Skillsoft Course Directory

Helping organizations to achieve success through innovative learning resources.

November 2018

Skillsoft is the global leader in corporate learning, delivering beautiful technology and engaging content that drives business impact for modern enterprises.

Skillsoft provides the most comprehensive selection of cloud-based elearning courses on Business and Management Skills, Information Technology and Developer Skills, End-User Productivity and Collaboration Tools, and Legal/Federal Compliance Training.

Skillsoft is trusted by thousands of the world’s leading organizations, including 65 percent of the Fortune 500. Learn more at www.skillsoft.com.

Last UpdatedLasCreated on 12/11/18 10:59:00 AM12/11/2018 TABLE OF CONTENTS

November 2018 ...... 1 SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS ...... 3 BUSINESS SKILLS COURSEWARE ...... 37 ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION ...... 59 LEGAL COMPLIANCE ...... 69

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS SKILLCHOICE PRODUCTIVITY & Adobe Acrobat DC Fundamentals COLLABORATION TOOLS Working with Adobe Acrobat DC PRODUCTIVITY & COLLABORATION TOOLS • Adobe Dreamweaver CC ADOBE Adobe Dreamweaver CC 2015 Fundamentals

• Adobe Acrobat Pro X1 Basic Coding with Adobe Dreamweaver CC 2015

Adobe Acrobat Pro XI Fundamentals The Adobe Dreamweaver CC 2015 Interface

Adobe Dreamweaver CC 2015 Browsers and HTML • Adobe Captivate 7 Adobe Dreamweaver CC 2015 Web Design Adobe Captivate 7 Fundamentals

Adobe Captivate 7 Editing Project Files • Adobe Flash Professional CC Adobe Dreamweaver CC Adobe Flash Professional CC 2015 Fundamentals Adobe Dreamweaver CC - Essentials

Drawing with Adobe Flash Professional CC 2015

• Adobe Flash Professional CC Adobe Flash Professional CC 2015 Tools

Adobe Flash Professional CC - Introduction and Basic Adobe Flash Professional CC 2015 Animations Tools

Adobe Flash Professional CC 2015 Programming Adobe Flash Professional CC - Working with

ActionScript

Adobe Flash Professional CC - Additional Tools and • Adobe Illustrator CC Features Adobe Illustrator CC 2015 Introduction and New Features

• Adobe CC Overview New Features Adobe Illustrator CC 2015 Fundamentals

Adobe CC Overview of New Features Drawing in Adobe Illustrator CC 2015

• Adobe ColdFusion 10 Working with Text in Adobe Illustrator CC 2015

Adobe ColdFusion 10 Fundamentals Adobe Illustrator CC 2015 Tools

Adobe Illustrator CC 2015 Working with the Pen Tools • Adobe Captivate 8 Fundamentals and Objects

Adobe Captivate 8: Getting Started Adobe Illustrator CC 2015 Gradients and Bitmap Images

Adobe Captivate 8: Media and Interactivity Adobe Illustrator CC 2015 Advanced Tools and Effects

Adobe Acrobat DC Adobe InDesign CC

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Adobe InDesign CC 2015 Fundamentals Adobe Captivate 9: Media and Recording

Adobe InDesign CC 2015 Basic Navigation and Tools Adobe Captivate 9: Questions and Pools

Working with Images and Exporting Files in Adobe Adobe Captivate 9: Publishing and Actions InDesign CC 2015

Working with Objects and Editing Tools in Adobe • Adobe Edge Animate CC InDesign CC 2015 Adobe Edge Animate CC: Exploring the Interface Working with Text in Adobe InDesign CC 2015 Adobe Edge Animate CC: Creating and Animating Working with Pages in Adobe InDesign CC 2015 Artwork

Adobe Edge Animate CC: Importing Artwork, Text • Adobe Photoshop CC Animation and Typeface Properties Adobe Photoshop CC 2015 Basics Adobe Edge Animate CC: Transitions, Symbols, and Adobe Photoshop CC 2015: File Types and Color Editing Synchronizing Motion

Adobe Photoshop CC 2015: Selection Tools and Adobe Edge Animate CC: Interactive Compositions Techniques Adobe Edge Animate CC: Publishing Compositions Adobe Photoshop CC 2015: Layers and Type Adobe Edge Animate CC: Working with Video and Audio Adobe Photoshop CC 2015 Enhancement Tools and Techniques PRODUCTIVITY & Adobe Photoshop CC 2015 Cloning and Editing COLLABORATION TOOLS

Adobe Photoshop CC 2015 Paths and Techniques APPLE MAC OS X

• Mac OS X Lion for End Users • Adobe Premiere Elements 13 Getting Started with Mac OS X Lion for End Users Adobe Premiere Elements 13 Essentials Getting Organized with Mac OS X Lion

• Adobe Premiere Pro CC Using Mac OSX Lion to Interact with the World

Adobe Premiere Pro CC 2015 Fundamentals Under the Hood with Mac OS X Lion

Adobe Premiere Pro CC 2015 Panels and Effects

• Getting Started with Mac OS X Yosemite Adobe Premiere Pro CC 2015 Movies and Application Extensibility Introducing Mac OS X Yosemite

Working with Mac OS X Yosemite • Adobe Captivate 9 Fundamentals

Adobe Captivate 9: Getting Started

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • Mac OS X Yosemite Essentials Up and Running with Safari 5.1

Installing Mac OS X Yosemite Sharing Content and Browsing the Web Privately and Securely using Safari Managing and Configuring Mac OS X Yosemite

Enhancing the User Experience in Mac OS X Yosemite • Safari 10 for End Users Applications Safari 10: Browsing the Web Collaborating and Communicating Using Mac OS X Yosemite Safari 10: Saving, Bookmarking & Sharing Websites

Safari 10: Browsing Securely & Safely • Mac OS X El Capitan: First Look for End Users Safari 10: Customizing the Browser

Mac OS X El Capitan First Look PRODUCTIVITY & COLLABORATION TOOLS • Mac OS Sierra for End Users BEST PRACTICES FOR DESKTOP Mac OS Sierra: Navigating the Environment USERS

Mac OS Sierra: Using Finder Windows • IT Security for End Users Mac OS Sierra: Installing & Using Apps IT Security for End Users: IT Security Fundamentals

Mac OS Sierra: Setting & Managing Reminders IT Security for End Users: Using Corporate Devices Securely Mac OS Sierra: Accessing & Managing Files IT Security for End Users: Secure Corporate Mac OS Sierra: Using Siri & Search Communications and Networking

Mac OS Sierra: Managing User Accounts PRODUCTIVITY & Mac OS Sierra: Protecting User Data COLLABORATION TOOLS

Mac OS Sierra: Customizing Appearance MICROSOFT OFFICE 2016

Mac OS Sierra: Monitoring, Configuring, & Optimizing • Office 2016 First Look

Mac OS Sierra: Configuring Network & Share Settings Microsoft Office 2016: First Look Modern Productivity

Microsoft Office 2016: First Look Functionality and PRODUCTIVITY & Collaboration COLLABORATION TOOLS APPLE SAFARI X • Microsoft Office 2016: Beginning PowerPoint • Apple Safari for End Users Introduction to the PowerPoint 2016 Interface and Getting Started with Safari Basic Tasks

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Modifying and Formatting Slides in PowerPoint 2016 • Microsoft Office 2016: Intermediate Word Formatting Text Boxes and Working with Graphic Content in PowerPoint 2016 Using Illustrations, Styles, and Themes in Word 2016

Working with Graphic, Audio, and Video Content in Designing and Formatting Illustrations in Word 2016 PowerPoint 2016

Advanced Table Customization in Word 2016 Constructing and Modifying Tables and Charts in PowerPoint 2016 Maintaining, Protecting, and Reviewing Documents in

Word 2016

• Microsoft Office 2016: Beginning Word References, Proofing, Mail Merges, and Forms in Word 2016 Working with the Interface and Performing Basic Tasks in Word 2016 Sharing and Collaborating on Documents in Word 2016

Formatting Text in Word 2016

• Microsoft Office 2016: Beginning Excel Customizing Options and Using Document Views in Word 2016 Microsoft Excel 2016 Essentials: Creating, Editing, and

Saving Workbooks Creating and Formatting Tables in Word 2016

Microsoft Excel 2016 Essentials: Formatting Data Headers, Footers, Page Numbering, and Layout in Word 2016 Microsoft Excel 2016 Essentials: Data Presentation

Strategies Using the Navigation Pane and Creating Lists in Word 2016 Microsoft Excel 2016 Essentials: Formulas and

Functions

• Microsoft Office 2016: Intermediate Microsoft Excel 2016 Essentials: Charts, Tables, and PowerPoint Images

Creating Photo Albums, Sections, Transitions, and Animations in PowerPoint 2016 • Microsoft Office 2016: Intermediate Excel Using Hyperlinks, Actions, and Comments in PowerPoint 2016 Microsoft Excel 2016 Intermediate: Customizing Views,

Styles, and Templates Using Slide Show Presentation Tools in PowerPoint 2016 Microsoft Office 2016 Intermediate Excel: Creating

Custom Visual Effects Customizing Proofing and Default Options in PowerPoint 2016 Microsoft Office 2016 Intermediate Excel: Working with

Data Sharing and Protecting Presentations in PowerPoint 2016 Microsoft Office 2016 Intermediate Excel: Macros and

Advanced Queries Exporting Presentations and Compressing Media in PowerPoint 2016 Microsoft Office 2016 Intermediate Excel: PivotTables

and Advanced Charts

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Microsoft Office 2016 Intermediate Excel: Share, • Microsoft Office 2016: Beginning Access Review, and Collaborate Introduction to the Access 2016 Interface, Database Management, and Tables • Microsoft Office 2016: Beginning Outlook Creating Relationships, Queries, Forms and Reports in Access 2016 Getting to Know Outlook 2016

Managing Conversations and E-mail in Outlook 2016 • Microsoft Office 2016: Beginning OneNote Managing Attachments, and Inserting Items and Signatures in Outlook 2016 Getting to Know Microsoft OneNote 2016

Organizing Contacts in Outlook 2016 Working with Microsoft OneNote 2016

Using the Calendar to Schedule Appointments, Events, and Tasks in Outlook 2016 • Microsoft Office 2016: Beginning Project

Configuring and Managing Meetings and Notes in Getting Started with Project 2016 Outlook 2016 Working with Tasks, Relationships, Constraints, and Milestones in Project 2016 • Microsoft Office 2016: Intermediate Outlook Managing Resources and Views in Project 2016

Formatting E-mail in Outlook 2016 Tracking, Managing, and Sharing Projects in Project 2016 Configuring Message Options in Outlook 2016

Customizing and Managing Outlook 2016 • Microsoft Office 2016: Beginning Visio

Managing Automation, Storage, and Tidying Up in Getting Started with Visio 2016 Outlook 2016 Creating and Managing Diagrams In Visio 2016 Managing Contacts, Tasks, and the Calendar in Outlook 2016 Designing and Enhancing Diagrams in Visio 2016

Viewing and Configuring Outlook 2016 Backstage Collaborating, Evaluating, and Saving Diagrams in Visio Options 2016

• Microsoft Office 2016: Advanced Excel • Microsoft Office 2016: SharePoint for End Users Microsoft Excel 2016 Advanced: Apps and What-if Analysis Navigating, Customizing, Lists and Libraries in SharePoint 2016 Microsoft Excel 2016 Advanced: Power Pivot, Custom Formatting, Fills, and Forms Managing Libraries and Lists in SharePoint 2016

Microsoft Excel 2016 Advanced: Accessibility, Document Sets, Alerts, Site Pages, and Web Parts in Transforming Data, and Errors SharePoint 2016

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Social Networking and Collaboration in SharePoint 2016 Microsoft PowerPoint 2016 for iPad: Formatting Presentations Tags, Notes, Community Sites, and Search in SharePoint 2016 Microsoft PowerPoint 2016 for iPad: Illustrating Presentations Content Types, Workflows, Calendar, and Office Applications in SharePoint 2016 Microsoft PowerPoint 2016 for iPad: Preparing and Delivering Slideshows

• Microsoft Office 2016: New Features • Microsoft Office 2016: OneNote for iPad New and Improved Features in Office 2016, Word and Outlook Microsoft OneNote 2016 for iPad: Creating Notebooks

Features in Office 2016, PowerPoint, Excel, Visio, Project Microsoft OneNote 2016 for iPad: Creating Notes and Access, OneNote Microsoft OneNote 2016 for iPad: Formatting Notes

• Microsoft Office 2016: PowerPoint Best Microsoft OneNote 2016 for iPad: Illustrating Notes Practices Microsoft OneNote 2016 for iPad: Using Collaboration Designing Effective PowerPoint Presentations Tools

Using Slide Masters and Slide Elements to Optimize Impact • Microsoft Office 2016: Sharepoint for iOS

Microsoft Sharepoint 2016 for iOS: Signing in and • Microsoft Office 2016: Word for iPad Navigating

Microsoft Word 2016 for iPad: Creating, Opening, and Microsoft Sharepoint 2016 for iOS: Collaborating Saving Documents Microsoft Sharepoint 2016 for iOS: Blogging Microsoft Word 2016 for iPad: Editing Documents

Microsoft Word 2016 for iPad: Formatting Documents • Microsoft Office 2016: Excel for iPad

Microsoft Word 2016 for iPad: Shaping and Structuring Microsoft Excel 2016 for iPad: Using Workbooks Documents Microsoft Excel 2016 for iPad: Inserting and Microsoft Word 2016 for iPad: Adding Graphics to Manipulating Data Documents Microsoft Excel 2016 for iPad: Formatting Data Microsoft Word 2016 for iPad: Using Collaboration Tools Microsoft Excel 2016 for iPad: Visualizing Data in Tables and Charts

• Microsoft Office 2016: PowerPoint for Microsoft Excel 2016 for iPad: Using Formula Tools iPad Microsoft Excel 2016 for iPad: Using Collaboration Tools Microsoft PowerPoint 2016 for iPad: Building Presentations

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • Microsoft Office 2016: Excel for iPhone • Skype for Business 2016

Microsoft Excel 2016 for iPhone: Using Workbooks Skype for Business 2016: Getting Started

Microsoft Excel 2016 for iPhone: Inserting and Skype for Business 2016: Chatting and Calling Manipulating Data Skype for Business 2016: Organizing and Hosting Microsoft Excel 2016 for iPhone: Inserting Tables and Meetings Illustrations Skype for Business 2016: Meeting Tools Microsoft Excel 2016 for iPhone: Using Collaboration Tools

• Skype for iOS

• Microsoft Office OneDrive Skype for iOS

Microsoft Office Online OneDrive: Sign-in and Setup

• Skype for Web Microsoft Office Online OneDrive: Storage Services Skype for Web Microsoft Office Online OneDrive: File Organization

Microsoft Office Online OneDrive: OneDrive for iOS • Microsoft Office 2016: PowerPoint for

iPhone

• Outlook Mail for Web Microsoft PowerPoint 2016 for iPhone: Creating & Opening Presentations Microsoft Outlookfor Web: Getting Started Microsoft PowerPoint 2016 for iPhone: Building Microsoft Outlookfor Web: Sending and Receiving Email Presentations

Microsoft Outlookfor Web: Formatting Email Microsoft PowerPoint 2016 for iPhone: Formatting Presentations Microsoft Outlookfor Web: Organizing Email Microsoft PowerPoint 2016 for iPhone: Illustrating Microsoft Outlookfor Web: Contact Tools Presentations

Microsoft Outlookfor Web: Calendar Tools Microsoft PowerPoint 2016 for iPhone: Preparing & Delivering Slideshows

Microsoft Outlookfor Web: Configuring the App

• Microsoft Office 2016: Word for iPhone

• Skype for Windows Microsoft Word 2016 for iPhone: Creating, Opening & Saving Documents Skype for Windows: Sign-in and Setup

