM warrants that your dealer will following: jurisdictions have established periodic vehicle Inspection and replace, repair, or adjust to GM . The vehicle was designed, Maintenance (I/M) programs to specifications, at no charge to you, equipped, and built so as to encourage proper maintenance of any of the parts listed under the conform at the time of sale with your vehicle. If an EPA-approved Emission Warranty Parts List on applicable regulations of the I/M program is enforced in your page 24, which may be necessary Federal Environmental area, you may also be eligible for to conform to the applicable Protection Agency (EPA). Emission Performance Warranty emission standards. Non-GM parts labeled Certified to EPA Standards . The vehicle is free from defects coverage when all of the following “ ” in materials and workmanship three conditions are met: are covered by the Federal Emission Performance Warranty. which cause the vehicle to fail to . The vehicle has been conform with those regulations maintained and operated in during the emission warranty accordance with the instructions period. for proper maintenance and use set forth in the owner manual supplied with your vehicle. Emission Control Systems Warranty 21

California Emission Control . Your vehicle is certified for sale Your Rights and Obligations System Warranty in California as indicated on the (For Vehicles Subject to California vehicle's emission control Exhaust Emission Standards) This section outlines the emission information label. warranty that GM provides for The California Air Resources Board your vehicle in accordance with * Important: Connecticut, Maine, and General Motors are pleased the California Air Resources Massachusetts, New Jersey, to explain the emission control Board. Defects in material or Oregon, Pennsylvania, Rhode system warranty on your vehicle. In workmanship in GM emission Island, Vermont, and Washington California, new motor vehicles must parts may also be covered under have California Emissions Warranty be designed, built, and equipped to the New Vehicle Limited Warranty coverage. (New York adopted meet the State's stringent anti-smog Bumper-to-Bumper coverage. There California emission standards, standards. GM must warrant the may be additional coverage on GM but not the California Emissions emission control system on your diesel engine vehicles. In any case, Warranty. The Federal Emissions vehicle for the periods of time and the warranty with the broadest Control Warranty applies to all mileage listed provided there has coverage applies. non-PZEV vehicles in New York.) been no abuse, neglect, or improper maintenance of your vehicle. Your This warranty applies if your vehicle California Partial Zero Emission Vehicles (PZEV) have extended vehicle's emission control system meets both of the following may include parts such as the fuel requirements: coverage on all emission related parts. injection system, ignition system, . Your vehicle is registered in catalytic converter, and engine California or other states Important: California, Connecticut, computer. Also included are hoses, adopting California emission Maine, Massachusetts, New Jersey, belts, connectors, and other and warranty regulations.* New York, Rhode Island, and emission related assemblies. Vermont have PZEV Emission Warranty Coverage. Where a warrantable condition exists, GM will repair your vehicle at no cost to you including diagnosis, parts, and labor. 22 Emission Control Systems Warranty

California Emission Defect and . For 7 years or 70,000 miles, . For 8 years or 100,000 miles, Emission Performance Warranty whichever comes first: whichever comes first for California Low Emission Coverage ‐ If an emission related part listed in this booklet specially Vehicle 2 (LEV2) vehicles For cars and trucks with light duty or equipped with option code NUA: medium duty emissions: noted with coverage for 7 years or 70,000 miles is ‐ If an emission related . For 3 years or 50,000 miles defective, GM will repair or part listed in this booklet (5 years or 50,000 miles for replace it. This is your specially noted with Duramax Diesel), whichever Long-term Emission Control 7 years/70,000 miles or comes first: System Defects Warranty. 8 years/80,000 miles is defective, GM will repair or ‐ If your vehicle fails a smog . For 8 years or 80,000 miles, check inspection, GM will whichever comes first: replace it. This is your make all necessary repairs Long-term Emission Control and adjustments to ensure ‐ If the catalytic converter, System Defect Warranty. vehicle powertrain control that your vehicle passes the . For 15 years or 150,000 miles, inspection. This is your module,transmission control module or other onboard whichever comes first for a Emission Control System Partial Zero Emission Performance Warranty. emissions diagnostic device, including emission related Vehicle (PZEV): If any emission related part on ‐ software, is found to be ‐ If any emission related your vehicle is defective, GM defective, GM will repair or part* listed in this booklet is will repair or replace it. This is replace it under the Federal defective, GM will repair or your Short-term Emission Emission Control System replace it. This is your (PZEV) Defects Warranty. Warranty. Emission Control System Defects Warranty. Emission Control Systems Warranty 23

