Susan Norman y 50766 Hillsborough Lane y Oakhurst, CA 93644 y (559) 683-0793 y [email protected]
EXPERIENCE:
Senior Web Designer Sierra Cellular (Sierra Tel Internet) 2000-present Responsible for all aspects of web design including customer contact, design, lay-out, templates, graphics, copywriting, navigation, interactivity, and website upkeep. Clients include mid-size and small businesses, hotels, resorts, real estate, and professionals. Also webmaster for the Sierra Tel Internet corporate website. Proficient with HTML, Dreamweaver, CSS, and JavaScript. Graphic tools include PhotoShop, PaintShopPro, Flash, and Fireworks. Experience in e-commerce, ASP, PHP, SQL, MS Access, and MySQL database programming. Frequent collaboration with staff programmer, marketing director, technical support department, and general manager. Proof and edit STI’s e-newsletter distributed to 11,000 customers monthly. Created and maintain more than 50 websites including direct client communication and support, problem-solving, content management, and expansion. Website portfolio available upon request.
Interactive Designer Human Code (Presage Studios) 1999-2000 Children’s computer game and smart toy design and documentation, manual and game text. Interface and playability design, feature creation, and coordination with Mattel/Intel Smart Toy division.
Sierra On-Line 1994-1999 Lead Designer - Babylon 5 Adventure (working title) A first-person, 3D action-adventure based on the science fiction television show. Designed an innovative interface, immersive plot, and involving characters during the early development phase. Lead Designer - Police Quest: SWAT 2 An action-strategy computer game. Developed game play, interfaces, strategy, scenarios, non-player character artificial intelligence and personalities. Responsible for communicating the game's vision to the team, scripting, audio direction, documentation (including on-line help and 200-page manual), press tours, and media interviews. SWAT 2 ranked in the top five for July and August, 1998 (PC Data). This realistic tactical simulation was Sierra On-Line's best-selling in-house product of the year, grossing $8.5M in first five months. Assistant Designer - Police Quest 5: SWAT Responsible for technical content, research, video editing, and writing for the game, documentation, and official strategy guide. Over 500,000 copies sold internationally. Writer - Betrayal In Antara, Gabriel Knight 2, Quest for Glory V, King's Quest VII, King's Quest Collection, Phantasmagoria Scripted and edited dialogue and text, directed voice-overs, wrote game manuals and additional material. Involved in project management and a contributing writer to official Sierra On-Line publications. Technical Writer Documentation of proprietary game development language for the Systems group. Editor and Project Coordinator Edited and proofread all 1993 games. Coordinated road show materials, including scheduling, format design, editing, and 35mm slide production.
Writer and Audio Director Tsunami Media, Inc. 1993 Scripted Ringworld 2, a science fiction game. Developed branching plot and dialogue, game design, characters, and puzzles. Directed in-studio voice talent. Edited all game documentation, including story outline and manual.
Creative Department Head Masters Presentation Graphic Services 1991-1992 Senior computer artist and acting production manager responsible for creating business graphics on Genigraphics and Macintosh equipment. Duties included 35mm slide production, job scheduling, format design, proofreading, multi-image programming, client interaction, and quality control.
Interactive Instruction Designer VSE Corporation 1989-1990 Developed interactive video training packages, including content analysis, instructional design, scripts, and flowcharts. Generated programming and graphics on Pilot Plus and Online systems.
Senior Computer Graphics Artist Chartmasters 1984-1988 Genigraphics operator producing text, graph, and illustration 35mm slides for business and multi-image presentations. Experience with MS-DOS, WordPerfect, and Macintosh graphics software.
Writer 1984-1985 Scripted industrial videos on a contract basis for Tandem Computers, Inc.
EDUCATION:
HTML, ASP, SQL, Java, and JavaScript: Online courses and independent studies (2000 - present) Adobe Photoshop Course (2000) Jewelry Design and Construction (Los Angeles Mission College, 1991-1992) Creative Writing (Ventura College, 1984; Santa Clara Mission College, 1987) BASIC and FORTRAN programming (Ventura College, 1984) Bachelor of Arts, Geological Sciences (University of California at Santa Barbara, High Honors, 1980)
PUBLICATIONS:
Police Quest: SWAT Official Player's Guide (Infotainment World Books, 1995) Great Events From History II: Arts and Culture, Great Events From History II: Business and Commerce (Salem Press, 1993)
ORGANIZATIONS:
International Webmaster Association (2000-2007) Computer Game Developers Association (1994-1999, Charter member)