Oldham Care Organisation

Information Pack

Information Pack orthern Care Alliance

Information Pack

HELPLINE

If members of staff are experiencing issues relating to the transfer of services from Pennine Care Foundation Trust (PCFT) to Northern Care Alliance (NCA), which cannot be resolved locally, a helpline will be in place for the first 28 days, please call 0161 206 6611

The purpose of the Community Services Transition Helpline is to ensure staff are fully supported through the transfer from PCFT to the NCA.

In the first instance it is recommended that staff consult the welcome pack that has been issued to all staff, which contains information on support service arrangements post transfer. If the answer to the query is not clear from the welcome pack, it is recommended that staff consult their line manager initially to discuss a solution.

The helpline is not intended to replace existing routes of escalation for operational matters within teams, nor the day to day support arrangements

which exist for corporate services (for example the IT helpdesk).

It provides a route for escalation for any urgent issues which could disrupt day to day operations.

A message from the Workforce Team…..

We are delighted to welcome our new colleagues. Most of you will continue to do the same job, in the same place. However, we understand that there will be various things for staff new to the Northern Care Alliance (NCA) to get to grips with in the first few weeks after transfer. This pack is intended to provide you with as much information as possible to guide you through. We have been working hard to ensure the transfer is as free from disruption as possible for you but equally we know that occasionally hiccups do occur, and the pack includes helpline numbers for you to ring should you need more support. Please do not hesitate to call the Community Services Transition Helpline on 0161 206 6611. We realise that for some corporate services staff joining us there may be more significant changes, such as a move of base, a new team and a new line manager. Your new line manager will be working hard to support you to settle in and we encourage you to raise anything at all that you feel would assist you as you find your feet. We hope you will be as excited to join us as we are to have you. Here at The Northern Care Alliance we are at the forefront of many pioneering developments in health and social care on both a national and regional basis. The Northern Care Alliance is a newly formed organisation made up of four care organisations; all of which provide something to offer every individual. If you want to make an impact in your career, The Northern Care Alliance is the place to do it. As one of the largest NHS organisations in the UK, we are creating an environment that will inspire and empower you to be the best that you can be.

Table of Contents

Welcome 3

Oldham Care Organisation

Welcome to Oldham Care Organisation 8

Welcome to Oldham Cares 10

Meet the Leadership Team 12

Overview of services 13

Northern Care Alliance (NCA)

Overview 14

Our vision 16

Key Operational Messages

On Call Arrangements 17

Bank Staff 17

Prescription Pads 17

PGDs 17

Key Departments

Clinical governance 18

Complaints 18

Health and safety 18

Incident reporting and Datix 19

Infection prevention and Control 20

Patient Advice and Liaison Service (PALS) 22

Patient and service user experience 23

Safeguarding adults and children 24

Volunteers 25

Staff guide to police requests 26

Communications 28

Estates and facilities 35

Car parking 35

Financial services 36

Health records 38

IM&T 39

Helpdesk 44

Informatics and Business Intelligence 45

Information governance 46

Interpretation and translation service 49

Learning and organisational development 50

Appraisals 50

Apprenticeships 50

Clinical skills training 51

CPD funding and external training 53

e-Learning 53

Equality, diversity and inclusion(ED&I) 55

Library & knowledge service 59

Mandatory and core training 61

Practice Education Facilitators (PEFS) 63

Preceptorship 63

Resuscitation and simulation training 64

Staff engagement 65

Talent and organisational development 65

Trainee Nurse Associates (TNA’s) 66

Widening participation 67

Education centres 68

Procurement 69

Workforce 71

Absence recording 71

Annual leave 71

Appraisal 71

Bank workers 71

Childcare vouchers 72

Employee self service 72

Expenses 72

Foundation Trust membership 73

HR policies and procedures 73

ID badges 73

Increments 73

Job descriptions 73

Lease cars 73

Line managers 74

Occupational Health 74

Pay day 75

Payroll cut off dates 75

Personal files 75

Place of work 75

Recruitment 76

Secondments 76

SMART timesheet 76

Tax on enhancements in July 76

Termination & change forms for ESR 76

Terms and conditions 77

Uniforms 77

Key contacts in Workforce 78

Useful links 86

Welcome to Oldham Care Organisation

Firstly, thank you for all you have done to support the people of Oldham, every day. We are delighted to welcome you to the Northern Care Alliance and commit to working with you to ensure you can continue to give your best to the patients and communities you serve. Our mantra during this period of change has always been “what we know, you know”. This commitment remains.

Oldham Care Organisation has been responsible for services predominantly based in the Royal Oldham Hospital (ROH), which lies within the Coldhurst area of Oldham on the boundary with Royton. It was the birthplace of Louise Brown, the world's first successful in vitro fertilised "test tube baby", on 25 July 1978. We still offer a full maternity service and have the facilities to care for premature babies in our level 3 neonatal unit; one of three in Greater Manchester. The hospital has a full accident and emergency department and offers a comprehensive range of acute and general medical and surgical services, including gynecology and inpatient care for children. Approximately 30% of those who attend ROH A&E come from outside of Oldham. The site also offers more specialist services including clinical haematology and vascular services for the wider population of the North East sector of Greater Manchester. Oldham Care Organisation is also responsible for endoscopy services on all four sites (Bury, Rochdale, North Manchester and Oldham).

Over the next few years our specialist service offer will grow with a capital build (£28m) being planned to create additional critical care facilities and theatre capacity as Oldham has been identified as a high acuity site under the Greater Manchester improving specialist care work.

We are delighted to see community services transfer into our Care Organisation. We currently provide community respiratory services through the Pennine Lung service and have experience of managing the Integrated Discharge Team with local authority and voluntary sector colleagues. The drivers for integration and this move to the NCA are to improve outcomes, deliver value, support innovation and reduce unnecessary interventions including reducing hospital admissions and to achieve our vision, which you helped to create, for community services:

“ Collective health and social care services work at a cluster level, supporting people to receive safe person-centred care, as close to home, and in as timely a way as possible”

Mark Warren, Director of Adult Social Care/ Managing Director for Community Health and Social Care will move his community health responsibilities into Oldham Care Organisation. This will bring continuity for staff and will also enrich the Oldham Care

Organisation leadership team. Children’s services will report into the Division of Women and Children’s.

Thank you to those of you who attended the recent “get to know you event” the benefits of integration for children are starting to take shape already.

Welcome to the Oldham Care Organisation family!

Mark Warren

Managing Director Integrated Adult Services/ DASS

Oldham Care Organisation/ Oldham Council [email protected]

Nicola Firth

Director of Nursing/ Chief Officer

Oldham Care Organisation

Northern Care Alliance [email protected]

Welcome from Oldham Cares

Oldham is a co-operative borough, with a strong history of working together, a place where everyone is encouraged to do their bit to create a confident, prosperous and ambitious place to live and work. As those of you who have been working here for a while will testify the quality of life in many parts of Oldham is good, but unacceptable levels of deprivation still affect many of our households. On many measures of wellbeing there are stark inequalities, both within Oldham and when compared with other parts of Greater Manchester. We need, with your help, to make a step change to drive significant improvements.

We’re working hard to make sure those essentials for a good quality of life – housing, employment, education, transport, environment – are in place for the people of Oldham. We have a good track record of delivering impactful programmes to tackle health inequalities. For example, Early Help, the parks outreach work, Focused Care, the award- winning Warm Homes Oldham scheme and dental health in under-5s.

The prize available to us is a significant shift in outcomes for our residents. By working together we have the potential to bring about huge change, huge relief and huge hope. Cracking problems in Oldham has a huge prize – if we can crack it here we crack it for everyone. To deliver this we created Oldham Cares to “See the greatest and fastest possible improvement in the health and wellbeing of the Borough’s residents.”

One of the first tangible steps on our journey was the colocation of community health and social care teams into the five geographical clusters. Thank you for your support in making this happen. The next step is to deepen this integration with primary care colleagues, hospital clinicians, the wider public sector (e.g. housing, police, welfare rights) and local communities themselves.

We need to shift to earlier intervention and prevention and build upon community strengths and support, using an asset based approach to meet the needs of people in communities wherever possible.

This is only going to happen through you. You are our best asset and if you have any questions regarding this transfer or the wider context of the changes we are bringing about in the locality please visit our website https://oldhamcares.com/about-us or get in touch.

Welcome to the Oldham family!

Donna McLaughlin

Alliance Director

Oldham Cares [email protected]

Meet the Oldham Care Organisation: Leadership Team

Oldham Care Organisation: Overview of Services

Northern Care Alliance

Pennine Acute Hospitals NHS Trust and Salford Royal NHS Foundation Trust have joined together to create a new Group of hospitals to deliver a variety of local health and social care services. This is known as The Northern Care Alliance. The Alliance is being developed to fully align and be consistent with the priorities of the strategic themes of the Greater Manchester Health and Social Care Partnership. It will develop new ways of working that will ensure patients receive consistently high standards of care. Salford Royal and the hospitals and community services that make up Pennine Acute have now become individual Care Organisations managed under The Northern Care Alliance.

The four Care Organisations are: Salford Care Organisation - Salford Royal Hospital and Integrated Services North Manchester Care Organisation - North Manchester General Hospital and Community Services Oldham Care Organisation – The Royal Oldham Hospital and Community Services Bury and Rochdale Care Organisation - Fairfield General Hospital & Rochdale Infirmary and Community Services

To enable the safe delivery of high quality care at scale, a leadership team of directors has clear accountability and authority to govern each Care Organisation. The new leadership teams ensure healthcare services are clinically and financially sustainable across a number of localities.

This means that patients, no matter where they are treated across The Alliance, will experience personalised care that is based on need and consistently high standards of care.

Each Care Organisation leadership team consists of a Medical Director, Director of Nursing, Managing Director, Finance Director and Director of Integrated Community Services where appropriate. Together they manage and are responsible for the day to day running of the hospitals and community services of their Care Organisation. Additionally one of the four members of each leadership team is appointed as the Chief Officer.

This new site-based operational management model has been designed to strengthen and improve senior leadership support at hospital level, strengthen engagement with staff and

clinical teams, and take operational decisions for each site and service included in its area. The leadership teams are also able to focus on strengthening relationships and joint working across health and social care with local care partners including local authorities, local commissioners, and the local community and voluntary sector in Oldham, Bury, Rochdale, North Manchester and Salford.

From 1 April 2017, the Trust Boards of both organisations at Salford Royal and Pennine Acute Trust delegated their functions to The Northern Care Alliance “Committees in Common”. While the two Trusts currently remain statutory bodies, The Alliance Committees in Common will effectively manage both Trusts.

Together as an Alliance of local healthcare providers we will be one of the largest NHS organisations in the country, serving a population of over 1 million people across our local communities.

It is planned that North Manchester General Hospital will join the new city-wide hospital Trust for Manchester following the merger of Central Manchester Foundation Trust and University Hospital South Manchester to create a Single Hospital Service (SHS).

Our Vision

Our vision is to be:

'A leading provider of joined up healthcare, that will support every person who needs our services, whether in or out of hospital to achieve their fullest health potential.'

At The Northern Care Alliance, while we realise ‘what’ our people do is important, we feel it is just as important to consider ‘how’ they do it. Our organisation has four values, which we expect members of our team to demonstrate as they go about their day to day work. These are:

 Continuous Improvement  Respect  Accountability  Patient and Customer Focus

We encourage ongoing feedback from patients and visitors about how well our people show these values as they do their jobs. We seek to be an equal opportunities employer and all individuals, regardless of race, nationality, gender or disability are encouraged to apply for all posts for which they are suitable.

Improving the health and wellbeing of the people and communities we serve across Salford, Oldham, Rochdale, Bury and North Manchester.

KEY OPERATIONAL MESSAGES

From the 1st July please continue to follow your existing policies and procedures you have in place at Pennine Care. You will be notified in due course of any changes you need to make in accordance with these policies in relation to your day to day duties.