* PZEV Hybrid Batteries are Owner's Warranty Responsibilities As the vehicle owner, you should covered for 10 years or As the vehicle owner, you are also be aware that GM may deny 150,000 miles, whichever responsible for the performance warranty coverage if your vehicle comes first. of the scheduled maintenance or a part has failed due to abuse, Any authorized Chevrolet dealer listed in your owner manual. GM neglect, improper or insufficient will, as necessary under these recommends that you retain all maintenance, or modifications not warranties, replace, repair, or adjust maintenance receipts for your approved by GM. to GM specifications any genuine vehicle, but GM cannot deny If you have any questions regarding GM parts that affect emissions. warranty coverage solely for the your rights and responsibilities The applicable warranty period shall lack of receipts or for your failure under these warranties, you should begin on the date the vehicle is to ensure the performance of all contact the Customer Assistance delivered to the first retail purchaser scheduled maintenance. Center at 1-800-222-1020 or, in or, if the vehicle is first placed in You are responsible for presenting California, write to: service as a demonstrator or your vehicle to a GM dealer selling State of California Air company vehicle prior to sale at your vehicle line as soon as a Resources Board retail, on the date the vehicle is problem exists. The warranted Mobile Source Operations Division placed in such service. repairs should be completed in a P.O. Box 8001 reasonable amount of time, not to El Monte, CA 91731-2990 exceed 30 days. 24 Emission Warranty Parts List

The emission parts listed here are All listed parts 15 years/ Fuel Control Module ** covered under the Emission Control 150,000 miles, whichever comes Intake Air Temperature Sensor System Warranty. The terms are first, on California PZEV (NU6) explained in the Emission Control vehicles registered in a PZEV state. Malfunction Indicator Lamp Systems Warranty on page 19 The Emission Control System Manifold Absolute Pressure Sensor under “Federal Emission Control Warranty obligations do not apply to Mass Air Flow Sensor System Warranty” and the conditions resulting from tampering, “California Emission Control abuse, neglect, or improper Oil Pressure Sensor Active Fuel System Warranty”. maintenance; or any other item Management™ (AFM) only Important: Certain parts may be listed under “What Is Not Covered” Oxygen Sensor(s) covered beyond these warranties if under New Vehicle Limited Warranty Powertrain Control Module (PCM) ** shown with asterisk(s) as follows: on page 4. The “Other Terms” presented under New Vehicle Throttle Position Sensor . (*) 7 years/70,000 miles, whichever comes first, California Limited Warranty on page 4 also Vehicle Control Module (VCM) ** apply to the emission related Emission Control System Vehicle Speed Sensor Warranty coverage. warranties. Powertrain Control System Wheel Speed Sensor . (**) 8 years/80,000 miles, whichever comes first, Federal ABS Control Module ** Transmission Controls and Torque Management Emission Control System Camshaft Position Actuator * Warranty coverage. (Also GMLAN (CAN) Communications applies to California certified Camshaft Position Actuator Valve Circuit light duty and medium duty Coolant Level Sensor vehicles.) Manual Transmission Clutch Switch Data Link Connector . (*) and (**) are 8 years/ Park/Neutral Switch 100,000 miles, whichever comes Engine Control Module (ECM) ** Torque Converter Clutch Solenoids first, for California LEV2 vehicles Engine Coolant Temperature Sensor Torque Converter Clutch Switch equipped with option code NUA. Emission Warranty Parts List 25

