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MAGAZINES MEDIA INFORMATION 2018

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p2 OUR LOCATION / COME AND SEE US! 13 Editions

p3 DISCOVER IN A NUTSHELL - INTRODUCTION p14 Chandlers Ford (CF)

p4 OUR DISTRIBUTION METHOD EXPLAINED p15 Eastleigh (EA)

p5 CIRCULATION MAP p16 Hamble (HA)

p6 CIRCULATION BREAKDOWN PER EDITION p17 Hedge End (HE)

p7 RATE CARD & DISCOUNTS p18 Locks Heath (LH)

p8 DISCOUNT CALCULATOR - EXAMPLES p19 Meon Valley (MV)

p9 LEAFLET DISTRIBUTION & RATES p20 New Forest (NF)

p10 PREMIUM PAGES / CAROUSEL OPTION p21 Romsey (RO)

p11 ADVERTISING FOR EVENT ORGANISERS p22 Salisbury East (SE)

p12 EXTRA SERVICES FOR ADVERTISERS ONLY p23 Southampton (SO)

p27 DEADLINES & DELIVERY SCHEDULE FOR CF p24 Test Valley (TV) | WI | SO | HE | LH | HA | SE

p28 DEADLINES & DELIVERY SCHEDULE FOR EA p25 Waterside (WA) | MV | NF | RO | TV | WA

p12 WHO TO CONTACT / GETTING STARTED p26 Winchester (WI) MAGAZINES the Solent REGION - WE’VE GOT IT COVERED

HELPING YOU ADVERTISE YOUR BUSINESS WITHIN A 20 MILE RADIUS OF SOUTHAMPTON

based in southampton common LOCAL advertising You’re welcome to come in and meet the team; chat to Melanie about your business and how to LEAFLET DISTRIBUTION successfully advertise. Browse our comprehensive advertising library with hundreds of styles, sizes, designs to choose from. And not a commissioned GRAPHIC DESIGN & PRINT sales person in sight - our advice is free and WEBSITES willingly shared. Inside the design chapel Located at the south entrance to The Old SOCIAL MEDIA Southampton Cemetery and the end of Cemetery Road, the Design Chapel was converted in MARKETING SERVICES 2012 and houses a selection of design related businesses, including Discover.

discover magazines ltd Design Chapel Cemetery Road Southampton SO15 7NN Tel: 023 8026 6388

www.discovermagazines.co.uk MAGAZINES the Solent REGION - WE’VE GOT IT COVERED

affordable ADVERTISING for YOUR BUSINESS Home & Garden | Lifestyle | Family | Leisure | Motoring | Pets | Education | Business | Health | Beauty | Travel | Senior Living | Finance | Entertainment WITHIN A 20 MILE RADIUS OF SOUTHAMPTON It’s easy to get started A5 letterbox delivered Step 1 - Where do you want to advertise? 13 localised editions Choose from 13 areas shown on the map. Step 2 - What advert size do you need? 153,000 circulation There are 9 different sizes and shapes; something Royal Mail delivery suitable for every budget and requirement. Step 3 - How long? LEAFLET INSERTS Two months, 4 months or 6 months, carousel or ad hoc over 18 months. The 6m+ Ongoing Rate is ABC1, 35+ homeowners most commonly booked; best response rates and highest discount given.

WINCHESTER TEST VALLEY

SALISBURY VILLAGES HEDGE END MEON VALLEY EASTLEIGH

ROMSEY CHANDLERS FORD

SOUTHAMPTON HAMBLE PENINSULA LOCKS HEATH

WATERSIDE

NEW FOREST

13 EDITIONS

CF CHANDLERS FORD HE HEDGE END WI WINCHESTER SO SOUTHAMPTON HA HAMBLE LH LOCKS HEATH EA EASTLEIGH MV MEON VALLEY NF NEW FOREST WA WATERSIDE RO ROMSEY SE SALISBURY EAST TV TEST VALLEY CIRCULATION BREAKDOWN

JANUARY FEBRUARY MARCH APRIL BOTH MAY JUNE MONTHS EDITION DISTRIBUTION AREA INCLUDES JULY AUGUST PER SEPTEMBER OCTOBER EDITION NOVEMBER DECEMBER

SO53: Chandlers Ford, Otterbourne, Hursley, Shawford, CHANDLERS FORD 7,000 6,800 13,800 Allbrook SO15, SO16, SO17 SOUTHAMPTON Chilworth, Bassett, Rownhams, Nursling, Upper Shirley, 7,000 7,000 (2,835) 14,000 Regents Park, Highfield, Lordswood. SO16 7 SO30, SO18 HEDGE END Hedge End, West End, Botley, 7,200 7,100 14,300 Midanbury, Chartwell Green SO22, SO23 WINCHESTER Winchester inc Badger Farm, Olivers Battery, Littleton, 6,500 5,000 11,500 South Wonston, Kings Worthy, Pitt, Sarum SO31, PO15, PO16, PO14 LOCKS HEATH Locks Heath, Park Gate, Whiteley, Warsash, Titchfield, 7,300 7,100 14,400 Swanwick, Burridge, Sarisbury Green SO31 4,5 & 8 HAMBLE (Bi) Hamble-le-Rice, Netley Abbey, Bursledon, Butlocks 8,025 8,025 Heath SP5 1,2 & 3 SALISBURY EAST Downton, Redlynch, Hale, Whiteparish, Farley, West 7,180 VILLAGES (Bi) Tytherley, Winterslow, Pitton, Landford, Alderbury, 7,180 Whaddon, West Dean etc SO32, PO17 , PO7 4 Bishops Waltham, Wickham, Waltham Chase, Droxford, MEON VALLEY 6,100 6,325 Meons, Durley, Upham, Curdridge, Boorley Green, 12,425 Boarhunt

SO51, SO52 9 Romsey, North Baddesley, all SO51 villages, Wellows, ROMSEY 7,250 6,750 Whiteparish, Sherfield English, Ampfield, Braishfield S 14,000 SO51 sectors 0,6,8,9 by Royal Mail

SO42 7, SO43 7 , SO40 7 NEW FOREST Ashurst, Lyndhurst, Brockenhurst, Beaulieu, 6,100 6,500 12,600 Blackfield, Holbury, Calshot

