Tips & Information Accessibility and mobility GUIDE FOR GUESTS Mobility Visual Hearing WITH DISABILITIES DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Delivery Courtesy Wheelchairs Viewing Areas Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations located inside and Pickup Instead of carrying your Complimentary wheelchairs are available for Some show areas have designated viewing Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction purchases all day, have them delivered to areas for Guests with disabilities. These areas the Park entrance for: travel to and from the accessible parking lot or Deposit on a first-come, first-served basis and may not be Portable Tactile Maps Provides a tactile neck loop at specific attractions. Oscar’s Super Service near the Park entrance are filled on a first-come, first-served basis. transferred from Park to Park. • Questions and Concerns and the nearest wheelchair rental location. representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld and pick them up as you exit the Park. Please Plan to arrive early, as space is limited. Viewing • Ticket Upgrades These courtesy blue wheelchairs are not Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Separated Guest Assistance allow three hours for delivery. If you prefer, permitted for use inside the Theme Parks. spaces cannot be reserved or guaranteed. have your purchases delivered directly to If you plan to visit more than one Park on the same Presented in a booklet format. Theater Captioning Many theater-type attractions now • Lost and Found Restrooms and Companion Restrooms Parties larger than six may be asked to separate day, retain your deposit ticket from the first Park. You offer Handheld Captioning. • Services for Guests with your Disney Resort hotel. See a Merchandise and reunite afterwards. Audio Description Utilizes Disney’s Handheld Cast Member for more details. Restrooms at the Theme Parks, designated by will be able to obtain a replacement wheelchair or Video Captioning Caption-ready monitors designated Disabilities Accessible Transportation Device to provide supplemental audio information , offer facilities designed for access by ECV the same day, if available, at the next Park with with a “CC” symbol can be activated by remote control built Dining The following options are available for Guests no additional charge. and narration at specific attractions and outdoor Guests with mobility disabilities. Companion- locations via an interactive audio menu. into Disney’s Handheld Device. Dining Reservations Table-Service assisted restroom facilities, designated by in wheelchairs or ECVs: Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. Services for International Guests are available restaurants book quickly, so please make , are also available at various locations Buses can accommodate various types ® at Guest Relations. reservations through the My Disney in each Theme Park. Theme Park First Aid Experience app, at disneyworld.com/dine, of wheelchairs and ECVs. The Rental Location Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes internacionales locations, designated by , have facilities standard lift size is 30" x 48". The están disponibles en la oficina de Guest Relations. by calling 407-WDW-DINE (939-3463), or for additional assistance by visiting any with additional space and privacy for wheelchair or ECV must fit the Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, Des services pour les visiteurs internationaux Guest Relations location. Most reservations individuals who may need assistance from a lift without being forced and be Amenities and • At Tatooine Traders - near Star Tours —The Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance Adventures Continue landmarks and attractions. Located near the Guest areas or entrances for most shows and attractions. sont disponibles au Guest Relations. must be canceled at least one day prior to member of their party with their personal care securely fastened in the restraints. Services for use Relations Lobby and Guest Information Board Serviços para hóspedes internacionais estão the date of your reservation or a per person needs. Companion Restrooms are located at: at the Park Companion Restrooms We recommend that Guests using at the intersection of Hollywood Boulevard and disponíveis no Guest Relations. cancellation charge will be incurred (policies • First Aid, Park Entrance ECVs transfer to a bus seat while See map inside for locations indicated with ® Sunset Boulevard. Dienste für internationale Gäste sind bei der and charges vary by location; please confirm • Area near Star Tours — onboard. before finalizing your reservation). The Adventures Continue, Echo Lake Guest Relations erhältlich. Watercraft access varies depending on the ゲストリレーションにて世界各国からの Mickey Check Look for the Mickey • Muppet Vision 3D, Grand Avenue type of watercraft and the existing Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified ® More Options ゲストの皆様向けのサービスをご案内し Check on menus throughout the Walt • Toy Story Mania! , Pixar Place water levels and conditions. