Warranted Contractor’s Eligible to undertake works grant aided by NIHE / AFFORDABLE WARMTH SCHEME 4. / LONDONDERRY REGION APR 2021

DERRY, / CAUSEWAY COAST & GLENS

FIND A CONTRACTOR NORTHERN IRELANDS HELPLINE LEADING CONSTRUCTION

CONSUMER PROTECTION 02870325980 SCHEME

CUSTOMER DISPUTE PROFESSIONALISM SMALL WORKS CONTRACT CUSTOMER INSURANCE WARRANTY CONCILIATION SERVICE www.searchni.co.uk

Contractors Insurance Guarantee Services (NI) Limited. Whitehall Chambers, 43 New Row, , Co Londonderry. BT52 1AE. Tel: 02870325980 Fax: 02870343641 EMAIL: [email protected]

A TYPICAL EXAMPLE OF THE SCHEME PROCESS

Select a C.I.G.S. registered “Warranted Contrac- tor” then verifies his registration status with the scheme office (02870325980) or online at www.searchni.co.uk

Outline, discuss and agree the schedule of works you want undertaken

Agree a Contract Price

Sign a Small Works Contract to formalise the agreement

Obtain an Insurance Warranty for the works (Subject to eligibility )

If you fall out with the contractor call on the C.I.G.S dispute conciliation service

Your Insurance Warranty (Subject to eligi- bility) runs for two years. Those without a valid certificate or warranty are not eligible for warranty cover.

CHECK THAT A WARRANTY APPLIES TO YOUR PROJECT TEL 02870325980 POSTCODE CONTRACTOR/TELEPHONE & MOBILE CONTRACTORS ADDRESS (List current at date on front cover)

REGION - begins CAUSEWAY COAST & GLENS

BT42 1RX PWG Joinery & Building 21 Thorncroft Ahoghill 028 2587 8822 07759 601100 Ballymena Co. Antrim

BT43 6QH DG Dillon Contracts 34 Lisnamanny Road Martinstown 02821 758314 07714 219962 Ballymena Co. Antrim

BT44 0SN John McAuley&Sons() Ltd 97a Ballyeamon Road Cushendall 028 217 71616 07912 177077 Co Antrim

BT47 4PU Saldec Limited 255 Drum Road 02877 740065 07891 913357 Co Londonderry

BT47 4SP Carnanbane Bldg Contr. Ltd 78 Magheramore Road Dungiven 028 777 42239 0754 8137378 Carolin Co Londonderry

BT49 9NB Mr Sean Donaghy 37 Laurel Road Glack 02877 765186 07740 121895 Co. Londonderry

BT49 ONL Devlin Building Services Ltd 37 Terrydremont Road Limavady 028 77762190 07720307547 Co. Londonderry

BT51 3SJ John Arthur Joinery 78 Moneybrannon Road 02870 868529 07712 864718 Coleraine Co. Londonderry

BT51 5BY O'Kane Construction Ltd 23 Glen Road 028 295 58321 07801 416654 Co Londonderry

BT51 5DG Ballymacaldrick Const. Ltd 27 Anticur Road Dunloy 028 27657146 07976016151 Ballymoney Co. Antrim

BT51 5EH PJ Mullan & Sons Ltd 107 Boleran Road Garvagh 028 70868736 07802 630903 Co Londonderry

BT51 5UH Cassidy Bros P&H Ltd 29 Lismoyle Road 028 29540057 07712 595275 Co Londonderry

BT51 5UU Mr Felim Quigg 30 Agivey Road KILREA 028 29540788 07885 619640 Co. Londonderry

BT53 6DB Holgar SpecialistGuttering Ltd 1 Beech Hill Ballymoney 028 276 63133 07715041600 Co. Antrim

BT53 6HE WB Quinn & Son 48 Newal Road Ballymoney 028 276 63136 07980 863194 Co Antrim

BT53 7HE Ballymoney Butyl Roofing 1A Boyland Road Ballymoney 028 27662956 07886 180647 Co Antrim

BT53 8QS A. Kane Construction 85 Lisnagat Road Liscolman 07736009591 07736009591 Ballymoney Co. Antrim

BT54 6EX Mr Joseph Hill 12 Drumawilliam Park Ballycastle 07835 178952 07835 178952 Co. Antrim