Please note the following:

On Call Arrangements Bury Bury local Service Manager level rota will continue post transfer and services will be supported by the Bury and Rochdale Care Organisation senior management on-call rota. Oldham A bronze and silver rota for community services has been established for July and August. They will deal with all operational community activity. Escalation to a Director will draw on existing on call rotas across Oldham Care Organisation (NCA), Oldham Council, Oldham CCG, and Mio Care. This does not remove statutory responsibility for emergency preparedness which from 1st July rests with Northern Care Alliance.

It is planned that from 1st August community services will be integrated into the usual emergency preparedness/ on call arrangements for Oldham Care Organisation.

Rochdale Rochdale local Service Manager level rota will continue post transfer and services will be supported by the Bury and Rochdale Care Organisation senior management on-call rota.

Bank Staff

All bank-only workers (those who do not hold substantive roles) will need to sign a declaration confirming their skills, competence, qualifications and training with effect from Monday 1st July 2019 before they can commence their shift. A template for this purpose will be provided through the Transfer Hub from Monday 1st July – the shift manager will be responsible for ensuring the declaration is signed and retained.

Prescription pads Non-medical prescribers are advised to continue to use existing prescription pads. If you have any concerns contact your Non-Medical Prescribing Lead.

PGD’s Patient Group Directives will remain unchanged.

KEY DEPARTMENTS

Clinical governance You will have access to specialist advice and support from the relevant NCA Corporate teams and further information can be obtained from the Community Health Services Staff Transfer Hub at https://www.pat.nhs.uk/community-health-staff-transfer-hub.htm

Complaints

We are keen to resolve patients’, relatives’ and carers’ concerns at a local level whenever possible. Therefore, if you are aware that a patient, relative or carer is unhappy with any aspect of their care we would encourage you to support them or refer them to the most appropriate person in your department as they are best placed to assist in resolving any issues immediately.

We would encourage any complaints and concerns about care or treatment to be raised with the staff in the service or department at the time of occurrence. We believe that frontline staff providing care and assistance are best placed to address the issues raised immediately and, where possible, resolve them.

Health & Safety

The NCA is committed to ensuring the Health, Safety and Welfare of all our staff, visitors, contractors and members of the public.

We aim to prevent workplace accidents and cases of work related ill health, and to maintain a safe and healthy working environment.

Each Care Organisation has a well-established Health & Safety Committee. The function of these across the NCA is to resolve any health and safety issues that are site specific, and act as part of the wider consultative process in relation to policies and procedures and to keep the NCA leadership teams informed as to local business and matters of concern.

This encourages a proactive approach to the management of health and safety risks at local level. The committees meet regularly and are attended by Trade Union health and safety representatives, managers and the Health & Safety Advisors. These committees are chaired by the Care Organisation Associate Director of Governance.

Policies

As of the 1st July 2019 please use existing Pennine Care health and safety polices.

Key Contacts

Name Role Contact Details Stephanie Mills Group Assistant [email protected] Director of Health and [email protected] Safety Gaynor Hulley Health & Safety [email protected] Coordinator / CAS [email protected] Administrator Tel: 0161 656 1410

Incident Reporting and Datix

The NCA uses Datix for incident reporting and management. This includes Near Misses, Never Events and Serious Incidents across all categories of incidents including Information Governance, infrastructure, patient and/or staff incidents (This is a change from the Ulysses system used by Pennine Care Foundation Trust).

The Datix system is available to reporters via the Community Health Services Staff Transfer Hub at https://www.pat.nhs.uk/community-health-staff-transfer-hub.htm

Training is not required for staff reporting incidents. Reporters do not need a log in to report incidents.

Managers who will be accessing the system to manage incidents and/or risk will require a log on and training. Managers should receive a log in on Day 1 from the Datix team if they need it. If not, a request can be submitted to [email protected].

There will be a training session at each hospital site per month with additional sessions planned to support the transfer.

Details are available on the Community Health Services Staff Transfer Hub at https://www.pat.nhs.uk/community-health-staff-transfer-hub.htm

Policies

Please refer to the following policies for further support:

 Policy and Procedure for Clinical Negligence, Liabilities to Third Parties (LTPS), Property Expenses Scheme (PES) Claims and clinical Ex-Gratia Payments

 Inquest Policy

 Risk Management Strategy & Policy

Infection Prevention and Control

The Infection Prevention and Control (IPC) service is a corporate function of the Northern Care Alliance (NCA). Its aim is to identify and reduce the risk and impact of healthcare associated infections (HCAIs) for service users, staff and visitors, improve patient safety, inform both local and national strategy and support the delivery of an evidence-based, innovative consistently reliable model of IPC across the NCA.

The NCA IPC Model provides the ability to develop consistency and establishment of best practice at scale through central development of key policies and strategies, with delivery and assurance provided by local Care Organisation teams.

Structure

Each Care Organisation has its own local Infection Control Team, led by a Lead Nurse for Infection Prevention and Control, supported by a team of Infection Prevention and Control Nurses and other support services (surgical site infection nurses, surgical site infection officer, administration).

Each Care Organisation Infection Control team is responsible for:

• Delivering and providing assurance on the infection control programme and strategy within their Care Organisation • Providing an annual plan based upon each Care Organisation’s annual plan • Reducing variance • Contributing to the development of national Infection Control initiatives • Contributing to the development and implementation of policies and procedures within their Care Organisation • Undertaking nationally mandated surveillance and other appropriate audits • Producing trends reports and supporting the development of root cause analysis of HCAIs • Identifying and supporting innovations in practice

The Lead Nurses of the four Care Organisations Infection Control Teams are overseen by the Group Associate Director of Infection Control. The Group Associate Director of Infection Control is responsible for the overall running of the NCA Infection Control team, and is directly accountable to the NCA Deputy CEO/Executive Director of Infection Control/Chief Medical Director and to the Director of Governance and Corporate Nursing. This structure enables local support and knowledge whilst ensuring overall alignment, consistency and reliability throughout the group, as well as providing knowledge sharing and learning opportunities over a wider population.

Assurance and reporting

Each Care Organisation has its own assurance structure, with the Infection Prevention and Control Committee (IPCC) reporting into the Clinical Effectiveness Committee (CEC), which in turn reports into the Care Organisation Assurance and Risk Committee (CO ARC) and up to the Group Risk and Assurance Committee (GRAC), and ultimately the Committees in Common (CiC).

Performance reports are prepared on a monthly basis by each IPC CO team and submitted to the CO IPCC, CO CEC and CO ARC. Exception reports are submitted to the Group Infection Prevention and Control Committee (GIPCC) and GRAC.

Lessons learnt from across the Care Organisations are shared via the IPCC reports and at GIPCC to promote shared learning. Water Safety and Decontamination and Ventilation report into the IPCCs, and ultimately to GIPCC.

If you need advice or to report an incident

The seeking of advice or reporting of an incident should remain the same. If you are in any doubt or are not aware of who to contact then please refer to the key contacts below.

Key Contacts

Salford Care Organisation Name Role Contact Details

Group Associate Director [email protected] Linda Swanson IP&C Tel: 0161 206 5036 [email protected] Carol Howard Lead Nurse IP&C Tel: 0161 206 1989 [email protected] Tracey Astbury PA/Administrator Tel: 0161 206 8828 North Manchester Care Organisation Name Role Contact Details

[email protected] Mike Beesley Lead Nurse IP&C Tel: 0161 922 3162 Royal Oldham Care Organisation Name Role Contact Details

[email protected] Lorraine Durham Lead Nurse IP&C Tel: 0161 656 1921 [email protected] Lindsay Smith Adminstrator Tel: 0161 656 1782 [email protected] Asma Ali Clerical Assistant Tel: 0161 627 8663 Bury and Rochdale Care Organisation Name Role Contact Details

[email protected] Claire Doggett Acting Lead Nurse IP&C Tel: 0161 778 2912 Public Health HMR Community Name Role Contact Details

[email protected] Kevin Lawler Lead Nurse IP&C Tel: 01706 57900 [email protected] Jane Mitchell Secretary/Admin Tel: 01706 57456

Patient Advice and Liaison Service (PALS)

If you feel the patient, relative or carer would prefer to speak to someone who is not part of the service or department team then they can speak to a member of the Patient Advice and

Liaison Service (PALS). They offer confidential advice, support and information on health related matters to patients, their families and their carers. PALS can be contacted between 09.30 and 16.30, Monday to Friday on 0161 604 5897.

We realise that some people may not feel that they are able to raise issues with staff, so therefore we have a dedicated team who will be able to assist when necessary.

Key Contacts

Name Role Contact Details PALS Service Tel: 0161 604 5897 Monday to Friday 09.30 -16.30 Lynne Logan Group Associate [email protected] Director- Patient [email protected] Responsiveness

Patient and Service User Experience

Patient and Service User Experience are extremely important to the Northern Care Alliance (NCA). The Patient Experience Team supports all Care Organisations and sits within the Quality Improvement (QI) Division.

The Patient Experience Team help to coordinate action planning based on results from national and local surveys including Friends & Family Test feedback. The team encourage staff to ask, listen and act on feedback, for instance by regularly implementing ‘You said, we did’ as QI tests of change.

The Patient Experience Team promotes the importance of local Patient Experience Committees, helping these collaboratives to work on on-going improvements, the outcomes of which are reported into the relevant Senior Leadership Teams.

Following widespread engagement, the Patient Experience Team has coproduced the new NCA Plan to Deliver Person-Centred Care, Support & Treatment 2019-2022, to be launched in summer 2019. The Patient Experience Team will encourage teams to embed this three year plan (with KPIs), supporting them to develop bespoke Always Events, such as the ‘Hello, my name is’ campaign, which will help to deliver ‘what matters most to our Service Users’ and improve overall care.

Safeguarding Adults and Children

We have a statutory duty to make arrangements to safeguard and promote the welfare of children, to protect adults at risk from abuse or the risk of abuse and support the Home Office Counter Terrorism strategy, CONTEST, which includes a focus on PREVENT (preventing violent extremism/radicalisation). We also recognise our responsibilities under Section 11 of the Children Act (2004) to co-operate with the relevant local authorities and share responsibility for the effective discharge of the function for safeguarding and promoting the welfare of children.

The Safeguarding Operating Model in place is accountable and managed at a Northern Care Alliance (NCA) Group level reporting to the Board via the Director of Governance and Corporate Nursing and the Chief Nurse whilst providing a robust management infrastructure, expertise and specialist support to Local Care Organisations (LCOs).

Provision of the service is through a comprehensive framework, including subject expert staffing for both statutory and specialist posts; robust policies including compliance with Greater Manchester (GM) Safeguarding procedures for use by all practitioners; and comprehensive training and development packages.

For information regarding safeguarding policies, procedures and:

• Mental Capacity Assessment • Deprivation of Liberty Safeguard (DoLs) • PREVENT • Domestic Abuse • Self-Neglect and Hoarding • Mental Health Act • Dementia • Learning Disabilities and Autism Please contact the Safeguarding Team directly using the details below.

Key Contacts

Name Role Contact Details Linda Collins-Izquierdo Group Associate [email protected] Director of Governance & Corporate Nursing Clare Kelly Group Assistant [email protected] Director of Nursing – Safeguarding Children Stephanie Whitelaw Group Assistant [email protected] Director of Nursing – Safeguarding Adults

Kevin Hutchings Safeguarding Support Tel: 0161 918 4420 Manger Mob: 07854 665 511 Jennie O’Reilly MHA/MCA Support Tel: 0161 720 2458 Manager

Volunteers

Pennine Charity Fundraising and the Volunteers Service also forms part of Patient Experience. The Volunteers Service is currently under restructure. If you routinely have volunteers in your service area they will continue to work with you. If you have any issues please contact the Patient Experience Team.