Microsoft Word 2016 for iPhone: Editing Documents Skype for Windows: Chat Tools

Microsoft Word 2016 for iPhone: Shaping & Formatting Skype for Windows: Voice and Video Tools Documents

Skype for Windows: Managing Contacts Microsoft Word 2016 for iPhone: Adding Graphics to Documents

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Microsoft Word 2016 for iPhone: Using Collaboration Microsoft OneNote 2016 for Mac: Creating Notes Tools Microsoft OneNote 2016 for Mac: Illustrating Notes

PRODUCTIVITY & Microsoft OneNote 2016 for Mac: Protecting and COLLABORATION TOOLS Sharing Notebooks

MICROSOFT OFFICE FOR MAC 2016 Microsoft OneNote 2016 for Mac: Configuring the Application

• Microsoft Office for Mac 2016 - Excel

Microsoft Excel 2016 for Mac: Opening and Setting Up • Microsoft Office for Mac 2016 - Outlook Excel Microsoft Outlook 2016 for Mac: Opening and Setting Microsoft Excel 2016 for Mac: Creating, Saving, and Up the Client Sharing Workbooks Microsoft Outlook 2016 for Mac: Sending and Receiving Microsoft Excel 2016 for Mac: Manipulating Data Email

Microsoft Excel 2016 for Mac: Formatting Data Microsoft Outlook 2016 for Mac: Formatting Email

Microsoft Excel 2016 for Mac: Custom and Conditional Microsoft Outlook 2016 for Mac: Organizing Email Formatting Microsoft Outlook 2016 for Mac: Using the Contact Microsoft Excel 2016 for Mac: Illustrating Documents Tools

Microsoft Excel 2016 for Mac: Finding, Sorting, and Microsoft Outlook 2016 for Mac: Using the Calendar Filtering Data Tools

Microsoft Excel 2016 for Mac: Referencing Data Microsoft Outlook 2016 for Mac: Configuring the Client

Microsoft Excel 2016 for Mac: Basic Formulas • Microsoft Office for Mac 2016 - Microsoft Excel 2016 for Mac: Working with Formulas PowerPoint

Microsoft PowerPoint 2016 for Mac: Configuring Microsoft Excel 2016 for Mac: Charts and Graphs PowerPoint

Microsoft Excel 2016 for Mac: PivotTables Microsoft PowerPoint 2016 for Mac: Building and

Structuring a Presentation Microsoft Excel 2016 for Mac: Extracting Information with Formulas Microsoft PowerPoint 2016 for Mac: Saving, Exporting,

and Sharing Presentations Microsoft Excel 2016 for Mac: Configuring Excel

Microsoft PowerPoint 2016 for Mac: Inserting and Manipulating Text • Microsoft Office for Mac 2016 - OneNote Microsoft PowerPoint 2016 for Mac: Formatting your Microsoft OneNote 2016 for Mac: Creating and Opening Presentation Notebooks

Microsoft PowerPoint 2016 for Mac: Illustrating your Microsoft OneNote 2016 for Mac: Working with Presentation Notebooks

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Microsoft PowerPoint 2016 for Mac: Creating Graphics • Microsoft Office 2016: Outlook Web App & Diagrams in Your for iPad Presentation

Microsoft Outlook 2016 for iPad: Sign-in and Setup Microsoft PowerPoint 2016 for Mac: Organizing your Presentation Assets Microsoft Outlook 2016 for iPad: Working with Email

Microsoft PowerPoint 2016 for Mac: Adding Animation Microsoft Outlook 2016 for iPad: Organizing Email to your Presentation

Microsoft Outlook 2016 for iPad: Calendar Tools Microsoft PowerPoint 2016 for Mac: Preparing and Delivering your Slideshow

PRODUCTIVITY & • Microsoft Office for Mac 2016 - Word COLLABORATION TOOLS

Microsoft Word 2016 for Mac: Opening and Setting Up MICROSOFT OFFICE SWAY

Microsoft Word 2016 for Mac: Creating, Opening, and • Microsoft Office Sway Web App Saving Documents Microsoft Office Sway for Web: Signing in and Creating Microsoft Word 2016 for Mac: Editing Documents Presentations

Microsoft Word 2016 for Mac: Formatting Documents Microsoft Office Sway for Web: Building Presentations

Microsoft Word 2016 for Mac: Shaping and Structuring Microsoft Office Sway for Web: Delivering and Documents Publishing Presentations

Microsoft Word 2016 for Mac: Using the Find and Replace Tool • Sway for Windows

Microsoft Word 2016 for Mac: Illustrating Documents Sway for Windows

Microsoft Word 2016 for Mac: Using Table Tools Sway for Windows: Building Presentations

Microsoft Word 2016 for Mac: Creating Graphics and Sway for Windows: Delivering & Publishing Diagrams Presentations

Microsoft Word 2016 for Mac: Creating Forms and Bulk Mailings PRODUCTIVITY & COLLABORATION TOOLS Microsoft Word 2016 for Mac: Using Research Tools MICROSOFT OFFICE 2013 Microsoft Word 2016 for Mac: Using Sharing and Collaboration Tools • Microsoft Office 2013: Beginning Word Microsoft Word 2016 for Mac: Configuring the Performing Basic Tasks in Word 2013 Application

Editing and Formatting in Word 2013

Structuring a Document in Word 2013

Adding Lists and Objects in Word 2013 (Update Avail.)

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Adding Lists and Objects in Word 2013 Advanced Formats and Layouts in Excel 2013

Using Tables in Word 2013 Advanced Formulas and Functions in Excel 2013

Using Financial Functions and What-If Analysis in Excel • Microsoft Office 2013: Beginning Access 2013

Creating and Populating a Database in Access 2013 Using PivotTables, PivotCharts, and Advanced Charts in Excel 2013 Modifying Tables in Access 2013

Creating and Modifying Queries in Access 2013 • Microsoft Office 2013: SharePoint for Power Users Creating and Modifying Forms in Access 2013 Configuring Pages, Sites, and Content in SharePoint Creating and Modifying Reports in Access 2013 2013

Configuring Lists, Libraries, E-mail, and Announcements in SharePoint 2013 • Microsoft Project 2013

Setting up a Project in Project 2013 Managing Templates, Views, and Versioning in SharePoint 2013

Task-based Scheduling in Project 2013 Managing Web Parts, Users, and Groups in SharePoint

2013 Resource Management in Project 2013

Using and Configuring Search in SharePoint 2013 Tools for Tracking Project Performance in Project 2013

Workflows, Collaboration, and Analysis in SharePoint Communicate and Finalize Project Information Using 2013 Project 2013

• Microsoft Office 2013: Advanced Excel • Microsoft Office 2013: Advanced Outlook Creating and Customizing Visual Elements in Excel 2013 Formatting E-mail and Configuring Message Options in Outlook 2013 Customizing Options and Views in Excel 2013

Management and Customization in Outlook 2013 Manipulating Data in Excel 2013

Mail Automation, Cleanup, and Storage in Outlook 2013 Data Search, Data Validation, and Macros in Excel 2013

Collaboration and Customization with the Calendar, Contacts and Tasks in Outlook 2013 • Microsoft Office 2013: Advanced PowerPoint

• Microsoft Office 2013: Power User Excel Advanced Slide Shows Tools in PowerPoint 2013

Sharing and Linking Data, and Adding Office Apps to Sharing, Printing, Protecting and Delivery Presentations Excel 2013 In PowerPoint 2013

Reviewing and Protecting Content in Excel 2013

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • Microsoft Office 2013: Advanced Word Working with Contacts in Outlook 2013

Advanced Formatting in Word 2013 Scheduling with Appointments, Events, and Tasks in Outlook 2013 Customizing Document Layout in Word 2013 Working with Meetings in Outlook 2013 Advanced Table Customization in Word 2013 (Update Avail.) • Microsoft Office 2013: Beginning Advanced Table Customization in Word 2013 PowerPoint

Inserting and Formatting Graphics in Word 2013 Creating Presentations in PowerPoint 2013 (Update Avail.) Enhancing PowerPoint 2013 Presentations Inserting and Formatting Graphics in Word 2013 Animations and Media in PowerPoint 2013 Navigating and Reviewing Documents in Word 2013 Finalizing a PowerPoint 2013 Presentation Reference Tools and Mail Merge in Word 2013

Adjusting Document Views and Customizing the • Microsoft Office 2013: SharePoint for Appearance of Word 2013 End Users Sharing and Collaboration in Word 2013 Navigating, Lists, Libraries, Alerts, and Document Sets in SharePoint 2013

• Microsoft Office 2013: Beginning Excel My Site and Social Features in SharePoint 2013

Creating Workbooks, Worksheets, and Data in Excel Community Sites, Search, and Office Integration in 2013 SharePoint 2013

Saving and Printing Data in Excel 2013

• Microsoft OneNote 2013 Formatting Cells and Worksheets in Excel 2013 The Microsoft OneNote 2013 Interface Formatting Data in Excel 2013 Getting Started with Microsoft OneNote 2013 Presenting Data using Conditional Formatting and Sparklines in Excel 2013 Working With and Sharing Content in Microsoft OneNote 2013 Performing Calculations Using Functions in Excel 2013 OneNote 2013 Integration with Other Microsoft Presenting Data in Tables and Charts in Excel 2013 Applications

• Microsoft Office 2013: Beginning • Microsoft Lync 2013 Outlook Microsoft Lync 2013 Working with E-mail in Outlook 2013

Managing E-mail in Outlook 2013

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • Skype for Business • Microsoft Office 2010: New Features

Skype for Business: New Features, Profile, and Contacts Office 2010 New Core Features

Skype for Business: Calls, IMs, and Meeting features New Messaging and Collaboration Features in Office 2010 Skype for Business: Sharing, Collaboration, and Video Calls Office 2010 Web Apps and New Features in Publisher and Mobile

• Managing Projects with Microsoft Project 2013 • Microsoft Office 2010 New Features for Users Migrating from Office 2003 Setting Up a Project in Microsoft Project 2013 The New Office 2010 Interface, Word 2010, and Excel Creating a Task-Based Schedule in Microsoft Project 2010 2013 Outlook 2010 and Collaboration in Office 2010 Managing Resources and Assignments in Microsoft Project 2013 New Features for PowerPoint, Publisher, and Access in Office 2010 Tracking and Analyzing Projects Using Microsoft Project 2013 • Microsoft Office 2010: Beginning Word Communicating Project Information Using Microsoft Project 2013 Getting Started with Word 2010

Formatting and Working with Text in Word 2010 • Visio 2013 Organizing and Arranging Text in Word 2010 Visio 2013: Exploring the Interface Moving Around in Word 2010 Visio 2013: Creating, Saving, & Sharing Documents Structuring Word 2010 Documents Visio 2013: Formatting & Structuring a Document Reviewing Documents in Word 2010 Visio 2013: Inserting Shapes & Images Saving, Sharing, and Printing in Word 2010 Visio 2013: Formatting & Organizing Shapes Customizing the Behavior and Appearance of Word Visio 2013: Inserting & Formatting Text 2010

Visio 2013: Adding Data to Diagrams Drawing and Inserting Graphics in Word 2010

Visio 2013: Creating Data Graphics & Reports • Microsoft SharePoint 2010: New Features for End Users PRODUCTIVITY & COLLABORATION TOOLS SharePoint 2010 New Features for End Users

MICROSOFT OFFICE 2010

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • Microsoft SharePoint 2010 for End Users • Microsoft Office 2010: Beginning Outlook Getting Started with SharePoint 2010 Getting Started with Outlook 2010 Using SharePoint 2010 with Office 2010 Managing Conversations and Organizing E-mail in Outlook 2010 • Microsoft SharePoint 2010: New Features for Power Users Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010 Microsoft SharePoint 2010: New Features for Power Users Using the Calendar for Appointments, Events, and Meetings in Outlook 2010

• Microsoft SharePoint 2010 for Power Managing Meetings and Customizing the Calendar in Outlook 2010 Users Managing SharePoint 2010 Sites, Lists, and Libraries Outlook 2010 Social Connector and Messaging

Managing SharePoint 2010 Pages and Components Working with Contacts in Outlook 2010

SharePoint 2010 Security and Business Intelligence Using the Tasks, Notes, and Journal Features in Outlook 2010

• Microsoft Office 2010: Beginning Excel • Microsoft Office 2010: Advanced Word Getting Started with Excel 2010 Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010 Applying Basic Data Formatting in Excel 2010

Adding Tables of Contents, Footnotes, Hyperlinks, and Moving and Getting Around in Excel 2010 Bookmarks in Word 2010

Moving Data and Modifying Worksheets in Excel 2010 Forms, Fields, and Mail Merge in Word 2010

Saving, Sending, and Printing Excel 2010 Workbooks Managing, Inspecting, and Recovering Word 2010 Documents Using Conditional Formatting, Tables, and Sparklines in Excel 2010 Creating and Formatting Tables in Word 2010

Reviewing and Protecting Content in Excel 2010 Manipulating Tables in Word 2010

Using Basic Formulas in Excel 2010 Embedding Charts and Tables into Word 2010

Using Basic Functions with Excel 2010

• Microsoft Office 2010: Advanced Excel Inserting Basic Charts in Excel 2010 Customizing Visual Elements in Excel 2010 Adding Visuals, Themes, and Styles to Excel 2010 Workbooks Workbook Settings, Conditional Formatting, and Number Formats in Excel 2010

Organizing Data and Objects in Excel 2010

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Verifying Excel 2010 Data and Formulas Collaborating and Sharing Presentations in PowerPoint 2010 Automating Excel 2010 Tasks Using Macros

Analyzing Data with What-if Analysis in Excel 2010 • Microsoft Office 2010: Beginning Access

PivotTables and PivotCharts in Excel 2010 Getting Started with Access 2010

PivotTable Filters, Calculations, and PowerPivot Creating Basic Tables in Access 2010

Data Manipulation and Simple Relationships in Access 2010 • Microsoft Office 2010: Advanced Outlook Introduction to Forms in Access 2010

Formatting E-mail and Configuring Message Options in Outlook 2010 Modifying Basic Forms in Access 2010

Customizing Outlook 2010 and Managing Accounts Introduction to Queries in Access 2010

Managing E-mail with Rules, Automatic Replies, and Introduction to Reports in Access 2010 Alerts in Outlook 2010

Working with Files and Folders and Using Search and • Microsoft Office 2010: Beginning Project RSS Feeds in Outlook 2010 Introduction to Project Management using Project 2010 Data Files, Archiving, and Send/Receive Groups in Outlook 2010 Introduction to Project 2010

Implementing Security with Outlook 2010 Initializing a Project with Project 2010

Accessing Exchange Remotely and Using Forms in Defining Project Properties in Project 2010 Outlook 2010 Building a Schedule with Project 2010

• Microsoft Office 2010: Beginning Creating Resources in Project 2010 PowerPoint Managing Resource Assignments with Project 2010 Getting Started with PowerPoint 2010

Monitoring Schedule Performance with Project 2010 Visually Enhancing PowerPoint 2010 Presentations

Communicating Project Information with Project 2010 Adding Images to Presentations in PowerPoint 2010

Using Multimedia and Animations in PowerPoint 2010 • Microsoft Office 2010: Advanced Access

Advanced Importing and Exporting with Access 2010 • Microsoft Office 2010: Advanced PowerPoint PivotTables and PivotCharts in Access 2010

Using Advanced Slide Show Tools in PowerPoint 2010 Retrieving, Validating, and Attaching Data in Access 2010

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Subforms, Subreports, and Conditional Formatting in • Microsoft OneNote 2010 for End Users Access 2010 Microsoft Office 2010: Managing Information with Joins, SQL, and Action Queries in Access 2010 OneNote

Using Access 2010 with SharePoint and Access Services Microsoft Office 2010: Sharing Information with OneNote Access 2010 Macros and VBA

Optimizing, Securing, and Sharing Access 2010 • Microsoft Office 2010: Lync for End Databases Users

