CYNON TÂF HOUSING ASSOCIATION

A NNUAL REPORT 2004/2005 2 A WORD FROM THE CHAIR

OUR BEST VALUE the responsiveness of services that we Having stressed the loyalty and long satisfaction while a significant role is

PROGRAMME, DETAILS provide for tenants, applicants and others. service of staff it would be remiss of me being developed within the communities In addition the Association has now been not to mention a notable loss. The end of where we work. OF WHICH ARE ALSO accredited under the Green Dragon the year saw the retirement of Christine INCLUDED WITHIN THS Finally, I must extend my particular thanks Environmental Scheme. Williams our Deputy Chief Executive. to all the staff without whom no service ANNUAL REPORT, IS Christine has been a part of this Standards achieved in service delivery could be provided. I am also grateful to Association since its inception and can be DESIGNED TO ENSURE remain at a very high level. National my fellow Board members, who give their truly proud of the contribution she has THAT THE ASSOCIATION Performance Indicators, included in this time for no financial reward, and whose made. Both Board and staff extend best REMAINS AT THE Annual Report, clearly show that Cynon-Tâf expertise and support is an essential wishes for a long and happy retirement. Housing Association remains one of the contribution to our success. FOREFRONT IN most efficient registered social landlords in As can be seen from this Annual Report, PROVIDING COST . Our effectiveness and the quality there have been many moments of EFFICIENT HOUSING AS of service provided is clearly attested satisfaction during the year, the David Breeze WELL AS THE FULLEST through consistent achievement of the achievements of the Association and Chair

POSSIBLE SERVICE TO This has been my second full year as Chair targets set for all aspects of our work. members of staff having received official of the Association and of course, this is my recognition. Most importantly tenants OUR TENANTS. The achievements of this last year were second ‘Word from the Chair’. It is with continue to report high levels of possible only because they were built great pleasure that I can report another upon the experience gained by staff and successful year in the history of Cynon-Tâf members over a much longer period. One Housing Association. of our major assets is the ability to retain In this past twelve months, the work of the staff and the loyalty to the organisation Association has again received official and its aims and objectives continually recognition with the renewal of both our demonstrated by our employees. ‘Investors in People’ and ‘Chartermark’ This derives from the fact that we remain accreditations. This builds upon our ‘Best ‘people centred’ with the needs of Value’ Programme which continues to individuals being central to everything provide an effective means of assessing that we do.

ANNUAL REPORT 2004/2005 THE BOARD 3

DAVID BREEZE ROMANO FERRARI HUGH PATTRICK YOUR OPPORTUNITY Chair Board Member Board Member TO GET INVOLVED A former local councillor now retired. A qualified solicitor, partner in a local Children’s Guardian. A founder member Membership of the Association is open A Board Member since September 1995. practice. A Board Member since January of the Association and Chair in 1980 to all individuals. In particular, persons 2005. and 1981. GARETH JONES with an active connection with our area Vice Chair BRIAN HICK DYFRIG ROBERTS of operation will be welcome to join A tenant of the Association. Became a Board Member Board Member and become involved. Tenants of the Board Member in September 2001. A member of the Tenants’ Forum. Secretary of the Tenants’ Forum. Association are actively encouraged to Elected to the Board in September 1999. Elected to the Board in September 1999. become members and are regularly JEFFREY DAVIES provided with relevant information. Chair of the Audit Committee ANNE ISAAC TRACEY WILLIAMS Partner in a based taxation Board Member Board Member Every member has a vote at all Annual consultancy service. A Board Member A qualified solicitor, formerly Quality A tenant of the Association. Became a or Special General Meetings and is since November 1979. Manager at Care and Repair Cymru. Board Member in March 2003. entitled to be nominated and elected A Board Member in November 2001 to the Board. ALAN BECKETT BEVERLY CHAPMAN Board Member JOHN JONES Co-opted Member The Association believes that it currently A tenant of the Association. Senior Board Member Active in the Disability has a strong Board which has a diversity lecturer in hotel management Formerly a local authority Director of Alliance. Represents the interests of of skills and knowledge, however, it is development and training at the Finance and Housing. Joined the Board disabled people. recognised that a gender imbalance does University of Wales Institute Cardiff. in March 1997. exist. The rules will also require the LINDA DE VET A Board member since September 2003. election of Tenant Board Members. MARIANNE JONES Co-opted Member The Board will carry out a review of its FRANCESCA COLE Board Member Represents County composition and effectiveness following Board Member Volunteer with vast experience in the Borough Council. Works as political the elections at the Annual Meeting. A Health Visitor with Gwent NHS Trust. field of mental health. Joined the Board assistant to Christine Chapman AM. A Board Member since January 2005. in September 1998.

