Published by: A joint initiative with: Lead sponsor: Sponsors:

UNION OF INFORMTION TECHNOLOGY ENTERPRISES

ARMENIA OUTSOURCING DESTINATION GUIDE

Independent IT- MARKET information guide by EXAMPLES German Outsourcing CONTACTS Association SURPRISING ENGINEERING ARMENIA HIGH SKILLED IT SERVICES Outsourcing Destination Guide Armenia

We present with the Outsourcing Guide Armenia the capabilities and actors of the Armenian IT industry.

We show case unique solutions invented by Armenian industry experts in the form of case studies and project reports.

As a result we help decision makers better understand the advantages and condi- tions in working with Armenian IT- service providers.

6 - Market Overview 22 - Industry Insights & Cases 54 - Profles & Contacts 63 - Sponsors & Partners

Independent information guide by German Outsourcing Association in co-opera- tion with UITE and German Business Association Armenia ARMATH LABORATORIES - AN INITIATIVE BY UITE

ARMENIAN IT SERVICES INDUSTRY 8 Industry Overview 16 Artifcial Intelligence Research in Armenia A market overview The Armenian IT Industry Based on the 2016 study of the Armenian Enterprise Incubator Foundation

Picture: Serouj Ourishian via Wikipedia (link) THE ARMENIAN IT INDUSTRY

Armenia has a long tradition in industrial The 2016 study of EIF states that about 450 computing, electronics, production of ICT companies operate in Armenia (2015), semiconductors and software development, generating an average annual growth of 10%. due to its role as technology hub already during The majority of these companies are Yerevan- the times it was part of the Soviet period. It based (about 88%). However Government, has since managed to retain this position in public administration and commercial sector the region due to its competitive technical have undertaken eforts to support the growth workforce, while it also provides a favorable of companies operating in other regions of investment climate for larger ICT companies Armenia. The Shirak and Lori regions are leading and multinationals. due to the development of educational and scientifc infrastructure. Local ICT companies specialize in embedded software development, semiconductor design, In 2015, 70 new companies were established, customized software, outsourcing, fnancial creating nearly 400 new jobs. In addition, the software, multimedia, web design, information workforce in the ICT sector increased by around systems, and system integration. Armenia has 1.200. made signifcant gains in semiconductor design and the creation of related intellectual property. ca. 500

ca. 450 ca. 360

Output of IT ca. 300 services in mln USD ca. 250

Source: EIF - Enterprise Incubator Foundation

2012 2013 2014 2015 2016

Copyright @ All rights reserved. German Outsourcing Association 9 THE ARMENIAN IT INDUSTRY

From the 80’s till today Nr. of IT companies and Armenia’s software and services industry is related revenue 2015 rather young, with nearly 82% of the companies founded during the time period 2000-2015. The Source: EIF - Enterprise Incubator Foun- frst local private software frm was established dation in 1987, and within the next fve years, the frst foreign branch was launched in Yerevan. The Less than 100.000 USD turnover transitional period from 1991 through 1997 proved to be challenging for the technology ca. 176 companies / 41% sector since regional conficts, a declining economy, and brain drain had prevented the 2% Revenue economy’s general recovery.

By 1998, around 35 to 40 software development 100.000 - 1 mln USD turnover frms and ISPs were operating in Armenia, employing, according to various estimates, ca. 200 companies / 49% nearly 1,000 specialists. The workforce employed in the sector in 1998 was notably smaller 44% Revenue compared to that of 1987, when YerSRIMM alone employed up to 10,000 people. During the last 11 years, the industry has seen a sharp increase More than 1 mln USD turnover in the number of local startups and branches of foreign companies. 44 / 10%

54% Revenue Labour market and employment

In 2015 there were about 15.000 people Total nr. of companies ca. 420 employed in ICT in Armenia; about 10.500 Total revenue 425,5 mln USD

10 Copyright @ All rights reserved. German Outsourcing Association THE ARMENIAN IT INDUSTRY

directly in technical felds, like software engineering and IT-. The high percentage of employees with Master and higher degrees is noteworthy.

Foreign owned companies tend to be bigger with an average number of employees of 57, while locally owned companies employ an average of 20 people.

The salaries difer widely from 300 USD/month for junior technical specialists and up to 3.500 USD for senior technical specialists, while foreign owned companies ofer entry salaries of about 400 USD/month. Employers seem to give higher priority to work experience than to the level of education.

Similar to the division of revenue within the industry, only 4% of the companies employ more than 100 people, which relates to 43% of the total workforce in the industry. The majority of ICT companies, 81% employ less than 25 people and constitute for 30% of the total ICT workforce in Armenia.

Eduction and universities

The educational system in Armenia includes pre-school, pre- higher education (including primary school, intermediate school, high school) vocational (professional-technical), higher and post- graduate education. The private higher education is very popular with 40 private universities and 26 public state universities. The majority is based in Yerevan with some having branches in the regions.

Copyright @ All rights reserved. German Outsourcing Association 11 THE ARMENIAN IT INDUSTRY

In 2014-2015 nearly 80.000 students were The domestic market enrolled in the diferent faculties. About 12% are enrolled in ICT and related felds which In 2015 61% of the revenue of the ICT industry accounts to about 9.400 students. About 19% were accounted for domestically, which are enrolled in economics and management. constitutes for about 344 mln. USD. This is less than the 2014 domestic market share, due to an increase in exports and a slowdown in the Economic impact of the ICT Telecom market. industry Due to a substantial growth in the ISP sector, the As seen in other emerging markets, ICT sales volume have increased by 253% between industries can play a central role in the economic 2010 and 2015. development. Also in Armenia the ICT industry counts for 5% of the GDP or 10,3 bln USD (2015). Between 2010 and 2015, the ICT industry grew Export and foreign companies with 20%. In 1915, the ICT industry contributed to about 11% (2015) of the total export numbers, In 2015, about half of the output of the software an increase from the 8% in 2010. and services industry or 214.4 mln USD accounts in exports. About 76% of the exports are from In terms of employment, the ICT sector annually branches of foreign companies, but about 50% creates around 1.700 high paid jobs, while of Armenian ICT companies export their own the output of the universities is about 2.000 products and services. graduates per year. Largest export markets are the US and Canada In addition to local companies, there are a with 79,5%, followed by 10.8% to and number of branches of foreign ICT companies Russia, and about 8,4% to other CIS countries. operating in Armenia, the presence of which leaves a positive mark in regards to the sector’s The UAE are the biggest importer of services visibility and international reputation. from Armenia, focusing mostly on outsourcing accounting, banking, and fnancial services.

