Conferencing with a Difference TOO MUCH on YOUR PLATE 10021069JB/E Because We Know That for You, Holidays Are Hard Work

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Voice of the Business Events Industry in Africa Vol 36 No 11 2016

Conferencing with a difference TOO MUCH ON YOUR PLATE 10021069JB/E Because we know that for you, holidays are hard work.

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Vol 36 No 11 2016 Voice of the Business Events Industry in Africa Special Features 10 CONVENTION CENTRES: ANNUAL REPORT ANALYSIS Written by Malcolm King, managing director of Contact Publications, this is a big picture article that focuses on Africa and takes an enquiry approach from a starting point of naivety. “I want to ask questions about the financial health of the business events economy in Africa,” writes Malcolm.

16 VENUE REVIEW Stephanie Moss, director of Stephanie Moss Solutions, writes that the Royal Marang Hotel at the Royal Bafokeng Stadium in Rustenburg was a pleasantly surprising find that she was able to recommend to her clients. Conferencing with a difference 17 VENUE WITH A VIEW Arguably the venue view with the ‘most-est’ is in Braamfontein at the western fringe of the inner city of Johannesburg. This About the cover stunning vista belongs to Randlords, an exclusive rooftop bar and Sun International’s Carousel Casino offers exceptional lounge venue. conferencing facilities, quality accommodation, an array of 18 VENUE OF THE MONTH entertainment experiences, The Protea Hotel by Marriott Karridene Beach is a popular South outdoor activities, a spa and Coast hotel. It recently underwent a refurbishment, creating even a choice of restaurants, making it a prime destination for work and play. more luxury and comfort for guests.

20 The authority on meetings, exhibitions, special events and ADVERTISING ENQUIRIES: incentives management

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

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Gill Straker Jean Ramsay Georgie Colling TEL: +27 31 764 6977 (KwaZulu-Natal) (Western Cape) Gauteng (West and South) / Free FAX: 086 762 1867 Cell: +27 (0)83 775 8957 Cell: +27 (0)82 495 9022 State / North West / Botswana EMAIL: [email protected] Email: [email protected] Email: [email protected] Cell: +27 (0)83 267 0913 PUBLISHER: Godfrey King Email: [email protected] Email: [email protected] EDITOR: Irene Costa Email: [email protected] Regular Features CIRCULATION: Jackie Goosen 4 Editor’s Comment 24 AAXO Reportback 2016 Email: [email protected] 5 News 25 SAACI News PRODUCTION LEADER: Colleen McCann Email: [email protected] 9 Personality Profile 26 EXSA News DESIGN & LAYOUT: Hayley Mendelow 12 An International 27 SITE News Email: [email protected] Perspective 28 Index of advertisers SALES REPRESENTATIVE: Sue Anthony (Gauteng / Mpumalanga / Limpopo) 13 Corporate Gifting 29 Calendar Cell: +27 (0)82 688 3536 14 Executive Chef 30 Directory & Associations Email: [email protected] 15 Case Study of interest to the PUBLICATION DETAILS: Business Events Africa has 11 issues a year and is 22 Tech Watch industry published monthly, with the December/January 23 Incentive Achievement 32 The Last Word issues combined and a yearbook in June.

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52 Mahogany Road, Westmead Venue News www.paarlmedia.co.za 20 The President Hotel undergoes upgrade. ANNUAL SUBSCRIPTION RATE: R600 which includes postage, packaging and 21 A tranquil atmosphere at Aquila. VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department, Contact Publications. Rogue Ice Coolers and

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Business Events Africa @bizeventsafrica Business Events Africa Rogue Ice Coolers www.businesseventsafrica.com 4 EDITOR’S COMMENT How much information is TMI? In a world where we are always connected, I am often amused at the use of social media and how much we share about ourselves. Don’t get me wrong, social media has connected us in a way we could never imagine over a decade ago. Credit: Hein Liebetrau t is immediate, it is “honest”; but There are, of course, more social the downside is it can be misleading platforms than just Facebook. They all Basically, be smart about what you post Iand often what gets put up isn’t have their own appeal. Twitter, LinkedIn, and as much as it is your personal social always validated. WeChat, Instagram, YouTube, Snapchat media account, no matter what you say, I suppose this is when common sense and the list continues … To be honest, I you are still representing the company you should kick in – if something sounds am only on four of these platforms. The work for. “fishy” – investigate before you “share” others are unknowns and I have no urge I think this is something people forget, on your social media platforms. I am not to delve into those. especially in the heat of the moment. very active with my own posts but do This brings me to the point, where does Don’t ever post something when you enjoy knowing what is going on with the work – private life “invisible line” are angry, or upset. It will come back to my “friends”. stand on these platforms? haunt you. The concept of Facebook “friends” The trick should be don’t accept all Social media is here to stay. It is lovely is also interesting. I actually think there “friend” requests – especially, it should being “part” of so many people’s everyday should be various categories of “friends” go without saying, someone you don’t lives, but within moderation. It certainly as some are acquaintances, others work know. Also, if it is someone you met once feeds the FOMO (Fear of Missing Out) colleagues, and some school and varsity at a work function, does that classify this generation. “friends” we will probably never ever see person as a “friend”? again, except on Facebook. Also, remember not all friends are There are various privacy settings which “friends”, so be cautious as sometimes can limit who sees what on your Facebook things that you put up will be used against account but honestly, I think a lot of you. People have lost jobs for what started people overlook this setting. out as a “harmless” post or comment. Email:Irene [email protected]

turning business into pleasure

The Durban KwaZulu-Natal Convention Bureau is an independent conventions and exhibitions destination, we can provide organisers, body dedicated to promoting and marketing the region’s many planners and business tourists with the latest information and business tourism facilities, capabilities and assets, both nationally unbiased advice. and internationally. As such, we are perfectly equipped to help plan Whether you require assistance with planning and organising your delegates’ itineraries and provide marketing collateral while offering conference in Durban or anywhere in KwaZulu-Natal, information relevant on-site event support and assisting meeting planners to on accommodation and places of interest or simply want to provide create a unique experience. Committed to transforming Durban and feedback on your experience to an independent source, the Durban KwaZulu-Natal into South Africa’s premier meetings, incentives, KwaZulu-Natal Convention Bureau is your first port of call.

PO Box 2516, Durban, 4000, South Africa Tel: +27 31 366 7577/80 Email: [email protected] www.durbankzncb.co.za

Integrity | Intelligence | Innovation | Sustainability NEWS 5 South Africa to host UFI Congress 2017

in this global industry. Johannesburg was chosen as the official host of the “As the vice-chair for the Middle 84th UFI Congress 2017 at the Global Association of East Africa Chapter, one of my chief responsibilities is to see to the growth of the Exhibition Industry (UFI) Executive Committee UFI within Africa,” Mr Newman said. meetings, held in Turkey last year. “South Africa, in particular, has the experience, the expertise, the know-how and the infrastructure – all in one place frica is now set to take its place at November, bringing together leaders and to become the official gateway for large the forefront of the global industry, strategic thinkers for a four-day review of global companies into Southern Africa. Awith South Africa’s exhibitions, the state of the industry. “International exhibitions and events conferences and events industry as one of With more than 600 members from companies will continue to look at new the country’s most important sectors to 85 countries, UFI’s main objective is the opportunities and partnerships in South attract foreign visitors and investment. worldwide representation, promotion and Africa as the country’s industry becomes “Africa represents the next frontier for support of its members and the exhibition one of the top sectors for attracting growth and development for UFI and industry. foreign visitors and investment,” he said. a number of our partners have been As an efficient networking platform, “Large international exhibition working together to grow the continent’s industry professionals are able to meet companies have recognised the growth share of regional, continental and global with key players and exchange ideas potential of this market and they will be business events,” said Craig Newman, and experiences. Members also have the looking to Africa to grow their companies, chief executive officer of Johannesburg opportunity to improve their expertise, their footprint and their revenue.” Expo Centre (JEC) and vice-chair of the strengthen customer relations, exchange The UFI Congress is well-supported and Middle East Africa chapter, UFI. knowledge and share best practices. well-attended by the members of the “We look forward to hosting this UFI plays a major role in promoting trade association, and they are regarded as the turning business into pleasure prestigious event and being involved in fairs and exhibitions globally as a unique major players in the exhibition industry. Africa’s development as a promising future marketing and communications tool. The UFI Congress 2017 will therefore be The Durban KwaZulu-Natal Convention Bureau is an independent conventions and exhibitions destination, we can provide organisers, platform for the global exhibitions and In addition, it provides its members with a platform, for those who would like to body dedicated to promoting and marketing the region’s many planners and business tourists with the latest information and events industry.” valuable studies and research regarding all launch their businesses locally, to meet with business tourism facilities, capabilities and assets, both nationally unbiased advice. and internationally. As such, we are perfectly equipped to help plan Whether you require assistance with planning and organising your The 84th UFI Congress, which is open aspects of the exhibition industry. big potential partners from the international delegates’ itineraries and provide marketing collateral while offering conference in Durban or anywhere in KwaZulu-Natal, information to UFI members only, will take place at It offers educational training arena. There will also be an array of relevant on-site event support and assisting meeting planners to on accommodation and places of interest or simply want to provide the Sandton Convention Centre from 1-4 opportunities to both members and non- sponsorship opportunities available. create a unique experience. Committed to transforming Durban and feedback on your experience to an independent source, the Durban KwaZulu-Natal into South Africa’s premier meetings, incentives, KwaZulu-Natal Convention Bureau is your first port of call. November 2017. members through high-level seminars and “We are excited to host the UFI UFI members include members of the education programmes, ensuring that the Congress 2017 in South Africa and we PO Box 2516, Durban, 4000, South Africa Exhibition Association of Southern Africa exhibition industry continues to develop anticipate that it will be a fantastic and Tel: +27 31 366 7577/80 Email: [email protected] (EXSA) and the Association of African the skills and knowledge necessary to hold dynamic programme for all who attend. www.durbankzncb.co.za Exhibition Organisers (AAXO). its position as the top marketing media. We look forward to welcoming all The annual event moves from region Mr Newman joined UFI in 2014 as a members within their unique industries, as to region each year, having been hosted board member in order to draw more well as their colleagues to our country,” in Italy in 2015 and in Shanghai this attention to the role that Africa can play he concluded.