ANDREW DAKIN GRAHAM LEWIS Board Member Board Member Chartered Surveyor. A Board Member Retired Commercial Sales manager. since February 1993. A Board Member since September 2000.

A NNUAL REPORT 2004/2005 4 THE MANAGEMENT TEAM

DAVID LEWIS DEBORAH MILLS KEITH BISHOP SOLICITORS Chief Executive Director of Business Operations Housing Manager Hugh James Ford Simey Joined the Association as Director on Joined the Association on 2nd January Joined the Association on 3rd November and Cardiff 2nd July 1979 from private industry. 1992 having previously gained a wide 2003 having previously been Strategic Eversheds Certainly one of the most experienced range of accounting and computer skills Services Manager with Rhondda Cynon Callaghan Square, Cardiff practitioners in the Welsh Housing working with major commercial Taff County Borough Council. He took up Association Movement. Formerly a organisations. She is active in the Welsh his present post at the end of 2004. Morgan Cole representative Member on the Welsh Federation of Housing Associations Keith is a Fellow of the Chartered Llys Tawe, Kings Road, Federation of Housing Associations Financial Services Forum and assisted Institute of Housing. Morgan La Roche National Council. In September 2001 in the setting up of the Aareon Computer PO Box 176, Bay House, he was elected to the office of National Users Group. JANET JONES Phoenix Way, Swansea Chair at Care & Repair Cymru. Performance Manager BERNADETTE JONES Joined the Association on 4th September STATUTORY AUDITORS & CHRISTINE WILLIAMS Finance Manager 1989 originally in an administrative post ACCOUNTANTS Deputy Chief Executive Joined the Association on 12th August although she later became a Housing PKF Joined the Association on 9th July 1979 2002 from private practice. She has Officer where she became well acquainted Park Place, Cardiff and has gained experience in all aspects previous experience in banking with tenant services practice. With the of Housing Association administration. before becoming a qualified Certified introduction of Best Value principles Janet INTERNAL AUDITORS Previously the Finance Manager she is Accountant in November 2001. was appointed to lead this process and TIAA (HA) Ltd active in the Welsh Federation of other improvement initiatives. Cardiff Business Park, Cardiff Housing Associations Business Services DARREL POWELL Forum. Retired 31st March 2005. Programmes Manager MAIN BANKERS Joined the Association on 8th November KEVIN BARRY 1999 to assist with the stock condition HSBC Midland Bank Director of Tenant Services survey. His previous experience includes 55 Cardiff Street,

Joined the Association on 4th January being a surveyor and architectural Allpay.Net Ltd 1982, from Mid Social technician in the private sector. He took Church Road, Kingstone Services Department. Promoted to his up this post in March 2002 and attends present position in April 1988. He is the Welsh Federation of Housing active in the Welsh Federation of Associations Technical Forum. Housing Associations Housing and Community Services Forum.

ANNUAL REPORT 2004/2005 OUR VALUES 5

OUR PURPOSE Cynon-Tâf is a registered social landlord, The Board and staff recognise that in