12 Copyright @ All rights reserved. German Outsourcing Association THE ARMENIAN IT INDUSTRY

In 2015, the study counts 162 companies with companies are mostly smaller development foreign ownership, operating in Armenia. This is centers, owned by 44% US companies and about 36% of the Armenian ICT industry, which about 35% of European companies. means a growth of about 11% since 2005. These

Distribution of number of companies by specialization (2015)

Accounting, banking, and fnancial software 9%

Chip design, testing, and related 3%

Computer graphics, multimedia, and games 5%

Customized software and outsourcing 18%

Databases & MIS 7%

Internet applications and ecommerce 4%

IT services and consulting 8%

Mobile application development 12%

System design and automatization 15%

Networking systems and communications 7%

Web design and development 10%

Other 2%

Internet Service Provider 8%

Source: EIF - Enterprise Incubator Foundation

Copyright @ All rights reserved. German Outsourcing Association 13

A talk with Mr. Hrant Khachatrian, Director at YerevaNN Foundation Artifcial Intelligence AResearch in ArmeniaI AI HUB IN ARMENIA

YerevaNN is a promising scientifc foundation with very specifc, actual and really interesting objectives. AI (Artifcial Intelligence) research is among the especially noteworthy ones. They’ve just re- cently launched A Guide to Deep Learning, which is a relatively new branch of machine learning. The ultimate goal of this feld is “to teach computers to perform various tasks based on the given data”. YerevaNN is a research lab We’ve talked to YerevaNN director Hrant Khachatrian and tried to that aims to fnd out more about their upcoming projects and the current state create a good of the existing ones. atmosphere for students and research- Briefy about YerevaNN ers interested in machine “YerevaNN is a research lab that aims to create a good atmosphere learning and for students and researchers interested in machine learning and AI. AI. Unfortunately, state funding of science is inadequate in Arme- nia, and the diference between salaries for a computer science re- searcher in academia and industry is extremely high. Most students who want to become scientists leave the country or are forced to go to industry,” said Hrant, further adding, “YerevaNN is an attempt to provide an alternative opportunity for them. We are a non-proft foundation funded by private donations and research grants. We don’t do any commercial projects and heavily focus on machine learning research. We hope that YerevaNN will become a hub for machine learning community in Armenia and will accelerate the growth of talent in this sphere”.

Plans for the future

The integration into the global machine learning research commu- nity is one of their plans. Particularly, as Hrant noted, “The short- term plan is to publish some high quality research. Our team is very I Copyright @ All rights reserved. German Outsourcing AssociationA17 AI HUB IN ARMENIA

young and we do not yet have solid scientifc record. The frst step would be to become a part of machine learning research community. We just started to collaborate with University of Southern California with the help of Professor Aram Galstyan. In the longer term, we’ll try to grow the team, enhance international collaboration and develop high quality education- al materials for Armenian universities.”

The Deep Learning Guide

As for the newly published Deep Learning Guide, Hrant mentioned that “The guide includes links to many high quality resources for studying We registered deep learning. They range from easy-to-read blogposts to math-heavy 30K visits in video courses and books. Those who can read/watch and understand half of the material will be able to easily get involved in our lab. All the content just three included in the guide is freely accessible.” In addition, it’s going to be up- dated whenever better educational resources are available. days ...

The global feedback

Global sources like Reddit and Hacker News have already noticed the Deep Learning Guide by YerevaNN. “To our surprise, the guide received a lot of attention around the world. It was trending on Reddit’s “r/MachineLearning and on Hacker News”, Hrant notes. “There were some negative responses, like “why do we need yet another guide”, but most responses were very positive. Some explicitly praised the organization of resources by topics and difculty. We registered 30K visits in just three days and still have few hundreds daily users, half of which are returning. Visits from Armenia are just 3% of those”, said Hrant.

Thus we can see that the guide is already receiving global recognition and appears to be useful for quite many followers. We don’t doubt that this guide and YerevaNN foundation in general will soon have their valuable contribution in the global machine learning sphere. I18 Copyright @ All rights reserved. German Outsourcing Association

LOCATION Population 2,924,816 Ofcial language Armenian Capital Yerevan Currency Dram (AMD) GDP per capita $3,595 Time zone AMT (UTC+4) INDUSTRY INSIGHTS & CASES 24 Interview with TeamViewer’s VP Engineering and GM IoT and Monitis 30 Armath Laboratories - An Initiative by UITE 32 Outsourcing Innovation for Breakthrough Performances 38 Platforms for Heterogeneous Systems Development and Embedded Design 44 A Project Management Case Study 50 Green Gardens in the Desert Dr. Mike Eissele, Senior Vice President, Engineering in Germany and Mr. Raf M. Kassarjian, General Manager, IoT and Monitis in Armenia Interview with TeamViewer’s VP Engineering and GM IoT and Monitis TEAMVIEWER INTERVIEW

We have had the chance to interview Mr. Kassarjian in Armenia and Mr. Mike Eissele SVP for Development at Teamviewer in Germany.

For those readers that don’t know TeamViewer here a few facts: TeamViewer is one of the leading remote desk- top solutions, providing remote access, video conferenc- ing and screen sharing. There are 1,5 billion TeamViewer installations, about 10 million concurrent TeamViewer connections at any given time, worldwide, provided by 700 employees from 40 nationalities. TeamViewer exists since 2005 and is based in Göppingen, Germany. Mike Eissele has served as the Sen- ior Vice President of Engineering at TeamViewer since June, 2016. Prior to this, he was Vice President of Engi- Raf you are General Manager at Emerging Products neering at TeamViewer. Mike joined Group, belonging to the TeamViewer GmbH in Germany. TeamViewer in 2009 as the Head of Could you please give us a short introduction on your Software Development, and since operation in Armenia and your responsibilities in con- then, he has been responsible for driving the team behind the devel- nection with TeamViewer. opment and implementation of all of TeamViewer’s products. In 2011, Monitis, an Armenia-based global SaaS provider, was acquired by the same parent company as TeamView- From 2003 to 2009, Mike joined the Visualization Research Group at the er. In 2014, both companies were acquired by a Europe- University of Stuttgart as a research an private equity frm. Over the past few years, the two associate and earned his Doctor of companies (Monitis and TeamViewer), have increased Natural Sciences in Computer Sci- their joint cooperation, to the point where most of the ence for his contributions to various visualization and computer graph- resources in Armenia now work on joint projects with ics topics. their Germany-based colleagues. Mike studied Computer Science at the University of Stuttgart with a focus on visualization, computer graphics, and distributed systems. He also was awarded an MSc in Computer Science in 2002.