Key Contacts

Name Role Contact Details The Patient Experience Team [email protected] Tel: 0161 918 4294

Staff guide to Police requests for statements or release of medical records

On occasions you may be approached by the police to give a statement or be interviewed regarding a patient or your work. This guide gives you practical tips on what to do if approached by Greater Manchester Police (GMP) to complete a statement. This guide also gives you advice on what to do if you are asked for medical records on a patient.

What to do when approached for a the interview. If possible, have them available statement? to you at interview (it is not a memory test); •Agree at the beginning of the interview that •If you are approached directly by the police you will be provided with or can take a copy to provide a statement ask for what purpose of your statement; it is being provided and ask for the request to •If the police officer writes out the statement be redirected via legal services to ensure do not feel you have to sign it immediately. adequate support is provided and to ensure The Trust recommends that you ask for time an appropriate template is provided. Do not to review the draft statement with a clear provide a statement without speaking to the head. It can be stressful being interviewed by legal team on [email protected] or the police and there is also a tendency to skim [email protected] . read when going over sentences you have recently said meaning that you are less likely What are statements requested for? to notice mistakes; •Possibilities include a criminal investigation •Following review, you should request any or at the request of the Coroner; appropriate amendments you wish to make to •In the case of live patients request that the the statement; police either provide consent from the patient •Preferably the police officer will go away and to provide the information or other legal type the statement and then provide it to you justification. Always speak to the legal team to check; if you are unsure why you are completing a •If during the interview the police officer statement; stops and says you are now under caution say •Agree a convenient time with the police that you wish to seek advice before officer to give the statement, this is a continuing; mutually agreed timeframe and does not have •Get back in contact with the legal team who to be straight away; will advise on next steps should you be placed •Arrange for someone, for example your under caution manager or a colleague, to be with you; •In some cases it may be appropriate to offer The organisation is here to support staff and to prepare a statement and ask that the police staff should not feel pushed into providing an come back to you if they have further urgent statement without discussing with the questions; legal team and their manager first. •Ensure that you review the records, any other relevant documents, policies etc. before

Key Contacts

Name Role Contact Details Alison Talbot Head of Legal Services [email protected] [email protected] Mob: 07702 235 694 Leanne Bond Deputy Head of Legal [email protected] Services Tel: 0161 604 5421 Legal Services: Oldham, [email protected] Fairfield, Rochdale and North Tel: 0161 922 3865 Legal Services: Salford [email protected] Tel: 0161 206 4807 Tel: 0161 206 0886

Communications

The NCA Corporate Communication Department is based at all sites across our Care Organisations.

The Team advises on and oversees internal staff communications, campaigns and corporate events, PR and publicity, high profile visits, external stakeholder management, social media, digital communications, and manages all press and media enquiries. We are also responsible for the corporate branding, visual identity and marketing of the NCA Group and services.

Intranet access

Our staff intranet (internal website) can be accessed from any networked PC, laptop, tablet or phone. The intranet can be remotely accessed from home, but only through a network NCA device.

The intranet contains news updates, information and contact details for clinical and non- clinical departments, and information about HR/workforce guidance including handy topics such as car parking, sickness and absence, expenses and other subjects. It is also the gateway to all clinical and non-clinical IT systems.

We currently have two staff intranet platforms; one for the NCA and one for Salford Care Organisaton. To access the NCA intranet (formerly PAT), go to http://nww.pat.nhs.uk To access to Salford Care Organisation intranet, go to http://intranet.srht.nhs.uk

Community services staff transferring with an nhs.net email may have not have immediate access to our NCA intranet. This will be addressed by our IM&T department in the near future as part of the post transfer plans.

Access to the Staff Transfer Hub

Staff transferring to the NCA from Pennine Care can, however, access the Staff Transfer Hub web portal, here at: https://www.pat.nhs.uk/community-health-staff-transfer-hub.htm

This is available from any web or mobile device via the internet. The Hub contains lots of useful information for new staff including a frequently asked questions section, welcome video, telephone hotline, and a place to submit any questions you have about the transfer.

Our Communication Channels

These are the established communication channels used across the NCA.

Connect

Connect is our weekly staff e-newsletter that is circulated to staff via email on Thursdays and is also available on our intranet. It comprises group-wide news, key updates, developments and information about events and stories related to each of our Care Organisations. It also features staff and service achievements, and feedback from our patients and service users. Connect will also be made available on the Community Health Services Staff Transfer Hub at https://www.pat.nhs.uk/community-health-staff-transfer-hub.htm

Team Brief

Team Brief is a monthly staff brief for the NCA and includes group-wide news and key updates. It is published on the second Wednesday of each month. It is briefed on each site by our Care Organisation directors. These are one hour staff briefings where all staff are invited to attend at our site education centres. Team Brief should then be briefed to all staff through a cascade system of face-to-face meetings in local teams. Staff are encouraged to feedback to their manager or [email protected]. Team Brief is available on our intranet and site notice boards. All previous editions of Team Brief can be found on the Community Health Services Staff Transfer Hub at https://www.pat.nhs.uk/community-health-staff- transfer-hub.htm

The forthcoming Team Brief dates are:

Wednesday 10th July: 12.30pm – 1.30pm Oldham F16, Education Centre, TROH 12.30pm – 1.30pm North Manchester Lecture theatre, Postgraduate Medical Centre, NMGH 12 noon – 1.00pm Bury Auditorium, Education Centre, FGH 1.30pm – 2.30pm Rochdale D3, RI

Wednesday 14th August: 12.30pm – 1.30pm Oldham F16, Education Centre, TROH 12.30pm – 1.30pm North Manchester Lecture theatre, Postgraduate Medical Centre, NMGH

12 noon – 1.00pm Bury Auditorium, Education Centre, FGH 1.30pm – 2.30pm Rochdale D3, RI

Wednesday 11th September: 12.30pm – 1.30pm Oldham F16, Education Centre, TROH 12.30pm – 1.30pm North Manchester Lecture theatre, Postgraduate Medical Centre, NMGH 12 noon – 1.00pm Bury Auditorium, Education Centre, FGH 1.30pm – 2.30pm Rochdale D3, RI

Loop

The Loop is our membership and community magazine which is sent out externally, but also has a limited circulation within the NCA. The magazine is issued every four months. Download The Loop online at: https://www.pat.nhs.uk/get-involved/members- magazine.htm

Website

The Pennine Acute Trust website can be found at www.pat.nhs.uk. The website is an important public facing communication channel, so it is essential that the content is kept up to date so that patients, public and partners can access up to date and useful information. The website acts as a repository for all of the Trust’s external public information including information about the board of directors, news, events and practical information for patients including car parking and travel information. This includes community services information.

There are also websites for Salford Royal www.srft.nhs.uk and a brochure website for the Northern Care Alliance www.northerncarealliance.nhs.uk.

Social Media

The NCA has a variety of corporate social media channels. There is a dedicated NCA Twitter, Facebook and LinkedIn platforms as well as a YouTube channel.

Each Care Organisation also has its own Twitter accounts including Salford Royal. We also have a NCA job/recruitment Twitter and Facebook.

 @NCAlliance_NHS  @SalfordRoyalNHS  @OldhamCO_NHS  @BuryCO_NHS  @RochdaleCO_NHS  @NorthMcrCO_NHS

The Communication Team often supports digital communication campaigns. If you would like to post a message to Twitter or discuss running a campaign then please contact the Digital Communications Team or the communication lead for your Care Organisation.

Facebook is a popular social media channel, particularly amongst patients. You can visit the NCA Facebook channel here: https://www.facebook.com/NorthernCareAllianceNHSGroup/ There is also a separate recruitment Facebook and a Facebook account for Salford Royal.

Instagram - If you’d like to share an image with us, please tag in our account, ‘Northern Care Alliance Group’ or use the hashtag #NCAlliance

LinkedIn – If you would like to browse information about jobs or link up with your colleagues please visit the NCA channel www.linkedin.com/company/northern-care- alliance-nhs-group

YouTube – From time to time the Communication Team will create a video to showcase the work of the organisation. This can be handled internally depending on capacity (please contact the Digital Communication Manager) or alternatively we can bring in a specialist production company to create the video. To view our YouTube video libraries go to:  https://www.youtube.com/channel/UCGUEMFxn5QFpzMzmMHWzlAQ  https://www.youtube.com/user/PennineAcuteNHSTrust  https://www.youtube.com/channel/UC7PdWSLdKNmaeuHOZWY2lAg

Handling public messages on social media

 Health and healthcare can be very emotive and some people may take to social media to comment on a personal situation or criticise our hospital services/staff. Please contact the Digital Communication Manager or your Care Organisation Communications Lead for advice.  See the Media policy for guidance about using social media at work including dos and don’ts.

All user email

The Communication Team can consider requests for all staff user emails or Care Organisation specific emails. These are for business critical or operational information only, such as IT systems downtime or outage or urgent incident information. Email [email protected]

Press office - Media enquiries

The NCA and our Care Organisations are committed to working with media organisations to ensure that our services and activities are accurately represented in the media and to wider audiences. The communications Team proactively issues news about service developments, staff achievements, publications and reports and other Group-wide news, whilst also responding to incoming media requests and enquiries.

Effective media relations are an important part of the Group’s communications strategy and can help raise the NCA’s and Care Organisations’ profile, promote staff and services, and manage and protect our organisational reputation. If you receive a media enquiry, are aware of an incident that may generate media interest, or have a good news story that you feel would warrant or benefit from publicity, please contact the Communication Manager (Media and External Relations) or the Communications Lead for your Care Organisation. The NCA has a Media policy.

VIP/high profile visits

The NCA has a policy for handling high profile VIP visits to the Care Organisations. This policy is there to advise staff how to handle a high profile or VIP visit to the Care Organisations. Should you like to organise such a visit then please refer to the policy. Please inform your line manager if you are planning a visit and ensure that the visitor and their staff are chaperoned at all times. Requests from the media to visit a ward or department are handled by the Communication Team.

Branding guidelines

In order to project a professional corporate image in all our communications it is important that staff adhere to our Corporate Brand Guidelines. These apply to Word documents that are shared externally, PowerPoint presentations, posters, and any materials or publications that are shared with patients, partners, the public and stakeholders. If you are unsure what branding to use on your communications then please contact the Communications Lead for your Care Organisation or a member of the NCA Group Communication Team.

Photography/Video

Where the Communication Team has capacity it can provide an ad hoc photography service, however, this is for PR purposes only, i.e. for photos that will go in a press release or an article in Loop or as part of a social media campaign. Medical photography is provided by Medical Illustration. Any video requests should be directed to the Digital Communication Manager. The Communication Team has a limited capacity to facilitate video production requests, but can recommend freelance video production companies.

Design

The Communication Team incorporates Design Services, which is a Salford based service focussed primarily on the production of Group design work including the Annual Report, Quality Account, patient information leaflets and corporate design work. This team has a limited capacity, however the Communication Team can recommend external freelance design agencies. Pennine Acute also has a preferred supplier arrangement with a design company which can provide posters / leaflets etc. Please contact the Supplies Team for information.

Contacting the Communication Team

If you would like to promote an event or story through our social media channels, please contact either the Digital Communication Team, or Care Organisation specific Communication Leads. For any general enquiries regarding the Trust website or the Intranet, please call 0161 918 4285 or email [email protected] with further details. For any enquiries or corporate communications advice, please contact a member of the team listed in the key contacts section.

