copy, please call 0800 800 150*. 800 0800 call please copy, SH2 SI 4.0 SI SH2
a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Google of trademarks are logo Play Google the and Play Google Android, Inc. Apple of mark service a
large print or audio CD. If you would like a a like would you If CD. audio or print large
Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is is Store App countries. other and US the in registered Inc., Apple of trademarks are logo Apple the and Apple
We’re registered in England at 81 Newgate Street, London EC1A 7AJ, UK (company number 1800000). number (company UK 7AJ, EC1A London Street, Newgate 81 at England in registered We’re
Available in other formats including braille, braille, including formats other in Available
2020 plc Telecommunications British ©
between 0°C and 40°C. 40°C. and 0°C between
Designed for use at room temperatures temperatures room at use for Designed •
30 5.47–5.72
or garage). or
23 5.25–5.35 a flammable atmosphere (eg warehouse warehouse (eg atmosphere flammable a
Don’t use near flammable substances or in in or substances flammable near use Don’t • 23 5.15–5.25
delicate fabrics); place on a mat if needed. if mat a on place fabrics); delicate
20 2.41–2.47
on fragile surfaces (eg veneered wood or or wood veneered (eg surfaces fragile on
18.4 1.88–1.90 Product may cause scratches or marks if placed placed if marks or scratches cause may Product •
interference to hearing aids. hearing to interference
may apply such as in hospitals. in as such apply may
(dBM) (GHz) Radio signals from this product may cause cause may product this from signals Radio •
before using or installing where restrictions restrictions where installing or using before
range the in power Max range Frequency your doctor before installation. before doctor your
This device uses wireless technology; check check technology; wireless uses device This •
If you’ve got a pacemaker please check with with check please pacemaker a got you’ve If •
Radio transmission information transmission Radio
near sources of water or splashes. or water of sources near
phone line cord during a storm. a during cord line phone
devices and power adapters in damp areas or or areas damp in adapters power and devices
by following the instructions above. instructions the following by
recommend that you unplug the power and and power the unplug you that recommend
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Electronic devices hate liquids; don’t place place don’t liquids; hate devices Electronic • similar, then you can also dispose of your old kit kit old your of dispose also can you then similar,
be damaged by an electrical storm. We We storm. electrical an by damaged be
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you need a replacement. a need you If this equipment is a replacement for something something for replacement a is equipment this If
There is a slight chance your product could could product your chance slight a is There •
this specific device; contact our helpdesk if if helpdesk our contact device; specific this PL AT NL MT HU LU LT
unit and your body. your and unit of it in an environmentally friendly way. way. friendly environmentally an in it of
Only use power adapters provided by BT for for BT by provided adapters power use Only •
LV CY IT HR FR ES EL the between 20cm of distance minimum a send your equipment back to us so we can get rid rid get can we so us to back equipment your send
children’s reach. children’s
with operated and installed when Guidelines As the environment is important to BT, simply simply BT, to important is environment the As
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young of out cables and device Keep •
shown to be compliant with European European with compliant be to shown
on bt.com/returns on are restricted to indoor usage only. usage indoor to restricted are
any vents with objects or thick carpets. thick or objects with vents any
and for evaluated been has device This •
for it. You can do this by following the easy steps steps easy the following by this do can You it. for band 5.15–5.35GHz the in Operations
cupboards or back of sofas) and don’t block block don’t and sofas) of back or cupboards
you risk an electrical shock. electrical an risk you
Restrictions you want to cancel or we may need to charge you you charge to need may we or cancel to want you
Keep area ventilated (eg don’t put in in put don’t (eg ventilated area Keep •
adapters. There are no serviceable parts and and parts serviceable no are There adapters.
to return it back to us within 60 days of telling us us telling of days 60 within us to back it return to
equipment that can get hot). get can that equipment
Don’t try to open your devices or power power or devices your open to try Don’t •
(excluding outright sale equipment). You’ll need need You’ll equipment). sale outright (excluding
bt.com/producthelp radiators, window sills or other electrical electrical other or sills window radiators,
do so and contact our helpdesk. our contact and so do
to you will remain the property of BT at all times times all at BT of property the remain will you to
and power efficiency information is available at: at: available is information efficiency power and away from heat and sun (eg away from from away (eg sun and heat from away
Switch off your electrical socket if it’s safe to to safe it’s if socket electrical your off Switch
not recycled correctly. The equipment provided provided equipment The correctly. recycled not
The full text of the EU declaration of conformity conformity of declaration EU the of text full The Position all parts, including power adapters adapters power including parts, all Position •
damaged, stop using them immediately. immediately. them using stop damaged,
be harmful to people or the environment if it’s it’s if environment the or people to harmful be
2014/53/EU. Directive with compliance in For indoor use only in the UK. the in only use indoor For •
If your devices or power adapters appear appear adapters power or devices your If •
This product may contain substances that could could that substances contain may product This
is 2 Hub Smart type equipment radio the that Installation and location and Installation
Warnings
Hereby, British Telecommunications plc declares declares plc Telecommunications British Hereby, working life. working
Keep these instructions safe for future reference. future for safe instructions these Keep
of Conformity of from extreme heat or cold. or heat extreme from it in your normal rubbish at the end of its its of end the at rubbish normal your in it
Declaration Directive Equipment Radio installing and using it. using and installing When not in use, store in a dry place and away away and place dry a in store use, in not When • on a product, means you shouldn’t throw throw shouldn’t you means product, a on
read the following instructions carefully before before carefully instructions following the read parts or any vents that could cause overheating. cause could that vents any or parts management. The symbol shown here and and here shown symbol The management.
