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Missouri University of Science and Technology Scholars' Mine
Library and Learning Resources Faculty Research & Creative Works Library and Learning Resources
01 Oct 2006
The Digital Museum in the Life of the User
Hsin-liang Chen Missouri University of Science and Technology, [email protected]
Paul F. Marty
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Recommended Citation Chen, H., & Marty, P. F. (2006). The Digital Museum in the Life of the User. Proceedings of the American Society for Information Science and Technology American Society for Information Science and Technology. The definitive version is available at https://doi.org/10.1002/meet.1450420132
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Sponsored by SIGs USE, AH, DL, VIS, and HCI Hsin-liang Chen School of Information, University of Texas at Austin, SZB 564, 1 University Station, Austin, TX 78712 [email protected]
Paul F. Marty College of Information, Florida State University, Tallahassee FL 32306-2100 [email protected]
This panel will explore the fascinating issue of the “digital museum in the life of the user.” As online museums, digital museum collections, and enhanced gallery devices become more common, it is important that we improve our understanding of how museum visitors make use of digital museum resources, online and in house. This panel, therefore, will discuss approaches to and the need for a better understanding of the users and usage of digital museums.
Introduction
Despite a recent increase of research into the information needs of visitors to digital museums (Chadwick & Boverie, 1999; Kravchyna & Hastings, 2002; Ockuly, 2003), there is still much to learn about the information behavior of online museum visitors and how museum visitors incorporate digital museum resources into their daily lives (Marty, 2004a). This is especially true when these questions are considered in comparison to similar questions concerning the information behavior of visitors to physical museums (Booth, 1999). Our inability to answer these questions is unfortunate, as the number of museums offering digital resources to their users continues to grow, as does the number of online visitors, who frequently account for five to ten times the number of physical museum visitors (Marty & Twidale, 2004). As we can only expect these trends to continue (IMLS, 2002),
Achieving this goal may prove to be difficult, as it is likely that this approach will be as much a challenge for museums as the transition to studying the “library in the life of the user” has been for libraries (Augst & Wiegand, 2003; Zweizig & Dervin, 1977). Many museum researchers and professionals are still focused on questions about the “user in the life of the digital museum” (Marty, Rayward, and Twidale, 2003). In the process of providing online access to digital museum resources, for example, it is not uncommon for a museum director to ask, “if potential visitors can access our museum’s resources over the Internet, will they still come to the museum?” Despite increasing evidence that this fear is unfounded (Marty, 2004b), many continue to worry that museums will lose significant revenue from would-be visitors who decide there is no need to visit a physical museum if they can access high-quality digital images for free from a digital museum online? The reason this question continues to vex so many museum professionals, however, is that the relevant issue has far less to do with financial remuneration than it does with how users of digital museum resources perceive the integration of those resources into the sociocultural fabric of their everyday lives. The actual question we are unable to answer is: what role does the digital museum play in the life of the user of museum resources?
If a digital museum is truly to serve the needs of its users, we must be able to answer questions such as:
Why do individuals desire access to digital representations of museum resources? What needs does this help them fulfill? What is the relationship between digital and physical museum resources according to the user of those resources? How can we help users integrate digital museum resources into the sociocultural fabric of their everyday lives? How can enhanced gallery devices, such as PDAs or tablet computers, help individual visitors interface with or make sense of museum exhibits? How does increased access to digital information resources affect the ability of the information professional working in the museum to meet the needs of museum visitors?
This panel will address these and similar questions in an attempt to explore the fascinating issue of the “digital museum in the life of the user.”
Sponsors
SIGs: Information Needs, Seeking and Use (USE), Art and Humanities (AH), Digital Libraries (DL), Visualization, Images and Sound (VIS), and Human-Computer Interaction (HCI).
Panelists
1. Paul Marty, College of Information, Florida State University 2. Hsin-liang Chen, School of Information, University of Texas at Austin 3. Kenneth Hamma, Digital Policy and Initiatives, J. Paul Getty Trust 4. Layna White, Collections Information and Access, San Francisco Museum of Modern Art 5. Anne Gilliland-Swetland, Department of Information Studies, UCLA
References Augst, T., & Wiegand, W. (2003). Libraries as Agencies of Culture. Madison, WI: University of Wisconsin Press.
Booth, B. (1999). Understanding the information needs of visitors to museums. Museum Management and Curatorship, 17(2), 139-157.
Chadwick, J. & Boverie, P. (1999). A survey of characteristics and patterns of behavior in visitors to a museum web site. In Bearman, D. & Trant, J. (Eds.) Museums and the Web 1999 (pp.154-162). Pittsburgh, PA: Archives and Museum Informatics. Available online: http://www.archimuse.com/mw99/papers/chadwick/chadwick.html
IMLS (Institute for Museum and Library Services). (2002). Status of technology and digitization in the nation’s museums and libraries 2002 report. Available online: http://www.imls.gov/reports/techreports/intro02.htm
Kravchyna, V. & Hastings, S. (2002). Informational Value of Museum Web Sites. First Monday, 7(2). Available online: http://firstmonday.org/issues/issue7_2/kravchyna/index.html
Marty, P. (2004a). The Evolving Roles of Information Professionals in Museums. Bulletin of the American Society for Information Science and Technology, 30(5), 20-23. Available online: http://www.asis.org/Bulletin/Jun-04/marty.html
Marty, P. (2004b). The Changing Role of the Museum Webmaster: Past, Present, and Future. In D. Bearman & J. Trant (Eds.). Museums and the Web 2004. Toronto, CA: Archives & Museum Informatics. Available online: http://www.archimuse.com/mw2004/papers/marty/marty.html
Marty, P. & Twidale, M. (2004). Lost in Gallery Space: A Conceptual Framework for Analyzing the Usability Flaws of Museum Web Sites. First Monday 9(9), Available online: http://www.firstmonday.org/issues/issue9_9/marty/index.html
Marty, P., Rayward, B., & Twidale, M. (2003). Museum Informatics. Annual Review of Information Science and Technology 37, 259-294. Ockuly, J. (2003). What clicks? An interim report on audience research. In D. Bearman & J. Trant (Eds.). Museums and the Web 2003. Pittsburgh, PA: Archives and Museum Informatics. Available online: http://www.archimuse.com/mw2003/papers/ockuly/ockuly.html
Zweizig, D., & Dervin, B. (1977). Public library use, users, uses: Advances in knowledge of the characteristics and needs of the adult clientele of American public libraries. Advances in Librarianship 7, 231-255.