SO40 4, SO45 WATERSIDE 7,000 7,500 Marchwood, Totton, Hythe, Dibden, Dibden Purlieu 14,500 SO50 EASTLEIGH Eastleigh, Fair Oak, Bishopstoke, Colden Common, 5,600 (2,700) 5,700 11,300 Horton Heath SO50 6 SO20 6 & 8, SP11 7 TEST VALLEY (Bi) 5,100 Stockbridge, Wherwell, Kings Somborne, Lockerly 5,100

82,255 70,875 153,125

WHERE WE DELIVER BY ROYAL MAIL The numbers shown in red indicate the number of copies delivered by Royal Mail - total of 63,000 properties. The benefits of Royal Mail are 100% reliability, distribution to rural/remote properties and to those areas difficult to safely and efficiently deliver to by our own distributors. Reliably delivered Leaflet inserts Royal mail | in-house 90,000 | up to 4 slots

• 100% letterbox delivered • leaflet inserts accepted in 9 of our 13 editions • reaching all properties in rural postcodes • up to 4 slots available per delivery • 60% delivered by Royal Mail/40% by Discover • design, print and deliver - all in one service • routinely monitored and checked for reliability • maximum size A5 • from £36 per 1,000 + vat Monthly/bi-monthly EXPLAINED DEADLINE 1 deadline | 2 issues JUNE

EXAMPLE: Each of these editions has a circulation that is split into two halves and each is delivered into every other month. For example, Mrs Smith lives in Hedge End South and receives the May issue with 6,999 other residents including Botley. A month later, Mr Brown who lives in Hedge End North receives his copy of Discover Hedge End along with 6,999 residents including West 1st drop 2nd drop End. Both the May and June issues were printed at the same time mid April but delivered within a month of each other. A total of 14,000 homes receive July issue Aug issue Discover Hedge End over two month from one print deadline. The front covers end June end July and some pages are different while the core of the two issues are the same. BI-MONTHLY: Hamble Peninsula | Test Valley | Salisbury East Villages 2 issues The circulation of these three editions, is smaller, up to 8,000 so we don’t delivered a split the area but deliver all copies at the same time, but again, like the monthlies, every other month. month apart

A5 page 2/3 1/2 1/3 1/4 1/6 1/8 151mm x 134mm x 134mm x 94mm 134mm x 61mm 65mm x 94mm 65mm x 61mm 65mm x 45mm 65mm x 192mm 65mm x 141mm available on 6m+ available on 6m+ 134mm x 45mm 216mm 141mm ongoing rate only ongoing rate only +3mm bleed

HELPING YOU LAUNCH, EXPAND, SUCCEED Discover Magazines Ltd We offer free advice on advert production, online marketing, 023 80 27 6396 website design; everything that can effect the response to your [email protected] advertising with Discover. We look after our growing list of www.discovermagazines.co.uk satisfied customers with more than just magazine advertising Design Chapel, Cemetery Road Southampton, SO15 7NN Advert Design | Leaflet Design, Print & Delivery Websites Stationery | Vehicle Graphics Online Marketing | Social Media Marketing Localised Telephone Numbers rate card, sizes & discounts

A5 page 2/3 1/2 £ PER INSERT BEFORE DISCOUNT 151mm x 134mm x 134mm x 94mm 65mm x 192mm 216mm 141mm Ad Size + vat Ad Size + vat +3mm bleed 1/16 £24 1/3 £89 1/8 £39 1/2 £122 1/6 £49 2/3 £179 1/4 £68 PAGE £229 1/3 1/4 1/6 134mm x 61mm 65mm x 94mm 65mm x 61mm 65mm x 141mm available on 6m+ 134mm x 45mm ongoing rate only DOUBLE DISCOUNT

We combine two discounts to the above rates: • EDITIONS BOOKED- the more editions (areas) booked the higher discount. Up to 30% 1/8 1/16 • PERIOD BOOKED - 2m, 4m or 6 months. the 65mm x 45mm classified available on 6m+ text only longer the booking the higher the discount. ongoing rate only terms apply please ask Up to 15% Download a Self Service Quotation Form or Call Melanie on 023 8027 6396 for instant quote. 80% OF ADVERTISERS BOOK JUST WANT TO ADVERTISE IN ONE ON THE 6M+ ONGOING RATE MONTH OR ONE AREA REGULARLY?

• most effective for response rates One off adverts, often for events or sales, are • free advert design possible but in the large advert sizes only. Mid and • free editorial small size adverts are bookable in one area but on • monthly payment plan the 6m+ ongoing rate only. Prices are half those • free upgrades quoted overleaf but remember you will reach only half of the edition’s full circulation, every other ADD OTHER DISCOVER MAGAZINES month. Due to the printing process of two issues with one FOR MORE DISCOUNT print run one months ads are limited to by page position and availability. • 10 are monthly and 3 are bi-monthly (counts as 0.5 in Multi Mag Discount calculation) • Discounts for multi mag bookings go up to 30% Want to get started? Melanie Tinson LEAFLET INSERTS PER DELIVERY 023 8027 6396 / 07900 307636

We charge £38 per 1,000 + vat so a distribution of Most of our bookings are organised on the phone 7,000 leaflets = £266 + vat. and email but our doors are open for visitors, too! (based on leaflet size A5 up to 16gm) Feel free to email your artwork for a free design review. Please call o23 8027 6361 for availability and a quotation for design, print and delivery. www.discovermagazines.co.uk EXAMPLES OF advertising cost DISCOUNT 2 DISCOUNT 1 Multi Mag Discount (number in red is “up to”) 2m Ad Size Rate Card Ad Size Rate Card 0% 1.5 0% 5.5 15% 9.5 25% 1/16 £24 1/3 £89 4m 5% 2.5 6.5 1/8 £39 1/2 £122 5% 17.5% 10.5 27.5% 6m 10% 1/6 £49 2/3 £179 3.5 10% 7.5 20% 11.5/ 30% 1/4 £68 PAGE £229 4.5 12.5% 8.5 22.5% all 6m+ 15%

A B C D E F G H I £ PER PERIOD INSERT/ COST PER EDITIONS short RATE CARD DISCOUNT 1 DISCOUNT 2 DOUBLE ADVERT MONTH NET AD SIZE Areas medium before No. of editions No. of DISCOUNT after disc £ pm BOOKED 6 month ad hoc disount booked months Col A x Col % 6m + Ongoing booked Col D + Col E Col E less + vat Col F