BT55 7NL Mervyn Caskey 8 Strand Crescent 028 70835631 07712 874313 Co Londonderry

BT57 8XD Mr Ivan Morrell 15 Craigaboney Road Bushmills 07736230581 07736230581 Co Antrim

REGION - begins DERRY & STRABANE

BT45 5EP B J J Construction Ltd 2 Rosgarron Road 02879 300708 07714 726854 Co Londonderry

BT46 5PQ Seamus Doherty 9 Seefin Hill 07845696645 07845696645 Co Londonderry

BT47 2JW FC Builders Ltd 2 Thornlea Gardens Lisaghmore, Waterside 028 71346603 07791293145 Derry City Co Londonderry

BT47 3AX GPL Contractors Ltd 21 Clon Road Eglinton 02871 810022 07711 822289 Co. Londonderry

BT47 3HL Edward Watson Construction 81 Road Eglinton 028 71812179 07714096102 Co Londonderry

BT47 3NP Mr Sean McLaughlin 217 Road Cross 07935 606954 07935 606954 Londonderry

BT47 3RE DME Bldg & Maintenance Ltd 27C Ballybogie Road Ardmore 07840 594375 07840 594375 Co Londonderry

BT47 3RP O'Kane&McLaughlin Bldrs NI Ltd 11 Bigwood Road Ardmore 02871 349421 07703 583506 Co Londonderry

BT47 4BY Kercon Construction Ltd Hawthorn House 1 Kincul Road 02877 781102 07879 413336 Co. Londonderry

BT47 4HE B&E Hone Construction (UK) Ltd 22 Mountfield Road Claudy 02871 337155 07803038766 Co Londonderry

BT48 0AE Armstrong Construction 2 Pennyburn Pass Londonderry 02871 263588 07885505284 Co. Londonderry

POSTCODE CONTRACTOR/TELEPHONE & MOBILE CONTRACTORS ADDRESS (List current at date on front cover)

BT48 0LY IMS Industrial Maintenance Ltd Unit 3B Springtown Way Springtown Ind Estate 028 71367048 07882 953806 Derry City Co Londonderry

BT48 7LB D V Ferry Bldg Services Ltd 1 Academy Terrace Derry City 028 71262788 07711 057388

BT48 7QQ J & P Contracts 3 Maybrook Mews Londonderry 02871 358646 07970 918817 Co Londonderry

BT48 7SE Nicor Construction 11 Bay Road Derry City 07803201657 07803201657 Co Londonderry

BT48 7TE Mr Fred Jones 50 Gleneagles Derry 02871 352757 07875 435730 Co. Londonderry

BT48 8DR B M C Construction Limited 3 Temple Court Buncrana Road 02871 266761 07710 416645 Londonderry

BT48 8HS TMC Joinery (NW) Ltd 22 Drive 07784189008 07856072511 Derry

BT48 8SL J. J. Joinery & Construction 132 Elmvale Londonderry 02871 357940 07812 654547

BT78 4HR RG Sproule & Sons 17 Letterbin Road 02881 662879 07710 513456 Roy Co. Tyrone

BT78 4LB Mr William Charles McMullan 64 Deerpark Road Newtownstewart 02881 661966 07771 728224 Co. Tyrone

BT78 4LX Walker Brothers 1 Kilstrule Road , Newtownstewart 02881 670759 07798 894650 Omagh Co. Tyrone

BT81 7BE Patrick & Gibson 47 Upper Strabane Road 02881 671873 07711 874597 Co. Tyrone

BT81 7HZ K R Muldoon Contracts 90 Strabane Road Castlederg 028 81679375 07921160657 Co Tyrone

BT81 7JL Mr. Samuel Barclay, 32 Grahamstown Road, Castlederg, 02881 670228 07810 356536 Co. Tyrone.