Microsoft Office 2010: Getting Started with Lync • Microsoft Office 2010: Power User Excel Microsoft Office 2010: Lync Meetings, Calls, Sharing and Sharing Excel 2010 Workbooks Online and on a Collaboration Network

Using Excel 2010 to Collaborate Online and with Other PRODUCTIVITY & Office Applications COLLABORATION TOOLS Using Lookup, Reference, Math, and Text Functions in MICROSOFT OFFICE FOR MAC 2011 Excel 2010

• Manipulating Formulas and Using Forms in Excel 2010 Microsoft Office: Beginning Word for Mac 2011 Using Excel 2010 Data Connections: Web Queries, XML, Microsoft Word for Mac 2011: Getting Started and Databases

Microsoft Word for Mac 2011: Formatting and Working with Text • Microsoft Office 2010: Advanced Project Microsoft Word for Mac 2011: Structuring and Advanced Customizing with Project 2010 Organizing Documents

Advanced Tools for Managing Multiple Projects with Project 2010 Microsoft Word for Mac 2011: Moving Around a Document

Advanced Resource Management with Project 2010 Microsoft Word for Mac 2011: Adding and Formatting

Images Advanced Scheduling Management with Project 2010

Microsoft Word for Mac 2011: Creating and Formatting Advanced Reporting and Management Tools in Project Tables 2010

Microsoft Word for Mac 2011: Saving, Printing, and Spellchecking • Microsoft Office 2010: Beginning Visio

Getting Started with Visio 2010 • Microsoft Office: Beginning Excel for

Mac 2011 Working with Diagrams in Visio 2010

Microsoft Excel for Mac 2011: Getting Started Collaboration, Evaluation and Printing in Visio 2010

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Microsoft Excel for Mac 2011: Applying Basic Data PRODUCTIVITY & Formatting COLLABORATION TOOLS Microsoft Excel for Mac 2011: Navigating the Interface MICROSOFT OFFICE 2007 and Viewing Workbooks

Microsoft Excel for Mac 2011: Moving Data and • Microsoft Office 2007: Beginning Word Modifying Worksheets Getting Started with Word 2007

Microsoft Excel for Mac 2011: Using Basic Formulas Working with Text and Paragraphs in Word 2007

Microsoft Excel for Mac 2011: Using Basic Functions Structuring, Editing, Saving, and Opening Documents in Word 2007 Microsoft Excel for Mac 2011: Inserting Basic Charts

Printing, Help, and Automated Formatting in Word 2007 Microsoft Excel for Mac 2011: Saving, Sending, and Printing Workbooks Working with Documents in Word 2007

• Microsoft Office: Beginning Outlook for • Microsoft Office 2007: Beginning Mac 2011 Outlook Microsoft Outlook for Mac 2011: Getting Started Getting Started with Outlook 2007

Microsoft Outlook for Mac 2011: Managing Conversations and E-mail Formatting and Managing E-mail in Outlook 2007

Microsoft Outlook for Mac 2011: Mastering E-mail Using the Calendar in Outlook 2007

Microsoft Outlook for Mac 2011: Scheduling with the Using Contacts, Tasks, Notes, and Customizing the Calendar Interface in Outlook 2007

Microsoft Outlook for Mac 2011: Managing Contacts Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007

Moving Beyond E-mail to Maximize Microsoft Outlook’s Potential • Microsoft Office 2007: Advanced Word

Advanced Formatting in Word 2007 • Microsoft Office: Beginning PowerPoint for Mac 2011 Advanced Document Navigation and Document Reviews in Word 2007 Microsoft PowerPoint for Mac 2011: Getting Started

Using Tables, Charts, and Graphics in Word 2007 Microsoft PowerPoint for Mac 2011: Adding Simple Presentation Enhancements

Microsoft PowerPoint for Mac 2011: Using Media Files • Microsoft Office 2007: Advanced in a Presentation Outlook

Microsoft PowerPoint for Mac 2011: Animations and Customizing Outlook 2007 and Using the Journal Presentation Tools Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Working with SharePoint, Calendars, and Forms in Protecting and Sharing Excel 2007 Workbooks Outlook 2007 Exchanging Data with Excel 2007

• Microsoft Office 2007: Beginning Excel • Microsoft Office 2007: Advanced Getting Started with Excel 2007 PowerPoint Manipulating and Formatting Data and Worksheets in Creating Custom Slide Shows in PowerPoint 2007 Excel 2007

Distributing Presentations in PowerPoint 2007 Reviewing and Printing in Excel 2007

Excel 2007 Formulas and Functions • Microsoft Office 2007: Beginning Access Excel 2007 Charts, Pictures, Themes, and Styles Getting Started with Access 2007

Basic Access 2007 Tables • Microsoft Office 2007: Advanced Excel Basic Access 2007 Forms Advanced Formatting in Excel 2007

Queries and Reports in Access 2007 Advanced Data Management in Excel 2007

Advanced Customization in Excel 2007 • Microsoft Office 2007: Beginning Project

• Microsoft Office 2007: Word for the Creating and Designing a Project with Project 2007 Power User Specifying and Assigning Resources in Project 2007 Advanced Data Manipulation Features in Word 2007

Tracking and Reporting Progress with Project 2007 Advanced Document Features in Word 2007

Collaborative Features in Word 2007 • Microsoft Office 2007: Advanced Project Advanced Customization with MS Project 2007 • Microsoft Office 2007: Beginning PowerPoint Project Data Management and Performance with MS Project 2007 Getting Started with PowerPoint 2007

Adding Graphics to Presentations in PowerPoint 2007 • Microsoft Office 2007: Collaborating, Communicating, and Sharing Adding Multimedia and Animations to Presentations in Information PowerPoint 2007

Microsoft Office 2007: Collaborating with Groove and Communicator • Microsoft Office 2007: Excel for the Power User Microsoft Office 2007: Sharing Information with OneNote 2007 Analyzing Data in Excel 2007

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • Microsoft Office 2007: Advanced Access • Microsoft Office Live Meeting 2007 for End Users Importing and Exporting Data and Data Presentation in Access 2007 Attending a Microsoft Office 2007 Live Meeting

Advanced Data Management in Access 2007 Hosting a Microsoft Office 2007 Live Meeting

• Microsoft Office 2007: Publisher PRODUCTIVITY & Creating Customized Publications with Publisher 2007 COLLABORATION TOOLS MICROSOFT OFFICE 365 Extending Publisher 2007 Beyond Publications

• Microsoft Office Online and Office 365

• Microsoft Office 2007: Outlook for the Introducing Microsoft Office Online for Personal Use Power User Introducing Microsoft Office 365 Applications Data Security, Archiving, and Working Offline in Outlook 2007

Instant, Text, and Unified Messaging in Outlook 2007 • Microsoft Office 365

Microsoft Office 365: Applications Business Contact Manager with Outlook 2007

Microsoft Office 365: Document Management

• Microsoft Office 2007: Access for the Power User • Microsoft Office 365 for Advanced Programmability and Administration in Access 2007 Business Users

Microsoft Office 365 for Advanced Business Users: Database Administration in Access 2007 Portal Enhancements

Microsoft Office 365 for Advanced Business Users: • Microsoft Office 2007: Beginning Visio Clutter and Compliance

Creating Visio 2007 Diagrams Microsoft Office 365 for Advanced Business Users: IT Management Controls Enhancing and Customizing Diagrams in Visio 2007 Microsoft Office 365 for Advanced Business Users: New Collaborating and Using Visio 2007 With Other Presentation Features Programs

• Office 365: Delve • Microsoft Office 2007: Outlook Web Access Microsoft Office 365 Delve: Using Boards to Organize Documents Using Outlook Web Access 2007

Outlook Web Access 2007 Advanced Features • Office 365: Teams

Microsoft Office 365 Teams: Sign-in and Setup

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Microsoft Office 365 Teams: Teams and Channels Microsoft Office 365 Planner: Managing Tasks

Microsoft Office 365 Teams: Conversation Tools Microsoft Office 365 Planner: Sharing Information

Microsoft Office 365 Teams: Creating, Finding, and Sharing Information • Office 365: SharePoint Online

Microsoft Office 365 Teams: Call and Meeting Tools Sharepoint Online: Signing In & Setting Up

Sharepoint Online: Working with the Newsfeed • Office 365: Groups Sharepoint Online: Working with SharePoint Apps Microsoft Office 365 Groups: Creating, Joining & Managing Groups SharePoint Online: Working with Document Libraries

Microsoft Office 365 Groups: Group Communication Sharepoint Online: Working with Team Sites

Microsoft Office 365 Groups: Group File Sharing Sharepoint Online: Building Web Pages

Microsoft Office 365 Groups: Group Calendar SharePoint Online: Working with Blogs Management

Microsoft Office 365 Groups: Group Applications • Office 365: Excel Online Excel Online: Navigating the Interface • Office 365: Stream Excel Online: Managing Workbooks Microsoft Office 365 Stream: Finding & Watching Videos

Excel Online: Inserting & Manipulating Data Microsoft Office 365 Stream: Publishing Videos & Using Channels Excel Online: Formatting Data

Excel Online: Visualizing Data in Tables & Charts • Office 365: Yammer Office 365 Yammer: Setting Up Excel Online: Using Collaboration Tools

Office 365 Yammer: Posting & Reacting to Status Updates • Office 365: Forms

Office 365 Yammer: Using Groups Microsoft Office 365 Forms: Creating Forms

Office 365 Yammer: Collaborating & Communicating Microsoft Office 365 Forms: Sharing & Completing Forms

Office 365 Yammer: Configuring Networks Microsoft Office 365 Forms: Viewing & Analyzing Results

• Office 365: Planner

Microsoft Office 365 Planner: Signing in & Setting Up • Office 365: OneNote Online

OneNote Online: Formatting Notebooks Microsoft Office 365 Planner: Planning Projects

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS OneNote Online: Creating & Opening Notes Word Online: Editing Documents

OneNote Online: Formatting & Illustrating Notes Word Online: Saving & Printing Documents

OneNote Online: Using Collaboration Tools Word Online: Formatting Documents

• Office 365: Outlook Online PRODUCTIVITY & COLLABORATION TOOLS Outlook Online: Contact Tools MICROSOFT WINDOWS 10 Outlook Online: Customization

• Microsoft Windows 10 End User Outlook Online: Sending & Receiving Email Microsoft Windows 10 End User: Signing In and First Outlook Online: Formatting Email View

Outlook Online: Organizing Email Microsoft Windows 10 End User: Hardware, Software, and Security Settings Outlook Online: Calendar Tools Microsoft Windows 10 End User: Customizing Windows 10

• Office 365: PowerPoint Online Microsoft Windows 10 End User: New Features PowerPoint Online: Opening & Navigating Microsoft Windows 10 End User: Browsing with Edge PowerPoint Online: Building Presentations Microsoft Windows 10 End User: Cortana PowerPoint Online: Saving & Printing Presentations

PowerPoint Online: Formatting Presentations • Microsoft Windows 10 Fall Creators Update PowerPoint Online: Illustrating Presentations Windows 10 Fall Creators Update: Navigating in a PowerPoint Online: Preparing & Delivering Slideshows Desktop Environment

Windows 10 Fall Creators Update: Using Windows

• Office 365: OneDrive for Business 2017 Windows 10 Fall Creators Update: Accessing & OneDrive for Business 2017: Signing in & Setting Up Managing Files

OneDrive for Business 2017: Using the Storage Tools Windows 10 Fall Creators Update: Using Cortana

OneDrive for Business 2017: Organizing Files Windows 10 Fall Creators Update: Installing & Using Windows Universal Apps

Windows 10 Fall Creators Update: Using Screenshot • Office 365: Word Online Tools

Word Online: Formatting Text & Paragraphs Windows 10 Fall Creators Update: Managing Program & Files Types Word Online: Opening & Navigating in Word Online

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Windows 10 Fall Creators Update: Protecting & Backing Personalizing Windows 8.1 up Data Working with Apps in Windows 8.1 Windows 10 Fall Creators Update: Customizing System Appearance Managing Hardware and Advanced Options in Windows 8.1 Windows 10 Fall Creators Update: Configuring & Optimizing a System

• Microsoft Windows 8.1 Update 1: End Windows 10 Fall Creators Update: Configuring & Using Peripheral Devices User

Windows 8.1 Update 1: Navigating the UI Windows 10 Fall Creators Update: Ease of Access and Accessibility Tools Windows 8.1 Update 1: Working with Files and Apps

Windows 10 Fall Creators Update: Managing User Accounts Windows 8.1 Update 1: Windows Management and Customization Features

Windows 10 Fall Creators Update: Configuring Network & Share Settings PRODUCTIVITY & COLLABORATION TOOLS PRODUCTIVITY & COLLABORATION TOOLS MICROSOFT WINDOWS 7 MICROSOFT WINDOWS 8 • Microsoft Windows 7: First Look for End Users • Microsoft Windows 8: End User Microsoft Windows 7: First Look for End Users Windows 8: New Features and Common Tasks

Files and Connectivity in Windows 8 • Microsoft Windows 7: End User

Personalizing Windows 8 Getting Started with Windows 7

Working with Apps in Windows 8 Setting up and Securing Windows 7

Internet Explorer 10, File Sharing, and Recovery in Customizing Windows 7 Windows 8

Managing Hardware and Advanced Options in Windows PRODUCTIVITY & 8 COLLABORATION TOOLS

MICROSOFT INTERNET EXPLORER 11 • Microsoft Windows 8.1: End User • Using Internet Explorer 11 New Features and Common Tasks in Windows 8.1 Using Internet Explorer 11: Exploring the Interface Organizing Files and Searching for Items in Windows 8.1 Using Internet Explorer 11: Efficient Browsing

Getting Online, Sharing, and Using SkyDrive in Windows Using Internet Explorer 11: Working with Web Content, 8.1 RSS Feeds, and Downloads

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Using Internet Explorer 11: Accessibility and User • Google Photos Preferences Google Photos: Sign-in & Navigation Using Internet Explorer 11: Securing the Environment Google Photos: Uploading & Editing Photos Using Internet Explorer 11: Security Considerations Google Photos: Creating Albums & Slideshows

PRODUCTIVITY & Google Photos for Android COLLABORATION TOOLS Google Photos for iOS GOOGLE

• Google Apps Fundamentals • Google Hangouts

Google Apps: Google Drive Google Hangouts for Web: Hangouts in Gmail

Google Apps: Gmail and Calendar Google Hangouts on the Web

Google Apps: Docs and Sheets Google Hangouts for Android: Hangouts on Android

Google Apps: Slides, Sites, and Google+ Google Hangouts on iOS

• Google Analytics • Google Hangouts Meet

Google Analytics Fundamentals and Data Collection Google Hangouts Meet: Using Hangouts Meet on the Web

Google Analytics Reports Google Hangouts Meet: Using Hangouts Meet for iOS

Google Conversions and Tags

Analytics APIs and Tools • Google Sites

Google Sites for Web: Creating Sites

• Google Drawings Google Sites for Web: Creating Site Content

Google Drawings: Creating & Sharing Drawings Google Sites for Web: Integrating & Embedding Web Content in Sites Google Drawings: Using Drawing Tools

Google Sites for Web: Sharing & Publishing Sites Google Drawings: Adding Text to Drawings

• Google Keep • Google Team Drives Google Team Drives: Using the Storage Tools Google Keep: Google Keep on the Web

Google Team Drives: Organizing Documents Google Keep for Android

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • Google Docs Google Analytics for Web: Using Dashboards & Reports

Google Docs: Getting Started • Google Drive Google Docs: Creating, Opening & Saving Documents Google Drive: Getting Started Google Docs: Editing Documents Google Drive: Organizing Documents Google Docs: Formatting Documents

Google Docs: Shaping & Formatting Documents • Gmail

Google Docs: Using Table Tools Gmail for Web: Signing In & Setting Up

Google Docs: Creating Graphics & Diagrams Gmail for Web: Sending & Receiving Emails