Chandlers Ford Qtr page Eastleigh ie. 2 2 6m+ ongoing £68 5% 15% 20% £57.80 £57.80 x 1 £57.80

Meon Valley, Half page Hedge End and 3 4 months £122 10% 5% 15%% £97.6 £97.60 x 3 £292.80 Locks Heath ie. 3

Hamble Peninsula - a Full page bimonthly so 0.5 2 months £229 0% 0% 0% £229 £229 x 0.5 £114.50 multiplier is 0.5 All editions 6th page 10 x monthly 11.5 6m+ Ongoing £49 30% 15% 45% £26.95 £26.95 x 11.5 £309.92 3 x bimonthly Romsey, Third page Winchester & 2.5 6m ad hoc £89 5% 15% 20% £71.20 £71.20 x 2.5 £178.00 Test Valley (bi) Qtr page in 3 X £37.40 3 monthly All editions £68 / qtr £37.40 editions 10 x monthly 11.5 6m+ Ongoing 30% 15% 45% 7 X £21.45 £294.52 £39 / 8th £21.45 8th page in the 3 x bimonthly 3 X £10.72 rest MAGAZINES leaflet inserts

• Max size A5 • Max weight 16gms • £38 per 1,000 + VAT • Discounted for multiple issues • Inserted in the magazine • Available only in 8 out of 13 editions • Delivered by our own Discover team • We don’t use agencies! • To Book call 023 8027 6361 AFFLUENT homes only SOUTHAMPTON | CHANDLERS FORD | HEDGE END | LOCKS HEATH | ROMSEY & NORTH BADDESLEY | WINCHESTER | WATERSIDE | EASTLEIGH 3+ bedrooms 4 leaflet inserts per magAZINE owner occupied garden Edition Area Quantity Cost £ + vat driveway CF1 6,800 £258 Chandlers Ford CF2 7,000 £266 WE DESIGN & PRINT, TOO! SO1 7,000 £266 Southampton SO2 4,000 £152 Leaflet design is unlike from display advertising; Winchester WI1 6,500 £247 it has to perform in a different way. You need to consider leaflet size, the number of pages, images, EA1 5,700 £216 paper weight, call to action; all important factors in Eastleigh EA2 2,800 £106 making the leaflet generate response long term.

HE1 7,200 £273 Hedge End HE2 7,100 £269 REPUTATION MATTERS

LH1 7,300 £277 You can get leaflet distribution cheaper than us; we Locks Heath LH2 7,100 £269 know that. But our reputation for quality service, reliable delivery and results is worth it (so our WA1 7,500 £285 customers tell us!). Waterside WA2 7,000 £266 We have regular customers who book every slot, Romsey RO1 6,750 £256 every month and many who use Discover every ALL AREAS @ £33/k 89,750 £2961 year for their leaflet campaigns. “Thanks for such reliable delivery of our leaflets.” Sam, Britannia Windows PREMIUM PAGES best response MAGAZINES • BACK COVER • PAGE 2 • PAGE 3 • PAGE 2 & 3 PREMIUM PAGES If you book a premium page (except Centre) you • PAGE 5 (opposite editors letter) can run different artwork in two consecutive issues. • CENTRE PAGES • INSIDE BACK BACK COVER (opposite ad index) • PAGES 9 - 20 / FRONT SECTION Ad Size Rate Card Ad Size Rate Card Back cover £320 Page 5 £250 Premium pages are sold as full pages unless by exception. Period discounts are capped at 10%. Page 2 £250 Centre £250 Page 3 £275 inside Back £250 Premium pages are very popular so if the slot you Pages 2 & 3 £450 Front section + 15% want is not currently available ask to be added to Standard position (rop - run of page) is £229 + vat the waiting list. per month. Prime position does cost more because they are limited in number but for some advertisers the PREMIUM PAGES one month only higher level of response is worth the extra. If you are advertising an event, a sale or launch If you want to guarantee your advert (any size) is and you prefer to advertise for just one of the placed in the first section of the magazine (usually two issues ie. just one month of the pair, this is page 9-20) you pay 15% surcharge on whatever possible, on particular positions, front and back of the discounted rate is. Advertisers on this rate, are the issue. upgraded foc if the premium pages are not sold in an issue. 12 MONTH CAROUSEL There are 13 local editions of Discover covering a total of 153,000 homes. With the Discover Carousel you can rotate your advert around all the edtions over a period of 12 months and hit each home ONLY ONCE. This option is not for everyone as many advertisers prefer to select a handful of edtions and advertise regularly. But, it suits some such as retailers, restaurants and some home imporvement services. We recommend to book a space as big as you can afford in the Carousel to give maximum impact as you are only reaching the reader once. fixed order all editions inCLuded The Carousel order is fixed so you get on the next one you can. For example, if you decided to book MONTH EDITION MONTH EDITION on 10 April the next month you can catch is May/ June. Salisbury & Jan/Feb Southampton Jul/Aug Hamble Feb/Mar Romsey Aug/Sept Test Valley £ pm + vat minimum 12 months Mar/Apr Chandlers Ford Sept/Oct Meon Valley Ad Size £ pm + vat Ad Size £ pm + vat Apr/May Waterside Oct/Nov Locks Heath Full page £320 1/3 £124 May/Jun Hedge End Nov/Dec Eastleigh 2/3 £250 1/4 £95 Jun/July New Forest Dec/Jan Winchester 1/2 £170 1/6 £69

23 inserts over 12 months signs: vehicles, shop, display MAGAZINES marketing services Our core business is Magazine Advertising but to support our customers we offer extra help by organising a host of marketing services at exclusive rates negotiated with tried and tested suppliers we know and trust.

