Travan Portable Usb Tape Drive Tapestor

TAPESTOR®

ONLINE REFERENCE MANUAL

TRAVAN PORTABLE USB TAPE DRIVE

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Contents

3 Introduction 6 Installing backup software 8 Attaching the drive to a PC 16 Attaching the drive to a Mac 18 Operation and maintenance 24 Troubleshooting 32 Technical Support

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FCC Notice © 2000 Seagate Removable Storage Solutions, This equipment generates and uses radio frequency energy and, if not installed and used in strict accordance with the manufacturer’s LLC. All rights reserved. instructions, may cause interference to radio and television Manufacturing Part Number: 100122939 reception which could void the user’s authority to operate the equipment. It has been tested and found to comply with the limits Seagate and the Seagate logo are trademarks for a Class B digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable protection against such of Seagate Technology, LLC. TapeStor is a interference in a residential installation. However, there is no trademark of Seagate Removable Storage guarantee that interference will not occur in a particular installation. Systems, LLC. Other product names are If interference does occur, try to correct it by taking one or more of trademarks or registered trademarks of their the following measures: owners. • Reorient or relocate the receiving antenna. Seagate reserves the right to change, without • Increase the separation between the computer and the receiver. notice, product offerings or specifications. No • Connect the computer into an outlet on a circuit different from part of this publication may be reproduced in that to which the receiver is connected. any form without written permission from • Consult the dealer or an experienced radio/television technician Seagate Technology, LLC. for help. Further, this equipment complies with the limits for Class B digital Publication T004, Rev. A: September 2000 apparatus in accordance with Canadian Radio Interference Regulations. Cet appareil numérique de la classe B est conforme au Règlement sur brouillage radioélectrique, C. R. C., ch. 1374.

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About this manual 11 Introduction This manual provides instructions on installing your new Seagate Travan portable USB tape drive. Two sets of drive installation instructions are provided: one for PC Users and another for Macintosh Users. Subsequent chapters describe how to operate and care for your tape drive and cartridges, and provide troubleshooting tips and technical support information.

Note. Wherever page numbers are referenced in this manual, clicking on the page number will take you to that page. About your Travan tape drive Seagate’s Travan USB drive is available in 8GB and 20GB models, with capacities of up to 8 Gbytes and up to 20 Gbytes, respectively (based on 2:1 data compression). For a list of the tape formats supported by each drive, see page 22.

Note. The Seagate Travan 20GB cannot use TR-1, TR-2, TR-3 or QIC-80 tapes.

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System Requirements PC Users • Windows 98, Windows Me, or Windows 2000 Profes- sional Operating Systems

• At least one unused USB port (USB ports are available on most PCs and laptops manufactured after 1998; USB add-on boards are also readily available) • CD-ROM drive (for software installation)

Macintosh Users • Mac O/S 8.6 or later

• At least one unused USB port (USB ports are available on most Macs built after 1998, including iMacs, iBooks, and Power Mac G3s and G4s)

• CD-ROM drive (for software installation)

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Box Contents Inside your TapeStor USB box, you should find the 22 following items:

• Travan USB drive

• Drive stand (for mounting the drive on its side)

• Power supply with cords

• USB Cable

• Seagate USB Resource CD (contains backup software, Windows USB drivers, and this Online Reference Manual).

• Quick Installation Poster

• Blank Travan data cartridge

Note: Power adapters are also supplied for customers in Europe and the Asia/Pacific area.

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We recommend that you install the backup software Installing before you install your tape drive. This section describes 22 how to install the backup software. Backup Windows Users 1. Place the Seagate USB Resource CD in your CD- ROM. If your operating system is configured for Software autoplay, the setup program will run automatically.

2. If your CD-ROM does not autoplay, click on the Start button (in the lower left corner of your screen) and select Run. Then type d:\setup, where d is the drive letter for your CD-ROM, and press ENTER.

3. After the installation program begins, follow the online instructions. After installing the backup software, you can attach the tape drive, as described beginning on page 8.

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Macintosh Users 1. Place the Seagate USB Resource CD in your CD- 33 ROM. It should automatically open up the Retrospect folder.

2. Double click on the “Install Retrospect” icon and follow the instructions on the screen to install the software.

3. After installing the backup software, you can attach the tape drive, as described on page 16.

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This section describes how to attach the Seagate Travan Attaching the USB drive to a Windows-based computer. If you are 33 attaching the drive to a Macintosh, see page 16. drive to a PC 1. Boot up your computer Your computer should be powered on and Windows should be fully loaded before you attach the USB drive.