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ております。 Disney World Resort for kids’ meals and • Star Wars™ Launch Bay, Animation basis at the rental location. also obtain information, including parade & show other items that meet Disney Nutrition Dining and Shopping Locations Sign Language Interpretation Available at Disney’s Courtyard times and details about restaurant menus, by calling Hollywood Studios on Sundays and Wednesdays. Schedules Shopping Guidelines. For more information, please ® Some counter-service locations and merchandise Must be 18 years of age or older to rent ECVs. ® , 407-827-7935. At Disney’s Hollywood Studios , you can • Rock ‘n’ Roller Coaster may have narrow queues formed by railings that are available at Guest Relations that list specific interpreted visit disneymickeycheck.com. For special Sunset Boulevard RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® explore specialty shops that are filled with dietary needs, please see a Restaurant may be difficult for Guests using wheelchairs. show times for all Walt Disney World Theme Parks. The Twilight Zone Tower of Terror™, Available on a same-day basis and may only be the magic of movies, music and more. Cast Member upon arrival. • At these locations, we suggest that a member For future visits to request confirmation of our interpreted Commemorate your day as a star with Sunset Boulevard used in the Park where they are rented. Your ECV of your party order and transport the food, or will be held if you wish to leave and return to the performance schedule OR to request interpretation for other keepsakes from Tower Hotel Gifts, authentic Payment Options Fantasmic! Theater, Sunset Boulevard • contact a Cast Member for assistance. same Park. special events and shows, call a minimum of 14 days in movie memorabilia or souvenirs from a Walt Disney World Resort accepts • Sunset Showcase advance at 407-824-4321 [voice]. galaxy far, far away. You can also download Disney Visa® Cards, Disney the Shop Disney Parks mobile app to search Rewards ® Redemption Card, Disney Gift Card, for and purchase authentic Walt Disney Visa®, MasterCard®, Discover ®, American Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information Safety in the Park Mobility Scooters/ECVs ® ® ® Please keep your speed to the walking speed of World ® Resort merchandise. Express , Diners Club , JCB , traveler’s checks, regarding shows, entertainment, operating hours and even character appearances! cash and Disney Dollars. • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. those around you. service animals • Theater venues have limited capacity and may fill up before show time. Please ensure Adjust and lower speed while maneuvering your entire party is together prior to entering the facility. through enclosed spaces like restrooms, Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Park Rules • Some walkways in the Park may close periodically. To provide a comfortable, safe and enjoyable experience for our Guests, please comply with merchandise and food & beverage locations. individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a Park rules, signs and instructions including: Park your device in safe locations clear from harness. Cast Members are not able to take control of service animals. • All bags are subject to inspection prior to admission. walkways and stairs. • Proper attire is required. Beyond Disney’s Hollywood Studios Service Animal Restrictions Due to the nature of Guests with service animals should check with a host • Smoking is allowed only in designated areas. Evacuation some attractions, service animals may not be permitted for attraction and boarding information at the following • Weapons are strictly prohibited. In the event of an evacuation, Guests may be to ride. At these locations, please inquire with a attractions: ® • Guests may be asked to leave if deemed appropriate. Resorts/Special Reservations Disney Resort hotels offer special equipment and required to walk certain distances and navigate Cast Member about available options including a • Toy Story Mania! Additional details and a complete listing of Park rules are available at Guest Relations or facilities for Guests with disabilities. For information specific to individual Resorts, please call stairs or narrow walkways. In this case, please Rider Switch with a member of your party or a ® Service Animal Relief Areas disneyworld.com/parkrules. Walt Disney World Resort Special Reservations at 407-939-7807 [voice]. have a member of your party assist you, or wait in portable kennel. • Echo Lake: Behind —The Adventures a vehicle for assistance. • Rock ‘n’ Roller Coaster ® Starring Aerosmith Star Tours Accessibility information and accommodations for the following locations: Continue restrooms • The Twilight Zone Tower of Terror™ Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Transfers • In the courtyard of First Aid Leaving the Park? All Guests who wish to leave the Park and return later in the • Star Tours —The Adventures Continue day may do so by presenting their original admission media. Blizzard Beach Water Park. Some attractions require Guests to transfer from • Animation Courtyard: Across from the entrance of their wheelchairs to the ride. Cast Members Walt Disney Presents • To get to Disney’s Hollywood Studios parking lot, take a Parking Tram located Disney Springs® Guest Relations location at the Welcome Center at Disney Springs ® are not permitted to physically lift Guests in the outside the front of the Park. Town Center. transfer. Kennel • To get to Magic Kingdom ® Park or Disney’s Animal Kingdom ® Theme Park, take For information and reservations, call 877-493-9738. a Bus located outside the front of the Park. ® • To get to Epcot , take a Bus or a FriendShip Boat located outside the front of the Park. * Download it for FREE today . Please contact a Cast Member for information and assistance. • To get to Disney Springs® between the hours of 4:00pm–11:00pm, take a Bus located *App includes products for purchase. outside the front of the Park. At all other times, take a Bus to any Disney Resort hotel,

and then another Bus to Disney Springs. ® The official mobile app Disney Wild About Safety Tips • To get to Disney’s Yacht & Beach Club Resorts, Disney’s BoardWalk Inn and Specialty Lighting Effects/ Magnetic Fields Special Effects that’s the one-stop shop for your Photosensitivity Common equipment, such as electric motors and radios, Special effects, including theatrical As Timon and Pumbaa would say, Villas or the Walt Disney World Swan and Dolphin Hotels, walk or take a “Follow the rules of the jungle!” Visit FriendShip Boat located outside the front of the Park. Walt Disney World® vacation! Specialty lighting and other visual that produce electric and magnetic fields are utilized smokes, fog, snow and bubbles, are disneywildaboutsafety.com for more safety • To get to all other Disney Resort hotels, take a Bus located outside the front of effects are used extensively throughout extensively throughout the world and also within our used at select Walt Disney World tips and fun games. the Park. the Walt Disney World Resort. These Resorts. These fields are generally no greater than you Resort attractions, shows and special Download My Disney Experience from an app store to access effects include strobe lights and other would experience in any urban environment or may be events. All special effects are produced Please look for the recycling containers You can also visit MyDisneyExperience.com on your mobile browser. Wi-Fi is available in most areas. real-time Park information and step-by-step walking directions. effects such as simulated lightning, exposed to through common household appliances such using products that have been proven to Ask us about staying at a Disney Resort Availability subject to device limitations and features may vary by device or service provider. Message and data rates may apply. Coverage and app stores not available everywhere. If you’re MyDisneyExperience.com throughout the Park and join us in our under 18, get your parent’s permission first. † In-app ticket purchases not available to residents of all countries.** Valid Theme Park admission and online registration required.Disney FastPass+ Or visit on your mobile browser. explosions and chaser lights. as vacuum cleaners and hair dryers. be safe in these applications. hotel tonight. Call 407-WDISNEY (934-7639). attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. commitment to the environment. Apple® and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. ©Disney MMPLUS-16-50186 NOTE: If you or any member of your party have questions regarding the above, you may speak with a Guest Relations Cast Member for details. ©Disney 0118 For in-Park updates & assistance, Tweet to @WDWToday! 42 hollywood boulevard