These services at special rates are exclusively for Discover advertisers only. Call 023 8027 6396 BRANDING PACKAGEs £450

illustration, brochures & leaflets

WEBSITES FROM £300, SEO SERVICES

PHOTOGRAPHY

Budget Standard Premium Premium Plus Design fee £300 £350 £450 £600 Annual Hosting Fee £19 £19 £19 £19 Number of Pages 2/3 <4 <6 <8

PHONE SERVICES social media PACKAGES If you don’t have the time (or inclination!) to be pro-active on social media then we’ve negotiated very good rates with a small, very experienced team who will do it all for you. Prices vary depending on the type of campaign you need and frequency of activity, one off campaigns or monthly packages. FOR MORE DETAILS CALL MELANIE ON 023 8027 6396 Chandlers ford Chandlers Ford Chandlers Ford is an affluent suburb between Southampton Even Month Distribution and Winchester. With Romsey to the west, Winchester to the north, Southampton to the south and Eastleigh to the Even Month distribution east it is central to Discover’s 13 local editions. Boyatt 2 Discover Chandlers Ford is delivered by our own team of regular Otterbourne distributors to selected properties; ABC1, owner occupied with at least 3 bedrooms, driveway and a garden. Odd Month Distribution Chandlers ford - WE’VE GOT IT COVERED Odd Month Distribution Boyatt 1 Hursley 1

postcode so53 circulation 13,800 / 2 issues cf1 & otterborne 6,800 homes cf2 & hursley 7,000 homes leaflets delivered: cf1 & cf2 Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C CF1 Feb CF2 Dec17 15 Jan Hiltingbury SOUTH Mar CF1 19 Feb 26 Feb Apr CF2 19 Feb 19 Mar Valley Park, kNIGHTWOOD May CF1 16 Apr 23 Apr Boyatt Wood Jun CF2 16 Apr 14 May July CF1 18 June 25 Jun

HURSLEY Aug CF2 18 June 9 Jul CF2 Sept CF1 20 Aug 3 Sept HILTINGBURY NORTH Oct CF2 20 Aug 17 Sept Nov CF1 15 Oct 23 Oct

Allbrook,Shawford, Otterbourne Dec CF2 15 Oct 19 Nov PEVERELLS WOOD, cHALVINGTON Jan 19 CF1 12 Dec 2 Jan eastleigh

Eastleigh is an expanding town with new housing developments in nearby Bishopstoke, Fair Oak and Horton Heath. Chandlers Ford is to the west, Southampton to the south and Meon Valley to the east. We include Colden Common which is a Winchester postcode as it’s very close.

Discover is delivered by our own team of regular distributors to selected properties; ABC1, owner occupied with at least 3 bedrooms, driveway and a garden. A small pocket of Bishopstoke, SO50 6 is distributed to by Royal Mail. eastleigh - WE’VE GOT IT COVERED EA1

postcode SO50 & sO21 circulation 11,700 / 2 issues EA1 5,700 homes EA2 5,800 homes leaflets delivered: 8,000 Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C EA2 Feb EA1 15 Jan 25 Jan Mar EA2 15 Jan 19 Feb

Apr EA1 21 Mar 3 Apr

May EA2 21 Mar 23 Apr

Jun EA1 14 May 21 May

July EA2 14 May 18 Jun

Aug EA1 9 Jul 18 Jul

Sept EA2 9 Jul 28 Aug

Oct EA1 17 Sept 25 Sept

Nov EA2 17 Sept 17 Oct

Dec EA1 19 Nov 26 Nov

Jan 19 EA2 19 Nov 2 Jan hamble

Hamble Peninsula includes Bursledon which is a suburban area south of Hedge End, the affluent coastal villages of Hamble-le-Rice and Netley Abbey. There are 8,000 properties in postcodes SO31 sectors 4, 5 and 8 and Discover is delivered to every single one of them.

Rural properties are important to advertisers targeting the Peninsula, so Discover uses Royal Mail for 100% coverage - and we are the only magazine to do so. In many homes, Discover Hamble Peninsula is the only free, local magazine they receive. hamble peninsula - WE’VE GOT IT COVERED

postcode so31 4, so31 5, so31 8 circulation 8,025 1 issue bi-monthly delivery 100% delivered by royal mail leaflets not accepted

Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C Mar HA1 15 Feb 5 Mar every resident in postcodes above May HA1 12 Apr 1 May delivered by royal mail July HA1 14 Jun 2 Jul Sept HA1 16 Aug 3 Sept

Nov HA1 18 Oct 5 Nov hamble le rice Jan19 HA1 7 Dec 2 Jan19 bursledon netley abbey / butlocks heath Hedge End

Even Month Distribution (Drop B) includes West End HEDGE END Hedge End Even West End Even Hedge End is an affluent suburb east of Southampton, south of Eastleigh and north of Hamble. This edition includes the villages of Botley and West End. Odd Month Distribution (Drop A) Discover is delivered by our own team of regular distributors to selected properties; Botley Odd ABC1, owner occupied with at least 3 bedrooms, driveway and a garden. Hedge End Odd Discover is the only local magazine to cover all these area with one title.

Hedge End HEDGE END | WEST END | BOTLEY - WE’VE GOT IT COVERED

postcode SO30 SO18 HE2 circulation 14,300 / 2 issues HE1 INCLUDES BOTLEY 7,100 homes HE1 HE2 INCLUDES WEST END 7,200 homes leaflets delivered: he1 & he2 Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C HE1 Feb HE2 Dec17 15 Jan HEDGE END SOUTH Mar HE1 19 Feb 26 Feb Apr HE2 19 Feb 19 Mar BOTLEY May HE1 16 Apr 23 Apr BOORLEY GREEN Jun HE2 16 Apr 14 May July HE1 18 June 25 Jun

HE2 Aug HE2 18 June 9 Jul HEDGE END NORTH/GRANGE PARK Sept HE1 20 Aug 3 Sept WEST END Oct HE2 20 Aug 17 Sept Nov HE1 15 Oct 23 Oct CHARTWELL GREEN Dec HE2 15 Oct 19 Nov MIDANBURY Jan 19 HE1 12 Dec 2 Jan Locks Heath LOCKS HEATH Odd Month Distribution (Drop A)

Odd Month Locks Heath is an affluent suburb east of Southampton, west of Fareham with the new estate of Whiteley to the north and the village of Warsash to the south. Our delivery also includes Swanwick, Burridge and Titchfield. Even Month Distribution (Drop B) Discover is delivered by our own team of regular distributors to selected properties; ABC1, owner occupied with at least 3 bedrooms, driveway and a garden.