Google Docs: Illustrating Documents Gmail for Web: Formatting Emails

Google Docs: Sharing & Collaboration Tools Gmail for Web: Organizing Emails

Gmail for Web: Using the Contact Tools • Google Forms Gmail for Web: Using the Calendar Tools Google Forms: Creating Forms Google Gmail for Web: Customizing Gmail Google Forms: Sharing & Completing Forms

Google Forms: Viewing & Analyzing Results • Google Slides

Google Slides: Getting Started • Google AdWords Google Slides: Creating & Managing Presentations Google AdWords: Setting up Ad Campaigns Google Slides: Building & Structuring Presentations Google AdWords: Creating Ads & Ad Groups Google Slides: Saving & Exporting Presentations Google AdWords: Using Audience, Placements & Keywords Google Slides: Inserting & Formatting Text

Google AdWords: Analyzing Ads & Campaigns Google Slides: Inserting & Formatting Tables

Google AdWords: Managing Accounts & Settings Google Slides: Illustrating Presentations

Google Slides: Preparing & Delivering Slideshows • Google Analytics for Web Google Slides: Sharing & Collaboration Google Analytics for Web: Creating & Managing Properties

• Google Sheets Google Analytics for Web: Analyzing Audiences & User Behavior Google Sheets: Getting Started

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Google Sheets: Creating, Opening & Saving Documents • Flickr for End Users

Google Sheets: Inserting & Manipulating Data Flickr: Sign-in & Setup

Google Sheets: Formatting Data Flickr: Photo Storage Tools

Google Sheets: Illustrating Documents Flickr: Organizing Photos & Creating Albums

Google Sheets: Finding, Sorting & Filtering Data Flickr: Editing Photos

Google Sheets: Referencing Data Flickr: Interacting with the Community

Google Sheets: Basic Formulas PRODUCTIVITY & Google Sheets: Charts & Graphs COLLABORATION TOOLS

Google Sheets: Pivot Tables MOBILE DEVICES

Google Sheets: Conditional Formulas • Getting Started with iOS 8 for iPad

Google Sheets: Solving Complex Problems with Introducing iOS 8 for iPad Formulas

Google Sheets: Extracting Information with Formulas • Getting Started with iOS 8 for iPhone

Google Sheets: Sharing & Collaboration Tools Introducing iOS 8 for iPhone

PRODUCTIVITY & • Windows 10 Mobile for End Users COLLABORATION TOOLS Microsoft Windows 10 Mobile: Windows Mobile Devices SOCIAL NETWORKING Microsoft Windows 10 Mobile: Managing Windows Mobile Apps • Yammer for Business Users Yammer for Business Users: Using Yammer Microsoft Windows 10 Mobile: Email and Communication Tools

Microsoft Windows 10 Mobile: Calendar Tools • Getting the Most from Social Networking Microsoft Windows 10 Mobile: Microsoft Edge on Mobile Devices Social Networking Fundamentals

Microsoft Windows 10 Mobile: Camera and Photo Tools Social Networking Services, Strategy, and Management

Microsoft Windows 10 Mobile: Listening to Music

• Buffer for Business Users Microsoft Windows 10 Mobile: Getting and Sharing Information Buffer: Sign-in & Account Creation

Microsoft Windows 10 Mobile: The Maps Application Buffer: Managing Social Media Activity

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Microsoft Windows 10 Mobile: Customizing Windows • iOS 10 for End Users Mobile Devices iOS 10: Setting Up & Using your iPad

• Android 6.0 for End Users iOS 10: Installing & Managing your iPad Apps

Android 6.0: Navigation & Setup iOS 10: Using your iPad Communication Tools

Android 6.0: Installing & Managing Apps iOS 10: Using the iPad Notes & Calendar Tools

Android 6.0: Using Email iOS 10: Using Safari for iPad

Android 6.0: Managing Contacts iOS 10: Using the iPad Camera & Photo Tools

Android 6.0: Managing Events & Alarms iOS 10: Listening to Music & Podcasts on your iPad

Android 6.0: Using Chrome iOS 10: Getting & Sharing Information With Your iPad

Android 6.0: Using the Camera & Photo Tools iOS 10: Using the Maps Application

Android 6.0: Retrieving & Sharing Information iOS 10: Customizing your iPad Settings

Android 6.0: Listening To Music iOS 10: Protecting & Backing Up your Data

Android 6.0: Configuring Devices iOS 10: Using iOS for iPhone

• Android 7.0 for End Users • iOS 7 for End Users

Android 7.0: Navigation & Setup iOS 7: Setup & Navigation

Android 7.0: Installing & Managing Apps iOS 7: Installing & Working with iPad Apps

Android 7.0: Using Email iOS 7: Communication Tools

Android 7.0: Managing Contacts iOS 7: Notes & Calendar Tools

Android 7.0: Managing Events & Alarms iOS 7: Safari for iPad

Android 7.0: Using Chrome iOS 7: iPads as Multimedia Devices

Android 7.0: Retrieving & Sharing Information iOS 7: Searching & Sharing

Android 7.0: Using The Camera & Photo Tools iOS 7: Customizing Settings

Android 7.0: Listening to Music iOS 7: Protecting & Managing Data

Android 7.0: Configuring Devices iOS 7: iOS for iPhone

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • iOS 9 for End Users • iOS 11 for End Users

iOS 9: Setup & Navigation iOS 11: Setting Up & Using your iPad

iOS 9: Installing & Working with iPad Apps iOS 11: Installing & Managing your iPad Apps

iOS 9: Communication Tools iOS 11: Using your iPad Communication Tools

iOS 9: Notes & Calendar Tools iOS 11: Using the iPad Notes & Calendar Tools

iOS 9: Safari for iPad iOS 11: Using Safari for iPad

iOS 9: Camera & Photo Tools iOS 11: Using the iPad Camera & Photo Tools

iOS 9: Music & Podcasts iOS 11: Listening to Music & Podcasts on your iPad

iOS 9: Searching & Sharing iOS 11: Finding and Sharing Information with your iPad

iOS 9: Customizing Settings iOS 11: Using the Maps Application

iOS 9: Protecting & Managing Data iOS 11: Customizing your iPad Settings

iOS 9: iOS for iPhone iOS 11: Protecting & Backing Up your Data

iOS 11: Using iOS for iPhone • Windows Phones 8.1 for End Users iOS 11: Using iOS for iPad Pro Windows 8.1: Navigating & Setting Up a Windows Mobile Device PRODUCTIVITY & Windows 8.1: Installing & Managing Windows Mobile Apps COLLABORATION TOOLS

SAP Windows 8.1: Email Tools

Windows 8.1: Calendar Tools • SAP Business Suite 7 for End Users

SAP Enterprise Resource Planning (ERP) Windows 8.1: Internet Explorer on a Mobile Device

SAP Customer Relationship Management (CRM) Windows 8.1: Camera & Photo Tools

SAP Product Lifecycle Management Windows 8.1: Listening to Music

SAP Supply Chain Management Windows 8.1: Retrieving & Sharing Information

SAP Supplier Relationship Management Windows 8.1: The Maps Application

Windows 8.1: Customizing a Windows Mobile Device • SAP Business One for End Users

SAP Business One - Introduction for End Users

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • SAP Business Objects Business LinkedIn for Web: Using Groups Intelligence LinkedIn for Web: Configuring an Account SAP BusinessObjects: Overview

SAP BusinessObjects: Crystal Reports • Tumblr for Web

SAP BusinessObjects: Web Intelligence Tumblr for Web: Getting Started with Blogs

SAP BusinessObjects: Dashboards and Analytics Tumblr for Web: Blog Authoring Tools

SAP BusinessObjects: InfoView Tumblr for Web: Finding Blogs

SAP BusinessObjects: Business Intelligence • Instagram for iOS PRODUCTIVITY & Instagram for iOS: Sign-in & Setup COLLABORATION TOOLS Instagram for iOS: Sharing Photos & Posts SEAGATE CRYSTAL REPORTS Instagram for iOS: Editing & Tagging Photos

• Fundamentals of Crystal Reports 2011

Getting Started with Crystal Reports 2011 • Pinterest for Web

Pinterest for Web: Finding Pins & Sharing Boards

PRODUCTIVITY & Pinterest for Web: Adding & Sharing Pins COLLABORATION TOOLS SOCIAL NETWORKING TOOLS • Pinterest for iOS

• YouTube for Web Pinterest for iOS: Using Pinterest for iOS

YouTube for Web: Searching & Viewing Videos

• Twitter for iOS YouTube for Web: Publishing Videos & Managing Channels Twitter for iOS: Signing In & Setting Up

YouTube for Web: Creating & Editing Videos Twitter for iOS: Following Users

Twitter for iOS: Sending Tweets • LinkedIn for Web Twitter for iOS: Sharing Photos & Videos LinkedIn for Web: Setting Up A Profile

LinkedIn for Web: Managing Contacts & Connections • Twitter for Web LinkedIn for Web: Posting Updates & Messages Twitter for Web: Signing In & Setting Up

LinkedIn for Web: Using Networking Tools Twitter for Web: Following Users

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Twitter for Web: Sending Tweets Evernote 6.0: Collaboration Tools

Twitter for Web: Finding Content • Freemind 1.0.1 Twitter for Web: Configuring the Service FreeMind 1.0.1: Using & Customizing the Interface

• Twitter for Professionals FreeMind 1.0.1: Creating, Saving, & Exporting Documents Twitter for Professionals: Promoting a Business & Engaging with Users FreeMind 1.0.1: Building a Mind Map

Twitter for Professionals: Analyzing Audiences & User FreeMind 1.0.1: Formatting a Mind Map Behavior

Twitter for Professionals: Using Twitter Media Studio • MindManager 2016

MindManager 2016: Working with the Interface • Tumblr for Android MindManager 2016: Creating, Saving & Exporting Tumblr for Android Documents

MindManager 2016: Adding Text to Mind Maps • Tumblr for iOS MindManager 2016: Illustrating Mind Maps Tumblr for iOS MindManager 2016: Adding Tables, Charts, & Data to Mind Maps PRODUCTIVITY & COLLABORATION TOOLS MindManager 2016: Adding Markers & Tags to Mind Maps PRODUCTIVITY TOOLS MindManager 2016: Using the Project Management Tools • JIRA Fundamentals

Leveraging the JIRA Platform for Development Projects MindManager 2016: Using Topics in Mind Maps

MindManager 2016: Formatting Mind Maps

• Evernote 6 MindManager 2016: Presenting Mind Maps

Evernote 6.0: Sign-in & Setup

Evernote 6.0: Creating & Opening Notes • Pocket for Web

Evernote 6.0: Structuring & Saving Notes Pocket for Web: Storing & Sharing Articles

Evernote 6.0: Formatting Notes • Salesforce Lightning Evernote 6.0: Illustrating Notes Salesforce Lightning: Sign-in & Setup

Evernote 6.0: Organizing Notes Salesforce Lightning: Leads, Opportunities, & Accounts

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Salesforce Lightning: Keeping Track of Activities Prezi Classic: Preparing & Delivering Slideshows

Salesforce Lightning: Contact Management & Communication • Scoop.it for Web

Salesforce Lightning: Managing Sales Data Scoop.it for Web: Sign-in & Setup

Scoop.it for Web: Finding & Curating Topics • Salesforce Chatter Scoop.it for Web: Creating & Using Scoops Salesforce Chatter: Sign-in & Profile Tools

Salesforce Chatter: Status Updates • Trello

Salesforce Chatter: Sharing Information Trello: Sign-in & Setup

Salesforce Chatter: Communicating with Other Users Trello: Creating Teams & Boards

Trello: Managing Cards • Salesforce Chatter for Lightning Trello: Finding & Sharing Information Salesforce Chatter for Lightning: Sign-in & Profile Tools

Salesforce Chatter for Lightning: Status Updates • Box

Salesforce Chatter for Lightning: Sharing Information Box for Web: Signing In & Setting Up

Box for Web: Using the Storage Tools • Slack 2016 Box for Web: Organizing Files Slack 2016: Signing in & Setting Up Box for Web: Sharing Files Slack 2016: Using Channels Box for Web: Managing Users & Group Permissions Slack 2016: Private Messaging & Communication Tools

Slack 2016: Creating, Finding, & Sharing Information • Dropbox for Web

Slack 2016: Configuring Slack Dropbox for Web: Signing In & Setting Up

Slack 2016: Using the iOS App Dropbox for Web: Using the Storage Tools

Dropbox for Web: Organizing Files • Prezi Classic Dropbox for Web: Managing Dropbox Teams Prezi Classic: Sign-in & Setup Dropbox for Web: Using the Collaboration Tools Prezi Classic: Building Presentations

Prezi Classic:Saving & Managing Presentations • Microsoft Power BI

Prezi Classic: Formatting Presentations Data Analytics using Power BI: Concepts

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Data Analytics Using Power BI: Data Sourcing and PRODUCTIVITY & Preparation COLLABORATION TOOLS Data Analytics Using Power BI: Data Modeling and MAC OS SIERRA PRODUCTIVITY Visualization TOOLS

• • Data Visualization with Tableau for Mac Contacts for Sierra Beginners Mac Contacts for Sierra: Using the Contacts App

Tableau Visualization Mac Contacts for Sierra: Adding & Organizing Contacts

Tableau Charts, Maps, and Dashboards Mac Contacts for Sierra: Sharing & Using Contact

Details

• Data Visualization and Analytics for Intermediate • Mac Mail for Sierra

Tableau Interface and Sharing Mac Mail for Sierra: Opening & Setting Up the Client

Tableau Visualization Design Mac Mail for Sierra: Sending & Receiving Emails

Tableau Charts Mac Mail for Sierra: Formatting Emails

Tableau Data Connections Mac Mail for Sierra: Organizing your Emails

Tableau Dashboards and Data Organization Mac Mail for Sierra: Configuring the Account & Client Settings Tableau Time Dimensions

Tableau Maps • Mac Photos for Sierra

Tableau Advanced Visualizations Mac Photos for Sierra: Getting Started

Tableau Calculations Mac Photos for Sierra: Organizing Photos

Tableau Scripting Mac Photos for Sierra: Tagging & Editing Photos

Mac Photos for Sierra: Sharing & Exporting Photos PRODUCTIVITY & COLLABORATION TOOLS PRODUCTIVITY & GRAPHICS AND DESIGN COLLABORATION TOOLS

• Balsamiq Mockups 3 COLLABORATION TOOLS

Introduction to Balsamiq Mockups • Basecamp 2

Working with Balsamiq Versions and Plugins Basecamp 2: Sign-in & Setup

Basecamp 2: Setting Up Projects

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Basecamp 2: Tracking Projects Cisco WebEx for Windows: Organizing & Hosting Meetings Basecamp 2: Managing Project Tasks & Assets Cisco WebEx for Windows: Using Meeting Tools Basecamp 2: Discussion & Collaboration Tools

• Convo • Basecamp 3 Convo: Sign-in & Setup Basecamp 3: Signing In & Setting Up Convo: Communication Tools Basecamp 3: Using the Team Communication Tools Convo: Working with Groups Basecamp 3: Setting Up & Tracking Projects Convo: Creating, Finding, & Sharing Information Basecamp 3: Managing your Project Tasks & Assets Convo: Configuring Convo Basecamp 3: Using the Calendar Tools Convo: The Convo iOS App Basecamp 3: Using Basecamp 3 for iOS

• LogMeIn GoToMeeting • Cisco Jabber 11.1 for Windows LogMeIn GoToMeeting: Sign-in & Setup Cisco Jabber 11.1 for Windows: Setting up the Client LogMeIn GoToMeeting: Organizing & Hosting Meetings Cisco Jabber 11.1 for Windows: Adding & Organizing Contacts • LogMeIn GoToWebinar Cisco Jabber 11.1 for Windows: Chat Tools LogMeIn GoToWebinar: Planning & Participating in Cisco Jabber 11.1 for Windows: Meeting Tools Webinars

