TUI Airlines @ NM User Forum 2020 Brussels, 30-Jan-2020 TUI Airlines

TUI fly Nordic 3 aircraft

TUI fly TUI Airways 10 aircraft 55 aircraft TUI fly Germany TUI fly 36 aircraft 33 aircraft TUI GOC @ HAJ

Figures as of September 2018 2 TUI Airlines | TUI Group Operation Centre | Björn Tiffert | 30.01.2020 The Figures

ATFM Delay in Minutes Ø Daily Flights 5,4 5,4 5,3 169176 4,6 4,9 4,1 3,8 4,0 3,9 3,4 103 100 93 96

33 RP2 32 13 11 Delay Targe TOM JAF TUI TFL BLX TOM JAF TUI TFL BLX t 2018 2019 2018 2019

Overall delay decreased compared to 2018, but UK market developed well, despite Brexit uncertainties. • not even during periods of low demand, our Other markets stagnated or showed smaller changes in flights were in a region close to the RP2 delay volume of flights. target • seasonal differences were significant • multi-base operation creates huge differences in available delay avoidance options

3 TUI Airlines | TUI Group Operation Centre | Björn Tiffert | 30.01.2020 The Experience

• eNM/S19 Measures • showed again that all operational stakeholders must cooperate for the better of the network Title• helped to increase predicability for the operation • were initially applied on too large scale • came at significant cost (fuel/time) withouth compensation for airspace users

• Increase in predictability compared to previous years allowed • reduced stress level in Ops room and decrease in sick reports • better handling of ATC delays • better planning of other delay mitigation measures • reduced efforts for other TUI businesses (e.g. ground transport in destinations, cruise ships)

• Improved tools: The refurbished AOWIR-tool allowed much better avoidance of congested areas

4 TUI Airlines | TUI Group Operation Centre | Björn Tiffert | 30.01.2020 The Partnering

• Partnership starts to deliver tangible results • involvement of airspace users from the start Title • example: “AO App” – the actual users defined requirements, workflows, etc.

• Respecting the needs of different AO business models and their individual challenges, e.g. • re-establishing the “Airport Position” to maximize capacities at small aerodromes with high demand in a cooperative way • taking aircraft capabilities and restrictions in AO networks into account during strategic planning (e.g. eNM measures)

• cooperation between all stakeholders to bring the network back to a satisfactory performance • the “spirit” has definitely changed, especially since the disastrous summer of 2017 • still a long way to together, but “operations” cannot solve this without political will

5 TUI Airlines | TUI Group Operation Centre | Björn Tiffert | 30.01.2020 Thank you very much.

For further questions:

Björn Tiffert ATC Manager TUI Group Operation Centre

Phone +49 511 9727 260 [email protected]

6 TUI Airlines | TUI Group Operation Centre | Björn Tiffert | 30.01.2020