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Metro marketing and information guidelines Contents Contents

Our visual identity 3 Ticketing and Gating About the style guide 7 TVM banners 56 Logo usage 21 Validators 57 Corporate colours 23 Gating vinyls 58 Typefaces 24 Stationery Pictograms 25 Control Centre 59 Leaflets Depot 60 Front covers 26 memo 61 Back cover 32 Appendix 1 Poster templates 33-41 Destination lists 62-71 Margin reference 42 Appendix 2 Carriage Cards 43 Onward Travel Station posters and timetable quantities 72 Route map 44 Station timtables 45-46 Onward Travel 47 Destination lists 49 Passenger charter 50 Safety and Security 51 Engineering 52 Major Line Closure 53 Escalator Safety 54 Emergency notice boards 55

Metro Marketing design guide 2 Our visual identity

Our visual identity for Metro, has been developed specifically to reflect and convey our vision and values in our communications.

Using it we communicate our vision for service excellence to our customers, partner organisations, the media and the local people of .

These guidelines provide comprehensive information on how to produce communications material in our visual identity. We also include plenty of examples so you can see how our guidelines can be applied creatively and effectively.

Our goal in these guidelines is simple: to provide a framework that makes it easy to develop clear, consistent and creative communications which reflect and reinforce our brand.

These guidelines are not static and we expect them to evolve and respond to the new applications and challenges of running our business.

Metro Marketing design guide 3 From values to visuals

Metro is part of everyday life for all the people of Tyne ­ and Wear. So it’s vitally important that we respect the different needs of our customers by ensuring that our communications are inclusive, legible and accessible.

We can do this by thinking carefully about the language and imagery we use as well as the way that we lay out our communications. In this guide we include a style guide to provide consistency in Metro information and a Make more of summer. Enjoy unlimited travel with a Metro DaySaver. range of layout grids to help with layout, typefaces and colour. nexus.org.uk/metro @My_Metro /mymetrotw

Major line closure To allow for modernisation Haymarket to Airport and Four Lane Ends Sunday 4 August to Friday 30 August

Northumberland West Airport Bank Foot Regent Centre Benton Park

Four Lane Ends Palmersville Monkseaton Callerton Kingston Wansbeck South Parkway Park Road Ilford Road

West The coast Jesmond

Haymarket Chillingham Meadow Monument Road Well St James Manors Hadrian Road Percy Main Central Station

Gateshead Felling Simonside Chichester

Hebburn Bede South Heworth Shields Stadium Main Bus Interchange Fellgate East Boldon Rail Interchange Ferry Park and Ride St Peter’s nexus.org.uk/metro City Centre Sunderland University

South Hylton Millfield Park Lane

During the closure no trains will run between Trains will be running between the following Haymarket, Airport and Four Lane Ends. locations but not to the usual timetable. Bus replacement services will run frequently, - and Haymarket calling at or close to all affected stations. - and Haymarket Metro tickets will be sold on the buses and your - Four Lane Ends and St James season ticket/Pop card will be valid. (Monday to Friday, 6:18am-8:42am and 3:42pm-5:54pm - Bus 900 Haymarket to Four Lane Ends every other train will begin at Longbenton, excluding - Bus 901 Haymarket to Airport Bank Holiday Monday) - Bus X901 Central to Airport - express service, - St James and Four Lane Ends stopping at St James only (Monday to Friday, 7:08am-9:32am and 4:32pm-6:42pm every other train will continue to Longbenton, If you usually interchange at South Gosforth, please excluding Bank Holiday Monday) note there are two bus replacement stop locations, Station Road and Haddricks Mill Road (near The For specific train times or help planning your Brandling Villa pub). Only bus 901 will stop at both journey call 0191 20 20 747 or use the Journey locations, bus 900 will stop on Haddricks Mill Road Planner at nexus.org.uk or traveline.info only. If travelling from South of the Tyne towards Approximate bus replacement journey times: Park we suggest you travel by - Haymarket to Airport - about 55 mins Metro via Monument and Wallsend (and vice versa). - Haymarket to Four Lane Ends - about 27 mins - Express service Central to Airport - about 23 mins From Saturday 31 August we will run to all stations and to normal timetable. Your journey will take longer so please leave extra time for travel. Updates on modernisation work are available at @My_Metro and /mymetrotw

nexus.org.uk/metro M ETRO

Metro Marketing design guide 4 Our vision and values

There are few people living in Tyne and Wear whose daily lives are not touched in some way by Metro. It might be getting to work, or taking the children to school. It might be a day out shopping, a family trip to the coast or enjoying a night out on the town without worrying who will be driving home.

We aim to provide a service which is ‘part of everyday life’. We also aim to provide, plan and promote a public transport service which can improve the economic prosperity of Tyne and Wear, and the daily lives of its people. The £350m Metro: all change modernisation programme will deliver improvements which are focused on the needs of our customers but looking to the future, will create the travel networks people will want to use in decades to come.

Metro Marketing design guide 5 The Metro brand

The Metro brand is how the customer identifies with us. It’s formed by a combination of factors, not just from Target audience Commuters marketing, advertising or PR, but from all areas where Leisure goers the company interacts with customers. Students Users and non-users For example, the conditions of the stations, train Brand values Brand Car users reliability, behaviour of staff and information sent out. Quality personality Modern Honest/open Progressive We must strive to communicate the same message as Positive Part of everyday all of the above factors have an impact on how our Positioning life/community customers view Metro. ‘Part of everyday life’ How people How customers want to feel The brand wheel captures these different elements want to be seen Safe which contribute to the Metro brand: Important Relaxed Valued What customers Comfortable want Security Reliable and frequent train service Information Convenience Affordability

Metro Marketing design guide 6 1 About this style guide

The aim of this guide is to provide total consistency for Metro information.

The suggested styles within this document will apply for all information; however, there may be exceptions in some circumstances. Where this occurs Nexus will supply the approved versions.

2 Write for your audience

Always bear in mind who you are targeting. Be concise.

Do use: • short sentences (keep it to the point) average 15-20 words • simple, everyday words (try to use words people will be searching for) • a friendly tone (talk to your reader) - say, ‘you’, ‘we’ (it makes it sound more personal) • a friendly/welcoming tone

Don’t use: • jargon or technical language • complicated words • repetition • too much detailed information/’welcome’ messages

Metro Marketing design guide 7 3 DDA compliance

It is important to use plain English that avoids jargon and abbreviations.

For people with vision impairments the most important issues are the size of text, contrast of text against background and the avoidance of italics, stylised typefaces and capitalisation.

Always left align text with a ragged right-hand edge. This keeps the words all the same distance apart. (Justified text leads to gaps that can be mistaken for the end of a sentence.)

Finally, avoid the use of words that are considered unacceptable by disabled people.

Not acceptable: Acceptable: The disabled Disabled people Handicapped - Wheelchair-bound Wheelchair user Disabled toilet Accessible toilet The blind Vision impaired

Metro Marketing design guide 8 4 Simple words

Simplicity is the key to understanding. Short words in short sentences present the audience with fewer obstacles to comprehension. For example: • Assistance - help • Numerous - many • Attempt - try • Discontinue - stop • Subsequently - later.

5 Jargon

Try to avoid jargon. Try to replace it with real accessible language instead.

For example, the company says the new model will cause a paradigm shift. Avoid the jargon by saying, it’s a big change in the generally accepted point of view.

6 Abbreviations

Avoid unnecessary abbreviations.

If you have to use abbreviations, spell out the word or explain what it is when it first occurs (eg Network Ticketing Limited (NTL), Concessionary Travel (CT)). After this it is acceptable to continue with the abbreviation.

When using abbreviations, there should be no full stop. The only common exception to the rule is ‘no.’ when standing for ‘number’.

Metro Marketing design guide 9 7 Capitalisation

Always keep capitals to a minimum. Using too many The first word of a direct quotation which is a sentence: capital letters is distracting to the eye, spoils the Metro Director, John Brown, said: “We are determined to appearance of the page and makes reading difficult. crackdown on a minority of people who think they can get away with travelling on Metro without a ticket.” Never write in all capitals as this can be difficult for But there is no capital letter if the quotation is not a partially sighted people to read. complete sentence: Cllr Mary Smith is “delighted” with the opening of the new Simonside station. When do you use a capital letter? The rules for using capital letters are mostly very simple A brand name: Metro Student Card, MetroSaver. • The first word of a sentence or fragment

• The name of a day or a month When not to use a capital letter Job titles (followed by names): When using the word company in the context of an Titles such as managing director start with a capital organisation it should have a lower case ‘c’. letter when used as a title (followed by a name): “Managing Director, Joe Bloggs” The ‘the’ in front of a word with a capital letter should be When used generically, they should be in lower case; lower case, e.g. the Metro. Joe Bloggs is the managing director. Groups or when referring to a department of an Proper names are always capitalised organisation in body text should be in lower case, e.g. A proper name is a name or a title that refers to an marketing department. individual person, place, institution or an event. When using the words ‘chapter, appendix etc’ in body text use lower case letters., e.g. the Metro. The first word, and each significant word, of a title: has had its Charter Mark Groups or when referring to a department of an renewed. organisation in body text should be in lower case, e.g. marketing department. Capitalise the first letter of the first word and any proper nouns in section headings, but leave the rest lower case: Thus “Rules and regulations”, not “Rules and Regulations”.

Metro Marketing design guide 10 8 Font and page alignment

Font Calvert MT Bold, Calvert MT Regular and Calvert MT Light fonts are used for all Metro publicity material, including leaflets and posters. The only exception to this rule is for Metro letterheads where Futura Bk BT and Futura Md BT Bold are utilised for the main body copy.

Page alignment All headings and body text should be left-aligned (with a ragged right-hand edge). This applies to all pages. No page/text should be fully justified.

9 Website image size

Promoted Content Banner 824 pixels wide by 687 pixels high

Letterbox (at top of page) 594 pixels wide by 160 pixels high

Middle of page 500 pixels wide by whatever depth

Metro Marketing design guide 11 10 Dates

The following date formats should be adopted:

Day/month/year Year Single day/month/year: 3 March 14 Single year: 2018 (write this in full, don’t drop the ‘20’ in this instance) From/to (same month/year): 3-8 March 14 (note the use of the dash the hyphen in between the two Note the ‘20’ is dropped from the year in all cases, with days) the exception of when this is written on its own or from/ to different years. In this instance it should be written as From/to (different months/same year): 2018 or 20018-19. 3 March to 19 June 14 (note the use of the word ‘to’ to separate two different From/to (different years): From 2018-19 months) (note the use of the hyphen in between the two years)

From/to (different months/different years): 3 March 14 to 18 September 14 (note the use of the word ‘to’ to separate two different months/years)

Month/year Single month/year: March 14

From/to (different months/same year): From March to April 14

From/to (different months/different years): From March 07 to April 14

Metro Marketing design guide 12 11 Time

Words should be used for periods of time, eg ‘it took him six months’.

The 12-hour clock will be used in all text, eg 8.30am and 4.30pm with the exception of timetables.

Body text/copy The 12-hour clock (using am/pm) is to be used in all body copy/headings in this style, eg 8.20am-2.30pm (Note: dots are only to be used in the time itself (but not in a.m./p.m.), no spaces are required. Always use a hyphen between ‘from and to’ times)

Metro timetables will use the 24-hour format.

A hyphen should appear in ‘a five-minute start’, an apostrophe in ‘five minutes’ start’.

Metro Marketing design guide 13 12 Numbers

Words or figures Use words for small numbers (ten and below), except for exact measurements (eg 8.3) and a series of quantities where numbers in the same paragraph fall below and above the chosen limit, eg ‘between the ages of 10 and 15’ not ‘ten and 15’.

11 and higher - show as a numeric value (eg one, two, three … ten, 11, 12, 13 and so on). Commas in thousands Commas should be included in thousands (eg 12,345, 250,000, etc).

Money Under £1.00 - write as 50p, 76p (eg not £0.76).

Whole numbers - write as £10 unless ‘pence’ is required, in which case obviously write this as £10.25.

If whole pounds appear in the same context as fractional amounts they should be treated in a similar way, eg ‘£6.00, £5.25, £0.25’ not ‘£6, £5.25, 25p’.

Millions, thousands Write thousands in full like this: £28,000 (don’t use ‘k’, eg £28k).

Write millions like this: £4.2m, £70m (don’t use the word ‘millions’).

Decimal points A decimal point should be preceded by a digit. You can add a zero decimal point to give consistency in a table.

Metro Marketing design guide 14 13 Punctuation

Full stops Use of brackets A full stop used as a decimal point should not have An opening bracket always has a space before it and spaces on either side of it. never has a space after it. Conversely a closing bracket never has a space before it and always has one after it, Commas unless followed by a punctuation mark such as a full A comma never has a space before it and always has a stop or comma. space after it. Commas - like brackets and dashes - next page- separate out phrases that merely add information. Apostrophes These are used in two ways, to indicate possession, as Within a sentence, you can tell if commas are being in ‘John’s book’. It is also used in plural and if the owner used correctly if you can lift out the words involved and ends in ‘s’ eg the dogs’ bowl. Some plural words don’t have a sentence that still makes sense. end in ‘s’ such as men and children.

Colons and semicolons Apostrophes can be used to indicate possession These are ‘almost end of sentence’ markers that follow (eg ‘John’s book’, ‘Metro’s responsibility’). the same rules as a full stop. Semi colons in particular Where the singular word ends in ‘s’, add an apostrophe are useful when a full stop feels too abrupt but a comma on the end (eg ‘Nexus’ own TravelShops’). If using a would seem to link two succeeding sentences too plural that ends in ‘s’, the apostrophe goes after the strongly. However, many people never use them; if you ‘s’ (eg ‘the dogs’ bowl). Some plurals don’t end in ‘s’, are unsure about their use it is probably best to stick to such as men and children, so these would have an full stops and commas. apostrophe and an s added (eg ‘children’s’).

