Upgrading to Macos Sierra Pre-Upgrade Notes

Upgrading to macOS Sierra Pre-upgrade notes:

There are two components of the upgrade that will need to be completed to ensure consistent functionality: Installing the macOS Sierra upgrade and associated software updates, and importing your mailbox into Outlook 2016. The software updates will be automatically installed after launching the macOS Sierra upgrade.

• Computers that complete the macOS Sierra installation will be upgraded to Microsoft Office 2016. The following applications will also be updated during the macOS Sierra upgrade. • Adobe Acrobat (if installed) • Key Note (if installed) • Chrome web browser • Microsoft Office 2016 (if Office 2011 • Firefox web browser installed) • Flash • Numbers (if installed) • Garage Band (if installed) • Pages (if installed) • HP print drivers • Ricoh print drivers • Cisco Jabber • Symantec Antivirus • Java • SPSS24 (if installed) • iMovie (if installed) • The macOS Sierra upgrade may take up to two hours to complete. Please plan accordingly prior to initiating the upgrade. • Be sure to back up your files prior to initiating the upgrade. If you need assistance, contact the Help Desk. • Adobe Creative Cloud applications will not be updated automatically. See the macOS Sierra FAQ page for more information on how to update your Adobe Creative Cloud Applications. • Make sure you have at least 15GB of hard drive space available. If you are using a laptop, plug your laptop into its power source.

Installation instructions begin on the next page

Installing the macOS Sierra Upgrade

1. Close all applications, including web browsers, Outlook, Word documents, Excel spreadsheets, etc.

Once all applications are closed, go to “Self Service.” Find the macOS Sierra button and select Upgrade.

Note: You will need to submit an upgrade request to the Help Desk. The upgrade option will not appear in Self Service until a technician has assigned the option to your computer. There are two ways you can submit the upgrade request:

Contacting the Help Desk by email at [email protected] or by calling Ext. HELP (4357) and requesting the upgrade.

Submitting a self-service ticket

1. Go to http://helpdesk.uww.edu and log in using your Net ID 2. Select the Services tab in the top-left corner 3. Underneath the Services tab, select Browse Catalog 4. Select Campus Computing (Employees) from the catalog 5. Click on Software 6. Select the macOS Sierra - Upgrade option 7. Select Request 8. Complete the form and select Request Now

1. You will receive a pop up message prompting you to initiate the upgrade. Select Upgrade.

It can take your computer up to ten minutes to process and initiate the upgrade request. Once the upgrade is initiated, the progress bar will appear.

Note: Once you initiate the installation, your computer will be scanned for potential issues such as insufficient disk space or insufficient power (on laptops) that may impact your ability to complete the upgrade. If an issue is identified, a pop up message will appear. 2. Wait for the upgrade to complete. This may take up to two hours. Once the upgrade is completed, your computer will reboot. Login into your computer once prompted.

Once you are able to log on, the upgrade portion is completed, and you can begin migrating your Outlook mailbox.

Note: Once the upgrade is initiated, do not turn off your computer, do not disconnect its power supply, and do not attempt to stop the upgrade process from completing.

Instructions on how to import your Outlook Mailbox begin on the next page

Importing your mailbox into Outlook 2016 The mailbox import process can take several hours to complete, depending on the size of your mailbox. It is recommended you initiate the import process at the end of the business day and leave it run overnight. You can use UWW webmail as an alternative while your mailbox is being imported.

1. Close the Microsoft Outlook application if it is open. Go to your Applications, and open Microsoft Outlook. Select the white arrow next to the mail icon.

2. On the next pop up, select the Get Started button.

3. Youi will be asked to choose your preferred mailbox color theme. Once you have selected your preferred option, select the Continue button.

4. Once you have selected your preferred color theme, select the Import button.

5. Once the import process is initiated, a progress bar will appear. Once the import is initiated, do not close the window, cancel the import process, or turn off your computer - this may cause issues for your mailbox.

You can use UWW webmail as an alternative while your mailbox is being imported.

Note: The mailbox import process can take several hours to complete, depending on the size of your mailbox. It is recommended you initiate the import process at the end of the business day and leave it run overnight. You can use UWW webmail as an alternative while your mailbox is being imported.