Integrity | Intelligence | Innovation | Sustainability 6 COVER STORY

Where business & pleasure meet

Conveniently located close to Pretoria and Polokwane on the border of the North West province, Sun International’s Carousel Casino offers exceptional conferencing facilities, quality accommodation, an array of entertainment experiences, outdoor activities, a spa and a choice of restaurants, making it a prime destination for work and play.

t’s all right here and we will tailor your venues and accommodation, you can corridors, The Carousel package to suit your needs. With us, customise your conference to suit Hotel is a celebration Iit’s taken care of. your requirements. of old-world luxury. Each of the 57 fully Conferencing with a difference Quality accommodation, air-conditioned The Carousel boasts a holistic exceptional service guestrooms is conferencing and events offering, and is At The Carousel, guests are assured of tastefully decorated one of South Africa’s most well-known the strict standards of excellence for and furnished for casino and entertainment complexes. which Sun International is renowned. maximum comfort. Companies have access to a one-stop There are two accommodation options With all rooms enjoying views of the function and events solution – everything to choose from. hotel’s manicured garden and sparkling from catering, staff, entertainment, décor, swimming pool, The Carousel Hotel sound and lighting to staging and bar The Carousel Hotel offers guests accommodation near facilities can be managed by our highly The1 Carousel Hotel is one of the most Pretoria that feels a million miles away capable team. well recognised hotels in the North West from the city. When you host your conference – and for good reason. Located within Conveniently located in close proximity or event at the Carousel, you have The Carousel complex, it is the epitome to the casino, conference facilities, spa the option to build exciting gaming, of luxury and comfort. and restaurants, The Carousel Hotel is entertainment and outdoor activities With Victorian décor stretching the perfect accommodation for business into your package. With a choice of from the hotel’s grand staircase to travellers, conference delegates, gamers entertainment, activities, function the nostalgic artwork that lines the and holidaymakers. COVER STORY 7

A choice of conference and event facilities The Carousel has seven on request) The Nickelodeon up to 16 people for small distinctive venues • Registration table (1 000 people) board meetings. A projector that can accommodate (additional on request) is available for use. conferences and events of • Wi-Fi (standard) varying types and sizes, • Televisions (additional on Masakhane from training, product request) (50 people) launches, conferences and team building events to year Blue Room end functions, gala dinners, (up to 160 people) weddings and birthdays. The pride of the Carousel, All the conference rooms The Nickelodeon spans an are fully equipped with state- impressive 1 354 m2 and of-the-art features in an air- can accommodate up to conditioned, carpeted and 1 000 people. well-serviced environment. Located near the entrance The Carousel meeting The Pavilion to The Carousel, The rooms offer the perfect (up to 300 people) Masakhane meeting venue business retreat for seminars, Not too large, but not too can accommodate up to management meetings, small, the Blue Room with 50 people. training events and its sports paraphernalia workshops. Equipment and and cocktail setting is The Cheyenne services include: extremely flexible. Saloon (up to • Full catering facilities 550 people) • Tea, coffee and The Acacia Place refreshments (standard) Lapa & Boma Located near the entrance, • Secure parking (standard) (up to 80 people) The Pavilion spans 462 m2 • Service staff and accommodates up to • Event planning support 300 people. (additional on request) • Audio system Hotel Boardroom • Standard drop down (16 people) screen (additional on request) A versatile and vibrant • Data projector (additional venue, The Cheyenne Saloon on request) The Acacia Place Lapa and plays host to a variety of • Flip charts and markers Boma is the perfect venue shows and events, but (additional on request) for outdoor enthusiasts who can also be booked for • Adjustable lighting prefer the bush atmosphere The Carousel Hotel private functions such as • Stationery kits (additional and big braais. Boardroom accommodates products launches.

Acacia Place jungle gym, swimming pool and safe hiking and cycling trails among The2 Acacia Place self- lapa braai area with braais pristine fauna and flora. There is also a catering units are located available on request. convenience store and bar serving pub next to The Carousel’s game Each of the Acacia Place food on the property. park, in a secluded part units comfortably sleeps two of the expansive property adults and two children, with Activities and things to do away from the hustle and two en-suite bathrooms each Add an element of fun to your conference bustle of the complex. fitted with a bath or shower. The at The Carousel. Activities such as tables Offering laidback accommodation, units include a spacious living room training in the casino, a concert, or an the units provide convenient access to The fitted with a flatscreen TV with selected authentic South African braai in the bush Carousel’s facilities while remaining distant DStv channels. are great for teambuilding, enough to be peaceful and private. There The modern kitchen is fitted with or as an icebreaker. is a complimentary shuttle between The everything you need to prepare a Carousel complex and Acacia Place. delicious meal, including a dishwasher to Shangilia Perfect for groups looking for self- make cleaning up a breeze. Boutique Spa catering accommodation without Guests are welcome to bring their A sanctuary for compromising on modern conveniences, bicycles and go for a ride in the game pampering, the spa Acacia Place features a newly-installed park. The park provides 22 km of offers 12 treatment 8 COVER STORY

“Make your conference, corporate event, private on certain days of the week, and can party or function one with a difference at The cater for groups. Carousel, where business and pleasure combine, Player’s Restaurant Conveniently overlooking the and great relationships are forged.” casino floor, Player’s Restaurant is famous for its scrumptious buffet stations, a massage therapy room, a interactive games. A and extensive wine list. specialised facial room, a waxing room, lighthearted competition three dedicated pedicure stations and between colleagues The Hotel Lounge three manicure stations where guests are could add that element of fun to your The grand Victorian décor and elegant treated in utmost privacy. The spa also conference or teambuilding event. vibe of the Hotel Lounge is the perfect features a soothing steam shower and a setting for a delicious buffet breakfast or standard shower. A world-class casino private high tea. Incorporate private tables training or a The Cheyenne Saloon mini slots tournament into your event. Joker’s Bar The Western-inspired Cheyenne Saloon, We can also include casino and meal Conveniently located inside The which has seen the likes of Kurt Darren vouchers to your event package. Open Carousel Casino, Joker’s Bar is a and Dr Victor and The Rasta Rebels 24-hours, the casino offers a first-class vibrant spot serving a tempting range grace the stage, features live music acts gaming experience with a choice of 700 of drinks. and comedians regularly. slot machines in various denominations, two progressive jackpots and 25 tables. The Cigar Bar Horseback Trails These include 11 roulette, 11 blackjack The Carousel’s Cigar The newly-introduced and three poker tables. Bar in the casino is the horse trails through perfect place to enjoy The Carousel’s game A selection of restaurants a round of drinks with park encourages and bars friends and colleagues. you to connect The Carousel offers an interesting with nature and variety of restaurants. From buffet Heart’s Bar enjoy the bush from a style dining to great steaks and With a great atmosphere and a super different perspective. speciality coffees, there is something to selection of cocktails and drinks, satisfy all tastes and occasions. Heart’s Bar inside the casino is one of Supervised Game Drives The Carousel’s most popular informal Game drives with a trained guide Harvest Grill and Wine meeting places. are available at The Carousel’s game The stylish new Harvest Grill and Wine park, which is stocked with an array of offers an enticing menu of quality Where business & game such as giraffe, kudu, zebra, blue steak meals, other fashionable dishes, pleasure meet wildebeest, blesbok, bushbuck, impala, and premium wines. It opens daily The Carousel offers companies the and many more. Our abundant birdlife, for lunch and dinner, providing opportunity to tailor their packages to with more than 100 species, will delight a cosmopolitan option for combine any of the entertainment you on the way. people seeking somewhere activities available at The to meet, eat and socialise. Carousel. Fun and Games With its sophisticated This means that companies Enjoy fun and games for the young at yet vibrant interior, have access to awesome heart at The Magic Company. Located Harvest Grill and Wine is morale building activities to next to Sweet Tooth confectionaries, spacious and comfortable. complement their conferences, the Magic Company features a range of It offers an extensive buffet all in one place.”

Dedicated to excellence, our professional staff will assist you with organising and implementing your event or conference. Please contact our Conference & Banqueting Department on 012 718 7535 for queries or bookings. PERSONALITY PROFILE 9 Darryl Erasmus is all about authenticity

Darryl Erasmus, 35, chief quality assurance officer of Tourism Grading Council of South Africa is at heart a planner. “If you fail to plan, you plan to fail!”

he Tourism Grading Council of who are grounded on principles of love South Africa (TGCSA) is on an and respect. Texhilarating and extraordinary What is your pet hate? Peas... journey of change. What would you change in the little green round ones! Peas and Poor Mr Erasmus said: “Multiplicity of your life if you could when punctuality. The latter is disrespectful in my roles to date enable me to have looking back? Study harder and my books. such a holistic view of the industry more when I was younger. Studying while and also allows me to make more working is not for the faint-hearted. What is the most memorable informed decisions. place you have ever been to, “The TGCSA supports the business Do you have any hobbies? I and why? I visited Auschwitz in Poland events sector by providing the sector have many interests and hobbies and recently and the visit, while interesting and with a portfolio of quality assured, when time allows, I love picking up my harrowing, will remain with me always. globally competitive accommodation camera to attempt to snap the perfect We all need to preach more love and less establishments and venues which form picture. I love, and waste, lots of money hatred in the world. part of the bidding process to secure on motor cars and, of course, I love to business events,” he added. travel and see the world. If you could be anyone for the day who would you be and Where did you grow up? Do you play any sports? I am why? JA billionaire … any billionaire My dad was somewhat a gypsy of the able to annihilate most on a squash excluding Trump. I want to walk into a corporate nature. As a result, my family court, have been known to enjoy tennis, shop, car dealership or restaurant and was fortunate to live and school in many connecting with a golf ball on occasions order the most expensive thing they have. different countries around the world. and used to be a hockey player in my Just for kicks. youth. Where did you start your What is your favourite food? I career? I started out as a banker but What do you do for leisure? love Thai, Indian and Italian. Also, I would quickly found my way into the travel and I love spending time at home when I drive miles to enjoy one of Mom’s roasts tourism space. can. A great cup of coffee, a magazine, or mac & cheese and would never turn my the couch and the company of my nose up at one of Dad’s braais. How long have you been in neglected animals, is an indulgence. I love the tourism sector? I’ve been nature and would love to spend more Who is your role model? Nelson so fortunate to work for products, an time outdoors. I also enjoy a touch of Mandela. Two quotes: “There is no e-commerce platform and at present a retail therapy. passion to be found playing small – in DMO in a truly awe-inspiring industry. settling for a life that is less than the one What is your secret to you are capable of living.” What do you love the most success? The key, in my opinion, is to “A good head and a good heart are about this industry? Its people do what you love and enjoy and to work always a formidable combination” are the industry and make the industry hard at it. Another key is always to stay the most hospitable and vibrant I know of authentic, humble and hungry and success What advice do you have for in South Africa. is well within anyone’s grasp. anyone starting out in this industry? Remain authentic, which will What has been the biggest What has been your biggest allow you the opportunity to contribute change you’ve seen in this challenge as CQA at the your best. sector? The digitisation of the world TGCSA? It’s important to me to work we live in. Technology is revolutionising with people and develop a relationship of What is your dream for the the travel experience. We must embrace mutual trust. I think the biggest challenge future? I dream of a South Africa that this change. for the TGCSA as a business and team is thriving and developing while providing is to ensure that the industry and the opportunities that eradicate poverty and What role does your family travelling consumer can trust us to ensure the suffering of our people. I dream of play in your life? I am blessed to and assure the quality of tourism product South Africa that is an example to the have a close knit and supportive family across our beautiful country. world. 10 CONVENTION CENTRES: ANNUAL REPORT ANALYSIS

AFRICAN BUSINESS EVENTS Separating the signal from the noise

By Malcolm King, managing director of Contact Publications

statements publicly, separately or part of This is a big picture article that focuses on Annual Reports. Africa and takes an enquiry approach from Applying some basic financial analysis to these financial reports can a starting point of naivety. I want to ask yield financial ratios that can show questions about the financial health of the business the relative health and performance events economy in Africa. of those business, either in isolation or in comparison to other industry competitors. hat real contributions do and predictions of future performance. This is called Du Pont Analysis, which convention centres make to The degree to which they’re accurate is in originated with the American paint Wtheir local economies? Where the eye of the beholder. company, Du Pont, in the 1920s. The is our business events industry headed? A famous quote by the economist John Return on Equity formula is the primary Where are the opportunities? Can we Kenneth Galbraith states:” There are formula here and shows how much profit measure the financial performance of the two kinds of forecasters: those who don’t a business generates with the money industry or components of the industry? know, and those who don’t know they shareholders have invested. How should we view our continent in don’t know.” The takeaway here is to be The components of this formula the context of the global industry? Where cautious with predictions and perhaps are the drivers of the business and to from here in the context of the Global best to stay right away from them. can indicate profitability, efficiency, Financial Crisis of 2007-2008 that is still If not predictions, what about measuring leverage and liquidity. Is it relevant to affecting the world economy? financial performance? What would dive this deep though? Is profitability Economic indicators are statistics about that yield? Well, we’d be able see how well important? Compared to what? Other, economic activity. An example is the (or not) government or business entities are similar entities? Baltic Dry Index (BDI), which measures performing over a specific calendar period. Do we have a homogenous grouping the price of moving raw materials around Depending on their status, some of business events industry entities that the world, by sea. The higher the index businesses publish their annual financial can be compared to each other? If we number, the greater the activity of transporting materials is. The inference one can make is that there is a manufacturing or construction need in one part of the world, so raw material orders are made in another part of the world. The key question here is what inference to make about higher numbers. The lowest point in the last five years on the BDI was in February 2016, where it bottomed out at 290. The BDI recently peaked in November 2016 at 1257. Who’s buying all these raw materials? Where are the raw materials originating from and where are they destined? More importantly, is there an economic indicator for the business events world? Are more or less events being held now than there were a year ago, two years, five years? Where is the demand for more meetings originating? Two caveats should be mentioned here: economic indicators analyse performance CONVENTION CENTRES: ANNUAL REPORT ANALYSIS 11