Apostrophes are also used to abbreviate two words - Slash (‘don’t’ abbreviates ‘do not’, ‘you’re’ abbreviates ‘you A forward slash (used as in ‘his/hers’) should not have are’). Note that ‘it’s’ abbreviates ‘it is’ and that when a space on either side of it. used to reference possession, no apostrophe is required (eg ‘the door had its handle removed’). Hyphens Hyphens (-) between words should be avoided where Website/email addresses possible (eg coordinate, not co-ordinate), except where In website/email addresses the use of a full stop after a rules of grammar apply (eg 24-hour clock). web address at the end of a sentence is acceptable eg nexus.org.uk.

The web address tyneandwearmetro.co.uk should be replaced with nexus.org.uk/metro.

Metro Marketing design guide 15 14 Table formatting

Table alignment The heading and text/numbers within the first left-hand column must be left-aligned to fit in with the alignment of the rest of the page style.

Headings/text within each column thereafter should be centred.

Timetable (hours) within each column should be centred.

To South Hylton

Metro Marketing design guide 16 15 Bullet points and lists

Lists and bullet points Lists allow items to be displayed in a way that catches the eye and makes information easier to read.

A colon should be used to introduce a set of bullet points.

Each bullet point should begin with a capital letter if it is a full sentence or lower case if it is a part sentence.

No punctuation (ie commas or full stops are not necessary at the end of each line).

Bullet format can include numbers, upper case letters, lower case letters, upper case Roman numerals or lower case Roman numerals. You should be consistent as to which format you choose.

Metro Marketing design guide 17 16 Address and contact details

Address lists/contact details Where you require an address/contact layout in the same sentence use layout below.

For a block style, use a separate line for each line of the address and put the telephone and fax numbers on one line, followed by separate lines for email and/or web address.

Layout one Use commas if address all in one line: Metro Depot, Cheswick Drive, Gosforth, , NE3 5DG, T: 0191 20 20 747 E: [email protected]

Layout two If it’s an address block then you don’t need to use commas: Metro Depot Cheswick Drive Gosforth Newcastle upon Tyne NE3 5DG T: 0191 20 20 747 E: [email protected]

Metro Marketing design guide 18 17 Common words/products/brands/ phrases Pop Specific to Metro This is how the following phrases should be written. This is how the following words should be written in every instance regardless of where they appear (note • Touch in, touch out. the special casing in some words): • Touch your Pop card on the orange reader. Pay As You Go allows you to store a balance on your Pop • Nexus (initial capital only) • card. • Tyne and Wear Metro • The cost of your trip will be deducted from your Pay As • Metro You Go balance. • Tyne and Wear (don’t use ‘&’) • Using Pop Pay As You Go helps you save money on your travel costs. • MetroSaver (capital ‘S’ in the middle) • What is Pop Pay As You Go? • (lower case ‘s’ for station) • You can travel using Pop on any Metro or Ferry service - • Metro train (lower case ‘t’ for train) and from later this year on buses too. • Metrocars (always with an initial capital) • Pop Pay As You Go is not valid on...... • Nexus TravelShop (always use these two words • The Pop Pay As You Go fare. together when referring to Nexus’ own TravelShops. • Peak/off peak Pop Pay As You Go fares may apply Note the capital ‘S’ in the middle and don’t say depending on the operator and route. Travelcentre) • There may be different Pop Pay As You Go fares depending on the route you take. • You can top up the Pop Pay As You Go balance on your Pop card at.... • If you use Pay As You Go to save even more by setting up and auto top-up direct debit. • The balance on your Pop card never expires.

Metro Marketing design guide 19 18 Common words/products/brands/ phrases

General This is how the following words should be written in every instance, regardless of where they appear (note the special casing/spacing in some words): email (lower case ‘e’, no space or hyphen in between) (the) Internet (capital ‘I’) (the) web (lowercase ‘w’) (the) intranet (lower case ‘i’) website (one word) BALTIC (all in upper case) The Sage Gateshead (always use its full name and initial capitals - do not shorten to The Sage)

Metro Marketing design guide 20 Logo usage

Usage of the this Metro logo is effective from September 2013. The logotype should be introduced immediately on leafl ets, posters and web where there is no direct cost impact.

Please see logo in Metro signage guide.

The font used for METRO is Akidenz.

The black and yellow version is used for all two colour and four colour process literature. The black and white version is utilised for all monochrome reproductions.

Metro Marketing design guide 21 Logo usage

The combined Nexus and Metro logos all change version is used in all publicity announcing major capital investment - ‘communicating to stakeholders’. This graphic was used to publicise projects such as the refurbishment of both Haymarket and Sunderland stations.

The font used for NEXUS is Futura Hv BT. The font used for METRO is Akidenz. The font used for ‘all change logo’ is Calvert MT bold.

Nexus and Metro all change logos are available from the Publicity and Information section at Nexus.

Metro Marketing design guide 22 :

Corporate colours Colour plays a vital role in implementing the Metro brand. There are three corporate colours: Metro yellow, Pantone C 0% RAL Pantone C 0% RAL black and white. 1235 C Y 31% 1028 Process Y 0% 9005 M 98% Mellon Black M 0% Jet black The values of each of these colours are given opposite; K 0% yellow K 100% Pantone and CYMK for printed material RAL for stations and Metrocars.

On panel warnings

Pantone C 0% RAL Pantone C 0% RAL White Y 0% 9016 485 C Y 30.5% 3020 M 0% Traffic M 94% Traffic red K 0% white K 0%

Pictogram base colour

Pantone C 0% RAL 355 C Y 30.5% 6032 M 94% Signal K 0% green

Metro Marketing design guide 23 Typefaces The Metro font is Calvert which was created by in 1980 specifically for the Tyne and Wear Metro system. It is used on in all marketing and signage and is used in abcdefghijklmnopqrstuvwxyz Akzidenz-Grotesk Ce Bold different weights as shown opposite. ABCDEFGHIJKLMNOPQRSTUVWXYZ For use on the web please use Arial. 1234567890

Default font to be used internally, in PowerPoint abcdefghijklmnopqrstuvwxyz Calvert MT light presentations and internal communications is ABCDEFGHIJKLMNOPQRSTUVWXYZ Futura Bk BT or Futura Md BT. 1234567890

abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ Calvert MT regular 1234567890

abcdefghijklmnopqrstuvwxyz Calvert MT bold ABCDEFGHIJKLMNOPQRSTUVWXYZ 1234567890

abcdefghijklmnopqrstuvwxyz Futura Bk BT ABCDEFGHIJKLMNOPQRSTUVWXYZ 1234567890

abcdefghijklmnopqrstuvwxyz Futura Hv BT ABCDEFGHIJKLMNOPQRSTUVWXYZ 1234567890 utura Md BT abc

Metro Marketing design guide 24 Pictograms These are primarily for se in signage and wayfinding on system,

Trains Buses Rail Airport Ferry Information

Women Men Lift Way out/ Pushchairs Luggage Exit

Stairs Litter Escalator Disabled

Caution/ Fire Fire point/ Emergency M logo Warning extinguisher Dry riser exit

Metro Marketing design guide 25 Leaflet front cover

A

1/3 A4 - 99mm x 210mm A Pop card x x Title of leaflet Calvert MT Light 18pt application form B A Margin 6mm C

B Metro logo 20mm From January 2014 C Space between logo 9mm and top of image METRO TRAVEL IS SMARTER WITH

A A

Metro Marketing design guide 26 Leaflet sample 10195 Pop card app Form 8pp._1 18/12/2013 14:24 Page 2

What if I lose my Pop card? y Pop card If you lose your Pop card, go to nexus.org.uk/pop to y B a application form find out how to replace it. Information about replacing S u n d e r l a W h i t l e S t a d i u m o f L i g h t you season ticket (for which a fee may be payable) is T y n e m o u t h s there too. e u r n t h S i e l d s S o u t h a r k L n e c o a t s S h i e l d s P N o r w S e a b S t P e r ’ h e s t r e r s i t y e l v C u l e r e a r

Conditions of use W C h i c U n i W From January 2014 M e a d o M o n k s e a t e r

Use of a Pop card is governed by the Pop Card Terms v R i T y n e D o c k S u n d e r l a C i t y

and Conditions that can be found at nexus.org.uk; the E a s t B o l d n M i l f e d c y M a i n Tyne and Wear Passenger Transport Act 1979; the e s t W e r T y n P e r W h i n s v y S i m o n s d e R i bye-laws which relate to Metro and bus premises and d o n a l i o n M o n k s e a t P w the Conditions of Carriage and Passenger Regulations B e d o c k l e H o w B r applying to the Tyne and Wear Metro. o e m o r a r J a t e u r n S h i r b S o u t h H y l n e l g 1/3 A4 - 99mm x 210mm b F H a d r i n R o H e w a r k a l s e n d

P METRO W t h u m b e r l a n d P e l a a t e g e r N o r t h o r x Title of leaflet Calvert MT Light 18pt a l k w W

H e TRAVEL IS a l m e r s v i P R o a d C h i l n g a m e l i n g F e r B y k

A Margin 6mm B e n t o SMARTER s d S t a d i u m n G a t e s h d E

e n M a n o r s a L

r u

e t WITH G a t e s h d o F u m e n t h t r

B Metro logo 20mm y m a r k o M o n f s H a o J e s m o n d G e s t J m o n d

o h W o r d R a t e L o n g b e t u I l f a l i d ) o S e a m e s e t s v C e n t r a l S i o e C Space between logo 9mm S t J e n t C r . u k / m e t r h a n g e w c a s t l e C i y n r c g N e R e g R o a d a n s b e c k h a n g y A + B C t i c k and top of image . o r W c d o n t w a F x u s a r k n d R i e e r y ( o n l a r k F n e 0 1 9 2 7 4 P M a i n B u s I t e r P A i r p o R a i l I n t e r K i n g s t o o t y a t o n B a n k F a r k w t P C a l e r A i r p o

10195 Pop card app Form 8pp._1 18/12/2013 14:23 Page 1

What’s a Pop card? Corporate MetroSaver holders How to buy a Student The Pop card is a smartcard, it lets you do smart Your new annual Corporate MetroSaver will be issued MetroSaver Pop card application form things like pay for public transport using a simple on a Pop card and the company you work for will When your Pop card arrives take it to a Nexus plastic card that can be read by machines on stations handle the change with Nexus directly. TravelShop, along with your student ID showing and vehicles. There are two different ways to use your academic dates, and staff will activate your discount. Pop card: you can load a Metro season ticket on to it or, Under 16 Pop card Type of Pop card you are applying for: very soon, you’ll be able to add pay as you go credit to Once that’s done you can buy your Student First Pop card Replacement Pop card it. This means you won’t have to carry cash when Children who live in Tyne and Wear, who are aged 5 to MetroSaver from any Nexus TravelShop or ticket travelling by Metro. 15 on the 31 August before the start of the current machine. Watch our online how-to guide at academic year, are entitled to an Under 16 Pop card. nexus.org.uk/metro This lets them travel in Tyne and Wear at Please complete in BLOCK CAPITALS Who needs a Pop card and why? concessionary child fares. Find out more and If you are a Metro season ticket holder (including download your Under 16 Pop card application form Renewing your Metro Title: Mr/Mrs/Miss/Ms MetroSaver, 16-18 MetroSaver and Student at nexus.org.uk season ticket First name: MetroSaver) you will need a Pop card to travel on Once your Pop card becomes smart, you’ll be able to: Surname: Metro. Your ticket will be loaded on to a Pop card and How to buy a MetroSaver Address: you'll need it to use the new Metro station gates which • Renew your season ticket at a Metro ticket machine are at key stations across the network. When your Pop card arrives you can buy a one week, four week or an annual MetroSaver from • Check the expiry date of your Pop card at a ticket Postcode: So get on board and get yours today, it’s FREE and a ticket machine. Watch our how-to guide at machine or at a Nexus TravelShop really easy to apply. Date of birth: nexus.org.uk/metro or visit a Nexus TravelShop. • Or if you have an NFC enabled Android phone, Email: download our new app. Visit Google Play and search How do I apply for a FREE One week MetroSaver holders for ‘Pop card checker’ Mobile no: Pop card? If you wish to buy a one week MetroSaver you can Tick to state which ticket you’ll be buying: • Apply online at nexus.org.uk/pop and upload continue to purchase this as a paper ticket at a ticket How to use your Pop card your passport-sized photograph machine - you do not need a Pop card. It’s easy, as a smartcard holder you are required to 4 week MetroSaver Annual MetroSaver validate your smartcard at the start and at the end of • Or complete the attached application form and either 16-18 MetroSaver Student MetroSaver How to buy a 16 -18 MetroSaver each journey. take it to a Nexus TravelShop, along with a passport- sized photograph, or post it to: When your Pop card arrives take it to a Nexus To validate your smartcard, simply touch in and out of TravelShop, along with proof that you are aged 16 the system using the station gates or validators. Watch Pop applications or 17 years old on 31 August 2014, and staff will our how-to guide at nexus.org.uk/metro Nexus activate your discount. Nexus House Once that’s done you can buy your 16-18 MetroSaver St James Boulevard Tick this box for the latest news and offers from Metro. Newcastle upon Tyne from any Nexus TravelShop or ticket machine. Watch NE1 4AX our online how-to guide at nexus.org.uk/metro Tick this box to accept the Pop Card Conditions of use Signature • Your Pop card will take about five working days to arrive in the post Data Protection Act: DB Regio Tyne and Wear Ltd, operator of Metro trains and stations, and Nexus will never share your information with any third party. We may from time to time, use the For more information visit nexus.org.uk/pop information you provide on this form to contact you with offers and information we believe may be of interest to you. Large print and alternative formats are available on request. For office use only: TravelShop: Tel: 0191 203 3199 Date: Email: [email protected] Replacement card: Total: £:

Metro Marketing design guide 27 Pocket timetable front cover

A

74mm x 105mm A Metro timetable Title of leaflet Calvert MT Light 12pt x South Gosforth B x Station Calvert MT Bold 12pt From February 2017 C Date Calvert MT Light 9pt A Margin 5mm

