SOUTH EAST SOUTH EAST SOUTH EAST

SOUTH EAST SOUTH EAST

SOUTH EAST SOUTH EAST

SOUTH EAST SOUTH EAST SOUTH EAST SOUTH EAST Introduction nationwide bus times SOUTH EAST Key facts traveline East provides local bus services across east and East , public transport info with some routes extending into west Kent – to Tunbridge Wells and Maidstone. 0871 200 22 33 May 2017 – April 2018 www.traveline.info Annual Performance Calls cost 12p per minute plus your phone company’s access charge

Herne Bay 43.3 million passenger journeys customer services & disability helpdesk Thanet Monday to Saturday 07:30 until 18:00 were made on buses. 03456 00 22 99 @StagecoachSE [email protected] Ashford 19.4 million miles stagecoachbus.com Kent operated within Kent & . or write to Stagecoach South East Customer Services 99.4% of all services operated The Bus Station Old Romney St. George’s Lane East Sussex with 94% of buses running within 5 minutes Canterbury of the scheduled time. CT1 2SY

Eastbourne 459 buses bus users UK is a proactive group giving bus passengers operating across Canterbury, , Thanet, Ashford, a voice across the country Our head office is in Canterbury with local depots in Herne Bay, Thanet, Ashford, Folkestone, Dover, Hastings and with some routes 0300 111 0001 Folkestone, Dover, Hastings and Eastbourne withSOUTH a small EAST outstation at Old Romney. extending to Tunbridge Wells and Maidstone. [email protected] bususers.org SOUTH EAST 1,298 employees We are a subsidiary of plc, an international provider of bus, coach, tram and rail services in the UK, USA and Canada. or write to SOUTH EAST working across our region. Bus Users UK Victoria Charity Centre Our aim is to provide safe, reliable, punctual, clean and comfortable services with a SOUTH EAST 11 Belgrave Road good value for money range of tickets and fares. London SW1V 1RB Details correct at July 2018. SOUTH EAST