Even Whiteley Discover is the only local magazine to cover all these area with one title. Even 2 LOCKS HEATH | WHITELEY | WARSASH- WE’VE GOT IT COVERED

lh2

postcodes IN SO31, po14, po15 circulation 14,400 EVERY 2 issues lh1 LH1 INC WARSASH 7,100 homes LH2 inc WHITELEY 7,300 homes leaflets delivered: LH1 & LH2 Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C LH1 Feb LH2 Dec17 15 Jan locks heath / PARK GATE Mar LH1 19 Feb 26 Feb Apr LH2 19 Feb 19 Mar SARISBURY GREEN May LH1 16 Apr 23 Apr warsash Jun LH2 16 Apr 14 May July LH1 18 June 25 Jun

LH2 Aug LH2 18 June 9 Jul locks heath Sept LH1 20 Aug 3 Sept Whiteley Oct LH2 20 Aug 17 Sept Nov LH1 15 Oct 23 Oct

Titchfield Dec LH2 15 Oct 19 Nov lower swanwick / burridge Jan 19 LH1 12 Dec 2 Jan meon valley

Meon Valley is a rural area with two affluent market towns and dotted with numerous villages. There are 12,400 properties in postcodes SO32, PO17 and PO7 4. With two localised issues, Bishop’s Waltham and Wickham, Discover Meon Valley is delivered to every single one of them.

Rural properties are important to advertisers targeting the Meon Valley area, so Discover uses Royal Mail for 100% coverage - and we are the only magazine to do so. In many homes, Discover Meon Valley is the only free, local magazine they receive. meon valley - WE’VE GOT IT COVERED

mv2 postcode so32, po17 & po7 circulation 12,400 every 2 issues mv1 inc wickham 6,100 homes mv2 inc b waltham 6,300homes MV1 leaflets inserts not accepted Deadline & Delivery Dates 2018 Cover Artwork Del Delivery Area Month Deadline W/C Feb MV1: SO32 2 PO17 5 18 Jan 25 Jan bishop’s waltham | waltham chase Mar MV2: SO32 1&3 PO7 4 18 Jan 19 Feb Apr MV1: SO32 2 PO17 5 21 Mar 3 Apr

Jan 19 MV2: SO32 1&3 PO7 4 19 Nov 2 Jan new forest

New Forest includes the affluent town of Lyndhurst, the villages of Ashurst, Brockenhurst, Beaulieu, Blackfield, Calshot and numerous hamlets. There are 12,600 properties in postcodes SO40, SO42, SO43, SO45. With two localised editions, NF1 and NF2, Discover New Forest is delivered to every single one of them.

Rural properties are important to advertisers targeting the New Forest area, so Discover uses Royal Mail for 100% coverage - and we are the only magazine to do so. In many homes, Discover New Forest is the only free, local magazine they receive. NEW FOREST - WE’VE GOT IT COVERED NF1

postcodes so42, SO43, SO40 circulation 12,600 every 2 issues NF1 nf1 inc lyndhurst 6,100 homes nf2 inc so45 1 & 2 6,300homes leaflets inserts not accepted Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C Feb NF1 18 Jan 25 Jan

Mar NF2 18 Jan 19 Feb

Apr NF1 21 Mar 3 Apr

May NF2 21 Mar 23 Apr

Jun NF1 14 May 21 May NF2 July NF2 14 May 18 Jun Aug NF1 9 Jul 18 Jul

Sept NF2 9 Jul 28 Aug

Oct NF1 17 Sept 25 Sept

Nov NF2 17 Sept 17 Oct

Dec NF1 19 Nov 26 Nov

Jan 19 NF2 19 Nov 2 Jan romsey

Romsey is an affluent market town with numerous villages to the north, North Baddesley to the east and the New Forest to the south. The rural areas are delivered to by Royal Mail and the suburban areas of Romsey and North Baddesley are covered by our own team of distributors.

Rural properties are important to advertisers targeting the Romsey Villages area, so Discover uses Royal Mail for 100% coverage - and we are the only magazine to do so. In these homes, Discover Romsey is the only free, local magazine they receive. romsey - WE’VE GOT IT COVERED RO1

postcode so51 & so52 9 circulation 14,000 over 2 issues ro1 & n baddesley 6,750 homes ro2 by royal mail 7,250 homes leaflets delivered TO RO1 ONLY Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C Feb RO1/N Baddesley 15 Jan 25 Jan

RO2 Mar RO2 - Royal Mail 15 Jan 19 Feb

Apr RO1/N Baddesley 21 Mar 3 Apr

May RO2 - Royal Mail 21 Mar 23 Apr

Jun RO1/N Baddesley 14 May 21 May

July RO2 - Royal Mail 14 May 18 Jun

Aug RO1/N Baddesley 9 Jul 18 Jul

Sept RO2 - Royal Mail 9 Jul 28 Aug

Oct RO1/N Baddesley 17 Sept 25 Sept

Nov RO2 - Royal Mail 17 Sept 17 Oct

Dec RO1/N Baddesley 19 Nov 26 Nov

Jan 19 RO2 - Royal Mail 19 Nov 2 Jan salisbury east

SP5 is a postcode to the east of Salisbury, south of Romsey and the north of New Forest. It’s very rural and dotted by numerous villages so we use Royal Mail to deliver Discover Salisbury East Villages. There are 7,100 homes in the postcode and we deliver to every single one of them every other month.

Advertisers often choose neighbouring editions Romsey and New Forest or Test Valley. salisbury east villages - WE’VE GOT IT COVERED

postcode sp5 1, sp5 2, sp5 3 circulation 7,100 1 issue bi-monthly delivery 100% by royal mail leaflets not accepted Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C Downton landford Mar SE1 15 Feb 5 Mar May SE1 12 Apr 1 May redlynch Whaddon July SE1 14 Jun 2 Jul alderbury West dean Sept SE1 16 Aug 3 Sept hale Nov SE1 18 Oct 5 Nov Jan19 SE1 7 Dec 2 Jan19 whiteparish farley west tytherley winterslow pitton southampton

Southampton Discover is the only community magazine delivered to pockets of Southampton’s affluent residential areas (owner occupied, 3+ bedrooms, driveway/garden). Chilworth and Bassett Avenue Royal Mail (Even Drop) (3,000 homes) is covered by Royal Mail due to long drives, gated communities and steep roads (not popular with distributors!).