B Metro logo 14mm

A A

Metro Marketing design guide 28 Pocket timetable sample We’d love to hear from you… our website at nexus.org/metro For the most up-to-date service information, visit Did you know you can plan your journey online? Train times online Finding your train (9am - 5pm, Monday to Friday) 0191 203 3199 Or call: NE3 1YT Newcastleupon Tyne South Gosforth Metro Control Centre Tyne and Wear Metro Customer Relations Write: [email protected] Email:

Northumberland West Airport Bank Foot Fawdon Regent Centre Longbenton Benton Park Monkseaton

Four Lane Ends Palmersville Shiremoor Monkseaton Callerton Kingston Wansbeck South Gosforth Parkway Park Road Whitley Bay Ilford Road

West Jesmond Cullercoats The coast Jesmond

Haymarket Chillingham Meadow Tynemouth Newcastle City Centre Monument Road Wallsend Howdon Well St James Manors Byker Walkergate Hadrian Road Percy Main North Shields Central Station River Tyne

Gateshead Felling Pelaw Jarrow Simonside Chichester Metro timetable Metro From 12 December 2010 From South Gosforth Bede Tyne Dock South Heworth Gateshead Shields Stadium Brockley Whins Main Bus Interchange Fellgate East Boldon Rail Interchange Seaburn Platform 2 South Gosforth to Airport/St James via the coast Ferry Stadium of Light Monday to Friday Park and Ride St Peter’s River Wear 05 00 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 22 00 23 00 00 00 nexus.org.uk/metro ▼ ● ▼ ■ ▲ ● 05 59 06 08 07 05 08 03 09 00 10 03 16 03 17 00 18 00 19 04 20 01 21 01 22 01 23 01 00 01 Sunderland ● ■ ■ 06 23 07 08 08 06 09 03 10 06 16 09 17 03 18 03 19 11 20 09 21 09 22 09 23 09 00 05 Pallion University ▼ ▼ ● ▼ ▲ ● 06 32 07 11 08 09 09 06 10 09 16 12 17 06 18 05 19 17 20 16 21 16 22 16 23 16 00 10 South Hylton Millfield Park Lane ● ■ 06 42 07 15 08 12 09 09 10 15 16 15 17 09 18 08 19 24 20 24 21 24 22 24 23 24 00 13 ■ ● ■ ▲ ■ 06 54 07 18 08 15 09 12 10 21 16 21 17 12 18 10 19 32 20 31 21 31 22 31 23 31 00 20 ● ▼ ● 06 59 07 27 08 18 09 15 10 27 16 27 17 15 18 13 19 39 20 39 21 39 22 39 23 39 00 27 ▼ ▼ ▲ ● 07 30 08 21 09 18 10 33 16 33 17 18 18 16 19 47 20 46 21 46 22 46 23 46 00 33 06 00 ● ● The Metro system runs on two lines; the Airport to South Hylton line The times on this timetable are colour-coded to show you 07 33 08 24 09 21 10 39 16 39 17 21 18 19 19 54 20 54 21 54 22 54 23 54 06 08 ■ then at ● ● ● (green) and the St James to South Shields line (yellow). The line you which line each train runs on. Times shaded in yellow are 07 39 08 27 09 24 10 45 16 42 17 24 18 22 ▼ ▼ need will depend on your destination. Some stations are only served by the trains that run on the St James to South Shields line. 07 42 08 30 09 27 10 51 03 , 09 , 15 , 21 , 27 , 33 , 39 , 45 , 16 45 17 27 18 25 ▼ ▼ ● ▼ one line, so in some cases you may need to change lines at one of the Times shaded in green are the trains that run on the 07 45 08 33 09 30 10 57 51 & 57 16 48 17 30 18 28 ● ● interchange stations. Airport to South Hylton line. 07 48 08 36 09 33 minutes past each hour until 16 51 17 33 18 31 ■ ● ▼ 07 51 08 39 09 36 16 54 17 36 18 37 ▼ ● 07 54 08 42 09 39 16 57 17 39 18 41 For further information see our website at nexus.org.uk/metro ● ● 07 57 08 45 09 42 17 42 18 48 ● 08 48 09 45 17 45 18 53 ■ ▼ 08 51 09 48 17 48 18 59 ■ 08 54 09 51 17 51 ● ● 08 57 09 54 17 54 09 57 17 57 Platform 1 South Gosforth to South Hylton/South Shields Saturday Monday to Friday 05 00 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 22 00 23 00 00 00 05 00 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 22 00 23 00 00 00 ▲ ● ▼ No 06 07 07 00 08 02 09 05 10 01 18 02 19 00 20 01 21 01 22 01 23 01 00 01 05 04 06 04 07 02 08 02 09 02 15 02 16 02 17 02 18 04 19 04 20 03 21 03 22 03 23 03 No ■ 06 25 07 10 08 11 09 13 10 09 18 07 19 04 20 09 21 09 22 09 23 09 00 05 ● ■ ■ ■ ■ ■ ● Service 05 07 06 07 07 05 08 05 09 05 15 08 16 05 17 05 18 10 19 11 20 11 21 11 22 11 23 11 Service ▲ ● 06 29 07 17 08 19 09 20 10 13 18 13 19 11 20 16 21 16 22 16 23 16 00 10 05 11 06 10 07 08 08 08 09 08 15 14 16 08 17 08 18 15 19 18 20 18 21 18 22 18 23 18 ■ ■ ■ ■ ■ ■ ■ ■ ■ 06 46 07 25 08 28 09 28 10 21 then at 18 19 19 17 20 24 21 24 22 24 23 24 00 13 05 14 06 14 07 11 08 11 09 11 15 20 16 11 17 11 18 26 19 26 20 26 21 26 22 26 23 26 ▲ ■ 06 52 07 31 08 35 09 35 10 27 18 24 19 24 20 31 21 31 22 31 23 31 00 20 ■ ■ ■ ■ 03 , 09 , 15 , 21 , 27 , 33 , 39 , 45 , 51 & 57 05 22 06 17 07 14 08 14 09 14 15 23 16 14 17 14 18 35 19 34 20 33 21 33 22 33 23 33 ● ■ ■ ■ ■ 07 40 08 43 09 43 10 33 18 31 19 32 20 39 21 39 22 39 23 39 00 27 05 31 06 20 07 20 08 17 09 17 15 26 16 17 17 17 18 41 19 41 20 41 21 41 22 41 minutes past each hour until ▲ ● ■ 07 47 08 50 09 46 10 39 18 36 19 39 20 46 21 46 22 46 23 46 00 33 05 40 06 23 07 23 08 20 09 20 15 32 16 20 17 20 18 49 19 48 20 48 21 48 22 48 ● ■ ■ ■ ■ ■ 07 55 08 58 09 52 10 45 18 41 19 47 20 54 21 54 22 54 23 54 05 48 06 26 07 26 08 23 09 26 15 38 16 23 17 23 18 56 19 56 20 56 21 56 22 56 ■ then at 09 56 10 51 18 48 19 54 05 54 06 31 07 29 08 26 09 32 15 44 16 26 17 26 ■ ■ ■ 10 57 18 53 05 58 06 35 07 32 08 29 09 38 02 , 08 , 14 , 20 , 26 , 32 , 38 , 44 , 15 50 16 29 17 29 ■ ■ Sunday 06 38 07 35 08 32 09 44 50 & 56 15 53 16 32 17 32 05 00 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 22 00 23 00 00 00 ■ ■ ■ ■ 06 41 07 38 08 35 09 50 minutes past each hour until 15 56 16 35 17 35 ▲ ● ■ ■ No 06 51 07 06 08 07 09 07 10 06 23 01 00 01 06 50 07 41 08 38 09 56 15 59 16 38 17 38 ■ ■ ■ ■ Service 07 21 08 21 09 21 10 21 23 09 00 05 06 53 07 44 08 41 16 41 17 41 ▲ ● ■ ■ 07 37 08 37 09 37 10 31 then at 23 16 00 10 06 56 07 47 08 44 16 44 17 44 ■ 07 51 08 51 09 51 10 39 23 24 00 13 ■ ■ ■ ■ 01 , 09 , 16 , 24 , 31 , 39 , 46 & 54 06 59 07 50 08 47 16 47 17 48 ▲ ■ ■ 10 46 23 31 00 20 07 53 08 50 16 50 17 51 minutes past each hour until ● ■ ■ 10 54 23 39 00 27 07 56 08 53 16 53 17 58 ▲ ● ■ 23 46 00 33 07 59 08 56 16 56 ● ■ ■ 23 54 08 59 16 59 Journey times from this station Public holidays Key Saturday to Airport about 15 minutes This timetable will change on Public Holidays; ● Terminates at Regent Centre 05 00 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 22 00 23 00 00 00 ● ■ ■ 05 08 06 00 07 04 08 01 09 01 17 02 18 04 19 04 20 03 21 03 22 03 23 03 No to Whitley Bay about XX minutes for information call at any Nexus TravelShop, Terminates at Benton ■ ● 05 11 06 03 07 11 08 08 09 04 17 08 18 10 19 11 20 11 21 11 22 11 23 11 to St James about 46 minutes phone Traveline or visit our website. ▼ Terminates at Monkseaton Service

▲ 05 14 06 10 07 18 08 16 09 09 17 14 18 15 19 18 20 18 21 18 22 18 23 18 Terminates at Manors ■ ■ 05 25 06 17 07 26 08 25 09 14 17 20 18 26 19 26 20 26 21 26 22 26 23 26 Airport to South Hylton line ■ 05 32 06 26 07 33 08 28 09 20 then at 17 26 18 35 19 34 20 33 21 33 22 33 23 33 St James to South Shields line 05 39 06 34 07 41 08 31 09 26 02 , 08 , 14 , 20 , 26 , 32 , 38 , 44 , 50 & 56 17 32 18 41 19 41 20 41 21 41 22 41 05 48 06 41 07 48 08 39 09 32 minutes past each hour until 17 38 18 49 19 48 20 48 21 48 22 48 Please check front of trains for destinations 05 56 06 48 07 56 08 46 09 38 17 44 18 56 19 56 20 56 21 56 22 56 06 56 08 55 09 44 17 51 09 50 17 58 09 56 Sunday 05 00 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 22 00 23 00 00 00 ■ No 06 07 07 11 08 11 09 11 23 03 No ● Service 06 11 07 25 08 25 09 18 23 11 Service ■ 06 18 07 41 08 41 09 26 then at 23 18 ■ 06 25 07 55 08 48 09 34 03 , 11 , 18 , 26 , 33 , 41 , 48 & 56 23 26 ■ ■ 06 34 08 55 09 41 minutes past each hour until 23 33 06 41 09 48 06 55 09 56 Journey times from this station Public holidays Key to Haymarket about 6 minutes This timetable will change on Public Holidays; ● Terminates at Sunderland to Monument about 8 minutes for information call at any Nexus TravelShop, ■ Terminates at Pelaw to Central Station about 10 minutes phone Traveline or visit our website. ▼ Terminates at to Gateshead about 12 minutes Airport to South Hylton line to Pelaw about 19 minutes St James to South Shields line Beat the queues and renew online to South Shields about 35 minutes to Sunderland about 37 minutes Please check front of trains for destinations You can renew your Metro season tickets online at buytickets.nexus.org.uk to South Hylton about 47 minutes For more information about the range of ticket options available for Metro and other services, visit nexus.org.uk/travel-information

Metro Marketing design guide 29 Metro marketing and information templates

Leafl et back page Metro route map

A

A 1/3 A4 - 99mm x 210mm Sunderland Whitley Bay Whitley Stadium of Light A Margin 6mm Tynemouth South Shields Park Lane Park North Shields Seaburn St Peter’s Cullercoats Well Chichester University Meadow Meadow Monkseaton River Wear River Tyne Dock Sunderland City Centre East Boldon Millfield West Percy Main Percy Simonside River Tyne River Monkseaton Pallion Bede Howdon Brockley Whins Brockley Jarrow Shiremoor South Hylton Fellgate Hadrian Road Hebburn Park Wallsend Pelaw Northumberland Walkergate Heworth Palmersville Road Chillingham Felling Byker Benton Stadium Gateshead Manors Gateshead Four Lane Ends Four Monument Haymarket Jesmond West Jesmond West Longbenton Ilford Road South Gosforth Central Station St James Newcastle City Centre Newcastle Regent Centre Regent Road Wansbeck Fawdon Ferry (only A+B+C tickets valid) valid) A+B+C tickets (only Ferry nexus.org.uk/metro 0191 20 747 Park Main Bus Interchange and Ride Park Airport Rail Interchange Kingston Bank Foot Parkway Callerton Airport

A A

Metro Marketing design guide 30 Leafl et back page Metro fare zone map

B A

1/3 A4 - 99mm x 210mm A x Text Calvert MT Regular 14pt Tynemouth Sunderland Whitley Bay Whitley A Margin 6mm Stadium of Light South Shields Park Lane Park North Shields Seaburn B Black title bar 6.5mm St Peter’s Cullercoats Well Chichester Meadow Meadow University Monkseaton Sunderland City Centre Tyne Dock River Wear River East Boldon Millfield West Percy Main Percy Simonside Monkseaton River Tyne River Pallion Bede Howdon Brockley Whins Brockley Jarrow Shiremoor South Hylton Fellgate Hebburn Hadrian Road Park Wallsend Pelaw Northumberland Walkergate Heworth Palmersville Road Chillingham Felling Byker Benton Stadium Gateshead Manors Gateshead Four Lane Ends Four Monument Haymarket Jesmond West Jesmond West Longbenton Ilford Road South Gosforth Central Station St James

Newcastle City Centre Newcastle Regent Centre Regent Road Wansbeck Fawdon Park Ferry (only All Zone tickets valid) All Zone tickets (only Ferry nexus.org.uk/metro 0191 20 747 Main Bus Interchange and Ride Park Airport Rail Interchange Kingston Bank Foot Parkway Callerton Airport MetroSaver A A