Printed on recycled paper. May 2017 to April 2018 SOUTH EAST SOUTH EAST

SOUTH EAST

SOUTH EAST

SOUTH EAST

SOUTH EAST

SOUTH EAST May 2017 – April 2018

Our services comply with our industry code of practice, All of our fleet (except biofuel buses) runs on 2018 marks the 25th anniversary Transport and every complaint is investigated and action low sulphur diesel, with a high-tech additive We operated over 19.4 million miles during taken to avoid repetition of the problem. Envirox to reduce pollution and improve fuel of Stagecoach in the south east Focus Survey the year. Our key measure of performance consumption. Vehicle engines must meet is the reliability and punctuality of our increasingly higher Euro standards of exhaust In 1993 Stagecoach purchased the East Kent Road Car Company In March, more than 9 in 10 customers across services. Our staff emissions – 21% of our buses contain Euro 6 with its fleet of 240 buses. This year we’re celebrating a quarter Kent and East Sussex gave the thumbs up In the past year we operated 99.4% of our We are a major local employer with 1,298 specification engines. century that’s seen considerable expansion and initiative, a revitalised to the company’s services with a 91% passenger satisfaction rating according to scheduled services. We monitor our services for drivers, 169 engineers and cleaners, route network based on commercial strength and many local services enhanced to We recycle most of our waste, such as litter, independent research by consumer watchdog Transport Focus. The watchdog punctuality and 94% of our services operated and 90 support staff, supervisors and used oils, filters, batteries, parts, etc. We also frequencies never seen before. We’re also celebrating the changes that technology also recorded high levels of satisfaction with the bus operator, achieving a 77% within 5 minutes of their scheduled time, traffic managers all based locally. recycle the water we use to wash our vehicles has brought – contactless payment, live bus tracking and mobile tickets on the app. congestion being the main reason for delay. We satisfaction rating with the punctuality of its buses and 78% with the length of every night. continue to seek improvements both through Our drivers complete an ongoing programme time waited. 84% of passengers were also satisfied with on-bus journey times. to achieve their driver Certificates of rescheduling services and in discussions with We have a company Green Team with Our achievements Professional Competence (CPC). Our engineers our local highway authorities. members representing different job roles In November, we saw Herne Bay Harriers are all skilled workers and we currently employ “Once again, customers rated Stagecoach as the best from all of our seven depots. The team has under 11s squad ditch their ragtag strip 13 apprentices to provide skills for the future. Wave Launch been given special training and looks at each and march out in a smart new kit for their value UK bus operator, for the fifth year in a row”. Our fares Our supervisors and managers have all depot’s energy, recycling and sustainability first season of nine-a-side football. Our In January, 12 new double deck buses were introduced on the popular coastal route completed relevant training courses for their In July we made some big changes to help performance and suggests areas for further sponsorship provided funding for each team various professions. 99, branded the ‘Wave,’ between Hastings and Eastbourne. simplify our fares and tickets. improvement. member to receive a full kit including kit bags and an away strip. The £2.5 million investment provided more environmentally friendly Euro 6 buses We restructured how our fares are calculated All of our buses are equipped with an eco- Our fleet with free WiFi and USB charging points for passengers. Each bus is equipped with making return fares a set multiple of 1.5 times driving system called Green Road. The system the single fare. At the same time we also high-back faux leather seats, allowing customers to travel in comfort. Our ‘Wave’ We operate a fleet of 459 buses and have gives drivers an indication of how they are In December, A4 press advert - get the bus to Canterbury.pdf 1 14/09/2017 15:09:25 reduced the number of single fare variations buses also feature a refreshed livery, which includes a montage inspired by the a programme of investment that replaces driving via a green, amber and red warning Santa (aka by 85% making everything a lot simpler for older vehicles each year – our entire fleet device which reduces fuel consumption by local bus driver seaside route. Route 3 extension our customers and our drivers. In Kent we is DDA (Disability Discrimination Act) encouraging better driving practices. Brian Newton) expanded our local travel zones and removed to Sittingbourne Get the bus to compliant. New buses are introduced to journeyed restrictions on when child fares can be our busiest routes, ensuring the highest around In September, we extended our route 3 Canterbury purchased and used. For children and young possible number of customers benefit Our community Eastbourne service which connects Canterbury and people we expanded our popular ticket range from these modern, comfortable and We play a big part in the local on our Special STAGECOACH ROUTE 3 for those aged 16-19 with a new South East environmentally friendly vehicles. to include Sittingbourne. The community and we enable thousands Santa bus BUSES NOW RUN dayrider U19 ticket and we introduced a new new link now starts from the bus stop of people to go about their everyday spreading ‘kid for a quid’ add-on ticket, which, having All of our vehicles are inspected by our BETWEEN CANTERBURY activities. Christmas cheer outside the rail station on St Michael’s Road proved so successful, was expanded in February engineers every 4 weeks, to ensure safety AND SITTINGBOURNE on routes 1/1A (opposite the Forum shopping centre). The to include all adult ticket and concessionary and comfort. Every vehicle is cleaned daily. We have Quality Bus Partnership schemes set and The Loop. buses now run to Faversham and along Sittingbourne pass holders. up in the majority of the main urban areas in The fundraising London Road and continue to Canterbury the region, where we work together with our Teynham Our environment driver handed via the A2, dropping passengers off in Faversham partners, in particular local authorities, out sweets to Our passengers We used over 2.41 million gallons of to improve local bus services. the heart of the city next to Whitefriars Canterbury diesel during the year, at an average of youngsters and all donations went to our We carried over 43.3 million passengers shopping centre – handy for onward for full information on the 8.09 miles per gallon. We are working We support a number of community groups now annual Christmas fundraising campaign bus route and times visit during the year. connections at the bus station and just a www.stagecoachbus.com and good causes. Our corporate charity is for local charity Children with Cancer Fund. to improve fuel consumption through short walk from Canterbury College and We received a total of 4,163 passenger technical measures, and all our drivers Pilgrims Hospices in east Kent and our staff A total of £1160 was raised during the one Christ Church University. complaints about our services which equates have completed a Safe and Fuel Efficient often take part in fundraising events for the week period the service ran, beating the to one complaint per 10,422 passengers. We Driving course. charity. previous year’s figure by £100.