CYNON-TÂF ‘S however, our concern is not simply managing homes the people who live in OBJECTIVES ARE: related to our properties. Fundamentally them have an important role in the it is people that are important. Customer decision making process. Mechanisms ❚ To meet housing care is an essential principle with clients continue to be developed which will need being able to gain access to the services enhance tenant involvement and ❚ To provide good provided as and when they require them. feedback so as to make it more effective. quality well The standards of service are high and Good communication is essential at all managed homes there are systems for monitoring whether levels of the organisation. ❚ To provide the our targets for delivery are being met. service that clients Involvement in rehabilitation and the Similarly, processes are being want subsequent development of small scale implemented that are designed to ❚ To ensure an new build schemes has resulted in a real ensure that the quality is maintained effective ‘care and involvement within existing communities. in all aspects of our work. repair’ service, and Our tenants live in towns and villages ❚ To support the It is extremely important that the and not on estates. We are committed communities within decisions Cynon-Tâf makes are fair and to the support of these communities in which we work equitable in every case. The principles whatever way may be possible. of ‘Equal Opportunities’ are, therefore, In particular, within our ageing applied at every level of service provision settlements, a comprehensive care and and employment. A comprehensive repair service is of growing importance. Equal Opportunities Policy has been We have set up a subsidiary Agency to developed and is applied to everything ensure that an equitable service is that we do. To support this effort we provided throughout Rhondda Cynon Tâf. have been a partner in developing the Essentially, Cynon-Tâf is a charitable County Black and Minority Ethnic organisation with a firm commitment Housing Strategy, have adopted a Race to ensuring efficient and effective Action Plan and have implemented a management and achieving sound Training Plan for staff, Board Members financial practices. and Tenant Representatives.

AANNUALNNUAL REPORT 2004/2005 6 BEST VALUE

The full Corporate Best Value has been described as ‘the duty to secure Equality will be central to our Best Value Reviews. Plan & Best Value continuous improvement’. The Welsh Assembly Our Equal Opportunities is applied to the selection Performance Plan is Government recommends that housing associations of review team members, equality issues are available should follow Best Value principles, in particular by: addressed at every stage of the review and specific equality questions are put within ❚ promoting continuous improvement in service the Best Value Toolkit. delivery; ❚ increasing the influence of tenants on the delivery In the year to 31st March 2005 two Best Value of services; Reviews were completed and a five year action plan ❚ delivering cost effective, efficient and effective formulated. The key objectives that arose were: services. SHELTERED HOUSING In line with this guidance Cynon-Tâf Housing ❚ Review Sheltered Housing portfolio Association is undertaking a five year rolling ❚ Carry out annual age profiling exercise programme of reviews covering all aspects ❚ Arrange training for staff in relation to mental of its service. health issues ❚ Produce plain English leaflet on the role of the warden ❚ Resolve problem with laundry facilities in one scheme

RISK MANAGEMENT ❚ The main outcome of this review was the development of a risk map

THE FOUR BEST VALUE REVIEWS CURRENTLY BEING UNDERTAKEN ARE: ❚ Care and Repair ❚ Publicity ❚ IT ❚ Development

ANNUAL REPORT 2004/2005 SUMMARY OF NATIONAL PERFORMANCE INDICATORS 7

Performance Total vacant units as a percentage of units in management: Percentage of tenancies in arrears: Indicators for Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Registered Social 0.0% 0.6% 7.0% 2.0% 1.4% 0.5% 16% 44% 100% 60% 39% 39% Landlords are published by the Welsh Total units vacant for more than six months as a percentage Percentage of emergency repairs completed within target: Assembly Government. of units in management: Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf The latest figures Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf 100% 98% 77% 99% 100% 100% available show the 0.0% 0.3% 1.4% 1.4% 0.6% 0.3% situation at Percentage of urgent repairs completed within target: 31st March 2004. Percentage rent loss as a result of voids: Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf While we have Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf 100% 97% 82% 99% 96% 100% reservations as to the 0.1% 0.8% 7.4% 2.8% 1.7% 2.1% Percentage of non-urgent repairs completed within target: validity of some of the Rent due but unpaid from current tenants, quoted statistics, the Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf as a percentage of gross annual rent roll: Headline Performance 100% 96% 84% 95% 95% 99% Indicators are Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Average expenditure per unit in management: reproduced here 0.5% 4.4% 7.0% 5.7% 4.0% 3.6% showing comparisons Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Average number of working days to relet vacant units: to Wales best, mean £330 £482 £902 £330 £399 £420 and worst performance Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Total gross rent arrears owing by former tenants and two comparable 1835159 8 as a percentage of the gross annual rent roll: neighbouring housing Percentage of dwellings let within one week: associations. Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf 0.0% 1.6% 4.8% 2.8% 1.8% 1.8% 98% 58% 0% 73% 37% 62%

