IAVM Region & 2019 Conference - AHEAD OF THE WAVE - San Diego Convention Center Feb 19 & 20, 2019 Time Room Session Title Presenters Session Description Sponsor Tuesday, February 19 Conference Welcome Jamie Galileo, Region & Chair and Vice President of Operations, Utah ; Brad Mayne, Executive Director IAVM; Xema Jacobson, Board Chair, San Diego Convention Center KAABOO - Everything a Typical Nate Prenger, Senior Vice President of Operations and General San Diego’s largest and world renowned KAABOO music festival, started with a Ballroom 8:30 AM Music Festival is not! Working with Manager KAABOO dream and a few rounds of tequila! Nathan Prenger, General Manager, will speak 6B venues to create a new kind of on how KAABOO has shifted the music festival paradigm - transforming the Del Mar Prismview/Samsung entertainment and arts experience Fairgrounds into the perfect weekend escape. Gain insight on the “other sides” designed around comfort, hospitality perspective on how us, as venue managers, can become more cohesive and and good times! collaborative in welcoming premier events like KAABOO to our venues. Room 11 Risk Management 101 Kevin Mattingly, CVE, Deputy Director, Phoenix Convention The of risk management focusing on risk assessments as a decision making Ident Solutions Center & Venues tool affecting building security functions and event security planning. 10:15 AM Room Hometown F&B Hero's: Creating Richard Ginzel, Vice President of Operations, Centerplate; Kay Everyone loves a good hometown staple! Hear F&B professionals discuss the 5 lasting memories and better Towner, Senior Vice President of Sales and Marketing, benefits of integrating your local hometown vendors into your venue culinary ABI Inc business by working with your local Centerplate; Daryl O'Donnell - Executive Chef, Centerplate, SDCC experience vendors Room 11 Cybersecurity in Venues: Are you Biren Shukla, Forum Info Tech Inc. Businesses in the state of CA lost $214 million dollars, the largest loss of money in giving it the VIP treatment? all 50 states by nearly 100 million dollars. Adding layers of cyber protection to your venue’s IT is key in protecting your own data and that of your client’s. As a leader in Smart City Networks cyber security prevention and digital transformation in venues, we will tell you the tools your venue needs so you do not end up in the news for the wrong reasons! 11:30 AM Room OUT SPACES: The business of being Martha Henderson, Event Manager, ; From a small group of people waving rainbow flags at a major league baseball 5 intentionally LGBTQ inclusive Fernando Lopez, Executive Director of San Diego Pride; Jennifer game to thousands of LGBTQ people and their families finding welcoming spaces in Labarbera, Education and Advocacy Manager at San Diego Pride a multitude of industries across the region. Learn from San Diego Pride's Executive San Diego Director, Fernando Lopez, and Del Mar Fairgrounds Event Manager, Martha Convention Center Henderson, tips and tricks to engage your venue in making a meaningful social impact in your community while supporting your bottom line. Room 11 "High Times" - What do State Justine Phillips - Labor & Employment lawyer, Partner with Hear from an labor and employment attorney and an Human Resource Director Marijuana Laws mean for Employers Sheppard Mullen; Terry Kurtenbach, Director of HR, SDCC about how the legalization of cannabis impacts employee policies and procedures. Drug Policies 2:00 PM Room Monetizing Your Technology Justin Bushee, Boingo wireless, Inc.; Brian Fitzpatrick, Hear from the experts about how to monetize your technology by it high speed Wi- President/CEO, Revel Media Group; Ed Stock, Senior Business Fi service, managed digital communication or IPTV solutions. 5 boingo wireless inc. Development Manager for No. America, Focused on Sports & Entertainment, Samsung Electronics Room 11 Pathways to Success Moderator: Cynthia Tucker, Assistant Director of Event Come hear from a multi-generational panel of women of color to discuss their Operations for Trojan Event Services, USC; Panelists: Julia pathways to success and the challenges along the way facing gender and racial bias Slocombe, Vice President of Operations - West Region, Smart City in the venue management industry. Networks; Dianne V. Javier, Senior Event Manager, San Diego Smart City Networks Convention Center; Kletra Newton, Chief Operating Officer, San 3:15 PM Mateo Events Center and Naz Sabripour, CVP, CEM, Director of Events and Operations, Pasadena Convention Center Room 5 I Have Been Subpoenaed…HELP! Jim Bates, Director of Risk Management, Mandalay Bay Resort A session taught by Jim Bates on the importance of incident response, and Casino/Delano Las Vegas documentation and follow-up. Will review the full cycle of incident readiness, Ident Solutions response, processing, and Legal proceeding preparation. A of thought provoking instructional information and real life examples. Room 11 Life Unbalanced: Learning to Brian Savage, Event Manager, Salt Palace, Salt Lake City; Shelley Learning to celebrate the Kid/Biz Binary. Hear from two parents in the biz as they ABI Inc celebrate the Kid/Biz Binary Ellis, General Manager, Visalia Convention Center discuss their experience (good and bad) and open the floor to each of you??? Room Behind the Velvet Rope Moderator: Alexandra Williams, Sr. Manager for, Events, Refining the VIP Experience from Atmosphere to Impact. Keeping your venue on Theater; Panelists: Amanda Loucks, Senior Sales trend with leaders in the special event, hotel, brand activation and tech industry. 