focused on convention centres, we identical units, both within their own correct in their article on: http://www. know there are some privately owned property and a given city. polity.org.za/article/is-africas-entire-gdp- and managed centres, while others are “By comparison, centre spaces are highly equal-to-that-of-france-obama-is-mostly- government or publicly owned. variable and so don’t lend themselves to correct-2016-10-18 Not every convention centre publishes such standard measurements. So, the combined GDP of 54 countries their annual reports publicly. Are their “They do typically measure occupancy in Africa, is more or less equal to the GDP mandates the same or different? There but, again, this is really only useful for of France, which in turn is more or less are convention centres owned by year over year measurements in the same equal to the GDP of California, which, as corporate groups, while others have mixed facility as there are no direct comparability of 2015, was 2.448 trillion US dollars. government and private shareholding or (typically only one major centre per city vs There’s room for growth. Economic are even wholly government owned. many hotels in the same destination) and growth is largely due to Is profit a mandate or is it irrelevant in provision must be made for unrentable increasing populations and the search for more and more events and time (i.e., the significant time required increasing productivity delegates to the region to benefit the for event move-in, setup and move- via technology. local economy? out) as opposed to a hotel room that We’re seeing in Scott Langley, from the Durban can be “flipped” in an hour. developed economies, ICC refers to the hotel industry “However, AIPC is currently what Christine Lagarde formula of RevPar, which is preparing a benchmarking survey that from the IMF refers to as the the Revenue Per Available will make an effort to create “new mediocre”. They’re not expecting Room and shows how standards around some high growth GDP numbers. effective a hotel is at filling of these measures which The US expects 2.1% in Q1/17, Japan the available rooms. enable comparability.” 1.1%, United Kingdom 1.8%, France 1.4%. Scott suggests the possibility Cedric Laurie, financial Developing economies on the other of finding a similar formula for the controller at the Sandton hand, such as Ethiopia, expect a 5% business events industry, where perhaps Convention Centre adds the growth in Q1/17, Benin 5.5%, Congo the annual number of delegates per metric of revenue generated 7.8%, Djibouti 7.1%, Ivory Coast 8.5% square metre is used. per square metre to the conversation. and Senegal 6.27% to mention a few. I asked Geoff Donaghy, current AIPC The Sandton Convention Centre is Yes, the counter argument is going to president if there was a formula privately owned and their annual reports be that they’re increasing off a smaller that ICC’s (or the venue are not public. Certainly though, their base. However, the point that there are component of the business mandate is different to other government opportunities there, is still valid. events industry) use that owned centres. In all the above, there’s an element of has similar intentions of the Mandates will determine operating trying to seek out the signal among all the RevPAR formula? models, revenue and reporting models. noise. With all the sophisticated polling “RevPAR (essentially There are some centres around the world methods in Brexit and the US General revenue per room) is a formula whose mandate is not to generate profit Elections this year, the predicted results hotels are able to use as they are but attract delegates. proved wrong. essentially measuring a large number of So, the context of each meeting building In terms of assessing where our business entity, their mandate and how they events industry is, what is the noise and measure their performance metric can what is the signal? What is the signal differ by varying degrees. of trying to see where we are heading? We know the business events How and what do we measure what is delegates participate in meetings, events, happening on a relative comparative basis? conferences, etc, because their sponsoring I will be analysing the annual report companies are paying for flights, of the Durban ICC in our combined accommodation, transport, food and December 2016 and January 2017 delegate fee. issue, to see what insights it can yield in After that, the individual delegate terms of their mandate and how they could spend their own disposable measure themselves both in performance income in the destination of the business and against benchmark venues around event. This differs greatly from regular the world. tourism. The very implication here is that business events yield larger revenues I would greatly appreciate any for a destination and the destination feedback on the above. I intend convention centre. to include annual reports from as “The fact is that, despite significant many convention centres in Africa growth in much of the continent, Africa’s as possible. Any ideas with respect entire GDP is still only about the GDP to metrics, opportunities and of France,” claimed President Barack even economic indicators would Obama in October, 2016. be welcome. Please email me on This has been fact checked by www. [email protected] africacheck.org and confirmed as mostly 12 AN INTERNATIONAL PERSPECTIVE Expect the unexpected Risk mitigation strategies for event organisers When planning an international congress or conference, you can never plan enough. Civil unrest, terrorism and disease are a reality, and must be considered by planners. Putting together a risk mitigation plan is now a job critical function, but it does remain intimidating.

he partners of the World PCO 3. Don’t ignore airport security: “Airport Make sure your event website includes Alliance have pooled together their security is a big deal, and associations a page dedicated to the risk in question. Tinsights to help planners better should look at this when evaluating State why you have opted to hold the understand event risk management. destinations,” Mr Talley said. event, provide links to travel advisories and Risk mitigation means: 4. Keep abreast of travel advisory create an FAQ section. • Identifying possible risks. developments. • Instilling measures to address risks 5. Hire a security expert. Form a crisis management before they occur. team with the following roles: • When risks occur, implementing your If things go awry, have a Team leader: Oversees the crisis crisis management plan. plan! management team, and decides what • Protecting yourself legally. Imagine that you’re a few months or public announcements to make. even weeks away from your event, and PR representative: Will provide guidance Identifying threats something happens. Your attendees are on speaking to the media and co-ordinate Organisers must stay informed on the frightened and thinking of cancelling any communications. health and safety status of the region they altogether. What do you do? PCO representative: Your PCO should be are considering or have confirmed for “You always need a contingency plan,” kept abreast of what is going on. their event. said World PCO Alliance president Kitty Destination representative with whom Wong, of K&A International. you will maintain regular contact. Instilling measures to Your plan should have a process for the manage risks following: Remain informed and 1. Choose a destination that is relatively Decide whether you go: respond accordingly safe. Gregg Talley, from Talley Notwithstanding any dangerous threats, Become more proactive in managing any Management Group, has noticed best to proceed as normal. The cost of fear expressed by delegates, including a marked increase in popularity of cancelling can be high, not only in terms providing more information or making “second-tier” destinations. “Instead of of money but also how the cancellation media statements. world capitals, organisers are looking at affects an event’s reputation. You may have to get creative so that the accessible second-tier cities.” Show attendees that you are doing show can go on. Japan-based Congress 2. Talk to destination representatives your job: Reassure your attendees, Corporation has faced its share of about the current political climate in exhibitors, sponsors and speakers that you unexpected issues. the region. are on top of the situation. Congress Corporation’s managing director, Kaoru Shibuta, said: “We have dealt with the SARS incident in 2003 and MERS about two years ago. These types of disease outbreaks can play havoc with international conferences.” Facing the sudden cancellation of speakers, the PCO used tele-conferencing. Congress Corporation also had people who were already at the conference give lectures or present papers on behalf of those who could not travel. For Ms Wong, of K&A International, technology also saved the day when the Iceland volcano erupted four years ago, during a major meeting of 4 000 attendees. The volcano paralysed European air traffic, making the delivery of the printed conference programme impossible. “We had to go paperless,” said Ms The partners of the World PCO Alliance. Wong. “We uploaded all the papers CORPORATE GIFTING 13 Give your clients a gift to last a lifetime

When considering corporate gifts to show appreciation to your clients, why not do something with enduring style and quality, those same attributes that you would like to associate with your brand?

ogue Ice Coolers are set to They look as good at home as they do become the latest ‘must-have’ in nature, giving serious bush cred and a Routdoor adventure accessory. classic outdoor feel. A far cry from the old polystyrene The coolers are environmentally- cooler box, Rogue Ice Coolers are made friendly, manufactured through CFC-free to last the test of time and come with and ozone-friendly foaming processes. a three-year warranty on the roto- They are made to last, utilising heavy moulded components. duty rotational moulding technology not go unnoticed. Give your clients a gift Brand Manager Ashleigh Arthur and are foamed, to ensure optimal they will remember forever. explained: “The look, in olive bush green, thermal insulation. Rogue Ice Coolers are sold online is rugged but refined and sophisticated, through their website, with free delivery in with robust features and genuine leather Customisation for South Africa. straps and handles for a uniquely South corporate gifting A 100% South African product, the African feel.” Rogue Ice Coolers can be made to a manufacturers are striving for Rogue Ice They come in two sizes, 45 and 75 specific colour plastic (minimum 20 units) Coolers to be recognised as the best ice litres, and are ideal for bush adventures, and branded with your company logo, coolers in Africa, becoming a generic name hunting, camping, making it the ultimate long-lasting gift. for ‘ice coolers,’ as ‘Hoover’ is for vacuum outdoor exploits as Branded with a custom metal badge on cleaners… a Rogue for every discerning well as for your home. the lid, you can ensure your brand will outdoorsman and adventurist.

13 AN INTERNATIONAL PERSPECTIVE

onto the conference website and gave concrete advice on how to turn a difficult must curtail or abandon the event attendees unique access codes. It was a situation around.” halfway through, the policy can refund an huge endeavour, but worth it.” appropriate proportion of your expenses. Congress Corporation has had to Protect yourself Jan Tonkin, of The Conference deal with the typhoons for which Asia Caroline Knies, from MeetAgain said: Company, New Zealand, said: “It is is known. “Cancelling or cutting a congress short imperative we compile a comprehensive “We have set up monitors so that is every organisation’s worst nightmare. health and safety management plan prior participants can watch the news and While there will always be practical to every event we organise.” obtain the latest information. We have measures to reduce the risks of cancelling In conclusion, organisers must factor in also staffed counters where alternate the congress, circumstances could arise risk management when it comes to planning ground transportation information that are beyond your control.” their events. Begin with ensuring that is available.” Cancellation and abandonment contracts make provisions for such risks, and Responding to crisis situations is not insurance will help protect the financial adopt a proactive approach that will keep easy, but partnering with a reputable PCO investment you have made. If a problem you and your staff alert to potential threats can make all the difference. Ms Shibuta arises and you incur additional expenses that could compromise the organisation said: “We are able to give our clients to keep your congress running. If you and/or outcome of your event.

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KRISTINE MOODIE An adventurous spirit

Kristine Moodie, 29, head chef of the Mhondoro Game Lodge, is well travelled and still enjoys exploring new destinations.