Copyright @ All rights reserved. German Outsourcing Association 25 TEAMVIEWER INTERVIEW

The teams in Armenia work primarily on products out- side of the core TeamViewer product, which are grouped together in the Emerging Products Group, which I’m re- sponsible for. For example, TeamViewer is launching a new product called TeamViewer IoT, which was the result of close cooperation between product management, de- velopment and marketing in both countries. Raf Kassarjian has been the Gen- eral Manager, Internet of Things (IoT) and Monitis since January, Mike as SVP for Development you have a clear under- 2016. Before joining TeamViewer, standing of skills and knowledge needed to develop, Raf served as the Head of Product Management, Marketing and Retail maintain and also to bring innovative ideas to TeamView- Banking Services for Converse Bank, er. Could you please give us a short introduction of your one of the leading retail banks in Ar- requirements on skills and knowledge on technical side? menia. Prior to this, Raf was Chief Executive Ofcer of iCON Commu- nications, which was one of the pi- As our company develops for a wide range of technolo- oneering wireless internet service gy and operating systems we also have the requirement providers in the country. of diferent technology skills. For sure, communication is one of the most important aspects to make a coopera- Before moving to Armenia, he was Vice President and General Manag- tion work; therefore, our company switched to English as er at Fair Isaac Corporation (NYSE:F- a default language. ICO). He launched Fair Isaac’s frst Internet service shortly after joining People typically have a good education in technology the company in 1999. He later over- saw various product P&Ls represent- skills, like programming languages, software architec- ing 20% of the company’s revenues, ture, etc.; however, given that we are a company that of- and was a member of the compa- fers software to millions of people, the focus in software ny’s Executive Leadership Team. development shifts to maintainability, scalability, securi- Prior to Fair Isaac, he was a Senior Manager with Accenture’s (formerly ty, stability – much more that for typical software devel- Andersen Consulting) Strategic Ser- opment vendors. An awareness of these requirements is vices group, where he led strategy very important to us. engagements for clients in fnancial services, telecommunications, and high technology. Raf holds Bach- elor of Arts and Master of Business Administration degrees from Stan- ford University.

26 Copyright @ All rights reserved. German Outsourcing Association TEAMVIEWER INTERVIEW

How does Armenia ft into the TeamViewer Group and how did you come exactly to Armenia – and not to Ukraine or Romania, which are much closer for instance?

We looked for an opportunity to extend our port- folio in a certain software market and found a start- up in Armenia, that’s how everything started. We had a closer look at the company and the people working there and were convinced that it would be a good ft to merge with this company.

Raf and Mike what are the things you value most on your co-operation and what are the aspects that were not so easy to achieve?

We really beneft from diferent cultures and dif- ferent approaches to address issues. In contrast, Armenia, nestled in snugly on keeping the communication active and balancing Europe’s far eastern frontier, the aspects of both cultures is also a challenge. is probably the biggest in- I agree that cross-collaboration is key to exposing novation powerhouse you’ve both teams to new ways of thinking and prob- never heard of, which is why lem-solving. We found that creating personal con- nections (via joint training or ofce visits) is key so many people are surprised to successful remote collaboration, and we have by the results they achieve now incorporated this approach into our planning when they work with Armeni- and execution. Recently, we invested in new, lead- ing-edge IT infrastructure in Armenia to address ans and Armenian companies. many of the challenges posed by distance and lan- guage.

Thank you for this interview! whyarmenia.am

Copyright @ All rights reserved. German Outsourcing Association 27

Education Armath Laboratories - An Initiative by UITE

By Karen Vardanyan, CEO at Union of Information Technology Enterprises (UITE) EDUCATION

The establishment of Armath engineering lab- The growing economic activity of the IT sector oratories in the school system of Armenia has will inevitably lead to: been conducted by the Union of Information · Development of related industries Technology Enterprises since 2014. · Regional development · Improvement of demographic situation Due to the project, more than 5000 kids have · New quality of leaders and entrepreneurs the primary engineering modern education in 225 regions, all marzes of RA, border zones and According to the surveys, after fnishing their Republic of Artsakh. schools 65% of the Armath graduates continue their education in Universities and work at the With only 1.5% of the Soviet Union population, same time, 86% of them in the IT sector. Armenia created about 30% of all Military Elec- tronics. The expansion of the project in all 1400 schools of Armenia will promote the technological ed- Now we have the aim to restore Armenia as a ucation in the country and the strengthening high technological country by strengthening of Armenia’s position in the global arena as a the basis of the technical education in Armenia, country with knowledge-based economy. by promoting the engineering orientation of the school children, and by providing modern Find more information about Armath Engineer- engineering and scientifc-technological edu- ing Laboratories’ on the following webiste: cation. www.armath.am

There are more than 3 mln vacancies in the IT sector all over the world. In Armenia this num- ber reaches 3000.

By implementing the primary engineering edu- cation from 10 years, we’ll grow the profession- al workforce with technical education, which will meet the growing demand.

Copyright @ All rights reserved. German Outsourcing Association 31 Outsourcing Innovation for Breakthrough Performances

By Daniel Zurfuh, Vice President Business Development Europe at Volo LLC CASE STUDY

Outsourcing to a software development out- tancy helping to boost the performance of the ft may be the worst or the best decision your C-Suites of Fortune 1000 companies. company ever makes. While an ever-growing number of world-leading companies are relying However, Gap International was limited by the on outsourcing in search for software services niche nature of its clientele. For over a decade, and solutions, a few of them – industry lead- the company had been trying to take a new di- ers on the lookout for the next big thing – are rection by pivoting to become a software com- hoping to fnd more than just service providers. pany. Given their enormous base of expertise They are looking for creators, innovation accel- and accumulated wisdom on how leadership erators, and sometimes, even guides to pilot translates into company performance, Gap In- them into the tech world of tomorrow. ternational realized that by building a suited software, they could speak to a much larger au- Then not all outsourcing IT companies are cre- dience. ated equal – one may create a tangle, while an- other may come to save the day. What they wanted was to transition into becom- ing a high-tech, software driven performance In today’s hyper-competitive world, many or- review and reporting platform to be able to of- ganizations, big and small, are desperate for fer their services to a wider audience and keep innovation, but too often they are not getting on successfully competing in their feld. it in-house and they are not expecting it from their outsourcing partners. However, it does not Gap International’s frst experiences with out- have to be this way. sourcing to a software development compa- ny was not all smooth – their partners never seemed to be up to the task. Sure, in the last In search for innovation leading decade, they had managed to cobble together to competitive advantage a varied collection of executive performance tools, but their software products were not in- Gap International is a solid case in point. For terconnected or helped the users to see the over 30 years, the company had carved out bigger, integrated vision. an incredibly proftable and highly impactful niche as a business and management consul-

Copyright @ All rights reserved. German Outsourcing Association 33 CASE STUDY

Taking a new direction to fnd the right ft

Desperate to right the ship, Gap International turned to Ye- revan-based innovation boutique Volo on hearing a recom- mendation about how they had helped many companies in similar situations with innovative solutions designed for the future.

Within 12 months, Volo helped Gap International re-architect their solutions and pace towards innovation in ways they never imagined. Today the collaboration has become a solid partnership that includes continuous support to help the cli- ent deliver its services more quickly and efciently.

Gap Digitizing their services has enabled the company to make International’s their business insights accessible to the broader business frst experiences community. with outsourcing to a software Processes really matter development company was not While Gap International was ofered truly innovative solu- all smooth – their tions, the success of the collaboration was largely determined by the efciency of project management. partners never

seemed to be up A project management process that enables a software de- to the task. velopment company to dive deep into understanding the client’s business issue is key to ensure a successful, long-term relationship between the client and the outsourcing compa- ny. At the core of such a collaboration are teams that embark on examining business needs, existing products and archi-

34 Copyright @ All rights reserved. German Outsourcing Association CASE STUDY

tectures, and go on inventing ways to stabilize systems, create new ones, improve code quality, fashion them in ways that convey a clear logic, and sustain them so that they would not fail the clients’ demands.