1 The Trolley Car Café S $ 15 50’s Prime Time Café Hosted by Coca-Cola® LD $$ 33 Toy Story Dept. • Catalina Eddie’s LD $ ® Sunset Showcase Starbucks espresso and house-made Disney pastries. Pot roast, meatloaf and fried chicken. Toys and accessories featuring your “Toy Story” pals. Pizza and Caesar salad. Open Seasonally. 2 The Hollywood Brown Derby LD $$$ 16 Dockside Diner LD $ Foot-long hot dogs, pork sandwich, • Fairfax Fare LD $ Tex-Mex-inspired selection, foot-long The famous Brown Derby Cobb salad, steak, seafood, nachos, milk shakes, frozen lemonade, beer and margaritas. animation courtyard hot dogs, salads and specialty house cocktails. chicken and desserts. 17 Oasis Canteen S $ 34 Walt Disney Presents Explore Walt Disney’s • Hollywood Scoops S $ • The Hollywood Brown Derby Lounge LD $ Funnel cakes, ice cream, ice cream floats and draft beer. legendary creative legacy through a fascinating multimedia journey Sundaes and hand-dipped ice cream cones. 47 See Times Guide. Beer, wine, specialty cocktails and small bites. See host or ® 18 Backlot Express Hosted by Coca-Cola LD $ and preview concept art and models of upcoming Park additions. 45 KRNR The Rock Station S $ 40 hostess for seating. Angus burgers, salad, chicken breast nuggets, draft beer and 35 Voyage of The Little Mermaid Hot dogs, ice cream, frozen beverages and beer. 41 3 Oscar’s Super Service frozen beverages. Celebrate the highlights of “The Little Mermaid” in this live show. 46 Rock Around the Shop Essentials for any rocker such Package Pickup, Stroller and Wheelchair Rentals. Boat to Epcot ® 19 Indiana Jones Adventure Outpost 17 minutes. as drumsticks, guitar picks and rock-styled apparel for your Resorts and Epcot Toys, apparel and headwear themed to Indiana Jones. favorite fan! 45 4 Mickey’s of Hollywood 36 Star Wars Launch Bay Presented by Hewlett Packard 46 Disney Character gifts and Park souvenirs. 20 “Frozen” Fractal Gifts Enterprise View movie props, screen videos, shop 47 Tower Hotel Gifts Hollywood Tower Hotel-inspired 5 Adrian & Edith’s Head to Toe Apparel, costumes and toys inspired by Anna, Elsa and friends. for Skywalker Wine and collective merchandise and greet Star Wars merchandise including homeware, apparel, collectibles, Gallery Art 42 ® Embroidery personalization on hats and towels. 21 Tatooine Traders Star Wars-inspired toys and apparel, heroes and villains. and fine jewelry featuring PANDORA Jewelry. 39 6 Keystone Clothiers plus personalized build-your-own Droids and lightsabers. 37 Disney Junior—Live on Stage! Presented by Pull-Ups® 48 Once Upon a Time Walkway to Epcot Men’s and women’s fashion and accessories. Sing, dance and play with Disney Junior pals Disney-themed apparel, jewelry and headwear for all ages. Complimentary Wi-Fi Epcot Resorts and Grand Avenue in this family-friendly stage show. 24 minutes. Wi-Fi is available in most 49 Beverly Sunset 44 echo lake  Discover great gifts for your Pixar fan. areas. Some attractions 38 Disney Studio Store ENTRANCE 22 Muppet Vision 3D Discover great gifts for your Disney Junior fan. and shows may have 7 For the First Time in Forever: A “Frozen” Sing-Along Experience the magic of the Muppets in this 3-D limited availability. 48 Buses to Disney Resort hotels Celebration Join Anna, Elsa and the newly- extravaganza. 25 minutes. ©The Muppets Studio, LLC. and Epcot sunset boulevard 43 sunset boulevard appointed royal historians of Arendelle. 30 minutes. 23 PizzeRizzo L $ Italian–American pizzeria, salad and desserts. 3 8 Star Wars™: Path of the Jedi A saga film 39 Beauty and the Beast—Live on Stage Trams to 24 Mama Melrose’s Ristorante Italiano LD $$ Parking lot experience, including footage from “Star Wars: The Last Jedi.” Pasta, chicken, seafood and steak. Experience the romantic fairy tale of the Beast in this lavish ENTERTAINMENT 12 minutes. Broadway-style musical! 30 minutes. 25 NEW! BaseLine Tap House $ See Times Guide 9 Celebrity Spotlight Meet Olaf from “Frozen.” California craft beers, wines, cocktails and small bites. 40 Rock ‘n’ Roller Coaster ® Starring Aerosmith ® For the First Time in Forever: 37 10 Indiana Jones™ Epic Stunt Spectacular! Presented by Hanes 48”/122 cm. 36 49 5 26 Stage 1 Company Store Blast off in a stretch limousine through the freeways of Los Angeles A “Frozen” Sing-Along Celebration 1 Cheer on Indy and Marion as they Disney apparel, toys and housewares. 4 perform amazing stunts and demonstrate movie-making to the rockin’ tunes of Aerosmith. Mobility Access: Transfer Access ™ 38 Ticket Central magic. 30 minutes. ©Disney/Lucasfilm Ltd. Vehicle and Transfer Practice Vehicle available. See a Cast Member Indiana Jones Epic Stunt Spectacular! hollywood boulevard13 commissary lane for transfer information. 6 11 Jedi Training: Trials of the Temple animation courtyard 2 ™ 35 14 Witness the future of the Force, as younglings face their 27 Mickey and Minnie Starring in Red Carpet Dreams 41 The Twilight Zone Tower of Terror Jedi Training: Trials of the Temple fears at the sacred Jedi Temple. 20 minutes. See Times Meet Mickey all dressed up as the Sorcerer’s Apprentice and 40”/102 cm. Take a thrilling ride into the 15 Guide. Visit Indiana Jones Adventure Outpost early in the Minnie Mouse in her red carpet couture! Twilight Zone aboard a haunted elevator. Mobility Access: See a ® Voyage of The Little Mermaid echo day to reserve a spot in the training. Participants ages Cast Member for transfer information. The Twilight Zone is a registered lake 28 Sci-Fi Dine-In Theater Restaurant LD $$ 16 19 4-12 must be present to register. Space is limited. trademark of CBS, Inc. and used with permission pursuant to a license from CBS, Inc. Signature beef blend burgers, sandwiches, grilled steak, pasta, ©Disney/CBS, Inc. Star Tours® salads and vegetarian items. Disney Junior—Live on Stage! 