Transmission Control Module ** Direct Fuel Injector Assembly Intake Air Heater ® Transmission Fluid Temperature (6.6L DURAMAX Diesel) * Intake Manifold * Sensor Fuel Injector Intake Manifold Gasket (7/70 Only Transmission Gear Selection Switch Fuel Pressure Regulator 6.6L DURAMAX® Diesel and Impala (Diesel) Fuel Pressure Sensor with 3.5L or 3.9L *) Transmission Internal Mode Switch Fuel Rail Assembly * Intake Manifold Heater Transmission Pressure Control Fuel Temperature Sensor Intake Manifold Tuning Valve Solenoids Function Block (6.6L DURAMAX® Supercharger Assembly * Transmission Pressure Switches Diesel) Throttle Body * (Replacement Only) Transmission Shift Solenoids High Pressure Fuel Pump (SIDI) * Throttle Body Heater (7/70 Only Cobalt, G5, HHR *) Air Management System Turbocharger Assembly * Transmission Speed Sensor (Input) * Air Cleaner Turbocharger Boost Sensor Transmission Speed Sensor Air Cleaner Resonator Turbocharger Oil Separator (Output) Air Intake Ducts Vacuum Pump (6.6L DURAMAX® Fuel Management System Charge Air Control Actuator Diesel) Common Rail Assembly Charge Air Control Solenoid Valve Ignition System (6.6L DURAMAX® Diesel) * Charge Air Control Valve Camshaft Position Sensor(s) Diesel Fuel Injection Pump * Charge Air Cooler * Crankshaft Position Sensor(s) Diesel Fuel Injector Control Glow Plug(s) (Diesel) Module – EDU (6.6L DURAMAX® Charge Air Cooler Fan Diesel) * Idle Air Control Valve Glow Plug Controller (Diesel) Idle Speed Control Motor Ignition Coil(s) 26 Emission Warranty Parts List

Ignition Control Module Exhaust Manifold with Catalytic Secondary Air Injection System Knock Sensor Converter attached as assembly * ** Air Pump Spark Plug Wires Exhaust Manifold Gasket Check Valves Spark Plugs Exhaust Pipes and/or Mufflers Evaporative Emission Control (when located between catalytic System (Gasoline Engines) Catalytic Converter System converters and exhaust manifold) Canister Catalytic Converter(s) and Muffler if Positive Crankcase Ventilation attached as assembly * ** (PCV) System Canister Purge Solenoid Valve Diesel Exhaust Temperature and Oil Filler Cap Canister Vent Solenoid Pressure Sensors PCV Filter Fuel Feed and Return Pipes and Diesel Particulate Filter (DPF) * Hoses PCV Oil Separator Diesel Exhaust (DPF) Indirect Fuel Fuel Filler Cap PCV Valve Injector Fuel Level Sensor Exhaust Gas Recirculation (EGR) Diesel Exhaust Emission Reduction Fuel Limiter Vent Valve * Fluid Injector System Fuel Tank(s) * Diesel Exhaust Emission Reduction EGR Feed and Delivery Pipes or Fluid Tank Cast-in Passages Fuel Tank Filler Pipe (with restrictor) EGR Valve (7/70 Only Express and Diesel Exhaust NOx Sensors ® Fuel Tank Vacuum or Pressure Savana with 6.6L DURAMAX Sensor Exhaust Manifold (7/70 Only Diesel *) Corvette 7.0L, Equinox and Torrent EGR Valve Cooler with 3.4L, DTS, STS, and Lucerne ® with 4.6L, XLR, Impala and (6.6L DURAMAX Diesel) * Lacrosse with 5.3L right bank *) EGR Vacuum Pump Assembly (6.6L DURAMAX® Diesel) Emission Warranty Parts List 27