Outsourcing companies’ ability of delivering brilliant and innovative solu- tions, as well as a faultless back-end quality lies in their teams’ case-by-case approach towards each project. Management, communication, and trans- parency, if executed efciently, are the fundamentals of a successful out- sourced project.

1) Management

The project management team plays a crucial role in absorbing the infor- mation provided by the client, analyzing it, creating a solid understanding of the client’s needs and then dividing the whole development process into time-boxed iterations. In Volo’s case with Gap International, the team strongly followed Agile engineering practices to enhance built-in quality and fast delivery using Scrum and Kanban as the main methods and frame- work. A combination of technical tools (including Visual Studio and TFS for task management, Code Repository, and Sitefnity for Content Manage- ment) was also employed.

Volo’s internal QA team – top-level QA ISTQB certifed engineers – took the project’s QA to a whole new level. While maintaining manual QA in the ini- tial phase of the project, later on the team initiated automated QA on some project components, thus introducing an automated deployment process to Gap International.

Another aspect of efcient project execution is the long-term commitment of team members, which ensures that a project is delivered with a solid knowledge of and commitment to all its parts. Throughout the lifespan of

Copyright @ All rights reserved. German Outsourcing Association 35 CASE STUDY

Gap International’s project, the project team had an amaz- ing 0% staf turnover. Moreover, Volo’s average annual em- ployee turnover is around 7%, which is uncommonly low for the industry, thus allowing the assembly of diferent experienced team structures based on specifc project re- It really matters quirements. that clients thoroughly 2) Transparency

understand the It really matters that clients thoroughly understand the es- essence of the sence of the backend and know how the outsourced team backend and is achieving progress. One of the frst things Volo’s team did know how the was creating transparency throughout the processes, so Gap International was always aware of the exact stage the outsourced team project progress was at. With goals and tactics designed for is achieving two-week sprints, the team delivered pieces of the project, progress. while the whole project progress remained always visible with one click in the program management tool. In help- ing the client get a thorough understanding of the project’s software, the team took on the role of educating the client on all technical specifcs related to their own project.

3) Communication

A smooth, two-way communication, including knowledge sharing between a team and a client, is another key to suc- cess. Making sure that both teams acquire every bit of in- formation necessary for the deepest understanding of the project should become a requirement. In the case of Gap International, in addition to daily status-calls and e-mail communication, at the start of the project the company’s Vice President traveled to Armenia to thoroughly present

36 Copyright @ All rights reserved. German Outsourcing Association CASE STUDY

their products and share their vision of compa- ny’s future and the changes they would like to see happen through technology. It was through sheer communication that Volo got to the bottom of their needs.

The secret of such level of systematic approach to project management process and innovation that should be ofered by an outsourcing company lies in the type of talent they recruit and work with. Through a carefully refned recruitment procedure that aims at hiring only from the top 10% of the IT talent pool, Volo works with the brightest minds that possess the urge of not only for solving huge- ly difcult challenges, but also thinking of industry Daniel Zurfuh: For the past 16 years, changing ideas. Daniel has worked in the Business Development & Marketing feld for organisations in the San Francisco Bay Area, Switzerland and Armenia. Daniel Innovation and efciency gained insights about the IT industry when living in California and made Ultimately, an efective outsourcing collaboration his move into that sector when he relocated to Armenia a few years ago. will beneft the client beyond just the delivery of Daniel speaks German, English and solutions. A systematized approach to production French. processes backed by industry talent, next-gen technologies, as well as a passion for keeping the Daniel is the Business Development VP Europe for Volo and Volo Mobile, experience of technology humane may be loaded one of Armenia’s leading innovation with the potential of a vision that is going much outsourcing companies, developing farther than the current business situation of the business relations with partners in client. Europe. Contact: +374 94 49 49 80, www.volo.global

Copyright @ All rights reserved. German Outsourcing Association 37 Platforms for Heterogeneous Systems Development and Embedded Design

By Anna Shahinyan, CTO of Instigate Design, Armenia CASE STUDY

Paradigm shift for massive parallel heteroge- neous computing: The recent increase of mo- bile market, robotics, IoT, cloud systems make development of heterogeneous and embed- ded systems signifcant. According to Business Insider, the heterogeneous ecosystems are growing rapidly. There are two aspects that can be potential bottlenecks in development:

1 The programming for heterogeneous systems. The programming in heterogeneous, massive parallel systems requires team with multidis- ciplinary programming skills, as the software should run on multi-CPUs, GPUs, FPGA, DSPs, even multi-CPU computing is not uniform as it used to be in Von Neumann architecture: NUMA architecture knowledge is required.

The described programing skills require par- adigm shif from sequential to parallel com- puting and deep understanding of system ar- chitecture and interconnect, experience with close to hardware programming, and HW/SW co-design skills which in the past used to be re- quired only from top system architects.

2 The root of the problem even for uniform massive parallel systems is in the so-called “Von Neumann bottleneck” - shared memory architecture with single (or limited number of) memory controllers providing access to mem-

Copyright @ All rights reserved. German Outsourcing Association 39 CASE STUDY

ory where all variables used by all parallel process- es or threads of the application are stored. Thus logically independent parts of the algorithm have to compete for access to their data, thus reducing the overall system performance dramatically, and reducing the impact of Moores Law [1] on perfor- The role of automation mance increase of single-threaded or even mul- systems, frameworks, ti-threaded applications.

SDKs development Hence the role of automation systems, frameworks, is becoming more SDKs development is becoming more signifcant signifcant to decrease to decrease the production cost, allow early verif- cations, shorten time to market. Push-button solu- the production cost, tions however are not efcient due to above-men- allow early verifcations, tioned complexity of architecture-exploration and shorten the time to which requires intelligent evaluation and decision making steps that are not subject to automation market. using imperative programming paradigm but only AI or semi- manual interactive platform-based compilation & linking tool-chains and SDKs.

Heterogeneous system mode- ling, , programming and deployment framework

Our answer to this challenge is Proximus, a mas- sive-parallel heterogeneous system modeling, simulation, programming and deployment frame- work, tool-chain and IDE, developed since 2006 in- house and with VC funding from EU. It is based on very strong and clear hierarchical design method-

40 Copyright @ All rights reserved. German Outsourcing Association CASE STUDY

ology and clear decomposition of logical and physical views of the system, and explicit interconnect (message passing semantics) inspired by TLM modeling methodology invented by STMicroelectronics for SoC design, which we brought into the world of heterogeneous computing via Proxi- mus.

It includes advanced technologies such as conversion of C++ applications implemented for the classical Von Neumann architecture into a hierarchical TLM netlist with explicit communication (data and control fow graphs), us- ing various compiler front- ends (EDG, LLVM/Clang, GCC).

