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December 2018 • $ 8 2018 Most Admired for HR Rankings Inside DECEMBER 2018 • $ 8 . 9 5 Rewriting Retirement Seniors are staying in the workforce longer, challenging organizations to develop creative, flexible programs focused on retention, rather than retirement. PAGE 12 Making the SurveyMonkey NAHR Case for Broadens Fellows’ Words Recruiting Benefits of Wisdom Page 20 Page 22 Page 34 H12-18p01_FC1indd.indd 1 11/20/2018 10:40:29 AM Schwab Corporate Services Workplace fi nancial wellness. Expect more than education. Encourage employee action. An increasing number of people want help managing their fi nancial lives, and many now look to their employers for this support. That’s why fi nancial wellness is at the core of every plan we service, woven into every channel and resource. We believe participants are better prepared to take fi nancial ownership of their lives when they have access to actionable next steps, relevant tools, and personal support. And that’s exactly what we offer to help bring your employees’ visions of fi nancial wellness to life. DIGITAL ENGAGEMENT FINANCIAL COACHING EDUCATIONAL RESOURCES FLEXIBLE SOLUTIONS Tailored, targeted content Personalized interactions A wealth of information Access to tools, resources, that meets people where to help each person curated to be relevant, and services that give they are and allows them understand their options timely, and actionable to employees clear ways to to connect when and how and access support for help people navigate put learnings and they prefer their unique situations life’s fi nancial milestones recommendations into action For more information, call 1-877-456-0777 or visit schwab.com/fi nancialwellness Outcomes not guaranteed. © 2018 The Charles Schwab Corporation. All rights reserved. (1018-8598) (09/18) H12-18p02_CHARLES_SCHWAB.indd 2 11/12/2018 10:01:21 AM SRP18_022394_SRP_HRE_10_25x13_5.indd 1 9/20/18 2:17 PM Human Resourc e ® December 2018 Executıve COVER STORY Talent Acquisition HR team sprang into action—and degrees of success. Learn the three Why Recruiting Matters 20 put in place policies to extend key ways companies identified Rewriting Retirement and enhance contractor benefits. as the “Most Admired for HR” BY RUSTY RUEFF With more companies relying on have effectively embedded agility BY JULIE COOK RAMIREZ Longtime talent-acquisition leader non-permanent workers, experts into their culture—and see which Working during what has traditionally been considered “retirement Rusty Rueff offers five key reasons say this is an area that deserves organizations are leading the pack years” is becoming more common, as longer lifespans have why recruiting has never been HR’s attention. in this annual ranking, compiled by increased the amount of savings needed to live out one’s golden more important, a topic he’ll HRE and Korn Ferry. years. Combined with the negative impact of the 2008 recession delve into at Recruiting Trends on retirement accounts, many seniors have little choice but to Most Admired for & Talent Tech LIVE! in Las Vegas HR HR Leadership continue—or return to—work, prompting employers to reconsider in February. Also in this section, timestamped career models. Page 12 conference program chair Elaine Building Organizational Forward Momentum 34 Orler previews some of the new Agility 26 BY JEN COLLETTA additions to the event lineup. HR Technology BY NATHAN BLAIN, MARK From automation to Technology of Tomorrow 17 ROYAL AND MELVYN J. STARK unprecedented collaboration, the recently inducted 2018 National BY HRE EDITORIAL STAFF Benefits To meet the demands of today’s Academy of Human Resources rapidly changing world, many Among the many themes that emerged from September’s HR Surveying the Benefits Fellows explore changing companies are striving for Technology Conference was a consensus that HR professionals need Landscape 22 conceptions of work—including to keep pace with tech advancements to help their organizations organizational agility, with varying BY DANIELLE WESTERMANN how they will impact the future of stay ahead of the curve, a topic explored by entrepreneur Randi KING HR. Zuckerberg and others. Also in this special section, Emerging Intelligence columnist John Sumser considers what HR leaders need When a SurveyMonkey employee to know about working side by side with AI, and Jason Averbook expressed concern about launches his new column with a look at how HR execs can develop a the benefits offerings for the tech-ready mindset. company’s contract workers, the 17 22 26 34 Cover illustration by Sue Casper Departments Columns Editorial 4 HR Leadership A ‘C’ Change in the C-Suite 6 20 HR News 8 Talent Management People 38 Risky Business of No Poaching 6 Facts & Figures 39 HUMAN RESOURCE EXECUTIVE® Magazine (ISSN 1040-0443 USPS 002-565) is published monthly except semi-monthly Benefits in June and October with combined issues for January/February and July/August by LRP Magazine Group, an LRP