Metro Marketing design guide 31 Leafl et back for Student MetroSaver

B

1/3 A4 - 99mm x 210mm A Calvert MT Std Regular x Text 14pt Stadium of Light Tynemouth Sunderland Whitley Bay Whitley A Margin 6mm South Shields Park Lane Park North Shields Seaburn St Peter’s Cullercoats Well Chichester

B Margin 4mm University Meadow Meadow Monkseaton River Wear River Tyne Dock Sunderland City Centre East Boldon C Black title bar 6mm Millfield Sunderland West Percy Main Percy Simonside River Tyne River Monkseaton Pallion Bede Howdon Brockley Whins Brockley Inne r Jarrow zone Shiremoor South Hylton Fellgate Hadrian Road Al l Hebburn Park Wallsend Pelaw Northumberland Walkergate zone Heworth Palmersville Road Al l Chillingham Felling Byker Benton Newcastle Stadium Gateshead Manors Inne r Gateshead Four Lane Ends Four Monument Haymarket Jesmond West Jesmond West Longbenton Ilford Road South Gosforth Central Station St James Newcastle City Centre Newcastle Regent Centre Regent Road Wansbeck Fawdon Ferry (only All Zone tickets valid) All Zone tickets (only Ferry nexus.org.uk/metro 0191 20 747 Main Bus Interchange and Ride Park Airport Rail Interchange Park Kingston zone Bank Foot Al l Parkway Callerton Airport Student MetroSaver D A B C

Metro Marketing design guide 32 Further Information

Head Office Nexus House, St James’ Boulevard, Newcastle upon Tyne NE1 4AX

T: 0191 20 20 747 W: nexus.org.uk

Marketing Department

T: 0191 203 3182

Metro Marketing design guide 33 Metro marketing and information templates 30x20 posters

A A

A A Title (if applicable) x From August 2014 508mm x 762mm B Title Calvert MT Std Regular 60pt C x Date Calvert MT Std Light 41pt A Margin 43mm B Logo height 73mm C Space 29mm

C x Title (if applicable) From August 2014 B A A A A

Metro Marketing design guide 34 Metro marketing and information templates 4 sheet posters

A A

1016mm x 1524mm A A x Title (if applicable) Title Calvert MT Std Regular 128pt From August 2014 B x Date Calvert MT Std Light 80pt C A Margin 63mm B Logo height 146mm C Space 50mm

C

Title (if applicable) B x From August 2014 A A A A

Metro Marketing design guide 35 Metro marketing and information templates 6 sheet posters

A A A A 1200mm x 1800mm x Title (if applicable) From August 2014 B Title Calvert MT Std Regular 146pt x Date Calvert MT Std Light 100pt C A Margin 69mm B Logo height 174mm C Space 60mm

C

Title (if applicable) B x From August 2014 A A A A

Metro Marketing design guide 36 Metro marketing and information templates Double royal posters

A A

635mm x 1016mm A A x Title (if applicable) Title Calvert MT Std Regular 78pt From August 2014 B x Date Calvert MT Std Light 49pt C A Margin 49mm B Logo height 89mm C Space 30mm

C x Title (if applicable) From May 2013 B A A A A

Metro Marketing design guide 37 Metro marketing and information templates 48 sheet poster

A

6096mm x 3048mm A x Title Calvert MT Std Regular 246pt x Contact details Calvert MT Std Light 64pt A Margin 104mm B Logo height 164mm THE SMARTER C Space 60mm WAY TO TRAVEL

C x Get your Pop card today at nexus.org.uk/pop B nexus.org.uk/metro @My_Metro /mymetrotw A A

Metro Marketing design guide 38 Metro marketing and information templates 96 sheet poster

A A 12192mm x 3048mm x Title Calvert MT Std Regular 246pt x Contact details Calvert MT Std Light 64pt THE SMARTER A Margin 104mm WAY TO TRAVEL B Logo height 164mm C x Get your Pop card today at nexus.org.uk/pop C Space 60mm nexus.org.uk/metro @My_Metro /mymetrotw B A A

Metro Marketing design guide 39 Metro marketing and information templates A3 posters

A A A A 297mm x 420mm x Title (if applicable) From August 2014 B Title Calvert MT Std Regular 28pt x C Date Calvert MT Std Light 19pt A Margin 10mm B Logo height 40mm C Space 20mm

C x Title (if applicable) From August 2014 B A A A A

Metro Marketing design guide 40 Metro marketing and information templates A4 posters

A A A A 297mm x 210mm x Title (if applicable) From August 2014 B Title Calvert MT Std Regular 20pt x C Date Calvert MT Std Light 14pt A Margin 7mm B Logo height 30mm C Space 15mm

C x Title (if applicable) From August 2014 B A A A A

Metro Marketing design guide 41 Metro marketing and information templates A4 posters landscape

A A 297mm x 210mm Title Calvert MT Std Regular 24pt x Date Calvert MT Std Light 16pt A Margin 7mm B Logo height 30mm C Space 15mm

C

Title (if applicable) B x From August 2017 A A A A x Title (if applicable) From August 2017 B C

A A

Metro Marketing design guide 42 Posters Nexus information posters should follow the measurements below.

Poster size Margin Logo Gap Font size height beneath Futura Bk BT logo

6- sheet 69mm 174mm 60mm 146pt Title 100pt Date 118pt Web

4- sheet 63mm 146mm 50mm 128pt Title 80pt Date 99pt Web

Double Royal 49mm 89mm 30mm 78pt Title 49pt Date 60pt Web

30x20 43mm 73mm 26mm 60pt Tilte 40pt Date 68pt Web

A3 10mm 40mm 24mm 40pt Title 25pt Date 28pt Web

A4 7mm 29mm 15mm 29pt Title 20pt Date 20pt Web

Metro Marketing design guide 43 Metro carriage cards template

B

203mm x 660mm (8” x 26”) A x Title Calvert MT Std Regular 28pt A Margin 25mm B Margin 13mm C Logo height 36mm D C x Title (if applicable) A B

B B

A A x Title (if applicable) C D

Metro Marketing design guide 44 Metro station information - Route map

These maps are located in ticket concourse areas and/ or on station platforms.

1730 x 845mm Northumberland West Airport Bank Foot Fawdon Regent Centre Longbenton Benton Park Monkseaton

Callerton Kingston Wansbeck Four Lane Ends Palmersville Shiremoor Monkseaton Size 1730 x 845mm South Gosforth Parkway Park Road Ilford Road Whitley Bay

Material 440 micron white PVC West Jesmond Cullercoats The coast Jesmond

Haymarket Colour using UV inks Chillingham Meadow Tynemouth Newcastle City Centre Monument Road Wallsend Howdon Well St James Manors Byker Walkergate Hadrian Road Percy Main North Shields Central Station River Tyne Size specification for Sunderland line Gateshead Felling Pelaw Jarrow Simonside Chichester Hebburn Bede Tyne Dock South Gateshead Heworth Shields 1730 x 845mm Stadium Brockley Whins Main Bus Interchange Fellgate East Boldon Seaburn Brockley Whins, East Boldon, Rail Interchange Stadium 1685 x 785mm Ferry of Light St Peter’s University and South Hylton Park and Ride River Wear nexus.org.uk/metro Sunderland City Centre Sunderland 1700 x 780mm Stadium of Light and Millfield Pallion University

South Hylton Millfield Park Lane 1730 x 845mm St Peter’s

1675 x 780mm Pallion

Metro Marketing design guide 45 Metro station information - Route map

These maps have no reference to the coast and no parking symbols at Fellgate and East Boldon. They will be rolled out onto the system from September 2017 onwards.

1730 x 845mm Northumberland West Airport Bank Foot Fawdon Regent Centre Longbenton Benton Park Monkseaton

Size 1730 x 845mm Four Lane Ends Palmersville Shiremoor Monkseaton Callerton Kingston Wansbeck South Gosforth Parkway Park Road Whitley Bay Ilford Road

Material 440 micron white PVC West Jesmond Cullercoats Jesmond Colour using UV inks Haymarket Chillingham Meadow Tynemouth Newcastle City Centre Monument Road Wallsend Howdon Well St James Manors Byker Walkergate Hadrian Road Percy Main North Shields Central Station River Tyne Size specifi cation for Sunderland line Gateshead Felling Pelaw Jarrow Simonside Chichester Hebburn Bede Tyne Dock South Heworth Gateshead Shields 1730 x 845mm Stadium Brockley Whins Main Bus Interchange Fellgate East Boldon Brockley Whins, East Boldon, Rail Interchange Seaburn Ferry (only A+B+C tickets valid) Stadium 1685 x 785mm of Light University and South Hylton Airport St Peter’s Park and Ride River Wear Sunderland City Centre 1700 x 780mm Stadium of Light and Millfi eld Sunderland nexus.org.uk/metro Pallion University 0191 20 20 747 1730 x 845mm St Peter’s South Hylton Millfield Park Lane

1675 x 780mm Pallion

Metro Marketing design guide 46 Large station timetables

These graphics are displayed at all stations in the concourse area or platform areas. They are bespoke to each station and show a timetable for each platform.

A A 1725 x 845mm B Metro timetable Calvert MT Light 72pt C Station name Calvert MT Bold 72pt x Date Calvert MT Light 36pt Platform information Calvert MT Light 62pt Web/phone number Calvert MT Bold 40pt A Margin 43mm D B Metro logo 80mm C Space between logo 32mm and top of advert D Advert 624 x 588mm

A x Printing specification A D Material encapsulated poster paper Colour using UV inks

Size specification for the Sunderland line only Brockley Whins, East Boldon, 1685 x 785mm University and South Hylton 1700 x 780mm Stadium of Light and Millfield

1730 x 845mm St Peter’s

1675 x 780mm Pallion

Metro Marketing design guide 47 30 x 20 timetables These graphics are displayed at all stations in the platform areas. They are bespoke to each station and show a timetable for each platform. A

762 x 508mm (30”x 20”) A Metro timetable Calvert MT Light 46pt Station name Calvert MT Bold 46pt x B x Date Calvert MT Light 23pt Platform information Calvert MT Light 46pt C Web/phone number Calvert MT Bold 36pt A Margin 43mm

B Metro logo 75mm C Space between logo 26mm and top of map

Printing specification Material encapsulated poster paper Colour using UV inks

Size specification for the Sunderland line only

785 x 785mm East Boldon,

780 x 830mm Seaburn and Pallion

765 x 830mm Stadium of Light and University x A 960 x 580mm Sunderland A 730 x 475mm Park Lane

775 x 835mm South Hylton

Metro Marketing design guide 48 Onward travel posters These graphics will be displayed at all stations in the concourse and/or platforms. They are bespoke to each station and show a map, a Network One map A and replacement - bus information. A Palmersville Metro station Bus and Metro tickets B 1725 x 845mm C Area map and local bus services Transfare tickets Network One tickets

Map Key Are you making one journey using Are you travelling for one day or one week on different Calvert MT Light 72pt Roa d se rv e d by bus Metro timetable Dir ectio n of trav el

A Bu s sto p (destin at i ons listed below) different types of public transport types of public transport in Tyne and Wear?

W Me tr o b us r epla ce m e nt IN ø DS OR PL Metr o line in Tyne and Wear? For one day’s unlimited travel on all public transport in

s’ walk from Palmers E inute ville Contains Ordnance Survey data © Crown copyright 2013. 5 m Me ut tro DRIV Tyne and Wear*, buy a Day Rover from the ticket machine. bo s GREE A ta RE S N tio A Transfare ticket allows you to buy just one ticket R n E SHI