BT81 7RX D. Roulston & Sons 21 Learmore Road Castlederg 02881 679250 07764 830086 Co. Tyrone

BT81 7TF Mark Stevenson MWS Contracts 10 Creeduff Road Killen 07743 100275 07743 100275 Castlederg Co Tyrone

BT82 0SN Balcon Construction Ltd 117 Carrickayne Road Dunamanagh 028 71398019 07989178866 Co Tyrone

BT82 0SN Eunan Devine Contracts 82A Carrickayne Road Dunamanagh 028 71397117 079292 82304 Strabane Co Tyrone

BT82 8BD Stevenson Contracts 195 Main Street Strabane 07593 703628 07593 703628 Co Tyrone

BT82 8IW Maxwell & McHugh Ltd 45a Slen Road Strabane 028 71383328 07801 018037 Co Tyrone

BT82 8RJ Building Services Sion Ltd 5 John Wesley Street Stabane 07511432356 07511432356 Co Tyrone

BT82 9DH T C Builders NW Ltd 68 Lisnafin Park Strabane 07523234153 07523234153 Co. Tyrone

BT82 9GP Kane&McHughPlumbing&HeatingLtd 22 Glenfinn Park Strabane 028 7138 3555 07919381800 Co Tyrone

BT82 9HB WS Building Contractor 7 The Terrace 028 816 58749 07754568055 Co Tyrone

BT82 9QZ Carlin Const. & Joinery Ltd 1 Somerville Road Strabane 02871 886555 07736 348023 Co. Tyrone

BT82 OED Mr William Young 293 Victoria Road 02871 841642 07714 409327 Strabane Co. Tyrone

INTRODUCTION TO THE SCHEME BENEFITS

CONTRACTORS INSURANCE GUARANTEE SERVICES (NI) himself as a professional “Warranted Contractor”. using the recog- LIMITED nised logo and scheme promotional literature. You can verify the contactors registration status by telephoning the scheme office Over recent years there has been growing pressure on Govern- (02870325980) or visiting our internet site at ment and Local Authorities to protect householders from the un- www.searchni.co.uk. scrupulous element within the construction industry. For far too long the genuine professional contractor and the reputation of LEGAL PROTECTION: SMALL WORKS CONTRACT the Construction Industry, as a whole, has suffered at the hands of the "Cowboy Contractor". It is therefore important that, you The “Warranted Contractor” uses the scheme’s procedures and the consumer has protection and that the Contractor you appoint small works contract to legally bind his relationship with his cus- is a genuine professional firm. tomer thus protecting both parties’ interests and this will be re- ferred to in a dispute, as the basis of the relationship. CONSUMER AND CONTRACTOR PROTECTION CUSTOMER INSURANCE WARRANTY ELIGIBILTY Contractors Insurance Guarantee Service (NI) Ltd (C.I.G.S.) has been born out of this real need in to provide a The Customer can, as part of the Small Works Contract, be provid- method to protect the consumer from the failure and misbehav- ed with an Insurance Company backed warranty (Normally for a iour of the unscrupulous contractor. period of the two years).

THE NORTHERN IRELAND HOUSING EXECUTIVE Your contractor can arrange this as part of your contract. Such can be conditional as part of grant aid. If you do not receive a The success of the scheme was recognised when The Northern certificate or warranty from us and you have appointed one Ireland Housing Executive announced, in 1988, that certain reno- of our contractors then contact us immediately on vation and disablement facility grants would only be paid on condi- 02870325980. Those without a valid certificate or warranty are tion that the work be carried out by a contractor who is Regis- not eligible for warranty cover. tered with an eligible Warranty Scheme providing an Insurance backed Warranty. DISPUTES CONCILIATION

Contractors registered with Contractors Insurance Guarantee Ser- On warranted projects both The “Warranted Contractor” and Cus- vices (NI) Ltd are eligible to undertake works which are grant aid- tomer have access to the scheme’s professional conciliation proce- ed though NIHE & AFFORDABLE WARMTH SCHEME. dure to resolve disputes via amicable dialogue and negotiated consensus. Those with a valid warranty certificate can contact the The scheme is only applicable to works in Northern Ireland. scheme on 02870325980 to discuss a problem/dispute which falls within the warranty policy terms and conditions. WHAT IS A "REGISTERED CONTRACTOR"? PROVISION OF A CUSTOMER WARRANTY A registered contractor with Contractors Insurance Guarantee (Insurance Company backed protection) Services (NI) Ltd is a contractor where the scheme has been satisfied that.. For full peace of mind a “Warranted Contractor” registered with this scheme can provide an Insurance backed warranty underwrit- • the contractor's management and administration ten by Tokio Marine HCC., for contracts up to £150,000 (Plus structure is adequate for his activities. V.A.T.). Larger contracts will be considered if required.