Figure 1 2. Connect the power adapter to your drive Make sure the drive is turned off. Attach the small, round power connector to the tape drive, as shown in Figure 1. Plug one end of the power cord into the transformer and then plug the other end into a wall socket or power strip. 3. Turn the drive on Figure 2 Slide the power switch on the back of the drive to the ON (up) position, as shown in Figure 2. Your computer should also be powered on.

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4. Connect the USB cable Attach one end of the USB cable to your tape drive, as Figure 3 shown in Figure 3. Attach the other end to your computer’s USB port. 5. Install the Windows USB driver Before you can use the tape drive in a Windows system, you must install the appropriate driver software. Instruc- tions for installing drivers are provided on subsequent pages. For Windows 98, see page 10; for Windows 2000 see page 12; for Windows Me see page 14.

Note. After you have installed the appropriate Windows driver, your Travan USB drive is ready to run a backup. See page 18 for operating instructions. If you have difficulties with the installation, try the troubleshooting tips on page 24.

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Installing the Windows 98 USB driver a) When you first attach the Seagate USB tape drive to your computer, the “Add New Hardware Wizard” starts up automatically. Click on the “Next” button. Figure 4 Note. During the installation process, Windows may identify your tape drive as a “USB Device,” a “Freecom Cable USB” device, or similar text. This is normal, and indicates that your computer has detected the USB controller in the tape drive.

b) In the second wizard screen (shown in Figure 4), select the option labeled, “Search for the best driver for your device (Recommended).” Then click on the “Next” button.

Figure 5 c) Insert the Seagate USB Resource CD in your CD- ROM drive. Check the box to instruct Windows to search for new drivers on your CD-ROM drive, as shown in Figure 5. Then click on the “Next” button.

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d) The next wizard screen lists the main driver file (FCCABLE.INF). Click on the “Next” button. At this point the driver files are copied to your hard drive.

e) After the driver files have been copied, you will see the message, “Windows has finished installing the software that your new hardware device requires.” Click on the “Finish” button.

f) As the wizard finishes, “New Hardware Found” messages may appear temporarily, as other USB- related drivers are identified on your system. The third time this message appears, it will identify your new tape drive.

As soon as the wizard completes, your new tape drive is ready to back up data. See page 18 for operating instructions. If you have difficulties with the installation, try the troubleshooting tips on page 24.

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Installing the Windows 2000 USB driver a) When you first attach the Seagate USB tape drive to your computer, the “Found New Hardware Wizard” Figure 6 starts automatically. Click the “Next” button to continue.

Note. During the installation process, Windows may identify your tape drive as a “Freecom USB- ATAPI Controller,” “Freecom Cable USB” device, or similar text. This is normal, and indicates that your computer has detected the USB controller in the tape drive.

b) When you see the screen titled, “Install Hardware Figure 7 Device Drivers,” select the option labeled, “Search for a suitable driver for my device (recommended),” as shown in Figure 6. Click on the “Next” button.

c) When you see the wizard screen titled, “Locate Driver Files,” insert the Seagate USB Resource CD in your CD-ROM. Check the box to instruct the wizard to search for new drivers on your CD-ROM drive, as shown in Figure 7. Then click on the “Next” button.

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d) After the wizard finds the correct driver (fccable.inf), you will see the “Driver Files Search Results” screen. Click on the “Next” button.

e) You will see a screen labeled, “Digital Signature Not Found.” This is normal and does not indicate a problem with the software or the drive. Click “Yes” to continue the installation.

f) The driver files are now copied from the CD to your hard disc. After the files have been copied, you see the message, “Completing the found new hardware wizard.” Click on the “Finish” button.

g) As the wizard finishes, you may see a temporary “Found New Hardware” screen showing the model number of your new Seagate tape drive. Your new tape drive is ready to back up data. See page 18 for operating instructions. If you have difficulties with the installation, try the troubleshooting tips on page 24.

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Installing the Windows Me USB driver a) When you first attach the Seagate USB tape drive to your computer, the “Add New Hardware Wizard” starts up automatically. Click on the “Next” button. Figure 8 Note. During the installation process, Windows may identify your tape drive as a “USB-IDE Rev 930/ 019,” a “Freecom Cable USB” device, or similar text. This is normal, and indicates that your computer has detected the USB controller in the tape drive.

b) In the second wizard screen (shown in Figure 8), select the option labeled, “Specify the location of the driver (Advanced).” Then click on the “Next” button. Figure 9 c) Insert the Seagate USB Resource CD in your CD- ROM drive. In the wizard screen, check the box labeled, “Removable Media (Floppy, CD-ROM...),” as shown in Figure 9. This instructs Windows to search for the USB driver for your device on your CD-ROM drive. Click on the “Next” button to continue.