It was successfully used by our customers to accelerate full-chip simulation of their future H.264 set-top-box SoC model, reducing the overall run-time of the very large and complex test suite from more than a month down to less than a week on the compute farm. This process is similar to SoC de- sign and EDA, from where we draw experience and knowledge and apply to modern heterogeneous R&D tool-chains, fows and methodology design.

Instigate Application Framework

The constantly growing complex systems require frameworks that allow to create EDA, ESL design tools in a short period and focus on business logic in- side, rather on user interface, QA, documentation. It is well known, that the UI and GUI design takes the signifcant development efort. It is frequently underestimated and causes customer dissatisfaction even when the under- lying algorithms have high-performance and features that are not present in the competing solutions.

In house designed and developed Instigate Application Framework (IAF) allows to describe user database in C++/XML based API, and based on the user data schema, IAF generates embedded scripting commands and

Copyright @ All rights reserved. German Outsourcing Association 41 CASE STUDY

graphical user interface, undo/redo, cut/copy/paste, import/export, drag & drop and other important functionalities which would otherwise have to be implemented by the UI developers.

The developed methodology provides facilities both for RnD, QA and tech- nical writer teams. Even business team can get benefts from the framework for demo, presentation preparation. It also provides interface to integrate development environment like version control and tracking systems.

The IAF was deployed to build: static timing analysis and place&route tools for ASIC and FPGA, IP-XACT netlisters and other ESL tools, such as Proxi- mus. It helped ProximusDA team to focus on core technology by greatly reducing coding efort for application GUI and UI and handling almost all of tech-writing efort.

Instigate’s background: Starting from 2005, Instigate Design was focused on massive parallel heterogeneous and reconfgurable computing, with applications in signal processing, video coding, image processing, regular expressions and text processing, fnancial engineering.

Only due to strong technical, mathematical background Instigate Design engineers were successfully involved in German automotive industry with- out having special certifcates.

We engage with companies architecting new experimental heterogeneous systems in early phase of architecture exploration and system specifcation, by modeling their half-specifed systems using system-level modeling en- vironments and frameworks, and using the models to evaluate the system performance in target felds of application. The model granularity is refned in parallel with refning the architecture specifcation, and more and more automation tools, compilers, place-and-rout tools and linkers and loaders are developed.

42 Copyright @ All rights reserved. German Outsourcing Association CASE STUDY

Instigate Design had about 70 customers and about 350 projects implemented with partners from Europe and USA (some of them can be an- nounced explicitly such as Xilinx and MicroChip Atmel Aerospace). We provide services not only in EDA, but apply the science intensive R&D skills and experience in the felds of HPC, ana- lytics, bioinformatics, etc.

It is difcult to provide brief overview that can spread light on Instigate Design experience, but wrapping up we would like to mention that during those 10+ years, in addition to our own vocational training center, professional educa- tion center and consulting frm, we have cre- The author: Anna is the CTO of Instigate ated an incubator and seed-fund and founded Design and has 10+ experience in several design service, custom solution pro- EDA, ESL, compiler development, DSP, vider and product companies in the sphere of parallel computing; PhD in Physics; has EDA, Embedded Systems, Signal processing, been awarded for scientifc researches Video and Image processing, IoT, Robotics and in Physics. She lead several projects that UAV autopilot development, Mobile, Web and en-reach company profle, expertise Cloud computing, modern project-based edu- and bring new experience, projects to cation, E-Government and E-Commerce. company. Her goal is to support Science in Armenia in general and bring into life

[1] Moore, Gordon. “Cramming More Components onto science intensive projects in Instigate Integrated Circuits,” Electronics Magazine Vol. 38, No. 8 Design particularly. (April 19, 1965). Contact: [email protected] +37460464700 ext 1074

Copyright @ All rights reserved. German Outsourcing Association 43 Development of a Charting and Stock Screening Tool A Project Management Case Study

By Narine Harutunian, Business Development Manager at Altacode, Armenia CASE STUDY

This paper presents the fndings of a case study The case on software project management for imple- mentation of the charting and stock screening Project management assessment tools for marketsmith.com website. This study is aimed at highlighting the strengths of the The purpose of the study was to understand project management approach exercised dur- the project management practices and their ing the project and identifying areas for possi- impact on the success of the project. The study ble improvement for the future projects. mainly addressed human factors and organiza- tional aspects. Many software projects are faced with a com- mon situation: they fail in developing the re- Project profle quired functionality within their schedule and planned budget; the results often lack the re- This project was a very high profle project with quired quality and or go over time and budget. strict requirements for on-time and on-budget delivery while stressing the importance of im- To prevent this from happening, project teams plementation of most complex technical solu- frst focused on improving the software process tions exactly per specifcations. The charting and the technology used during the develop- and screening tools had complex functional ment. Having refned these processes and mak- requirements for manipulating large amounts ing sure the project team was stafed with most of data in real time mode and returning instan- suitable talent, skill, and experience; the focus taneous results for all user requests. became the project management methodolo- gy. Project environment

I will outline the overall problems that project Project had a management and development managers face during the software develop- staf onsite at client’s ofces in Los Angeles, CA, ment projects and then focus on the strengths while core development and QA teams were at and weaknesses of the project management Altacode in Armenia. Development and QA had process used during the implementation of to take place in client’s environment, on their marketsmith.com. servers, via VPN access.

Copyright @ All rights reserved. German Outsourcing Association 45 CASE STUDY

Project management were met. And signifcant contributors to this success were the project management practic- In addition to detailed planning and setting up es applied in this project, which are listed be- matrix for controlling the project quality and low. productivity, a separate plan was developed for ensuring consistent communication with the At the start of the project, the project manager remote teams. Emphasis was put on providing spent an adequate amount of time to under- transparency on development progress and stand the requirements in depth and to work any possible hindrances on a timely manner to with the development team on detailed plan- the management; as well as getting feedback ning. Much efort was put into clarifcation of and clarifcations from the business team and the requirements. Measurable frequent mile- management for any possible ambiguous areas stones were defned based on the development of the requirements. team’s recommendations and the business team’s feedback. Methods and tools During the development and QA process, the Agile development method was used with dai- biggest emphasis was put on understanding ly checks on development status and QA out- the progress and measuring it against the set comes for catching potential codding challeng- goals. QA was taken into account throughout es and the need for requirements clarifcations. the development process and timely adjust- Ample amount of time was spent on thoroughly ments were made when needed. At every mile- studying requirements and clarifying questions stone detailed feedback was taken from the raised by the development team. business team with the aim to catch any pos- sible misunderstandings of the functional re- quirements. Results One of the challenges that the project manag- To measure the success of the project the ex- er was exposed to due to keeping the business pected outcomes were compared with the ac- team engaged during the development pro- tual ones. Three major expectations were: 1. cess was the number of change requests sub- Complete on time, 2. Complete on budget, 3. mitted for development. It did take extra efort The fnal program should have all functional re- on the project management side and some on quirements implemented per specifcations. the development team to control the scope Our fndings showed that all three expectations while managing the expectations of the busi-

46 Copyright @ All rights reserved. German Outsourcing Association CASE STUDY

ness and management teams ensuring that the project doesn’t run late or over the budget.