Rent collected as a percentage of total rent collectable: Wales Best Wales Mean Wales Worst Merthyr HA Rhondda HA Cynon Tâf 102.9% 98.7% 92.0% 102.9% 99.4% 98.7%

ANNUAL REPORT 2004/2005 8 TENANT SERVICES

❚ Over 98.64% of all STOCK OF DWELLINGS rents collected BY LOCATION ❚ Average of 6 days taken to let general / 82 28 130 needs properties Cwmdare/ 26 159 189 ❚ Average of 28 days to let sheltered 69 Godreaman 38 Matthewstown 19 housing properties Gadlys 19 129 15

Aberdare 63 15 83

Cwmaman 106 Mountain Ash 112 16

STOCK OF DWELLINGS BY SIZE NEW LETTINGS AND RELETS Secure Tenancies = 15.20% Year ending 31st. March, 2005 Assured Tenancies = 84.80%

2 bed 41%

Relets 87%

1 bed 26%

other 1% 3 bed 32% New Lettings 13%

ANNUAL REPORT 2004/2005 TENANT SERVICES 9

We are partners in NEW LETTINGS IN THE YEAR 31 NEW TENANTS BY AREA NEW TENANCY STATISTICS PREVIOUS TENURES a Common Housing Hirwaun / Rhigos 29 Renting from Private Landlord22.80% RELETS IN THE YEAR 193 Register, along with HOUSEHOLD TYPES Cwmdare/Landare 4 Renting from Housing Assoc. 20.47% Rhondda Cynon Taf TOTAL TENANCIES AWARDED 224 Containing Elderly People 11.84% County Borough Trecynon 16 Renting from Local Authority 8.35% Single - 16 to 59 28.51% Council, Rhondda AVERAGE LETTING TIME Gadlys 3 Owner Occupier 6.51% Housing Association – NEW LETS 4 DAYS Families Under Pension Age 59.65% and and Aberdare 8 In Hostel, B&B, etc. 3.26% AVERAGE LETTING TIME District Housing – RELETS 6 DAYS 12 ECONOMIC STATUS With Family / Friends 35.35% Association. Cwmbach 1 Working 21.86% No Fixed Abode 3.26%

Aberaman 25 Registered Unemployed 23.72% PEOPLE HOUSED BY SOURCE Cefn Pennar 2 Retired 13.48% Association Waiting List 74.12% Godreaman 2 Disabled / Sick 19.06% Tenant Transfers 16.67% Abercwmboi 27 At Home 21.41% Local Authority Noms 7.01% Mountain Ash 18 Training / Student 0.47% Nominations from Support Miskin 20 Agencies 0.43%

Matthewstown 2 Mutual Exchanges 1.77% Penrhiwceiber 39

Abercynon 15

Ynysboeth 1

Ynysybwl 0

A NNUAL REPORT 2004/2005 10 TENANT SERVICES

TO MEET A WIDE RANGE OF RENT LEVELS VOID PROPERTY INFORMATION HOUSING NEEDS WE WORK Average rents for all homes were (Excluding Services) 1 month 1 month 6 months Over WITH AND THROUGH or less to 6 to 1 1 year ❚ 1 Bedroom £43.75 p.w. Area Disability Advisory Service months year ❚ Area Regeneration Partnerships 2 Bedrooms £50.01 p.w. ❚ Adref Limited Units available for ❚ Care & Repair Cymru 3 Bedrooms £54.37 p.w. letting (relets) 02 0 0 ❚ Cartrefi Cymru 4 Bedrooms £60.50 p.w. Units undergoing repairs 01 0 0 ❚ Communities First Partnerships ❚ Community Mediation Service Units awaiting repairs 00 2 0 ❚ Community Safety Partnership RENT STATISTICS ❚ Units awaiting Cwm Cynon Womens Aid Weekly Rent Roll £66,418.39 ❚ Cynon Valley Citizens Advice Bureau conversion 00 1 0 ❚ Drive Average Weekly Rent & Service Charge £52.16 Units being used ❚ Dragonsavers Possession Notices Issued 197 for decanting 00 0 0 ❚ Gofal Housing Trust ❚ Heads of the Valley Strategic Arrears Level 2.93% Units awaiting sale 00 0 0 Framework ❚ Tenants Owing More Than 4 Weeks’ Rent 182 Interlink TOTAL VACANT UNITS 0 3 3 0 ❚ Legal Services Commission Tenants Evicted for Rent Arrears 13 ❚ NCH Cymru ❚ Pontypridd and District Housing Association ❚ Rhondda Cynon Taff County Borough Council ❚ Rhondda Cynon Taff County Borough Council Providers Forum ❚ Rhondda Cynon Taff Single Persons Housing Forum ❚ Rhondda Housing Association ❚ Tenant Participation Advisory Service ❚ Valleys Race Equality Council ❚ Welsh Assembly Government ❚ Welsh Federation of Housing Associations ❚ Board ❚ YMCA