Key contacts

Name Role Contact Details Andrew Lynn Group Director of [email protected] Communication & Tel: 0161 604 5459 External Affairs Nicola Berry Group Communication [email protected] Specialist - Projects Tel: 0161 627 8707 Toby Jenkinson Communication [email protected] Manager (Media and Tel: 0161 656 1390 External Relations) Paul McMullen Group Digital [email protected] Communication Tel: 0161 918 4285 Manager David Conway Group Digital [email protected] Communication Officer Tel: 0161 918 4283 Laura Maley Bury & Rochdale CO [email protected] Communication & Tel: 0161 778 3602 Engagement Manager Josie Neil Oldham CO [email protected] Communication and Tel: 0161 627 8703 Engagement Lead Helen Hunt North Manchester CO [email protected] Communication and Tel: 0161 6045459 Engagement Lead Jenny Aldersley Head of [email protected] Communications, Tel: 0161 206 4077 Salford Care Organisation Salford Primary Care Together Communications & Engagement Lead Stephanie Nelson Communication and [email protected] Engagement Manager Tel: 0161 206 8946 Salford Care Organisation

Estates and facilities

Key messages Properties will all be managed in the same way they currently are by PCFT either directly or via already agreed landlords.

Nothing will change fundamentally on day one. Access to buildings, car parking, cleaning, waste collection, sample collection, supplies ordering and delivery will all continue in the same way.

There are no plans to introduce any new systems immediately, although this may change over time as contracts are renewed.

Staff will continue to have access to the buildings they have previously accessed. No access passes will be disabled.

Car parking Car parking is dependent on the arrangements previously in place. This is something that the NCA wishes to support as we are committed to staff paying reasonable amounts for parking charges. If you currently have a valid Pennine Care car parking permit clearly displayed in your vehicle these will be permissible on the NCA hospital sites of Fairfield, Rochdale Infirmary, Salford Royal and The Royal Oldham Hospital.

Key Contacts Helpdesk details for each building will be issued to the locality leads for onward distribution once the property portfolio arrangements are fully finalised.

Financial services

Key messages It is not anticipated that any changes will be made to your current finance procedures prior to October 2019. It is important to maintain financial governance within the Alliance. Please continue to follow PCFT’s processes and Standing Financial Instructions for the requisition and payment of supplies in the initial period. For further detail, please see the Procurement section which follows.

Key things that will be different from October 2019 Finance systems will remain the same on 1 July for raising requisitions and authorising orders and invoices. Authorisation processes and hierarchies will initially be unchanged but will align with the NCA’s by 1 October 2019. Payroll services will be provided by ELFS (East Lancashire Financial Services). Payroll and Expenses claims are covered in the Workforce section of this guide. In case of Payroll queries, please contact the ELFS helpdesk at [email protected] The finance teams for Community services are predominantly based within the localities. They receive central support from finance departments at Turnpike House and SRFT. The community finance teams will continue to provide help and advice to budget holders as well as financial authorisation for vacancies which are raised on TRAC. Financial cost centre and expense codes will change, but will mirror the coding structure at PCFT. A mapping document is available on request. For requisitions, please continue to use the old codes in PCFT’s system. Budget holders will receive budget statements in PDF format via email. Finance staff will use a different financial ledger system at NCA. Full training will be provided.

Training on new systems The e-financials system encompasses all finance and procurement functions. Once training starts for the new requisitioning process, you will need access to this system for both ordering and authorising. This will be set up prior to training in the next couple of months. Full training will be provided to Finance staff within their teams.

Standing Financial Instructions (SFIs) A copy of the NCA’s financial governance framework can be requested from your Financial Services Team.

Key Contacts

Name Role Contact Details ELFS Helpdesk (Payroll [email protected] Enquiries) Tel: 01254 786 002 Helen Billington [email protected] Mob: 07739 041 926 Helen Sandiford Senior Management [email protected] Accountant-Oldham Tel: 0161 778 5330 Care Organisation Susan Terriere Senior Management [email protected] Accountant- Bury and Tel: 01706 517779 Rochdale Care Organisation

Health Records

Key messages Nothing will change fundamentally on day one currently it’s ‘business as usual’, however as all discharged records prior to 1 July are being retained by PCFT there will be an agreed retrieval process via the Health Records Team at SRFT in place for you to access these records. Discharged records prior to 1 July 2019 currently based on site will be archived by PCFT over the next few months. As records, which have not yet been sent off to archive, remain at your location, there is no longer a legitimate right for you to access the records without going through the agreed retrieval process.

PARIS Currently it’s ‘business as usual’, Access to Digital Clinical records (such as PARIS) will remain open to you, with the same login username and passwords you already have. Any new starters will also be able to have User accounts set up for Digital Clinical records access. Paper Records Only active patient records will be transferred as part of this process. These will remain where they are currently stored and staff will have access to these as they do now. Archiving & Retrieval All records for discharged patients prior to 1st July will be retained by PCFT and there will be an agreed retrieval process should they be needed via Health Records. Going forward from 1 July, discharged records will be kept on site for 12 months as has been standard practice. Policies As of the 1st July 2019 please use existing PCFT polices. Staff will continue to refer to existing policies. There will be plenty of notice if any changes to these are implemented so that staff can familiarise themselves with any new policies and procedures in advance. Key Contacts Name Role Contact Details

Stewart Reynolds Lead Manager For [email protected] Health Records Tel: 0161 206 5552 Governance

IM&T

Key messages All Clinical and locality based corporate staff will continue to be supported by PCFT IT through a Service Level Agreement and will continue to access the same Clinical Systems as they do today. Some Corporate Staff will be transferring to Trust HQ (Salford or Pennine) sites over the next few months at which time their support will transfer to the relevant site’s IT team. Everyone will continue to have access to their NHS Mail email account. However you will get an email to say your “Container” has changed, the part in brackets will now reflect your new employer - from (PENNINE CARE HOSPITALS) to (SALFORD ROYAL NHS FOUNDATION TRUST). This will take place over the next few weeks. Email standards Staff are reminded of secure transfers below. You are each asked to be mindful of the type of account you are transferring personal data to, this could even include within your new structures/departments you have moved to.

Source Email Recipient Email Security status NHS.net NHS.net Secure email transfer End to end encryption SRFT.nhs.uk SRFT.nhs.uk Secure email transfer Data stays on single secure network PAT.nhs.uk PAT.nhs.uk Secure email transfer Data stays on single secure network NHS.net SRFT.nhs.uk Unsecure email transfer Open data transfer NHS.net PAT.nhs.uk Unsecure email transfer Open data transfer NHS.net Other.co.uk Unsecure email transfer Other.nhs.uk Open data transfer SRFT.nhs.uk Other.co.uk Unsecure email transfer Requires encryption solution

IT Training Any IT or Clinical Systems training will continue to be provided as part of the SLA and raised through existing processes at PCFT. For Corporate Systems please refer to the relevant section in the Pack.

IT Policies All IT policies will remain on the PCFT internet, https://www.penninecare.nhs.uk/resources/policies-and-procedures/ For those staff transferring locations please refer to the local intranet for policies.

PARIS Currently it’s ‘business as usual’, but localities are sharing their plans and preferences associated with the transfer. This will also include identifying the requirements for information management and technology systems and support after the transfer. All System change requests need to go through your local Technology Programme Managers (See key contacts).

Remote working access This will remain the same for those staff remaining in their current location. Corporate staff who move to Trust HQ will be reviewed individually.

Systems and Clinical Staff Locality Based Trust HQ based Corporate Equipment Corporate Staff (Moving location over the next few months) Email No Change to your Same as Clinical Staff Same as Clinical Staff email address Group Group but in addition, in However you will line with your move, you notice the part in will be set up with either a brackets will now PAHT or SRFT email reflect your new account, to support employer - from accessing the device. Your (PENNINE CARE manager will advise on HOSPITALS) any use of this email to (SALFORD account for diary ROYAL NHS management within the FOUNDATION team. TRUST) We will work with you individually, as each individual’s needs are bespoke. (For any queries please contact your SRFT or PAHT IT) Laptops & No Change - Same as Clinical Staff Transferring with you. Peripherals Continue to use Group Your Manager will work current equipment. with IT to rebuild your It will continue to device with SRFT/PAT be supported by image. (For any queries PCFT (Part of SLA) please contact your SRFT or PAHT IT) Desktops No Change - Same as Clinical Staff Will not be transferring. Continue to use Group Your Manager will work current equipment. with IT to rebuild with It will continue to SRFT/PAHT image if be supported by needed (For any queries PCFT ( Part of SLA) please contact your SRFT or PAHT IT) Mobile No Change - Same as Clinical Staff Same as Clinical Staff Phones Continue to use ( Group Group Part of SLA)

Systems and Clinical Staff Locality Based Trust HQ based Corporate Equipment Corporate Staff (Moving location over the next few months) IM&T No Change - Same as Clinical Staff Support will be either Support Continue to be Group SRFT or PAHT dependent supported by PCFT on your new base IT ( Part of SLA) location. We will work with you individually, as each individual’s needs are bespoke. (For any queries please contact your SRFT or PAHT IT) Clinical No Change - N/A N/A Systems Continue to use ( Part of SLA) Corporate The plan is for you Same as Clinical Staff Same as Clinical Staff Systems to access some Group Group SRFT corporate systems through the internet as well as continue to use some PCFT systems.

Policies & You will be able to You will be able to When you move location, Processes continue to access continue to access you will be able to access Policies on the PCFT Policies on the PCFT your sites policies through Internet. Internet. their intranet

Data No Change - Limited Change - Will move to SRFT/PAT Storage (F& Continue to use Continue to use their Drives. G Drives) (Part of SLA) Personal Drives (Part of You have been requested SLA). However, there to clean your current data may be changes to the and identify which data G Drive which should will be transferring, so be being managed in that IT can work with you conjunction with your to transfer to new location manager. For any securely

Systems and Clinical Staff Locality Based Trust HQ based Corporate Equipment Corporate Staff (Moving location over the next few months) support or guidance please contact your TPM (See key contacts)

Data NHS Mail to NHS Same as Clinical Staff Same as Clinical Staff Sharing Mail is the secure Group Group way to transfer data. For any queries regards other types of sharing please discuss with your manager

IM&T Helpdesk and Key Contacts (As per your location)

Pennine Care [email protected] Tel: 0161 716 1234 Opening Hours - 08:00 - 18:00 Monday to Friday There is an on call service for situations where services are unable to deliver their service – the message on 0161 716 1234 changes when outside the standard service desk hours as above and provides the number to contact the on call service.

Escalations- [email protected] or [email protected]

Salford Royal [email protected] Tel: 0161 206 4250

Opening Hours – 08:00 - 17:30 Monday to Friday

There is an on call engineer is available outside of these hours on 0161 206 4250 option “1”

Escalations- [email protected] North East Sector (Bury, Tel: 0161 604 5678 Oldham, Rochdale) Escalations- [email protected]

Technology Programme Managers (TPMs)

Name Role Contact Details Sarah Waddington TPM Bury [email protected]

Michelle Flint TPM Oldham [email protected]

Suzanne Brook TPM HMR [email protected]

Any queries relating to the SLA please contact:

Name Role Contact Details Paul Moore [email protected]

Informatics and Business Intelligence

Key messages The service will continue as-is as part of an SLA agreement with PCFT. This will include access to information and dashboards as well as our statutory and contracting information requirements. Following the transaction we will be planning the safe move of information assets over to the NCA, this will be communicated in due course.

Key Contacts

Name Role Contact Details Informatics Support [email protected] Tel: 0161 206 8190

Information governance

Key messages The Northern Care Alliance understands that Information Governance and Patient Confidentiality are a key fundamental of all NHS team processes. While we are all beginning to work in multi-disciplinary teams and across organisations, new ways of working are developing. If you have any questions on this or general matters you will continue to be supported by a central Information Governance function. Your key contact will be based at Salford Care Organisation available by phone, by email or to attend site to offer required support. For any questions please email or call the team using the details below, we are here to support in times of need (no matter how small).

Key things that will be different on 1 July As from 1 July, any staff who have not completed their Information Governance mandatory training will need to complete this via your eLearning by your renewal date. Those who completed prior to transfer will have records of attainment transferred with them to NCA training systems. All staff are reminded that Information Governance training is a mandatory training requirement, completed as eLearning on an annual basis.