• the contractor has had adequate experience in the WHAT COVER DOES THE WARRANTY PROVIDE? construction industry. • the contractor has adequate financial resources to fund The scheme warranty relates to building works and allied his operation. trades carried out in connection with the renovation, repair, exten- sion and construction of housing. (Normally for a period of two the contractor has suitable Employers and Public Liabil- • years. (As agreed in Small Works Contract and summarised on the ity insurances. Warranty Certificate). • the contractor's previous contracts have been com- pleted to the satisfaction of all parties. APPLYING FOR A WARRANTY • the contractor will encourage excellence and provide honourable practice in the conduct of his business and Prior to the commencement of the works the "Warranted Contrac- abide by the scheme code or conduct (copy available tor" and his client must sign and agree a Small Works Contract on request). (SWC). Each SWC has a unique reference number.

• the contractor will maintain a high standard of work- A contract for this purpose is supplied by Contractors Insur- manship relative to his trade. ance Guarantee Services (NI) Ltd. Alternatively a standard con- struction J.C.T. contract can be used in replacement of the scheme Compliance with this basic criteria is in itself an assurance to the Small Works Contract. The Small Works Contract is designed to consumer that the C.I.G.S. registered contractor is worthy of his clearly set out the responsibilities of both parties and in partic- status. The following booklet summaries the key benefits to you, ular the details of the contract, the agreed price of the works, in selecting a C.I.G.S. “Warranted Contractor” for your project.... method of payment, commencement date and period of the con- tract. THE BASIC SCHEME PRINCIPALS EXPLAINED If the contract involves a Local Authority grant, the "Warranted HAVE CONFIDENCE IN YOUR CONTRACTOR Contractor" has the right for the Grant payment to be assigned to him as part payment of the total contract price. A form of assign- A construction project can be one of the bigger financial decisions ment is normally provided by the Local Authority for this purpose. anyone can consider. The stress and worry of selecting a contrac- In doing so the contractor is agreeing to wait for Local Authority tor can be daunting to most and as such this scheme exists to payment (Normally after the works are complete). Any extras out- relieve you of that pressure. Price is important, but so is the con- side grant aid will need to be paid, in full, by you, the customer, fidence you have in the selection of the contractor. A C.I.G.S. during the period of the works. “Warranted Contractor” is vetted for you and can provide the ben- efits outlined in this booklet. If you are receiving Local Authority grant aid it is important you familiarise yourself with the Local Authorities documentation and IDENTIFY A C.I.G.S. WARRANTED CONTRACTOR rules. Your contractor may also have to sign documents.

Having been accepted to the scheme the Contractor, can promote THE SMALL WORKS CONTRACT

You will be able to contact them directly if you have any queries. Aiii) However, in the event of the warranted contractor no longer Be clear on these requirements before works start to avoid delays trading having failed to complete the works because of death, and/or administrative errors. insolvency or ceasing to trade the complaint must be referred to the scheme "Complaints Conciliation Procedure" to verify the Copy details of the Small Works Contract and any premium cost contractors status. If a decision is reached in favour of the in- are processed by the "Warranted Contractor" to the C.I.G.S. sured the scheme will assist in the appointment of another reg- office, who then issue a Warranty Certificate. istered contractor to undertake completion of the Works and the insurer will indemnify the Certificate Holder up to an amount be- A single Warranty Certificate showing the cover period is issued ing the proven additional cost of completing the Works, be- for the agreed period of the works, as specified on the Small yond the original contract price, in a manner equal to but not Works Contract. The Warranty Certificate is sent to the client with better or more extensive than that provided for in the contract copies sent to the "Warranted Contractor" and other eligible in- documents and not exceeding the limit of indemnity stated on the volved parties. (e.g Local Authority) Warranty Certificate.