was lucky enough to grow up in a interesting. very adventurous family, travelling “The fact that I am based in the bush, I around the world from a very young in the middle of nowhere, certainly age. We didn’t stay in the big hotels or makes it interesting. There are no nearby well-known establishments, but rather ‘neighbourhood’ restaurants to inspire travelled among the ‘locals’. and influence me, so I like to keep track “One of my favourite memories is of international trends by doing quite a touring the outback of Australia, where bit of research, and using that to create we slept over at a very isolated motel, my own cooking style.” saw flocks of parrots, dingos running In terms of trends, she said there is a wild, and ate with Aboriginal people lot of interest in healthier options, and in the local café. Travelling has really requests for special dietary requirements influenced me as a person.” such as gluten-free. Kristine was born in Bredasdorp in the From a global trends perspective, she What is your Western Cape in 1987. She completed said there is a definite move towards signature dish? her matric at Hoërskool Menlo Park Japanese and fermenting. Slow braised pork belly, pork (Pretoria) and studied at Silwood School Her advice to organisers is get as much croquettes, apple cider puree, pork jus, saffron potato and apple crisps. My of Cookery in Cape Town. detail as possible from the clients before recommendation of wine would be a “I have worked with some amazing the event – everything from dietary Pinot Noir. people, but my professional career really requirements, to special requests. started when I worked with Mr Wolfgang “Focus on individuality and the specific What trends are emerging at Allee Bleue, where I learnt so much,” needs of the clients. I believe that can in the conference industry she said. only result in a successful conference in regards to food? “I started out as a private chef while or event. Production schedules should Japanese-style cooking, for example, using small fish. studying psychology. I loved the ‘cheffing’ be distributed to all departments to so much that I applied to Silwood make it as stress-free as possible and What has remained and to my amazement I got in and constant communication with the host constant in this industry? changed careers. venue to convey the client’s wishes and Healthy food options. “Studying to become a chef is expectations is essential.” expensive and takes commitment, so On the topic of local industry What is your favourite after I completed my course I decided to challenges, she said: “In this country, I beverage? leave for the UK where I worked at No5 would say the skills level and salaries, Beetroot juice or Shiraz. on Bond Street. as we are losing a lot of experienced What is your favourite “When my UK visa expired I returned people due to unsatisfactory pay food? home to South Africa where I worked and long working hours within the Japanese food. in Franschhoek until the travel bug bit hospitality industry. again. So, I left to work in Dubai, and “I don’t agree with the Gordon What is your pet hate? after that again returned to South Africa Ramsey attitude of working 18 hour A dirty kitchen. to work at Tsala Treetop Lodge outside days. I believe if you are organised and beautiful Plettenberg Bay, before my structured and plan in advance, you What is your great love? A clean kitchen. appointment at Mhondoro.” can maintain a good 10-hour working In terms of goals for the next five years, standard without losing quality chefs.” Are you adventurous? she said: “My goals aren’t the same as Kristine is single and enjoys playing the I am very adventurous. I am currently other chefs who dream of owning their guitar and travelling. planning a trip to Nepal to solo hike own restaurant. I want to be able to Her advice to newcomers is: “Hang in and meet up with some friends there. Living in the bush every day is an teach cooking and perhaps open my own there. Learn as much as you can from adventure as we are surrounded cooking school one day.” your chef and remember everybody by the Big 5. The elephants Kristine said there are many different has their moment in the sun – and stay especially like visiting our lodge and aspects of her position that makes it humble.” vegetable garden. CASE STUDY 15 Avianto hosts corporate challenge

Avianto, in Muldersdrift, is a Turnkey Hydraulics recently hosted the Hydraulics, said hosting the event at Avianto well-established, highly regarded Cycle Challenge on 28 October 2016, at makes sense. Avianto, on behalf of SAFPA (South African “The staff are friendly and helpful. events destination that has Fluid Power Association). Richard Beswick, owner of Ilumin8, who become one of Johannesburg’s Turnkey Hydraulics was established specialise in outdoor events, helps assist in 1984, and is now a leading supplier, with marking the track, as well as having conference, teambuilding and designer and installer of hydraulic marshalls and paramedics on standby.” function venues of choice. equipment in South Africa, and is a She added: “The staff of Avianto are member of the Association. very organised, which makes the day flow vianto offers a variety of options The Association has been set up to raise smoothly. The food and drink is also great.” from conferencing, workshops to the professional standards of the hydraulics The event has grown year on year. This Aproduct launches, gala dinners industries, as well as to stimulate, promote year the event had 14 teams participating, and events. Avianto provides a relaxed education, and training in the pneumatics each team consisting of four riders. environment with expert assistance, and hydraulics fields. In conclusion, Samantha said: “We have creating a meeting place that inspires The cycle challenge is an annual event received lots of positive feedback from the constructive thought, camaraderie and and is held to bring SAFPA members participating teams. The great thing about positive action. Facilitators constantly together. It is the fourth year this event has this event is that we are able to interact remark on how effective their training taken place at Avianto. with companies within our industry on a sessions are at Avianto. Samantha Zackey, from Turnkey social level in a relaxed environment.”

AVIANTO_BEA Advert_Nov2016_repro.indd 1 2016/10/28 1:25 PM NORTH 16 VENUE REVIEW WEST PROVINCE THE ROYAL MARANG HOTEL The review 5 STAR LUXURY HOTEL & HIGH PERFORMANCE CENTRE By Stephanie Moss, director of Stephanie Moss Solutions Conferencing @ Marang Royal Marang Hotel at the Royal Bafokeng Stadium in Rustenburg was a pleasantly surprising find that I was able to recommend to my clients.

he venue was chosen slightly by grow and improve its service offering. default, as Rustenburg is not an We had a full pre-conference team on The sophisticated and luxury conference Tobvious choice. However, as the site 10 days beforehand. The management facilities at the Royal Marang Hotel guarantee venue was large enough for the group and the chef were most obliging with our your business or leisure event will run and offered full exclusivity, it was a exact and pedantic/quirky requirements. according to plan. Ideally appointed for good find. They went all out to oblige from a executive conferences, business planning We found the hotel to be of good solid catering, service and presentation sessions and your lavish private function, this 5-star hotel’s facilities are complemented four-star standing. The public areas and perspective. by personalised services and a discreetly rooms are attractively decorated and still Our 80s themed party on the terrace, stylish setting. very contemporary, considering it was with the glittering lights of neighbouring designed and decorated for the FIFA 2010 mines was a hit. Sports Campus @ Marang football tournament. Huge fun was had by all and it had a The bedrooms are spacious and have the carefree glamorous fun feel to it. Another biggest beds ever. plus – it was great to be able to continue The staff is most obliging and willing. with dancing and partying till whenever Nothing was too much trouble. we wanted to, due to no noise constraints However, we would suggest the as we had the entire hotel. hotel create a good relationship with We loved the idea that one could take event organisers who have a better over the property and have that feeling understanding of their client’s needs and of exclusivity and brand the hotel as the able to convey this to the management client’s private venue for a day or two. Surrounding the luxurious 5-star Royal Marang team. Royal Marang, you need to do more Hotel, the Sports Campus @ Marang provides a comprehensive set of outdoor facilities for a There is some room for improvement in marketing and promotion for this property variety of sports. terms of staffing levels and further staff and find additional value adds to entice It is made up of a world-class training base training is required on an ongoing basis. people to the mining areas of Rustenburg, with a range of professionally-designed sports The hotel and staff are all open to this as it could be a really great find for fields. Lying at the high altitude of 1,200m mentoring by organisers and I encourage many corporates at flexible rates in good above sea level, the campus is ideally located other organisers and clients assist in proximity to Johannesburg and, of course, for professional and amateur sports people making this an empowered venue. to Sun City and the Pilanesberg and all who seek the benefits of high altitude training. With this assistance, the venue can only that is on offer there. The sports campus is enhanced by a fully equipped, dedicated medical and rehabilitation centre. Please note that these facilities can be rented. Rentals may be short term or longer term and may be for single facilities or combinations of facilities to suit your purpose.

+27 (0)14 573 4100 | [email protected] www.royalmarang.com www.royalbafokengtourism.com VENUE WITH A VIEW 17

Choose Randlords for its breathtaking views

Arguably the venue view with the ‘most-est’ is in Braamfontein at the western fringe of the inner city of Johannesburg, and it’s a vista that belongs to Randlords.

erfectly perched at the highest point launches. The space can facilitate a plated Menus are tailored to suit each event. in Braamfontein, Randlords is an dinner for 200 to a cocktail party for 450. They offer a plated menu selector for Pexclusive rooftop bar and lounge Ample off-street parking is located on two seated dinners for a maximum of 200 venue, located on the 22nd floor of South basement levels. people. Also on offer is their cocktail menu Point Towers. “People’s reactions to the view are selector which includes choices of cocktails Floating high above the City of Gold, always the same – they’re wowed by and canapés, as well as bowl-food and late- its magical 360˚ views stretch from the what they see,” said marketing manager night food options. The Randlords menu majestic FNB Stadium in Soweto to the Tatiana Prihodova. selectors are complimented by a bespoke suburban Sandton skyline and beyond. She believes there’s something about wine and beverage list sure to tantalise the It is the ultimate address for exclusive a building being at the city’s core, yet most jaded of palates. corporate and private events. separated from any chaos and commotion The exclusive venue has become a Breathtaking during the day, the venue thanks to its height. “We have used the favourite for corporate functions, public comes alive at night and is ideal for cityscape to our advantage and we offer a events, weddings, birthdays and photo cocktail parties, weddings and product true 360˚ view of Jo’burg.” and TV shoots.

THE ULTIMATE VENUE WITH MAGICAL VIEWS Corporate events | Conferencing | Weddings

Tel: 011 403 1833 | [email protected] | www.randlords.co.za 18 VENUE OF THE MONTH

The Protea Hotel by Marriott® Karridene Beach Conferencing, banqueting and accommodation on Durban’s South Coast

arridene is known for its sporting, Protea Hotel Karridene Beach has the latest in conferencing equipment as well Situated just 20 minutes recreational facilities and attractions, as a 24 hour business computer and south of Durban, this Kincluding golf, squash, swimming, printing station. modern and luxurious deep-sea fishing and shark diving. The Protea Hotel Karridene Beach 21 deluxe king-size rooms, one paraplegic South Coast hotel resort recently had a major refurbishment, deluxe room, two junior suites, one is well-known for its creating even more luxury and comfort presidential suite, 24 timeshare apartments excellent conferencing and for our guests. The refurbishment included and 64 caravan sites. renovation of the bathrooms, new The Protea Hotel Karridene Beach has the accommodation, wonderful carpets, new air-conditioners, upgrading latest in conferencing equipment and can food, friendly hospitality and the three suites completely, and a facelift accommodate up to 180 delegates. first-class service. for the restaurant, bar, reception area The two venues can divide into five and the public toilets in the reception and separate venues, an executive boardroom conference area. and a magnificent sea facing viewing lounge Accommodation at the Protea Hotel overlooking the Indian Ocean. Karridene Beach is luxurious, elegant and Banquets can be catered for up to 150 spacious, with 56 deluxe twin bedrooms, guests and 200 delegates with trestle seating. VENUE OF THE MONTH 19

BOARDROOMS & CONFERENCE ROOMS

KARRIDENE ROOM WARNER ROOM 180 120 DELEGATES (CINEMA SEATING) DELEGATES (CINEMA SEATING)

CONVERTS INTO 2 SMALLER ROOMS CONVERTS INTO 2 SMALLER ROOMS 1X 100 DELEGATES IN 2/3 ROOM (CINEMA SEATING) 60 DELEGATES EACH (CINEMA SEATING) 1X 70 DELEGATES IN 1/3 ROOM (CINEMA SEATING)

VIEWING LOUNGE BOARDROOM (WITH A PRIVATE LOUNGE)

80 1 VENUE 6 TO 10 DELEGATES DELEGATES (CINEMA SEATING)

Guest amenities include air-conditioning, tea/coffee-making facilities, hairdryer and work desk, making it perfect for both business and leisure travelers.