Policies Information Governance policies will be made accessible to all staff that have now joined the NCA. If in doubt please drop us a question.

Data standards All documents created from 1 July 2019, will now fall under the responsibility of Salford Royal, this should not impact you on a daily basis. For patients with open cases, their records will remain in locality to support continued care of those patients. For new patients records created will continue to be held in localities. Access to digital clinical live records (such as PARIS) will remain open to you, with the same login username and passwords you already have. Any new starters will also be able to have User accounts set up for digital clinical records access. Staff are reminded that all incidents (which are actual or near miss) breaches of confidentiality or Data Protection should continue to be reported in line with other reported incident types.

Date Incident occurred System Incident to be recorded on Pre 1 July 2019 Ulysses (these can be reported to Line Managers where you no longer have access) Post 1 July 2019 DATIX (access to the NCA Incident management system, will be available through the Community Health Services Staff Transfer Hub at https://www.pat.nhs.uk/community-health-staff- transfer-hub.htm

Email standards Transferring staff will retain their NHS.net accounts. Teams across the NCA will also have NHS.net accounts. Staff are reminded that transfers of data from NHS.net to NHS.net are secure, and therefore appropriate for transfer of personal identifiable data. Staff working with NCA teams, are also likely to use a SRFT.nhs.uk or PAT.nhs.uk email account. Until all teams are using a single organisation email platform, there are implications to staff on the ground. You are each asked to be mindful of the type of account you are transferring personal data to, this could even include within your new structures. Please refer to IM&T section for further information.

FOI requests (Freedom of Information) From the 1st July 2019 Freedom of Information requests will transfer to Salford Royal NHS Foundation Trust as the legal entity to whom the NES Community Services are transferring. The NCA has a central team who process all Freedom of Information contactable on the details below. For your part, you will be asked to provided content and response to enquiries over which you are responsible. Staff are asked to note the tight timelines of this legislation (of 20 working days) and support a timely response when asked to support a specific request. Should you or your service receive a local request under the Freedom of Information Act, please forward these to the contact details below.

SAR requests (Subject Access Requests – persons asking for copy medical records) Subject Access Requests as from 1 July will be processed by Salford Royal NHS Foundation Trust as the legal entity to whom the NES Community services are transferring. SARs for NES Community services will be processed through staff based at Salford Care Organisation. For your part, you will be asked to provided support in forwarding any requests received locally to that team, to support with supply of copy records as required and potentially in support or review of records prior to release for clinical harm and 3rd party content checks.

Staff are asked to note the tight timelines of this legislation (one calendar month) and support a timely response when asked to support a specific request. Contact details for the service are given below, please contact with queries at any time. All staff are reminded that as from May 2018 patients (any data subject) have been able to make a verbal request for their records. You are asked to continue to support your patients with these enquires by forwarding any request received to the contact details below. (A quick email summary of the verbal request is helpful in expediting a response).

Key Contacts Name Role Contact Details Hayley Barton Head of Information [email protected] Assurance Tel: 0161 206 7251 General Contact [email protected]

Subject Matter Support Telephone Email Information Governance 0161 206 7251 [email protected] queries

Data Processing/Data Sharing enquiries New system/process reviews (DPIA Support) Possible breaches of data protection Policy checks/content Information Asset Owner/Administrator support Data Flow mapping enquiries Freedom of Information 0161 206 7251 [email protected] Requests

Subject Access Requests 0161 206 7251 [email protected]

Secure data transfers 0161 206 4250 [email protected] Loss of kit

Interpretation and Translation Service

The Interpretation and Translation Department provides:

 Face to face (Language & British Sign Language (BSL)) interpreting

 Community Interpretation Services for external customers (Income generation) for around 13 Organisations to cover NHS services e.g. Oldham CCG & Pennine Care.

 Translation service for documents in written format e.g. letters, leaflets etc.

Bookings Out of office hours: Interpretation service is covered by the Care Organisations switchboard.

Telephone Interpretations can be accessed anytime without the need to book in advance.

Bookings need at least 3 clear days.

Bookings for deaf patients require at least one week’s notice as BSL interpreters are booked up in advance and may not be available at short notice.

Key Contacts

Name Role Contact Details Nayla Rehan Interpretation & [email protected] Translation Service Tel: 0161 627 8770 Manager Fax: 0161 627 8119

Monday to Friday, 8:00 to 16:30

Learning & Organisational Development

Learning and Organisational Development provides extensive education, learning and continuous professional development opportunities to all staff and partners. The NCA is a great place to learn!

Appraisals

Your appraisals at the NCA will come under the Contribution Framework 2.0 (or CF2 for short) system. This is a relatively new approach for performance reviews that moves away from a ‘one size fits all’ traditional appraisal process to a more person-centred, forward focused approach. At the heart of CF2 is the premise that we succeed One Conversation at a Time through a developmental and coaching approach.

You can expect to have an annual My Contribution Conversation with your manager as well as three quarterly discussions, the purpose of which is to provide clear expectations on your objectives as well as effective and regular feedback on how you are meeting these objectives.

Anyone in a team leader role can be expected to conduct My Contribution conversations; training is available to book on for appraisers over the next 6 months and further information is available to support you adopting the new approach.

Your current appraisal is valid however please aspire to move over to the new CF2. All the CF2 paperwork is available on the Community Health Services Staff Transfer Hub at https://www.pat.nhs.uk/community-health-staff-transfer-hub.htm

Key Contacts Name Role Contact Details Jo Sellar Curriculum [email protected] Development Co- Tel: 0161 720 2583 Ordinator

Apprenticeships

The Apprenticeship Service for the Northern Care Alliance is provided by the People Development Team. We are one of only five NHS Trusts in Greater Manchester to become an Employer-Provider to deliver in-house Apprenticeship training to existing and new staff members.

The People Development Team offers an Initial Advice and Guidance (IAG) service to all staff to identify and access the right Apprenticeship programmes to meet skills gaps, service needs and career progression aims. The People Development Team has been awarded the Matrix Quality Standard for our IAG services. The team then manages the delivery of Apprenticeship programmes using two delivery models:

1. Internal delivery of Apprenticeship training; this is through being accepted as an Employer-Provider on the Register of Apprenticeship Training Providers (ROATP) and an accredited centre for the delivery, assessment and IQA of related qualifications contained with the new Apprenticeship Standards and existing Apprenticeship Frameworks.

2. External delivery of Apprenticeship training; the team identifies an external training provider through NHS Shared Business Services (NHSSBS) framework and agrees a Service Level Agreement (SLA) with the external providers to deliver Apprenticeship programmes the team does not have the capacity to deliver. We currently offer around 20 different apprenticeships via this route.

Key Contacts Name Role Contact Details Apprenticeship Team [email protected]

Clinical skills training and state of the art simulation suites

Clinical skills and simulation training allows healthcare professionals (of all levels and specialties) to acquire new skills through a range of different teaching methods, as well as the opportunity to practice and refine existing skills. Training can range from face to face taught sessions incorporating the use of ‘task trainers’ to hone a particular skill or by using ‘high fidelity’ simulators in order to improve the management of complex clinical situations. Interactive e-learning programmes can also be accessed to support learning. This training enables staff to provide competent, compassionate and safe clinical practice when delivering care to patients. Clinical skills training is conducted within all the Care Organisations: Salford, Oldham, Bury & Rochdale and North Manchester. There are three state of the art simulation suites within the Alliance: The Dinwoodie Centre at The Royal Oldham Hospital, The Mayo Building at Salford Royal Hospital and The Limbert Education Centre at North Manchester General Hospital.

Examples for programmes delivered by the team:

Clinical skills Simulation Vital signs training Medicines management ECG training Deteriorating patient – MDT ward-related AIMS (Acute Illness Management) scenarios Venepucture AHP simulation Bespoke ‘tailor made’ training programmes

Key Contacts Name Role Responsibilities Contact details Diane Clinical Skills & Whole team [email protected] Hickford Overseas responsibilities Tel: 0161 206 1561 Nurses Lead / Mayo building, SRFT L&OD BP Toby Garrity L&OD Manager Simulation [email protected] - Clinical skills & Medicines management Tel: 0161 656 1133 Simulation Undergraduate medical Dinwoodie Centre, TROH education Jane Practice IV therapy [email protected] Chapman Development Venepucture Tel: 0161 778 5357 Nurse Cannulation Dinwoodie Centre, TROH Lindsay Practice NG insertion [email protected] Savage Development ECG Tel: 0161 206 8987 Nurse ANTT Mayo building, SRFT Schola Dube Practice Vital Signs [email protected] Development V Care Tel: 0161 206 4675 Nurse Mayo building, SRFT Andrea Practice AIMS [email protected] Hampson Development Tracheostomy Tel: 0161 206 2926 Nurse VTE Mayo building, SRFT

For further details on clinical skills training available please contact the team or log-in to ESR https://my.esr.nhs.uk/ and select “My Learning”.

CPD Funding and External Training

As with all NHS organisations, NCA receives monies from Health Education North West to support workforce developments. All non-medical staff are able to apply for externally funded training and the Associate Directors of Workforce and your line manager will consider applications in line with policy and workforce plans. Applications can be found in the NCA policy or questions can be made through the CPD email address. If you already have authorised study leave or approval to attend external training the aim will be to honour this but please discuss with your line manager. Key Contacts Name Role Contact Details CPD queries [email protected]

eLearning

The e-Learning team provide online training for staff across the NCA. The Team develop programmes covering a range of topics including core mandatory, clinical, systems and management training and offer support to help staff to access their online training.

How to access training You can access your e-Learning by logging in to ESR: https://my.esr.nhs.uk/

From here you will be required to enter your unique username (e.g. 236JBLOGGS01) and password. If you haven’t been provided with your username and password or Smartcard access for Employee Self Service or you have forgotten these details please contact:

[email protected]

Tel: 0161 206 8402

When you first login you will be asked to change your password. Once this has been saved you will be redirected to the ESR portal where you can access your e-Learning.

A shared training centre has been set up between SRFT’s ESR and PAT’s ESR, therefore you log into SRFT’s ESR (236) and then access PAT’s ESR training searching (352).

 Click on My Learning on the menu on the left hand side.  Select Learning Certification from the search drop-down box.  Type 352 and click Go.  Select the course you want to complete.

 Click Subscribe then Finish.  Click on the icon to Choose or enrol in class then Apply.  Click on Play to access the course.

Any training from Pennine Care Foundation Trust already completed and still in date will be transferred to your record.

NB: Core Skills Training Framework (CSTF) Competencies are currently being aligned to job positions so some training will be blue until this alignment has been completed.

When competencies are blue this means they are not required. This is temporary whilst the correct competencies are added to job positions. These will turn GREEN once the course is aligned if you are Compliant. RED is you are non-compliant.

70%

Before After

Some training This will turn will turn blue green once when complete aligned

Course advertisements You can see a list of the courses on offer via ESR and via the user guide.

The user guide explains how you can subscribe and enrol onto the courses and is available via the Community Health Services Staff Transfer Hub at: https://www.pat.nhs.uk/community-health-staff-transfer-hub.htm

Key Contacts Subject Matter Support Telephone Email ESR Login details and My 0161 206 8402 [email protected] Learning Password Resets (Mon-Thurs 09:00-17:00 and Fri 09:00- 16:00)

Requests for Smartcard 0161 206 8402 [email protected] access (Mon-Thurs 09:00-17:00 and Fri 09:00- 16:00) ELearning content issues: 0161 778 3436 [email protected] navigating the site, content NCA e-learning won’t open or display etc. helpdesk

Equality, Diversity & Inclusion (ED&I)

We believe that ED&I isn’t done in corporate offices by a central team but demonstrated by every leader and every member of staff working in all areas of the organisation every day of the year. With that in mind the commitment we offer you as you join us as a new colleague here at the NCA is to deliver accessible, inclusive services and contribute to a positive environment where everyone feels they can bring themselves to work. We provide and support a number of opportunities for staff passionate about advancing inclusion and reducing inequalities across the Group.