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d) In the next wizard screen, your tape drive is identified as a “Freecom Cable USB,” and the driver file as “FCCABLE.INF”. Click on the “Next” button. At this point the driver files are copied to your hard drive.

e) After the drivers have been copied, you will see the message, “Windows has finished installing the software that your new hardware device requires.” Click on the “Finish” button.

f) As the wizard finishes, “New Hardware Found” screens may appear temporarily, as other USB- related drivers are identified on your system.

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This section describes how to attach the Travan USB Attaching the drive to a Macintosh computer. If you are attaching the 44 drive to a Windows-based computer, see page 8. drive to a Mac 1. Boot up your computer Your computer should be powered on and the operating system should have finished loading before you attach the USB drive.

Figure 10 2. Connect the power adapter to your drive Make sure the drive is turned off. Attach the small, round power connector to the tape drive, as shown in Figure 10. Plug one end of the power cord into the transformer and then plug the other end into a wall socket or power strip. Figure 11 3. Turn the drive on Slide the power switch on the back of the drive to the ON (up) position, as shown in Figure 11.

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4. Connect the USB cable Attach one end of the USB cable to your tape drive, as Figure 12 shown in Figure 12. Attach the other end to your computer’s USB port.

Your drive is now ready to run a backup. See page 18 for operating instructions. If you have difficulties with the installation, try the troubleshooting tips on page 24.

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Caution. Always close the backup program before Operation and unplugging the tape drive’s power or USB 55 connectors. If you do not close the program you maintenance may lose data. Loading and unloading cartridges On the front of your drive is an opening with a hinged door for inserting Travan cartridges. Next to the door is the amber drive-activity light (see Figure 13). Drive power light (green) To load a cartridge: Insert the cartridge in the drive with the metal baseplate facing left (see Figure 13). The Drive-activity light cartridge only fits in one orientation. Push the cartridge (amber) Figure 13 firmly into the drive until it stops (about 1/3 of the cartridge remains visible outside the drive).

To unload a cartridge: Wait until the amber drive-activity light is OFF. Then grasp the exposed sides of the cartridge and pull the cartridge straight out. If the drive- activity light has gone out, but you believe your backup or restore operation did not complete, repeat the operation.

Caution. Do not remove a tape cartridge while the amber drive-activity light is on.

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Handling Travan cartridges Although Travan tape cartridges are ruggedly built, they must be handled with care. Observe the following precau- tions:

• Store cartridges in their protective cases when you are not using them.

• Keep cartridges away from dust, dirt and moisture.

• Keep cartridges away from direct sunlight and heat sources, such as radiators or warm air ducts.

• Do not expose cartridges to temperature extremes or rapid changes in temperature.

• Keep cartridges away from sources of electromagnetic fields, such as telephones, computer monitors, print- ers, dictation equipment, mechanical or printing calculators, motors or bulk erasers.

• Do not open the tape access door of a cartridge or touch the tape itself. One fingerprint can prevent the drive from reading information on the tape.

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Retensioning tapes Travan tapes must be retensioned frequently to ensure data integrity and optimize drive performance. Retensioning involves running the entire tape through the drive, from beginning to end.

For optimum performance, cartridges used for daily backups should be retensioned prior to each use. Your backup software automatically retensions the tape before each backup and restore operation. However, if you ever have a problem reading a tape, manual retensioning (using the backup software) may solve the problem.

We recommend retensioning whenever:

• A cartridge is being used for the first time

• A cartridge has not been used for over a month

• A cartridge has been dropped

• A cartridge has been shipped

• A cartridge has been exposed to a significant change in temperature

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Note. See the literature included with your tape cartridge for additional handling recommendations.

Unlocked Write-protecting a cartridge Travan cartridges feature a write-protect or “lock” switch near the upper left corner of the cartridge. When the write-protect switch is in the “unlocked” position (see Figure 14 Figure 14), the cartridge is ready for normal writing and reading. When the write-protect switch is in the “locked” position, the drive can read data from the cartridge, but cannot write to the cartridge. Cartridges are usually Locked shipped from the factory with the write-protect switch set to the “unlocked” position.