Given this challenge, a “cost beneft” analysis was done to understand the impact of this approach on the project. The outcome revealed that the benefts far outweighed disadvantages. Many small inconsistencies were discovered by the busi- ness team and corrected by the development team during the frequent milestone reviews. Since those issues were caught early, much time and ef- fort was saved in correcting them early on. Anoth- er beneft was that the business team had a good idea about the state of the development process which helped with their planning of other activi- ties such as product release and marketing. Narine Harutunian, Experienced BD / Marketing Manager with a demonstrated history of working Conclusion in the information technology and services industry. Skilled in Market The following project management practices con- Research and Analyses, Business tributed to the success of the project: Development and Management of » Thorough requirements analysis, clarifcation, outsourced development projects. and detailed planning prior to starting the devel- Strong marketing professional opment process, with a MBA focused in Marketing » Setting frequent milestones, and Business Management from » Proactively addressing possible technical chal- American University of Armenia lenges and ambiguous requirements, coupled with fundamental tech and » Consistently seeking business team’s feedback, math background from Applied » Keeping tight control on project scope and Mathematics faculty of Yerevan State expectations of all involved teams, University. » Ensuring transparency of all processes to all involved team members.

Copyright @ All rights reserved. German Outsourcing Association 47

Irrigation Automation SCADA System Green Gardens in the Desert

By Ashot Minasyan, co-Founder and CTO at, energy automation company Bitlismen CASE STUDY

We were faced with the task to create an advanced and modular SCADA system for automatic and smart control and monitoring of garden irrigation in Dammam Area, Saudi Arabia to have green gardens in desert. The key attribute of a SCADA system is its ability to perform a supervisory operation over a variety of other proprietary devices.

The solution

Combining the benefts of the real-time processor with LabVIEW graphi- cal programming language to create rugged and modular remote terminal units for agricultural weather station, scheduled control, and monitoring of irrigation system.

The existing irrigation systems at customer side were high-end industrial solutions from diferent vendors. However, those were not able to irrigate the gardens in a proper way, so as a result within the harsh desert condi- tions the gardens were either over irrigated or under irrigated in both cas- es causing the gardens to dry or swamp. This behavior was damaging the green plants on the garden, and even damaging the pumps.

The customer needed to have a reliable and modular system for automated and remote irrigation system. The system required to be solely based on in- dustry grade hardware and software in order to operate normally in various weather conditions and reduce the shutdown rates. The system should also include unlimited number of agricultural weather stations, which should calculate evapotranspiration ratio to adjust the irrigation schedule.

Having a green and nice looking yards and gardens in all countries requires a huge amount of water for irrigation. Water is a very important resource throughout the world, where many countries sufer from lack of water. This fact makes the technology companies to design new control algorithms for optimum control over irrigation.

Copyright @ All rights reserved. German Outsourcing Association 51 CASE STUDY

At the other side, making the irrigation correct- At the other hand, the main challenge was to ly is not just saving water, but also helps the provide a smart system, which could imple- plants to grow normally and saves money spent ment the irrigation control intelligently, taking on plant seeds and maintenance. into account the weather abnormalities, and adjust the irrigation process accordingly. This Application overview would prevent the over irrigation and under ir- rigation of the gardens, which could potentially The system consists of a SCADA center and damage the plants (grass, trees, fowers, etc.). RTUs. The SCADA center consists of a Commu- nication Server and an Operator Workstation. For this purpose we have incorporated a weath- We have designed two types of RTUs. er station based on NI technologies and could calculate the evapotranspiration ratio ET0 The areas being irrigated were in a desert with based on diferent weather parameters like harsh weather conditions. Temperature could wind speed, solar irradiation, air temperature, rise to 60°C and dry the sand and the plants. The rain fall, etc. Based on this we could implement strong winds and sandstorms could create a the irrigation in a smarter way by adjusting non-standard environment for regular systems the irrigation process accordingly, and provide to operate. Our system is industry grade and is green gardens in Dammam Area, where most of able to operate in various hazardous and harsh the gardens were dimed to desertifcation. environment.

before / after

52 Copyright @ All rights reserved. German Outsourcing Association CASE STUDY

Benefts of the application

This advanced irrigation system, allowed to opti- mally use the water resources and save energy con- sumption. Our customer could achieve 20% water savings, 20% energy savings and 30% maintenance and operation cost reduction. Moreover, he succeed- ed to have green public gardens.

For Dammam Area, which has about 4 million popu- lation, our system had a big social impact, allowing the citizens to enjoy their daily life spending time in the gardens and yards. Ashot Minasyan is a co-Founder, CTO at an energy automation company Comparing to other similar systems in the market, Bitlismen (www.bitlismen.com). our system is one of a kind. Our system is fully scal- Ashot’s background is Computer able, easily expandable, includes non-standard fea- Science and National Instruments tures including weather station, ET0 calculation, irri- Technologies. He leaded the design gation adjustment and pump protection. and construction of their own Hydro Power Plant some 10+ years back in Armenia and started his career on Conclusion Energy, Renewable Energy and Water Automation. He has end users like The meaning of SCADA irrigation system is not just Aramco and Royal Commission from to do it automatically, but also intelligently. In order Saudi Arabia. to design smart and intelligent system, a combina- tion of smart engineers and technologies is needed. We could reach all our goals and cover all the needs of our customer. Using our system, our customer can beneft fnancially and technically, and what is most important, to have green yards and gardens in the desert areas and extreme heat conditions.

Copyright @ All rights reserved. German Outsourcing Association 53 COMPANY PROFILES & CONTACTS

55 Volo 56 OGMA Applications 56 Optym 57 Altacode 57 CIT 58 DWV - German Business Association Armenia 59 Erida Technologies 59 Esterox 60 Progresstech Armenia 60 SFL 61 UITE - Union of Information technology Enterprises 62 Fimetech Volo LLC Daniel Zurfuh, Switzerland Tel: +41 (0)41 552 00 78 Email: [email protected] Website: volo.global