Station name Metro bus LM VON For one week’s travel on all public transport in Tyne and Wear*, E for a journey that involves travelling on more than A D Calvert MT Bold 72pt replacement P one type of transport – eg Metro and bus. simply choose which zones you need Towards Whitley Bay A ø Palmersville TE GA Towards Newcastle B T ø S AY to travel in from this map, and buy via Four Lane Ends LAU E REL P R W You must start the second LACE O EY Whitley Bay Occasionally there are unexpected delays to the Metro 53 LAURE F 55 L AVE TE ESL Holiday Park your ticket from the ticket machine. service and in these instances a bus replacement service is NUE A W Industrial GREA LAURE G part of your journey Whitley Bay sometimes used. Passengers are advised that there may be T A D LIM T a delay in providing the bus replacement service. However, CR E L AVE Estate A Holiday Park ROAD S OSSLE NUE O every effort will be made to keep delays to a minimum. Y TE E E R x E R Date R ACE R Y Metro apologise for any inconvenience this may cause. V within 90 minutes I YOUN O E E *On most buses, the Metro, F V L Dudley Calvert MT Light 36pt R G I During planned modernisation work a bus replacement ROAD R Whitley UE OA 53 D D D HIT Brunswick service will sometimes be required, planned service N Y Lodge L E A ESL W L W 51 Village changes will be shown on station engineering posters and A of buying your ticket. O Estate P VE Sunderland to rail line R Dinnington passenger information display boards. E A THREE L BE 53 A ø Bus replacement service stops are usually at or close to B R H Burradon M G C Camperdown Metro stations and are shown on the map. A R West EL G Monkseaton and . U IZA RE For more information use the station Help Point or contact a BETH B ø AT L 53 Monkseaton B IM C E R member of staff. T OA Whitley Bay M D BE CRASTE Shiremoor AL A DR B Palmersville IVE Cullercoats A Junior Rover is available Platform information 55 E B E V ED Marden F RI E CLO Great Park West Moor ARN V D SE Northumberland Park E I H Airport New York Estate Calvert MT Light 62pt ROAD R E T Estate myJourney E Park B DRIVE U A Gosforth Park to all children with an IZ Callerton West N EL The place to visit to find ER Parkway Palmersville Allotment North VE Hospital A Forest out the next bus or Metro IST HOL Cobalt Under 16 Pop Card, N Y Hall Preston Tynemouth M ROAD ST Four Business Park A ONE Billy Mill times from a stop or 53 Y WAY Callerton H Y C E Kingston Wansbeck Lane Silverlink BAN T E L L North station near you E L 51 IT Road Ends Benton or those up to and TWO E Park Business Park F SP H Longbenton Shields E W High Chirton Regent Farm Battle Hill Y L Fawdon Willington including 14 year olds A C Bank Foot Centre South Estate The Lawe Web/phone number N F Square W EE R TH Newbiggin Gosforth Meadow T U AM South B Calvert MT Bold 40pt E A Hall Estate Ilford Road Howdon Well R VE Kenton Freeman who don’t have one. K E N Shields T UE Percy C T Hospital Hadrian O North Tyne Royal O 55 Wallsend Road Main R Industrial Chapel West Jesmond Heaton Quays Park Estate Wallsend F Chichester 55 A Estate C Wallbottle LS H T O Asda Cowgate Jesmond Walkergate O L Chapel N LER D Horsley E R C T House Estate West Jesmond LO DRIVE O Hill D S N M E N D BentonB Asda Denton Jarrow EAD O R Blucher Bede ON WAY T Haym arket Tyne Dock Harton D RTON D DR E terminating: Chillingham Marsden LS Y L RVI Hospital Monument E A ROAD 307 Road ONE Campus W St. J ames Walker D CHOL Y for Ageing A H E calling: Clara Manors Byker Hebburn Simonside Hospital Marsden E U L Ryton Campus M M IT 335 Stella and Vitality Central Quayside Hill Park S E 17.51.53.335 Vale for Ageing DRIVE H S H Scotswood South A O Station Monkton Estate U L W 307 Leam and Vitality Central G C Gateshead H Lane Whiteleas 51 Quays Estate Station GHAM Rising Sun Estate Estate LIN Blaydon L 17 Country Park Whitburn A Margin 43mm nexus.org.uk/myJourney BE Gateshead Brockley Rockwood Metrocentre Gateshead Whins Hill Stadium Fellgate Greenside Winlaton Felling Teams Heworth Pelaw Boldon Dunston Saltwell East Boldon Destinations of buses from Palmersville Metro station Park High Hedworth Winlaton Lobley Fell Wardley Estate Dene Destination Bus Stop Destination Bus Stop Destination Bus Stop Destination Bus Stop Mill Hill Town End Estate Downhill Coalburns Barlow Grange Windy Farm THREE A Annitsford 53 B D DSS Longbenton 55 C K Killingworth, Bus Station 17 D T Tyne Met, Academy Campus 17 D Estate Hylton QE II Nook Seaburn TWO Fellside Red House B Beaumont Park 51 E 53 B Hospital Estate II DSS Tyneview Park 335 D 335 D Sherburn Trading Estate Est. Marley Potts Tower Springwell Estate Stadium Benton, Asda 51 E Dudley 17 D M Middle Engine 335 D Street Gate Estate W Wallsend 17 D High Spen Estate Sunniside Hylton Southwick of Light Follingsby THREE 53 A N Newcastle, Haymarket 51, 307 D Castle Est. 53 B Wallsend, Town Centre 17 D Hooker Gate Usworth Highfield Rowlands Harlow Castletown St. Peter‘s Hookergate Billy Mill, Roundabout 53 A E Earsdon Village 51 E 55 C Green Springwell A Gill Donwell Pallion Millfield 53 Nissan Burradon, Camperdown Hotel 17 D F Fordley, Fern Drive 53 B New York, Surgery 53 A Marley Whitley Bay 17 D Byermoor Hill Albany Concord Sunderland 53 B North Shields 17 D B Metro logo 80mm 17 D Washington Blackhall University 51 E Village South Park Lane C Camperdown 17 D 53 A Mill Birtley Hylton 53 B Oxclose Barmston 53 B General 17 D 51 E Washington Royal Washington 55 C Town Centre Columbia Estate Hospital Town Centre Clousden Hill 17 D Hospital H 53 A Galleries Wiltshire Drive, 51 D Hastings Four Lane Ends 55 C Lambton Biddick 53 B P Percy Main 17 D Hill Grindon Powder Monkey Estate 335 D Barley 55 C R Red House Farm, Sainsbury’s 53 B Grangetown Mow Thorney H Hadrian Lodge 17 D Wiltshire Drive, Wensleydale 51 D Close Coast Road, Corner House 307 D Rosehill 17 D Tunstall Notes: - Metro station interchange - Main bus interchange Mount East Hollycarrside 307 D How do I buy one? Pleasant Barnwell Coast Road, Chillingham Road 51, 307 D Outlet Centre 17 D H - Hospital Farringdon Esdale Are you travelling for one day on Coast Road, Station Road 51, 307 D Hadrian Park 335 D S St Mary's Place 307 D New Estate Step one: choose your destination Shiney Herrington Doxford High Farm 335 D Row Cobalt Business Park 53 A Sandyford 307 D Philadelphia Park different types of public transport C 385 D Holy Cross 17 D Shiremoor 51 E Space between logo 32mm Stoney Nearest bus stops for onward travel Step two: count the number of zones you’re travelling in Gate FOUR Cradlewell 307 D Holystone 51 A 53 A Newbottle Stop Stop no. Stop code in Tyne and Wear and beyond? , Shops 17 D 53 E South Gosforth Roundabout 55 C Bus times on your A 03055 twradjtj phone Step three: press ‘Other tickets’ on the ticket machine and Fence Houghton-le-Spring Warden 53 B Howdon 17 D Southfield Green 53 B Houses B 03931 twradpdp To receive the times of the Law next three departures Colliery Hall Lane An Explorer North East ticket is valid for one day’s travel on Metro and the C 03930 twradpdm from a bus stop, text* the follow the instructions Row Estate D 09901 twrapgmd stop code, or ‘TWR’ and Shields Ferry, and throughout Tyne and Wear, Northumberland, , the stop number to 84268. Hetton and top of advert Downs E 04001 twradpjw Or, if you have a smartphone go to East Hetton-le-Hole and on local bus services operated by Please note: Stop letters (eg A ) are nexus.org.uk/myJourney Rainton for map reference only and may not If you are travelling in: appear at the stop * Calls will cost 25p plus standard North East, , Stagecoach North East, Travelsure and Weardale charges Peat Carr l the yellow zone, select ‘One zone’. Estate Motor Services. It is also valid on Northern Rail services between Newcastle FIVE Low Moorsley Easington It’s the same for only the green or only the grey zones. Lane and Sunderland, and on Stagecoach Cumbria Route 685 (Carlisle - Newcastle). /mymetrotw Like us on Facebook for the latest news l the green and grey zone, select ‘Two zones’. @My_Metro Buy your adult, concessionary, child (aged 13 or under) or family (2 adults and D Advert 624 x 588mm Follow us on Twitter for real time travel updates It’s the same if you’re travelling in the green and yellow zone. While every care has been taken in producing this information, Metro is not liable for any up to 3 children) ticket from the ticket machine. errors or omissions which may inadvertently occur. Please check the Journey Planner at nexus.org.uk for the latest bus information. l the yellow, green and grey zones, select ‘Three zones’. 22.10.13 A © Pindar Creative x A D

Metro Marketing design guide 49 Onward travel posters The stations listed below do not have the capacity to have the large cases which requires the Transfare, Network One and Bus Replacement information to be split into smaller cases.

Bus and Metro tickets Bus and Metro tickets Byker Metro station 1725 x 845mm TransfareDate tickets NetworkDate One tickets Area map and local bus services

Whitley Bay Are you making one journey using Holiday Park Metro timetable Calvert MT Light 72pt different types of public transport THREE in Tyne and Wear? A Transfare ticket allows you to buy just one ticket for a journey that involves travelling on more than one type of TWO Station name Calvert MT Bold 72pt transport – eg Metro and bus. You must start the second

Whitley Bay part of your journey Holiday Park within 90 minutes of Seaton Burn ONE Dudley Whitley Marsden Brunswick Lodge Campus buying your ticket. Village Estate for Ageing Dinnington and Vitality Central Earsdon Burradon Station Camperdown Hazlerigg Wideopen West Monkseaton Backworth Monkseaton x Whitley Bay Date Calvert MT Light 36pt Killingworth Shiremoor Cullercoats Great Park West Moor Park Marden Airport Northumberland Estate Park Estate New York Callerton Gosforth Park West Downhill Parkway Palmersville Allotment North Tyneside THREE Forest Hospital TWO Cobalt Woolsington Hall Preston Tynemouth II Four Business Park Billy Mill Callerton Lane Kingston Wansbeck Silverlink North Road Ends Benton Follingsby THREE Park Longbenton Business Park Shields High Chirton Farm Battle Hill Regent Willington Hookergate Bank Foot Fawdon South Estate Centre Square The Lawe Newbiggin Gosforth Meadow South Platform information Calvert MT Light 62pt Hall Estate Ilford Road Howdon Well Kenton Freeman Shields Percy Hospital Hadrian Royal Westerhope Wallsend Road Main Throckley Chapel West Jesmon d Heaton Quays Park Estate Blakelaw Wallsend Wallbottle Chichester Washington Cowgate Jesmond Walkergate Town Centre Chapel Horsley Galleries House Estate West Jesmond Hill Denton Fenham Jarrow Bede Newburn Blucher Slatyford Haymarket Tyne Dock Harton Chillingham Marsden Denton Burn RVI Hospital Monument Road Lemington Campus South Tyneside Benwell St. J ames Walker Clara Ryton for Ageing Manors Byker Hebburn Simonside Hospital Vale Stella and Vitality Central Quayside Hill Park Penshaw Scotswood Estate South Station Monkton Leam Gateshead Lane Whiteleas Quays Estate Are you travelling for Crawcrook Estate Estate Web/phone number Calvert MT Bold 40pt Blaydon Bill Quay Whitburn Gateshead Brockley Rockwood Metrocentre Gateshead Whins Hill Stadium Fellgate Cleadon one day or one week on different types Greenside Winlaton Felling FOUR Teams Heworth Pelaw Boldon Whickham Dunston Saltwell East Boldon Park High Hedworth Winlaton Lobley Fell Wardley Estate Dene of public transport in Tyne and Wear? Mill Hill Town End Estate Coalburns Barlow Grange Witherwack Windy Farm Hylton Estate Estate Fellside Team Valley QE II Nook Leam Lane Red House Seaburn Hospital Estate For one day’s unlimited travel on all public transport in Sherburn Trading Estate Est. Marley Potts Tower Low Fell Springwell Estate Stadium Street Gate Estate High Spen Estate Sunniside Hylton Southwick of Light Tyne and Wear*, buy a Day Rover from the ticket machine. Wrekenton Castle Est. Hooker Gate Usworth Highfield Rowlands Harlow Castletown St. Peter‘s Green Springwell Gill Donwell Pallion Millfield Lamesley Nissan For one week’s travel on all public transport in Tyne and Wear*, Marley FIVE Chopwell Byermoor Hill Albany Concord Sunderland Blackfell Blackhall Washington University simply choose which zones you need to travel in from this map, Village South Park Lane Mill Kibblesworth Birtley Hylton Oxclose Barmston A Margin 43mm Washington Pennywell Royal and buy your ticket from the ticket machine. Town Centre Columbia Estate Hospital Plains Farm Hastings Lambton Biddick Hill Grindon Estate Barley Fatfield *On most buses, the Metro, Sunderland to Blaydon rail line and Shields Ferry. Grangetown Mow Harraton Tunstall Rickleton Mount East Hollycarrside Pleasant Barnwell Herrington A Junior Rover is available to all children with an Under 16 Pop Card, or those up to and including Farringdon Esdale Ryhope New Estate How do I buy one? Shiney Herrington Doxford Row 14 year olds who don’t have one. Philadelphia Park Stoney Step one: choose your destination Gate Newbottle

Step two: count the number of zones you’re travelling in Fence Houghton-le-Spring Warden Houses Law Are you travelling for one day on different types of public transport Colliery Hall Lane Step three: press ‘Other tickets’ on the ticket machine and Row Estate Hetton in Tyne and Wear and beyond? Downs B Metro logo 80mm follow the instructions East Hetton-le-Hole Rainton An Explorer North East ticket is valid for one day’s travel on Metro and the Shields Ferry, and Peat Carr Estate throughout Tyne and Wear, Northumberland, County Durham,Teesside and North Yorkshire on If you are travelling in: Low Moorsley  the yellow zone, select ‘One zone’. High Moorsley local bus services operated by ,Go North East, Stagecoach North East, Travelsure It’s the same for only the green or only the grey zones. and Weardale Motor Services. It is also valid on Northern Rail services between Newcastle and Sunderland, and on Stagecoach Cumbria Route 685 (Carlisle - Newcastle).  the green and grey zone, select ‘Two zones’. It’s the same if you’re travelling in the green and yellow zone. Buy your adult, concessionary, child (aged 13 or under) or family (2 adults and up to 3 children) ticket from the ticket machine. C Space between logo 32mm  the yellow, green and grey zones, select ‘Three zones’. and top of advert D Advert 624 x 588mm

Printing specifi cation Bus and Metro tickets Bus and Metro tickets Byker Metro station Material encapsulated poster paper Network One tickets Transfare tickets Area map and local bus services