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Recommended tape cartridges The table below lists the types of tape cartridges that can be used with the Seagate Travan 8GB and 20GB drives.

Drive Tape format Capacity Travan 8GB Read/write: Travan 8 (TR-4) 8 Gbytes QIC-3095 8 Gbytes QIC-3080 3.2 Gbytes QIC-Wide (3080) 4 Gbytes

Read only: TR-3 3.2 Gbytes TR-2 1.6 Gbytes TR-1 800 Mbytes QIC-Wide (3020) 1.7 Gbytes QIC-3020 700 Mbytes QIC-Wide (3010) 850 Mbytes QIC-3010 500 Mbytes QIC-80 varies Note. Tape capacities listed in the table at right are based on 2:1 data Travan 20GB Read/write: Travan 20 (TR-5) 20 Gbytes compression. Capacities, backup QIC-3220 20 Gbytes speeds and transfer rates will vary with file type and system Read only: Travan 8 (TR-4) 8 Gbytes configuration. (all other tape formats are incompatible)

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Cleaning the tape drive mechanism Cleaning of the tape drive mechanism is not usually 66 necessary under typical conditions. However, if the drive is operated in adverse conditions, the tape drive recording mechanism should be cleaned after every eight hours of use.

With the newer generation of Travan tape drive heads, only the dry-process cleaning-cartridge method is recommended. This method does not involve any flammable materials and provides a clean recording surface by wiping away debris as the cleaning material passes across the recording head. Residents of the US and Canada can purchase Travan cleaning cartridges (model number STTMCL) directly from Seagate at: http://buytape.seagate.com.

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If you have problems installing or operating your drive, Troubleshooting please read through this section and try the proposed 66 solutions. Basic troubleshooting If your computer does not recognize your tape drive, first try the easy fixes listed below.

• Make sure that the power and USB cables are attached firmly.

• Make sure that the computer and tape drive are turned on before you attach the drive to your computer.

• Make sure you have installed the backup software properly.

If your computer still does not “see” the tape drive, follow the appropriate instructions on page 25 (for PC Users) or page 28 (for Macintosh users)

Note: If you have successfully installed the drive and software, but later encounter problems, see “Operations Troubleshooting” on page 30.

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Advanced troubleshooting for PC Users • Make sure you are using the Windows 98, Windows Me or Windows 2000 operating system. Windows NT and Windows 95 do not support USB devices.

• Make sure that the tape drive is connected to the AC power source and switched on before you connect it to the computer.

• If your computer has more than one USB connector, try switching the tape drive to the unused connector.

• Check to make sure that you are using the USB driver supplied on the Seagate USB Resource CD.

• Open the Windows Control Panel (Start / Settings / Control Panel) and double-click on the Add New Hardware icon. Choose the option that allows the system to search for your USB tape drive automatically. This may allow the system to “find” your new drive.

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• Check to make sure that your USB controller is listed in the Windows Device Manager. To open the Device Manager, click on My Computer with the right mouse button and select Properties from the menu. Click on the Device Manager tab. Your USB controller should be Figure 15 listed in that screen. The Windows 98 and Windows 2000 Device Managers are shown in Figure 15 and 16 respectively. If your device is not listed, recheck the cables and try the other troubleshooting suggestions listed here.

• Resolve potential USB driver conflicts by disconnecting all USB devices, then restarting your computer in Safe Mode (press F8 during reboot). Right-click on the Seagate tape drive in Device Manager, then select Remove. Restart your computer. After the computer has booted up, attach the tape drive to the USB port so Figure 16 that the system can “rediscover” it.

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• If your computer “sees” the tape drive, but the backup software does not find it, try the following procedure:

1. Start the backup software.

2. From the menu bar, click on “Configure.” From the drop-down menu, choose “Devices.” If your tape drive is listed here, close the window and proceed with your backup. If your tape drive is not listed as a recognized device, continue to Step 3 below.

3. Click on “Device Status.”

4. Click on “Refresh.” This scans the system for backup devices. When you hear the tape drive motor running, the drive has been found, and it will appear in the list of devices.

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Advanced troubleshooting for Macintosh Users • Try unplugging and replugging the USB cable on the tape drive. If you have another USB cable, or a second USB port, try using these. Verify that the tape drive is plugged into a live power source and that it is switched on.

• Use Apple System Profiler (version 2.1.2 or higher) to verify that the device is seen by the Macintosh. If the drive is listed in the System Profiler, the problem may be related to your backup software.