If the original period of the works set out in the Small Works Con- Subject to the Insurer General Terms & Conditions tract is to be amended or extras have occurred either party can request in writing giving the reason for the change. If agreed an (B) SECONDARY WARRANTY COVER PERIOD amendment will be applied to the Warranty. The scheme will contact the client, contractor and/or Local Authority and/or Build- AFTER COMPLETION ing Control and/or occupational health (if applicable) at stages up to completion of the works to monitor the project progress. Bi) When the Works are completed by the warranted contractor he will be fully responsible for any proven defect/s arising before CONFIRMATION OF WARRANTY COVER the expiry date set out on the Warranty Certificate due to proven faulty workmanship or materials and he will rectify it at the earli- Warranty cover is only in force once the customer is in possession est possible moment and will bear the cost of this. of a valid Warranty Certificate issued by Contractors Insurance Guarantee Services Limited (NI) Limited. The sending of a Small Bii) However, if the warranted contractor is still trading and refus- Works Contract and warranty premium payment is not in its self es to rectify the proven defect/s the dispute confirmation of the issue of Warranty Cover. A contractor must be "Registered" with the scheme to enable a warranty to be issued. must be referred to the scheme "Complaints Conciliation Pro- cedure". If a decision is reached in favour of the insured and the VALID WARRANTY CERTIFICATE contractor continues to refuse to rectify the defect/s the scheme will issue a Default Notice specifying a notice period after which If you do not receive a certificate or warranty from us and the scheme will assist in the appointment of another warranted you have appointed one of our contractors then contact us registered contractor to undertake correction of the defect/s. The immediately on 02870325980. Without a valid Warranty insurer will indemnify the Certificate Holder up to an amount being Certificate issued by Contractors Insurance Guarantee Ser- the proven additional cost of completing the Works, beyond the vices Limited (NI) Limited no cover will apply. original contract price in a manner equal to but not better or more extensive than that provided for in the contract documents THE COST OF A WARRANTY and not exceeding the limit of indemnity stated on the Warranty Certificate. Subject to the insurer General Terms & Conditions If a warranty is required, the "Warranted Contractor" will include a modest fee in his Contract Price for the insurance backed warran- Biii) However, in the event of the warranted contractor no longer ty. The warranty premium is calculated on the Total Contract Price trading having failed to complete the works because of death, (inclusive of V.A.T.). The "Warranted Contractor" will outline this insolvency or ceasing to trade the complaint must be referred to when completing the Small Works Contract. If the contract is Local the scheme "Complaints Conciliation Procedure" to verify the con- Authority Grant aided this may be partly allowed as part of the tractor’s status. If a decision is reached in favour of the insured Grant Payment. the scheme will assist in the appointment of another registered contractor to undertake correction of the proven defect/s and LEGAL RIGHTS the insurer will indemnify the Certificate Holder up to an amount being the proven additional cost of completing the Works, beyond Contractors Insurance Guarantee Services (NI) provides protection the original contract price, in a manner equal to but not better or in addition to, but does not replace, consumer’s common law or more extensive than that provided for in the contract docu- statutory rights. Nor does it replace warranty or product guaran- ments and not exceeding the limit of indemnity stated on the tees already provided under normal manufactures/product guar- Warranty Certificate. Subject to Insurer policy terms and condi- antees or warranties. tions.

DISPUTES YOU AND YOUR CONTRACTOR

(A) PRIMARY WARRANTY COVER PERIOD (A) Communication: Many disputes arise due to the failure of both parties to com- PERIOD OF THE WORK IN PROGRESS municate their requirements.

Ai) The warranted contractor will be responsible, at his own ex- It is essential that instructions start with the completion of the pense to rectify any proven defects or snagging provided for in Small Works Contract. Any variations thereafter must be in writ- relation to the works specified in the contract documents. ing thus avoiding any misunderstanding.

Aii) If the warranted contractor is still trading and refuses to (B) Professional Supervision: rectify the proven defect/s the complaint must be referred to the scheme "Complaints Conciliation Procedure". If a decision is It is always preferable that, the customer have their own Builders reached in favour of the insured and the contractor continues to Surveyor or Architect supervising the Contractors work and for refuse to carry out and complete the works the scheme will issue a that person to approve the payment/stage payment to the Con- Default Notice specifying a notice period after which the scheme tractor. For the Contractor to have another professional person to will assist in the appointment of another registered contractor to talk to who is working for the Applicant avoids many difficulties undertake completion of the works. The insurer will indemnify the that can arise. Certificate Holder up to an amount being the proven additional cost of completing the Works beyond the original contract price, It is, however, recognised that the customer does not always in a manner equal to but not better or more extensive than that have or can afford professional supervision and as such good provided for in the contract documents and not exceeding the communication and paperwork is essential between both parties. limit of indemnity stated on the Warranty Certificate. DISPUTES CONCILIATION