Volo is one of the most unique IT innovation Our business principles that make us stand out powerhouses on the planet today. We accelerate of the crowd are: industry-changing innovation for our clients and help them get to the Next Big Thing faster. Bigger: We over deliver on every project At Volo, we aren’t just building the future – the Beyond simply delivering a brief, we aim to work we are doing for industry leaders and become a partner to our clients and deliver bleeding-edge start-ups is helping to defne it. every brief along with additional, mostly patentable ideas that take the project to the We are able to achieve such level of innovation next level. due to the fact that we apply razor-sharp thinking and fawless execution on every single Smarter: We only ever hire from the top 10% project. of the global market We don’t simply look for developers, but rather Today Volo stands as an increasingly global mathematicians, physicists, and chess masters, company with seven kitchens (also known as who are insatiably curios world-class architects. ofces) in Armenia and Ukraine and over a dozen In our view, the only way to deliver bigger ideas of representations that cover the globe from is putting smarter people on every project. Silicon Valley to Japan. We are executing some of the world’s most challenging projects in: Crazy: We look for The Specials While there may be a formula for product - Enterprise Software Development evolution, there isn’t one for getting to - Mobile App Development disruptive ideas. It takes people that view the - Blockchain world in fundamentally counter-intuitive ways - Internet of Things to actually disrupt entire industries. That’s why - Edge Computing we aim to have among us “The Specials”, who, - Rapid Prototyping when the rest of us see black and white, fnd - Cryptography and Encryption themselves seeing music. - AI & Machine Learning - Cybersecurity and DevOps - Fundamental R&D OGMA Applications Armenia, +374 93 259 370 US, +1 818 406 37 14 Email: [email protected] Web: www.ogmainc.com

Founded in 1998 Ogma Applications is a software result. We approach every project as this is our development company based in Los Angeles, Cal- own – meaning, we create the best team and the ifornia that develops web-based and mobile ap- organization structure, we decide on the best pro- plications for clients all around the globe. cess, and we execute to the plan.

The research and development, implementation, Backed by a team of highly certifed professionals quality assurance, and deployment of the projects in multiple facets of development, it’s strongly be- are conducted in the R&D ofce which is locat- lieved that every issue can be resolved. Technical ed in Armenia, Yerevan. We specialize in custom competence in building, testing, and implement- business solutions, application development, da- ing mission-critical solutions and software prod- tabase design, QA and support, UI/UX Design, and ucts, allows us to deliver workable systems to our web-enabling businesses. Our cross-platform, clients. technology-independent approach ensures you receive the highest performing, cost benefcial If you have a project idea - share it with us.

Optym Mr. Artyom Baghdasaryan Email: [email protected] Phone: +374-77-568-576 Web: www.optym.com

The Optym Armenia is a set of highly qualifed, The Optym Armenia team has taken a key role in diverse individuals, many of whom have ad- leading some of Optym’s key projects with some vanced specialized degrees and hail from all of the largest transportation companies in the over the globe. Optym’s employees in Armenia world. include esteemed technical architects, user in- terface and user experience designers, database These include a business intelligence solution for developers, and software quality teams. Most Canadian Pacifc Railways, a KPI visualization tool recently, Optym expanded their presence in the for CSX Transportation, a yard simulation-based heart of Yerevan, Armenia. A sleek, modern and planning tool for CSX, BNSF and CP Railways in sophisticated ofce space that is equipped for the U.S. and Canada, a truck plan optimization over 100 employees. tool for SAIA, ABF and FedEx in the U.S., an air- line schedule optimization tool for Southwest With over 80 employees currently based out of , and a rail schedule optimization tool for the Armenia ofce, the space is now Optym’s sec- BHP Billiton. ond largest ofce in the world.

56 Narine Harutunian , BDM E-mail: [email protected] Mobile: +374 91 414079 Web: www.altacode.com

High Quality & True Partnership - Altacode, is a full systems, content management systems, web por- service custom software development company tals, e-commerce solutions, GPS tracking systems, that provides customized web, mobile and desk- mobile apps. We specialize in serving the follow- top application development services, backed up ing markets: fnance, insurance, human resources, with comprehensive quality assurance, advanced transportation, and mobile. technical support, and system maintenance. Founded in 2006 with a small and talented team, Our client / partner base includes such reputable Altacode has become a reputable player in Arme- companies like Chobanian Group, William O’Neil nian IT sector providing wide range of services to +Co, Smart Systems, Nobel Systems, Accucom its partners. Over the years we have been working Corp, allAware Inc., DProduceMan, Cybervore, with select clients from US, Europe and Armenia YappaTech, CVManagement, K5 Investment on multi-year engagements. Group, Vivacell-MTS Armenia, Good Credit, Prime Insurance, RA Ministry of Labor and Social We are experienced in development of analytical Afairs, “Nork” Information Analytical Center, WB / and reporting tools, management information Armenia, USAID / Armenia, RA Central Bank.

CIT LLC Artavazd Avetisyan Email: [email protected] Phone: +374 93 209038 Web: www.cit.am

CIT (Center for Information Technologies) LLC is path. The main directions of our activities are soft- one of the oldest IT companies of Armenia. It was ware development and provision of integrated established in far 1992 and since that time our up- solutions (especially connected with e-Govern- permost goal is to see successful customers. This ment systems). Possessing an assembling line, is achieved by providing services and products, testing laboratories and the respective staf we are which are designed by a staf of qualifed special- able to deliver the latter using completely in-house ists, through partnering with the leading compa- made production. nies in the market and combining it with the expe- rience from our history. Our success in software development is secured not only by the strong and intelligent approach to We believe that this approach will position us quality assurance and technical support but also by among the leading IT companies. Satisfaction of extending warranty that we ofer for our products, our customers shown by repeated orders and pos- and life-time warranty is our common practice. itive feedbacks indicates that CIT is on the right

Copyright @ All rights reserved. German Outsourcing Association 57 German Business Association (DWV) Armenia Dietmar Carl Stiel, Managing Director Phone: +374 77 660351 Email: [email protected] Web: www.dwv.am

The German Business Association (Deutsche DWV Armenia currently counts 48 members, Wirtschaftsvereinigung, DWV) is a non- several of which are companies from the IT commercial registered association representing industry. Information Technology has become various German businesses in Armenia. It was one of Armenia’s most successful and fastest founded in 2007 as a member organisation growing industries within the last 10 years, and for companies actively involved in German- domestic companies not only take advantage Georgian and German-Armenian economic of their position as an outsourcing location relations, and since 2016 maintains an for software development, but also focus on independent Armenian branch. DWV Armenia’s producing and marketing their own software main aim is to enhance trade and economic products and services: The Armenian IT relations between the Federal Republic of sphere’s main specializations include custom Germany and the Republic of Armenia, as well software development, chip design and as to represent German business interests testing, internet services, networking systems locally. and communications, internet applications, e-commerce, fnancial software, IT consulting, As Germany is Armenia’s third most important and others. The Armenian IT sector ofers import partners and its sixth biggest partner for a multitude of competent and innovative exports, approximately 700 German companies technology partners for German enterprises. are present on the Armenian market, mostly represented by their Armenian partner frms. DWV Services Our Board is composed of ATL , VOLO Global and Arsana CJSC., as well as the German DWV supports both German and Armenian Embassy in Yerevan as a consulting board businesses in Armenia with various services, member. DWV is a member of the European which including: Business Association in Armenia. It is also part Introducing new business partners of the German Chamber of Commerce and Arrangement of delegate tours Industry network (DIHK), ofcial representative Market analyses and research of Messe Frankfurt (www.messefrankfurt.com) Promotional and networking activities and Senior Expert Service (www.ses-bonn.de) Consulting (trade fairs, , export) in Armenia. Legal and tax advice, tarif information Publications, periodic economy newsletters