bt.com/help/gplcode
comply with European safety standards. Please Please standards. safety European with comply Regularly check that objects don’t cover any any cover don’t objects that check Regularly • separate collection and environmentally sound sound environmentally and collection separate
the relevant code available for download at at download for available code relevant the
Your Smart Hub 2 from BT is manufactured to to manufactured is BT from 2 Hub Smart Your or solvent. or and electronic equipment and to maximise its its maximise to and equipment electronic and
made has BT GPL, the with accordance In
water use don’t cloth; dry soft a with Dust • minimise the unsorted waste disposal of electrical electrical of disposal waste unsorted the minimise
Important safety and care instructions care and safety Important
covered by the GNU General Public License (GPL). (GPL). License Public General GNU the by covered
and don’t pull or twist any cables. any twist or pull don’t and The Government has a legal requirement to to requirement legal a has Government The
The BT Smart Hub 2 contains code that is is that code contains 2 Hub Smart BT The
electronic equipment electronic Treat all parts with care; no shock or vibration, vibration, or shock no care; with parts all Treat •
Other information Other Care and maintenance and Care and electrical old your of Disposing
Let’s get started Let’s set up your hub
1. Connect your Smart Hub 2 2. Power up 3. Connect your devices Plug the broadband cable (grey ends) into your Smart Slide the two parts of the power supply until they click Use your hub’s network name and password to connect Hub and the other end into your master phone socket. into place. Connect the hub and turn it on. After at your devices to the internet. They’re on the back of Depending on the socket type, you might need to use least three minutes, a blue light will show that your the hub. To quickly connect, you can scan the QR code the filter that came in the box. hub is ready. with your device’s camera. If your device supports WPS, press the WPS button on the side of the hub and follow your device’s instructions 3 to connect. Hub wireless settings Factory reset button Dou le master soc et Single master soc et No filter needed Use a filter
WPS button 2
1
Filter
Broadband cable Power socket grey ends USB port Ethernet ports
Phone port for Digital oice customers only
The My BT app is the quickest, easiest way to Manage your hub manage your account on the go, check your usage Access the Hub Manager to manage your hub settings, and get a helping hand with all your BT products. change the hub’s name or change passwords. Type Search ‘My BT’ in your app store to download. 192.168.1.254 into a browser to view the Hub Manager.
What your hub lights mean Need more help?
Go to bt.com/help Blue Your hub is connected to your Flashing Your hub is working but the broadband It’s the quickest and easiest way broadband okay. purple cable isn’t connected. If you can’t get online, it might be your Check if the broadband cable (grey ends) to get help, all day, every day. device. Try switching your device off is plugged in correctly. And if you’re and on. using a filter, check that’s plugged in Chat with us online correctly too. at bt.com/chat We’re here to help seven days a week between 7am and 11pm. No light The power is off or the lights have been Orange Your hub is working but isn’t connected * turned off using the Hub Manager. to the internet. Call us on 0800 800 150 Check that the hub is plugged in, Connect a device to your hub. Any time between 8am and 9pm. switched on and that its lights haven’t Open a new web browser window Make sure you’re next to your been turned off in the Hub Manager. and follow the on-screen help wizard hub with a computer or device If this doesn’t fix your issue call us on to get connected. if you call. the number below. * Calls to our helpdesk made from the UK mainland and mobile networks are free. Green Your hub is starting up. Red There’s a problem somewhere. International call costs vary. Wait for at least three minutes for it to Using the Power button, turn your hub turn blue. If it stays green, turn your hub off and on again. If the light still doesn’t Get help from other users off and on again. If the light still doesn’t turn blue, use a paper clip to press your Join the conversations in the turn blue, use a paper clip to press your hub’s factory reset button. If this doesn’t BT Community forum at hub’s factory reset button. If this doesn’t fix your issue call us on the number below. bt.com/community fix your issue call us on the number below.
Flashing Your hub is connecting to broadband. WPS button If it’s flashing blue, it’s waiting for you to orange Give it at least three minutes to connect. flashing press the WPS button on your computer The light will turn blue when your hub or device (you’ve got two minutes). If it’s is ready. flashing red, it didn’t connect – give it a couple of minutes and try again.
If you’re still having problems you can call us on 0800 800 150.*