ANNUAL REPORT 2004/2005 MAINTENANCE 11

❚ £709,272 spent on DAY TO DAY REPAIRS BREAKDOWN PLANNED MAINTENANCE & day to day repairs (Number of orders) MAJOR REPAIRS UNDERTAKEN ❚ £437,209 spent on General Boundary and Retaining Walls 7 houses planned maintenance building Glazing Fitted Kitchen Replacements 49 houses and major repairs External 4% 4% 2% Other ❚ Heating Upgrades / Replacements 16 houses £215,473 spent on Electrical 13% cyclical maintenance 13% Replacement Windows and Doors 57 houses

Condensation Remedies 4 houses

Carpentry Plumbing/ 18% Heating 38%

Voids Roof/ 4% Rainwater 4% REPAIRS PERFORMANCE Priority Group 1 2 3

Target Repair Time 24 hours 7 days 30 days

No. of Repairs Undertaken 1610 2224 1767

Proportion of Targets Met 99.93% 99.68% 99.49%

A NNUAL REPORT 2004/2005 12 PROJECTS CARE & REPAIR

❚ £2,144,169 spent on CURRENT DEVELOPMENT SCHEMES ❚ This is the second year of operation for our subsidiary, TYPES OF WORK UNDERTAKEN Development of Housing in Gospel Hall Terrace Phase II Care and Repair Rhondda Cynon Taf. Safety at Home 344 Cynon Valley 4 family houses and ❚ There has been a large increase in both the number of enquiries and Renovation Grant 8 2 Bungalows the costs of work completed. ❚ Private Works 122 Supported Housing Scheme, Innovative new Telecare scheme to help older and disabled people. ❚ Home Repair Assistance 123 2 flats For more information please see Care and Repair Rhondda Cynon Taf’s Annual Report. Others (all schemes) 565 Re-improvement of 1 family house Disabled Facilities Grant 81

Advice Only 483 ANTICIPATED FUTURE SCHEMES 2400 Oaklands Lodge, Aberaman TOTAL 1726 2003-04 1 special needs property ENQUIRIES 2350 Bridge Road, Cwmbach 2300 2004-05 CUSTOMER SATISFACTION 2 bungalows 2250 2004 – 2005 2003 – 2004 Cae Bryn Hyfryd Hirwaun Target Actual Target Actual 2 bungalows and No. of Client 1230 1038 1230 969 4 family houses Satisfaction issued Tir Ergyd Bungalow, Llwydcoed Bungalow with 24 hour support No. returned 615 687 615 654

Glenboi Mountain Ash No. expressing495 596 492 587 135 000 High levels 20 family houses of satisfaction 13 0000 TOTAL COST Crawshay Street, Hirwaun No. Complaints 01 01 20 family houses OF WORK 125 000 No. of 00 00 Re-improvement of 120000 Complaints 10 family houses upheld 115000 2003-04 Lady Windsor Colliery Site, Ynysybwl The Association is currently working with 110000 2004-05 the Ynysybwl Regeneration Partnership to identify the possibility of including an 105000 element of social housing within the overall proposed scheme