Are you travelling for one day or one Are you making one journey week on different types of public using different types of public

transport in Tyne and Wear? Whitley Bay Holiday Park transport in Tyne and Wear? Whitley Bay Colour using UV inks Holiday Park For one day’s unlimited travel on all public THREE A Transfare ticket allows you to buy just Seaton Burn transport in Tyne and Wear*, buy a Day Rover Dudley Whitley one ticket for a journey that involves Brunswick Lodge Village Estate from the ticket machine. Dinnington Earsdon Burradon travelling on more than one type of transport Camperdown Hazlerigg Wideopen West Monkseaton For one week’s travel on all public transport Backworth Monkseaton Whitley Bay – eg Metro and bus. You must start the second Killingworth Shiremoor in Tyne and Wear*, simply choose which zones part of your journey within 90 minutes Cullercoats Great Park West Moor Park Marden you need to travel in from this map, and buy Airport Northumberland Estate Park Estate New York of buying your ticket. Callerton Gosforth Park West your ticket from the ticket machine. Parkway Palmersville Allotment North Tyneside TWO Forest Hospital Woolsington Cobalt Preston Tynemouth Four Hall Business Park Callerton Billy Mill Kingston Wansbeck Lane Silverlink *On most buses, the Metro, Sunderland Ends Benton North Park Road Longbenton Business Park Shields High Chirton Farm Battle Hill to Blaydon rail line and Shields Ferry. Regent Willington Bank Foot Fawdon South Estate Centre Square The Lawe Newbiggin Gosforth Meadow Hall Estate Ilford Road Howdon Well South Kenton Freeman Shields Percy A Junior Rover is available to all Hospital Hadrian Royal Size specifi cation for the Sunderland line only Westerhope Wallsend Road Main Throckley Chapel West Jesmond Heaton Quays Park Estate Blakelaw Wallsend children with an Under 16 Pop Card, Wallbottle Chichester Cowgate Jesmond Walkergate Chapel Horsley or those up to and including ONE House Estate West Jesmond Hill Denton Fenham Jarrow Bede Marsden Newburn Blucher Slatyford Haymarket Tyne Dock Harton 14 year olds who don’t Campus Chillingham Marsden for Ageing Denton Burn RVI Hospital Monument Road and Vitality Central Lemington Campus South Tyneside Benwell St. J ames Walker have one. Station Clara Ryton for Ageing Manors Byker Hebburn Simonside Hospital Vale Stella and Vitality Central Quayside Hill Park Scotswood Estate South Station Monkton Leam Gateshead Lane Whiteleas Quays Estate Crawcrook Estate Estate Bla ydon Bill Quay Whitburn Gateshead Brockley Rockwood Metrocentre Gateshead Whins Hill Stadium Fellgate Cleadon Greenside Winlaton Felling Heworth Boldon Downhill Teams Pelaw Whickham Dunston Saltwell East Boldon THREE Park High Hedworth TWO Winlaton Lobley Fell Wardley Estate Dene II Mill Hill Town End Estate Coalburns Barlow Grange Witherwack Windy Farm Hylton Estate Estate Fellside Team Valley QE II Nook Leam Lane Red House Seaburn Follingsby THREE Hospital Estate Sherburn Trading Estate Est. Marley Potts Tower Low Fell Springwell Estate Stadium Street Gate Estate Hookergate High Spen Estate Sunniside Hylton Southwick of Light 762 x 508mm Brockley Whins Wrekenton Castle Est. Hooker Gate Usworth Highfield Rowlands Harlow Castletown St. Peter‘s Green Springwell Gill Donwell Pallion Millfield Lamesley Nissan Marley Chopwell Byermoor Hill Albany Concord Sunderland Blackfell Washington Blackhall Washington University Town Centre Village South Park Lane Mill Kibblesworth Birtley Hylton Galleries Oxclose Barmston Washington Pennywell Royal Town Centre Columbia Estate Hospital Plains Farm Hastings Lambton Biddick Are you travelling for one day on Hill Grindon Estate Barley Fatfield Grangetown Penshaw How do I buy one? Mow Harraton Thorney Close different types of public transport in Tunstall Rickleton Mount East Hollycarrside Step one: choose your destination Pleasant Barnwell Herrington Farringdon Esdale Ryhope New Estate Tyne and Wear and beyond? Shiney Herrington Doxford Step two: count the number of zones you’re travelling in Row FOUR Philadelphia Park Stoney An Explorer North East ticket is valid for one day’s travel on Metro and the Step three: press ‘Other tickets’ on the ticket machine and follow the instructions Gate Shields Ferry, and throughout Tyne and Wear, Northumberland, County Durham, Newbottle Fence Houghton-le-Spring Warden 730 x 475mm Houses Park Lane Teesside and North Yorkshire on local bus services operated by Arriva North East, Law If you are travelling in: Colliery Hall Lane Go North East, Stagecoach North East, Travelsure and Weardale Motor Services. Row Estate

 Hetton It is also valid on Northern Rail services between Newcastle and Sunderland, and on the yellow zone, select ‘One zone’. It’s the same for only the green or only the grey zones. Downs East Hetton-le-Hole Stagecoach Cumbria Route 685 (Carlisle - Newcastle). Rainton FIVE  the green and grey zone, select ‘Two zones’. Buy your adult, concessionary, child (aged 13 or under) or Peat Carr It’s the same if you’re travelling in the green and yellow zone. Estate Low Moorsley family (2 adults and up to 3 children) ticket from the ticket machine. Easington Lane  the yellow, green and grey zones, select ‘Three zones’. High Moorsley 765 x 830mm Stadium of Light P1 only and University

960 x 580mm Sunderland

785 x 785mm St Peter’s

775 x 835mm South Hylton

Metro Marketing design guide 50 Destination list These graphics are bespoke to each station and are featured at the stations listed below. See appendix 1 for all the destination lists.

1725 x 845mm Platform 1 CODE Plat Station Quantity

Safe copy area 1708 x 808mm Change at Monument You are Change at Monument St James DL 1 1 Chichester 1 for all stations to here for all stations to Material encapsulated poster paper South Hylton Monument Airport DL 3 1 Heworth 2 DL 4 2 Heworth 2

Change at Monument Change at Monument Colour using UV inks for all stations to Newcastle Manors for all stations to DL 5 1 Gateshead Stadium 1 South City Centre The coast DL 6 2 Gateshead Stadium 1 Shields Byker DL 7 1 Gateshead 7 (5 cross track) Chillingham Road DL 8 2 Gateshead 7 (5 cross track) Size specification for the Sunderland line only Walkergate DL 9 1 Central 5 (3 cross track) DL 10 2 Central 4 (2 cross track) 735 x 1745mm Wallsend Park Lane DL 11 1 Monument 8 (5 cross track) 850 x 1745mm Hadrian Road DL 12 2 Monument 7 (4 cross track) Howdon DL 13 3 Monument 6 (4 cross track) 670 x 1710mm Haymarket Percy Main DL 15 1 Haymarket 5 (4 cross track) DL 16 2 Haymarket 6 (5 cross track) Meadow Well DL 17 1 Jesmond 4 North Shields DL 18 2 Jesmond 4

Tynemouth DL 19 1 Regent Centre 3 DL 20 2 Regent Centre 3 Cullercoats DL 21 1 Four Lane Ends 3 Whitley Bay DL 22 2 Four Lane Ends 3 Monkseaton DL 23 1 North Shields 1 DL 24 2 North Shields 1 West Monkseaton DL 25 1 Byker 1 Shiremoor DL 26 2 Byker 1 Northumberland Park DL 27 1 Manors 7 (5 cross track) DL 28 2 Manors 7 (5 cross track) Palmersville DL 29 1&2 St.James 2 Benton 1 Park Lane 2 Four Lane Ends (1 printed 735mm x 1745mm)

Longbenton (1 printed 850mm x 1745mm) 2 Park Lane 2 South Gosforth 1 Sunderland 3

Change at Pelaw 2 Sunderland 3 for all stations to South Hylton Total 112

Metro Marketing design guide 51 Passenger Charter These posters are to be displayed at all stations.

635 x 1016mm Material poster paper Colour 4 process colours

Metro Marketing design guide 52 Safety and security poster Safety and Security posters are displayed in station concourse areas and/or platforms.

760 x 508mm (30” x 20”) Size 760 x 508mm (30” x 20”) Material poster paper Colour 4 process colours We want you to have a We want you to have a safe comfortable journey with journey with Metro today. Metro today. We take customer safety seriously. All our trains and stations have CCTV Location Help us to keep trains clean cameras. These posters are to sit in frames that are also utilised and tidy. Don’t put your feet on the seats, and please take your for engineering works notices. Contact us to report an incident: rubbish with you – there are bins In the event that there is a signifi cant amount of at every station. engineering work taking place and all engineering Call or text Metro 0191 works frames are used to provide customers with Control Centre 203 3666 information on the works, then there is no requirement Carrying or drinking from for a particular station to display a Safety and Security open containers of alcohol is In an emergency 999 poster at all. prohibited on Metro. Smoking and use of e-cigarettes To speak to 101 is also banned. Fleet vinyls There is a vinyl of this information displayed on every Metro Customer Relations 0191 203 3199

Metrocar. Keep up to date with Metro at nexus.org.uk/metro There’s also a Help Point at every Follow us at @My_Metro /mymetrotw @my_metro station.

Metro Marketing design guide 53 Engineering posters These posters are displayed in station concourse areas and/or platforms.

Printing specifi cation Size 760 x 508mm (30” x 20”)

Material poster paper No trains Shiremoor to South Gosforth Sunday 3 November until 12.30pm To allow for signalling work.

Colour 4 process colours Northumberland West Airport Bank Foot Fawdon Regent Centre Longbenton Benton Park Monkseaton

Four Lane Ends Palmersville Shiremoor Monkseaton Callerton Kingston Wansbeck South Gosforth Parkway Park Road Whitley Bay Ilford Road

West Jesmond Cullercoats The coast Jesmond

Haymarket Chillingham Meadow Tynemouth Newcastle City Centre Monument Road Wallsend Howdon Well St James Manors Byker Walkergate Hadrian Road Percy Main North Shields Central Station River Tyne

Gateshead Felling Pelaw Jarrow Simonside Chichester

Hebburn Bede Tyne Dock South Heworth Gateshead Shields Stadium Brockley Whins Main Bus Interchange Fellgate East Boldon Rail Interchange Seaburn Ferry Stadium of Light Park and Ride St Peter’s nexus.org.uk/metro River Wear Sunderland City Centre Sunderland Pallion University

South Hylton Millfield Park Lane

Bus replacement Bus 900 will call at or close to all stations between Shiremoor and Regent Centre (calling at South Gosforth).

Trains will be running between South Hylton - Airport, South Shields - Regent Centre and St James - Shiremoor, but may not operate to the usual timetable. At Shiremoor trains will arrive and leave from platform 2. On the affected line the engineering poster at that Your journey will take longer so allow extra time for travel. We’re sorry for any inconvenience. To help you plan your journey go station will show a bespoke bus replacement map. to nexus.org.uk/metro or call Traveline on 0871 200 22 33. Updates on planned Metro modernisation work are available from nexus.org.uk/metro, @My_Metro and /mymetrotw

Location nexus.org.uk/metro Where there is no need to display any engineering works notices at a particular station, the Safety and Security telephone numbers poster (page 54) should be displayed in this frame instead.

Metro Marketing design guide 54 Major line closure posters These posters are displayed in station concourse areas and/or platforms.

Printing specifi cation Two phase 760 x 508mm (30” x 20”) 1016 x 635mm (DR) Major Line Closure Major Line Closure Size Everything you need to know to make your journey Phase 1 210 x 280mm (Fleet) Phase 1 South Gosforth to Four Lane Ends Monday 31 July - Friday 11 August Monday 31 July - Friday 11 August 210 x 297mm (TravelShops) No trains between Phase 2 South Gosforth to Shiremoor South Gosforth to Four Lane Ends Material poster paper Saturday 12 August - Saturday 2 September Phase 2 Saturday 12 August - Saturday 2 September Northumberland West Airport Bank Foot Fawdon Regent Centre Longbenton Benton Park Monkseaton

Four Lane Ends Palmersville Shiremoor Monkseaton Callerton Kingston Wansbeck South Gosforth Parkway Park Road Whitley Bay Ilford Road No trains between Colour 4 process colours West Jesmond Cullercoats Jesmond

Haymarket Chillingham Meadow Tynemouth Phase 1 Newcastle City Centre Monument Road Wallsend Howdon Well South Gosforth to Shiremoor St James Manors Byker Walkergate Hadrian Road Percy Main North Shields Phase 2 Central Station River Tyne Gateshead Felling Pelaw Jarrow Simonside Chichester Hebburn Bede Tyne Dock South There will be a replacement bus 900 running in the affected areas. Heworth Gateshead Shields Stadium Brockley Whins Main Bus Interchange Fellgate East Boldon Rail Interchange Seaburn For more details see station posters, visit nexus.org.uk/metro, speak Ferry (only A+B+C tickets valid) Stadium of Light Airport St Peter’s Park and Ride River Wear to staff or call 20 20 747 Sunderland City Centre Sunderland nexus.org.uk/metro Pallion University

0191 20 20 747 South Hylton Millfield Park Lane Size 600 x 600mm We’re carrying out a major track Replacement bus services and journey times renewal work and replacing a You’ll still be able to make your journey as we have arranged for a frequent replacement bus service 900 bridge in South Gosforth, which calling at or close to all stations see table below. Material Corex requires us to close the line

between South Gosforth and Phase Bus service 900 Journey times Regent Centre - Four Lane Ends Shiremoor over two stages. 1 about xx mins calling at South Gosforth Colour 4 process colours Metro line closure Regent Centre - Shiremoor 2 about xx mins Phase 1 No trains between calling at South Gosforth Two phase South Gosforth and Four Lane Ends Benton bus stop location Phase 2 No trains between South Gosforth and Shiremoor Major Line

Stop E Metro services 09400 Stop F Trains will be running between the following Towards 09401 Closure locations but may not be to usual timetable. Shiremoor Towards Regent Phase 1 Airport - South Hylton Centre Monday 31 July - Friday 11 August South Shields - Regent Centre No trains between Phase 1 St James - Four Lane Ends South Gosforth to Four Lane Ends Phase 2 St James - Shiremoor Phase 2 If you’re travelling to Newcastle from Visit nexus.org.uk/metro for full replacement bus Saturday 12 August - Saturday 2 September West Monkseaton we recommend you travel timetables and stopping points. Your journey will take No trains between towards St James via Wallsend. longer so please leave extra time for travel. If you would like help planning your journey South Gosforth to Shiremoor Trains will run in the major line closure area from call 0191 20 20 747 or visit nexus.org.uk/journeyplanner. the morning of Sunday 3 September. There will be a replacement bus 900 running in the affected areas.