Staff Networks We believe in ensuring partnership working is embedded right across the NCA and that lived experience is at the heart of what we do. To support this we facilitate staff networks covering a range of underserved communities at each of our Care Organisations.

If you are interested in joining any of our existing networks or to get involved where we have a vacant chair position please feel free to contact any of our Network Chairs or the ED&I Team direct and we will be happy to help.

Bury & Rochdale Care Organisation Staff Network

BAME Network Co-Chair: Tariq Mohammed [email protected] Co-Chair: Assia Shah [email protected] Disability Network Chair Vacant Chair For further Information or to get more involved email [email protected] LGBT Network Chair Vacant Chair For further Information or to get more involved email [email protected]

North Manchester General Hospital Care Organisation Staff Network

BAME Network Chair: Adenuga Babafemi [email protected] (Baba)

Disability Network Chair Vacant Chair For further Information or to get more involved email [email protected]

LGBT Network Chair Chair: Karen Sales-Jones [email protected]

Royal Oldham Hospital Care Organisation Staff Network

BAME Network Chair: Halima Begum [email protected] Disability Network Chair Chair: Carol Pinkerton [email protected]

LGBT Network Chair Vacant Chair For further Information or to get more involved email [email protected]

Salford Royal Care Organisation Staff Network

BAME Network Chair: Aniqa Rashid [email protected] Disability Network Chair Chair: David Vaughan [email protected]

LGBT Network Chair Chair: Graham Philpott- Graham.Philpott- Roden [email protected]

Cultural Ambassadors We recognise the impact unconscious bias, privilege and cultural competency can have leading to inequalities for staff from underserved communities across disciplinaries and recruitment. As an organisation committed to reducing these inequalities we have worked in partnership with the Royal College of Nursing to introduce Cultural Ambassadors across the organisation to provide advice and support to decision makers within our disciplinary and recruitment processes.

Cultural Ambassador Programme Group Elaine Inglesby – Group Chief Nurse and Executive Sponsor Interim Director of People Cultural Ambassador Link for Bury & Jointly - Shafqat Azam & Raheela Durrani Rochdale Care Organisation

Cultural Ambassador Link for Royal Oldham Kim Ridgway Hospital Care Organisation

Cultural Ambassador Link for North Tuan Truong Manchester General Hospital Care Organisation Cultural Ambassador Link for Salford Royal Stephanie Webb Care Organisation

EDI Champions We actively recruit staff interested in supporting local services to advance inclusion and to promote human rights. We have a number of champions located across each of our Care Organisations who provide support for local managers as well as connecting with the ED&I Team to support specific projects or pieces of work.

Dignity at Work Advisory Service – Bullying and Harassment As an organisation we understand the awful impact bullying and harassment at work can have on employee wellbeing and the wider impact this can then have on patient care. With this in mind the ED&I Function are responsible for the running of a Dignity Advisor bullying service. The service is run by volunteers who receive specialist training and support from

the ED&I Team to enable them to play an important role as active listeners, providing clear signposting to specific sources of help/advice and in supporting staff to have the confidence to raise issues of bullying and harassment at a very early stage. If you are interested in becoming a Dignity at Work Advisor please contact the team.

Text Read & Write Trainers Text Read & Write is an innovative software package that supports staff who may have dyslexia, a visual impairment or another disability that impacts on their ability to utilise word processing and other software packages on their local computer. To access the software please contact the IT help desk who will be able to help you gain access to the programme locally anywhere across the Group.

Equality Impact Assessments (EQIAs) Here at the NCA we have built in EQIAs into both our Quality Impact Assessment Process and Policy Approvals process meaning that for any service change, project or policy to be approved they most first demonstrate that an EQIA has been completed and it has undertaken a quality review which is overseen by the ED&I Team. To submit an EQIA for review please email direct to [email protected]. We aim to provide a response as promptly as we can and within a maximum of four weeks in line with our team service target. If you have an EQIA that by exception requires an expedited review due to a clinical or statutory risk please email [email protected] setting out your request for consideration and approval.

Key Contacts

Name Role Contact Details Equality and Diversity Team [email protected]

Naheed Nazir Head of Equality and [email protected] Inclusion Tel: 0161 604 5891 Tara Hewitt Inclusion and [email protected] Engagement Manager Tel: 0161 922 3412 Shain Miah Equality, Diversity and [email protected] Inclusion Advisor Tel: 0161 922 3858 Joe McMahon Equality, Diversity and [email protected] Inclusion Advisor Tel: 0161 918 4032 Jerish Devine Equality and Inclusion [email protected] Admin Support Tel: 0161 604 5893

Library and Knowledge Service Our aim is to ensure that all staff, partners and students on placement have access to information services and the best possible evidence with which to support patient care, decision making, audit, innovation, education and research. To find out more about the Library & Knowledge Services please visit our website: www.pat.nhs.uk/education-and-research/library-services.htm

Join the library You are welcome to join the library and start accessing the wide range of resources and services available to you. To register for an account complete the online registration form using the link below or visit one of our site libraries: www.pat.nhs.uk/education-and-research/nca-library-form.htm

Your NHS Athens account and accessing e-Resources You will need an NHS Athens account to access the collection of electronic resources- including UpToDate, Clincalskills.net and our e-journals and e-books. If you don’t already have an Athens account, tick the Athens request box when completing the library registration form. If you already have an Athens account you will need to change your organisation.

 Go to https://openathens.nice.org.uk/Hub/resources  Log in with your Athens details  Select ‘Change organisation’ Enter ‘Salford Royal NHS Foundation Trust’ as the name of your organisation

Key Services

 Evidence search service: Need assistance sourcing evidence to support patient care, clinical practice, innovation, research, education or CPD? Then get in touch with our information professionals who will provide you with an expert search and a tailored set of results. To request a search fill out our online form or contact the team directly: [email protected]

http://www.pat.nhs.uk/education-and-research/literature-search-request_2.htm

 Training sessions: We offer bespoke training sessions at a time and place to suit you on a variety of topics including finding the evidence, critical appraisal, referencing

and advanced literature searching skills. To request a training session please fill out our online request form alternatively contact your local site library. https://www.pat.nhs.uk/education-and-research/book-training.htm

 Journal Clubs: If you run a journal club or are thinking of setting one up why not enlist the help of the Library and Knowledge Service. We can provide training in critical appraisal and interpreting statistics so you can take a critical look at any papers published in your speciality. We are happy to facilitate and support the operation of the journal club in your department so please get in touch for further details.

 Book and article request service: If the library doesn’t stock the book or article you require we can source it from another library on your behalf. To request an item contact your local site library.

 Current Awareness service: To help you keep up to date with the relevant research and evidence being published in you speciality/area of interest. Please contact the evidence search team ([email protected]) to discuss your requirements.

 Access to site Libraries: Available at Bury, Oldham, North Manchester and Salford. Space for quiet study and reflection, group work and drop-in computer suites for study and work, internet access and e-Learning. Computer training rooms are available to book at Salford, Oldham and Bury.

Resources We provide access to:

 Over 6,000 e-journals and 17,000 books and eBooks. Discovery our collection using the library catalogue: https://ncalks.soutron.net/Portal  Point-of-care clinical decision making tools including UpToDate and BMJ Best Practice  Healthcare databases, including Medline, CINAHL, EMBASE, EMCARE, BNI, AMED and PsycINFO  Specialist online nursing collections and online nursing procedures in Clinicalskills.net and the Royal Marsden Manual Online.  Health and wellbeing collection-all of our sites have books and resources to support the wellbeing of all staff covering topics such as mindfulness, dealing with stress, relaxation and anxiety  The latest textbooks, manuals and exam support  Management and leadership collection

Key Contacts Contact Details Locations of NCA Library & Knowledge Services Email the team at: Fairfield General Hospital Based in the Education Centre [email protected] Tel: 0161 778 2422 or [email protected] Royal Oldham Hospital Based in the Education Centre Tel: 0161 627 8463

Salford Royal Hospital Based in the Mayo Building Tel: 0161 206 8189

North Manchester General Hospital Based in the Postgraduate Education Centre Tel: 0161 720 2353

Mandatory and Core Training

Key messages Mandatory training will continue as before incorporating the Core Skills Training Framework (CSTF) subjects and any training you have already received at PCFT will be taken into account this will transfer over with you into Salford ESR. For Mandatory Training Queries please email [email protected] Please note work is ongoing to align Core CSTF competencies to your position. So your training compliance will show blue until this work is completed.

To book onto face to face training sessions: please email [email protected] or log on to ESR My Learning at https://my.esr.nhs.uk/.

To view the full course listing available please log-in to ESR at https://my.esr.nhs.uk/ and click on My Learning.

Accessing compliance records and reports You can check your compliance by logging in to ESR and going to My Learning. You will see a list of training to complete under the Competence Requirements heading.

The expiry date will be listed next to each course so you know when training is required. The compliance status is colour coded so you can see courses that you have completed, those that are required and those which are due for renewal.

Compliance reports for managers are also produced and the latest compliance reports will be produced and distributed appropriately to managers.

For Compliance reports please email [email protected] or [email protected]

Key things that will be different on 1 July Access to your individual training records will be linked to Salford’s ESR via a shared learning centre via Pennine Acute’s ESR.

Key Contacts

Contact Job Role Contact Details Name Mandatory [email protected] Training Queries To Book Face [email protected] to face Training Compliance [email protected] Reports Or [email protected] [email protected]

Gaynor Lead for Core [email protected] Varden Training Tel: 0161 206 5706 Alistair Learning [email protected] Cockroft Resource Manager John O’Leary Curriculum John.O'[email protected] Development Tel: 0161 778 5589 Coordinator

Yvonne Business [email protected] Harewood Support Team Tel: 0161 922 3015 Leader

Practice Education Facilitators (PEFs)

Student placements are managed across the NCA by a team of PEFs. This team will support student placements that are transferring from Pennine Care. The Team will support staff in the new assessor/supervisor standards and new nurse curriculum updates throughout the next few months in preparation for September 2019.

Contact details will be communicated to all teams to ensure continuity of support for student issues. Allocations from the universities will remain unchanged.

Policy for mentorship is due for review in light of the new assessor/supervisor standards. This will be developed over the next 12 months.

Key Contacts Name Role Contact Details PEF team PAT [email protected]

Preceptorship

Staff that are currently on a preceptorship programme will be transferred to the NCA Preceptorship Team and will be supported by them. Any new starters will join the NCA-wide Preceptorship Programme and will be identified through the recruitment process.

There will be a seamless transfer of these new starters. Contact details will be communicated to all those staff currently on preceptorship. Work is ongoing with NCA-wide preceptorship policy; community service will be engaged on this process. Key Contacts

Name Role Contact Details Preceptorship team [email protected]

Resuscitation and Simulation Training

The Resuscitation Team provides appropriate and effective resuscitation training to all grades and disciplines of staff throughout the NCA. The team acts as a source of expert advice and practical assistance on resuscitation matters.

For those staff wishing to attend a drop-in-session, they must access and undertake the e- Learning package prior to attending. Inductees must complete both the e-Learning package and attend the face-to-face Basic Life Support (BLS) Course.

Training

All our Resuscitation Practitioners have both clinical and educational expertise and work within the Resuscitation Council (UK) guidelines.