LogMeIn GoToWebinar: Managing Webinars

• Cisco Jabber 11.8 for Windows

Cisco Jabber 11.8 for Windows: Setting Up the Client • Join.me for Windows

Cisco Jabber 11.8 for Windows: Adding & Organizing Join.me for Windows: Signing In & Setting Up an Contacts Account

Cisco Jabber 11.8 for Windows: Using the Chat & Voice Join.me for Windows: Organizing, Hosting & Joining Tools Meetings

Cisco Jabber 11.8 for Windows: Using the Meeting Tools Join.me for Windows: Using the Meeting Tools

• Cisco WebEx for Windows PRODUCTIVITY & COLLABORATION TOOLS Cisco WebEx for Windows: Sign-in & Setup FACEBOOK

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • Facebook for Web • Facebook Business: Facebook Pages

Facebook for Web: Sign-in & Setup Pages for Facebook Business: Setting Up a Page

Facebook for Web: Finding & Interacting with Friends Pages for Facebook Business: Creating Page Posts

Facebook for Web:Using the News Feed Pages for Facebook Business: Building your Page Reach

Facebook for Web: Posting Updates • Facebook Workplace Facebook for Web: Photo Tools Facebook Workplace: Signing In & Setting Up Facebook for Web: Group Tools Facebook Workplace: Posting Updates Facebook for Web: Creating & Managing Pages Facebook Workplace: Using Groups Facebook for Web: Creating & Organizing Events Facebook Workplace: Using the Photo Tools Facebook for Web: Private Communication Tools Facebook Workplace: Using the Private Communication Facebook for Web: Privacy & Security Settings Tools

Facebook Workplace: Creating & Organizing Events

• Facebook for iOS Facebook Workplace: Administering a Workplace Facebook for iPad: Sign-in & Setup Network

Facebook for iPad: Finding & Interacting with Friends PRODUCTIVITY & Facebook for iPad: Using the News Feed COLLABORATION TOOLS

Facebook for iPad: Posting Updates QUICKBOOKS

Facebook for iPad: Photo Tools • QuickBooks Pro 2017 Fundamentals

Facebook for iPad: Group Tools Getting Started with QuickBooks Pro 2017

Facebook for iPad: Creating & Managing Pages Interface and Company Settings

Facebook for iPad: Creating & Organizing Events Vendors, Bills, Customers, and Income

Facebook for iPad: Privacy & Security Settings Employees, Banking, and Reports

• Facebook Messenger PRODUCTIVITY & COLLABORATION TOOLS Facebook Messenger: Sign-in & Setup IBM FOR END USERS Facebook Messenger: Communication & Connections

Facebook Messenger: Using Messenger on the Web

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS • IBM Connections Cloud • IBM Sametime Web Chat 9

IBM Connections Cloud: Signing in & Managing IBM Sametime Web Chat 9: Sametime Configuration Accounts IBM Sametime Web Chat 9: Chatting & Calling IBM Connections Cloud: Adding & Organizing Contacts IBM Sametime Web Chat 9: Organizing & Hosting IBM Connections Cloud: Posting & Reacting to Status Meetings Updates

IBM Connections Cloud: Using Meeting Tools • IBM Verse 2016

IBM Connections Cloud: Creating, Importing, & IBM Verse 2016: Sending & Receiving Emails Organizing Files IBM Verse 2016: Formatting Emails IBM Connections Cloud: Using Communities IBM Verse 2016: Organizing Emails

• IBM Notes 8.5 IBM Verse 2016: Contact & Chat Tools

IBM Notes 8.5: Opening & Setting Up the Client IBM Verse 2016: Calendar Tools

IBM Notes 8.5: Sending & Receiving Emails

• IBM Notes 9 IBM Notes 8.5: Formatting Emails IBM Notes 9: Formatting Emails IBM Notes 8.5: Organizing Emails IBM Notes 9: Organizing Emails IBM Notes 8.5: Contact Tools IBM Notes 9: Setting Up IBM Notes IBM Notes 8.5: Calendar Tools IBM Notes 9:Sending & Receiving Emails IBM Notes 8.5: Configuring the Client IBM Notes 9: Contact Tools

• IBM Sametime Connect 9 IBM Notes 9: Calendar Tools

IBM Sametime Connect 9: The Sametime Interface IBM Notes 9: Configuration

IBM Sametime Connect 9: Using the Chat Tools PRODUCTIVITY & IBM Sametime Connect 9: Using the Contact Tools COLLABORATION TOOLS IBM Sametime Connect 9: Organizing & Hosting PUBLISHER 2016 Meetings

IBM Sametime Connect 9: Configuring Sametime • Publisher 2016 for Windows Connect Publisher 2016 for Windows: Creating, Opening & Saving Publications

Publisher 2016 for Windows: Editing Publications

SKILLCHOICE PRODUCTIVITY & COLLABORATION TOOLS Publisher 2016 for Windows: Designing & Structuring Mentoring 77-725 Word 2016: Core Document Publications Creation, Collaboration, and Communication Publisher 2016 for Windows: Illustrating Publications Mentoring 77-727 Excel 2016: Core Data Analysis, Publisher 2016 for Windows: Using the Merge Tools Manipulation, and Presentation

Publisher 2016 for Windows: Configuring the Application

PRODUCTIVITY & COLLABORATION TOOLS FIREFOX

• Firefox 50 for End Users

Firefox 50: Browsing the Web

Firefox 50: Searching the Web

Firefox 50: Saving & Bookmarking Websites

Firefox 50: Browsing Securely & Safely

Firefox 50: Customizing the Browser

PRODUCTIVITY & COLLABORATION TOOLS MENTORING ASSETS

• Mentoring Assets

Mentoring 77-881 Word 2010

Mentoring 77-882 Excel 2010

Mentoring 77-888 Excel 2010 Expert

Mentoring 77-418 Word 2013

Mentoring 77-420 Excel 2013

Mentoring 77-427 Excel 2013 Expert Part One

Mentoring 77-428 Excel 2013 Expert Part Two

IT SKILLS COURSEWARE BUSINESS SKILLS COURSEWARE Using Business and Financial Measures in Six Sigma

BUSINESS STRATEGY AND OPERATIONS • Six Sigma Black Belt (2015 BOK): Team Management OPERATIONS CURRICULUM Six Sigma Team Dynamics, Roles, and Success Factors

• The Foundations of Six Sigma Six Sigma Team Facilitation and Leadership

Are You Listening to Your Customers? Six Sigma Team Dynamics and Training

Quick Wins in Six Sigma Implementation

Six Sigma Versus TQM • Six Sigma Black Belt (2015 BOK): Define

Determining Requirements by Listening to the Voice of Lean Inbound Transportation the Customer in Six Sigma

A Critical-to-quality Tree - What’s That? Six Sigma Business Case, Project Charter, and Tools

Basic Measurement Concepts in Six Sigma

• Six Sigma Black Belt (2015 BOK): Does Your Business Really Need Six Sigma? Measure Identifying Candidates for Key Six Sigma Roles Process Flow Metrics and Analysis Tools for Six Sigma

Data Types, Sampling, Collection, and Measurement in • Leading Sustainable Process Six Sigma Improvement Six Sigma Measurement Systems and Metrology Spearheading a Process Improvement Using Basic Statistics and Graphical Methods in Six Sigma • Six Sigma Black Belt (2015 BOK): Organization-wide Planning and Probability and Probability Distributions in Six Sigma Deployment Determining Process Performance and Capability in Six Fundamentals of Lean and Six Sigma and their Sigma Applications

Six Sigma Project Selection, Roles, and Responsibilities • Six Sigma Black Belt (2015 BOK): Analyze Six Sigma Strategic Planning and Deployment Measuring and Modeling Relationships between Variables in Six Sigma

• Six Sigma Black Belt (2015 BOK): Basics of Hypothesis Testing and Tests for Means in Six Organizational Process Management Sigma and Measures Tests for Variances and Proportions, ANOVA, and Impact on Stakeholders and Benchmarking for Six Goodness-of-fit in Six Sigma Sigma

IT SKILLS COURSEWARE Multivariate Tools and Nonparametric Tests in Six • Understanding Lean Production Sigma Using Lean to Perfect Organizational Processes FMEA and Other Nonstatistical Analysis Methods in Six Sigma Using Lean to Improve Flow and Pull

Using Lean to Reduce Waste and Streamline Value Flow • Six Sigma Black Belt (2015 BOK): Improve Applying Value Stream Mapping in Lean Business

Understanding DOE and Planning Experiments in Six Five Steps to Perfection: Implementing Lean Sigma

Value Stream Maps for Non-manufacturing Processes Designing, Conducting, and Analyzing Experiments in Six Sigma Do You Share Your Organization's Values?

Lean Improvement Methods and Implementation Planning in Six Sigma • Six Sigma Yellow Belt - Six Sigma Fundamentals • Six Sigma Black Belt (2015 BOK): Control Six Sigma and Lean: Foundations and Principles Statistical Process Control (SPC) and Control Charts in Six Sigma Six Sigma: Team Basics, Roles, and Responsibilities

Using Lean Control Tools and Maintaining Controls in Six Sigma: Quality Tools Six Sigma Six Sigma: Metrics Sustaining Six Sigma Improvements

• Six Sigma Yellow Belt - Define • Six Sigma Black Belt (2015 BOK): Design for Six Sigma (DFSS) Six Sigma: Identifying Projects

Common DFSS Methodologies, Design for X, and Six Sigma: Project Management Basics Robust Designs

• Six Sigma Yellow Belt - Measure • Operations Management: Efficiency of Production Basic Six Sigma Statistics

Operations Management Functions and Strategies Classifying and Collecting Data

Strategic Product and Service Management Six Sigma Measurement System Analysis

Supply Chain Management Basics: Cutting Costs and Optimizing Delivery • Six Sigma Yellow Belt - Analyze

Inventory Management: Aligning Inventory with Lean Tools and FMEA Production and Demand Data Analysis and Root Cause Analysis in Six Sigma Optimizing Operations Using Demand Forecasting and Capacity Management

IT SKILLS COURSEWARE Six Sigma Correlation, Regression, and Hypothesis • Six Sigma Green Belt - Analyze Testing Six Sigma Exploratory Data Analysis

• Six Sigma Yellow Belt - Improve and Six Sigma Hypothesis Testing Fundamentals Control Six Sigma Hypothesis Tests for Variances and Six Sigma Techniques for Improvement Proportions

Six Sigma Control Tools and Documentation • Six Sigma Green Belt - Improve

• Six Sigma Green Belt - Six Sigma and Six Sigma Design of Experiments

Organizational Strategy Six Sigma Root Cause Analysis and Waste Elimination Organizational Goals and Six Sigma Six Sigma Cycle-time Reduction and Kaizen Blitz Lean Principles in Six Sigma Projects

FMEA and Design for Six Sigma • Six Sigma Green Belt - Control

Six Sigma Statistical Process Control Basics • Six Sigma Green Belt - Define Six Sigma Control Charts Identifying Six Sigma Projects Six Sigma Process Control Tools Six Sigma Voice of the Customer

Six Sigma Project Management Essentials • Business Process Improvement

Management and Planning Tools for Six Sigma Enabling Business Process Improvement

Six Sigma Performance Metrics • Mentoring Asset Team Dynamics and Performance for Six Sigma Projects Mentoring Six Sigma Green Belt (SSGB)

Mentoring Six Sigma Yellow Belt (SSYB) • Six Sigma Green Belt - Measure

Six Sigma Process Documentation and Analysis • Test Preps

Six Sigma Probability and Statistical Distributions TestPrep Six Sigma Green Belt (SSGB)

Six Sigma Data Classification, Sampling, and Collection TestPrep Six Sigma Yellow Belt (SSYB)

Six Sigma Statistics and Graphical Presentation BUSINESS STRATEGY AND Six Sigma Measurement Systems Analysis OPERATIONS

Six Sigma Process and Performance Capability STRATEGIC PLANNING CURRICULUM Measurement

IT SKILLS COURSEWARE • Moving From an Operational Manager • Big Data Basics to a Strategic Thinker Big Data Fundamentals Effective Critical Analysis of Business Reports Big Data Interpretation Leading Outside the Organization

Returning to Core Competencies BUSINESS STRATEGY AND OPERATIONS Competitive Awareness and Strategy MARKETING CURRICULUM

• The Fundamentals of Globalization • Essential Marketing Strategies

Managing Expatriates' Career Development The Basics of Marketing

The Etiquette of Cross-cultural Gift Giving The People and Planning in Marketing

Evaluating Globalization Opportunities Product, Pricing, and Promotion in the Marketing Mix

Distribution and E-Marketing Ethics in the Marketing • Fundamentals of Business Planning Mix

Preparing and Implementing a Business Plan Competitive Marketing Strategies: Analyzing Your Organization Effective Critical Analysis of Business Reports Designing Products to Fit the Channel Leading Outside the Organization Increasing Competitiveness through Collaboration Returning to Core Competencies Using Web Analytics to Increase Sales Competitive Awareness and Strategy Trade Show Marketing - Planning Ahead

• Thinking Strategically and Managing Risk • Essentials of Public Relations

Thinking Strategically as a Manager Strategies for the Modern Public Relations Professional

Using Strategic Thinking to Consider the Big Picture Writing Skills for Public Relations

Identifying Risks in Your Organization • Marketing in the Digital Age Assessing Your Organization's Risks Reaching Customers Digitally

Responding Effectively to Risks Helping Customers Find You

• Strategic Risk-taking Managing Your Corporate Reputation Online

Knowing When to Take Strategic Risks

IT SKILLS COURSEWARE FINANCE, HUMAN Accounting for Stock Transactions RESOURCES AND Outsourcing Financial Activities ADMINISTRATION FINANCE AND ACCOUNTING Deconstructing the Balance Sheet CURRICULUM Skillsoft Business Impact Series ...... _pc_bi_fabi010

• Finance and Accounting Essentials for • Cost Consciousness in the Workplace Non-financial Professionals Focusing on the Bottom Line as an Employee

Recognizing The Value of Intangible Assets Managing with a Cost-control Mindset

• Accounting for Non-Financial FINANCE, HUMAN Professionals RESOURCES AND Basic Accounting Concepts for Non-financial ADMINISTRATION Professionals HUMAN RESOURCES CURRICULUM Basic Budgeting for Non-financial Professionals • SHRM-CP/SCP: HR Competencies Comprehending Financials: A Guide to Financial Statements HR Competencies: Leadership and Ethical Practice

Financial Statement Analysis for Non-financial HR Competencies: Business Acumen and Relationship Professionals Management

Increasing Cash Flow in Times of Need HR Competencies: Consultation and Critical Evaluation

Attracting New Investors - Keeping Presentations HR Competencies: Global and Cultural Effectiveness Focused and Communication

What's Your Gross Profit Margin Really Saying? • SHRM-CP/SCP: Management of People Recognizing The Value of Intangible Assets Management of People: Talent Acquisition and Recession: How it Affects Business Retention

Assessing Nonrecurring Items in Income Statements Management of People: Employee Engagement

The Time Value of Money: Possible Pitfalls Management of People: Learning and Development

Using Financial Analysis for Credit Decisions Management of People: Total Rewards

• Accounting Basics • SHRM-CP/SCP: Organization and the HR Function Key Accounting Concepts and Principles Organization and HR: Structure of the HR Function Recording, Posting, and Balancing the Books Organization and HR: Organizational Effectiveness and Preparing Financial Statements and Closing Accounts Development

IT SKILLS COURSEWARE Organization and HR: Workforce Management and Applicant Screening: The First Step in Hiring the Best Using Technology and Data Guarding Against Interviewing Biases Organization and HR: Employee Relations Conducting Interviews: Asking the Right Questions

• SHRM-CP/SCP: Workplace Creating a Compelling Job Description Management and HR Hiring Strategic Thinkers Workplace Management: Global HR, Diversity, and Inclusion Hiring a New Employee

Workplace Management: Risk Management Fringe Benefits: Maintaining a Competitive Hiring Advantage Workplace Management: Corporate Social Responsibility Aligning Recruitment to Job Requirements

Workplace Management: Employment Laws and Preventing High Turnover Rates: How to Keep The Best Regulations

Disciplines of Organizational Learning: Personal Mastery • SHRM-CP/SCP: HR Strategy Management Surviving the Talent Crunch

Human Resource Strategy Management: Strategic Planning • Transformational HR and Talent Human Resource Strategy Management: Business and Management HR Strategy Planning for Skills Needs and Managing Performance

• Building Career Development Programs and Succession SHRM- SCP: HRM for Senior HR Planning Professionals Implementing Transformational HR Advanced HR Management: Competencies for Senior

HR Professionals Part I Individual Behavior in Organizations

Advanced HR Management: Competencies for Senior HR Professionals Part II • Effective Hiring Practices Advanced Human Resources Management: People and Organization Conducting an Effective Hiring Interview

Advanced Human Resources Management: Workplace and HR Strategy • Crisis Management

Managing in a Crisis • Recruiting, Screening, and Onboarding Effectively • Professional in Human Resources Exam Ensuring Onboarding Success Prep

Hitting the Recruitment Bull's-eye TestPrep Professional in Human Resources (PHR)

IT SKILLS COURSEWARE • Test Preps Planning an Effective Performance Appraisal

TestPrep Senior Professional in Human Resources Creating a Plan for Performance Management (SPHR) Detecting and Dealing with Performance Problems

FINANCE, HUMAN Preparing for Your Performance Appraisal RESOURCES AND ADMINISTRATION Underperforming Employee – Now What?