For more details see station posters, visit Metro tickets and Pop cards will be valid on the replacement _ nexus.org.uk/metro, speak to staff or call 20 20 747 bus and tickets can be purchased from the driver. Remember to touch in and touch out using your smartcard at the beginning and end of each Metro train journey.

Updates on planned Metro modernisation work are available from nexus.org.uk/metro @My_Metro /mymetrotw Updates on planned Metro modernisation work are available from nexus.org.uk/metro @My_Metro /mymetrotw

Metro Marketing design guide 55 Escalator safety These graphics are displayed at the top and/or bottom of station escalators.

Printing specification Size 760 x 508mm (30” x 20”) Escalator safety For the safety of yourself and others, please adhere Material poster paper to these guidelines when using the escalators. Colour 4 process colours

DO

A3 size can be used but only in circumstances DO: carry dogs where 30”x20” is not appropriate.

Please stand to the right DO: supervise young DO: hold the handrail at all times and stand in the children and hold them firmly direction of travel DO NOT

DO NOT: take luggage onto the DO NOT: take wheelchairs or DO NOT: place your feet to the

escalators. Please use the lifts. pushchairs onto the escalators. sides of the escalators. Take extra care when wearing soft soled shoes or wellingtons.

NEX 753

Metro Marketing design guide 56 Escalator safety These graphics are displayed at the top and bottom of each escalators.

Printing specification Size ? Material vinyl Blue Pantone 300 Colour Red Pantone 485

Metro Marketing design guide 57 Emergency notices Notices are displayed on A-boards.

Printing specifi cation Passenger information Passenger information Passenger information

Size 94 x 841 (A1) Date: Delays to the Metro service Metro services are suspended

Material 400 micron gloss fi nish Updated at: Date: Date:

Updated at: Updated at: Colour 4 process colours We currently have delays to the service because: Metro services are suspended between:

Are replacement buses in operation? Yes No Bus number: Buses leave from stand: Location

Are Metro tickets and passes accepted on buses/trains? Emergency notices are used at main stations to inform Yes No On services: passengers of ‘emergency’ situations as they develop. We’re sorry for any inconvenience.

We’re sorry for any inconvenience. The posters are printed on a white plastic wipe clean nexus.org.uk/metro @My_Metro /mymetrotw @my_metro nexus.org.uk/metro @My_Metro /mymetrotw @my_metro nexus.org.uk/metro @My_Metro /mymetrotw @my_metro base to facilitate the addition of a handwritten message by Metro staff.

Metro Marketing design guide 58 TVM banner This is the information that is displayed on ticket machines (TVMs) The farecode panels are specific to each station.

Northumberland West Find the Metro station you want to go to and check to see which button you need to press Airport Bank Foot Fawdon Regent Centre Longbenton Benton Park Monkseaton Callerton Kingston Wansbeck Four Lane Ends Palmersville Shiremoor Monkseaton Printing specification South Gosforth Parkway Park Road Whitley Bay Manors ...... A + B + C Ilford Road Airport via Shiremoor ...... B + C Fawdon via Shiremoor ...... B + C South Gosforth via Shiremoor ...... B + C West Jesmond Cullercoats via Newcastle City Centre ...... A + B + C via Newcastle City Centre ...... A + B + C Meadow Well ...... C via Newcastle City Centre ...... + + Jesmond A B C Haymarket Chillingham Meadow Newcastle City Centre Tynemouth + + Monument Road Wallsend Howdon Well Fellgate ...... + + Millfi eld ...... A B C St James 760 x 508mm (30” x 20”) A B C + + Manors Byker Walkergate Hadrian Road North Shields South Hylton...... A B C Percy Main Bank Foot via Shiremoor ...... B + C Central Station River Tyne Felling...... A + B + C Monkseaton you are here + + South Shields ...... A B C Gateshead Felling Pelaw Jarrow Simonside Chichester via Newcastle City Centre ...... A + B + C + Hebburn Bede Tyne Dock South Four Lane Ends ...... B C + + Gateshead Heworth Monument ...... A + B + C Stadium of Light ...... A B C Shields Size 1016 x 635mm (DR) + + Stadium Brockley Whins Bede ...... A B C + + Main Bus Interchange Gateshead ...... A B C + + Fellgate East Boldon Seaburn St James ...... A B C Rail Interchange North Shields ...... C Stadium + Ferry (only A+B+C tickets valid) of Light Benton ...... B C Gateshead Stadium...... A + B + C St Peter’s ...... A + B + C Northumberland Park ...... B + C Airport St Peter’s Park and Ride River Wear Brockley Whins ...... A + + ...... B + C ...... A + B + C Sunderland City Centre 210 x 280mm (Fleet) B C Hadrian Road Sunderland Sunderland Pallion ...... A + B + C nexus.org.uk/metro Pallion University + + Tyne Dock ...... A + B + C Byker ...... A + B + C Haymarket ...... A B C 0191 20 20 747 South Hylton Millfield Park Lane B + C A + B + C Palmersville ...... Tynemouth ...... C Callerton Parkway Hebburn ...... A + B + C + + Material poster paper via Shiremoor ...... B + C Heworth ...... A + B + C Park Lane ...... University ...... A B C Metro tickets Other tickets + + Walkergate ...... B + C Single tickets - valid for one continuous Network One tickets - available for unlimited travel via Newcastle City Centre ...... A + B + C Howdon ...... B + C Pelaw ...... A B C journey and for 90 minutes from in Tyne and Wear on most types of transport. To work Wallsend ...... B + C Ilford Road ...... A + B + C Percy Main ...... B + C buying your ticket. out which zones you need, look on the ‘Bus and Metro Central Station ...... A + B + C Wansbeck Road A + B + C + tickets’ poster in the station. Colour 4 process colours Jarrow ...... Regent Centre via Shiremoor ...... B C via Shiremoor ...... B + C Chichester ...... A + B + C Choose a DaySaver ticket if you are A + B + C + + + + Transfare tickets - for single journeys that include Jesmond ...... via Newcastle City Centre ...... A B C via Newcastle City Centre ...... A B C going to make more than one Chillingham Road ...... A + B + C more than one type of transport, e.g. Metro and bus. + trip by Metro today. It gives unlimited via Shiremoor ...... B C Seaburn...... A + B + C West Jesmond ...... A + B + C You must start the second part of your journey within Cullercoats ...... C travel in the Metro zones you choose. + + 90 minutes of buying your ticket. To work out which via Newcastle City Centre ...... A B C Shiremoor ...... C C East Boldon ...... A + B + C West Monkseaton ...... zones you need, look on the ‘Bus and Metro tickets’ Longbenton ...... B + C Simonside ...... A + B + C Whitley Bay ...... C poster in the station.

Printing specification: Size: 779 x 216mm Material: encapsulated poster paper Colour: using UV inks Safe copy display area: 759 x 198mm

Metro Marketing design guide 59 Corporate stationery Control Centre Corporate letterhead, compliment slip and business cards.

Printing specifi cation Letterhead 297 x 210mm Size Compliment slip 99 x 210mm Business card 55 x 90mm Material poster paper

Colour 4 process colours With compliments

Metro Control Centre South Gosforth Newcastle upon Tyne NE3 1YT 0191 203 3600 nexus.org.uk/metro Metro is a wholly owned subsidiary of Nexus.

kb ur p Paul Smith Standards Manager Supporting the economy and the environment Direct line: 0191 203 3333 Mobile: 00000 888 777 through better public transport services. E: [email protected]

Metro Control Centre, South Gosforth, Newcastle upon Tyne, NE3 1YT T: 0191 20 20 747 nexus.org.uk/metro Find out more at nexus.org.uk

Metro Control Centre South Gosforth Newcastle upon Tyne NE3 1YT 0191 203 3600 nexus.org.uk/metro Metro is a wholly owned subsidiary of Nexus.

Metro Marketing design guide 60 Customer Facing Stationery Depot Corporate letterhead, compliment slip and business cards.

Printing specifi cation Letterhead 297 x 210mm Size Compliment slip 99 x 210mm Business card 55 x 90mm Material paper

Colour Pantone 123 and Black With compliments

Metro Depot Cheswick Drive Gosforth Newcastle upon Tyne NE3 5DG 0191 203 3600 nexus.org.uk/metro Metro is a wholly owned subsidiary of Nexus.

kb ur p Paul Smith Standards Manager Supporting the economy and the environment Direct line: 0191 203 3333 Mobile: 00000 888 777 through better public transport services. E: [email protected]

Metro Depot, Cheswick Drive, Gosforth, Newcastle upon Tyne, NE3 5DG T: 0191 20 20 747 nexus.org.uk/metro Find out more at nexus.org.uk

Metro Depot Cheswick Drive Gosforth Newcastle upon Tyne NE3 5DG 0191 203 3600 nexus.org.uk/metro Metro is a wholly owned subsidiary of Nexus.

Metro Marketing design guide 61 Metro communications A4 memorandum Corporate letterhead, compliment slip and business cards.

Printing specification Letterhead 297 x 210mm Size Compliment slip 99 x 210mm Business card 55 x 90mm

FOR DECISION / Material paper INFORMATION Colour Pantone 123 and Black METRO OPERATING COMMITTEE