Royal Mail - SO16 7 NOT SO14 or rental/student areas, Townhill, Millbrook, Lordshill

Odd Month Distribution (Drop A) southampton - PRIME AREAS - WE’VE GOT THEM COVERED Regents Park Nursling Lordshill Lordswood Shirley postcode so15, so16, so17 Bassett Townhill Park circulation 14,000 over 2 issues so1 (blue) 7,000 homes Even Month Distribution (Drop B +RM) so2 & so16 7 (rm) red 7,000 homes Rownhams Lordwood leaflets delivered: 11,000 Bassett Deadline & Delivery Dates 2018 Highfield Cover Artwork Delivered Delivery Area Month Deadline W/C The Common Feb SO2 inc SO16 7 (RM) Dec17 15 Jan Shirley 1 SO1 Mar SO1 19 Feb 26 Feb Shirley 2 shirley north side Apr SO2 inc SO16 7 (RM) 19 Feb 19 Mar Shirley 3 regents park rownhams / nursling May SO1 16 Apr 23 Apr lordswood Jun SO2 inc SO16 7 (RM) 16 Apr 14 May July SO1 18 June 25 Jun

SO2 Aug SO2 inc SO16 7 (RM) 18 June 9 Jul SO16 7 postcode by Royal Mail Sept SO1 20 Aug 3 Sept chilworth bassett green / Village Oct SO2 inc SO16 7 (RM) 20 Aug 17 Sept Nov SO1 15 Oct 23 Oct

shirley south side Dec SO2 inc SO16 7 (RM) 15 Oct 19 Nov Highfield, marshall square Jan 19 SO1 12 Dec 2 Jan test valley

This editon, Test Valley, is delivered by Royal Mail to the affluent market town of Stockbridge and its surrounding villages up to and including Wherwell, just south of Andover.

This edition is delivered every other month to 5,500 homes in postcodes SP20 6, SO20 8 and SP11 7. Rural properties are important to advertisers targeting the Test Valley area, so Discover uses Royal Mail for 100% coverage - and we are the only magazine to do so. In many homes, Discover Test Valley is the only free, local magazine they receive. test valley - WE’VE GOT IT COVERED

postcodeS so20, 6, so20 8, sp11 7 circulation 5,500 1 issue bi-monthly delivery 100% by royal mail leaflets not accepted

Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C every residential property in Apr TV1 21 Mar 9 Apr postcodes above by royal mail Jun TV1 17 May 4 Jun Aug TV1 12 July 30 Jul

Oct TV1 13 Sept 1 Oct

Stockbridge middle wallop Dec TV1 15 Nov 3 Dec wherwell BROUGHTON Feb19 TV1 15 Jan 5 Feb kings somborne BROOK longstock waterside

The Waterside area is a suburban area with the Solent on its east and the New Forest on the west side.

The small town of Totton and Eling is the top of the Wateside with Marchwood, Hythe, Dibden and Dibden Purlieu to the south. The southern tip of Waterside; Holbury, Fawley, Blackfield and Calshot is served the Discover New Forest.

Discover distribution teams deliver to selected streets that are owner occupied, 3 bedrooms or larger, own driveway and garden. waterside - WE’VE GOT IT COVERED

postcodes so40, so45, so42 circulation 14,500 over 2 issues wa1 inc totton 7,500 homes wa2 inc hythe 7,000 homes leaflet inserts in WA1 & WA2 Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C WA1 - SO40 Feb WA1 18 Jan 25 Jan totton Mar WA2 18 Jan 19 Feb Apr WA1 21 Mar 3 Apr eling May WA2 21 Mar 23 Apr Jun WA1 14 May 21 May

July WA2 14 May 18 Jun

WA2 - SO45 Aug WA1 9 Jul 18 Jul marchwood Sept WA2 9 Jul 28 Aug hythe Oct WA1 17 Sept 25 Sept Nov WA2 17 Sept 17 Oct dibden Dec WA1 19 Nov 26 Nov dibden purlieu Jan 19 WA2 19 Nov 2 Jan winchester

Discover is the only local magazine with full coverage of Winchester’s affluent areas; St Cross, Sarum, Fulflood including the outlying, prime residential areas including South Wonston, Littleton and Kings Worthy.

Discover is delivered partly by our own team of regular distributors to selected properties; ABC1, owner occupied with at least 3 bedrooms, driveway and a garden and partly by Royal Mail to postcodes SO23 9 and SO22 5. winchester - WE’VE GOT IT COVERED

postcode SO21 so22 so23 circulation 11,300 over 2 issues wi1 6,500 homes WI2 (ROYAL MAIL) 4,800 homes leaflets delivered: Wi 1 ONLY Deadline & Delivery Dates 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C W1 Feb W12 Dec17 15 Jan TEG DOWN MEAD | KINGS WORTHY | Mar W11 19 Feb 26 Feb Apr W12 19 Feb 19 Mar LITTLETON | WEEKE | HARESTOCK | May W11 16 Apr 23 Apr OLIVERS BATTERY | BADGER FARM | Jun W12 16 Apr 14 May July W11 18 June 25 Jun

SOUTH WONSTON Aug W12 18 June 9 Jul w2 Sept W11 20 Aug 3 Sept SO22 5 & SO23 9 BY ROYAL MAIL Oct W12 20 Aug 17 Sept Nov W11 15 Oct 23 Oct

SARUM | PITT | ST CROSS | FULFLOOD Dec W12 15 Oct 19 Nov | CHILBOLTON AVENUE Jan 19 W11 12 Dec 2 Jan ADVERTISING YOUR EVENT YOUR OPTIONS event packages-SAVE 70% Because you are likely to be advertising for only We know that readers like and use Discover for a short period, the reader may only see your finding local businesses (our paying advertisers) editorial, advert or leaflet only ONCE. So, it but also for what’s happening in their community. needs to make an impact. You can achieve this by advertising as big as you can afford and/or eye We are prepared to give event organisers generous catching design. discounts as the event advertising boosts the response rates for our other regular advertisers. These are the choices open to promoting your event with Discover Magazines: EVENT ORGANISERS: CULTURAL | THEATRE | FOOD & DRINK | MUSIC | ARTS | CHARITY | • Advertising - gauranteed advertising COUNTRY SHOWS | COMMUNITY FESTIVALS • Editorial - not guaranteed and not free for commercial organisations An Event Package includes an advert in 3 editions • What’s On - free but limited to local event and for up to 2 months. Rates below + vat non commercial organisations • Leaflets - refer to the Leaflet Rate Card BOOKINGS: Melanie Tinson 023 8027 6396