Hybrid SGCM Coolant Circuit (fan and fan Housings Auxiliary Transmission Fluid Pump * relay and pump) Mounting Hardware Battery Cooling Fan Starter Generator * Pipes Battery Pack Control Starter Generator Control Pulleys Module (SGCM) ** Module (BPCM) ** Sealing Devices Transmission Friction Elements * Battery Pack Current Sensor Springs Brake Pedal Travel Sensor Transmission Substrate Temperature Sensor Tubes Drive Motors A and B * Miscellaneous Items Used with Wiring and Relays Drive Motor A and B Resolvers * Above Components are Covered Parts specified in your maintenance Drive Motor/Generator Control Belts schedule that require scheduled Module (DMCM ‐ HCP, replacement are covered up to their MCPA, MCPB) ** Boots first replacement interval or the Electro-Hydraulic Brake Control Clamps applicable emission warranty Module (EBCM) ** Connectors coverage period, whichever comes first. If failure of one of these parts Energy Storage Control Module ** Ducts results in failure of another part, Fuel Filler Pipe Adapter Seal Fittings both will be covered under the Emission Control System Warranty. Hybrid Batteries * Gaskets For detailed information concerning Hybrid Battery Temperature Sensors Grommets specific parts covered by these Hybrid Battery Voltage Sensors Hoses emission control system warranties, ask your dealer. 28 Emission Warranty Parts List

Replacement Parts owner should assure himself/herself Chevrolet will consider that such parts are warranted by reimbursement for the expense The emission control systems of their manufacturer to be equivalent incurred, including diagnosis, your vehicle were designed, built, to genuine GM parts in performance not to exceed the manufacturer's and tested using genuine GM parts* and durability. suggested retail price for all and the vehicle is certified as being warranted parts replaced and labor in conformity with applicable * “Genuine GM parts”, when used charges based on Chevrolet's federal and California emission in connection with GM vehicles, recommended time allowance for requirements. Accordingly, means parts manufactured by or the warranty repair and the it is recommended that any for GM, designed for use on GM geographically appropriate labor replacement parts used for vehicles, and distributed by any rate. A part not being available maintenance or for the repair of division or subsidiary of GM. within 10 days or a repair not emission control systems be new, being completed within 30 days genuine GM parts. Maintenance and Repairs constitutes an emergency. Retain Maintenance and repairs can be The warranty obligations are not receipts and failed parts in order to performed by any qualified service dependent upon the use of any receive compensation for warranty outlet; however, warranty repairs particular brand of replacement repairs reimbursable due to an must be performed by an authorized parts. The owner may elect to emergency. use non-genuine GM parts for dealer except in an emergency If, in an emergency situation, it replacement purposes. Use of situation when a warranted part or a is necessary to have repairs replacement parts which are not of warranty station is not reasonably performed by other than a Chevrolet equivalent quality may impair the available to the vehicle owner. dealer and you believe the repairs effectiveness of emission control In an emergency, where an are covered by emission warranties, systems. authorized dealer is not take the replaced parts and your reasonably available, repairs If other than new, genuine GM receipt to a Chevrolet dealer for may be performed at any available parts are used for maintenance reimbursement consideration. replacements or for the repair of service establishment or by the parts affecting emission control, the owner, using any replacement part. Emission Warranty Parts List 29

This applies to both the Federal This should be done as soon In the event a warranty matter is Emission Defect Warranty and as possible after failing an not handled to your satisfaction, Federal Emission Performance EPA-approved I/M test or a refer to the Customer Satisfaction Warranty. California smog check test, or at Procedure on page 30. Receipts and records covering the any time you suspect a defect in For further information or to report performance of regular maintenance a part. violations of the Emission Control or emergency repairs should be Those repairs qualifying under the System Warranty, you may contact retained in the event questions arise warranty will be performed by any the EPA at: concerning maintenance. These Chevrolet dealer at no charge. Manager, Certification receipts and records should be Repairs which do not qualify will be and Compliance transferred to each subsequent charged to you. You will be notified Division (6405J) owner. GM will not deny warranty as to whether or not the repair Warranty Claims coverage solely on the absence of qualifies under the warranty within Environmental Protection Agency maintenance records. However, GM a reasonable time, not to exceed Ariel Rios Building may deny a warranty claim if a 30 days after receipt of the vehicle 1200 Pennsylvania Avenue, N.W. failure to perform scheduled by the dealer, or within the time Washington, DC 20460 maintenance resulted in the failure period required by local or state law. of a warranty part. For a vehicle subject to the The only exceptions would be if you California Exhaust Emission Claims Procedure request or agree to an extension, Standards, you may contact the: or if a delay results from events As with the other warranties beyond the control of your dealer or State of California Air covered in this booklet, take your GM. If you are not so notified, GM Resources Board vehicle to any authorized Chevrolet will provide any required repairs at Mobile Source Operations Division dealer facility to obtain service no charge. P.O. Box 8001 under the emission warranty. El Monte, CA 91731-2990 30 Customer Satisfaction Procedure