ADMINISTRATIVE SUPPORT Managing Performance CURRICULUM Attracting and Retaining Talent • Administrative Support: Secrets to Success • Advanced Management Techniques Administrative Support: Developing Your Essential Skills Gauging Your Organization's High-performing Potential Administrative Support: Working in Partnership with Your Boss Managing for Cross-functionality

Administrative Support: Interacting Effectively with Managing Your Company's Talent Colleagues Managing the Unique Needs of Experts Administrative Support: Projecting a Positive Professional Image Fostering Mentoring Relationships

Managing Top Performers Is Always Easy...Right? MANAGEMENT AND LEADERSHIP Recognizing Natural Leaders

MANAGEMENT CURRICULUM Developing Adaptable Managers

• First Time Manager Essentials Employee Engagement

The Reality of Being a First-time Manager Delivering Bad News Effectively

Facing Challenges as a First-time Manager Building Upward Relationships

Managing Fairly • Leveraging Key Management Acting Decisively Techniques

Employee Dismissal Effectively Directing and Delegating as a Manager

Making the Move Into Management Managing Employee Development

Facing the Management Challenges of Difficult • Managing Employee Performance Behavior and Diverse Teams

Keeping Top Performers Challenged Being a Fair and Caring Manager

IT SKILLS COURSEWARE • Managing a Multigenerational • Empowering Employees Workforce Taking Action to Empower Employees Maintaining a Cohesive Multigenerational Workforce

Managing Multigenerational Employees • Managing Technical Teams

Managing an Aging Workforce Strategies for Managing Technical Teams

Developing the Next Generation • Coaching to Drive Success Understanding the Motives of Millennials Coaching Techniques That Inspire Coachees to Action

• Keeping Your Coachee Committed and Accountable Managing in Difficult Times Being an Effective Manager When Times Are Tough MANAGEMENT AND Managing Motivation during Organizational Change LEADERSHIP

How to Manage Difficult Conversations LEADERSHIP CURRICULUM

Demonstrating Accountability in a Crisis Situation • Effective Succession Planning

Perseverance and Flexibility in Times of Crisis Succession Planning

Succession Planning and Management Programs • Fostering Success through Coaching

The Art of Effective Coaching • Developing Leadership Skills

Coaching Motivating Your Employees

Coaching to Shift Perceptions Communicating Vision to Your Employees

Leading through Positive Influence • Achieving Success through Delegation Leveraging Emotional Intelligence Choosing and Preparing Your Delegate Communicating a Shared Vision Getting What You Expect from Your Delegate Motivating Human Behavior Taking Your Team to the Next Level with Delegation The Emotionally Intelligent Leader Delegating Appropriate Tasks Crafting an Organizational Vision Developing Employees through Delegation Leader as Motivator

• Final Exams

Management & Leadership Essentials

IT SKILLS COURSEWARE • Leveraging Leadership Techniques • Women In Leadership

Key Elements of Business Execution Gender and Leadership

Building Innovation Cultures and Leaders Choosing to Lead as a Woman

Leading Your Team through Change Career and Family Challenges for Women Leaders

Building a Leadership Development Plan • Leading Virtual Teams Aligning Unit Goals and Imperatives Establishing Effective Virtual Teams Leading Teams through Change Facing Virtual Team Challenges Knowing When to Take Leadership Risks

Wanted - Innovation Leaders • Business Acumen Essentials

Developing a Business Execution Culture Developing Your Business Acumen

Leading Change • Organizational Awareness Leading Innovation Gaining Insight through Organizational Awareness

Fostering a Business Execution Culture

Performance Dashboard or Scorecard? • Performance Measurement

Measuring Outcomes and Using KPIs Do You Share Your Organization's Values?

PROFESSIONAL • Creating a Positive Atmosphere EFFECTIVENESS Positive Atmosphere: Establishing an Engaged Workforce COMMUNICATION CURRICULUM

Positive Atmosphere: Establishing a Positive Work • Getting Results without Direct Environment Authority

Positive Atmosphere: How Organizational Learning Influencing Key Decision Makers Drives Positive Change Influence and Persuasion

• Improving Leadership Skills • Getting Results through Personal Power Becoming an Inspirational Leader Personal Power and Credibility Assessing Your Own Leadership Performance Building Personal Power through Influence

Influence Others with Political Savvy

IT SKILLS COURSEWARE Influencing Key Decision Makers Making Meetings Work

Influence and Persuasion Managing Meetings for Productivity and Effectiveness

• Working with Difficult People • Effective Business Writing

Difficult People: Why They Act That Way and How to Audience and Purpose in Business Writing Deal with Them Clarity and Conciseness in Business Writing Difficult People: Can't Change Them, so Change Yourself Editing and Proofreading Business Documents

Difficult People: Strategies to Keep Everyone Working Writing for Business Together

Written Communication Coping with Aggressive Behavior in the Workplace

Blame Backfires--Conquer Negative Thinking • Writing a Business Case Reacting to Co-workers Who Try Taking Advantage Developing an Effective Business Case

• Managing and Controlling Anger • Using E-mail Effectively in the The Essentials for Anger Management Workplace

Writing Effective E-mails and Instant Messages

• Cross-Cultural Communication Sending E-mails to the Right People

How Culture Impacts Communication Organizing Your E-mail

Using Communication Strategies to Bridge Cultural Divides • Essential Skills for Professional Communicating with a Cross-cultural Audience Telephone Calls

Dispute Resolution in International Contracts Keeping Business Calls Professional

• Communicating with Senior Executives • Practical Grammar for Business Writing

Capturing the Attention of Senior Executives Using the Parts of Speech

Getting the Details Right: Spelling Basics

• Effective Business Meetings Abbreviating, Capitalizing, and Using Numbers Planning Meetings Fit for Purpose Using Punctuation Marks Running Meetings in Better Directions Creating Well-constructed Sentences When Too Many Meetings Are Just Too Much

IT SKILLS COURSEWARE Troublesome Words and Phrases: Common Usage Facing and Resolving Conflict in the Workplace Mistakes in Writing Confrontation: What's the Best Approach

• Making the Most of Your Presentations Personal Conflict Styles

Planning an Effective Presentation Coping with Accusations in the Workplace

Building Your Presentation Managing Conflict

Ensuring Successful Presentation Delivery Conflict: Avoid, Confront, or Delay?

Handling Difficult Questions as a Presenter Meeting the Challenge of Workplace Conflict

• Skills for Communication Success • Developing Effective Negotiation Skills

The Art and Science of Communication The First Steps in Negotiating

Making an Impact with Non-verbal Communication Negotiating the Best Solution

Trust Building through Effective Communication Effective Body Language in Negotiations

Choosing the Right Interpersonal Communication Vendor Negotiations: Choosing the Best Approach Method to Make Your Point

Tailoring Your Negotiating Approach Become a Great Listener

Do We Have a Failure to Communicate? • Achieving Emotional Intelligence Making Yourself Approachable Navigating Your Own Emotions

Asserting Yourself in the Workplace Navigating Other People's Emotions

Navigating the Workplace with Emotional Intelligence • Developing Your Listening Skills How High Is Your EQ? Listening Even When it's Difficult to Listen

Emotional Intelligence at Work Using Active Listening in Workplace Situations

Listening to Improve Conversation • The Art of Feedback Effective Listening Polishing Your Feedback Skills

Listening with Skill Gaining a Positive Perspective on Feedback

Criticism in Context • Dealing with Workplace Conflict Giving Appropriate Feedback The Many Approaches to Facing Workplace Conflict

Giving Feedback to Coworkers

IT SKILLS COURSEWARE • Communicating Tactfully and • Perseverance and Resilience Diplomatically Persevering through Setbacks Acting with Diplomacy and Tact

Navigating Challenging Situations with Diplomacy and • Perseverance at Work Tact Forging Ahead with Perseverance and Resilience

• Storytelling Basics Reaching Goals Using Perseverance and Resilience

Fundamentals of Business Storytelling Perseverance: Flexibility in Action

Persevering through Setbacks • Writing Skills for Technical Professionals • Building, Rebuilding and Sustaining Improving Your Technical Writing Skills Trust

The Building Blocks of Building Trust • Effective Communication The Fruits of Integrity: Building Trust at Work Communicating with Confidence Rebuilding Trust

• Note-taking Skills • Improving Your Work/Life Balance Taking Effective and Professional Notes Taking Stock of Your Work/Life Balance

PROFESSIONAL Staying Balanced in a Shifting World EFFECTIVENESS Take a Deep Breath and Manage Your Stress PERSONAL DEVELOPMENT CURRICULUM Managing Workplace Stress

• Doing Business Professionally Employee Exhaustion: Managing a Well-balanced Workload Reframing Negative Situations Creating Work/Life Balance

• Optimizing Your Work/Life Balance • Navigating through Organizational Employee Exhaustion: Managing a Well-balanced Change Workload

Organizations Change So Get Ready Creating Work/Life Balance Redefining Yourself after Organizational Change

• Building and Maintaining Trust Managing the Stress of Organizational Change

Rebuilding Trust The Importance of Flexibility in the Workplace

IT SKILLS COURSEWARE Developing Organizational Agility • Diversity on the Job

Bridging the Diversity Gap • Improving Your Personal Productivity Your Role in Workplace Diversity Organize Your Physical and Digital Workspace Understanding Workplace Diversity Avoid Procrastination by Getting Organized Instead Managing Diversity Maximize Your Productivity by Managing Time and Tasks • Performing Under Pressure Achieve Productivity in Your Personal Life Managing Pressure and Stress to Optimize Your Performance • Polishing Your Professional Edge

Becoming an Accountable Professional • Managing Your Career

Becoming Your Own Best Boss Developing Your Career

Becoming More Professional through Business Developing a Plan to Further Your Career Etiquette Getting Your Career on the Right Track Developing a Personal Accountability Framework Using Performance Appraisals to Advance Your Career Safe Small Talk Conquering Career Stagnation Broadening Your Learning Horizons Building and Managing Upward Relationships Reframing Negative Situations Planning Your Career Managing Goals Exploring Self-development Targeting Personal Learning

• Business Ethics Essentials • 360 Degree Relationships Developing Your Business Ethics Cultivating Relationships with Your Peers Office Politics – What Will You Do? Building Your Professional Network Ethics, Integrity, and Trust Building Rapport with Your Boss The Ethics Enigma Peer Political Styles

Building Better Relationships through Understanding • Public Speaking Strategies

Building Peer Relationships Writing and Preparing an Effective Speech

Conquering the Challenges of Public Speaking

IT SKILLS COURSEWARE • Creativity in the Workplace • Improving Your Memory

Unleashing Personal and Team Creativity Improving Your Memory Skills

Verifying and Building on Creative Ideas • Improving Your Reading Speed Getting Ready to Present Improving Your Reading Speed and Comprehension

• Time Management • Unconscious Bias Aligning Goals and Priorities to Manage Time Understanding Unconscious Bias Make the Time You Need: Get Organized Overcoming Your Own Unconscious Biases The Art of Staying Focused Overcoming Unconscious Bias in the Workplace Coping with Information Overload

Prioritizing Personal and Professional Responsibilities • Facing Problems and Making Decisions

Planning for Interruptions Helps with Procrastination Getting to the Root of a Problem

Setting and Managing Priorities Defining Alternative Solutions to a Problem

Coping with Conflicting Priorities Choosing and Using the Best Solution

Setting Goals Playing the Devil's Advocate in Decision Making

Getting Time under Control Turning Problems Around with Reverse Brainstorming

The Dangers of Multitasking Uncovering the Root Problem

Problem Solving: Process, Tools, and Techniques

• Discovering Your Strengths Decisions: Making the Right Move Uncovering and Utilizing Your Talents and Skills Managing Projects with No Direct Authority Self-improvement for Lifelong Success Ensuring Management Buy-in on a Project Establishing Self-confidence for Life Managing Conflict in Project Teams

• Overcoming Procrastination Managing Scope on a Project

Procrastination: Admitting it is the First Step Weighing the Costs of Project Change

Beating Procrastination by Boosting Your Creativity and Managing Vendor Relationships Drive Anticipating and Solving Problems as a Project Champion

IT SKILLS COURSEWARE Addressing Stakeholder Conflicts • Mentor Relationships

Portfolios, Programs, and Projects: What's the Finding and Nurturing a Mentor Relationship Difference?