Courses delivered by the department include:

• Adult Hospital Basic Life Support • Community Basic Life support • Paediatric Basic Life Support • Immediate Life Support (ILS) • Paediatric Immediate Life Support (PILS) • Advanced Life Support (ALS) • Advanced Paediatric Life Support (APLS) • European Trauma Course (ETC)

For further details on clinical skills training available please email the team at [email protected] Or log in to ESR at https://my.esr.nhs.uk/

Key Contacts Name Role Contact Details Alison Welsby Resuscitation team [email protected] [email protected]

Layla Mottram Resuscitation team [email protected] [email protected]

Staff Engagement

The Staff Engagement Team supports:  The National Staff Survey  Quarterly Pulse Check Surveys  Staff engagement events  High Performing Team Development programme.

Key Contacts

Name Role Contact Details Jill May OD Facilitator - Staff [email protected] Engagement Tel: 0161 778 5590

Talent and Organisational Development

The Talent & OD team provide a suite of leadership development activities and interventions to strengthen and support leaders in delivering the transformation agenda and build a high reliability culture across the NCA. This includes programmes and workshops as well as 1:1 coaching for anyone wanting support with specific workplace issues. The team also provide in-depth, bespoke support to teams to help maximise effectiveness.

Key Contacts

Name Role Contact Details Talent and Organisational [email protected] Development

Trainee Nurse Associates

Our role is to develop the role of Nursing Associates (NA) across the NCA, to support our NAs in their transition into the organisation and the development of career progression pathways to encourage recruitment and retention of staff.

The Team work in partnership with the HEIs in the planning, delivery and review of development programmes and work with clinical leads to ensure this role is embedded into the NCA.

Key Contacts Name Role Contact Details TNA queries [email protected]

Widening Participation

The NCA Widening Participation Team (WPT) is a small team with the following remit across the NCA:

 To inspire our future workforce (work with schools, colleges and young people) – providing meaningful contact and work based learning with the aim of providing young people with an insight into the varied and wide range of job and career opportunities the NCA has to offer and to support them in pursing these career aspirations.

 To reach some of the most disadvantaged groups within our local communities to provide them with the opportunity to become job ready and to gain much needed work experience in order to step into paid employment in the NCA – providing a range of pre-employment programmes across the NCA.

 The main aim of the Pre-Employment programme is to support our local community and provide the opportunity to step into employment within the NHS. It is also a method of growing our own workforce. The programme allows us to work with learners for 14 weeks in total: 4 weeks in class and 10 weeks on placement in clinical areas.

Key Contacts Name Role Contact Details Allison Reader [email protected] Tel: 0161 206 4184 Susan Kelly [email protected] Tel: 0161 604 5424

Education Centres

Please use these details to book classrooms and meeting rooms in our education centres.

Education Centre Contact Classroom and Meeting Room Bookings Number Education Centre 0161 778 2935 [email protected] Fairfield General 0161 778 3381 Hospital Rochdale Old Road Bury BL9 7TS Education Centre 0161 778 2935 [email protected] Rochdale Infirmary 0161 778 3381 Whitehall Street Rochdale OL12 0NB Education Centre – 0161 720 2957 [email protected] Trust Headquarters 0161 720 4576 North Manchester General Hospital Delaunays Road ManchesterM8 5RB Post Graduate Centre 0161 720 2720 [email protected] North Manchester General Hospital Delaunays Road Manchester M9 5RB Education Centre 0161 627 8777 [email protected] The Royal Oldham 0161 627 8594 Hospital 0161 778 5292 Rochdale Road 0161 627 8574 Oldham 0L1 2JH Clinical Skills – The 0161 778 5724 0161 778 5724 Dinwoodie Centre The Royal Oldham Hospital Rochdale Road Oldham OL1 2JH Education Centre 0161 206 4037 [email protected] Mayo Building 0161 206 8218 Salford Royal NHS Foundation Trust Stott Lane Salford M6 8HD

Procurement

 On the 1st July there will be no change to the way goods and services are ordered. The systems you are familiar with will remain unchanged for the time being.  There will be a move to the NCA eProcurement system in due course and full training and information will be provided.  All enquiries are to be directed to the PCFT Procurement Team until any further changes are made.

Key things that will be different on 1 July There will be no change to the current processes for raising orders (whether via Oracle or via NHS Supply Chain) on the 1st July. Departments will be contacted in due course as the switch to the NCA eProcurement system is coordinated.

Training on new systems All staff that currently have access to raise requisitions on the existing Oracle system will be trained on how to use the NCA eProcurement system. Communications and regular updates will follow to let you know when your department will be trained and transferred. The use of the NHS Supply Chain system will remain unchanged; however, there will be a minor change to how staff access this system at some point. This will be communicated to all users at the time of this change.

Policies Staff will continue to refer to existing policies relating to procurement. Any changes will be implemented when the new procurement systems go live, but there will be plenty of notice so that staff can familiarise themselves with the policies and procedures in advance.

Ordering Any orders placed through NHS supply chain will continue as normal, you will not need to make any changes in the way you access the system or raise orders. For anything which was previously ordered via Oracle you will order via a system called eProcurement, on which full training will be given.

Requistinoners All requisitoners will transfer to the NCA system when we go live. You will be contacted so that you can attend training sessions prior to the transfer.

Key Contacts Please continue to contact Procurement colleagues at PCFT until further notice.

Workforce We are delighted to welcome you to the NCA family. To support you as you familiarise yourselves with new systems and procedures, we have compiled some information here.

Absence recording Absence at SRFT is recorded on the SMART timesheet system. You will no longer be able to record any absence via ESR. It is recommended that managers and departments ensure that appropriate paper or electronic records are held locally as well as recording the absences electronically via the Smart timesheet system. All staff that have been identified as a user of Smart timesheet will be communicated to separately with the relevant information. Please see SMART timesheets, below.

Annual Leave Please see ‘absence recording’ above and if you require a copy of the SMART timesheet training guide ‘Timesheet End User Guide’ please contact your line manager or the Workforce Team (see contacts below).

Appraisal We will introduce our appraisal system, the ‘Contribution Framework’, following transfer. See Learning & Organisational Development for further details.

Bank Workers NCA currently uses NHS Professionals (NHSP) for bank staff. Due to arrangements currently being discussed, the transfer of bank staff will be at a slightly later date. PCFT will continue to host the bank until that time and will hold bank staff briefing sessions when we are clearer on transfer dates.

Existing Bank registrants will transfer to NHSP via TUPE. Accordingly the relevant information will be automatically transferred in line with this process.

In terms of attending training for the Bank, the training is provided free of charge but NHS Professionals do not pay their Bank Workers to attend training.

Childcare Vouchers Any staff currently using Sodexo will need to transfer to Fideliti if they wish to continue using childcare vouchers. All such staff will receive correspondence from Fideliti direct to explain the process. No new entrants are permitted. Staff who have any questions about the process can contact [email protected].

Employee self service Staff should be familiar with the utilisation of Employee Self-service and what can be accessed via this system. SRFT utilise Employee Self Service (Limited Access) and details to access the system will be sent separately to all staff. A training guide is available for all staff to utilise and is entitled ‘New ESR Landing Portal End User Guide’. This guide will be made available via the Community Health Services Staff Transfer Hub at https://www.pat.nhs.uk/community-health-staff-transfer-hub.htm. Face to face training is not provided for this system. However, please contact the Workforce Information Team if you have any queries. The transfer of your details from Pennine Care’s ESR system to the Salford ESR system will be via an electronic process, so whatever details were contained on Pennine’s ESR should transfer directly to Salford ESR. Although this process is automatic we do encourage you to take the time to review your details in ESR. NCA do issue smart cards. Some staff utilise Smart cards, but not all. For those jobs that require a smart card, they will be issued when a new starter commences employment, following an authorised request from their manager.

Expenses due in July PCFT have asked you to ensure that all claims for mileage are completed by the beginning of July for expenses incurred up to the end of June. PCFT will pay this at the end of July 2019 and you will receive two payslips (one from PCFT for expenses and enhancements, and one from SRFT for salary).

Expenses – general These are claimed on the Selenity system which you use currently. We are currently looking at bulk-transferring all the data so that you won’t need to re-enter any details and we are expecting to be able to email staff in early July with details of how to log-on to the expenses system to submit expenses incurred from 1st July onwards.

Foundation Trust Membership On transfer, staff will become a Foundation Trust member of the staff constituency unless they wish to opt out. The staff constituency is divided into 4 classes as follows: Salford Health and Social Care; Surgery and Neurosciences; Clinical Support Services and Tertiary Medicine; Corporate and General Services. All staff transferred will become a member of the ‘Salford Health and Social Care’ staff class; this class includes all community and social care based staff. Staff will be eligible to stand as a staff governor for this class as elections are held; the next election for Salford Health and Social Care is due to take place in 2020.

Please note that, via the Council of Governors, the composition of staff classes will be considered over the forthcoming year and staff will be informed of any changes should they take place.

HR policies and procedures HR policies and procedures of Pennine Care Foundation Trust will continue to apply to you and will be reviewed in due course, in line with the Trust’s own policy-review schedule. The policies will continue to be available on the PCFT intranet, or via the locality HR team. Line managers will need to be aware of PCFT policies and procedures and also some of NCA’s policies and procedures to manage their staff. It will be the same for integrated managers who are employed by local councils, the NCA will work to support those managers and provide training as necessary.

ID badges We are looking at new ID badges but in the meantime please keep your badge and continue to use it.

Increments Your incremental date will transfer over with you. For any payroll queries please contact the ELFS helpdesk on: 01254 786 002

Job descriptions Your job description will be unchanged.

Lease Cars Staff currently in a lease car scheme will continue unchanged.

Line managers Information for staff whose line managers have not transferred to the NCA will be provided by your new manager and a local induction will be carried out. Unless you have been advised otherwise, you will continue to report to the same manager.

Occupational Health

Occupational Health delivers services across North Manchester General Hospital, Royal Oldham Hospital, Fairfield General Hospital, Rochdale Infirmary and Salford Royal Hospital. All of the departments are dedicated to Occupational Health and are located within the grounds of each hospital site. All have disabled access and facilities.

Key Contacts

Services Name Contact Details

Occupational Health Mediscreen Occupational [email protected] Health & Wellbeing Service Tel: 0161 720 2727 or North Manchester General 0161 604 5214 Hospital Delaunays Road

Crumpsall Manchester M8 5RB

Immunisation [email protected] Requests Manager Helpline Tel: 0161 918 4543 Monday to Friday

8.00 to 16:00 Management [email protected] referrals to our Occupational Health Service can be made using the referral form ‘Man Ref NCA Referral Template’ Counselling and [email protected] support for staff Tel: 0161 778 5687 Fast-track [email protected] physiotherapy Tel: 0161 720 2727

Pay day Your pay day is unchanged. You will be able to receive an electronic payslip or access to an e-payslip through the ESR application. For help please contact the Workforce Information helpdesk on 0161 206 8402 or email us on [email protected]

Payroll cut-off dates Payroll cut-off date for ESR Payroll cut-off date for new starter change, such as change of Month information hours etc.

Jul-19 16 July 2019 17 July 2019

Aug-19 14 August 2019 15 August 2019

Sep-19 17 September 2019 18 September 2019

Oct-19 15 October 2019 16 October 2019

Nov-19 15 November 2019 18 November 2019

Dec-19 10 December 2019 11 December 2019

Jan-20 14 January 2020 15 January 2020

Feb-20 17 February 2020 18 February 2020

Mar-20 17 March 2020 18 March 2020

Personal files These will continue to be held locally for the time being.

Place of work For community services staff in the localities, there will be no change in their location. For corporate services staff, discussions about people’s base took place throughout the transfer period and staff should by now have clarity on where they will work. If you have any uncertainties around this please contact your line manager in the first instance, or [email protected] - Workforce Transformation Lead.

Recruitment, including vacancy controls The Resourcing Team are dedicated to supporting and enabling each of the Care Organisations led by the Northern Care Alliance to recruit the right people, able to deliver highly reliable care, in the right roles, at the right time. The Team provides support to enable effective recruitment and support the candidate journey. The Team are based at Turnpike House in Salford.