Your satisfaction and goodwill are STEP TWO: If after contacting a . The dealer name and location important to your dealer and to member of dealer management, it . The vehicle delivery date and Chevrolet. Normally, any concerns appears your concern cannot be present mileage with the sales transaction or the resolved by the dealer without operation of your vehicle will be further help contact the Chevrolet When contacting Chevrolet, resolved by your dealer's sales or Customer Assistance Center by remember that your concern will service departments. Sometimes, calling 1-800-222-1020. In Canada, likely be resolved at a dealer's however, despite the best intentions contact GM of Canada Central facility. That is why we suggest you of all concerned, misunderstandings Office by calling 1-800-263-3777: follow Step One first if you have a can occur. If your concern has not English, or 1-800-263-7854: French. concern. been resolved to your satisfaction, We encourage you to call the STEP THREE: Both GM and your the following steps should be taken: toll-free number in order to give GM dealer are committed to making STEP ONE: Discuss your your inquiry prompt attention. sure you are completely satisfied concern with a member of dealer Have the following information with your new vehicle. However, management. Normally, concerns available to give the Customer if you continue to remain unsatisfied can be quickly resolved at that level. Assistance Representative: after following the procedure If the matter has already been outlined in Steps One and Two, you . The Vehicle Identification reviewed with the sales, service, can file with the Better Business Number (VIN). This is available Bureau (BBB) Auto Line Program to or parts manager, contact the from the vehicle registration or owner of the dealer facility or the enforce any additional rights you title, or the plate above the top may have. general manager. of the instrument panel on the driver side, and visible through the windshield. Customer Satisfaction Procedure 31

The BBB Auto Line Program is an Contact the BBB Auto Line Program out of court program administered using the toll-free telephone number by the Council of Better Business or write them at the following Bureaus to settle automotive address: disputes regarding vehicle repairs or BBB Auto Line Program the interpretation of the New Vehicle Council of Better Business Limited Warranty. Although you may Bureaus, Inc. be required to resort to this informal 4200 Wilson Boulevard dispute resolution program prior to Suite 800 filing a court action, use of the Arlington, VA 22203-1804 program is free of charge and your case will generally be heard within 1-800-955-5100 40 days. If you do not agree with www.dr.bbb.org/goauto the decision given in your case, you This program is available in all may reject it and proceed with any 50 states and the District of other venue for relief available Columbia. Eligibility is limited by to you. vehicle age, mileage, and other factors. GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program. 32 State Warranty Enforcement Laws

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. The address for written notification, is in Customer Assistance Offices on page 35. Warranty Information for California Only 33