• Make sure you have the latest firmware update for your computer. Apple has released firmware updates that may help to resolve USB problems. Search the Apple Software Updates Web site at http://www.apple.com/ swupdates for relevant updates.

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• If your computer “sees” the tape drive, but the backup software does not find it, try the following procedure:

1. Start the backup software.

3. Click on “Device Status.”

4. Click on “Refresh.” This scans the system for backup devices. When the tape drive is found it will appear in the list of devices.

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Tape operations troubleshooting If the tape drive “shoeshines” or “shuffles” (stopping and starting frequently) during backups.

• Make sure that no other programs (including anti-virus programs) are running while you perform the backup.

• Try turning off or disconnecting any devices that may be sharing the USB port with the tape drive.

If, after a period of successful operation, the tape drive appears to fail during a backup or restore: • Check to make sure all the power and USB cables are securely connected.

• Retension the tape, as described in your backup software manual.

• Turn off the computer. Wait for the computer to power down and then restart the system. Rerun the backup software, making sure that no other programs (such as virus scanners) are running.

• Remove the cartridge and then reinsert it into the drive.

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• Try a different cartridge—preferably one that has never been used before.

• Make sure you are using the correct type of tape cartridge (see table on page 22). You cannot use TR-1, TR-2, TR-3 or QIC-80 tapes with the 20GB Travan drives.

• Clean the tape mechanism, as described on page 23.

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Technical Regional services 77 Seagate provides technical support through several regional centers worldwide. These services may include:

support • Seagate phone technical support: For one-on-one help, you can talk to a technical support specialist during local If you experience problems installing or business hours. Before calling, note your system configu- using your tape drive, contact one of the ration and drive model number. technical support services listed below • Seagate Technical Support FAX: You can FAX questions and on the following pages. or comments to technical support specialists. Re- sponses are sent during local business hours. World-wide services: • SeaFAX: You can use a touch-tone telephone to access World-wide web: A wide variety of techni- Seagate’s automated FAX system to receive technical cal support services are available on support information by return FAX. This service is Seagate’s World Wide Web site, located available 24 hours daily. at http://www.seagate.com • SeaBOARD: SeaBOARD is Seagate’s automated com- Seagate E-mail Technical Support: You puter bulletin board system, available 24 hours daily. can e-mail questions or comments to: Set your modem to 9,600 baud, eight data bits, no [email protected] parity and one stop bit (8-N-1).

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Support services in the Support services in Asia and the Americas Western Pacific US telephone support: 1-800-SEAGATE Various technical support services are available from (you will be directed to a product- different regional centers, as shown in the table below. specific phone number) SeaFAX is available in Australia at 61-2-9756-5170.

International telephone support: Phone FAX 1-405-936-1234 Australia 61-2-9725-3366 61-2-9725-4052 Seagate Technical Support FAX (US and Hong Kong 852-2368 9918 852-2368 7173 international): 1-405-936-1683 Japan — 81-3-5462-2979 SeaTDD (US and international telephone Singapore 65-488-7584 65-488-7528 support for the deaf): Taiwan 886-2-2514-2237 886-2-2715-2923 1-405-936-1687

SeaBOARD (US and international): 1-405-936-1630

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Country Phone/SeaFAX Support services in Austria 0 800-20 12 90 Europe Belgium 0 800-74 876 For European customer support and Denmark 80 88 12 66 SeaFAX, dial the toll-free number for France 0 800-90 90 52 your specific country from the table at right. The Seagate Technical Support Germany 0 800-182 6831 FAX number for all European countries Ireland 1 800-55 21 22 is 31-20-653-3513 (in Amsterdam). Italy 1 677 90 695 The SeaBOARD number for all European countries is 49-89-1409331 (in Ger- Netherlands 0 800-732 4283 many). Norway 800-113 91

If your country is not listed in the table Poland 00 800-311 12 38 at right, dial our European call center in Spain 900-98 31 24 Amsterdam at 31-20-316-7222 be- Sweden 0 207 90 073 tween 8:30 a.m. to 5:00 p.m. (Euro- pean central time) Monday through Switzerland 0 800-83 8411 Friday or send a FAX to 31-20-653- Turkey 00 800-31 92 91 40 3513. United Kingdom 0 800-783 5177

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Support services for Africa and the Middle East For presales, technical support, warranty repair and FAX services in Africa and the Middle East, dial our European call center in Amsterdam at 31-20-316- 7222 between 8:30 a.m. to 5:00 p.m. (European central time) Monday through Friday, or send a FAX to 31-20-653- 4320.

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