Annex 3 Glossary

Amadeus Global Report 2017 A business, financial and sustainability overview 162 / Annex 3. Glossary Amadeus Global Report 2017

Amadeus air bookings: air bookings processed by travel agencies using Amadeus’ distribution platform.

Ancillary services: additional services provided to customers beyond the ticket. Typical examples of ancillary services include extra , priority seating, catering on board, etc.

API: Application Programming Interface, a language that enables communication between computer programs.

Codesharing: an aviation business arrangement where two or more cooperate by sharing the same flight, splitting marketing and operating carrier, improving airlines’ network capacity and efficiency.

CRS: Computer Reservation System is a computer network containing travel- related information such as schedules, availability, fares and other services, which enables automated travel-related transac-tions between travel providers and travel agents.

Competitive position: in Distribution, it is measured as our travel agency air bookings in relation to the travel agency air booking industry, defined as the total volume of travel agency air bookings processed by the global or regional Central Reservation Systems. It excludes air bookings made di-rectly through in-house airline systems or single country operators, the latter primarily in China, Japan and Russia. In Airline IT, competitive position of PSSs is calculated over total passengers ex-cluding China.

Distribution industry:

Annex includes the total volume of air bookings processed by GDSs, excluding:

3 1_ Air bookings processed by single-country operators (primarily Glossary in China, Japan and Russia) 2_ Bookings of other types of travel products, such as hotel rooms, car rentals and train tickets Amadeus Global Report 2017 Annex 3. Glossary / 163

European Civil Aviation Conference: n/a: run by the Payment Card Industry Security Standards ECAC, an intergovernmental organisation which not applicable. Council, the standard was created to increase controls was established by the International Civil Aviation around cardholder data to reduce credit card fraud. Organization (ICAO) and the Council of Europe. Today, n.a.: ECAC has 44 member countries. not available. Property Management System: PMS. A computerized system that facilitates the GDS: NDC: management of hotel properties. A Global Distribution System is a computer network NDC refers to New Distribution Capability, a program containing travel-related information such as launched by IATA for the development and market PNR: schedules, availability, fares and related services, which adoption of a new xml-based data transmission Passenger Name Record, a record of passengers’ travel also enables automated travel-related transactions standard (NDC standard) between airlines and requirements containing all the necessary information between travel providers and travel agents. In addition travel agencies. IATA establishes three levels of NDC to enable reservations to be processed and controlled to providing a Computerized Reservation System, GDSs certification, depending on the NDC capabilities the by the booking and participating travel provider. Each offer travel-related content to a broad range of agents technology enables: PNR must contain the following five mandatory items or worldwide, making global reach an important element ‘elements’: name element (passenger name), itinerary of their value proposition. __Level 1: NDC-enabled basic shopping (ancillaries post element (booking), contact element (a telephone booking) number), ticketing element (arrangement for issuing IATA: __Level 2: NDC-enabled Offer Management (extensive a ticket) and received from element (name of the The International Air Transport Association (IATA) is the use of Offer Management API and Air Shopping) person who made the booking). trade association for the world’s airlines, representing __Level 3: NDC-enabled Offer and Order Management 265 airlines or 83% of total air traffic. IATA supports (extensive use of Offer and Order Management API p.p.: many areas of aviation activity and helps formulate percentage point. industry policy on critical aviation issues. Open systems: PSS: in computing and informatics, a class of systems built ICT: Passenger Service System, a series of mission-critical using open source software (OSS) standards that offer Information and Communication Technology. systems used by airlines. The PSS usually comprises a high level of portability and independence from the a Reservation System, an Inventory System and a hardware platforms on which they operate, especially in International Integrated Reporting Council: Departure Control System (DCS). contrast to the more entrenched mainframes that were A global coalition of regulators, investors, companies, once common in the travel industry. standard setters, accounting professionals and non- PUE: Power Usage Effectiveness, a common metric used to governmental organizations sharing the view that Passengers boarded: communication about value creation should be the next measure the energy efficiency of data centers. It is equal Actual passengers boarded onto flights operated by step in the evolution of corporate reporting. to Total Facility Power/IT Equipment Power. The closer to airlines using at least the Amadeus Altéa Reservation 1 the PUE, the more efficient the data center is. and Inventory modules or Navitaire New Skies. IT transaction: Transactions processed at the Amadeus defined as a single message received from a user that PCI-DSS: requires one or more responses to be sent. A user can Data Center: Payment Card Industry Data Security Standard, be a person or a computer system. defined as basic operations linked directly to a proprietary information security standard for Amadeus’ business, such as bookings or processed organizations that handle branded credit cards from passengers boarded. major card brands. Mandated by the card brands and This report includes pictures of people taken at public industry or or specific Amadeus events attended by media representatives and communications departments that make use of several several types of graphical material, including pictures of attendees to the event. By entering the event premises, they consented to authorizing Amadeus to photography and its release, publication, exhibition or reproduction to be used for internal communication, or for any other fair and lawful purpose related to any of the businesses of Amadeus, inclusion on websites or the cloud. They can have access to, correct, delete and object to the processing of personal data and they may exercise this right at any time by writing to the following email address: [email protected]. Amadeus Executive Briefing Center in Miami, US.