Agenda Item </p><p>Report of the <Directorate> </p><p>1. Purpose of report</p><p>1.1</p><p>2. Recommendation</p><p>2.1 Committee approval</p><p>3. Summary of key issues</p><p>3.1</p><p>4. Background information</p><p>4.1</p><p>5. Link to service objectives</p><p>5.1</p><p>6. Financial implications</p><p>6.1 Affordability</p><p>6.2 Efficiency/competitiveness</p><p>6.3 Value for money (effectiveness)</p><p>7. Risks</p><p>7.1</p><p>Metro Marketing design guide 62 Appendix 1 - All destination lists displayed on the system</p><p>Haymarket Haymarket Haymarket 6-sheet Haymarket 6-sheet</p><p>Platform 1 Platform 2 Platform 1 Platform 2 You Haymarket You are here Haymarket are You Change at here Change at Haymarket You are here Monument for Monument Monument for Jesmond Haymarket are St James The coast Change at Change at NEWCASTLE via Wallsend West Jesmond Monument for Monument here Monument for CITY CENTRE Central Station St James The coast Jesmond Ilford Road NEWCASTLE via Gateshead CITY CENTRE West Jesmond South Gosforth Central Station Wallsend Gateshead Stadium Longbenton Regent Centre Gateshead Ilford Road Felling Four Lane Ends Wansbeck Road Heworth South Gosforth Benton Fawdon Gateshead Stadium Pelaw Palmersville Kingston Park Longbenton Regent Centre Fellgate Hebburn Felling Northumberland Park Bank Foot Brockley Whins Jarrow Four Lane Ends Wansbeck Road Shiremoor Callerton Parkway Heworth East Boldon Bede Benton Fawdon West Monkseaton Airport Pelaw Seaburn Simonside Monkseaton Palmersville Kingston Park Stadium of Light Tyne Dock Fellgate Hebburn Whitley Bay St Peter’s Chichester Northumberland Park Bank Foot Cullercoats Brockley Whins Jarrow Sunderland South Shields Tynemouth Park Lane SUNDERLAND Shiremoor Callerton Parkway CITY CENTRE East Boldon Bede North Shields University West Monkseaton Airport Meadow Well Seaburn Simonside Millfield Percy Main Monkseaton Pallion Stadium of Light Tyne Dock Howdon South Hylton Whitley Bay Hadrian Road St Peter’s Chichester Cullercoats Wallsend Sunderland South Shields Walkergate</p><p>Tynemouth Chillingham Road Park Lane SUNDERLAND CITY CENTRE North Shields For all stations to University St James Meadow Well Millfield Percy Main Pallion Howdon South Hylton Hadrian Road</p><p>Wallsend</p><p>Walkergate</p><p>Chillingham Road</p><p>For all stations to St James</p><p>Metro Marketing design guide 63 Appendix 1 - All destination lists displayed on the system</p><p>Monument Monument Monument Platform 1 Platform 2 Platform 3</p><p>Monument You are here Monument You are here You are here Monument</p><p>Central Station Haymarket Manors</p><p>Gateshead Jesmond Byker</p><p>Gateshead Stadium West Jesmond Chillingham Road</p><p>Felling Ilford Road Walkergate</p><p>Heworth South Gosforth Wallsend</p><p>Pelaw Longbenton Regent Centre Hadrian Road</p><p>Fellgate Hebburn Four Lane Ends Wansbeck Road Howdon</p><p>Brockley Whins Jarrow Benton Fawdon Percy Main</p><p>East Boldon Bede Palmersville Kingston Park Meadow Well</p><p>Seaburn Simonside Northumberland Park Bank Foot North Shields</p><p>Stadium of Light Tyne Dock Shiremoor Callerton Parkway Tynemouth</p><p>St Peter’s Chichester West Monkseaton Airport Cullercoats</p><p>Sunderland South Shields Monkseaton Whitley Bay</p><p>Park Lane Whitley Bay Monkseaton Sunderland City Centre University Cullercoats West Monkseaton</p><p>Millfield Tynemouth Shiremoor</p><p>Pallion North Shields Northumberland Park</p><p>South Hylton Meadow Well Palmersville</p><p>Percy Main Benton</p><p>Howdon Four Lane Ends</p><p>Hadrian Road Longbenton</p><p>Wallsend South Gosforth</p><p>Walkergate</p><p>Change at Pelaw For all stations to for all stations to For all stations to St James South Hylton South Shields</p><p>Metro Marketing design guide 64 Appendix 1 - All destination lists displayed on the system</p><p>Central Central Gateshead Gateshead</p><p>Platform 1 Platform 2 Platform 1 Platform 2</p><p>Central Station You are here Central Station You are here Gateshead You are here Gateshead You are here Change at Monument Gateshead for all stations to Monument Gateshead Stadium Central Station The coast St James Change at Monument via Wallsend for all stations to Monument Gateshead Stadium Newcastle Felling Haymarket City Centre The coast St James via Wallsend Felling Heworth Newcastle Jesmond Haymarket City Centre Heworth Pelaw West Jesmond Jesmond Pelaw Fellgate Hebburn Ilford Road West Jesmond Fellgate Hebburn Brockley Whins Jarrow Ilford Road South Gosforth Brockley Whins Jarrow East Boldon Bede South Gosforth Longbenton Regent Centre East Boldon Bede Seaburn Simonside Longbenton Regent Centre Four Lane Ends Wansbeck Road Seaburn Simonside Stadium of Light Tyne Dock Four Lane Ends Wansbeck Road Benton Fawdon Stadium of Light Tyne Dock St Peter’s Chichester Benton Fawdon Palmersville Kingston Park St Peter’s Chichester Sunderland South Shields Palmersville Kingston Park Northumberland Park Bank Foot Sunderland South Shields Park Lane Northumberland Park Bank Foot Shiremoor Callerton Parkway Sunderland City Centre Park Lane University Shiremoor Callerton Parkway Sunderland West Monkseaton Airport City Centre University Millfield West Monkseaton Airport Monkseaton Millfield Pallion Monkseaton Whitley Bay Pallion South Hylton Whitley Bay Cullercoats South Hylton Cullercoats Tynemouth Tynemouth North Shields North Shields Meadow Well Meadow Well Percy Main Percy Main Howdon Howdon Hadrian Road</p><p>For all stations to St James For all stations to St James</p><p>Metro Marketing design guide 65 Appendix 1 - All destination lists displayed on the system</p><p>Gateshead Stadium Gateshead Stadium Heworth Heworth</p><p>Platform 1 Platform 2 Platform 1 Platform 2 Gateshead Stadium You are here You are here Gateshead Stadium Heworth You are here Heworth You are here Felling Gateshead Pelaw Felling Heworth Central Station Fellgate Hebburn Gateshead Stadium Change at Monument for all stations to Monument Pelaw Brockley Whins Jarrow The coast St James Gateshead via Wallsend Fellgate Hebburn Newcastle East Boldon Bede Haymarket City Centre Central Station Brockley Whins Jarrow Change at Monument Seaburn Simonside for all stations to Monument Jesmond The coast St James East Boldon Bede via Wallsend Stadium of Light Tyne Dock Newcastle West Jesmond Haymarket City Centre Seaburn Simonside St Peter’s Chichester Ilford Road Jesmond Stadium of Light Tyne Dock Sunderland South Shields South Gosforth West Jesmond St Peter’s Chichester Park Lane Longbenton Regent Centre Ilford Road Sunderland South Shields Sunderland University City Centre Four Lane Ends Wansbeck Road South Gosforth Park Lane Sunderland Millfield City Centre Benton Fawdon Longbenton Regent Centre University Pallion Palmersville Kingston Park Four Lane Ends Wansbeck Road Millfield South Hylton Northumberland Park Bank Foot Benton Fawdon Pallion Shiremoor Callerton Parkway Palmersville Kingston Park South Hylton West Monkseaton Airport Northumberland Park Bank Foot</p><p>Monkseaton Shiremoor Callerton Parkway</p><p>Whitley Bay West Monkseaton Airport</p><p>Cullercoats Monkseaton</p><p>Tynemouth Whitley Bay</p><p>North Shields Cullercoats</p><p>Meadow Well Tynemouth</p><p>Percy Main North Shields</p><p>For all stations to For all stations to St James St James</p><p>Metro Marketing design guide 66 Appendix 1 - All destination lists displayed on the system</p><p>Sunderland Sunderland Park Lane Park Lane</p><p>Platform 2 Platform 3 Platform 1 Platform 2</p><p>You are here Regent Centre You are here Sunderland You are here Park Lane You are here Park Lane</p><p>Wansbeck Road St Peter’s University South Shields Sunderland For all stations to Fawdon South Shields Stadium of Light Millfield Chichester St Peter’s</p><p>Kingston Park Seaburn Pallion Tyne Dock Stadium of Light</p><p>Bank Foot Bede East Boldon South Hylton Simonside Seaburn</p><p>Callerton Parkway Jarrow Brockley Whins Bede East Boldon</p><p>Airport Hebburn Fellgate Jarrow Brockley Whins</p><p>Pelaw Hebburn Fellgate</p><p>Heworth Pelaw</p><p>Felling Heworth</p><p>Gateshead Stadium Felling</p><p>Gateshead Gateshead Stadium</p><p>Central Station Gateshead Change at Monument for all stations to Monument Central Station The coast St James via Wallsend Change at Monument for Newcastle all stations to Monument City Centre Haymarket The coast St James via Wallsend Newcastle Jesmond City Centre Haymarket</p><p>West Jesmond Jesmond</p><p>Ilford Road West Jesmond</p><p>South Gosforth Ilford Road</p><p>Longbenton Regent Centre South Gosforth</p><p>Four Lane Ends Wansbeck Road Longbenton Regent Centre</p><p>Benton Fawdon Four Lane Ends Wansbeck Road</p><p>Palmersville Kingston Park Benton Fawdon</p><p>Palmersville</p><p>For all stations to For all stations to All stations to All stations to The coast Airport St James Airport</p><p>Metro Marketing design guide 67 Appendix 1 - All destination lists displayed on the system</p><p>St James St James Manors Manors</p><p>Platform 1 Platform 2 Platform 1 Platform 2 Change at Monument You are Change at Monument for all stations to St James for all stations to Change at Monument You are Change at Monument You are here Manors You are here Manors here for all stations to St James for all stations to South Hylton Airport here Change at Monument Monument Newcastle for all stations to South Hylton Monument Airport Change at Monument Byker for all stations to City Centre South The coast Monument Shields Change at Monument Change at Monument Chillingham Road Newcastle Manors Change at Monument Change at Monument for all stations to for all stations to Newcastle City Centre for all stations to Manors for all stations to South The coast South City Centre The coast Walkergate Change at Monument Change at Monument Shields Byker for all stations to for all stations to Shields Byker Airport South Hylton Wallsend Chillingham Road Chillingham Road St James Hadrian Road Walkergate Walkergate Howdon Wallsend Wallsend Percy Main Hadrian Road Hadrian Road Meadow Well Howdon Howdon North Shields Percy Main Percy Main Tynemouth Meadow Well Meadow Well Cullercoats North Shields North Shields Whitley Bay Tynemouth Tynemouth Monkseaton Cullercoats Cullercoats Airport West Monkseaton Whitley Bay Whitley Bay Callerton Parkway Shiremoor Monkseaton Monkseaton Bank Foot Northumberland Park West Monkseaton West Monkseaton Kingston Park Palmersville Shiremoor Shiremoor Fawdon Benton Northumberland Park Northumberland Park Wansbeck Road Four Lane Ends Palmersville Palmersville Regent Centre Longbenton Benton Benton South Gosforth Four Lane Ends Four Lane Ends Ilford Road Longbenton Longbenton West Jesmond South Gosforth South Gosforth</p><p>Change at Pelaw Change at Pelaw Change at Pelaw for all stations to For all stations to for all stations to For all stations to for all stations to For all stations to South Hylton South Shields South Hylton South Shields South Hylton South Shields</p><p>Metro Marketing design guide 68 Appendix 1 - All destination lists displayed on the system</p><p>Byker Byker North Shields North Shields</p><p>Platform 1 Platform 2 Platform 1 Platform 2</p><p>You are here Byker You are here Byker You are here North Shields You are here North Shields</p><p>Chillingham Road Tynemouth Meadow Well</p><p>Manors Percy Main Walkergate Change at Monument Cullercoats for all stations to Change at Monument Newcastle Wallsend for all stations to City Centre South Whitley Bay Howdon The coast Monument Shields Hadrian Road Monkseaton Hadrian Road</p><p>Howdon Change at Monument Change at Monument West Monkseaton Wallsend for all stations to for all stations to Airport South Hylton Percy Main Shiremoor Walkergate St James Meadow Well Northumberland Park Chillingham Road</p><p>North Shields Palmersville Byker</p><p>Tynemouth Benton Manors</p><p>Change at Monument Change at Monument Cullercoats Four Lane Ends for all stations to for all stations to South Hylton Monument Airport Longbenton Whitley Bay Change at South Gosforth for all stations to</p><p>Monkseaton Airport South Gosforth Change at Monument Newcastle Change at Monument for all stations to City Centre for all stations to South The coast Airport West Monkseaton Ilford Road Shields St James Callerton Parkway Shiremoor West Jesmond</p><p>Bank Foot Northumberland Park Jesmond</p><p>Newcastle Kingston Park Palmersville City Centre Haymarket</p><p>Fawdon Benton St James Monument</p><p>Wansbeck Road Four Lane Ends Central Station</p><p>Regent Centre Longbenton Gateshead</p><p>South Gosforth Gateshead Stadium</p><p>Ilford Road Felling</p><p>West Jesmond Heworth</p><p>Jesmond Fellgate Pelaw</p><p>Change at Pelaw All stations to For all stations to for all stations to For all stations to South Hylton South Shields South Hylton South Shields</p><p>Metro Marketing design guide 69 Appendix 1 - All destination lists displayed on the system</p><p>FLE FLE Chichester</p><p>Platform 1 Platform 2</p><p>You are here Four Lane Ends You are here Four Lane Ends</p><p>Longbenton Benton Change at South Gosforth for all stations to Airport South Gosforth Palmersville</p><p>Ilford Road Northumberland Park</p><p>West Jesmond Shiremoor</p><p>Jesmond West Monkseaton</p><p>Newcastle Haymarket Monkseaton City Centre Change for all Monument stations to St James The coast Whitley Bay via Wallsend Central Station Cullercoats</p><p>Gateshead Tynemouth</p><p>Gateshead Stadium North Shields</p><p>Felling Meadow Well</p><p>Heworth Percy Main</p><p>Pelaw Howdon</p><p>Fellgate Hebburn Hadrian Road</p><p>Brockley Whins Jarrow Wallsend</p><p>East Boldon Bede Walkergate</p><p>Seaburn Simonside Chillingham Road</p><p>Stadium of Light Tyne Dock Byker</p><p>St Peter’s Chichester Manors Newcastle Change at Monument City Centre Change at Monument Sunderland South Shields for all stations to for all stations to The coast Monument South Park Lane Shields</p><p>University Change at Monument Change at Monument for all stations to for all stations to Millfield Airport South Hylton St James Pallion</p><p>South Hylton</p><p>Metro Marketing design guide 70 Various sizes Various sizes Station Quantity Visual Print Poster size inc Station Quantity Visual Print Poster size inc area area frame overlap area area frame overlap 75 1710x810 1660x760 1746x846 1710x810 1660x760 1746x846 Airport 1 Pallion 1 Bank Foot 2 Palmersville 1 Bede 2 Park Lane 1 Benton 2 Pelaw 1 Byker 1 Percy Main 2 Callerton Parkway 2 Regent Centre 1 Central 1 Shiremoor 2 Chichester 1 Simonside 2 Cullercoats 2 South Gosforth 2 Fawdon 2 South Shields 2 Fellgate 1 St James 1 Four Lane Ends 1 St Peters 1 Gateshead 1 Stadium of Light 1 Gateshead Stadium 1 Sunderland 1 Hadrian Road 2 Tyne Dock 2 Hebburn 2 Tynemouth 2 Heworth 2 Wallsend 2 Ilford Road 2 Wansbeck Road 2 Jarrow 1 West Jesmond 2 Jesmond 1 West Monkseaton 1 Kingston Park 2 Whitley Bay 2 Longbenton 2 Walkergate 2 Manors 1 Monkseaton 3 Monument 1 North Shields 1 Northumberland Park 1</p><p>Metro Marketing design guide 71 Appendix 2 - Onward Travel and timetable sizes displayed on the system</p><p>Various sizes</p><p>Station Quantity Visual Print Poster size area area inc frame overlap Chillighma Road 2 690x890 640x840 726x926 1 1655x775 1605x725 1655x775 No overlap</p><p>East Boldon 1 1685x790 1635x740 1721x826 1 1700x810 1650x760 1736x846</p><p>Haymarket 1 1705x790 1655x740 1741x826</p><p>Howdon 2 1730x740 1680x690 1730x740 No overlap</p><p>Meadow Well 2 1685x805 1635x755 1685x805 No overlap</p><p>Millfield 2 1670x770 1620x720 1706x756 South Hylton 1 University 1</p><p>Pallion 1 1570x770 1520x720 1606x806</p><p>Seaburn 4 1690x790 1640x740 1726x826 St Peter’s 1</p><p>Metro Marketing design guide 72 Appendix 2 - Onward Travel and timetable quantities displayed on the system</p><p>20x30 posters </p><p>Station Quantity Bus panel Transfare panel Network One panel</p><p>Brockley Whins 6 2 2 2 Fellgate 3 1 1 1 Monument 2 0 1 1 Park Lane 3 1 1 1</p><p>DR (25x40) posters </p><p>Station Quantity Bus panel Transfare panel Network One panel</p><p>Felling 6 2 2 2</p><p>Park Lane 1 0 1 0</p><p>University 5 2 2 1</p><p>Metro Marketing design guide 73</p> </div> </div> </div> </div> </div> </div> </div> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.6.1/jquery.min.js" integrity="sha512-aVKKRRi/Q/YV+4mjoKBsE4x3H+BkegoM/em46NNlCqNTmUYADjBbeNefNxYV7giUp0VxICtqdrbqU7iVaeZNXA==" crossorigin="anonymous" referrerpolicy="no-referrer"></script> <script src="/js/details118.16.js"></script> <script> var sc_project = 11552861; var sc_invisible = 1; var sc_security = "b956b151"; </script> <script src="https://www.statcounter.com/counter/counter.js" async></script> <noscript><div class="statcounter"><a title="Web Analytics" href="http://statcounter.com/" target="_blank"><img class="statcounter" src="//c.statcounter.com/11552861/0/b956b151/1/" alt="Web Analytics"></a></div></noscript> </body> </html><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script>