SOUTH NETWORK FOR MENTAL HEALTH Mansell House, 22 Bore Street, , Staffs,WS13 6LL Tel/Fax: 01543 301139 [email protected] www.ssnmentalhealth.co.uk facebook.com/ssnmentalhealth Twitter: @ssnmentalhealth

22 June 2016 Dear Network Member RE: Your Voice and SSNMH Annual Survey 2016 and Draw for £20 Argos Voucher As part of our commitment to delivering the best service we can, and to support Staffordshire to provide the best mental health services possible, we present to you our Annual Survey 2016.

Please spend a few minutes feeding back about the Your Voice service so far, about Network for Mental Health, and about mental health services in general.

If you would like to be included in our £20 Argos voucher draw, please include your name and address at the end of the survey. Please be assured that this will be removed before your responses are looked at, so your responses will remain anonymous. The draw will be conducted on or around 2 August 2016.

Your comments and viewpoints will be used in the following ways:

 Give us a sense of if our service is meeting your Participation needs  Identify how we improve our service in the future  Identify new audiences for SSNMH  Demonstrate our working towards key Mental Health Outcomes  Help commissioners in developing the Social Inclusion and Recovery contracts for the future

Please return this survey to us by 9am Monday 1 August 2016. You will not need a stamp.

You can, alternatively, complete this survey online at: https://www.surveymonkey.com/r/SSNMHSurvey16

As always, the information in this survey will NOT be shared in any way that identifies you. All information will be treated in accordance with the Data Protection Act 2003. We will build the data you share into a report (which anonymises information), passing to our Board of Trustees and funders to help measure the outcomes of mental health services.

I thank you for your time.

Yours sincerely

Keri Lawrence Operations Manager, Your Voice, SSNMH

South Staffordshire Network for Mental Health is a Company Limited by Guarantee in and Wales. Registered Number 4693666 Registered Office Mansell House, 22 Bore Street, Lichfield WS13 6LL. Charity Registration No. 1097461

South Staffordshire Network for Mental Health Annual Survey 2016

About you (please tick relevant box in each section)

1. Town you live in or near Tick Tick / Stone (Stafford Borough) Tamworth and Tamworth Borough / (Cannock Chase) Lichfield/ () Huntington/ Great Wyrley/ / / Burton/ / Abbots Bromley (East (South Staffs District) Staffordshire) Other District or Outside of Staffordshire

2. Please tick if any of the following apply to you Yes I am a member of South Staffordshire Network for Mental Health I currently have experience of a mental illness or have had experience in the last two years I care for someone with experience of mental illness I provide, work or volunteer for, a service accessed by people with experience of mental illness None of the above

Below are a set of statements about Mental Health Services and the people who support you with your mental health. Please circle which number from 1 (strongly disagree) to 5 (strongly agree)

reflects your opinion. Statement on Mental Health Services and Care Team Strongly Disagree Neither Agree Strongly Disagree Agree nor Agree Disagree 3 Overall, when I am provided treatment or referred to a service, I believe that care will be effective. 1 2 3 4 5 Comments 4 When I use mental health services I believe I will be treated with empathy, dignity and respect. 1 2 3 4 5 Comments 5 I believe I am actively involved in shared decision- making and supported in self-management. 1 2 3 4 5 Comments 6 I believe the thoughts and views of people using mental health services are used to monitor and 1 2 3 4 5 improve the performance of services. Comments 7 I know and understand the assessment process, my diagnosis and treatment options, including the side 1 2 3 4 5 effects of medication. Comments 8 I believe there is a strong service user voice. 1 2 3 4 5 Comments 9 I believe I am treated as an equal and expert partner when discussing my mental health. 1 2 3 4 5 Comments 10 Within Staffordshire, the discrimination & stigma of people with mental illness has decreased in the last year. 1 2 3 4 5 Comments On the next page is a set of questions about South Staffordshire Network for Mental Health and the services provided in the last 12 months. Please circle or tick the box that you agree with.

Question on SSNMH and Your Voice Response Media & Information - How would you rate the Needs 11 Do not use Poor Good Excellent following: Improving  Network News Paper Version 1 2 3 4 5  Network News PDF/emailed version 1 2 3 4 5  Network Nuggets Podcast 1 2 3 4 5  SSNMH Website 1 2 3 4 5  SSNMH Facebook Site and Tweets 1 2 3 4 5  Leaflets and Factsheets 1 2 3 4 5  SSNMH Surveys and Reports 1 2 3 4 5 Any Comments

Not Needs 12 Customer Service- How would you rate the follow: Poor Good Excellent applicable Improving  Availability of team at the Your Voice Hub/Office. 1 2 3 4 5  Timely response to communication back to you. 1 2 3 4 5 Information provided to you in a manner for you to  1 2 3 4 5 understand.  Politeness and manner of the team. 1 2 3 4 5  Usefulness and accuracy of information given by 1 2 3 4 5 the team.  How well do you feel your contribution has been 1 2 3 4 5 valued?  Being a part of our service has helped you move

forward. Any Comments

13 How well do you believe we are achieving all of our Charity’s aims and objectives (listed below for information)? Please Circle below… To promote To ensure the To act as an Increase To promote To actively increase the interests involvement of advocate for accessibility to service user general awareness and rights of mental health improvements in information relating potential and of mental health, people who service users in local services to to local and recovery through and to challenge use mental improving existing reflect the needs national services supporting access stigma and health services and and interests of relevant to mental to self- discrimination of services in the developing new local communities health development people experiencing area ones opportunities mental illness Very poor Poor Neither Well Very Well

Do you believe that SSNMH take into account your Some of All the 14 Not at all In part Often views when making decisions? the time time How would you rate your experience of SSNMH Neither 15 Very Poor Poor Poor nor Good Excellent over the last 12 months? Good Would you recommend the Your Voice service to a Not likely Very 16 Not at all Unlikely Likely friend or relative if they had need for the service? or unlikely Likely 17 If we look to provide opportunities for service user People with People in access needs Children and inpatient Older adults participation to more people, which of these such as Young People mental health audiences should we work with first? (circle just one) disabilities wards

Should you wish to be to be entered into a prize draw to win a £20 Argos Voucher, please include your name and address below. Please note that this part of the survey will be removed before your responses are logged. Name Address

Postcode If you are happy to be named as the winner in the next Network News, please sign in the box to the right No Stamp Needed!

South Staffordshire Network for Mental Health FREEPOST MID 23594 LICHFIELD STAFFORDSHIRE WS13 6LL

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