ANNUAL REPORT 2004/2005 FINANCES 13

❚ Clear Audit Report CHARITABLE DONATIONS FULL TIME STAFF SALARY LEVELS OUR INCOME = £3,694,243 ❚ Achieving all deadlines Aberdare Rugby Football Club as at 31st. March, 2005 4000000 – Mini & Juniors Male Female 3,434,209 3500000 Access Partnership Staff Staff – Child Victims of Crime 3000000 £10,001 to £15,000 Cancer Research UK per annum 1 3 2500000 – Race for Life

Cruse Bereavement Care £15,001 to £20,000 2000000 – Merthyr Tydfil RCT Branch per annum 1 6 15 00000 Children’s Safety Education Foundation £20,001 to £25,000 1000000 North Glamorgan NHS Trust per annum 4 5 500000 – Neo Natal Unit 79,224 45,853 70,09453,329 525 s £25,001 to £30,000 11,009 e t v s sing r 0 s t e per annum 2 3 e r u e UG o s ic pair an te e v e H r R In R HR Gr f Se & S s k o m £30,001 to £35,000 e e & r an ro iv f ts B Sale r per annum 2 2 Ca iat n t fe e R Ini ans r £35,001 to £40,000 T OUR EXPENDITURE = £3,524,678 per annum 0 0

£40,001 to £45,000 Repairs 50% per annum 1 1

£45,000 + 1 1 SHRUG Total full-time staff 12 21 2% Depreciation Initiatives Housing Properties 0% 3%

Mortgage Interest Management 17 % & Services 25% Care & Development Repair 2% 1%

A NNUAL REPORT 2004/2005 14 ABBREVIATED ACCOUNTS

for the year ending 31st. March, 2005

2004/2005 2003/2004 2004/2005 2003/2004 ££ ££

ASSETS OF THE ASSOCIATION ANNUAL OPERATIONS THIS IS WHAT WE OWN WHERE THE MONEY CAME FROM:

Houses, equipment etc (Fixed Assets) 15,036,465 14,028,359 Tenants’ rents and service charges 3,434,209 3,231,148

What we are owed (Amounts Receivable) 210,409 236,048 Care and Repair grant and fee income 11,009 83,290

Our cash is 737,776 2,055,491 Initiatives 525 0

15,984,650 16,319,898 Social housing revenue grant 79,224 300,968

3,524,967 3,615,406 LESS WHAT WE OWE LESS: To our contractors and others (690,626) (1,036,901) Expenditure on operating activities (2,926,322) (3,071,967) Repair contracts (0) (0) LEAVING OPERATING SURPLUS of 598,645 543,439 Loans to buy and build our houses (6,993,606) (7,098,823) Sale of properties 70,094 4,284 8,300,418 8,184,174 Interest receivable 45,851 65,425

HOW THIS WAS CREATED Interest payable (598,356) (567,164)

Share capital 85 75 SURPLUS ON ORDINARY 116,234 45,985

Designated reserves 2,618,193 2,671,524 ACTIVITIES

Free reserves 5,682,140 5,512,575 Transfer from reserves 52,331 222,078

8,300,418 8,184,174 169,565 268,063 REVENUE RESERVES BROUGHT FORWARD 5,512,575 5,244,513

The Audited Accounts have been forwarded to ALL members RESERVES CARRIED FORWARD 5,682,140 5,512,575 Further copies are available from the Registered Office.

ANNUAL REPORT 2004/2005 15

How to contact us Address: 44-49 Cardiff Street, Aberdare, Rhondda Cynon Taff CF44 7DG Telephone: (01685) 877933 Facsimile: (01685) 888300 E-Mail: [email protected]

ANNUAL REPORT 2004/2005 CYNON-TÂF HOUSING ASSOCIATION LIMITED 44-49 Cardiff Street, Aberdare, Rhondda Cynon Taff. CF44 7DG Telephone: (01685) 877933 Facsimile: (01685) 888300 E-Mail: [email protected]

Cynon-Tâf H.A. is a non-profit making body registered under the Industrial & Provident Societies Acts (No. 22247R), the Association has charitable status and is registered with The National Assembly for Wales (No. J050) for the purpose of receiving Social Housing Grant.

ANNUAL REPORT 2004/2005