1 Edition p/m Package Ad Size don’t leave it too late! save 50% Worth SAVE 70% All too often, we receive request to promote a Quarter page £34 £367 £110 forthcoming event way too late. The magazines Half page £61 £658 £197 they wanted have gone to print weeks ago. 2/3 page £89 £966 £289 • Look at the delivery date of the magazines Full page £114 £1236 £370 you want to use and note the corresponding deadline date. That’s the date we need artwork by or editorial ARE YOU A CHARITY? We offer 25% discount off Rate Card to registered missed the deadline? charities (excluding private schools) but not on If it’s an annual event, then make a note of this the above Event Packages. We must have your year’s deadline so you are ahead of the game next registration number to invoice without VAT. year!

• An alternative to display advertising in the HOLLIE FOR editorial magazine is leaflet delivery. If we have an If advertising or leaflets is not affordable or not available slot we need the leaflets a week suitable you can submit a request for editorial before delivery date. We offer affordable either online (contact us page on the website) or design, print and delivery rates. email Hollie. To increase likelihood of inclusion: • Social media - ask Hollie to schedule a post about an event on our Facebook page. It’s free! • Keep it succinct • Written in the 3rd person (use they, you, its NOT where? choose editions we, us, our). We publish 13 localised editions delivered • Attach high resolution to 153,000 homes within a 22 mile radius of pictures and/or a logo Southampton stretching to Test Valley, New Forest, - jpg, pdf, eps, gif, png Meon Valley, Hamble, Winchester and down to (300 dpi) Holbury on the Waterside. • NB - not guaranteed!

• Be realistic about how far visitors will travel to HOLLIE KNOWLES your event Editorial & Artwork • The more editions you choose the better the [email protected] discount (but higher the cost) 023 8001 0222 CHANDLERS FORD EDITION Cover Artwork Delivered Delivery Area 2018 Month Deadline W/C May CF1 inc Valley Park 16 Apr 23 Apr

Jun CF2 inc Hiltingbury 16 Apr 14 May WINCHESTER EDITION July CF1 inc Valley Park 18 June 25 Jun Cover Artwork Delivered Aug CF2 inc Hiltingbury 18 June 9 Jul Delivery Area Month Deadline W/C Sept CF1 inc Valley Park 20 Aug 3 Sept May Winch 1 16 Apr 23 Apr Oct CF2 inc Hiltingbury 20 Aug 17 Sept Jun SO22 & SO23 (RM) 16 Apr 14 May Nov CF1 inc Valley Park 15 Oct 23 Oct July Winch 1 18 June 25 Jun Dec CF2 inc Hiltingbury 15 Oct 19 Nov Aug SO22 & SO23 (RM) 18 June 9 Jul Jan 19 CF1 inc Valley Park 12 Dec 2 Jan Sept Winch 1 20 Aug 3 Sept Oct SO22 & SO23 (RM) 20 Aug 17 Sept HEDGE END EDITION Nov Winch 1 15 Oct 23 Oct Cover Artwork Delivered Delivery Area Month Deadline W/C Dec SO22 & SO23 (RM) 15 Oct 19 Nov May HE1 & West End 16 Apr 23 Apr Jan 19 Winch 1 12 Dec 2 Jan Jun HE2 & Botley 16 Apr 14 May SOUTHAMPTON EDITION July HE1 & West End 18 June 25 Jun Cover Artwork Delivered Aug HE2 & Botley 18 June 9 Jul Delivery Area Month Deadline W/C Sept HE1 & West End 20 Aug 3 Sept May Soton 1 16 Apr 23 Apr Oct HE2 & Botley 20 Aug 17 Sept Jun SO2 inc SO16 7 (RM) 16 Apr 14 May Nov HE1 & West End 15 Oct 23 Oct July Soton 1 18 June 25 Jun Dec HE2 & Botley 15 Oct 19 Nov Aug SO2 inc SO16 7 (RM) 18 June 9 Jul Jan 19 HE1 & West End 12 Dec 2 Jan Sept Soton 1 20 Aug 3 Sept Oct SO2 inc SO16 7 (RM) 20 Aug 17 Sept HAMBLE PENINSULA EDITION Nov Soton 1 15 Oct 23 Oct Cover Artwork Delivered Delivery Area Month Deadline W/C Dec SO2 inc SO16 7 (RM) 15 Oct 19 Nov May SO31 5, 5 & 8 12 Apr 1 May Jan 19 Soton 1 12 Dec 2 Jan July SO31 5, 5 & 8 14 Jun 2 Jul LOCKS HEATH EDITION Sept SO31 5, 5 & 8 16 Aug 3 Sept Cover Artwork Delivered Delivery Area Nov SO31 5, 5 & 8 18 Oct 5 Nov Month Deadline W/C May LH 1 inc Whiteley 16 Apr 23 Apr Jan19 SO31 5, 5 & 8 7 Dec 2 Jan19

Jun LH2 inc Warsash 16 Apr 14 May

July LH 1 inc Whiteley 18 June 25 Jun SALISBURY EAST VILLAGES EDITION Cover Artwork Delivered Delivery Area Aug LH2 inc Warsash 18 June 9 Jul Month Deadline W/C Sept LH 1 inc Whiteley 20 Aug 3 Sept May SP5 1, 2 & 3 12 Apr 1 May