Rumours bar Oakwoods restaurant

The outdoor undercover terrace Decor includes stylish granite tables overlooks the swimming pool and is covered in the finest table linen, while suitable to host braais and themed evenings designer chairs complete the ensemble, for guests up to 100. forming the perfect setting for hearty buffet Teambuilding breakfasts, terrace lunches and delicious KEY AMENITIES events can be buffet dinners. • Free high-speed arranged in There is also the well-appointed Internet various areas of Rumours bar, with an outside terrace area • Pool the resort. overlooking the swimming pools. • Restaurant Room The A wheelchair-friendly boardwalk leads BANQUETING GROUPS & service Oakwoods onto the beach. CONFERENCE • Airport shuttle Restaurant is There are two adult swimming pools and Old South Coast Road, Illovo Beach, on request housed in a a separate one for the kiddies. Durban, South Africa. at additional glass structure On-site recreational facilities include Tel: +27 (0) 31 916 7228 charge overlooking mini golf, a kiddies play park, trampolines, Email: • Parking the Umzimbazi volleyball court and the sports centre that [email protected] • Meeting event lagoon and the includes two squash courts, pool tables, [email protected], space lush KwaZulu- table tennis, a video arcade and sauna. [email protected] Natal vegetation A pool kiosk serving light refreshments is • Family travel www.proteahotels.com surrounding it. available on-site. 20 VENUE NEWS The President Hotel undergoes upgrade The President Hotel, one of Cape Town’s most beautiful urban resorts, is excited to announce its upcoming renovations, with the aim of making the hotel bigger and better, especially for its tourism and business-minded guests.

and hotel have become a technology leader, being number one choice among business professionals. With the conferencing facilities consisting of dedicated fibre line, the hotel is the perfect location for online content-driven product launches or high- end media events with specially designed packages providing an uninhibited internet experience. In addition to its conference centre, the President Hotel has adopted the latest in intelligent Wi-Fi technology, offering the fastest hotel speeds in the country. The President’s 200Mbs fibre link means guests can enjoy the fastest Wi-Fi in the comfort of the hotel, with no restrictions. With an implementation of the industry’s best practices, networks offer a safe and secure environment for a speedy ew hotels have so expertly combined from Germany, top-of-the-range sound internet experience. the often-contrasting requirements and lighting in all the venues. This upgrade will also offer guests Fof business and tourism,” said Unlimited 200Mbs Wi-Fi is available the ability to easily stream 1080p High Jeremy Clayton, general manager. as well as cutting-edge AV technology, Definition content from services such as “Our conference and event exciting food and beverage menus, and a YouTube, the iTunes Store, ShowMax and facilities lend themselves to an almost professional on-site team to ensure hassle many other online movie services on their inexhaustible range of adaptations to suit and stress-free conferences and events. own device. varying requisites, and the in-house events The conference room will now consist There will also be a newly implemented team is on hand for smooth organisation of fully automated sound, AV, AC and modern LED technology and lighting and preparation.” lighting controls. With three ceiling- throughout the hotel, new branded The hotel has launched their newly mounted NEC HD quality projectors and amenity ranges, as well as room décor refurbished, state-of-the-art conference three motorised screens, as well as 12 refurbishments including new scatter centre, making it the go-to location for high-quality Extron speakers installed cushions, throws, décor items and prints conferencing needs. in the ceiling allowing for voice-lift and on the wall. The facilities include a refurbishment of high quality sound for presentations The pool area will be receiving a imported, ergonomic wooden furniture and music, the conference facilities make-over with the addition of new sun loungers, side tables and a new Deck Bar poolside. While catching some rays, guests will be able to order their drinks from the comfort of the new and trendy pool bar and deck, set to be completed by December 2016. The Deck Bar will stock various wines, beers, cocktails and artisanal gin selection, for all guests to enjoy. The staff will also be receiving a make- over with new uniforms, inspired by Nelson Mandela and all the rich cultures of Africa. VENUE NEWS 21 A tranquil atmosphere at Aquila

Set in the pristine Southern Karoo Highlands against a backdrop of dramatic mountains, the Aquila Private Game Reserve & Spa offers an exciting taste of real Africa just under two short hours from Cape Town by road.

quila is home to an enormous venues have a variety of room set-ups variety of game, including the available, full catering amenities and ABig Five. professional conferencing equipment. Birding is also rewarding with many Aquila’s tranquil atmosphere encourages migratory birds stopping en-route at active brainstorming and out-of-the-box Aquila’s own wetland. Two- to three-hour thinking among business people. game drives are a perfect way to see the Aquila has an impressive activities list. animals (in four-wheel-drive vehicles, Besides the traditional open vehicle game in luxury, defined by its serenity and the quad bikes or on horseback). drives, the adventurous may chose a creative use of natural elements. From a conferencing perspective, Aquila horse-back safari or a quad bike safari. Year-end functions are also fully catered has two venues available. The larger Teambuilding activities are also available for as are gala dinners and there are smaller venue can seat up to 92 delegates, has and one of the more popular group and more intimate venues available. two breakaway rooms and an option to excursions includes a Big Five safari game Dinner at Stone Cottage, deep in the strategise in the Boma lounge. drives including sundowners in the bush. reserve is a “never to be forgotten” The smaller, more intimate ARC centre, The newly-completed spa at Aquila experience for groups of up to 60 guests. has a boardroom for 12 and a venue adds to the already exceptional services Entertainment can also be arranged for room seating up to 50 delegates. Both and facilities on offer. It’s a masterpiece functions.

Real Africa. Real Close To Cape Town. BIG 5 SAFARI Over 10,000 hectares of Big 5 Conservancy.

WINNER 2016 2014 / 2015 / 2016

www.aquilasafari.com Aquilasafari AquilaSafaris RESERVATIONS: +27(0)21 4307260 II MOBILE: +27(0)833 019 222 II E: [email protected] 22 TECH WATCH The ongoing evolution of the technical director

By David Gladwin, technical/production director of Creative Presentations

The role of an event organiser is becoming increasingly more complex as the number of individual services required to produce a successful event increase exponentially. These days one needs to contract broadband suppliers, network engineers, health and safety officers, risk managers, and a host of other specialists simply to provide the basic services.

hat is It is also advisable for required the technical director to Wtherefore is be included in the initial a working methodology planning of the overall whereby the event is broken event because the service down into manageable areas should include assistance in the of responsibility, each with its venue selection, production of own project head responsible for the floor plans and the design of the planning and management of the technical infrastructure, evaluation their operation from the initial briefing and recommendation of the technical through to the completion of the project. suppliers and production of operational Often the most complex aspect of an timeframe schedules, as well as the event is the technological requirement; management of the technical budget. a mix of disciplines ranging from the However, there is an increasing audio visual systems, video broadcast, expectation from clients to provide an interpretation, IT, Internet services and a added value service and so the role of the recent requirement, a temporary power technical director is now changing to that infrastructure installed in the venue to of a production director. facilitate charging of delegate devices. This role not only includes the All these services require the management of the technical aspects employment of individual specialised of the event, but has also developed to companies and all must be dovetailed include services such as the creation of the into a single seamless technical supply to overall event theme, recommendations on the event. the entertainment and the management On an average event, this will require of the entertainers during the event, the management of any number of liaison with the décor suppliers regarding separate companies, each with their own Therefore, it is essential that there is the practicality of the suggested design, working methodology and requirements. a single operational plan presented to and interaction with the venue and the all the suppliers in order to implement a design of the seating layout. logical and trouble-free technical service. It should also include a comprehensive WHO IS David Gladwin? Because of the increasingly complex knowledge of current health and nature of the technical infrastructure, it safety legislation. David is the technical/ is often difficult for an event organiser It is, therefore, advisable that the technical production director of to manage not only the non-technical or production director become an integral Creative Presentations. aspects of an event but also the audio- member of the core team managing the He studied multimedia visual content, and unless they have event and is present at all of the post-event technology at the University an indepth knowledge of the technical planning meetings and site visits. of Lancaster, and has been aspects, can often result in a less than The role, if contracted wisely, will have involved in the audio-visual perfect service. a positive impact on the overall success of industry since 1975. After working for a number Therefore, it is advisable to contract an event and help reduce the workload of prestigious employers and running his own the services of an independent technical of the event organiser and hopefully audio-visual company for ten years, he became director who will facilitate the technical their stress level and while incurring a an independent technical consultant to the suppliers on your behalf and provide a direct cost to the client, should be seen events industry in 1994, and has managed numerous large events (both local and single point of contact between yourself as an essential role in the ever increasing international) across five continents. and the service providers. complexity of an event infrastructure. INCENTIVE ACHIEVEMENT 23 Walthers DBS wins 2016 SITE Crystal Award

Walthers Destination Business Solutions was honoured with a 2016 SITE Crystal Award for “Excellence in Incentive Travel: Africa/Middle East” at the Crystal Awards Recognition Ceremony held 6 November during the SITE Global Conference in Panama City, Panama.

he Crystal Award is the most prestigious form of recognition Tin the global incentive travel industry,” said Rajeev Kohli, SITE president. “It not only recognises the outstanding organisations that win them, but also showcases the innovative ways planners can create extraordinary motivational experiences to maximise human potential and achieve tangible business results for their companies.” Cementos Moctezuma, a Mexican producer of cement and concrete products for the construction industry, conducts an annual incentive programme for its internal staff and distributors. Africa was selected as the preferred destination – a continent that few Mexicans have visited. While the global trends are for shortened programmes and staying closer to home, the programme demonstrated that an exceptional Moctezuma for placing their trust in our Cementos Moctezuma believes the incentive travel experience – even a team and for the creative freedom to incentive programme to Africa was a nine-night programme to a destination design a 10-day programme that allowed major factor in motivating both the staff’s more than 24 hours away – can motivate the 300 qualifiers to fully appreciate and distribution partners’ performance. spectacular results. our region,” stated Daryl Keywood, With primary objectives to drive sales Working closely with Walthers DBS, managing director, Walthers DBS. growth and market share, the company the company selected a nine-night “The complicated logistics of this achieved record results – a 36.6 per cent programme covering three regions and programme were no mean feat, and increase in earnings. four countries – South Africa, Zambia, we are particularly proud of the entire The return was phenomenal considering Botswana and Zimbabwe. Walthers team who managed to pull off a the construction industry GDP growth for Participants spent four nights at Cape really memorable event.” the same period was only 2.6 per cent. Town’s Table Bay Hotel, followed by two nights on safari at 13 lodges located in three South African regions. The trip OTHER 2016 CRYSTAL AWARDS WINNERS ARE: concluded with a three-night stay in • Best Destination-Based Experiential Incentive Travel Programme: Distant Zambia at The Royal Livingstone Hotel Frontiers, Gurgaon, India. overlooking The Victoria Falls, during • Excellence in Incentive Travel Europe: Spaintacular, Madrid, Spain. which participants also visited Botswana • Excellence in Incentive Travel Latin America: Argentina Travel Partners, Buenos and Zimbabwe. Aires, Argentina. “Pushing boundaries makes for a • Excellence in Incentive Travel North America: Maritz Travel – a Maritz Global great incentive. Having an open-minded Events Company, St. Louis, Missouri, USA. client, who was willing to consider some • Most Effective Incentive Marketing Campaign: ICP Group S.A., Warsaw, Poland. creative ideas, resulted in a truly special • Most Impactful Effort Toward CSR as Part of an Incentive Travel Programme: programme. BCD Meetings & Events, Chicago, Illinois, USA. “We sincerely thank Cementos • Programme Partner Winner: Amstar. 24 AAXO REPORTBACK 2016 First Exhibition of Exhibitions delivers high standard

Since its official launch earlier this year, the Association of African Exhibition Organisers (AAXO) has presented groundbreaking, high-quality, much-needed training events, and knowledge-sharing workshops to enable the industry to strive for new heights.

On the second day of the Exhibition of Exhibitions, exhibitors learnt about current trends, what works and which pitfalls to avoid. Exhibitors also had a chance to listen to Nicholas de Klerk from Expo Guys who talked about unique stand designs as well as how to best dress and decorate your stand to differentiate it from those of competitors. Justin Hawes, founder and chairperson of Event Greening Forum, a non-profit organisation that promotes sustainability in the events industry, spoke on event greening ideas and the future of the drive for sustainability. heir efforts to contribute to a followed with a look at the latest As the managing director of Scan standardised, profitable and thriving innovation in ticket and registration Display, Mr Hawes enjoys a unique 360 Texhibition industry culminated in the technology and offered valuable expert industry perspective which enabled him first ever Exhibition of Exhibitions which insight into how technology can be better to deliver deep insight into the world of took place on 19 and 20 October 2016. harnessed to drive user experiences sustainable exhibitions. The event was a resounding success and at exhibitions. For exhibitors, this event was their AAXO members were privy to world-class Washington-based Cadmium CD passport to exhibitions with world training, industry tips, networking and a project manager, George Heitzmann’s renowned international speakers and more glimpse of the exhibitions to take place presentation covered everything from than 50 exhibits of both shows available in 2017. marketing and technology, to floorplan to participate in as well as stand designers Over the two days, the Blue Wing development and an optimised and suppliers they can choose from. conference and events venue at the operations checklist. Suppliers, too, benefited from attending Ticketpro Dome in Johannesburg was Originally from South Africa, George this pioneering event as they marketed packed with more than 275 delegates and graduated from the University of Cape themselves to organisers and exhibitors. a host of local and international industry Town and has Project Management The event was of outstanding quality and experts per day. Professional (PMP) Certification – this further cemented AAXO’s position as the For organisers, topics such as new allows him to tailor his approach to authority in the exhibition industry and a exhibition technology for organisers, the South African market in particular. credible governing body passionate about and how to deliver unique value that The team from Lumi Global followed growing the industry and upholding world is not currently being offered by other with a detailed discussion on global class exhibition standards. marketing channels were discussed, while technology trends. Carol Weaving, chairperson of AAXO, is exhibitor training delved deeper into why A big drawcard of the event was one of thrilled by the feedback received after the exhibitions work, measuring ROI and the world’s top sales gurus and renowned Exhibition of Exhibitions. incorporating new interactive technology motivational speaker and trainer, Andy “This year’s Exhibition of Exhibitions into stand design. Preston, the UK’s top international exceeded our expectations. As we grow The first day of the organiser training leg sales speaker. and educate our exhibitor universe this kicked off with exhibitor case studies. Organisers got to rub shoulders with will result in growing our exhibitions During this session, organisers gained him on the second day of the Exhibition which in turns benefits the venues valuable insight into how companies of Exhibitions, while exhibitors enjoyed and suppliers. like Pyrotec and Franke leverage their PR sessions with Andy on the first day of the “AAXO is geared for growth and means relationships to use the media to help event. He delved deeply into prospecting business. Exhibitors have been reminded promote their presence at trade shows. and lead generation, objection handling to only deal with AAXO approved Blue Label Telecoms ticketing and and sales leads conversions, all designed to members who are credible and governed marketing executive, Brandon Duffield, grow their revenue and business. by a code of conduct that is meaningful.” SAACI NEWS 25

