This is a summary of the full survey report, which is available here: www.transportfocus.org.uk/research-publications/research/bus-passenger-survey Bus Passenger Survey Autumn 2017 Summary of key results in Wales region results Key findings

Key findings by region

Overall satisfaction with the journey (%)

% – very/fairly Results by region satisfed*

Mid Wales (994) 92

North Wales (748) 89

South East Wales (2041) 89

South West Wales (766) 93

Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied

Satisfaction with value for money (%) – fare-paying passengers

% – very/fairly Results by region satisfed*

Mid Wales (296) 69

North Wales (243) 62

South East Wales (782) 67

South West Wales (208) 52

Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied

Satisfaction with punctuality of the bus (%)

% – very/fairly Results by region satisfed*

Mid Wales (940) 85

North Wales (706) 69

South East Wales (1894) 76

South West Wales (724) 85

Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied

*Due to rounding the percentage very/fairly satisfied may not always be equal to the sum of the very and fairly satisfied values in the chart

1 Satisfaction with on-bus journey time (%)

% – very/fairly Results by region satisfed*

Mid Wales (1005) 88

North Wales (761) 86

South East Wales (2072) 85

South West Wales (781) 88 Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied

*Due to rounding the percentage very/fairly satisfied may not always be equal to the sum of the very and fairly satisfied values in the chart

Factors affecting journey length (%) – how this varies by region

Reading The chart below shows the different factors affecting the length of time that passengers’ journeys the chart took and how these varied by the four regions. The white band shows the range of scores (the percentage of journeys affected) for each factor and the black dots mark the individual scores for each region. The highest and lowest scores are shown at each end of the white bands. This shows, for example, that congestion/traffic jams tend to impact upon a higher percentage of journeys than roadworks, as the white band is further to the right. There is also wider variation in scores for congestion/traffic jams than there is for roadworks.

0 10 20 30 40 50%

Congestion/ traffc jams 13 27

Time it took passengers to board 10 16

Road works 11 16

Waiting too long at stops 3 5

Poor weather conditions 4 6

Driver driving too slowly 4 4

Q Was the length of your journey affected by any of the following?

Passengers could provide more than one answer

2 Wales operator results Key findings

Key fndings by bus operators

Overall satisfaction with the bus journey (%) % – very/fairly satisfed* National operators Arriva (470) 87 First (704) 92 Stagecoach (573) 90 TrawsCymru (786) 94 Operators Arriva in North Wales (470) 87 Bus in SE Wales (530) 89 in SW Wales (479) 92 New Adventure Travel in SE Wales (193) 89 in SE Wales (513) 87 Stagecoach in SE Wales (525) 90 TrawsCymru in Mid Wales (469) 94

Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied

Q Overall, taking everything into account from start to end of the bus journey, how satisfed were you with your bus journey?

Satisfaction with value for money (%) – fare-paying passengers % – very/fairly satisfed* National operators Arriva (183) 60 First (207) 50 Stagecoach (179) 62 TrawsCymru (204) 71 Operators Arriva in North Wales (183) 60 in SE Wales (216) 65 First Cymru in SW Wales (149) 48 New Adventure Travel in SE Wales (69**) Newport Bus in SE Wales (261) 68 Stagecoach in SE Wales (166) 62 TrawsCymru in Mid Wales (130) 71

Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied

Q How satisfed were you with the value for money of your journey?

3 Satisfaction with punctuality of the bus (%) % – very/fairly satisfed* National operators Arriva (435) 65 First (653) 81 Stagecoach (525) 73 TrawsCymru (753) 88 Operators Arriva in North Wales (435) 65 Cardiff Bus in SE Wales (497) 76 First Cymru in SW Wales (450) 81 New Adventure Travel in SE Wales (179) 79 Newport Bus in SE Wales (483) 72 Stagecoach in SE Wales (474) 73 TrawsCymru in Mid Wales (442) 87

Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied

Q How satisfed were you with the punctuality of the bus?

Satisfaction with on-bus journey time (%) % – very/fairly satisfed* National operators Arriva (471) 84 First (721) 85 Stagecoach (580) 86 TrawsCymru (794) 91 Operators Arriva in North Wales (471) 84 Cardiff Bus in SE Wales (534) 84 First Cymru in SW Wales (495) 86 New Adventure Travel in SE Wales (198) 93 Newport Bus in SE Wales (526) 79 Stagecoach in SE Wales (528) 86 TrawsCymru in Mid Wales (474) 90

Very satisfied Fairly satisfied Neither/nor Fairly dissatisfied Very dissatisfied

Q How satisfed were you with the length of time your journey on the bus took?

*Due to rounding the percentage very/fairly satisfied may not always be equal to the sum of the very and fairly satisfied values in the chart **Low base size

4 Contact Transport Focus

Any enquiries about this research should be addressed to: Robert Pain Senior Insight Advisor 0300 123 0835 Transport Focus is the independent consumer [email protected] organisation representing the interests of: www.transportfocus.org.uk • all users of England’s motorways and major Fleetbank House ‘A’ roads (the Strategic Road Network) 2-6 Salisbury Square • rail passengers in Great Britain EC4Y 8JX • bus, coach and tram users across England outside London. Transport Focus is the operating name of the Passengers’ Council We work to make a difference for all transport users

This is a summary of the full survey report, which is available here: www.transportfocus.org.uk/research-publications/research/bus-passenger-survey

Published in March 2018 © 2018 Transport Focus Print by Priority Design by heritamacdonald.com