Controlling Project Cost • Dealing with Setbacks

Project Management Essentials Learning from Failure

Supporting Project Managers PROJECT EFFECTIVENESS

• Developing Your Critical Thinking Skills PROJECT MANAGEMENT CURRICULUM Confronting Your Assumptions • Project Management Ethics and Values Investigating Arguments Ethics and Project Management Reaching Sound Conclusions Ethical Standards and PMI® Core Values Critical Thinking

Applying Your Best Thinking • PMI Agile Certified Practitioner (PMI- ACP)®

• Creating Lasting Organizational Change Agile Principles and Methodologies

Facilitating Sustainable Change Agile Project Planning

Moving Forward with Change Planning Agile Project Scheduling and Monitoring

Making Change Stick Agile Stakeholder Engagement and Team Development

Communicating Properly during Layoffs Agile Key Exam Concepts

Involving Employees in Corporate Change • CompTIA Project+ PK0-004 Communicating Organizational Change Project Selection and Initiation Beyond Change: Working with Agility Scope, Schedule and Cost Planning Developing People Resource and Risk Planning Instituting a Quality Improvement Program Communication, Changes, and Documentation

• Growth Mindset Controlling Project Work and Closing

Developing a Growth Mind-set Planning and Controlling the Project Schedule

Project Management Practical Exercises

IT SKILLS COURSEWARE Quality and Procurement Planning • Project Schedule (PMBOK® Guide Sixth Edition) Project Planning Documents Define and Sequence Activities (PMBOK® Guide Sixth Project Documents and Terminology Edition)

Develop the Project Schedule (PMBOK® Guide Sixth • Project Management for All Edition)

Finding Your Bearings as a Project Manager Control the Project Schedule (PMBOK® Guide Sixth Edition)

Getting the Big Picture by Defining the Project's Scope and Team • Project Cost (PMBOK® Guide Sixth Mastering the Details of a Project's Schedule and Edition) Budget Creating a Project Budget (PMBOK® Guide Sixth Managing a Project to Minimize Risk and Maximize Edition) Quality Keeping Your Project on Budget (PMBOK® Guide Sixth Navigating through Changes and Conflicts in Projects Edition)

Taking Final Steps to Bring a Project to its Close • Project Quality (PMBOK® Guide Sixth Edition) • Project Integration (PMBOK® Guide Sixth Edition) Planning Quality Management (PMBOK® Guide Sixth Edition)

Project Initiation and Planning (PMBOK® Guide Sixth Edition) Manage and Control Quality (PMBOK® Guide Sixth Edition)

Managing Project Work (PMBOK® Guide Sixth Edition) Quality Methodologies and Standards for Project Management Project Changes and Closing (PMBOK® Guide Sixth

Edition)

Capturing, Analyzing, and Using Project Lessons • Resource Management (PMBOK® Guide Learned Sixth Edition)

Strategically Focused Project Management Plan and Acquire Resources (PMBOK® Guide Sixth Edition)

• Develop and Manage Resources (PMBOK® Guide Sixth Project Scope (PMBOK® Guide Sixth Edition) Edition)

Plan and Define Project Scope (PMBOK® Guide Sixth Edition) • Communications (PMBOK® Guide Sixth Edition) Create Work Breakdown Structure (PMBOK® Guide Sixth Edition) Plan and Manage Communications (PMBOK® Guide Sixth Edition)

Validate and Control Scope (PMBOK® Guide Sixth Edition)

IT SKILLS COURSEWARE Monitor Project Communications (PMBOK® Guide Sixth PRINCE2® Project Management Overview (2017 Edition) Update)

PRINCE2® Project Planning and Risk Management • Project Risk (PMBOK® Guide Sixth (2017 Update)

Edition) PRINCE2® Project Quality and Control (2017 Update) Planning Risk Management (PMBOK® Guide Sixth Edition) PRINCE2® Start, Direct, and Initiate Projects (2017 Update) Identifying Risk (PMBOK® Guide Sixth Edition) PRINCE2® Control, Manage, and Close Projects (2017 Analyzing Risk (PMBOK® Guide Sixth Edition) Update)

Responding to Risk (PMBOK® Guide Sixth Edition) Adopting PRINCE2® for your Project Environment (2017 Update)

• Project Procurement (PMBOK® Guide • Mentoring Assets Sixth Edition) Mentoring PK0-004 CompTIA Project+ Procurement Planning (PMBOK® Guide Sixth Edition)

Mentoring Project Management Professional (PMP) Procurement Management (PMBOK® Guide Sixth PMBOK Guide 6th Edition Aligned Edition)

Mentoring PRINCE2 Foundation 2017

• Project Stakeholders (PMBOK® Guide Mentoring Certified Associate in Project Management Sixth Edition) (CAPM) PMBOK Guide 6th Ed.

Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition) • Test Preps Managing Stakeholder Engagement (PMBOK® Guide TestPrep Project Management Professional PMBOK 6th Sixth Edition) Ed

TestPrep Certified Associate in Project Management • Project Management (PMBOK® Guide (CAPM) PMBOK Guide 6th Ed. Sixth Edition)

Project Management Introduction (PMBOK® Sixth Edition) PROJECT EFFECTIVENESS TEAM BUILDING CURRICULUM Project Fundamentals (PMBOK® Guide Sixth Edition)

The Process Groups (PMBOK® Guide Sixth Edition) • Optimizing Performance on a Team

Being an Effective Team Member

• PRINCE2® - Foundation (2017 Update) Strategies for Building a Cohesive Team

PRINCE2® is a Registered Trade Mark of AXELOS Limited Effective Team Communication

IT SKILLS COURSEWARE Establishing Team Goals and Responsibilities, and • Key Business Analysis Concepts Using Feedback Effectively (BABOK® v3)

Power and Politics in Matrixed Teams Business Analysis Overview

The BA Planning and Monitoring Knowledge Area • Leveraging Team Leadership Skills The BA Elicitation and Collaboration Knowledge Area Building the Foundation for an Effective Team

The Requirements Life Cycle Management Knowledge Developing a Successful Team Area

Encouraging Team Communication and Collaboration The Strategy Analysis Knowledge Area

Handling Team Conflict RADD Knowledge Area: Part 1

Leading a Cross-functional Team RADD Knowledge Area: Part 2

Using Conflict to an Organization's Advantage The Solution Evaluation Knowledge Area

Mediating Project Team Conflict Certified Business Analysis Professional

Facilitating Work-related Conflict Discussions • Effective Business Analysis Techniques Building Trust Incrementally (BABOK®v3)

Inspiring Your Team Business Analysis Analytical Techniques

Support Your Leader Business Analysis Activities and Tools

Managing Communications in a Virtual Team Business Analysis Documentation and Criteria

Choosing the Right Team Culture • Key Business Analysis Competencies Building and Leading Teams (BABOK®v3)

Meeting Team Performance Challenges Personal Skills for Effective Business Analysis

Business Analysis Professional Effectiveness • Making a Pitch Competencies

Getting Your Pitch Heard Perspectives for Effective Business Analysis

• Virtual Teams SALES AND CUSTOMER FACING SKILLS Contributing as a Virtual Team Member SALES CURRICULUM PROJECT EFFECTIVENESS BUSINESS ANALYSIS

IT SKILLS COURSEWARE • Sales Foundations The Discovery Meeting: Starting Off on the Right Foot

Educating and Collaborating with Customers The Value Proposition: Getting Your Pitch Right

Turning Objection into Opportunity during a Sales Call • Solution Selling Negotiating Well and Going for the Close Turning Potential Customers into Allies Don't Only Go for the Big Fish Preparing to Implement Solutions The Ethics of Gift Giving Managing Implementation Problems Using Persuasion Techniques to Boost Sales Connecting Customers and Solutions Get it Together: Organizing Your Sales Approach

• Strategic Account Sales Skills Presentations That Get People Talking

Selling to Key Players Building Momentum in Discovery Meetings

Planning for Effective Selling Appealing to Prospects

Building Profitable Customer Relationships Getting Your Head around Pipeline Management

Crafting Sales Strategies Initiating Discovery Meetings

Performance Payout Plans The Proof Is in the Proposal

Sales and Marketing: Two Sides of the Same Coin? Using Customer Knowledge to Advance Sales

Connecting the Dots: Insightful Account Management Prospecting Strategically

Succeeding in Account Management Responding to News of a Lost Sale

Talking Value with Your Customers • Sales Management Dealing with Questions, Objections, and Resistance Storming: Developing and Leading Your Sales Team

Dealing with Negotiation Challenges Sales Support Roles for Better Customer Interaction

Negotiating Contract Terms Succeeding in Account Management

Communicating Your Company's Value Gaining Access through Cold Calls

Turning Obstacles into Opportunities Overcoming Resistance to Coaching

Negotiating with Your Customer

• Sales Foundations Effective Cold Calling

Prospecting: Panning for Sales Gold Prompting Action through Focused Communication

IT SKILLS COURSEWARE Regaining Your Customer's Trust Preventing Agent Absenteeism through Better Working Conditions Talking about the Competition Prioritizing Rewards and Recognition in Call Centers Responding to Bad News

Communicating a High-impact Business Case • ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Making the Cold Call

Getting Organized to Meet Your Sales Goals ITIL® is a Registered Trade Mark of AXELOS Limited Making Contact: Access Strategies ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis Managing a Sales Pipeline ITIL® 2011 Edition OSA: Introduction to Event Demonstrating Business Acumen Management

Selling with Trust ITIL® 2011 Edition OSA: Introduction to Incident Management Using Competitive Selling Skills ITIL® 2011 Edition OSA: Incident Management Aligning Your Business Case to Customer Priorities Interactions

Effective Sales Coaching ITIL® 2011 Edition OSA: Introduction to Request Fulfillment

ITIL® 2011 Edition OSA: Request Fulfillment Process SALES AND CUSTOMER Interfaces and Challenges FACING SKILLS ITIL® 2011 Edition OSA: Introduction to Problem CUSTOMER SERVICE CURRICULUM Management

• Frontline Call Center Skills ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges The Importance of Call Tracking and Ticketing ITIL® 2011 Edition OSA: Introduction to Access Creating an Effective On-hold Message Management

Aligning Agent Behaviors with Caller Types ITIL® 2011 Edition OSA: Introduction to the Service Desk

• Inbound Call Center Management ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing

Converting a Call Center to a Profit Center ITIL® 2011 Edition OSA: Introduction to Functions

Managing Your Call Center More Efficiently ITIL® 2011 Edition OSA: Function Activities

Customer Service Training - The Interview and Beyond ITIL® 2011 Edition OSA: Technology and Implementation Considerations Disaster Recovery - Keeping the Lines Open

ITIL ® Operational Support & Analysis

IT SKILLS COURSEWARE • Customer Service Skills ITIL® Service Transition Concepts and Processes

Interacting with Customers ITIL® Service Operation Concepts

Communicating Effectively with Customers ITIL® Service Operation Processes

Controlling Conflict, Stress, and Time in a Customer ITIL® Continual Service Improvement Service Environment

Dealing with Customer Service Incidents and SALES AND CUSTOMER Complaints FACING SKILLS Polishing Your Skills for Excellent Customer Service INDUSTRY FOUNDATIONS

Listening to Your Customers • Industry Overviews Creating a Customer-focused Organization The Telecommunications Industry Overview: Version 4

Developing Your Customer Focus The Health Care Industry Overview: Version 4

The Insurance Industry Overview: Version 4 • Essentials of Customer Service The Banking Industry Overview: Version 4 Rapport Building in Customer Service

The Oil and Gas Industry Overview: Version 4 Providing On-site Customer Service

The Retail Industry Overview: Version 4 Providing Telephone Customer Service

The Manufacturing Industry Overview: Version 4 Providing Effective Internal Customer Service

The Pharmaceutical Industry Overview: Version 5 Facing Confrontation in Customer Service

The Information Technology Industry Overview: Version Designing a Customer Service Strategy 4

Aligning Performance to Key Indicators The Federal Government Industry Overview: Version 4

The Angry Caller: What's Your Plan? The Education Industry Overview: Version 2

The Utilities Industry Overview: Version 2 • ITIL® 2011 Foundation The Chemicals Industry Overview: Version 2 Overview of the ITIL® Service Lifecycle

The Broadcasting & Entertainment Industry Overview: ITIL® Service Strategy Concepts Version 2

ITIL® Service Strategy Processes The Capital Markets Industry Overview: Version 2

ITIL® Service Design Concepts The Consumer Electronics Industry Overview: Version 2

ITIL® Service Design Processes The Aerospace & Defense Industry Overview: Version 2

IT SKILLS COURSEWARE The Biotechnology Industry Overview: Version 2

The Automotive Industry Overview: Version 4

The Food and Beverage Industry Overview: Version 4

The Agriculture Industry Overview: Version 4

SALES AND CUSTOMER FACING SKILLS TESTPREPS

• Test Preps

TestPrep ITIL Foundation

SALES AND CUSTOMER FACING SKILLS MENTORING ASSETS

• Mentoring Assets

Mentoring ITIL Foundation

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION ENVIRONMENTAL, SAFETY & HEALTH, AND Confined Spaces TRANSPORTATION Confined Spaces in Construction E, S & H, AND Construction Safety Orientation TRANSPORTATION 2.0 ENVIRONMENTAL, SAFETY & Contractor Safety HEALTH, AND TRANSPORTATION Crane Signaling and Communications

• Workplace Health and Safety Cryogenic Safety

Access to Employee Medical and Exposure Records Disaster Site Workers

Accident Investigation and Reporting Electric Pallet Jack Safety

Aerial Work Platforms Electrical Safety

Ammonia Safety Electrical Safety 2.0

Asbestos Electrical Safety: Qualified Worker – Part 1

Back Safety and Injury Prevention 2.0 Electrical Safety: Qualified Worker – Part 2

Back Safety and Injury Prevention Electrostatic Discharge Safety Training

Behavior-based Safety for Supervisors Emergency and Disaster Preparedness

Benzene Awareness Emergency Response in the Workplace

Beryllium Ergonomics in the Workplace

Bloodborne Pathogen Awareness 2.0 Fall Prevention

Bloodborne Pathogen Awareness Fatigue Management

Carcinogen Safety Fire Safety and Prevention

Chemical Process Safety First Aid: Automated External Defibrillator

Chemical Process Safety Management First Aid: Basic

Chlorine Safety First Aid: CPR

Cold Stress Fire Safety and Prevention 2.0

Combustible Dust First Aid: CPR (Compression-only)

Compressed Gas Safety First Aid: Medical Emergencies

Computer Ergonomics Flammable Liquids

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Food Allergen Safety Injury and Illness Prevention Program (I2P2)

Food Safety and Handling Introduction to Industrial Hygiene

Foodservice Worker Safety Introduction to OSHA

Forklift Operation 1: Safety Inspection and Maintenance Isocyanates

Forklift Operation 2: Stability and Capacity Job Hazard Analysis

Forklift Operation 3: Load Handling Laboratory Safety

Forklift Operation 4: Traveling and Maneuvering Ladder Safety 2.0

Forklift Safety Awareness Ladder Safety

Globally Harmonized System of Classification and Laser Safety Training Labeling of Chemicals (GHS) Lead and Cadmium Hand and Power Tool Safety Lead Awareness in Construction Hazard Communication: An Employee's Right to Know Lead Awareness in General Industry Hazardous Material Handling and Storage Liquefied Petroleum Gas (LPG) Safety Hazardous Materials in the Workplace Lockout/Tagout Hazard Communication: An Employee's Right to Understand 2.0 Lockout/Tagout for Authorized Persons

Hazards to Outdoor Workers Machine Guarding

Hearing Conservation 2.0 Machine Guarding 2.0

Hearing Conservation Mobile Crane Operator Safety

Heat Stress Recognition and Prevention Mold Awareness

Hexavalent Chromium NFPA 70E Electrical Safety in the Workplace 2018 Edition Hot Work Permits NFPA 70E Electrical Safety in the Workplace 2015 Housekeeping on the Job Edition

Hydrogen Sulfide Non-Ionizing Radiation Safety

Indoor Hoisting and Rigging Nuisance Dust

Industrial Ergonomics Office Ergonomics

Infectious Diseases Office Safety

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION OSHA 300 Recordkeeping Slips, Trips, and Falls

Pandemic Flu Awareness Sprains and Strains

Patient Handling Stop Work Authority

Portable Fire Extinguishers Trenching and Excavation Safety

Powered Industrial Truck Safety Tuberculosis: Prevention and Control

PPE: Body Protection Warehouse Safety

PPE: Foot and Leg Protection Welding, Cutting, and Brazing

PPE: Eye and Face Protection Working Alone – Safety Awareness

PPE: Hand Protection Workplace Inspections

PPE: Head Protection Workplace Safety Orientation

PPE: Personal Protective Equipment Workplace Security Awareness

PPE: Personal Protective Equipment 2.0 • Cal/OSHA Workplace Health and Safety Radiation Safety Accident Investigation and Reporting – Cal/OSHA Radio Frequency Safety for Communications Workers Asbestos – Cal/OSHA Regulatory Information Bloodborne Pathogens Awareness – Cal/OSHA Respiratory Protection Confined Spaces – Cal/OSHA Retail Safety Electrical Safety – Cal/OSHA Rigging Equipment and Inspection Emergency and Disaster Preparedness – Cal/OSHA Safe Work Practices Ergonomics – Cal/OSHA Safety at Work: A Systematic Approach Fall Protection – Cal/OSHA Safety Data Sheets Flaggers – Cal/OSHA Scaffolding and Ladder Safety Forklift Safety Awareness - Cal/OSHA Scissor Lifts Hazard Communication – Cal/OSHA Signs and Tags Hearing Conservation – Cal/OSHA Silica in Construction Heat Illness Prevention – Cal/OSHA Silica in General Industry