A service level agreement is in place which sets out the level of service you will expect to receive from the department and what we expect of you.

Recruitment and Selection e-learning is available via ESR My Learning.

To access TRAC support or be given access to the TRAC recruitment system please contact a member of the Resourcing Team, the details for which are shown below.

Secondments Now that staff have transferred, they will be regarded as NCA employees and have access to the same personal development opportunities as all other NCA staff.

SMART timesheet As Smart Timesheet has been used previously our understanding is that Smart inputters are familiar with the system already and that limited training is required. However as you have been inputting absences via ESR, we have a Smart timesheet guide to help users input absence, such as sickness, annual leave etc into the Smart timesheet system.

Please contact the Workforce Information Team if you have any queries.

Tax on Enhancements in July Please be aware that whilst PCFT will pay you for your enhancements earned in June and payable in July, these will be taxed at basic rate. This will be corrected in your August salary.

Termination & Change Forms for ESR In order for staff changes or terminations to be actioned in ESR, manual forms are available for managers to complete to advise of the relevant change and the effective date. These forms are available via the Workforce Information Helpdesk.

However should you have any queries in accessing these forms then please contact the Workforce Information Team on 0161 206 8402 or email [email protected] to ask for a copy of the form to be emailed directly. These forms will need to completed and sent in line with the relevant payroll cut-off date. Failure to comply with these dates could mean the change is not actioned and could potentially lead to under and overpayments.

Terms and Conditions TUPE protects against change to terms and conditions for an indefinite period if the sole reason for the change is the transfer. Northern Care Alliance has no right to change terms and conditions at any time unless there is an ‘economic technical or organisational reason’ unconnected with the transfer. If in the future some organisational change is required for any of the Northern Care Alliance services, which may result in changes to terms and conditions then this would be done in consultation with the unions and staff. For further details please contact your locality HR team.

Uniforms Uniforms will remain the same if they don’t have the PCFT logo on them. For those that do have the PCFT logo on them, there will be a gradual process of replacing uniforms.

Key Contacts Recruitment 4th Floor, Turnpike House, 631 Eccles New Road, Salford

Services Name Contact Details Recruitment Team - Salford Care Organisation Eloise Jones [email protected] ID CHECKS Tel: 0161 206 4544 TRAC – Job Vacancies Sue Cardall [email protected] Interview Appointments Tel: 0161 206 5184 Outcome of Interviews/Feedback Rachael Mockridge [email protected] Tel: 0161 206 4016

Lauren Hurd [email protected] Tel: 0161 206 5732 Recruitment Team Bury & Rochdale Care Organisation Leanne Charnock [email protected] Tel: 0161 206 5859

Sharron Entwistle [email protected] Tel: 0161 206 5863

Helen Effer [email protected] Tel: 0161 206 5864

Kadie Smith [email protected] Tel: 0161 206 8128 Recruitment Team Oldham Care Organisation Lindsay Welsby [email protected] Tel: 0161 206 5858

George Rimmer [email protected] Tel: 0161 206 5865

Nazmin Mohid [email protected]

Tel: 0161 206 5867

Jessica Langham [email protected] Tel: 0161 206 5868 Recruitment Team North Manchester Care Organisation Pat Beirne [email protected] Tel: 0161 206 5869

Pam Emmens [email protected] Tel: 0161 206 6119 Recruitment Team Corporate Services Hannah Tyldesley [email protected] Tel: 0161 206 1392

Elaine O’Sullivan Elaine.o’[email protected] Tel: 0161 206 4232 International Nursing Amer Sardar [email protected] Tel: 0161 206 3197

Services Contact Details Workforce Information Helpdesk [email protected]

 Employee Self Service (payslips) Tel: 0161 206 8402  SMART User Account Forms  SMART Queries Mon-Thurs 09:00-17:00 and Fri 09:00-16:00  SMART Training  Sickness/AL Reports  Pay Queries – Enhancements/Overtime  Pay Queries – Underpayments/Overpayments  Job Banding Queries  SharePoint Queries relating to Contractual Changes (not RTW this is Paul Hurst)  Mutually Agreed Flexibility

Scheme  Annual Leave Buy Back  Annual Leave Queries (Not calculations this is responsibility of manager)  Kiosk Queries  Widening Access Queries (Rachael French)  ESR URL Request Forms

HR Admin Inbox [email protected]  Employment Letters and Reference Requests  Change of PAs  Career Break Queries  Complex Pay Queries relating to SMART

Maternity Inbox [email protected]  Maternity/Paternity/Adoption Queries  Confirm return dates  Pay Queries relating to Maternity/Paternity/Adoption

Pay Progression Inbox [email protected]  Pay Progression Queries – Increments  Completed Increment Forms

Payroll Elf’s [email protected] Tel: 01254 786002 Workforce Information Team Joanne Williamson [email protected] Tel: 0161 206 1489

Fiona Thompson [email protected] Tel: 0161 206 0182

Michelle Sopi [email protected] Tel: 0161 206 0792

Sarah Bethell [email protected] Tel: 0161 206 5412

Vicki Pennington [email protected] Tel: 0161 206 5212 Sue Jones Tel: 0161 206 4010 Kyle Cardiff [email protected] Sandra Lamb Tel: 0161 206 4029 [email protected] Tel: 0161 206 2535 Claire Peace [email protected] Tel: 0161 206 4011 Rachael French [email protected] Tel: 0161 206 5876

Name Role Contact Details Kathryn Davies Workforce Transformation [email protected] Lead Tel: 0161 206 9823

Strategic Resourcing Team Name Role Contact Details Amy Goodale Associate Director of [email protected] Resourcing Tel: 0161 206 5255 Lindsay Hellewell Nursing Resourcing Lead [email protected] Tel: 0161 206 5872 Rebecca Tinnion Social Media Coordinator [email protected] (Resourcing) Tel: 0161 206 4015 Diane Hooper AHP & Healthcare [email protected] Sciences Mob: 07540 673297 Resourcing Lead

Temporary Staffing Team Name Role Contact Details Sue Horn [email protected] Tel: 0161 206 0224 Toni Clark [email protected] Tel: 0161 206 7057

Medical Workforce Project Team Name Role Contact Details Joanna Davies [email protected] Tel: 0161 206 4526 Claire Harrison [email protected] Tel: 0161 206 2246 Bethany Everall [email protected] Tel: 0161 206 5717

Services Name Contact Details ID Badges – Renewals Only HR SECRETARIES Andrea Belfield [email protected] NOT ID CHECKS Tel: 0161 206 8174

Beverley Nicolaou [email protected] Tel: 0161 206 5797

Name Role Contact Details Nicola Kent Staff Engagement & Benefits [email protected] Manager Tel: 0161 206 5967

Further Key Contacts Name Role Contact Details David Hargreaves Group Director of Workforce [email protected] (NCA) Tel: 0161 206 5183 Kay Carter Associate Director of [email protected] Medical Workforce Tel: 0161 206 7723 Wai Man Senior HR Information [email protected] Analyst Tel: 0161 206 7202

Oldham Care Organisation Workforce Team Name Role Contact Details Susan Moloney *Interim Associate Director [email protected] of Workforce Mob: 07753 670608

*Helen Dixon commences 1 September 2019 Fowzia Hussein HR Business Partner – [email protected] Surgery & Women and Tel: 0161 627 8568 Children’s Mob: 07790 935047 Vacant HR Business Partner – Tbc Diagnostics and Pharmacy Sarah Jubbs HR Advisor - Medicine, [email protected] Estates & Facilities Tel: 0161 778 5289 Allan Bibby HR Advisor - W&C, [email protected] Diagnostics and Pharmacy Tel: 0161 276 1180 Tanya Williams HR Advisor - Surgery and [email protected] (Mat Leave) Corporate Tel: 0161 276 1179 Murad Mirza HR Advisor - Surgery and [email protected] Corporate Tel: 0161 276 1179 Clare Stanton HR Administrative Assistant [email protected] Tel: 0161 656 1572

Bury & Rochdale Care Organisation Workforce Team Name Role Contact Details Emma Shooter Associate Director of [email protected] Workforce Tel: 0161 778 3314 Mob: 07967 785683 Michelle Waite *Interim HR Business Partner [email protected] – HMR Tel: 01706 517563 (based at Rochdale) Mob: 07581 625754 *Caroline Beirne secondment Rachael Graham HR Business Partner – Bury [email protected] (based at Fairfield House) Tel: 0161 778 3476 Mob: 07791 614586 Nicola Latham HR Advisor – HMR [email protected] (based at Rochdale) Tel: 01706 517559 Mob: 07966 999720

Stefania Geromin HR Advisor –General & [email protected] Specialist Medicine, Clinical Tel: 0161 778 2663 Support at Fairfield, Bury Mob: 07966 983094 (based at Fairfield House) Alison Johnson HR Advisor – Elective & [email protected] Orthopaedic & ENT, Tel: 0161 778 3620 Emergency & Urgent Care at Mob: 07966 999570 Fairfield, Bury (based at Fairfield House) Karen Shnyder HR Administration Assistant [email protected] (based at Rochdale) Tel: 01706 517733

North Manchester Care Organisation Workforce Team Name Role Contact Details Dean Hambleton-Ayling Associate Director of [email protected] Workforce Tel: 0161 918 4314 Mob: 07798 817276 Shilpa Lockett HR Business Partner [email protected] Tel: 0161 604 5252 Mob: 07790 935709 Donna Bishop HR Advisor [email protected] Tel: 0161 918 4308 Mob: 07966 999776 Jonathan Grundy Interim HR Advisor Jonathan.Grundy @pat.nhs.uk Tel: 0161 918 4935 Mob: 07967 760012 Jemma Bartles HR Advisor [email protected] Tel: 0161 918 4384 Mob: 07967 760005

Salford Care Organisation Workforce Team Name Role Contact Details Charlotte Layton Associate Director of [email protected] Workforce Salford Care Tel: 0161 206 7891 Organisation Integrated Care Division Clare Nott HR Business Partner [email protected]

Tel: 0161 206 5946 Linda Harrison HR Advisors [email protected] Tel: 0161 206 8995 [email protected] Karen Rogers Tel: 0161 206 5238 [email protected] Jenny Leyland Tel: 0161 206 1374

Surgery & Tertiary Medicine Liz Warner HR Business Partner [email protected] Tel: 0161 206 5192 Lauren McCabe HR Advisors [email protected] Tel: 0161 206 4568 [email protected] Claire Sproston Tel: 0161 206 1445 [email protected] Andrew Dean (covering Tel: 0161 206 0474 Lisa Lever)

Greater Manchester Neurosciences Anita Finn HR Business Partner [email protected] Tel: 0161 206 4505 Paula Bartlett (Covering HR Advisor [email protected] Sarah Warhurst) Tel: 0161 206 7200

Corporate and Hosted Services Workforce Team Name Role Contact Details Jon Dobson Associate Director of [email protected] Workforce, Group Tel: 0161 206 5968 Sarah Kilheeney HR Advisor [email protected] Tel: 0161 206 8910 Andrew Smith HR Administrator [email protected] HR Advisor Support; Tel: 0161 206 5614 Clinical Attachments and Medical Electives Checks

Useful Links

The Community Health Services Staff Transfer Hub: https://www.pat.nhs.uk/community- health-staff-transfer-hub.htm

Northern Care Alliance Website: https://www.northerncarealliance.nhs.uk/

Pennine Acute Hospitals Website: http://www.pat.nhs.uk/

Salford Royal NHS Foundation Trust Website: http://www.srft.nhs.uk/

HELPLINE

The purpose of the Community Services Transition Helpline is to ensure staff are fully supported through the transfer from PCFT to the NCA.

The helpline is not intended to replace existing routes of escalation for operational matters within teams, nor the day to day support arrangements which exist for corporate services (for example the IT helpdesk).

It provides a route for escalation for any urgent issues which could disrupt day to day operations.