Bonjour Union of International Associations

(UIA) Round Table Europe By Adriaan Liebetrau, chief executive officer of SAACI

AS I write this article I am on a train approaching Marseille enroute to London via a stop-over in Paris to attend the World Travel Market and meet up with Team South Africa.

he UIA Round Table took place in members can play a part in helping the UN a difference and needs to be allowed Monte Carlo, Monaco this year. Home reach these goals. to play the role of an active citizen, be Tto our very own Princess Charlene, Of the 37 000 members of UIA, it is it running an office greening project or this 2 km2 city is home to 37 000 people estimated that more than 10 000 of these getting involved in other corporate social from 128 different nationalities. have a consultative or partnership of sort investment programmes. The round table was attended by CEOs with the UN. Some associations are even introducing of various associations and other NGOs It was encouraging to see how the boards with members under the age of mostly from Europe, but there were a few challenges SAACI face are similar all 35 to advise the directors on their plan for outsiders such as myself and Amanda over the globe. Some of these include the future. Shouldn’t our corporates start Kotze-Nhlapo from South Africa National membership growth and retention, doing the same? Convention Bureau. meetings and events, fund raising, social At the AGM at the 2015 SAACI UIA has very strict attendance rules and media and moving to digital platforms. The Congress during I urged members to requirements allowing only 30 per cent main one, of course, is how to take your adapt or die, so it was no surprise to me of participants to be from suppliers or members from spectator to volunteer? when three associations presented case convention bureaux. The talks made me think hard about the studies called “Evolve or Die”. Within the first 10 minutes of arriving at future and where we are going, not just Ask yourself: Can we still reach our the Grimaldi Forum, we were approached as an association, but also as a society. organisational goals and share our vision; by associations who had placed South Currently, 50 per cent of the world’s Are we stuck in the analogue world?; or Africa on their radar to host their events in population live in urban areas. By 2050 it is Can we move into the digital area?; Can the next few years. expected this will increase to 75 per cent. we just remain relevant or do we need to I realised again how lucky we are to How do we turn our roof tops into up our game and face future demands have the South Africa National Convention gardens, address water shortages which at the same time?; If we don’t create Bureau along with some provincial and city are here to stay? By 2030 more than it, someone else will; How do we build bureaux as the CEOs were not shy making 50 per cent of the global workforce will on our own strengths and leverage on it clear having one was a necessity, as they be millennials. As one myself, I see the others? We have some work to do … will not approach a country without it. challenges dealing with older generations Watch this space: During the conference The opening session of the UIA focused and bridging the generational gap will SAACI, SANCB and UIA met to see how on the United Nations 17 Sustainable have to be a priority for ALL organisations. we could work together to host our own SAACI TP.pdf 1 3/16/2016 8:33:47 AM Development Goals and how each The good news, however, is that Round Table Africa meeting in the coming association but more specifically its millennials really do care about making years… THE PILLARS

THA T GUIDE US

M Y FOUR KEY 1) SAACI Community Y 2) SAACI Intelligence

CM 3) SAACI Academy 4) SAACI Into Africa

MY THE WORK WE DO IS GUIDED B PRINCIPLE PILLARS: FOUR KEY TRIBUTARY CY PILLARS SUPPORT THEM:

CMY 5) Branding & Communication 6) Stakeholder Engagement K 7) Sustainability 8) Future Focus

Association Hub SAACI Head Ofﬁce Tel: +27 (0) 11 880 5883 158 Jan Smuts Avenue P.O. Box 381 Fax: +27 (0)86 218 6817 4th Floor, East Wing Parklands, Email: [email protected] Rosebank, Johannesburg, 2196 2121 Web: www.saaci.co.za

@SAACIOfficial f SAACI Official in SAACI Official www www.saaci.co.za Integrity | Intelligence | Innovation | Sustainability 26 EXSA NEWS

EXSA-LLENCE Awards announced

Celebrate success with the Exhibition & Events Association of Southern Africa (EXSA) at the Annual EXSA-LLENCE awards, taking place 26 January at the Ticketpro Dome, in collaboration with the Association of African Exhibition Organisers’s (AAXO) ROAR awards.

inning awards can help raise rational to fully represent design stand of EXSA-LLENCE within our Industry,” your company profile, instill projects that have been realised during the Mr Rix said. Wtrust and attract and stimulate 2016 year. To find out more about the judging new business. EXSA aims to give great This process will also be opened up to process, awards evening, or have companies the recognition they deserve non- EXSA members so as to allow for your stand judged, contact the EXSA and to celebrate Industry excellence. total industry inclusion and ensure that the office at 011 805 7272 or e-mail The selection process for the 2016 best are rated against the best. [email protected]. EXSA-LLENCE Awards will include pre- The submissions deadline for entries screening, followed by deliberation from has been set for no later than 12h00 Have you got what it takes a panel of judges with varied event on Tuesday, 10 January, 2017 and the to achieve EXSA-LLENCE? and exhibition backgrounds and design final review process, by a panel of senior • Was the stand design innovative? perspectives. designers and design professionals, will be • Did the stand design help Doug Rix, EXSA Supplier Forum chair, held on Thursday, 12 January, 2017. drive impressive results? explained that the awards call companies All entries that achieve a Gold level • Did the stand design help the client’s to submit evidence of their own top status from this first round of judging will campaign display transferable principles quality projects via the format of a new be judged by an external panel of design that other marketers can learn and Power Point template. The template allows experts to find a category winner. apply to their own campaigns? for the inclusion of reference photographs, “The ultimate aim of the Awards process • Did the stand design help the client’s campaign transform its organisation? renders and plans, as well as supporting is to provide a platform for the recognition

THE POWER OF EXHIBITIONS: Face-to-Face is Simply Better

We are the go-to people for exhibitions and events. What we’re all about ... motivational experiences Our members comprise of Venues, Organisers, Why we do it? ... business results Service Providers, Suppliers and Associate Organisations. Formed in 1980, EXSA is SITE ORGANISATIONAL MISSION recognised internationally as the voice of the • Site is the only global network of travel and event professionals committed to motivational exhibition industry in South Africa, and is always experiences that deliver business results available with help and advice. • Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures • Site serves as a source of knowledge and best practices where members can Contact Tes Proos T: +27 11 805 7272 F: +27 11 805 7273 E: [email protected] www.exsa.co.za make personal connections that sustain professional growth Office: + 27 (0)21 555 3617 Patrons: Fax: 086 698 7792 Platinum: Gold: Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these E-mail: [email protected] extraordinary experiences. That organisation is Site ... www.crystalevents.co.za SITE NEWS 27 Site Southern Africa and ICCA team up SITE Southern Africa and ICCA Africa recently teamed up to present a detailed workshop discussing business events to the Zimbabwe Tourism Authority/National Convention Bureau in Harare.

he group comprised 54 delegates from various departments within Tthe ZTA. Esmarè Steinhofel, ICCA regional director, Africa, presented on day one destinations with Victoria Falls being a third prize with the winners having blown covering destination marketing and world wonder and its close proximity to the judges away with a phenomenal the functions of a convention bureau Botswana, Zambia and the great Hwange presentation and programme that and role of ICCA as a global industry National Park. addressed the brief to the full and association, while Tes Proos, president of Ms Proos said: “At the end of the then some.” SITE Southern Africa, covered the second presentations, the various groups were SITE Southern Africa hopes to roll out day, starting with background on what each given an incentive brief and an more workshops into the rest of Africa SITE stands for, followed by a detailed impromptu competition was held to see during 2017, including the SITE Certified workshop on incentive travel. who could come with the most creative Incentive Specialist course prior to Industry guru, Glen Byrom, kindly incentive programme. Meetings Africa. agreed to participate as a guest speaker “The groups were full of fun, In addition, a regional business tourism and shared a wealth of experience with interactive, and highly competitive. The workshop is being considered for June the audience. Zimbabwe remains one resulting creativity was fantastic and we 2017. More details will follow once these of the world’s most exciting incentive ended up handing out first, second and events and dates are confirmed.

What we’re all about ... motivational experiences Why we do it? ... business results SITE ORGANISATIONAL MISSION • Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results • Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures • Site serves as a source of knowledge and best practices where members can Contact Tes Proos make personal connections that sustain professional growth Office: + 27 (0)21 555 3617 Fax: 086 698 7792 Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these E-mail: [email protected] extraordinary experiences. That organisation is Site ... www.crystalevents.co.za 28 ADVERTISERS INDEX

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Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market

For free entries in this calendar, please supply information to: Contact Publications, PO Box 414, Kloof 3640. Tel: (031) 764 6977 | Fax: 086 62 1867 | Email: [email protected]

LOCAL: 2017 LOCAL: 2017 26 FEBRUARY: 2nd Annual AfSAE Education Conference (held More information: Thebe Reed Exhibitions in conjunction with Meetings Africa) Venue: Sandton Convention Tel: +27 (0)11 549 8300 Email: [email protected] Centre, Johannesburg More information: Natalie Kensley, The Conference 16-18 MAY 2017: Tourism Indaba 2017 Company Tel: +27 (0)11 465 0334 Email: [email protected] Venue: ICC Durban and Durban Exhibition Centre 28 FEBRUARY - 1 MARCH: Meetings Africa 2017 Tel: +27 11 467 5011 www.indaba-southafrica.co.za Venue: Sandton Convention Centre, Johannesburg 2-4 JUNE: SAACI 2017 Congress www.meetingsafrica.co.za Venue: Tshwane (Gauteng) More information: Adriaan Liebetrau 19-21 APRIL: WTM Africa 2017 Tel: +27 (0)11 880 5883 Venue: Cape Town International Convention Centre, Cape Town E-mail: [email protected]. www.saaci.org

INTERNATIONAL: 2016

NOVEMBER 29-DECEMBER 1: IBTM WORLD. Venue: Barcelona, AUGUST 23-24: IBTM China. Venue: Beijing, China. E-mail: cibtm. Spain. More information: [email protected] [email protected] SEPTEMBER 26-28: IT&CMA Asia 2017. Venue: Bangkok INTERNATIONAL: 2017 Convention Centre, CentralWorld Bangkok, Thailand. www.itcma.com FEBRUARY 7-9: IBTM Arabia. Venue: Abu Dhabi, United Arab OCTOBER 10-12: IMEX America. Venue: Las Vegas, United States Emirates. More information: Tel: +44 (0)20 8271 2143. of America. More information: Tel: +44 1273 227311. www.ibtmarabia.com www.imex-america-2017.com MAY 16-18: IMEX Frankfurt. Venue: Frankfurt, Germany. More NOVEMBER 12-15: 56th ICCA Congress. Venue: Prague, Czech information: Tel: +44 1273 227311. Republic. More information: Mathijs Vleeming, marketing project www.imex-frankfurt.com manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The JUNE 14-16: IBTM America. Venue: South Florida, United States Netherlands. Tel: +31 20 398 1962. of America. E-mail: [email protected] Email: [email protected]. www.iccaworld.com

