ShoreTel Communicator for Mobile – Quick Reference Guide

Introduction Carrier Support Accessing Voice Mail Using QuickDialer ShoreTel Communicator for Mobile ShoreTel Communicator for Mobile is The Voice Mail message list displays Phone Number Retrieval is an application that runs on mobile supported across carriers that allow the contents of your mailbox. Use the Enter the name or number of the devices. It provides an interface similar installation of third-party applications trackball to select voicemail messages. person you are trying to call and press to ShoreTel Communicator giving you onto the mobile device. You can perform any of the following the trackball. The device displays access to common Communicator actions on the selected message: entries whose First Name, Last Name, There are no known restrictions for features while on the go. • Play Preview extension number, or external contact BlackBerry devices on any network. : This action plays the number match the entered characters. first few seconds. (Not supported on Carrier support and restriction issues 7290 model.) If the device does not display the for Nokia E65 series devices can be contact for whom you are searching, Supported Mobile Devices addressed by your service provider. Previewing a message does not press the trackball and select More change the played status of the to retrieve another block of contact ShoreTel Communicator for Mobile is message. supported on the following devices: entries from the server. • Delete: This action moves the • HTC P6500 Sirus Calling a Retrieved Number message to your Deleted folder. To initiate a call, simply scroll to the • HTC TyTn II Messages are permanently removed • HTC Mogul (Sprint PPC-6800) desired name or number, press the by subsequently deleting them from trackball and select Call by pressing • BlackBerry 81xx Series the Deleted folder. • BlackBerry 83xx Series the trackball again. • BlackBerry 88xx Series • Play Full Voice Mail: This action • BlackBerry 90xx Series plays the message on the mobile • BlackBerry 9500 (Storm) device. Checking Call History • BlackBerry 8900 (Curve) • Call Sender: This action initiates a • Nokia E61i, E65, E71, E72 and E75 call to the address from where the This call history screen displays the • Nokia N78 and N82 message was sent. ten most recent calls (inbound and • Nokia E90 and E95 outbound), with the most recent call • Nokia Surge 6790 This action is available only for listed first. Call History icons appear • Samsung Blackjack II messages associated with a valid next to each message. These icons are Caller ID. defined below. Integrating Address Book Inbound Call Data Entry – Cursor Contacts Outbound Call Movement Accessories When you log into Communicator Missed Call for Mobile, some devices provide an Mobile devices use various accessories option for integrating contacts stored Conference Call to move the cursor and submit in the device address book with those commands, including trackballs, stored in your ShoreWare directory. trackwheels, and entry pads. This guide To dial the contact specified by a Call uses the term trackball for referring to The opening screen displays: The History entry, select the desired call any such accessory on all devices. application Communicator for Mobile and select the Call soft button. has attempted to read your user data. Would you like to allow this?” Click Yes and QuickDialer displays a contact list generated from your ShoreWare directory and from the device's address book.

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com ShoreTel Communicator for Mobile – Quick Reference Guide

Configuring Settings Setting the Call Handling Setting the Network Speed Resetting Communicator for The Settings screen, shown below, is Mode The Network Speed menu specifies Mobile accessed by selecting Settings from To configure any of your five Call the size of the data block the device Resetting Communicator for Mobile the Main Menu screen. Handling Modes, select Settings retrieves from the server during each removes all of your Communicator for from the Main Menu, then select Call transmission triggered by update Mobile configuration settings from the Handling Modes. requests for QuickDialer, Voicemail, device or Call History. The block size is Scroll to the desired Call Handling determined by the network speed To perform this operation, select Mode and press the trackball. setting you select. Settings from the Main Menu, then select Reset. The following screen When you select a slower speed, the appears: device downloads less information per update request to reduce wait times. To use Communicator for Mobile after Selecting a faster setting, improves resetting, you must repeat the initial efficiency when you are on a faster log in procedure as a first-time user as network by downloading larger data described in the User Interface Guide. blocks for each update. • Low (Slow 2/2.5G/CDMA) – device • Call Handling Modes: sets Call receives blocks containing 10 entries Handling Mode parameters. from server • Extension Assignment: specifies • Medium (Fast 3G) – device receives the Extension Assignment external blocks containing 25 entries from number. server • Default Start Page: specifies the • High (High Speed/Wi-Fi) – device screen the device displays when you receives blocks containing 100 open Communicator for Mobile. entries from server • Network Speed: specifies the size of Extension Assignment data blocks retrieved by the device when downloading data. To change the Extension Assignment setting to External Assignment: • Location-based Services: LBS. 1. • Quick Dialer: Navigate to the Main Menu, provides access to press the trackball and select Set directory names and phone numbers. Extension Assignment. Scroll to • Reset: removes Communicator for External Assignment and press the Mobile from the device. trackball. • Language: specifies the language in 2. Enter the external number (i.e. the which information will be displayed. phone number associated with this mobile device and not your ShoreTel • Keyboard: specifies the keyboard extension). layout. Calls are forwarded to the phone • User Information: displays the number you enter here. server address, server port, and user extension. 4. Press the scroll key and select Next to complete this operation. • About: displays current version of Communicator for Mobile loaded on the device. ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com This product is covered by one or more of the following patents: United States patent 6,996,059, United States patent 7,003,091, United States patent 7,167,486, United States patent 7,356,129, Canadian PN 800-1150-02 patent 2,316,558, United States patent 7,379,540, United States patent 7,386,114, United States patent 7,450,574 and United States patent 7,450,703. The product is also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.