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Heat Illness Prevention for Supervisors – Cal/OSHA Hazardous Waste Generator (RCRA)

Injury and Illness Prevention Program (IIPP) – Cal/OSHA Ozone-depleting Chemicals

Laboratory Safety – Cal/OSHA Spill Prevention and Control

Lockout/Tagout – Cal/OSHA Spill Prevention, Control, and Countermeasure Plan

Office Safety – Cal/OSHA Storm Water Pollution Prevention

PPE: Personal Protective Equipment – Cal/OSHA Toxic Substances Control Act (TSCA)

Respiratory Protection – Cal/OSHA Universal Waste Rule Training

Slips, Trips, and Falls – Cal/OSHA Used Oil Management

Trenching and Excavation Safety – Cal/OSHA Waste Minimization and Pollution Prevention for Employees

• Hazardous Waste Operations and Emergency Response Annual 8-hour • Transportation - Safe Driving Refresher Module Accident Procedures Involving Large Vehicles

Decontamination (HAZWOPER) Collision Avoidance

Emergency Response and Spill Control (HAZWOPER) Defensive Driving

Fire and Explosion Hazards (HAZWOPER) Defensive Driving Fundamentals

Hazard Communication (HAZWOPER) Defensive Driving: Truck Safety

Heat and Cold Exposure Management (HAZWOPER) Distracted Driving

Personal Protective Equipment (HAZWOPER) Emergency Situations While Driving

Regulatory Overview (HAZWOPER) Ergonomics and Injury Prevention for Commercial Vehicle Operators Site Control (HAZWOPER)

Flagging Safety Site Safety and Health Plan Procedures (HAZWOPER)

Flatbed Cargo Securement Toxicology (HAZWOPER)

Hazardous Weather Driving for Commercial Vehicle Operators • Environmental Loading Dock Safety Biosafety Hazardous Waste Handling and Disposal

Negotiating Hazards for Commercial Vehicles Environmental Management Systems (EMS)

Safe Vehicle Backing Environmental Regulations Overview

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Trailer Coupling and Uncoupling IATA 2: Marking and Labeling

Urban Driving IATA 3: Packaging

Defensive Driving 2.0 IATA 4: Documentation

IATA 5: Limitations and Shipment Review • Federal Motor Carrier Safety

DOT: Air Brakes • Dangerous Goods Shipment by Sea

DOT: Cross-border Requirements (US and Canada) IMDG 1: Introduction, General Provisions, and Classifications DOT: CSA Fundamentals IMDG 2: Dangerous Goods List, Special Provisions and DOT: Hours of Service Exceptions

DOT: Inspections IMDG 3: Packaging, Marking, Labeling, Placarding, and Documentation

DOT: Reasonable Suspicion (Drug and Alcohol Awareness) IMDG 4: Loading, Unloading, and Offering Dangerous Goods

• Hazardous Materials Transportation by • Security Road NFPA 1600 Disaster/Emergency Management DOT: Security for Shipment of Hazardous Materials

NFPA 1600 Business Continuity Programs DOT 1: Introduction, Classification, and the Hazardous Materials Table Campus Safety

DOT 2: Packaging, Labeling, Marking, and Placarding Business Travel Safety and Security

DOT 3: Shipping Papers Active Shooter – Campus

DOT 4: Loading and Storage Security Personnel: Responding to Potential Threats

Hazardous Materials: How to Package Small Quantities Workplace Violence Prevention in Healthcare

Hazardous Materials: Infectious Materials Transportation by Ground Active Shooter 2.0

Hazardous Materials: Shipping Lithium Batteries under DOT Exemptions • Global Safety Principles

Global Safety Principles: Back Safety and Injury • Prevention Hazardous Materials Transportation by Air Global Safety Principles: Bloodborne Pathogen Awareness Hazardous Materials: Shipping Lithium Batteries by Air

Global Safety Principles: Fire Safety and Prevention IATA 1: Hazard Class Identification/Classification

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Global Safety Principles: Hazardous Substances in the COMPLIANCE SHORT: Lockout and Tagout Guidelines Workplace COMPLIANCE SHORT: Machine Guarding Principles Global Safety Principles: Hearing Conservation COMPLIANCE SHORT: Manual Handling Global Safety Principles: Indoor Hoisting and Rigging

Global Safety Principles: Industrial Ergonomics • Compliance Impact Series

Global Safety Principles: Lockout/Tagout Bloodborne Pathogens Impact: Controls That Reduce or Eliminate Transmission Global Safety Principles: Office Ergonomics Bloodborne Pathogens Impact: Decontamination Global Safety Principles: PPE: Personal Protective Procedures Equipment Bloodborne Pathogens Impact: Measures to Take for Global Safety Principles: Respiratory Protection Skin or Eye Exposures

Global Safety Principles: Fall Prevention Bloodborne Pathogens Impact: Modes of Transmission

Global Safety Principles: Hand and Power Tool Safety Bloodborne Pathogens Impact: Procedures to Follow if an Exposure Occurs

Bloodborne Pathogens Impact: Proper Use and • Compliance Short Series Handling of PPE

COMPLIANCE SHORT: Chemical Safety Principles Cold Stress Impact: Precautions and Safe Work Practices COMPLIANCE SHORT: Fire Safety Principles

Cold Stress Impact: Symptoms COMPLIANCE SHORT: Slips, Trips, and Falls

Cold Stress Impact: Treatment COMPLIANCE SHORT: Electrical Safety Principles

Electrical Safety Impact: Basic Rules of Electricity COMPLIANCE SHORT: Emergency and Disaster Preparedness Electrical Safety Impact: Common Hazards

COMPLIANCE SHORT: Ergonomics for Safety Electrical Safety Impact: Common Injuries

COMPLIANCE SHORT: Personal Protective Equipment Electrical Safety Impact: Electrical Fires

COMPLIANCE SHORT: Fall Protection Electrical Safety Impact: Methods to Reduce or Eliminate Hazards COMPLIANCE SHORT: Hearing Conservation

Electrical Safety Impact: Overhead and Underground COMPLIANCE SHORT: Back Safety and Injury Prevention Power lines

COMPLIANCE SHORT: Bloodborne Pathogen Awareness Emergencies and Disasters Impact: Bomb Threats

COMPLIANCE SHORT: Confined Space Hazards Emergencies and Disasters Impact: Components of an Emergency Action Plan COMPLIANCE SHORT: Hand and Power Tool Safety Emergencies and Disasters Impact: Natural Disasters

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Emergencies and Disasters Impact: Preparing for Forklift Safety Impact: Refueling and Recharging Evacuations Forklift Safety Impact: Safe Operation and Work Emergencies and Disasters Impact: Threats from Practices outside the Workplace Forklift Safety Impact: Sit-down Inspection Emergencies and Disasters Impact: Workplace Violence Forklift Safety Impact: Walk-around Inspection Ergonomics Impact: Administrative Controls Hand and Power Tool Safety Impact: Electrical Tools Ergonomics Impact: Computer Ergonomics Hand and Power Tool Safety Impact: Grinders Ergonomics Impact: Engineering Controls Hand and Power Tool Safety Impact: Hazards and Ergonomics Impact: Furniture and Equipment Controls

Ergonomics Impact: Musculoskeletal Disorders Hand and Power Tool Safety Impact: Pneumatic Tools

Ergonomics Impact: Workplace Programs Hand and Power Tool Safety Impact: Powder-actuated Tools Fall Protection Impact: Common Trip Hazards Hand and Power Tool Safety Impact: Specific Hazards Fall Protection Impact: Equipment Guidelines Hazard Communication Impact: Health Hazards Fall Protection Impact: Fall Hazards Hazard Communication Impact: Physical Hazards Fall Protection Impact: Other Aspects of Fall Protection Hazard Communication Impact: Reducing and Fall Protection Impact: Safety Monitoring and Other Eliminating Contact with Chemicals Protective Systems Hazard Communication Impact: Routes of Chemical Fall Protection Impact: Techniques and Methods Entry

Fire Safety Impact: Characteristics of Fire Hazard Communication Impact: Safety Data Sheets

Fire Safety Impact: Characteristics of Handheld Hazard Communication Impact: Warning Labels Extinguishers Hazardous Material Handling and Storage Impact: Fire Safety Impact: How to Prevent Workplace Fires Drum and Container Hazards

Fire Safety Impact: Responding to Fire Emergencies Hazardous Material Handling and Storage Impact: Handling Drums and Containers

Fire Safety Impact: Types of Fire Extinguishers Hazardous Material Handling and Storage Impact: Handling Gas Cylinders Fire Safety Impact: Using the Correct Extinguisher for the Material Hazardous Material Handling and Storage Impact: Lifting Techniques Forklift Safety Impact: Capacity

Hazardous Material Handling and Storage Impact: Forklift Safety Impact: Loading and Unloading Principles Routine Maintenance

Forklift Safety Impact: Load Center

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Hazardous Material Handling and Storage Impact: Infectious Disease Impact: MRSA and Meningococcal Transporting Gas Cylinders Disease

Hearing Conservation Impact: Effects of Noise on Infectious Disease Impact: Zika Virus Hearing Laboratory Safety Impact: Emergency Guidelines and Hearing Conservation Impact: Engineering and Procedures Administrative Controls Laboratory Safety Impact: Hazardous Waste Hearing Conservation Impact: Monitoring, Testing, and Accumulation and Disposal Training Laboratory Safety Impact: Laboratory Safety Hearing Conservation Impact: Precautions When Using Requirements Hearing Protection Laboratory Safety Impact: Preventing Fire and Burn Hearing Conservation Impact: Selection, Use, and Care Hazards

Hearing Conservation Impact: Types of Hearing Laboratory Safety Impact: Safety Data Sheets and Protection Chemical Storage

Heat Stress Impact: Precautions and Safe Work Laboratory Safety Impact: Safety Guidelines and Practices Procedures

Heat Stress Impact: Symptoms Ladder Safety Impact: Care and Maintenance

Heat Stress Impact: Treatment Ladder Safety Impact: Fixed Ladder Use, Capacity, and Safety Indoor Hoisting and Rigging Impact: Indoor Crane Hazards Ladder Safety Impact: Ladder Setup and The 4:1 Rule

Indoor Hoisting and Rigging Impact: Crane and Hoist Ladder Safety Impact: Ladder Selection Inspections Ladder Safety Impact: Safe Practices Indoor Hoisting and Rigging Impact: Load Handling Ladder Safety Impact: Transportation and Storage Indoor Hoisting and Rigging Impact: Safe Crane Operation Lockout/Tagout Impact: Company Procedures

Indoor Hoisting and Rigging Impact: Sling Types and Lockout/Tagout Impact: Individual and Group Inspections Applications

Indoor Hoisting and Rigging Impact: Standard Practices Lockout/Tagout Impact: Program Overview for Signalers

Lockout/Tagout Impact: Properties of Devices Infectious Disease Impact: An Overview of Infectious Diseases Lockout/Tagout Impact: Removing Devices

Infectious Disease Impact: Ebola and Smallpox Lockout/Tagout Impact: Terminology

Infectious Diseases Impact: Legionnaires' Disease and Anthrax Machine Guarding Impact: Actions That Can Result in Injury

Infectious Disease Impact: Measles and Norovirus

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Machine Guarding Impact: Advantages of Guard Respiratory Protection Impact: Types of Respirators Construction Respiratory Protection Impact: Inspections Machine Guarding Impact: Areas Where Mechanical Hazards Exist Respiratory Protection Impact: Maintenance and Storage Machine Guarding Impact: Definitions and General Requirements Respiratory Protection Impact: Responsibilities

Machine Guarding Impact: Inspections Safety Principles Impact: Accident Factors

Machine Guarding Impact: Minimum Requirements of Safety Principles Impact: Accident Investigation Safeguards

Safety Principles Impact: Near Misses Machine Guarding Impact: Where Accidents are Most Likely to Occur Safety Principles Impact: Reporting an Accident

OSHA Recordkeeping Impact: Non-recordable Cases Safety Principles Impact: Safety Awareness

OSHA Recordkeeping Impact: OSHA's Form 300 Safety Principles Impact: Safe Work Habits and Behaviors OSHA Recordkeeping Impact: OSHA's Form 300A

Safety Principles Impact: Stop Work Authority OSHA Recordkeeping Impact: OSHA's Form 301

Slips, Trips, and Falls Impact: Fall Prevention OSHA Recordkeeping Impact: Privacy Cases Techniques and Methods

OSHA Recordkeeping Impact: Recordable Cases Slips, Trips, and Falls Impact: Identifying Fall Hazards

OSHA Recordkeeping Impact: Required Reporting Slips, Trips, and Falls Impact: Minimizing Walking and Working Surface Hazards Personal Protective Equipment Impact: Donning and Doffing PPE Slips, Trips, and Falls Impact: Preventing Injuries on Ladders Personal Protective Equipment Impact: Inspecting PPE Slips, Trips, and Falls Impact: Stairs Personal Protective Equipment Impact: Limitations of PPE Slips, Trips, and Falls Impact: Specific Applications

Personal Protective Equipment Impact: Maintenance Spill Response and Control Impact: Boundaries When and Storage Hazards Are Present

Personal Protective Equipment Impact: Responsibilities Spill Response and Control Impact: Defining Hazardous Materials Personal Protective Equipment Impact: Types of PPE Spill Response and Control Impact: Hazardous Spill Respiratory Protection Impact: Donning and Doffing Sizes

Respiratory Protection Impact: Respirator Selection Spill Response and Control Impact: Responding to a Spill Respiratory Protection Impact: Limitations of Respirators Spill Response and Control Impact: Responsibilities During a Spill

ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Spill Response and Control Impact: Work Practices to Prevent Spills

Welding Impact: Fire Prevention Techniques

Welding Impact: Handling and Storing Gas Cylinders

Welding Impact: Health Hazards

Welding Impact: Oxy-Acetylene Torch Safety

Welding Impact: PPE Requirements

Welding Impact: Safety Considerations

LEGAL COMPLIANCE LEGAL COMPLIANCE COMPLIANCE SHORT: Preventing Harassment and Promoting Respect COMPLIANCE SHORT: Promoting Diversity and Avoiding LEGAL COMPLIANCE Discrimination COURSEWARE Americans with Disabilities Act: An Overview for COMPLIANCE Managers – (Retired)

• 30 Course Library

HIPAA Privacy Essentials Harassment Prevention for Managers - State and Local Government Edition Sexual Harassment Prevention for Employees Bullying and Violence in the Workplace (Retired) Interviewing: Doing it Right (Retired) EEO and Lawful Hiring (Retired) HIPAA – Privacy Rule for Business Associates COMPLIANCE IMPACT: Information Security – The Break-In COMPLIANCE IMPACT: Respectful Workplace – Reuben's Story COMPLIANCE IMPACT: Reasonable Accommodation – The Ask COMPLIANCE IMPACT: Workplace Violence – The Warning Signs COMPLIANCE IMPACT: Harassment - It's No Joke COMPLIANCE IMPACT: Harassment - Handling the Complaint COMPLIANCE IMPACT: Respectful Workplace – One Bad Apple COMPLIANCE IMPACT: Respectful Workplace – The Bully COMPLIANCE IMPACT: Wage and Hour - Working Off the Clock Promoting a Substance-free Workplace Workplace Harassment Prevention for Frontline Supervisors Workplace Harassment Prevention for Workers Prevención del acoso en el lugar de trabajo para trabajadores COMPLIANCE EXPERT: Privacy & Information Security - The Basics COMPLIANCE EXPERT: Harassment and Retaliation for Managers COMPLIANCE EXPERT: Harassment - A Case Study for Managers COMPLIANCE EXPERT: Bullying - The Manager's Role COMPLIANCE EXPERT: Bullying - Not in the Workplace COMPLIANCE EXPERT: Harassment and Retaliation COMPLIANCE EXPERT: Harassment - A Case Study