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Dorcas Dlamini: Protea Hotel Group ADVISORY BOARD: t: (011) 275 1000 | c: 082 903 7204 | [email protected] Helet Borchardt (Community): Sanlam Wayne Johnson: Fancourt t: (021) 947 4486 | c: 082 458 8211 t: (012) 653 8711 | c: 083 448 1324 | [email protected] [email protected] Denise Kemp (Public Officer): Eastern Sun Events Kim Roberts (Intelligence): The Forum Company Integrity | Intelligence | Innovation | Sustainability t: (041) 374 5654 | c: 082 654 9755 | [email protected] t: (011) 575 3750 | c: 082 652 2008 Aidan Koen (NTB Chair): Scan Display Solutions [email protected] OFFICE BEARERS t: (011) 447 4777 | c: 082 561 3188 | [email protected] Esti Venske (Academy): Cape Peninsula University of National Chairperson: Wayne Johnson Nonnie Kubeka (Government Representative): Technology Vice Chairperson: Dorcas Dlamini Gauteng Convention Bureau t: (011) 085 2500 t: (021) 460 3518 | [email protected] Treasurer: Glenn van Eck CMP c: 083 571 7410 | [email protected] Immediate Past Chairperson: Zelda Coetzee Jaques Fouche (Into Africa): Gearhouse SA Adriaan Liebetrau: t: (011) 880 5883 | c: 082 863 6302 Public Officer: Denise Kemp t: (021) 929 7232 | c: 083 607 2046 [email protected] [email protected] Chief Executive Officer: Adriaan Liebetrau Physical Address: Association Hub, 158 Jan Smuts Avenue, Nick Papadopoulos (KZN Chair): Eat Greek Liam Prince (Branding & Communication): 4th Floor East Wing, Rosebank 2196; Box 381, Parklands 2121. t: (031) 563 3877 | c: 084 450 5011 | [email protected] Selbys Productions t: (031) 700 6697 | c: 072 589 8782 t: (011) 880 5883 Kim Roberts (Advisory Board Representative): [email protected] The Forum Company t: (011) 575 3750 | c: 082 652 2008 Lillian Hlabangane (Stakeholder Engagement): BOARD OF DIRECTORS: [email protected] City of Tshwane t: (012) 358 8248 | c: 082 700 5172 Gwynneth Arendse-Matthews: CMP (C&E Forum) Andrew Stewart (EC Chair): PeriExpo [email protected] Southern Cross Conferences t: (021) 683 5106 t: (041) 581 3733 | c: 082 578 5987 | [email protected] Bronwen Shaw (Sustainability): c: 082 414 4378 | [email protected] Glenn van Eck CMP: Magnetic Storm Contemplating an Exciting Future | c: 074 892 3259 | Keith Burton: African Agenda t: (021) 683 2934 t: (041) 393 4800. c: 082 800 2616 | [email protected] [email protected] c: 083 415 4111 | [email protected] Desireé Smits van Waesberghe: Capemotion Moses Gontai (Future Focus): Zelda Coetzee: Imfunzelelo Tourism & Event Specialists t: (021) 790 2190 | c: 072 335 5282 Namanje Event Solutions t (021) 674 0013 | c: 084 657 5476 | [email protected] [email protected] t: 011) 538 7262 | c: 073 407 9322 | [email protected]

EASTERN CAPE Scott Langley (Sustainability): Durban ICC t: (012) 248 8820 | c: 082 787 6144 Chairperson: Andrew Stewart t: (031) 360 1315 | c: 082 382 8563 | [email protected] [email protected] Vice-Chairperson: David Limbert Denver Manickum (Community): I-Cube Alternative Marius Garbers: Baagisane t: (012) 362 6327 Treasurer: Glenn van Eck Advertising | t: (031) 701 0474 | c: 083 482 8525 | c: 082 789 7963 | [email protected] [email protected] Co-ordinator: Wendy Knott-Craig Lillian Hlabangane (Stakeholder Engagement): Nick Papadopoulos: Eat Greek t: (031) 563 3877 | City of Tshwane | t: (012) 358 8048 | c: 082 700 5172 | Committee: Natalie de Lange; Gill Dickie; Rachel c: 084 505 0113 | [email protected] Greensmith; Sadie Isaacs; Leigh Myles-Rohroft; Alastair Stead [email protected] Liam Prince – co-opted (Branding & Communication): Eastern Cape Co-ordinator: Wendy Knott-Craig Gearhouse | t: 031 792 6200 | c: 083 602 0442 | Emily Naidoo (Community): CSIR ICC t: (041) 360 4415 | c: 073 201 8699 | [email protected] [email protected] t: (012) 841 3435 | [email protected] Gavin Chowles: Angelic Wonders | c: 082 807 7325 | James Seymour: Durban KwaZulu-Natal Convention Leon Pheiffer (Stakeholder Engagement): EPH [email protected] Bureau | t: 031 360 1171 | c: 082 925 5508 | james@ Productions | t: (011) 100 3305 | [email protected] Gill Dickie (Sustainability): Budget Car Hire durbankzncb.co.za Melanie Pretorius (vice-chairperson): CSIR t: (041) 581 4242 | c: 079 527 7619 | [email protected] Ayanda Shabangu (Academy): Makulu Events t: (012) 841 3825 | [email protected] Rachel Greensmith (Future Focus): The Boardwalk | t: 031 261 1136 | c: 079 473 3800 | [email protected] Dr Nellie Swart (Academy): UNISA t: (041) 507 7777 | c: 082 290 4617 | rachel.greensmith@ za.suninternational.com NORTHERN TERRITORIES t: (012) 433 4678 | c: 082 771 0270 | [email protected] Chairperson: Aidan Koen Sadie Isaacs (Stakeholder Engagement): Nelson Mandela Pieter Swart (Intelligence): Conference Consultancy SA Metropolitan Municipality | t: (041) 582 2575 | Vice-Chairperson: Estelle Lötter CMP t: (012) 349 2301 | c: 083 230 0763 | [email protected] c: 082 990 7652 | [email protected] Treasurer: Vuyo Mzozoyana Jeana Turner (Sustainability and Into Africa): NFS David Limbert (Community): Magnetic Storm Branch Co-ordinator: Heather Heskes Technology Group | t: (011) 394 9554 | c: 071 440 3617 | t: (041) 393 4800 | [email protected] Committee: Chris Prieto CMP, [email protected] Leigh Myles-Rohroft: Hotel Savoy (JH Group) Brian Prowling, Bronwen Shaw, Yolande van den Berg Robert Walker (chairperson): Jukwaa Group t: (041) 368 8343 | c: 083 228 3928 | [email protected] NTB Co-ordinator: Heather Heskes t: (012) 667 2074 | c: 082 550 0162 | [email protected] Donna Peo: Fish River Sun | c: 082 941 6911 | t: (011) 787 4672 | c: 076 321 6111 | [email protected] WESTERN CAPE [email protected] Michelle Bingham (Intelligence): Sandton Convention Centre Chairperson: Jaques Fouche Seka Skepe: Old Tramways Building | t: (041) 811 8200 | t: (011) 779 000 | [email protected] Vice-Chairperson: Lerisha Mudaliar c: 079 996 2854 | [email protected] Zoe Broad (Branding & Communication): Treasurer: Jaco du Plooy Alastair Stead (Into Africa): Scan Display Scan Display Solutions | c: 083 5689819 | [email protected] c: 073 236 6618 | [email protected] Aidan Koen: Scan Display Solutions Co-ordinator: Lara van Zyl Andrew Stewart: PeriExpo | t: (041) 581 3733 t: (011) 447 4777 | c: 082 561 3188 | [email protected] Western Cape Co-ordinator: Lara van Zyl c: 082 578 5987 | [email protected] Tumi Longwe (Into Africa): The Forum Turbine Hall c: 082 223 4684 | [email protected] Glenn van Eck CMP: Magnetic Storm t: (011) 492 3888 | c: 071 049 8949 | tumi.longwe@theforum. Jaco du Plooy: NH Lord Charles Hotel t: (041) 393 4800 | [email protected] co.za [email protected] c: 082 413 2135 | [email protected] KWAZULU-NATAL Estelle Lötter CMP (Community): Ripcord Promotions Jaques Fouche: Gearhouse SA t: (011) 482 2835 | c: 082 651 4556 | [email protected] Chairperson: Nick Papadopoulos c: 083 607 2046 | [email protected] Vice-Chairperson: Scott Langley Felicia Mokhehle (Future Focus): SAB World of Beer c: 083 364 9000 | [email protected] Jan-Hendrik Fourie (Branding & Communication): Treasurer: Dawn Holmwood Prosperis | c: 083 245 5582 | [email protected] Vuyo Mzozoyana (Stakeholder Engagement): Co-ordinator: Carol Macnab Crowne Plaza Rosebank | c: 078 168 6489 | Andrew Gibson (Intelligence): Magnetic Storm Committee: Imran Ahmed, Tarannum Banatwalla, Tracey [email protected] c: 074 588 3054 | [email protected] Delport, Kim Gibbens, Terrilyn Goldman, Vicki Hooper, Denver Chris Prieto CMP (Academy): t: (011) 973 5138 | Angela Lorimer (Sustainability): Spier Manickum, Liam Prince, James Seymour, Ayanda Shabangu c: 083 778 2644 | [email protected] t: (021) 809 1101| [email protected] KwaZulu-Natal Co-ordinator: Carol Macnab Kim Roberts (Intelligence): The Forum Lerisha Mudaliar: Cape Town & Western Cape c: 079 072 0133 | [email protected] t: (011) 487 3819 | c: 082 323 3910 | [email protected] Convention Bureau (Wesgro) Imran Ahmed (Stakeholder Engagement): Aqua Tours Bronwen Shaw (Sustainability): Inspire Furniture Hire c: 072 631 7674 | [email protected] & Transfers | t: (086) 100 2782 | c: 082 410 7116 | t: (011) 287 2200 | c: 083 646 8778 | bronwenshaw@#outlook.com [email protected] Thiru Naidoo (Stakeholder Engagement): Cape Town & Brendan Vogt (Co-opted): Guvon Hotels & Spas Western Cape Convention Bureau (Wesgro) t: (021) 487 Tarannum Banatwalla: Jellyfish Catering t: (011) 791 1870 | c: 083 709 0489 | [email protected] t: 031 564 8034/8132 | c: 083 254 9462 | 8600 | [email protected] [email protected] TSHWANE Cindy Pereira Buser (Intelligence): Michee Tracey Delport (Future Focus): Aha Hotels & Lodges Chairperson: Robert Walker c: 072 192 5656 | [email protected] t: 031 536 6520 | c: 083 293 5190 | [email protected]. Vice-Chairperson: Melanie Pretorius Alshante Smith (Future Focus): CTICC Kim Gibbens: Aqua Mice Treasurer: Marius Garbers c: 071 299 0601 | [email protected] t: 086 100 2782 | c: 079 693 9530 | [email protected]. Co-ordinator: Heather Heskes Esmare Steinhoffel (Into Africa): ICCA Africa Terrilyn Goldman (Into Africa): Greyville Conference Centre Committee: Anette Burden; Nellie Swart; Leon Pheiffer; c: 084 056 5544 | [email protected] t: 031 309 1430 | c: 082 820 9473 | [email protected] Neliswa Nkani; Oscar Motsepe; Pieter Swart; Roz Prinsloo; Zandri Swarts (Community): Century City Convention Dawn Holmwood (Intelligence): Retired | t: (031) 765 7494 Jeana Turner Centre and Hotel | t: (021) 204 8000 | zandri.s@ c: 082 558 7383 | [email protected] Gauteng/Tshwane Co-ordinator: Heather Heskes ccconferencecentre.co.za Vicki Hooper: Venues for Conf. in Africa t: (011) 787 4672 | c: 076 321 6111 | [email protected] Esti Venske: Cape Peninsula University of Technology t: 031 764 0059 | c: 083 256 8120 | [email protected] Anette Burden (Future Focus): Casa Toscana Lodge t: (021) 460 3518 | [email protected] DIRECTORY 31