If a dispute should arise under the contract and a valid warranty COMPLAINT: RESOLUTION NOTICE A has been arranged the following "Complaints Conciliation Proce- The scheme finds in favour of the insured and instructs the origi- dure" is available to both “Warranted Contractor” (Contractor) and nal warranted contractor to address the complaint, under this res- customer (The Insured).. olution at his own expense and an agreed time frame for comple- tion. COMPLAINTS CONCILIATION PROCEDURE Or Private Negotiation: Initially it will be the duty of the insured and COMPLAINT: RESOLUTION NOTICE B contractor to try to resolve any problem that may arise by means The scheme finds in favour of the warranted contractor and in- of private negotiation through amicable dialogue. structs the insured of their obligations/requirements under this resolution and an agreed time frame for completion.. Scheme Notification: Should a complaint remain unresolved through private negotiation the insured must formally write/ Or email to the scheme summarising the circumstances of the COMPLAINT: RESOLUTION NOTICE C complaint together with details of any alleged defective work- The scheme finds in joint favour of the insured and contractor manship and/or materials and forward a copy to the contractor. when joint responsibility is identified and instructs both par- ties of their obligations / requirements under this resolution and The insured may also contact the scheme by telephone, to dis- an agreed time frame, for both parties for completion. cuss and provide details of the complaint quoting the Warranty Certificate reference. Notification must be within a reasonable Or time of occurrence (maximum allowance is 30 days of such occur- COMPLAINT : FORMAL CLAIM / DEFAULT rence) and within the "warranty period". If following a Notice by the Scheme under resolution A or C above there is not satisfactory resolution of the matter (which is Scheme/Insurer officer appointed: Once the scheme receives subject of Conciliation) within the agreed timescale then the notification they appoint a scheme/insurer officer to the com- Scheme will issue a Default Notice specifying a notice period after plaint whose remit is to impartially investigate the allegations which the provisions of this Policy will apply and an alternative thoroughly. It is a condition of this warranty that the officer contractor will be appointed to complete the outstanding work. must receive full co-operation in respect of all aspects of his Subject to Warranty Policy Terms and Conditions. investigations:

* The Insured The officer will review the information already provided but may request the insured to provide further documentation and/or details regarding the complaint. The officer will also require full financial/payments details in relation to the project. He may also be required to visit the insured, independently and/or jointly with the contractor at the site address to obtain additional ma- Find a contractor terial which may include a photographic record. If the architect of the project has a supervisory role they may wish to provide additional supporting information on behalf of the insured. If the telephone insured is not a professional within the construction industry and the Architect only has provided a design function, due care by the insured must be made in presenting allegations of defec- Helpline 02870325980 tive workmanship and/or materials. The officer may require the insured to attend a formal site meeting, chaired by him, with other parties.

* The Contractor The officer will contact the contractor and/or (if required) arrange to meet him, independently and/or jointly with the insured at the For updated lists visit : site address, to obtain further details of the contract and a state- ment of the nature of the complaint from his (the contractor’s) prospective. Additionally the officer will review the contractor’s www.searchni.co.uk attempts to resolve the complaint with the insured through personal negotiation and the reasons why that approach failed. The officer may require the contractor to attend a for- mal site meeting, chaired by him, with other parties.

* Other parties Search by: The officer will request information or representation from any other organisation he considers will assist with the resolution of the complaint. These representatives may also be invited, by 1. Other Council Regions the officer, to attend a formal site meeting, chaired by him, with other parties. 2. Postcode Regions COMPLAINTS CONCILIATION PROCEDURE: RESOLUTION NOTICE

After assessing the information provided and discussing the complaint independently or collectively with each party the officer will co-ordinate continued dialogue to try to formulate a satisfactory amicable resolution to the complaint. After continu- ous assessment of the information provided and opinions of the parties involved the officer will, even if consensus cannot be reached, issue one of the following scheme FORMAL RESOLU- TION NOTICES...