12  —The Adventures Continue Fantasmic! ® 34 40”/102 cm. Feel the power 42  Presented by Pop Secret 29 ABC Commissary LD $ Watch the power of dreams blaze before you in this musical Center Stage of the Force during a 3-D, motion-simulated space flight. Angus burger, ribs, chicken, salad and seasonal entrées. show with stunning pyrotechnics and water projections. Snacks and Star Wars: A Galaxy Far, Far Away 7 Mobility Access: See a Cast Member for Transfer Access Seat and beverages available for purchase 1.5 hours prior to show time. transfer information. ©2015 Lucasfilm Ltd. & TM. ©Disney/Lucasfilm Ltd. 20 10 pixar place 30 minutes. Mobility Access: Please see a Cast Member at the Beauty and the Beast—Live on Stage 17 13 Hollywood & Vine Casual family buffet. American cuisine. entrance of the standard queue for direction. 30 Toy Story Mania!® Ride this 8 • Disney Junior Play ‘n Dine B $$ ® 33 commissary lane midway-style, 4-D shootin’ game starring your favorite “Toy Story” 43 Sunshine Day Café S $ Fantasmic! Presented by Pop Secret Join popular Disney Junior pals as they host a musical meal. characters. Toy Story Mania! is inspired by Disney•Pixar’s “Toy Story” films. Chef-inspired gourmet hot dogs, beer and snacks. Open Seasonally. 32 9 Minnie invites you pixar place 29 • Minnie’s Seasonal Dining LD $$$ 31 Meet Buzz Lightyear & Woody at Pixar Place 44 Sunset Ranch Market Disney Movie Magic to meet all her friends at delightful parties throughout the year! NEW! 30 31 The stars of Disney•Pixar’s “Toy Story” films are “ready on set” • Anaheim Produce S $ 27 18 14 Tune-In Lounge $ at Woody’s Picture Shootin’ Corral. Fresh fruit, pretzels, frozen lemonade and margaritas. Full bar with beer, beverages and specialty cocktails. Star Wars: A Galactic Spectacular 28 32 Hey Howdy Hey Take Away S $ • Rosie’s All-American Café LD $ Hot dogs, popcorn, soft pretzels and frozen beverages. Angus burgers and chicken breast nuggets. 25 11 12 21 N legend Stroller Rentals Hosted by Huggies® Symbols in List Must transfer to standard wheelchair, Dining and then to ride vehicle Special Considerations for Attractions GRAND Avenue Symbols on Map Wheelchair Rentals Attraction/Show Considerations All dining locations listed accept a Sign Language (available Sundays Safety: Please abide by all safety warnings and notices. Amenities Locker Rentals FastPass+ experience Disney dining plan. ® and Wednesdays) Supervise children at all times. Children under Restrooms Disney PhotoPass Photographers Single Rider Queue Mobile Ordering Automated External Defibrillators age 7 years must be accompanied by a person W E Accessible Restrooms Memory Maker Sales Center Physical Considerations Reservations recommended. age 14 years or older. ® Devices Available at Guest Relations RESERVE ACCESS TO SOME OF Companion Restrooms Nikon Picture Spot The seating and restraints on this Call 407-WDW-DINE (939-3463). Assistive Listening For your safety while on attractions, remain YOUR MUST-DO FUN! First Aid* Presented by Florida Hospital Park Information attraction may prohibit Guests of certain B - Breakfast L - Lunch seated with hands, arms, feet and legs inside 22 23 Character Greetings Handheld Captioning Select up to three FastPass+ experiences by visiting a Automated External Defibrillators body shapes or sizes from riding. D - Dinner S - Snack the vehicle. Supervise children. FastPass S FastPass+ kiosks available in Video Captioning + kiosk identified on the map with . Guest Relations Minimum Height Requirement $ = $14.99 and under per adult Physical considerations on designated attractions: English, Spanish and Portuguese. Once you redeem your initial selections, return for Baby Care Center Hosted by Huggies® May be frightening for children Audio Description $$ = $15–$34.99 per adult For safety, you should be in good health and ® WARNING! information about availability and selecting additional Service Animal Relief Areas Disney Vacation Club May remain in wheelchair/ECV Character Greetings = $35–$59.99 per adult free from high blood pressure, heart, back or neck problems, experiences. $$$ Smoking Locations Information Center Must transfer to standard wheelchair Entertainment See disneydiningpricinginfo.com for motion sickness, or other conditions that could be aggravated 26 by this adventure. Expectant mothers should not ride. 24 ATMs Presented by Chase *Emergency services available by calling 911. Shopping pricing details.