Treasurer: Andrew Gibbs t: 086 122 2678 | c: 083 260 8065 | [email protected] Brad Alder (Suppliers Forum): Octanorm Katherine Gunningham (Young Professionals t: (011) 433 2010 | Fax: (011) 433 1927 | c: 082 445 2661 Forum): Compex t: (011) 234 0604 | c: 060 983 9273 [email protected] [email protected] Andrew Binning (Organiser Forum): Karen Healey (Western Cape Forum): Resource Design EXSA OFFICE Inkanyezi Event Organisers t: (021) 510 7776 | c: 082 893 6036 [email protected] General Manager: Phumulani Hlatshwayo | Box 2632, t: (041) 363 0310 | c: 082 372 9247 [email protected] Denver Manickum (KZN Forum Chair): HalfwayHouse 1685 | t: (011) 805 7272 | iCube Advertising Fax: (011) 805 7273 | [email protected] | Lorin Bowen (Organisers Forum): Synergy Business Events t: (011) 476 5108 | c: 082 433 8687 t: (031) 701 0474 | c: 083 482 8525 www.exsa.co.za. [email protected] [email protected] Admin Manager: Thuli Ndlovu | [email protected] Neil Nagooroo (Venue Forum): SCC Lindy Cambouris (Venue Forum): CTICC t: (011) 779 0000 | c: 082 929 5241 Communications Manager: Aimee Delagey t: (021) 410 5000 | c: 071 888 2625 | [email protected] [email protected] [email protected] Patrick Cronning (Suppliers Forum): Expo Guys Doug Rix (Suppliers Forum): DK Design BOARD MEMBERS t: (011) 433 3260 | c: 083 281 5584 | [email protected] c: 082 579 7071 | [email protected] National Chairperson: Neil Nagooroo Zaida Enver (Organisers Forum): Pure Grit Clive Shedlock (Organisers Forum): Conker Exhibitions Vice-Chairperson: Andrew Binning t: (011) 467 5011 | c: 082 555 1049 | [email protected] t: (031) 312 2990 | c: 083 784 6004 Immediate Past Chair: Brad Alder Andrew Gibbs (Suppliers Forum): Concept G [email protected]

Secretariat: Mariaan Burger Tanya Angell-Schau c: +27 (0)82 557 8041 | e: [email protected] c: +27 (0)82 559 9007 | e: [email protected] COMMITTEE MEMBERS: Nicholas Leonsis: Adriaan Fourie c: +27 (0)82 564 6996 | e: [email protected] c: +27 (0)84 545 3355 | e: [email protected] SUB COMMITTEE Cindy Pereira Buser Official Journal of the Southern Africa Chapter (Business Africa Development): c: +27 (0)72 192 5656 | e: [email protected] of the Society for Incentive Travel Excellence Nicholas Leonsis (Chair): Justin Exner c: +27 (0)82 564 6996 | e: [email protected] c: +27 (0)60 302 6018 | e: [email protected] OFFICE BEARERS: Bunny Boolah: Barry Futter: Adventure Works Chapter President: Tes Proos, Crystal Events, Box 50596, c: +27 (0)83 632 2420 | e: [email protected] Waterfront 8002 | c: +27 (0)84 682 7676. c: +27 (0)82 335 4090 | e: [email protected] e: [email protected] Daryl Keywood SUB COMMITTEE Treasurer: Peter-John Mitrovich c: +27 (0)82 904 4967 | e: [email protected]. (Young Leadership Development): c: +27 (0)82 318 1889 | e: peter-john.mitrovich@ Henk Graaf Nonhlanhla Tsabalala: grosvenortours.com c: +27 (0)83 696 3307 | e: [email protected] c: +27 (0)71 351 4458 | [email protected].

ICCA AFRICAN CHAPTER: Secretariat: Esmare Steinhofel, CCA Africa Regional director Chairperson: Ben Asoro c: 084 056 5544 Commercial Director, Calabar ICC, Calabar Nigeria e: [email protected]. t: +23 48173098930 | +254722493146 www.iccaworld.com/dbs/africanchapter e: [email protected]

President: Nina Freysen-Pretorius ICCA AFRICAN REGIONAL OFFICE: The Conference Company Regional Director Africa: Esmare Steinhofel t: (031) 303 9852 c: 084 056 5544 ICCA – International Congress & f: (031) 303 9529 e: [email protected] Convention Association e: [email protected] www.iccaworld.com

OTHER ASSOCIATIONS OF INTEREST TO THE INDUSTRY

AAXO – Association of African Exhibition Organisers Chairman: Justin Hawes t/f: (021) 434 7023 | c: 082 708-1836 | [email protected]. Box 1597, Kelvin 2054 | t: +27 11 549 8300 Vice-chairman: Greg McManus www.skalsouthafrica.org [email protected] | www.aaxo.co.za FEDHASA National Office – Federated Hospitality STA – Sandton Tourism Association Chairperson: Carol Weaving Association of Southern Africa | Box 71517, Bryanston t: 083 558-5445 | [email protected] Secretariat: Cindy Wandrag 2021 | t: 0861 333 628 | f: 0867 165 299 www.sandtontourism.com. ABTA – African Business Travel Association [email protected] | www.fedhasa.co.za TBCSA – Tourism Business Council of South Africa Box 2594, Pinegowrie 2123 | t: (011) 888-8178 Manager – National Office: Lynda Bacon. Box 11655, Centurion 0046 | t: (012) 664-0120 f: (011) 782-3814 | c: 083 679-2110 | [email protected] PSASA – Professional Speakers Association of f: (012) 664-0103 | [email protected] | www.tbcsa.travel www.abta.co.za Southern Africa | t: (011) 462-9465 | f: 086 515-0906 c: or www.tomsa.co.za Founder: Monique Swart 083 458-6114 | [email protected] Member Relations Manager: Boitumelo Moleleki ANTOR – Association of National Tourist Office www.psasouthernafrica.co.za TGCSA – Tourism Grading Council of South Africa Representatives Executive Director: Nikki Bakker Private Bag X10012, Sandton 2146 | t: (011) 895-3000 President: Hélène Bezuidenhoudt SABOA – Southern African Bus Operators Association f: (011) 895-3001 | [email protected]. Vice-president: Wendie White Postnet Suite 393, Private Bag X033, Rivonia 2128 TINSA – Interpreters/Translators Network of Treasurer/Secretary: TBC t: (011) 011 9288 | f: (011) 011 9296 | [email protected] Southern Africa Box 41022, Craighall 2024 | c: 083 200 4444 President: Mr A Sefala Co-ordinator: [email protected] f: (011) 523-8290 | [email protected] Executive Manager: Mr E Cornelius t/f: (011) 485-2511 | c: 083 249 0010 | www.interpreter.org.za ASATA – Association of Southern African SATI – South African Translators’ Institute TPSA – Technical Production Services Association Travel Agents Executive Director: Marion Boers Box 2245, Pinegowrie 2123 | t: 082 371 5900 PO Box 650539, Benmore 2010 | t: (011) 293-0560/61 t: (011) 803 2681 | [email protected] [email protected] | www.tpsa.co.za f: 086 504 9767 | [email protected] www.translators.org.za Administrator: Tiffany Reed Chief Executive Officer: Otto de Vries SATSA – Southern Africa Tourism Services Association TTA – Tshwane Tourism Association c: 076 140-7005 | f: 086 505-1590 Box 900, Ferndale 2160 | t: (011) 886-9996 | f: +27 Box 395, Pretoria 0001 | t: 012 841 4212 Office Manager: Barbara Viljoen. 866832082. E-mail: [email protected] | www.satsa.com. [email protected] | www.tshwanetourism.com. EGF – Event Greening Forum Chief Executive Officer: David Frost Chairperson: Bronwen Cadle de Ponte 179 Jan Smuts Avenue, Parktown North, Private Bag X7000, Chief Operations Officer: Jenny Mewett Secretary: Sithembile Nzimande Parklands 2121 | (011) 447-4777 | [email protected] SKAL International South Africa Membership Co-ordinator: Liz Oosthuysen | | www.eventgreening.co.za International secretary: Anne Lamb [email protected] 32 THE LAST WORD Surviving Trump SA businesses to focus on R&D

By Elaine Bergenthuin, Patent and IP specialist at De Beer Attorneys

The Republican nominee, Donald Trump has sensationally won the White House as the next President of the United States of America and democratically elected Leader of the Free World. But what, if anything, does this mean for South Africa?

S Consul General of the United win, harsher trade restrictions will be put uncertain which position Mr Trump will States in South Africa, Teddy in place with emerging markets such as take in relation to the renewal of this Act. UTaylor recently advised that there Mexico and China – thereby creating more In addition, in terms of the role of US is no reason to expect any changes in the job opportunities for Americans. banks in project and trade finance, short US’ relationship with Southern Africa. In addition, on the topic of South Africa, term financing and the like, South Africa “People change, but our institutions Mr Trump stated during his campaign: has the largest exposure of any country remain the same. Our institutions will “South Africa is a total and very dangerous within the Eastern Europe, Middle East and survive the results of the elections,” Mr mess”. Trump also expressed his views Africa (EEMEA) region at 43 per cent of our Taylor said. According to Mr Taylor, US on South Africa upon the passing of Growth Domestic Product (GDP). foreign policy is (currently) geared to former-president Nelson Mandela: “I Uncertainty regarding the stance that Mr strengthen governance and institutions really like Nelson Mandela but South Trump will take in relation to the emerging of governance to enhance trade and Africa is a crime ridden mess that is economies such as South Africa is likely to create jobs. just waiting to explode – not a good mean that foreign investment will move A key question would therefore be the situation for the people”. Mr Trump to safe-haven markets or markets with extent to which Obama’s successor will has also during his campaign been less minimal (or beneficial) exposure to the deviate from the present trajectory of US engaged on international trade, foreign USA such as Russia and Hungary. This may foreign policy. aid and providing multilateral solutions therefore result in a direct decline in foreign In this regard, the economic policy which to international problems such as climate investment into South Africa. has strongly been advocated by President- change. It is therefore likely that Mr Trump In an emerging economy such as South Elect Donald Trump to date, has been very will loath to engage with South Africa Africa we need to remain focussed to isolationist. During his campaign, Mr Trump during his tenure as President. ensure that our companies and our indicated multiple times that should he What would this mean for South Africa? country remains globally relevant during an The African Growth and Opportunity economic downturn. Act (AGOA) is a United States Trade Act, The only way in which we can do so enacted on 18 May 2000. is to continue to actively invest in the This Act seeks to provide assistance to development of new technology and ideas, African economies and to facilitate bilateral especially where the potential market spans trade between Africa and the US through beyond the borders of South Africa. the provision of, for example, tax free This can only be done by maintaining exports from African countries to the US. investment in the R&D (Research and As one of South Africa’s largest trading Development) and innovation processes partners, trade with the US amounted to during tough economic times. US$12.7-billion in income for South Africa Globally, we are moving towards a in 2015. South African exports to the US “knowledge-based economy” and South were valued at US$896-million for the year Africa cannot afford to fall behind in to date, in June 2016. this regard. WHO IS The AGOA has also since its inception The short-term impact of Mr Trump’s Elaine Bergenthuin? created 60 000 jobs for South Africans election as the next President of the in the labour-intensive agriculture and United States may hold less than ideal Elaine Bergenthuin has acted on automotive industries. The AGOA Act has consequences for the fledgling South behalf of industry leaders in the ICT and since been renewed to 2025. African economy. telecommunication sectors in South Africa with regard to their intellectual property requirements However, negotiations regarding the However, it is up to South African including successfully representing clients in renewal of the Act are set to take place businesses to ensure that we remain ahead patent and trademark related matters before the during Mr Trump’s tenure as President. of the game and remain competitive High Court of South Africa. In view of the above, it is at this stage internationally in the longer term. businesseventsafrica.com Get today’s news today! E N FO

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