Publications Company, Suite 500, 747 Dresher Rd., Horsham, PA 19044, (215) 784-0910. Periodicals postage paid at Mental Health, Outside the Box 7 Horsham, PA and additional mailing office. Single copy price: $8.95. Subscription rates: In U.S., $94.95 for one year; $138.95 for two years; $180.95 for three years. In Canada and Mexico, $106.95 for one year; $169.95 for two years; $222.95 Inside HR Tech for three years (U.S. currency). In all other foreign countries, $138.95 for one year; $222.95 for two years; $307.95 for three years (U.S. currency; prices include air mail delivery). For subscription information, call 1-800-386-4176 or FAX to (215) 3 HR Tech Topics I Think Most About 7 784-0317. POSTMASTER: Send address changes to: HUMAN RESOURCE EXECUTIVE, PO Box 2132, Skokie, IL 60076. The Law Discrimination in the Aging Workplace 36 December 2018 3 H12-18p03_TOC.indd 3 11/29/2018 1:31:43 PM Edıtorıal Franchise-heavy employers, following the NLRB’s rewriting of its joint- employer standard in September, a move that would ease the rule’s impact on companies with franchises and subcontractors. (The NLRB extended the comment period until Dec. 30.) Reflecting on 2018 Individual arbitration agreements, following the U.S. Supreme Court’s Wages, which continued to only (Starbucks did successfully limit Epic Systems Corp. v. Lewis ruling. In its show modest increases despite a the damage through its prompt and 5-4 decision, the court found that such robust economy. thorough response that included a agreements and class- and collective- Public-sector unions, following the comprehensive training initiative.) action waivers are enforceable. U.S. Supreme Court’s June ruling that In-N-Out Burger, when the U.S. Outside-the-box C-suite titles like e’re just a few weeks away states could not force public-sector Court of Appeals for the Fifth Circuit chief culture officer, chief experience from welcoming 2019— employees who choose not to join a upheld the National Labor Relations officer and chief analytics officer, and, if you’re a regular union to pay an “agency” or “fair-share” Board’s decision to hold the restaurant which began to emerge in great reader of this column, you fee. chain in violation of labor law for numbers across many industries this know what that means: It’s Target, which, after coming under banning its employees from wearing a year. (Check out Eva Sage-Gavin’s HR time to revisit the winners fire for what critics alleged were small “Fight for $15” pin in support of a Leadership column on page 6.) and losers of 2018. racially biased hiring practices, agreed higher minimum wage. Fintech apps for workers, which As in years past, I’ve to pay out nearly $4 million and have been on something of a tear in Wlimited my selections to 10 in each re-examine how it utilizes criminal- Winners … response to the nation’s student-debt category, representing a mixture of background screening. Long Island City (New York) and problem and the number of people people, places and things that found Knorr-Bremse AG and Westinghouse Crystal City (Arlington, Va.), which living paycheck to paycheck. themselves in either the plus or minus Air Brake Technologies Corp., two emerged in November as joint winners NAFTA (the North American column during the year—though in the companies that reached a settlement of a competition to become Amazon’s Free Trade Agreement), which, in case of some of the organizations in the with the Department of Justice in April new, second headquarters. Together, effect, survived the prospect of total latter, they may ultimately emerge from after they were accused of engaging in the two locations will employ more extinction. After a lot of back and forth, the year just fine. no-poaching agreements. than 50,000 employees. the agreement was tweaked and given So, without further ado, here are my Harvey Weinstein, the former AI, which once again deserves a new name (the United States-Mexico- selections, starting with the losers: CEO of the Weinstein Cos., who was a place on this year’s list, given its Canada Agreement) in August. (As of arrested in New York in May and overwhelming presence in so many this writing, the agreement still had Losers … charged with rape and sexual abuse. new product announcements at the to be signed and ratified by all three United Airlines, for its ill-conceived (The allegations first came to light in 2018 HR Technology Conference. parties.) and short-lived plan to replace its October 2017, following the publication #MeToo movement, which Healthcare mega-mergers, following quarterly operational-bonus and perfect- of Ronan Farrow’s New Yorker article.) continued to keep uncivil behaviors the green light by the Department of attendance program with a lottery Department-store workers, who are in the workplace and elsewhere in Justice for a Cigna-Express Scripts program whereby a select number of losing jobs in the thousands as a result the headlines.
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