California Civil Code Section the buyer or 18,000 miles on the . The vehicle is out of service by 1793.2(d) requires that, if GM vehicle's odometer, whichever reason of repair nonconformities or its representatives are unable occurs first, one or more of the by GM or its agents for a to repair a new motor vehicle to following occurs: cumulative total of more than conform to the vehicle's applicable 30 calendar days after delivery . The same nonconformity results of the vehicle to the buyer. express warranties after a in a condition that is likely to reasonable number of attempts, cause death or serious bodily NOTICE TO GENERAL MOTORS GM shall either replace the new injury if the vehicle is driven AS REQUIRED ABOVE SHALL BE motor vehicle or reimburse the AND the nonconformity has SENT TO THE FOLLOWING buyer the amount paid or payable been subject to repair two or ADDRESS: by the buyer. California Civil Code more times by GM or its agents General Motors LLC Section 1793.22(b) creates a AND the buyer or lessee has presumption that GM has had a P.O. Box 33170 directly notified GM of the need Detroit, MI 48232-5170 reasonable number of attempts for the repair of the to conform the vehicle to its nonconformity. When you make an inquiry, you applicable express warranties if, will need to give the year, model, within 18 months from delivery to . The same nonconformity has and mileage of your vehicle and been subject to repair four or your VIN. more times by GM or its agents AND the buyer has notified GM of the need for the repair of the nonconformity. 34 Special Coverage Adjustment Programs Beyond the Warranty Period

Chevrolet is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Chevrolet will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Chevrolet dealer or call the Chevrolet Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN. Customer Assistance Offices 35

Chevrolet encourages customers to Canada call the toll-free telephone number Customer Communication for assistance. However, if you wish Centre, CA1-163-005 to write or e-mail Chevrolet, refer to General Motors of Canada Limited the address below. 1908 Colonel Sam Drive United States Oshawa, Ontario L1H 8P7 www.gm.ca Chevrolet Customer Assistance Center 1-800-263-3777 (English) P.O. Box 33170 1-800-263-7854 (French) Detroit, MI 48232-5170 1-800-263-3830 (For Text www.Chevrolet.com Telephone devices (TTYs)) Roadside Assistance: 1-800-222-1020 1-800-268-6800 1-800-833-2438 (For Text Telephone devices (TTYs)) Mexico, Central America, and Roadside Assistance: Caribbean Islands/Countries 1-800-243-8872 (Except Puerto Rico and U.S. Virgin Islands) From Puerto Rico: General Motors de Mexico, 1-800-496-9992 (English) S. de R.L. de C.V. 1-800-496-9993 (Spanish) Customer Assistance Center From U.S. Virgin Islands: Av. Ejercito Nacional #843 1-800-496-9994 Col. Granada C.P. 11520 Mexico, D.F. 01-800-466-0800 Long Distance: 011-52-53 29 0800 36 Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Chevrolet Customer Assistance Center is: 1-800-833-2438 in the United States 1-800-263-3830 in Canada The TTY for the Chevrolet Roadside Assistance Center is: 1-888-889-2438 in the U.S. Online Owner Center 37

Information and services My GM Canada . My Driveway: Access quick links to parts and service customized for your specific (Canada) — www.gm.ca vehicle — all in one convenient estimates, check trade-in place. My GM Canada is a values, or schedule a service password-protected section of appointment by adding the . Digital owner manual, warranty www.gm.ca where you can save vehicles you own to your information, and more information on GM vehicles, get driveway profile. . personalized offers, and use handy Online service and maintenance . tools and forms with greater ease. My Preferences: Manage your records profile and use tools and forms . Find Chevrolet dealers for Here are a few of the valuable with greater ease. service nationwide tools and services you will have access to: To sign up, visit the My GM Canada . Exclusive privileges and offers section within www.gm.ca. . My Showroom: Find and save . Recall notices for your specific information on vehicles and vehicle current offers in your area. . ® OnStar and GM Cardmember . My Dealers/Retailers: Save Services Earnings summaries details such as address and Other Helpful Links: phone number for each of your preferred GM dealers/retailers. Chevrolet — www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/ pages/mds/helpcenter/faq.do . FAQ . Contact Us 38 Roadside Assistance Program

Chevrolet is proud to offer the response, security, and convenience of Chevrolet's 24-hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Chevrolet Roadside Assistance Center can be reached by calling 1-800-CHEV-USA (243-8872). Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Courtesy Transportation Program 39

If your vehicle requires warranty repairs during the 5 year/ 100,000 mile (8 year/100,000 miles) for the Tahoe Hybrid, Silverado Hybrid, and the Malibu Hybrid) coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details. Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Courtesy Transportation program at any time without notification. 40

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