Oct LH2 inc Warsash 20 Aug 17 Sept July SP5 1, 2 & 3 14 Jun 2 Jul

Nov LH 1 inc Whiteley 15 Oct 23 Oct Sept SP5 1, 2 & 3 16 Aug 3 Sept

Dec LH2 inc Warsash 15 Oct 19 Nov Nov SP5 1, 2 & 3 18 Oct 5 Nov

Jan 19 LH 1 inc Whiteley 12 Dec 2 Jan Jan19 SP5 1, 2 & 3 7 Dec 2 Jan19 EASTLEIGH EDITION 2018 Cover Artwork Delivered Delivery Area Month Deadline W/C Apr Fair Oak, C Comm, H Heath 21 Mar 3 Apr ROMSEY EDITION May Eastleigh, Bishopstoke 21 Mar 23 Apr Cover Artwork Delivered Delivery Area Jun Fair Oak, C Comm, H Heath 14 May 21 May Month Deadline W/C Apr RO1/N Baddesley 21 Mar 3 Apr July Eastleigh, Bishopstoke 14 May 18 Jun May RO2 - Royal Mail 21 Mar 23 Apr Aug Fair Oak, C Comm, H Heath 9 Jul 18 Jul Jun RO1/N Baddesley 14 May 21 May Sept Eastleigh, Bishopstoke 9 Jul 28 Aug July RO2 - Royal Mail 14 May 18 Jun Oct Fair Oak, C Comm, H Heath 17 Sept 25 Sept Aug RO1/N Baddesley 9 Jul 18 Jul Nov Eastleigh, Bishopstoke 17 Sept 17 Oct Sept RO2 - Royal Mail 9 Jul 28 Aug Dec Fair Oak, C Comm, H Heath 19 Nov 26 Nov Oct RO1/N Baddesley 17 Sept 25 Sept WATERSIDE EDITION Nov RO2 - Royal Mail 17 Sept 17 Oct Cover Artwork Delivered Dec RO1/N Baddesley 19 Nov 26 Nov Delivery Area Month Deadline W/C Jan 19 RO2 - Royal Mail 19 Nov 2 Jan Apr Totton & Eling 21 Mar 3 Apr

May M’Wood, Hythe & Dibden 21 Mar 23 Apr

Jun Totton & Eling 14 May 21 May NEW FOREST EDITION Cover Artwork Delivered Delivery Area July M’Wood, Hythe & Dibden 14 May 18 Jun Month Deadline W/C

Aug Totton & Eling 9 Jul 18 Jul Apr SO43 7, SO42 7, SO4O 7 21 Mar 3 Apr

Sept M’Wood, Hythe & Dibden 9 Jul 28 Aug May SO45 1 & 2 21 Mar 23 Apr

Oct Totton & Eling 17 Sept 25 Sept Jun SO43 7, SO42 7, SO4O 7 14 May 21 May

Nov M’Wood, Hythe & Dibden 17 Sept 17 Oct July SO45 1 & 2 14 May 18 Jun

Dec Totton & Eling 19 Nov 26 Nov Aug SO43 7, SO42 7, SO4O 7 9 Jul 18 Jul

Jan 19 M’Wood, Hythe & Dibden 19 Nov 2 Jan Sept SO41 5, 6, SO45 1 & 2 9 Jul 28 Aug Oct NF1 17 Sept 25 Sept MEON VALLEY EDITION Nov NF2 17 Sept 17 Oct Cover Artwork Delivered Delivery Area Dec NF1 19 Nov 26 Nov Month Deadline W/C Apr MV1: SO32 2 PO17 5 21 Mar 3 Apr Jan 19 NF2 19 Nov 2 Jan

May so32 1 so32 3 PO7 4 21 Mar 23 Apr Jun MV1: SO32 2 PO17 5 14 May 21 May TEST VALLEY EDITION Cover Artwork Delivered July so32 1 so32 3 PO7 4 14 May 18 Jun Delivery Area Month Deadline W/C Aug MV1: SO32 2 PO17 5 9 Jul 18 Jul Apr TV1 21 Mar 9 Apr Sept so32 1 so32 3 PO7 4 9 Jul 28 Aug Jun TV1 17 May 4 Jun Oct MV1: SO32 2 PO17 5 17 Sept 25 Sept Aug TV1 12 July 30 Jul Nov so32 1 so32 3 PO7 4 17 Sept 17 Oct Oct TV1 13 Sept 1 Oct Dec MV1: SO32 2 PO17 5 19 Nov 26 Nov Dec TV1 15 Nov 3 Dec Jan 19 so32 1 so32 3 PO7 4 19 Nov 2 Jan Feb19 TV1 15 Jan 5 Feb MAGAZINES GETTING STARTED STEP 4 artwork & editorial STEP 1 THE QUOTATION All artwork is co-ordinated by HOLLIE KNOWLES The most important step is the first; choosing the Direct: 023 8001 0222 appropriate advert size, in the relevant editions [email protected] and for the right period of time. SUPPLYING YOUR OWN ARTWORK? • Talk to MELANIE TINSON in sales email to [email protected] • Accept quotation verbally • pls make sure the size is correct as we charge £10 + vat for editing STEP 2 THE booking • pls name the file including your company name USING OUR DESIGN SERVICES? SHORT TERM BOOKINGS & LEAFLETS: email images, logos, text, amendments, approvals If the booking is for 1-4 months you will receive and subsequent changes to her directly. an email with invoiced attached for the whole • high resolution images (300 dpi) - as many as booking. Payment is required before print you like as we’ll select the best deadline. • pdf, jpg, gif, tif, eps, png accepted • copyright free or your copyright 6M+ ONGOING BOOKINGS: • accurate contact details You will receive an email from TALITHA GIBBINS NB. images downloaded or saved from a website with summary of the booking and a link to the are usually unsuitable for print (resolution too low) Acceptance of Terms & Conditions Form online. so pls provide the original For this you need the sort code and account number of the account you want to use to pay Advert designs will be emailed to you for approval monthly by direct debit. This must be completed and amended until you are satisfied. before artwork services are provided. Artwork release fee for use in other publications STEP 3 MAKING PAYMENT applies. Please ask for details. Payment of the first invoice is usually required before artwork is started or at least, the acceptance must be received.

SHORT TERM BOOKINGS: We accept credit/debit cards over the phone or you can pay be BACS or click on the link embedded on the invoice to pay online by Eazipay

Discover Magazines Ltd a/c 1067 1063 MELANIE, Director TANIA, Director sortcode 83 0425 Advertising Sales Finance & Operations

6M+ ONGOING BOOKINGS: The first month’s advertising is paid the same way as a short term booking but subsequent monthly invoices (emailed 1st day of each month) are paid by direct debit (10th day of same month). If the direct debit fails (often due to change of bank details unknown to us), TANIA HOUSTON will contact you as payment needs to be made prior to print deadline each month.

Tania: 023 8027 6361 HOLLIE, Publishing Exec TALITHA, Customer Services [email protected]