4:15 PM 5 Manager, Marriott International; Faben Alula, LinkedIn Content Stage Right Marketing Manager, Brand Marketing Events; Stephen Cashmere, Producer, Brave New Media (EMMY Awards); Spencer Knox, Production Coordinator, Anchor Street Collective Time Room Session Title Presenters Session Description Sponsor Wednesday, February 20 Securing Events through Exceptional Mark Herrera, Director of Education, International Association of Augmenting situational awareness and mitigating risk through guest Service Focus, Performance and Control in Venue Managers Interjection by providing the tools to increase observational capabilities of Extreme Situations (Situational anonymously behavior and identifying behavioral patterns not conducive to the Ballroom 8:30 AM Awareness) environment. Establishing mental preparation, response, and mitigation to IBEW/ NECA 6B Environmental Threats. Employees, Key Stakeholders and will receive the tools of survival by learning to scan the environment and sense , challenges, and opportunities, while maintaining the ability to conduct normal activities. Room 11 Connecting Community With Your Barbara Cosio Moreno, Executive Director of Communications & On the outside, our venues can appear to be cold, massive concrete structures. Venue Outreach; Rita de la Fuente, Public Affairs Manager; Hailey How do you humanize your facility and tell the story of the everyday heroes who Adams, Sr. Graphic Designer & Brand Manager; Geri Koenig, bring it to life from the inside? The San Diego Convention Center's Communications ESCA Visual & User Experience Designer; Alec Church, Communications Department will share strategies that connect your community with a venue while 10:15 AM Content Specialist all of the San Diego Convention Center showcasing its value. Room Safe and Secure: Inside and Out Brian Hicks, PE, RCDD, MBA, President, BNA Consulting; Todd Hear from the experts about new tools, both high tech and low tech, available to 5 Jorgensen, VP of Sales & Marketing, Ident Solutions; Greg venue managers to maximize venue security inside and out. BNA Davidson, Director of Sales, Calpipe Security Bollards Room 11 Making The Most of Your Eboni Wilson, Director of Guest Services, T-Mobile Arena, Las Come along with us as we discuss being a young supervisor and supervising your Promotion: Supervisor to Manager Vegas, Andrew Shreve, Director of Business Development, The elders, friends and those who were formally colleagues at the same level. We will ALSCO , Daly City, CA and Shelley Ellis, General Manager, also chat about tips for garnering respect as young professionals in a large multi- Visalia Convention Center faceted workplace, delegation, and typical pitfalls to watch out for. 11:30 AM Room Maximizing the Guest Experience Moderator: Amber Watts, Sr. Director, Guest Services at STAPLES The goal of this panel is to explore ways to enhance the patron experience and to 5 Center; Stacey Gregg, Guest Experience Professional at Venue identify what makes great guest service. Hopefully these discussions can motivate Solutions Group; Stephen Sanchez, Director, Security & Public our audience to create new programs or trainings that aid in maximizing the guest Forum Info-Tech Safety at Segerstrom Center for the Arts; Kameron Durham, VP, experience. Guest Experience at Stadium & Entertainment District Room 11 Working with Student Workers Jamie McNally, Event Coordinator, and Cal Coast This panel will look at recruiting, hiring, training and retaining student workers. Credit Union Open Air Theatre, San Diego State University; Jacky Whether you work with a university, stadium or arena, if you hire part-time student Eshelby, Exhibits Director, San Diego County Fair Students workers, this discussion is for you. You’ll hear from industry experts on tips to workers: Andrew Macias, House Manager, Viejas Arena; recruiting and hiring the best student workers. You’ll also hear from students on Ticketforce Samantha Lopez, Event Staff Supervisor, Cal Coast Credit Union what they look for in part-time employment and supervisors. Open Air Theatre, San Diego

2:00 PM Room Making Your Message Stick! 10 Richard Andersen, CVE, Chief Illumination Officer (CIO) Venue Typically, when venue managers talk to me about how their employees are 5 Effective Tools to Ensure Training Solutions Group performing I’ll hear things like “they don’t seem to understand what we are trying Supervisors and Frontline Staff to do,” or “they lack the motivation and enthusiasm we were hoping for.” Or, “I Actually Works. can’t even get some of them to get along with each other, much less really look out Revel TV for our guests.” If any of these resonate with you or you would just like to pick up a few fresh ideas about cutting-edge techniques for employee engagement, join Richard Andersen of VSG for this interactive, fun and enlightening opportunity to Make Your Message Stick Room 11 When fire hits the fan, what to do Daniel DeSousa, Director of San Diego County Department of Hear from county, state, and universities officials on how to prepare your venue for when disaster strikes Animal Services, Jody Lake, CVE, Director of Event & Sport when and if you become an evacuation center Facilities for Weber State University, Pat Kerins, Public Safety Stage Right Director at the Del Mar Fairgrounds, Tiffany Allen-Potter, Sr. 3:15 PM Homeland Security Coordinator for the City of San Diego Office of Homeland Security Room Beyond Sustainability: A Holistic, Bart Allen, Assistant General Manager & Brian Savage, Event Join Brian Savage and Bart Allen from The Salt Palace Convention Center as they 5 Community-based Approach to Manager, The Salt Palace Convention Center discuss their venue's incorporation of the UN Sustainable Development Goals. Schuler Shook Saving the World! Room 7 Marketing, Ticketing & Sales Town Room 5 Security & Guest Service Town Hall TOWNHALL ROUNDTABLE DISCUSSIONS Choose from one of five townhalls based on your area of interest. This is a chance to meet others in your 4:15 PM Room 11 Venue Operations Town Hall field as well as to get your most urgent questions answered by venue management professionals who face the same challenges. Room 8 Events & Production Town Hall Room 6B Venue Leaders Town Hall