58 Copyright @ All rights reserved. German Outsourcing Association Erida Technologies LLC 104 Gorky street, Gyumri, Armenia, 3102 Phone: +374 (93) 19 18 59 E-mail: [email protected] Web: www.eridatech.com

Erida Technologies LLC is founded in 2016 and testing, performance testing, platform compatabil- based in Gyumri, Armenia. Company is specialized ity testing, database testing, etc. in Development and Testing of Web, Mobile and Desktop Applications. Erida’s experienced team is also ofering develop- ment of automated Build/Testing/Deployment Its a team of highly motivated and experienced Systems working with version control and bug Software Engineers. Services being provided by tracking tools and taking into account customer’s the company include but not limited to develop- special needs. Along with the Deveopment servic- ment of web pages and various Desktop/Mobile es company also provides customer support which software applications (including database man- is always available to address potential issues, bugs, agement systems). and implement ongoing product enhancements to keep the developed applications and databas- The testing team is specialized in providing all kind es optimized, healthy and secure. The team is well of Software Testing/QA activities starting from test familiar with SDLC Processes and follows the Agile planning up to release testing and packaging. Test- methodology of Software Development. ing services include functional testing, usability

Esterox LLC Armen Adamyan Founder, CEO Phone: +374 91 665 305 Email: [email protected] Web: www.esterox.am

Esterox is IT company with the team of vibrant Our approach is to identify our clients’ needs and determined IT professionals gathered to- and then apply best practices to deliver the de- gether to help create a better world and a better sired outcomes. We also do outsourcing with the society through software. The secret of our suc- highest quality and afordable market prices. cess are Christian values which stand at the core of our company. Hence, all we do we do with frm The satisfaction of our partners is our inspiration. faith and love. For over 4 years we have been providing high quality services to companies in a wide range of We have huge experience of creating websites industries from e-commerce to education and and web applications. The Information about health-care. We work with international clients our current and previous projects are available - from USA, , Spain, UK and other coun- on our company website (http://esterox.am/pro- tries. We are looking for long term and warm re- jects). lationships with our partners.

Copyright @ All rights reserved. German Outsourcing Association 59 Progresstech-Armenia Gasparyan Arthur Phone: + 374 (60) 54 60 21 Email: [email protected] Web: www.progresstech.am

Progresstech-Armenia is the Engineering Center etc.). Automotive body design (BIW). Develop- that provides engineering services in the feld of ment Engineering/Work Documentation, De- aviation, automotive and general engineering. velopment Engineering (Work) Documentation, 2D to 3D conversion. Development and complex We provide static, fatigue and damage tolerance design of mechanical, electromechanical and analysis of structure using FEM and hand calcula- pneumomechanical robotic systems. tion methods. We provide services for the design of components, parts of automotive, construc- As an export-oriented company, we are proud tion and agricultural machines such as construc- of our achievements and cooperation with ma- tion elements design, cost and weight optimiza- jor international manufacturers such as: Sukhoi tion, reverse engineering and details design for Civil Aircraft; Engineering Center of Airbus in machining, bending and stamping. Body interi- Russia (ECAR), Boeing Design Center, AvtoVAZ, ors & exteriors design (IP, Hard trims, bumpers& Renault-Nissan Alliance, and Tesla Motors.

SFL LLC Arsen Gevorgyan, CEO Email: [email protected] Phone: +374 60 46 02 03 Web: www.sfpro.com

SFL is a software development company that software tailored to customers’ real-world needs. brings digital transformation to a number of Today, SFL is a harbor to over 80 talented minds businesses on the globe. who blend that evergreen excitement with hard- won experience to serve customers in achieving We use innovative technology to deliver person- greater goals. alized multichannel user experiences with high- er lifetime value, operating mainly in the Java Across industries, we provide full-cycle custom and JavaScript ecosystems. Our teams form one software development to help enterprises em- strong unity with the team of our partners which power their customers through bridging the gap allows to disrupt industries by using a blend of between business and technology. With ofces innovative ideas, hard work and latest technol- in Yerevan and Chicago, SFL delivers projects ogy. SFL was founded in 2006 by a small team across continents, with the majority of custom- of tech enthusiasts who got together to create ers coming from the US and Europe.

60 Copyright @ All rights reserved. German Outsourcing Association UITE Hakob Hakobyan St., 3 Building, 3rd Floor, Yerevan 0033, Armenia Email: [email protected] Phone: +374 11 548881 Web: www.uite.org

UITE - Union of Information technology Our ultimate vision is to place Armenia among Enterprises, was established in 2000 as the top 20 technologically advanced countries a business association of ICT companies in the world. operating in Armenia. UITE advocacy and lobbying: Our objective is to represent and protetect We provide legal advice and support in the the interests Armenia’s most dynamic industry relations of our members with state bodies and and to promote and support advancement of try to infuence government policies. research in the ICT sector as well as national and international business activities. UITE education and business: We support the industry by initiating and The UITE members are involved in software running youth educational programs. On development, internet technologies and the business side we support via national e-commerce, research and development, and international programs for business semiconductor design, and other technology development. areas. A number of our members occupy a leading position in the global market. UITE stands for: Ultimate Creativity We are UITE: Innovation and Initiative We open the doors to the world of high-tech for Talent and Technology the young and talented Education and Excellence. We help the world discover Armenia and its great potential for high-tech development Contact us for frst information on the We spearhead initiatives and programs to Armenian ICT industry, business environment further develop the ICT sector and on suitable partners for technology and We seek to build an innovative and vibrant research projects. future on our ancient land Or visit us at the 2019 World Congress on Information Technologies, hosted in Armenia !

Copyright @ All rights reserved. German Outsourcing Association 61 Fimetech LLC 59 Komitas, Yerevan, 0014, Armenia Phone: +374 55 31 07 97 E-mail: [email protected] Web: www.fmetech.com

Fimetech is an Armenia-based software company wide. Alongside with our main felds mentioned specialized mainly in Artifcial Intelligence, Ma- above, we also have signifcant experience in Elec- chine Learning, Computer Vision, Embedded Sys- tronic Design Automation Toolchain R&D, Digital tems Programming, and Robotics. Signal Processing, LLVM Compiler development, Indoor/Outdoor positioning and mapping, Locali- We have a highly skilled engineering team of zation systems, Internet Of Things, etc. about 30 members: programmers, software and hardware engineers, system developers, and de- We are fexible, responsible, smart, and most im- signers. Each of them brings a core of useful skills portantly, we are enthusiastic about what we do. and qualities to the team. Our team learns very quickly due to both efec- tive team work and highly diligent individuals. Despite the modest size of our team, we strive to We constantly collaborate with diferent organi- catch up with every feld connected to IT, science, zations all over the world and have an impressive and education. The range of our expertise is pretty management-related experience.

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